Liz Z.
1 month ago
Got the most amazing massage today! Renee & her staff are amazing. Highly recommend!
Faye H.
2 months ago
From the first phone call and communications with Rene, to delivery of service, this was an absolutely rejuvenating experience. The therapists were skilled, the attention to detail was truly impressive which set the tone for a perfect girls-day! Highly recommended!!
Liz Z.
1 month ago
Got the most amazing massage today! Renee & her staff are amazing. Highly recommend!
Faye H.
2 months ago
From the first phone call and communications with Rene, to delivery of service, this was an absolutely rejuvenating experience. The therapists were skilled, the attention to detail was truly impressive which set the tone for a perfect girls-day! Highly recommended!!
Kathy P.
2 months ago
I was pleasantly surprised how accommodating they were considering I booked it without know anything about them. It was a very pleasant, relaxing experience and Shiva was wonderful and did a great job helping me relax. I will definitely look them up next time in Scottsdale. Thank you !!
Savannah W.
2 months ago
I LOVED MY EXPERIENCE HERE! I received a 90-minute hot stone massage, and my massage therapist was so incredible and focused intently on my problem areas. She even was able to work out two knots in my back that I've had for YEARS. Such a relaxing experience.
Marianne S.
3 months ago
Just had an amazing facial treatment from Brittney. She is always so kind and her treatments are off the charts amazing. Highly recommend.
Jenny F.
4 months ago
Excellent service, staff, spa! We had a Groupon and my husband and I went for a pamper package. Everyone was wonderful and we had a great experience.
Maili H.
4 months ago
Had a Groupon for a prenatal massage and I was not disappointed! Karen Dual was very experienced, friendly and professional and I was not ready for it to end!
Micaela L.
6 months ago
This was my second visit to The Spa Scottsdale and I've had a great experience both times. The staff are very friendly and knowledgeable. The space is very relaxing and clean.
Wynn R.
6 months ago
My husband and I were Grand Canyon tourist. We frequently enjoy a good massage. This place did not dissappoint.
Kelli P.
6 months ago
Wonderful spa, very relaxing, all services I received were very good. Highly recommend
PolandDeborah
6 months ago
It's a Dog Park - not a Spa!
I arrived at 9:50 for my 10:00 appointment. The lobby was filled with people looking at each other and no one working the front desk. Then, at 10:00 the owner comes storming in with 6 to 8 dogs. While waiting, I saw a therapist come in with her dog.
Dogs were running all over the place. In between my services, I saw the therapist holding and cuddling with her dog. Glad I was not seeing her!
If you want to pay to have spa services in a dog park - go for it. As for me, I will never go back. Spas should be sparkling clean, not have dogs running around.
Deborah P.
6 months ago
It's a Dog Park - not a Spa!
I arrived at 9:50 for my 10:00 appointment. The lobby was filled with people looking at each other and no one working the front desk. Then, at 10:00 the owner comes storming in with 6 to 8 dogs. While waiting, I saw a therapist come in with her dog.
Dogs were running all over the place. In between my services, I saw the therapist holding and cuddling with her dog. Glad I was not seeing her!
If you want to pay to have spa services in a dog park - go for it. As for me, I will never go back. Spas should be sparkling clean, not have dogs running around.
Paige C.
7 months ago
Reply to owner: I scheduled a 60 minute massage and 60 minute facial for my friend and I. We never wanted a 90 minute massage so that was a booking error on your staffs part. I was the caller and I def never mentioned a groupon, never purchased a Groupon in my life to be honest. After looking at your services on your website maybe you should adjust and edit your service menu for more transparency of pricing as what you wrote in your review doesn't align with what i booked now that I am looking at your packages. Yes, we received complimentary champagne and mini sized snickers/ Twix/ Halloween candy while we waited for our facials. For the pricing of each service, that's pretty standard for a spa to throw in free drinks/ snacks. The overall consistency of the service providers between my friend and I was lacking and the services were not worth the price in my opinion. Best to you
Massage was good ,.. facial was just ok .. The disturbing part is they charged way more per person than quoted on the phone.. ( I brought my friend with me and we both got a massage and facial) so when I thought it was going to be $560 total aka 280 each. .. When we checked out the lady asked us for our groupon. I said "what groupon?" she said theres a note here that says you have a groupon. . I said "no?" she said oh. ok then let me see how much it will be today.. My friend said the massage and facials at hand and stone was nicer and more relaxing than this which also upset me because I tried spoiling her to treat herself to a nice spa day but it was just super overpriced for what it was and unorganized.
Justin N.
7 months ago
They were super nice and the message was great!
Mayra T.
7 months ago
I want to share my experience at The Spa Scottsdale. My daughter and I went there for her birthday, and we had one of the best experiences we've had in a long time. We decided to get massages and facial (I never had one) and my massage therapist Karen was absolutely AMAZING!!!! I came out of there feeling relaxed, revived and renewed.
The Spa Scottsdale is so beautiful and relaxing that you just don't want to go home. And the staff and owner I give them all a 10! I felt pamper and special and we will definitely be back again.
Jennifer M.
7 months ago
Had such an amazing experience getting a massage and facial here! It was truly relaxing and pampering in every way! The massage was the best I’ve had! And we loved the complimentary champagne and chocolate! Shout out to Delia, Brittany, and Karen! Y’all are amazing at what you do!
Susie M.
7 months ago
I had a great experience at The Spa Scottsdale this weekend. Rene at the front desk was very friendly and Susie, my massage therapist, did an excellent job. Worked out some knots that have been bothering me and did a good job listening to my needs. The atmosphere at The Spa Scottsdale is very peaceful. Would definitely recommend
Joan S.
7 months ago
When you need relaxation and body treatments, there is no better place to be. Rene and all the techs are the best!
Lisa
8 months ago
First let me say that I have written less than a handful of bad reviews I’m my lifetime, this being one of them, & it takes A LOT to get me angry but here I am. I hope my testimony below will help others make an informed decision & avoid the bad service / highway robbery that my friends & I experienced at Spa Scottsdale.
On February 11th I joined several friends for a girls spa day at Spa Scottsdale where I had planned to enjoy a massage & facial ($180). While there I was offered a consultation with Dr. David for aesthetic services (Botox/fillers). I have a nurse practitioner that I see approx. every 8 mo - year for these services, but decided to move forward with the injections even though the cost was 3x more than I had ever paid in the past….. “but he’s a doctor” I thought to myself. I walked out of there more than $2k lighter in my wallet & after the swelling went down felt like I had been shot up with water. Never before have I received injections & not gotten regular compliments from all those around me … whether it be my (wrinkle-free) face, perky cheekbones, plumped lips or wide open eyes. People always notice a difference. After leaving Spa Scottsdale…… Nothing!!! Not even ONE compliment!!! But, how were my friends to notice when I hardly noticed a difference myself.
I did not contact Spa Scottsdale to complain because I thought Renee, the owner, was close friends with my friend that organized the spa day. I didn’t want to hurt someones friendship over $$. It wasn’t until a few months later that my friend contacted me to ask how satisfied I was with my service from Spa Scottsdale. She mentioned that she & one of the other girls that attended that day were not satisfied at all. I then told her how completely disappointed I was with the results & felt I had been shot up with water and robbed of $2k+.
On April 13th, Renee was contacted and advised of our dissatisfaction. Renee made appointments for 3 of us to come back in. When I returned on 4/21 (just 2.5 months after initial $2k+ injections), I expressed to the doctor that I felt like my face had been shot up with water. He apologized & agreed that the fillers did not hold up as he would expect. He administered more fillers/botox. When he was finished, I expressed to him my lips were not plump enough. He told me that I never mentioned this during the first appointment (which I did) so it was going to cost me $385. Seriously?! I should have walked out, I know!!! But, I ended up paying the money. A few weeks later once again I had not received even one compliment for what was now $2,500+ worth of injections over the last 3 month & was again completely disappointed with the results. I did not contact Spa Scottsdale & was just going to walk away. Why would I contact them now? Going back did not resolve anything the first time AND instead I was made to pay more $$ for what I had asked for the first time around!
On 7/6, I returned to my regular aesthetician (the nurse practitioner) knowing she would give me the results that Dr David obviously was not capable of. While getting injections she'd made comments in the past about still ‘feeling’ previous fillers (from 8+ months ago), but not this time! When I asked, she said she felt some but very little. After telling her how much I'd spent the last 145 days she was shocked, disgusted & said I had been robbed. When I mentioned that Dr David flies in from Canada 1x/month to perform these services, her first questions was where the injectables are coming from... Canada or the US? Good question….. I don’t know.
My friends & I have been trying to resolve our issues quietly and civilly with the owner, Renee, but she has been nothing but rude and extremely unprofessional! She claims that we are just looking for free injections. Hahaha!!! Hell NO!!! I would never trust that doctor near my face again. Renee’s actions & antics have left us no choice but to file a report with the BBB & post our experience in hopes of protecting others from the highway robbery this business is getting away with!
Benjamin W.
8 months ago
I bought a prenatal massage and facial package for my girlfriend. When she arrived for the massage they informed her their AC is out. If you have booked a prenatal massage then it should be assumed you are most likely pregnant. You should notify someone who is pregnant you have no AC in Scottsdale in July prior to them driving 40 minutes to get there...I don't feel that I should have to explain that. Very disappointed. She did say that the facial was good the massage was bad because she felt like she was overheating the entire time.
Brooklyn B.
8 months ago
I had such a great deep tissue massage from Karen! The Spa is beautiful and smells so amazing! Thank you!
Bonita N.
9 months ago
Absolutely amazing I never leave google reviews but felt the need to. The staff are all very friendly and accommodating. They have the cutest little tea cup puppies who are also very welcoming. The ambiance of the spa is amazing and very relaxing as well. The front desk host recommended I wait in the relaxation room and I nearly fell asleep waiting for my ride. My massage technician was Jade, she is very holistic and focusing on healing. She made sure to address my specific needs and went above and beyond. I’ve had tension in my neck and shoulders for quite some time and I feel completely relieved and relaxed now. I’m going to sleep like a baby today.
Joana B.
9 months ago
This place is awesome! I went with a group of friends on vacation and let me tell you, you need this. We had massages and facials. I get these all the time but this place surpassed it. They also have a relaxation room with treats. Feels like a 5 star experience. Jade is particularly amazing! Highly recommend.
Maria V.
10 months ago
Had a Swedish massage here yesterday and boy was I relaxed!! Wish was wonderful and I left super relaxed. The whole place is just relaxing: lighting, music, smell… great experience!
Samuel O.
10 months ago
Brittany gave me the most amazing microderm facial. She even went the extra mile and trimmed my eyebrows perfectly. The whole experience was so relaxing, I forgot how long I was actually there. Thank you Brittany! I'll be back soon.
Wendy G.
10 months ago
Excellent Experience! Super friendly and caring - wonderful massage and facial. I would definitely recommend and go there again!
Tricia H.
10 months ago
Very friendly, on time and great service treatment options. I left one star off due to the lounge area not having water or hot tea available while you wait between treatments and the robe provided came without a belt and had to be held shut. Maria gives an absolutely amazing massage... highly recommend her!
Cherraine D.
11 months ago
This was my first time doing a full spa day, and I must say it was amazing. I decided to go all out for my birthday. I really got the royal treatment at this spa place with a 2.5hr body and face massage. They also provided chocolate and champagne complimentary. I really felt like I was in paradise. Jade and Britney truly made my experience marvelous. Jade was the one who did my body massage. I felt so relaxed afterward. She's really good at getting all the tension out and making me feel relaxed. I felt like I was truly in heaven. Britney was just amazing. I was my first professional facial, and she was very good at explaining everything she was doing. It made me feel really comfortable and that I do have some skin issues. I had such a great time. Thank you, ladies, for making my b-day feel really special! I appreciate you both. I would definitely come back again. I definitely would recommend coming here whether it be for a special occasion or just unwined. This is the place to be.
Sandy T.
11 months ago
My partner and I came here for my birthday and had a spa treatment. It was a pleasant experience and 5 star from end to finish. The spa is very clean and the service is outstandingly attentive. We relaxed in the afternoon at the pool and would visit the the sauna, steam room and hot tub before sunset. It was so relaxing and calm every day, felt like a paradise. The food was good too. Will definitely be back on future trips to Scottsdale ! !
Laney K.
11 months ago
Friendly professional staff, relaxing environment. I got a clarifying facial and have noticed immediate improvement in my complexion and skin texture.
Diane G.
11 months ago
Visited the spa last week with a friend who was in town visiting. Inviting atmosphere and spotless. Staff were great as well as our treatments. Would recommend.
Sara S.
1 year ago
I've had two 90-minute hot stone massages with Delia and they were both amazing. If you are looking for a massage studio, this is it! The waiting area is beautiful and everyone that works there is so nice and welcoming.
Adalia B.
1 year ago
Best facial and massage. The staff is kind and professional.
Wendy S.
1 year ago
Beautiful facility, wonderful staff. Received a facial from Brittany, and it was amazing. Made for a wonderful spa day.
Breana A.
1 year ago
The love you feel when you first walk in the door is so pure. The ladies at the front desk are just so sweet. And to top it off, the massage I received was SO BOMB! Delia is the GOAT when it comes to massages.
The first time I came, I got a 60-minute massage, but I felt like it wasn't enough, so I started getting the 90-minute massage!
SO WORTH IT! Thanks for being a great Spa!
Alexa S.
1 year ago
Jade was AMAZING. Pressure and technique were perfect with no awkward/painful bone pressures. It was great all around! And their front office pups are adorable! My (my fiancé’s) only critique was that he originally booked my appointment for my birthday with champagne and strawberries and he left his card on file to pay for everything but none of that seemed to be on file for the appointment. It didn’t take away from my experience at all though and I’d highly recommend Jade to anyone! Will definitely be going back!!
Suzanne C.
1 year ago
I was in from out of town for business and tried this place on recommendation from a friend. Got a really wonderful 60-minute deep tissue massage with Suzy. What a treat! She really clued into my tense areas and worked through all my knots. Definitely recommend!!
Cequoia S.
1 year ago
I decided to treat myself for my birthday with their spa package which includes a 60min facial and 60min massage. I unfortunately was a few minutes late so I didn't get to enjoy the relaxation area as long as I would have liked but I did get to knock back some champagne while eating chocolate after my massage waiting forbmy facial. I felt so good, especially with the thick robe and slippers provided with the dark ambiance. One thing I would point out is with the specific package my facial consisted of manual extractions which I was not aware of and did not like that at all, so it is a $100 upgrade if you want them to use the machine and not their fingers. Overall, I was satisfied.
Rel C.
1 year ago
Hands-down, the best facial I’ve ever had! And as part of the “prenatal pamper package,” an incredibly relaxing massage that instantly relieved my chronic pain in pregnancy. The spa itself feels a bit chaotic on the aesthetic side, but their very talented staff is the main draw. I already have my next appointment booked!
Sandra K.
1 year ago
Had such a wonderful "Girls Spa Day" last week! The staff was professional and the massages and facials were top-notch. The spa was beautiful, and set the tone of relaxation and comfort that we experienced during the entire stay. And the relaxation room was perfect. We will definitely be back - we felt relaxed and "glowy" for days after!
Riley D.
1 year ago
This is the sweet serenity my boyfriend & I needed! We booked for a couples massage and facial. We were greeted by the sweetest teacup chihuahuas and felt so welcome right away. The massages were so wonderful and relaxing. Next, we had a bit of time to relax in the cozy private area together with complimentary champagne (or sparkling cider) and chocolate treats. We then went for our facials that were also amazing. Would definitely rate this team, location, and experience higher than 5 stars if possible!
Emily W.
1 year ago
This spa is such a vibe and great experience overall! I had a facial and it was fantastic! Karen was my esthetician and she was so lovely. I live in Sedona and this spa is definitely worth the drive down to fully pamper self at affordable rates!
Karen
1 year ago
Wow! I found this place through Groupon and I am SO THANKFUL I did. My girlfriends and I were looking for plans for a girl's night/celebration of my birthday and I stumbled upon this place. The owner of the spa is such a wonderful woman very warm and ensures that you have had a true spa experience.
They provide slippers and a robe when you enter their "relaxation area" to wai for your next service. It's a beautiful area that has a fish tank so you can watch fishes swim and listen to the flow of water. They also have water and lounge chairs.
This was the best massage (from Delia) and facial (from Tara) that I have ever had! Delia made sure that those "problem areas" were TRULY worked on.
Even though I live almost an hour away, I will make the trip to come back here again and tell all my friends to visit.
Audrey T.
1 year ago
I had the pleasure of working with Julie to plan a bachelorette spa experience. From beginning to end the experience was nothing short of amazing. We each had a 1 hour massage and 1 hour facial . In between we were spoiled with champagne & brownies. The bride to be and our bach crew had rave reviews for both services! Delia, Brittany, Tara, Niki, Karen thank you for making our time so special. Highly recommend !
Amber B.
1 year ago
I had a wonderful spa experience. All of the ladies were extremely friendly. Tara did my facial and I loved her knowledge. I left there feeling refreshed and glowing.
Marlene A.
1 year ago
I love this place! I live in Surprise but it tis worth the drive. Amazing staff and such a nice and peaceful facility!
Dina S.
1 year ago
My daughter and I genuinely enjoyed the relaxing and peaceful atmosphere of the spa and most of the staff. As soon as we arrived we felt very pampered. We both experienced wonderful massages thanks to Delia and Niki. My daughter was very pleased with her facial too, courtesy of Kara. Unfortunately, the facial I received from Tara was awful. Her technique was aggressive, abrupt and unpleasant. I have had many facials in the past, so I know this not the norm. Due to this I sadly left the spa with a negative experience. Happy my daughter enjoyed her massage and facial as it was my Christmas gift to her. I would recommend this spa, would however avoid a facial by Tara.
Beth W.
1 year ago
Great spot, great service, great people! Very proactive and accommodating. Plus, amazing hydofacial!
J C.
1 year ago
Nikki was INCREDIBLE! Truly, the best massage I have ever had, no question. I happened to be on vacation in Scottsdale when I had this massage. I would seriously consider flying back across the country again to come back to Phoenix just to get another massage from Nikki! She was warm, kind, and such a gifted massage therapist. Go see Nikki. It will be the best thing you do for yourself all year.
Nadine H.
1 year ago
Wonderful experience! The spa was relaxing and very well decorated. I felt pampered the entire time. The staff is friendly and my prenatal massage and facial combo was relaxing and very professionally done! I would highly recommend visiting the spa!
Carrie W.
1 year ago
Great experience! My daughter and I got a facial and a hydrafacial. My skin was so dry at the beginning. Noticeable difference after and relaxing experience. Would go again.
Kelly R.
1 year ago
Highly recommend. Lovely environment for relaxing and staff was professional. Had excellent massage with Delia and great facial with Brittany. Will be back.
Susan P.
1 year ago
I LOVE the Pamper Package, it included a 90min massage and 60min facial. Between sessions I was treated to champagne and chocolate while relaxing in a beautiful room. So happy with my treatments and results. Staff is friendly and skilled at what they do. I highly recommend it visiting The Spa, you're going to love it! Staff is fun and very professional
Nicole S.
1 year ago
Amazing! Best back facial I’ve ever had!
Mk E.
1 year ago
My experience was fantastic! Not only is the owner a complete sweetheart and so kind, but the entire staff has soothing and lovely personalities... Perfect for a spa!! My friend and I both loved our services. If we lived closer, we would be in all the time!!!
Ana's Bath B.
1 year ago
Nikki was AMAZING!
LAMORRIS M.
1 year ago
I booked the prenatal massage for my wife for her birthday she said it was the best massage ever. Next to mine of course. But seriously she loved the environment it was so comforting and the staff were great. I’m terrible with names but all the women were so friendly and ensuring. They ensured me that my wife was in good hands and they did not disappoint she is still talking about how relaxed she is. We will be back very soon for couples massage!
Maria H.
1 year ago
Had the HydraFacial. Excellent & efficient service!
Melanie C.
1 year ago
Great facial! Staff was super friendly. The whole experience was so relaxing. Super clean and cute spa. Loved the relaxation room after our facials and champagne. Everything about our day there was great. Hands down the best facials we’ve both had!
Alexandra N.
1 year ago
I love it here! Quality experience. I've had massages from other places; this place is the best I've ever been to. The moment I walked in, I had the warmest welcome. All the ladies are so sweet and friendly. I had a massage and a facial. Nikki did my massage, and Brittany did my facial. Wonderful team. Thank you for a fabulous and quality experience. I will be returning soon!
Kevin R.
1 year ago
One of the best massages I’ve had! Delia was SO good and the entire team was friendly and welcoming. Highly recommend!
Ms. V.
1 year ago
90 Min Session Purchased ~ Delia was SUPER AWESOME!! She has most definitely perfected her craft and will not disappoint. I highly recommend her services! ROCK STAR!!!
Anna B.
1 year ago
It was relaxing and the massage was incredible. I felt a million times better the next day!
Tn T.
1 year ago
Wonderful spa and staff. Would highly recommend visiting.
Catherine M.
1 year ago
Delia have me one of the best massages of my life. She asked me about what I wanted (for me it's legs and front of shoulders--not the norm) and she 100% focused on what I wanted. The place was lovely and calming and everything was easy and delightful.
Brandanna M.
1 year ago
My husband and I both had an fabulous massage experience at The Spa Scottsdale! The owner is so incredibly nice and our therapists were excellent!!
Highly recommended :)
LaRey T.
1 year ago
Had a spa day with my mom and best friend and it was such a relaxing time. The massages were great and facials were clearing. The fish tanks and calming sounds throughout the spa made for a soothing experience. Definitely a highlight of our vacation. We saw this place on Groupon and the ladies honored the price reflecting on the day of the service. Positive experience all around.
Kelsey S.
1 year ago
I had the most incredible experience here with massage and facial services for a bachelorette party. My face has never felt more soft and incredible. If I lived in AZ I would come here monthly! Very professional. Highly recommend.
Megan C.
1 year ago
We had my bachelorette spa day here and it was absolutely wonderful. The massage I got from Karen was one of the best I've ever had. They had a wonderful private room for all of us to hang out in and we had the absolute best time!
Hannah L.
1 year ago
We had a bachelorette party here, and we had the best time. The facials and massages were incredible, and the staff was so friendly and attentive. They even took care of our party members with sensitive skin needs. They made sure we had everything we needed to relax and enjoy our time. Would highly recommend this spa!
Patricia A.
1 year ago
I couldn't be more pleased with the entire experience at The Spa Scottsdale! From the friendly voice over the phone, to the welcoming faces when we entered the spa and the amazing 90 minute treatments we received...it was the perfect Mother Daughter date. Side note...this was my daughter's first facial and she LOVED it!!! Looking forward to more!!!
Rachel P.
1 year ago
Highly recommend!!! ????????
I have been having lymphatic massage and Swedish massage combos with Karen since 2 weeks post-op from a Brazilian butt lift surgery, with extensive liposuction of the abdomen back hips and flanks. Although this is the reason I initially came to see her, her style of massage and incredible knowledge of the human body and healing that she uses in her practice has blown me away. Anyone for any reason should see Karen, she is a masseuse far above the rest!! Although my recovery should wrap up in the next 3 months, my relationship with Karen won't be ending anytime soon??HIGHLY recommend her services, as well as the spa which is run by a very dedicated small business owner and her incredibly polite staff!
Lauren L.
1 year ago
Found this gem on ClassPass. Went beyond by expectations. I had a deep tissue massage with Tino and it was one of the best massages I've ever had. The facility is clean, zen, and relaxing and the perfect place to go if you want to feel like you're at a spa, but don't want to pay spa prices or need to book something quickly.
R C.
1 year ago
I had a massage with Karen , very happy with the service and staff!
Kate M.
1 year ago
I’ve been here for both a facial and a massage now, and have loved both experiences! The staff is so accommodating and the space and service is pristine. I’ve already recommended this place to so many friends and will continue going!
Jenna C.
1 year ago
My friend and I have a wonderful afternoon at the spa getting facials and massages. We plan to come back as soon as we can. Everyone was very nice and professional, and the atmosphere was perfect.
Megan S.
1 year ago
I bought a Groupon here for a hydra facial. They did an amazing job and have the best customer service. I’m young back for a second facial today. I highly recommend this place.
Brianne D.
1 year ago
Staff was very welcoming and suggested Tino who was so nice and professional. Would definitely recommend for a great massage place.
Jacqueline
1 year ago
So professional, very helpful, just an overall great experience.
I had to plan a bachelorette party and they pretty much took the stress right out of planning it. They took care of everything.
Thank you again for everyone who made our experience that much greater.
Ashley K.
1 year ago
Our bridal party received some of the best customer service in the world from The Spa-Scottsdale! After a disgruntled ex bridesmaid took it upon herself to cancel our spa morning, facials and massages, Renee, and I believe Glenna, went above and beyond to get us rebooked at the last minute thus saving the day! I wanted to express our sincere gratitude for turning this nightmare around and being so kind and helpful! My facial from Brittany was AMAZING! She was very thorough, friendly, and my skin felt amazing after! So thank you to all of the amazing ladies at The Spa for saving the day and making sure we had a beautiful and relaxing morning after our ordeal.
These ladies from Wyoming appreciate you!!!
Zachary “Zac” M.
1 year ago
10/10 recommend! I get massages regularly due to a few car accidents some years back anyway. Tino I believe was his name gave me the best deep tissue I’ve ever had hands DOWN. Will definitely be back and they have a nice environment as well
A Google U.
1 year ago
BEST Spa ever! I’ve been to The Spa Scottsdale twice now, both times gotten a facial and massage. I received my massage and facial from different people each time, so I’ve seen four and all were amazing! This time I saw Brittany for my facial and she is my favorite! They all love what they do and attended to me so well. I will always being going to The Spa Scottsdale for any of my Spa treatments here forward! Anyone considering it should too!
K W.
1 year ago
Just wow. Purchased a Groupon and it was the most phenomenal experience. From the relaxation room, to the facial, to the yummy brownies! Could not have asked for more.
Almighty Homecare Services L.
1 year ago
This was gift , and a gift it was ! The entire experience was one to remember and I would recommend The Spa Scottsdale to anyone in search of a relaxing pampering day.
Nichole P.
1 year ago
Best massage ever! Tino was amazing and very knowledgeable. You will not regret requesting him for your next massage. Brittany was the first aesthetician that did not cause me to break out. Amazing! The receptionist (I did not catch her name) was so much fun to talk to before and after our appointments. We will come back the next time we come back to Phoenix!!!
Brooke K.
2 years ago
This is my second time visiting the spa and I absolutely love it! They honor the Groupon prices so don’t buy the Groupon directly just calI and give them the business directly. I did the 2 1/2 hour pampering package massage and facial. Each time I’ve come here the staff has been amazing and the ambience is so relaxing.
A Y.
2 years ago
The staff is so genuinely nice, welcoming and there to help you completely relax. This has to be in my top 5 for the best massage and facial. The pricing is not bad either and I will definitely be back. I highly recommend this spa. The environment is relaxing and calming. Rene at the front desk is such a happy, warm and friendly.
Eugenia S.
2 years ago
I had a great facial with Karen. My skin felt soft and rejuvenated. Even a couple of days later it still feels week nourished, even, and has a healthy glow. The whole facial experience was very pleasant. A short arm and shoulder massage was a pleasant addition.
Kristina V.
2 years ago
I cannot rave enough about this place! From, Julie at the front desk who was absolutely wonderful, super accommodating, and sweet, to being greeted by three of the most precious little doggies, this place makes you feel right at home from the start! I booked massages for my husband and myself and both of us loved it! He got a deep tissue massage and said it worked wonders for all his tensions and aches. I got the relaxation massage and since it was my first time getting a massage I didn’t know what to expect. But they walked me through everything and were very kind and we will definitely be returning! Thank you so much for a wonderful experience!
Phyllis G.
2 years ago
I can’t say enough about The Spa Scottsdale. They are a phenomenal staff from start to finish. So accommodating. My services most recently were with Cassandra( message) and Dahlia( not sure of spelling). Facial and waxing. Both excellent. The environment is welcoming and comfortable. Highly
recommend.
Yvonne W.
2 years ago
Purchased a baby moon spa day for my daughter and had a massage and facial for myself as well. The services were amazing! My massage therapist Travis was very thorough, had great pressure, and made me very relaxed. The aesthetician that performed my facial did a really great job of relaxing me and cleansing my face to perfection. I would recommend The Spa Scottsdale to anyone who wants great services and loves being pampered. Will definitely be back!
Diana C.
2 years ago
This is the place to get your Hydrafacial! Brittany is the best!
Lindsey H.
2 years ago
I do not recommend this Spa. To start, our massages got shortened due to the people before us not showing up on time and a party after us. We booked a 60 minute and only got 45 minutes. Second the rates for massages on their website are less than what they actually charge. I sent them proof of this and they did nothing to fix it. They even stated their website is managed by a third party. Okay, fine but you should make sure the prices are correct.
Jennifer B.
2 years ago
I have had several massages before and a few facials at some pretty great places, but none compare to the way I felt after my massage & facial at The Spa Scottsdale! AMAZING. Utter bliss and relaxation.
I have heard of people experiencing a euphoric high after services before but this was a first for me!
It is a serene, beautiful, and relaxing environment. Rene is a hands on owner that makes sure her customers are completely taken care of and happy! Thank you again Rene and all staff at The Spa Scottsdale! ???????????????????????????????. Jennifer
Rachel B.
2 years ago
I came in for a prenatal massage, and it was great! The staff was super friendly. I loved the ambiance of the place as well. Definitely recommend!
Sue D.
2 years ago
I had a Groupon for a 60 minute deep tissue massage. This is the first time I have ever gone to the spa. Jennifer was my masseuse. She’s one of the few masseuses who actually listened to what I had to say. I told her where my pain was I told her I needed deep tissue massage in my calves and around my sciatic. She did exactly as I asked. We concentrated on the lower half of my body and it felt wonderful. She was able to dig deep and keep the same pressure throughout the whole 60 minutes. Jennifer suggested the hot stone 90 minute massage which I have scheduled for February. If you want somebody that listens to you and does what you ask and can concentrate on those areas Jennifer is your masseuse.
W H.
2 years ago
Brittany was amazing. Explained all the techniques and processes. I seriously think she took a couple years off my face and neck. I liked that neck and chest were included. Already told some friends....I would definitely do this hydrafacial monthly.
Angela P.
2 years ago
This is my “go to place” for hydrafacials and dermaplanes. I see Tara regularly and she is awesome! My skin feels so clean and “glows” afterwards. Everyone is extremely friendly and professional. Their massages are great too! Can’t go wrong here!!
Kayla K.
2 years ago
The spa environment was super relaxing. My massage and facial were great and I got a wonderful deal on Groupon. The staff were professional and welcoming. I felt pampered and relaxed after my appointment. Would highly recommend their services to friends and family!!!
Kimmie D.
2 years ago
Outstanding customer service!!! The staff here is professional, warm and knowledgeable! I had the BEST birthday facial and full body massage. I will definitely be back to see Tara!! I thought I was going to breakout after the facial but I didn't!! I've been glowing ever since and have received many complaints on how nice my skin looks!! Life changing experience!! Thank You The Spa Scottsdale ?
Brandi A.
2 years ago
I experienced above and beyond customer service, from the entire staff, during my first visit. The ladies at the front desk had it together! They honored my Groupon without question, were very attentive and kind, and made me feel comfortable as I waited. Tino (my massage therapist) was also very nice and professional; he did a really good job focusing on my areas of concern. I appreciated how he checked in with me, during the massage, to make sure the pressure and table temperature was okay. I felt soooo relaxed after my massage! Although I am more than a 30 minute drive away from this business, I believe it will be worth it to come back.
Sarah
2 years ago
They have such an amazing staff, it is a very clean and beautifully decorated spa where they care very much about each client as a person. Each therapist listens to your needs and they make you feel comfortable. Definitely going back soon :)
Julia S.
2 years ago
Edit after reading owner’s laughable response:
Ma’am have you heard of customer service? How do you run a business? I “had an attitude the moment I walked in”? I was excited to be getting a facial and played with the three dogs you had. I also complimented on how cute the spa was. You are clearly delusional and have some sort of problem that you are unable to take accountability for your actions and the actions of your business. It’s not hard to rectify a situation when the business is clearly the one that made multiple mistakes, not the customer. You made no attempt to rectify it. You were willing to accommodate an hour appointment when I am paying for an hour appointment? That’s not accommodating, that’s providing a service for which a customer pays for. You insinuated that it was all my problem. Which makes sense considering the immature and unacceptable response you replied with. I’m speechless at how unprofessional and uneducated you are. Everyone, if you read the other one-star reviews, you will see a pattern.
Do not go here. Worst experience I’ve had. Got here at 3:25 for 3:30 appt. Filled out form and waited. Apparently the Facialist bumped my time to 3:45, because earlier a client was late and they were now running behind. How is that my fault? If a client is late they should get a shorter service, not penalize every other client afterwards. They said I should have received a text notifying me of the time change and I did not. Turns out they entered my phone number incorrectly when I gave it to them over the phone. The Facialist came out at 3:55 to start my service, 25 minutes late. I said, is this session supposed to be a full hour? Do you guys always run this behind, because this is my first time at the spa and it’s not a good first impression. I have to be somewhere at 5:15. The Facialist said that we could get as much time in as I could. As if it was my problem! I said I want to get what I paid for which is a full hour. She said well if you don’t have time today the best thing to do is just reschedule, then she walked out. She was rude, condescending, and immature- her name was Brittany. The owner was also not helpful nor was she apologetic or understanding. She told me I should book my service on a day when I don’t have somewhere to be afterwards because they’re so slammed and booked back to back. Excuse me? How is that the client’s problem? Is that how appointments work? The only kind person was the blonde with glasses, I believe Glenna or Gwen was her name. She was the only one who was empathetic and said sorry. I immediately refunded my Groupon and will never support this establishment. Beyond unprofessional. Couldn’t believe they made their poor planning and scheduling system my problem.
Debi Z.
2 years ago
Incredible experience, will return!!
Cortney A.
2 years ago
I originally found this place on Groupon, and called to make sure I could get an appointment. The receptionist was incredibly helpful and kind. I have had many HydraFacials over the last couple years, and dozens of Dermaplanes, but I will never go anywhere else going forward.
The spa itself is serene and welcoming. Tara was my aesthetician and I cannot say enough good things about her. She was very informative, explaining everything along the way and educating me on my breakouts and why they were occurring. It has changed my skin! She is outrageously thorough with the dermaplane. You can tell that she loves what she does and has been doing it for a very long time. In total my facial took about 1.5 hours! I’ve now been back to Tara 3 more times and she has never disappointed. By far the best facial I’ve had in the valley.
They also are very reasonably priced for the services they provide. If you see this spa on Groupon- give them a call. You will not regret it.
Sharon M.
2 years ago
The services I received were absolutely wonderful. My problem was that when I arrived I was greeted by someone wearing a “Let’s Go Brandon” holiday shirt. My entire purpose in going to a spa is to escape stress and discord. I don’t need or want to start a spa experience with someone’s politics in my face of any party. It set me off and just put a sour note on what was otherwise really an amazing massage and facial.
Lucinda B.
2 years ago
Everything was simply AMAZING. Staff splendid!! Massage Splendid!!! Facial…Splendid. Loved every bit of it!
Kathy W.
2 years ago
The atmosphere is inviting and quite lovely! The staff are extemely friendly. They even have little rescue chihuahuas as a part of the "welcoming committee" these tiny creatures add to the calm in an inobtrusive way :-) .
I had one of the best massages ever and enjoyed a relaxing facial as part of my spa package. My skin still feels wonderful 2 days after! The Spa Scottsdale is a must for a quick way to get away from it all, be pampered and center yourself!
Kara G.
2 years ago
I had an amazing experience at The Spa Scottsdale. Massage with Jennifer and facial with Brittany - both were excellent and would highly recommend!
Stacy J.
2 years ago
Tara is always so attentive to any concerns or questions and she is very personable! My face is always glowing after she works her magic!
Madie W.
2 years ago
Amazing massage with Karen, she helped me relieve so much stress!!
Cindy L.
2 years ago
I had a wonderful afternoon being pampered at The Spa Scottsdale. Both my masseuse and aesthetician were lovely and listened well to what I wanted. The resting room in between services was an added bonus that simply added to the spa experience. I look forward to future visits.
Amara W.
2 years ago
The Spa Scottsdale is a hidden oasis, with the charm and boutique feel of an exclusive day spa. Staff is friendly and accommodating & truly make you feel comfortable. I have visited twice in the last few months and have thoroughly enjoyed my massage and facial each time. My massage by Jerry today was far and away the best massage I’ve ever received in my life - he is a skillful healer!
Traci C.
2 years ago
Loved my experience today. It was a gift for my anniversary from my husband and I can’t say enough how wonderful it has been. The massage and facial, the Pamper Package - is the best way to experience this spa! I will be back! Thank you!
Jasmine G.
2 years ago
Everyone at this office is very kind and friendly! The prenatal massage was just what I needed. At 8months pregnant, I highly recommend it!
Amber M.
2 years ago
This is a great spa tucked away in Scottsdale.
Pia Y.
2 years ago
Such a treat for my birthday, thank you guys! Got the massage and facial and both were fantastic. Very professional staff with a very relaxing environment. Even got a little something for my birthday...so sweet of them!
Erika D.
2 years ago
This place is simply amazing! We were not sure since it was not a “large spa”, but when I tell you they will run circles around ANY spa in Phoenix, I mean it. Just simply amazing. Great quality, professional and accommodating! We will be back!
Stephen W.
2 years ago
Very unprofessional. The customer service was very lackluster and the person I spoke with over the phone was rude.
Shannon L.
2 years ago
The best massage I have ever had!
Dru P.
2 years ago
In the competitive spa battlegrounds of North Scottsdale, this place has REALLY set themselves apart in a number of ways. Was looking for a facial on a late Thursday afternoon, expecting to get an appt. Friday which was fine by me. Called around 4 places and only got answer machines or leave a text and we’ll get back blah blah (the ever automated world we live in, right?) decided to give it one last try with a call 5 - I actually got the incredibly friendly voice- so friendly at first i thought Rene, the owner, was an another answer machine at first!
Man, was this first class customer service from the jump. Told Rene I had been surfing Groupon for a quality facial at around the $50-$80
price point and although they had an offer for a facial at $65, i believe it was more of their base relaxation service… without hesitation, Rene said I will honor that price - come on in at 4:30 today (mind you we are having this convo at 2:45 on a business day) and I will set you up with one of our best aestheticians and get your needs taken care of. Rene is ALLLL GOOD VIBES.
Now I know this part of this experience can’t apply to everyone, but about 7 mins after leaving my house, my gps said arrived- crazy convenient location across from shea 14.. gps had me pull into a beautiful tuscan style building which drives you down a narrow corridor dip through a picturesque plaza reminiscent of Italy. i lived in scottsdale on and off for 20 years and had never seen this lol!
Fast forward>>> walked into their luxurious suite with a friendly face to greet - Rene - and as if I thought the experience would really live up to the friendly voice accommodating short notice/honoring a discount/beautiful convenient location… it not only DID, it got better. Rene is a world class business owner and while filling at 2 simple pages of paperwork, she cared to ask how my day was going, tell me the history of the spa, and we even chatted about how she is in need of my services.
Before I knew it, I was greeted by a friendly and super cool aesthetician named Tara who immediately asked if I needed anything at all before starting- water, bathroom, a hundred bucks? jk lol/ but for real, that is what I felt like. first class. Now I am a 35 y.o. guy with a fairly good skincare routine so I am not a frequent flyer with facials…. but I was certainly not privy to the fact they began with a neck, shoulder, arm and hand massage. I was in heaven and Tara made me feel beyond comfortable. She was soooo detail oriented and explained everything she was doing, which I found fascinating and she exuded this passion for her craft that set the experience over the top. last time i had a facial that included extraction, i remember pain. Tara has turned the art of the facial into the most relaxing, painless experience and refreshingly soothing spa service you are going to find behind a massage… now i’m going to get weird and make this sound like a psychedelic experience, but my face literally felt like it was reborn…singing, glowing, radiating upon her completion. I am sure Rene’s entire staff is on par with Tara, but I URGE YOU to request her if you want a fun and beautifully kind personality that has a near decade of experience and shows it.
NEXT DAY RESULTS: Now, I am blessed with good skin and perhaps my skincare routines have kept my appearance youthful over the years as I still somehow get carded at bars and restaurants and liquor stores at age 35 and most guess I am under 30… but today, I truly feel like the clocks have turned back. Where did my pores go? My skin is so supple and radiant! I date a girl in her 20’s and she said damn Dru… I feel like I am going to look the elder when we go out this weekend. lmao
WHAT. AN. EXPERIENCE. do not hesitate to try this place out. Already recommended to my mom and my lady. and they got me for life.
oh… and I just now got a call from one of the other spa’s 23 hours later…lol smh..
Rene, Tara- My sincerest gratitude for the stellar experience!!! You ladies are ROCKSTARS!!!
Stan S.
2 years ago
Gave me an infection. Do not go here.
Tiara S.
2 years ago
My facial was amazing! Brittany was so gentle and professional. She helped educate me along the way and make the experience very pleasant. Would highly recommend!
Kayemh
2 years ago
My husband and I had a wonderful experience, from the time we arrived until we left. Everyone was so professional, courtesy and kind. Very calming and relaxing experience. The body and facial massages were just wonderful. The facial treatment was great! We plan to come back.
Lupe F.
2 years ago
Loved this place. Massage and facial were the greatest and reasonably priced as well as a very professional staff. I left there relaxed and invigorated at the same time. My son and I were greeted by the cutest spa dogs that started our visit on such a positive vibe.
Tammy T.
2 years ago
I love this place. I was worried when I got a gift certificate because I don't usually spend a lot of money on myself for these things. Everyone was wonderful. Christina gave me my massage. She did exactly what I asked her to do and did even more than I could have hoped. I think it was Darla who did my facial and she was wonderful as well. The front desk made me feel at home. It was an amazing experience and I just can't wait to go back.
Veronica G.
2 years ago
I was gifted a pampering spa day for my birthday from my best friend which included a massage and facial, and had such a wonderful experience! I explained my hesitance about massages because of a previous experience elsewhere, and Jennifer made sure to listen to my concerns and gave me the best massage I've ever had. Brittany, the esthetician, also made my first facial an amazing experience! I can't wait to come back!
Lorraine C.
2 years ago
Had an excellent massage from Natalie. The atmosphere and surroundings are fabulous. We were greeted by such friendly and accommodating staff at the front desk. The massage included use of the pool and hot tub which was so relaxing w such scenic views of the mountains and surrounding golf course.
Donielle W.
2 years ago
I took my friend for her birthday. We each got a massage & facial. While my experience was fine, my friend had an adverse reaction to something in the product used during the facial. She broke out in a rash on her face & neck with itching, dryness & red splotches. When she called to find out what was used on her face so that her dermatologist could treat her symptoms, she was treated VERY badly. She was given the run around, the owner was rude, defensive & lacked any concern or desire to provide my friend with information about the products used. It took 7 hours for my friend to get a call from the person who provided the facial & the aesthetician seemingly lacked any recollection of what was used on my friend during the service.
Things happen, sometimes people have adverse reactions to products but the utter rudeness & lack of professionalism was completely uncalled for. It was only AFTER my friend confronted the owner about her snarky attitude that she was then shown some "concern," although frankly I am not convinced it was actual concern for my friend rather than concern about about how it might impact her business. A bit of compassion and professionalism goes a long way, it's not cool to be a jerk to a client who simply asked for information about what products were used on her skin. Based upon the way my friend was treated, I would not return for another service.
*Actually it is not "strange" to relate what happened in your establishment but what IS strange is your utter lack of compassion and concern for someone having an adverse reaction to products you use at your spa. You gloss over the fact that a simple request was made for the products used...information that should be readily available in the paperwork your business is responsible to keep about services rendered. It shouldn't take 7 hours for YOU the business owner to obtain and relate that information to a client who needs to provide that information to their medical provider.
Instead of obnoxiously attacking people posting about their experiences in your establishment You could try some introspection and do better going forward. Furthermore, cell phone records DO NOT show calls to your spa "every five minutes"
Jennifer B.
2 years ago
I had the 90 minute massage and hydra facial and my experience was AMAZING I LOVED every minute of my time there and truly felt like a queen and was pampered like one. Will return again and recommend this place to everyone I encounter
Roxanne M.
2 years ago
I received a Hydro-Facial which they say is their best service and I will 100% have to agree. I get facials monthly but that facial was the best I ever had. They even graciously gave me a few samples to try. I will be using them again!
Life Can Be C.
2 years ago
Omg! How GRATEFUL am I to have had the opportunity to visit The Spa Scottsdale / Healing Harbor?! When I say I was pampered, I mean that! I left there on cloud 9!
I got an AMAZING 90 min massage by Sharin. She was quite literally an angel and had me feeling that massage-drunk feeling that only a top notch massueas will have you feeling! I hope I'm able to book with her again next time!
I then enjoyed a LOVELY 1 hour long facial with Juliet. She was so caring, sweet and very personable!
I absolutely love this place and YOU deserve this experience as well! If you book with them, you'll be glad you did!
Stephanie S.
2 years ago
My mother and I came in for classic 60-minute massages. The staff were so accommodating, especially Destiny after I reported I had a sensitivity to avocado oil. She quickly found a substitute and worked her magic. My mom loved her massage with Christina. We both left so relaxed, and the woman at the front was wonderfully cheerful and welcoming. I cannot wait to come back and try some of their other services.
Hebba S.
2 years ago
I purchased a massage & facial treatment as a gift for my mother and they sent her home with a package of sample products. After noticing the way her skin was reacting poorly to the products, she checked the due date and they have been EXPIRED FOR YEARS, an indication that the products they use in the spa are NOT TO BE TRUSTED either, so my mother called the spa and let them know the samples she received were all expired, the "manager" asked her if she had paid for them (already knowing the obvious answer because they were samples) in a RUDE and DEMEANING tone. My mother reiterated that they were the samples so no, and their UNPROFESSIONAL "MANAGER" told her to "throw them away then" implying that she should NOT EXPECT QUALITY since they were complimentary. I was incredibly disappointed to hear this, because when I purchase a spa gift for my mother it's because I want her to be pampered not DISRESPECTED. After reading other reviews, their lack of professionalism is not uncommon. I am extremely DISAPPOINTED I chose to spend my money here and would not purchase again for myself or recommend to anyone else.
Katie T.
2 years ago
I am a return customer and would recommend The Spa Scottsdale to anyone! The environment is so relaxing, all of the staff are very welcoming and calming. They don’t make you feel rushed— in between my back to back treatments they still encouraged me to relax and enjoy water and chocolates in a little lounge area. Claudia was a phenomenal massage therapist. Special shout-out to Tara, one of the estheticians— I can honestly say I’ve never been so relaxed in a facial, I think she gave me 3 different types of facial massages and scalp massages throughout the treatment. Pure bliss! I will be back again!
Carolyn B.
2 years ago
My friends and I had a really wonderful spa day at The Spa Scottsdale today! We were greeted very warmly by Rene and she checked us in quickly and easily. My aesthetician, Brittany, was very nice and her facial was amazing! Afterwards she took extra time to help me find some blush that I needed. Jerry was my massage therapist and he was great too, finding the knots in my back and working them out, always checking if the pressure was okay. The spa was very relaxing and "Zen"-like! We will definitely be back to this hidden gem of a spa!
Krissy S.
2 years ago
Awesome prenatal massage
Samantha R.
2 years ago
Everyone there is so nice and helpful. I had a facial and a massage and it was a truly wonderful experience.
Seema B.
2 years ago
Update to the owners reply.
To the owner. I really didn’t expect anything less from someone like yourself. Your staff was not once rude to me. Not once. You were. When we booked it we wanted to have the facial and the massages at the same time. But the reason why we wanted to switch is due to male vs female massagers.
There was not a single other customer present there. We did not cause a scene. This is how I know you are lying. My sister is more comfortable speaking in our mother language. I don’t think anything is wrong with that. Please take your prejudices somewhere else.
I’m so happy we are taking our business elsewhere.
I never write reviews. But I really felt I had to with this one. My husband purchased a spa and facial package as a Mother’s Day gift for me and my sister! We were so excited since we just moved to the area and wanted to find a good place! We never have time for ourselves! We got a plan for our kids and went to our appointment. There was a miscommunication on our requirement for female massagers and the facial lady was so sweet and professional and offered to reschedule us and even upgraded our facial package. I called the next day to give her the rescheduled date, and the owner was extremely rude and unprofessional on the phone. She said we caused her to miss an opportunity to make money on the previous appointments and she didn’t want to give us the upgrade that we were offered. She said “she had no business upgrading you, she’s not the owner”. She told me that there are plenty of other spas I could go to. I’ve never in my life been treated this way. Ever. No matter what happens behind the scenes, you never say that to your customers. You deal with your staff AFTER you take care of your guests. The worst of it all, she ruined my Mother’s Day gift for me and my sister.
Sali B.
2 years ago
The owner was very unprofessional. Due to a misunderstanding, her staff did their absolute best to fix a simple issue by rescheduling my appointment. when we called back to reschedule the owner was beyond rude. If your staff promised something (that we didn’t ask for in the first place), you can’t tell your customer “I don’t know how she promised to do that, when I’m the owner”. You might be a popular spa, but it’s only popular because of the work your staff does. As an owner with this kind of treatment to your guests, you will bring your business down to the ground with your own hands.
I suggest you change your tone of voice with your guests and not tell them “there are other spas around you might like”. So sad you would even allow yourself to speak this way to people.
Cindy H.
2 years ago
Best facial and massage, ever. Great staff and relaxation room a pleasure to behold.
Erin W.
2 years ago
Wonderful, kind and professional service. I look forward to my scheduled appointments so much. Thank you!
Alecia B.
2 years ago
Such an amazing place!! My friend and I came for a girls day from out of town and were pleasantly surprised with this spa! We used the 2.5 hr Groupon package including a 90 minute massage with a facial. They gave us champagne and had little chocolates for us to snack on. From the moment we stepped in, we experienced a huge welcoming from everyone! I can’t say enough of how crazy nice the whole staff was! The massage was very well done and my first facial ever was a fantastic experience! I purchased their products at the end and am overall so impressed with this female owned business who pride themselves in wanting to give a relaxing experience rather than overcharging their customers.
Christina M.
2 years ago
We had an amazing time celebrating my nieces birthday here. The staff was super sweet and the service was impeccable. We can’t wait to come back!
Stacy S.
2 years ago
Such a cute place! Everything was thoughtfully done. The massage and facial were both awesome! Great atmosphere, professional and kind people...I highly recommend!
Vian J.
2 years ago
Beautiful, clean and friendly staff, loved my hydro facial????
Briana F.
2 years ago
I can’t say enough amazing things about this place. I was hesitant because my friend and I were coming out of town, and I knew that the spa wasn’t at a local resort. But the moment I stepped in it was so tranquil and relaxing. Every last staff person that I encountered was so gracious and welcoming. They provide and do quality work here. And they take complete care of you. I was so relaxed from my massage and facial that I didn’t want to walk to the car!!! My body and skin looked and felt fantastic I can’t thank them enough for the experience Please visit!!! Also a great place to go for non-locals!!!!!
Dedhun22
2 years ago
Great first time experience getting a massage and facial for my birthday. Would recommend others to come and would definitely come back.
Isabel K.
3 years ago
The Spa Scottsdale is the best! I live out of town but make sure to visit the spa monthly - it is that good! I've had a number of different facial/massage services and all have been incredible. The front desk staff is also super welcoming and helpful.
M K.
3 years ago
I got the ultimate 2.5-hour pampering with 90 min massage, facial and complementary champán, and chocolate as a Christmas present from my children.
The entire crew was friendly and made me feel comfortable. The 90 minutes massage was exceptional and relaxing. The facial was excellent, and I could see the difference between before and after.
I highly recommend this place.
Shelley D.
3 years ago
Fantastic experience and facial! I am ready to schedule my next treatment!
Monica G.
3 years ago
Incredibly friendly and professional staff as well as wonderful services! I commonly book massages / facial spa services at local resorts. I cannot say I will be doing that any longer - I experienced the BEST massage here. The experience and care the massage therapist had was beyond-words amazing. If you're seeking clean, professional and experienced - book here!
Mary M.
3 years ago
So glad I found this gem! I had a sublime experience being pampered by Brittany and Jhoana at The Spa. Both my facial and massage were beyond expectation. The Spa in general has a nice balance of friendliness and professionalism.
I'm already looking forward to my next visit when I return to Scottsdale!
Cathy G.
3 years ago
Person checking me in, who appeared to be the manager/owner did not wear a mask and encouraged me not to wear a mask. This is highly dangerous indoors with covid and against Arizona law.
Calvin P.
3 years ago
This place was amazing, the staff is by far the best I've seen. We frequently go to spas at top resorts, The Spa Scottsdale out shines them all mostly because the owner and staff are committed to the customer and making your day at the spa relaxing and unforgettable.We look forward to our next visit, we'll come to Phoenix special to relax at The Spa Scottsdale.
Amanda S.
3 years ago
Arrived for my appointment ON TIME. Only to find out when I got there that my SCHEDULED appointments were pushed back 30 min without anyone informing me prior to my arrival. I was annoyed but since I was already there I complied. After filling out paperwork I sat for an additional 40 min!! only being told that they were running behind. I find that a bit unacceptable since a spa is a time booked business and had I been late, my appointment would have been cut short or even canceled for sure. As a relaxation experience this caused me to be very frustrated and irritable putting me in a very unpleasant mood right before. I found their lack of urgency to see what was taking the masseuse so long or showing remorse to not respecting my time very distasteful. I have never seen such poor time management be exhibited by a spa before. I believe they over booked due to Valentine’s Day but didn’t take into consideration their staffing ability to meet appts that seemed to overlap. Regardless of whatever excuse as a customer I should not have to suffer because of your lack of inefficiency...Now onto the the service itself
60 min massage:
I wish I could say that after all that the massage at least helped in rectifying my tense mood. But that was far from the case the masseuse James was amateur at best. His technique lacked fluidity and cohesive flow. He used way too much oil and was fumbling all over the place. On their extensive intake form I specifically marked that I liked firm to deep pressure. Yet every 2 min he was asking me if I wanted more or less pressure. Now I’m a fairly petite woman (5’2; 132lbs) but I workout so my muscles are always tight and I could see how this could be difficult for a woman but for a man to be struggling so much was unimpressive and disappointing. He’d say “shit & “fuck” as he try to add more pressure. Like seriously sir is all that necessary?? He was also very distracting as he audibly was mumbling the time calculations under his breath the irony that he would constantly stop every so often to turn and look at the clock but yet my massage was 70 min late SMFH. I get massages pretty often as a Healthcare worker in a highly stressful profession and this was definitely on my list of worst massages. He really needs more training in my opinion.
60 minFacial: This was the ONLY thing that went well ( which accounts for the two stars) Kirsten clearly was experienced and efficient. Only thing I’d say is work on the shoulder massage a little she was kneading me so gently like I was made of dough lol. And I would’ve like a lip exfoliation with a sugar scrub or something before slapping on some thick lip moisturizer. Nonetheless she did well. And my skin felt very supple so I appreciate that.
When I came out to pay I was clearly not happy. And the lady at the front desk decided that $20 off was the best they could do after having someone sit for 70 min past their scheduled appointment time. And can you believe she had the audacity to ask me if I wanted to leave a tip?! Um I think not ma’am!! So I paid and left unsatisfied and not feeling refreshed and jovial as I did when I walked in. Crazy a service that is tailored to provide such positive energy leaves people worse than they came in....TRAGIC! Never will return that’s for sure!
Oh and the cellular reception was trash I couldn’t use my phone even with their WiFi Tuh...Do better
Update: NO MESSAGE WAS LEFT TO INFORM ME THAT MY APPT WAS PUSHED BACK THAT IS A LIE!! How disgraceful, I have no problem uploading a screenshot of my call log and voicemail as proof. Had I been properly notified (like the call, email and text message they sent to confirm my appointment) that actually would’ve been fine because I could’ve just went to my nail appointment early but since I WAS NOT CALLED. I missed my nail appointment after sitting for 70 minutes and they closed. So now I have two painful broken nails. Don’t lie, own your shortcomings and Do BETTER!!
Angela & Derrick J.
3 years ago
This place ruined my valentines day. 2 cancelations in 48 hours
One 2 hours before appointment and the other 30 min WHILE I was driving there since I live an hour away. I asked for the lady name and she just hung up. Worse move since she doesn't know what I do for a living and that article will be up within a week.
If you all want to believe the response go for it. She was the one talking over me. Friday the massage therapist was ill. Today she was injured 30 min prior to appointment. Did I mention she hung up on me when I asked for her name because she was dismissing the fact that this was a COUPLES MASSAGE!! I am an adult and don't have BREAK DOWN MELT DOWNS OR WHATEVER ELSE YOU WANT TO CALL IT. I was paying for a service and im so glad that I got to see how horrible this place is prior to me spending a dime. Prganant or not who needs the stress from A SPA!
AND THEY DELETE NEGATIVE COMMENTS FROM THEIR FACEBOOK. WHAT YOU READ IS NOT WHAT YOU GET!
Kris K.
3 years ago
They were nice but the experience was by far the worst I've had. They took us in late. Kept the staff after hours just for us it seemed like. My significant other didn't even get the full massage since they were rushing the process. Completely messed up the whole experience of relaxation. This is a massage parlor where you get a massage and a facial. Nothing more, nothing less.
Wouldn't recommend it considering the other great places around the area that offer much more and don't have tired staff trying to make you feel better.
Lori K.
3 years ago
Staff is extremely skilled and personal. Great relaxation room. Ellie gave me the best massage I have ever received!
Brittany did an excellent job on my facial. Will definitely go back. Located in lower level of the Paradiso building.
Nek
3 years ago
The massage was ok for the most part. Everyone was running a little late that day. I was waiting in the lobby for 5 minutes before someone showed up. My main issue was apparently she applied too much pressure to my right foot while massaging. The next few days were not good for me because of this.
Diaesha J.
3 years ago
Me and a girlfriend came to have a massage and hydrafacial 3 hours following our hydrafacials , our faces began to burn intensely, extreme redness and itchy. I figured this may be normal reaction possibly but by day 3 it had not resolved felt as if it was getting worse. I consulted with another esthetician and she advised me that what happened to us was an excessive amount of glycolic acid resulting in chemical burns on our faces. I followed up and called and spoke with the esthetician that rendered the service and she said she didn't know what I wanted her to do about it all while failing to offer any guidance on what to put on our faces to eleviate the discomfort, from the response given I got the impression she is not as skilled as she should be, she was very nasty and seemed to disregard any of my concerns.
Robin C.
3 years ago
Rene and her professional staff made our visit to Arizona complete with a relaxing massage and facial for my daughter and I while we were visiting for her upcoming transfer to ASU. They could not have been more welcoming and friendly. Highly recommended!
Danielle J.
3 years ago
What an amazing experience! The Spa is wonderfully welcoming and has an amazingly soothing environment. I treated myself to a much needed spa day and really wanted to relax. Jhoana was a stellar massage therapist. She worked out every knot, checked to see if I was comfortable and was so sweet. The pressure was spot. My body felt so relaxed and stress/tension free! I was treated with champagne and chocolate when I was done and right before my facial. Brittany did a fantastic job. She is so sweet, asked what my desired skin care goals were and did her magic! I've had facials before and never had such a positive experience or outcome as I did with Brittany. My skin looks AMAZING!
I've already recommended The Spa to several girlfriends and I can't wait to go back. Thank you!
Tamara J.
3 years ago
Facial by Brittany was the absolutely best I have ever had.
Ginger S.
3 years ago
A wonderful girls’ spa day at the Scottsdale Spa! Renae made our visit just perfect with all the little touches! Kirsten and Brittany provided the BEST facial we have ever had! Sylvia provided a relaxing massage that every girl would die for! I wish I lived here so I could schedule a facial every month!!
Elle A.
3 years ago
The owner went absolutely above and beyond to ensure that my surprise for my husband went seamlessly. The services that he received were incredible and exceeded my expectations. The pricing was great, the facility was awesome and everyone was relaxed knowing we were in good hands. Thank you!
Bodhi Tree T.
3 years ago
Healers need healing too, and I booked a massage and facial over the weekend for my own self care having no idea what a wonderful day was waiting for me here. Normally I would not consider a facial, but consider me converted now. I honestly can’t even find words to describe how wonderful it was and how great my skin felt afterward. My massage was equally amazing, and I am definitely coming back for more. This is the best of the best.
Caleb P.
3 years ago
A perfectly splendid experience all the way around ????????
I called to schedule a prenatal massage and facial for my wife for her birthday. They offered me the same price as Groupon so I didn’t have to go through that trouble. They simplified everything for me.
My wife also Thoroughly enjoyed her experience. She said it was very relaxing, the facility was clean and had a calming atmosphere. The massage therapists was sweet and did a good job of making my wife feel pampered. The esthetician was also quite knowledgeable and was able to target my wife’s skincare needs.
Pat V.
3 years ago
Everyone was very friendly from the time I called to make the appointment until I left. The lobby is nothing special but once you get inside its nice and spa like. Both the massage and facial that I got were good. There was and unexplained delay for me to get into my appointment. I suspect this had to do with some staffing issues due to covin I suspect this had to do with some staffing issues due to covid. It seemed like it shortened my overall time by a few minutes.
Jillian K.
3 years ago
Wonderful services and staff!!
Katie B.
3 years ago
I moved to AZ two years ago and have been searching for a new place to get regular massages. I found Spa Scottsdale right as the first wave of COVID ended (May), and just went in for my second massage/facial just last week. I would be in there more if it wasn't for the pandemic.. Both times I have been in there, both of the services and the women performing them were just great! I would highly recommend.
Omar S.
3 years ago
Best customer service from the beginning to end! Jhoana was my massage therapist and I can definitely say she is the best massage therapist out there!! She really knows her stuff and she had her pressure on point ???????? I would definitely come back again for another massage !!! And for my facial Brittany took really good care of my face very knowledgeable she really knows all her products that she is working with and amazing customer service as well and Rene is such an amazing person!! I would highly recommend this Spa to anyone !!! You won’t be disappointed I promise !!! Plus you get some champagne who wouldn’t love to get pampered!!
Heather S.
3 years ago
Really appreciated how they fixed a scheduling mix up, they were very sweet and the massage was sooo good! It’s clean and everyone is personable.
D F.
3 years ago
Absolutely amazing place. Very clean! Joanne did my massage and she is extremely knowledgable on top of being a great masseuse, and Tara did my facial and gave my an amazing face massage. Ill definitely be going back
Madison B.
3 years ago
I bought a spa day for me and my friend- a 90 minute massage and a 60 minute facial. We were from out of town and I wasn’t sure what to expect but from even before arriving they were very personable, helpful and sweet. By the time we stepped in the door everyone there was nothing but authentic and welcoming. They seemed to be excited to be part of our experience. Our massages were absolutely amazing and our therapists were very professional. And the esthetician’s were the same way- helpful, communicative and informative about the process. They were careful and intentional about picking products for our skin types. We felt very relaxed, happy and carefree by the time we left. I would highly recommend this place to anyone I know and will for sure be going back the next time I am in town!
L H.
3 years ago
Very clean, relaxed, and professional atmosphere! Linda did a wonderful job on my massage and because it was my first time she made sure I was comfortable every step of the way! Tara did amazing with my facial, she thoroughly accessed my skin and explained all the steps and products that she was using and why she chose them. I really enjoyed my visit here and plan to return soon!
Mimi F.
3 years ago
Absolutely the best massage ever. Angela you are an angel!
Kara D.
3 years ago
My best friend and I went there to finish up a girl's weekend right before her baby was due. The spa was very nice and relaxing. The staff was absolutely amazing, and the owner treated us so well! We will definitely be back for another girl's event! Thank you!
Shannon C.
3 years ago
The BEST spa experience I've ever had! My mom and I did a 90min massage and then a 60 min facial with Britney who was absolutely amazing! My skin has never looked better and the facility it gorg! I also had the pleasure of meeting the owner, Renee who was so lovely and found out that Britney is her daughter which made me love their business all the more. Please book a service with them as I promise you will not regret it, they have definitely made loyal clients out of both my mom and I :)
Michelle P.
3 years ago
My daughter took me here today for a mother daughter day of massages and facials. The therapists and estheticians were amazing. Even though they are in an office park, from the moment you walk in, it is an oasis from the world. We had such a great and relaxing time.
They even have a monthly subscription service so you can make sure to do self care monthly - something I always say I am going to do and don’t. This was the place I was looking for! They are open 7 days a week too!
The owner, Renee, was there and all they want is for you to enjoy the experience and make sure you got everything out of the visit that you wanted and more.
Ashley M.
3 years ago
I called for a last minute appointment and the ladies were EXTREMELY accommodating. I had the best massage by Linda and a wonderful facial by Tara. Both ladies were kind and professional and very knowledgeable in their trade. I will definitely travel back down from Payson again just to come here.
Staff.amanda H.
3 years ago
The women at front reception were very warm and welcoming. The facility was clean and comfortable. The massage therapist and aesthetician were equally kind and very good at their jobs. It was a wonderful experience.
Dlo 3
4 years ago
The spa is my favorite pampering spot. Rene is amazing and her little welcome committee is adorable. The doctor is great, he provides feedback on symmetry improvements and accentuating your unique features for a more natural result for my lip injections and Botox. I have also done massages and facials.
Rosemarie J.
4 years ago
I was interested in trying a Hydra-facial with Derma-plane and thought a Groupon offered at The Spa Scottsdale would be a great way to try one.
Rene, the spa owner greeted me. She's delightful and I felt comfortable immediately. Brittany, my Esthetician, also welcomed me warmly, discussed my concerns and evaluated my skin, and then for over one hour I was in the care of a highly skilled, professional, caring and gifted provider.
I have had 4 sessions with Brittany and am very happy with all of them.
I live in the Cave Creek area and find that the extra drive is so well worth it.
I highly recommend The Spa Scottsdale and Brittany. Believe me, you will NOT be disappointed.
Lynda R.
4 years ago
Excellent service, competitive wages and sweet atmosphere!
Lee S.
4 years ago
Wonderful Spa. I have known Rene and Julie for 3 years now and they are just two awesome caring professionals through thick and thin! Michelle is a fabulous masseuse and beautiful person.
Please don’t hesitate to use this great Spa... can’t wait for my next visit! Their facials are super too but I love the sun too much so they are wasted on me!!
Rachelle S.
4 years ago
The massage felt wonderful and was very relaxing but the signature facial was the best facial I have ever had! The staff definitely went above and beyond and the environment was very relaxing from the time you walk in the door until you leave. Great job!
Mallorie L.
4 years ago
The Spa Scottsdale is fabulous! The staff is knowledgeable and incredibly friendly. I’ve had many services here and I always leave feeling relaxed and recharged. I’m a loyal The Spa Scottsdale customer because I know I’m always in good hands.
Jessica C.
4 years ago
I have been a client at The Spa Scottsdale for over 2 years, during which they’ve changed location and even ownership, but they only continue to get better and better! I went in for a clarifying facial this past weekend, and it was the best treatment I’ve had to date. Tara was extremely knowledgeable and friendly, and even the arm/hand massage during the facial was phenomenal!
I never feel overly pressured to purchase products used during my treatments but the ones that I have purchased, I’ve been extremely happy with the results! I have had a massage, multiple facials, and even microneedling done and have had a great experience every time.
Can’t recommend this place enough!
April K.
4 years ago
I had a wonderful facial with Brittany! My face felt clean, moisturized and detoxed after she worked her magic. Shanna, please forgive me butchering her name was very good at massage. I did not get any neck or head work, but upon my return I hear she has amazing treatments in those areas too. I will return. Very nice salon, quiet, soothing and all the people were wonderful there!
Jacque B.
4 years ago
It is always a great experience when I go to the Spa Scottsdale! Rene the owner goes to every effort with customer service! I have had several of the massage therapists and they are all fantastic! I’ve never been disappointed and so reasonable for monthly membership!
Carolina C.
4 years ago
Great experience! Will definitely be coming back! I got a Hydro facial and derma planing. My skin feels so amazing. Staff is super kind and super knowledgeable. Probably best facial I’ve ever had
Sheryl W.
4 years ago
Love the Spa Scottsdale. Their estheticians are the best.
Had a hydro facial by Tara this week. Was wonderful.
Sara A.
4 years ago
Brittany is amazing! I absolutely love when she gives me hydrafacials.
Jodi P.
4 years ago
Excellent spa! It was super clean, very relaxing and the services were top notch. They give you the full time down to the minute ads are very professional! Highly recommend!!!!
Donna P.
4 years ago
I recently had a hydrofacial with Tara. Wonderful results and Tara was good to explain the procedure the whole time!
Marilyn E.
4 years ago
Excellent service, lovely ambiance, and terrific and accommodating owner Rene’ and admin/receptionist Julie.
Angela A.
4 years ago
Wonderful spa! Beautiful and neat as a pin. I was given a package for my birthday (hot stone massage & aromatherapy facial) and both were heavenly. Very talented staff! I can't wait to go back. :o)
David O.
4 years ago
Fantastic feeling in this place. I felt cared for. Beautiful decor. Great service.
Emily E.
4 years ago
Incredible massage and facial, WOW! I seriously can't recommend this place enough. I'm so glad I stopped by while I was visiting :)
Bryan K.
4 years ago
Holy absolutely amazing! My wife and I did a couple different things here to celebrate our wedding anniversary and we both walked away absolutely happy with the services provided.
Both of our massage therapists were truly phenomenal along with our aestheticians. The facials were so relaxing and rejuvenating as were the massages.
We really can’t say enough about how great this place is. We will most definitely be back.
Juliet K.
4 years ago
This spa is a little oasis in the desert. The massages are relaxing and healing, the facial menu is extensive- including medical grade services. I came out feeling happy, refreshed and much better than when I walked in. Highly recommend.