Reviews
LadyDay M.
Professional, courteous, and friendly staff. Chantel was my masseuse. She paid particular attention to the knots in my shoulders and neck. She was great. I had the chicken wings and rice for lunch. Had enough to take home. Facilities were very clean. My only complaint was that the lounge seating in the wet room is too low for people of a certain age and that they didn't have a robe to fit me, so I brought my own. I can live with both of these issues and I will return.
Sophie G.
Very good service, the massage was excellent and I just felt so relaxed the entire day. The drinks and food were so good so that was an added plus. I definitely will be there again.
LadyDay M.
Professional, courteous, and friendly staff. Chantel was my masseuse. She paid particular attention to the knots in my shoulders and neck. She was great. I had the chicken wings and rice for lunch. Had enough to take home. Facilities were very clean. My only complaint was that the lounge seating in the wet room is too low for people of a certain age and that they didn't have a robe to fit me, so I brought my own. I can live with both of these issues and I will return.
Sophie G.
Very good service, the massage was excellent and I just felt so relaxed the entire day. The drinks and food were so good so that was an added plus. I definitely will be there again.
paulina s.
Not worth the price I booked this place for Valentine’s Day with my hubby thought it would be relaxing and nice I asked for 2 female therapists and got 1 female 1 male in the room I heard kids so not relaxing I was told I would get champagne and chocolate and when I questioned it they just gave me champagne the wet room just smelled like a lot of chlorine which I understand you have to put it in the water but it was too much my husband ended up having a major headache and for some reason stomachache when we were leaving I was asked how I want to tip my service I’m sorry what? If the service was great I would have tipped up front but don’t ask customers to tip for service tips are an option always have been so not only the service is crazy expensive but you want us to tip and I would understand if the service was outstanding not when the service isn’t that good we were simply disappointed
Lillian A.
Loved our time at Body by Brooklyn. Our chocolate massages were amazing! There were some hiccups with the timing of things, but they more than made up for it with stellar service! The VIP suite was the cherry on top! Can't wait to come back when I'm in town again.
Kierra A.
Body by Brooklyn hosted a fabulous event for myself and 10 of my guest for my best friend’s birthday. The event coordinator Shawn was so awesome, he made sure everything was prepared before we arrived. Our host for the day Marie was so kind and made our experience wonderful. I give it a five star because the services was great, the food was good, and it was just an amazing and relaxing environment.
Olga C.
I didn't really enjoyed a massage! Was supposed to be a relaxing experience, but i couldn't even relax, it was hurting! Had way better experience in different places for sweedish masage. Also hot stones were nothing special, came in way too hot and maseus was using a lotion instead of body oil, weirdly touching/approaching wrong parts of body like armpit or knee. We had a couples masage, but it was almost in separate rooms, totally loosing the whole purpose of it, and one of the maseus was chewimg gum too, which is so unprofessional! The place overall was alright, jacuzzi wasn't hot enough and too splashy. And steam room was too burning hot, couldn't even stay for 5min!
Melida Q.
Celebrated an afternoon with my daughter for her birthday and we LOVED IT! The atmosphere, the service (especially the massages, Nadine and Latavia were excellent), the food, our host Gio (professional, attentive and most pleasant), and of course a shout out to Shawn who helped booked our day! Thank you Body by Brooklyn! We'll see you again soon!
Dolly C.
Pros:The services were excellent! The staff was A1, 10 out of 10! The cocktails were tasty. Cons: It was dark af in there. The jacuzzi was small. That thai food was mid. I'd go back. Great time had.
Anthony S.
I’ve been here a few times middle of the week (day pass); really nice spot never overcrowded. I do about 3-4 cycles of the jacuzzi, steam room, and both saunas in ~90 mins. There’s also a cold plunge if you’re into that (I’m not ????).
Zack
The host staff, particularly Tonino, were incredibly warm and welcoming; the therapists were skilled, professional, and comforting; and the facilities were clean, inviting, and comfortable. Overall, Body By Brooklyn more than delivers on its promises of relaxation, rejuvenation, and service.
Tanisha B.
My daughter and I had the best experience the ambiance is beautiful the food and drinks were very good. The massages were so relaxing we felt all the tension leave our body. Carolyn you did that I feel amazing ????. I would recommend this place it's so worth the experience. We will return again very soon. Toneeo I hope I'm saying it right was so nice and attentive great bartender. Thank You so much.
Lisa W.
The customer service is spot on. The massage are so worth the trip.
Diane H.
The hospitality of the staff is excellent. Justin is a gift he keeps you updated should any issue arise.
Ling L.
THIS PLACE IS FILTY AND IS IN NEED OF A MAJOR RENOVATION. THIS PLACE IS WORSE THAN ANY 3RD WORLD COUNTRY I'VE EVER VISITED The massage rooms is more of a haunted room, the locker room is more like high school boys football locker room. A complete swamp. The VIP suit is very dirty and very outdated, the tub is dirty , nothing romantic about the room. Definitely more like a Halloween haunted room. They have sheetrock corner bead exposed without sheetrock covering it. This entire place is a mess. The massage was very good. Everything else is a nightmare. Customer service is the worse I've seen in a spa. For a price tag of almost $700 I would feel much better donating to charity than the experience I had at this place. DO NOT GO HERE. MANAGEMENT YOU HAVE ALOT OF WORK TO DO. THIS IS NOT A CHEAP PLACE. RENOVATE THE PLACE TO MATCH THE PRICE CHART.
City R.
This was my first experience at this spa and it was horrible! The place is dirty and appears run down. The cleaner was barely cleaning, while pushing a shopping cart as a supply cart. That same night, I noticed a fungal rash on my abdomen, which was not there before visiting this spa. I am a medical professional and know a fungal rash when I see one. This experience was absolutely horrible and disgusting. I would not recommend anyone to this place. To make matters worse the lady that checked me out was rolling her eyes at a customer because she asked to review her receipt, uncalled for. She later made it appear as if I had to tip. I came in for a service and it was provided, tipping is an option not a requirement. For the cost of this place compared to the atmosphere and service…you can definitely get better somewhere else. Never again!!!
Styled By A.
Had a wild time at a friend's spa party, but the manager's lack of care and empathy left me disappointed. Lost my wallet and the manager didn't help, just wanted to charge my missing card. Second time at this spa and definitely my last. Look elsewhere for a spa that values customers and their well-being.
Monique C.
On August 20, Body by Brooklyn hosted a spa party for me. My party was organized with Chris, the event planner. When answering all of my concerns, she was exceedingly knowledgeable ,attentive, helpful, and patient. I was greeted with a smile and a warm welcome as my guest and I entered the establishment. Along with the establishment being clean, the atmosphere was lovely and serene. Excellent food, mocktails, and cocktails were served . The personnel was courteous to both me and my guest. I can't wait to return; it was an incredible experience.
Nicole J.
The ambiance is what draws me. Then the different amenities that one can enjoy while there. My massage therapist is amazing, hands of gold. Thanks Elvin
Zoe' R.
Wow this was an experience! 10/10, would recommend! This was the most relaxing evening I’ve had in the longest while. I got the couples massage while there, and opted for the deep tissue massage. And I was confused why my masseuse, Elvin told me to sit up slowly when he was done. But after doing so I understood why, my body felt like jello. My partner and I left our massages completely satisfied. The wet spa area was very private and intimate and just what was needed after our massage to recoup and finish off our spa day. Will be back very soon for more.
Jason A.
This place is worth the visit. Friendly staff with experienced massage therapists. Cleanliness is top tier. Went on a Saturday, and the time of the day was perfect. They schedule each client carefully to avoid overcrowding. You’ll love the lounge. Comfortable chairs with dim lighting and a quiet atmosphere. Perfect place to bring a partner for a date night or even an anniversary. Definitely 5 stars.
Nancy Y.
Very relaxing in the food and drinks is good ????????.
Richard F.
My wife and daughter went there for a bachelorette party. About an hour into it I got a call from one of the guests saying that the spa attendant had gouged my wife’s face! Even though she wasn’t getting a facial. You would think that management would try to make it right, but that was not the case. According to the guests, they were rude and dismissive. So I would cation anyone from having an event there.
Darrell J.
Just left Body by Brooklyn. i just had a full body experience using the facilities Sauna, Steam Room , Jacuzzi, and cold pool. I love this place and the staff is nice and extremely professional. Chris the manager keeps the spa running smooth and she is dedicated. When she makes her rounds sometimes i ask her to bring a drink to the lounge area and in 3 or 4 minutes i have a cold beer or a cocktail while relaxing listening to smooth music or reading a book. If u are looking for a relaxing day, I highly recommend Body By Brooklyn. Get relaxed, with a nice drink and food. They also do great massages too. PS. The locker room area is clean and has all the good stuff (soap, mouthwash, razor blazes) to end the experience.
A. Kristel M.
I love the place! Just visited spa recently and my masseuse was Latavia, she is great and fixes my back problem. Staff was very friendly and they are were very helpful. I’d go back again.
Tuly J.
Can't explain with words!!!!
Hertz J.
The towels have a bad smell
Her J.
Not clean
Isaac
The place has an eary smell, a lot of the showers weren't clean I ordered a passion drink from the menu and they didn't have it.. this was the worst sauna I've been too in a while would not recomend..
Jacob S.
The place is not smelling good, a lot of showers wasn’t clean, I ordered a passion drink and they didn’t have, but I most say it was quiet though
Mier H.
They are racist
Patrina S.
Amazing is an understatement! This place is top tier! The food, the drinks, the ambiance is everything. Excellence is definitely a standard! Chris and Justin were phenomenal! The massages were tension targeted! Definitely done by certified therapist!
Sam A.
Title: A Disappointing Spa Experience ? My recent visit to body by Brooklyn left much to be desired, and I am compelled to share my disappointing experience. From start to finish, it was evident that this spa fell far short of my expectations. Upon entering body by Brooklyn, the ambiance was far from inviting. The decor appeared outdated and worn, instantly diminishing any hopes I had for a relaxing escape. The receptionist seemed disinterested and barely acknowledged my presence, setting the tone for what was to come. The treatments themselves were lackluster at best. The massage I received felt rushed and lacked any sense of technique or skill. I left feeling more tense and uncomfortable than when I arrived. The facial I had scheduled was equally disappointing – it was as if the therapist was going through the motions without any genuine concern for my skincare needs. Hygiene and cleanliness were also concerning during my visit. The linens in the treatment room appeared stained and well-worn, making me question their level of cleanliness. The overall lack of attention to detail was unsettling. What truly put the final nail in the coffin was the unprofessionalism exhibited by some of the staff members. I overheard a heated argument between two employees, which not only created an uncomfortable atmosphere but also showcased a lack of professionalism that was truly disappointing. My experience at body by Brooklyn was far from the rejuvenating escape I had hoped for. I cannot in good conscience recommend this spa to anyone seeking a quality wellness experience. Save yourself the disappointment and explore other options that prioritize customer satisfaction and well-being. [
Peter L.
I recently visited this spa, and unfortunately, my experience left much to be desired. The overall cleanliness was subpar, and the facilities appeared to be in need of better maintenance. The lack of attention to detail was quite evident, and the ambiance was far from relaxing. The treatments offered were mediocre at best, failing to deliver the rejuvenating experience I had hoped for. I left feeling disappointed and underwhelmed, with a sense that my time and money could have been better spent elsewhere.
Fanni G.
I felt really uncomfortable because the wet area is tiny and not separated by gender. They have two tiny tubs that fit less than 4 people at a time. I also think the prices are very expensive compared to other spas that offer much more and have a more elevated feel. Some of their practices are just unnecessary- such as holding our IDs hostage to make sure we pay even though we were charged for everything ahead of time. The towels are tiny and the bathrobe gave me a rash on my back- it didn’t feel luxurious. I thankfully have been fortunate enough to have visited bathhouses all over the world, and this by far has been the biggest disappointment. Someone in my party was injured on the premises and could not finish their massage. The manager refused to compensate her for a service not rendered, and it gave me the feeling like this place was struggling financially. I am all about supporting women owned businesses, but I will never return here and will de-influence my network from doing so as well. For this place to improve, I think it should only be open to women, have a total revamp of the locker rooms, invest in luxury towels and bathrobes, and a new staff. In the meantime, we will be taking our business to Bathhouse, Sojo Spa, Aire, and QC.
Ihsani P.
Body by Brooklyn is a very nice place. The relaxing mood is set, there is a full bar and menu. My massage and facial services were amazing. My specialist was experienced and knowledgeable. I'm definitely going back for some self-care!!!
Melissa B.
So i went to Body by Brooklyn for the first time this weekend and all i can say is WOW. Before i get into the actual spa itself, i need to shout out Chris for helping coordinate my group she was a delight from even before we stepped in. To Justin who was our host for the day and then Demi who gave me the best facial ever + Supreme who’s massage got me saying new back who this???? And Tonino the bartender was such a vibe, the drinks were A1! The customer service 100/10 like seriously. The spa itself was clean, screams luxury and i love how i felt like i was in a different world meanwhile I’m right here in Brooklyn. I’m recommending to all my friends and definitely will be making my return back here. I literally have no complaints and i just had to share how great this experience was. BE BACK SOON!
N A E.
Great ambiance, neat, staff friendly and helpful!
Tanali H.
Save yourself the hassle and don’t go here. I booked for the Red Hamman Body Treatment and got a service that was nothing like what was listed on their site. No Moroccan Mint Tea Silt cleanse, chocolate scrub was used instead of what’s listed, no quince mist, no massage. The therapist I had needs more training, it felt like she was barely touching me. There was no continuity of service, body mask application was very sloppy and not relaxing at all. There were periods of time during my treatment when the room was just awkwardly silent and the treatment felt rushed. The unprofessional spa manager downplayed my feedback, not even apologizing or offering a solution and made it seem like I didn’t know what I was talking about. Completely ruined what should have been a relaxing and rejuvenating birthday treat. DON’T GO HERE. IT’S NOT WORTH THE MONEY.
Nelsy B.
Old fashion spa and they have fake publicity in tik tok in the packages, for example: they offer a bottle of champagne and is really a cup????, and many other lies. For those prices you can find modern spa with pretty new space.
Nidal A.
(Translated by Google) good (Original) ???
Rhoda B.
Wonderful experience! Had a Swedish massage and enjoyed time in the dry lounge and restaurant. Truly relaxing and pampering. Nice staff too.
Carolyn-Isema P.
My sister treated me to a Spa Day for my birthday ???? and it was wonderful! I had a Swedish deep tissue massage that everyone should have once in their lifetime!! Steam rooms ,Jacuzzi and Champagne ???? lunch made the experience unforgettable!!
Moricia M.
It was really nice the body scrub was everything
Emani
Super ghetto. Rude unprofessional uninformed staff. Didnt get everything i was promised now paid for. Would not recommend to anyone. Go somewhere else. The massage therapist was singing & talking the whole time. The esthetician dropped something on my face. The receptionist was rude nasty and ignorant. Just an overall waste. Don’t go!
Chanique P.
I go here often. Cara is the best masseuse. I would give it 5 stars, but they changed the food. It's ordered from some restaurants nearby and very limited.
Horashio S.
My wife loved it, will be back!!!
Exantus
The customer service was splendid! The folks at the front desk are welcoming and professional. I'm a big fan of how beautifully decorated their lobby is. Another plus was how super clean their bathrooms, pool areas, and sauna’s are. 100% recommend Body By Brooklyn!
Kay R.
This spa was everything
Jaz T.
I love this spa. I go here when I need to unwind and do not want to travel too far. I do not have any complaints, thus far. I only wish the hot tub was bigger. I have not had the food since they changed the menu to thai food so I can not comment on that but definitely next time I will be trying the food out. The facility was clean, service was good and I was able to relax and I even dozed off on one of the lounge chairs by the hot tub. This was not my first time there and it definitely will not be my last.
Marcelle G.
The first time I went there was the first time I ever went to a spa. The place was clean the host were very nice. The massage was excellent!.. I wanted to go back at least twice a month. A real RELAXING PLACE TO BE TO RELIEVED STRESS!
Suzy B.
Call in to book a same day appointment and the csr Nikki was very rude, intrusive and had no listening skills at all. Spoke to manager, Anna, and she conviene me to still come in. I just hate the fact that you have to always deal with the attitude when it comes to supporting black owned business
Victoria R.
This was a nice place to relax I had a facial . You can make it a whole day they have food an The drinks were hitting, and the vibe was nice!!! My only issue was how the Massage Therapist see who their clients are they really need a better system. I believe this is a issue of why services arent starting on time , because they have to look them up!! There should be a list for them every day when they arrive.
Donnel J.
Valid
Maria-Lisa M.
I unfortunately had higher expectations of this spa, considering the price point. I don’t like leaving negative reviews for anyone especially as one that is self employed & loves supporting her people. I’m hoping that they’re understaffed, but still have to do a better job at the upkeep & cleanliness. The locker room was not clean. Besides the benches needing wiping down (I could see the grease marks) & random paper towels on the floors, inside the lockers themselves were unsanitary with either left behind garbage or pebbles from previous shoes. The jacuzzi’s are small & I wouldn’t have minded that but it felt un inviting because of an ongoing “honeymooning” date, which left me & my daughter reluctant to stay in there (use your own imagination). The saunas & steam room werent bad, but make sure to keep an eye on your flip flops & robe. A patron who clearly had 1 too many drinks, decided to walk off in my personalized womens size 7 1/2 flip flops with his heels scraping the floor in them. The showers in the wet rooms have no soap to rinse off & when i did get to a shower in the locker room, the first stall had a slow/clogged drain & though i had to quickly leave that stall, the both stalls including the one my daughter used had no labels on the soap dispenser to differentiate shampoo conditioner or soap (bring your own). The workers are friendly whenever they surfaced, but overall everything needs micro managing. The lights were kept off in the dining area & only utilized the candles which made me feel like i was in a nightclub & that something is being hidden that they dont want us to see. I only ordered an appetizer because it was too dark to see anything that I may not have been able to identify. The attention to the customer in a space where you come to zen out is under par. I’m a spa girl that was considering scheduling other amenities but I unfortunately don’t trust the cleanliness or the lack of spa etiquette. I was disappointed especially because it was my daughter’s birthday & I wanted to support a black owned business. I believe in us & don’t mind paying more for us, however with all due respect, yall have to do your part too & take pride & be consistent. I generously gave 3 stars because I genuinely want success for your business but like I said earlier, Im a spa girl & Ive been to many a spa & unfortunately this by far was disappointing.
Garfield G.
Awesome experience... Will definitely go back
Nubian G.
amazing experience. Love that it's Blacked Owned as well. Beautiful environment & beautiful experience. Had my first male masseuse and he was very professional and my massage was great. I worked out the day before so my upper body was tense and sore. My body felt 10x better afterwards!! The saunas were perfect, the steam room was bit too hot to handle, the hot tub was great and the drinks were amazing as well. Locker room was beautiful and I enjoyed every minute of my time there. Definetly a returning customer!
Morissa P.
Went in yesterday and when I tell you, I walked out a different woman! Jackie, my masseuse knew exactly what he was doing. Absolutely amazing!
Rokaya N.
Love it
Mawhyah M.
Great place. I went at a good time so it wasn't crowded which is great because it was smaller than I thought. Yummy food, great bat tenders and my favorite was tge steam room and cold pool. I wish there more than 1 cold pool though because it was small.
N P.
An amazing experience. I took my husband for his birthday and he keeps asking to go back.
The H.
Honest Review (not paid or incentivized): Was skeptical at first with some reviews left over a year ago, but this place exceeded expectations and must have listened and made changes for the better. Setting is beautiful, calm, relaxing, massage was perfect, staff was extremely professional and inviting. Facilities were clean with housekeeping actively cleaning. Catered to you in every way and made the day special. Was not crowded even on their 'busy' day, drinks were spot on. I recommend trying this place, it's really a gem in Brooklyn. My only recommendation is better signage on the exterior, its worth a gorgeous sign outside to match the inside :)
Wanderlust W.
This spa has a great atmosphere. It is clean, with soothing music, and a wide selection of drinks and food. There are different areas to relax in the hot tub, sauna, and cabanas.
Daena B.
It was a wonderfully relaxing time.
Gian J.
10/10
Xilena S.
I had such an amazing experience! Booked this place for my best friend’s birthday and had no regrets. Chris the event planner was so helpful and patient in answering all of my questions,the staff was very attentive always asking if we needed anything. Maria the hostess was so nice in making us feel comfortable, the masseuse hands were magically took years of stress away. Would definitely book again soon!
Dana W.
Clean & serene!! After going through hell and back over the last year, I decided to treat myself to a massage... It was the best massage I've gotten in the states!! My masseuse Suazo was amazing and very professional. He knew all the pressure points and I definitely left feeling like a weight had been lifted. Th location is huge with many different areas and all staff I encountered were attentive and professional. They have a bar and serve Thai food as well. The drinks were good and the food even better!! I'm just mad I didn't realize the time the kitchen closed or else I would've ordered more for ahead of time lol.
Kareem W.
Facility is nice, however, staff lacks hospitality and professionalism. Food was mediocre and the bartender failed at making a decent cocktail.
Sophelia J.
My experience at Body at brooklyn was fabulous. My musus was wonderful. I've had her two times, and her name is Nadine. On my 1st trip, I had the hot stone massage. And I had the deep scrub massage for my 2nd visit, which was wonderful, too????????????
Randi
Smaller than I expected and than website stated. My massage was amazing tho. Riina hands are amazing
Geron H.
High vibration.
Maddy S.
This place is UNSAFE FOR TRANS FOLKS-- that is why I feel it warrants a one star. I went here for a couples massage with my trans wife. I am nonbinary trans person myself. The masseuses were very kind and non judgmental, but I cannot say the same thing for the front of house staff. After we had both entered the woman's dressing room and began changing, a staff member followed us in and asked "excuse me, are you female and male?" We were so taken aback by that question-- because the answer is no, and we were both in the changing room we felt most comfortable in. But I answered "um, female and female" out of fear of outing ourselves and being discriminated upon. The staff member replied "okay good because I know if a woman came in here and saw a male she would freak out". This interaction was super uncomfortable and made especially my wife feel so unsafe. Like I said, the masseuses were very kind, but we were both worried about the encounter throughout the whole massage-- making the whole experience not very relaxing.
Jazzy M.
This place was amazing the atmosphere and service were incredible I’d go back and refer people to their place ????
Antoinette W.
Omg the staff was excellent place was amazing food was delicious, I will definitely recommend a friend , I will Come again.
Carry G.
This spa is really nice…. I love the inside very quiet (during the week day) and the dim lights were perfect . They have a Thai restaurant in there that is very delicious… it was my first experience and I loved it definitely will be back
Tisha M.
Intimate , cozy and beautiful place, peaceful and relaxing. Great distribution of sauna’s, jacuzzi and dinning areas. I love the whole room design and music selection. This was my first time but I definitely want to revisit and try the massages. Was invited to joined my friend 50th birthday celebration. Upon arrival our host Nakia greeted us with robes and bath towels, she then escorted us to our designated area where we was greeted with champagne and gifts, she was awesome and knowledgeable, she definitely made sure we had a blast, and kept us on schedule. Lunch was amazing, my favorite was the fried dumplings! I definitely enjoyed the drinks. Shout out to the bartender!!! Overall I will tell you I felt so amazing after the spa treatments! I There is no comparison after my mud bath (my esthetician was Ashanti )I recommend her to everyone. The reason for the 4 star was the bathroom I choose to rinse off was broken. Not sure if maintenance was aware! All in all a wonderful experience!
Elise A.
Ive been coming here for years. There is this relatively new black front desk female worker (not sure if she’s new but hadn’t seen with her before) who is extremely off putting and rude. Her demeanor, tone, even the way she talks to customers and even colleague is just soo unprofessional. As a front desk person, the impression you give is what sticks in people’s mind about the establishment. Used to love coming here- now i hate it. I saw her talking to a customer in a not so friendly way and that just rubbed me off. A colleague once asked her a question and she did the same thing.
Francesca T.
Very rude customer service. Will not be coming back here.
Clifford S.
Great massage!
Linda H.
Haven't been there for a while, but enjoyed all my visits. They offer a very comfortable, upscale environment. They have a very exceptional massage therapist named Ron, who was very helpful with adjusting my back. I was pain fee for a long while after my sessions with Ron. Pain only returned after a visit at another day spa with a less knowledgeable person. I'm sure all of their personnel are very good, but I've only worked with Ron. My only complaint is the food selection, which was pretty much non-existent on my last trip but was great on my first visit. Hopefully, it's back to standard.
Judele E.
It’s been YEARS since I’ve been here and my most recent experience for my bday Feb.25th I enjoyed it,I had a section to myself and customer service was on point,food /drinks was great,massage was great and Oo let’s not forget the event planner Chris…she was good to me…made sure I was good and went above and beyond to make my bday a great experience there…I recommend this place for individual get away,a friend get away and even a couples get away…I’ll be back with my man soon????…thanks body by Brooklyn
William B.
The sauna is hot hot hot, and the cold plunge is frigid.
Modavi
The staff was very friendly. But honestly, my massage could've been so much better. I went there with my gf, & we had different ppl do our massages. When we were finished, she talked about how great her massage was, & I was so jealous because I really needed a great massage. If I decide to return, I will ask for the same lady who did hers. I wanted to love this place, but I was really disappointed. The food is a little on the expensive side, but the cocktails were okay. The amenities were okay as well.
Tamika W.
Service ???????? Atmosphere ???????? Relaxation ???????? Food ???????????????? My Husband LOVED it! I don't know how it is on the weekends but I think a weekday vibe is perfect. For a spa, the food was Amazing which came out hot and fast. My one suggestion would be to ensure all pumps in the showers are filled and all the lockers actually lock. Minor fixes to a relaxing day. KUDOS to the Home Team!
Rashida M.
I started by naming my masseuse, but I don't want y'all to book my guy up (stopping me from getting in when I need!!) lol but this is an amazing black owned business that I have enjoyed Going to for years. It is located in my childhood neighborhood and I love that for the community.
Danny D.
Do not waste your time or money this place is a scam not truthful of time and duration of services provided. Save your money and go to your local spa
Noel J.
Nice
A Google U.
WORST PLACE EVER!!! Cockroaches in the showers and they refused to give a refund. Never go here if you want to go somewhere peaceful. The “manager” Chris has no idea what she’s going. Joke of a place
Wendelassid K.
The place is very cozy and nice. Not to big but the arrangements were well made so everything fits perfectly. And the staff is super friendly and always ready to help. Had a great relaxation time and will definitely recommend.
Najai N.
I had thee best massage by Antonio. This place is a little gem in the hood.
Tracey R.
Message was fabulous
Lisa D.
Disgusting smelly place with horrible customer service, lying staff member would never come back here again! Please save yourself the time
Ms. Tamika G.
I was just there on 1/27/2023. My masseuse Ron was phenomenal, professional, and great at the art of CBD massage. However, my message started later because they did not provide Ron with the correct client's name. The female locker room was absolutely disgusting, the mirrors were dirty, the floor was dirtier, and the lockers wouldn't open or close properly. My guest and I all needed staff to come and unlock our lockers due to the locks not accepting our combinations. The spa has the right Idea, but the cleanliness is not there. All the staff were friendly, but I can't get over how unclean the locker room was. I will come back to see Ron, but I'll not wear even a flip-flop in there, I'll wear a hazmat suit. Not a great feeling or look for them
K. K.
I was given a gift certificate for this place and was excited until I read some of the reviews. I decided to go in the morning assuming it would be clean and quiet and for the most part, it was. Improvements to some of the lockers could be made (some locks were broken) and the shower I happened to be in did not have any soap. Again, I was here early (before noon) so I don’t understand why/how the showers did not have any soap. The massage was okay, like average. There were like 6 or 7 of us in the spa area and I noticed everyone’s robes were every where. It would be nice to have hooks for them to be hung up instead of being on the furniture. Also, I noticed crumpled up water cups laying around, particularly in the saunas. Since the place is on the smaller side, I would recommend going on off peak hours. Also, there is a 15% off discount on all services on Tuesdays and Wednesdays so be sure to remind 5the receptionist to apply the discount upon check out. If I could, I would rate this a 2.5 stars but since I can’t, I rather round down than up.
Kamen B.
Good bar/bartender. Ok food. Very limited spa options (saunas, hot tubes, etc..) The spa area was not necessarily clean. Massage was average. Overall - not horrible but I would not visit again.
Kitty M.
Got a massage for my birthday. The place is nice. Small... Very friendly staff. Will return.
Danielle C.
My friend and I went together. He had a gift card and I paid for both services together but we needed the charge reversed to apply the gift card. Were told everything was good but the next week I was never refunded $150. I called and was told gift card was actually never applied. Called back next day with gift card # from friends brother (which was a hassle) and told again it was taken care of (trying to rush me off phone)- I said no I was told it wasn’t- I was transferred back to other woman who said no it wasn’t applied and applied it for me. I expressed my frustrations to her that it wasn’t handled that day and how the whole experience was stressful and the opposite of a relaxing spa experience. I was told I’d be refunded $150 plus the $150 gift card reversal (I assumed for my inconvenience) but I was only provided the gift card refund. All in all, never going back- everything about the experience was stressful and it seems communication is lacking and most of the staff has this pseudo professionalism thing going on
Jd C.
Im a big sauna guy. I think body by Brooklyn is an excellent offering. 1. It’s never as crowded as other banyas in Brooklyn 2. The steam room is unrivaled 3. The lounge area is quite nice. Cons. The cold plunge could be deeper. They should sell water bottles on site. Overall I’m very happy with this place.
Joanna P.
It's very quaint. Went for a spa party. DJ was great, drinks were soso. Wish they had a bigger heated jacuzzi.
Tiffany W.
So where do I start. When first arriving I was very shocked with the outside appearance and was alittle worried but I looked passed that and once I walked in, it was pretty. I received a tour. Then I was waiting for my massage that was suppose to start at 2pm but started at 2:10pm and finished at 2:52pm. I paid for a 50min massage. Then my massage was horrible. The lady just rubbed lotion on my body, she kept rubbing the lotion in more and more and more. There was no pressure and no massaging. The place was pretty and that is why I have it 3 stars but my massage was overpriced and horrible. I will not be going back. Now I have to get another massage else where smdh. I really really wanted to like this place. I tried to explain my experience to the Asian lady at the front desk but she ignored me and didn't want to hear me out. Then asked if I'm going to tip the ladies lol.
Bria
I went to Body By Brooklyn on 1/8/23 and it left a lot to be desired. therapists:10/10 both therapists I had were great facility: 7/10 could be much cleaner cleanliness: 5/10 I would not go back! Services I received: 80 min aromatherapy massage 80 chocolate body wrap My therapists were both very kind, respectful and their hands were magical. They both made me feel very comfortable. I had both a male and female therapist. Upon entering the changing area there were used cups on the counter, other garbage, and stains also on the counter. The black rug in the changing area needed to be vacuumed as it had a bunch of dirt. The jacuzzi was very cloudy and not clear. Entering a cloudy jacuzzi is ill advised. For a spa I would expect it to be kept in tip top shape with a cleaning crew frequently checking the areas. It did not allow me to be as relaxed as I should be at a spa. There was at least on locker which had a loose lock that seemed as if it would not securely hold your items. My locker along with others would not open so we needed an employee with a master key to open it. I did not have to provide any kind of proof that, that was in fact my correct locker and no one elses. Needless to say the lack of cleanliness unfortunately did not allow me to feel as comfortable as I should have been at a spa. Especially for the money that I spent. I am very dissatisfied with the facility. But, once again I would like to say that the therapists were amazing and good at what they do.
Chaykela L.
Not clean, smelly, shower flooded, old
Keisha W.
Amazing time each time we go. Professional and friendly staff including the Massage Therapists. Love the concierge service reps: Sean and Shanice.
Juan L.
I fairly recently moved into the area and this place has been a heaven send. I've only been to cozier sized spa's and this one does not disappoint. I've had several massages here (5 stars), eaten several meals (scrumptious), drinks ("henny"thing is possible is my go to) and each and every time has not been a disappointment. The Dry Lounge is so relaxing and comfy.
Sean M.
Do not ho here ! They are over priced and the services are mediocre ???? Imagine paying 490 for services that was worst than a Groupon voucher
Amevi S.
Overall it was a good experience The message I received was the Swedish message. It was nice the masseuse work on my knots and head to toe. The food was delicious.
Karlen G.
I was taken to Body by Brooklyn as part of my 80th birthday celebration. It was clean and staff was available and accommodating. Massage was excellent. Body by Brooklyn is now on my list of things to do regulay
Cynthia P.
Went this past Friday definitely will go back we had our girls trip there. Our sales rep Shawn was AWESOME, our Host Maria FABULOUS. All around the staff was great my body polish treatment was given by Nadine 100% excellent. From the saunas, the lounges, the treatments, food and drinks a day of relaxation in BK Great Day Getaway from hustle and bustle. Would definitely go back.
Jason M.
Nice and Hot !
Vel V.
It was my first time I enjoyed the music and the massage everyone was very pleasant and friendly will definitely visit again.
Ebony C.
Fun fun fun
Lani D.
Went there for a spa party Was impressed!
Jasmine W.
I went there on a Friday afternoon with my mother and aunt for my my mother’s birthday. I have no issue with paying premium price, however the facility should also be offering premium service. Unfortunately, this was not the case. The changing room could use a clean, in addition the lockers, many of which are broken. The representative at the front desk was lackluster, at best. She barely lifted her head when speaking to us and seemed disinterested in general. We were not walked over to the waiting room after changing and instead got lost looking for the waiting area. Our massages were all excellent and the most redeeming thing about this facility. Luckily the facility was empty and we could enjoy the sauna and jacuzzi alone. After changing, we had to wait to check out and no one even asked if we were pleased with your services. Prior to suggesting a tip, which of course was left, the front desk agent should have ensured we were happy with our experience. He did not. I asked how he would like me to deliver my feedback on my experience and he simply stated to leave a review on yelp, instead of asking me himself. So here we are…..
Chanette W.
The best massages in Bklyn hands down I received a pregnancy massage. My baby was in good hands
Sheerah W.
So I been going to this spa for years with the best experience ever all services were so bomb but after today I have to say it was the worst I had from this spa. The facial I got today was trash my therapist barely touched my face i wouldn't call that a facial the massage was ok but not use to what I've had from this place. I'm giving this review because after leaving here I had to go to another spa and get a decent facial for half the price I paid here. I feel like I paid to much for the bare minimum and it also felt shorter than the time i paid for I'm very disappointed in the services this year I didn't feel refreshed or rejuvenated like you supposed to feel after leaving a spa like body by brooklyn. The atmosphere wasn't even the same. Because this is my favorite spa I'm just going to take it as an off day but i will return again for another try in hopes that services will be better.
Kevin W.
Great experience. Really helped me relax
Nina F.
It was so good im speechless! Kendu was amazing! Try him
Kamesha M.
Nice relaxing atmosphere, clean and convenient.
Consuelo B.
This place is a scam, 1small pool (size of round jacuzzi). Boring. Not sure about massage. Left before my appointment. Very disappointed
Yiyi Z.
If you're looking for a sprawling, multi-floor Korean day spa experience with a lot of different things to explore like Sojo or King Spa, this is NOT that. This place is very small: there are two hot dry saunas, one hot steam sauna, one jacuzzi, and one cold plunge pool (this was out of order when I went)...and that's it! Their lounge area is part dining hall, part dimly lit lounge seating with a few oversized sofa chairs. All that said, if you just want a nice half day to relax, this is a great option! Their summer deal: 1 Daily Pass and get 1 for only 50% Off makes it well worth it. My partner and I came here for only ~$85 for both of us on a Thursday when the place was virtually empty for much of the day. The Thai food is excellent and the portions are generous. The coffee is abysmal. The wifi is pretty consistent but slow. Overall, the place is very clean and chill. The staff are not super uptight about rules rules rules, which is a nice change from some of the Korean places.
Rebecca J.
The wonderful staff at Body by Brooklyn helped me put together a spa party for my sisters bachelorette. Shawn, the event coordinator, was extremely helpful and available during the planning process, and Shanice, the host, helped to smoothly facilitate our stay once we arrived. The spa is on the smaller side, but is super clean and all staff and specialists that we encountered were extremely respectful and great at what they do. Highly recommend!
Genie M.
Chicken was yummy!
Lexa
Relaxing ambience. My massage was an hour long and very good. I had a room which was ok, the jacuuzi was running. Struggled to turn off when I was done so I created quite a wet mess lol. The food was ok, a little too much for the occasion.... The experience was ok, not 5 star but the environment made up for the rest. I will return. This time I'd get a body scrub.
One M.
55$ per person If you come couple 50% off per person. Nice kitchen . price around 20$ per meal Bar 10-20$ for wine and shoots they have no beer. Overall small place , but if not busy that’s good you can feel completely comfortable
Xen C.
Yes, from the people who greeted me at the door to the bartender after all is said and done this place is awesome. Swazzo is his nickname I don't know rhe real one but wow. He has magic for hands. Thank you everyone for making my first spa experience a memory I will cherish.
Candice P.
The one star is for the bad lockers the fact that I hit my head on the locker door because they were faulty and when I told the woman at the front desk she could care less so hopefully I do not have a concussion. Also the wet area needs to be upgraded, it can look way better than that and have a large spa. The locker room can be adjusted also it is too tight in there. And fix your lockers. Thank God my masseuse Sha was amazing. I loved loved loved massage.
Inga N.
The best experience I ever had at a spa. I loved everything from the facial to the relaxing sauna. Cannot wait to go back.
Shajuan V.
Calm atmosphere. Very good services.
Safiya “Los” R.
Been coming here for years . They have a new management team now very friendly. The place is clean food and drinks amazing
Faraji H.
This was my second visit. I got massage by Latavia and it was fantastic. I love the professionalism and atmosphere. I will definitely recommend those who want to relax to come here.
Cici
This place is a hidden gem. I love the setup and really enjoyed my experience. The recommended spicy chicken was delicious. My masseuse Gloria was great. She loves what she does and makes sure her clients feel comfortable????Definitely would return for service/experience.
Toni P.
Friendly staff amazing food and drinks. Bartender was dope!
Jane A.
Everytime I visit Body By Brooklyn I leave feeling renewed.
Yve A.
The entrance is lost under scaffolds, and the smell of urine near the entrance is uninviting and horrible at the exit. Lockers were not all working properly and decor throughout the facility was extremely outdated. Service at the bar was pretty slow to nonexistent. The menu is lacking healthier, small portion options. As a number of spas are now available this spa was completely underwhelming. For the spa options available this facility is overpriced.
Carmen C.
Angelica is an amazing, the massage was wonderful. The place is beautiful and the staff was very nice. It was very clean.
Rho J.
The spa area was awesome and the bartender was amazing!!! My boyfriend and I had fun but I will caution you about large parties its not the quietest or zen of places
Corey O.
Lamour is a very knowledgeable and professional person. Everything was explained thoroughly. The environment has a relaxing ambiance that whisks you into a blissful state. I highly recommend a visit.
Oziel H.
I had a great time visiting this place with my friends. I started with a nice deep tissue massage, then relaxed at the hot rub, steam room and saunas after. The massage was pretty good, and the price was also great. The massage included access to the facilities. This is where I think it might fall a bit short. While the hot tub and steam/saunas where great, the place is a bit small. We went early and thankfully there wasn't much people so it was ok. I just wish the hot tub was either bigger or that they had another one. Other than that, the place was great. Food was nothing special, but still pretty good, and the bartender/server was also nice and helpful. I will definitely be going again soon!
B L.
All of the negative reviews here are true! I still took the chance to visit this establishment despite the poor commentary. These people do not care about their guests and do not work with you despite any negligence found on their part. Customers should always be a priority and Jasmine and Tony have lost sight of that. For anyone willing to spend their hard earned money here, good luck! Try Bathhouse instead, the experience is worth it. People should always be valued as human beings wherever they go and this place have proven otherwise. If you value your peace, save yourself the trauma and go elsewhere. You've been advised.
M J.
I booked a 90 minutes massage and a 60 minutes facial. How disappointing. Although the person was nice, her message skills was horrible. I felt worse at the end of the massage than I did before it started. The facial was half done. There was a face cloth covering the top half of my face during the entire facial. I had half a facial. I didn't get to explore the whole facility.
Joel B.
It was good just wish they could of given me more of a deep tissue massage. Places very peaceful clean and tranquil. I don't like that you have to provide a covid-19 test before you won't go in though.
Jason P.
Always have had a great, peaceful and calm experience here.
Corissa M.
My massuese (Sha) was amazing. She took her time to set the mood and work out the knots in my back. The bartender was very friendly and attentive. The only downside, while there was 2 huge roaches made an appearance in the lounge area. Management has to regularly exterminate or seal holes throughout the building to keep these critters away.
Earl Hall (.
Nicely done Body by Brooklyn. Now I don't know if I went on a good night but it wasn't to crowded for a Saturday and so it was great ! The place was clean, the staff were super helpful and friendly.
A B.
I went this past Sunday and the place was overrated. All I could say was the drinks were strong and tasty.
Daena C.
Amazing experience...exemplary customer service...great food & bar. I will definitely return next month.
Couya R.
This place is a SCAMMMMM ! I was told over the phone that I will only be paying five hundred and thirty something dollars for my whole visit. When I left I was charge extra money to my card and total was almost eight hundred dollars. Save your money going here. Me and my fiancé had to be quite the whole time there, we couldn’t even laugh too loud or the manager would keep coming to us about the noise. They even said we had to be quite in the private room. We had to wait over half an hour for our private room to be ready despite the time it was booked for, but yet I got charged extra money for I don’t know what. If we wanted an extra hour in the private room we would had to pay $165 for only an hour. I feel like we should get more than just an hour in the private room again, being that I was charged almost eight hundred dollars. We got only two shots at the bar which should have been included but I feel I was charged extra for. I was also told the wings with the rice that we was served came with the room but I feel like I was charged separately for as well being that the total came up to almost eight hundred dollars. The pools were very,very, very small one hot and one freezing cold. The cold one looked dirty. The hot one was like a jacuzzi. Only two pools which there should have been more or made bigger and there should had been one medium temperature. It was hot in the wet lounge being the the sauna was in the same area. Save your money going here. There’s not much to do and they will charge your card extra money. The one star is because the wings were good.
Antonio D.
No food , bc of covid cleaning . Not a good way to celebrate my bday , especially for all that money . The Male Massage therapist. Took way to many brakes during the session, not a complete hour .
Kim H.
For starters the pictures that are shown for this place are very deceiving. Some of the staff is nice the other staff members can't be found when time to place food or drink orders . The lockers are outdated, the so-called wet lounge looks nothing like the pictures which by the way all pictures online are all staged My therapist arrived late and was very rough with the massage. As a result my body is still sore which shouldn't happen after a massage. I did attempt to order food finally my order was taken told the wait was about 25 mins well to my surprise 5 mins later kitchen is closed will open in an hour the restaurant the order from would open in an hour WHAT???? I decided to leave at this point when checking out well remember the bartender he checked me out at the front desk. This place needs a deep deep cleaning and really needs to updates ASAP. Don't bother to spend your money a waste of time.
Tarajee S.
I celebrated my 48th Birthday at Body of Brooklyn. The lounge, Cabana, food, massage, facial, wet lounge, customer service was amazing. I had such an amazing time celebrating my birthday. Thank so much Body By Brooklyn for making my birthday a success.
Erica C.
Best facial scrub ever!
Eman A.
The worst customer service ever!!! I was really excited to go to an event the spa has planned for 2/26/2022. Unfortunately I got covid so I had to quarantine. As soon as I got the news I requested a refund of the tickets and this was how the director Shawn Jones answer!! I told him I don't live in NY and I don't when I will be in NY so I rather have the refund to the original card but he said no! It is so sad how unsympathetic he was toward me! If I was irresponsible I would've just showed up to the event because it was $144.86 and I bet they would let me in anyway. I would not recommend anyone to go to this spa because the place only cares about money!
F B.
Unorganized and the front desk clerk (Diane) I think , she wouldn't tell me her name . was no help and unprofessional
Alexandria K.
Friendly and clean
Charlotte B.
Quality service. 100% recommended
Teresa B.
I just cancelled an appointment because they have made mask wearing indoor optional. Hope they change the policy!
Bobisha T.
I loved every moment of my experience here. The massage was above amazing,the food, the drinks and the staff were great. Can't wait to go back
Juan P.
If I were rating just the massage, I would give this place 10 stars. I got a deep tissue massage by Ron and.. when I tell you he got all the nooks and crannies out.. The spa area itself left much to be desired. Only one of the sauna's was hot enough to induce sweat, the mens locker room has a ton of broken lockers, and the shower toiletries aren't the best. The steam room also smelled musty. Definitely not terrible, but little changes will go a long way.
Aisha B.
Quiet peaceful clean relaxing. Everything I needed! My facial was amazing!!!
Tiffany T.
My husband and I come here frequently for self-care. The atmosphere and customer service are top-notch. The food and drinks are also very good. The massages and other amenities are great too. I encourage couples to do the couples package it's absolutely amazing! The CBD oils are also a great touch!
Nelly V.
I love this place! Definitely made my top favorite spot to relax in brooklyn. I got the body stretch massage and it was amazing, i feel rejuvenated! I love the lady I had her name is Anchalee. She has gifted hands. Definitely recommend and i’m coming back here
Jh H.
Would not recommend, the whole place needs a deep cleaning . The jacuzzi was dirty, very small, the bartender doesn’t know how to make drinks, the food is not good. There is built up dirt in the shower and I seen ROACHES !Massage therapist refused to wear a mask n kept coughing, I went in feeling fine n left with a sore throat, next day I got tested n had Covid-19. I had my mask on at all times, I believe it’s the massage therapist who didn’t want to mask n kept coughing. I would encourage anyone to save your money n time n go somewhere else.
Desiree W.
The hostess Shawn was very unprofessional Me and my group paid over $500 to have a VIP section he did not make sure the section was secure for me and my guest other people where sitting in our spot when we went to the bar to get our drinks made Shawn aware of this he did not accommodate us bcus of this an altercation broke out people was all over the place wallet was taken before security was even called I felt Shawn should’ve asked the individual not to sit there and inform them if they didn’t move they would have to leave bcus we paid for ourVIP service it’s a whole pandemic even tho vaccination cards was checked upon entering but once you got in people where all over the place we didn’t even have a locker for clothing our items was put in a garbage bag and we where given a number when it was time to go they had to look over all the garbage bags they collected.Shawn and his staff was very unprofessional I want a refund and a apology pics before we went in
Danielle W.
I was looking for a black owned spa and found everything I needed. This place has everything. A variety of treatments/services, a bar, dry lounge, wet lounge, etc. The ambience is relaxing and the mood is very modern spa-esque. I went on a Sunday and it was calm. Everyone I encountered and spoke to was super friendly/polite and just had good vibes. I’ve been so stressed at work and my muscles have been really tense so I needed something to really relax me. I got the CBD deep tissue massage and sis, when I tell you…My therapist was Sha and I honestly would rate her a 20/10. The whole experience was literally perfect. I’m ready to go into this work week better than ever. I am most def. coming back & highly recommend ????????
Priscilla S.
Great massage. Beautiful facility.
T Tang (.
I came for the Holiday Party and had a very good time I wish more ppl would have came cuz ut would have been a little more options for some lol I didn't get to really see the spa on a more intimate place but I would definitely see myself visiting again for a spa experience. Around the bar did have a smell only con....
Nora T.
Nice
Carie K.
Book with Jessica :)
Precious C.
I didn’t like it here the staff was so rude
Elizabeth B.
I encourage you to report this business to the NY attorney general for illegally issuing gift certificates that expire in 1 year and not honoring valid gift certificates. This place is running a scam. They sold my mother in law a gift certificate for $150 which she gave to me February 2020 right before the pandemic started. Obviously it was not legal to get a massage during most if not all of the following year. When things started to open back up after the pandemic I called them to confirm they would still honor the gift certificate. It says it expires in one year but issuing a gift certificate that expires in 1 year is not legal under federal or state law (I am an attorney and researched this) and you'd think basic customer service practices would allow an exception anyway since they were closed due to a pandemic most of this time. Multiple employees there told me they would not honor the gift certificate, essentially stealing $150 from us. I was told someone would call me to discuss and nobody ever did. I sent emails and called many times. I will not be supporting this business anymore and I will be reporting them to the attorney general. I recommend you do the same. I have seen other reviewers complaining that their gift certificate was not honored here. If people report them maybe they will end this illegal business practice.
Love D.
Smell moldy. Like an old motel
Nicole M.
Peaceful!
Ruby M.
Had the best massage from Rich here. Love the ambiance and plan to come back more often.
Ruby M.
I hadn't been here in a long time , but I love the improvements in atmosphere here. My massage with Rich was awesome. He was very attentive and informative. The staff from the time I arrived was very welcoming as well. I only had a slight issue with the lockers which are a little tricky to operate, since they have upgraded from their original key system to a keyless one. However they were very accommodating and helpful about the situation. I will definitely be returning again soon.
Tracey P.
Ask me about my massage and I'll give you one word. RICHARD.
Kevin C.
Great customer service. Had a massage with Sha, who was lovely
Carolann B.
Simply wonderful. Had a 90min deep tissue massage it felt like i had a new body after it was done. ????????????
Tabatha F.
If I dnt get my behind there at least once a month. Then I dnt deserve no kind of show out lol. It was a movie yall
Zakari A.
I have been going here for about 2 years if not more. They are always on time, and actually I'm often early for my appointments and they allow me in early. The girls at the front desk are always friendly. I usually go every 2 weeks.
Roderic R.
Body By Brooklyn was an amazing experience. It was definitely a highlight to my NYC experience. The ambiance of the spa was second to none and the staff was extremely friendly and helpful. I will definitely be recommending this spa to all of my friends in NYC. Thank you!
Samantha B.
One of my fav hidden gems! Amazing staff, clean facility, great food & drinks. Body by Brooklyn is my go-to place when I'm in-need of relaxation.
Fatima D.
So nice & clean! Love the ambience and setting. The staff are also super professional and any question or concerns I had they communicated very well with me. Definitely recommend and will be back!
Brandi Walters, M.
I had a great spa experience at Body By Brooklyn. The staff was very professional. The spa was clean. And the drinks were very good. Highly recommended!
Gabrielle (.
Lucky enough to find this spa on my trip! The wet room and staff truly make a relaxing experience. I also love that there was a bar and Thai food for when I got hungry. I can’t wait to go back!
Khaliq C.
Treated myself to a birthday spa day and all I can say it was the best birthday ever. From the moment I walked in I was shown to the locker rooms. The locker rooms were extremely clean and spacious. The massage I had was tailored to my needs and released the tension in my body. When the massage finished the drinks and Thai food was amazing. I definitely recommend for a personal day or party.
Montell R.
Place Was Amazing Staff Was So Sweet Love The Place And Cant Wait To Come Back
Cherishe C.
My bridesmaids and I came here as the start of my night out for the bachelorette party. The spa experience was divine. I absolutely loved my massage therapist and we were offered champagne on the house . The facility is clean , neat and well taken care of . I would definitely return to this spa again.
Julia
Do not go here. They do not have any covid policies regardless of the NYC mandate. Ewww who wants to go to a spa that doesnt care about health? They remove reviews that are one star and offer discounts to people who leave 5 star reviews.
Allday E.
The staff is extremely unprofessional and rude!! the guy at the deck had a major issue because I asked him to give me a breakdown of my bill upon checking out. On top of that I specifically booked a medical massage on the phone, told the girl ‘Ann’ that I have a back injury so that’s specifically what I need. She said no problem but I need to make a deposit which I did. Upon my arrival there was absolutely no consultation! They took me straight inside and gave me a regular Swedish massage which led to my psychotic nerve pain being worse. At the end of my massage I went to the front desk and spoke with the girl that booked my service this is where I was told “ oh we don’t do medical massages and our therapies did the best she could “. All this after the service and after my deposit. The owner came out and he helped in no way, once again the therapist did the best she could was his response. I walked over to the bar and the bar tender was in fact pleasant, after hearing my issue with the massage and OFFERED a complimentary drink. While checking out the same guy at the front deck ask if I was leaving a tip, I responded by saying no because I was literally in an excessive amount of pain. Then again his attitude started “your not leaving a tip for our therapist? Ok! we gave you complimentary drinks and you won’t even leave a tip!” In a very aggressive manner. I literally had no words, as a consumer it is my right to decide if I’m leaving a tip or not. Not to mention I’m standing there in pain and nobody cared as long as I paid. I ABSOLUTELY DO NOT RECOMMEND GOING HERE THEY DON’T CARE IF YOU ARE PLEASED AS LONG AS YOU PAY. DON’T EVEN ASK WHAT’S ON YOUR BILL. IT WILL BE A PROBLEM.
Keisha D.
I like this place when you need it you can call the day before
Khristian R.
My girlfriend and I enjoyed the experience that came with Body By Brooklyn. The food was amazingly tasteful, and the drinks were on point. Friendly staff and even clients. They will provide you everything that you need. You won’t regret it.
Lance P.
It's an amazing atmosphere, providing great service and delicious food. Would definitely recommend to get away from the daily stressors of life.
Clevie H.
very different to spas ive been to. you get to do your treatment and enjoy the facilities for as long as you wish. this is body and couples retreat haven. includes lounge, stocked bar, food , wet lounge.
Johanna J.
This was definitely not what I expected when I booked a special day for someone’s birthday. The facilities definitely could have been better kept in terms of being cleaner. The massage treatment room was fine and the massages were great but the wet lounge and rest of the amenities were lacking. Not a location I would return to!
Simchah L.
They have great service its nice and clean most definitely a place where women of color can go get pampered and not feel unwelcome..
Brooke O.
This was my first time here, and I was really excited to try this Black-owned spa. There are just somethings that can be improved and I really hope these are addressed; I would love to come back and recommend friends to continue to support this business: 1. I think the infrastructure needs a facelift….there are broken/incomplete light fixtures, some wood planks in the sauna are broken and popping up, the hot tub water left a white residue 2. The staff needs to do a better job of keeping their staff related business out of sight of the guests (buckets and mops) 3. When I was there there was loud jackhammering going on somewhere that was annoying while I was trying to relax in the saunas 4. My masseuse was kind and did a great job but she was playing her music from her phone a little too loud and it was Spotify or Pandora so it was interrupted with commercials….ruined the mood
Natalie S.
Absolutely lovely staff, clean facilities, skilled massage therapists. Even the other customers were friendly and polite. Will be back :)
Sir F.
Great place for the price
Sabine S.
Cordial and attentive staff. Clean facility. Great masseuse.
Cash M.
Great
Natalie W.
Believe what the posts say this place is not tranquil, romantic, or elegant. It is falling apart. It is not clean and it is not relaxing. The best part of my visit was the treatment I received but I was concerned with how clean the treatment room was when I saw how gross the rest of the spa was. I give 2 stars because at least the front staff was nice and the treatment was relaxing. Marks on the walls, build up of calcium and lime in the showers, broken lounge chairs. It’s not cute. I would not go back. Tile chipped and cracked. Hooks and fixtures loose. This place needs to close down for a few weeks, get a complete make over and then maybe, it will be worth it.
R P.
Atmosphere was good....place was clean staff was friendly... great place for a date..I had great massage there...will come back
Giani H.
AMAZING EXPERIENCE!
Deborah D.
My oasis in the jungle.
Vanessa J.
Always a pampered day when relaxing at body!
Dawn S.
One of the best experiences in Brooklyn. The staff is great, the facilities are clean and tended to well. If you want a great deep tissue massage see Ron!! I walked out of there a new person!! Having the use of the wet and dry saunas is a plus!!
Charise H.
I attended the spa at the invitation for a very good friend's birthday party. I got one of the packages which included a 60 minute and a 30 minute service. It's a little pricey but includes so much including champagne, a complimentary cocktail with your dinner, bath and body products and full use of the facility. My 60 minute massage with Cara was AMAZING. She worked out knots in my upper back which I tend to get. I was super relaxed after. The dinner was really good. It was Thai cuisine which was the real deal. The steam room was fantastic. Plenty of parking across the street. I'm giving 4 stars because: 1. No snacks. Before our service, we were drinking Champagne on empty or nearly empty stomachs. It would have been nice to have some type of snacks available. The dinner was after all the services. We were super hungry. 2. My facial with Angela? was not very good and I've had tons of facials. I was disappointed. I would have liked a facial that was worth the money I spent. I usual have a nice glow after a facial but I got nothing. 3. The jacuzzi is super small but relaxing. Its about the size of a small jacuzzi seen on cruise ships. Depending on the size of your party, not everyone can enjoy the space at the same time. And if a large group of people are using it for more than the recommended 15 minutes, no way you'd be able to get in. 4. For some reason, there is a tiny pool that maybe, maybe fits 2 people. Why is it so small??? I would return for a massage and perhaps a facial with a different esthetician.
Andre S.
Great!!!
Nicole F.
Booked a couples massage but feel it would be more cost effective with individual booking. Couples massage consisted of two rooms with divider open and each individual in a separate room. Could have saved the money and received an individual massage. Establishment was beautiful but couples in hot tub never got out. They treated the space as their personal oasis and did not consider other guest. Arrived early for the appointment. Waited at the designated location but techs were 10 minutes late to bring us into room. Another tech walked by a few times saw us and then a staff member came over to retrieve my information. No apology for the delay. They did honor the full 60 minute massage.
Latosha H.
The birthday girl was not happy. As a person who goes to the spa monthly I decided to try this spot since I was visiting Brooklyn. To summarize 1.Nice spa 2. Service provider was nice but not skilled My services were subpar and It was hard to relax with the open concept and other patrons talking
Chelakiki W.
I love the quaint, Zen of this place, you forget you're on Brooklyn.
Ms. L.
Nice place
Areatha A.
Body by Brooklyn was an amazing experience! My facial and chocolate massage was completely amazing. I definitely will be going back as soon as there is availability. Make sure you book in advance, and it is worth it!
Laura T.
This was by far the worst massage I've ever had, which was especially disappointing given how expensive it was. I get massages regularly and generally have a pretty high pain tolerance, but the masseuse used an insane amount of pressure on areas where I had told him I had injuries. When I asked him to be more gentle he told me it only hurt because I wouldn't relax and continued to tell me it was my fault throughout the massage. I ended up with bruises all over my body and my right wrist was so swollen I couldn't bend it for a couple days.
Dannie B.
Service is good every time I go my best spot to relax
Kalela M.
Had a great birthday experience good food Good drinks and even better massage!
Kijafa C.
My girls and I had a great time the only thing I would suggest is expanding or adding another jacuzzi. We had to wait for them to clean it out and it is extremely small so only 4 people can fit in there comfortably.
Darcie H.
Love it
Mkchelle
Great service, beautiful place.
Jackie T.
I love the decor. The staff members are friendly and helpful. Nice low key spa. The vip suite is a must if your a coupl
Anthony P.
Beautiful place l in joy it very much
Sherane S.
Amazing, professional clean
Kesha H.
One of the best Mothers Day Gifts! I had the best gifted hands, professional, wonderful personality woman give me & my bestie a massage & facial! "Angela", you are the BEST!!! Thank you for bringing these muscles back to life & giving my face the vitality it so desperately needed! ???????????? You are truly amazing!! Thank you! Thank you! Thank you!! See you every 3 weeks! ????
Angie C.
I had a great time with my Cousin. Ron is the best! I forgot how great he is ..I will be back the end of month for another massage..
Artsy A.
One of my favorite places to get a spa treatment. I believe his name was George and he was seriously amazing. I haven't been here in a while since covid but I can assure you it was definitely one of the top five spas I've been to!
Sam H.
Went to a full body massage and had a great experience with Lindsey it was the best massage I got in years and the service was so great she was so polite and made me feel so good Thanks
David A.
Great place love it
Misstaylor 1976
So Beautiful and Relaxing.great food too!
Natasha R.
The service was excellent, space clean, customer service was amazing
Jeffrey U.
This place is nice and clean. The stuff was great and I very liked my massage. They serve food and drinks. They private rooms with a jacuzzi that comes with lunch. Overall the place was nice.
Natalie L.
I had the worse massage when I came to this place. I repeatedly told the therapist that his techniques were hurting me. Eventually I had to stop the massage I couldn’t even get through the 90 minutes. But what made the experience worse was when I spoke to a manager about it he said he would speak to the therapist to get his side of the story then call me back and he never called back. I went on March 30th and it is now April 12. I even called the following day and asked for the manager and was told he like call me but didn’t. It’s not even about the money but the poor customer service they provided. Never again.
Kecia G.
Love it here,great location. Service has always been on point. And the food is good.
Sierrah S.
This was my first time getting a massage and I’m so happy I got it at Body by Brooklyn! My massage therapist Angela was very kind and eased my tensions. I was maybe one of three other guests that I saw at the spa, so I had no concerns about social distancing. I’m looking forward to my next visit!
Courtney J.
Went on Saturday 12/15 - I enjoyed my day in the Wet Lounge until I developed hot tub folliculitis from the hot tub not being cleaned properly. Extremely disappointing. Wouldn’t recommend unless you enjoy a nice pseudomonas aeruginosa infection.
Marsha V.
I loved everything about it..and the food was good too
Krystle J.
The massage was great, thank you Natalia. The lockers were broken. Food wasn’t being served. Drinks weren’t being served. The sauna was broken. They were under construction the entire time with random sounds going off throughout our entire stay. Not tranquil at all. The staff will pass you by and not say anything. Go anywhere else in Brooklyn.
Tiffany S.
I booked a birthday spa party for my mom. Shawn is the events coordinator and he assisted me with planning this event. Shawn was very informative and great with the planning. He assisted me every step of the way and made sure I was taken care of. I’ve been going to Body By Brooklyn for years and have never been disappointed. Great customer service and excellent massages. I definitely recommend!
Malachi D.
Beautiful establishment! Great customer service.
Mark D.
I would like to thank all the staff for an outstanding experience, especially Justin for picking out the right massage therapist for me. Justin is down to earth and has excellent customer service skills. This is what brings people back to business, in which I will be back often. Furthermore, I couldn’t thank Julia enough for an outstanding deep tissue CBD massage. She will now be my go to massage therapist. Thank you Julia you’re so talented in this field and I felt like a million dollars when I was finished.
Bunny C.
Very beautiful, intimate... the staff are welcoming and very accommodating... had a hot stone massage and I absolutely loved it.. felt relaxed and calm.. will be returning indeed
Laura L.
Treated like a queen
Warner J. M.
Massages are good. The wet lounge is ok. It's just that the space is so small (including the hot tub) that there's no room for more than one couple at a time. A real bummer
Kisha H.
Went for a spa party, the massage was awesome but the facial was rushed my eyes was covered so I don't know what she used, the next day I have a scratch on my face ???? almost a week later I still have a nasty scratch on my face..
Sadia J.
Unfortunately I will not be returning and here’s why: today I had a very underwhelming experience to say the least. But before I get into that, my first experience at this spa was amazing. I first went early December, the front desk staff was great and helpful, my massage therapist Capri was amazing! He made me feel extremely comfortable and listened to any request I had as far as my focus points. He also recommended these wings that were really really good (pricey but good). He talked to me when I would tense up ensuring I could trust him and everything was great. After having such a great first experience I called to make a new appointment today, Capri weirdly didn’t have any time on the calendar at all so I asked the front desk staff to pick the next best person. WORST MISTAKE. When I arrived and met with the new therapist “Riina” she seemed sweet, I explained to her my bother points and asked if she could dedicate 10 minutes out of my hour to these spots, she responded with “I do this area this area then this then done”. That rubbed me wrong since I am paying for a massage I should be giving some direction. It was a very painful massage I was tensing up and when she asked if I was ok I would say no it hurts when you do that and there was no response just a change in area. It honestly was a waste. I’m in pain, super sore around my shoulders and when I went I wasn’t in pain at all just was looking to be pampered. Even worse when I left out to go to the wet lounge there were no towels AT ALL. No one at the bar area and then I was told by the front desk person there was no food or drinks anymore just tea unless I was with a party or in vip.... as much emails as I get from this place daily none of them never mentioned stopping food service. I am just upset, disappointed and in pain. A waste of money and a waste of my time.
Miguel F.
(Translated by Google) Great very good facilities and attention (Original) Estupendo muy buenas instalaciones y atten
Lounise W.
Great service. Massage and Facial were great.
Jahkia S.
This place had its pros and cons, but i must say upon entry...i was not impressed. The spa is covered by scaffolding so i could not find it for about 10 min. Once i did find it, it wasnt open yet (had about 10 min till open time), but the owner(i assume) was super sweet and let me come inside. A huge turn off was that i was allowed to walk through the locker room with my boots on they did not make me swap into clean indoor shoes until i asked. So traces of fecal matter is probably all over that locker room.???? The locker combination situation was a headache had to keep re doing it Cleaning staff was not wearing a mask The fire place was soooo cozy and nice Main sitting area was relaxing and a cool vibe with all the lounge chairs Bartender was personable and made good drinks Wet lounge area was nothing spectacular the jacuzzi was small the dry saunas are under construction ???? Steam room? Eeehh it was THE CBD SWEDISH MASSAGE WAS EVERYTHING! SOOO RELAXING Sedona mud wrap was...eehh nothing to talk about plus my masseuse seemed a lil intimidated by my body (plus size woman here) Showers were clogged. Water was not going down definitely hampered my experience total germaphob here Facial was eeeh? Saw no difference in my skin it was relaxing, though. Drink couldn't be served till 12 pm so no mimosas here Thai Food was good Services are pricey a bit
N M.
I’ve been here a few times but this is my first review. We came for a birthday during COVID and the safety precautions were in place. Extremely clean and sanitized. The staff was pleasant and professional. My masseuse was AMAZING!! Hands down best massage ever. Richard is the BOMB!!
Deborah H.
I have 250 gift card i was booked during pandemic. I called to reschedule they told me i cant redeem the gift card because they change ownership. How crazy os that. Pushing clients away
Charles W.
Nice & cozy.....
Shani F.
I really wanted to love this spa but aestically it falls short... The massage rooms looked like converted locker rooms in a hostel. Very dank feel to them. The "wet lounge" could use some expansion. Very tight space that I can't imagine accomadating more than 10 people at once (comfortably). The steam room had a strange smell that was attempted to be masked with eucalyptus. Light fixture was also missing from the steam room. Most of the lockers weren't working. Be aware that if you book a 4hr spa party, that there aren't any complimentary items to gnosh on. Simply detox water until you eat (hours later). Also, one of my guests didn't receive the massage she was looking forward to because the spa double booked her a facial instead... Food was just ok. On the bright side, the staff is their saving grace! Our hostess Shaniece went above and beyond to satisfy our needs. The masseuses were absolutely amazing and the bartender was very accomadating. Won't be returning here but hopefully the owners are receptive to the feedback to ensure a pleasant experience for future guests.
Cj O.
This place was awesome. My friends and I really needed a stress free couple of hours. KT gave me a great massage. This place is beautiful, relaxing, updated, and clean. Food is good, drinks are tasty. Would definitely come again, worth the money. Plan to spend at least 3 hours.
Lauryn H.
They advertise themselves as a “black-owned business” but they are certainly NOT. Little tactics like this are not necessary to steal the black dollar. If the service is good, we will come regardless. Please stop the lies.
Briana
I had a relaxing birthday treatment. Clean facilities and nice amenities. I really enjoyed the steam room. If you decide to eat here, get the wings!
Kerry C.
I had the vip room and it was beautiful and very nice along with my massage.
Linsey M.
So the last time I had a massage was pre-quarantine. And I needed one so badly. It was my friends birthday, so I found my excuse and booked us some treatments. We both had a 90 minute massage and let me tell you it was amazing. We both felt so relaxed and the food we ordered was so delicious. It's the day after and I am still on cloud 9. Thank God I don't have to work today because i would be no good! Haha. Everyone was professional and welcoming. I am totally going back and dragging my friends with me!
Marc P.
Not great the massage therapy was not worth the price they charged. I had better service at spa therapy for even better prices. The vibe was not comfortable. The only reason a two star is because the staff were friendly.
Sana S.
Shawn was awesome very professional. I would definitely come again.
Michael S.
The atmosphere was cozy &relaxing..there wasn't a kid in site. Service was great, the only thing I asked is when you use the groupon for the VIP room. A 20 minute message should be given along with the package to entice to for a better customer experience
Claudia C.
Always forget what i like to get when i come here
Ashley P.
Not a very good experience. The place was really rundown and not what I was expecting at all. The massage wasn’t great at all and everything was old and not as clean as I would have liked it to be. Very expensive place for mediocre service.
Simon P.
This is by far the worst possible "spa" I have ever been to. The location is incredibly inconvenient and unsafe. The facilities are derelict and just about everything is broken and out of service. The staff are unfriendly and there is maintenance staff constantly walking the floor disturbing the peace of the customers. The facilities are dirty and smelly, the towels and bathrobes are dirty when handed out, most lockers are broken, the jacuzzi is overly chlorinated and the services run late by over 30min. Avoid at all costs - worst possible place to spend an afternoon.
Andrea S.
Really relaxing spa with a wet lounge and brunch bar. Great place to come with a group for a spa day.
I've been going here for about 10 years now. The massage done by Ron will take 10 years off your body. Literally. Treat yourself. And definitely ask for Ron! I will say he is the BEST.
Alton F.
Been several times. It's worth every trip.
Lansberth H.
Sean gave the best massage ever!!
Luckysuepro
Early morning serenity with a Aromatherapy massage.
Nell G.
I was gifted a spa day experience and I truly enjoyed my time there. The staff was friendly and always available to answer my questions. I loved my 30-minute CBD Hemp Oil massage and enjoyed using the wet & dry lounge. I would totally recommend scheduling a spa day with friends and family!
Stas B.
This was one of the grossest places I have ever been to. In terms of a spa, this is more of a dive bar with a pool then a spa. Robe was filthy, lights did not work, lockers we're taped up, the saunas were both not working, warning signs about people stealing your phone from your robe, it smelt like curry throughout (not a bad thing, just not what I expect at a spa)... Just so very gross.
Andrew H.
This place is old and run down. Besides the new coats of paint (who was in charge of picking the colors?) everything could use some serious renovation. Or just air it out a bit.
Medona P.
The robe was old,dingy, dirty and ripped at the neck. The facility was clean and the staff was friendly.
D W.
Went with a group of friends from work to enjoy a relaxing day. We spent a lot of money for below average service. The staff was rude, the massages were disappointing to say the least. We had a vip package where we could choose from a variety of massages, the masseuse told my friend that the massage that they wanted was extra because he didn’t want to do it. No communication between the staff so there were a lot of misunderstandings. Total WASTE of money. Paid for 60 minute massage in the package but only got 30 minutes because of their fault for holding us discussing payment details etc. we were there 30 minutes early and still started our massages late, when we asked for out full time and explained why it wasn’t out fault, they refused to accommodate, stating they have more clients. The place was practically empty. The pictures I saw look way different from the actual place. Paid for a 5 star experience but got a 1 star experience. There are so many things that I could write but it would take pages. Never going back.
Serenity R.
Clean and friendly
Donett G.
I loved this spa!! The staff was amazing! The place was clean! The massage was great along with the jacuzzi, steam room and everything else! Place is great!
Sarah L.
People there are very nice especially the receptionist. But the place is very old and run down. A lot of lockers don't work either. Regarding the masage itself, the lady was friendly but spoke limited english (I think she was polish) and the hot towels she used on me smelled from old oil! I grossed out! Anyway, I'm looking for a thai massage next time cause they are the only ones who do the job best!
J R.
Love SPA Day and each year we try a different one. Body By Body I had wanted to go and my fried got me a $200 gift certificate. ???????? I got a aromatherapy message and a facial (total cost $234), I enjoyed both the warm ambiance, the Jacuzzi and the wings. That's all. I was expecting more. They had outdoor. patio reclining chairs were the Jaczzi was at, the salad had only one dress ( it was spicy and had peanuts). They were no staff, no one to take orders for drinks or food. My suggestion a relaxing quite room with real recliner. Variety of food. And experience staff. They messed up on my bill 3 x's and I had a gift certificate. S m h Too much money for lack of quality service. I didnt feel like a valued customer from Ms Tukkie.
Lauren P.
The wet lounge was fun to use, but the facility needs work. Most of the lockers are out of order and the bathroom had no lights. There were no towels available and was offered only one each. I will say that the facilities were very clean. Had to call the front desk phone to get someone to show up just to greet us. The massages were below average and my masseuse fell asleep during my session.
Angélique R.
Body by Brooklyn is a gem in Brooklyn with so much potential.
Gretmarie M.
Love it
Etty S.
Had an awesome message!
Shatara F.
They loss their touch. The ambiance is still nice and the massages are good too, but that's about it. They are under staff so you always have to walk to the front desk to ask for a bartender. Their "white" fluffy robes are beige. Some of the lockers are either broken or the batteries are dead. For as long as Body by Brooklyn has been in business. It's time to up grade your materials.
Katrina B.
Horrible place only thing good above it is the therapist Ron who's amazing
Ayanna R.
Great
Kool C.
Awesome experience excellent staff ??????????????????????
Zy-Aire A.
This was my first time going to a spa and it was NOT what I expected. Front desk receptionist were rude and did not tend to guest. This is not the behavior you want to walk into when it’s your first time and you plan a day to relax. Front desk is the first impression and I was not pleased. When you walk in a facility where you are spending your money it should always be guest first. We should not have been able to hear conversations from the back while being ignored and waiting to be helped. When I found the company on Groupon it said the coupon was for 2 people. I called to confirm availabilities and details before purchasing. The receptionist told me multiple times that this ticket for the VIP room allowed up to 4 people. After purchasing I called 2 more times to match up the information on the coupon and the info I was given. I said “ are you the woman I spoke with early about the Saturday 12pm Groupon?” She said “yes”, and I proceeded “Just to be sure my coupon says 2 people for the VIP and we are driving from new jersey but you told me for my Saturday appointment I could bring up to 4 including myself. Is it 2 people or 4?” The woman answered “4”. After the 45 minute drive when we arrived only 2 of us were able to use the VIP room. I was very upset because I called multiple times to confirm a group of 2 and the receptionist ensured 4 was ok. When I told the receptionist this her response was “oh well that was our new receptionist so she doesn’t know policy.” We were not compensated for the false information. If you are training a new receptionist she should not be left alone to give out the wrong information, (our money and time should be just as important to the employees as to us because it’s being invested into their business) but from the experience I had, The other receptionist were barely up front to help so that’s probably why she gave out the wrong information. Overall the facility was beautiful and the masseuse were great and pleasant to be around. They are the faces and the attitudes you want to see when you walk into a spa, not the receptionist. When I do spa again I will NOT return I Would rather spend my money somewhere where i am treated like a paying guest and like my time matters. Also when guest tell you it’s their first time in your facility your top priority should be to make sure they return. Too bad the masseuse can be affected by the people you see before you get to them because it’s all about presentation. I would not recommend someone to come here unless you want to yell hello to the back every time you need help. I felt like my time was wasted and I could have been enjoying myself with my friends at another spa. Which I intend to do next time.
Melody B.
I always come here before 5pm and usually on Wed/Thu. Its never super crowded or over crowded. I usually find at max 15 ppl there but usually its around 10 so it feels like a private spa for the most part. Loved the food I had and my massage was great
Darrell A.
Pricey, but worth it. Something to save up for...
Ruari H.
Not as advertised..
Niki B.
The massage was excellent but the place really needs updating
Necole W.
Always a great experience
Anita S.
Please fix your hours on Google so that they reflect the hours you are actually open. Or stay open later.
Sophia A.
I'm enjoy it alot
Tanequa B.
Small cozy
Lenore S.
Absolutely amazing! Wonderful staff. I felt so refreshed
Eva G.
Staff was great!
Nabil H.
Great cozy place, super clean and professional, has everything that is needed, especially a super cold one person pool to wake you up!
Denise L.
Excellent service
Adrienne H.
Love it
Chrissy 2
I got a Swedish massage from Cara. She was really good and she asked about my problem areas. After the massage, she recommended exercises I can do at home and invited me back. Will book with her again!
Alladin A.
Great experience definitely doing it again!
Ordonna R.
A beautiful spa
Amirah N.
Always fun!
Dymond S.
Awesome experience, have to go back!!
Paulette S.
The staff is amazing and treat you like a queen!! They helped me surprise my mom for her birthday and it was great!! Thank you!!????????????
Chanel C.
A beautiful day of tranquility and wellness at it's best. The wet lounge was clean, all the saunas worked really great. Service was impeccable. Staff kept walking around making sure everyone was pleased with their experience. Very much so needed, it seems they have increased their level of hospitality and service. Loved my self care day at Body by Brooklyn today:)
Tisha C.
Did couples spa in the VIP room. The service was great a s Christina was on top.of it. We came at 11am, so it felt very private. The facility was very clean a d VIP room was all that! We were able to play our music and drink champagne the entite time. The massage was 60 min aromatherapy, pretty simple nothing extra, but they did help me clear out my stuffy nose. The food served in the VIP was amazing and more than what I expected. We were like kings and queens all day. The staff and patrons were black and so it was very comfortable for us. Very clam professional environment.
N D.
My therapist is all mine. Im going back monthly. If she left this establishment I'd follow her. In any business there is always a negative person, but she was so insignificant I'd ignore her again. Their greeting staff and reception was very sweet. Thank you ladies of the positive forces. 275 park avenue for body by brooklyn is near the corner, and not the green gated building. The spa needs a larger sign. Thank you son for my birthday gift. Facial and deep tissue massage.
Leslie P.
Awesome
Kelia R.
Janelle the Manager was rude and disrespectful. Poor customers service. Kelsey was very nice and have good customer service. J'key the bartender was nice and drinks was nice. The experience was nice. But in the Beginning when Janelle the Manager came and kill the whole vibes just as we got there to sign in. Didnt care what she said to her employees in front of us about us.
Iris W.
I received a spa treatment gift certificate for my birthday. Finally got to use it. Overdue and definitely needed. Tranquil & relaxing experience. So enjoyed it!
Ki W.
Nice! Enjoyed the swedish massage
Dianne M.
Body by Brooklyn was amazing you got to give it to my home borough.
Kurtlyn B.
Great hospitality!
Ashley S.
This place is amazing. I love the saunas and the staff. The wet lounge is an affordable place to regroup and recharge. The locker room area is wonderful. I really can’t recommend the wet lounge here enough.
Deborah V.
I booked a massage with my husband it was ok but the music during massage was to loud and not really relaxing at the end of the massage someone knocked at the door very loudly... then we went to wet lounge and this was REALLY DISAPPOINTING, the smell in the pool is AWFUL people are screaming laughing so it’s impossible to relax. All the products to clean the pool are in the middle of the area The sauna was clean and ok but there is no much to do you don’t feel comfortable to stay for resting it’s not calm at all even close to the fake fireplace people where organizing birthdays so it wasn’t easy to stay and enjoy.bdbd I don’t recommend I’m really Disapointed.
Trae H.
I celebrated my birthday here on Saturday 12/15/18 & it was PHENOMENAL. I had the 60-minute Swedish Deep Tissue Massage & my massage therapist (Elizabeth) was incredible. I only had to tell her my tender spots once and she was on it. An amazing experience. The room was dark, zen & a total escape. As far as the ambiance of the wet & dry lounge that was awesome also. I saw reviews about the “quality” of furniture and it not being as upscale as it appears online, which I agree to an extent (tables & furniture in the dry lounge had rips & marks & weren’t “luxury”) but that didn’t take away from my experience at all. Everything was clean, very spacious and I had no issues. The locker room was clean & spotless and very nice. They had razors available, shaving cream, cotton swabs, & blow dryers. Everything was clean & organized. The staff were very nice. The bartender was very friendly, asked me why I was there & if there was a special occasion & when I told her it was my birthday she was super engaged and pleasant. LOVED my experience there 100%.
Jelani De L.
Nice facility, mediocre treatment. Had the hammam with massage package. Both were underwhelming. The practitioner appeared to be simply going they the motions and not really connected to the process at hand. So the treatment was as blame as he was. He had a very pleasant disposition but the treatment was not good. I'm sorry to be disparaging but feel compelled to be honest.
Krystan C.
I celebrated my 30th Birthday here yesterday with a couple massage (Prenatal & Deep Tissue) and rejuvenating stress relief facial. Every thing was amazing and can't wait to return! I heard many great things about this establishment and glad I experienced it myself.
Moishey R.
Not good at all
Jamal L.
I love the cold plunge. Coming from the gym on leg days it helps with recovery so much.
Sophia L.
Not enough staff for much availability for same day appointments during the week.
Valerie F.
Terrific. So much nicer, great appropriate price and I sure needed a salon. The other places are 2 to 3 times more and never available. A real find. Clean, pleasant and excellent service.
Karina T.
Loved my visit!
Ray D.
I received a gift card for this place last year, I must say its nothing that I expected. To start off its not as glamorous as the website makes it seems. Front Desk staff was pretty nice and polite. The locker room was a regular standard locker room, the temperature in the sauna was great but had a weird smell. The Jacuzzi was pretty small only about 4-5 people fit. When it comes to food and drinks they are robbing people. All the food is purchased by the market they have on the same block that they sell for doubled the price. The drinks aren't made by licence bartenders, front desk staff make the drinks which weren't all that great and also expensive. As for the massage itself, it was great I don't remember his name but I left feeling like a new person. The way management speaks to their employees is horrible, this place has major potential just need a few minor adjustments and new management.
Sol W.
Crooks. They go into your lockers while your getting massage and steal your things. Happened to me today. Never go here this place should be shut down. Enjoy my money while my goal is to shut this place down
Takisha T.
Good evening. I had a very poor experince. I received a gift for thos place and set an appointment. I had to cancel due to work . They rescheduled it. It was 24 hours before. I had an emergency and had to reschedule. I didnt receive a call back. So I called them 2 days later. They told me I shoild have call 48 hours in advance. was hours in advance. I wasnt aware of that. They young told me she call both numbers when she lied about it. She called the wrong number. So they are not giving the refund. I believe its wrong since they told other people I know whom goes there told them 24 hours in advance like I did. It'snot about the money. The part that really disappointed me was they said the manager was going to call me back. They never did. They were never going to call. That's poor integrity of the business. I've been there before, Never had a problem. The ethics of this establishment has changed. They lost my business. It's not a bad place , just poor service.
Josephine M.
Great
Rachel H.
Place felt different than what website showed. A bit run down and front entrance not very inviting. Expected more locker room felt like a high school gym. Massage therapist was great. Bamboo cane massage different than hot stone but still relaxing.
Kim Marshall - Pr D.
A gem of spa in the City
Brenna D M.
Having access to the steam room and sauna prior to my service was nice but I would be cautious when booking a skin service. I had a few break outs when I went in for my facial and when I left they were incredibly inflamed. I also informed my facialist that the last moisturizing step was burning parts of my face so she removed it with a wet towel and then said I was done. My face felt tight and I left with dry patches around my mouth.
Joe J.
Great overall experience each time I visit.
Denise D.
The masseuse Marquis was horrible, he failed to massage the whole body, and has no personality. This is a nice place but today it was a bit off, I wasn't happy with my service, but I will say the Manager definitely tried to fix it. I will give them another chance.
Damon M.
Awesome place to visit with your signifigant other. Ambiance galore. Superb relaxing atmosphere!
Lakiesha O.
The experience and atmosphere is great. The masseuse is thorough. But there needs to be a full time bartender to attend the bar. The drinks are horrible.
Eran C.
It looks much better online than in a personal visit. The facilities are ok. Nothing to write home about. Massage was average at best. We ordered guacamole and it wasn't good. Overall it was just ok. I won't visit again.
L Y.
My time here was relaxing. The staff was inviting and attentive. I would've given it 5 stars but the chlorine smell was strong near the jacuzzi, but after speaking with the manger it was corrected. I will return here in the future, thank you Body by Brooklyn!
Jasmyne C.
Horrible experience the jacuzzi wasn’t working and they weren’t accommodating for it. Staff was very rude from the moment we were greeted. The place overall was outdated and not clean. Robes/towels were dingy. The sauna was dangerous -wooden chairs had splinters and the nails were coming out which stated “careful dangerous to touch”. Hands down the worst spa/customer service experience I have had in life. Sad because I wanted to support a local business. Will not be returning. A spa experience should be relaxing starting from the moment you enter with staff and they failed to even service that. Wish I remembered to take photos. Do yourself a favor and go elsewhere for spa services.
Lakia R.
I had book a couple's massage on June 24 but I had to cancel. I haven't even gone to this place yet and was receiving bad customer service. When I called to cancel they told me my deposit will be refunded back within 3-5 business days. 3-5 business days has passed and still no refund, I called the place a couple of times and left voice messages and no returned my call. I called on Saturday July 7 the following week and finally spoke to the manager named Dimitri. He told me my refund process did not fully go through and had to redo it again. He was very rude to my boyfriend on the phone and needs to go back to management class 101 to learn how to deal with people. I will not recommend this place to anyone I know
P Aurora R.
Relaxing environment, the staff are great
Lloy A.
Not organized
Altima J.
This is the premiere spot to go to relax and enjoy your day in the spa!!! A++++++++
Sruly B.
Great massage
Ainka D.
My fiancé and I used the vip suite and it was excellent! Faith at the front desk was very friendly and helpful. We will definitely be back!
Opal M.
Had my 40th birthday and Leah was absolutely amazing putting this party together. My guests were very happy as was I. She kept me up to date with any and all changes and anyone that can make a Gemini happy deserves a raise. The only reason it wasn't 5 stars was because some of my guests were turned away from paying in cash in person as opposed to online even though it was before the actual party. If this is a spa policy it needs to change. Thank you Leah. She made sure this didn't deter my guests from coming. You're awesome!!! We were 18 deep and everything was smoothe.
P Aurora R.
Suffering from a night before over indulgence, this spa offered me comfort, peace of mind and relaxation the entire time. I am looking forward to my next massage and day of rejuvenation.
Rodney M.
Great place to relax and get away
Donna B.
My daughter booked a day at this spa for me and it was the Best experience ever.. Such a beautiful establishment.. They have food and drinks.. You won't be disappointed
Christine K.
The manager was extremely unprofessional. Her tone was rude and she made it seem like we were wasting her time. After not liking what I paid for she did nothing to rectify matter. Then call 2 days to say I owe a deposit fee after they messed up and charged someone else's card on file and demand payment. I will never go back.
Nykkeicha M.
A wonderful experience.
Zarifa L.
Very nice and clean. The staff is very friendly and polite.
Msjay
Relaxing... love it
Tamika S.
The worst spa experience ever!! The staff is amazing but the manager "Ms. Rose" is the worst. She was rude and unapologetic. When the chef did not show, her only offer was to allow us to order in. She didn't offer a discount on services not did she offer a complimentary or discounted beverage. That wasn't the only issue. All over the building you will see a promotion stating, if you leave a Yelp review you will receive a 10% discount. Upon completion of services when I attempted to call in on the ad, I was told a discount will only be granted if I provide a 5 star review. You can imagine after the experience my group of 12 had, there was no way I would offer a 5 star anything. I notified the manager that these scheme she presented to me was extortion. It is illegal to barter discounted services for undeserved reviews. I will never visit Body by Brooklyn again. Ms. Rose needs to either be instructed to take management courses or be deleted demoted. They manner in which she handled today's events demonstrates her inept aptitude in customer service. I had a wonderful treatment but it was ruined by incompetent management.
Stephanie D.
It's a nice place, I went for my husband's birthday . My masseur however wasn't so good.
Sophia A.
I been here the experience was wonderful that why I'm treating myself for my birthday, the last time I did it was on my anniversary with my soon to be ex husband, anyone that is reading this post I advise you or friend families and just a nice person you know to go and enjoy the experience. ????????
Flos B.
Body By Brooklyn is the best kept secret in Brooklyn. It is a hidden gem that inconspicuously sits under the BQE. The outside is nondescript and bland so when you open the door you would never expect to see the clean beautiful decor that greets you. The receptionist was friendly and professional. She explained how to use the lockers and the services that are offered. The locker room was bright and immaculate. I was booked for a facial and was promptly called for my service. My facialist name was Maureen. She was very experienced and exuded professionalism. At completion of my service my skin was glowing. I then went to the bar and topped my wonderful day off with a Bellini. My spa day was a wonderful adventure in the best kept secret in Brooklyn.
Vernita E.
A well deserved session!!! Service was great!
Barbara C.
The roles were not santize. I returned the roles 2 times and when they gave me the third role it was too small.
Sue A.
Going through a transition that's affecting the services given. Love this spot.
Shafa D.
It has been falling for quite some time now. They don't offer food anymore. It looks bare. It is a promising place under better management.
Phillissia
Had the Swedish Massage, Facial and Reflexology. I'm Sooo relaxed!!!
Monica
Enjoyed every minute of it
Tujuana S.
It was clean n the people who work there made you feel at home
Sheevs C.
AMAZING........Ive been here twice and I love it. The environment is clean and neat and it smells great. I usually get the Aromatherapy Massage for 60 minutes which is heavenly. The wet lounge is cool too. I'll definitely be back again.
Jade Z.
I love this spot. Enjoy beautiful locker rooms, a jacuzzi, cold plunge, two saunas and a steam room. Plus they have alcohol and a dry room w tons of seats and a fireplace.
C J.
BBB use to be better, now it's just average.
Nadia V.
Great time with a day pass. Was relaxing but can still use some improvements. Still a great value and will return
Mr.aszure P.
I knew it
Ashley S.
I have been to this spa a few times and I have always been treated well by staff. I never seen the spa dirty or the spa locker rooms unreplenished during my visits. I was able to have a light selection of food and quality drinks. However, I do remember events happening during certain spa visits on a Friday or Saturday which can be very noisy and not so private or tranquil. Other than my spa preference, Ron is the best massage therapist at Body by Brooklyn.
Theresa M.
It is a very nice and cozy spa. My group has is still talking about it.
Nneka M.
Not worth the money.
Kay J.
Unfortunately, Body By Brooklyn is losing its groove. They need a revival!!! I planned a ladies night out event and the bartender was gone. The menu for their lounge needs to feature more authentic food, not nachos and Sabra Hummus. When the receptionist offered to make the drinks for us, we had to return the drinks because the wine tasted like juice and seltzer. Even worst, a glass was dirty with what seemed like a lip mark. Then came the massage to save the day, right? WRONG!!! There was an obvious space heater in the room. Not the cute executive professional type, no, it was like the tall Lasko towers :-( What is going on?!? Five minutes into the massage, the WiFi went down. As a result the zen like spa music shut down in the rooms and you can hear everything in the corridor throughout the massage. Not cool. 1 of my friends came from out of town and I apologized to her and the other ladies for the experience repeatedly. This could have been one of their worst days ever, but there were no apologies or any form of restitution which led me to believe this was their new norm. Body By Brooklyn has so much potential, but clearly the standards are low. I hope they get it together soon, it use to be one of my favorite places to relax.
Paul N.
They canceled our appt due to their double booking 3 weeks after making the appointment and less than a week before our date. Manager didn't even make a token offer of a discount.... Canceled, unhappy, won't go back. Pretty bad look
Chiekezi D.
Loved every minute of it
Patience R.
Great service. Clean and very friendly staff.
Barry G.
nice and pleasant.. place is clean ...facilities nice...everything was working
Nelson B.
Great staff and facility.
Ladi D.
Cons: NO FOOD I repeat, NO FOOD. How one expects you to spend all day at a spa with NO FOOD is beyond me. I asked if I could have food delivered: answer NO. I asked if I could leave and get food: answer NO. I was offered chips and salsa; whaaat??? That's what you eat BEFORE food. I was told there's a cook with a menu on the weekends. Ok that's great, it's Monday and Im hungry now ... They have a great drink menu, but I wouldn't know because "they had 2 party's over the weekend and they were all out. Ya don't say, you had a multiple groups of people during Superbowl weekend?! Shocker! That's great what about the patrons on Monday, guess we don't matter ... so after being told no to numerous drinks on the menu I finally choose a $10 drink. Which cost me $10.88 when I checked out. Principle not point. Obviously it's Brooklyn, so no parking. They don't monitor the areas: multiple people using flash to take their selfies and speaking loudly in the wet area. Steam room = just a warm room. Suggestion: washcloths in the shower area??? Rather than plastic bags for our wet clothing, why not a spinner to dry bathing suits? Pros: Robes large enough for a plus sized girl like me. There's a groupon
Deidre O.
Just great. My masseuse Shabat was awesome
Rob L.
Quite different from your typical ambient-music spa. Also has a bar. Could use a little more attention to the details. Great massage.
Benjamin G.
This place can be hit or miss but it's a place I've been to often and would go again
Elaine W.
1 steam room, 2 suna, cold dip pool, hot tub, no food only snacks. Nice place to relax and get away for the day
Keesha B.
Great experience
Lissia C.
Very expensive. VIP room is dirty and out of date
Sheila H.
It's over rated
Acietta C.
The place it self is a great place. The managers attutide is a bit much. She’s rude and inconsiderate. I book the couples massage in the VIP room the massages were great. The VIP room would hv been great I guess I’d rhe music and the TV worked. I informed the Manager of this issue before we even got to enjoy the room it was a gift for the hubby. I also thought that was part of my price. I asked being that these two devices don’t work is there something being taken off. She instantly said NO! very firmly. Then she went on to say “You people open the Champagne and ate the chips. Ok that is true but we thought the the items was going to be fixed. We were in the room for a hot 10-15 min. So nothing was fully consumed. She was very rude up until I told her I wasn’t there to argue with her, and that I was in the law enforcement field she changed her tune. It shouldnt have went that far. She should have tryed to find a solution. Needless to say I had to cancel the VIP room. And that part of my husbands gift was reined. The place itself is great the manager is the worst!!!She needs people skills. If the manager can’t assist with issues that the customer is having what good is she/him.
Mv W.
Cozy beautiful and totally zen
Marie C.
Had a great time. relaxing and fun only down side was theres no full resturant but drinks and atmosphere makes up for
Ronny C.
Great spot for massage and wet lounge need to ask for Ron.
Brittnee B.
One of my favourite spas in NYC! Full bar, great food, and even better spa services.
Never Trust A Crackwhore Stephanie C D.
Amazing place!
L L.
Clean comfortable, price right...will return.. Had the body polish session. OMG u gotta try it. So nice....
Tarika C.
If i could give this place -1 star, I would. For my birthday weekend, my husband and I decided to get a couples massage. I called this place and was met with the worst possible customer service I've ever experienced. The first lady that answered the phone told me that they had availability for the date that I wanted to book however, Samantha came on the line 2 minutes later and informed me that they were booked. I attempted to explain that the other lady just told me the they had some slots and if she can double check just to make sure. Samantha refused to check. Samantha's attitude was extremely rude and unprofessional. She proceeded to tell me that I should go to another place. Yes, that's exactly what I'll do. In fact, I hope everyone goes to another place. I refuse to patronize a store that behaves as if they are doing me a favor. Please everyone, do yourselves a solid and stay far away from this place.
Precious B.
Good experience great service good choice
John D.
SO relaxing and this place is clean no signs of mildew fun crowd. just go.
Nicole C.
Services offered there are fantastic
Rachelle M.
Amazing service and wonderfully delightful staff. My party planner made my spa day truly special. Great place for bridal/birthday events.
Cheryl J.
It was wonderful and relaxing time.
Benjamin Z.
It's a lovely way to relax. Lot of little improvements they could make to make it top notch. The hot tub is nice (could be a hotter though), steam room is great, sauna is nice and easy (touch hotter), Russian sauna is right on. If they were a little more on top of cleaning up (lots of towels and robes left everywhere) and maintenance (water fountain needs to be fixed or removed, plumbing on the hot tub and plunge pool need work, locker area looks rough) it would easily jump up to 5 star place. People there are wonderful.
Shanequa O.
Amazing
Imrana Z.
I love Spas ..the service here was good. I got the Turkish Hammam but it was not like hammam's I've experienced in Turkey. The food not so good. Do yourself a favor and not go on a Saturday if you are looking to relax. Also I was there with a party and they made us share lockers. There was no way the place was that packed that people need to share lockers. Also the lockers are small.
Tess M.
The massage was great but the lady on the front desk needs to be trained. I was surprised at the cost of my massage, although granted I must have seen them at some point HOWEVER being told it is cheaper than Manhattan is 1) rude and 2) not true. If that's a way to entice people back it's not. Looking at other reviews I wonder if this was Kristal? Rude and uninviting. Would recommend going elsewhere
Nifara A.
Too noisy.
Shauna G.
Staff needs an education in hospitality
Deborah B.
It was my first time visiting a spa in Brooklyn and it is one to write about. I would not recommend visiting that spa to anyone especially if the manager Kristal is on duty. She is disrespectful and have no customers service. The other staff members were nice and accommodative, my facial was great and everyone enjoyed the treatments they received but that manager Kristal need to go back to school for training in management and customer service. I am a Business woman and I know what it is to ensure that my clients are always satisfied and don't leave my place of business with a bitter taste I their mouth. I must say my family and I left with a horrible taste in our mouths. Shame on you Kristal!!!!!!!! You just lost a whole lot of business I have 2 wedding parties and a few birthday gifts that I was looking for a spa to host and get gift card but I can assure you, body by Brooklyn will not be in my list. I did make a written complain to the owner, I do hope it was delivered.
Lazer K.
Loved this place!!! Great environment!!
Tamara J.
My Body By Brooklyn experience was less than desirable. My fiancé and I decided to go here after the Brooklyn Half Marathon on March 16, 2015. I will start with the so called pros: 1. There was a decent amount of parking directly in front of the building; 2. they only have three showers, but they are huge and can fit a half dozen people inside one; and 3. the staff, although they could have been a little bit more on the professional side, they weren't horrible. The restaurant/bar area was ok, but not very tidy. The sauna/steam room area was cool in that it was co-ed, but the cold plunge pool was out of order - not that anyone was really interested in plunging into a pool of cold water anyway. I purchased the Swedish massage - which is my favorite and I get a Swedish massage at least once a month. My massage was set to start at either 2 or 3pm and my therapist's name was Boris. I arrived at the waiting area approximately 8 minutes before my scheduled massage. However, my therapist didn't show up until 20 minutes later. I was waiting so long, that I asked the person (who I assumed was the manager) to make sure I had the time correct. She came back and said that he should be out shortly. I then waited another 10 minutes. When Boris come out to greet me, he looked a little weird and was speak so low that I had to keep asking him to repeat himself. It was as if he was high or something. When we got into the room, I explained to him that I was ticklish on my knees (I know it sounds crazy), but if he could please not touch that area b/c it is uncomfortable. He told me to lie on my back. face up - which I thought was strange. Like I said above, I get massages all the time and I've been asked to start my massage laying on my back. When he came back into the room, he told me to put both arms behind my head and started to apply lotion under my arm right next to my armpit which is a very sensitive area. I had the right mind to get up and leave but my body was exhausted from the race and I really didn't want to make a scene. He kept just lightly touching me with lotion and then when he got to my knees, he kept touching my knee! I informed him on several occasions to stop touching my knee and to also stop just applying lotion. I paid for a massage and expect that. He kept apologizing but doing the same thing. When I turned on to my stomach, he never really massaged my back but kept trying to tickle my arm, putting his fingers in my toes, and pressing my head into the massage table. I finally made him stop because I was so tense and uncomfortable that I could not take it anymore. I felt so violated and disgusted that I immediately went to the front desk and complained. The young lady look at me with a blank stare and very much uninterested in what I had to say. I asked if anyone else ever complained about this guy and she said “never”. At this point, I was in a rush and didn't have time to take it to a manager. I'm not a complainer, but I have to say that it was the worst experience of my life! If you ever go to Body By Brooklyn, I would advise you to NEVER get a massage from Boris.
Jonathan Y.
Not normally the kind of person to write a review, but I'm trying to get into the habit, since I've benefited so much from everyone's collective wisdom. I've lived in Fort Greene for almost two decades... we have come a long way huh?! That a large spa would land in this celebrated and now moneyed hood is no shocker. I was gifted a massage a year ago and finally got the chance to redeem yesterday. To get to the point: the massage itself (administered by Kevin) was fantastic. That dude was a pro. But the facilities (or "wet lounge" in BBB-speak) are quite mediocre. I read here before my visit that the hot tub was maintained at 95 degrees, and I was sure that must've been a one-time issue. But that was exactly the lukewarm temperature all day long. Not a pleasurable Jacuzzi experience. I'm sure there's regulatory mandates at work but does a 20 square foot hot tub have to print it's 2'6" depth around the perimeter eleven times in large type? Eleven! Weird distracting design things like this are in abundance. There's no silence in the sauna or steam room: Hasids volunteer technology gadget reviews in broken Yiddish and heavily tattooed gangster types mumble to themselves. The steam room was not adequately steamy. Towels ran out. And lastly: the ~$10 remainder of a $100 deposit to reserve the appointment was not refunded, even though I was told it would be on the phone. Not worth arguing about, but certified the fact I will never return. Body By Brooklyn is overpriced and under delivers. I'd go further afield next time to get a more relaxing, hotter hot tub experience.
Tiffany H.
My first spa experience was a great experience. And it was on my Birthday.(1/6/14) I did the Red Flower Hammam Treatment, so Love It. I had a therapist name Ron, he was great. Such a Gentlemen, talk me thur how the treatment works and was great to talk with. After my treatment I had a drink and lunch it was very relaxing. The place is not crowd you get to enjoy the wonderful experience. I will be going back. Thank you Body By Brooklyn...
Bilqis B.
I got a great massage, the sauna and cold tub is tiny. The steam and dry sauna room was ok. Lockers are super big but the service at the desk was weird, fake and unfriendly. (Not all but most) they told me they were filled to capacity then sold a day pass to a woman right in front of me! Lol ummmm yea, I won't be referring or coming back.
Michelle P.
My experience at Body By Brooklyn was exactly what I had hoped for! From the atmosphere to the facilities to the services, it is truly a great spa. I got a Deep Pore Cleansing Facial and I was very pleased with the results. It was the perfect length of time and I felt extremely relaxed throughout the entire hour. After my facial I went into the sauna and fell into a truly blissful and serene state--something that every college student needs to escape to every now and then! The other great thing about Body by Brooklyn is that they have a Martini Lounge! Although I didn't go in as part of my visit, it looked as though all the customers inside the lounge were having a great time. I also saw that there were private parties and catered events, something that not every spa in the area has. I would definitely book a party here for an event such as a birthday party or a reunion of some type with close friends. If you're in Brooklyn looking for a relaxing, luxurious spa, Body By Brooklyn will not disappoint!
Stephen H.
I found Body By Brooklyn on my last trip to the city. I had an amazing experience. The atmosphere was super relaxing and the staff was extremely helpful and friendly. I had a deep tissue massage, and a quick steam, both were exactly what I needed. The highlight of my trip!
Georges C.
Had a really good experience, back never felt so good after that session.
Ron F.
DO NOT GO HERE IF YOU WANT TO RELAX! EMPLOYEES ARE TO LOUD AND FORGET THAT THEY WORK IN A SPA TYPE ENVIRONMENT! Almost everything about this place was WRONG! No towels in the bathroom where there are shower stalls, poorly maintained I must add. The massage was decent but I've gotten better from non- professionals. If you ask any of the "help"/staff for anything you're greeted with a snarl! Just bad business! I have to say if anyone likes this place they've NEVER been to a REAL spa before! I wish I could give negative stars!
Melanie W.
Personally, I thought this place was awesome. I've been to a ton of massage places in the last year because I hold a lot of tension in my neck and shoulders, but usually no one really helps all that much. But after going to Body by Brooklyn, it's been WEEKS and I still feel great! I will definitely be going back to them in the future.
Believer Of Jesus C.
I guess I did this backwards and looked at the Yelp page after I went to BBB, but looking over their uneven reviews, I just wanted to throw my opinion into the mix. Staff is the most important asset for any business and the buck stops with the manager, so congrats to whoever is in charge, because the ship seems to be steadied. Service was friendly and professional and everyone I came into contact with either greeted me or asked if they could do anything for me. I went for a 90 minute deep tissue and 30 minute reflexology massage - definitely two of the best treatments I've ever had, and I'm pretty big into both. It wasn't my plan, but I did get a pedicure I was really happy with - I can't speak to the color selection because I use my own polish. The facilities are super clean and spacious, and I probably should have gone for the wet lounge/steam room, but I was pressed for time and was on a mission to get the horrible knots out of my shoulders and restore my feet to normalcy. WIll definitely be back to check out the rest of the place.
Gae S.
I love this spot and the masseuses. I've been hear a few times before but the best time was when I went to this place with a bunch of my girlfriends for a spa date and it was awesome. Its $45 for the whole day and thank god for $5 all day parking cause that would have been a hitch in our plans. But we loved the décor and vibe of the place and the massages were amazing. It was great to catch the $20 brunch on the weekends and then after we just chilled in the lounge getting our martinis' on. It's just an awesome place and environment to relax your bones and spend time with your girls. Spacastle is great but it's gotten so popular that it's hard to relax when there are so many people there. At Body, it was the perfect equilibrium of peace and fun.
Mary M.
Wow, this place is beautiful and just relaxing. I normally don’t treat my self to any thing special so when I do I want the best and the best is what I got. I got the swedish massage and oh my, I felt like I drifted away on vacation in the islands for a little while. My muscles were relived of the stiffness I usually suffer from, I walked away feeling like I had a new body. I had such an incredible experience at Body by Brooklyn, I can’t wait to go back one day.
Candice C.
There’s a lot of negative reviews about this place, but I didn’t have that kind of experience at all. I thought the atmosphere was calming and serene. Everything was neat and tidy and the staff was friendly as could be! I felt totally comfortable the entire time I was there. The price was absolutely right for my deep tissue massage (and the benefits were lasting, let me tell you!) let alone the martini room! When I found out they also do weekend brunch, well, there are future trips planned. Let’s just put it like that. I will most definitely be coming back!
C R.
Body By Brooklyn is the kind of experience I thought only movie stars could afford. I was absolutely stunned at the kind of service I got for only $45! The Russian Sauna alone would be worth the price, but what I wasn’t expecting was the ease of relaxing, where none of the staff were anything but calm and helpful all day. No one tried to push extra services on me, though they were available. I left feeling more rejuvenated than I have at spas that cost three times as much!
Roger W.
Body by Brooklyn is truly a divine experience. I would recommend to anyone who wishes to reward themselves or someone special with the ultimate spa experience. Yet it is more than a spa. It is self-indulgence without the guilty feeling. It is pure bliss. And it is all made that more enjoyable by the wonderful staff that caters to your every need. I have found a home away from home. This is my own little oasis of peace, serenity when not vacationing. It is almost like taking a vacation in Brooklyn; and enjoying every moment of it. I have already picked up a few gift certificates for Mothers' Day.
Wednesday Lee F.
We're on a tight budget, so spending money at a spa is a pretty big deal for us. Not sure what's up with all these negative reviews. The place I saw was clean and spacious, with plenty of room to relax. All day wet lounge passes were well worth it. The staff was friendly, courteous, and seemed pretty serious about making sure we had a good time.
Chris P.
I have never been here, but after sending my wife I will send her again. Without going into too many details of the services she enjoyed there, I can tell any guy out there that if they want to score major points while doing practically nothing (outside of sending their wives out for the day) send them here. She felt like she spent a bit much, but for a spa of the quality she described, I didn't think so at all, and for how relaxed and happy she was upon coming home, I'll send her back at least once more before the year is out.
Mary Jo M.
perhaps my daughter and i went on a down day because our experience was mediocre at best. we arrived and no one was at the desk for about 5 minutes. that gave us time to notice the lobby was dirty. not what you want for a first impression and probably followed me through the morning. after my first treatment (which was a good massage except that i could hear everything the women in the room next to mine was saying and she talked a lot) i was told my facial would begin in 5 minutes. after 25 minutes of sitting and waiting i finally found a woman working in the laundry room to find someone to let me know what was going on. i did not feel the woman doing the facial knew what she was doing and worked too quickly to allow for relaxing into the treatment. after our treatments we were going to have lunch. again after waiting 10 minutes and having no one at the bar to take our order we left and went elsewhere for brunch. i would not recommend this spa as it simply was not professionally run.
Jazzy J.
Maybe it's cause I'm a dude I don't notice as much as the women, but i thought this place was great. I got a gift certificate for Christmas from my mom, she always gets me massages and I had the "Concrete Jungle Juice" cocktail and then the deep tissue massage. Needless to say it was relaxing, after the pain...but that's cause I carry a lot of tension, who knew, I thought I was much chiller!??!!!! Anyway, I go once a year for massages, but after hitting this place last week, i"ll probably try to change that and go three-four times a year, after all I deserve it!
Yolanda C.
Great
Jaysumma O.
Body By Brooklyn is the WORST experience you can hope to pay for!!!! It is the most lame excuse for a Spa after the appeal of the asthetic which is quite worn in now, wore off. Completely useless staff that are totally ignorant about the industry or even basic elements of service, treatment and professional behavior. A clear sign of NO training what so ever and not attention payed to hiring qualifications. It appears as though the manager has hired all of her friends whom all consort to cover her butt as she must be the worst manager I have EVER had to confront on a professional matter. I have been to this spa about 4 times, each time thinking it would get better after incessant complaining from day 1: when the jacuzzi was at 98 degrees for the entire day and the so called bar was basically out of ever liquor one ordered. Staff on cellphones and eating food in plain view.... all the while having not a CLUE as to what they are there for. The last straw was yesterday when I took 6 of my staff members there for a staff appreciation day / holiday party. I got everyone mani-pedicures and lunch. I spent over $500 collectively throughout the day including a big FAT tip for the esthetician and bar tender - the ONLY two who had a clue). THE JACUZZI WAS AT 96 degrees the ENTIRE day!!!!!!!!!!!!!! $500.00 and not a drop of hot water. The management is AWFUL and was no where to be found throughout the day when all 15-20 of us in the Wet Lounge were complaining about the water temperature while sitting in a jacuzzi that was colder then our body temperatures. All complaints were met with a bulls@#t story that they have been telling since the first day I had had the jacuzzi issue 6 weeks prior.... "it takes a while for the jacuzzi to get warm" (it was 12 noon, they open at 10:30am), "it looses warmth throughout the day" (I have managed fitness centers with jacuzzi's... this is a lie), "there is no way for us to adjust the temperature" (also a lie)... So basically, you can complain that the water is cold and they agree with you that it is cold (yet will state that it is "actually" 2 degrees hotter then it reads), and that it should be warm)er), but they can't fix the problem within 6 weeks let alone within the time it would take to appease a customer. Nor will they compensate an individual who fell victom to their inability to run a business and do their job. When I checked out and asked if the manager thought I had the experience they looked to deliver, she simply back tracked and side stepped knowing full well that the simple fact of having her jacuzzi off line was catastrophic. After having had visited several times before in the midst of complaints, I THEN bring in 6 people on my dime, spend over $500.00, your establishment drops the ball on the day and guess what??? She comped me one drink for my troubles... WORST MANAGEMENT EVER!!!!!!!!!!! Clueless meets Dumb and Dubmer - why are you a manager?!?!? what are you doing in NYC?!?!? Go stock shelves in Nebraska BBB, Thank you for one of the worst experiences in my consumer life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Oh, and the food sucks, the flip flops break and also are VERY slippery (let your lawyer know). Watch out for the stains on the towels and bathrobes..... not sure what they're from. You will NEVER find a tatter / fray free towel as they all seem to be purchased (or gifted) from the lost and found bin on planet Funktopia. On Funktopia, everyone is filthy.