Reviews
Ana Araya A.
It is evident when management is so bad, they prioritize company profit and frugality over customers and their point system. It is clear when a company does not prioritize their staff. I'm not sure why they are intentionally inhibiting us from using our points but I am outraged not to mention the current manager and the way they talk down to paying CLIENTS is enough for me to never come back here, which is a shame. Do better. stop prioritizing your own finances above all else. And maybe more clients would come
Lisa B.
Very disappointed in my conversation with staff member, Dana at the Hand and Stone near Lone Mountain in North Scottsdale. I was spoken to rather disrespectfully when I called to inquire about their services and any holiday specials. “There are no specials, only gift certificates “. I also asked what services they offered, microdermabrasion or dermaplaning, ? I was answered , “we don’t do dermaplaning so you can eliminate that”. With all the medical spas, and spa services that are available in the Scottsdale area, I think I’ll take my business elsewhere.
Ana Araya A.
It is evident when management is so bad, they prioritize company profit and frugality over customers and their point system. It is clear when a company does not prioritize their staff. I'm not sure why they are intentionally inhibiting us from using our points but I am outraged not to mention the current manager and the way they talk down to paying CLIENTS is enough for me to never come back here, which is a shame. Do better. stop prioritizing your own finances above all else. And maybe more clients would come
Lisa B.
Very disappointed in my conversation with staff member, Dana at the Hand and Stone near Lone Mountain in North Scottsdale. I was spoken to rather disrespectfully when I called to inquire about their services and any holiday specials. “There are no specials, only gift certificates “. I also asked what services they offered, microdermabrasion or dermaplaning, ? I was answered , “we don’t do dermaplaning so you can eliminate that”. With all the medical spas, and spa services that are available in the Scottsdale area, I think I’ll take my business elsewhere.
Mallika T.
Mitra was great! I enjoyed the hydration facial, she coupled it with a lovely hand and neck massage.
Lindsey F.
Staff was so friendly, accommodating and so knowledgable! Thank you!
R. E.
Severe lack of quality staff at this location. When I joined several years ago, there were multiple experienced massage therapists, making the monthly membership an ideal solution. This has changed with significant staff turnover. Only one therapist (Tomas) is well trained and he provides a great therapeutic service. Most customers have recognized this and Tomas is booked months in advance , making it impossible to use the membership service for massage. I would not recommend joining this spa.
Rebecca Ellis C.
Severe lack of quality staff at this location. When I joined several years ago, there were multiple experienced massage therapists, making the monthly membership an ideal solution. This has changed with significant staff turnover. Only one therapist (Tomas) is well trained and he provides a great therapeutic service. Most customers have recognized this and Tomas is booked months in advance , making it impossible to use the membership service for massage. I would not recommend joining this spa.
James F.
Great facial
Steve S.
Not a kind place. They will arbitrarily perform services that were never agreed upon nor wanted and subsequently charge you for them. The ethics are so brutal it overshadows any service you received. Only go here if you want to be taken advantage of
Elitza T.
Joshua was phenomenal! Best massage I’ve had ever. Thank you truly ????????
Mana's Talk S.
Not sure at all how anyone could leave a negative review. The front office staff are completely amazing ,helpful and very understanding. I've never seen anyone described in the older comments. Anyone Can have an off day though, so maybe come back and see . Its Possible they left a review on the wrong hand and stone pg. Idk .The owner is very professional and polite. I'm sure you will enjoy your visit at 31309 N Scottsdale rd ???? I do! Ps if there ever was an elderly person smelling of Marijuana at the desk, it's possible they have health conditions and it was Dr prescribed.? We shouldn't ever be quick to refer to someone in meds for a health issue as a junkie..... Bless your sweet heart.
Kathleen D.
The massage was great. Very relaxing and just the right pressure! I go there every time I visit my sister in Cave Creek.
Roni N.
Received a great massage
Marc P.
Good food If you want bfast get there b4 noon
Terri D.
I was given a gift card for Hand and Stone for my Birthday. My only complaint is If you want a massage you must book in advance. Same day appointments are not available. The first appointment I made over a week in advance was canceled a few hour prior to my appointment, due to the therapist being ill. When I arrived for my rescheduled massage Kate greeted me at the front desk and was very nice. The facility is easy to find and very clean. The therapist addressed my issues and it was a very good therapeutic massage and I definitely was feeling better when I left. I purchased 4 massages on their Christmas in July Promo for the entry price. I scheduled a massage over two weeks in advance. The therapist was pleasant and I it was a very relaxing experience. I look forward to my next appointment!
Marilyn F.
The only thing I do not think that dressing time and cleaning time should be counted in the massage or facial time allotted. That time should be covered by the business in its overhead expenses in my opinion. Other than that I would recommend this place.
L G.
Good massage. Great intro prices for hot stone
Rochelle S.
Very rude office manager. Should always promote a comfortable experience even if I’m 5 mins late. And still provide options to reschedule. It’s called customer service.
Saum
Last minute massages and facials for a group. We loved it!!!
Donna F.
Loved my facial felt rejuvenated when I left. Definitely going again next month to see Kim???? very informative and sweet disposition which made me feel comfortable and relaxed. Love the entire staff
Jean L.
Xcellent!
Pam H.
My granddaughter and I had facials and massages. This staff is amazing!
Shelly G.
I was very impressed with how they cared about how bad I hurting and what they could do to give me some type of relief. I will continue to go back!
Karen B.
Very clean environment, relaxing. Kim was wary professional.
A Google U.
I love this place and my therapist!
Marc D.
Nicole is the greatest. Using her MT for over a yr and a half!
John K.
Great experience from the arrival until leaving to include Linda and Alexa at the welcoming desk to Tabitha who did a great massage!
Kim P.
Great experience! On par with some of the best salons in the world!
Kellye W.
It was a wonderful experience!
Rebeca G.
We love them. We have been coming here for 3yrs now. With a monthly membership.
Pamela W.
Staff was very accommodating since I booked at the last minute, and made sure I received a full hour. I did ask for a full body massage with emphasis on neck and shoulders. The therapist did spend a good amount of time on the neck and shoulders but I didn't really feel like a full body massage was given. For example, I didn't get any face massage or front and back on legs. The massage was very light (Swedish) and I think I would have preferred a little bit more pressure. I was very tired and didn't ask but also was not told that this would be a very light pressure massage. In the future, I will be much more vocal about expectations and that will solve that!
Becky O.
Had a facial with Melissa and it was fabulous. My skin felt so much better after my visit. Very happy with the process and the results. Already made another appointment.
Constance B.
Very accommodating staff, friendly and professional. The massage was great, Austin made me feel like a million bucks. I certainly will go back!
Rio Bowerman (.
Great place
Annette W.
Shannon is my massage buddy! She's very intuitive & super talented????
Rebecca J.
I used to love this place and would visit all the time with my husband. I don't think i'm going to ever return though, and I wouldn't recommend this place to my friends. When I go to a spa for a calming massage, I do NOT expect to walk into a waiting area that smells like Marijuana and has a front desk woman who looks 50 but smells and acts like a teenage burnout. I believe her name was Katherine, and she not only absolutely REEKED of Marijuana, but by the way she talking and acting I could tell she was higher than a kite. Not a great way to start the spa experience, in my opinion. I mean, what kind of respectable SPA establishment employs adults stuck in their teenage druggie years? I've tried ignoring this because most of the massage and facial therapists are amazing, but the incredibly rude blonde girl at the front and the old junky are just too much. I want to come to a place that is relaxing and serene, and hand and stone at Scottsdale rd and lone mountain is just not it.
Michelle D.
Always a great experience!
Leah C.
I love visiting Hand and Stone in North Scottsdale! I always book Nicole for my massages. She really knows what shes doing and cares about her clients. I like deep tissue and Nicole can really get in there and break up those knots. I always leave feeling so much better! Highly recommend this location!
Angela M.
Went in for a facial. It was great! The staff was very friendly and helpful to answer any questions. I signed up for their monthly plan, it seems like a great deal to help pamper myself each month. Only warning is the skin care line they sell is cheaper at Ulta. Even with the 10% with membership.
Christopher B.
Great local spa! There are a few massage therapists here that are incredible. I’ve only had my shoulder issue fixed here. Staff is nice and my girlfriend really loves her monthly facials with Nikki.
ellen f.
First time with hot stones... Tomas do a wonderful job loosening up those tight muscles...highly recommend
blueeagle8066
I've had several bad experiences at this location but have put off writing a review mostly because one of the therapists is really good and this franchise is conveniently located near my home. However, that changed today when I showed up for my appointment at 1:00 p.m. and was told I didn't have one. Whichever girl worked the desk yesterday (Feb 28th) failed to enter it into the system. In addition to this, the attitude at the front desk is as usual - nonchalant and impersonal. They act as if they could care less like; "oh well' and then just ignore you (waiting for you to just go away). There was no apology and no offering of anything. The only feedback I got from the little blonde behind the desk was the suggestion that I probably called the wrong location, which was an insult to me as I'm a long time regular here (they obviously just trying to cover their mistake). This same girl also has given me attitude in the past (which has made it hard to keep returning). I also had another incident at this location - when I was booked with a therapist who they knew was seriously sick with the flu. She coughed all over me, 'dripped' on me (even on my face) and had to leave the room to blow her nose every 10-15 minutes (how could they have not noticed). It was truly the most disgusting massage experience I've ever had. When I told the front desk afterward, it was the same attitude ('ooooh, sorry....have a nice day'). Again, no authentic apology...nothing (they just ignore and want you to leave). The only reason I didn't make a big deal out of it then was because it was that therapists first day at work and I felt sorry for her, but there's still no excuse for that to have happened. So, needless to say I am done with Hand & Stone (today was the last straw). What a shame too because it's so conveniently located for me and does have one really good therapist (but a customer can only take so much).
Heather Z.
Massage was good but not a full body like it was supposed to be. My girlfriend and I booked 2 90 minute massages and they only had us down for 60. And we didn't get in until a little later because the receptionist was on the phone with a client which is not her fault. But we got there before another client that was there and he was helped before us. So those two things were a bummer but massage was good.
Michael S.
Love this location for couples massage and facials
Amanda J.
Eric is amazing! He fixes stuff that I didn't even know was broken and after a massage with him, I feel like a whole new person!
C. K.
Everything you want in a spa facility. Soothing Indian flute music, seductive and relaxing smells throughout the facility, warm and friendly staff. Great massages-hot stone is the best-request Tabitha, @Lone Mtn. Rd. And North Scottsdale Rd. Great facials as several other beauty treatments. The point is you walk in wanting to be pampered and leave refreshed.
Mike B.
Had a very nice couples massage here.
Maria L.
I enjoy this place Wendy is awsome!
Veronica S.
Yay! I never thought my experience with the stones would that be great! Hihi Stone Massage helps me to achieve total relaxation. Great Service anyway! Will definitely go back here.
Veda S.
Great service and great massage from Ben! Will definitely go back.
Carissa E.
Way better than Massage Envy!! :D
Roberto V.
Worse and not experienced staff to handle customers. I called them last week to make an appointment for a Couple's Massage that was part of my 22nd wedding anniversary on 7/21 at 3PM. When we arrived and informed the receptionist we had an appointment, she gave us a form to fill out and we were called to the massage room. Once we ready for our massage on the beds, she came to tell us if we could come later at 4PM because another couple was booked and they were really angry. On top of it she tried to speak in Spanish, but the initial conversion with her and the maseurs had been in English. Now, what what she thinking? that we were going to be happy after we had to put on our clothes and walk away? Did I care about the other couple being angry? Or was she thinking that because of our race it was easier to send us out? Racism at this place because of our Hispanic's look?
Brettina M.
This is the first time i try the stone massage, it was really cool. You will feel the aroma treatment of this hot stone. Therapy is an increasingly popular form of bodywork that enhances the relaxation.
Erin J.
I always really enjoy coming here, the atmosphere is very quiet and they are always very nice, the messages are amazing and i have had facials their too. I am a member and will continue to be!