Reviews
Antonella B.
Staff is super great 100% recommend!
kennnyg74
Izzy is amazing. Such fantastic service. So knowledgeable and relaxing. Better than therapy ??
Antonella B.
Staff is super great 100% recommend!
kennnyg74
Izzy is amazing. Such fantastic service. So knowledgeable and relaxing. Better than therapy ??
Amy P.
My facial with Bailey was excellent. She is super friendly and matched my energy level. Highly recommend!
Heather O.
It is such a professional and relaxing atmosphere. The massages and facials are amazing! Any trouble areas I may have are well tended too. The staff as a whole are always friendly and polite. Definitely a win when visiting Hand and Stone of Orem!
Nohealani M.
Cynthia was amazing really worked out my back and neck after our pulled a muscle. Great experience!
Gentri L.
The customer service is outstanding. The esthetic of this place was exactly how you’d think a spa should be. They really take care of you right from the start and I loved my experience!
Keauna H.
We always have a great experience with Hand and Stone and this location is the best!! ?? Katie and Jordana were so nice and did an amazing job! We will definitely be coming back!!!
McKenzie M.
Izzy is the best! I love getting the CBD facial
Cara J.
If I had the time and money I would do this all the time! I had a massage that released a lot of tightness in my muscles, and then a very relaxing facial. Highly recommend!
Amber F.
Izzy was wonderful and so knowledgeable. My skin is glowing.
Liz J.
Bailey gave me a detox facial, and it was awesome. She definitely made me feel comfortable, and was conscious about making sure I was doing ok, without asking too often. She helped educate me on their products afterward without being pushy. They have water and coconut water to keep you hydrated, and the whole experience was relaxing and comfortable!
Amelia D.
I got the massage with Shelby and facial with Izzy and they were both phenomenal! I loved every bit of it! They were professional and precise. I got the facial upgrade with scalp massage and essential oils and it was the Cherry on top of a very relaxing experience. I would highly recommend Hand and Stone.
Megan B.
Shelby is by far the best therapist I have ever had. Very knowledgeable and always working to improve his craft. I have had deep pressure massages that leave me bruised and no better/worse than before. I bruise easily so that can't be controlled, but I ALWAYS come out of Shelby's massages feeling mobile and much better than when I came in. My #1 recommendation to anyone, bar none.
christopher t.
The atmosphere is great. The staff is very friendly, I go to Bailey for facials and she does a great job. I would highly recommend going to her.
Hadlie N.
kelsey is AMAZING. i’ve been going to her for almost a year now and she has helped me SO much! i would recommend her to anyone she’s so good; she’s very communicative with pressure and any stretches she does! love her!!!????
Breanna D.
I have had Cynthia for a prenatal massage twice now and she does an amazing job helping me feel safe and relaxed.
Michelle G.
Kelsey is amazing! She has been very intuitive as she has worked on me. I’ve had a great experience every time I’ve had a massage here.
Sabina A.
I had such a wonderful facial! It was so relaxing and Izzy was so caring!
Jordan E.
Had a wonderful massage with Corbin! He was so friendly and knowledgeable and really helped with my sciatic pain!
Jacque S.
Dennise is amazing!!! I almost wanted fo gatekeep her name from this review lol but I just can’t. She is so great to work with, communicates amazing and always has the most calming energy. 12/10 reccommend seeing her!
David M.
Hand and Stone is amazing! I’ve been to a couple different therapists: each were professional, skilled, and great to work with. Life goal: make enough money to get bi-weekly massages at Hand and Stone ????
Deborah C.
I just love this place and Denise, my massage therapist. She is able to work with light to strong pressure, is very kind, and exudes peace and serenity. The spa is very professional and I've always been treated respectfully. I feel so much more relaxed and comfortable when I leave, in spite of rheumatoid arthritis and the aches and pains of aging. Highly recommended!
Liz Rowley H.
Jori was so welcoming at the front desk! I always book with Shelby and he is amazing. I would never go anywhere else!
Julie P.
I just had a massage with Olivia again this morning. She is the best! She always remembers exactly how I like the room, the music, the temperature, and that I don’t care for my neck or face to be touched. Would also like to give a shout out to JORI, who Greeted me with a huge smile, and a beautiful welcome when I arrived this morning. She is new to Hand And Stone, and will be an asset to the Spa.
Zack M.
Had a gift card here. Called the day before to confirm the amount and how much I would have to pay in addition to the gift card then they confirmed that it would only be a few dollars more so I scheduled the massage. After the massage they wouldn’t accept the gift card and were saying it was for another location even though she pulled the card up on her computer the day before.
Luke M.
Walked in with a lot of stress knots, I asked for someone that could do deep pressure. Cynthia did the perfect amount of pressure! She was very professional, knew what needed work, and took her time. Best money I’ve ever spent. I will return
Allison S.
AMAZING! Everyone I’ve interacted with at this location has been so kind & personable, and the actual service is amazing. They aren’t pushy or sales-y as far as upgrades to your services, and it really just feels like they want to help you as an individual. Definitely a safe space especially if spas make you nervous. I’ve had facial services & massage services so far and both were superb. I didnt leave feeling short-changed or frustrated, I just left rejuvenated and happy! For a facial, I would recommend Shelbie, and for massages I would recommend Cynthia! Overall an amazing experience and I already have a follow-up appointment. Love!
Victoria T.
Wow! I had an amazing experience. I received the Swedish message from Olivia and she was FANTASTIC!! The whole experience was very calming. I loved how she was quiet and let me relax. I’ll definitely be coming back! The building was very well maintained and clean. The girl at the front desk was also very nice. Can’t wait come back!!! I didn’t have one negative experience.
Alisa R.
As an esthetician myself, I know what to look for with a spa experience. My massage with Kirstie was amazing, and I could tell that every employee there loved their job. I felt listened to and respected, and I left feeling refreshed. I've been to other Hand & Stone locations in Utah, and this one blows the other ones out of the water! Highly recommend.
Adam F.
Literally booked an anniversary couples massage and 1 hour before the appointment they cancelled. Probably a good call though.
Jesse B.
Martin was fantastic, he seemed to know more in depth of what he was doing and how he could help than any other staff member. Just found out I won’t be going back to hand and stone. If you want a real massage go see Martin at Orem center.
Christina B.
I loved this! I loved it so much I signed up to go monthly— I have no regrets!!
Elizabeth B.
I had such an amazing experience at Hand and Stone. I went ahead and signed up for the membership. It's such a great deal, it costs a lot less than an average massage. I'm so excited to be consistent with my self-care.
Josie A.
Simply awesome!!! Has a great massage and I really appreciate their hours…??
Yashuel G.
Very kind staff and experienced therapist
Jackie M.
Facial was so relaxing. Great facial massage with the service. Will be going again.
Bettyjo N.
Very clean. Friendly staff. Kailey did amazing with my facial and Shelby does amazing massages. Highly recommend for a relaxing therapeutic experience.
Bob K.
The services and store were good. Maybe a little pricey but I’ll be going back.
Addison M.
They are giving you rewards for leaving a good review. I would not recommend this place to anyone. They constantly bombard you with “upgrades” that are costly and don’t do anything, all they want is your money. You’re better off going to massage envy where they actually care about you and provide good service.
Porter C.
GO SEE MARTIN RIGHT NOW. Best massage I’ve ever had (and I’ve had many). Front desk is also 5 stars, great service.
Redick B.
Super relaxing and great atmosphere. Staff was very accommodating and friendly.
Michelle K.
I love this place. I have had a facial and a massage here as well an I was satisfied with both. The front desk people are great and I loved my esthetician and massage therapist.
Samuel O.
I love this place! They have the best services around and the workers are very kind and professional!
Abbi C.
Love this spa. Went last week for a 50 minute massage with Joshelyn. When I tell you it was the BEST massage I have ever had!!! She was AMAZING! The environment was so calming and I walked out feeling so relaxed and stress-free. The prices are good and what you would get at most spa places. The membership is actually a pretty reasonable if you like to get regular massages like me. The front desk girls were sooo friendly and welcoming! I already booked my next appointment!
Jaden C.
Loved my spa experience here from beginning to end. The massage therapists were excellent and I appreciated how nice the receptionists at the front desk were. Definitely will be going again!
Guilherrme De Andrade G.
Attentive and committed staff. We define our schedules and with competitive prices
Gayle C.
I had a great massage there during the grand opening, so I recommended this place to a family member. My massage lasted the entire hour, but my relative got a little less than 45 min. I thought about booking some skin care procedures, but was concerned about them cutting corners.
Max O.
I went in for a massage and was not pleased with the massage. It was for an hour massage and the massage lasted only 40 minutes. The masseuse came into my room late, asked a bunch of questions which I already answered in the check in documents. I would not recommend getting a massage there, I have also heard that there is poor management.
Holley R.
Unfortunately, my experience was not great at all. From the moment I walked into the spa, I felt like I had entered a time-share commitment. I was bombarded by girls trying to sell me products. The “upgrade” was outrageously priced, and not well executed. My face was greasy and felt worse after the facial was over, than it had before my facial. Definitely not worth the money. I will not go back again.
Delaney B.
WOW!!! I normally don't leave reviews but this was such a memorable experience that I just had to comment on it! I was pleasantly surprised by how affordable this massage was and the quality of it as well! I have gone to other places for treatments and they were good but I considered this fantastic! Will definitely do again!!
Kourtney J.
I normally don’t leave reviews unless it’s a good one but the massage we received wasn’t great. The staff was so friendly and the building was clean but the 90 min couples massage we received was very meh. It felt rushed and I don’t feel like my back got rubbed out good. My husband said the same thing, not very relaxing or a very good massage. Both of our backs are tight from our jobs so I’m bummed paying almost $300 for no relief.
Regan B.
I had such a great experience at Hand and Stone! Reception was so friendly and welcoming. My massage and facial were both phenomenal. The ambience of the building/rooms was so relaxing. 10/10 on my entire experience. I definitely will be returning!
Janelle S.
Loved this office. Very friendly staff. Was able to make an appointment within a week. Jocelyn was wonderful for a prenatal massage, and I would definitely go back to her again. Went with a friend and she had a positive experience as well. I was late for my appointment due to my own conflict and they were very accommodating and still able to see me. Thank you!
Bree G.
I came in for facial with Joelle and it was awesome! Every one of their staff were each very educated and very helpful. Defiantly am going to go back!
Abigail C.
I was able to get an appointment right away and Emma was so friendly and helpful on the phone. I got both facial and massage and the employees were wonderful. Such a relaxing and professional environment. Amazing prices and I got the membership too. It’s such a great steal!
Rafaela P.
Great customer services. The front desk girls are so friendly and animated. I wish I could go for the Himalayan Salt Stone massage and facials every week. Thank goodness for the Lifestyle monthly benefits. You guys are amazing...
Colin C.
The staff and management do a great job of creating a peaceful and relaxing environment. Can't wait to go back!
Jeff B.
Had a facial and a massage during the first week they were open. Some of the best and most relaxing services ever!!
Teilmann H.
Paid $120 for a 60-min massage. My appointment was scheduled for 1pm. My massage therapist didn't get me until 1:15pm. The massage started at 1:18 and ended at 2:05pm. The massage therapist did great. The only issue I had was that I didn't get my full massage. I will not go back to this location again. I am surprised I didn't get an apology for their tardiness or even a slight refund. I still tipped the massage therapist 18%...
Jacob D.
Great service. I had a massage that was delightful.
Grace B.
My boyfriend bought me a massage gift card here & it might’ve been the greatest gift ever.
Bentley S.
They sell some great candles and have extremely helpful employees. Well worth stopping by for products or a great massage!
Gracie B.
I got in for a massage and facial on the same day, and I don’t think I’ve ever been so relaxed in my life! They treated me professionally and weren’t pushy about sales at all. I’ll definitely be going back.
Jennifer A.
Came in last night for a facial and I would 100 % recommend it felt great ! The beds are warm and relaxing definitely want to do one again soon .
Jarom B.
Beautiful spa. The team is friendly and I was impressed with both the massage and facial I received. Wanna relax and rejuvenate? This place could be your go to.
Haley C.
On time and super friendly service. Very nice facilities and the massage was great!