Reviews
Elizabeth W.
These people are thieves. We went into the facility in November 2019 yo advise we were moving out of state and asking to transfer our membership. They had no facility in the city we were moving to in St. George, Utah, so the young lady who waited on us advised she would close our accounts for my husband and myself. Well they went on to charge each of us $58.88 a month through February and an additional $56.00 each month for what I have been unable to find out. So we paid in excess of $900.00 for no services. They have refused to correct this problem or reimburse us claiming we didn't fill out a cancellation request. Their own employee never requested we fill out anything and advised she would take care of it. I'm so disappointed and disgusted!!
Martine Y.
The male massage therapist was drenched in perspiration
Elizabeth W.
These people are thieves. We went into the facility in November 2019 yo advise we were moving out of state and asking to transfer our membership. They had no facility in the city we were moving to in St. George, Utah, so the young lady who waited on us advised she would close our accounts for my husband and myself. Well they went on to charge each of us $58.88 a month through February and an additional $56.00 each month for what I have been unable to find out. So we paid in excess of $900.00 for no services. They have refused to correct this problem or reimburse us claiming we didn't fill out a cancellation request. Their own employee never requested we fill out anything and advised she would take care of it. I'm so disappointed and disgusted!!
Martine Y.
The male massage therapist was drenched in perspiration
Tayler D.
Great experience! I was able to enjoy my first facial here with Madya. She was super sweet and had the hands of an angel on my face. I’d love to come back for future visits
Laurie
It is always a great experience as soon as you walk in with the aroma and quiet atmosphere. Lena did a wonderful deep tissue massage, and also explained that I needed a tigger point massage next time to work out the knots. Can not wait until my next appointment.
Mari
Excellent place and very professional. Thank you Marcelo for a great message.
Christopher S.
This place is amazing.
Christie C.
Is the clean Spa with a knowledgeable staff and a variety of services offered.
Cindy L.
I was recommended by a friend and was Very Pleasantly surprised how great my appointment went. I highly recommend treating yourself to a relaxing massage. I think you will be in for a treat!!! Thank you Skip for making my neck pain go away in one session. THANK YOU !!! My only complaint was so long before I could use up my hours accumulated that I tried to give a Gift to a friend some of my acquired time . Only to find out AFTER the apt. They wouldn’t let me do it so pretty much waisted 7 hours of massage to keep from getting charged more! Felt really badly to have no had a chance to tell Skip I wasn’t going to return . He’s the best massage therapist I’ve ever had work on my neck and back issues ! Skip if you get a chance to read this! Sorry I didn’t get a chance to say good by . Plus it wasn’t anything with you . It was the way the program was run . I wish you. A Healthy Happy New Year ! C. LaCoe
Justin O.
Carlos does the best deep tissue at the Vanerbilt Road location.
Lele P.
My girlfriend and I went in there on the introductory price the ladies who helped us sign up and said her appointments were great when we showed up to our appointment we met our masseuses and I requested a lady. When the lady came to massage me I noticed that she was coughing so I let it go thinking it would go away. As she massaged me she proceeded to continue to cough and every time she did cough her arm went up and I don’t know if she coughed on her hand or in her shirt but then after that she would touch me. Then as she would walk around the massaging table to get around she would lean on the center of my back for leverage to be able to walk around. I left with no issues and I asked to have the manager call me. When the manager called me I told her about my grievances and Said maybe she had a bad day. I asked if I could possibly get another massage for the inconvenience. And her response was absolutely we will just have to re-charge you again for the introductory price and I said that was not good enough and she said she would speak to a manager above her and get back with me. That was three weeks ago I’ve yet to hear a phone call or anything. I wouldn’t recommend this place to nobody because if that’s how you treat people after having a bad experience you guys shouldn’t be in business that much longer.
Sue H.
Love my membership. Been going for years. I have my favorites and I'm sure you'll find yours. Great value and great massage therapists and great facials.
Giovanni D.
I have a lot of issues with my back and a lot of tension. I always go with the deep tissue massage with Erin and hands down the BEST I HAVE HAD. She's always in a great mood as well which I feed off of peoples energy so I'm always happy when I'm there and even after I leave. Staff always has a great attitude and makes me feel real comfortable.
Freda B.
Excellent!!!
T. M.
Avoid at all costs.
Richard J.
Great massage
Ronda M.
My husband was given a gift card for a few hour long sessions at Massage Luxe and sadly picked this location. If zero stars was an option, Daphne and her staff have completely earned it. Going in to book the appointment they demanded his credit card and ID to put in their computer. Not knowing their security measures, he was concerned, but went against his gut instinct. The massage was only FORTY FIVE MINUTES, not the hour he was gifted. As he was leaving he was informed that he could not come back using the gift card that was already pre-paid, and a freakin GIFT FOR HIM. They were kind enough to tell him to give his gift card to someone else, seriously?!?!? He went back to ask them to please remove his ID and credit card information form their computer, again not knowing their security measures. The employee didn't know how and said he'd have to wait for Daphne. The next day Ms. Daphne called and told him that his information had been removed. He asked about the massage being 15 minutes short; 60 minutes is an hour and what was bought not 45 minutes. She said that was for him to to get undressed and dressed. He shouldn't be shorted 15 minutes to get dressed. Sell 45 minute sessions and have some integrity with your business practices. Daphne decided to get condescending and told him he couldn't use his remaining sessions at her location. My husband laughed at her and said, "no problem". Do your friends, family, or anybody you may want to buy a gift card for, don't allow them to go to this business. There was so many shady things in one visit, this isn't a client-centric business. You'll get more from the massage salon in the mall. Daphne could use a few classes on retaining clients. If this is her normal business practice, they will be out just like Metro Diner.
Lynn B.
Been going for 3 years. Good!
Kelly K.
Awful
Alexis N.
Gus is amazing...reception staff needs improving
Cynthia W.
Had an excellent massage the surroundings and the staff were excellent as well.
Peggy N.
This is the best in Naples
Amy C.
Great massage by Anna!!!
La S.
Skip is the best!! Guest services is very accommodating and I cannot recommend anyone else!
Annmarie R.
Experienced a wonderful massage here!!! The staff was courteous and relaxing, the massage professionals were extraordinary! I'm prone to so many aches and pains in my back and was so happy to experience such bliss and relaxation!!! I would highly recommend this location and chain to anybody looking to pamper themselves!!!
Jeff J.
Amazing relaxing atmosphere with friendly and talented staff. Perfect location easy to find.
Christopher C.
This place is to be avoided. They are not aware their website takes reservations and in fact they told me that they never pay attention.what this means is that you will make a reservation, receive email confirmation but not have an appointment.
Thomas
Excellent service excellent customer service
Lisa B.
Great massage by Anna and facial by Yolandat!! Thanks ladies!!
Falon T.
Great massage
Silvana F.
My experience with Massage Luxe has been great. My therapist, Patricia, is the best. I completely trust her to take care of me. She is knowledgeable, friendly and kind. It is good to see a business that has high professionals like her in their staff. I would recommend it. Best investment in my health!
Curtis C.
I am a big fan of MassageLuXe. I used to go to Massage Envy and much prefer Massage Luxe. The facility is always impeccable and the staff are excellent in every way. The monthly membership program is well worth it. I highly recommend!
David W E.
Lisa does nice work.
Tom S.
Charged to much. Was in more pain than before I went. I though I would feel better. Not going back.
Francene T.
Never had a bad experience always loved The Smiling staff and how welcoming they are. I would highly recommend to others and everyone that has given me a massages and a great job very kind and knows what they're doing. Feel very good to get a Swedish massage for an hour and a half. And also the deluxe was awesome.
Marilyn K.
Felt very rushed checking in. The ladies couldn't get the tablet working for a few minutes. Entering the massage room explained the area to focus on. Therapist did not listen well. I had spinal fusion at L 4 and 5. Need focus on low spine, hip and legs. If time allows other area in shoulders neck. Therapist forcus on my upper L scapula forever! So disappointed not much work in L spine and hip area. Will never return. Facial was good! The young lady was very sweet and gentle. I did enjoy the facial.
Michele W.
Excellent services, serene and immaculate setting. Loved both their facial and full body massage!
Jenai C.
With all that partying, sunbathing, and shopping, a girl needs to relax. Head over to Massage Luxe for a heavenly 90 minute massage !!
Patty S.
Love this place! Really helps me with my messed up back!
Kathii M.
Lisa is the best ever, very happy with the Vanderbilt location!
Daniel B.
Big john is the best
Jill E B.
Very good massage, really got the kinks out.
Jess D.
Skip and Tony are the best. See them
Lilian S.
Nice ambience, comfortable waiting area, massage therapist was kinda gentle
Lisa V.
I walked by Massage Luxe on my way to Publix and asked about their prices. Front desk was very helpful. My massage was amazing. I joined their membership and it has been the best choice I made by far.
Kevin D.
Be careful of them duping you into signing a long term contract. Unethical. Should have paid attention to other negative posts.
Andrea A.
Maria is an excellent massage therapist though I’m not sure she’s still there. The good ones don’t seem to stay for long. All was ok until I paid for a membership. Dont fall into that trap. All the front desk personelle care about is getting you to sign up and then tough luck. It’s almost a scam. Also, don’t make the mistake of taking anyone’s word at luxe massag or relying on their information. I left there more convinced than ever that cancelling my membership , regardless, was the right thing to do. Now, I’m giving you the heads up. Wish I read the reviews first.
Valeria K.
My massages are always a heavenly experience. I get deep tissue with Lisa and I never had anybody better in my life. She really detangles all the nods in your muscles .front desk is eficiente and the only minor issue is the music in the room it’s a lil loud but not enough to affect the experience! Go get a massage!
Holly D.
Love Astrid and the front desk. Always professional and helpful.
Tiffany R.
Fool me once, shame on you. Fool me twice, shame on me. My husband bought me a gift card for four massages. I went here a little over a year ago, and though I asked for the “relaxing massage,” I got a deep tissue massage that was uncomfortable to borderline painful, and I had visible bruises the next day. I didn’t want to waste his money, though, so a few months later I came back and had an excellent therapist. Feeling hopeful, I returned today and once again walked out feeling battered and bruised, even though I explicitly stated both when I booked the massage and when I was in the room with the therapist that I did not want a deep tissue massage. There was absolutely nothing relaxing about my experience, and I won’t be back.
Jacob M.
I have no real complaints about the atmosphere or the massage therapists. I actually very much enjoyed my therapist. She was knowledgeable and provided a top notch therapeutic massage. I give three stars because the assistant manager blatantly lied to me about my account. If you sign up for monthly massages at a given rate it is a good deal, right up until you would like to cancel. I wanted to have my last massage before I was charged again and specifically spoke with the assistant manager in person when making my appointments and was told I would use all my time before being charged again. The only reason I was cancelling was lighter income from a slow off-season. I would have LOVED to go back as soon as season picked up but now I will not be. TERRIBLE customer service. I don't mind staff making a mistake. We are human and it happens, but take responsibility for your mistakes rather than lying. Even if it is not your mistake try to remedy the situation rather than just taking my money and saying tough luck. Customers pursue alternative location if possible.
Ramdas R.
What a wonderful place
Kevin K.
Appointment I made a month in advance was canceled 3.5 weeks from when I made the appointment. I was then told I could wait another 4 weeks for an appointment. I sent Massage Luxe an email and never heard back. Unacceptable. I'll take my business elsewhere.
Jose C.
I want to give Massage Luxe a five star rating. The service was excellent. My partner loved her service and won't stop raving about it. We have gone to several places and this was by far the best. Great job by all the staff. Keep up the great work!
Simply K.
Perfectly relaxing
Klark K.
HIGH PRESSURE SALES ! 1 HOUR MASSAGE IS ONLY 45 MINUTES ! POORLY TRAINED STAFF ! . . . STAY AWAY ! ! ! Let me start out by saying, my wife and I treat ourselves to spa treatments somewhat regularly, so this is NOT our first 'rodeo'. Having recently moved from Pa. to Naples - we set out to find our new favorite spa. This past Christmas I bought her (2 packs) of massages at several places (because of the holiday specials). . . . One of them was for Massage Luxe (Vanderbilt Beach Rd) - BIG Mistake! On her first visit she received a 45 minute massage (supposed to be 1 HOUR !) from a guy who coughed on her the entire time. After she finished they tried to charge her an additional $17 and pressed to to become a 'member'. . . . She refused. The certificates says right on them "GOOD FOR 1 HR MASSAGE". On her second visit today (with her 2nd gift certificate) she again received a 45 minute massage, and at the end was pressured to buy a 'membership' and was told she owed $48 for the massage even though she had the other gift certificate I gave her. I cannot imagine anyone in their right mind would buy a membership to a place like this - when there are so many better places in Naples. They are the only spa we have encountered that are running this kind of scam Lesson Learned !
A. X.
Horrible I pay for a massage and I cancel my member. I wanted to get my massage, the one that I pay but they say I can't get it. Basically they still your money. Also they don't explain you this. DO NOT MAKE RICH THE PEOPLE WHO STILL FROM YOU.
M B.
Lina is fantastic! Love the massages here!
Eric M.
Terrible communication, front desk staff always under trained & clueless. Despite 3 calls to manager prior to service the 1st 2 services were completely wrong, they had not left notes in my account as promised & assigned me the wrong massage therapist. Found the front desk girl Jen to be offensive & threatening, even came into the parking lot to stand in front of my car to 'keep me from leaving' because I didn't pay (they have my card on file, didn't know what to charge me despite 3 confirmations with manager & told them my assistant would handle after Jan. 1st). Terrible employee training & coaching PLUS what a HORRIBLE WAY to leave a customer on New Year's Eve!!! NEVER GOING BACK!!!
Darleen K.
MassageLuXe offers a quiet room for you to relax in before your treatment. This begins the transition from the hustle bustle of daily life to a calm state of mind which seems to enhance my massage experience. I recently had a fantastic massage with Massage Therapist Joy! I am a jogger and her deep tissue massage brought me back to life! I highly recommend requesting her whether you just stop in or have a membership.
Jantina Jo H.
Wow Bad business here. A WARNING for everybody thinking about becoming a member of this group. I was lured in by the introductory special, I paid my membership and was a member for 2 months. My first two massages were super. Great masseur (Daniel) and no complains. So I booked another session with Daniel but upon arriving he was not available. I was assigned another masseur and the massage was horrible. The masseur must have thought that a deep tissue massage meant hurt the person on table. I did book another massage again with Daniel and again no complaints. So I purchased 3 extra massages. When I called later they told me that Daniel had gone away and they were not sure as to when he would be back if ever. I canceled my membership as I did not want to build up to many massage hours without knowing if Daniel would come back. This morning I called to see if Daniel was available for a massage and I was told he would probably not come back. I was disappointed but I still wanted to use the hours I had paid for. To my surprise I was told that I had lost those hours due to the fact that I was no longer a member. I was told I had lost the money I has paid for these massages. I am now in negotiations with the managers of this group but if I was you I would find a better joint to get a good massage. There are plenty of places in Naples, FL who will give a way better service.
Monique M.
I tried a couple of the membership massage place in town and chose massage luxe. Here is what I like: 1) Ron, the massage therapist I see. That guy can do magic. The other day I went in totally stressed out about something in my life. He literally took all the stress away. When I walked out I was not only relaxed, I was also able to think more clearly about the situation I was facing. And to take positive action without being 'reactive'. 2) All of the front desk people are very professional, helpful and eager to please. 3) Water massage bed. I go in there an chill out. They are so nice to me and never make me feel like I'm coming too much. 4) They always give me a water bottle after my massage. And before my massage there is an awesome waiting room in the back where they have tea, nice glass tea cups/saucers, water and comfy sofas. I usually arrive just in the nick of time, but twice I had the tea in there - very nice . 5) Its cheap!!! I only pay $89 per month, or something like that for two one hour massages a month. Plus I buy upgrades whereby for every $18 I get an additional 30 minutes. 6) It is close to my house.
Chris N.
Excellent!
Ion S.
I have never been touched like this. Awesome. Thanks