Reviews
Karen S.
I go to Charles Scott because of Joanie and her extensive knowledge on coloring and styling hair. She knew what I needed for my hair before I did and she was able to provide amazing client care. She brightens my day when I get my hair done!
Tara N.
Joanie is fantastic. Her color and cut was amazing and she is extremely personable. Can't recommend enough. Charmayne also did a super job on my eyebrows. Will come back for sure.
Karen S.
I go to Charles Scott because of Joanie and her extensive knowledge on coloring and styling hair. She knew what I needed for my hair before I did and she was able to provide amazing client care. She brightens my day when I get my hair done!
Tara N.
Joanie is fantastic. Her color and cut was amazing and she is extremely personable. Can't recommend enough. Charmayne also did a super job on my eyebrows. Will come back for sure.
William L.
Such a lovely place and excellent, always polite staff! Comfortable and clean atmosphere with a very warm vibe. Joanie has taken care of my teenager very well with a very in-depth knowledge and excels at her craft! 10 out of 10 could not recommend more
Renee J.
My clients salon, and when I say professional in every aspect, that's exactly what I mean. My client uses a wheelchair and as I was approaching the door to bring her in, I was blown away at all those who saw me and came to help us. Listen, we all deal with customer service on a daily basis, but this customer service is phenomenal.
Elisabeth F.
Joanie is the most experienced, knowledgeable, and charismatic stylist I have ever known! She is not only a blast to sit with while she works on your hair (the time flies by)but she makes your hair dreams come true. I’m not a natural blonde by any stretch of the imagination, but somehow she makes me look like one by the time our session is over. She’s a magician. I love her!
Rachel C.
Such a great place to get your hair done at. Every time I leave, I truly love the way my hair looks. Allie does a great job and is such a delight to chat with.
Kirsten
Michelle is completely AMAZING!!! Everyone was great ??
Kelli P.
I really enjoy this salon! My gal Joanie, is both knowledgeable and kind as well! I have been a fan for over 2 years now. Thankful I found Charles Scott Salon and my now dear friend, Joanie. Please call for an appt. You will not be disappointed !
Mary G.
Joanie is the best! I have been going to her for 2 years and she is a master at color and cuts! She is also a delight to talk to! She has a huge heart and I highly recommend her and Charles Scott!
Elizabeth C.
Charles Scott Salon & Spa (Rocky River) did an absolutely wonderful job on hair and make up for my bridal party. I was so impressed at the attention to detail, professionalism, and preparation for our group. Jenny was so helpful in the planning process and helped alleviate any stress or worries. Charmayne, Hailey, Allie, and the rest of the team, were truly incredible to work with. I would highly recommend Charles Scott for all bridal needs!
Lindsey T.
I saw Hailey for the first time when I needed to fix a bad haircut I got at another salon. She totally fixed it and gave me one of the best cuts I've had in Cleveland. I walked out feeling beautiful and like myself again. She is very thorough, detail oriented and has an intuitive sense of style. Thanks Hailey!
Tara T.
Great experience and I loved my nails for my wedding day! Great customer service and calming salon
Debbie H.
Natalie was awesome. I went short and she was a big help in deciding what cut to do.
Emily P.
Hailey was amazing! I never gotten my hair done and actually loved it. She amazed me! Highly Recommend Her!!
Radu B.
Very Unprofessional POS place. Do not waste your time with these clowns. Appointment was made for a spray tan and after the fact that they changed the appointment time and date because”according to them it was better to be closer to the actual date” my wife gets there 20 min after and their excuse is that its too late to do anything? Really??? Its not scheduling brain surgery A-holes. And FYI if you shop around the area their way too overpriced
Zee H.
Joanie was very rude! A review for a review, you left our salon satisfied then wrote a bad review after you left. Very confusing.. Poor sportsmanship within the salon community!
Christina T.
I had booked a pedicure because I had an event coming up. The person it was scheduled with didn't show up to work. They called me and canceled an hour before the appointment and didn't seem to want to try to find a solution to get me in with someone else this morning. I get that employees call off. But why is it that when your customers cancel with too short of notice they get charged a fee but you can cancel at the last minute without making an effort to make it right ?
Amie J.
Kendall is amazing. Best cut and color ever!!
Polina E.
When I have a special occasion I always use the services of this wonderful establishment. Yesterday, I got my hair dyed by Joanie, she did a phenomenal job! I will be back for a haircut in a couple of weeks!
Andrea
Appreciation post for my favorite hairstylist Vanessa <3 She is absolutely the best, I always know going in that it will take about 2.5-3 hours for my hair but she nails it EVERY TIME! She is the only one I ever let do my hair anymore. :) <3
Nancy D.
First visit for manicure was quite impressive and to me was one of the best compared to other establishments. Great place to feel pampered. Bella provided excellent service as well.
Jose Mendez (Smexy J.
Try to book a last minute appointment for a eye brow wax first Marcia that answer the phone said she can fit me in than hang up the phone I call back and she said they were all book ..not great customer service
Aa
I have been going to this salon & spa for years. whatever service you're looking for, charles scott will surely provide you with a wonderful experience! if you're looking to get your hair cut/colored, I highly recommend that you schedule an appointment with Liz, and for a manicure or pedicure, ask for Christina!
Amanda C.
I have been going to this salon & spa for years. whatever service you're looking for, charles scott will surely provide you with a wonderful experience! if you're looking to get your hair cut/colored, I highly recommend that you schedule an appointment with Liz, and for a manicure or pedicure, ask for Christina!
Julie F.
I been going to Charles Scott in Rocky River for a couple of years now. I go to Jenna G and she always works hard on giving me the look I’m going for. I went to her yesterday and she did a wonderful job on my highlights and my cut. She made sure I was comfortable and at ease during the whole process. Specifically, she made sure to ask my opinion on things, offered to hang my coat up, and provide me with coffee/water during the appointment. I’m addition, she also took the time to recommend some great products that I could use at home. Overall, I highly recommend her for anyone looking for blonde highlights. Keep up the good work ladies! ????
Pegah A.
Liz-Marie is great and so nice.
Providencia S.
Vanessa is so detail-oriented and gives impeccable service and care.
Frank S.
Great job ???? Thanks .
Lindsay L.
Amazing salon! Jenna G is fantastic at both cut and highlights, and she is reasonably priced. I went to a handful of salons in Cleveland before settling on Charles Scott. The others were either overpriced or poor quality services. I have been nothing but delighted here! ????
Jennifer
Nice place.
Sun L.
Makeup done
Lia M.
This salon is clean and well maintained. Staff is friendly and polite. Deirdra is my go to person for nails. She always does an amazing job. Highly recommend.
Ambrosia L.
Rae is the absolute best in the region. My nails are flawless.
Deborah D.
Sue was wonderful! Needed a quick cut and got scheduled for the same day!
Ashley G.
I had a massage done here and it was the best massage I have ever had! Very relaxing and pain relieving! The building is very clean. The staff is friendly, and professional. I highly recommend if you are looking for a good massage that is worth your money!
Irina S.
Should have left this review a while ago. This place is amazing! I always go there for my bday and buy a spa package - it is the best experience ever. Every service is great, especially massage and mani/pedi. Highly recommend! Will come again this year ????
Rasa C.
Spa Pedicure with Keona was perfect!
Claire M.
Jamie was awesome! My hair looks great and she was so kind and genuine! I always have good experiences here with pedicures as well.
Deborah H.
I do not have a "person" for many services, but I do have a facial "person"! It simply does not get better than Moira for facials. She is fantastic in every respect. Professional, kind, and skilled.
Aubrey M.
Deidre was great! She was super friendly and very detail oriented. You can tell she wants to do a good job. My feet were so dry when I came in from all the winter cold. I left with brand new feet. Morgan serviced my mom and was also great and super friendly. We both left happy. ????. Definitely would recommend.
Kathryn S.
Mia does an excellent job on my nails. Her manicures last almost twice as long as other places I have gone, so the slightly higher cost is worth it in my opinion. She is friendly and professional- highly recommend her!
Lazaro Burgos J.
Awesome experience and great atmosphere
Kristen N.
I highly recommend this establishment. Sue is incredibly talented. I originally went somewhere else for both a vintage yet current and popular haircut, and it was done very poorly and my hair was a choppy, uneven mess. I made an appointment next day at Charles Scott to have it fixed, and Sue did a superb job. I walked out with what I had originally wanted, but honestly even better. They really are highly trained and knowledgeable, and I have gotten nothing but compliments since having my hair cut last week. Thank you!!
Melissa S.
Nails and staff are the Best
Melissa R.
I'm very disappointed with the service we received at Charles Scott salon today. When I initially called to schedule my daughter an appointment for her "prom hair" they told me they had someone who can do the hairstyle she wants. Upon arrival the first thing that the guy said was "I don't do up-do's, but we'll try our best" once she sat down all he did was complain about her hair and the texture and even asked what "race she was, because her hair was annoying." Long story short, I will never go there again, or take any of my family there again. Prom is a very special day and I was disappointed as well as my daughter was.
Brooke S.
Do not recommend this salon to anyone.
Denise M.
Amazing well established salon with highly skilled hair and nails technicians! Have been a steady client for years.
Michael F.
Didn't go there
Erin H.
I booked a spa package with a facial, massage, manicure, and pedicure just because. The ladies took great care of me and helped me relax. I had a great experience and would definitely come back.
Troy B.
I will be making a trip back
Barb W.
Best hairdresser in Natalie...also great staff!
Pamela B.
Nothing. It's noisy...not relaxing. Everyone walks out with the same haircut. I asked for specific color and she listened to nothing I said. The phone is horrible and there is no parking.
Jacqueline M.
I love Charmayne
Isabella F.
Mercedes was the best nail tech! She does fabulous nail art, I was very impressed. She was very thorough and personable yet professional. It was my first experience here and I will definitely be going back! Thank you!
Lisa P.
The staff was so nice when the weather was too snowy to come to our appointment. We had booked a full spa day for two, and had to cancel the day of, due to very snowy weather, and we were coming from a long distance. They were very understanding, and we re-booked our spa days. They could have charged us for canceling at the last minute, but they didn't. (Can't predict the weather much!) Thank you and we look forward to our "spa-cation"!
Susan C.
Had a wonderful deep tissue massage with Gina. Highly recommend!
Louise D.
I've been going to this salon for years because I trust Taylor my hair dresser she always does a great job. Although if prices go higher I don't know if I'll be able to continue.
Lisa L.
Angie rocks!
Julie M.
I've been getting my hair done by Angie for ten years. She's the best!
Erika J.
Always an amazing place to go. I love their facials and hair salon. Just booked my wedding with them ????
Vash The S.
This place is great. They do a excellent job of taking care of you. Will definitely be back.
Jen
Lizzy does my hair and she's awesome! I'm always happy with the results. My issue is they raised prices, a lot. My hair used to cost me 200 with tip, now it's 240. Which is really disappointing. That's a car payment for hair color. I've never complained about how uncomfortable their sink chairs are (they are high off the ground, so if you're short only the tips of your toes are on the floor and it makes your back ache) but now, for 240 dollars I expect an ottoman at the very least
Jazmine T.
Vanessa is lovely and astounding. She deserves more praise and always gets the job done.
Holly F.
Holly is the best! I've been seeing her my whole life. She really knows how to make anyone feel comfortable. The spa atmosphere is upscale, laid back and as accepting as a church. Best salon around.
Jessiah J.
Holly is my stylist....she is fantastic. 5 stars. Her attention to detail is fantastic!
Julie P.
Aisha was fabulous. She gave me the best massage and took me out of pain. I highly recommend Aisha to everyone !!!!
Natalie S.
I had a frustrating start to my experience but this salon turned it all around. Due to a scheduling error, the appointment I made 6 months in advance for my vacation (mani/pedi) almost didn't happen. Thankfully, one of the receptionists at the Westlake location had quick thinking and was able to get me in for my appointment only 30 mins later at the Rocky River location (and my services were done at no charge!). I had a great experience with Rachel there... I even fell asleep during my spa pedicure. Definitely going back (already have an appointment booked!).
Tracey Mancuso S.
Laine is great been seeing her for years . I did however just switch to newbie Jill , she has short fine hair like myself and knows the struggle well.
Phyllis S.
Taylor is GREAT.
Mr
See Kendall, she's the best!!
Kathleen A.
Rae is excellent for pedicures. Her professionalism and courtesy are top notch. A real gem.
Amy F.
The few experiences I've had here were great. When you call to set an initial appointment, they'll set you up with a stylist based on experience and price point. The couple ladies who've cut my hair were informative, professional, and friendly.
Sarah G.
Laine is an absolute rockstar and gave me the best haircut of my life! I highly, highly recommend paying her a visit-you will not be disappointed!!
Leslie Y.
Kendall does great hair ????. Nice place.
Gina L.
Taylor is THE BEST!
DivaDawn M.
The staff at this location goes above and beyond for there clientele. Amazing! I received a gift card for my birthday and called to set up the appointment. This location was the most accommodating and it was greatly appreciated. Friendly staff ready to help and answer questions you have and happy to be there. I was in the care of Gina she was so happy, friendly and helpful! For my first time ever having any professional Spa treatment done she walked me through everything that we were doing. She never made me uncomfortable and that was what I was most nervous about. Can't wait to come back! New customer for life!
Paulette W.
Love their stylists , very clean shop and they all do a great job!
Keith S.
Always on time . . . Been going here for years . . . Pleasant place to go . .
Vickie L.
Always extremely pleased with the services here. Staff is super friendly. See Leslie if you want a great massage!
Robert F.
Tina's the best!
Rachel R.
Fabulous stylist!
Kelly S.
So much Good in this friendly salon. Highly recommended.
Christopher O.
Hannah is the best.
Melinda G.
Tara is the best! Check her out??
Laura M.
I've always been really happy with Charles Scott Salon, I even drive about 50 minutes to go there. I have really long, thick blonde hair that is difficult to work with and they always take their time with me. Sue is great. They were able to adjust their schedules to get me in last minute the day before NYE. I also showed up to my 2pm appointment having not had the chance to eat lunch yet, and they not only had a happy hour dessert bar set up, but they also shared one of the staff sandwiches with me that a local deli had catered for them that afternoon which was pretty awesome. (my stomach was growling pretty loud) I also had my bridal party hair and make up done at Charles Scott for our wedding. I loved how everything turned out and so did all my bridesmaids!
Dianne P.
Love this salon. Love Molly and find everyone is friendly and professional.
Alissa L.
I received a facial. This is the best thing that's happened to me since competitive swim has started. My skin was smooth and glowing by the end. A little extra shoulder massage paired in made it 10x better. Totally recommend
John S.
Great salon.
Valerie D.
This place really needs to do something about the call hold times...
Chris V.
Phenomenal place and outstanding staff. Highly recommend.
La Z.
Carrie is great. Prices are reasonable
Carli P.
Everything was better than I had expected. The level of service you/Charles Scott provided was exceptional. I think may have received more compliments on my hair and makeup than I did on anything else (including the dress! ?). My bridal party kept asking why I chose a salon so far away from us, and when we all got back to the hall I told them all to look in the mirror to see why I chose Charles Scott. Everyone’s hair was absolutely gorgeous and the girls who had an idea of what they wanted were blown away by what your talent was able to do for them. I don’t have enough words to explain my satisfaction and gratitude. Tina couldn’t have made my hair look any better, it was beyond perfect and more than I could have hoped for. Michelle is a true makeup artist and even at the end of the night I still looked absolutely flawless. I don’t typically think these things of myself so I have a very special place in my heart for both of these women and the confidence they gave me on my most perfect of days. I was the most confident and comfortable a bride could be. Thank you all so very much for EVERYTHING!!
Michele W.
I've gone to Charles Scott for various services on and off for twenty five years. For the last couple of years I've been getting my hair cut and colored there. Twelve weeks ago I got a Keratin Treatment and it left my hair looking and feeling too good to be true. The upcoming weeks proved that it was indeed, too good to be true. My hair started falling out excessively. I brought it up to my stylist around week 5 or 6 and she told me it was probably hormonal and just a coincidence with the timing. Since then I've lost about 60% of my hair and I decided I needed to find a solution on my own - or possibly be bald. When I went back again for color (and to see if I should even be coloring what is left of my hair), she dismissed my experience and findings and explained that since the product isn’t applied to the roots, it couldn’t possibly make the hair fall out at the root. My internet research has also showed that my red, itching, burning eyelids and fiercely itching / burning scalp are also common side effects of Keratin Treatments. Moral of the story: don’t get this poison applied to your hair and if you do, don’t expect Charles Scott to admit there are any side effects. They’ve insulted my intelligence and I’m not going back – ever.
Ashley P.
When I walked in I was just in love with the salon. It was so beautiful and calm and the receptionist was so sweet! I was greeted by the woman that did my hair and she really listened to me when I told her what I wanted to done to my hair which I really appreciated!! She was very honest about my coloring and different products. I was so happy with my entire experience and I'll definitely be back again!!!
Christine M.
I have been going to Charles Scott for 4 years now, specifically the Rocky River location for the last 2.5 years to see Kendall! She does an amazing job, is super friendly, and very personable. When I got married this past June 2016 it was not a question where I was going to have all my ladies get get their wedding day essentials completed. Lindsey the bridal coordinator is prompt with responses and great at keeping you in the loop with your appointments. I enjoyed that they changed the deposit policy to just a percentage of the brides services rather than having to pay for the everyone's appointment up front like most salons do. Along with the possibility of getting deposit back if you meet a certain amount of service cost with your entire bridal party. For my hair, I actually was recommended Coryn from my usual Kendall because she is specifically amazing at braiding styles. That meant a lot to me that my regular stylist passed me off to someone who she knew would give me the perfect style rather than telling me she could do it to keep the appointment to her self over my happiness. My girls were all overjoyed with how all of their services came out from nails to hair. I have never had a bad experience at either of the franchises and I will continue to go there for many years to come :)
Lauren T.
I have had a spray tan twice here with Julia and she is FANTASTIC! Makes the experience so comfortable and always seems to give me the perfect tan! I won't go anywhere else for a spray tan
Kathleen G.
This is a busy salon and spa. The spa is separated and has it\'s own quiet waiting area. Always friendly professional service. Nice facial products are used and the client isn\'t rushed. Chilled lemon water always available.
Diane C.
Janet and Jodi are amazing stylists, and great with short cuts. Moira and Carolyn are excellent with natural looking brows and facials. Yes, Old River is not the easiest place to park, but leave yourself a little time and it will be worth the (peak time only) parking challenge. Still the best salon for manicures and pedicures, and LOVE their shellac services! This is a busy salon, but each client receives as much time as needed to schedule the services they want. This may cause you to wait on hold (if calling), but when it is your turn, the scheduler will take as much time as you need (and work with your schedule) to accommodate you.
Jacquelyne S.
Came here almost two weeks ago, and got shellac French done. My nails are literally still perfect. I work with my hands, so they typically look pretty gross but BRITTNEY sure knows what she\'s doing. My hands looks great. Actually pretty to look at! I got so many compliments on how great they look. And she did a perfect French tip. I am so happy that she was able to fit me in her schedule. She paid attention to detail, and did a thorough, relaxing job. Thank you BRITTNEY!!!! :) :) can\'t wait to see you again for another one!!
Elizabeth B.
I scheduled a bridal updo and makeup trial at this salon. I was rather displeased. The girl that did my hair wouldnt listen to what I wanted and kept saying that it was all she could do and maybe it would be better on my actual wedding day. A risk I was not willing to take. The makeup girl was very nice but the makeup didnt even last 2 hours after application. I left feeling disappointed and wasted $135. I do not plan to return.