I love this place every time I go it always calming an the staff is very nice an sweet I totally recommend it
Never had a bad massage here! Very relaxing!
I love this place every time I go it always calming an the staff is very nice an sweet I totally recommend it
Never had a bad massage here! Very relaxing!
I had a nice massage here and very friendly service. I thought I’d completed all the require forms online before coming, but still had some when I arrived - so be sure to arrive a few minutes early!
Diana is an awesome therapist and has helped me with my back pain. The whole staff are very friendly and professional.
Great service! Monica made sure pressure was just right for me. I personally like deep tissue and she was still able to work with me. Receptionist says she gives light to medium messages.
Go see kyle for a deep tissue massage...dude was perfect.
My first appointment was canceled when I was on my way there… I had left an awful review. I decided to try again because I had a gift card. Absolutely amazing prenatal massage which I’ve found are the hardest to find quality! Nice, relaxing, and clean environment. I will definitely be back!!
Always a great experience! Late hours and flexible schedule.
Right as I’m booking a service. Someone booked the same spot online… Then they give away the appointment I was literally making. Not even a I’m sorry for anything. Never been here. I don’t think I will come back. That’s not professional.
Had a great experience, first massage recommend to anyone
Great job loved the service
First time here and was extremely satisfied. Very courteous staffs from when you get checked in to the actual massage service, post massage to check out. Great communication and service, they made sure you are comfortable the entire time. Will recommend and sure will be back for future visits! Shout out to Lupita and Monica!
the best massage experience
Services are great but careful signing up for the membership.
Sherelle was wonderful! Very kind & professional. I had a facial, was the first time in a long time. I am in the field as well & can tell when someone takes their job seriously. I highly recommend her for skin care and will be back for sure.
Very relaxing. If you have never gotten a 1 hr massage from here before. Please consider giving it a try.
Just had the most amazing massage from Bambi, I will definitely be back! Ladies in the front are very accommodating! Thank you!!
Jessica De La C.
Tayler was amazing, it was my first prenatal massage as well as my first massage ever. I enjoyed It and i felt Very comfortable as soon as i walked In, i would Refer anyone who wants and can get a massage and/facial here. Staff is amazing massage was amazing.
Always have good experience. End up signing up the membership
My cousin/friend referred me to this place a week ago. So far i have thoroughly enjoyed both massage and facial. Bambi- was excellent with her service experience. She was always polite and respectful in every way. Tia- knew exactly how to explain what was going on throughout the facial massage. I am considering changing my facial products very soon.
Was given a facial from my best friend and enjoyed it so much I signed my for the monthly membership! So excited to be enhacing my facial products ???? and look fabulous for the two weddings I am in.
This was byfar the worst massage that I have ever had. The therapist that i had was completely insensitive. I constantly tried to tell her that it wasn’t working and suggested other areas as well as other levels of pressure and she did not listen. It was as if this was her day job and she was on the clock and couldn’t wait to be done. Definitely going thru the motions. It was as like I was being tortured. I reported it to the front desk and they not only expected me to pay, but they had the audacity to suggest I come in and pay for another massage next week……ok some lack of understanding as well as intelligence……and they said “we will make sure to tell the “Higher ups”…….ok but what does that do for me?….. she also refused to give me a receipt…which I assume has a review or their contact info on it. Disgusting. My first time there and I will not be returning. They are a disgrace to massage therapy.
Ask for Brock!
HOW do they allow you to add on extra services (face rocks, feet, hands) if they schedule back to back? Theyre like the bad fast food service of massage. charging for sauce and not putting it in the bag.. Another review mentioned only getting a 30 minute massage for a 50 minute service and that's exactly what happened to me. Unfortunately this was the first time I've ever been here. I arrived 5 minutes late so that is my fault but they had me filling paperwork and questionnaires which took 15 minutes. Of course they didn't tell me but the time it took for me to fill out papers was taken out of my massage. The poor masseuse didnt feel good at all and was rushing the ENTIRE massage (I'm sure she's better when she takes her time and I'm sure this is not her fault) and it was only stressing me out. She would hardly start one body part and already be moving on. I asked her at least 3 times if that was it, or if she was going to come back to it, it was awful. She finally explained to me the service is not a full 50 minute service not to mention, I was paying $15 extra for more time on my feet. Not only did I jot get extra time i didn't even get the 50 minutes I was originally paying for... let me tell u, GO SOMEWHERE ELSE or BE EXTRA EARLY.. even then, I'd be scared they'll cheat ypur time.. you should be relaxed at a spa not worried you'll get gipped. The manager gave me %50 off my next service and $25 dollars off... so there's that ???? ????????
Always had a good experience here! Even during the pandemic I've always felt comfortable going here, and never had a bad massage appointment.
I am satisfied with my experience with Ms. Shirley, very professional and very kind.
Best facials around!!! They even give you a neck massage while your face steams
I have been to all the massage places in the area over the years and this is the only place that is consistently the best service. From massage to facial !
Treated my daughter-in-law and granddaughter to a first time facial here. We all had a wonderful experience! I received my facial from Cameron who did a professional and excellent job. I was even treated with an unexpected neck and shoulder massage! We definitely plan to schedule future visits.
The quality of service at this location has diminished over time. Our visit in July will be our last. We will cancel our membership and join another provider. Everyone visiting should need to check their service time. We had issues prior appointments in May and June. In July, I only received a 30 minute massage session for the 50 minute session. I brought this up but they gave me $15 credit and notated my account. I wanted my full session not the credit. It seems like that young woman had been dealing with that all day and does not seem to care to explain to me nor give me an option.
Very professional and nice.
Have had bad experience with the management several times. And been charged extra amounts of money for mistakes. Management is rude and only cares about the money they can get from the customers not about helping or caring. They do not listen to there customers and will not even try to make things better. It is disappointing that management has selfish attitude in a serving others business.
I have a membership here so I use it constantly. Ig is like a mini vacation.
Diana did a wonderful job!
Great services! Mark and Tamny was awesome. I do recommend this location. 5 stars from me!
I had the best massage today with Shirley! She was fantastic!!! I'll definitely be back again!!
I liked everything about my services. From the when I first contacted the Webster Hand & Stone Massage location until I left.... I felt I was treated with care and kindness in a professional manor. Daniel helped work out all of my aches and the stiffness from my cancer surgery. I feel wonderful ALL OVER!!! I'm so looking forward to my next session. I'm very happy with the membership pricing and perks too! It's such a great value.
Tammy is the best. Very knowledgeable and professional. Our Webster facility is extremely clean and I feel very safe there.
I've had several massages. This was the best I've ever had. Shirley was my therapist and I will be back!
My first time facial was wonderful. Staff kind and patient the room was comfortable and relaxing and the prices very reasonable.
I love being a member at Hand and Stone, Jackie does my facials and explains everything and is very professional and awesome at what she does! I highly recommend her. My msssage sessions have been great to! Thank you, to all staff , you all make me feel welcome and I always have a great experience!
Had a great massage, easy online reservation and paperwork. People at the desk were extremely friendly and the location is very close to home.
Denise gave me an awesome massage! Lol! She has great pressure, caring hands, and a wonderful personality! I would recommend her to everyone!
Today I had 2 services, a massage session and an aesthetician Service. This was my first time here and I was not disappointed. Daniel was my massage therapist and he was excellent! His expertise comes with tenure in his craft allowing him to customize my service with superb detail and execution. My focus is always to alleviate pain & tension that comes from chronic pain from having lower back surgery. Being able to relax can be a challenging experience when the need for moderate to high pressure is a must. I highly recommend that you request him for any level of pressure needed for your muscles and he pays attention to everything you express. Natalie was my aesthetician providing extra care with a focus on sensitivity. She paid great attention to the upmost detail. I loved the fact that she took the time to explain what she was doing and to make sure that I was comfortable at each stage of my service while providing phenomenal bedside professionalism. This location is easy to find and it’s not crowded. The facility was very very clean and the attention paid to the safety of clients and employees was highly explained and performed! I will return and refer others. Thank you Hand and Stone
Daniel is incredible!! My wife loved Dan, but he cancelled on her today without calling, so that sucked. The manager here is sweet and knows her stuff. It's no Woodhouse Day Spa, but it's half the price so, it's good value for the price. I got a mediocre facial here. Wouldn't recommend that. I do hate that you can't do 80 minute massages Friday-Sunday.
Mark was the best massage person !! Definitely recommend him to everyone! He is making me regret canceling my membership due to COVID :/
I’ve been a member here for a few years now! It’s a very clean, relaxing and awesome environment. Emily at the front is always so nice & accommodating. I had my first massage with Dan today. He was so attentive and friendly. He worked out all of my problem areas but I was also so relaxed the entire time. I highly recommend!
It was alright
Dan was absolutely amazing! He targeted a lot of areas that needed work. Very gentle and great communication. I definitely will be asking for him when I come back into town. WOW! Also the front desk girls are absolutely amazing and was able to get us back in for a wax.
This was my first facial & massage and the staff was awesome. Explained everything thoroughly to me. After facial she explained some products that will help my skin. I will definitely be returning to them.
I am always nervous when it comes to getting messages. But Hand and Stone really does everything possible to help you relax in a safe and comfortable environment. They are also excellent at making sure to follow safety CDC guidlines regarding covid-19. I will definitely be back again soon!
Today was Ernie and I’s first massage experience here. We both loved it! Great environment and atmosphere, friendly staff! We will be back!!
Haven’t been to Hand and Stone for awhile because the therapist I “loved” left. But, yesterday I had an amazing massage with Dalton. I get deep tissue and the pressure was perfect. I had slept on a bunk bed with a space heater for 5 days during the ice storm and had massive knots in my neck and he got them all out. I feel great this morning. Thanks Dalton
Great massage and peaceful, I feel like jello now!
Dalton was amazing. I was so relaxed the entire session and he definitely listens to your needs / focuses. Overall amazing experience, would definitely recommend!
I am unhappy with the front desk service.
Since then the manager called me back and apologized gave me my money back and asked if we could start over and I accepted it I have been going every week till I had my 4th child and every 2 weeks after I had him with Denise she is a GODS gift and can’t go wrong The lad I was scheduled with was not here so I was put with someone last min the gave me a free lavender scent for the inconvenience I Literally got half of my body done I came in for a prenatal massage I understand that they can’t do deep tissue as I am 35 weeks but to have my body rubbed and not massage is an issue my husband could have done that for free monica the lady who I got at last min was scared to touch my body and when I asked if she can massage my back she said I will try I was not happy as this service is not free I have to pay asked to speak with somebody and now she does not want to finish and I have to pay for half my body being massage
I wasn't going to leave this review , but they forced my hand by constantly sending emails for a review. So, here it is: I have had much better massages for less. The whole process seemed rushed and mechanical. I was never asked for input as to whether or not the pressure was right once the massage started. The room seemed more suited for a medical procedure than a massage. So I will not use their services again.
This place is amazing!! Denise provided the best massage I’ve ever had!! She is so genuine and caring!! It’s obvious that she loves what she does!! I highly recommend this location and Denise!!! I will definitely return and ask for her!!!
Daniel is the best!
My daughter had the massage but she raved about how great the therapist was for her. She will be a customer for life if he continues to do such an awesome job.
My massages are a must and keep my headaches away. I love Hand and Stone.
Friendly staff, we had a miscommunication about my appointment this morning and they were quick to help us out. Extremely professional and facial was great
Shirley gives a great massage. Worth the wait to get her appointments
Mark is an amazing masseuse!
Samantha was amazing, it was my first facial and she did an amazing job! Can’t wait to come back and see her!!
Very professional and friendly staff members!
I was sore and unable to move my head, but with a good deep tissue message I was able to move by the end of the session! Highly recommend Daniel!
I absolutely love being a member here! Staff is super friendly and go over and beyond to make each visit perfect!
I enjoyed my massage with Dalton. He listened to my concerns about my problem areas, and he got all of the knots out. I did sign up for the membership! I love that the contract is month to month, this gives me the ability to control how long I want to keep my membership. I’m glad I decided to sign up.
Very great place I was very relaxed after hot stone massage and got a membership
Such a great relaxing facial.
Horrible. Never again.
This place is awesome and my therapist Denise is the best!!
Denise is a great massage therapist and she does a really awesome neck and shoulder massage. Jackie was also a really great esthetician - overall good experience! I had a bad experience when I tried to do a wax service, but they’ve redeemed themselves for sure.
Came here for my very first facial and I was very impressed with Sam. If you come here for a facial make sure you ask for her!!
Diana was phenomenal, great pressure and so nice:) Will come back again!
Awesome service for a first experience. Diane was very professional and friendly she did an excellent job. Emily was also very polite and professional. I totally recommend.
Great massage! This place is wonderful! The staff are professional!
The masseurs are very professional and provide a wonderful and relaxing experience. They are a good place to go to unwind and decompress.
Love this place!
Cassie (Sassy C.
This was my first full body massage here and I had Keilie, pronounced Kaylee. She was so good! The pressure was perfect, all in all a great experience! I definitely will be back for another :)
Thank you to Hand & Stone again for the most amazing facial. #facial #pumpkin
Got my first facial done here and can't wait to go back. I really loved how everything the aesthetician really walked me through everything she was doing to me.
Everything was perfect
Natalie did an excellent job on the microderm and the facial. I can’t wait for the next one.
Listen guys, **Ms. Sherry** (might be spelling it wrong, my apologies) at the Webster location gave me the best massage, I don’t think you understand. THE BESTTT massage! I work 12 hour shifts on my feet! I explained to her the discomfort I have with back pain, and she executed! Her hands are heaven sent. I feel amazing! It was truly amazing. WOW.
Loved my experience here. Such a calm relaxing environment. My esthetician was Jackie! she was so detail oriented and you could tell she knows what she’s doing. She explained everything she was doing and made sure to make me comfortable the whole visit. I did the classic facial with microdermabrasion and Newface. Excited to see results!
Do not let your eyes deceive you. Shirley gave me one of the best massages ever. She’s a short little 70 year old lady and she’s amazing. She’s taught massage for almost 2 decades and she has been massaging for the last 31 years. I wanted a “Firm massage”, and boy did I get one. I wish I made my appointment longer. ????.
I’ve been going to Denise for over a year now. I absolutely love seeing her once a month. The facility is always nice and clean and generally the office staff is super nice.
First time visit and I was looking to do a facial. My skin definitely needed it and the results were amazing! I added microdermabrasion to my facial and it definitely helped! My skin is sensitive and I had some hyperpigmentation that needed treated. Definitely clearer acne and I feel refreshed afterwards. Great work!
My wife and I love coming to hand and stone. We always get wonderful service and great massages.
Great staff very friendly and accommodating.
I absolutely love coming to hand and stone. I always leave feeling refreshed and relaxed!
The services are amazing and the customer service is awesome. Denise was so professional on the phone and my facial/massage was absolutely amazing.
Great customer service! The staff is knowledgeable, friendly, and professional. Massages and facials leave me feeling relaxed and refreshed.
Ismaray Chacon G.
Great experience! Very relaxing and professional! I would totally come back for a full one again and want to try their facial ????
I came in with low expectations, as you wouldn’t expect the massage parlor to that’s in a strip center to be of great or high quality. But boy were my expectations shattered! The massage quality, and professionalism were superb, the masseuses and customer service reps were delightful!!! I will be back!
First time service specials are $60. Member pricing is available for monthly treatments ???????? my facial only lasted for 40 minutes so they took $10 off my final bill to try to compensate for that. My husband really enjoyed his massage so next time I’ll try a different therapist.
My husband and I received excellent service here at Hand & Stone Massage and Facial Spa! We will recommend their service to others and will definitely be returning!! Thanks guys for wonderful service!
Thank you all. I love this place. I now have tried 2 therapists both have done an amazing job.
The front desk staff was very nice and helpful! Also very understanding when the GPS took me the wrong way and made me a little late to my appt. Everything was nice and clean. My massage felt amazing, the masseuse was great and friendly as well. We will definitely be going back! Highly recommend
Denise is great.
Denise is one of the most fantastic massage therapists I have ever met. She is tiny, but packs a punch! I think she is one of the best
Daniel is completely AMAZING!!! He knew EXACTLY where my pain was coming from. He applied pressure that not only will work the tension out but makes me feel relaxed while doing it. He knew what we was talking about too when it comes down to my questions.
Overall a good hand and spa location
Very relaxing! The staff is friendly and accommodating and professional!
I have been coming here for years and always get great service and feel pampered. Staff is always super friendly. Eurindia helps ease my sore muscles. Tamara analyzes my face and leaves my skin glowing. Highly recommend this place!
I consistently have a great experience here. I was here on Friday with a new therapist (to me) and still completely happy with my service. They are always friendly in front and never snarky like other chains that I’ve been too. Every therapist is knowledgeable and consistent.
Lone Star 7.
Very clean facility. Knowledgeable and friendly staff that really care about their customers experience. Would definitely recommend.
I have never had a bad experience here. Everyone is wonderful and excellent at what they do!
Very nice location. Front desk was polite and informative. Carolyn performed an excellent Swedish massage on me. If the location was closer to my home I probably would frequent this place.
Eurindia was my massage therapist and she did excellent. I got the Himalayan salt massage with eucalyptus aromatherapy. The place is nice and clean and she did a great job with my massage. Made me feel comfortable and made it a great experience. I would recommended others.
Carolyn was very good. Perfect pressure and good technique. I would go here more if I didn't already have a regular massage therapist and if it wasn't so far from my house.
Love this place. Everyone is very nice and every massage I’ve had at Hand & Stone has been amazing.
This location is awesome. They have talented therapist and I especially love how I am always greeted with a smile.
Super friendly service and they do all kinds of massages. I had a deep tissue massage and it was amazing.
As always, professional, relaxing care!
The Hand&Stone experience was amazing! The staff were not trying to up sell extras. They answered questions I had about the hot mini stones and Himalya Stones. Emily was very helpful and courteous. My masseuse Eurindia gave a fantastic massage&hot stone treatment! I will go back again. Well done!
Relaxing & worth it!! I’ve had 3 MT from this location. Kaitlyn, Daniel & Gigi. Haven’t been disappointed yet.
The staff was beyond amazing to me and my other half. We were treated so well and everything there was calming and relaxing. I can't wait to go back.
I always experience ultimate relaxation and decreased pain when I visit Denise at Hand and Stone. She listens to my concerns and provides suggestions for optimal pain relief like using CBD oil to promote greater comfort and muscle relaxation or hot stones to help muscles release tension. My privacy is always protected which is important to me because I am a very modest person. The gentle music and the low light also promote a relaxing spa experience. I have been a member at this spa for more than a year, and I continue to return because of the individualized attention that I receive.
Wonderful and relaxing! I will be back for sure :)
Daniel is amazing!! I enjoy our conversations as he is very knowledgeable about massages and many other health topics. I leave feeling refreshed. Thank you Daniel.
Such an amazing place! Incredible, wonderful staff and owner. I absolutely love this place! 10 out of 5 stars!!
The staff is wonderful and so kind! They are quick to help and can always fit me in last minute!
I've had two facials here, and they've both been amazing! Each esthetician as their own style, so it's good to try a few people out and see who you like the best. They're all good, but you may have specific needs that one esthetician addresses better than others, so just do what works best. I can't speak to the massage, because I otherwise don't like to be touched (lol). But I definitely recommend trying the facial.
I'm back in Webster for quality services!! Kaitlyn and Renee got my body and face RIGHT yesterday. Its imperative to treat yourself and Iove to do it monthly. Hand & Stone offers excellent customer service, quality techs and great pricing. Love Love the flavored chocolate coconut water too. Check them out if you're in the Webster area. Just don't take my appointment times, LOL! They have flexible hours for you.
I truly enjoyed my massage. My massage therapist is wonderful and I plan on continuing with the same person every time. I am looking forward to my next visit. I just wish it was sooner.
Very friendly staff and wonderful massage
This was my first facial ever and the lady was so nice, informative, and gentle. This was the best experience.
Staff were all nice & friendly, but the massage just wasn't that good. The massage therapist didn't even touch my shoulders or neck, even though we had discussed my trouble areas at the beginning of the session. The peppermint scalp massage definitely was not worth the additional $15, just an overpriced 10 min head scratching.
My husband & I have enjoyed getting messages. Everyone is great.
My guilty pleasure, which I indulge frequently! The facility is a lovely, clean, professional set up. Front desk staff are on point; attentive, knowledgeable, and so kind. Each service I’ve booked, whether massage or facial, resulted in a “mini vacation”. Shout out to Heena, Amber, Tiffany, Alexandria, Tamara, Madison, Jose, and all of y’all! Much love for my favorite tho, Miss Sharlene!
I'm a member but not for long. I made an appt for 90 min... 3 days in advance. Arrived on time .Had to wait 10 min. They took the time off my service..Therapist to me I was late and he had to end the service at 55 min past the hour.When I questioned about the booked time of 90 min he said I only have 55 min and didn't book 90 min massage . I told him i was on time and he came out late....Terrible service and no brains at all. This is an update as of 11/12. Im a very busy professional so just getting to a point to where I can speak to manager at Spa regarding my remainder of spa member paid credits. I was told I was on a restricted list. Was also told that this was from owner of spa. Unbelievable and will be calling corporate team customer relations manager.
My personal experience at this establishment: To anyone thinking about becoming employed here, RUN FAR AWAY. Unless they get a new owner anytime soon, dont waste your time here. The staff here (massage therapists, estheticians, management, and front desk) are absolutely amazing at what they do. The owner makes it her own goal everyday to make every staff member (especially front desk) feel incompetent and inferior. She is not only passive aggressive, but discriminated against me for being 7 months pregnant and needing a chair to sit down while at the front desk. (Needing to sit down did not prevent me from doing ANY front desk work, I dedicated each minute to making sure I was being as effective and efficient as possible!! She also kept money from my last paycheck and said she was going to send me a report as to why and she never sent it! Havent heard anything from her! Although I enjoyed working with my very professional and friendly coworkers, working under the owner was something noone should have to endure. To any future or existing clients: I dont want to stray you from this establishment because the actual massage therapists and estheticians are absolutely AMAZING at what they do. But if for some reason one of them doesn't have a genuine smile on their face or they seem uneasy, or they have just simply disappeared from working there, it's probably because of the owner. I'm not one to leave reviews like this, but I felt this one was necessary. Peace and love.
Carolyn is fabulous and is definitely my top choice when booking a massage!
Friendly staff and amazing services!
Was given a massage for my birthday and had Diana. She's a real treasure-- genuinely listened to what I told her about my needs, which I have struggled to find in a masseuse. She asked questions throughout the massage ("Is this pressure okay? How do you feel about working the glutes?") but otherwise kept a relaxing silence. Absolutely will be coming back and booking her again, 10/10
Diana Alvarado was an excellent masseuse. My muscles, particularly on my back were more relaxed, as well as my arms, when our session was done. My only complaint was that it ended too soon. I highly recommend her.
Courteous staff Clean facility Calming atmosphere The massage therapist, Zhen, was fabulous. I would recommend this place and the massage therapist.
Great experience! Very friendly people. Will be coming back soon
I had the worst massage I have ever experienced here. The woman giving the massage didn't listen to what I had asked for. She hurt my scalp. When I told her this she asked if I wanted to end the massage because I didn't want my feet or arms massaged. As if she didn't know what else to do. I had asked her to focus on my neck and upper back.... The whole massage felt half done, didn't feel good, she didn't seem to want to be there.
From the pleasant reception area to clean nice bathrooms the entire spa experience was lovely. Filled out questionnaire regarding health issues, reason for massage, what type of massage I preferred. My massage therapist Matt exceeded my expectations. A very pleasant experience overall.
Aisha was great! Really helped with aches and pains.
What can I say. This place is priced way to high. The massage is a joke. One hour is actually 35 minutes because the tech leaves you in the room with a sheet on you, then Comes back in and asks you questions. So by the time you actually get massage your time is almost up. (35minutes) exactly.
I've been a member here for over a year and actually cancelled my membership yesterday. Sadly, you just never know what level of service or skill you'll receive here because the turnover rate is so extremely high. I've had some of the best massages and facials here and there are several people I'd rate as 5+ stars. But unfortunately I've also had some of the worst facials and massages here. Yesterday was a perfect example of that because I had seriously the best facial ever - it was calming, gentle and I wasn't pushed into adding on any crazy items. But afterward I went in to a couples massage with my fiance and had one of the worst massages ever. I prefaced the massage with my wish for it to be relaxing and that I like light pressure. I had to ask her 5 times to please go lighter. I felt like I was paying to be pinched and left a walking bruise instead of relaxed. If I felt like I could simply just not ask for that person again, I would have kept my membership but I've been through this for over a year and as soon as I find someone good, they leave. The staff also doesn't seem to care or offer any type of refund, no matter how small, when you tell them you weren't happy with the services so that was also a factor in cancelling my membership. EDIT: I also just saw another review made the same comment about being pinched during her massage 4 weeks ago. This adds to my disappointment because they should take these reviews more seriously. Being charged to be pinched for 80 mins is terrible but knowingly charging people that is worse.
Great simple meals & bakery with a soothing ambiance
Highly recommend. They put you at ease and are very kind. The environment was clean and cozy. Exactly the kind of feeling you should get when walking into a spa, and we left relaxed and rejuvenated! The staff went above and beyond to serve us.
I had a facial with Frances and she was excellent she took her time and was very detailed and thorough in doing the procedure
Denise rocks!!! Customer points system allowed for me to acquire a free 50min masssge. I dont know if other massage businesses offer that? Got a free add on for my birthday ???? I just ? all the perks of Hand & Stone and consistently encountering competent, polite, caring staff.
Came in for a 80min couples massage with my husband for our honeymoon and we are beyond disappointed. We will not be returning. My husband's therapist, Aisha, gave the worst massage in history! She did not massage the 2 specific areas requested , her pressure was light to medium (he requested firm/deep pressure) and she made pinching motions instead of slow steady movements. She also was did not treat each side of his body equally. My therapist, Daniel, had nice slow movements however, he did not massage my head, which I specifically asked for, my favorite part of any massage :(. Overall, $270 spent before tip was the biggest waste of money. Sucks to start our honeymoon off with terrible service. If I could give 0 Stars, I would.
If you’re looking for a good facial or massage for a reasonable price this is the place to come. The staff is always so welcoming and the atmosphere is so relaxing after a long day. I get facials more often than massages, you have to see Tamara if you come to this location for a facial. She is the best!!! Always recommends great products and leaves my skin so fresh/clean.
Excellent service, start to finish. I don't do 5 star for anyone, I would suggest literature in the waiting area and distributed to clients via email if they really want to maximize their available services :-)
Great price, friendly and awesome service
I am waiting to try out the facial before committing to 5 stars, but OMG this is the place to get your massage on! Kaitlyn is a dream, she has magical hands! From the moment you walk in, until you walk out (even after) you are totally relaxed and taken care of. There are memberships, I joined in Colorado, and they are super easy to transfer over! I can't wait to go back, next Tuesday!
This was my first massage and facial. Rita did my massage and omg!!! Absolutely amazing...i was like mush when she was done..i couldnt talk or think. It was the best.. Taylor did my facial...i learned so much from her and my face still feels amazing. The products she recommended is just what i needed. My face is already more even and brighter...these will be my regular ladies!! Such friendly staff..thanks yall
This place is a cattle call! First of all, the other 5 people who were scheduled at the same time went back on time. My guy did not come up until 10 minutes after my massage was to start and I tried to interrupt the two ladies that were checking out everyone from the previous hour but they were so focused on getting them to sign up for an account or upsell for their commission. I get back, I get settled and the masseuse finally comes in and asks if deep tissue is ok. He starts massaging me and I can tell he is new LIKE 4 months new and does not know what he is doing. Then when the awful less than 40 minute massage is over, I go to the front and patiently wait to check out because everyone is checking out at the same time. I will not go back and do not recommend this place!
Been a member for over a year. They are always professional and help relieve my aches !
Very nice atmosphere and excellent service.
Front desk is professional but warm and friendly as well. And Kaitlyn is amazing! I would not be able to function in life without my bi-weekly appointments.
Didn't spend much time one me.. only gave me 2 masks within the hour, started late and rushed to end the session early to get to her next appointment. She put on a mask and then went away for about 10 mins each time.. most estheticians will give you a little neck massage or something in the meantime. Also, was very heavy handed when using the extractor. She was really nice, just not a good experience.. didn't feel relaxed.
Roland was awesome!
I look forward to my monthly appointments . Roland is the best massage therapist I have had. He's always very professional and does an excellent job every time. I would highly recommend him. The staff is always very polite at every encounter I've ever had with them. When I walk through the door I can always exhale from my long day because I know relaxation is coming. I love Hand and Stone Webster!
Nhu Quynh L.
I've been going for facials and massages regularly for the past few months and I've always had a good experience. My massage therapist Daniel does really good deep tissue work and facials from my esthetician Frances leave my skin glowing. The hours are super convenient for me too since I can go in any day after work.
Amazing experience! Thank you Emma & Leigh-Anne!
Loooooove this place. nice, clean, smells good and good therapists.
Ronnie & Amy From Houston, T.
A relaxing time turned into a stressful time. I was a member of Hand & Stone on Bay Area Blvd. Part of membership is that you can give your paid massage to someone else for a $10. fee. I had accumulated 2 massages (2 months at $59 per month) and decided to let my daughter and wife use the service. The day they went in there was a special for members of a $25 facial. My wife heard the customer before her inquire about the facial and decided the service would be a nice add on. Before ordering the facials, my wife asked about the price and was told that yes it would be $25.00 each. Had the young lady at the counter looked at my profile she would have seen that my wife and daughter were guests. I had set that up at the time of appointment that they were my guests. To cut to the chase. After the massage my wife was paying and noticed that the bill was a little over $200. instead of the $70 that she expected. To make matters worse the young lady that quoted the price had left. So, they did not want to honor the membership price to a nonmember. Well my wife did not want to cause a scene and paid it. This mistake should have never happened as I even set it up in my notes when the appointment was set. I was mad when I heard this and cancelled my membership and will never go back. In hindsight. I should have expected this after the way I was heavily up sold to join after my first massage.
I became a member Bay Area location, the massages were hit or miss depending on the person. Overall it was ok. The front customer service is horrible. When I cancelled due to moving, I had a couple of services left that the lady at the desk put on a promo card which was the incorrect procedure. I back after a year and thought the card was still valid, the card expired along with the money I paid monthly. The only thing that was poorly said to me by the asst manager, was I dont know who that person was and I guess she didnt work here long, she also didnt put any notes in the system why she did that, I'm so sorry but all of this information was on the contract. Etc Etc etc. Although all the dates matched up to what I told her. I admitted fairly to not reading the fine print , nothing at all was said as an FYI. However the young lady that represented this location did a horrible job and today wasn't any better. I made an appt today but immediately cancelled it just because I feel I will get the same unreliable service in the future.
I tried a lot of different spas before going to Hand & Stone, and after my first massage there, I became a member. MATTHEW K. is MARVELOUS!! Such a professional and talented therapist. He always makes me feel comfortable, and completely tailors my massage to my needs. I always look forward to our sessions. I highly recommended Hand & Stone. Book your appointment with Matthew K. today. You won't be disappointed!
Raul is a great massage therapist! Very relaxing atmosphere!
Judy Life Coach S.
Great therapeutic massage
I had a amazing experience at Hand and Stone. The staff was friendly and helpful! I did the facial with Microdermabrasion and my face was glowing after. I went ahead and bought the products that they used during the facial and my skin has never looked better and it’s been almost a month since I went. I absolutely love the pre cleansing balm with scrubbing mitt. I will definitely be going back
Always a relaxing environment!
Maggie Anaya, Mba, C.
I am a member of Hand & Stone Massage out of San Antonio. I was in town a week for a training and was in serious need of a massage. I decided to take advantage of the opportunity that as a member I can cash out my service in one of the many locations available. I am so happy that I did! I had a 7:00pm massage with Ciara and walked out a new woman! This was hands down the best massage I ever received. She had the perfect amount of pressure and was very respectful and pleasant. If you are going for a massage, I highly recommend Ciara. Sad that she is not located in San Antonio.
Wonderful place, but there is some miscommunication when booking and checking in
I had a wonderful experience at the Bay Area location. I've always left a massage more tense than when I went in because I'm so tickelish and generally uncomfortable being touched by someone I don't know. I had a wonderful and professional experience with Ronald. He helped me breathe through tense areas and coached me through enjoying a massage. I became a member and will be requesting him the next time I go.
Kaitlyn is wonderful! Have been going here for 3 years. Love it.
Super clean, staff is very friendly and professional. I have had 2 massages and a facial so far and have totally enjoyed them both.
It was excellent. Miguel was fantastic and I highly recommend him.
The girls at the front desk were so sweet. A+ customer service. Emma did my massage. She did a great job. She was easy to talk to and very accommodating. My sister in law got a facial from Cat and niece received a facial from Amber. Both Amber and Cat (according to them) for very professional and they loved their facial. The only critique would be to invest in a shade at the window near the entrance and exit door. The sun was coming in from the side while I was sitting, completing my paperwork.
Edit #2, 1/23/19: They seemed to have gotten a handle on things at this location, and it is worlds different! The staffing remains constant, and the therapists we see now are amazing. Ciara is incredible! And the positive changes have remained consistent for a while now, which is what I was waiting/hoping for before updating my review. So happy they have been able to turn things around! EDIT: 8 months later, and we don't know what has happened to this place... They can't keep a therapist there to save their lives -- which makes it pretty impossible to build any sort of relationship with any of them; they overcharged us this month but no one can seem to fix it; the "manager" wouldn't even come to the phone herself to say anything, but passed it off onto the poor girl answering the phone; and the owner apparently left the country with basically no one to mind the ship. We'll be canceling our memberships when we go in this weekend. Everyone at this location is unbelievably nice, and the place itself is SO relaxing and welcoming. Joy has done wonders with my skin -- I look so forward to facials with her!
Maureen gave an amazing massage! She was very considerate of everything I told her before the massage, regarding where my tension and sensitivities were. She made me feel very comfortable.
Daniel was great. It was very relaxing and the girls in the front were very welcoming and helpful. Will be back again
Roland is awesome
If I can give this place a zero I won’t hesitate. The front desk staff keep changing and they don’t know their employees , I called to book an appointment with the message therapist I always go to and the one who answered didn’t know if she was working there or not . Unfortunately my massage therapist left . So they scheduled me with a new therapist for the day after . When I arrived she was late 10 minutes to my appointment and instead of giving me my full 50 mnts she cut it short to 40 minutes . The massage was the most horrible painful experience I ever had , she was pinching me not massaging me and clearly not knowing what she weas doing . It was very clear that she was not professional. I wanted to cancel my membership so their manager contacted me and though I have been charged the 60 dollar fee for the horrible massage she also charged me another month for cancellation instead of making it up for me for their horrible unprofessional experience. I don’t recommend this place to anyone and let me tell you it’s a very poorly run franchise that all they care about is money .
They are tricky. Read ALL the fine print and don't listen to their words. The membership was not what it seemed and difficult to exit. After finally canceling, I lost $60 more when my massage expired. They don't tell you that they expire in 6o days. You will lose money if you are a member.
Pro: a variety of spa services and I've yet to try one i didn't like. My go-to is a 50min hot stone massage, facial, foot treatment. Everyone here is always so warm and welcoming Con: a little pricey if you don't have membership Overall: ask for Eurindia or Daniel if you like pressure. The monthly membership is absolutely worth it!
Saddens me that after 1.5 yrs of membership, too many mishaps caused me to cut the cord. And all I got was, ok well cancel. Wow- Surprise fees happened multiple times at the end of facial and massage services. Even during pregnancy which staff was well informed of. What’s the point of taking time to complete paperwork and have a client file when it’s never reviewed. The only good experience I had was Mehreen as my prenatal massage therapist. Staff was always friendly, as well. But it’s apparent you’re just a number at this poorly ran franchise. Definitely don’t recommend for “overly nice” clientele because you will get pushed around. If you are pregnant, be sure to ask for Mehreen. If you get a facial, (especially during pregnancy) be sure to make the exhausting repetitive reminder you don’t want surprise $30 extra fees due to products and services provided without consent. Even then, they expected I paid $10 for some uv light held up to my skin! All I wanted was the same exact simple facial I had twice before w/ a mini neck massage. Be sure to remind staff to please read your file and stick with what your health can tolerate and what you want. In short, you must Act as an administrator for them aside from that depending how you get the services are great. Also if they mess up you will still have to pay a portion of their mistake.
The atmosphere is very nice and relaxing. The massage was amazing, and very affordable. I'll definitely be returning.
Maureen is exceptional! I've been going to Hand & Stone for a while now, so I've tried different massage therapist. But once I tried Maureen, I've never used another. Very nice place, very relaxing atmosphere. I try to go as often as I can, but my schedule doesn't always permit. But when you visit, ask for Maureen.
Wonderful massage. Met all of my expectations. Thank You
My day for ME! Thank you for the facial and massage!
Eurindia was absolute magic. I will be back monthly :)
I’ve gone several times and seen several massage therapists. They’ve all been wonderful, as are the staff.
The massage was terrible, the lady kept leaving the room every few minutes so you don't even get to enjoy and relax, during a 60 min session she left the room 6 times around 5 to 7 minutes each time, it was more annoying than relaxing, at the end being totally dissatisfied I tipped her $5.00 on $60 bill, especially since I got maximum 1hr of really terrible massage from a 90 minute session, the manager or owner whom was at the register told me to make the tip $10, are you serious? Tip is optional and based on performance, I wasn't happy with the massage, she is lucky I tipped her at all with that crappie service, needless to say I'll never go back!
Hand and Stone has an awesome and friendly staff. Their therapists are the best.
All I wanted to do was relax and all I got were pushy salespeople. DON'T go into their membership as they don't inform you that if you cancel your membership anything unused you forfeit and they just keep the money.
First massage I've ever had. Very helpful.
Looking forward to my next massage with Roland.
They try to sell you the products too aggressively. I had a massage and I was told there will be a free upgrade. They ended up charging me for the “free upgrade”. It ruins the experience of relaxation when there are hidden costs.
I have been coming here since they opened on a monthly basis. I had become disheartened as there is a lot of personnel turnover. I felt like each time I was a guinea pig for trying different stuff than what we did the month before and I did not see beneficial results. I have been feeling better about things as I have seen Kat the last three times I have been for a facial and there has been great improvement in my skin. Even more important I can trust in what she recommends. My favorite is her signature style when giving a facial massage, number one in my book. And much to my surprise I received a hand written thank you note with her hours and a bonus coupon after my recent visit. I can book my appts so I can see her, much like I do for my hair appointments and I always know what to expect with each visit. Let me say thank you to Kat for making this a joy for me once again.
They didn't provided the services that I requested! Is definitely not worth taking a teen with problematic skin! And the prices are ridiculous after the introductory rate.. Will not go back to this place!...
When booking the appointment I was never told I was going to be charged for a procedure if I cancelled. When I called to cancel I told them they were NOT authorized to charge me and they charged me anyway.
Had the worst experience ever! Took my mom for her birthday wanted her to have the best experience and it was a total failure. My mom feels so humiliated... She did not get done what she went for just because she did not no how to speak English!!!! ( when we confronted the therapist that’s what she said) Yet I paid for the package that consist of everything and let them know a head of time what to be done... Only thing she got done was soup and water... $60 to wash your face!! ????
Love this place. They offer prenatal massage which is hard to find at massage locations, and the staff is extremely professional and courteous.
I have had hundreds of massages throughout the years, and Kaitlyn by far is the best massage therapist. The environment is very friendly and caters to your personal needs. The cost is comparable to the surrounding area. They offer a membership for a the price of an hour massage a month. With the membership, you receive an hour massage or facial, and great discounts and offers. I decided to join the membership and plan on using my benefits frequently!
I been a customer for almost 2 years and I have seen how this place is going down the hill. Last time I tried to use 3 of my packages a new girl messed it all up. I was over charged so I called the next day and They said they would call me back. No one ever did, 3 days later i got a hold of Marisa or Marina the manager. She kept arguing with me how they didnt over charged me. So then I said I was gonna cancel my membership she said ok I'll send you the email. I tried to do it early in the month so I would get charged for the month of august. I never got an email or a call back from the owner. But I did get charged for the month of august when I called back they didnt even have my email because the manager failed to ask me for it.im I'm done dping business with them, like I told the girl who picked up the phone I dont want anything free, I dont need anything free.
Theirs was the best hot stone massage I have ever received. The employees are friendly and professional. I joined the spa. It is a 40-minute drive from my house, but it will be worth the monthly benefit. Everything was clean, quiet and relaxing. Everytime I go it is a new experience. I feel relaxed and refreshed. I'm so glad I joined for the monthly benefit. I have recommended this spa to my family and friends.
Everything was great for my first time getting a professional massage.
I luv this place!! I go every month to get a facial & massage, sometimes more like 3 or 4 times for massage. If your looking for a relaxing facial, ask for Kayla. For an excellent massage, ask for Jennifer. She does the best deep tissue massage. I feel like a new person after she's finished with me.
Great massage!! Professional staff along with great customer service.
They don’t respect family emergencies. I offered to tip my therapist even tho I wasn’t getting the massage and they still wanted to charge me half the price of my massage! All I wanted to do was change the day and they still wanted to charge me!
Don't be afraid to say if you want massage hard, medium, or soft to get the best recommendation from the front desk. Then enjoy your 5 minutes of heaven! Nice atmosphere in rooms too.
This was my first time ever receiving a facial and I was so pleased with the whole experience! I saw Kat, who not only reassured me that she would take care of me and get me on a good regimen, but she made me feel so comfortable and was so informative throughout the whole process. I was so pleased, that I joined their monthly program and bought the recommended products and this morning (just a day later) woke up feeling so refreshed!
The front staff was very nice and friendly! Massage was great.
Wonderful reception area and employees. The rooms are awesomely relaxing. Loved my massage! This was my first time!
The massage therapist was very unprofessional. She did not target any of the areas i asked for. If anything i left feeling pain in my lower back and neck. My massage therapist was massaging me without oil for the last 30 minutes of my massage. It was a WASTE of money
I loved how they make their customers feel welcomed. Very nice front desk people. The rooms are great very relaxing atmosphere. I was disappointed in my therapist. He seemed uncomfortable which made me uncomfortable. I tried to make casual conversation and he seemed to want to get that over with. LOL His massage reflected that. I have had massage services before and I expected him (based on previous experience) to be firm in my massage. He did ask if I wanted light,medium, or deep massage. I said medium. But the massage felt like he was afraid to touch me. Not sure what that was about. Thats why I gave 3 stars.
Absolutely Amazing!!! I’ve always been hesitant about new massage places but I received a gift card to Hand Stone from my boss. So I went to try anyway. Since I didn’t know any of the girls that work there I didn’t ask for anybody in particular. But I had Ms. Pat. She was fabulous!!! I asked for back and neck only and those were exactly the areas she focused. Her hands are like angelical or something. I was relaxed the entire time and was just great!
I originally booked my appointment with Emily based off other reviews. When I got to the appointment I was told Kala would be my esthetician. I did not mind but was a little bummed I wasn't informed before hand I would not see Emily. Kala did a great job, very sweet and professional. I did not know what to expect as this was my first time having a facial. The only thing I did not like was being offered different options for upgrade. I get they are also sales people but I wanted to relax. After the appointment she did speak to me about products which were very expensive, I mean $70 for a face serum seems excessive to me considering my skin is not bad. And then again while checking out being poached for a monthly membership. I could do without the extra sales pitch and just enjoy the treatment.
Loved our couples massage. My boyfriend is a member and they let me surprise him with a hot stone couples massage at members price. I live in anohter state and cant use there services or I would sign up! I use them when I am in Houston!
Nice people good service pricey but good
eurindia is great..just overpriced
Very unorganized and unprofessional. TWICE they changed my therapist with no advanced notice even though both times they were requested specifically. While in the lobby another cliet experienced the same thing. I've asked to speak with management/owner with promises they will connect with me...a WEEK later still nothing. No offer to correct the wrong on their part other than asking me to wait three hours which wasn't an option. Terrible office manners and lack or organization. No wonder the turn around is so high. They DO NOT CARE ABOUT PAYING CLIENTS.
relaxing environment, wonderful experience! A place that truly delivers excellent service!
My wife visited for a massage she received as a gift. They tried to upsell her on various other services 6 different times and when she finally agreed to a $50 facial, they said she needed a different facial for an additional $35! We won’t be going back and you shouldn’t visit either.
The massage services were great. The only suggestion that I would make, is to schedule massages with a 15 min buffer between each appointment, so that the customer can get a full hour of a massage, instead of 45-50 minutes. Other than that, it was a great experience. Very relaxing.
Just remember to tell the front desk if you have anything over the minimum package. Denise is great - however the front desk did not advise that I had an hour and half massage.
Very professional. Highly trained individuals. Excellent calm environment.
Luanne Triolo N.
They offer a good number of services, beautiful and clean, professional, caring therapists. I will definitely return. Thank you, Daniel.
Receptionist was welcoming and professional. Deep tissue massage was great. I plan to go back for another massage and to try out their facial services .
I had the pleasure of getting a facial from Emily. It was my first time at the location and first time getting a facial. Emily was very thorough and walked me through everything she was doing. Emily and the front staff were very professional and courteous. I look forward to getting more spa treatment from Hand & Stone.
Charlene is the best massage therapist I’ve ever been to. She listens to you and adjusts your massage accordingly. The staff is amazingly friendly which is a breath of fresh air in this day and age. Plus it’s very affordable ! I promise you won’t be disappointed.
Eurindia is amazing. She has a magic touch; she’s very professional and will recommend trying something new but won’t push.
Awsome!!! Everything about my hand and stone experience was just AMAZING!!!!!!
I would recommend this to friends
Always a great experience here!
Great facial. Facials are 50$ which is cheaper than most. But you get hassled to buy the products after which totally kills the relaxing effect of the facial. This place has the most highest employee turnaround I have ever experienced ( not a good thing) massage is ok. But I've only done one here. Facials are more my thing.
Friendly front desk staff. I never have to wait for my service. Clean, relaxing environment. Great service.
We have a membership here. Everytime we go there is a problem. I got less then a 30 min massage and should have got an hour. Asked at least 3 times for couples room and we didn’t get that. All they ever offer for their mess ups is free enhancements which we could honestly care less about. Then the lady at the front desk had the audacity to say we have those few clients we always have problems with very rudly. I left in tears. We have had a horrible past few weeks and was really looking forward to this.
Every one was very accommodating and polite and were definitely worried about taking care of our specific needs. I definitely recommend to any one looking for a good fairly priced massage establishment:)
Great place loved the lady that did my facial but the front desk gave me false info. Saying it was free facial for my bday both of them agreed but wen i got there after my facial they charged for full service smh. Other than that everything was great; front desk should be more trained and not lie to people about free facial for them to end up charging afterwards...
We didn't get the service we paid for. I was extremely disappointed because this was a first for my husband and he was excited about it but, anyway....the difference paid for service was to be refunded which was fine, but what sent me over the edge was when I received a call from the manager and she apologized but then turned the incident around on my husband saying he told her he got a hot stone massage. His response - "she never even asked me that afterwards"! A breakdown in communication between the therapist/front desk, I can accept, we're human, it happens. Pointing the finger at your patron for YOUR mistake, unacceptable and a poor example of leadership at this establishment!
I loved it so much I signed up for a membership! You can't beat their service and point system is pretty rewarding! You have to try it!
Excellent staff. Massage and facials have been excellent.
Kelly C M.
I went to Hand and Stone because my wife had gotten me a gift card. I left with a membership. Nuff said PS> Eurindia is AWESOME!!
Great service & atmosphere... Staff very pleasant & attentive to your needs! The owner is very welcoming & hospitable, so sweet!! Hands down, Hand & Stone Bay Area are the BEST!!
Hand and Stone has always been extremely friendly and accommodating with their customer service. I love that they call me and text me with appointment reminders. I also love the coconut water in the storefront, too. Tonight I had Kelisha and she gave me one of the best therapeutic massages I have ever had. She was PHENOMENAL and very knowledgeable about what I needed. I don't just get a massage for relaxation but also for medical reasons, and this girl knew what she was doing!!!! She greatly helped to alleviate my knee pain.
Best membership massage company hands down. I always receive the best customer service and great massages! Thank you for helping me manage my stress!
Service from the therapists has been the biggest problem.
I love this place. The best hot stone massage ever!! Denise is an amazing massage therapist!!
This was a lifeguard experience. Everyone was friendly and helpful, the atmosphere was peaceful and clean. My massage experience was completely customized to address some major back issues I have been having and I woke up the next day with significantly greater range of motion and no headache. I will definitely be returning!
I have been a loyal member since its opening as a employer myself these industries have turnover quite frequently its not necessarily always because of the employer. I am saddened by some the comments left by people that dont quite understand the dynamics of business and pre determine a one sided reason of pointing the finger. Its not the easiest task as an employer and sometimes the decisions to fire some one has validity. I have the best therapists even if others have gone I give them an opportunity to show me their skills. I dont get upset business is business . Kudos to this place for withstanding a competitive market.
The massage therapist was supposedly "dual certified" as an aesthetician. The massage was definitely not her calling, shaky, weak hands and very slow. The facial was a complete joke. She had no idea what she was doing. Never looked at my skin under a light, did the whole thing in a dimly lit massage room after my massage, never used the steam machine that was sitting next to me even when I asked about it. Barely tapped my face when she applied the cleanser and peel. Literally patted the exfoliating paste onto my face and just let it sit there. Only got a $25 gift card to use on a next appointment. The owner said that she was taking off $25 for the facial but it was the same price the original clerk charged me before I asked to speak with management. This is a strip mall franchise that trains on a ABC1-2-3 mindless scale, not hiring autonomous professionals, yet charging the same prices. Steer clear.
Many of the young ladies are fresh out of school. The front desk computer is always SLOW and it makes checking out a pain. The people are nice but the massages that I have had here have been lousy except for one. They never start on time. I used to have a facial lady here that was really good but then she left. Their turnover is ridiculous. One month their here then the next month their gone.
Randi Weintraub B.
Let me begin with that I don't blame the technician, however this was not very relaxing. The bed warmer was broken and I had to ask to find this out. The bed was quite chilly. While I was offered another blanket, i really wasn't interested in that. Then the steamer was broken. So the technician had to roll this big piece of equipment out of the room and then bring back another one and the original one too. That one didn't work. I did a lot of waiting in a chilled environment. She did provide a short peppermint scalp massage complimentary, but honestly why put a client in a room with broken equipment. No notification, etc.
My husband and I have been members for 4 years and, although we have had a bad egg every once in a while at other locations in houston, this location has been great 99% of the time. Very clean, professional, friendly, reasonably priced and experienced massage therapists. Denise is wonderful for firm deep tissue! Eurindia is also one of my favorites, very detailed and holistic.
Amazing facials and massages! One of my favorite places in the Greater Houston Areas!
I do enjoy the services that are provided by the massage therapists and estheticians. My biggest complaint is that there is always some kind of confusion with the scheduling. Either they change my therapist, or the esthetician isn't trained yet on the services I requested. There was some confusion with the scheduling this time (as usual) but the esthetician who did my facial was good, and they were able to rearrange some things in order to correct scheduling issue. I wish they wouldn't call me every. single. month with a reminder that I have a service available. I KNOW I have services available, I'm paying for them.
Excellent massage, great service, friendly staff. Totally worth it! I'll be back soon.
It's always a pleasure to come in to this establishment. Friendly smiles greet me as I walk inside. Always curtiuous and attentive. Clean and orderly. Excellent service provided by talented individuals.
Never had a bad experience here. I always leave so relaxed
this is crazy. I got a massage from Thi on wednesday followed by a facial with Lynnze. I just called to schedule a massage and facial for my husband with Thi & Lynnze for sunday and they said they are BOTH no longer working there. Just 2 days later!??? I am cancelling my membeship because I have been thru a handful of therapists in the last 5 months. Josh, Roxanna, Eden, Lettie, Stephanie and now Thi and Lynnze. this place is a revolving door meaning there must be something wrong behind the scenes. Get it together Hand & Stone
I pulled a muscle before going in, so I asked the therapist to concentrate on my leg. He did exactly that. I have never been a fan of massage, but needed some pain relief. I enjoyed the experience. He was on time and very attentive. I will go again when needed. Thank you!
The owner Heena Esmail is CRAZY. She fired her best Esthetician for asking to reduce her working hours to part-time. Anyone looking for JOY , you can find her on facebook Joy Dolores Bradford- Greeson. Joy seriously gave the BEST facials and is the most kind / caring person. I have never seen such a high turn over rate of employees at an establishment. Everytime I go in, there are new people at the front desk and my massage therapist / esthetician has either left or been fired. I finally started asking the therapists what was going on and they said the owner (Heena) is greedy and does not care about her guests or employees and has fired several employees without a valid reason and that the other employees are so unhappy they leave. Sounds like this lady shouldnt be allowed to own this business.
I always have a great experience everyone from the moment you walk in they are so welcoming and sweet. I got my brows done from Melissa and they look amazing I keep getting compliments. I also had the most relaxing massage from Denise I have also had massages from Mark before and they were perfect.
My wife loves this place!!! The service is fantastic. The facials and massages are phenomenal. Also have a great product line !!!
I am revising an earlier review because the owner agreed with me that I was not properly charged for services. My husband and I received $100 in gift cards for Christmas to use toward our massages here. We made an appointment and were given options for whether to have hot stones, aromatherapy, etc. We were not told there would be additional fees that increased the price from $100 to $265! Even though the owner eventually credited back the over charge, I cannot honestly say that I will ever return to this place for a massage. It's too inconsistent in my experience here. I have, however, always received really good facials. So, I am changing my 1 star to a 3 star review.
Every time I find a massage therapist I like, they leave. It's a revolving door.
Great place to get a massage and I love that the owner is always there to great and take care of customers. Great staff great service. Thank you!!!
FOUND JOSH!! Well the owners of the establishment made an extremely dumb decision to fire Josh for getting to close to his clients. Ummmm ya get personal with your clients to keep them coming back besides the fact that he gives amazing massages. Anyways he's at SOUTHERN ROOTS IN LEAGUE CITY. I've already checked his new spot and it's amazing !!! So happy I found him so quickly
Enjoyed my facial with Joy. Highly recommend you request her. Environment was comfortable, cozy, & cute. Staff was friendly, professional, and catered to my needs. I signed up for membership. Its convenient, efficient, and has no overwhelming commitments. I look forward to our new relationship! Thanks again Hand and Stone!
Enjoyed my appointment and plan to go back. Courtney assisted me and did an amazing job!
I had the most amazing experience ! Got the sensitive skin facial done by Joy , and she has most incredible touch! She is the best esthetician I have ever had! The atmosphere was very soothing and relaxing, the front desk staff is very friendly! Thank you for making my day!
Seriously the BEST facial I\'ve ever received! ANNA is very nice and has a very soft touch. She does everything right! I completely enjoyed my first facial at this spa! Thank you, Anna!
Great experience...Very clean and comfortable. Shannon was great! Look forward to going back!
The best massage I've every had. The price was extremely reasonable too!
Great place to get a massage or facial. Experienced therapist and friendly staff.