I had asked for medium pressure, but recieved light pressure instead. Was asked to wear a mask while laying face up, and I felt like I was suffocating. Not a relaxing experience whatsoever. I won't be back.
Had such a great massage, honestly the best I've ever had! Rochelle (I think that was her name) was amazing!!!! Thanks so much
I had asked for medium pressure, but recieved light pressure instead. Was asked to wear a mask while laying face up, and I felt like I was suffocating. Not a relaxing experience whatsoever. I won't be back.
Had such a great massage, honestly the best I've ever had! Rochelle (I think that was her name) was amazing!!!! Thanks so much
The staff that operate the Hand and Stone in Cary (Colonades Way) are the best ever! The ease of making appointments and the price and service we recieve as a family are always top shelf! I would suggest becoming a member to their mothly members account becuase the benefits are priceless!
This Hand and Stone hire very knowledgeable and skilled therapist.
Massage and Facial I received were both amazing experiences... Staff is friendly and location is clean ... I recommend this spa ... thanks for the relaxing atmosphere I received At Hand and Stone In Cary, NC Waverly Pl loc
I had a great experience here. I was on time to my appointment and the wait wasn’t long before being brought into a room. The masseuse was considerate, professional, and most importantly, skilled at her work.
This was a Christmas present from my husband and it was a very nice experience and I look forward to doing this again.
The massage with Hadrian and facial with Karen were excellent! Highly recommend this place.
Amanda Patterson _ Staff - P.
I love Hand and Stone. It is easy to schedule appointments and I feel amazing when I leave!
I love my massage therapist. I leave feeling so relaxed. I love the ideas I receive to allow my massage to last longer.
I was very pleased with my facial at Hand and Stone Spa in Cary, NC. It was my first facial ever and it was very relaxing . She answered all my questions about care of my face, then and now, and was very knowledgeable. Thank you!
Super easy experience when sending a gift to a loved one. Best I've seen yet.
Great place staff very professional. Definitely will go again.
Elizabeth Gibson D.
Hand & Stone in Waverly Place is my go to for a relaxing hot stone massage. I highly recommend Amanda! She really knows her craft. The facility itself is very clean & provides a welcoming atmosphere from when you’re first greeted by the friendly front desk staff. Hurry snd book your appointmentt!
This place is tranquil. The massage are wonderful. I love this place.
What a wonderful atmosphere for a massage. From the moment I walked in the door, the staff really takes care of me. Ive been going there for quite a few years now and still DELIGHTED. I can see why this location is voted the BEST for the past 6 years in a row... keep up the fantastic customer service
Eileen M H.
The stress relieving massage did exactly that. I left there feeling relaxed.
They are always the best. They make you feel welcome that you are there. The services are wonderful.
Always a pleasure to get a facial with Jana or a massage with Shawn.
We scheduled a couples massage where I would receive deep tissue and my wife would get Swedish. We confirmed this the day before we came. The day we got there, they did not confirm with us what we would be receiving, and they ended up reversing. I was continually asking for more pressure, but my masseuse did not clue in. When we checked upon leaving, they confirmed the mistake but offered no compensation for it. Poor form in my opinion.
My visit was everything I wanted and more. Amazing staff, therapists and store. A really wonderful experience.
A very welcoming and kind staff, with excellent Massage Therapists in a warm environment. I highly recommend the Cary "Hand and Stone Massage and Facial Spa" and in particular Natasha who in simply Outstanding.
I enjoy going to my appointments for a massage and facial. The Hand and Stone staff are so friendly and professional. They make you feel like you are the most important customer when they check you in and out
Christine! You were amazing! My partner loved his very first massage. Thank you!
The male masseuse need additional training. He rushed through the entire 50 min massage. No focused on the areas described. Only wanted to work on my back and shoulders.
My massage was awesome. Pay the extra for 80 minutes instead of 60...well worth it.
Always a great experience.
Horrible customer service. Will not be back
Always exactly what the Doctor ordered. Staff is friendly, courteous and very helpful. Just wish I could go everyday.
Best massages by far.
Wonderful services and professional and friendly staff! Highly recommend!!
Relaxing, upscale atmosphere, easy check-in, skilled massage therapist Shawn worked out all the neck and shoulder kinks with comfortable pressure.
Purchased a service with the coupon "1 hour massage or facial" which turned out to be 50 minutes. Just keep in mind if booking with the coupon tha it is not a full hour. You can add on a scalp massage, which I did for my wife, and it was worth the additional fee. Will return (only because my wife cannot massage herself), but now I am aware of the "special" pricing.
I love this place but I’m giving three stars because my masseuse was very chatty and all I wanted was to relax not answer questions about past or up coming events in my life. I assume her chattiness was the cause for my almost 30 min wait. She was also very rough which left me sore for a few days including my WEDDING day. When checking in I made sure that they noted that this was just a regular massage not a deep tissue one—apparently she didn’t get the memo. I let her know to ease up a little and then I couldn’t feel anything at all—there was no in between.
Been going here for 3 years for facials. Leslie is the best and I trust her completely. Highly recommend this location. Staff is always friendly and I immediately feel relaxed when I walk in.
Absolutely loved my massage and foot treatment. Added some aromatherapy which topped off my experience. Christine did a great job with my massage. She took time afterwards to answer some questions.
The massages here are top notch. If you haven'tt had a massage here yet, I recommend giving it a try!
I love this place. Great massages and the people are very friendly. Only thing is that if you don't buy into their membership, the massages are very expensive. A swedish massage runs for $99 for 50 min. You can go elsewhere and get 10 more min for less than that.
It was relaxing. Not quite what I expected. But it was relaxing.
Awesome! Top notch customer service. All of the staff were friendly and very helpful. I highly recommend!!!
Professional staff; very friendly and welcoming! If you need to relax and feel pampered this is the place to go!
The BEST place to go from the moment of entry to the floating joy you feel when you leave. The help are such a pleasure to talk to, to get the service(s) you want a/o need.The practitioners are all wonderful-male or female, the rooms are very pleasant, clean, and subdued-all adding to your pleasure. In all, you can't find a better choice for your physical and your mental health.
Always friendly staff and great experience
Kristen was awesome. I went on for a massage due to an ongoing ache in my lower back. My massage was not only relaxing, but I walked out feeling so much better. Thank you so much Kristen. The ambiance was just as amazing. Room was dimly lit, music was very relaxing and the bed was so warm. I am looking forward to my next session .
I had an awesome facial done today by Chelsea! She did a great job& the entire experience was pleasant, from how friendly Chelsea was, to her conversations & service! Deff will be back!! Love the products she suggested for my skin concerns as well! It was a nice treat your self day!!! Deff recommend this place & if you need facial book with Chelsea :)
The facility is clean and calming. The receptionists are welcoming and knowledgeable. The massage services I receive are incredible and a must-do. You can’t go wrong with this place! Side note: ask for Shawn, he’s awesome!
Nice place Good service Easy check-in Clean, kept up facility
My 1st visit. Amanda did very good. She quickly found the difficult places. She is very personable as well. Book another visit.
Colleen Marina S.
I would definitely recommend this place! They are very professional and very nice! I had an amazing time! ( if you are pregnant and need a massage I definitely recommend this place!)
Love Hand and Stone. I've had a facial, swedish massage and deep tissue massage. All three were fantastic. Alan gives and execellent massage. The spa is very clean, relaxing and calm. Appointments always on time.
Awesome and great experience ????????????
Hand and Stone has become my favorite way to treat myself. I only wish I’d joined earlier. The staff are so friendly and knowledgeable. The atmosphere is relaxing and I look forward to each appointment.
Amanda is great
What a wonderful place! Great customer service. Excellent staff. I've tried a few other places in Cary but this is the best.
Relaxing and great service
Went for a gift certificate for a family member and immediately felt the ambiance. Will be going back to try a massage for myself.
I love this location of Hand & Stone. I live in Durham and it's definitely worth the travel for me. I've never been disappointed :)
I’ve been getting deep tissue massages at Hand and Stone for the last few months and my neck pain has improved a lot!
Lesley knows her stuff. She's transformed my skin in just a few months. She's soft spoken and so kind! I look forward to every visit because I know I'll look great but she also is so encouraging about skin care, I know I'll feel great when I leave too!
I have been reaching out to the 2 local Cary locations and the Corporate number I was given about not receiving a certificate for a massage I bought for my wife for mother’s day. All I have received were snide comments on my Facebook post about them but no one will reach out to me or help me resolve the issue. We will both need a massage by the time I’m done dealing with this but I believe once I get my money back we will be taking our business somewhere else!
They do a great job. My whole body feels so much better. I highly recommmend
Hands down the best deep tissue massage I've ever gotten!
Maria Rene B.
I had a wonderful experience while receiving a facial in January. The staff, from beginning to end, were super friendly, helpful, knowledgeable and efficient. I totally enjoyed relaxing, then learning about new strategies to help my personal skin issues and how to use them. I am looking forward to going back, as I joined the club!
A very friendly and personal welcome to a non member who visits only infrequently (whenever I am in Cary NC). The massage itself was better than excellent delivered by a happy and friendly therapist. I will be back next time I am in Cary (March) .
Reasonable prices. Fantastic service. Very very pleased with both massages and facials
Amanda is a wonderful massage therapist and the atmosphere is very relaxing. The staff are very helpful and friendly. I love this place!
I would like to say that this place is very nice, clean and professional. The only reason for my low rating was my experience with the actual massage therapist. I was very nervous when I came here with a group of friends b/c I had never received a professional massage before. We arrived about 40 minutes before our appointment to able to do our check in since we were 5 girls. There was a bit of a slow down b/c they were having a bit of a slowdown with there computer system which is totally understandable, we have all been there. The ladies in the front tried there best to go as quickly as possible to get us checked in even with the delay. Once everything was done we sat down in there very nice and comfy waiting room and waited our turn to be called in. Out of my 5 friends I was the fourth one called in. I walk into the room with the therapist who just bluntly asks me what I want done. I explain to her this is mt first time and I'm not sure what to ask for. She tells me you can get a full body massage or work on one specific place on your body so I tell her since it's my first time I'll do the full body massage which she replies well since you were late and it took you so long to get checked in I just want to let you know that you have to give up about 10- 15 minutes of your session so I can finish on time. Before I could say anything she looks and me and says go ahead and get undressed quickly so we don't waste anymore time. I was so in shock I just hurried and got undressed. She ended my session and I went into the waiting room and had to wait about 10 minutes for the rest of my party since I was the only one penalized for "being late". when I told my friends what happened they were all in shock. So like I said this place is great but it does come down to who your massage therapist is.
What a lovely place this is, the staff are wonderful and attentive to your needs. I recently had a lovely relaxing full body massage here one of the best I have had. I would recommend if you live locally or even visiting the area to book an appointment with them you will not be disappointed. I always make a point of booking a massage at Hand & Stone when I come over visiting our family from the UK I just wished we lived closer so I could make use of their lovely treatments more often. Keep up the good work. Julie Cooke Devon UK
Sonia Soto H.
Part of my monthly health routine, and it's worth it!!! Very personable!
Great experience all around. From the moment you walk and are warmly greeted to the waiting area, rooms, and massage therapists - it is an overall great experience. I have had multiple types of massages and multiple therapists and each one has me wishing the visit would last longer or that I need to go more often.
Had my first facial today and it was absolutely amazing! I can't wait to do it again!!
Great! The front staff is always so friendly and welcoming, and the massages and facials I've had here have all been excellent! The monthly membership is definitely worth it for me!
Jana did my facial and did an excellent job!
Wonderful as always. Add-ons are expensive.
Always pleased with my experience at the Cary Hand & Stone. I regularly see Amanda and she's personable, friendly and listens to my requests for focus areas.
Skilled therapists! Best hot stone massage ever!
Great experience! Employees are very friendly and helpful.
I’ve been a long time client of this location. Christine and Erika are wonderful. Although I have much closer spas, I’d happily drive the 20+ minutes to go here.
PERFECT!!!As always NEVER disappointed
Great staff. Great massage.
Been there once, called to see what the non-introductory" pricing was and felt as if I was entering into a pyramid scheme with a lot of double talk and misdirection... "Just tell me how much a deep tissue massage will be"... finally gave me the NON MEMBERS cost... then click... Make use of into pricing because that is the typical pricing in the area... but after that just find another place because their prices have delusions of grandeur where as the services are still the same old and basically simular to Massage Envy... lot's of turn over it seems because I always see ads they are hiring... I would equate this to a Great Clips in the salon world, the place newbies go to cut their teeth.
I’m so glad I called from NJ to book an appointment. A quick mini trip and needed a massage! From the time I walked in everything was nice. Tiera and Amsnds at front desk were great,The staff was so professional. The Swedish massage was great . Thanks Amanda u were great!
I was not pleased with my massage on 11/2/2018. I selected the hot stone add-on and was told that would add 10 minutes to my massage. That didn’t happen, she started at 9:00 and when she left the room and I checked the time it was 9:48. It wasn’t even 50 minutes and it was supposed to be 60. There was also a ton of noise, hammering and drilling, the therapist said there was constitution occurring overhead in some upstairs retail shops. Not at all relaxing and not what I expected from Hand & Stone.
Awesome team!! Great experience!
Nice, clean, calming atmosphere and friendly front desk service. My massage therapist, Holly was wonderful and really listened to what I wanted. The only reason I didn't give it 5 stars is because of the "buy our package" hard sell at the end. I would prefer to receive an email at home about membership offers. Otherwise, it was really nice.
Expert service ! Highly recommend Hand and Stone in Waverly Place!
Wonderful atmosphere and well trained therapists. I love going there and relaxing.
Every time I go to the Hand and Stone in Cary, NC I have a great experience. All the employees at this location are nice and very friendly. Doesn’t matter if I get a massage or facial, it is always excellent.
Wonderful, relaxing massage!
I thoroughly enjoyed my facial with Misty. She is very knowledgeable, professional and friendly. My skin had a lot of sun damage and age lines. With Misty’s help, my skin is younger looking, healthy and no longer damaged by sun. She is the best!
(Translated by Google) Because it helps to relax and is good for stress, I like the massages they give. (Original) Porque ayuda a relajarte y es bueno para el estrés, me gustan los masajes que dan.
Allen is the best in Cary! Ask for him. I had a severe migraine headache and after his massage, it was gone ????
Undeniably the best place for a massage
Melissa awe amazing! So knowledgeable
I was diagnosed with Lupus this year and have been on the hunt for natural remedies. I called and they had an appt for the very next day for a Himalayan salt stone massage (never heard of or tried before). The receptionist was very knowledgeable and ultimately sold me on it. Never been to this location, the front desk staff was extremely accommodating, friendly, and helpful. I was scheduled with Julie, who told me was her first time doing this type of massage as she just added it to her services. I was her first one but for all I knew she was doing this for decades. You could tell she customizes her massages with each person as she starts with questions to make it more comfortable. For the first time ever, she said that she saw I had Lupus on my form and wanted to know what areas to focus on. Immediately I felt well taken care of. Her massage was incredible and was the perfect amount of pressure I needed. The stones were a luxury add on and her use of them was amazing. Lupies, I definitely recommend this massage for our joints! After, I let Julie know how great it was and she even gave me follow up instructions on the best way to keep the toxins out. I was extremely impressed with this location and its services. I will be back as a member soon!
I had problems with booking but Tierra took care of me and I was glad to meet her when I arrived for my appointment. However the actual massage therapist SUCKED, I get better massages from the chairs at the mall. I asked for a foot scrub and the massage therapist barely put anything on my feet. I came to check out and Courtney was very pushy and rude towards Tierra. Customers should NOT witness employees being petty to others. I wouldn’t return.
Got a couples massage with my husband and it was wonderful! The staff was so nice and talkative, wish we didn’t live so far away or we would definitely be regulars!
Always enjoy getting massages here. Kristine is awesome.
I have been a member for a few years now and have always had exceptional service. I particular, Allen and Cynthia are top notch therapists. Any issues with scheduling have been compensated with complementary add-on services. Every staff member is pleasant, respectful and kind. You will not be disappointed!
Very professional and excellent service! Leslie does an amazing job with facials. Very thorough, great attention to details during consultation and extremely knowledgeable about skin care treatment, ingredients, application, everything! She's helped steer my skin treatment on the right path and it looks the best it has ever been!!
Me and my mom had the best experience in here,my mom loved it so much.!! Anthony and Alan did a great massage experience for us plus the receptionist ladies were so kind and friendly, thanks to everyone and we surely be back soon!!... I strongly recomend hand and stone massage. Great job guys!!!
James Stephanie C.
This massage salon is fantastic! Everyone working here is so friendly and remembers who you are. They are always prompt in setting up appointments and responding to emails. The manager is very kind and the facility is always clean. They have great therapists here for massages and facials!! Highly recommend this location!
Good atmosphere and good customer service
Recently came for a hot stone massage as a graduation gift! It was my first, but it will not be my last. The staff was helpful and hospitable, the facility was calming and clean, and my therapist was perfect. Alan Z was kind, soft spoken, welcomed feedback and was immediately responsive to it. I highly recommend the hot stones as a means to intensify the massage, the heat really does help your muscles relax and release on a new level. Overall, I would recommend Cary Hand & Stone and Alan for a therapy session.
Beautiful facility! Extraordinary staff! Gifted technicians! Give them a call!
My husband and I went for a couples massage on Sunday. Our masseuses was Debbie and Amanda. They were amazing. Debbie gave me the best massage I have ever recieved. The place is relaxing and they have excellent customer service. We rebooked for next month.
A little pricey on a teacher's salary, but oh so wonderful when I can afford it.
I came to this place for a late night massage. I had the pleasure of being seen by Sam. HE WAS AMAZING! During our consultation he was very thorough and made sure he understood exactly what I needed. THIS BY FAR IS THE BEST MASSAGE I’VE EVER RECEIVED. I will most definitely be returning.
I love the customer service. The front counter staff is always so pleasant. Misty gives the best facials and Allison the best deep tissue massage
Had a fabulous facial and wonderful massage! I am never diappointed at Hand & Stone! It doesn't matter who is providing the service - -I always leave feeling better! The employees here are professional, kind, caring and lovely people! I highly recommend Hand & Stone in Cary!!
Great massage by Debbie. She did exactly what I asked and help relieve the soreness in my back.
I cannot say enough about the Hand and Stone Spa. I have had both massages and facials there and come away feeling so well afterward that don't want to leave! I am greeted by name at the desk and always treated respectfully and gently! Just what I need after taking care of others all week, to be taken care of a little while myself!
Marcy is the best. Had back and arm problems, hot stone massage worked wonders.
Love it here
I have been a member for almost a year and I'm very pleased with my experience at the Waverly location. The staff has been very helpful. Appointments are not difficult to get and I can usually get my favorite therapist. And the hot stone massage is simply amazing!
From the moment you walk in the door the spa staff is friendly and welcoming and the atmosphere is peace on earth! The massage therapists are skilled and knowledgeable and truly go out of their way to ensure their clients are comfortable. My regular massages have become an important part of my self-care routine - the perfect complement to my exercise sessions. I HIGHLY RECOMMEND Hand & Stone in Cary!
One of the best massages I have gotten. Pleasant, courteous, relaxing, effective, knowledgeable, just a few words that describe my experience. I could go on but you get the picture.
Amanda was my therapist. She is so very sweet and is very good at her job! I was able to feel a palpable difference from when I walked in the door to when I left. When I came in, I had a terrible headache due to neck pain, and it was gone by the time I left. I could feel the problem areas as she worked on them. The woman at the front desk was extremely helpful, walked me through every piece of paperwork, and answered all of my questions. I had a fabulous experience here, and in fact, began a membership and scheduled another appointment with Amanda as I checked out. I will definitely be returning, time and time again.
I've seen two therapists for deep tissue massages and both were great! I had concerns about getting deep tissue massages as I'd heard they were painful, but neither Amanda or Letisha had me in pain. They listened to and targeted my focus areas and were very professional, friendly and skilled massage therapists.
I got to know this place about three years ago by winning two gift cards of theirs on a raffle. My first massage and facial were so great that I went back for more. Excellent massage therapists and estheticians, and _very_ helpful reception staff making sure you find the exact people who can do best what you need, be it gentle relaxation style stuff or deep tissue or sports massage or whatever you want. The facials are very good, too, and if you want to do some maintenance work on your skin at home, the products they use are a bit less pricey in their location than in the fancy big cosmetics stores.
Margaret A. Marsden C.
Heading to Hand and Stone every month is one way that I keep healthy and is a great relief from work stress. I love Sean's massages and the facials I receive from Ceshele, and I look forward to seeing them for appointments.
I see Latisha and she is always awesome. She is very friendly and professional. The staff at the front is always on the ball and friendly. I have spoken to Karen, the owner, several times and see why the establishment is such a success.
Courteous , professional, friendly.
This spa is awesome in their customer care and servicing needs of their clients.
My first time at Hand and Stone. The staff was very friendly and courteous. Michelle gave a wonderful facial... my skin feels so much better. I'll be back in 4 weeks.
My wife was nice enough to let me use her appointment yesterday as my arm was hurting. Amanda was terrific professional and empathetic. Great experience and seems that it has helped the pain. Will plan to get back in soon.
Fantabulous!! I am always so relaxed and treated like a princess!! I highly recommend the Cary's spa to treat yourself to a thoroughly enjoyable experience!!
Had mixed massage experiences
Requested an appointment via website- never got an email back. Requested an appointment via leaving a voicemail- never got a return phone call.
Amazing! Felt like a queen!
Excellent experience! My massage therapist was Cynthia and she did a fantastic job! I purchased a hot stone massage with added peppermint aromatherapy. I have had a few hot stone massages before but this was best by far! The interior is so clean and it smells fantastic everywhere. Their products are amazing, too. I am already a member and have purchased a gift card. I highly recommend this place!
Fantastic experience as always!
Hands down, the best spa I have ever been to! The staff is very friendly and the spa itself is always clean and inviting. I book appointments with Cynthia monthly and she is great! The membership is a great value.
I have been a member of Hand and Stone at Waverky Place, for at least 2 yrs. I make my appointments as far out as possible..... I love the people there, friendly, kind and very professional, they greet you at the door with a smile and welcome to Hand and Stone!!! I would recommend them for any of their services..... Karen, the owner, is so nice and always smiling!!! Louise P. Raleigh
Best deep tissue massage I've ever had. I really feel Cory is helping me regain mobility and lessen my chronic pain. Only reason for 4 stars is the pricing. It's a little on the high side.
Every time I get a massage or a facial I have nothing but excellent service.. I can get in for the most part anytime I request . I am addicted ! MC
Excellent place for a massage and facial! Highly recommend Hand and Stone.
(AWESOME SERVICE, AWESOME STAFF!) - I just love going to Hand & Stone –Cary Waverly Place. The front desk staff are ALWAYS so welcoming and kind. They take a genuine personal interest in their clients and guests. They call you by your name and try to recall something discussed in a previous conversation, which shows they are taking a interest in you. Great service like this makes you want to keep coming back. My son Tristan goes to Esthetician Leslie for his acne issues. Leslie is AWESOME. She is such a caring and kind person and really wants to work to get his acne cleared up. He recently received a massage from Kalie and said it was a great massage. I’ve had massages from both Allen and Sean. Both did an awesome job. I would like to come to see one person for my massages, but all are great which makes it difficult to choose. The manager Karen, is also great. She follows up to make sure everything is satisfactory and to make sure all is going well for Tristan, and as a parent, I greatly appreciate that. THANK YOU ALL!
Love this location! Great customer service! Always leave feeling great!
My facial was awesome. Can't say enough about how much I enjoyed by my visit.
I have been a member here for over two years now and I can say that I have always had great experiences- from massages to facials. This location is getting really popular, which is great, but you might want to book any weekend appointments well in advance. Great customer service and everyone there really makes you feel at home.
Very nice staff, membership was not explained fully, but Management was very pleasant to work with to resolve my questions.
This was my first time at Hand and Stone spa and I had a wonderful experience. I had a one hour Hot Stone massage with Terry. It was hands down the best massage I have ever gotten. The hot stones were so relaxing. Then I had an exceptional facial with Detox mask and hot towel hand treatment with Misty. She did a great job at choosing the best products for my skin and she even gave me recommendations on what I should do for future visits. I will definitely be back!
An overall great experience. The facility is beautiful, the staff is friendly, and the masseurs and masseuses are all great. Both my wife and I are regulars.
Great experience. The hot stone massage was great. Holly did a great job and explained the process throughout the hour.
Great staff. Very friendly service. Great location and atmosphere. Never a bad experience. Just love this place!
I've been going to Hand And Stone for about three years. I started in Greensboro and I'm now going to the one in Cary. The thing that standouts for me is that the people are so friendly and professional there. I see Leslie for facials and she is awesome. If you're looking for a friendly and relaxing environment Hand And Stone is the place you want to be.
As always the best of the best :) Very relaxing. I recommend getting the monthly package. Worth every penny.
Great from door to door!! One of best if not the best hot stone massage I've ever received! Great back facial with head massage as well! Will definitely go back! If only it could last longer...
Mary Beth C.
I love this place! I get massages and waxing done here and I've always had a very positive experience! Hope to try a facial soon :)
This is Marion Geiser, not Dennis although I am very fond of him! Hand & Stone is my favorite mini-vacations! 80 minute massages for sure. If you haven't tried the hot stones, you are missing a treat.
Wonderful! I have used several of their services here (facials, waxing, massage) and have never been disappointed. Strongly recommend coming here.
The facility is calming and beautiful. I wasn't overly impressed by my massage therapist on the last visit. I asked for light pressure and she was very rough. Also, the price for being a non member is too high. You can get a better massage at a private facility in the area if you don't care so much about the cucumber water!
Great experience right from the second I walked in. Reception staff, Faith in particular, was friendly and inviting. My deep tissue massage with Corey was amazing. She did a fabulous job! Looking forward to the next one!
Thanks, this is exactly what I was looking for a Wonderfuljob, this is more than I expected. Good team , great place and very relaxing feeling. Wafaa ABanyeh
They never answer the phone, and you have to listen to a long voicemail in order to leave a message. Then hope they will call you back, sometime... They gave my husband a free "Promotional Gift Card" when he bought me a massage. However, on the BACK of the gift card, handwritten and not printed on it is "Exp 12/10/15". Well, you can't see this on the giftcard holder until you go to use it and you take it off and look at the back! That's dirty pool in my book. So now I'm out a massage. I have asked my husband not to buy me any more gift cards from them. There are better spas out there.
If you're looking for a spa in Cary, this is the place to go! They have an extremely friendly, well-informed, and accommodating staff. From the service to ooks/design, this place is high quality. Not to mention, the location is perfect for afterward activities (while you're stress free from the awesome facial and/or massage).
This was the absolute best experience at a spa I have ever had. Highly recommend Bill. He does an amazing job.
I visited the Hand & Stone in Cary, NC last month. I was very impressed with the friendly and professional staff there. I had the best facial I've ever had!
I come to Hand & Stone to get a massage and it never disappoints to relive my tense and sore muscles and is very relaxing experience. I always book Shawn - he is very skilled and pleasant. All the staff is courteous and friendly and everyone makes me feel welcome. I recommend Hand & Stone to all my friends.
Never a disappointment! Massages, facials, brows, and other waxes...every service has been great!
Love Hand and Stone! They always treat me like I am their favorite customer!
This was my first visit to Hand and Stone and I had a wonderful experience. The environment is quiet and calming; the decor is lovely. My massage was just what I needed, and the therapist successfully worked on some shoulder tension. I was so pleased that I immediately purchased a membership. I am looking forward to my next visit. I even treated my teen daughter to a facial.
Great place to relax and enjoy a fantastic massage or facial. I leave feeling refreshed every time. The staff is wonderful and so attentive.
Eric did my massage today and it was absolutely amazing. It was my first massage ever, and I was completely comfortable with him. He was professional and attentive. The atmosphere was tranquil with soundscape music playing softly in the background. Everything was clean, and the girls at the front desk were very polite and informative. I loved it so much I signed up for the membership program.
Excellent service, my massage therapist took care of my hip pain and headache all at once. Front desk was so nice and great customer service!!
Consistently fantastic. I'm a regular and will continue to be.
I have been going to Hand and Stone in Cary for almost two years. Their therapists are excellent; very well trained. The massages I received here were a God-send for pain management in my low back when I was going through chemotherapy. I get deep tissue massages that are amazingly helpful for neck, shoulder, upper back tension as well. This spa is top notch. I highly recommend it!
The best face waxing I have ever had followed by a very relaxing foot treatment! Returning for a facial next week.
Massage therapist was one of the best I have had
The staff at Hand and Stone was very friendly and personable. I enjoyed an amazing 50 message and scalp massage. The masseuse was very professional and patient seeing as this was my first experience with getting a message and did not know what to expect. I will most definitely be going back when I visit NC again in the near future! I highly recommend this spa!
This was supposed to be my "mommy weekend" to get away and decompress from running after 3 kids and dealing with chronic pain, and they managed to ruin it all in less than 5 minutes. Now I might not be a masseuse, but common sense would indicate that you shouldn't carry large hot stones in your oily hands above someone's head. Shouldn't this be a part of training?! I am suffering from a major headache after Carla DROPPED A STONE ON MY HEAD. Those things are as big as the palm of your hand and at least an inch thick. I understand that accidents happen, but what I can't understand is that she didn't have the foresight to not carry large stones over someone's head. Imagine if I had been lying face up! I'd be a bloody mess with a broken nose! And this happened before the first stone ever touched my body. In fact, the only stone that touched me is the one that smashed into the back of my head. I was in too much pain to continue the massage and said I have to leave. And all they can offer me is a cold pack and ibuprofen? Not even an offer to do better next time with a different masseuse, no discount, no future comped massage. I would have given them another chance. But nope, nothing at all, and they let me walk out in tears. I was literally crying. There must be better service elsewhere. Don't go here.
This is hands down the best place ever. From the moment you walk into this place till the time you leave your relaxed. The staff is amazing, friendly, helpful, and very professional. You are there #1 priority. Loved it and I will be going back. I recommend it to anyone!!!
Margot Sue M.
Honestly, I had low expectations. I thought that because it was a chain, I would be treated like a number, and not receive quality services. I was completely wrong! I really enjoyed my massage and was pleasantly surprised. Thanks!
You get a lot for the money. Flavored water and all. Facilities are clean and the staff are friendly. The run on time, expect to have 5 minutes before and 5 minutes after you 60 minute massage for changing purposes.
I love this Place! The people are so nice! I hurt my shoulder in January and they have helped me so much! I have been in pain for 5 months! The staff is so knowlegable and knew just where the pain was coming from! I use to go get a massage for fun! Now I go for fun and to be pain free! I also can get two for the price of one compared to where I was going before!
I have been going to Hand and Stone, Colonades Way (Waverly Place), Cary, for over two years. The reception area staff is friendly and efficient, making check-in welcoming. The therapists I have used offer both Swedish and Deep Tissue treatments. Before each session, we talk about what how I feel and if anything needs special attention. They pay close attention to how I feel during the session and adjust the pressure whenever I ask them. That’s very important. I don’t want to go in for the same old thing each time I visit. Every time is different - how I feel and what I need. One more thing. I’ve met the owners. Often, one of them is there. They are very approachable and listen to suggestions about ways to improve their services. They treat me like a guest, not just a client. I like going there and I look forward to it every month.
Cary's Hand & Stone is one of the best massage spas I've ever been to, and I've been to most in Cary and Raleigh. I choose to have a different massage therapist almost every time I go, and every one is different and every one is excellent. Plus, they answer all of my questions, from lotions to anatomy, and are always comfortable to spend my time with. I recommend H & S to my friends and give their massages as gifts every Christmas. Go and enjoy!
I had the best massage therapist ever! Melissa took such good care of me. She listened to my problems and new exactly what to do to get me feeling better. I will definitely be back, I had already scheduled my next one.
From facials to massages awesome every time. The staff is very professional, caring, sincere and friendly. We go twice a month for 80 minute massages-perfect and relaxing, our facials have been the same! Thank You to the entire staff at Hand and Stone.
My massage therapist is one of the best I've had in a long time. I will continue to see him monthly for maintenance of back pain. The staff are very friendly and accommodating. I highly recommend Hand & Stone.
First time ever getting a massage and it was absolutely amazing! Would recommend it to anyone! Will be going back
So I write this as a note of caution. Like other franchises offering massage they would love to sell you a monthly membership. I usually don't do that but I did in this case and it didn't turn out to be a pleasant experience. In all fairness I really can't legally say that the spa was in the wrong. There was confusion regarding my sister and I, who had both had services done here. I believe that they thought we were membership sharing - which wasn't the case though I did understand that you could gift one of your certificates to another person. Turns out I'm too busy to use a monthly service and I racked up 9 unused services. Once I was able to actually book a service this summer I used 2 certificates for my facial. I advised the staff that I needed to cancel because as they could see I really wasn't making use of my membership. Gave me the paperwork had to give a month's notice - okay. Here is where the note of caution comes in - once you cancel - you have only 1 month to use any and all certificates that you might have accumulated. Verbally when speaking to the owner about cancellation I was not told that. She says I was but trust me I'd remember hearing that I had 30 days to use what turned out to be 6 or 7 unused services. Where fairness comes in is that yes I did get an email from Karen - sorry you have to cancel, etc.etc. I stopped at we have your cancellation and did not see, until today, that my 30 day period expired about 1 1/2 months ago. In fairness to me - I think that it is fair to think that you would be able to use something you had paid for. I think these franchises realize that there are people like me - too busy and in my case careless to notice these "rules" that a business like this relies on. It's like the Groupon you buy and never use - vendors count on that. Anyway, to say that I'm disappointed in myself is an understatement and I've learned a lesson here. But I also feel that a business model that is built on the assumption that a guaranteed percentage of people aren't going to read the fine print and assume like I did, that you get what you paid for, is disappointing. And I guess I won't be getting that 4 pm massage after all.
Dr. Joshua M.
Great place, ask for Shea. She is excellent I hear.
I've been going since a month or so after they opened, I can't say enough nice things, very clean, professional and friendly. Appointments can be hard to get with particular people, which can be frustrating, but I guess they're just that good. Wish you could still get member pricing without having to go every single month (not that I mind, just the cost and scheduling side). Hand and Stone in Cary is great!
Best in Cary if you ask me!!! Katie is AMAZING! Every one at the front desk are very nice and work hard to accomadate.