Reviews
Timmy C.
Taking money every month but has been closed and not been able to receive services
Tiffany R.
DOORS LOCKED!!! NO ONE AROUND. Arrived for my appointment today which was scheduled a couple weeks ago. Doors were locked and after doing some research it appears like they are closed for business but neglect to let people who have appointments scheduled know this.
Timmy C.
Taking money every month but has been closed and not been able to receive services
Tiffany R.
DOORS LOCKED!!! NO ONE AROUND. Arrived for my appointment today which was scheduled a couple weeks ago. Doors were locked and after doing some research it appears like they are closed for business but neglect to let people who have appointments scheduled know this.
Dress R.
I signed up for their monthly fee club where you get a $65 service once a month and a discount on their products. Due to their esthetician’s limited schedule, it was hard to connect and get appointments that worked for me. But I stuck with them because she was good. I also, many times wanted to purchase products and they were often “out of it right now”!! ????Eventually I got behind as far as I had paid for more visits than I was able to catch up with. I called and explained to the receptionist and she offered to “freeze” my account. Well, two months in a row I kept getting charged. I called REPEATEDLY and left messages to please have someone call me regarding the issue and to please actually put a freeze on my account and to please reimburse me for the charges that I had not authorized. To this day nobody has called me back and the esthetician that I once used no longer even works there. I DO NOT RECOMMEND THIS “spa”!
Vicki W.
Apparently Willow massage has closed. They don't return phone calls, the door is locked. We were talked into joining their "club". They bill u every month in advance at a "reduced "rate. We are owed about $600.
Steve S.
Didn't get a chance to go but they were very nice on the phone
Razvan S.
Place seems to be going out of business. Visited bi-weekly for a few years, enjoyed the spa. Last 2 months service degraded incredibly quickly. Now they just ignore you, but still charge the monthly fee.
Razvan S.
Place seems to be going out of business. Visited bi-weekly for a few years, enjoyed the spa. Last 2 months service degraded incredibly quickly. Now they just ignore you, but still charge the monthly fee.
Shawni M.
They used to be okay but whenever I would find a therapist I liked, they would leave and the last appointment I scheduled they emailed me to let me know they needed to reschedule it but never called me back or replied to my email. I’ve tried several times to get a hold of someone to cancel my membership and they won’t call me back. That was weeks ago. Terrible customer service.
Jess M.
I booked an appointment online as a new customer, on a Thursday, for a Friday afternoon. I’d thought, “How lucky!” I was particularly achy, following my hysterectomy recovery (about 7 weeks prior) & was looking forward to treating myself to a relaxing, mood-boosting session. I showed up, showered and ready, only to find that the massage therapist no longer worked there. The receptionist was apologetic and promised that a manager would call me on Monday to compensate me for my time. No one called. I was disheartened and haven’t yet looked for a different massage place. I’d even called THEM and left a voicemail but still, no one called me. Needless to say, I will not be getting a massage here.
Divinity M.
Do not book here. We scheduled our massage well in advance. Showed up thirty minutes early to our noon appointment on a Saturday and the door was locked and lights off. I tried calling twice (about 30 mins apart) and no one picked up. I understand the entire world is under staffed, but they should have called and rescheduled or cancelled our appointment rather than allowing people to waste their time driving to the location. We waited until 12:15 and saw two other customers try to go in and all of them looked about as mad as I was when they walked away. Severely dissatisfied and disappointed. We shaped our entire weekend around this couple's massage and just had it wasted. If I had seen the other reviews sooner I would NEVER have booked a massage with Willow.
Marlene A.
Worst customer service. Can never get an appointment. Three times that they have cancelled the same day. Now standing in front of their storefront for my appointment and the doors are locked. But they have no problem running my credit card each month. It’s been 4 months since my last massage because of their lack of professionalism.
Emma L.
I received a massage once year in 2021 by ambrosia and it helped me so much! I went here yesterday and received a massage from another person. I don’t remember her name. But it was the the worst massage I have ever received. I explained to the her that my tension was mostly in my back. She barely applied pressure to the knots and tensions in back. I asked her to apply more pressure to my back and she repeated “harder is not better, and that’s not how I work”. She was incredibly rude and condescending. Will not be returning to this spa
Mari W.
I was a monthly member of Willow for almost 5 years. It's under new ownership and has gone completely down hill. Every massage service I scheduled from January on had to be rescheduled multiple times due to employees leaving the business (never a good sign). The wonderful front desk staff also left. My final straw was when the new manager was unable to access my account, even though I had a prepaid service and credit. She asked to charge my card, which I refused, and then said she'd return my call the next day (as she didn't understand the system). She also took a personal call while I was waiting for her to find my account and proceeded to tell me her personal health information (very odd for the first time meeting someone in a business setting). Then she wrote down a note about my account and asked me how to spell the word "credit". I never received a phone call and cancelled my membership.
Zee D.
Clean, professional, and courteous. The gentlemen went extremely hard on me at first but you just need to speak up.
Emily P.
They were okay
Fiona R.
I am not someone who generally goes to spa so I am sure there are fancier places but this was a very comfortable small spa with all of the amenities that we were looking for and with a very nice non-intimidating staff. While it was cozy it was very comfortable place to relax and let others take care of our bodies. My daughter got the Tien facial and the owner of the place did it herself and she was thrilled with the results. I had a good long massage. They have a program that you can join for reduced rates in the future. Overall a very welcoming comfortable thorough experience
Rick
Tonight wss my first visit to this spa and I felt so relaxed and great when leaving. Definitely will go back and definitely recommend.
Stretch V.
Great service. Great staff. But make sure you read the fine print if you want to sign up for a membership. It’s more customer-obligatory than a car loan. Very discouraging. But for fee-for-service, it a great place.
Cynthia G.
Great relaxing Atomsphere and treatments!
A Google U.
Where do I even begin, Ambrosia gave me the best massage I have had in years, I felt like jelly after leaving that table, But the highlight for me was the facial. Sydney just made my face feel like a baby. She took off 10 years off my face with an amazing facial. I have never seen my face look this amazing because I have acne which makes me very self conscious. I will definitely come back again. The entire stafd was very welcoming professional. Thank you!
Joanne C.
Always a great experience
Liese S.
Always friendly staff! Office always clean! Michelle is amazing!
Cynthia R.
I had a prenatal massage here with Hannah and it was beyond amazing. The use of hot towels took the massage to another level of comfort and relaxation. I can’t wait for my next one :)
Melvin B.
Hannah was awesome! Great deep tissue massage. I regretted doing the 60 minute instead of the 90 minute. Highly recommend!
Frmgrl !
Overall I give the place a 4 star, I had to wait a little longer in between my massage and facial which I felt I lost a little time for me there. My first item was a massage with rocks, I would have preferred a tad more massaging but I can say I tried the rock massage and just not my thing. I would HIGHLY recommend requesting Nick if you are wanting a facial, I don’t have a comparison since this was my first. WA doesn’t have many to choose from where I live with that being said, he had a sooorbing voice, very friendly, knew his stuff, wakes you through each item and what it was used for them when it came to then shoulder and neck massage it became quiet and so serene just magical and relaxing. I was only going to give a 4, they can give Nick a bonus for my change of heart Thanks to Nick I will continue maintenance niece a month on my facial.
Samantha B.
Mao was absolutely wonderful. She asked me what kind of facial I would like and made sure that my skin was doing well with the face mask products while explaining what she was using. Ambrosia was truly amazing as she worked on the areas I needed loosened up while using the right pressure for my massage.
Chandler R.
I recently had my very first massage at Willow and my expectations were surpassed! The staff was welcoming, professional, and knowledgeable. I thought a 90 minute session would feel like a long time but it was such a pleasant experience, it flew by!
Judy M.
Great massage!
Danielle S.
Very nice ambiance minus the tiny lobby. Gorgeous layout for relaxation room and massage rooms. We were able to get in same day for party of 3 which is extremely rare. Friendly staff. Nice facials
Britnie J.
Stephanie is awesome! Highly recommend!!
Jaimie C.
These girls are amazing. Loved the service provided.
Elizabeth I.
What a great way to end my week! I went on a Friday afternoon. The relaxing lighting, music and Sam's gentle facial took away my stress of the week.
Vinh Ngô T.
(Translated by Google) This place has just opened, the impression is that the space is so beautiful, spacious and luxurious. I think the spa is a professional investment, so I want to try it. At the reception, the reception was very welcoming. Price from 300k. There are services that are light and relaxing. Weekends or holidays come here to relax, the place is worth saving. See more (Original) Bên này m?i khai tr??ng, ?n t??ng là không gian quá ??p, r?ng và sang tr?ng. Mình ngh? spa m?i ??u t? chuyên nghiep nên mu?n ghé th?. Vào l? tân ti?p ?ón r?t ni?m n?. Giá t? 300k. Có các d?ch v? ???c ?n nh?, th? giãn. Cu?i tu?n or ngày l? ghé ?ây th? giãn, ??a ?i?m ?áng l?u l?i.Xem thêm
Tiffanie P.
Sam and Hanna were amazing. Sam did our facials. Being my first time, she walked me through the process every step of the way, provided me with tips to help maintain healthier skin, as well as gave me a few samples to get me started. Hanna did my deep tissue massage. She was wonderful and o man does she find those knots and work them out. All the staff from the moment we walked in until we left were great. Unfortunately I do not live close, but i 100% plan to return on my next trip!
Michelle N.
I had been here a few times before and everything was great and that's the ONLY reason why I'm giving two stars. I was sent a promotion through my email to book an appointment before January 1st for select services at the introductory price of $55. I selected the 120 minute massage for $55 and booked it for a Saturady. I showed up for my appointment and was told they didn't have me scheduled and sometimes appointments booked online are denied by the appointment coordinator. I told Kaitlyn that I had booked on promotion and wanted to make sure i could recieved the same service for the same price. She told me that they don't offer the 120 minute massage for that price that it was a mistake on the company's behalf that sets up their promotions. She also said that she couldn't honor the promotion without proof of the previous scheduled appointment. I found a screenshot of the appointment with the promotional rate and she continued to tell me all the reasons why it was wrong and evryone else's fault. She then got on the phone to see what had happened and the coordinator told her it was wrong and that they would'nt be able to honor the promotion because the company always makes mistakes and they dont offer that service for that price ever. The coordinator also couldn't locate my appointment online anywhere so it had to be my mistake. So basically, every excuse was given to me without any resolve. They offered the 120 minute massage for $55 per hour at $110 which was a higher price then going promotion of $105 at the moment. She told me they could do a 60 minute massage for $55 with the elevation card adding hot stone and got me rescheduled same day. I came back a few hours later for the 60 minute because she refused to honor the original promotion offered to me. While I was receiving my massage I asked if they had me down for the hot stones and the massage therapist told me I wasn't. When I was checking out with the new receptionist she told me she heard what happened to my appointment earlier so I know there had been communication about the issue. I informed her that I had not received the hot stones during my massage. She apologized and offered me a 60 minute massage for $55 with the elevation card for next time. I kindly refused and let her know I will not be returning. I was very disappointed and frustrated with the customer service I recieved. In my line of work, if a promotion is offered, either by mistake or not, we honor it. This company had no problem making me feel like this mistake was my fault and really didn't want to lose out on any money and were hell bent on making sure they didn't. Terrible service, terrible business sense, terrible ethics. I will not be returning.
Amanda P.
My first time at Willow Massage + Spa was incredible! They were able to get me in the next day and upon arrival, Monique, the woman at the front desk was so friendly and helpful! She helped me pick out what enhancement I wanted with my massage. Embree did my massage and it was absolutely fantastic! A lot of places tend to cut a few minutes short, but Embree definitely maximized the amount of time spent on the massage. I’ll definitely be back!
Cesar D.
The staff at Willow Massage + Spa are AWESOME!!! The Director went above and beyond to make sure my sisters, who were visiting from Oklahoma, had a great experience. The normal aesthetician called out sick and Nancy came in on her day off to make sure my sister could get her facial. My sister, who normally doesn't like people touching her, said "I will definitely be back to get another facial when I come back to AZ". My other sister said she was mad at me "because you spoiled me with that massage and I am going to have to wait until I come back to get another one". Thank you to the Willow staff for making my sister experience a GREAT one!!
Jessica J.
I had a great first experience today and will definitely be back! I've had a lot of massages at different places and was super impressed with Willow. Monique was the sweetest on the phone scheduling my appointment and in person (she was made for that job!) Delaney gave a great massage, the firm pressure and trigger point work that I needed. I appreciated that I couldn't hear anything going on outside of my room, which happens at a lot of different places I've been and can be distracting. I also liked the hydraulic beds. It shows that the owners care about the ergonomics and wellbeing of their employees. When I decided to join the wellness club, I got a ton of additional perks that I wasn't even anticipating. So grateful I found a place so near my home for my monthly massages!
Cr M.
Fantastic service from a wonderful team!! In fifteen years of massages, I have discovered the best!! Thank you.
Hunter J.
Best place I've ever received a massage from. Deep tissue is the way to go!
Susan H.
Best massage I have had in many years!
Samantha W.
Delaney was my therapist and she is amazing! Front desk staff were very nice and helpful as well. Definitely will come back. If you’re looking for a new massage therapist I really recommend going here. One of the best full body massages I’ve ever had!
Paul W.
Love those hot stones
June L.
Dianna is THE BEST massage therapist I have ever had! Ask for her if you'd like an amazing scalp massage, firm pressure, and/or sports stretching- she truly is a professional! Everyone down to the front desk is so friendly and nice! The facility is clean, and has great drinking water, as well as fabulous restroom amenities. They offer a complimentary aromatherapy oil and even include a premium add-on treatment for your birthday! The membership program is exceptionally reasonable, they will even split up hourly credits for you if you'd like 90 minutes, also you have the option to retain and build up credits from previous months of unused time towards 120 minute sessions (highly recommend). I only wish this place was closer to where I live. Thank you Willow Massage for pampering me!!!
Christy B.
Great service! I bought my husband a GC for a massage for ????day here & was very happy with the customer service. He booked the time he wanted easily & was super relaxed & happy with the treatment he got. Would definitely go back again!
Susan M.
The massage therapist has "gifted" hands,just the right amount of pressure used..my tight muscles relaxed and my pain eased tremendously. VERY NICE Atmosphere.Pleasant staff..
Jake B.
Bought a Groupon and tried to get in there for three months straight and they never had availability for me it was a couples massage and they were never able to facilitate it not sure how the service is otherwise but they weren’t very accommodating once my Groupon finally expired I gave up trying to get in
Leanna K.
Got a groupon for a couples massage definitely worth it and more. I will be back for another massage. The staff was great very easy and smooth process. If you looking for a one time massage or a long term place I would check them out.
Queen Najwa J.
I purchased a couple's massage from Groupon after reading great reviews. It was AMAZING???????? When you walk in you the aroma is so soothing that it really sets the anticipation to receive a message. We filled our paperwork out and waited about 5 minutes to go into our room. I had Fransisco (Chico) & my husband had Kim who greeted us with welcoming smiles and kindness. They asked a few questions like what we wanted , what areas did we need worked on and how much pressure we would like. Chico really hit some spots , I could feel him working in some areas that needed that extra tension relief. My husband said that Kim did a good job as well. After the massage , we got back dressed and they met us outside the room with a cup a water and we walked out the joint feeling like brand new backs lol I would highly recommend them. I plan to go back and get a facial and another massage soon.
Jesse K.
Went in for a deep tissue and was feeling a little nervous because of a recent burpee challenge and running ive been doing. Oh man.. what a awesome experience with Kim. She listened and played attention. I found my local spot and will be a regular! Much Aloha...
Pam R.
Everyone is always very nice and the massage therapist's are great.
Tammy D.
Great massage with Stephanie. Recommend. I've been going there for 3 years now and never dissatisfied.
Laura W.
Willow is fantastic! They are so warm and welcoming, and the therapists are wonderful. They care so much. I just had a 1.5 hour massage with Sarah and it was amazing--my highest recommendations!
William C.
Very relaxing and they make you feel at home.
Wanda J.
Very professional love it I go every month. Highly recommend...
Mary C.
Francisco is amazing. I would highly recommend Willow Massage !!
KASMAINE H.
I’m in love! Willow Massage and Spa is amazing and everyone there are so nice and helpful. We drove all the way from Casa Grande to get massages by recommendation through Audra who is employed at Willow Massage and Spa, she was very right to her word of how much I would like it. That in itself should tell you how amazing my massage was and will be planning to make another appointment!
Leann H.
I have been here twice with both being amazing experiences. I have to say I will continue to come here as long as I live in the valley.
Natalie Q.
I came here the first time with a groupon and got addicted to Francisco. Im a ultrasound tech and always experiencing neck pain. Now that i have my membership rico has been taking great care of me every month and i feel a lot better.
Angel D.
Regina 5 Stars Sam 5 Stars Awesome experience!
Bill
I have been going to Willow Massage and Spa almost 2 years. The complete staff here is always amazing. They always know who I am by name. This is so uncommon now days in so many businesses. They ALL do make you feel special. I just finished another monthly maintenance massage with Stephanie, she is awesome, such a professional therapist and always listens to what I say up front and really hears my body while in session. What more could ask for. So relaxing, thank YOU!!!
Michelle M.
I've been going here for years. The service here is amazing!
Jeremiah J.
Had a great couples massage, all the staff were friendly, massage therapists asked all the right questions and gave excellent massages!
Peggy R.
I visit Willow Massage and Spa about twice a month for a 90 minute massage with Chico. I have back issues, and this allows me to function with a lot less pain. Everyone on staff treats me with kindness and Chico is 100% professional and caring. I have seen Sam a couple of times and she is also awesome. The atmosphere is peaceful and healing. I highly recommend Willow!
Sarah H.
Great place to relax! Wonderful customer service!!
Charity P.
I had an amazing experience at Willow. Neila and Nancy were wonderful. I had my first great impression of this team when scheduling. Their staff was sweet and compassionate. I broke my back and had gotten a gift from their amazing Groupon offer and I was so worried it was going to expire! So I got everything scheduled and 2 days before had to call and reschedule?(which we all know can be a hassle! I know how hard it is for me at my office) because me surgery didn’t go as expected. They got me taken care of without complaint. When I went in I told them the specifics of my injury and I had an amazing massage and facial without issue. I left with a smile on my face and plan to go back! The massage was perfect and felt amazing and the facial even more so!!
Bruce W.
Nice staff and really relaxing place
Diane H.
Absolutely love this place. The staff is awesome - from the front desk, massage therapists and Nancy, the spa Director who also gives a fantastic facial. My massage therapist Stephanie is a magician.
D P.
They offer a service but never answer the phone call and then when you finally get through they say they are booking out a month. Terrible!
Bernard F.
Attentive staff + caring owner + seasoned masseuses = awesomeness
Deb R.
I have been enjoying massages with Sam at this location for over 2 years now, initially through a Groupon experience. It's not completely convenient to where I live, however, the price was right and my initial massage with Sam was fantastic! We bonded quickly and I've been coming back ever since. I must say that she is difficult to get in with for the time slot that I require for my busy schedule,. I have grown to LOVE her and her sweet, funny, yet professional disposition, and her massages are unsurpassed. I look forward to see what great things Willow might have in store for her future. She's definitely a keeper!
Leslie Fowler M.
One of the best massages & facials I've ever had & the Groupon price was perfect! They use YL oils to diffuse during your massage if you like - I chose peppermint since strong essential oils are too much for me but the peppermint was light and refreshing. Their sheets were super soft; I loved the hot stones and the hot towels were a very nice touch; I loved the cupcake birthday box; the staff was extremely friendly & did a fantastic job; best of all, I left feeling extremely relaxed! I didn't have any complaints but I do have a suggestion to add to all of the other enhanced nice touches: lotion warmers. I think warmed lotion during the massage would compliment the massage table warmers nicely. Thanks for the fantastic experience - I'll definitely be back!
David R.
Awesome experience! Comforting, relaxing, and relieving!
The Q.
Got a massage with my maid of honor the day before my wedding.... they knew this! Yet, the entire massage was NOT relaxing or relieving. It was nothing but STINGING pain. The whole time. I should have to tense up or clench my fists at a massage session. I’m incredibly upset over it. My lower back is insanely tender and in pain. My neck is still tense on the right side. Nothing was improved or relieved. I will never ever ever ever return here.
Eboni A.
The couples massage was AMAZING! We definitely recommend Dianna and Stephanie R. for a relaxing, yet rejuvenating experience.
myron s.
I got a massage by Gina. It was absolutely fantastic. Just enough pressure and she made sure it was enough and not too much. My wife got a facial by Sandy. She absolutely loved it. The attention to detail by their staff is great . From the front desk to the therapist and asthetician . Great service in a relaxing atmosphere. Rooms are clean and we'll maintained. Will be back.
Jillian O.
Walking into Willow you are instantly relaxed. The front staff is so kind and genuine. I had a facial and eye brow wax done and both were perfection. My facial was wonderful!!! I was so relaxed the entire time and my aesthetician made me feel very comfortable. I LOVE that the products they use are from local shops. Everything she used smelled wonderful. There was absolutely no pressure to buy their products or to book again but I can assure you I will be back again and will definitely recommend to everyone I know. Thank you for the wonderful experience :)
Scott
Willow spa did amazing work for my wife. She had some back pain and they were really able to help her.
Jake A.
Taressa was incredible! Probably the best Certified Hypnotherapist I've ever been to. She came highly referred from her old location and, after one visit, I'm already seeing dramatic results! Highly, highly recommend! I also hear this place has one of the best massage therapists in the valley.
Lorenzo J.
The staff was professional And personable....met all my concerns for my first massage made it so comfortable and I will be returning again great place !!!!
Holly P.
Thank you Tracey and crew for a great experience at Willow. I am really pleased with my massage. I love the facial I received, and won't hesitate to come back soon with my husband.
Bobbi T.
Great personal service!
Richard W.
Tracey, Jessica & Vicky are an amazing team. If you want to relax and get presidential treatment at a reasonable cost then contact them.
Michelle
I have only had two massages in my life, the second one being today at Willow Massage. My first experience, which was at a different facility, was horrible. In fact, I was in so much pain afterward, I wasn't sure I wanted to try getting a massage again. I'm so glad I did because my experience with Jamie was fabulous! She asked me several questions before we got started and tailored my massage based on my responses. I would highly recommend Willow Massage...I can't wait to go back!
Matt D.
Had my first massage at Willow, actually couples massage with my wife. Was very relaxing and I felt great all day.