Mine The A.
4.5 is a lie! I have stayed at a plethora of hotels rated a 4.5 and this is not THAT. the lobby and restaurant are the best things I can mention about this hotel. The room was so dated that I didn't even feel comfortable with taking my items out of the suitcase so I basically lived out if it for 2 days. I swear that was mold on the ceiling, the carpet was filthy, the headboard was nasty, the bathroom tub leaked the entire stay. The only positive I have is that I didn't get bit by bed bugs!!! Do not fall for this fake 4.5. Its maybe a 2.5 and that's just because the staff we're super welcoming and friendly.
Not good complained about odor in room and leaky faucet. Found Maintenance did check it out stated it was an odor possible mold, mildew or due to recent carpet shampooing but would investigate. Did not hear back from staff. Upon checkout notified desk and offered 20% discount, but it didn't matter. Would not recommend hotel!!
Mine The A.
4.5 is a lie! I have stayed at a plethora of hotels rated a 4.5 and this is not THAT. the lobby and restaurant are the best things I can mention about this hotel. The room was so dated that I didn't even feel comfortable with taking my items out of the suitcase so I basically lived out if it for 2 days. I swear that was mold on the ceiling, the carpet was filthy, the headboard was nasty, the bathroom tub leaked the entire stay. The only positive I have is that I didn't get bit by bed bugs!!! Do not fall for this fake 4.5. Its maybe a 2.5 and that's just because the staff we're super welcoming and friendly.
Not good complained about odor in room and leaky faucet. Found Maintenance did check it out stated it was an odor possible mold, mildew or due to recent carpet shampooing but would investigate. Did not hear back from staff. Upon checkout notified desk and offered 20% discount, but it didn't matter. Would not recommend hotel!!
Went for a networking meeting breakfast. The front desk was friendly and helpful. It is a beautiful hotel and clearly worth visiting. The kitchen is still closed, so our breakfast was most likely delivered. I will check back when the kitchen opens.
Stayed at this hotel specifically because they had a pool table and when I arrived and checked in they explained that it was closed due to covid. New York state has been fully open now for two months.They do not require masks at the hotel. They are just too lazy toTake the cover off the table. Unbelievable. Also the receptionist was extremely rude and short with us while checking in. Way to expensive, lobby was nice. Room is a generic 2 star quality. Not worth it
Got the “staycation” package with my wife and they have repeat guests for life. Great room, great couples massage, great dinner. Just loved it.
4 star hotel?? This place is far from 4 stars! I left early because of the horrible conditions! The rooms & hallways smell moldy. The shower leaks. The toilet runs. The walls are incredibly paper thin and No one came to clean the room despite me leaving the notification. There are no views of anything other than the highway and the parking lot of a factory, which the workers are up at 5:00 am making all kinds of noise so sleeping in is out. The spa is a joke! When someone actually is there the don’t do anything other than natural nails. The bathtub of a jacuzzi and lap “pool” were ridiculous. No one was available to do a massage. The restaurant was ok . I had breakfast.. the chef was professional and the server was friendly. As a matter of fact that was the only thing nice about this place was the friendliest of the staff. This is not a destination nor a R&R type place at all. If you have family that’s in town and needs a place to stay perfect other than that don’t expect much.
Couples Massage on my husband’s birthday at the “spa” was the worst EVER! First of all… there was NO Air conditioning on a 90 degree humid New York day. We asked for air conditioning and one of the masseuses went to speak with the manager, but nothing happened. No robes or amenities (like water) were provided. Sticky floors and dirty linens. His bed squeaked the whole time, and the masseuses kept talking to each other about these terrible conditions
We LOVE the packages Viana Hotel offers! We booked a “staycation” package for my birthday and it was wonderful! They even upgraded our room. Amazing couples massage and a five course dinner. Thank you Viana!
The service was amazing. The food was tasty and very flavorful. The staff was so nice and fun. Had a private function and everyone was so accommodating. Would definitely use for another event.
The service at the front desk was excellent. Food was good (room service & breakfast). The bartenders are god awful and need to be replaced. The one with glasses should not be in the service industry. Everything else was great.
We booked our wedding block at The Viana and are so happy we did. They were easy to work with, changed number of rooms easily and quickly, communicated often and even comped our wedding night room. Our farewell brunch the next day was also delicious!
I booked a 4 night stay with my fiancee. Upon arriving at the hotel you are welcomed by beautiful decor in the lobby. When we arrived on the floor with our room; however, the floor was littered with empty dishes and pull out beds. Upon entering the room we were staying in, the room was dirty. We requested another room and it was the same experience. The room was dirty. I was immediately turned off. I wanted to cancel my reservation; however, was unable to do so since we booked with a third party.. We were moved to the penthouse suite to accommodate us which was better in terms of cleanliness. The spa services were closed with no one ever answering the phone or present at the desk. The gym facilities were open. The jacuzzi and steam room were closed. The pool was relatively small which did not allow for swimming as much as a soak. The game room was closed, but the bar was open for people to order drinks. I am not sure where all these positive reviews come from to be honest. The only saving grace was the staff members who were very friendly and helpful. I would never stay here again.
It's a pleasure coming here best service ever everybody should come
Wonderful accommodations for our wedding stay pre, during and after! Highly recommend! Thank you to Erin for all of her assistance throughout!
My wife and I used the Viana for rooms as part of our wedding block a few weeks ago. We had been connected with Alicia who helped us throughout the entire process. The Viana was extremely accomodating and all of our guests had a great experience. Alicia was very helpful from start to finish. She helped organize room blocks, shuttle times, gifts bags, breakfast, etc. She was very timely with all emails and phone calls and made the process very easy for us. She was professional and handled all of our needs along with the rest of the staff. We would definitely love to stay here again and recommend to anyone who might be interested to use for their wedding block or just stay for a night!
Our stay here was great! The staff was very helpful and pleasant. We ate lunch and breakfast there, the food was delicious. We slept well! Shower great! Comfy bed
Amazing place to stay. Thanks for the 5 star accommodations and hospitality.
Kasey and Ken are phenomenal... great experience at this hotel. Can’t wait to go back!
Great hotel will be coming back
Nice place. Needs an update. The people were friendly but I feel that the rooms needed an update on furniture and appliances. I did like the keurig in the rooms. The furniture shows wear and needs replacing. Room was very spacious and close to the train.
I had my wedding block at Viana Hotel. I had to postpone during the pandemic and they were so accommodating in a time of chaos. Their costumer service was spot on through the whole time.
I had to move my wedding date multiple times because of Covid and the Viana Hotel accommodated me and all my guest with no issues whatsoever. In addition, Erin and the rest of the Viana Hotel staff provided above and beyond customer service from beginning to end of my event.
This hotel is good. Got a great couples massage the food is great. The arrival was also great because valley parked the car for us. I was just upset because our food was being delivered to the room late and would be cold wen it arrived, good thing we had a microwave in our room. And the fact that they did not have Corona beer when its on the Menue. The cleaning room service employees were complaining about their jobs infront of us, I did not appreciate that. Lastly we got the wrong room because it was not what I wanted, the hotel was good at handling the problem and provided us a different room right away. Still it's a great hotel& spa regardless of the small annoying incidences. We were celebrating our anniversary.
It was nice but too expensive!!!
Erin the Concierge was fantastic! Very friendly and helpful and bonus she remembered my name! Love that attention to detail! I required a late check out due to a longer Zoom Meeting and was accommodated graciously!
We used the Viana for our wedding room block and they were a pleasure to work with from start to finish! They had some of the best rates in comparison to others and our guests got a discount at the spa if they chose to have a service! Erin was great to communicate with and the rooms were spacious and clean. Definitely recommend!
The Viana was clean, spacious and recently renovated and perfect for our guests after our wedding on May 21!!! Erin and Alicia were great to work with! We had some changes to our room block in the last few weeks leading up to our wedding, and they were very accommodating with our changes. They were able to lessen our room block from 15 to 10 with no issues. Our honeymoon suite had a beautiful tub with jets in it. The staff decorated the room with rose petals and left us a bottle of chilled champagne and chocolate covered strawberries upon arrival. The bed was comfortable and clean. Nice, easy ride from the Inn at New Hyde Park (our venue) – only about 10-15 minutes away. They offer spa packages as well, which we did not take advantage of, but thought that was a nice bonus. Would definitely go back!
I booked a spa day and overnight stay for my wife. It was a nice experience.
Always a wonderful stay.
I love this hotel ! Amazing stay and amazing service ! Kasey was very accommodating helping us book our room just to our liking. Very spacious rooms with comfy beds. I love how they have a chic restaurant / bar and good room service and jacuzzi and gym . Every morning they have a nice complimentary spread. Definitely highly recommended.
I went to this hotel recently and it was very clean. The service was amazing and the bed was super comfy. I will definitely stay here again.
I don't even know where to begin. Our family and guests stayed here this past weekend to celebrate my son's wedding. From the start our guests felt like we were being treated as if our group were the only guests in the hotel - and that was far from the truth. They worked closely with my daughter-in-law to plan everything from room block to transportation to our guests needs - including adding a bed into one of our rooms when one of our wedding guests asked to stay the last minute - after we got back from the reception. Every conversation with them was courteous, helpful, and professional. And now to the rehearsal dinner. We had booked a restaurant in Bayville because of it's proximity to the venue. What a disaster - one week before the manager made it clear he did not want to accommodate the menu and requested items in the contract and the chef was "upset" that he had to cook for a large party on Memorial Day weekend. I called the Viana and asked if they could accommodate a dinner for 30 people. When they heard the full story they bent over backwards to help us out and did an amazing job. The room was beautifully done and food and service was excellent. What a blessing in disguise my guests were happy and had a great time. I would recommend Viana Hotel and Spa 100% for a stay or an event. You can't go wrong.
Beautiful and clean. Staff was so accommodating.
Great room and customer service. Rates very reasonable.
Trinity Hairdressing & Makeup A.
My husband sent me on an overnight spa getaway at Viana. The spa services were absolutely amazing. The room was incredible & so was the food. I had the best night ever! I highly recommend this place for a wonderful escape from our crazy lives. Mom’s this place is worth every penny!!!
It was good and did not have a great experience as the reviews suggested, perhaps because I have been to better hotels. Beddings were good, I like the Keurig coffee pot a lot, the food from the restaurant was delicious and the magnifying mirror in the bathroom was a nice addition. However, the curtains in the room was UGLY and drab looking with old fashioned decorations in the room, didn’t feel luxurious like a hotel at all. There were stains on the carpet and headboard, I complained and was promptly moved. I believe this spoiled the whole experience for me from the start and those curtains. The guy that moved me to a different room was very nice and professional.
I had the most wonderful time with the Bride and the entire bridal party. This was my 1st time I stayed at The Viana but this will not be the last time I'm actually planning my own personal Staycation
From the start, viana hotel has been amazing!! We booked a hotel block for our wedding. Supposed to be oct 2020 but moved to may 2021 and they were able to accommodate us! I worked directly with Erin, and she was amazing! Answered my emails immediately and kept sending me an updated list of guests who booked their rooms! I dropped hotel bags off the week of the wedding, and everyone who helps me was amazing. My husband got ready at the hotel for the wedding morning, and had nothing but great things to say. And we stayed there together the night of our wedding in the kitchen suite, and it was great! Highly recommend Viana Hotel!!!!
I celebrated my birthday & treated myself to the Me Time package. Everyone was so friendly & professional. Definitely coming back! Thank you for the exceptional hospitality!
I reached out to Viana Hotel and Spa about 2 months ago and worked with Kasey and Christina on our reservations for 6 for the Spajama Package. The day of our reservations we were told that there was a mixup with the room but that we would have 1 king bed and a rollaway bed instead of 2 queen beds. As soon as I sat on the rollaway bed, it dropped to the floor even though I'm only 140 lbs. Luckily, David was passing by at the same time and he not only secured the bed back for us but he got us chocolate covered strawberries to make up for the mishap. Long story short, if they messed up - they made up for it and consistently took care of us - from check- in to check-out, this hotel was perfect for a Bachelorette getaway ?
My girlfriend’s surprised me on my birthday which was May5th. She planned a huge birthday party and she told me she has been planning it for a while now. I couldn’t imagine what she did and I can’t believe how it came out. It was so nice it was unbelievable I really appreciated the help of the manager Alicia for helping my girlfriend she told me that she has been stressing and without Alicia she wouldn’t have been able to make it all happen. So I truly want to suggest this hotel to everyone and I want to thank all the staff and Alicia for everything. This party was incredible I won’t ever forget it.
I had came to this hotel twice and both visits were so pleasant. I am so so satisfied with everything. I do visit a lot of hotels and to be honest I have never returned to one twice. Only at VIANA hotel and spa did I want to come back. I surprised my boyfriend twice once for Valentine’s Day and it was so magical. The room was so romantic and was decorated with rose pedals, chocolate covered strawberries and champagne. The tub was stunning. We changed into our robes and headed down stairs to the spa where we got relaxing couple massages. Later that night we got dressed up after enjoying the tub in the room and went to dinner, it was again downstairs and to be honest the food was so different but soo good. It was a mixture of Italian and Asian which was a plus for the both of us. If anyone wants to see any pictures you can visit my Instagram @harkkaa . Trust me the first time was so magical but the second time was just a few days ago on May 5th where the beautiful Alicia which is the manager at the hotel had helped me plan the biggest and the most craziest 25th surprise birthday party for my boyfriend and tbh after the pandemic and everything it was just amazing that she made it happen. She truly made us all feel so safe and just so happy in one spot and it was everything I had ever imagined. The staff are the MOST RESPECTFUL and the most positive people ever. Alicia went out of her way to make this party so perfect for my boyfriend and she even made him cute menus with his name and she took a picture of me walking him outside while he was blindfolded. ugh everything was just amazing. Alicia not only made this birthday party so special but she makes every visit to the VIANA hotel and spa so pleasant. She then surprised me to be honest haha with the biggest suit after my boyfriend’s birthday party was over and she ALSO DECORATED IT!!! I can’t thank her enough!! If anyone is planning a surprise romantic getaway where you can have a relaxing time in a beautiful room and get massages and then dinner I TOTALLY SUGGEST this hotel and I totally SUGGEST ThiS hotel for parties. Just ask for Alicia and she will take care of you....I know it.
Not bad for the price, clean ,friendly staff. Decorating sconces lights on both side of the bed were bearly hanging . Only thing I wasn’t happy with was strong odor of marijuana at night . Come from the hallway because my windows were closed.
We had a block of rooms reserved for a family wedding, a private party at the bar, and a brunch the morning after the wedding and absolutely everything went perfectly. I have to give most of the credit to Erin DiNicola who patiently and pleasantly helped us through all 3 things. The private party and the brunch were fabulous - delicious food, great drinks, and helpful and courteous staff - and all of it was arranged by Erin and she ran it flawlessly. I'd also like to acknowledge Kasey who was so patient with the welcome bag distribution and so helpful getting everyone checked in early enough to catch the shuttle to the church. Every problem we worried about - such as the time limit between check-in and shuttle departure - never materialized because Kasey and Erin were so helpful. The Viana was a perfect location for all the out of town guests because the after party and brunch could be held right there which simplified everything. The Viana's proximity to the church and venue were a big plus too. I would highly recommend it to anyone looking for a hotel or venue for a special event. Make sure you ask for Erin and Kasey because they will treat your event as if it is their own and make sure everything is a success. Well done!
It was an occasion to celebrate my birthday. I chose the Viana because I knew about the hotel since it was being constructed and always wanted to stay there. I would definitely come back in the future.
My husband and I were visiting NY for baby shower. I found this hotel on Booking.com, well let me tell you about this hidden gem, tucked away in Westbury. From the minute we walked in we were greeted by their staff, very friendly and hospitable. We got our temperatures taken, then we were able to check in. The hotel is well maintained and clean. Our room was clean and the bed was very comfortable. My husband left his wedding ring on the counter in the bathroom when checking out, didn't realize it until the next day. I called the hotel described the ring to them and yes they had it. They mailed it to our home in Texas. Great customer service! I recommend the Viana and will book there again.
Our stay was superb. Stayed there last night and miss it already. Beautiful rooms. Very large and comfortable bed. Delicious food. And friendliest and most personable workforce imaginable. Two thumbs up!!!
I was there yesterday for a wedding and the room was lovely! I had such a great rest that I had to ask where they got their mattresses from! The front staff was very friendly! Even with masks on, I could still see smiling faces which was very pleasant to see after a 7 hour drive! Bar staff was awesome, charming, and attentive!
The customer service is out of this world! Kasey you rock boo!! I always have a wonderful time
My Wife and I stayed at Viana Spa and Hotel this past weekend to celebrate a birthday. We had a couples massage booked early afternoon and we treated to a relaxing and much needed Swedish massage. our room was very clean and with comfortable and updated furnishings. The chocolate covered strawberries were out of this world. We also reserved dinner at Marco Polos - lets just say the food was delicious and drinks were generous. Every staff member was more than happy to go out of their way to greet us and assist with any questions we had. we plan on staying there again.
We celebrated our 20th wedding anniversary with a romance package! It was perfect! Accommodating staff, great dining, and a fantastic couples massage to end our weekend. We highly recommend the chocolate covered strawberries! ?????????? Russell & Melissa Kaufmann
The room was clean and comfortable. The staff is truly accommodating! The Marco Polo Restaurant serves delectable food. We come every year for our Wedding Anniversary ???? and have not been disappointed! Thank you Kasey.and everyone at the Viana!
This was an amazing experience! The room, food, accommodations and overall environment was excellent. Thank you to Kasey who followed up with me throughout my stay to make sure everything was going smoothly. Highly recommend! Will definitely be booking another staycation!
I booked a romantic stay at Viana Hotel & Spa to celebrate my husbands birthday. It was awesome!!! When we arrived, the room was decorated with rose petals, champagne and chocolate covered strawberries. The room I booked also had a deep soaking for two. The food was great, the spa services were great. The staff always checked in with us to ensure we were having the best time. I would definitely come back for sure!!
The manager had weird hair and the security was awful
First off, the staff at the front desk couldn't have been nicer or more helpful. They are pure gems. Secondly, the food was outstanding! We had a Friday evening wedding rehearsal dinner and a Sunday morning breakfast for guests. Both meals were delightful from the tastiness of the food to the friendliness and service from the waitstaff. Our rooms were clean, and the location of the rooms for our guests were distributed beautifully. I personally worked with Alicia leading up to the weekend, and she was helpful at every step-I felt so comfortable going into our stay with everything in place. I would not hesitate to book an event or a guest room at the Viana Hotel and Spa.
Blue L. M.
Unfortunately I was in New York for my nephew's funeral, but with that said would 110% recommend this place the staff was absolutely amazing friendly accommodating centrally located probably one of my best if not best places I've ever stayed
I highly recommend the Viana Hotel and Spa! The event was my daughter's wedding, many of our family and friends stayed overnight. Your staff was warm and welcoming, Erin the event planner was helpful and patient with a nervous mother of the bride, who wanted everything perfect for her daughter's day. You gave us some normalcy, even with Covid restrictions. The rooms were very clean and comfortable. The hotel reminded me of European boutique hotel we stayed at in Italy. The bunch the next morning was the perfect finishing touch. I can't thank you enough, we'll be back!
Excellent staff, clean and great attention to detail !
Clean and very pleasant
Nice bar and restaurant inside. Nice rooms. My mattress was not great. Otherwise good
Great hotel clean rooms great staff very helpful
From check in to check out Kassie and everyone was so pleasant. We stayed for a package so that we could see if we were going to use this hotel as our go to for our wedding night. We booked a block of rooms for our guests, it was so nice. The restaurant is small but the food is excellent! The massages were also excellent. We are now working with Erin for our wedding night and she is on point. She knows her job and proves she does it well. One less thing for us to worry about because they will have our back. Great place and they will see us more often since we found this little gem!
We were welcomed by Kasey and that was the start of the excellent time we had last weekend. We loved it so much that we took a block of rooms for us and the guests at our wedding. We had dinner there and it was EXCELLENT. The staff was so friendly! Cannot wait for our guests to stay there with us.
Clean, comfortable and courteous. We had a staycation here during the pandemic. We felt completely comfortable with our stay.
Waili Tatiana Gamboa M.
We booked a room at Viana Hotel & Spa last minute. We were tired and a bit grouchy from a grueling day of dealing with car issues. Ashley and Jared made the checkin process quick and painless. Jared was gracious enough to upgrade us to a beautiful penthouse suite. The hotel lobby is lavishly decorated and inviting. If you are Covid conscious, havd no fear, they are equipped with the state of the art medical equipment to check each guests temperature. The penthouse was absoutely stunning and spacious. We slept comfortably and awoke to great continental breskfast. We will definitely book a longer stay in the near future, so we may enjoy all the amenities that Viana Hotel & Spa has to offer. The entire staff were friendly, knowledgeable, and attentive. They made a terrible day have a awesome ending!
The Spajama package was everything we needed for a quick girls getaway. Service was great from the front desk, spa and Marco Polo. Alex took care of us each night for dinner. Only thing that was missing was a nice heated roof top pool. They do have a smaller one in the spa for a more private setting. Felt safe, everything was clean and the spot is pretty chic. The bed was heavenly.
1st class from the time we walked in till it was time to leave! Clean comfortable room with everything and anything expected in a True top of the line hotel! Would highly recommend to everyone
Love this “boutique” hotel. Just left from 6th stay and it’s wonderful. Staff amazing, hotel clean, vigilant with COVID rules. Love this place and great center location would highly recommend.
Amazing service...spa was awesome and food is amazing will definetely be going back...
We came to celebrate my son’s 2nd birthday. From check in to check out, everything was wonderful. Destiny went above and beyond to accommodate our needs and made us feel welcome. The food from the Marco Polo lounge was also delicious. I would highly recommend this hotel and can’t wait to return.
Everyone at the Viana was so welcoming and accommodating. All the guests from our wedding that stayed at the hotel had nothing but good things to say. We had an excellent stay, I would definitely recommend this hotel.
Is a very nice place with nice people the room was very clean the marco polos restaurant was amazing highly recommended
Rooms were great. The staff was very accommodating.
I LOVE THIS PLACE.... IT WAS CLEAN.. SPACIOUS... THE FOOD WAS EXCELLENT... IT WAS ROMANTIC.. AND THE MASSAGE WAS ON POINT..SHOUTOUT 2 D & L THE MASSEUSES'..WE ARE DEFINITELY RECOMMENDING FOR A QUICK GETAWAY IN THE BACK YARD OF THE BEST CITY IN THE WORLD!#HERESTO11MOREYRSOFLUVK&L!
This is our absolute favorite hotel to stay on Long Island. Aside from the amazingly clean amenities, gorgeous rooms and delicious food ... we can not be happy enough at the WONDERFUL service - absolutely amazing people work here. My husband and I travel up and down the east coast often and this is one of the only hotels that we can honestly say has the loveliest, most accommodating, nicest staff ever. Manager Kasey is a GEM!!! She was so amazingly acclimating, so nice, so knowledgeable about the property, the restaurant menu, etc. she truly stands out in our never - ending steam of hotel managers that never seem to care. Kasey made it a POINT to care. She is absolutely phenomenal! I regret that I don’t have other staff members names but over the last few years they have all treated us better than any other hotel. Viana is truly a treat ! Thank you Viana for being our home away from home. Your staff makes us feel so welcome and they truly are gems. Thank you !
Very nice place, the staff were very professional and welcoming. Really enjoyed my stay with my 5 years old son. Will definitely come back again. I did feel safe and nothing to worry about during this pandemic time. The gentleman staff was super nice to my son during checking. Everything was fast and easy.
We decided to stay there to have a night away from all this pandemic craziness, and just relax. It was fantastic. Parking was easy and quick. The staff at front desk were fabulous, attentive and so nice. We were greeted in our room w rose petals and chocolate covered strawberries and champagne. ( My girlfriend and I were blown away with the detail and thoughtfulness of the staff ) The Hotel is so clean ,and beautiful. Anything we needed was available for room service and brought right away. There is also a gym and a full spa, and a little store as well on site if you forgot anything.. There were robes available in closet, as we lounged eating our strawberries and drinking our champagne. As we made dinner reservations at Marco Polo, a nice employee greeted us and offered us 2 complimentary drinks at bar. Thankyou Takir! We felt like royalty. We went for a bathe in the pool before having a delicious dinner at the restaurant. The beds were very comfortable and room was clean and really big. (Also many available channels on tv w cable) After a good nights sleep there was a complimentary continental breakfast in lobby waiting. We asked for a late checkout and were obliged with a smile and an "ofcourse!" We did not want to come home. Everything you need or want is right there on site. We will be staying there again, it is the most peace we have gotten in the last year, and the price is unbeatable with the service and accommodations. Lastly thankyou Kasey for asking about our experience upon checkout, and making sure we were happy with the service, food and hotel. She was so very professional and all smiles. I highly recommend this hotel and restaurant to everyone, no matter the length of your stay. We can't wait to come back! Next time we will get a spa service as well.
Ana Cristina R.
Foods are really good, room is nice, body scrub is good and staffs are all accommodating. Had a great experience
Hotel is very clean with nice modern decor. Staff is very nice and helpful. My only comment would be its location. We had room on the top floor and room was facing warehouses ect. So view was not that great. Otherwise I would definetly recommend this place for your stay.
From beginning to end fantastic experience. The staff was very professional and courteous. The atmosphere very inviting and friendly.
To my FAVORITE PEOPLE at the visna spa!! You guys are awesome! For the last year you guys have made my life and hotel experience the best it can possibly be! Erin, Alicia & Kasey ARE THEE BEST! Aslong as they are here I will be here!!! from AJ!!!
There was a stray hair on the wall ???? drinks were a little pricey, staff was friendly and kind
Our stay at this facility was less than ideal. First: Rate was not what was agreed too when reservation was made. They slip in an automatic "incidental" charge of $50... Don't worry you'll get it back if you don't use it they said, but strongly encouraged you to use it in their restaurant because it was easier for them. Second: I've been charged TWICE for my stay and twice for the incidental. Seriously? Called about the mix up they say it's a hold and will disappear over time. Well it's been almost two billing cycles and yet it still remains. Charges are not shown as a HOLD on my statement. Disputing the charges and they can have it out with the credit card company. Third: The night of our stay (Feb 25th) they lost water after we had checked in. No shower, no water, no drinks and no offer to provide any. Was told manager would call and "make it right" for the inconvenience. This is not an inconvenience, this is an outright failure by not providing the services paid for. Tried working with them, I know mistakes happen, but when I get a response that's basically a blow off, I'm forced to take action with my CC company and here on Google.
I had a birthday getaway for myself and it was great. The spa treatments was amazing. I had a facial and a body scrub. I stayed in two different rooms. My favorite room is the one with the hydro jacuzzi in it. The staff there is friendly and helpful. I only wish breakfast was included for the prices I pay for these rooms but hey. Uber eats worked.
Friendly & helpful staff took care of all the planning for my daughter’s wedding party.
Awesome! The hotel is clean, friendly staff, and the rooms are superb! Will be back soon for sure!
(Translated by Google) The bed is not worth what they charge per night. The one at my house felt better (Original) La cama no vale lo que cobran por noche. La de mi casa se sentía mejor
Shower was dirty. Hair on the floor. N took like 20mn for the water just to get warm enough to tolerate.
Bishop Al T. Henry S.
Such a wonderful time kasey, Alyshia & Erin gave us a phenomenal experience. Their attention to detail is so superb. Overall this place is clean, extravagant and spectacular. Blessings to the staff that makes this place exceptional!!
Very beautiful. But for the price I was expecting more. Like better decor not so cheap. Bigger television, bigger jacuzzi, soap and conditioner bottles in room were broken, hardly any good channels on tv, breakfast and dinner was not even the slightest taste of good. Only good was the bath towels actually smelled clean and the shower was big for two people. The rose petals and the cheap champagne tasted alright. The bed was squeaky. Just not worth the money very disappointed. But decent enough for a short little get away. Will not be coming back though.
A truly beautiful 5 star hotel and service!! The staff were excellent and accommodated our every need with a smile too! The decor is so beautiful!! Thank you so much - we had a great time!
We spent a fabulous night here, complete with a relaxing spa treatment and a delicious dinner. I highly recommend it!!
Karen Taylor B.
I wanted to kickoff my birthday with relaxation and reset; booked an overnight stay and it was everything and more. Firstly, the staff is exceptional and Kasey (manager) is elite with her customer service/care. She took care of my requests and made certain that my experience was exceptional. I'm booking another stay soon. Thank you!
Had an awesome staycation weekend with a friend. We both enjoyed our spa treatments! The hotel was clean and amenities were great. Would definitely recommended for a relaxing weekend.
We chose to use Viana for ourselves and guests for our wedding, and let me tell you It was the best decision ! From start to finish Erin took care of us with booking our event, blocking off rooms, accommodating us through the pandemic etc. her communication was excellent and if she wasn’t available there was always someone so kind to help answer our questions !! On top of it all the rooms were gorgeous and I felt so safe the whole time! We were even able to bring our dog which made it so easy on us! I honestly couldn’t speak more highly of the Viana ! We can’t wait to stay with you on our 1 year anniversary!! Thank you guys so much !
So it’s clear by looking at other reviews that if you add on the bells and whistles (spa/champagne packages etc), you’re taken care of at Viviana. The rest of us, however, not so much lol my friends and I booked what we thought were two rooms, for 4 people, conjoined, to celebrate a friends birthday for the night. We checked in and realized that wasn’t the case. So read room descriptions carefully. The room we had was okay. Our bathroom door didn’t lock but considering we were only staying a night we didn’t bother speaking to staff. Our window didn’t seem to open and the phone in the room also didn’t seem to work. We also learned that the only available ice machine was on the top floor despite there being a designated Ice room on our floor - I’ll chalk that up to COVID as well. It was decent for the night but unfortunately the room mix up left us with smaller space than we hoped for but we did our best and enjoyed our stay. The Viviana requires temperature checks as part of check in and requires face masks as well.
My best friend booked a spa day for my Birthday and what can I say...it was fabulous! The spa was clean, followed all social distance protocols and the massage and facial was top notch. Will definitely return
They set up our room perfectly we were celebrating our anniversary and they laid out rose petals from the door to the bed had champagne and chocolate strawberries waiting the room was very clean with a spacious stand up shower, the front desk are super helpful and friendly will definitely be coming back, unfortunately because a snow storm came in we didn't get to enjoy our spa day which they cancelled and did not charge us again super nice and amazing staff not to mention the restaurant Marco Polo was also equally amazing the server was very attentive and super nice made us amazing drinks as well definitely coming back
This was my first time coming here and it was beyond perfect, they have such great staff everyone is so friendly and they made my stay feel great and comfortable. I went here and Alicia who’s the manager was a major sweetheart she helped me set up a special evening where I proposed to my girlfriend who’s how my fiancé I totally recommend anyone else to stay here it will be your best decision it makes any other hotel look like nothing.. the beds are so comfortable the hot tubs are relaxing I am most definitely coming back again soon !
One of the most amazing hotels in New York...I enjoy my stay and experienced some new things in the process!...definitely 5*****????
The staff was awesome especially the ladies at the front desk.Very professional. The atmosphere was pleasant and clear. The massage was a 10!,Dinner was satisfying and very tasty. Especially the lobster ravioli, The lamb chops were...yaaaas! The room was the best! Thank you Kasey for all you did...because of you and your positive vibes ill be back...If anyone decides to come here you will not be disappointed
Amazing staff, shout out to Kasey and the front desk also restaurant staff. They were great . Covid precautions practiced. Room was very nice and clean. Set up was beautiful for Valentine's day. Cant wait to return.
let's start with the parking, there was none. when we asked the front staff what we can do the girl seemed annoyed and told as to look on the side roads. we did and found nothing. she pretty much said nothing she can do just leave the car by the front but needs the keys so they can move if needed!!! ok we do that go to the room, very small. the only positive was the restaurant staff very nice. do not recommend. so many places around here go there.
This was one of the best experiences I have had a spa. Everyone there is so friendly and sweet, they have truly made my birthday memorable.
Lovely hotel, felt very clean and safe even during Covid times. Ali and Kasey at the front desk were super helpful, they made it such a special evening, their service was exceptional, and nothing felt like too much trouble for them. Overall a really great stay, and wouldn't hesitate to book again!
Had a great stay here this weekend all thanks to Ali and Kasey for their exceptional service. They were super friendly, professional and accommodating. Wouldn’t hesitate to book again because of them. They went above and beyond. Simply fantastic
Early Valentine’s Day weekend with my husband. What an amazing getaway, our room had a jacuzzi in it, rose petals all over, chocolate covered Champagne and strawberries. I cannot wait to go back.
The hotel it’s self was clean and sanitized and beautiful. It was very comfortable to sleep. The staff outdid themselves Casey and Ally were phenomenal customer service professionals and I’ve worked in customer service for most of my life. It is not an easy thing to find a place where everyone you deal with from restaurant to front desk is professional and over the top accommodating. The rooms are beautiful the hallways are gorgeous with their Crystal chandeliers my daughter and I came for a much-needed staycation and the massage and reiki was phenomenal and just what we needed. The only negative I found personally which is just my personal food taste I wasn’t in love with the food for lunch or dinner the breakfast buffet was amazing. If you need some time away in this horrible Covid life Viana spa and Hotel is the place to go without actually going somewhere with this mandatory quarantine if you leave the state. Everyone is going through stressful periods and this is the exact place to go to relax rejuvenate and start over. We are still at the hotel and my daughter just booked a valentine package with her fiancé. That’s how amazing this family owned hotels. Can’t wait to come back in a few months when I need some Zen again in this day and age.
My fiance stayed at Viana Hotel and Spa for a week recently. Kasey that works for them was exceptional in her customer service and professionalism. Definitely a nice clean place quiet wonderful stay. Will definitely be back
This is one of the best local secrets around. So relaxing. Food and Drinks are so good. This is a place everyone must go and stay. Words can't express how much fun you can have with just the simple things.
I can not say enough great things about the viana. When covid came this year I had to figure out where to do my friends 30th birthday. It had to be extra special since we were supposed to go away but couldn’t. A friend recommended the Viana Hotel. I called them and everyone was super helpful in planning it. There staff went above and beyond to make sure everything went perfect. My friend loved the food and the room decor. Priscilla was there helping before and during the party we couldn’t have done it without her. We decided to stay the night with our friends as well. Each of the rooms were near each other which was great. All of my guests raved how nice and clean the hotel felt. The next morning we had breakfast with you and the food was top notch again. One of my friends texted me to rave how nice the hotel was and that they felt safe even during these times. I will definitely be recommending the Viana to my friends and family! Thank you to your staff for making it an amazing weekend.
I posted this 5 star review a month ago, but I am adding to it today because I mentioned that I was keto to a staff member and they insisted on having the chef make me a Cheese plate! (I asked for crackers after of course haha) Pretty sure they do not even offer it on the menu. Look how beautiful!!! So extra, I love the team here.
Just returned from an overnight stay at the Viana Hotel and Spa. We stayed in one of the hydrotherapy rooms. Room was clean and comfortable. The 2 person jacuzzi really made the stay special. Ali and the rest of the staff were professional and accommodating from check in to check out. Would definitely recommend. Thanks for a wonderful stay!
Staff and service was top notch.
Romance package was nice! The rose petals were an awesome touch and the chocolate covered strawberries and champagne were tasty. Want to come back when the spa is open after covid.
My stay there was good I will be coming back very soon, I loved the suite with the Jacuzzi and balcony it’s a bit pricey but definitely worth it.
Wonderful first time experience! Already booked my stay for Valentine’s Day !! Won’t regret RELAXATION!!!
(Translated by Google) Excellent attention, very comfortable ???? (Original) Excelente atención, muy cómodo ????
It was a great place and service, btw very clean...
We had a family wedding nearby and I had my entire family stay at the Hotel for the weekend. We also held the wedding rehearsal and rehearsal dinner at the Hotel along with breakfast and lunch. None of my family members had any complaints, only praises for their stay. The staff was extremely friendly and helpful. The food was excellent as well. I thought the cost was of good value and I wouldn't hesitate returning.
Kicked me out because they didn't like the color of my friends skin
I live in New York and have never heard of this hotel. My fiancé and I were looking to get away for just one night and this place we just what we needed. We checked in with Erin at the front desk and she was so helpful. We told her we were taking a break from planning our wedding and she gave us a nice quite room for us to relax. She was very helpful. The food was great at the hotel is great as well. This is a perfect get away and not too expensive. Loved my experience here and can't wait to go back.
Very lovely place. The spa was awesome. Having my first massage here, had made me believed, this is the only place I can get a very high quality professional massage. Hotel was great. Great customer service. The food is delicate and delicious. If you are looking for a couple relaxation or an individual, try this place I'm sure you won't be disappointed. FYI. It was a surprise visit planned by my wife. She did not regret it, and she was glad I loved (not like) it.
My fiancé and I came to the Viana to get away for the night. Yes i know during Covid but we needed to get out of the apartment. Once we arrived one of the workers greeted us and checked us in right away. Check in was very quick and easy. The workers were very pleasant and made sure if we needed anything we just need to ask. Any worker or guest I saw wore a mask and they had hand sanitizer stations everywhere which is great. I walked back down cause I forgot a wine cork. They had one of the plastic ones that we got to keep.(great for during Covid) Honestly if you are looking for a great hotel for a staycation I would recommend this place for sure.
Great hotel, and great customer service. Kaci reached out to me personally regarding an issue we had and was able to resolve, which I appreciate greatly! The cook who makes the breakfast omelets is Amazing, along with all the staff in the restaurant! Great for a nice couples getaway! Thank you!
i love the experience of my stay at viana hotel
Upon booking, I thought it would be a nice getaway for my partner and I. Additionally a time to celebrate my long over due birthday weekend. Unfortunately the weekend became very hectic as I was dealing with an emergency. I tried to see if I can figure it all out with the spa and reschedule, but they were no available appointments. So I tried to keep my 3pm appointment, unfortunately I returned back to Long Island later than expected. I was dealing with something that was completely out of my control. Which I explained to the hotel managers. This hotel didn’t care nor consider my emergency and proceeded to charge my card with no service and wasn’t open towards giving me another appointment date, you can sense their annoyance and anger. The spa receptionist was a sweetheart. She was kind and really trying to help me out, but the managers wouldn’t help. They stated they have to pay their therapist. I would have preferred a non refundable deposit, as this is what other professionals establishments do in these unique situations. This hotel did not. Despite this I had ordered a romance package which came with roses, chocolate covered strawberries & champagne with two glasses. In the midst of the pandemic my glasses were dirty, with dust, dark substance of old food on the glasses & more. We ended up having to quickly request new glasses. The roses were scantly and carelessly spread across the hotel room. The chocolate strawberries were stale and I ended up having to leave the strawberries untouched. Despite all these difficulties I decided to still keep a happy spirit & have dinner at the Marco Polo Restaurant within the hotel due to all the wonderful reviews I saw. The food was actually really bland, but the biggest issue was the rice was hard and uncooked. The steak was tasteless and rubbery. The porks were decent. Dinner was also a disappointment. The next morning, there was huge chaos across the hall of a couple screaming, kids involved. Staff saying they have to call cps. It was insane. Cops had to be called & more. It was an utter disaster, for a fancy upscale hotel... it felt chaotic and not a getaway. I would say the best thing at the hotel was the breakfast. The chef was kind, Food was good. To be quite honest, it was very expensive for what was received. I would advise saving your money & heading into the city for a better experience. If you are going to stay at The Viana, you should probably only go for the romance rooms & the suite. Once taxes and more are added it will end up being the similar price as a standard room. Don’t waste money on their “romance package”. $75 dollars for dead rose petals, stale strawberries and dirty cups. You can bring your own. Additionally if you do end up in an emergency, unfortunately this hotel doesn’t care and won’t consider it. My best advise is cancel as early as possible even in dire unexpected emergencies with their spa. Don’t try and make the spa appointment, they will take the unauthorized charge from your account. We all know hotels have to cancel early, which is understandable, but for a spa.. there’s no reason why they should charge full price for no service. Last and finally they charged my card twice for my hotel room, which I am now disputing with my bank. As you can see they’re ancy and not paying attention. Overall it won’t be what your expecting, enjoy your time somewhere else. Seems like it was once something special, but now very busy and everything is careless due to an influx of guest. Viana Hotel & Spa is CURRENTLY a mess. Hope they read this review and consider revamping their services, polices & more.
Li Li's C.
Beautiful hotel, I would definitely stay again!.
Friendly staff nice place for a quick getaway
Amazing get away..
This is my first time here, but it won't be my last. Nice relaxation way to start my birthday weekend
(Translated by Google) Very nice place to rest well (Original) Muy bonito el lugar para descansar bien
Excellent hospitality and Marco Polo Restaurant food was magnificent.
The bedroom and bath room were beautiful. The front desk staff was very professional and friendly. But unfortunately my stay was not what I expected or what I originally paid for. There is false advertisement on the sight and no disclosures of what amenities were not available upon arrival. I shared a picture of what Amenities were supposed to be "included". Every other Hotel has a line crossing out what is not available. Fridge wasn't stocked, no daily housekeeping, and no hot tub. I set up roses and champagne for my girlfriend's surprise Birthday, but since I wasn't notified that there was no Housekeeping, dead rose petals remained on the floor during our entire stay. But the worst thing about out stay was the room temperature. We set the temperature to 80° but the room was very cold. I overpaid for what I was given.
My bestie and I decided to take a last minute spa day trip here and we were DELIGHTED! The staff were friendly and helpful and it was truly amazing. The spa services were SOOOO Good! I highly recommend!
(Translated by Google) Very comfortable hotel, very nice, excellent service, breakfast is very good, I really liked this hotel !!! (Original) Hotel muy cómodo, muy bonito, excelente atención, el desayuno está muy bien, me gusto mucho este hotel!!!
Love this place!
It was amazing nite at this hotel from start to finish..we can't wait to go back..
I had a 2 day staycation at this hotel and everything was amazing! Alicia at the front desk is everything. You can literally feel her smile through her mask. She was so helpful and kind. Had a great massage with Sherri as well. The entire staff awesome. Thanks for making my stay special.
This hotel feels like home. The staff is very friendly and professional. I love the spa but I wish the pool was a little larger. My husband and I stay here often just for a night out. Also, the restaurant on site is delightful.
Great staff,great food,great drinks and comfortable beds.
No issues. Close to where I need to be. Friendly staff!
My stay was so amazing. Erin helped me every way possible. I had to book the hotel 2 weeks before my wedding with so many changes, I looked 5 rooms and a suite as well as an after party. I needed a handicapped room close to another double room. Erin made it all happen. My husband and I had a suite, we came back to the room after our after party with rose pedals everywhere, and a bottle of champagne waiting. He actually said lets do a staycation here every few months (its 15 minutes from our house LOL)!!! Thank you everyone at Hotel Viana!!!
Guests liked the large, clean, updated rooms, though some said maintenance could be improved · Guests liked the comfortable beds · Guests appreciated the large bathrooms
Hotel is very nice, clean & respectful of today's social distance requirements & very pleasant employees.
We had a Great STAY. The Rooms and facilities were great and clean. The restaurant was was excellent. The staff was Great, Ally And (Manager) Alicia M. were very courteous, accommodating and professional.
It was immaculate but it was my birthday and the spa was booked to my disappointment, no trash bags two towels per guests and cable service or better yet they had nothing to offer to watch. I like the hotel but wouldn't go back until their amenities have improved.
Great hotel and service. Alicia at the front desk is terrific!!!
Loving Arms Of G.
The Vienna Spa & Hotel is by far the best hotel I’ve ever been in. It was absolutely perfect. The staff was so friendly professional & very accommodating. The jacuzzi in the Spa was out of order the weekend I went but when I expressed my disappointment, they were kind enough to offer an upgrade from the room we had to a suite with a private jacuzzi inside. This place is pricey but I promise you’ll get your moneys worth. I will definitely be coming back!!! Beyond satisfied!
We've stayed here a few times now, but never during the Covid-19 era. The hotel has a very good pandemic protocol, including measuring your body temp before you can check in. Our room was very nice (as usual) with great linens. Complimentary grab and go breakfast is as good as it needs to be while keeping safe. Front desk staff are excellent! Always complimentary bottled water is VERY much appreciated.
Went to celebrate my anniversary with the misses for a quick getaway and some relaxation. Enjoyed the couples massage with the addition of hot rocks and aromatherapy for an additional 30 bucks was well worth it though when we initially booked it was not presented with the full compliment of options offered. The included breakfast buffet was decent but there is an additional charge for omelettes if that's your thing. We only ate dinner one night at Marco Polo and the food again was decent. The staff overall was very accommodating and friendly. We did not have the opportunity to enjoy the sauna but for a quick local retreat we a return visit is likely. 3.5 to 4 ? as our first trip was good not exceptional however worth the money spent.
Great customer service by Kasey front desk manager. She understands how to help a customer with her outstanding customer service.
Very pleasant location.
One of the best hotels I've been to. Cozy and clean room, the breakfast buffet was delicious and the staff are very accommodating. Best weekend stay for business, a nice get away from your regular routine or if you want to spend a nice romantic evening with your loved one. You won't regret booking at this hotel.
Visited for our 5 year anniversary. And boy are we happy we chose this place! The staff is beyond amazing! The massages were wonderful. The rooms where clean and quite. The Resturant was delicious and wait staff was so helpful. Can’t say enough good things! This will definitely be our mini vaca spot from now on! If your thinking of booking, Don’t think and just do it!
Friendly staff. Clean rooms. A bit expensive. Ok value overall.
Where do I begin...First, when my boyfriend & I had to cancel his Disney (Florida) birthday trip due to COVID-19 concerns, needless to say ,it was disappointing. Unexpectedly, our travel agent, Sonia Bhagwan, [email@example.com] found this great offer for a hotel with spa services in Westbury, NY and immediately jumped on it for us. Once booked the Corporate Sales Manager & Assistant General Manager, Alicia Montefusco, emailed me directly about our trip. Even giving me the option to cancel through Expedia, booking directly through her while honoring the Expedia rate. Already I was impressed! Sonia definitely left me in good hands! For about two (2) weeks or so, Alicia worked with me via email to assist in creating the best stay for my boyfriend’s “quarantine birthday” at Viana Hotel & Spa. I was able to book the “Couple package” that includes breakfast, couples massage, 5 course dinner, bottle of red wine on arrival , robes, slippers ... the works. Alicia connected me via email to their restaurant manager to set up dinner reservations. Marco Polo Restaurant is a FULL restaurant in this hotel with AMAZING food and staff (shout out to Julio (manager), Betsy, Olga and especially the multi talented Allen) with extraordinary customer service. Next, she connected me with Christina Rodriguez (C-Rod) who assisted me in planning the spa/pampering side of my boyfriend’s birthday celebration in their spa. Christina diligently worked with me for a week on his spa schedule to make sure he received the main services in the week that we would be there. I haven’t made it physically to the hotel and already the customer service I was receiving was far exceeding my expectations. I think I got more excited about going and it wasn’t my birthday lol. Day1: So on arrival entering the hotel door there was my Alicia and her manager, Takir, to welcome us to our new home for the week. I was so happy to put a beautiful face to a beautiful person. It was like we already knew each other ?? Check in was fast, because we had to drop our bags quickly because our couple massage begins in 10 mins! UGH! So we get to the room , and it wasn’t a just a room Alicia has upgraded us to a penthouse suite with hydrotherapy tub, shower, living room area and kitchen. It looked like a spacious Feng shui’d one (1) bedroom apartment you would never find in New York Lol Adorned with rose petals from the door to the bed and that red wine on ice! My boyfriend loved it! This is more than I could ever ask for!! We didn’t have long to bass in the ambience, after a call from Christina at the spa - we were off to our couple massage. & there is my Christina!!! Funny, charismatic and professional- we signed the forms and our massage therapists, Susan & Christina, for ready to get to work on us. The massage room was clean and tranquil. The ladies ask us is there anything in specific we needed worked on and they went to work. We both left there feeling like we had new bodies lol Their cleaning staff did such a fantastic job with the room. Because of the cleanliness of the hotel and room, we had no anxiety about being there during this pandemic. It felt so clean and we felt so good from our massage -we couldn’t help but have an amazing sleep in the big soft bed. Next day, Birthday: While my boyfriend was getting his mani/pedi, Allen and Marco Polo staff surprised me by making one of the banquet halls a personal intimate birthday room for my boyfriend and I... I was blown away! The 5 course meal (including in our couples package) was DELICIOUS! The chef even came to our table to make sure we liked our vegetable sautéed. It was all an incredible experience! S/o to Erin & Casey! We stayed there a couple more days before departing. However, after a visit to the Long Island aquarium (Riverhead),Greenport, sunset beach, sag harbor, even the Hamptons- we didn’t feel right sleeping anywhere else but Viana... we came back and stayed another week! BEST STAYCATION EVER!
I stayed here for a couple months during the pandemic and LOVED it. The staff are one of a kind and made me feel incredibly welcome. They consistently went above and beyond to make sure I had what I needed. Rooms were always clean, the breakfast is great, and the pool/hot tub/sauna/steam room & gym are nice. I absolutely loved my stay here and next time I come to NYC I will definitely be staying here! :)
It was great! The decor is lovely! The staff is polite! The hotel is beautiful! A well kept secret in Westbury!
(Translated by Google) Excellent, I like it (Original) Excelente me gusta
Beautiful hotel with access to a lot of great places. It's clear this was designed for weddings (there are many banquet halls in the surrounding area) but this place has the benefit of having a spa. There is also what appears to be a nice restaurant that was able to offer makeshift outdoor dining(is it possible to get a full-time outdoor patio or sunroom? I think it would be amazing). The hallways are beautiful with very tasteful modern art. The colors are rich and make you feel elegant. I would definitely return!
The two women at the front desk, Kasey and Alisha couldn't have been any nicer or more accommodating. Truly service with a smile! They are a great team! Thank you!
This used to be a very nice hotel. I don’t know what happened! My husband and me used to come here and get couple massages. That was nice????But something has changed they must be running a special or something!! It’s like the GETTOup in here! I thought this was UPSCALE HOTEL? I checked in to get some rest due to no rest because no electricity, no a/c. This place is not peaceful!! Hopefully my electricity is working soon if not I may even change. This place rated 4.5?. I’m pretty sure there are multiple people to 1 room trash on the floors. It’s definitely not like a SPA HOTEL. Like it used to be.
Being able to sit down inside a restaurant is very rare nowadays. Sitting down to eat at a decent one is even more rare. The restaurant inside the hotel is a hidden gem. The food is amazing and so is the wait staff. Everything we had was delicious and I'd drive an hour just to eat there again. The hotel was pleasant and welcoming. Nice interior and the room we stayed in was bright , spacious and very clean. The lovely lady at the front desk was very informative in a kind way on the health regulations while in common areas. Great getaway spot and looking forward to a return stay and scheduling time at the spa.
My husband and I love Viana Hotel it’s a mini getaway for us. We have stayed here twice definitely is our a mini getaway spot. The staff is very nice and professional. Due to covid 19 everything is very clean and the staff takes extra precautions to make sure everything is up to date. The only thing that was different this time is right now I guess due to covid no room service next time hope there will be room service! Overall, our stay was wonderful and definitely coming back this year!!
I can’t say enough good things about Viana. They catered to nurses during the pandemic and served their community in doing so. They made sure we were fed, drove us and picked us up from every shift, continually checked in on us, and answered any questions we had. The staff at Viana cannot be matched in terms of hospitality and work ethic.
I am a physician and I recently stayed in one of your penthouse rooms. I wanted to write a note to you and tell you a bit about my experience. I called to make a reservation and Alicia at the front desk picked up. She couldn't have been more kind and professional, and very quickly and attentively booked my reservation, and even got a discount approved. I introduced myself by first name, I don't always say Dr. soso because I feel like I get different treatment and it's kind of a pet peeve of mine. I wish some people I've worked with had the disposition of your staff equally to everyone who walks thru the door. She treated me as if I was her own cousin calling for a room, was friendly, assuring, and very empathetic. I have a very bad back injury I sustained while working on a an ambulance in NYC years ago when I was an EMT, that flared up recently. I was looking for a room with a jacuzzi to help it heal. I thought to myself it can't be everyone who works here is awesome, but sure enough I had the pleasure of meeting Erin, who was very professional as well (again, I was hunched over, and looked bad with my plastic bag of belongings, which was easier to carry than a duffle, but I looked homeless), who checked me in, treated me as if I was just as important as anyone. I've been to nice hotels all over the world; I've been thrown out of a lobby of a hotel I was about to check into when I entered with a cane and my plastic bag. Erin was even patient and kind to me when I was short on the phone while in a lot of pain 2 days later, and remembered I was hurt. The cleaning staff was accommodating great as well! And the balcony was a pleasant surprise. Keep doing what you're doing, and I wish you and the Viana staff a speedy recovery from all the 2020 craziness. Thank you for a wonderful and relaxing stay.
Every time we stay at the Viana it’s always amazing. The staff goes above and beyond. Our last trip was during the COVID-19 pandemic and the staff took extra precautions to make sure all of their patrons were safe. Masks were worn by staff and required for patrons. They have hand sanitizing stations and put the luggage carts away and sanitized them after each use. Marco Polo was excellent. 10/10 we will be coming back. Special shout out to Kasey who made our experience extra special.
Staff is professional and super nice. Clean bathrooms, nice shower, small weightroom but still got a workout. Sauna takes a while to heat up. 9/10 will book again.
I'm loving my vacation so far
I love coming to the Viana Hotel and Spa. I am usually invited to the Slots' Tournaments. I have also enjoyed the Spa and Shopping. Great Customer Service. Signing up to the Grazie rewards is a must!! ????
I am nurse that traveled there to help with the COVID Response. This hotel was extremely accommodating. The staff went above and beyond to make me feel like I was at home. I will definitely stay there again!
Wow!!!!!!! By far the best hotel on Long Island!!!!! The clenliness is top level!! I was there last week and just stayed another few days this week!!!!! I had such an incredible experience!! The amenties are so amazing and sets them apart from the rest!!! The employees are so nice! The managers care so much and go above and beyond to offer the best experience. Alicia at the front desk was so nice and you can tell how much she cares about the guests. Her personality is so vibrant and exciting. She is such a Rock Star!!! Also Erin at the front desk was so nice and always Made sure we were having a great experience!!!! The rooms were clean and during these crazy times you can see how they are taking every saftey precaution to really ensure the guests have an awesome time!!! Thank you so much!!! Definitely coming back soon!!! I am a regular now haha!! I highly recommend this hotel!! They have it all!!!
I visited this hotel on 20th june... This might my first review for any hotel in my whole life When i went to check in & asking the lady to show me the room because that was the most expensive room they had & she refused to show me & the reason was that she had to sanitize the room again :/ doesn’t make any sense. I took my id & came out & again I changed my mind & thought to stay here. When i came back that rudest person ever(female) she said “ so you want to stay here now “ 2nd) (WORST HOTEL EVER FOR THIS REASON) she gave me 2 card keys of my room & i went to pool side with my wife & 4months old baby & when i came back my baby was crying alot & both cards were not working i run to lobby & asked that lady these cards are not working & she said both i said yes & there was one lady walking behind me & she started asking here “ you need help “ & then she helped her & then asked me the same thing again & told me the card will work now & meanwhile my baby was keep crying until i took him in room & feed him. 3rd) the same lady told me there’s no breakfast for anyone in hotel so i have to buy it. Next morning when i came down to buy breakfast... there was a list of people who will have free breakfast Please don’t visit this hotel just by looking pictures of hotel because i did the same thing & i paid $500 just for one day. They have the worst customer service & expensive food with 0% taste. Thank you for reading
My wife and I did our wedding block and rehearsal dinner at the Viana a year ago, so we decided to come back for our 1 year anniversary. The service at this boutique hotel is all around stellar. Erin, the Social Sales Manager, treats you like family, if family were also royalty. The personalization of every aspect- from the front desk, to the restaurant wait staff, to the spa, is just exceptional. We will be back every year for our anniversary because they truly make us feel special there. Two must-dos at this hotel: 1) order the egg roll sampler at the restaurant, 2) book an appointment at the spa- our couples massage was the perfect icing on the cake for our anniversary. Thank you, Viana staff, for making our 1 year anniversary just as special as our wedding weekend!
Staff is wonderful. The food and drinks were delicious
Dr. Claudia M.
I stayed two nights with my daughter we had a fantastic time. Spa was great Only complian was all pillows was too soft and AC was not cool enough. Marco Polo restaurant was very nice room service was A1. I am going back next time I will check into the penthouse.
Very good and enjoyable evening with my wife just to get away for birthday
Beautiful rooms, comfy beds, great room service and customer service. Water pressure strong. No tubs in regular rooms. Enjoyed the food from Marco Polo’s restaurant. “Endless” Pool is nice. I couldn’t have been any happier there. They took great of the medical providers during the Covid Crisis. They took better care of us (rates and service) than any other hotel in the area. I hope the community remembers this and endorsed this Hotel and Spa whenever they can. Via a provider a great service to the Nassau community by caring for the healthcare providers.
I stayed here for the last 2 weeks of my assignment at a local hospital. The staff was so kind and took really good care of all the nurses staying there.
I stayed at The Viana for 8 weeks and I would not ever stay anywhere else if I am in the area. They worked hard to meet every need and did so with a smile every time! The rooms were clean, well maintained, and very comfortable. The staff went above and beyond to ensure every need was met. I highly recommend staying here if you ever visit the area!
Well yet again I had a flawless stay! I stayed two days last week and was extremely happy and figured I’d give it another try. Again, the staff was extremely nice and the food was incredible. Alicia checked me in and again I felt really welcome by how personable she was....she had even remembered me from my last stay! The room was very clean and spacious, and I loved the the hair/body wash products. I can’t wait to try their salon when it opens and am definitely making this hotel my first choice from now on! Thanks Viana for another great experience- I will definitely be recommending you :)
Wow! I stayed here for 8 weeks while working the COVID unit. I cannot say enough good things about this hotel. It was my home away from home and the staff treated me like family. It was always clean and the rooms were spacious and comfortable. Erin, Alicia, Bella, Ken, Jared and Kacey went out of their way to make sure that we had everything that we needed. Next time I am in Mineola, The Viana Hotel & Spa will always be my go-to place to stay!
My stay at the Viana was an incredible experience. Having to stay there for long term on an assignment, the staff truly made it feel like home. Everybody was so lovely, caring and professional. The rooms were super clean and absolutely comfortable. Thank you for making Viana a home away from home for all of us healthcare workers during such a trying time.
Viana Hotel deserves an off the chart review. I stayed at this lovely hotel for 2 months to help the local hospital battle COVID-19 and the staff here made it as smooth of a stay as possible. They totally went above and beyond for all of their residents. To name a few examples- they collaborated with a local laundromat to make sure our scrubs were clean and ready for our next shift, rented shuttles to get us to and from work, as many of us flew in and didn’t have cars to drive, they provided us with to-go breakfast boxes to take before our early morning shifts, and they distributed Thank you cards, treats, and boxed dinners to all of the travel nurses who stayed there. One of the many things that I will miss is indulging in a plate of Penne Alla Sake at Marco Polo’s restaurant after a long, hard shift. Something that I will never forget is when I was joining a virtual bachelorette party for my sister and we were going to do a cocktail-making class so Julio, the bartender, set me up with all of the makings for a cocktail! The shaker, sliced lemons, simple syrup, everything that you can think of! It’s all in the details at Viana hotel...they individualize your stay and make you feel so special. Thank you to this beyond caring and excellent staff. You became family in a short few months and I will never forget you!
Concierge got the kitchen to make us food when everything else was closed. Extremely positive and overall great stay.
Not the food ..the hotel is clean
Third time visiting and second time staying. Third time during COVID. Room seem clean and felt comfortable. They Lysol the room and let's it breathe for 3 days before giving to another guest. And of course clean sheets and pillows.
Stayed at this hotel for one night while traveling for business, checked in at 10:30pm after a horrific encounter with another hotel that was a total dump. I was stressed and exhausted needless to say and just wanted a nice room. The desk attendant kasey was absolutely amazing, after hearing my horror story from the hotel I had refused to stay in he comped me a glass of wine at the bar and kept the pool and jacuzzi open for me so I could relax, he also upgraded my room to a beautiful suite with a great view on the 4th floor the room was clean, huge and gorgeous. He gave me a late check out at no additional cost, only con was the mattress was too firm but other than that everything was perfect. Beautiful hotel, great service and clean rooms.
I stayed here while on assignment for the hospital and I can’t speak highly enough for this hotel!! The rooms are clean and comfortable. They leave plenty of towels and toiletries, if you need more, they’re quick to bring you anything you ask for! The staff are exceptional!! Everyone is very thoughtful and accommodating! I, honestly, wanted to stay longer! I would definitely recommend staying here!
They have a nice room selection, restuarant with a bar. Staff is friendly, located close to all.
Best hidden gem on long island
Favorite hotel on long island!!!!
Let me start off with the positives first. The hotel is nice and the staff was very helpful and accommodating. I had a room on the PH level yet it wreaked of cigarette smoke and the shower was backed up with water. I was able to switch to a different room. The restaurant staff was very kind and attentive. I had a spa visit which was very relaxing for my birthday. The not so good...A front desk representative named Kasey racially profiled my friend by stopping him at the elevator, questioning him where he was going, even telling an employee that she didn't see my friend before and asking whom he was. This is very uncalled for and discriminatory. I went down to address Kasey and she denied it saying that my friend looked lost and that's why she stopped him. For this reason, I will not return to Viana Hotel and Spa. I refuse to patronize a place that employs such individuals that serve the public in such a discriminatory and unprofessional manner.
The staff were friendly and efficient from the very beginning. I had messed up my dates when making an online reservation and they quickly cleared it up when I called. When I arrived, check in went smoothly and quickly. The room was very clean. I ordered room service for one of my meals and the person taking my order was great and able to answer my questions regarding my allergies. The food arrived in good time and was hot and delicious. Checkout was very very easy. I would definitely stay here again.
Very classy and clean. I loved my stay there. The spa is small and quaint.
No one is perfect, but at Viana I believe they aim the perfection ????????????????
Booked the overnight couples escape package with the hydrotherapy room and it was absolutely amazing . The massage was so relaxing n dinner at Marco polo was delicious.
The rooms are cozy, staff friendly, and atmosphere clean and inviting. For those who workout, the pool has a machine that makes you work against a current, also there is a hot tub and steam room. The gym is a bit sparse, free weights that go up to 50 pounds, a few treadmills, elliptical, and bikes. Overall, would stay here again!
On the website they say, “Our professionally trained staff is devoted to providing you superior services that are sure to exceed your expectations.” This is 100% accurate. Our stay was under unique circumstances, in that we were here for a week due to my wife having breast cancer surgery. We are from Missouri, so being in an unfamiliar place, and away from our children just added stress to an already stressful week. The care and compassion that we received here was far more than we could have expected. The entire staff was amazing, from Casey and Ali at the front desk, Allen and Victor at the Marco Polo, and Ken who seems to do everything, and would do anything for you. They all have gone above and beyond to ensure our stay is the best it could be! Thank you from the Hayes’
Rose pedals covered the rm made a huge difference thank you!!
Great staff and rooms, spent a long weekend with my wife and we enjoyed our stay. On site restaurant was pretty good as well. We will return.
The Viana Hotel and Spa is a hidden gem. The hotel is gorgeous with spacious rooms, comfortable beds, lots of pillows and beautiful decor. The staff members are professional and very attentive. They will go above and beyond to assure your stay is most comfortable. The spa is second to none from the quiet room to the treatment room. The Marco Polo restaurant sets the ambiance for an elegant dining experience. The food is delicious and the servers are gracious and attentive. I look forward to returning in the near future.
Not a bad hotel but just a lil basic.
I had a two queen size bed room and when I got settled in and pulled the covers to get into the bed there were HAIRS in it. I called to let them know how gross that was and since I had unpacked everything I didn’t want to move because it was late and I was so tired from traveling there (from NJ for work) so I pulled the covers on the other bed only to feel the entire bed had static electricity - that’s when I decided to move rooms. They offered me free breakfast but i didn’t even bother because the stuff I ordered from the late night menu was so completely salty that I didn’t even want to eat there again. They put me in a king size room - the sheets were cleaner and static free but it was so cold in the room I tried making the temperature 80 and I felt cold air the entire night and woke up congested in the AM. I was told someone was going to call me regarding the hair infested sheets room but haven’t heard anything since and I checked out yesterday morning. Will not be staying here again.
Spa was great
Great staff, Breakfast & Spa... Whats not to like ????
Service at the desk needs to improve, I would like to be treated like the guess not the problem
Very romantic food was awesome and the sauna was very relaxing
(Translated by Google) Its rooms are comfortable and it has places of all kinds of food nearby apart from the restaurant inside the hotel (Original) Sus habitaciones son confortables y tiene lugares de toda clase de comida cerca aparte de el restaurant que hay adentro del hotel
The females took their time and they gave excellent service. The front desk staff was so professional. The food here was great if i could i would come here every other weekend.
Clean and comfortable
Service Christina (masseuse) Front desk staff Products Excellent!
LOVE THIS PLACE!
Clean, great amenities and the nicest staff I have ever experienced at a hotel!
Very good service, always looking to assist you. Kasey receptionist is a gem although everyone else is very helpful as well. I will be there very soon per sure.
Great hotel. We were in Westbury for a wedding, and the reception venue has an arrangement when viana. They did a great job hosting our group. The bar is nice, and the windowed game room adjacent to the bar was helpful for those with kids.
Went here for a baby shower. Staff was helpful and the place looked nice. Didn't stay in a room though, just had their buffet which was good.
Michael De S.
Staff is really nice, good location for where I had to go. It can use a refresh, update. The heater in the room was a bit noisy.
This is a cozy and beautiful hotel. It is probably the cleanest hotel I have stayed in. The room was clean and inviting. the lobby was so elegant and comfortable. The breakfast bar was organized and delicious. I didn't use the recreation room, but it was definitely nice. I did use the fitness room. It was well stocked with amenities. The employees are all friendly and accommodating. One of the front desk agent helped me, when I was having trouble printing my boarding pass. I will definitely recommend this hotel, and when I am in N.Y. again, this will be the hotel of my choice. You deserve excellent!!!!
The room was so nice and spacious, and everything was clean as a whistle. The staff was fantastic, and they have a cool little game room full of board games and a pool table. I highly enjoyed my stay!
Rose Gold Wings -.
Clean rooms, awesome spa!
From check in to check out it was amazing! Courtesy staff! Clean room! Will definitely go back and will recommend to family
Hotel was very nice,dog friendly.
Staff great ! Dinner was great ! Nice spa ! Pet friendly ! Jacuzzi amazing ! Manager was very accommodating! Will be back very soon !
Maybe your experience will be better. To me it is overpriced because they said so.
Very nice and funny staff
Great place. We'll be back.
Our GO-TO home away from home hotel. Helpful, attentive staff. Updated rooms!BEST BREAKFAST leave enuf time!
The restaurant was delicious!
Gettttt! Staff is awesome
Absolutely loved this place. Staff were attentive, room was clean and had all the amenities we needed. Would love to come back for the spa experience. We stayed here for a family wedding.
Very nice place . Noce bar
Very very disappointed. Check in desk were tables, no privacy when giving personal info to check-in attendant. Hallways had laundry carts still in hallways at 3 in afternoon! Room was clean and stocked w/bath products BUT the sink was cracked from side to side - a breeding ground for germs, mold and fungus because the crack was black. Next day of stay our room didn't get made up into after 3 while we were getting ready to go out and housekeeper didn't understand to come back on 1/2 hr. Won't be back
Above average accommodations. A bit noisy and broken ice machine were issues. Breakfast also was unimpressive.
Lovely room. Great location. Staff was awesome.
Very nice hotel in a good location. Rooms are clean and the beds are very comfortable. The buffet breakfast is very good with great omelettes made to order.
I was at the hotel this weekend past for my sister's wedding. First and foremost I would like to say thank you for the most amazing staff the hotel has provided to me and my entire family on my sister special day. Special gratitude and thank you to Ms. Ali at the front desk and Ms. Veronica from the Spa. You both are very professional, sincere, understanding and supportive. We thank you.
Had a great weekend getaway, clean comfortable room and good food.
J. V. G.
Life changing stay!
A very nice place! Very friendly staff and helpful people. There was a little problem with our reservation and they fixed it soon. Very nice and clean rooms. The breakfast was wonderful with a nice chef making delicious omelettes from fresh ingredients. We had a great time over there!
Gorgeous room, nice and helpful staff and just a great restful place!! We hope to stay again!
This Hotel was exceptionally great. I enjoy my experience. From the spa to the executive sweet with a balcony suite..
Carlton Smith I.
The hotel was nice. The room was upscale and very nice all around. My problems were with the fitness center, which was very cramped and had a large treadmill that didn't work, but didn't have a sign saying it was broken. There were also no towels. I also had trouble with a party across the hall on a Wednesday night around midnight. I had to call the desk twice for them to break it up, and then deal with a ton of noise in the hallway, including the hotel worker loudly apologizing for the inconvenience - to them. A nice room isn't worth much if you can't sleep.
Check in was a walk in the park. Rooms were of a reasonable size and clean. The main thing that stood out was the level of service provided by the staff. Kudos!
Up-to-date, clean hotel with spa. Staff were great: friendly, helpful, and responsive. Rooms were well-equipped and spotlessly clean. We would definitely come back whenever in the area.
Loved it. The people are so nice and the room was great. And to our surprise we got the whole breakfast buffet. Awesome stay.
The hotel was overpriced. Our room smelled like cigarettes. We called downstairs twice they said they could move us to another room. Smoke was coming they vent. They offered us alcohol vouchers for the bar. Really?? We had to park in street. My car was not supervised by the hotel. We were told there was a wedding going on but my car should be ok in the street. The restaurant was over priced and the food was ok. We had four prices no happy hour and two appetizers and our bill was over 100.00. I wouldn’t recommend this hotel to anyone and will never stay there again. The nerve they have to charge those rates. I was given a 40.00 credit because I mentioned the smoke in front of other guests. The smell of cigarettes was so strong when we were checking out we smelled it in the hallway. When we checked in I asked if breakfast included and receptionist abruptly answered no. She didn’t even offer us to add breakfast. She didn’t tell us anything about the restaurant or anything near by. She just seemed like she didn’t want to be bothered. I was so excited to stay there and I will say for the prices they charge stay in manhattan. It will be cheaper and they will provide you with excellent customer service. I will never stay there again!! Worst money I ever spent . The staff needs to work on their customer service skills
Nice place, nice people.
Too noisy for me air conditioning need to be adjusted
Great place to stay. Clean rooms and fantastic breakfast.
They were very rude at this property. The wedding I came here to attend had someone cancel at the last minute so I was requested to take their room. I didn't mind so I emailed the sales manager and after playing some phone tag and emailing she stating my reservation was complete. I Told her I would be checking in that Evening and initially was excited to do so. Upon my arrival they had a male at the front desk who accosted me as if I were his child. The desk clerk acted as if I couldn't even spell my own name, Asking me what else I did before I came and why I was late. I was late for check-in due to traffic after taking a nap since there was lower visibility than I expected as there are not streetlights in all the areas I had to drive thru to get here after a long Days work and this was explained immediately after my arrival but for some reason the desk service guy seemed to need to ask me 7 more times as well as other inappropriate questions after I already explained why I was arriving when I did. After being disrespected by the front desk servicer who somehow deemed himself my superior and not a Host of a hotel, I was told my card was not accepted for the reservation. This I NEVER recieved an email informing me of this nor was there a charge pending or declined on my card for that amount. I had at least 3x the hotel costs available on this card and had I recieved a simple Email then I could have easily given another cards info or figured what she had incorrect. The sales manager suggested I stay somewhere cheaper initially insinuating affordability was the issue. I had no problem paying for my initial reservation of Friday-Tuesday in full even though I arrived later (sat many hours before checkin) as I wanted my room RESERVED for my convenience. I recieved no email stating otherwise so I assumed that to be the case. No email and the disrespect coupled together infuriated me. I was going to stay at their sister property but after the trouble and disgusting handling of their front desk and sales group I decided I would prefer to spend my money elsewhere and went to the hotel my initial reservation was for. I was the 4TH member of the wedding family to have this issue with the front desk. I'm going back to attend the wedding this evening and will review if they even got that part right. I was planning to stay at the same location in another month for a Forensic Psychology conference I'm presenting at but after the demeaning and degrading treatment experienced, I will not be returning to stay and will be informing my comrades why I am not going to stay there. The wedding party talked this hotel up, we were all excited initially only to have the poor customer service slap us in the face. I'm not sure if they assumed I was someone's child as I do wear retainers and appear very young, but the disrespect was uncalled for and unprofessional. Manager should have emailed or called me immediately if there were truly any issues, I simply believe they made an excuse up to cover for poor planning and overbooking. The front desk clerk needs some training on hospitality and professionalism. Update: Wedding was NOT at the hotel thank God.
AWESOME place to stay
Very clean and staff is ultra professional!
Loved the spa!!! Angela was incredible. She was informative and not pushy. Really great services. The hotel is nice. Comfortable beds! Really had a great night!
More like a 2 star. Not clean
Staying here, not a manager to be found, and kicked us out for having a glass of wine in the lobby. Threatened us with the police several times, for no reason, other than us asking to see the Policy for the reason they were justifying it. Allegedly, the GM was watching on the security cameras, and we asked to speak to managers several times, and finally got him on the phone (Takir) and he would not stop interrupting us as we were asking to please show us the policy we were violating. He interrupted us so badly and wouldn’t listen to any conversation. At all. It’s 8:30 on a Friday night. Not like we were drunk, rowdy, or belligerent. We Sitting in the lobby with my husband, father-in-law law and mother in-law. At 8:30pm with no one else around us. No complaints. No anything. Told various reasons as to why, none of which could be substantiated with policy. But apparently after paying big money to stay here 2 nights, you can’t have a glass of wine in the lobby in the ONLY sitting area in whole hotel that isn’t in the bar. Where it would have been an issue to sit I agree. I travel all over the country and out of it, and have never been treated so terribly at a hotel. I would recommend anywhere but here. And to top it off at the end, the bar girl carried down a dusty sign, from somewhere in the restaurant, and placed it in the lobby about no outside food and drink. Then tried to point it out as if it had been there the whole time when we watched them move it. So I hope they make me move when I have my coffee and donut in the morning. Because if not, I will certainly have more to say about it and the discrimination thereafter. Based on Manager Reply- Viana Hotel & Spa Unruly and screaming at multiple staff members is completely untrue. Not once did we scream at anyone. We were rightly upset when your staff came over and threatened to call the police on us in the very first conversation when we asked to speak to a manager and were informed no management on site. Then multiple times there after threatened with police. Not one of your staff members could explain why they were asking us to leave other than you were watching and telling them to. Hence our request to see the policy. All your staff did was continue to try to escalate and intimidate the situation. And then every time thereafter someone else threatened to call the police. That you, were sitting at home watching us on the cameras, and demanding that we leave. Even when my husband went back downstairs and calmly asked for your card, the front desk radioed to the back to have the Burly engineer Ken bring it out. Your “security” that again didn’t once try to calmly discuss anything started heckling us as we got into the elevator about “here’s your sign here’s your written policy yeah go on back to your room”. Maybe if your staff was properly trained and not rude and threatening or trying to intimate 4 people calmly sitting on a couch at 8:30pm with a glass of wine, there would not have been any escalation or demand to speak to a manger. So if you were home watching us on camera and were professional, when we asked to have them get you on the phone to speak with us, you would have calmly spoken and explained instead of interrupting and having an attitude with a customer who was told you were already all in the know. Your liquor license is understandable, maybe your staff and yourself should be trained on how to articulate it and not just threaten people when they ask why or ask to speak to a manager who should be able to calmly explain.
it was ok.
Love the design of this hotel. Staff exudes the true meaning of Stellar Customer Service from the first phone call to the actual visit. Wonderful place to hold a Business meeting as well. Very attentive service staff, accommodating and always available. Big Thanks to Alicia, Bella and Priscilla!
My eldest daughter & some of her wedding party stayed here. Beautiful property, friendly staff. The honeymoon suite was amazing. Thanks.
Enjoyed the service
I stayed here several times for near by concerts and R&R several times. The shuttle attendants were professional, respectful, patient and helpful. Upon checking in. The hotel front desk staff is welcoming, friendly, knowledgeable and attentive. The rooms are a nice size but the decour was modern cherry wood, clean, well-lit and well thought out with the basic amenities: a nice 55' TV, coffee maker, security safe, fridge and microwave. The bathroom was comfortable but a little small. The bed was comfortable to sleep and the AC was a little loud but effective. Housekeeping staff in the hallway was friendly and helpful. The hotel restaurant had a basic but adequate hot & cold breakfast. Dinner was much better, actually pretty good. Restaurant staff was attentive, respectful and professional. Decour of the restaurant was modern trendy. Nice intimate happy hour spot. Spa is wonderful- had great massages. Checkout was easy and there were no billing errors. I would stay this hotel again. A great deal$$$.
Always great place to stay in Long island clean nice and plenty of parking centrally located to highways.
Night g vs. cf
Beautiful room, excellent spa area. Only one night but it was perfect.
Far “Sid” S.
(Translated by Google) Fantastic weather, we will be back very soon. (Original) Fantástico tiempo, volveremos muy pronto.
Luxury and relaxation at its finest
April Rueb M.
I had a great experience reserving a block of rooms at the Viana for my April 2019 wedding at a nearby venue. I worked closely with Erin and she handled all of my questions and concerns with ease. She helped me plan the morning after brunch at the hotel, managed my room block when I needed to increase its size, and arranged transportation for my guests to the wedding. I got ready for my wedding in a suite and stayed there the night of the wedding with my husband. It's definitely the best hotel in the area and I recommend it to other couples who are looking for a place to recommend to their wedding guests.
Nice rooms, friendly staff.
The service is good, and the rooms are decent as well.
Rooms were very comfortable and staff was very pleasant and accommodating.
Bernice From N.
Hotel was nice, staff accommodating. But our room was cleaned out before we checked out. Our belongings placed in storage. When we returned to the cleaned room, I was very upset because gifts for my niece and my iPad were gone (we had already placed our luggage in the car) . I am glad staff had my items but the front desk was very nochalant in attitude so I think this might not be an isolated incident. The incident but a damper on our stay.
We stayed there this past week-end for the wedding of my cousin who got married at another lication in L.I. The place is pretty, clean, and comfortable, the brunch that we had the morning after the wedding was very good! Must stress how great the service was!! Alicia and the General Manager went above and beyond for our family, resulting in us having a happy and memorable experience there! Will definitely stay there again recommend it to anyone traveling to L.I. Thank you so much forceverything!!! ????????????????
Love the atmosphere quite away from
(Translated by Google) Good hotel good service (Original) Buen hotel buen servisio
Super nice hotel. Very helpful and friendly staff. If you want a quiet place to stay then this is the place. I would definitely recommend it.
Excellent service, staff is very attentive, rooms are well kept
Very nice hotel
Awesome rooms, very friendly staff (Anna at the front desk is amazing).
Came here for the mothers day brunch and I must say the food was terrific and the service was even better. Just well organized, this was my first time but will definitely attend next year.
Everyone is so nice. Very peaceful, and clean.
Plainview Taxi And Airport S.
The Viana Hotel is highly recommended by Plainview Taxi and Airport Service. The staff here is very professional and the service is top notch.
Great Hotel and Spa. Great customer service. Marco Polo restaurant has a excellent menu.
Our stay here was much enjoyable! The rooms were nice, clean and the beds were very comfortable. The breakfast at the adjoining hotel was very good. Stay here if you want a peaceful time!.
Only went for a holiday party but it was pretty good. I had to ask the chef to make me something gluten and dairy free which he did not seem to happy about but it was a decent night overall.
Charmaine W S.
I am giving four stars rating for their restaurant service food only food was impeccably delicious. My friends and i bought a package for my friend birthday a room, dinner and movie for 4 the package we wanted was sold out due to more than one wedding that weekend so we instead took a movie package for 4ppl, got there got our room which was just ok, 2 queen beds, a desk wall mount tv, nothing special with the worst view ever what I'm trying to say for a package at $600 plus for one night it should've been presented much better, setup prepackaged waiting for arrival, the bathroom towels was only setup for 2ppl and each time had to explain what we are there for.had to go back to the front desk for the movie tickets after our initial check in which should've been handed over to us in the first place with our keys a little unorganized but it's a nice hotel.
Very nice place, must say, love it here, the people are so nice
Beautiful hotel with comfy beds and nice bathroom. The bed we had was very soft and gave us a refreshing sleep. The bathroom was also very nice and roomy. The walk-in shower had good water pressure and hot water. The included breakfast was not very good (runny eggs, soft bacon). The gym is pretty small in size as well. I passed by the jacuzzi and spa but did not enter so I can't really speak for that. I would recommend this place solely for the nice room especially for a couple.
Viana Hotel and Spa was truly the perfect hotel for our wedding guests. From the start, their staff made us feel welcomed and cared for. The bar was the perfect after-party spot, and the bartenders were SO kind. The rooms were clean and gorgeous, the space we booked for our morning-after breakfast was decorated beautifully, and the spa services were an additional aspect that we and our guests very much enjoyed. Viana made sure each of our guests received the right gift bag upon checking into the hotel, and were very accommodating. They worked with our bus company to make sure the pickup information was displayed for our guests so they knew exactly when they needed to be downstairs to get picked up for the reception. We hit our minimum number of booked rooms, and they gave us a suite for our wedding night! We absolutely recommend Viana for your hotel needs in the area!
I was so happy at this hotel it was wonderful and comfortable clean everyone was great the restaurant was absolutely top notch..loved it here would highly recommend it
large venue for events. everyone was friendly. parking was ok, very busy when we were there
Best place to stay after a wedding on Jericho Tpke. Our wedding party enjoyed a full breakfast buffett the morning after in a private room with enough space for everyone ????????
It was okay...couldn't seem to get a hot shower
Clean and Classy
This is my second time staying at Viana with my husband, and I'd be giving 5 stars if not for certain "less than stellar factors." Let me explain. Quick intro, this was our 2nd time at Viana, however 1st time a few months back, a spontaneous surprise for my husband as we are both extremely busy. Loved the room (jacuzzi suite), but we never explored anything beyond. Checked in, ordered room service and promptly checked out the next morning due to life demands. Ok, smooth check in & out, good food, fun & done. Ok. So I coordinate romantic events and wanted to take in ALL that Viana has to offer in hopes that this could be a potential local go to source for my clients. This brings me to my most recent one night stay (3/17/19) So I book the "Staycation Package" which includes jacuzzi suite, wine, 50 min couples Swedish massage, 5 course dinner, and breakfast. PROS: 1. Booking was smooth. The person was easy to understand, knowledgeable, and patient as I had lots of questions. 2. Check in was awesome. We arrived just in time for our massage so the hostess just told us to go directly to the spa so we wouldn't lose time on our service. Spa receptionist was the same. Very friendly and accommodating. She just asked quick pertinent questions. Our therapists were ready and expecting us. Messages were phenomenal! Oliver and Namey (unsure of correct spelling of female therapists name) were very professional. My husband and I both fell asleep during our massages which sums that part up. From there check in was a breeze. Our room was as expected from past experience... very comfortable, clean, and inviting. Wine was sitting in ice with two glasses which was pleasing. After showering and changing our clothes we proceeded to dinner. 3. Due to the date we picked the restaurant, Marco Polo's was virtually empty. There was a huge private dinner party going on in a separate room. I loved that we could only hear anything happening in there when the wait staff were entering or exiting. They had music playing and all so my event idea wheels started turning... our waiter "Christina" was OUTSTANDING! Great personality, her drink suggestions were SPOT ON! And the food was delicious! At this point I'm blown away by this experience especially in comparison to what other local venues are offering in terms of services as well as pricing. Now... CONS: 1. Following dinner we decided to check out the lounge. We thought it was pretty cool that we had it all to ourselves. The space was fairly clean with the exception of some food that a prior guest I'd assumed left behind. At first i was bit annoyed at the inconsideration until I went to throw it out myself and realized there were no trash receptacles in the room at all. The room consisted of cocktail tables, full entertainment system with surround sound, tv, game system (I think), plus some board games etc. All cool but my absolute favorite... the pool table as my husband and I are very competitive... 2. So we placed a friendly bet and proceeded to get our 1st round going only to find there were NO tips on ANY of the pool sticks, and it seemed as though they've been like that for a while by the worn condition of what was left of the tips which was literally nothing. I've seen some in the past in pretty bad condition but this by far was the worst! What a downer. We attempted to make the best of it but couldn't play with those sticks. We proceeded to our room and didn't even get to use the jacuzzi, just fell right to sleep. 3. We slept in for a little so by the time we decided to head to Marco Polo's for breakfast, we were starving. Based on the awesome service the night before we had a great expectation. The only buffet selection offered was cold cereal, toast, bagels, yogurt, and fruit, coffee, tea and cold juices. I ordered eggs over medium/hard, they were barely cooked and pancakes were like the add water version but too much water. After having to wait about 30mins or more. Hostess was apologetic but not my expected ending. Not sure about referring at this time. I'd give them another try first.
As we walked in to the viana, the ladies at the front desk greeted us with lovely smiles. The lobby was warm and inviting. The room we had was incredible, from the jacuzzi in the middle of the Room, the rose petals all over, the chocolate covered strawberries, champagne, and the open layout. I loved the dual shower setup as well. We had the 50 min. Massage which was awesome shout out to Sandra. Marco polo's was amazing for dinner. Waitresses and all staff were very helpful and attentive. We wrapped everything up with the breakfast buffet at Marco polos which war great as well. I would recommend if your thinking of staying and experiencing the Viana.
Checked in late last night. Fabulous staff to greet us. El was the young lady at the desk when we checked in. She was
Everything as Promised ! Great job
Pros Nice hotel, very friendly staff, clean, good game room, good breakfast buffet, nice spa. Cons Expensive. However, the restaurant feels a bit cheap inside. Like it was just tossed into the back of the hotel. Also, we got the staycation package which is supposed to include a five course meal. When we got there, the waiter told us it's actually only four courses and we have to split the appetizer. It was more than enough food for us and I eat a lot! So I'm not complaining about the amount of food. Or the quality - it was very good! I just expect to be given what's advertised. If it's a 3 1/2 course meal then it should be listed that way. I would go back for the spa and maybe the food.
Hotel staff was very nice. The beds were very small. The bar/restaurant didn't offer to many options, but what we ordered was very good
Our stay was great. The massage at the spa was very relaxing, but the locker room is a bit small and uncomfortable. The waiting room was also small. There were multiple people waiting and with just 4 people, there was no where to sit. The rooms are nice, HBO was the only channel I wanted to watch and also the only channel that didn't work. Lol. But with all that said, the staff was so pleasant and accommodating that none of the negative stuff mattered. My wife and I had a great stay regardless.
Excellent rooms clean beds and bathrooms
So beautiful and comfortable.
The room was great and during check in the staff was great but was told there was 24hr room service (with a limited menu). Tried to order anything available at 11:07pm and was told everything was closed and couldn't get any room service of any kind. I signed up for the valentines day weekend special and one would think on a special weekend and paying $400+ per night for a room they would be prepared for basic requests at a reasonable hour. Overall VERY disappointed for the amount of money spent.
The best hotel on Long Island, stay here or don't even bother leaving your house. they have the best rooms, staff, food and service. Clean and all Green. Book here today !!!!
I loved it!
Really good spa and hotel not too far from Queens in about an hour away from Manhattan. Regarding the hotel, rooms are clean bright, and very nice. Regarding the spa I recommend the massages, and the staff is very professional. Regarding the restaurant downstairs, definitely recommend the restaurant Week deals, or the spaghetti squash and wings on any other day. Overall a great day, and not too far from a variety of fast food locations if you're not in the mood for Italian. Definitely recommend!
Very convenient but recommend a room on 3rd floor or higher due to band noise
My friend full enjoyed her stay in the Penthouse Suite!
I would really like Viana if I was going for a romantic get away with a significant other. I came to the hotel as a single mom with two kids, not my best decision. The hotel was lively with three weddings and a full spa, whose customers thought the small pool, hot tub area is their personal recreational facility, ( a couple was distraught by the presence of my two kids in the pool. She couldn't go topless, he was wearing boxers ????????????????). None the less the kids really enjoyed the pool and hot tub.We all found the hotel to be pretty. I must mention the very friendly staff and the wonderful Joe, who was all smiles while he unloaded the car with me. Thanks Joe for being so nice to the kids and I. The house keeping staff is super!!! I was impressed with the fact that they folded my kids' pajamas and washed a couple of things that were in the sink. It's the little things that count in hospitality.Also Having a refrigerator and a microwave is a major plus. The room is spacious with comfortable mattresses. I would investment in a comforter cause that would make the the stay extra cozy. The blanket inside the two sheets kept getting tangled all night long. I was surprised how quiet the room was considering the amount of guests and parties. Over all I would recommend Viana to couples, for a family weekend I would choose a different location. PS the Valet parking rocks!!!!
Look is great. Love the feel. Very nice and modern looking.
Hidden Gem!!! Upgrade to Executive Suite was awesome. So nice.
Domingo Llacer R.
(Translated by Google) Disappointing compared to the rate. (Original) Décevant par rapport au tarif.
Staff was extremely attentive. Rooms are spacious. Nice atmosphere. Amenities and service options were abundant.
My lady and I stayed over at the Viana Hotel for my birthday on 12/11/18 Room was clean, but there was some noise coming by the front door that woke me and lady up, we just couldn’t figure out where the noise was. 2nd we order room service, worst mister ever. They over charge us for the food. Overall the place was ok besides that stupid noise that woke us up at 5AM.
Great facilities. Were there for a wedding and they took care of everyone. Bar stayed open nice and late and the breakfast was delicious as well after a night of drinking. Would recommend.
Decent Hotel. Great breakfast.
Beautiful hotel that accepts pets!!
Great service clean and great food
Nice room, decent views. Friendly staff. Beds were not great as far as comfort but that's our only complaint.
My mother enjoyed her experience. Spa and pedi!
Great services and the staff was extremely nice. My boyfriend and I had a great time and will definitely be back in the future.
I had a wonderful experience at the Viana Spa over a two day period. The first day, I had a signature massage with Susan, which was epic. The next day I had a mud wrap and then reflexology. Both were wonderful. I left feeling relaxed but energized, exactly what I needed.
Let me start off by saying that this place is awesome. My wife and I reserved a Staycation for our Anniversary and we couldn't have asked for a better night, dinner and couples massage. The General Manager Takir was a super nice guy and so was the bartender, Victor. Takir and Victor were great but the hospitality did not end there, the staff and front desk were equally as nice, especially the barback. But the praise must go out to the kitchen, because we loved our meal(s). We ended our stay with a nice breakfast. ty Viana for a great night.....
Beautiful, peaceful space with an excellent restaurant inside.
Really nice hotel...they dont give free breakfast...you break anything you pay $100 for it.
Great hotel on the Island
I enjoyed my visit at Viana Hotel. It was my love birthday! Very friendly personal in there.
Went for a couple's massage. Was a great experience! Really calming, would definitely recommend this place. Very clean and the masseuses are very professional and pleasant.
Great hotel for a stay-cation!
Great spa and hotel.
Rooms were spacious. We requested a pull away bed twice and by the third time we finally got it. Woman helping us with the bed was very friendly and helpful. Valet parking is very helpful as well. I enjoyed my stay here.
Great place. Clean, friendly, and accommodating.
Presented at a Security Roadshow. Great service from the Hotel.
Nice rooms, courteous and pleasant staff, and surprisingly excellent casual cuisine. One note of caution, parking is extremely tight, the only drawback to a fine establishment.
Good hotel staff with good room ameneties and not too pricey.
Hotel and spa is located in Westbury. I went to the spa portion which is located in the basement. They have a sauna, steam room, jacuzzi and small swimming pool.
Nicely designed, rooms were immaculate and spacious, and staff was genuinely friendly. I'd stay again! Wait...I am! Still have two more nights to go on this trip!
Very clean , friendly
I love their spa...it's so clean, the staff is so friendly and amazing at what they do! If I were rich, I'd go every week for their spa services, mainly massages and facials!
Gerry G (.
Great staff, clean and comfortable
Food was good saw a lot of flies
A great place to stay. I liked everything from this hotel.
It was very nice
I had a very nice stay @ Viana Hotel. The Toomey were clean and spacious. There is a very comfortable atmosphere. All the staff was friendly & accommodating.
Stayed on my wedding night. Room was beautiful. Bed was comfortable. The only reason I am not giving it 5 stars is the kitchenette was empty. No utensils, glassware or dishes.
Horrible customer service ! I believe the girls name is Veronica. So rude! Her tone of voice and demeanor is beyond unprofessional. She literally told me to leave her facility. I’m never stepping foot back there. And I will be sure to write the review absolutely everywhere they have their establishment advertised. STAY AWAY!!!!!!!!!
The personification of excellence in its staff.
Awesome place to stay with a 24/7 lounge to hang around and pool/spa, dry and wet saunas.
Amazing experience and loved the stay! Love to stay again
I visit this hotel on Aug 30-31for my company training and its amazing how we got welcomed the first day, clean rooms, got service from spa which I totally liked and the food was totally amazing thanks to our servers too who have been so amazing.
Nice place in Westbury
Very nice and great service
Large clump of black hair on the shower wall. Great water pressure though!
My daughter was getting married and we booked the weekend,we had an awesome time there rooms very nice and clean!!
(Translated by Google) Nicezz ... (Original) Nicezz...
I wouldn't call this hotel a spa per se. It's not extravagant or or of this world. It's more like a DoubleTree. There is a small infinity pool, hot tub, sauna, and steam room. Everything is in miniature. But it's very clean and the staff are friendly. Very comfortable. The restaurant was acceptable.
Great service great food
Friendly staff. Breakfast buffet is good and the restaurant has a good selection of foods for all tastes. Reasonably priced for this tier of hotel. Not too much in walking distance but, overall, a nice place.
SPA- The manager (veronica) was absolutely amazing!!! She was the most accommodating, friendly and kind staff I've ever met. This spa had the best services, the nicest staff and the cleanest facility. It was literally the best spas I've ever been to and was definitely the most accommodating and wonderful people I've come across especially in NY. They all deserve a raise! Definitely would highly recommend this spa and will be returning frequently.
The air-conditioning was a major issue. They tried to fix it remotely 3 times. When the temperature in our room kept going up to almost 80 we asked for and were given a new room. Hotel staff very friendly.
The spa was amazing
Nice hotel. Impressed
Nice hotel, clean rooms, pool and spa. Really good
Rooms are clean and well laid out. Staff is phenomenal. Bar and restaurant are a great addition!
Service: ALL the staffs are very friendly! Big smile on their faces & always greet us when they see us. Excellent customer service! Room: The room is clean & updated. Coffee machine in the room. Free bottle water everyday. There are microwave, fridge & safe in the room. Very strange smellb in the hallway. Smell like carpet cleaning chemical. Unpleasant. Facilities: Game room - NONE of the board games is complete. Not HD TV, poor image. Not an ideal place to relax. Pool - Endless pool is kind of hard to use. Can't have more than one person using the pool. The steam room & s sauna room are tiny too. They turn off the steam & heat most of the time. So it takes time to heat up the room when we want to use them. There are no seating area in the pool area. No place to put personal belongings. Very inconvenient. Fitness Center - right outside the pool area. Very small & smelly. Parking: Private lot (Free). Mi
Nice staff. It some rooms need TLC. Especially ph floor
Beautiful rooms friendly staff highly recommend
Decent hotel with good food and service.
Great bar service! Friendly attentive bartenders.
The venue was beautiful and the staff was amazing. We stayed at the hotel and the suite was fantastic. Clean, organized and had everything we could want.
Close to a lot of stores and food. Amazing service. Not a family hotel more adult with a bar on site and pool table with a spa on site and Jacuzzi. Pool only fits 2 people. The room was nice but the air was quite noisy. Lots of room service options and pay movies.
The staff here were extremely friendly and helpful and that they took an interest and what we needed and how I stay was going. The blocks that was equally friendly and provide a great service throughout our stay. I would definitely recommend this hotel unfortunately we did not get to experience the spa.
Will never visit again and I did not even stay here when I got there to check in they told me there were only regular rooms No suites the website shows there were plenty of suites available when you try to book online.We wanted a suite we were very disappointed so we left and went to the Melville Marriott and had a wonderful stay and it was more reasonable Was very turned off as a first time customer sincerely Chris
Stayed here for a wedding for two days. For about $450 dollars we received an average room, in need of a fresh renovation, with a broken AC during the hottest weekend of the year. When asked to fix it, it took them an entire day. We essentially received a single night and morning of a semi-comfortable room. No free breakfast, no discount. Their facilities look cheap however their rates are anything but. I was at a Best Western in Berlin that charged far less and was about 5x as nice. Do yourself a favor and stay at a Staybridge or something similar for a fraction of the price, an equal aesthetic, and working facilities! That said, I will note the staff was very polite and acted sympathetic. I'd guess the problem here is with upper management or franchise ownership.
Trip to Melville for work and Hilton was close by. Room is nice and decent shape. Bathroom OK, not great. Large bar/food area in lobby. There was live music on Wednesday - good players doing some Joe Sample as I wandered by. Elevators were hit and miss. One was out on the last day of the trip making it a slow wait. Overall, a nice Hilton with good amenities.
Nice hotel. The pool could be larger.
Parking is REALLY limited. I didn't know if there was any street parking but the actual lot was completely full on the night of arrival. The actual hotel, once inside, is gorgeous and smelled really nice when I was there. The lobby is small and tight so it's certainly not a place to gather for a group larger than 3 or 5. The spa looked good but they closed by the time I got there so I couldn't use it. Also a small space. The pool and jacuzzi are in the same room kinda close together. The room was nice. Regular hotel room very soft bed and pillows. I'm a bathroom person so the bathroom was ok. Nothing really over the top about the room other than it was a good place to sleep.
Nice place. Great wedding
We had issues with cleanliness of the floor and bathroom. AC was also loud and short- cycled. We were contacted a few days afterwards by a supervisor who was very nice and gave us a partial refund.
Really nice looking space but the air conditioning is over powering, the pool sticks had no q's and, the remote did not work. Its as if they didn't want you using the space
It was fine.
Nice rooms, hot water. Place feels very compact.
Friendly staff and clean facilities, a green hotel with special hybrid parking spots
Just checked in late last night. Valet was flying with a car through the parking lot at a speed of at least 35 mph. The lobby seemed nice, but when I get to my room, the hallway is filthy, papers, trash, dust and dirt all over the floor. There is lipstick on the wall in the restroom and who knows what on ceiling. We will see how the rest of the visit goes.
Really nice hotel. Friendly service. Didn't use the spa, but every one of the staff that I came in contact with was very helpful and accommodating.
Interesting that the one TV station I couldn’t get was FOX NEWS .... hummmm I wonder why ? Maintenance said FOX was not available in any rooms. Other than that it was a pleasant hotel stay.
Looks lovely & was mostly comfortable but some unfortunate things about the room - no exhaust in bathroom, both high-tech overhead lights did not work (so you couldn't really see in the full-length mirror located inside the closet), high-tech thermostat didn't work & room was freezing so front desk had to shut it off remotely so we couldn't regulate the temp ourselves, & when I called the front desk, the phone would only work on speakerphone & the volume didn't work so it woke up my spouse. Glitches probably would have been taken care of but we were only there for one night. Did not have a chance to check out the bar, restaurant or spa.
Excellent small hotel.
Great food, nice people
Good place for a seminar, food was good and service was good.
This is the second time I have visited the Spa at the Viana hotel and I have absolutely loved my experience. In addition to the treatments we have access to a hot tub, sauna, steam room and small pool. The massage I received was great, relaxing and the massage therapist listened to all my needs and concerns. I totally recommend the spa!
The hotel has a private room with a pool table, board games, and other great party activities! There is a bar right across where you can get drinks and bring it back to the private room! It was great. Claudia the bartender was amazing also. Parking is a bit tough and can be hard.
Fun and accessible, bed wasn't comfortable
Frankly disappointed! Here are the reasons: -The asked us after a 6 hours drive to give them the car keys or change the parking. Even after holding back, we ended up giving the keys, as they already mentioned that where we parked was wrong. To our surprise, we woke up to have the car in the same place, they never moved the car. - The air conditioning in the room makes so much noise that you can't relax or sleep. So u have to make a decision between the air or your ears. - On the topic of not sleeping, the walls are not sound proof, so we could hear people snoring, or walking in the other room. - There was a crowd outside of our door one of the evenings that made noise (un attend to for hours) till 2 am - We didn't find the non disturb sign so we went downstairs and said to the front desk to set the room to not disturb. We left to do our presentation, to our surprise when we came back we found that the room has been cleaned. We r grateful for that, but we were just uncomfortable with people entering the room with all our stuff out. - We tried the suana down stairs, we waited for 30 min and it didn't get hot.
Bathroom locations were weird, walkway between bar was tight
The restaurant looks like it has a good menu.
Michele “Mia” S.
Love this place. Could have more amenities though
Great spa experience
Great food, amazing staff, nice rooms.
I love this hotel
Rough & Rosey T.
What a lovely, serene oasis. Was treated here today for a birthday gift. Deep tissue massage far exceeded my expectations, I feel like a brand new woman!!. Spa services, and amenities were plentiful,clean and well organized. Sorry I didn’t get pics to post I was focused on getting a much needed nap.
Great Easter Sunday Brunch
Great place to get away. The staff is friendly and their are nice food places nearby. Very clean rooms and bathrooms were well maintained no little mold spots growing.
Nice room and friendly staff.
Great getaway spot
(Translated by Google) Excelentt (Original) Excelentt
Great, decor, nice service, but missing the finishing touches for the price. I.e. plastic cups, no tumblers in the higher end rooms
The staff is excellent and the hotel restaurant is so delicious!
I came here for my 17th birthday with my mother today and let me just say the staff are extremely friendly and the spa was great very relaxing and calm
This hotel is like a hidden gem. I had not heard of it till I went there for a work trip and like the pictures show it's a really nice hotel. The rooms are clean and spacious with modern amenities and furniture. There is music playing in the hallways. The receptionist are great and they make it their duty that you are well taken care of and are comfortable. Breakfast was one of the best I've had in a hotel in a long while. I definitely look forward to staying there again. Maybe try the spa next time.
Christopher “Superman” S.
Came here for a wedding, the rooms were spacious and nice. Great bar area that stayed open late for our party to keep going, and great hotel staff. The only downside was the completely packed parking lot.
First i must say as me and my lovely Boyfriend Walked in the hotel we felt very welcomed . Vanassa who works at the front desk was very friendly and professional . She told us about the hotel and we also ate at Marco Polo resturant and the food is excellent. The room is great and ofcourse the steam room and Jacuzzi was awesome! We will deffinity go back for our next Anniversary..
The staff here is absolutely amazing and will do everything they can to accommodate you needs. I was here for 11 nights with 3 kids and a dog and felt welcome and at home throughout our entire stay. The entire staff is amazing especially the front manager Kasey. She is processional, understanding and down to earth. I arrived having one of the worst days of my life and Kacey and Vanessa went out of her way to make me feel comfortable and at ease about my stay. I could not have picked a better place. If you are here one night or 1 month they give 110% to make it a wonderful positive experience.
Loved the turned down service
The front desk was very friendly and courteous. The room was very nice and spacious. One thing that was disappointing is not only the lack of a Continental breakfast but the breakfast bar was $15 which is more than I usually spend on lunch. Other than that the price of the room was reasonable and I'm pleased with my short stay.
Met friends for dinner at Marco Polo. It was great.
Great staff clean rooms good rated
Love this hotel, staff is friendly and makes sure your accommodation is satisfactory
Attended for a friend's wedding -- bar was very accommodating to all the revellers.
It exceeded my expectations (very friendly staff)
This was a great Hotel. The staff was friendly it was a great location. Bed was comfortable.
R. Drew D.
I was there for their Thanksgiving buffet. Good eats. Reserve in advance, arrive hungry, enjoy!
Very good service
Edwin De G.
Nice place in long island , a weekend getaway with someone special ! Great Staff and Beautiful Facility. Delicious Buffet Breakfast !
Less expensive than the nearby Holiday Inn and much nicer. The Viana is my first choice when I visit Westbury.
Went there with my friend for girls day, we enjoyed every minute of it. we booked a package, facial , massage ,Mani and pèdi.The girl doing my facial was so helpful, she answered all my questions and gave me suggestions .We didn't want to leave the massage table ,lol.The Mani and pedi was good too.I felt good for days and my skin was glowing also.I definitely would recommend it, especially as a couple .
Nice place to stay, but have to step up the set ups in the rooms!
Too bad they want 80 dollars to use a pool
(Translated by Google) Very good (Original) Muy bueno
We went to the restaurant, Marco Polo, and later spent some time at the bar. The restaurant was nice. Service and food we're good, although our servers could be a little eager to remove plates and glasses that weren't completed. Better too much attention than too little. Later at the bar, they had several unusual beers on tap, their wine selection was good, and the bartender always seemed in control of a large group.
Booked a certain type of room and was given a smaller room because a glitch had me on a different room. Staff was friendly but a bad experience for should've a nice night away.
The rooms are clean and just the right size. The staff is very friendly and will go out of their way to help. If you ever stay and aren't familiar with the area the staff is more than happy to help with dinner recommendations and setting your reservations.
Best time ever
Nice room, good breakfast options. They are quite far from restaurants and stores, but they have a shuttle service for guests.
The Viana is located is Wesrbury NY, and the service there is out of this world. The staff goes out of tjeir way to please each and every single guest. I'd recommend them to anyone.
Customer service was impeccable. Decor simple but effective. Parking lot is very tight for a limo. Overall I enjoyed my stay and would stay there again.
Great place to host a party.
Good location and very nice room.
Hotel rooms were very clean. Comfy beds. Great customer service staff. The lounge area bar tender was very kind. Great music to keep you up and moving.
Donna Marie B.
Was ok very disappointed and was very pricey for one night plus they charge for breakfast after paying over 300 dollars and it included nothing
Staying here was a wonderful experience ...the employees were friendly and went out of their way to help and we loved that it's "green" (environmentally friendly). The place was immaculately clean. We also ate at the restaurant there which was surprisingly fabulous with a very interesting menu... Love the whole experience!
Very nice, spacious rooms. Friendly staff. Good buffet breakfast available in lobby restaurant.
OMG Just the right place for a quick romantic couples getaway.
Very nice hotel and spa. Courteous staff and the food was excellent. We will definitely be returning
Melvin Bonilla (Mjb T.
(Translated by Google) Very good places (Original) Muy buenos lugares
A very nice and friendly hotel to stay at.
Servers were very attentive.
Excellent food and service
Friendly staff and great service, they also have a covinence shop on site. The food is excellent and the bar area is a lot of fun. Good place to have a stay or have a function. Parking can be tricky tho, it fills up quickly.
The room was fine, the view was not great but no problem. Free wifi was good, no problems during the stay.
Stayed there for an out of state wedding - very nice
Great place friendly staff. Amazing food.
My company had a holiday party here and it went smoothly on the side of the hotel. There was a nice cocktail hour where there were two people walked around handing out appetizers and there was a small table with appetizers as well. The main meal was served buffet style in a reception room - pastas, California rolls, and a roast beef carving station. Everything was okay in terms of food. There was also an open bar that seemed fine as well. The staff was helpful in getting everyone settled, which is why this is 4 stars instead of 3.
We spent Saturday night at the Viana Hotel and Spa. Service was amazing. Rooms were immaculate and the food was great! Prices can't be beat! Great place to spend the night!
Shanieka “Nikki” T.
Wonderful hotel. My family enjoyed themselves
I booked a block of rooms at the Viana Hotel and Spa for my wedding day and they went above and beyond for us and our guests! My wedding was on a Friday night and everyone got stuck in over 2 hours of traffic. When everyone came to check in, the process was quick and seamless. They even kept the shuttle buses to my venue running for an extra hour free of charge so everyone was able to make it to the cocktail hour. After my wedding, my guests had a great time at the bar that accommodated four wedding after parties until 4 am without a problem. The rooms were clean and spacious-my guests could not stop raving about the accommodations and the excellent customer service. The event staff, namely Erin Herlihy, made the process so easy and stress free. She and the staff put on a beautiful breakfast the next day and they were more than willing to work within our budget. I would highly recommend using the Viana Hotel and Spa- I can't wait to go back there on my first anniversary!
Reserved 2 rooms for my sister's wedding and was promised both would be ready by 1pm. Showed up at 1pm and the rooms were not ready. I had to wait in the lobby, where there were no seats, holding my luggage and tuxedo for over an hour. Didn't get my room until close to 3pm and only got 1 of the rooms (had to get keys to the other room after the wedding) shared the one room and had to get ready for the wedding in 20 minutes even though I was there hours early (obviously no one had time to shower or anything). Staff was not very accommodating about the situation. They offered to text me when the room was ready but that's about it. Didn't give us any discount or free drinks for their severe screw up. After the wedding we had an after party in the hotel lobby. I paid with a credit card and the next day I got a fraud alert because someone used my credit card number to buy a bunch of random things from stores in the area of the hotel. I later found out that the same thing happened to someone else who was there with me. Would not recommend this hotel.
Kobe burger was excellent.
Great Staff. Good breakfast. Clean
Gotta love this place amazing Great staff!
I am going to be staying here for my wedding night and so far the staff has been awesome. I'm looking forward to staying at the Viana!
Room was ok. Can clearly hear the people next door through the walls and the tv wasn't working in the room.
We recently took a block of rooms art the Viana for our son's wedding and had the rehearsal dinner there. The dinner was delicious and handled professionally. The hotel was comfortable and the staff inviting. They helped a special weekend be even more special.
Very comfortable beds! Strategically located and friendly . Friendly an courteous staff checked in on us to make sure we were satisfied
Nice clean rooms, friendly front desk staff.
Received a five star service when I came to spend a night here.Comfortable beds and very clean rooms
Nice suites great service
Huge parking lot
Love it. Spa, lounge, conference rooms & more
Friendly staff, good restaurant on site, and very clean rooms.
Excellent staff - superb customer service (Casey is awesome!). Very clean and contemporary hotel. We will definitely stay here again when we are in the area and highly recommend this hotel to any and everyone!
Nice room, fun bar, very friendly people.
Nice hotel located near Mineola. I was an overnight guest as part of a wedding at Jericho Terrace and the hotel provided a shuttle to the venue. The staff is friendly and the hotel is modern with plenty of amenities including a spa, small gym, restaurant/bar that is open until 11PM. The bar has some good food and the drinks are reasonably priced. The rooms are a little small and the rates are a tad expensive for what they offer, but they're definitely cozy. Overall, a good place to stay.
It was nice. Not much parking. Food was Bleh.
Beautiful hotel, great for wedding reservation blocks. Pool table and bar in the back is great for hanging out. Bar tender gave me a free cup of coffee as I explored the hotel.
Very nice staff very nice clean presentable room don't hear no road noise either being right next to the road
The Catering Hall was welcoming and clean. The buffet food was good and they have an entertainment room that can be used by party guests that was definitely a highlight of my night
Based on other reviews I was expecting a good experience but that was not the case. I called up to see if I could get an early check in and they said NO, only at 3PM. I arrived at 2:15 and sat in the lobby and watched several people check in early. Wow really nice...If you are staying at this hotel be prepared to have multiple weddings taking place. I stayed there Thursday - Sunday and there was some type of wedding, or wedding party going on every night. Saturday night was the worst and it felt like I was walking through a night club instead of a hotel lobby. As you enter the hotel you will be welcomed by a nice cloud of smoke in your face as they don't restrict where people smoke in the hotel. You can smoke right outside the front hotel doors. Once the elevator takes you to your floor you can hear jazz music playing in the hall. The music is a nice touch but I can hear it while lying on the bed in my room. I called several times to have them turn it down or off with no avail. The only reason this hotel didn't get one star is because my room was nice and clean. However, that is the only positive aspect. I was told I wouldn't be near any of the weddings taken place but this is a lie. I was woken up every night around 11, 1, and 2:30AM by drunken guests screaming and yelling as they tried to go back to their rooms. The hotel said "Oh we have security" and thats great and all but drunken people will find a way back to their room after 5-10 minutes and I'm already woken up. Then around 6:30AM I was woken up by the clinking and booming sounds of propane tanks being loaded onto trucks by the gas company right below my window. The maids start working at 8:30AM and chat at a loud volume outside the rooms. I could hear them down the hall. They were also vacuuming rooms with the doors open. Again, more noise. Parking is a NIGHTMARE. They have specific signs for about 10 parking spots that say "Reserved for Hybrid Vehicles" or Reserved for Carpool Vehicles". However, no one follows this rule as I saw various large non hybrid trucks in those specific spots. All of the other parking spots say "FOR HOTEL GUESTS ONLY" but most people parking there are coming for pre-wedding parties and park in these spots. No one monitors where anyone parks and I had to park down the block several times on my arrival back to the hotel. They say they have "Valet Parking" but with only one Bellhop it would take you longer for them to park your car than to walk from down the block. After complaining to the manager I received some sort of apology but more of a lecture on "Well this is prime wedding time." I was also told someone from the hotel would follow up and no one has. Sure your lobby and clean rooms might be 4 star but your customer service is 2 at best. I will NOT being staying here again.
Great hotel and fantastic staff! Definitely would recommend! Oh yeah....there breakfast is amazing.
Very small not what I expected
No complaints...clean room, friendly staff & good food
Good location, clean
Excellent! Recommend the Penthouse rooms! Awesome service!!
Very comfortable feeling when I checked in i was going through various issues, it was my birthday and lost my debit card in the place I was prior to. My best friend helped with the worker who was very helpful and consistent , she was Spanish and I forgot her name(sorry) the reason I'm only giving 4 is because on checkout the tall handsome guy African American made a statement I over heard about me being a transgender with a female worker and there were giggles. Other than great hotel to relax at ease , spa and great guest service????
The Viana is a boutique hotel with first rate service! This hotel was a big part of our wedding weekend. We are from Michigan and most of our family & friends are from out of town so finding this hotel to help us plan and accommodate for all of our guests was a god send! Major shout out to Event Manager Erin. After all the wedding planning for the past year Erin & I have become good friends and all of the staff at the hotel went above and beyond to make the weekend special for us. My bridal party utilized the spa for our makeup & hair, we held our after party and breakfast in their banquet hall and they opened up their meeting rooms for our wedding guests to play cards and hang out in between wedding activities. I am so glad we found the Viana & it will forever be a special memory staying there for one of the biggest weekends of our life.
Lovely stay at thi s modern hotel.
Nicely appointed, friendly staff, great pool/game room. Would definitely stay again next time I'm in town. Maybe actually enjoy some of the spa next time!
The spa is a 5 the restaurant a 3 and the drinks a 5 hope this is helpful
The services were first rate. The staff was very professional and soothing.
What a beautiful place in the middle of Long Island, the restaurant is really good too.
The service was AH-mazing!!
Great room and customer service was excellent
Tamika Sealy A.
The location was very nice. Extremely quiet. I got there and was greeted immediately, and told where to go. On the plus side, there was a flea market right around the corner.
Very nice hotel, staff was extremely professional and courteous!
Rooms are worn down
Overall, I had a pleasant stay. The staff was accommodating and the room was spacious and clean. I did not get to try the spa, but I would've liked to. The hotel is easy to navigate, and it is centrally located in an area where there is much to see and do.
Amazing customer service
Close and classy, good/friendly service, good value
The employees are professional and personable.
Rajib Mazhar H.
I attended a wedding reception at the hotel. It was very nicely done. Good service and lots of parking.
Very great experience even though I was there such a short time
Vanessa -one of the hotel's front desk associates was so very helpful, obliging and pleasant.
Room was average, experience was terrible.
Cool lobby, nice rooms
Great spa! Superb massage and amazing Image skincare products
Location was great. Staff were super friendly. A bit swanky for my taste but the facilities looked awesome. I didn't use the spa so no comment. Rooms were very nice. Sheets could have been softer in my opinion but I'm nit picking. I was at a concert at the time but apparently the fire alarm went off due to a water leak or something and couldn't be shut off for a bit so everyone got a free breakfast the next morning. I slept through it so I can't tell you about the food. Overall very nice place. Shout out to the man who checked us out. Friendliest person I ever had the pleasure of meeting. I wish I could remember his name
Beautiful hotel and rooms. Very clean and smells nice. Friendly helpful staff. Easy to find location.
Really nice workers and lovely spa/steamroom
Fancy, shmancy!! Clean & prolly $$$
Great wedding/event location with dining & spa.
Great location for a party. Didn't stay at the hotel but the lobby was clean and the staff was great for our party
I cannot say enough about this place! Took my bf here as a b-day gift for an overnight thing and omg it was so amazing????
Rachel K. B.
Hotel was great, very clean, friendly staff. Room was huge. Bed made you lean towards the middle, but I didn't have an issue with it. Still comfy. I LOVE the texting service to the front desk. Did not try the restaurant or spa, but would definitely come back!
This hotel is really nice so clean food test grate and the staff is very friendly I will visit another time,
(Translated by Google) And (Original) Si
The environment was clean and classy. Food was excellent and there was a great beer selection as well. Staff was friendly and service was fast.
My wife and I stayed here for our anniversary. We were greeted at the door by Joe, who recognized us from previous visits. Due to an issue with our reserved room we were given a free room upgrade to a suite. The room was huge and clean. There was a tv embedded into the bathroom mirror. Dinner at Marco Polo was excellent as always.
Kelvin A. B.
Went for Mother's Day brunch. was very unorganized: long wait to be seated. Got seated thirty minutes after reservation. They tried to seat my family of five at a small to to take for three or four
Cost, wonderful staff, great spa, clean, near movie and shopping and close to the highway. Pool could be bigger
Great hotel with friendly staff and clean rooms. Here for a wedding and check in was a breeze. Highly recommend!
Mark Ii C.
(Translated by Google) To go with your partner and have a great time (Original) Para ir con tu pareja y pasarla de lo mas rico
This is a great getaway spot. I was part of a Spajama Party and had an amazing time. The staff was wonderful. Kasey and Veronica were wonderful. Will was the absolute best!!!! He took care of our party from the time we sat down for lunch and was there for us for the rest of the night. He made the experience even better. The spa treatment was to die for and the room was great. I will definitely be coming back to this Hotel in the near future.
Great stay. This hotel is located in Westbury long island. Generally good amenities, good restaurant (wide breakfast selection in the morning, Asian fusion at night). I didn't use the spa / get a massage myself but heard it was really good from at least one other guest. Rooms are nice. TV actually works as designed. Menus and service info available in the TV portal. Room I stayed in was clean and modern. Most of the staff is pretty friendly and very helpful. Would stay again.
Went here for a couple of days to relax, tub was dirty and room service was not in the least helpful. TVs were old and food was decent at best. Would not go here again
Kevin Jones J.
we reserved 2 rooms only got 1, the pool was tiny and not even a real pool the hot tub fits 2, ac is loud, doors are loud and squeaky, doorbells dont work too well, bed was comfy but many people we came with got rashes from the detergent or something overall a mediocre experience
I had a great stay.
My wife and I enjoyed a staycation here. The room was great (131) its at the end of the hallway tucked away in the corner. Our package came with breakfast which was served buffet style and offered a wide variety of choices. Will the bartender was great and made us some awesome drinks!
I went there for a professional breakfast and gathering. The staff was very helpful, the food was good, and the hotel was very clean and tastefully decorated. I would certainly consider staying there if I had a need.
Had my anniversary and wife's birthday and everything tuned out perfect thanks to viana staff
Spent my daughter's wedding weekend at Viana. Great food in Marco Polo restaurant. Staff helpful and attentive. Room was lovely, clean. Bed comfortable. Very good experience. Would recommend.
Beautiful Ambiance and friendly and accommodating management and event staff!
Chonghun Daniel Song (.
One of the best hotel in this area. Nice meetng room available.
A decent hotel with a small bar and restaurant.
I went there for a wedding reception. The food was really good! The rooms were also very nice
Excellent service, and the liveliest hotel lounge I've ever seen. So good, it attracts a lot of locals.
Lovely Clean place. Very nice bar and breakfast.
I felt relaxed, comfortable, and happy during my stay. The property had everything we needed. Definitely would recommend to everyone..
I loved staying at the Viana Hotel. I was there on business for almost 2 months.
REALLY GOOD !
The restaurant is a great place to have dinner. The food and great and service was excellent.
I like the spa.!
(Translated by Google) Well, the most important things are how they treat you and it's nice to spend there (Original) Pues bien las avitaciones mas como lo atienden a uno y es bonito pasar ahi
Viana hotel and spa is a great place to spend some time away from home! Doing one of the packages is the best! We had a spajama party and it was a great girls night! I will be planning another spajama soon!
Beautiful place for somebody else to get married you got it all good people
Would stay again
Great room! Awesome bar/game room.
Clean hotel with large rooms. This is the first hotel that I've ever been to where you sit down at the front desk while checking in. (Not at all significant but it was entirely different for me)
Great amenities and courteous staff.
This hotel was great. The staff was friendly and attentive. Room was clean and comfortable. The shower had the best water pressure I have ever had in a hotel.
Bruce the front desk personel was awesome...The nicest most respwctable guy I have ever come in contact with!
I loved staying at the Viana Hotel. I was there on business for almost 2 months. It was my home away from home. All of the staff were exceptional from the front desk, restaurant and housekeeping. Everyone was very professional and respectful. They made sure all of my needs were met, no matter how big or small, it was always important to them. Room was clean and comfortable.
Awesome facility, great friendly staff. Would definitely recommend to a anyone.
Top experience. From Vanessa in the front desk to Will and Johanna during dinner/drinks I cannot complain. Everyone made sure to help and ask to help any time they were around. I will not hesitate to come back any time.
It was lovely
My visit was very pleasant. The accommodations were great and the staff was very kind and helpful.
Clean and very nice staff
clean, beautiful suites, smelled like cinnamon in the halls, quiet and tranquil.
Clean and quiet.
(Translated by Google) This place is located in Westbury, NY, this hotel is amazing to stay, its rooms are big depending on the price, besides the service is excellent (Original) Este lugar esta ubicado en Westbury, NY, este hotel es increíble para hospedarse, sus habitaciones son grandes dependiendo del precio, ademas el servicio es excelente
Joseph Di C.
Love this place. Had a nice, romantic, overnight stay here with my wife for our anniversary. The jacquzzi suite was awesome. Never got a chance to check out the spa because we never left the room. Save up a few sheckles and spoil yourself a little.
Clean room great service
Best value for money
Came here for my anniversary and it is very nice. Helpful staff, very clean, and the room was great! I will definitely be coming back.
Ifoma Pierre (National S.
Great place to relax and unwind
Loved top floor room we had. Had such a great time at this place. Bartenders were very friendly. The game room here is so much fun, they have so much stuff to do. Everyone was great and professional and the crowd is classy too. I highly recommend this place!
one of the best hotels out there. I loved the jacqu inside my room. very nice staff . unfortunately a bit Expensive.
Pleasantly surprised by this gem! Rooms are great! Modern look. Spa, small pool, jacuzzi. Had a great stay.
FANTATICS PLACE TO STAY AND THE SPA WAS VERY RELAXING! I WISH THEY HAVE MORE HANDICAPPED SPACES BY THE ENTRANCE AND 3X LONG ROBES FOR BIG PEOPLE BUT OTHER THEN THAT IT'S A GREAT PLACE TO STAY AND THE FOOD WAS EXCELLENT!
Great staff. Amazing zen decor. Beautiful spacious rooms.
Attend a company x-Mas party. The decor was absolutely gorgeous. The food was very enjoyable. Would derful atmosphere & pleasent staff. I would love to attend another event there. I had a great time!
Yvette “Tee” P.
Best bar and body spa
Nice breakfast and bar area. Clean large rooms, not fancy but certainly professional.
Nice hotel. Booked it for my wedding and they were very accommodating.
Service excellent ???? rooms clean
Nicole Monet R.
Huge wedding party was staying at the hotel. We partied at the hotel bar and game room until 5am. We were so well taken care of. The staff is super friendly and accommodating. Room was nice and clean. Got a trim and blowout before the wedding at the spa. 2 birds one stone! Complimentary coffee, flavored water and hot apple cider at checkout. Would definitely go again
Beautiful hotel! Luxury for an affordable price.
Beautiful hotel, lots of amenities, helpful polite staff.
Nice size room, good service, good breakfast. Loved the we sauna. The Jacuzzi had way too much chlorine though.
Makes you feel at home
Very nice hotel
AMAZING !!!!!! Spent the night with the LOVE of my life!!!!!
Expensive, getting a bit run down. Lots of people use the hotel to get to wedding venues nearby. I heard that Best Western just bought them. If true that's not too good.
Good place to stay.
Great service. Nice rooms. Good food.
Enjoyed our stay, the staff was friendly
What an awesome hotel!! The staff was extremely helpful, friendly and courteous and all shared a mission to serve their customer/guest. In short, they couldn't do enough for us to ensure that our stay was over-the-top. The thing that I loved about this hotel, was that each associate/ employee was "empowered" to answer an inquiry or solve an issue--I NEVER heard, "that is not department" from anyone. The rooms were spic and span and well stocked with anything that we needed. The linens and beds were fabulous!! I highly recommend this hotel.
A fun place to stay. Staff is very nice. Breakfast is great.
Best place ever
Over priced and traffic is terrible in the area
Rooms were nice as was the staff and food. With three wedding parties booked to stay it was at capacity and the bellhop seemed a bit overwhelmed but otherwise it's stay there again. Sadly we did not have time to visit the pool or spa
The staff was very friendly and accommodating during my overnight stay for my sister's wedding.
We stayed at Viana for one night as part of a wedding party. I would call it a nice hotel, but not a great hotel. The service was acceptable, and the room was a decent size. My girlfriend and I both disliked the pillows, and the bed was perhaps the loudest creaky bed I've encountered in my travels. It wasn't uncomfortable in any other way, but it was really loud. Speaking of loud, the doors to the adjoining room may as well have been made of cardboard. I recommend requesting a room without adjoining doors. Aside from those ultimately trivial complaints, it was a pretty good stay - but nothing stood out as "great". The exception is the Marco Polo restaurant. If you're looking for a bite without going out, it's a good option as long as it's not too busy.
Service was great. The staff couldn't be nicer or more accomodating. The room we stayed in was nice as a "go green" hotel there weren't any paper books or guidance laying around but all the same information was available via the interactive TV in the room. We ordered in-room dining food from the restaurant and the portions were big and delicious. The room wasn't sound proofed that well as I could hear the other guests on the hallway as if they were inside my room and knocking on doors nearby felt like the knock at our room.
It's definitely a hotel. 6 bucks for a small tube of hair gel I needed one use out of, and 10 for a miniature bottle of alcohol from the gift shop.
Great hotel! Really enjoyed my stay there. Clean and comfortable rooms.
We dad a spajama party package this past Friday. What a great time we had. From the moment we arrived the service was excellent. The checking was quick and painless. The room were amazing and spacious. The food was delicious and the spa was awesome. I had a wonderful massage. It was so relaxing, then headed to hottub and pool to end our day.
(Translated by Google) I loved! (Original) Me encanto!
The HVAC equipment for the room is in the room! This makes for a poor nights sleep as the motor is very noisy. The 14 foot lap is in a basement with no natural light. It is not a pool but water with a current generating motor. Whirlpool is for two people - very tiny. I would not stay here ever again. Worst hotel I have ever stayed in.
Was good, only stayed the night, so we didn't use any facilities. Yeah.
Awesome time. Great resort....without the Caribbean
We stayed here for a night. The room was great. Had everthing you would need. No problems. We went to the game room which was cool. No problems.
Very nice hotel very clean and the staff was welcoming
Joseph R. P.
Clean and upper scale, recently acquired by Best Western chain though you wouldn't know it by the looks.
Good for weddings, friendly service, rooms are decent, but hallway on our floor smelled the entire weekend.
Needs another parking attendant
Alejandro Del V.
I didn't saw much but it was clean an elegant and the staff was very friendly
Very comfortable hotel
The room were nice, but a little noisy, could hear everything in the hallway
Staff was somewhat pushy, clients seemed a bit too loud, and place was not as relaxing as advertised.
We stayed in room 301, phone didnt work tv didnt work couldnt orsee room service. Me and my husband both wanted coffee in the morning from the room coffe machine but there was only one cup and only enough cream n suger for one cup. The experience n service wasnt not worth the price we paid for one nights stay.
The phones didn't work the air conditioner was broken. Nobody came to fix it. I wantes to get room service and it wasn't available. There's barely any parking and the concierge is more concerned flirting with guests than helping out.
I stayed at the Viana Hotel and Spa from Thursday Feb 28 through Sunday March 3, 2013. We had a party of 14 in 5 rooms. 4 of us used the Jacuzzi, all four of us got a skin infection called pseudomonas. At first we thought it was bed bugs but he hotel assured us that the rooms were checked. I originally called the hotel manager named Chris on Tuesday March 5th after the rash appeared and a large lump in my armpit - and told him the Jacuzzi was gross (we even saw pubic hairs floating on a foam) but we never put it together that their could be some nasty bacteria mixed in. Once I got back home to Florida, literally after I hung up with the manager, my sister in law sent me a message trough facebook and asked me if I had bites, and I sald call me. We spoke and she told me that her, her husband (my brother) and their 6 year old daughter all had the same rash as myself. As a Leukemia survivor I immediately thought the worst (due to the lump in my armpit and called my oncologist to get blood work done. My blood wrok was normal thank goodness, I then went to my dermatologist and they confirmed that it was a pseudomonas infection AKA hot tub folliculitis. I then called Tariq the next hotel manager and he pretty much said that they needed proof. So now I am stuck with a $600 hotel bill, and hundreds of dollars in medical expenses not to mention a horrible rash and antibiotics that are giving me horrible muscle cramps and diarrhea. The manager won't even credit our rooms back. I am hoping American Express helps me out with this. Other than that the hotel was great. But I still can only give it a terrible rating due to this situation.
Nice hotel room and friendly staff.
Polity stuff, very clean.
I've had the best night at Viana hotel and Spa , it was so authentic, my boyfriend was so surprise for his birthday. Dinner , breakfast was on point , very clean and the people were so kind to me and my boyfriend . I can't wait to go back on our anniversary, I love this place so much I felt like I was in paradise last night , thanks for the service guys, I enjoy every second of it.
Great beds,food and decor of hotel is also different from others.
Bartender made a big deal of my party ordering pizza to the hotel and would not let us eat it at seats by the bar (not seats at the actual bar). I felt this could have been handled better by the staff especially after how much business my wedding party spent there over the past 2 days.
Attended for a work meeting. Friendly staff and the hotel looked very nice.
My room was great and my bed was very coffentable
Excellent spacious room. Great staff and immaculate facilities
Awesome hotel they are super nice workers and great for allergies with their breakfast reasurant downstairs
Nice place but the surrounding area is not much too look at. Great staff, very polite and helpful.
Staff was very friendly. Was given a free room upgrade without even asking. Room was clean and nicely decorated. Would definitely visit there again when I am in the area.
Great location. Personally felt bedding could be improved.
Decent accommodations. Wish there was continental breakfast
Angel Guevara, J.
We went to see a wedding band perform. The hotel was nice, clean, and the staff was friendly.
Nice facilities. Friendly staff and easy parking. Great stay and will stay again.
Great looking rooms. Clean and comfortable. Great breakfast, dinner was so so.
I enjoyed my stay at the Viana for my friend's nearby wedding at the Swan Club. Our Penthouse room was very clean and nice. The bathroom was lovely, and the toilets are very eco friendly, I love them. Only minus about the room was a periodically repetitive screech from the A/C that was periodically loud enough to ensure that we turned off the air once we were in the room. Turning the air off wasn't an inconvenience because it is not yet summer, but it's something they definitely need to fix before the weather gets hot!
Very nice and clean hotel. Staff are very friendly and helpful
Excellent service. Clean well kept rooms
Was not impressed. Stained chair and carpets . Manager didn't nothing to accommodate me.
The service and rooms were perfect and beautiful!
Loved it. Loved everything about this hotel....
The hotel isn't in the nicest area, so you will either have a view of a busy street or the rooftops of an industrial complex. The decor is nice enough but dated and has looks similar to that of a Marriott, definitely not a four star hotel. So far, I've had contact with the door man, an older gentleman, and really sweet and helpful. The remaining staff I've had contact with is rude at best. There's a gentleman working at the check in desk who has yet to say a word to me. He just stares and he is definately not pleasant. I've had to deal with one of the check in women, who has got to be the single dumbest person I have ever met. The girl makes the cast of the Jersey Shore look like PhD candidates. I wouldn't care about the stupidity if she weren't so rude. The girl has a misplaced attitude that can only be attributed to lackadaisical a management style, since I doubt that her behavior would be tolerated under a capable manager. If you have business or family in Jericho, I understand the need to stay here. If you have any other options, stay somewhere else, or avoid the staff.
Nice green hotel good location off lie
The hotel was great, but the staff was the best I've experienced at any hotel ever. Louis offered the most friendly greeting when I arrived, and Will at the bar was a lot of fun to hang out with while we had drinks. You won't be disappointed in your stay here.
John P K.
Visited conference room. It was nice, food was decent
The rooms were nice, clean and spacious. The front desk and all the hotel workers were extremely pleasent and easy to deal with. I really enjoyed my stay here
Stephen La F.
Great staff! Excellent room. Good breakfast.
Great place, friendly staff and great amenities as well.
Absolutely lovely!! The service was top notch!!
Great massage... Followed by great dinner. Beautiful, comfortable room. A little trouble with the ventilation system in the room, but they addressed it immediately! We'll be back!
Probably the best massage I have ever had (and I\\\\\\\'ve had a lot). The spa at the Viana Hotel and Spa is not as big as other other places (Bliss, Red Door, etc.) but certainly gives you bang for buck where it matters -- on the massage table. I am purposely withholding my massage therapist\\\\\\\'s name because I selfishly don\\\\\\\'t want to share her! She worked her magic hands on the many knots accumulated from snow shoveling and stress, and she accommodated my request to target certain areas. It was such a great massage, it seemed longer than 50 minutes as she intuitively worked out what and where without unnecessary chit chat about pressure. Quiet. Relaxing. Perfection.
Robert T. Burns J.
The room itself was probably the best room I have ever had for myself. Private desk area, refrigerator, microwave, thermostat, coffee machine, transportation to and from the wedding venue. Extremely competent and courteous staff. The only bad thing was that my stay want long enough to take advantage of their entire floor of a spa and separate floor consisting of a bar/restaurant and a gaming room.
I lost my house in a fire and Viana were very accommodating and got us anything we needed for the 2 days we were there. Nice facilities and warm rooms.
Rooms were spacious and clean, staff was helpful. I did notice that glasses and other room service items were left in the hallway for a prolonged period. This stuck me as odd.
Love this places :)
Ideally located for many venues. Close to major highways. Close to restaurants and entertainment. Staff is friendly and helpful. Had two minor issues with the room which were promptly resolved to my satisfaction. Spa was booked so I didn't get to experience it. Romantic package is four strawberries, champagne, and roses scattered everywhere. Roses are a nice touch of you like that sort of thing. Breakfast was typical continental but with better quality ingredients. Room is the right size for a weekend for two.
Good location, with big rooms and amazing service.
its a nice place...
Sara press the button. The first is not responsible or not, I think you were looking forward, copy or show you the other hand. This means I won't go away for two at this point. I hope you're doing. I'm going for you guys. I'm going for you guys
Great hotel. Clean. Planning on possibly staying for wedding night
Stayed overnight in one of many rooms reserved for a wedding held in a nearby venue. The Viana is modern, very clean and full of amenities. Our interactions with the friendly and efficient staff were always excellent. Nothing but top quality.
Oswald David J.
Great hotel! Dining is a bit too expensive. The rooms are great soft pillows and beds. Very clean. Would stay here again
Was here for the Wedding Expo as a vendor, the hotel was very nice and plush. Great for an event or alike. Decor and furniture are well kept and of high quality. The staff are super friendly too.
A Google U.
Louis the bell attendant was SUPER!!! All the staff was, but he stands out - I travel all the time and have never had such service.
PH is a treat. The facilities are amazing, I will definitely be returning in the near future.
Had a wonderful stay. You made our 20th wedding anniversary extra special. Cant say enough great things about Louis who made our stay amazing from the moment we pulled into the parking lot. Dining staff went above and beyond our expectations. We were treated like a King and Queen our entire stay. Can't wait to go back!
My spa trip was very enjoyable. The service was excellent and the staff was very professional.
Beautiful, Beautiful, BEAUTIFUL. Very charming, clean, and updated hotel that pays its respect to our environment with tons of green friendly approaches. The staff are equally impressive, kind and inviting with professionalism and approachability. Great venue for a spa day, short or long hotel stay, lunch and dinner, weddings, parties, etc. You won't be disappointed.
The most friendliest, cleanest 'n attractive Hotel I've ever stayed at! Everything was just over the top perfect! Lewis was so very prompt 'n thoughtful, treated me like a dear friend! He has a charming, sincere smile, I just wanted to take him home! He would appear out of no where, always courteous, never pushy, with a big friendly smile 'n a solid handshake! Every staff member in the lobby was super helpful - even organized a Shuttle Bus to Newark Airport for me! Thank you for making my short stay so very comfy in every way! I was there Oct. 11 - 12, from Toronto! ??¸.•°*” ”*°•.L??E IS ALL ?¸.•*¨ *•??
Loved this hotel!!! Stayed there the night before and the night of my wedding and everyone there was so sweet!! If you get your makeup done there, Erika is THE BEST!!! She covered my back for my wedding to cover my acne scars up and she worked w/me to do my make up and one of my bridesmaids the way I had imagined it. After playing around with some ideas, we came up with a great and simple makeup that stunned for my makeup!! I HIGHLY recommend her!!! Stephanie who did my hair was so great as well! She did my hair and my bridesmaids hair exactly the way I wanted it. Also HIGHLY recommend her. Lewis and Joe, the bellhops, were FANTASTIC!! Super, super sweet and helpful! Lewis always had a smile on his face and wanted to see pics of my wedding the morning after. Anything we needed, he helped us out. He even put in a late check out for us w/o us asking. Loved my room and everything about it. The hotel was beautiful and clean. The only compliant I had was that the Monday morning staff charged my credit card as well as my husband's credit card. It was supposed to be covered by my dad as a gift. They charged our credit cards as incidentals for us to get into our rooms. We didn't realize it until a few days later because we thought that it was all covered and the charges were supposed to be reversed. Other than that, HIGHLY recommend this place for a LI wedding because it's a great central location for many different LI venues for weddings or other special events.
I recently used the Viana Hotel and Spa for my wedding block. I was sooooo pleased with the service and attentiveness of the staff at the Viana. Prior to my wedding, I called and emailed several times with Ryan and Erin. They were wonderful in returning my emails promptly. All of my guests at the Viana raved about Lewis and his fantastic customer service. He was sooo sweet, attentive, and helpful. Lewis treated every single guest like royalty. The entire weekend was so pleasant and I had a wonderful experience. I would recommend this hotel for a wedding block especially…. it has a nice spa, lobby bar, and a place to have a brunch the next morning.
Second week here on business and I'm really happy with this hotel. Staff is very courteous. Housekeeping does a great job. Rooms are very clean. Its always a plus to have a microwave/refrig that you don't have to call for.
I've been to the very modern bar and game room at the Viana and found the staff, especially the bar/restaurant manager very friendly. Service was great and we had a great time playing pool in the game room. Looking forward to experiencing their spa services one day.