Reviews
Michele E.
Bailey did a terrific job with my color and cut and was flexible with my last-minute rescheduling because of my crazy schedule. I highly recommend her.
rubia f.
Went in for my first haircut in a long time and my first ever highlights recently and I have never been happier with my hair!! Melanie was my stylist and she was meticulous and talented- I cannot recommend her enough. Great salon with amazing talent ??????
Michele E.
Bailey did a terrific job with my color and cut and was flexible with my last-minute rescheduling because of my crazy schedule. I highly recommend her.
rubia f.
Went in for my first haircut in a long time and my first ever highlights recently and I have never been happier with my hair!! Melanie was my stylist and she was meticulous and talented- I cannot recommend her enough. Great salon with amazing talent ??????
Oliva
I had an excellent hairdresser for my first visit at this location. She made my hair beautiful again! She was very polite, professional, and most importantly highly skilled at her craft. Thank you, Keri.
Gary S.
I'm super happy with the haircut i get from Katie at Charles Scott in Avon. She makes me look great. Wouldn't go anywhere else!
Jennifer S.
Charles Scott Salons and Spas West is a beautiful establishment. I couldn’t be happier with my hair stylist Katie. She is easy to talk to and sooo talented! Katie takes the time to listen to what you want and goes out of her way to give you what you want and need. I have a very sensitive scalp. Katie was very gentle, making sure to inquire as to whether I was comfortable. I have long course hair and I’m amazed at the beautiful layers and highlights she gives me every time. I get compliments on my hair all the time (from men and women) I’m 62 yrs old and I have never felt more beautiful. Katie is AMAZING!!! I will never go to anyone but Katie!
Stacey
I always have an amazing experience on every appointment with Pete Packard. Not only does he use the best line of products; Pete is also extremely knowledgeable, shoots from the hip, honest and has a kind demeanor. He continuously demonstrates why I keep coming back. Goes above and beyond to make you feel comfortable. I love my hair and have received so many compliments. I trust Pete Packard implicitly with all of my hair needs. When you want the best... You go to the best! The ladies from start to finish have fabulous personalities, friendly and it feels like you are home away from home. The salon is always clean and inviting with state of the art comfortable chairs. Highly recommend Charles Scott Salons & Spas. Thank you!
Rachael M.
Michelle is AMAZING! My mani-pedi experience today exceeded my expectations! I have truly never had a pedicure this good, she even ended it with the BEST leg and foot massage. Michelle has great attention to detail and painted the most perfect hearts on every single one of my nails for my mani! Needless to say, go see her ~ you won’t be disappointed!
Alisa B.
Kevin did an amazing job on my hair, i love it & will definitely be back! He is also super fun to talk to. Great experience!
M S.
Fell short of my expectations.For a spa price, it could have been a more “spa-like” experience.
Helen A.
Wonderful place, first nail salon I’ve been too that made me feel comfortable, I had Danielle and she was incredible I will for sure be coming back
Stephen B.
It's a nice place with nice people. The haircut I received was good quality. I was able to call and make an appointment for the next day. My only gripe is that the relaxed atmosphere extended to the relaxed shortish to the start time. I arrived on time let the booking. I had to wait almost ten minutes before we started. Maybe I'm the only one that has this sense of urgency... if you are more relaxed than I, this place is perfect for you.
Carrie M.
First time client and I had a very nice experience. Kevin was my stylist, and I had a cut and color. Listened to me during consultation, didn't overly chitchat, products all smelled nice, shampoo bowls were great on my neck, ambiance was nice without being over the top, and prices were good. Have recommended to my sister, and will go again.
Rebekah V.
I see Taylor for my hair, always have, she’s the best of the best.
Owen B.
Very professional, amicable and inviting staff
Suze K.
This was a great experience! Only my second facial in my life and it was wonderful…I will be back! Thank you for treating me professionally and respectfully
Colleen M.
I have been going here for years! Every time I visit , they are so professional. Keri is the BEST! She always listens and helps make the best choice when I feel uncertain on how to color my hair. You get what you pay for !
Dee A.
Danielle at the Avon location did a phenomenal job on my pedicure. Through and I have received multiple compliments
Ann E.
So happy I finally found my nail girl! Moved back into the area and tried several places but Danee at Charles Scott, Avon is THE BEST. I love her attention to detail. She is very personable and wants you to have an amazing experience. I’m so happy that she is experienced in Dip Manicures. I’ve gone to Danee for several months and I can say with confidence that I found my nail girl, and what a bonus that she does Dip nails!
Tracy A.
Kevin did a great job on my haircut and highlights! I will definitely be back
Alyssa A.
Becky was awesome! I will definitely be returning.
Ludy C.
Katie is great. Gets what I want every time.
Kelsey
it's a little more expensive here than your average nail salon, but i'm more than willing to pay more for the great service. i've had at least ten manicures/pedicures here and have been happy every time. everyone that they hire to do nails is very well-trained and focused on cleanliness. i do wish they did more cuticle work here for manicures (i feel like cheaper nail salons always focus more time on my cuticles), but that's really my only complaint. my manicures still last a long time and i love that they use a brand new package of tools for every single person + they seem to deep clean the pedicure tubs really well.
Brenda R.
. Did my nails. She's so sweet. Book an appointment with her.
Christopher B.
Clean, friendly and helpful staff, high-end without feeling stuffy or pretentious. I like being able to schedule online and show up and know I’ll be seen.
Coleen P.
Good haircut and great root touch-up. I would like protection of dye on my skin as it is difficult to remove.
Pam F.
Face Hydration & Massage
Elizabeth P.
Christina is fabulous. I love my haircut and will be going back soon for another one.
Cheryl M.
Lucy was recommended to me by a friend. She was so friendly and did an excellent job on my nails which I had done for our daughter’s wedding. My nails lasted and lasted. Would definitely go see her again!
Rita I.
I recently moved to the area and needed a new stylist. I met Taryn and got a terrific cut and style. I thoroughly enjoyed the appointment and left feeling great about my look. I’ve already booked my next visit.
Susan N.
The entire group was very king, warm, and friendly. Grace gave me the best haircut I've ever had. Awesome experience. I will be back in a couple months.
Clara R.
I saw the nail tech, Danielle at the Avon location. She was phenomenal. I did the gel x and was in between acrylic and the gel x. We talked through pros and cons of both, she was able to replicate the image I showed her perfectly and even had the terracota color I was hoping for to match my bridesmaid dress. HIGHLY recommend. She was so kind, funny, and really listened to me. Also, I have been going to Sara Beth for eyebrows. She does a phenomenal job every time. Even remembers what we previously talked about during our visits. She's the only person I trust now for my brows.
Kim N.
Fabulous salon! I've been with Charles Scott for about a decade, even sticking with them after they moved. Their spot in Avon is so much nicer than Crocker Park. There's always close parking. They have a well lit and open parking lot that they share with other businesses on a busy corner. The building itself is brand new and gorgeous! You just feel comfortable here from the minute you pull in till the minute you leave. Kevin is my hair dresser, and he is amazing! He helped rebuild my completely destroyed hair from bleaching it myself during the pandemic. He cut all the ends of and still made my supe short hair look good! He gets my hair snow white every time while still keeping it soft! He always offers me something to drink and has the best manners. Get the service you want, at a fair price, and feel the stress start melting from the second you pull in!
Tj J.
Wanted blonde highlights I was lucky if I got 15 foils put in my head my hair color looks almost identical as when I walked in. I have stripes on the sides and then my my sweater was bleached which was a $225 Ralph Lauren sweater very disappointed, and for the price that I paid, my head should’ve had at least 30 foils I’ve been in the business a long time and very over priced for the service I received
Solana S.
First time customer I came in with dry damaged hair and melony helped so much she showed me which products would work best for me and gave me amazing highlights and haircut she is an amazing hairstylist and im so greatful for her
Emily K.
Such friendly staff and hairdressers. Competitive price for the area, and got the exact haircut I wanted. Bailey is great!!
Sandra K.
First time customer. So happy with my cut. Bailey is awesome.
Shannon G.
I received a 90 minute deep tissue massage from Becky and it was amazing!! The customer service from the moment you walk in the building is exceptional. I highly recommend this business. Will definitely be back!
Shenell H.
Had an amazing massage! Wonderful staff and beautiful ambiance. Would highly recommend!
Megan C.
This place used to be very trusted for me. I used to go there before they moved locations. I normally don’t write bad reviews but I have been dealing with this now for a couple of months. I went in because I really wanted a haircut and to have my hair reshaped. I showed pictures of the style I was looking for and everything. I paid for the service and tipped bc I never don’t like to tip anyone but I went to my car and instantly cried the whole way home. My hair was hacked, butchered and ruined. I took pictures before and after the cut. Some of the layers look like a bowl was placed on my head and hacked that way. I posted pictures of my haircut and people did comment how awful it was and that they would demand a refund.I’m really disappointed because I trusted this place to be a high quality salon and now I will never return. I have had to sink a lot of money in products and things to make this hair manageable and to help the growth. The experience may not be bad for everyone but it was a big mistake for me.
Michelle B.
I was looking for a new nail place and I thought I would check out Charles Scott. I was not disappointed. Danielle did an amazing job on my nails. They are absolutely gorgeous and I received many compliments. I am looking forward to returning for regular nail care as well as other services they offer. I also want to comment on staff that helped me schedule the appointment and answered questions about their wide variety of services.
Matthew A.
Best hairstylist/nail technicians/estheticians/front desk in northeast ohio.
D
Did absolutely great with my daughters hair!
Donna D.
Kevin made me beautiful with a new hairstyle, highlights and color.
Patricia C.
Very nice experience from beginning to end. Pleasant surroundings too
Virginia L.
Waste of my time if I could give 0 stars I would.
Marcia F.
Melanie was great ????
Bernadette M.
Charles Scott is a fabulous salon. The facility is beautiful and immaculate and the staff is wonderful. Without exception, Chelsea was the best stylist that I have ever had.
Megan J.
I’ve gone to multiple Charles Scott locations and always had great service and a very good experience.
Alexis M.
Katie did a full highlight and cut for me. Not only did she do an amazing job (I left feeling so confident and it was everything I wanted) but she is also an amazing person. Thank you Katie.
Lynne L.
First time customer, and had a great haircut and experience !
Amanda C.
Great location, beautiful space. Keri is a wonderful human and certainly knows her way around a head of hair. 10/10
Beth P.
Lizzie was great! Going from long hair was nerve rocking and she was supportive and did a great job!! It is a cut I have been able to work with very easily! Thanks Lizzie!!
Christine B.
Best pedicures anywhere!
Dawn B.
Lizzy did an amazing job on my hair!
Beth M.
Katie is a spectacular hair style artist she is definitely an asset to Charles scott
Jennifer C.
I’ve been going to Lizzie for the past few haircuts. I got highlights today and it looks amazing! She makes you feel so comfortable and does a great job!
Eve S.
Everyone in Avon is great~ desk receptionists are friendly and competent. And Katie is a skilled stylist.
Taylor K.
We went in for spray tans for my sister Hallie’s wedding and Michelle is honestly the best there is! Getting a spray tan can be a little scary because you don’t want it to look fake, but she’s a wizard! She colors according to your skin tone and every time we use her they look so natural! She’s very good about explaining aftercare to make sure you get the longest use out of your tan. 10/10 recommend her!!! ??????????
Ashley S.
Came to the new Charles Scott in Avon. I had a lovely time. I had a facial and a mani/pedi from a wonderful nail tech named (Elis?)
Lazaro Burgos J.
Disappointed with the customer service
Gary
Great place
Vicki F.
Excellent cut. Went to Taryn great stylist. Spent time explaining so I could get same look once I get home. Will definitely make next appointment with them.
Liz Z.
Taryn did an amazing job cutting my hair! She understood exactly what I wanted, and really cared about making sure I was happy with my hair before I left. She was so friendly and easy to talk to. Everyone else there was very nice and professional as well.
Michelle M.
Taryn is fantastic! She has done my daughter’s hair and makeup several times.
Linda S.
I’ve seen Lizzy for two haircuts, halo highlights, and most recently, partial highlights. She has great expertise in both cut and highlight capabilities. She listens to what I want to do, but asks questions for clarification to make sure both parties involved are on the same page about what will be done, which is what truly differentiates a fantastic stylist from the rest, in my opinion. I am so pleased with her work and her warm, friendly approach. So happy with my overall experience at Charles Scott West since recently relocating back to the Cleveland area and I will continue to go back and see Lizzy. Highly recommend!!
Lisa N.
Easy scheduling. Welcoming registration. On time with service. Fantastic haircut. She cut it just as I was requesting. Professional and a perfectionist. Will return for more services.
Nikki M.
Always have a great experience at Charles Scott!! The salon is very welcoming! Lizzy L, cuts my 6 y/o's hair & she is the best! She's very professional, friendly, patient, offers suggestions (if needed), takes her time with clients & is a fantastic stylist!!!
Yvonne W.
Amazing experience with Nicole... I will definitely be back !
Lourdes Annette F.
Love the the
Mathew L.
Keri does an amazing job every time. Totally worth the 45 min drive.
Heaven V.
My lady was super nice and my hair looked awesome!!!
Barbara N.
I moved from th east side to the west side. I have searched high and low for a new salon. Great location - beautiful new salon. Greeted warmly upon arrival. My stylist Taryn was friendly and very skilled. I have searched all over the westside for a salon I can rely on - this is it.
Katelyn R.
I had an amazing first experience!! Salon was super clean and staff was very friendly and helpful!! In love with my hair results as well. Definitely recommending this place to all my friends and family<3
Felicia G.
Kevin did a good job showing me around the salon and explaining the services offered there. He then cut colored and styled my hair. He listened to what I wanted and added his own artistry to achieve a great hairstyle!
Cindy S.
Great experience Sara listened and offered suggestions didn't feel rushed, going back for color appointment.
Shauna S.
Took very good care of me
Charmaine S.
Beautiful salon, great products.
Karen K.
I am very happy with my cut and color. Liam is amazing — I am honestly never disappointed when I go to him. I will definitely be back!!
Kevin F.
Awesome new location...full service day spa....make an appointment....isn't it time to have your hair done right...and relax with all the other services
Carri T.
I just love Charles Scott. So professional and always makes me feel welcome! I always love love love my hair when I leave. The facial are amazing as well!
Steve F.
Very professional and safe environment.
Maria
Don’t go! They do not listen to what you want and they are overpriced !. Run away!
John S.
Scheduled an appt today and was needing a clean-up. So I told my hair stylist to take just a little bit off the top and maybe a tiny bit off the sides. She continues to take off almost all my hair and left with the worst hair cut I have ever gotten. Do not recommend for boys!
Joanne L.
Jen Garcia is absolutely wonderful. She is very professional, meticulous, friendly and does beautiful manicures. I was lucky to find her.
Diane B.
I had a fabulous manicure and pedicure with Jennifer(Jen). She did a beautiful job with my gels and I had a fabulous pedicure as well. She is well trained and very experienced. I would highly recommend her to anyone and everyone I know! I won’t go anywhere else for these treatments. She is the BEST!!!
Mary M.
A total leg wax by Colleen. She was excellent.
Olivia A.
I had my hair ruined here around the holidays. I will never go back! I had to cut off 4 inches :( stylist need better training
Amel A.
Clean and perfect service
Ritchey A.
I love my new look. Christina O'Brien is an amazing stylist and I could not be happier. I am new to the area and Charles Scott Salons & Spas came highly recommended. Thank you. again. for the excellent service and great style.
Char L.
What's not to live about a place that makes you look fabulous!?!?
Janet F.
Christina is wonderful and my hair always looks great. Thank you!
Jen
I wanted to update this. I tried the hydrofacial. The end result? Not worth the money if you aren't new to facial skin care. Pro: it was very gentle compared to the standard peels- it barely tingled. Cons: overpriced, the results did not look better than a peel. If your pores are clogged, have dirty/oily skin this facial would have dramatic before and afters. But if you are diligent about caring for your skin you barely notice it. You can get a peel and microderm for less money than the cheapest hydro. I see Lizzy for my hair and Hannah for my nails and they're wonderful!
Rahmond K.
a great job
Ana L.
This isn’t my own personal experience, but my friend’s. She doesn’t want to post a review but I think it’s worth sharing. My friend made an appointment at Charles Scott a month early in advance from today. She went in herself, talked to Randy, explained what she wanted, and confirmed an appointment. Today, she went in for her appointment but when she explained what she wanted to Christine/Christina she said, “I’m not comfortable dying your black hair blonde and I have other clients to see today”. Very rude, unprofessional, and unorganized. Christine/Christina had a month of advance to prepare or switch my friend to another hairdresser, could have offered her something for the inconvenience, and she should’ve never made later appointments knowing she’d would’ve had to dye hair today. She went down the street to Dino Palmieri Salon to get her hair done instead.
Robin G.
Very professional hair stylists, educated on curly hair- great choice of product. Somw of the manicure gils not so friendly good price for a cut.
Mari W.
Wonderful place., must try.
Mary T.
I've been getting my brows waxed here for 2 years now and refuse to go anywhere else! Brenda is a the brow queen and she shapes up my clearly different brows to look almost identical. I could not recommend her services more.
Amy Guides By Amy M.
Manicures and Pedicures are ah-mazing. Particularly, the French manicure with a shimmer gloss top coat is a fun-yet-sophisticated look.
Mary S.
Took a 1/2 day vacation to have a facial and haricut since as a mom I never get to do anything for myself. I was so excited all week for this morning, then they call 20 minutes before my appointment and cancel it! They didn't have anyone to do the facial!! So unprofessional. Very disappointed!!! Choose a better salon that values customers.
Linda H.
Very pleasant staff. Christina was very good and friendly.
Lee Ann K.
Christina is fantastic!! Well worth the cost. She does my hair perfectly everytime!!
Owen S.
B A K A
Greg J.
An incredible spa. Great massages and facials. Wonderful and super friendly, personable staff. You can miss here.????
Susie W.
It had been a few years since I had been to Charles Scott in Westlake, but one thing is for sure, it has gone way downhill and the service was not what it used to be. I purchased a Spa Sampler pack with a Shellac French manicure upgrade. Becky did a wonderful job with the 1/2 hour massage, but unfortunately, that is the only positive thing I can say of the experience. As far as the facial, there were several things I was not happy with... The product line used for the facial made your face feel tacky and left a film -- I'm used to products that go on silky and make you feel clean. Brenda was a bit rough applying and wiping off the product - especially around the eye area - and got a lot of it on my hair, which made it so greasy-looking I had to wash my hair again when I got home. Brenda also did not seem to be very educated on the product --- For one example, she thinks SPF 30 means the product only protects you from the sun for 30 minutes. Then as far as the pedicure and french shellac manicure from Jen... After more than an hour allowing the polish on my toes to dry, they still smudged before the end of the day (she must not have used a fast-dry finishing product) and the white tips from the french manicure were not evenly applied --- and they've already started chipping in some areas after only one day -- Shellac is supposed to last 2 weeks. Also, normally, when I get a manicure, the nail stylist will ask several times during the process if I like the shape, polish, etc. as we go along. It seemed Jen was just trying to hurry the process to get on to her next client. Other spas I've visited have given more friendly service, making you feel special and that they appreciate your business. At Charles Scott, it felt more like being on an assembly line... even though the place was oddly quite and not very busy, especially for a Saturday. This used to be my 'go-to' salon for quality service that I would recommend to others. So disappointed to see those days are over and I do not intend to return. The only reason I'm giving 2 stars for the whole experience instead of one is because Becky, who did the massage actually deserves a higher rating.
Jacqui V.
People there are so sweet. Definitely going back!
Leslie W.
I went to Loretta for the first time today. The best cut I have had in 20 years. I will be returning.
Sarai Luis P.
Terrible my daughter hair looked like a hack job! High price for terrible work! Will never go back.....ever!
Kain P.
DO NOT GO HERE. They have one stylist who knows what she is doing. At my last appointment the girl fried and damaged my hair with a blow dryer and made my hair darker than when I entered into the salon when I asked to go blonde... It has been months and my hair is still damaged and upsets me every time I look at it. It is not worth it to go to an overpriced place like Charles Scott then have the stylists damage your hair. There are MUCH better salons in the area that will charge less, not damage your hair, and give you the color/ cut you want.
Dafni G.
Been going here for years. Like service and staff. Like the salon.
Mert B.
Terrible service. I made my appointment 3 weeks in advance and when I got there I checked in and waited like 20 min. Nobody showed up or let me know what is going on. So I just left. I do not recommend anybody to go to this salon. Also my wife had problem there before too.
Nancy L.
Massage, facials. Hair. Have been pleased. With suggestion. Style service.
Larkesha B.
They were fast and attentive, but do exfoliate during pedis like other nail salons that I've been too.
Hillary H.
I don't normally write reviews unless I have an exceptional experience somewhere. Latisha gave me the best massage today. I was having extreme pain in my neck and shoulders and she spent extra time working those areas. I will definitely be back again soon.
Kelly D.
Everyone here is so friendly! It's a very clean salon.
Wasan F.
they are the worst that I ever see the girl in front desk very bad she even don't wellcom the customer she iswith grumpy face. and the service very bad they spoil my hair this is my first and last visit .I don't remember the girl who didi my hair but her name start with R
Jayda D.
My only hair salon.
Jim K.
Easy to get appointments. Great staff. Prices a tad on the high end for services performed, but have always had good results. Been getting my hair cut here for over 10 years now.
Julie Z.
Cut my bang too short and it was not stright, worst hair salon I am ever been to in my entire life, don't go there
Erin B.
Beautiful but very expensive.
Deb K.
I always look forward to my hair appointment. My hair is straight and very difficult to cut because it shows every little mistake. I have tried different hair salons to find someone that can cut my hair to my liking. Randi at CS West does a fantastic job!
Dara Y.
Mani pedis were perfect! Great with friends for a girls day
Susan P.
I had an aromatherapy massage with Kim and a spa pedicure with Lucy and was very impressed with both. Even though I arrived a little late because I managed to get lost in Crocker Park, I was treated with kindness and wasn't rushed. I would definitely recommend coming here for a relaxing treat!
Kathryn J.
I've only ever had my eyebrows waxed at this salon, but the receptionist is always kind enough to work me in for a walk-in appointment. The estheticians are awesome too, very gentle, and very skilled at their craft. Their price is a bit high, but because it's such a good quality wax, I don't mind paying a little more. I will definitely try out their other services in the future!
Mari V.
I went there to have a manicure and full set of tips put on. I had received a $100 gift card and wanted to use it. The young lady immediately looked at my hands and with a somewhat disgusted look on her face said, " I cannot guarantee that they are going to look nice or stay on because your nail bed is so small". I have a vey short nail bed, and I know this! I have been getting my nails done for over 15 yrs and have never run into issues. I asked her how experienced she was doing full sets of artificial nails and she told me she does them a few times a month. I told her that I usually go to a very nice Vietnamese girl and she never has issues. The girl then told me, "no offense , but I'm not use to doing nails like THOSE people." I then told her to not worry about the full set but to at least push back my cuticles and give me a manicure. If you have ever had a manicure you know they typically start by soaking your nails in a WARM watery solution- this makes it easy for the tech to cut back the cuticles by softening them . Not this girl! She brought over a COLD bowl of water and only had me soak for about a minute. She then attempted to push back my cuticles and cut them, but instead made me bleed. Half way through it I demanded that she stop. It was too painful. She told me no charge and apologized. I walked out....somewhat humiliated :-( The next day the front desk manager of the salon, Vicky, called me to apologize and offer me some complimentary service . She had heard from several people what had happened and wanted to make it up to me. I told her I had to think about it and I would call them back. I was honestly skeptical about going back, but decided to give them one more chance, but NOT with my nails. I am going to get a 90 minute massage and a deep cleaning facial....As of right now my rating is at 2 stars and that's only because I thought the place was well decorated. I am going this weekend for my services and hopefully Charles Scott Salons & Spas can change my mind. Well it's been about a week later and I got my massage and facial. The facial was amazing! Brenda the esthetician was very professional and informative. I am definitely going back for a facial and would recommend this service with Brenda! After my facial it was time for my massage; Imagine my shock when a young lady that looked to be around 38 weeks pregnant told me she was my masseuse. I have nothing against pregnant woman- I've had 4 children myself, but I was so worried about her that I just could not enjoy my massage. I was originally scheduled for 90 minutes, but I told her 1 hour would be sufficient. The next day I went home and later on in the evening my back was killing me. She was a little rough even thought I asked her to soften her touch. Like I said earlier, The only reason I went there is because I was given a gift card. When I went to the front desk I asked if I would be able to tip the esthetician with the remaining balance of my gift card was told no. It was only for services at the spa. So Brenda if you ever read this I will tip you next time I go to Crocker Park....I just didn't have cash or a credit card on me that day. Right Now I am going to give the place 3.5 stars
Jeff B.
My Fiancee went there for her preliminary up-do a few weeks prior to our wedding. She was very unhappy with the results, having the stylist try *3* times to get it right. She came home and less than an hour later, the $100+ styling job was already falling out. And this was supposed to last for the whole day for our wedding? Never spending our money there again!
Lynette S.
I will never go back. Went there once and had the worst blow out ever with no straight ironing. The cosmetology students do a better blow out and ALOT cheaper. (River) Went back again (West) and scheduled a highlight, retouch, toner, and hair cut. The receptionist scheduled me for an hour. I have long hair and I was in cosmetology school so I knew there was no way this was happening. I called back and scheduled more time. When I arrived at the appointment the reception desk completely ignored me and talked amongst themselves. I had to wait for them to stop talking to tell them myself who I was. Then I just stood there. I actually had to tell them I had never been there before and asked if I should just sit down. I was then greeted by the stylist who told me she only had time for a retouch and toner. She said the reception desk had not scheduled her enough time. REALLY?!?!?! I was so upset. The stylist was pleasant but I was so mad I almost walked out. I gave the remaining balance of a gift certificate ($60.00) to someone I know who actually likes the place. I would never go back....even for free. Don't believe the hype on this overpriced, over glorified salon.