Cayla gave me an amazing experience. Will go back to Lavender and Miss Cayla again.
Beautiful spa. I had a facial with Jordan and she was amazing. Highly recommend
Cayla gave me an amazing experience. Will go back to Lavender and Miss Cayla again.
Beautiful spa. I had a facial with Jordan and she was amazing. Highly recommend
I went here for the first time today. I had a lovely massage with Nicole. It's the first place I've been in a long time where they advertise a 1-hour massage and I got a FULL hour. I will definitely be going back.
I have had many massages in my life, especially around here. I woke up with back and neck pain. I explained to them over the phone idk if I want deep tissue but I do know I want a firm massage. She explained the three different ones they have to offer and said if you do the combo they will be able to apply Swedish where you want and deep tissue in the area you need. Sounded great, her words “best of both”. The place was beautiful, hints the 2star I’m leaving just for that. However, the massage was worthless! She did “Swedish” the entire time. I even asked her to go harder, I won’t cry. And she still was soft the entire time. Her bones kept cracking which is whatever, but with not getting anything from the massage it was actually quite annoying. Once the massage was done the front desk asked how it was. I explained it was terrible because she didn’t go deep at all. They said next time just ask for a deep tissue. Really! You’re gonna explain I was suppose to get that. I’ve had one deep tissue in my life and it hurt. I knew I didn’t need that. If I did I needed it just in my neck like I explained to her over the phone… which is why she said combo. So now she even changed her tune on why I should of just done deep tissue. This place doesn’t care about the customer, they care about the money and that’s it. To blame the customer was pathetic. Then to ask if I told the massage therapist to go harder.. ya! Of course I did. So after 2 days I’m in even more pain from my neck so now I have to call the usual massage places I go to, to hope they have an opening which they probably won’t like last time (they are fully booked for a reason).
I've been going here for years for massages, I've had almost entirely fantastic experiences. They offer an array of very bizarre health treatments; that is a real turn off for me. I wish they would offer specials for their traditional spa treatments. Recently repainted and refurnished, and very nicely done.
Just had a awesome massage from Marie. Enjoyed every minute. She was very sweet and did a great job.
Maria is the girl for a deep tissue massage!!
I wish I could visit Lavenders Day Spa every day! Calm, professional and kind caregivers for the entire body. Stephanie is my derma planing specialist. She’s a perfectionist, which I appreciate. I’m most eager to have a facial.
Experienced the $85 facial yesterday. The products were lovely but the young lady NEVER turned on the bright light to examine my skin closely and did not extract ANY blackheads. I asked if she does extractions and she said yes but you don't have any blackheads. This was incorrect and how could she know without looking at my skin under the light. The room lights were dim. My girlfriend was in the next room getting a facial also and the exact same thing happened to her. What a ripoff! Not worth $85 dollars at all! I used to get great facials at Lavenders several years ago from experienced technicians. Now I remember why I quit going. What a disappointment.
It was a chilly, gray day & we were nearby so decided to pick up some dumplings to cook. The small shop is filled with large freezers filled with various dumplings. You can watch the ladies (why no men?) hand make the dumplings through a window. I adore xlb!! We picked up a tray of fresh & a bag of frozen. $6.59 for 12. The fresh xlb steamed in 7 mins! The skins are thicker & chewier than I prefer + only a small bit of soup. The pork filling was well seasoned & really tasty! We decided to try the frozen Pork Won Ton w/shrimp for later. $5.20 for 20.
Clean friendly and comfortable.
I recieved a massage as a gift. Unfortunatly no one in the facility was masked. When I asked the massage therapist if she was vaccinated she said she was not and was surprised I asked. No vaccine and no mask and giving a massage? We are still in pandemic by the way. When I got up from my massage there was a air purifier in the corner I hadn't seen and it wasn't turned on. Again, still in a pandemic. Shame on your company. We need to keep your staff and clients safe.
Too long for appointments
JJ at lavender day spa in surprise is wonderful.. great customer service! Beautiful atmosphere
My favorite day of the week is when I get to come in here and use the hoccatt, flowpresso and redlight bed! I leave feeling so amazing
I’ve been a customer of Lavenders for years since they opened. Recently, they’ve been completely unorganized and become a very poorly run business. So disappointing. ??
Best massage ever...ask for Aaron he is terrific.
My son had a hocett appt today...He texted when he got there "everbody here is so nice". We have also done the cryotherapy. They are very nice and helpful..
Great staff very welcoming don't try to up sell you anything which I love.
Such a great experience from beginning to end! Got me in on a short notice. Extremely friendly. Felt like family in a very relaxing environment! I got a facial and massage. The owner was kind enough to show me all of the specialty things they offer on well being and all around health. Already booked my next appointment after my first visit!
I booked a 30 min reflexology treatment for myself and a facial for my wife. My reflexologist was Monique. She first listens to my concerns and then focused on those areas in my feet and also massaged my lowers legs. My feet and legs felt great after the treatment. I had no more pain in my feet or legs! My wife had a facial from the aesthetician Stephanie. Although she is new to Lavenders, my wife told me Stephanie asked her questions about her skin so that she knew what type of facial treatment to give her. My wife told me it was the best facial she has ever had. Her skin looked bright and smooth. We certainly will be going back soon. Keep in mind that this spa is very busy so you need to make sure you book your appointment a few weeks in advance. It is worth the wait.
They told me the wrong time and then cut our appointments short. They did not know how to use their equipment and neither of us got steam because of it. They still made me pay full price.
My wife and step-daughter had a terrible experience at this place. They arrived early for their appointment and were told that they missed the appointment by 20 minutes. The staff told them they could still use their remaining 40 minutes. So they did. Then the steamers did not work. At the end they got charged full price. I won't be booking any more appointments.
Great place to relax and get the wellness your body deserves. The owners and staff are awesome.
Long time listener, first time caller.. ???? but seriously my wife and I have been receiving massages at Lavender’s Day spa for over 15 years. There is a reason that we have been going to the same place for 15 years, they are great! The owner is absolutely amazing and super friendly. She definitely has a passion about all the services that Lavender’s provides. She continually evaluates and looks to expand their wellness services. Wellness is not her business model it is her passion and it shows! She is always willing to share her knowledge and excitement with you. The massage therapists are the best. I have never once walked out not feeling refreshed. These massages really do help me relax and reset. I will definitely be using Lavender’s for years to come! In addition to the massages you have to try the Cryotherapy. It is amazing. I can’t wait until my next appointment to do it again!!
My husband and I have been receiving massages at Lavender’s Day spa for over 15 years. My adult children also now treat themselves to massages at Lavendars with their significant others. The owner is absolutely amazing and very friendly. She definitely has a passion about all the services that Lavender’s provides. She is always coming up with new and up to Date wellness services. She is always willing to share her knowledge and excitement with you. The massage therapist are the best. I have never once walked out not feeling refreshed. I work in the medical field in a hospital and I am always on my feet and for long hours and using my back for patient care. These massages really do help me relax and reset. I will continue to always use the service that Lavender’s offers. P.S. You have to try the Cryotherapy. It is amazing. I can’t wait until my next appointment to do it again. My body felt to refreshed especially being sick.
I love this place so much! I can’t get enough of the super sauna, hocatt, and cryotherapy machines! They give me so much energy and make me feel so good I’m obsessed! I got a massage too and it was amazing I can’t wait to get more!
A wonderful spa has everything you need and more and the people here are so nice and helpful! I’ll definitely be back
(Student) Gillis C.
I just had an amazing Cryotherapy session after playing baseball in the heat! Crazy all the benefits and how amazing I felt after! I reccomend this place to everyone and the employees are super helpful ans great! Highly reccomend!
Amazing facility! Loved my massage and facial, after it all I did Cryotherapy! The employees are super sweet and welcoming. Great customer service. Highly recommend!!! :)
I just had session of Cryotherapy and massage. This experience together is amazing. Definitely would try Cryo! Great place.
Incredible! Ask for Vonda (sp?) So nice and you can tell has been doing this for years
Amazing remodel and Amazing Therapists.
I had a massage today and was great. I was in town for the day and looked at reviews and was pleasantly surprised. Go check this place out!
Bear Paw T.
I am a massage therapist, I am educated in all techniques used to ensure a safe and therapeutic massage. With that said, I have not had a massage since I had a massage here in 2013. I was touched inappropriately by a male therapist here. I was shocked and scared, it was so bad that it brought up some devastating emotions as a result from an assault I experienced years ago. I told the front office. They ignored me. I called the non-emergency police line. The dispatchers all but laughed at me...treated me as though I deserved it and should expect something like that to happen when getting a massage. I called the office in charge of regulating massage therapists in AZ. He was appalled by what happened and moved forward on working to get that massage therapist’s license revoked. I have paperwork to prove all of this. I asked to talk to a manager at Lavender’s. My husband called many times in an attempt to have the problem addressed. Not even an exaggeration, they did not care. They gave me a gift card to replace the gift card I had used when I was assaulted at their establishment. A gift card that I had received for Mother’s Day from my husband and son. No apology, no action, nothing. They heartlessly defended their employee’s actions, justified it even, and told me I should request a female therapist. I couldn't bring myself to experience another “massage” like that again. In a place that shamed me into thinking the assault was my fault. It wasn’t. Here I am years later, still trying to understand why these people are so heartless and okay with enabling abusers in their establishment. After seeing a few recent reviews that reflect a similar experience to mine, I decided to speak up too. Shame on you Lavender’s. All of you. This is not something that you should continue to brush under your rug!
Zoey E R.
Love everything about this place! The staff is very nice and welcoming. The facials are amazing and the massages are incredible. I really enjoyed this after a long week of working. 5 stars for sure!!! Definitely check this place out!
Zoey Edenholm R.
This place is amazing! The staff and people are great! I have been with a lot of the therapists and have never been disappointed! Highly recommend going here for a great day of relaxation. Just saw they will be offering cryotherapy soon and can’t wait to try it out. Remodel is looking phenomenal. Check this place out!!! :)
My friend and I enjoyed Swedish Massages here. I had to call a few times to book an appointment, because their phones were "acting funny" during a remodel and my messages weren't returned. The remodel was the same reason that was sited when we waited in an empty room for a few minutes before being greeted. I am sure it will be lovely when they are finished! The space is very large with lots of rooms, both of us had skilled masseuses & all staffed members were very nice. We agreed that it was a good value & would be open to returning in the future. Heads up that the $10 aromatherapy charge is to put a scent in the diffuser only. Pro tip: Ask for a room away from the reception area to avoid overhearing conversation.
Absolutely LOVE this place!! Great service and very professional therapists!
I just received an amazing massage that was so needed after a long drive from Idaho. It was amazing service from start to finish.
Went in to get my first wax ever, friends of mine said you'll love the after effects! I being a male have always been a little uncomfortable about body waxing. Lol. I chose lavender day spa due to its location and hours of service. The esthetician that works there I was told had many male clients and almost 10 years of waxing. I scheduled my appointment and immediately could tell they were in a hurry due to closing time. No worries, like I said this is my first time. Throughout the process the esthetician was extremely pleasant and professional but also in a hurry. She rubbed 2 different types of oils on my skin which besides the speed, I feel contributing to my massive all over body breakout. I have tried reaching out to the owner on numerous occasions and have yet to receive a call back almost as if she could care less. Not only did it ruin the vacation that I took less than a week after the waxing it's been 3 weeks and my body is still horrendously broke out! For the $300 price tag I am extremely dissatisfied and blown away by the owners nonchalant attitude towards this matter. NEVER AGAIN will I go here and I will tell everyone the same thing.i wish I could post pics on here to show the outbreak and also the hair that was left behind in this speedy shop job.
Love coming here, but can be challenging to get through to someone to make an appointment.
I am giving this rating because of the poor receptionist that they have at this time. I have been coming to the spa for over 15 years the owner is amazing and the massage therapist are great. Since this new receptionist has started my appointments have been messed up I get no confirmation calls and she is extremely rude and short. Had I not called today to confirm my own appointment I would’ve missed the one that she had booked me into because of a therapist not being there. She seems to have no concern whatsoever for the people that patronize your day spa. I am not the only one in my family that has experienced this poor customer service with her would hope that you may look into getting a more pleasant representation of the quality spa that you are.
Today was the first time I had a swedish Massage at Lavenders Day Spa given to me by Christina she was absolutely wonderful, she explained everything that would take place she asked me my likes and dislikes. Boy did I feel good afterwards she was made this old body (82) feel like a 30 year old body and I am going to find a way to work into my budget a massage with Christini at least every or every other month I jsut feel great
Love this spa! Every year at Christmastime I stock up on massages. Staff is organized and helpful. Clean and good massage therapists. I highly recommend this day spa! ?????
Friendly staff and laid back atmosphere
Found this place by chance and was amazed by the experience. Very calming but therapeutic at the same time. Would give it 10 stars if possible.
Linda “Nomee” A.
Staff is very nice, great place. Highly recommend.
Love this place! Therapists are all great and so relaxing both in the lobby and in the rooms.
First let me just say that the atmosphere is phenomenal!! Upon entering the spa it is easy to instantly feel relaxed and at peace. Second, the staff are both friendly and educated. Both are of great importance when spending the money for spa treatment and trusting someone to manipulate your body in said fashions. JOB WELL DONE!! JJ and her staff are amazing and I would highly recommend this day spa experience to anyone looking for a hidden treasure retreat!
Had amazing massage with Blue today. Highly recommend having massage at Lavenders. Place is super nice. 5 star!!!!
The best spa I have been to in a long time ! You well love this place .
Had the best massage today! What a great lil gem right in the neighborhood~ Highly recommend!
Had a wonderful hour and half massage here. I highly recommend giving them a call and enjoying a massage or other service!
I have had several facials from Cynthia. She’s terrific in every way. Also had one massage which was also excellent. I have had very pleasant interactions with the front desk staff on all occasions
They know how to hit all the right spots! OMG!!! What a terrific massage! Feel so great.
Enjoyed the massage!
My massage therapist Kori Bush is amazing. She is an expert at all types of massage therapies. I have an injury and after each massage I feel much better. I highly recommend Kori.
Kori has done an awesome job every time! The pressure is on point, along with her professionalism keeps me coming back!
Monquie was a great help and informative also Spa is a very relaxing atmosphere!
Amazing massages and therapists they know how to target your pain areas and keep your nice and relaxed!
Yadira Molina B.
I received a wonderful massage from Olivia, she was attentive to my needs and worked the areas I asked. I will definitely be back!
The facilities were clean and the staff was professional. After my appointment with Olivia my back felt better than it has in years.
Let me start by saying the woman who did my massage, wrap, and scrub was very pleasant. I am giving them only 3 stars due to the horrible manager. I had made appointments for myself and my bridesmaids to get massages, body scrubs, and body wraps. I called beforehand (about an hour) to confirm only for them to state, "we lost everything on our system and it's a first come first serve basis". (okay, very inconvenient but not their fault) I asked if we could still be seen at the time we had originally scheduled and the manager had the audacity to tell me "well because you aren't here, we cannot guarantee that your services will be available, you can come in now and we can see what is available." So I go in with my girls and we sit and wait. And wait. And wait. Almost an hour goes by without their acknowledgement and one of my girls asks, "do you know if we will be seen soon? I only have a babysitter for a short time." The manager states, "They are with clients and will see you soon." (Okay lady, we've been waiting for far to long at this point for you to just say this). Finally we all make it in for our sessions and are heading out to pay. As I walk out into the front, I overhear the manager speaking to a couple. The couple voiced the same concern about their systems crashing, complained about the wait, and stated that this wasn't the fist time this happened. The next thing I heard from the managers mouth made me never want to go there again. The manager states, " I'd love to hear what you have to say but I need to do something." and then she literally walked away from the couple and walked to the back. The poor front desk girl was clearly sick and apologized for her managers behavior. Even though our services were nice, I will not ever go back there simply because of that manager.
Had an hour and a half massage. Highly recommend this day spa.
I was visiting AZ on vacation and really wanted a massage. I googled the first massage spa in the area and went straight there. I was scheduled with a massage therapist named Olivia and upon meeting her felt so relaxed before even getting into the room! She was very charismatic and down to earth. She and I talked about music (I got a vibe she and I liked the same stuff) and her deep tissue massage was SOOO good!!! When I say I am bummed I can’t go back and see her regularly I mean it! If you’re in the area and need a good massage from a reasonably priced spa, and want good company, request Olivia and you won’t be let down!
I had a massage from Olivia. It was FANTASTIC! Got all those knots and tightened up areas relaxed and loosened. Highly recommend!
Olivia gives me a smooth and relaxing massage every time. Really sets the mode and is very professional. I love her deep tissue back massages. Very professional and relaxing. I will be going back.
I love the atmosphere and friendly staff at Lavenders. I had Paige for a 90 minute deep tissue massage and she did a wonderful job, very responsive and met all my needs.
The manager is quite impersonal, unapologetic, and downright rude. They have various issues with gift certificates and packages and refuse to refund if there is an issue from their end. I originally bought their works package only to find out their manicurist was no longer working with them. Then when they credited it for any service they were going to automatically take the difference and give it as a gratuity, to which we had to insist no. Our 1 hour massage was 50 min. and when this was brought up they didn't comment or offer anything.
If you guys never had a trigger point massage buy Blue at Lavender day Spa. I Suggest you go check him out, there should be no reason why you should wake up with any muscle discomfort knowing this guy. Hes very intuitive and has a great energy about himself I told him when I go on vacation if he can fit in my purse he can go, no lie. Fyi he is so good at Relieving sciatica nerve pain. My husband loves him my mother inlaw loves him and I bet you will too.
Exceeded my expectation! my gift certificate worked great!
Stopped by Lavenders Day Spa when I was in town for the weekend and had such great experience! The girls were so sweet and made me feel so welcome! Would definitely recomend it to anyone looking for a massage!
Had a great massage with Victoria! Highly recommend.
Had my first session with Olivia earlier this year. My hour massage was amazing. I went in with both legs and my lower back bothering me. After a full body massage, I was in bliss and had less pain. I have had many massages and hands down Olivia was the best I've had. Her pressure was spot on. She was attentive to my needs. I gave direction and she focused on those trigger points. What more can one expect from a massage? I'll be back! Ask for Olivia when you book.
Great spa experience with a gift card that l received foe my birthday.
I'm not usually one to say anything, but I really enjoy my experience here at lavender's Day Spa The welcoming smiles of the front desk to the friendly greetings of the massage therapist and their professionalism as well as my regular clients who are always enthusiastic about their massages/services I'm so grateful for finding Lavender's and hope others have find a wonderful experience here as well
First time visiting here Wayne was my masseur; he did a great job!
Massage therapist was professional and friendly. Very clean. Love this place. I’ll be back!!
I got my wife a gift certificate to this place and she loved it. She said that the staff was amazing and very helpful. 10/10 I would recommend this place for anyone looking for a gift certificate to give someone or anyone looking for a massage place!
Just got a massage from Monique and she helped me feel good as new. Thank you for your detailed work and thank you to the front desk for scheduling the appointment for us!
Well today I had great massage. The people at the front desk though are scammers. Upsell Upsell is the name of their game. Your not charged until after your service . So you go to pay they double the first agreed on price. Not honorable , sad.
Wayne gives the best massages, and Lavenders looks better then any massage place or spa around the service was 5 stars
I had a great massage and the service was outstanding, definitely will be coming back here
Love coming here! Best service and the most welcoming people ever.
Hands down, This is theee best place in Arizona to get Treatments. Staff is knowledgeable, polite and amazing to work with. Will definitely be back many times. In addition I am getting several gift certificates to give away for Holidays and Birthdays. Great Value!!
I had a gift certificate for a stress knot package, it was my first time into Lavender's and I was lucky to get Maria as my therapist. She did an amazing job and I left the appointment feeling refreshed. Maria and the front desk staff were all so nice.. made my first experience at Lavender's one to remember! I will defiantly be returning in the future and referring all my friends!
I came here for the first time and got a 90 minute combo massage. It was amazing! I love the spa, it’s very relaxing and everyone was so friendly I felt super comfortable! Will definitely be coming back for another massage and can’t wait to get a facial!
I got my eyebrows waxed with Cinthia and absolutely loved the experience. It was my first time and I will definitely be going back to her for a facial.
BE CAREFUL BE CAREFUL BE CAREFUL!!!! I will sing this from the rooftops! I bought FOUR HUNDRED DOLLARS worth of Gift Certificates in May! FOUR HUNDRED DOLLARS!!!! I call to use my LAST ONE today and guess what?.... THEY are EXPIRED and I'm just Out of luck! HORRIBLE Way to do business! I have bragged, ranted and RAVED about this place, sending friends, co-workers, relatives, ANYONE who would listen here.... BE WARNED! THEY are SHADY SHADY SHADY... (and the manager could have cared less....)
This is by far the best spa in the valley!! I was looking for a spa day to treat myself and a friend. I called and they were so friendly and accommodating. We each got a massage, a body scrub and a facial and all of these exceeded our expectations. I honestly thought we would have been paying resort prices with the quality of service here but i was so surprised how reasonable everything is! I'm coming back once a month from now on!!! I loved it!
I got my first massage ever with Maria and it was great. Very professional and relaxing. Definitely going back and would recommend to anyone.
Really enjoy coming here for massage - relaxing environment, friendly staff, and good therapists. With availability that fits my schedule and close proximity to home, this is my go to place for massage.
I called and made appointment the same day. The massage was awesome! The place smelled great!
I had a massage today with Victoria and she was amazing; one of the best massages I have ever had felt amazing afterwards.
I got a gift certificate for the Day Away Package. I walked in and was pleasantly greeted by a lady at front desk. My services started on time. I had two different people doing my services of which both we’re absolutely AMAZING! The place is very big and clean. Anyone looking for great place to get massage, body wrap, body scrub and facials should try this place. Awesome!!!!!!!
I had Monique work on my aching back yesterday. It had been giving me trouble for three weeks. OTC pain meds didn't help much and it was a problem with the muscles/spinal joints in my lower back. Monique worked on this area during the massage session and this morning, I was up with no pain at all! First time in three weeks!!! I played two hours of racquetball without any issues!! She did more for me in the hour I was with her than anything else I have tried! There are measurable medical benefits to massage and she is excellent at making those benefits happen! She is an excellent therapist and knew exactly what the problem was and what to do to correct it. Had I gone to an MD, I would have been carted off to some sort of specialist, had scans done, etc. for several thousand dollars worth of work, which, most likely would have resulted in some sort of drug therapy. Monique solved the problem in less than an hour and has saved me more than a lot of $$ in the process!!! I'm going back regularly now to get issues like this solved and not have to deal with MD's, insurance, etc. etc. etc. I would highly recommend her and Lavenders!!
My massage and facial was amazing! Highly recommend...
Had a massage with Wayne today, super great massage! The Spa is is a high end establishment, would recommend to all my friends!
Had a awesome massage by Alex and the front desk was super helpful.
My facial and dermabrasion was ok. I feel like the esthetician could have been more personal and educational however she rarely talked and didn't really smile or anything who knows what she has going on but I just feel like when we pay $85 for facial plus 44 the dermabrasion plus a $20 tip you should have a pleasant experience I will not go back unless I get someone else
I really enjoy this place every time I go!! ???? very relaxing atmosphere..the smell of lavendar is always a bonus ???? I had Maria today and she is awesome!
This place is the biggest joke and I will make sure no one I know ever steps foot there again. I bought 2 gift certificates over Mother's Day for my mom to use and the same week we found out she has cancer. Turns out you can't go to just any massage therapist when you have cancer so she can't use the gift cards and no, I'm not putting the cards in someone rlsss name. That's defeats the purpose. They won't return my call even though I have called AND gone in to the spa. They just keep telling me that their owner isn't available. What poor costumer service and little care for their clients.
Don & Alice F.
Great massage with a wonderful atmosphere. This is my favorite place to go to get a message.
This place is a joke. The nail tech was great. However customer service sucks both on the phone and in person. They refused to honor a gift certificate and did nothing to resolve the issue. They could care less once they get your money. Low class at best. Very disappointing.
I have been there a few times and they have always done a good job and they are very nice
Love this place. Always clean and on time.
Great prices and friendly staff. The atmosphere at Lavenders is perfect. I have been to this spa at least 8 times and I will continue to go back. The massage therapists have always been knowledgeable and professional. They also offer manis, pedis, body wraps, facials and other great treatments.
My first massage experience. I did a couples massage with my wife and we felt very comfortable. We were put at ease. In a dark room, nice music, ... the dudes were very knowledgeable in their art and we could tell. I had a hurt leg from soccer and my guy worked out most of the stiffness. Thanks guys!
I drove out here to closed doors...1 hour before closing.
Had an hour and a half combo massage with Pablo and it was fantastic. Very calming and professional atmosphere. Highly recommend.
My massage therapist was Dawn. I would recommend her and the smell of lavender is amazing
Thank you for an amazing and relaxing visit. Wayne and Cynthia were both absolutely fantastic! I'm in from out of town, and desperately needed to take some me time and relax. I visit every March and will definitely be back here.
I loved it. The people we're nice and the massage was relaxing.
The people were friendly, nice and I felt relaxed. I recommend this place.
Very cozy environment. Excellent customer service.
Skilled esthetician, friendly staff. I felt extremely relaxed after my facial.
If I could give negative stars I would! We were treated so rudely by the manager. Accused of "double dipping" because my mom and I were using gift certificates one each! Then told it was OUR misunderstanding. She hung up on me the first time when I tried to get a reservation. THE MANAGER has the worst customer service I've ever experienced.
Was hesitant after reading some reviews but was desperately in need of a massage and scheduled with Eduardo and it was amazing and great price. Would definitely go back if I lived closer!
I have gone in many times and I have never had such a poor massage/experience. I'm 37 weeks pregnant and am not comfortable on my back for long periods of time. I spent 85% of the hour on my back. It wasn't relaxing at all. The woman that gave me the massage was very nice but she spend the time wasting oil and digging her knuckles into my body. I tired to tell he how I would prefer it and in the spots that needed more TLC. She didn't listen to any of my concerns. I payed $80 for a very very poor massage. I walked out feeling more uncomfortable then when I went in.
The spa is beautiful inside. The staff is kind and pleasant. I had The Works Package and really enjoyed the services. I will be back for sure!
If you want terrible PERMANENT makeup then this is the place for you. I went in to get my eyebrows tattooed on and the lady not only did a terrible job at shaping and coloring them but she had the nerve to give me attitude because she wasn't doing it how I wanted. I'm pretty sure if I'm paying for your services you are to do exactly what I want. If I could rate this place 0 stars I would. It doesn't even deserve a 1. And the ink was disgustingly terrible after a few weeks not even months the ink turned green. I thought I was getting a damn infection on my face. TERRIBLE PLACE WOULD NOT RECOMMEND!!!!
DO NOT BUY GIFT CERTIFICATES FROM THIS PLACE!!!!! I spent $185 on a Gift Certificate for my mother who misplaced the gift certificate in her home. When I called to get a replacement the Manager J.J. could not have been more rude to me. She was completely unconcerned about retaining a customer who spent $185 at her business. I have been in Customer Service for 25 years and never treated a customer so rudely. It seems that if I had the Certificate Number then it would have been honored but my Paypal receipt did not have a Certificate Number. This tells me they track what certificates are used but apparently they are not tech savvy enough to attach a name to the number or to the Paypal transaction number? JJ said if I lost a Target gift card then they would not replace it either. Actually, if I have my original receipt (which I had from Lavender's) then Target would replace my gift card. I will not return to this business ever.
Massage therapist did a wonderful job. She first asked me where I had tension and then focused on those areas. I had not had a massage in 2 years; when I left 2 years of tension was gone.
I'm very disappointed in Lavender's Day Spa. I came across a gift certificate that I had and called to see if they'd honor it, since it had expired. They said their policy is to only honor expired certificates up until 30 days after. I don't understand why a gift certificate should ever expire--they received the money for it at one point in time. They will never get my business ever again.
I bought a gift card online for my wife for 3 free massages worth 90$ total during a promotion. She received the first of the 3 massages and was NOT given the gift card by the staff, which we have come to find out is their procedure. When my wife called to schedule her second massage, the staff member who answered the phone told her she had to have the gift card in order to redeem the 2 massages that were left. My wife was never given the gift card after her first massage. She then looked up the receipt for proof of purchase. The extremely condescending staff member claimed to be in charge, but WOULD NOT give her name and told my wife that she must have lost the card. She also said that the receipt meant nothing and that they had no records concerning my wife's gift card. She even went as far as accusing my wife of giving the cards to someone else and trying to scam them for free massages, which was not the case. After all that, I decided to call and see what I could do to resolve the issue, since this lady almost put my wife in tears. I called and was calm, and the staff member once again would not say her name or title. She then proceeded to say that I was trying to get 2 free messages, and did listen to the fact that my wife is owed 2 messages. In the end Lavenders Day Spa would not do anything to help us. We are now out 60$ and all the staff member could say was "it's only 60$". I do not recommend this place to anyone, since this is a business that does not honor it's commitments and steals money from its clients. All my wife wanted was a nice relaxing massage, but instead she was accused of fraud and is now more stressed than ever.