Reviews
Bill M.
Buttermilk chicken sandwich was the best I ever had. Nice bar right on the water. Great place to relax and enjoy the view.
Nikki F.
The food and drinks are awesome but the service was horrible. The waitress we had displayed poor customer service. We were looking forward to using the igloo for the evening. There was not any reservations for the evening. We waited for the rest of our friends to join us. When we asked about utilizing one of the igloos 30 minutes the igloos were no longer available for the evening. The waitress seemed misinformed about the hotels policy or she was making things up as she went along. We ordered food inside and decided to sit outside on the patio near the fire pit to enjoy the view. The waitress informed us that the food would be going to the table inside. When asked about food being brought outside she stated that she would let the server know and that it should not be a problem. When the food was brought outside she took the opportunity to let us know that this is something that they normally don’t do. We had no problem eating inside but the waitress seemed very confused and irritated with our group. I really enjoyed the food, drinks and beautiful view but the customer service could have been a better!
Bill M.
Buttermilk chicken sandwich was the best I ever had. Nice bar right on the water. Great place to relax and enjoy the view.
Nikki F.
The food and drinks are awesome but the service was horrible. The waitress we had displayed poor customer service. We were looking forward to using the igloo for the evening. There was not any reservations for the evening. We waited for the rest of our friends to join us. When we asked about utilizing one of the igloos 30 minutes the igloos were no longer available for the evening. The waitress seemed misinformed about the hotels policy or she was making things up as she went along. We ordered food inside and decided to sit outside on the patio near the fire pit to enjoy the view. The waitress informed us that the food would be going to the table inside. When asked about food being brought outside she stated that she would let the server know and that it should not be a problem. When the food was brought outside she took the opportunity to let us know that this is something that they normally don’t do. We had no problem eating inside but the waitress seemed very confused and irritated with our group. I really enjoyed the food, drinks and beautiful view but the customer service could have been a better!
Geoffrey P.
The whole hotel was so cold! Our rooms were on the other side of a convention space, which felt strange. 90s decoration showed it's age - everything was a bit dingy, worn and run down. Room service was slow, bland and overpriced, none of it fresh. Staff was amazingly friendly. That's the only reason for more than one star. The pool was the size of a match box.
Patricia O.
Had to request a light brought to room, no info in room about pools/sauna, plenty of info on high priced spa. Front desk, room service and housekeeping calls backed up. Jets turned off in Jacuzzi. Beds super comfortable, bathrobes absolutely luxurious. After addressing issues with hotel staff, all issues resolved and treated like royalty.
Brian C.
We rented an igloo and had drinks. The igloo was filthy. Previous users food was on the table and floor, as well as some undesirable other trash like a cough drop wrapper and used napkin. The table in the middle needed to be wiped and the carpet BADLY needed a vacuuming. Our waitress seemed surprised at our concern about this and informed us that in order for it to be cleaned, they would need to take the furniture out of it. My thought in response to this was “ok, so do that.” Except she didn’t. She left instead. I went to the front desk and they responded as I thought they would and said someone would be out right away. Right away was about 10-15 minutes later and with a hand held vacuum that died shortly into the attempt to clean the carpet. The carpet was better because the woman picked up the food and trash but it basically remained dirty. The table was never wiped until we asked again when our food was coming so we didn’t need to eat on a filthy table. With all that said, the Bloody Mary’s we ordered were lousy too. Paid $100 for the igloo and $150 for the drinks and cheese board. Definitely got the short end of this deal. Yikes.
Vicki M.
Food in the lounge is excellent, drinks were good too. I think the food in the lounge is much better than the restaurant.
Dene S.
Got married here! Beautiful setting, great staff and fantastic amenities. I would live her if I could!
Denise P.
Tabitha was THE BEST!!! The BEST Scarpetta server Eva! She Was not only knowledgeable of the menu but friendly, hospitable, fun took photos for us, and was ultimately the best!!
Jacob L.
Amazing Place! Great for vacationing with people.
Elisabeth E.
While my family and I were excited to stay at Gurney's when we visited Newport for my brother's graduation from the nearby Naval OCS, we were unfortunately less than enamored with our experience. Perhaps it had something to do with coming in during the off-season, but for resort pricing we did not feel that we got our money's worth and spent the rest of our stay in Rhode Island at another accommodation. I don't like giving only negatives, so I'll start with a couple pros. First, the front desk and housekeeping staff were very professional and welcoming, and the lobby area and restaurant were inviting and comfortable. The location is also wonderful, right on the bay with the gorgeous architectural backdrop of the bridge connecting Newport and Jamestown and stunning views from the windows. Regarding the negatives, feel free to take these with a grain of salt. Firstly, the rooms were incredibly small (only about 1-2 feet between any given piece of furniture.) This made moving around difficult and somewhat frustrating. When I went to take a shower after arrival, the steam heating up the glass revealed three large handprints, clearly left by a previous occupant and somewhat reminiscent of a scene from a thriller. There were also some questionable streaks on the bathroom walls. Needless to say, we were careful about touching the surfaces. Then, the center nightstands were equipped with USB plugins for phones. However, neither of these actually worked, leaving us with dead phones in the morning as we tried to prepare for the graduation ceremony. Finally, Gurney's was also the venue for the pre-graduation reception. It was a formal event, but as someone who has planned such events for my job in the past, there were several details which could have made the evening go much more smoothly (faulty sound equipment, choice of plate size for a seated reception, lack of drink service for an event where there were planned toasts during the ceremony, etc.) Finally, a member of the bar staff was incredibly rude to my sisters when they attempted to use their debit cards to pay for drinks at the bar which they did not realize was cash-only due to a lack of signage, rather than simply directing them to the ATM located directly outside in the hallway. Another waitstaff member approached a group of guests lined up for the cash bar in the hallway and told us to go inside the banquet hall in a rather condescending manner, saying there were three others inside, when in reality there was only one (the one with the rude bartender from before). Since we were exhausted from our day of travel and had already booked different accommodations for the next two days, we did not attempt to bring up the issues with the hotel staff for assistance, so I cannot speak to customer service on that front and will give them the benefit of the doubt that they would have done their best to make things right. However, all in all we did not have a great experience and will not be considering Gurney's as an accommodation in the future.
Jessica R.
Worse customer service ever!!! Attempted to rent an igloo weeks in advance while my daughter and I were instate for a college tour and the emails and phone calls were ignored after I requested the specific date and time. I assumed we were all set and called when we arrived in Newport one more time to confirm. The manager of Scarpetta said “sorry, but I cannot physically build you an igloo.” So uncalled for and rude when all I wanted to know was if indeed we had a reservation. Being a business owner, I would think twice about the customer service you are providing to your guests.
Nathan L.
Very much over priced... I travel extensively for work and usually stay in hotels of average quality... the hotel quality here is on par with with places that cost about $150 even in expensive cities.
Teshowme M.
Amazing Resort. Lots of activities to do for the family to keep everyone having fun even in the down season.
Tayler K.
I'm not sure about the hotel but the restaurant scarpella had so much potential. Too bad we had AWFUL service by one of their waitresses. She absolutely ruined our dinner even the food itself was great.
George E.
Nice environment, friendly staff. I would have the lounge bar stay open longer than what it does though! Additionally, the goats are the best!
Joseph C.
Kids had a blast on the rink... good bar and food we will return
Tracy N.
I originally wanted to rent their igloo pop-up for my boyfriend's birthday this upcoming week and I tried contacting them through email and phone multiple times on different days but no response on either end. Maybe it's for the best.
Annie P.
We were there for a company function in the winter. The service was excellent. Ask for a room with a view of the water. The food was on point. The room was clean, comfortable bed, with oversized robes..spa services. Lovely place.
Teri W.
1st and last visit. Only went for the igloo rental. Poor service. Messy dirty igloo. Broken glass inside. Dirty carpet. Ridiculously priced drinks. No desire to return.
Mark F.
Wonderful venue for weddings and special events.
Melissa D.
Cool igloos and ice rink. Did I mention the goats? Italian restaurant is great.
Cheryl P.
We enjoyed our stay here near the holidays and particularly appreciated the staff. From the bar tenders, to the front desk staff, to the shuttle drivers and valets, everyone was so helpful and accommodating. The room was clean, comfortable and quiet, and the view was gorgeous, but the bathroom was tiny and had 1 hook in the entire room and almost no counter space,. The bedroom itself was dark and could have used another lamp or 2. Small concerns but our stay certainly wasn't inexpensive. We didn’t have time to eat in the main restaurant but the bar was cozy and lively and the food was great.
Mary O.
Lovely experience.
Ryan M.
ice skating, rink could use some work didn't feel like the ice was in great shape
Jessica S.
Our company christmas part was held here. The service was prompt and friendly, but the food was very disappointing. Dry, flavorless salmon and pork, tough steak, and deserts that could have come from the freazer section at Wal-Mart. Shame on them!
K
Told us they upgraded our room.. we got there and the toilet was broken.. great upgrade. Had to walk across the resort to go back to the front desk (with all of our luggage) to get a new room. They gave us another room and the shower was filling up past my ankles after 2 minutes of being in the shower.. called the front desk 17 times for assistance and kept getting disconnected. They attempted to refund us a portion of our stay but didn’t want to give us the money but instead told us they’d give us a hotel credit. After telling them multiple times we weren’t interested in that they finally refunded our card. Won’t be staying again.. ever. Aside from that the resort was beautiful. That’s the only reason it’s getting 2 stars instead of 1.
David F.
Very disappointed to leave a 3 star review, but it's based on expectations not being met. We decided to have dessert at the lounge and ordered the Apple Tatin Napoleon to share. We received the dish which was made up of 2 nearly paper-thin slices of apple, atop 2 thin puff pastry pieces, a broken piece of brittle and a minute, melting scoop of ice cream sloshing on the plate. The sauce was smeared (not nicely placed) over a boring looking plate suitable for a school cafeteria (see picture). The service was "meh" and just going through the motions. For $11 in a very upscale hotel, there was absolutely no value. I'm not giving 1 star because the lounge and music were good.
Lila Y.
Skating rink small but not busy and of course cant beat the view. Hot chocolate bar a hit. One negative is the bar drink...terrible Bloody Mary!
Kyle M.
Came here for dinner. Very little here that is suitable for a non seafood eater / less rich foods. Didn't end up eating. I'm sure it's fine though. 3 stars for food options, 4 stars for location, 5 stars for the service. I feel bad leaving 3 stars but I didn't eat here so I really have no input regarding what the quality of food is...
Ruben M.
Great atmosphere. Friendly staff. Lots of activities available
Scott W.
I’d love to go the full 5 star because the place is BEAUTIFUL, but I paid $8.00 for a bottle of Narragansett Lager (6 pack is $5.69)
Martha R.
Beautiful!
Renee W.
Amazing atmosphere. Very relaxing waterside restaurant/bar. 10+++
Jon B.
Phenomenal view, albeit I'm from Illinois so I'm easily impressed, room very nice
Paul M.
Awesome Tender Steak Dinner & Atmosphere. On Christmas Boat Parade Night.
Chris M.
Just checked in last night and the room is clean, fully stocked, and the view of the bay and bridge from the balcony is simply unbeatable.
Jose V.
best hotel in rhode island
Reinhard W.
Great spot. Beautiful views. Excellent service.
Scott K.
Overpriced, couldn't make a Rob Roy, rented a "heated" igloo and heater didnt work and waitstaff didnt come out often to check on us for drink needs etc.
Harika M.
We're at Gurney's for our first anniversary! Lovely ocean views from the room ???? service is excellent
Jason F.
Pretty resort with excellent breakfast. We went in the off-season so much was closed, but there was enough for it to be a nice base to explore Newport.
Bojena J.
Don’t miss the pineapple club!
Andrew R.
I went to my first chili cook off here, and it sure was swell. Gurney's own chili was 2nd best for me, after "Pour Judgement," which changed the game with a sweet herb chili and a jazzed up sour cream. Dang girl. There was a bar right next to the chili room where you could grab a $5 beer and get some space for whatever digestive needs you may have. But the highlight of the venue was the lobby-- where they were staging a brand new sport that was truly awesome-- full contact Cornhole. These kids were modern gladiators. The bigger kids' size advantage was countered by the younger kids' bloodthirst, and there was true gender equality which kept things balanced. It was great because their parents were occupied with the chili and the kids were allowed to discover something new and wonderful. I saw a sign once that read "the only good protective parent is a dead protective parent."
Laurie G.
Beautiful place to stay and the views are stunning. Definitely going to go back next summer!!
Kimberly K.
Beautiful views, great service. David Smiley was most accommodating
Cynthia C.
This hotel is a grand place. I am giving 5 stars because I am impressed with the hospitable customer service. Valet Dave let me park near the door. The professional staff at the front desk were polite. Definitely recommended.
Alexander W.
A little overpriced. Rooms and definitely used. Nice views and great bar
Radio B.
Nice place, most of the rooms have been newly renovated, bathrooms were their weak point, not quite as clean as I would have expected for the price. Not bad but not spotless. Beds were very comfortable, rooms were quiet. Staff was very friendly and responsive. Much better than before it changed hands. Conference rooms still a little dated, could use a facelift but still perfectly acceptable. Overall a very nice experience.
Charlotte H.
Amazing food! Service was 5 star...
Steve W.
The location was outstanding. The guest rooms were ok, and the food was awesome. Overall, a great experience
W A.
The place is not worth the hype, decor needs updating. The restaurant was not worth it.
Jonathan R.
Unpleasant stay at Gurney’s Newport. Despite having the Gurneys name, the hotel’s amenities are largely subpar. The rooms are very average while the service was poor, especially given the hefty price per night. The hotel appears to be a 2-3 star hotel with just the Gurney’s name applied as a right to overcharge. I would recommend a hotel closer to the center of town, as having to take a shuttle proved to be a drawback to the location. Maintenance entered the room at odd hours (late in the evening) and was unannounced, giving us an uncomfortable feeling and impression of general service.
The Random Model A.
The hotel is a very nice one with a great view from every window. When it comes to the location, I would give it a A+ because of how easy it is to walk into town and to get to the tourism office. The rooms are nice and tidy, and every room has a very nice view of the surroundings. The food is very nice and one of the key highlights is the view of the Claiborne bridge, where the Americas cup is hosted. The best part is that the sun sets right behind the bridge. Overall, would highly recommend for a tour of Newport.
Jeremy H.
Not a bad place
Gelo P.
This is nice hotel, with awesome lobby and the bars. Nice rooms as well. But just any other hotel it has its own issues. My room and probably the rest of the rooms didn't have a power outlet on the computer desk, how do you charge your phone or your laptop if you don't have an outlet? The closest one is over the couch. Another issue is the shower, I was standing in the pool of water because it wasn't going down the drain. Other than that it was a good experience
Brenna M.
I had an amazing stay here in September. The rooms are good (not great) but the property is absolutely spectacular. Surrounded by water, fire pits, Adirondack chairs and hammocks everywhere, awesome bars, restaurants and coffee shops, beautiful views, bikes to use, and within walking distance to downtown Newport. I couldn’t have loved my time here any more.
Tripadvisor R.
Beautiful resort, lovely staff - a great time! I'll be back for sure! . The restaurant was fantastic and the spa is amazing! You can't go wrong at Gurney's Newport Resort and Marina!! A very special place in fabulous Newport!!!!
Julia L.
So fun
Elisabeth S.
You can't just change the name on a Hyatt and start calling it a luxury resort. I was so disappointed in our recent stay at Gurney's that I'm writing my first ever google review. Let me start by saying it is a fine standard chain hotel. The room was small but nicely appointed. The bathroom was small with almost no counter space. However, we were expecting (and paying for) a "luxury resort" which it most certainly was not. We booked a "falling for newport" package on a weeknight for $449. Standard king room (small, nothing fancy). With the package we were to receive: a room upgrade (if available), late checkout, a bottle of rose the evening of arrival and a $60 breakfast credit. Upon arrival we were told no room upgrade would be given. I was told we could use the breakfast credit on room service but "to make sure room service knew" we had a breakfast credit. We never received our evening rose. I called the front desk at 7:45 (because they told me it would arrive between 5p-7p) and the front desk told me to call room service. I called room service, they had no record of our room to receive the wine. Eventually they brought the wine and two glasses. No ice bucket or tray, just the bottle and glasses. Now I could have absolutely gone down the hall to the ice machine and filled the bucket to keep the wine cold, but really? At a luxury resort you receive your chilled wine in a bucket! As instructed by the front desk I called room service to let them know about the breakfast credit before ordering breakfast for the next morning, Room service told me they don't take breakfast orders and just put the hang tag on the door. I did. We received our breakfast on time. Coffee served with no cream and my hot pot of tea came with the tea bags already steeping so it was practically black. Most places service tea bags on the side. I called room service again to get some cream for the coffee and a pot of plain hot water. Our package came with late checkout yet house keeping knocked on the door at 9am.... Upon checkout I had to dispute the charge for the wine on our bill which was supposed to be included in our package. Then you can imagine I was thrilled to find out we had to pay an additional $40 "resort fee"! For what, I'm not sure?!?!?! There were certainly no resort level services provided. Again, this was a fine standard chain hotel. Yes, a cool destination if it were on season and we could have use the patios and lawn. But off season we felt it was way over priced, disappointing customer service and definitely better places to choose.
Lisa S.
Dog friendly!
Shawn N.
You must go here this place is amazing.
Hayden F.
I found a live child in my salad and the manager had to come and throw him away and get me a new salad. A roach was in my bed. Overall 5 stars.
Sarah M.
Overall, I had a very disappointing experience here. I was a bridesmaid in a wedding held here, and Gurney's added stress to an already stressful weekend. I knew I was running late for check-in, due to traffic. (It's a 4+ hour drive from us.) I called ahead, explained very nicely that I'm worried I'm running late, the rehearsal is at 4, I probably won't arrive until about 3:20. That should be enough time for me to bring my stuff in, get changed, do my hair and makeup, and get to the rehearsal. So long as they have the room ready for me when I get there. They assured me that wouldn't be a problem. Spoiler: it was. I arrived right at 3:22. Check right in. THE ROOM WASN'T READY. Naturally I'm freaking out. And watching my getting ready time tick away by the minute. I waited for and additional HALF HOUR. The room wasn't ready until 3:55! I had to race in, and do everything like a tornado. The bell girl was very nice and helpful, but as I was in such a big rush, her hanging all the clothing in the closet in the bathroom was impeding my already clearly zero time. Normally I would have been very appreciative of her help and service. The next day, we discovered there were ants in our room. For paying over $500 a night for a hotel, I do not expect any such problems. It was not cute. Anyhow, went to the hair/makeup. Naturally, running around doing a million things. Unfortunately it was a bit cold and windy outside that day. The bride had a beautiful fur tube to slip over her shoulders. No one at the hotel, including the wedding coordinator, had large size safety pins to help make it fit better. What if she needed that for the dress? Seemed underprepared. Wedding was outside. Cocktail hour was supposed to be outside also, but because of the weather had to move inside. They still had a poor bartender out there with a full bar. Anyhow, wedding was beautiful! But just saying that for the price paid to stay at this hotel, they added a lot of stress, especially to the check in process. I have stayed at hotels of all different ilks before, and I've never stayed at one so expensive, that couldn't pull together getting a room ready before 3pm. Ever. Or had ants in the room. I know the hotel also did some things to stress the bride out, and went back on promises they made her in writing, but I'll let her leave her own review.
Rita J.
I have never been treated better than at this Gurneys. The staff was unbelievable. Especially Margret at front desk and David the bellhop. Outstanding. I will be back at Gurneys not only for their exquisite hotel, but top notch staff. Rita Jennings
Rafael Guillermo Aguilera D.
Wonderful views. Excellent hotel and very close to Newport's Downtown
Jamie K.
View is amazing, my humus came out with wilted vegetables and the service on the deck was slow.
S R.
The grounds of the resort are really nice. You're on your own island with beautiful views of the water. There's a lighthouse, hammocks, adirondack chairs, goat house, pool with cocktail servers, outdoor bar with fire pits, and outdoor restaurant right by the pool. The only critique I could give the outside is for staff to be more vigilant in cleaning up the seagull poop. It was everywhere- On the pool deck, on the outdoor seat cushions...It was definitely kind of gross to see bird poop all over. The room however, was VERY disappointing, especially for such an expensive resort. The room reminded me of a dirty cheap motel. Scuff marks all over the walls, the grout in the bathroom looked gross, room was dark, tub in the bathroom was one of those old dated tall tubs where you almost need a stepstool to climb over, no vent in bathroom, no outlets by nightstand, and couldn't even order room service because the menu in there was old. Even though everything outside was great, I just don't think the price was worth it considering the condition of the room.
Susanne D.
I could live poolside here...forward my mail!
Amy P.
Getting married at Gurney's Newport was amazing, ten stars across the board! From our first meet and greet to the final goodbye was said the morning after, everything was perfect. The team's professionalism and attention to detail was superb during the entire planning process. Jacquelyn was there for every step, even for my many after-hour questions and crazy ideas. During the day of the event, Jacquelyn and her team had every aspect covered. Even when the wind kicked up during the ceremony, they dropped everything (literally their radio and name tag) and were there to help me get down the aisle without blowing away. The location was beyond perfect, on the lawn with the bridge in the background was beyond perfect in every way. The venue it’s self was beautiful, inside and out. And the food – it was beyond what we expected, guests are still raving about their meals. We had the opportunity to have an after-party which was also very accommodating from food to the entertainment of the fire-pits, etc. And the next morning we had an amazing breakfast in the same room we hosted our wedding. Our out of town guest loved the experience and even talked about coming back for their own vacations in the future. I could not have asked for a better experience with Gurney’s Newport. If I could do it all over again, I would in a heartbeat and would not change a thing!
Jennifer E.
I love the atmosphere are Gurney's my husband and I love to go there in the evening to have a bite of food and a drink over the weekend! The best view of Pell Bridge.
Marilia C.
(Translated by Google) Outdoors.Contact with nature. Excellent service. Very comfortable. (Original) Ar livre.Contato com a natureza. Atendimento excelente.Muito confortável.
Colt C.
Everything about the stay was nice, except that the doors into the hallway and between rooms are paper thin! By the end of my two day stay, I knew my room neighbors by name, what they had for dinner, that they hated their office job, etc. and I had never even seen them. Even with headphones on I could hear them talking! Until they get thicker doors/better insulation, I cannot recommend this hotel over a holiday inn. At least there the prices will reflect the quality of the stay.
Timothy A.
Newport is a great area Great seafood Great to cycle around Cliff walk is very cool ???? too
Nicholas M.
Rooms were just ok. Toilets sound like a tornado is ripping through the room and had no ventilation fan. They tried to double charge me for parking—the attendant charged $20 then they added $35 to the room. Also, there is a “resort fee” of $35 that seems an unnecessary way to get a few more dollars out of a customer already paying c. $500 a night (Management, this is not very classy). The wedding reception on premises was very well done, however.
Marc R.
The amenities are excellent Front staff very helpful, waitress and waiters excellent. Food amazing. The down side were thr rooms. We Had a 2 story Room, which sounds nice. Which ran about 400 ish after labor day. Before labor day I suspect well over 1000 as the basic rooms were close to 1000 after taxes and fees. If I would have payed that much in season for this room I would have been very disappointed. The rooms and bathrooms are very narrow. Couch not comfortable at all ,beds are ok. I was expecting the rooms to match ammentits in quality I was found to be disappointed.
Cindy B.
Great views.
Joseph F.
Love this place!
Jessica L.
Hotel was great. The outdoor area of fire pits and seating was amazing. The pool is great too. Hotel very clean and service was outstanding. However, the rooms are a bit outdated for the price. I would recommend that the hotel update them. But besides that, overall it was a lovely stay.
Nelson R.
#FamilyLifeWTR great couple get away place. Has swimming pool, hot tub, gym, outdoor seating. We got bikes for free at the hotel and drove all over town. It was amazing weekend.
Dianne D.
First rate resort very classy
Dee J.
Good little resort, nice pool and surrounds. Not sure about paper straws in one use plastic cups? Invest in dishwashers and reusable cups if you really want to be green!!
Eric S.
Great time!
Nick S.
Best spot in Newport
John W.
Spectacular views
Vanessa B.
Love the spa here! My mother and I are local to Newport and during the week they offer a discount to residents for services. We always go to Arleinne for facials and Nicole for pedicures, and both ladies are WONDERFUL! We have been going to them for years now, and they always do an awesome job. I suggest making a day out of it. The spa is super clean, the amenities are nice, and view can't be beat.
7Tracker7
Best tenderloin ever.
Trevor B.
I love it! An island all to itself, plenty of fun things to do and excellent food and service
Steveopirz
So good
Ernie W.
Been to Newport many times, by boat and car but never crossed the bridge to Goat Island and Gurney's poolside/Bayside paradise! Can't wait to go back to watch the sunset!! Definitely worth checking out!
Lindsey R.
Service and Food were outstanding
Ray C.
Good food, good drinks trendy atmosphere, worth the trip
Lana S.
The staff was what made this place great
Ben O.
Top notch! Incredible service all the way around. They take great pride in their property and most importantly their guests. Always a pleasure spending time here at Gurney’s!
Bryce N.
Definitely a popular local hangout where Gurney's has tried to bring their trendy locale to Newport, reviving the former depilated and tired Marriott property. The bar/patio area serves great drinks, but expect to pay top end Newport pricing, but you are treated to pleasant views of Newport Harbor and the Jamestown bridge. Outdoor seating is somewhat limited and there are few places available to comfortably stand without being in a high traffic zone. The hotel does a good job of bringing in live music performances to entertain the outdoor patio crowd, es[ecially during Jazz Fest. Gurney's was limited in their ability to fully transform the former Marriott property - see the low and uninspiring lobby ceilings that detract from the open and airy atmosphere elsewhere in the restaurant and indoor/outdoor bar area - however, the property revival is a welcome addition to the Newport scene. Few places in Newport can provide a similar level of exclusiviety and ambiance, without the masses encroauching on your every move - definitely a place where people go to be seen, or at least tell you they were there. Unfortunately, or fortunately, Gurney's Montauk, being on Goat Island, is very far removed from nearly all of the rest of Newport and other amenities, necessitating transportation.
Raju L.
Excellent for hangout. Potatoes finger fries was authentic.
Laura S.
Watched for nearly an hour as a bird stuck in some sort of line strung across the roof below my window struggled. I called the front desk 3 times asking for help. Finally, I went down and was treated with disdain. The engineer eventually put a ladder up and cut the bird free then left it to die there. When I went back down, the desk clerk rolled his eyes and said “what do you want me to do”. I’m horrified and disgusted
Charlotte P. K.
I love it here! The pool was wonderful and the food was done exactly how I wanted it! I totally recommend.
Earl P.
(Translated by Google) Great nite roads (Original) Great nite veie
Lauren O.
Don't ever try to do a private event at their restaurant, Scarpetta.
Thomas H.
Maintains a long tradition w excellent help and waitstaff
Jaclene L.
fantastic place, good food and the staff is friendly and courteous. The view is breathtaking and we had a awesome time
Sophia B.
The pool is great, but our room was underwhelming. The mini fridge was broken and there was mold and flies in the bathroom. I told the front desk about it and they said they’d send someone to fix both issues, but never did. For $500 a night, I’d expect something AT LEAST clean and functional. But honestly, I was hoping the room would be incredibly special, and it was so disappointing.
John N.
The room is way too outdated. Feel more like a motel. But the atmosphere is great.
Liesel F.
Amazing view but service was really slow and when one of our drinks tasted funny the manager made us feel like we had done something wrong. For 10+ dollar drinks you should get it made right.
Jbryce8
I can’t begin to go into all the details. We had our wedding at castle hill and our rehearsal dinner of about 100+ at gurneys. Amira, Amira, Amira, plus Maddy, Victor, and Emily at the front desk. Every single person went above and beyond to make sure our stay went perfectly. We had a hiccup at check in, Amira handled it flawlessly and made any wrong a right! She is a true professional. The grounds are fantastic. Beautifully renovated, with a great vibe, for families, couples and or groups! My wife and I can’t thank them enough. We had about 20 rooms, the food was fantastic, and the staff is very friendly. Not stuck up. Amira, thank you! You made our weekend. Sincerely, Jordan and Lauren
Aksv T.
Even though the business center is open 24 hrs, it is not free.
Scott A.
Service was just ok. Nothing mind blowing. Stayed at a cabana for the afternoon.
Evan T.
Wouldn't hire me lmao
John C.
Beautiful location. Excellent service.
Sam L.
Hotel is grounds are beautiful. The pool is nice. The service over all is disappointing in all departments and the food can be improved. I suggest eating meals off property. Convinient shuttle to restaurants every half hour.
Bryan J.
Fantastic location, views and experience.
Lucia R.
Great place with a wonderful vibe and view. Perfect summer spot
Bob J.
True rating is closer to 3.5, but I definitely wouldn't give this place a 4. Have to co-sign the 'overpriced, under-delivered' sentiment in other comments. Was here for several days, at no point did someone from the concierge or front desk answer the phone. Was always 8+ rings and then a transfer to another team. I got a room with a deck and they didn't bother to clean the bird poop off the glass...I get that birds poop there, that part isn't a big deal, but would it kill you to welcome me with a clean deck? Bathroom had hair all over it, we kept finding hair in the most random stuff (like our bread?). Since I got a room with a deck/patio/whatever, the views were pretty good, sunrise and sunset especially. Didn't get to use much of the facilities...the restaurant was nice (waitstaff was very kind and professional), but I checked out the indoor pool and there was a random towel floating in it. The rooms are underwhelming, I felt like I had been teleported to 1992 or something. No USB ports, only 4 available outlets, ended up unplugging stuff to make sure we could charge everything. Didn't have any issues with noise or with the other customers, but I also spent more of my time at Belle Mer and other places than at the Gurney's (other than sleeping) Overall was pretty disappointed considering the price. The food was good but the menu was smaller than expected, the rooms were very underwhelming, but I imagine the views and the amenities are why people stay here. I will say that once I was able to actually get in contact with with staff, they were pleasant and helpful, but the only time it happened in a timely manner was in-person. Likely won't be staying here the next time I'm in Newport (if ever).
Christine H.
Love the decks!
Brett C.
Overpriced and under delivered is a common theme at this hotel. For $800++ a night I expect more and so should you. Total mediocrity and I'm literally shocked that the staff just doesn't care. Marriott much better.
Nancy B.
Rooms are basic. Broken toilet. Loud music all day until 9pm. Dog barking in the next room all night. Half full wine glasses left near our door by another guest that remained there all day into the next day. Also had to endure meals next to people that used racial slurs—twice. The facilities (not the rooms) and the food are solid. The spa is top notch. It’s the clientele that really is a challenge at this place. Especially on a 4th of July weekend.
Johnegan E.
Great staff, beautiful views
Brittany G.
Breathtaking views and delicious drinks
David B.
Cause it was nice and great service but it was just an inch below Five stars. They can do it.
Paula M.
Beautiful hotel and setting. The staff were exceptional.
Doug W.
Water views from every room.
Dan H.
It’s ok. Lipstick on a pig renovation. Good personnel though.
Alex F.
1. Most dog-unfriendly “dog friendly” hotel we ever stayed at. Can’t bring your dog to almost any common area. Can’t get your room cleaned while you leave your dog in the room (since you couldn’t bring him with you anywhere). 2. Very lackadaisical service outside of the restaurants. Good on site restaurants (Scarpetta) are the only thing going for this property. 3. The rooms show their age - ours had a random fungoid wire / metal plaque hanging off the bathtub wall into the bathtub, for example. We complained about it (and other things) and nobody bothered to fix it or give us a different room. 4. Other small features you’d normally take for granted, like a business area with a working printer, don’t exist. But they’re happy to charge you $5 for 15 minutes and not refund you when you realize that the printer you paid for, taking its existence for granted, doesn’t exist. Overall very disappointing, and the hotel doesn’t do the surrounding town justice.
Steven G.
Cool venue - nice event space, friendly staff
Ruth L.
Hotel is very rundown for the price ($500+/night).
Pavel P.
Best view and food in Newport.
Ellie C.
Unique location, kind of a weird run-down hotel room, but definitely a clean and comfortable stay.
Matthew G.
Wow, what a hotel. Seriously enjoyed the two nights here, even during a cool and grey early May weekend. Great staff, especially the valets and shuttle drivers. Every space, room, and corner is clean, attractive, and fits the theme. The patio and outdoor area is beautiful with fantastic views. Rooms are top notch and the bar in the lobby is great. Obviously the location is amazing, being on its own island. Free shuttle to and from downtown. Had a wonderful experience and would absolutely stay again.
Vince G.
Great place..nicest staff ever
Arpan S.
Worth the money to stay here! Great staff and great environment! Would highly suggest! A lot of things to do at the resort. I don’t really review any places but this resort deserved it!
Shane M.
Marina has great service
Traci Umstetter- R.
Beautiful
Ron R.
Rooms could be a lot cleaner. Staff not too pleasant.
James P.
Great spot with view. Expensive but nice experience.
D C.
5 star. Fantastic! Loved every bit of it. Worth every penny. Only $500 a night.
Lori B.
Spa is awesome! Beautiful location! Worth the money! Give it a try, you will love it. Close to downtown Newport shops and restaurants.
Scott L.
Nice place
Jared S.
Fantastic venue for your wedding or conference functions. Excellent facility with an attentive and professional staff.
John C.
The staff and the ammendites are tremendous very clean and book early
Sol M.
(Translated by Google) Nice hotel in Newport (Original) Bonito hotel en Newport
Mike C.
Nice place to walk around. You can come down here and see how a real pier works including all the smells ????
Carol S.
Such a great hidden place off main drag in Newport RI. At the end of land surrounded by water Has its own light thouse, outside patio with firepits. Nice place. My friends stayed a weekend and loved it.
Christopher Y.
Had an awesome time over the weekend at Gurneys Newport. Check in staff was very friendly, pool was fantastic, beautiful property! Only thing I would say about it that could be better is small details. Outside cushions near fire pits were extremely dirty and it looks like they just flip them to hide it. A hotel of this calibur should have that managed! Very cozy rooms and great staff. Thanks for a great time
Bret R.
Nice place
Gregory W.
Decent spot but overpriced
Edward H.
Considering the price, the overall quality was quite poor. Waitstaff was not pleasant and a pushy. Food was okay. Decor was bland. Outdoor pool and seating area was very nice. Gym facilities were well maintained Wish we had stayed at the Marriott right next door
Randy C.
Absolutely stunning. The interior is wonderfully decorated and the view of the water is also incredible.
Keith K.
I have stayed here twice & will stay here again. It’s “The” hotel on Goat Island in Newport RI. The place is a great place for family’s with a super outside setting areas. If you want to take a seat in the grass to watch boats going past, to just have that quiet time alone or have a drink, this is the place. I’ll be back soon. You can get a king room or a nice 2 bedroom suite. When staying in Newport this place is worth every dollar, we enjoy staying here and we will be back soon.
Sandra A.
We stayed here this past week and were not overly impressed. The grounds and the rooms were fine but not above average. The location was really its main perk for us. The people at the front desk were very confused on the spring package we booked and three different people gave us different information on how to use our credits. When we called to question the additional charges on our bill after our return home, the front desk manager Victor was extremely rude, condescending, and unprofessional. If that’s the service Gurneys offers, we have no reason to return there. Not worth the price and aggravation.
Phillip H.
The renovated outdoor patio space and waterfront bar are an excellent venue to catch the Newport sunset. Relatively pricey, but definitely tasty drinks in a tough to beat location.
Felipe J.
(Translated by Google) Excellent (Original) Excelente
Liz K.
This is not a resort, especially in the off season. It's a great location, which makes the room rates fine at $170 in the off season. But to charge a resort fee, when you don't have any resort amenities, is outrageous. Maybe during peak season their amenities are better. But the amenities are sub par for a hotel in general, never-mind calling it a resort - they don't even have an indoor hot tub - or coffee or spa water or anything! I asked the front desk what the resort charge is for and they said the indoor pool (super small) and the shuttle that drives you less than a mile downtown. I can Lyft on my own or walk. We have stayed here before - and it is peaceful and beautiful - but I feel tricked and over charged, so never again. I just don't like to pay for something I am not getting.
Andrew B.
We had a wonderful stay here. All the staff was very polite, from the moment we got there until we checked out. Room service was always spot on and the meals were outstanding. Beautiful views all around and a great night life. Looking forward to staying again!
David S.
The stay was okay, but not consistent with the cost. The facility is aging and not being taken care of. The bathroom was literally falling apart, with tiles falling off the wall. The wait to get food at the bar was about 2 hours, so that wasn't ideal either. Room service left breakfast plates in the hall all day long which was rather unpleasant. I will find other accommodations when visiting the area.
Hilda G & Kevin C.
We were here for a conference. Had a difficult time finding staff members when needed. Also noticed they were not very thoughtful to those who may have wheelchair needs. I attached a pic of the wheelchair entrance/exit from the parking structure. Luckily we dont have any wheelchair needs but we could not even find a staff member to inform of the potential problem.
A. C.
Spent that last 4 days and 3 night here. In my opinion- too costly for what you get, specially in off-season. Resort fee ($10 a night discount for our retreat, usually $20) should not be charged when you can't use more than half of the "amenities." It was $172 a night (off season price). No closet in room just and open area to hang clothes. Balcony views were excellent and walking train was nice to the little light house. The indoor poor is tiny - don't waste your time. Goat island isn't close to the shops/restaurant for walking. Car needed unless you REALLY love walking. Room was nice but not resort level - could have been so much better. Bed was very comfortable.
Arthur B.
Beautiful views of the bay. Simply blessed to be here at Family Life's Weekend to Remember... Celebrating another great day the Lord has made, let us rejoice and be glad in it. Psalms 150:6 Let everything that has breath praise the Lord ! Praise the Lord ! Psalms 69:34 Let heaven and earth praise him, the seas and everything that moves in them. Lamentations 3:22?-?24 The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. "The Lord is my portion," says my soul, "therefore I will hope in him." We have been coming to this Marriage Retreat Getaway for several years and stayed at this location."Gurneys Newport" has made beautiful improvements to the property and this year was by far the best stay we have had ....Great Hotel with Exceptional Service and add in the Breathtaking views, makes this a perfect place to praise God for His great faithfulness...We would come again if we had the opportunity... God is so good!! All the time !!
Michael A.
Wonderful service, delicious food. Great experience, will definitely be back!
Gabrielle D.
Very nice. Ice skating rink is a plus.
Robert Longo J.
A very fancy place. The best of the best.
Eileen L.
Excellent service. Great amenities!
Lisa I.
The event was spectacular but the hotel and restaurants are seriously overpriced for what is provided, especially during the off season.
Rob S.
This place was classy & fun.
Felix Eric R.
I contacted Gurney's to host a private party of 20 and received impeccable service from Megan Kenney, their food and beverage manager. I highly recommend Megan and Gurney's for working diligently to provide a custom, professional experience for your party.
Steve R.
Great food, picturesque scenery out on the deck with fire pits. They opened their doors to the public during a gas outage that affected the whole city. It was a very nice gesture to feed the families of Newport while they were unable to cook. Very nice staff and a great place for a wedding
Justin S.
We had a great experience at Gurney's. The staff were friendly, including a manager (who's name I wish I had caught) immediately suggesting the parking spots where I could charge my Tesla without having to ask as we pulled up to check-in. The outdoor amenities were nice, including the fire pits and igloos which you could enjoy without pressure to purchase a drink - as it should be since they have a "resort fee." The temporary ice rink was in poor condition, however. Even after a fresh resurfacing, my wife who competitively figure skated in the past left after a few laps because most people were struggling to skate on it.
Janet R.
Way over priced for drinks
Dan D.
Newport winter festival , comedy show, was good
Lindsey G.
Ice skating rink was not that cool. Beautiful and on the water but the skates were not sharp. But at least it was wicked cheap.
Sarah
Winter Carnival is in full swing in Newport. It’s been on the calendar since last year, so it’s a bit of a surprise when menu items are not available and the signature drinks from the lounge are being served in mandatory plastic cups. That’s understandable poolside, or outside by fire pits and igloos, but those of us who strategically planned our dinner reservations around getting a seat for the live music for après dinner drinks and dessert in the lounge ended up with an abbreviated dessert menu and plastic cups. You can do better, Gurney’s! It’s a let down after the lovely room and day in the amazing Seawater Spa.
Johanna L.
We booked a room during Winterfest, to enjoy the skating rink the pool and have a nice meal. The skating rink was a bit of a disappointment. It was poorly groomed (alot of slushy pits to manuever around) It was kind of small and very crouded. It would have been nicer if they run the zamboni that was parked right there and maybe limited the time it was opened to the general public. The pool was nice. The room was nice and with a great view, but there were alot of very noisy families with young children running wild yelling in the halls. Scarpetta restaurant was a huge disappointment. We wish we had ordered room service instead. We had a 9:00 reservation and they were in a big rush to get us out. The staff at the hotel were curtious. We stayed at the Gurney's in Montauk a few years ago. We were expecting this one to be just as fabulous. It doesn't really measure up.
Tom D.
This review is less about the resort (we weren't staying there) and more about the Regent Lounge and great bartender, Stephanie. Attended an event at the Gurney and sat at the bar. Within a few minutes it was packed with people 2-3 deep and this went on for a few hours. We waited a good amount of time to get attention for our first drinks (not a problem, it's busy). After ordering from Stephanie we were impressed with the attention we received for the next few hours even while she was faced with an onslaught of patrons. She regularly checked on us and we witnessed her attend to her job in a poised, friendly and professional manner throughout, what must have been, a very tiring afternoon. Thanks Stephanie for being part of an enjoyable afternoon. The lounge/bar is lucky to have you.
Jen D.
We did not stay here, but attended a couple of events. The staff we encountered were helpful and friendly. The building is easy to get to from public parking, though it is a cold, if short, walk across the bridge. More space in the partitioned ballroom could have been allotted to one of the events we attended, due to its popularity. The setup inside the space, however, was probably not attributable to the venue itself; though the reorganization still would not have alleviated the cramped conditions much.
Ken B.
I went with a few friends to a chili cook-off at this hotel. I believe it's called goat Island. The parking was free the views are really good.
Smit P.
Great location. Great service from the hotel staff. Waitresses and bar staff were amazing. Definitely recommended.
Cathleen G.
Great amenities, fun event for Winterfest. So many warming stations outside and pods for gathering to view the bridge.
Evelyn L.
Yummy ???? This place romantic Pasta is delicious
Paco D.
(Translated by Google) Excellent hotel Very good Concierge we got an excellent restaurant. Excellent breakfast. Also even has a skating rink is excellent. 10/10 (Original) Excelente hotel. Concierge muy bueno nos subieron un excelente restaurante. Excelente el desayuno. También hasta tiene una pista de patinar es excelente. 10/10
John G.
Beautiful place really has that New England seaside feeling. Really takes you back to when our great nation was settled. Highly recommend this place if you like history, seafood, & sailing.
Shruti S.
Firstly, the experience at Gurney's was good. We got a room with waterfront view and it was really good and cozy. Secondly, there's a place with fire just outside the resort for people who want to relax and take in the view of the water in the cold winter. Thirdly, there's also spa services available. I had taken the seawater spa massage for 50 minutes and Mikaela (hope I have spelled the name correctly) gave a really good massage, which was relaxing. Lastly, although the prices of the resort and spa services is a bit expensive, it is really worth the money spent for the services received.
Lauren Elizabeth P.
Impressive community organization with National Grid during the recent state of emergency regarding natural gas. Kudos not only to the National Grid staff but all the employees of Gurney's. You were so nice!
Joyce H.
Too expensive
Tom C.
Had great crab cakes in there restaurant
Lamont A.
Beautiful place
Chris M.
Great location. Very helpful staff.
Laurie B.
Thoroughly enjoyed our stay at the Gurney's Newport Resort. Staff could not have been more generous and accommodating. We were there at a not so pretty time of year but still found the Gurney a beautiful and more than pleasant place to stay. Highly recommend.
Amie S.
Lovely hotel on the water, beautiful rooms, staff is very friendly as is the town folk.
Mario O.
Ok
Samantha B.
Great hotel. Great food.
Vance V.
Great stay, great staff.
Eileen M.
I recently stayed at your Hotel. Nickel and time everything. Supposedly free WiFi but charged 20.00 a day for 2 days. Total 40.00 for resort fee. ( which I was told at desk resort fee included pool and WiFi) if you charge 20.00 a day and have 100 rooms your charging $2,000 a day for WiFi. Not a bad deal for you. Ps rooms and pool cold
Jacki B.
Staff is friendly, rooms are great. Always lovely to stay here for our business meetings.
Idrees Lanre A.
Great space with the backdrop of historic, Newport!
Zac
Great service, and wonderful food. The rooms have nice views and there are goats outside!
Amy W.
Great place, great bar, great music
Telmo F.
Goat island...really nice place
Jessica M.
I visitor for the signature facial at the spa. Lindsey was really great. Very professional and accomodating.
Sarah G.
The lighthouse is beautiful to visit during the Christmas season. Great job decorating to make guests feel welcome!
Mr. Kris Kumaroo Mba, M.
Went to the Thanksgiving feast and it was worth it! Excellent service. Took all the headache of cooking away this year. Thank you for a wonderful seat by the floor to ceiling windows.
Paul F.
Wonderful hotel right on the water. Has great views of Narragansett bay. The staff is courteous & always willing to help you with whatever. Great place during the summer.
Isabel T.
The view from the lighthouse is very beautiful. We have to go inside the hotel to be able to enjoy a closer view of the lighthouse.
Asap J.
A great place for a special celebration
George Jacobs J.
Great place for you to get away from the office
Eric B.
Right on the water, great views of the Bay, bridge and marina.
Jason U.
Nice conference space
Mark T.
Great amenities on the premises. Friendly staff.
H B.
I stayed in 1321 which has a view of the light house. The room was extremely comfortable except for the desk chair which was definitely NOT comfortable. The bathroom came equipped with robes and slipper which I really liked wearing around the room. The facilities at the resort were comfortable. The gym had modern equipment and it was a nice workout spot. The indoor pool was standard and I don't recall seeing any seating by it. Obviously the outdoor pool was closed. There is a nice outdoor walking path and you can visit the goats. There was a small gift store where you could get sunglasses or sweatshirts. The hotel has a free shuttle that takes you across the bridge to town (just about a mile) but no shuttle to the airport. The coffee shop was nice and their scones were delicious. They have a spa but I didnt use it. Conference facilities were nice amd the banquet food was good.
Chris W.
Great views; nice, clean rooms; great location with complementary shuttle to downtown.
Lara W.
Location is absolutely beautiful, service is impeccable, and rooms are clean with all the amenities you could want. Fire pit area outside on the patio is a great place to unwind. Only complaint is that the walls are incredibly thin, so you hear every sound from accompanying rooms while in your own room at night.
Milton C.
Excellent law enforcement event
Edward S.
Nice place
Erin P.
Aside from the resort and location being a slice of heaven on earth, the staff at Gurney's really stood out to me. Every staff member was smiling and helpful, and you could tell they took great pride in their work. I never wanted to leave.
Nathan P.
Great views, close to great restaurants, shopping, and pubs!
P M.
We spent here 4 nights, great place a bit old, maybe needs a little of maintenance, but service was great
Johana P.
Enchanting place to visit! It's a most see!
Danielle N.
Come here every year for our Big January company meeting... never disappointed.
Alex I.
Liked it
David C.
Oceans view
Daniel D.
(Translated by Google) niiiiice (Original) Niiiiice
Jeff B.
Fantastic room and view. Friendly staff. Rates are a bit pricey but overall a great experience. Example, 8 oz red bull in their Cafe is $6.
Jon P.
Great experience
Kerri O.
Hotel was clean and staff was very Friendly towards our bridal party.
Olumide O.
Lacking sufficient wheelchair ramps
Kerri S.
Hidden gem of a resort off the coast of Newport RI, called Goat island. We docked our boat at the marina. There are many amenities and you get the feeling that you are at an all inclusive. Three restaurants on property including Pineapples which faces the Newport bridge. They have the best jerk chicken skewers and calamari. Brian, our bartender, delivered service that made us feel like royalty. Gorgeous scenery, attention to every detail... The outdoor firepits and patio furniture were a nice way to unwind after a long day. We will definitely be back! The goats, Cornelius and William, were also a nice surprise!
Nicholas M.
Parking was great for the boat show. Cute yard with the lighthouse, but wish the gist enclosure was larger.
Cornal P.
Awesome view and good rooms
Antony C.
Lovely setting and great food but drinks prices bordering on robbery. $17 for 2 beers
Chris P.
Beautiful spot, super expensive.
Cordell R.
Event was good
Mark A.
Very, very, pricey for the food you get. Service was great but I will not go back. Only giving it three stars because the food was okay. Very expensive! I'm speaking about the restaurant. Did not stay at the hotel.
Geo G.
Nice place but not worth the price. The outside seating, bar, etc is really nice with a great view and a couple live goats but the food is not worth the price. So many places around with better food and more affordable pricing.
Christian M.
Went there for my cousin's wedding. The food and service was outstanding. The venue itself was amazingly decorated. I would highly recommend this location for a wedding to any of my friends and family.
Kasmira O.
Facility and grounds are well maintained and trendy inside. Staff was pleasant.
Hunter M.
I loved how professional they were and they were very helpful and understandable!!
Brendan F.
Beautiful view
Joyce B.
The best 25 wedding anniversary celebration .We got married there and they did not disappoint with upgrades and service beyond .Truly appreciated.
Matt O.
Good fun
Amanda S.
Location amd atmosphere were great. Amenities included pool with wait staff and free water sports (kyack, paddle board), which was nice. Room was ok. Neither the massages nor the food was worth the price and the service was absolutely horrendous. We tried to eat on property twice and both times they got my order wrong and my husband and I ended up having to eat in shifts. He ate first while I waited for them to fix it and I ate second, once an hour later because we were so frustrated that the second time my burger came back completely raw we left and went somewhere else. What is even worse is that neither the wait staff nor the front desk staff when we checked out and we answered them honestly to their question “how was everything?” offered to do anything about it. When I pay $700 a night for a hotel room, I expect better service than that. Everyone makes a mistake once in a while but the better hotels make up for it so that by the time you leave you still feel like you got value from the stay. I won’t be seeing you again any time soon Gurney. AMF
Dan S.
The resort is very stylized - nice perk they have three Tesla's for the guests to use - the staff is very professional - close to the main strip - the room was spacious and modern - the outside was very cool - there are a ton of fire pits with couches - the pool area is large with a restaurant/bar & the one of the best things there is Scarpetta - amazing
Joseph G.
Very nice accommodations and amenities. Pool, beautiful views, and a great shuttle service into downtown Newport, RI. The prices are very high, but the convenience for weddings held at Bel Mer make it bearable.
Burt G.
Terrible rooms
Mark L.
Wonderful experience! The hotel, pool, restaurants, and service is all very good. I appreciate the location away form downtown Newport yet with easy access via the bridge walking or the courtesy vans. The pool can get loud with music, but it is a fun atmosphere. Plenty of places to sit and watch the boats pass while enjoying good cocktails. The rooms are very nice with good views.
Colin E.
Vegas style resort in an absolutely beautiful location
Jason G.
Fantastic resort. A little dated but they really do a great job.
Frank R.
Beautiful location but rooms outdated and small, hotel staff not very helpful, except for breakfast team who are very friendly, breakfast is very good bye
Jason L.
Cool
Katie V.
One word...amazing.
Jon C.
Great views and staff. Menu is pricing, but what isn't in NPT.
Jackie S.
Very pretty view on the lawn and delicious drinks. Beautiful scene right on the water.
Ilya C.
Perfect sunset place! Love and memories)
Dom E.
If you are looking for a first class experience,, this is not it. Very expensive for the venue. Spa has a lot to do before it can be considered first class -which is what it charges. The massage was wonderful but the amenities were terrible. The shower backed up w/ hair coming out of the drain. The shower had a curtain as opposed to a closed off section. No deodorant. No shaving cream. Scarpetta is very expensive. Food and service were great but not worth the price. For $250 for two people (which included three glasses of wine), it would be nice if we had a tablecloth. The branzino was at best a taster; not a main course. $25 for spaghetti (no meat) is ridiculous. As far as the accommodations go, they were OK at best. Three elevators; one didn’t work during our stay. The room was dingy; smelled of cigarette smoke. Booking a king size Bala only room was a rip off as the seagulls crapped all over the outside balcony. Couldn’t take advantage of it. Having said all that, the service people were great and the location is central to Newport. Very convenient.
Elizabeth M.
Good food, great band at pineapples on Friday Aug 17
Jeff W.
We attended the Heritage Fire Festival, or some such nonsense. Heritage pork and beef prepared by a variety of chefs. Excellent food and drinks. I'll attend next year, if I can.
Deb K.
Wat a pleasure it is to live next to this hotel. We walk over for a cocktail at the outdoor bar a few times a night and enjoy our favorite bartender and a beautiful sunset.
Susan B.
What a great place. Lovely view, great rooms and friendly staff. Can't wait to come back.
Ed R.
Decent rooms but I felt that the hotel let itself down with the service in the restaurants. The staff were disorganised, forgetful and gave the impression that they didn't particularly like their jobs. 5* prices, 3* attitudes.
Nancy M.
Magnificent Place for lunch and relax w/ a drink. Enjoying the Great View of the boats
Ryan G.
Nice
M.
Very good food with great service
Melissa T.
What a great staff and wonderful atmosphere. The food was incredible!
Brian D.
Great time
Juliana V.
Expensive but nice, good service at pool area
Nick D.
The remodel is very nice, and the outdoor pool area is incredible given it's location. However, it is clear that some corners were cut with the bedding and television, but these detract very little from the overall experience.
Patrick M.
It was a great renovation!
Drea M.
(Translated by Google) On (Original) Na
Justin M.
Wonderful location. Picturesque and gorgeous views. Great amenities. Wonderful food and drinks.
Dave D.
Great location, rooms are solid. Very friendly and accommodating staff.
Keith G.
Beautiful seaside north eastern resort and restaurant. Wonderful outdoor lunch, slow service but may be setting
Carol R.
Terrible
Leilani B.
Lovely place to stay, beautiful views!!!
Andrew P.
Old hotel that used to be the Hyatt. Inside is underwhelming though they have a tiered outdoor deck with fire pits that are nice.
Noah C.
The restaurant was good
Dylan C.
Best view in Newport, live music, great vibe, so many restaurant options!
John C.
Tj was great
Rudi B.
This is a grand old throwback to better days. The hotel has had some upgrades over the years, and it is generally in good stead. The staff offer courteous and friendly service. Mild irritants include non-working faucets or a lack of paper towels for drying hands in the restroom. Food served is okay, average by hotel standards. The location is awesome, offering great water views in a setting that's easy on the eye. Nice, but no longer grand... save for high prices.
Dane D.
We only had lunch. Great atmosphere and food.
Matt H.
Really nice hotel on the water.
Ashley F.
The staff were AMAZING!!!!!!!!! so friendly and definitely help make the experience that much more enjoyable! Audrianna was wonderful
Carlos J.
(Translated by Google) Very pretty (Original) Muy bonito
Steve1967 H.
Fantastic location, very friendly and h errrr helpful staff
James T.
Beautiful setting for cocktails.
Nelson B.
The outside bar was a bit pricey, but great location for fourth of July fireworks.
Milton B.
We had a wonderful stay at this beautiful resort comfortable beds, great accommodations and most thoughtful and helpful staff. Particularly want to give kudos to Bobby Kaiser (B.K.) who went the extra mile to make sure bags were put in place, that we reached our sailboat cruise on time and make us feel at home. Great trip!. Great experience!!
Nicole C.
Renovations were outstanding and the service was great. The bellmen and front desk staff were extremely friendly and knowledgeable. Food & beverage is very good but overpriced. The rooms were clean.
Heather G.
Scarpetti’s was delicious, w nice ambiance. Outdoor lounge very special atmosphere w unique fire pits. Appreciated the excellent service as well.
Christopher M.
Great place good location
Joshua S.
Excellent
Rosemary P.
Nice view, was a pet attendant there for a wedding.. so I cannot comment on the food or the drinks but I did meet some nice people at some of the stands where they sell food, and the front desk folks were also very nice.
Paul B.
Best restaurant on the island. Best view, beat atmosphere, best selection of food. Food is fantastic.
David M.
Large turnover in staff.
Chad C.
First, Goat Island and Gurney's hotel are both beautiful and the amenities available at the hotel are fantastic. The spa, bar, and pool are all fantastic. The inside of the rooms are also very nice. The beds are also very comfortable. The place where Gurney's fails to meet expectations is its staff. We tried to reserve a small block of five rooms and had difficulty communicating with the sales team, so booked a block through Expedia (at a cheaper rate too!) When we arrived (after the stated check-in time), a room that we had selected was not available so we were given a room that failed to have the view we had purchased. After some discussion a room was cleaned and we were able to check into the room we had paid for. Later, we were locked out of our room because the door locks were not working (we changed keys several times but the lock itself had to be repaired). The manager worked to remedy the problems we had in the first couple of days so we didn't have any other major issues during our stay, but sometimes our rooms were not cleaned until very late in the day. It seems like Gurney's is still trying to figure out what kind of hotel it wants to be. It has the potential to be a great place to stay, but it isn't quite there.
Kelsey B.
Gurney's Newport Resort is such a beautiful place to get married. This rainbow themed wedding fit perfectly with the sun setting behind the Newport Bridge. I absolutely loved shooting there. The staff were all friendly and helpful, guiding me to the different areas of the building. Having the ceremony and venue in the same location made the wedding day so smooth. The views are phenomenal and this place really has everything...including goats!
Eugene L.
Overall, good stay. Nice employees. Bar was a bit slow
Marcus P.
Gorgeous property with great views of the bay and marina. Shuttles to town every 30 minutes. Gaming area with cornhole and ladder golf. Pool is beautiful and over looks the bay. Super pet friendly! Truly a resort experience!
Daniel D.
It was nice
Jennifer D.
Best views of the Newport Bridge & Narragansett Bay!
Benjamin L.
Nice views, good water pressure and hospitality
Ian A.
Great renovation for this hotel. Extremely friendly and courteous staff. I noticed a few people in training at the front desk, and had they not been wearing a badge saying in training, I would have thought they had been at this hotel for quite some time. Great lobster roll at the pool!
Marylee S.
Convenient location, walk to town! Love the plastic bar ware!
Andrew M.
Next time I'm going to take the jet ski
Xylene G.
Very nice atmosphere, super family friendly. Great scenery. I think it is wheelchair accessible, but there is a long walk to get there from lot. Multiple seating options. Food was very good Tacos.
Jolanda L.
I stayed at this resort when it was a Hyatt me and my husband fell in love with Newport so the following year I booked a week to stay there again, it was still a Hyatt and I got a pretty good deal since I am a Hyatt employee in a different state, the Hyatt sold and I got an email form the GM that stated we can no longer accommodate you for the stay at the resort due to the fact that it is not a Hyatt anymore I thought that was BS I didn't even get 2 days out of the week that I booked.
John C.
The staff at Gurney's was kind and friendly and the room was very clean with a gorgeous view! The pillows and bed were amazing. The room I stayed in had a small balcony that was nice to sit on and enjoy the nice weather and beautiful view. The event spaces next door are large and inviting with beautiful vistas of the bridge and channel. Overall a very enjoyable and lovely experience.
A I.
Relaxed atmosphere, nice beer selections, tasty food, very entertaining piano player
Jj A.
Everytime I visit Gurney's I have a wonderful experience. The staff is friendly, food is great and the views from the rooms are amazing. Charles from valet always greats me with a friendly smile and ensures my time at Gurney's is splendid whether I am enjoying a meal at one of the resteraunts after a motorcycle ride, enjoying a drink and some oysters at the outside bar after sailing or relaxing for the night in one of their exceptional rooms overlooking the Goat Island or the Claiborne Pell bridge. Realxing atmosphere and friendly and professional staff. Thank you Charles. You are the man!
Connor O.
Awesome atmosphere. Great drinks. Great view.
Kosta K.
i’m not happy anymore
Mike B.
The service and atmosphere was great, water veiws and live music. But I wouldn't recommend eating here. They have small expensive portions and there are plenty of other restaurants in Newport that will actually get what what you pay for.
Corey R.
Great place for sunset drinks
Amiyo C.
Rooms have great views of the marina; lovely lounge in the hotel and great outdoors seating areas overlooking the water.
Regina C.
Great service!
John R.
Great Hotel
Hanah S.
Great location, wonderful staff, stunning views
Christopher G.
Good food, nice location.
Brian R.
Great views , good music, slow service
Alex N.
Had drinks at the bar, great vibe. A little expensive
Noah Z.
As good as you get. Just as good as the one in the Hamptons.
Steven L.
Everything you need right in one place, great for the whole family.
David St L.
Good but pricey
Beachberry604
I have been going to the spa there for years. Great services!
Matthew Y.
Amazing atmosphere, good, views, amenities, and staff. Best resort in Rhode Island.
Evan J.
Fantastic experience, the ballroom was immaculate!
Mark P.
The room was very comfortable. Service was great everyone greets you and are ready to help. The grounds are nice they have awesome view. Very close to the center plenty of shops, cafe etc.
Mlkchklt
The stay here was my first time in Newport. Good experience except for the bed bug bites. Only stayed Saturday night, found a blood strain on my pillow in the morning and my hand was itching like crazy. Found a bed bug in the crease of the pillow I was resting on. I let the man at the front desk know at check out and he said they would look into it and seemed to make note of it, but since it was a company party and I didn't pay for the room, don't know who they will follow up with. Ending on a good note, the company party was great. The hotel staff was very accommodating. I'd forgotten my razor, the front desk provided a little kit with shaving cream. I was told they would bring it to the room, but went to get it myself when it hadn't arrived 45 minutes later. The woman at the front desk apologised when i came to pick it up. At dinner, our salads came with bacon and I don't eat pork. When we asked they brought us 2 without. Later in the evening, we found the vending machine only provides snacks, not soft drinks. Another staff member close to the bar brought my husband and I a cup of soda when we asked. The room was comfortable and I slept well, except for what I mentioned about the bed bugs. There was a safe, bath robes, and what I believe were complimentary slippers. The fridge is behind a cupboard door so it blends in nicely with the other furniture. It blended so well I forgot it was there and left my complimentary bottles of water in it. There was a nice view from our window. We met the resident goats, Cornelius and William. You can see them eat twice a day according to the caretaker who was giving them a snack of greens when we walked by to see the little lighthouse and the view of the bridge. Take care at the automatic revolving door at the entrance. It stopped moving as I was coming in at one point and had I been less attentive I might have walked into the glass much harder. I wasn't the only one to have to push my way out a little as I noted when sitting in the lobby Saturday evening. Depending on how much you like to walk, you could leave your vehicle parked on the grounds and go over the bridge to the island and into town. Or you could take the hotel shuttle. We checked out before using that service. Overall though as I said a good experience.
Chesky U.
I recommend the hotel it's a beautiful hotel very nice service very nice and clean rooms I asked for an upgrade and I got it for the original price I would definitely go back again it made my vacation
Sean B.
We loved the resort. The kids really enjoyed the indoor pool. The proximity to Downtown was perfect, we were never more than 5 minutes away from where we wanted to go. We had a great time.
Cheri B.
One word OVERPRICED!!!! We came here for 2 nights for the Weekend to remember Marriage Retreat and since it's off season we got a discounted price. The discounted price is still overpriced. $375 for 2 nights for a hotel that doesn't offer much more than any other hotel. Those attending the conference were given an option to buy breakfast. Choices consisted of bagels and muffins, coffee, tea and soda. All again for a ridiculous price. $4 for a can of soda???? Shame on you Gurney's for being so greedy. I can buy a whole case for $4. Yes the views are great, but the rooms are nothing more than an ordinary hotel room. With it being off season, it's typically too cold to enjoy one of the only things this hotel has going for it - the outside deck and the views. The prices for peak season are even more outrageous. For a 2 night stay in July its at least $2200. This doesn't even include the extra $25 they charge you per night to keep your car in the garage. WHAT??? I have to pay for parking on top of it? This doesn't include any continental breakfast or anything extra. I must say the staff were all friendly and the shuttle service to the shops and restaurants was convenient, but again NOT worth the money. When we brought up our frustrations the girl at the desk didn't seem surprised. I'm by no means cheap. I work hard for my money and I expected a lot more Unfortunately Gurney's you're a big disappointment!
Marci R.
Friendly staff, food is outstanding, the room was spacious and comfortable. I'll be back in the summer. Right on the water with a great view.
Andrew W.
Great food
Coda K.
Huge disappointment. We took the family on the suggestion of a friend who had been to the Montauk location. To start, we are hotel snobs, so we are always looking at the small details of a stay, but unfortunately this place didn’t meet the bare minimum requirements of even a two star motel. We reserved the largest suite available, which was around 1300 square feet, two floors, and bizarrely one bedroom. To start the room was dirty. The carpet needed vacuuming, the bathroom sinks didn’t feel clean, there were spots on the glasses, etc. We explored the room, and upon testing one of the bathrooms quickly found ourselves locked inside. Upon inspection, the bathroom door was off its glider and it caused the door to lock closed accidentally, but not via a locking mechanism, via the gliding pin itself lodging up against the door, so you are literally trapped. We realized that if you push the door outward it will disengage from the pin and you can escape, but needless to say... broken door which is really a huge hazard. We opened a shower curtain to reveal some type of dust material that had fallen into the tub. It was absolutely disgusting. To the point that we chose not to bathe in the room. It appeared to have come from the vent above the shower, but all we could think about was funk and dust falling on us while showering, so... no thanks. A quick walk through the room reveals a lot of questionable maintenance. The walls are patchely painted, looking absolutely awful, throughout the entire room. The carpet lips where they meet tile or wood are poorly executed and potentially dangerous. The furniture is cheap looking, uncomfortable. The decor is banal and bland. The windows are non-functional, which for a hotel by the water is just such an awful waste of potential. The heating system had two thermostats in each room, it took us a bit but we realized one didn’t function and the other did. Not sure why they didn’t remove the older ones. After the brief and disappointing self-guided tour we decided it best to crack a bottle of wine to drown our sorrows, so we searched for the bottle opener - no where to be found. Luckily I had one in my bag, so I popped the bottle and looked for the glassware - no where to be found. So I call for wine glasses and up they come, fine, thank you. I’m drinking my wine and have to take a brief conference call - in which I need to jot down some notes. No pen. No pad. Anywhere. We decide to head down to the tavern style restaurant. I ordered a dozen oysters and shrimp. I should have taken the waitress’ advice - she didn’t offer a positive review on either. What we got were a dozen warm oysters and what tasted like previously frozen shrimp, which were tiny and flavorless. We went for dinner in Newport, and returned to settle the kids in for a movie. We pulled the couch out to reveal no sheets. A shabby, terrifically uncomfortable mattress, and a shabby piece of felt to cover. We called for bedding. None came. We called again. None came. We called again. We received bedding. We asked about the extra bedding in the suite - surely a 1300 sq foot suite would provide extra pillows and blankets for the guests we were planning on having... she pointed to the closet and walked out the door. I had to chase her down the hall to tell her that in fact there were no pillows and no extra sheets or blankets in the closet. She seemed confused, came back and investigated for herself and eventually went to get more bedding. We went down to the lobby to fetch some ibuprofen, which they didn’t have, and noticed a large, fresh, coffee spill in the elevator. It was still there when we checked out 16 hours later. I filled out a review from the company. They contacted me and asked that I discuss it with them, a Ms. Black. I responded to the email that I was available to talk. I called them three times. All I ever got was a voicemail box. No response to the email. Do not recommend.
Jay B.
Very clean, modern, sophisticated.
Dustin M.
Great location nice atmosphere. Very upscale. Not for children.
Andrew D.
Beautiful resort with lots of wonderful views of Newport
Frederick W.
We had a very enjoyable stay this weekend, would have liked to have stayed longer. Although it may not look too attractive from the outside, the exterior is somewhat dated and has the look of a 'sand and gravel' operation, the inside has been artfully renovated with a beautiful nautical motif complementing the location on Goat Island surrounded on all sides by water and yachts. They were doing renovations on the property while we were there, but our room was unaffected, and the common areas had already been completed. Didn't make it to the restaurant, but managed to hit the wonderful bar twice, and chat with the friendly bartenders, there's a good selection of local brews plus a creative craft cocktail menu. We had reserved a bi-level suite, and our room was just enormous, with a full balcony and two full baths. Highly Recommended.
Morgan
It was fantastic The View was amazing people were nice it was an all-around great time
Greg R.
Close to everything! Shuttle service, nice friendly staff, beautiful view, really nice room! Perfect! Can't ask for anything more.
Edward L.
Nice accommodations. Really impressive location. Flexible helpful and attentive staff.
Denis G.
It's ok
Steven M.
Excellent food and service.
Kate W.
Came here for a conference and it was beautiful! Friendly staff, decent food, it was very enjoyable.
Michael M.
Excellent hotel, love the new look and venue.
Jennifer B.
Beautiful place for a conference. Clean facility. Be sure to check out the views.
Jerry D.
Beautiful facility and rooms are nicely appointed. Public spaces are clean and contemporary. Great atmosphere.
Elizabeth T.
Best place ever! Great for R & R & much, much more!
John R.
Proves that its all about location
Borja P.
Nice place
Drew M.
Ugh, where to start... paid for an ocean view king room, the windows were dirty with bird poo and fogged between the panes, meaning we couldn't see the view we paid for. We ate dinner at the restaurant which was meh, I ordered the Alaskan halibut and was treated to a piece of fish that was obviously left in the pan on one side too long, on top it had a hard inedible crust, on the bottom it had no signs of cooking, however the fish was fully cooked to the point of being dry, halibut is a fairly moist fish and should be glistening, this may as well have been a piece of any old white fish the way it was prepared. My wife had the lobster pasta which had maybe 5 small pieces of lobster for 30 something dollars! The waiter did not check on us for a long time and by the time he did we were mostly done, I mentioned the fish was overcooked and pointed to the inedible crust and they made up for it by giving us an extra desert for free, even though we had ordered a different dessert. So there we were with two desserts, one ordered and charged for and one we didn't want that they gave us for free... why not comp the desert we wanted and ordered?!?
Winson W.
Gurney's Resort and Marina was such a lovely hotel. Our accommodations were perfect. 2 bathrooms, 2 beds and a pull out couch. The room was spotless and had everything a person could ask for in a hotel.
Tom P.
Spa a little underwhelming although clean and new. Staff very nice. Not the Montauk experience.
Joseph K.
Beautiful wedding venue
Khuong N.
Beautiful resort.
Scott W.
Nice place.
Hattie R.
Room service is horrible
Gordon H.
Really cool location. Beautiful boats all around. Cool experience to be a part of.
Clarissa M.
Very nice bar
Ken C.
Beautiful location. Nice decor. The views are why you come here
Michael K.
I went to Gurney's Newport Resort & Marina for a wedding and it was truly astounding. The sunset, the space, the service. It was a really special night that was perfectly coordinated. The staff was excellent, the food was superb, and my valet experience was fantastic. If youths on the fence about an event here, just do it. You won't be disappointed.
Eric L.
Great atmosphere and all around amazing restaurant!
Lisa M.
Our visit was wonderful. Beautifully maintained resort inside and out with amazing views. The staff went above and beyond to accommodate all of our needs.
Warren C.
$21.60 for a Heineken and a Bulleit and diet. Enjoy.
Jim M.
Nicely renovated!
Lenin Cardona P.
Nice place yo see the sunset
Donna G.
Great location/atmosphere... Stopped in to see the Ravers and support them. The prices of drinks way too high. I ordered corona light , served in a can...at $9.00 a can!!!! Another person got a frozen drink at $14.00. I/we will not be back. Fair prices would bring more people back more often especially locals, over price will not bring in return customers.
Meiling A.
Extremely overpriced. With taxes I paid 660 per night.. plus 36 dollars to valet park, however you can come and go... unfortunately, the first night someone smashed my car or keyed it..I have no clue as to why... they do give you the option of paying for the valet using your credit card while you're still in your room or elsewhere...which I did, however, I planned to give a cash tip and not include it on the card so perhaps that was the reason? Maybe the guy bringing the car thought I had stiffed him??When I went down to get the car, it had damage..I'll never know...I said something to management but I didn't expect anything to happen and nothing did... Second night I parked in the self park for 20 but you have to pay every time you leave and return... Saturday morning I discovered what appeared to be bed bug bites on my arm! Extremely itchy.. Never again. I stayed in room 505! Beware or better yet, save your money and go somewhere closer to town...
Paul L.
The box spring is not cover,and is very dirty .
Raffi C.
Great hotel. Had a relaxing time during the weekday. Friendly and helpful staff.Will come back again!
Zach F.
Got
Sue W.
Here for jazz fest...8/2017 Rooms: 2 full sized beds....Very small.... Hotel: Dated...Needs work...ceiling panels in halls a mess/stained and cracking ,peeling near air vents.. Restrooms: In need of updating..Small bugs walking on floor/everywhere Patio and grounds: Lovely, great place for function but that's it. Outside bar/seating: Nice, but took manager 1/2 hour to get back to us, as there was no bartender, no menus or waiters. Food: Good Inside bar: crowded but drinks and waitstaff good. Not all it's cracked up to be....Would attend function or 'pop' over for a drink..That's it.. Do NOT even think about taking your car..NO parking whatsoever. Uber, cab, or shuttle.. The people outside make you 'hop' out of your vehicle, to keep cars moving..Crazy..
Voula Z.
Thus hotel looked beautiful BUT. It's not good at all for family vacation. We brought here (we are still here as I write this) our 2 children for a fun 5 day vacation. Not only their vacation was ruined but the management didn't even care to fix it after I complained . Sunday we went to use the outdoor pool- hot 85 degree day . We were told there was a waiting list to get in the pool and have chairs. (Never in all my vacations have heard such a thing) We had our kids waiting outside the pool watching other kids playing for over an hour. Even after I complained nobody cared. When FINALLY we got to go inside to use the pool we saw other people asking us why we were outside that long. Other guests walked in no prob ... apparently we could have gone in to use the pool just the chairs was the issue BUT. Due to their stuff not speaking good English we were not told that! We didn't care to wait for chairs there were spots to sit with a towel. Our kids had the THE WORST. Day EVER... more things happened but minor. I DO NOT RECOMMEND This hotel at all. Also drunk adults playing at the pool not caring for younger kids or other adults being around them . HORRIBLE MANAGMENT OF THE FACILITY!!!!!if I could give 0 stars I would have. ???????? Ps they do have great ice capuchinno I ll give them only that!!!!!!!!!!!
Pierre E.
Not too shabby
Chris G.
There for a wedding as a guest, appetizers we're great, drinks were generous, food was top notch. Building looks a little dated save for the sweet back patio and pool. Little pricey if I was going to head back for dinner or drinks with friends again
Brendan G.
Fantastic place, great food.
Jeff M.
I didn't stay there but met some friends. The pool/deck area was well done.
John G.
Great spot for a wedding. Outdoor bar still has terrible service though
Jacob T.
This place was amazing! All though Pineapples bar closed extremely early.
878409887Ld 40
Nice remodel still in progress. Staff very pleasant. Drinks overpriced and a turn off. I fear this place will not ever be over crowded or fun due to inflated pricing. This isn't Miami folks.
Broderick K.
I was just there to eat at scarpettis which was absolutely amazing
Larry D.
Great place to enjoy a nice drink or dinner
Julia B.
Great service
Kissarmy1975
Ubr driver
Cristina B.
Very good , is perfect i love it this place
Robb D.
Worst place ever stayed at. Service could not be worst. Very upset with new owners stayed hear since double tree owned property. Can not believe Scarpetta restaurant would even associate with this hotel.
Sean B.
It was nice.
Will R.
Nice place. Similar to way the Hyatt was before
Adam S.
(Translated by Google) Halie very good, and is very skinny <3 (Original) Halie muy Bien, y Esta muy flaca <3
Jeffrey L.
Beautiful views of the bay and boats.
Thomas D.
Outrageously expensive and very much so not worth it. Still under construction and kinks still need to be worked out.
Michael S.
Great views of an amazing sunset. The front desk and concierge were beyond helpful in getting it checked in and giving recommendations for things to do in the area. The view from our room was AMAZING!
Katie R.
We had lunch at the Pineapple when visiting Newport. Cute location & great views. The food was ok - my partner got the Cobb salad which was overly drenched.
Julie's B.
Modern decor, elegant
Ian C.
Construction was not finished despite assurances that it would be. There was only one waitress to serve the pool area each day.
Cat L.
Ate at Pineapples on July 4th. Took a bit to get seated but once we did service was speedy. Lobster roll was yummy. Sunset views were amazing. Bonus was being able to see the fireworks as well.
Tim J.
Food was okay, but service was slow and slightly unresponsive even at a non busy hour. Also the bathrooms and restaurant could have been MUCH cleaner.
Wen L.
Very nice
Dominique G.
Best Newport sunset yet!
Mary L.
Really loved our stay, staff were excellent and the rooms were comfortable and well decorated. Unfortunately they were in the middle of some construction that needed to be finished prior to July 4th, which was taking place at night and keeps me from giving 5 stars. I have high confidence that next summer Gurney's will be worthy of 5 stars.
Cara B.
Beautiful resort! Amazing ocean views and great dining options
Mike F.
Very expensive drinks
Ciaran I.
Beautiful location, great service and the marina staff is phenomenal!!
Jj C.
beautiful Marina, excellent staff
Timothy M.
Nice staff
Geoff R.
Goat Island is the best place in Newport to watch the sunset.
Dee S.
Beautiful place, excellent service
Justin C.
Went to pineapple's for the sunset. View was beautiful place was clean everyone was friendly and I will be back.
Parrish O.
Amazing Staff!!!!
Caitlin B.
I attended a professional event at Gurney's and although it was rainy and the hotel is still under construction, the service and accommodations were top notch. Looking forward to visiting when the renovations are done and the weather is nicer.
David L.
This place is a joke. We booked the room a year in advance and they are under construction, poorly staffed and has a slew of issues. When we first got to the hotel, the lobby was under construction, they said our room was not available and that we would be in the queue and would give us no time line of when we could check in. We drove in from several hours away, after working a half day and with little sleep the night before. All we wanted was to take a nap for an hour before our function began. Apparently they allow pets up to 50 lbs on the premises. This might sound like a good idea for many vacationers, but we were placed in a room next to someone who left their tiny dog unattended. The sound of the water in the facuet or a toilet flush would cause the dog to start yapping away. Whenever someone walked in the hallway or ring the elevator door (of the ones that were actually working), the dog would start barking away like crazy. Went down to the front desk and the staffer tried to call the room, but that only made the dog bark even worse. All we wanted was to take a nap before our evening function. After a complaint at the front desk they they offered us a drink from the bar but that was it. When we got back the dog was barking again. No owner was with the dog. After numerous complaints to the front desk and demanding a new room, they insisted that there were no rooms available. Finally only after threatening to file a bad review and threatening to switch hotels, did they miraculously manage to locate a new room. They sent a bell boy to assist moving our stuff and even the bell boy was shocked to hear the dog barking down the hallway before even getting to the room. The new room we were given was 40% smaller, and was significantly further away from an elevator. The front desk sent a bottle of cheap champagne when we asked for compensation for our inconvenience. We were also promised snacks but they were never delivered. After making our 5th trip to the front desk, the manager was no where to be found so Larry agreed to give us a round of drinks from the bar. After heading back to the new room we could hear the dj blasting his music all the way from the lobby bar to late in the night(at least 2am). In the early morning (830am) house keeping walkie talkies could be heard right outside our door and continued to disrupt sleep well past 1030 in the morning. We would have been better off staying at a local motel than this place they call a resort. Oh and apparently they include a 30$ mandatory "resort fee" per night that covers "amenities" like high speed internet, self parking, two bottles of tap water, and newspapers at the front desk. These should be standard included amenities. They should be ashamed to call themselves a resort.
Scott T.
Our room wasn't ready for check in until 5:30pm. Then when we did finally get our room I asked for wine glasses and extra pillows at check in. Neither were delivered. I called after waiting an hour and asked again and still they were not delivered. On the 3rd attempt about 4 hours later we finally received them. This is by far the worst experience I've ever encountered while dealing with a hotel staff.
Shari R.
Finally a 5 star resort in Newport! Just stayed here with my family and had an amazing time. The place is still under renovations but you can already see how amazing it is going to be. Service was excellent, the bar has amazing negronis. Did spin in the morning which was one of the best classes I ever did. Couples massage was lovely and refreshing. we enjoyed the reggae band and the kids loved the pool. We recommend this place to anyone looking for a high end family or romantic experience in Newport
Edward B.
Horrible weekend. When a hotel is under construction, they will typically give some sort of heads-up... not here. We arrived at 1:20am after a very long drive to find a hotel literally surrounded in scaffolding with absolutely no signage whatsoever. The hotel garage was filled floor to ceiling with drywall and other construction materials, so we had to park about a block away. When we go to the lobby, we found construction workers laying carpet in the hallways. The next morning, at 8:30am on the nose we awoke to the sound of hammering and electrical sawing in the room directly above us. It was not 10 or 15 minutes worth - it litterally went on all day. We asked the front desk if this was going to go on all weekend and they said "no, you shouldn't hear anything over the weekend". We awoke to the same sounds the next morning AND the 3rd day as well. We would have changed hotels, but there were multiple events going on and everything was booked. I could write another 10 pages on my horrible experience at this place, room service never answers the phone, scaffolding in front if every window, construction workers standing on the 6th floor scaffolding and looking in your windows, front desk lies to you, valets who will help you with your car but not your baggage, resort fees for a resort that has ZERO amenities, elevators that don't work - I could go on... I will leave you with this - this is the first time I have EVER checked out of a hotel and was not asked "how was your stay" - because that would not been wise to ask anyone who spent the weekend there. When I complained, I was told to let them know the next time I am in town so they can put me in an upgraded room. Suffice to say, I will never be staying at that hotel again. Beware.
Cindy M.
A friend had given me a Spa Wellness card for my birthday in March. When researching local spas that would accept this card, I found out that Spa Week was approaching, so I called to book at the Hyatt. I got the very last available Mandarin Smoothie Wrap (normally $130, but $50 during Spa Week), which they say always books up quickly. They did tell me during the call that a 17% gratuity would be added (for the $130, not the $50) and that a $4 facility fee would be tacked on. I appreciate that they told me this upfront. The only thing I wish they had clued me in on was parking, which would\'ve made the process just a little smoother. I have no previous experience with wraps, so I wasn\'t sure what to expect. Arlene was the technician and she was wonderful....talks as much as you want her to engage, but is quiet when you are quiet. It was a really rainy morning, so I didn\'t have the view out of the window, but really a perfect day to spend indoors and get pampered. Since they did charge a $4 facilities charge, I took advantage and worked out in their fitness center afterwards. Nice equipment and I had the place to myself which was great! If I had more time, I would\'ve jumped in the indoor pool next and then maybe gotten some lunch, but that wasn\'t the case. Arlene did mention that Mon-Thurs the spa gives a 20% discount on all there services, so something to consider when booking. Everyone I encountered was friendly and helpful, the facilities were clean, and the ambiance was great! I would highly recommend!
