Reviews
penny F.
Well, I was less impressed. My "massage" felt more like a "stroking" than a massage. I wanted deep tissue, but did not tell her.
Jo H.
Ask for Jennifer or Abigail. Intuitive hands, will chat or let you relax in silence. Pay the extra for a hot stone upgrade--definitely worth it. Soft music, warm table, it doesn't get any better....altho I told them I'd be willing to pay extra for a short nap on the table after :)
penny F.
Well, I was less impressed. My "massage" felt more like a "stroking" than a massage. I wanted deep tissue, but did not tell her.
Jo H.
Ask for Jennifer or Abigail. Intuitive hands, will chat or let you relax in silence. Pay the extra for a hot stone upgrade--definitely worth it. Soft music, warm table, it doesn't get any better....altho I told them I'd be willing to pay extra for a short nap on the table after :)
Anonymous
All of my experiences here have been amazing. Great price point and providers. Thank you!
Roz L.
Amazing service, amazing experience.
Craig M.
Great service, comfortable environment
Rochelle Brown R.
Good facial. Nice people.
Megan H.
Transferred here from the Kirkland location that closed. Meagan had transformed my skin and always educates me on what products to use on my skin based on my skin type. I can’t thank her enough for the magic she’s done on my skin! For massages I’ve been going to Joshua. All I can say is that he is so professional and respectful. He makes sure that the blankets are tucked adequately so no excess skin is exposed. Which as a female, I appreciate so much! I always leave feeling relaxed, less sore, and ready to take on the day. Thank you both for your amazing services, I always look forward to seeing you both when I come to the spa.
Briana R.
Very unprofessional experience. Our appointment was canceled the day before, which was quite unfortunate as fiancé and I had planned to get massages right before our wedding. No accommodation was given to reschedule within a reasonable timeline.
Nat S.
I’d recommend becoming a member if you go there often
Megan Nalani C.
I had Alleya for an intro facial today and she was so knowledgeable and detailed about my skincare routine and how I could improve it! Great experience and highly recommend.
James B.
I had an amazing experience (hot stone massage) with CBD add-on. I'd happily recommend this place and the therapist (John) who took care of me.
Olga K.
Great place to relax. Helpful and attentive staff but expensive
Karl M.
Brought a gift card during their holiday special--it was buy one get one--when booked at was higher than regular massage rates, but less than double the price. Recently went to book, but was told it expired--which is AGAINST THE LAW in washington state. Store told me it was from their corp office and nothing they could do but will have the owner call me. Two days later, no call. NO interest in doing the right thing! AVOID THIS PLACE AT ALL COST! Update: Owner responded to post, but a week later, and still has not called--exactly what I expected. Amazing they are still in business with this non service. Also interesting that they call is a promo gift card--as is was much higher than the regular gift card price (I believe it was $140 vs. 89 they advertise here for a massage gift card).
Alexandra T.
Ben at the Bellevue location was excellent! Very professional, highly knowledgeable about the body and extremely familiar with anatomy and the techniques of massage to provide relief to sore muscles. He had some great tips about how to stretch at home and encourage good posture and seated position while working. I feel great thanks to his expertise. I highly recommend him.
Meme G.
The providers here are the absolute best for facials, even on acne prone skin like mine! I’ve been a twice now and have been so impressed by each lady who’s done my facials—I think my last facialist’s name was Cynthia but I’m not positive, definitely something close to that. The front desk staff are also so welcoming and helpful, the girl who checked me in and out was so nice and friendly and totally made me feel at ease! Would definitely recommend if you’re looking for a facial in the Bellevue area!
Sarit E.
Came in with neck and shoulder pain. Jennifer my masseuse was amazing- very professional. She greeted me and asked the right questions, made me feel welcome and relaxed, and continued to deliver one of the best massages I had received. She applied the perfect pressure, and was very thorough. I felt so much better after and the pain went away. Will be coming again!
Gary F.
I was going to get a co worker a beautiful Christmas gift for this place but decided elsewhere after seeing all the negative reviews and how they charge someone's card and he lost all 5 of his sessions and had to pay for regardless very very unprofessional This is to all who have wrote in on how bad this place is Got response from owner .... Thanks but no thanks I see like three clients who have been pushed and mistreated ...be blessed u haven't been sued ....I just don't want to send a very good co worker where eshe may get mistreated and I blow my top ...I'm not giving it the opportunity to possibly happen ...the professionalism seems quite weak there ...I need to see more positive reviews like twenty or so with our no more negative review to even consider the ks
Alexandria K.
Have gotten 2 peels here, both very low intensity, but i do see a little bit of difference in my skin. Becoming a member makes it more affordable, as it feels pretty pricy otherwise. Good service, Meagan is very personable and friendly, i enjoy her services.
Natalie C.
Overall a solid place to get a massage. I used to have issues with cancellations here but those seem to have been worked out over the last few months and I've been really pleased with the massages I've gotten.
Lauren P.
Booked my facial for the first time with a lovely lady, and she was wonderful. I think her name was Makenzie? Gentle, listened to what my concern were, was meticulous. Even with extractions she was so gentle, I literally fell asleep later. Came out glowing. Immediately booked a follow up for the next month.
Vicki B.
The staff is gossiping about customers up at the front desk. You can get a massage and/or facial without the the pre membership fee of $175.00. Then you pay for services. You can get a massage and/or facial anywhere in Seattle for less than $79.99. I withdrew my “membership” and was still being charged. I contacted the HQ in Pennsylvania.
Divyani J.
Worst service error. I had a massage with Molly, after massage she grabbed me and hit me towards the wall because my phone rang during the massage. She was so huge, she held my hand so tightly that it was hurting a lot and then pushed me in the corridor. And I was crying because it hurt me badly, And the staff had to say you need to go otherwise I will call somebody. They take money give horrible service and then hit the customers. Don’t ever go to this place. The girl was very smart. She hit me where there were no cameras. It is physical harrasment. I requested to talk to the owner, and they denied that also
Patrick S.
I had really horrible experience, the masseuse grabbed my arm and pushed me. Very unprofessional and pathetic service. Try to avoid such traumatic spa.
Alisa C.
Had fine experiences in the past (pre pandemic), but recently tried to use some gift cards for massages and was canceled on at the last minute 3 times in a row. Each time I had arranged a babysitter (that I paid because I don’t like to break my commitments), and had arranged my entire days around napping and nursing my baby so that I could lay on my chest for the appointment. So while they are in the business of providing positive and relaxing experiences, mine were anything but. Then they entertained the idea of reimbursing me for the gift cards, but after wasting more of my time they refused. Terrible customer service.
Caitlin C.
If you had asked me several months ago to write a review, I would have given five stars. But the last *five* appointments I have booked, I have either gotten a phone call on my way to the spa or have actually arrived at the spa only to be informed that my therapist has canceled on me or decided just not to show up. And this has been 4 different therapists, not just a single repeat offender! Then, I’ll get offered a new time that completely does not work with my schedule later that day or a day that week that I had specifically chosen not to book in the first place, so my only other option is to wait several more weeks for an appointment. The only reason I’m giving two stars is because the front desk staff seems just as irritated at the therapists as me and is very accommodating and kind to me when I express my frustration. It absolutely blows my mind that a spa employs this many therapists that are permitted to be this astoundingly flaky. ????
Rachel G.
The service at the front desk was quick and pleasant. The masusse who did the massage was very sweet and worked all areas of pain. The face massage was included. Overall, it was a great visit.
Devon H.
Lovely experiences
Ricki G.
Had a very good massage today. Relaxing and stress relieving.
Terri M.
Very clean and safe, personable and knowledgeable staff. Always a lovely experience!
Lorita O.
This was a fine service until COVID arrived and the pro-trumpian owners said the customer’s safety was low on their concern list. The rooms are small, the air movement minimal and there I was getting a facial from a person I’m praying is vaxed. (Why aren’t technicians required to show the basic safety etiquette.) But alas. The management did respond. The last time I was there i was required to sign a release that released Hand and Foot of responsibility if I get COVID. That’s my last service. I’ll go somewhere else that really cares for the customer rather than an automatic payment of $80/month.
Laila A.
They care more to collect monthly payment than stand behind their service. I had 5 services unused during covid and my Credit card expired but they kept wanting to charge me more even though I told them I had 5 unused and wanted to pause my account. They said they needed to collect one more payment leaving me with 6 unused services during covid and when I didn’t want to pay for another service I couldn’t use, they gave me two months to use or lose all 5 services even though I couldn’t possibly do all 5 in 2 months and while I was uncomfortable to redeem before being vaccinated. Sure enough they ate my money and lost all 5 services that I fully paid for. This hardly seems legal or ethical. In difficult times it really shows which companies care about customer and which only care to collect $ over true service. Lost a customer for life.
Kim K.
This was my first time here and I got a facial done by Ana. She was great so attentive and friendly, I got the facial with the dermalinfusion add on. After the facial you can see all the gunk that came off from your face. It was so relaxing and my face felt great afterwards. I got so compliments after I got it done that my skin was looking radiant. I highly recommend to get a facial from Ana, I already made my next appointment for next month!! Check in and check out was a smooth experience, front desk had great customer service. Best facial in Bellevue! Thank you Ana!
Laura
I had a wonderful massage from Jazmin! I went in with a migraine and left feeling no pain at all. She checked with me to make sure it was the right pressure and did not ask me a lot of questions, so I was able to focus on my breathing in the peppermint oil aromatherapy. She was so kind and empathetic. I am definitely going back! Thank you! The front desk receptionists were so genuinely friendly I felt really comfortable and at ease.
Kim T.
Esthetician took off my necklace, placed it on the bed, then didn’t look when she threw the sheets in the laundry. No standards for employees and not helpful. Lost something very dear to me. Don’t wear your jewelry here.
Crystal D.
I had the best massage EVER. Elizabeth was not only easy to talk to she was gentle and kind. The staff was super friendly and very welcoming. The establishment was clean and beautifully decorated. Top notch!! I couldn't of asked for a better experience
Mike R.
I just had an amazing facial from Sara who was attentive professional as well as compassionate! I have been suffering from a rash on my face from a allergic to a colostrum supplement I took by mistake. I got to tell you I am a lucky man to have found this young lady who me with this very uncomfortable rash I am experiencing! Not to mention the very friendly rest of the staff who saw to my needs coming and going after my treatment:) peace
Nancy P.
I have been coming here for years and the service is always top notch, from the minute i walk in im greeted with warmth, and the girls at the front desk do such an amazing job at accomodating my busy work schedule.I always have such a good experience at this location and consider myself a lifelong customer. My most recent massage therapist blair gave me a hot stone massage that changed my life, i'd recommend this place to anyone whos looking for an great spa experience.
Jessica D.
Particularly during covid, I have felt very safe going to get a massage due to cleanliness. The staff is always very friendly and helpful and the masseuses are top notch! Ask for Abigayle or Dianne!
Ron S.
The girls at the front desk were very helpful making me an appointment and working with my schedule. I ended up booking with Peter who gave such a wonderful massage I felt such relief from my back when i got off the table. He seems very experienced I highly recommend!
Melissa J.
The first visit I had in here was so welcoming and inviting. Everyone here is wonderful! I felt very comfortable in the room with Dianne when she massaged me, she asked me about all my problem areas and helped me feel amazing again! The ethestians here are also fantasic! They are very knowledgable and informative, and their facials are extremely relaxing. Overall this spa is fantastic, I would never go to another!
A Google U.
I've been a member with Hand and Stone for a little over 5 years. I started in CA and moved to WA and started back up. I opened a membership at the Bellevue Location. At first, it was great...but over the past 2 years the quality has gone down tremendously. It got so bad that I left more stressed then when I came in from how bad the massages were. I cancelled my membership back in September due to the lack of quality massages I was receiving. They handled it quickly and efficiently until I saw I have still been getting charged every month since. This is after a signed document stating my last billing payment would be Sep 10th. I've attempted to reach the manager at the bellevue location (Veronika -- who also signed off on the doc) and have been given every excuse in the book for not being able to speak with her. After today being told she was on break, calling back 30 minutes later and being told she's busy and can't speak I'm very VERY over it which is what drove me to leave a review. I would not recommend this location, and at this point....the entire franchise. Try Ananya Spa in Seattle if you're looking, best massage I've ever received.
Orlagh N.
Fantastic facial!
Ronan W.
I was worried about Covid, but they follow strict protocols. Felt safer than my last dentist's visit. Had a great facial with Olesea. The team seems much happier with the new manager and owners.
Nate M.
Always a good time
Em A.
Spoke on the phone with Nina she was absolutely amazing, so sweet and nice!! Hand and Stone is lucky to have an employee like her!!
A B.
This place used to be great with the old owners, but now there is inconsistency. I've asked 3x to be called back for some help, each time i'll get a mamager to call you and no one has. This isn't the first time. They often never follow up back with your concerns. Post covid, i got a massage too. The quality of the massage was okay. Didn't really feel relaxing. Just more socializing in my massage and repetitive motion while talking.
Kunal V.
We were told that some offer was going and we made our reservation with that offer. When we showed up on that day, it was as if why are you asking for that offer. It is not in system, we have added that better next time...poor customer experience
Juan Pablo C.
The quality of the massage wasn't good. My back was as tight when I left as when I came in. The length of the massage was definitely shorter that it should be. Massage therapist came 3 minutes past the hour (12 p.m.), started the massage around 12.09 p.m. and finished it around 12.48 p.m. Less than 40 minutes for what it should be a 50 min massage (the other 10 min are for the logistics aren't they?)
Stephanie H.
I love my membership at Hand and Stone. I am greeted by the friendly staff and the massage therapists are very skilled. I always leave feeling relaxed.
Sean M.
Why would anyone pay over $100 for a 50 minute massage. Nonsense. So many other options in Bellevue for a much better price.
Mary H.
Stephanie is amazing! Everyone was very courteous, but Stephanie listened to me and was careful to check in with me.
Smita K.
Worst massage ever. Would NEVER return again.
Chenchuram M.
It is good
Scotty A.
Great massages but their pricing is not clear.
Karen B.
Kallie- for my facial was five stars, truly a good facial. Im so glad to have her and this spa in my neighborhood. I only put 4 stars because the massage I had (before my facial) was bunk.
Nivedha P.
I could do a better job
Jay F.
Kat was a great receptionist; very helpful and understanding. Abigail and Jennilee did a great job massaging my boyfriend and his mom. They both got the Himalayan Salt Massage. They both said their massage therapist did a very good job and their bodies felt relieved of stress and tension and they wished they had more time (we were a little late lol) Great job you two! They deserved this massage and I’m glad they were able to fulfill it. We’ll be back soon (: Thanks Bellevue Hand and Stone
Carissa G.
Hand and Stone Massage and Facial Spa in Bellevue has amazing customer service. The team at the front is always incredibly friendly, helpful, and knowledgeable. I'm really impressed with my favorite therapist, Leia. In the event I book a last minute massage, I've been impressed with the other therapists I've had as well. I really appreciate the amazing level of customer service.
???
Really good. Frankly, we haven't had a bad massage here. Great couples massage room, but I wish we could stay for a half hour after the massages for some more...ummmm...adult... fun.
Rony Z.
Not professional
melyssa
I needed a message ASAP after minorly injuring my back lifting something and was able to get an appointment with a message therapist on the same day I needed it. Stephanie did a wonderful job and I'm able to move painlessly again. I am so grateful! I have been to a variety of message places and I can say I wasn't expecting a lot since this place looks like a more relaxing/spa kind of joint but my massage experience was comparable to my regular sports medicine place. I highly recommend Stephanie and will definitely be coming back to her. The first time price was great but after the first session the next ones are more pricey. Seems worth it though.
Phani P.
Friendly staff, excellent service
Ariana K.
I absolutely love Hand and Stone spa in Bellevue! They have such an inviting, comfortable and relaxing environment. The staff is always friendly and attentive to your needs. I also did quite a bit of research on spa memberships around the area and Hand and Stone has the best membership by far. The pricing is unbeatable for the amazing treatments they provide. You also get tons of discounts on other treatments, for family or friends and upgrades. I just had a massage done by Shelley, their Lead Massage Therapist. She has hands made of magic and all that is good in this world. The best massage I’ve ever had was from her! She is amazing and full of knowledge and tips that will benefit and relax your body. This place and Shelley, do not disappoint!
Pam P.
Always great, while there is always turn-over they continue to bring in good people so you aren't ever disappointed!
Lux V.
If you are a first time, Spa user, I'd def recommend this place. I am not used to them and they can be intimidating, but my mom hint hint was like, you are 25 now, better take care of your skin now. But seriously, such a relaxing, calming, and healing experience--the massage relieved my stress while being gentle and warm. The facial was perfect, refreshing and I felt so pampered. I'd def recommend this place.
Mary N.
I did a basic facial and massage, good pricing with their first time deal and excellent quality all around. The staff were incredibly professional and I felt very comfortable. Will definitely be going back and will also be considering their membership deal (really good of you a routine spa goer).
Amber R.
The front desk staff are very kind and prompt. When the therapist comes out to greet you they are also very kind. Walking through the hallway to the treatment room, there’s lovely sat lamps and water available to create the ‘spa’ vibe, and start the relaxation process before you’re even on the table. Everything in the room could change if I wanted it to. The music was a little too loud for me so the therapist I had turned it down promptly and without question. I had a lovely hot stone massage and my experience was great. I would recommend this spa location to anyone I know.
Amy O.
I have visited the Crossroads spa twice now. My first visit I had a Himalayan salt stone massage which was very relaxing and felt great. The therapist was very good. He was very intuitive, asked the right questions and listened to what I wanted. My second visit was for a facial. Melissa was wonderful. I left with my face feeling amazing (and I have had many facials). For the money, the results were pretty impressive. I decided to become a member. Looking forward to many more treatments!
Tatiana P.
I love this place. Friendly staff , cool devices for facelift. I love location with a lot of parking. You can combine shopping and spa in one trip.
Aubrey Armes (Awaken Your G.
I had several treatments while at this spa and they were terrific! The staff were professional, friendly and not too chatty so I could relax and enjoy being pampered. I will definitely go back! I brought a friend and she purchased a membership for herself and her daughter.
Judy M.
I had the pleasure of being booked with Bobbie. I booked online and chose randomly which was very user friendly. I am a hair stylist/busy mom and was in desperate need. Bobbie was professional and very courteous. She also made sure I was okay throughout the whole delightful experience. Also, AMAZING MASSAGE! If you’re questioning booking please just do it. I’ve never pre booked a “luxury” appointment for myself but I did today. For two weeks out and for a longer massage. Wonderful experience!
Stephanie L.
Trinda was fabulous! It is so nice to have someone who really knows reflexology as well as traditional massage. She has a wonderful warm personality combined with her great technique. Already booked my next appointment with her!
Kim S.
Everyone is always friendly and my massage therapist is great!
Aashka S.
They ask to be there before 15 minutes although the therapist shows up 10 minutes late into 2pm and the one hour facial ends at 3pm. Caused more redness and bumps after the facial. Might have to get another facial to recover from this facial.
LaVonne L.
My husband and I went in for a 50min couples massage, we decided to go all out and add on the cold stone facial massage and the scalp treatment and foot treatment. We expected at the minimum for the treatment to go an hour. I guess they count from the time they take you back until the time your dressed again. Our appointment was at 3pm. We were called back at 3:10 we were exiting the bldg at 4pm sharp, after paying. I verified later and was told the add ons don't add time, it's just upgrades to the massage you're already getting. In fact I felt it really detracted from the overall massage as they felt very hurried to get to the face and feet, left much to be desired in the overall massage. I would highly recommend not wasting your money on "add ons". This experience just reconfirmed my feeling of not shopping at the big box companies. Find a local independent masseuse who is invested in their business, you'll get what you pay for.
Mo M.
Always clean and friendly
Ole L.
Always good experience. All personnel is attentive and helpful.
Lore T.
I love this place so much! It’s the best massage I have gotten! Even better than head and stone!! She is so good at that!!! I always go with Bonnie!
Patrice C.
Fabulous! Sean was great!!!
Jerry E.
The facial was awdome and the staff was great
Charles M.
Excellent, professional, comfortable. Danielle was fantastic.
Char H.
It's easy to make an appointment and the front desk staff is awesome and they set the mood for a great experience. I've had wonderful facials and massages. Love the hot stone!
Brian T.
Horrible experience.
Shannon T.
Would give zero stars if I could because that’s the level of customer service I just received. I booked a couples massage for my anniversary, one being prenatal. Showed up only to be told that I need a doctors note for a very mild condition that I have. I asked if a phone call to my doctor would suffice and they said yes. So on a Saturday night of a holiday weekend, my doctor took the time to speak with them only to be told that doctors approval actually doesn’t matter apparently. Neither me nor my doctor have ever heard of this condition being an issue with prenatal massage... received zero apology and zero empathy. The receptionist lied and wasted our time. Will never recommend.
Beatrice T.
Izabella refused to treat me! I just had another procedure done, and a facial could have caused some damage. To me, this screams integrity; they care more about my well-being than making money today. So I’ll definitely be back soon :)
Shelley S.
Danielle gave me a fantastic massage! For the first time, I think I fell asleep! Great pressure and stretching. She worked on the areas I needed. I felt so relaxed yet energized after having stubborn knots worked on. The spa is a lovely sanctuary of relaxation. It’s the place to be!
Intergon 2017
Great experience. Professional staff.
Danni
I'm a long time customer. They really care about their clients and take the time to get to you.
Vero L.
I showed to Bellevue at 3:05pm (appt was at 3:30) for a couple's massage. The lady at the desk couldn't find my reservation. After some research I gave the number I called to the desk lady and she told me I have booked the Kirkland location. I told her ok, I can drive there. She told me, let me call them we can do it here, so let me see how I can fix it. She called the Kirkland location and they cancelled my reservation (or so I thought). I asked are you sure I am not going to get charged I know you charge 100% for no shows. The lady at the Bellevue location told me that I would not get charge. So next day I checked my card and Kirkland charged me both messages. So I called them and they put me on hold for 10 min just to tell me they will call me back because they couldn't find my reservation but they find the card number ! So after 1 hour I called back and they put me on hold again. Then she comes back and tells me she charged me because I was a no show. So I told her that's not what you told to the Bellevue location. She insisted it was my fault. I told her I explicitly said I can drive to Kirkland and they told me they could change it to Bellevue. The lady (from the Kirkland location)kept arguing with me and I finally lost it and told her this is your fault I called and asked; You told me it was fine, you put me on hold twice to then tell me I didn't show up. You are incompetent. You could not find my reservation but yet charged me now you are telling me I am a liar? So I called the Bellevue location and in 10 min their manager got this resolved. Called me back and apologized (Kirkland lady never did) and told me if in 3 days you haven't being refunded call me directly. That's customer service. Horrible experience with Kirkland's personel.
Prudhvi R.
One the best spa that I’ve been! Good service.
Rimi N.
A wonderful massage experience.I tried the hot stone massage and it was really awesome.The massage therapist really did a great job on my sore back,I really felt relaxed.I would recommend that everybody should try the hand and stone massage.
Patty P.
Every aspect of the massage experience was professional and comfortable. My massage therapist was very communicative and customized the massage to issues I was having. I highly recommend Hand & Stone. Very nice place.
Sarah P.
I’ve been here before and the massage therapist was amazing so I thought I’d treat myself and come back for a prenatal massage. First off, the massage therapist seemed annoyed that I needed to use the restroom before we started then the massage I received was definitely not worth $114! She only actually had hands on time of 40 min and talked and asked me questions the whole session. I splurge on massages (only a couple times a year) to relax not to have to have a conversation the whole time. I will not be going back here to waste my money on mediocre service.
Doug H.
Have always had good experiences here! Have been coming here regularly for about 6 - 8 months. All masseuses approach things a little differently from one another, but I have never had a bad massage here, just different. All employees are warm, professional, and knowledgeable. I am a regular customer once or twice a week here. R1 - Just an update, have been going now for almost 2 years.
Ade W.
Wonderful spa with super friendly staff and awesome service!
Laura A.
This place is awesome. Very clean modern and well-kept. Front desk staff is exceptionally friendly and helpful and the facial that I got with Melissa was outstanding
Azadeh F.
It is a very unprofessional place. My friend an I took a day off and booked with them to spend the day for massage and other things, right the day before our appointment they called and cancelled our appointment because they were short staff and they didn't even apologize for it. they totally messed up with all of our plans and they didn't even feel sorry for what they did.
Dakota S.
From beginning to end the experience was great. I was greeted by Bailey, given my intake forms and asked if I would like something to drink. The spa was clean and the atmosphere was relaxing. Hollie, the therapist, was wonderful. Very professional and helpful. Pressure was exactly what I had asked for and focus was great. As a therapist myself and having previous bad experiences at other facilities, I can be picky. I walked out afterwards feeling refreshed and will definitely be a return client.
Dakota S.
From beginning to end the experience was great. I was greeted by Bailey, given my intake forms and asked if I would like something to drink. The spa was clean and the atmosphere was relaxing. Hollie, the therapist, was wonderful. Very professional and helpful. Pressure was exactly what I had asked for and focus was great. As a therapist myself and having previous bad experiences at other facilities, I can be picky. I walked out afterwards feeling refreshed and will definitely be a return client.
Bailey P.
Bellevue Hand and Stone is the best! Very professional, friendly and relaxing environment. I feel at ease right when I walk into the Spa. Highly recommend coming here!
Shantae D.
Omg the only place I go to get my massages. I have the monthly package and every time I go in no matter what staff member is at the front desk I’m greeted with care and compassion. Efrain is my favorite masseuse he is amazing and I always feel relaxed when I leave!
Rishabh
Really bad experience from the cuatomer service. We cancelled our membership because of bad service and they still charged us for the next month till we had to argue with them to cancel. Moreover, the people were very rude and unaccomodating in general. My wife and myself decided to never go again to this place. The customer service is indeed very disappointing.
Barbi S.
The message is so relaxing. I recommend this place. Very clean, great friendly staff.
Linette R.
My therapist was the best. This place was very nice & clean. I will recommend you to come and pamper your self.
Doug F.
Great massage at a reasonable rate. Monique is the best (but others are good too!). Membership makes massage affordable!
shawnae j.
I have had nothing but fabulous service from these guys. Such a good relaxing environment, very clean as well. I have been signed up for the monthly program for about 6 months now and every massage therapist I get has been wonderful!
Niko W.
Over the years, I have tried more than 20 different facial/massage on the Eastside. I only return to a biz that I liked as a whole package, such as quality of the facial/massage, customer service, environment, noise-level of the environment, duration of hands-on therapy (a few minutes short vs extra). I finally ended my membership here after tried both of their facial and massage. There are plenty of other better options on the east side for good value of your money and great quality of service (without the hassle of membership)!