Reviews
Tyanna M.
Thank you Paige W. for my super cute cut and style ????
Mel P.
Jesslyn is awesome!
Tyanna M.
Thank you Paige W. for my super cute cut and style ????
Mel P.
Jesslyn is awesome!
Monica C.
Love Reagan's work!!
Joshua K.
Linas the best, top quality men's hair cut in town for a good price. Has never let me down over the past 2-3 yrs
Lety H.
I had bought a Groupon. I love my hair. star was my hairsylist and did a great job!
Daphne L.
Katie at Cass & Co is a superior stylist. I’m blessed to have her take care of my hair health and style.
Amanda M.
I am in love with Cass and Company! Their salon is so nice and welcoming. Chloe is my stylist and she is amazing! She was able to get my dark, dark hair to a beautiful bronze with highlights. She is so kind and makes you feel right at home! I took my girls to her as well and she was wonderful with them. Can't say enough good things about this place!
Kelley S.
Kara is amazing! She is very professional and always exceeds my expectations! I've been coming to this salon for almost 10 years now and enjoy the friendly staff and ambiance.
Taylor N.
I got a horrible haircut at a different salon and went to Cass and Co. to have it fixed. Kelsey was able to help me fix up my style without having to sacrifice too much more of my hair. Thank you so much Kelsey M!
Marie B.
Brittany is awesome. She really listened to what I wanted and my hair turned out amazing.
Stacie Y.
Cute salon and boutique, it has a very welcoming vibe. The staff is friendly. Highly recommend.
Stacey C.
Cass and Company is a beautiful salon and has a great and friendly staff, from the front desk though out the entire salon! Stephanie has been doing my hair and extensions for years and she is amazing! Not only does she do a Fantastic job, she is also one of the most genuine people that you will ever meet. If you are looking for a new hair artist and/or salon, this is your place and she is your girl!
Katie M.
My stylist Chole was amazing! I will definitely be a returning customer!
E.
Stephanie is the best. Always makes my hair look perfect. Staff is wonderful, always friendly and helpful. Make me feel welcome.
Deanna H.
I was nervous about going to my first appointment. I had been with my past stylist for a very long time. Kara made it such a great experience! She listened to what I wanted, and my hair color turned our perfect! I had her do baby lights, haircut, and brows, and it was all great! I am sooo happy I found her. I am picky and would recommend her based on my first experience at Cass and Company!
D. H.
Kara is an amazing stylist! She listened to what I wanted done and my hair turned out amazing! I would recommend her to anyone! I am so happy I found Kara!!
Kelliana C.
I just moved to the are last spring and I've tried a couple of different salons. I think I've found my favorite. It's been a rough year so a couple of weeks ago I treated myself to a spa day. I needed my hair trimmed. I was lucky enough to get an appt with Brittany Knight. She's a magician. I explained (badly) what I wanted, or thought I wanted, and definitely what I didn't want. She. Nailed. It. I dont know that I've ever walked out of salon and gotten exactly what I wanted and especially since I wasn't even really sure what I wanted to begin with. But wait...there's more. As she was cutting my hair, I was fascinated by another stylists hair color. So much so that I probably looked like a creepy stalker. My hair was black. And dyed with box dye. Over what is most likely all gray at this point. I finally asked Brittany if she thought we could get my hair to do that. She didn't even hesitate. Yes we can. I'll be honest, I didn't believe her but I made another appt for a color session. It's absolutely perfect. She did amazing. It's not EXACTLY like the other stylists but it's perfect for my skin tone. She took the time to explain the process and was honest about how long it would take. She was friendly and knowledgeable through both appointments. The day I had an appt for the hair cut I also made an appointment for a facial. The esthitician, Brittany Canavan, was an angel. I told her I'd never had a facial before and this was more of a pampering thing than corrective but I was always open to suggestions. She made some and we went with it. She went above and beyond to make me feel comfortable and she took the pampering part seriously. I felt amazing when I walked out of the salon. I will go back. I will recommend to my friends and family. Thank you for reading my novel ????
Karili K.
I got a haircut and style with Starr and she was amazing. She’s is extremely talented and kind. She was also very efficient and I could not be happier with the final look. I immediately booked highlight services with her for Thanksgiving. I highly recommend her! I live in Carmel but I’ll be happy to make this my go to Salon due to their professionalism.
Amanda M.
It was great!! Starr did a wonderful job on my color!!!
Amy F.
I have been going to Cass and Company for years! I started going when Katie was brand new and she has been doing my hair ever since! I Love the vibe and am always relaxed whenever I am there! I’ve started been working with with their expert esthetician Brittany C and she is is amazing too! She always has my face looking and feeling amazing after she works her wonders with my skin! I actually consider these 2 women friends and think everyone at the salon makes you feel like you’re at home!
C. B.
Visited to get my mom a cut. She was very pleased with the cut and the attention that Starr gave her.
Madison K.
Beautiful salon! Starr was the sweetest and did an amazing job on my hair! Highly recommend!
Karen F.
Great people but Regan is amazing at what she dose always walk away looking amazing ????
Angela M.
My favorite salon!
Family P.
Only grown up salon I've ever used haha. they pamper you, great music, are kind, and do a great job. I've had Andrew and Chloe and both are fantastic.
Maya B.
The girl who did my hair today did an amazing job and I would book my next hair appointment with her again. She was really nice and I don’t regret anything she did because the highlights and the haircut was amazing.
Carolyn E.
I met with Starr for the first time and she did a beautiful job!
Brandy D.
Absolutely love this salon. Kelsey is amazing. The environment is the best.
Cy A.
I have been coming to Cass & Co. for 20+ years. Jess has been my hairstylist since my first appointmenr here. She even did my hair for my wedding, and my mom and sister’s hair. When you see hairstylists grow their skills and continue to stay with the same salon, you know that the business owners are doing somethinf right to keep their employees and their clients happy. It’s a very enjoyable experience and also the trusting feeling knowing that Jess will get me my best look!
Linda D.
Best salon and spa you can go to!! Everyone there are friendly and know what they are doing. You get what you ask for!
Deanna Murphy - Murphy Group R.
Not only is this a great place to get your hair cut and colored but the atmosphere is on point. I also love the mini boutique that is just perfect for gift giving. Angie and her staff and stylist are top notch!
Abigail S.
Kelsey did a wonderful job on my hair and I’ve received SO many compliments. The cut and color are both phenomenal! She gave me some great product recommendations that I am LOVING. The salon was also able to squeeze me in as well, which I really appreciated! Definitely recommend! ??
Keri M.
Great salon! Not only is the salon beautiful, but my stylist Kelsey was the BEST. I went to her for about a year and my hair came out amazing every time. If I didn’t move to a different state I would still be going there and to her. 100% recommend!!
Maria S.
Salon was clean and friendly! Faith was my stylist, cut & color! She did a great job and she listened to what I wanted. She asked me a bunch of questions about what I liked and didn’t like!
Karli G.
Giving 2 stars because I genuinely liked the person who did my hair. I had changed the part in my hair a few days prior and the stylist said she was going to trim a few hairs at the end and not charge me since it was uneven. I said okay only because she wasn't going to charge me, and she spent 60 seconds taking a few little pieces off. I go to check out and I was charged $45. I called thinking there was a mistake, and they said that a cut is a cut. Honestly I probably would have been back, but after mixed communication like this, I'm really not interested.
Jimi H.
My son and I have been going to Cass for years…always a great experience! Thank you Cass & Co
Breanna B.
I love this place! All the staff is so friendly and helpful! Brittany did so well with my wax and Laila at the front desk is outstanding with customer service!
Jeffrey P.
The staff at this location are the best! Everyone has always been friendly, and they are always smiling. They offer a wide variety of products and services for not only women, but men as well! What a great salon!
Soumya M.
This place has bad customer service. The front desk staff especially Layla is rude. I have been their customer for more than a year now and supported them through out the pandemic in my capacity by recommending this place to everyone I know.Their is nothing wrong in asking for cancellation fees but asking by being rude and passing mean comments is not right on any level. They need to invest in more customer relations training. The cancellation policies are not upfront and they mention about policies being on website. It does not make sense when the appointment is made in person, coupons are being sent to home address and not on website then why would a customer be expected to view for policies on the website. This is a sign of being deceptive. The payment link is not secure as it automatically checks the field to store your credit information which is again deceptive. I have paid my cancellation charges out of respect for small businesses. However they have lost a loyal customer like me. As far as the facial service is concerned it was ok but not the best. The aesthetician talks a lot and if you are looking for relaxation this is not the place. The hair cut experience was terrible as my hair was not trimmed in a straight line. There are many salons close to this area which offer best experience for same or less rate and staff is professional.
Aimee H.
I would like to start by saying the people who work at this salon are lovely. They are sweet and polite and make it a point to remember you. This is nothing personal. I made an appointment to have my curls adjusted. I wanted my naturally wavy hair to have more body. I sent pictures to the salon ahead of time and brought them with me. I showed the stylist (not my normal stylist, she was booked solid, so the salon did their best to fit me in and booked me with someone else) I showed him the pictures he said no problem, annnnnnnd the end result was nothing like what I asked for. That’s very irritating, however, it happens. The part that is very concerning and the reason for only one star, is that during the process of getting my hair done, chemicals were dripping down my neck. I made mention of this, but it was brushed off. By the time I got home, I had a 2in by 2in chemical burn on the back of my neck. Every time I turn my head the skin on the back of my neck feels like it is still on fire. Like I said, the people at the salon are wonderful. My normal stylist has always given me exactly what I’ve asked for and I adore her. But this most recent experience is just so incredibly off putting. I’ve attached a picture of the burn.
Ana D.
Love going there for root touch up and hair style!
Evelyn B.
I like this salon, Faith made a great job on my hair, I love my new style! …she knows how to make you feel comfortable during your session!
Todd M.
I used to go here before the pandemic and had found a couple good stylists through trial and error. After 15 months of my wife cutting my hair at home, I decided to go ‘treat’ myself to a “professional” haircut. I was sadly disappointed and had wished my wife cut my hair, who has never cut hair before cutting mine during the pandemic. I knew exactly what I wanted and told the stylist; yet, she did not follow. I even had to ask her to blend my sides because they weren’t blended. My wife went here a couple years ago once and she never had gone back again because they messed her hair up. I kept going because 1) It’s rather easy to cut my hair.. 2) It’s still, usually, better than the alternative— Sports Clips. Needless to say, I will be getting my hair cut at home from here on out until.
Brett W.
Service and hospitality was amazing. Facility was amazing. Andrew was amazing.
Kristen P.
I recently moved here and had to find a new stylist. Andrew was amazing and listened to my ideas and added his professional expertise! The result was perfection & over exceeded my expectations! I will be recommending to my friends! Can’t wait to go back!
Toni J.
Everyone was so nice and friendly! Chloe was amazing. Great atmosphere and service!
Dailyn B.
Faith was amazing. Giving me exactly what I asked for.
Alyssa
Had a great experience with them. My stylist Jess was extremely informative, and did a great job listening to my wants and needs for my hair. Having coiled curls its always scary to trust someone to cut your hair, but she did a great job with mine. My only negative comment is on my eyebrows shaping service I purchased. I grew them out over quarantine so I could have a fuller thicker shape. I explained I normally thread and prefer a fuller brow. I was expecting them to measure and shape and show an example before we began. Nope just straight to wax. Now my eyebrows are thinner than they were in the 90s. Too short on my face and horribly thin. Thankful that they'll grow back, but not what I expected when I booked for professional brow shaping. I'll be back for my hair, but will stick to threading for my brows from now on.
Leandra M.
Andrew is amazing. He's new but don't let that fool you. He is definitely experienced! He is my favorite now
Angelanp267
I did have an issue with my hair when I first went and left a bad review. However, they have since fixed it and I love it. Thank you for being a company that actually cares.
James C.
Such a great atmosphere and so many talented stylists!
Bonnie H.
I have been going there for years.They are the best and Stephanie is amazing .Love this place would not think about going any other place .
Louann G.
Great haircut and style from Katie Ball
Jeff R.
Personally, from my experience, I would avoid. With me, they tried a bait and switch. I'm tempted to give my info in case anyone would like to know more. For the price and level of stylists I would recommend Tyler Mason. For me a much better customer experience. But, if you're a gambler....
Lilly M.
I highly recommend it !!! It is a very nice place and the attention is FABULOUS. Lina is very nice !!! I loved her she is very professional !!!
T K.
Just a great place to get a great hair style!!!
Stephanie C.
Always friendly, great conversation, relaxing environment
Shirley S.
I would like to let the owner of Cass and Company know that stylist Lina Grass is what everyone wants in a stylist. She is so talented and a great person. I have recommended Lina to so many of my friends and they all say the same thing...she is a keeper!! Shirley Stempson
Jennifer S.
If you are looking for outstanding customer service, beautiful hair and a fabulous overall experience, then you must go to Cass and Company. Every visit here is wonderful and exceeds my expectations. With all the covid-19 guidelines, the team at Cass and Company made me feel safe,and the level of excellence and attention to the overall experience was impressive.
Beverly H.
From the moment I walked into the salon I was greeted warmly. My stylist, Rebecca was very knowledgeable and with her expertise made my hair look and feel as I wanted!
Aimee M.
Was my first time here. Denise was wonderful and very knowledgeable! Will definitely be back!!
Marilyn W.
This is THE salon, both for me (an infirm woman in her late 70's), my daughter (a woman in her 40's), and anyone else I run into that ever asks where to go for ANY salon service. They are kind, skilled, thoughtful, talented, reasonably priced, and a truly positive and amazing energy kind of place. I am so glad we found them, and will be a client for life! Young and fresh, real and raw, as well as classic and elegant... and not in a contrary kind of way. This place is the perfect blend of everything you want... staff and stylists that are high quality, high caliber representations of their industry,~and all around really great, kind, and high quality REAL people, products that are useful and even unique and at good prices, an atmosphere that is the perfect blend of real, appreciative, positive, thiughtful, and sincere.
William P.
Nice place
Julia W.
I was very pleased with the hair style Kara gave me, as usual! She is so pleasant to be around too!
Robin H.
Have always loved going here! Just had my bridal party here for my wedding- and got rave reviews from all of them!
Brenda H.
The Color I got was Truly Not Burgundy and Platinum Blonde hair IT was Auburn AND Dirty Blonde PERIOD Thanks Brenda.. I WON'T BE BACK PERIOD Thanks Brenda.
Debbie M.
Jordan is the best!!!!
Julie M.
One of the best massages . I have had them in foreign countries and in the states many times but this one was amazing , she really removed all the pain in my shoulders and neck . I am going back for sure .
Doug H.
Great place to get a haircut and fast friendly service
Lynsie H.
Cass & Company exceeded my expectations and boosted my mood for the day. The vibes from the C&C staff were positive and not once did I feel unwelcome. I am impressed with Rebecca's expertise and hospitality.
Madi J.
Nice salon, the lady that washed my hair out could have done it for an hour. Relaxing and tranquil! Keri is a total sweetheart!
Rachel D.
Beautiful salon. Britni was fantastic! I told her what I wanted and she made my hair look amazing! I will definitely be back!
Megan T.
I was on the hunt for a new hair salon and decided to try a Groupon for highlights and a haircut at Cass & Company. Shaylee was my sylist and she was amazing! The atmosphere of the salon was beautiful with stylish decor, and drinks and snacks were available. I felt really pampered the whole time. They offer a heated neck pillow while waiting on highlights to process, and the scalp massage during the shampoo was great. Shaylee asked about my preferences throughout the appointment and really made sure that I enjoyed my hair. Will definitely be back!
Tammy F.
Great place! Highly recommend. Very nice, warm atmosphere. Highly recommend Rebecca as a stylist.
Elisha S.
Had another wonderful experience with Jamie! Jamie is awesome with my fine hair. I feel like a new woman!!
Priya C.
I love cass and Co. You can have your personal stylist with whom you can book your appointments. They do a great job. The products they suggest are good. But I feel they are little costly and out of my budget and its personal but they deserve it. Try it through Groupon and make a choice. I am sure you will love it.
Matthew K.
My sister works here and cuts my hair for me. Never been to a salon before, so I didn't know what to expect. All of the staff were friendly and helpful every time I've walked in. I will for sure be coming back again and again :)
Gat Von D.
Stephanie is amazing, I highly recommend her!!! Stephanie not only goes above and beyond to give you the hair you want, but she also has great conversation!! I'm excited that I found my new stylist! Yesterday was my first time getting my hair cut here, and the salon was clean and all staff was welcoming and friendly!!! They all work together to make you feel important!! Can't brag on my experience enough, thank you Cass & Company salon!!!
Lauren W.
The staff is very friendly and it is always spotless. I have been been pleased every time I have been there. Kari Levi is amazing!
Rachel D.
First time coming here for a cut that needed fixed and was giving Stephanie to tackle the mess job I did, haha and she did a great job blending in my hair to where it didn't look silly. Had a very good experience with her and the front desk lady was so sweet. I will be returning for color next week.
Linda K.
I absolutely loved my experience with Rebecca & Kara! they both tag teamed my color & cut and were amazing. always enjoy my pampering at this salon!
Kim B.
Jamie is fantastic. Great customer service and relaxing
Sticky /My F.
I love the way that Stephanie Hackett does my hair!!! Cass & Co are just an added bonus!! But not 1 employee there has ever been rude to me!!! ALWAYS HELPFUL AND FRIENDLY.... THANK YOU SO MUCH!!!
Phil M.
Always a pleasent experience with Jesslyn. All of the ladies at the reception desk are cordial and friendly. A good atmosphere with quality employees.
Purkicet
Beautiful interior and feel. The stylists, Rebecca, was very knowledgeable, nice and professional. Highly recommend
Jenna T.
I’ve been going here for years and I love it! I go to Jordan Drabing however, at the last minute when I needed something I’ve seen some of the other stylists too. From the front desk girls to the stylists everyone has always been so nice. I find it hard to believe reading some of these reviews that the workers were mean to people and I bet there’s two sides to those stories. It’s a relaxing atmosphere, their stylists are well trained & they continue training while working at Cass, they’re up to date on latest trends and new ways to color hair. One time I wasn’t fond of my hair but partially being my fault I went from a mahogany color to blonde in one sitting and it had some orange in it. Jordan asked me, I told her how I felt about it, she had me back in there two days later and she fixed it. Wasn’t rude to me for it and she didn’t charge me to fix it so I tipped her for her time and for fixing my hair-even though I was the one who asked for something outlandish to be done. I love Cass and as long as I live in the Indy market, it will always stay my salon! :-)
Roxanna M.
A++ customer service, greetings, services and even warm neck pillows!
Luv L.
Very impressed with Rebecca. She was super sweet and did a very good job with my haircut and style. Oh and I can’t leave out the awesome scalp massage with deep conditioning! The staff was also very attentive from the time I walked in the door as well. They asked me if I needed a drink and brought it out to me. I will definitely be going back to Rebecca and highly recommend her and Cass and Company. They also have a lot of other great services and the place is very inviting.
Donnia S.
I am new to the area and found a Groupon for this salon and decided to give it a try. My hair was a mess after another salon colored it. I gave them another chance to fix it and it was even worse the second time, so needless to say I really wanted my hair back to a good color. I am so glad I found this salon and can not express what a beautiful job they did. I didn't even look like the same person when I left. The color was absolutely beautiful and my cut was fantastic. Rebecca took the time to really listen to what I wanted, looked at all of the pictures I had on my phone and even offered a few suggestions. She was SO AMAZING!! If you need a new salon this one is a WINNER!!
Kerly
Britni does a fantastic job of coloring my new growth, adding highlights and lowlights, cutting and styling my hair. When she washes me out she takes time to massage my head including my neck...feels FANTASTIC! THANK YOU for making my hair look great!
Phyllis J.
I haven't been to this salon as I'm pretty new to Indianapolis. I hope Rebecca can do a great job for me. I've had several bad experiences before, a couple here in Indianapolis. Looking forward to my visit, I just hope I'm happy with hilites and cut.
Laura D.
Whether I am going for a massage or a facial, Cass and Company never disappoints me.
Rachel S.
I was super-happy with my first C&C visit. Everyone was very welcoming, the salon is nicely kept and well-decorated. I was very pleased with the advice and cut I got from Kara. Even as a new client at a busy time, I was able to be scheduled in less than a week and their pricing is very reasonable for the area and services provided. I'll be back!
Caitlan S.
On time, Great service, took the time to make sure we got the haircut we wanted! Anita cut my husband and my hair and would recommend her to anyone!
Melissa P.
I like this place because that is where my hairdresser now works. Very pretty inside and the people are nice.
Ann V.
The first time i came, young lady cut to my hair very nice and I like it, so that is reason I came back, and I had very bad second time with a different lady, I wants cut my hair and make color, after made color I had changed my mind from cut to curly, but she said she have not time ( that time was around 5pm) and ok, I decided next time, then she was trimmed a little in my hair, dried hair... When purchased she still got $33 for cut hair style? And color to my hair very ugly, I showed the picture and told her I wants darker but she made lighter and non uniform hair, I complaint and she said can fixed and return my money cut hair by cash. I think never came back again.
Margi B.
Anita is awesome. Thanks for fixing my hair :)
S S.
Best salon in Indianapolis. Everyone is well trained and professional... You won't end up with canary yellow hair or a Sharon Osborne haircut here. This is the best salon I have experienced in thirteen years of living in the area.
Jill F.
The ambience of the salon is wonderful. My stylist Chelsea Beecher can work magic with fine, thinning hair. Always greeted with a smile when you walk in and when you leave. Your experience with Cass & Company will make you feel better about yourself.
Jenna Bree A.
Highly recommend Kara. Always a great experience
Shelby E.
This place is great. I have been here twice now and Chelsea Beecher has taken wonderful care of me. My mother also uses her and she is always very satisfied as well. The interior is adorable and everyone is super friendly. LOVE
Szumei L.
Kara was great! I will definitely come back for my next hair appointment.
Jackie B.
This was my first visit at Cass and Company and Ashley Ford blew me out of the water! I live in Fishers, and this was definitely worth the drive. Scheduled my follow up appointment the same day as well, the salon is absolutely gorgeous too!
Laura R.
Update to my review: I changed my rating from 1 star to 3 stars. I finally was contacted by the owner. We had a very good discussion. I appreciated her for being upfront with me regarding the situation. She was very apologetic and did, in fact, send me a refund for the bad experience. I believed her when she told me she will use this experience as a tool for her staff to improve the experience for future customers. I anticipate that if you go here your experience will be better than mine. Thanks to the owner for righting the wrongs! Please pay attention to all the 1's on these reviews! What they say is true! I wish I had known to look here first! This company is not interested in righting their wrongs. I wrote them a pleasant letter indicating all the bad things about my experience at their salon. One, I did not receive my 35% discount as a new customer. Two, I was not given a tour nor was I offered coffee or wine. (Apparently wine is only offered to customers who come often!) Three, the stylist left huge color stains all over my hairline and let me leave looking ridiculous. I addressed all these things and more in my letter to the owner. The only response I received was an apology. They did not offer any money back or offer to refund money for my new customer discount. They didn't offer any compensation for the stain on my hairline. They actually told me in their response letter that "we have obviously not been able to make you happy"...well the problem was they didn't even try. Now, I know people make mistakes but when you do you need to Man Up! and own them and make it right. I'm not one to believe the customer is always right but in this case they should have taken responsibility for their errors and offered to fix what was wrong! The owner has chosen to blow me off and ignore my letters! They have not done anything to resolve the situation except to ignore it! All I wanted was to be acknowledged and shown that they were concerned and refund me what they owe me. I wanted my 35% discount as stated on their website. Then I wanted a percentage in return for the mess on my hairline. PLEASE DO NOT GO HERE!! There are plenty of other salons in Avon and the surrounding area that will treat you better and do the right thing! This was supposed to be the "Best experience of your day" according to their tagline on their website. Don't fall for it! It's just a line. I went as a gift to myself for my birthday. Not one person read my paperwork and acknowledged that it was my birthday. When you leave a salon you should feel pampered and happy. This place will make you feel left out and confused and frustrated because you spent so much money. I spent well over $100 and did not have anything close to a $100 experience! If you value good service then don't go here!
Samantha H.
I don't often review places I go to. However, the ladies at Cass & Co were so friendly and sweet that I had too. Sydney did a fabulous job on my hair, and was so fun to talk to. Even though I had a friend with me to chat with, She jumped in on the conversation and made it a fun experience. My only issue was that they are just like everyone else and will try to avoid giving you the new customer discount. I was a little disappointed, because I asked about it when I made my appointment just as their website says to do. However, once it came time for check out I was charged the full price. However, I was so happy with everything else that, that minor issue did not discourage me from going back. I made another appointment and cannot wait to go back!
Sonja G.
I got a Groupon for Christmas and had never been here. Sydey did a fantastic job! Prettiest hilights I've had in years! Just showed her color from a picture and she nailed it! I'm very particular about my hair cut and she did an amazing job. I will definitely be returning
K P.
I've been going here for 7 years, and I wouldn't consider anywhere else as an option.
Amanda L.
I always look forward to my services at Cass and Company Salon! Everyone is so friendly and Katie never disappoints with getting the results I am looking for. Thank you!
Jcassidy111
My experience was very relaxing, enjoyable and fun, especially loved the neck massage with my hair cut. Bren did such a great job on my hair that I felt like strutting as I walked to my car....even posted it on Facebook. I read the earlier comments and the negative ones from 11 months ago all seem to circle around 1 isolated event, but I did not have any negativity with my experience and will definitely be using Cass & Co again.
Haley St. J.
Katie Ball is the best! She was able to give me the color I was looking for, catered to the style I wanted and made sure I was satisfied with the color and cut before I left. She was really great company and the hair wash was completely relaxing and just what I needed to walk out feeling confident.
Kimberly W.
I have been getting my hair done at Cass and Company going on 10 years now. I primarily see Jesslyn, who is fabulous, and in all my years going to this salon I've found the staff VERY professional and courteous. The staff stay current on new trends and products and attend continuing education routinely. The training program, for any new stylists coming to work at Cass and Company, appears to be very comprehensive. I have always been impressed by how well run the salon is and the minimal turn over rate of stylists. I look forward to getting my hair done every six weeks because Jesslyn, the trainees, and staff make it such a wonderful experience. I would give them 10 stars if I could!
Deb T.
I have been going to this salon since before it was in this location! I have never had a bad experience! The staff has always been helpful and friendly and strives to make your experience a pleasant one. I've been seeing Katie for a few years now, and she is an expert colorist, working hard to perfect my red color. Considering my natural color is VERY gray, that's a big feat! I highly recommend them!!
Jessica M.
Great experience as always! Thanks Katie!
Erica L.
Ashley C. is awesome!!
Ronelle P.
Thank you Ashley T. My hair looks great!
Sandra H.
Very positive. The salon is designed beautifully, its very relaxing and inviting and I am especially pleased with my hair dresser, Tom. I am totally hooked on this place! PS. I miss Tom! I am sure the others are just as amazing, but Tom was one of those hairdressers that made you look and feel like one in a million!
Stacey C.
Wonderful salon--they really go the extra mile to make the experience relaxing and comfortable. Angi took the time to listen and gave me just the haircut I asked for.
Ingrid Garcia -Crosscountry M.
This is the third time I have seen Chelsea B. Every time has been pleasent and makes me feel comfortable. I have seen her for both cut and color and she delivers exactly what I ask for. I also take my 5 year old son and she is very good with him and gives him the exact type of cut & style I seek. ****** The only thing I dislike about this salon, is the judgemental looks or stares from other stylst on the floor. They dont seem friendly at all and it can make anyone feel uneasy. Getting a genuine smile from any of them or even the owner is hard. I think this is why many will come once and decide not to come again. I write this, hoping it gets addressed, It's the only thing I can say the salon should improve on. *****
Tessa T.
I took the time to read all of the other reviews. Some are very negative. I have been a customer for over two years and have never had anything but a very pleasant experience. I have never witnessed any of the negative things that were mentioned. I go to Chelsea B. and she makes my hair look amazing! All of the other staff that I have encountered are always very friendly. I always get compliments on my hair and will continue to recommend this salon.
Rebekah W.
I do not care for your employees! They are rude to certain women, they screw up on your hair and blame you for it, you have to pay extra for when they mess up, and overall rude people! If people are going to spend the kind of prices you offer to do hair and etc, I expect people to do a full job and not half a job. I'm not paying you do half a job! I also expect the employees to apologize for their screw ups and let me come in whenever I find a problem in my hair! I'm not there to get treated poorly by a bunch of high school bullies, I'm there to get my hair done the way I want it! As the saying goes "The customer is always right,'' is a true statement. Customers bring you business, and they expect a lot out of a Salon when they have to pay $70 or more to get their hair done. It's not like $70 or more is easy to throw out the window for some people! Either get a new staff period, or give them a large talking to about respecting customers, even if they come in more than once to get their fixed the way they want it.
Alicia E.
Cass & Co Salon in Avon, IN is hands down one of THE best salon choices you can make. I have been a loyal customer since it's inception in 2001, have referred many people to the salon and will continue to do so. The staff is accommodating, friendly and extremely professional. You begin to feel like they are your extended family, which is just the way they like it! Their mission statement says it all, and most importantly, has held up over the course of time: Mission Statement "Our goal is to create a feeling of warmth, welcome and comfort in a place that provides quality and creative services while being the best in the eyes of our guest, team members and the community. We will always strive to build long-term guest and employee relationships based on mutual respect and loyalty." It is extremely unfortunate the rash of negative and nasty reviews all in the last week. Obviously someone is out for a smear campaign. Sad that they have resorted to calling upon others who have zero connection to the salon to help spread their twisted garbage. I can imagine JUST the type of girl this was in school- I'm sure mommy/daddy always fought her battles. Now she has minions. You all need to learn to think for yourself, and young lady, YOU need to grow up. For those of you who are reading these reviews for a clear, honest opinion of the salon, I sincerely hope you look past the disgruntled little lady and her minions. I challenge you to make an informed choice the best way possible...by trying it! I have 100% confidence that you will come away from your visit happy, satisfied, and a NEW CUSTOMER! :)
Amanda E.
Luckily for their sake, they require that you give at least one star or they'd have none in my opinion. This salon treats their customers horribly! If you're wanting to get your hair colored, make sure that you make two appointments because you're definitely going to be coming back for a re-do. OH, and then after your re-do you'll be humiliated and bullied by the staff, including the managers. Even after two times of trying to get the desired color (highlights and lowlights) it will still come out streaky with roots underneath about 4 inches long. Unlike any other professional stylist, they won't admit their wrongs when it's clearly obvious.. they will say that you should have told them you'd be wearing your hair up.. AS IF THAT FRIGGIN MATTERS! They then proceed to tell you, as a customer PAYING for THEIR services, that the next time you'll need a re-do that it will be full price. They allow their customers to leave their salon with only the roots dry and still no success at fixing their wrongs. All around poor business and customer service. NOT the right way to handle something that one of your employees screwed up REPEATEDLY! Take this advice and go somewhere else. The massage and wine ain't worth your humiliation or the gas that it takes to drive back and forth hoping to correct the jacked up color that they do.
Brit H.
If it was possible I wouldn't even give this place 1 star.
Miluska B.
This is a horrible place!!! Do not go back unless you like to be treated badly, the entire staff including the owner and rude and don't give a crap about their customers and the stylists are inexperienced and they will mess up your hair. I am never coming back.
Megan F.
Absolutely horrible service. Will never go here even if it was free after the way the treated someone I know. Disgusting
Realridgegirl94
Don't go here.They treat people terrible. They have no respect for the people they take care of.
Jennifer U.
Don't go here... they treat their customers terribly. You will feel extremely bullied if you aren't happy with your hair and need to go back for a re-do.
Ashley N.
Absolutely TERRIBLE service. TERRIBLE people. Enough said.
The Lewis L.
The employees were mean! They humiliated someone that came in for a redo and made her CRY! Her underside of her hair had roots that were inches long and the rest was straight blonde and the lady doing her hair said "I didn't know you were going to wear your hair up...." Seriously?! Why would that matter when it comes to doing a good job? She had long hair and its summer.... I will never go back after seeing them do this. They spoke to her loudly when the salon had no blowers going about how even though the first time she had to have it fixed it definitely wasn't done right that since this was the second time she had had an issue with her hair they would charge her full price if she ever needed something redone again. Then they wouldn't even blow her hair completely dry because they would charge her $25 for it. She left looking like a mess because they only dried her roots. As she was leaving the manager glared at her while responding to her question of whether she needed to do anything else and said to her employees nearby "That's the redo girl....(then looked back at the lady and said) You can go." Every person standing at the front desk stared at her until she disappeared from sight. I was humiliated FOR her. It was very sad and painful to watch. The woman seemed so sweet and didn't cause a scene at all. I have a bad taste in my mouth now and I just can't go back. What if I ever need something redone? Would I be treated the same?