It made me feel like, I was at home. My daughter and I was told that if we wanted to stay another day and night it would be 99.00 if we made the change at the desk in stead of using the internet net they charged 181.00 to my credit card. That was the worst part of the trip.
It made me feel like, I was at home. My daughter and I was told that if we wanted to stay another day and night it would be 99.00 if we made the change at the desk in stead of using the internet net they charged 181.00 to my credit card. That was the worst part of the trip.
Worst experience ever , I don’t think any of the employees went through any type of training. Update I reached to the duty manger and he didn’t do anything. Definitely I’m going to florida again but not in this resort
Best Resort Ever!! Brand new and the suites are huge with a full kitchen washer dryer etc! Home away from home we loved it!
I went with my family to celebrate my son's 10th birthday and we're so glad we picked this resort. Plenty of things to do to keep your kids busy, but my son specifically loved the Flow-Rider. There were always 2 instructors helping him during each 30 min session ($30) and they couldn't be nicer. Actually, there was not a single person at the resort that was not super nice. The rooms are impeccable and the kitchen is fully equipped. Just bring your food if you want to cook, or pizza to put in the oven. And if you forget anything to cook with, they have a convenient store by the lobby were you can buy whatever you need, or order a cappuccino, or just have food at the hotel. Also, there's a Wawa less than a mile from the resort in case you need something like wine or beer. Everything is very clean and follows the current safety guidelines. We loved loved loved this resort and recommend it 100%.
Not crowded! Very nice. My daughter wanted to surf on the flowrider for her birthday. We rented a two bedroom suite for $99/night + resort tax because guests have to stay at the resort to use the waterpark. Well worth it!! Suite was beautiful and well appointed. Full kitchen, washer/dryer. Two full bathrooms. The four of us were very comfortable for the day. We enjoyed the park and then had lunch and downtime in the room. We will definitely be back!!
Limpio grande beautiful
While I found the resort to be beautiful, we did not get our money worth. We came here for 1 night to celebrate our one year old twins birthday. We were looking forward to enjoying the water park with them. We checked in on 10/29/2020 at 3:30 pm (your check in time is at 4 pm). We changed and came down to the water park to be told that the park is closing at 5 pm due to an event. We live 30 minutes away in Apopka. We took a risk during a pandemic to spend money and time at your resort. We really did not have to stay at the hotel but, we chose your resort to enjoy the water park with our kids. If we would have known of this closure, we would have stayed at one of your competitors. This is unfair.
It was OK
1st things 1st it was CLEAN! They have a water park, restaurant and other activities on-site. Spacious with a full kitchen 2bdrms and a living room. Con: They also have assigned parking but no one parks in their assigned spot????
Great place to relax with family!!
Love coming with the family!
The 3 bedroom was the best.. didn't like the check in process. The rooms are so far away its like a maze to find your room
We had a GREAT experience here. Rooms were very clean, well decorated, and comfortable. Water park was great, only downside is it was VERYYYY full in the lazy river. My family had a great time and will absolutely be returning very soon. I think we may have found our new staycation place in Orlando!
I dont remember going here but aye it looks good ig
Great view, awesome weather, spacious rooms, and great staff. Thoroughly enjoyed my stay and really appreciate the way they accommodate guest request while adhering to state and cdc guidelines.
It was a great place! But my mom's finger got cut off with the door and it was because of those heavy elevator/hallway doors. Please remove them.
Amazing hotel!!!! just returned from a weekend there with my daughter my mother and my sister by far one of the best hotels we stayed at !!staff was incredibly friendly check-in was fast, pool was amazing ,food was great rooms were clean honestly have not one complaint. Sidenote Chris by the water park and Ladies one of the waitress by the pool were super nice . And in the flip flop arcade there was a gentleman with a ponytail in there and he was extremely friendly as well as well as the other young man in there with him I did not catch their names I wish I could give you guys 10 Stars
Amazing place for enjoy with the family, nice people good pool..
They are short on all amenities all over the resort, starting with towels in the rooms to towels at the pool. We had to call guest services for several missing items from soap in the bathrooms, to bedding for the beds. House keeping could never be reached and kept leaving bags of trash and used towels in our room that we would have to call and ask be picked up. We stayed in a three bedroom unit with eight people but only had enough dishes and supplies for five people. I don’t know if we had new house keepers or what, but things didn’t seem to be cleaned before our arrival (mud on the floors, not wiped down counters etc.). I’m not a crazy picky person, but i go off of what I’m told snd how much we pay for the services promised. If they say it’s 4+ star, I expect 4+ star service not 2-3 star service. We paid the full resort fee of $45 a day, but half the time couldn’t get a clean towel because they were out and couldn’t use certain parts of the facility because it was either broken (fitness center) or closed water slides because of staff shortages. The water park was fun and the concept of what they are trying to do is there, but they are definitely falling short of a 4+ star resort that they are touting. We travel a lot and for what I was expecting The Groves falls short of all other 4+ star places I have stayed. If you want a fun place to stay with a water park, but don’t expect great service even though you are paying for it, this is a fine place to stay. If you want the service to equal the price, you probably need to look elsewhere.
Excellent. Had wonderful time. Very kid friendly and great for families. You don't have to leave resort everything you need is there. Will definitely be back.
Went as visitors. Staff was accommodating, pleasant. Security at the water park was courteous when we arrived without our wristbands. This was due to guest services mis-informing their guest of visitor requirements. Small oops though. The food & drink were overpriced, as most tourist places, but less than most in the area. The parking garage is a nightmare however - be cautious if going!
(Translated by Google) It's a paradise! And your lovely and attentive work staff! ????? (Original) Es un Paraiso! Y su personal de trabajo encantador y atento! ?????
The room was clean and modern. Although I can’t give The Grove an excellent review this time, I would recommend this hotel to others. Unfortunately, we had too many inconveniences this stay and I was disappointed because it was my boyfriend’s birthday and we elected to stay here versus our Disney timeshare due the all the Grove has to offer. We had to call three times and maintenance had to make three trips because the television wasn’t working properly.A family was in our cabana upon our arrival to the pool and we had to wait for the hotel to ask them to leave and then wait for the cabana to be cleaned. Once we got in the cabana, our television didn’t work so my boyfriend couldn’t watch football while we hung out at the pool, which was the only reason I purchased the cabana.They gave my boyfriend a free beer, but we would have preferred the television especially since the cabana next to us had a working television.We constantly saw cups, food wrappers and other trash in the hallways which was a big turn off. I have only stayed at Disney resorts for the past 10 years so I’m spoiled and use to impeccable service, but The Grove has the potential to be a great resort simply because they offer so many more amenities than Disney. It’s the small details that add up and take away from an excellent experience at a hotel. The staff is attentive and friendly...they do attempt to rectify issues...it just seemed it was issue after issue.
(Translated by Google) Excellent place! Incredible service, delicious food, excellent location. I can help you with information to buy an apartment here. FB @MauricioKuriM (Original) Excelente lugar! Increíble el servicio, la comida muy rica, excelente ubicación. Yo los puedo ayudar con información para comprar un departamento aquí. FB @MauricioKuriM
I want to live here. This place is beautiful, clean and we'll kept. And just a few minutes from Disney.
Really nice resort. The Waterpark is really nice.
Stayed at The Grove for the second time in September 2020 for two nights. Upon arrival to the room there was things that were missing from the room that we had to call the front desk for. Called 4 times for paper towels. Called 3 times for toilet paper. Waited more than half an hour for dry towels at night in water park. Was answered with a shrug. No hand soap. Not enough towels for everyone in room. No sheets for pull out couch. Sheets never came. Came at 11pm?! Waited for front desk to answer more than 10 minutes. Tv not working. Sliding glass door able to be opened even when locked. Filled out the post stay survey with these details and got a generic response from maintenance. Called the hotel to speak to someone. Called once. Transferred and not answered. Second call. Given toll free number which transfers back to first number. Third call. Takes name and number to call back. No one calls back. Call and wait 7 minutes for anyone to pick up. Transferred. No one answers . Second call. Told to call back after 4 when they won’t be as busy and they can deal with me then. Called and could not find person who emailed me back. Head of housekeeping. Was told he could call me back. Never did. Currently on hold for the second time today (after no one answering my first phone call). Quick to take your business but do not want to have any further communication with you if you have any concerns. Will not stay here again.
Superb facilities and rooms. Ideal for affordable top quality option just around the corner from Disney. I sell this a lot.
What a great value for a resort hotel near Dosney World and Universal! Very comfortable with a great pool and lazy river area with slides. Great family place. Would definitely come again.
Enrique Rodriguez Aka Dynamic D.
This place is on Groupon and it showed this past weekend. Suite with zero towels upon check in. Asked the front desk for towels and a touchup cleaning. Received eight towels in a plastic bag when we came back to our room and no touchup cleaning was done. Both Waterparks ran out of beach towels in the afternoon so we walked to our room wet. Elevators are constantly crowded and slow so it was actually easier and faster to walk up to our room on the fifth floor and that is counting me carrying a stroller up there. This resort is THREE years old and it looks run down already.
(Translated by Google) It is a perfect place for the family. Its spacious rooms. Everything is great. (Original) Es un lugar perfecto para la familia. Sus habitaciones amplias. Todo genial.
This is a total ripoff
The room, pools and water park was amazing but there are a ton of unexpected charges. For the two bedroom you only get 6 wrist bands to use the amenities and the three bedroom you get 8. You can't purchase more. They charge $18 per day for each additional vehicle that has to park in the garage. Be prepared to pay a ton of additional expenses and very high prices at the market but we had a great time and would definitely go back.
Great amanaties. Suites are large and comfortable. Close to Disney. The only reason I didn't give five stars, it can be confusing to navigate the property. When first arriving, the process of parking, baggage and check in was not very organized.
Very clean & great staff!!
Very nice resort, excellent and beautiful amenities. Our grandkids had a very nice time. The apartments are very comfortable, ample parking. Nice restaurants inside the resort, no need to go out to eat. Anyways, it is very close to the 192 road which has plenty of places to eat. Highly recommended!
We went for my Grand Daughter 3rd Birthday Party there. And it's Beautiful there. It was on the 6th floor. Gorgeous View Up & Down. Their Water Park was Awesome. Everybody Enjoyed Themselves The Grove Resort & Water Park in Orlando
(Translated by Google) It is great if you want to spend some time of relaxation to relax surrounded by friends and family in general, you should not lose another day without visiting this place. (Original) Es magnifico si decea pasar un tiempo de esparcimiento para relajarce rodeado de amigos y familia en general no deve perder un dia mas sin visitar este lugar .
(Translated by Google) Super stars (Original) Super estrellas
Maritza Marrero M.
(Translated by Google) Total comfort (Original) Confort total
Enjoyed my stay
Very nice resort, only downfall was a roach in the room but the staff took care of it. Water park was great and included in the price of stay. Had toddler friendly options at the water park. Overall, the resort was not too crowded during the week but more people showed up on the weekend as expected. Parking garage very close to your room. I would stay again.
Water Park is Fun, Staff is friendly. There are only 2 water slides and they seem to shut one off at a time rather than having both run constantly. Height limit is a little excessive at 48"
Based off of the positive reviews, I had high expectations for enjoying our stay for my daughter’s birthday. Check in was easy and the front desk was very friendly. Problems started when it was time for bed and NO ONE answers the phone to help. -There were no linens for the pullout couch. -Master bedroom comforter had yellow stains on it. -I started calling housekeeping around 11pm. Tried the front desk. Between the two lines, no one ever picked up - straight to hold. -At 1230am I had to walk to the front desk to get my own linens! I didn’t feel safe in the hallways because of the way the hotel is set up. I felt like I was walking in a parking garage without cameras. It was late and scary! Got back to the room and finally got everyone to bed. -The next morning, went to make breakfast - realized no kitchen linens to pull the pan out of the oven. Had to make the dreaded call again to housekeeping at 8am. They weren’t there!!!! Called someone else and someone finally brought me linens because housekeeping wasn’t in yet. What?! -Some of the outlets in the kitchen weren’t working. I even tripped tripping the GFI outlet. Didn’t help. -Went to take a shower. One shower completely out of shampoo so I went to the other shower to get some and the pump wouldn’t work. -Not enough bath towels for 6 guests. -Tried calling the following morning for the check out folio and the phone kept rolling over. Couldn’t get anyone to answer to help me . Took me about 45 mins. Total waste of time! Basically, it was NOT what I expected for the price! Won’t be back unfortunately.
I arrived to the hotel and the place was beautiful! The hotel checkin process was very smooth especially since my husband and I were VIP members. Once we arrived into our room everything appeared very nice. A little dated with the decor and furniture but overall nice. Shortly after my husband and I got settled. I started seeing a roach on the floor. At first I thought it was isolated situation so I told my husband and kept an eye out. Our family went to the pool and to check around the festivities. That night I woke up at around 4 am and went into the kitchen to get something to drink, and the kitchen was covered in roaches running all around our children’s snacks. I immediately called the front desk and the overnight worker, Sharon was very apologetic and had a moved into the new building. I was so uncomfortable for the rest of the time and we were scheduled to go to one of the theme parks the next morning after spending over $800 on our tickets our children was so tired we were running behind all day. Sharon assured me the manager will reach out to us that morning once they were filled in on the situation. After 10 am when My family was finally able to get up and start their day, I went to the front desk to request the manager. The man I spoke with appeared uninterested in the situation and asked my what would you like me to do casually as if this was not a major issue. I became immediately upset because my family spent the whole night up worrying about another chance of infestation. He offered me free parking as If that is not something a VIP member doesn’t get already. I because so annoyed I just stormed away. He made no effort to apologize even after he stated the staff took pictures and witness the situation themselves. For a hotel to look in their manor and cost the amount it does a night I would have expected a better resolution and at least an apology.
Wonderful I enjoyed myself just not long enough time
I have been a big fan of this place in which my family usually comes every year, however this stay has made me question it. The private secluded resort has turned into a free for all and the property looks to be getting destroyed by guests. The Lazy river hasn’t been cleaned in ages, I was terrified to get my mouth wet. The cleanliness was not up to par, spilled French fries by the elevator, floors look like someone went muddin in the halls. I will give this place another try after they have cleaned this place up. Disappointed this go around.
(Translated by Google) Very good (Original) Buenisimo
The stay was amazing, big room, even a place to wash your clothes! But the thing is the fire alarm went off at 7-10 am (I forgot the time) this resort is the best one I’ve been in so far! But I recommend that you go to the Disney resort if you want to go to the parks. Thanks for the amazing stay!
Vivian Menendez S.
Yusniel Rivero C.
(Translated by Google) Very nice place to spend with the family and have fun (Original) Muy lindo lugar para pasar en familia y divertirse
Great family place
Our room was not clean. Specifically, the floors were really dirty, coffee table was dirty, hair in the bathroom. The floors were not cleaned before we arrived and probably not in a long time. We had trouble breathing at night and discovered the A/C unit filter was shoved in all crunched up and dated June 2020; it's October 2020!!! That's ridiculous! The stars given were due to two nice ladies/staff that were friendly and the appliances were nice. I'm writing this the night before we leave and if my son wasn't so tired I'd pack us up to leave now because of the rude people above us stomping around, yelling and partying at 12am!
Missing services and no enough elevators for too many customers.
(Translated by Google) The hotel and all the facilities are very excellent and comfortable. Our stay was to celebrate my daughter's birthday and mine, the truth is that we enjoyed it more than we expected, we feel wonderful so much that my other daughter wants to celebrate her birthday at this hotel as well. We thank Ms. Yanira very much, who was the one who received us when we checked-in. She was very kind, very attentive and very helpful. Our guests were very happy with all the comforts and we recommend it to others who come to visit Florida. Many blessings to all the staff at The Grove Resort and Water Park and see you soon. (Original) El hotel y todas las facilidades muy excelentes y cómodas. Nuestra estadía fue para festejar el cumpleaños de mi hija y el mío, la verdad lo disfrutamos más de lo que esperamos, nos sentimos de maravillas tanto que mi otra hija quiere celebrar su cumple en este hotel tambien. Le agradecemos mucho a la Srta. Yanira quien fue la que nos recibió cuando hicimos el check-in fue muy amable muy atenta y muy servicial. Nuestros invitados quedaron muy contentos con todas las comodidades y lo recomendamos a las demás personas que llegan a visitar Florida. Muchas bendiciobes para todo el personal de The Grove Resort and Water Park y hasta pronto.
Zero stars! Run away!
Poor drainage in bathroom showers/sinks. No room service whatsoever. Housekeeping must have to be requested, because they didn’t come. Hair balls and used wipe in shower, towel rack broke. Poor directions on property. Terrible restaurants. No kids channels on TV( no Disney Jr, Nick Jr, PBS kids, etc) Water park was fun, gets crowded by 12pm. (there is no social distancing) I didn’t see anyone sanitizing/cleaning anything on the property not once. Spa was good. Spent almost $600 for two nights, two adults one child. It is NOT worth the price there are plenty of other resorts that would have been a better choice. I expected more, didn’t feel like a traditional 4 star resort. Will not return.
Tina Lwcs P.
Great property! Amazing value. Great happy staff! Very spacious clean modern suites. For sure having access to a mini waterpark was a perk. Late check was a super nice perk.
The resort itself if a very nice location and during normal times I think it would have been a unique and amazing experience. However this is written in a time of COVID risk and as such that has to be taken into consideration. So I will describe the poisitive and negative point by point so that you can make a safe and informed decision. 1. Pro - rooms were gorgeous spacious and had pretty views. Each one shares more in common with a decent condo than a hotel room. It was easy to access the small patio and one morning we were even treated to some hot air balooms rising on the horizon. Kitchens are decent in size and easy to navigate, and provide a really great addition to the room. If you bring groceries you can definitely be right at home. Con - The room was not in a ready state in one of the bedrooms, plugs were unplugged and tvs were not placed in a ready for arrival state and this made me wary of linens and others changes, but otherwise it was nice. Rooms do feel a little dated in terms of some aging visible in the wedges and room decor, and in the hallway this is a little more obvious. The faint smell of aging building is detectable in all hallways. 2. Pro - the hotel itself projects luxury service. The lobby of the hotel is impressive and there was never a line to get any assistance despite the business of the hotel, more on that later. The service to rooms was regular and consistent with most hotels. Nothing over the top, but nothing near the bottom either. Hotel staff seemed to abide cdc guidelines appropriately and was generally very helpful and kind. Con - Staff make absolutely zero effort into mask enforcement or even polite suggestion throughout many large common areas. The bar area and the wading pool areas particularly are superspreader events waiting to happen from noon on. I understand that its hard to enforce social responsibility, but I and other practicing the courtesy of masks and social distancing often looked at each other in knowing horror. 3. Pro - My family really loved the water park at the hotel and the lazy river. They spent a lot of time doing both when it was safe to do so because luckily this is one area the hotel but extra effort into keeping safe. The park itself had limited occupancy and social distancing was enforced, which was in stark contrast to the wading pool where kids were present. The park was fun and my family spent hours there enjoying the water and only left when guests not practicing appropriate spacing became regular. Still if you hit these places up when they first open you will be able to get well worth the trip amount of time in. Con - No real con here. The waterpark was handled well and responsibly. Final verdict: During Covid - 3 its a place to be wary a0nd guarded for you and your family. Probably easier to navigate individually. Putside Covid - 4 its also a pretty swanky place that only loses its edge because it does not appear to be sharpening it in the area of details.
Beautiful Resort loved it The kids love the water park . Everything is nice , neat and clean . the staff is very attentive. It is a new establishment great for a family getaway!
(Translated by Google) What they offer you is not what they give you, first floor changed to 6, overlooking nothing, mold in all bathrooms, 3 days without cleaning, one soap per bathroom for the 3 days 6 people and 2 children, products such as shampo or conditioner used half in the middle of the pandemic (Original) Lo que te ofrecen no es lo que te dan, primer piso cambiado a 6, con vista a nada, moho en todos los baños, 3 dias sin limpieza, un jabon por baño para los 3 dias 6 personas y 2 niños, productos como shampo o acondicionador usados a medias en plena pandemia
The Grove Resort and Water Park is a must stay place if you are in the Orlando area. We booked a suite for a family of 4, stayed two nights, Thursday and Friday! Pros: - Competitively priced (Affordable rates) - Beautiful, new, clean property - Rooms are very clean and spacious. Very inviting - Very comfortable beds, black out curtains (slept like a baby) - Many water activities for the entire family - Friendly staff - Dined at Valencia restaurant. Food was okay. Cons: - Property is huge, very poor signage or directions to move from one place to another. You get lost leaving the room to find the elevator or to get to the lobby. - Not enough amenities information in the room like dining - Not told of Resort fees and daily parking charges beforehand Overall, my family thoroughly enjoyed our stay. We will be back. Mostly likely check in on a week day it was more enjoyable.
I havea bad experience because i ignoring about the just way to let a deposite could be with debit or. credit card so i didn't worried because i had cash. So when i was there i didn't have enough money in my card to give my deposit, they did nothing to help me. I thing if i don't thing smart and tell my daughter may me a seller i posible could sleep on the street......no good money is money and client is client more when there are child and elderly people..... It can not be possible, i hope you will be able to assist your customers they are the reason you are rich don't ignoring them. Thanks
(Translated by Google) Everything is good (Original) Todo es bueno
The experience in the hotel was good but however, they need coffee filters, house keeping didn’t come to pick up the trash, the tile in the pool and water park needs to be fixed because my daughter, fell and hurt her knee.
my family and I stayed here for my daughter's 8th birthday and it was nothing short of amazing we are going o come back next year they even decorated the room and provided a birthday cake for my baby birthday the food at the resturants was great service it was overall an amazing time at this resort.
I wanted to leave more stars but I can’t for numerous reasons. First, when we checked in they assigned us a dirty room. There was a dirty diaper on the counter and pots and pans. They said they wouldn’t charge me for parking and I noticed it in my statement. I called and then they said they would reimburse me for parking because of the situation. We were celebrating a double birthday and they wanted to make it up to us. Yet I check my statement and I’m still getting charged for parking. When we checked in there was also no toilet paper in the bathrooms, there were 3 in the whole room. There was also a crushed up chip that was there when we checked in and there when we checked out! The second room was nice but over all the stay was dirty and they won’t do anything to make it better. False promises
(Translated by Google) I enjoyed the stay. All very nice and familiar. Comfortable rooms. The only detail is that Groupon gives you a special price, however you have to read the small print very well, as they have many taxes, taxes and parking charges that raise the price substantially. Also my room had empty bottles and other garbage behind the sofa, maintenance should be more aware of that. Finally, check-out is barely at 10am. It seems to me that it is too early to leave the Hotel. I've never seen that in other hotels. Thank you for your attention. (Original) Disfruté la estadia. Todo muy bonito y familiar. Comodas habitaciones. El único detalle es que Groupon te da un precio especial sin embargo hay que leer las letras pequeñas muy bien, pues tienen muchos cargos de impuestos, taxes y parqueo que suben el precio substancialmente. Tambien mi habitacion tenia botellas vacias y otras basuras detras del sofa, el mantenimiento debe estar mas pendiente a eso. Por ultimo, el check-out es apenas a las 10am. Me parece que es muy temprano para salir del Hotel. Nunca habia visto eso en otros hoteles. Gracias por su atencion.
Enjoyed the place it was very nice. Nearly new and everything works. The only reason I am not giving 5 stars is the price$$$. That comes with the territory. Get near Disney World and you're money is virtually worthless.
Didn't get to experience everything, thats all.
My family had a great time. We will be back.
Juniel Nael B.
Resort seems to be a bit rundown there was dirty bedding and hairs in the bathtub got motel 6 quality from an Orlando resort and not pleased
Had a great time. Only complaint The bathrooms by the lazy river. The floor was so wet all day that I almost slipped. I'm not the only one. They need to update the kind of floor that is inside. Also the toilets did not flush Very clean friendly service.
Its looks like heaven and feels like as well
Great time, l Love the pools and the water park.
Check out my pictures of the dirty couch in our room at this place. 0 stars for cleanliness and customer service. Had to switch rooms due to the first room having a leaking shower and brown liquid oozing from the floor in front of the shower. Second room had a filthy couch and stains on pillows. Isabel, the manager was rude and had poor customer service skills. O'neal was very helpful and caring about our room situation.
Priscila Urena R.
Great resort, lots to do for the family and very clean rooms.
I will give them this, they have really nice rooms and it feels clean. But when I went to the water park and pools it felt like a different atmosphere. Such as the people who went there had no masks on or socially-distanced! Even the employees weren’t wearing masks properly. NO BODY IS SOCIAL-DISTANCING! It’s an outrage especially when my grandfather lives with my family and I. I also have another complaint. While I was on the water slide, a white woman and her INFANT child was allowed to go on the ride even though the height requirement was 48 inches! Also right after the lady and her child went on, a black father and his son wanted to go on but the lady didn’t allow them to for no reason, even though the son was over the height requirement! I’ve been to the hotel before and I can say that it was nice during my previous stays, but as of now, this place is horrible.
(Translated by Google) Good accommodation and recreational (Original) Buen alojamiento y recreativo
Horrible Check-in. They gave us a room that wasn't clean. When we called to inform them, they said we could take the room on the other side and they would send up a bellboy for they key. We waited for 30+ minutes and we had to call front desk again. It wasn't till then that someone finally arrived. Horribe Food Ordered grapefruit juice it it had gone bad. No joke, the juice was brown and rancid. The food had no taste. Never in my life had syrup that seriously had no taste whatsoever. A table across from us, their food wasnt cooked.
Nice resort. However, with every building, walkway, looking exactly the same... it can be difficult to find your way around, without frustration.
Just a great place to stay with the fam and enjoy the parks!
Property was very clean and employees professional and customer service oriented. Rooms were extremely spacefull and comfortable. The place was nice and felt as cozy as home. The water park was super fun for the kids and organized. I give it 4 stars because the kind of people that was seen throughout the resort, younger people smoking weed on the balconies and woman wearing extremely vulgar bathing suits. We expected a more family oriented resort and it was just disrespectful to families to have to be exposed to such things. Other than that it was a good stay vacation.
Love this place ... Lots of family fun to be had!
(Translated by Google) Very good to spend as a family (Original) Muy bueno para pasarla en familia
Beautiful & clean property
Very nice place. Clean well kept. Rooms are huge. Staff is accommodating. We had a great stay here. Would recommend. Be aware though that on weekends the water park gets a bit crowded.
Very nice atmosphere
Posting late about this... this place was relaxing and comfortable for me and my family. The staff was very welcoming and helped us with everything. The room we had was amazing, the pool and amenities given were spot on. Can't wait to make our next visit back there.
I attended a birthday party by the pool, and the atmosphere was terrific. Great place for a family setting, and a hidden getaway spot away from the traffic! I would love to visit and actually stay here with my family, do you offer military discount?
Beautiful rooms on a sprawling piece of great property. Everything you could need is on the grounds for maximum R&R with plenty surrounding activities and shopping for additional options. Would definitely go back!
(Translated by Google) Excellent hotel I highly recommend it super comfortable you feel at home. I will return without a doubt. (Original) Excelente hotel lo recomiendo ampliamente super cómodo te sientes como en casa. Regresaré sin dudas.
Great place with the grandkids
(Translated by Google) Very tasty all good service the only thing that is very bad are the orrible pizza and very hard otherwise no problem (Original) Muy rico todo buen servicio lo único que es muy malo son las pizza orrible y muy duras por lo otro no hay problema
We had a horrible stay with this hotel. No have the staff didn’t wear masks and the pool area was over crowded. Night time noise was really bad. Staff didn’t really help. ????
I stayed in room 1418 from 9/14/20 til 9/17/20. Furniture was out dated and chipped, fridge was not wiped down completely, at about 730pm every night the humidity in the room was so bad that the floor in the unit had a hint of a shine to them. By the time 630am (next day) came around the long mirror in the living room was completely foggy. This happened every night. The shower in the master bedroom was also leaking. Outside the room door there was a piece of the ceiling ( looked like a borderline) hanging. The most disappointing part of my stay was being told I had to pay an additional $35 in order to use the resort amenities because there was an early check-in fee. All we wanted to do was sit by the pool and relax until check-in time. So basically we were forced into checking in early. When we checked out we mentioned our concerns and was told that we were in an older building. I was completely baffled. The resort was almost empty. Why were we not checked in to an updated building uponarrival. I will not stay with this resort again. 3 nights over $600 is not worth it for me. Let me not leave out that the bar close to building 4 was closed. I had to walk all the way to the water park to get drinks.
(Translated by Google) A spectacular place, suite room, impeccable, good attention and the water park has everything to spend a day of family fun, There are staff in the pool attentive in case there is any mishap, really in these times they are looking for where to spend a few days relaxing with safety and sanity, this was the perfect place, I had a beautiful birthday, and I forgot the view of the room is so beautiful, we would definitely return to this place. (Original) Un lugar espectacular, habitación suite, impecables, buena atención y el parque de agua tiene todo para pasar un día de diversión en familia, Hay personal en la piscina atentos por si hay algún percance, realmente en estos tiempos que se busca donde pasar unos días de relax con seguridad y sanidad, este fue el lugar perfecto, pase un cumpleaños bello, a y olvidaba la vista de la habitación es tan linda, definitivamente volveríamos a este lugar.
Great vacation spot, much to do around the resort.
Beautiful Place cant wait to go back !!!
Couldn't have asked for more
Krista Marie S.
Room was filthy. Picked up clumps of hair, food bits on floor, and counters were still sticky with food. Water park and pools were fun, but very disappointed with the room's cleanliness, especially during these Covid times.
We are from Florida, Miami. we know the Florida weather for 20 years. We came to Orlando a lot every single year about 3 to 4 times. WE DO NOT RECOMMEND THIS HOTEL. The only reason we paid $ 600 is for the water park. We have been in a lot of hotels/resorts in Orlando. Coco Key Hotel for example has a water park, they closed the park , and they never send you to the rooms if the watepark does close. Volcano Bay , if it is raining you can wait inside, they will open again because they know cost money to be there. But in this resort, they told us to go back into the rooms even though the weather was perfect. My personal opinion about this resort, the employees want to go home early that was the really reason not the weather. It was 5pm and the weather was not so bad, they closed the water and all employee from the water park went home. There was no thunder nor a drop of rain anywhere near us. They said there was lightning near us. Me and my family did not see ANY lightning near us. After a few minutes the sky was clear again. But the waterpark was still close, and it seemed that it was not going to open for the rest of the day; And i repeat, it was sunny no clouds nor any rain. Regulations, you have to buy the food and liquor on the pool. Hello , we paid very expense night and parking. Becarefull all attractions are not for free. Rooms are ok. Our was good. VAYAN A OTRO HOTEL IS CLOSE AND TENGA GOOD REVIEWS.
Nice place to vacation
Wow...just ???? ???? ???? ???? ???? My step daughter and I enjoyed the ??????? facility and the crew was helpful and professional. The gaming room was a blast and we won the "pull my finger" key holder that we both enjoyed pranking pips...lol All over to soon, wish we could stay more. NOT expensive at all and nice rooms too. Thank you for the hospitality guys.
The rooms are nice and clean I had a two bedroom suite. My issue was that me and my boys was at the pool where the slides are and when we was about To leave we notice that one of my son slides was missing I reported it to security they said they would get back with me the next day. I went to follow up with them they told me to couldn’t find who took my son slides I said y’all have a bunch of camera’s and can’t find who took them I found that to be strange . It’s the Principal that it was my slide that someone stole them I just wanted them back but we didn’t get them
(Translated by Google) Excellent Resort, the water park, fun for adults and children, I loved it. (Original) Excelente Resort,el parque de agua , diversión para grandes y chicos ,me encanto.
We stayed here 3 years ago and it was awesome. Great price, great/clean rooms, the grounds were nice, the people were nice. We’re back 3 years later and it’s awful. I never ever write bad reviews bc it feels horrible to do so, but this place has deteriorated so much in a short time. The rooms felt grimy, the crowd was sketchy, I felt dirty the whole time I was there, it just was not the same at all.
We enjoyed our stay very much besides the rain. The rooms are nice with comfy beds..the lazy river is awesome!! I would definitely recommend this place to my friends!!
The service was spectacular but with covid there were way too many people on property. The waterpark was inaccessible due to over booking and crowds, this was unfortunate to say the least.
I wish I can give a zero
Great amenities and the room was nice, however, would probably not stay here again. Pool and water rides closed, due to lightning and rain, but when the weather cleared and the sun came back out, they never bothered to open back up.
Ulises Dominguez G.
Don’t go there they will steal your money for no reason
Rooms were clean good service resort was great for my family had a great time. I would love to go back for vacation again.
Customer service is AWFUL! No one at the front desk ever answers the phone, got the wrong room keys and stood in the hallway with 3 young children trying to reach the front desk (who never answered) not a good experience. Once we were checked in the room was nice and the grounds were nice however, we wouldn’t stay here again. The line to get into the water park was about a half hour (ridiculous), also didn’t open till 10am which we weren’t happy about. The following day we were there was a Saturday and it was VERY busy!! Room was nice but customer service was very bad.
We stayed here in a 2 bedroom suite with 3 adults and two kids. The check in process was good and we were able to check in early. When we got into the room and were mostly unpacked, we noticed the dining table and seat was covered with a sticky substance, the bedroom had a dark substance splattered all over the wall, the fridge had a half empty drink in it and cake topper left on top of it. The top of the fridge was disgusting and there were stains all over the carpet. The windows were covered in green mold. I went to the front desk and showed photos and they sent someone to clean what they could. Be aware that you will get lost at this place. It is very confusing to get from point A to point B there isn't enough signage around the resort. There is zero consistency on how their policies are enforced. At the main pool where the water park is they were doing temperature checks, bag checks and counting the amount of people due to capacity. At the other pools no bag check, no temp checks and no count of people. It was annoying that there was a flowrider there, putt putt ECT and nothing is included with your resort fee. Over all the resort common areas were dirty. The carpets were filthy, holes in the walls and tons of trash in the stairwells which also wreaked of weed. The same garbage that was there when we checked in was there when we checked out. We had five people and they had two bathrooms with a half to of toilet paper in each. We ran out and I assumed there were spare rolls but nope. I called the desk requesting more toilet paper, coffee and clean towels. 2 hours later it never came. A second call was made and still nothing.I had to walk to the front (it's not easy to get to) wait in line and ask for toilet paper. I got one roll and was told they would send the rest of my request. 4 hours from my initial call clean towels arrived. Due to Covid they aren't cleaning the rooms so you would think they would leave a sufficient amount of items you would use during your stay. They also weren't emptying our garbage so the halls are lined with bags of garbage that guests place out for pick up. It was just nasty! There is black mold growing on the walls in the womens common restroom near the Springs Pools. It was nice there was a dishwasher in our room but it didn't clean the dishes and the drying function didn't work so we had to clean by hand. I will say overall the staff was very friendly. Cesar at the pool was very pleasant and remembered us daily he is a great representative for the company. The water slides and lazy river were fun. The food and drinks poolside are way over priced. It is a shame that there is not more attention given to these simple fixes because this place has a lot of potential. The resort is only 3 years old but it has a very run down feel to it. We won't be back, mostly because of the lack of cleanliness. Lot
Very nice you will love this place,great for the whole family. My kids didn't wanna leave the waterpark.they have a bar for adults and arcade room for the kids.we stayed in the 3 bedroom 2 bath suite.very nice clean would recommend to anyone you wont regret it.............
(Translated by Google) Good attention and relaxed comfortable (Original) Buena atención y relajado confortable
I would never stay here again. I spent $600 for two days for 2 adults and three kids 6 and under. We checked in at 6pm on Friday. We asked if could a room with a view of the water park but all the rooms are occupied for being a holiday and all. We went into our room and and it was used and dirty. Burn spots on the booth chair and table. Beds were a mess. And used linens on the floor as soon as you walk in. We called front desk and housekeeping employee came up to see and we were informed that that room been empty for a week. So they couldn't explain why it was in these conditions. Then they asked of we could wait in the lobby while the move us to a different room. (But everything is supposedly occupied). We waited 1hr 30 mins for the next door to be cleaned. By time we got settled in to the room it was too late to do anything in the resort. We had to go find dinner out side of the resort. The catering to the room/room service was disabled. We ended up wasting a whole night. The next morning. We went to the lobby to talk to a manager . We ended up speaking with a supervisor because no managers were in. We wanted the first night taking off our bill but all they would take off is the resort fees for both nights. We decided to make the best of time and go to the water park. They were over the capacity at a regular basis not with the covid issues. There was no locker or anything you keep your personal items in. No available chairs. We had to keep our items on the floor and stay near them. To rent a cabana you have to book a month in advance for $200. Food was not great to have spent $100 for at the resort. Then when went check out we were supposed to just leave our room keys in the room and we would receive an email of our bill. No we wanted a manager again and not one could be found. By that time we were upset about everything. It was a terrible mini vacation. I would recommend this place to anyone.
It was great ????
The resort is okay, but there are a few things we didn't like. The resort buildings are very difficult to navigate. The restaurants, shops, pools and other amenities are spread out all over the place. They have a water park, but they seem to feel it's a direct competitor with Aquatics or Volcano Bay. You have to get in line for the water park by 9:30 or you won't be able to find any chairs and they have a speedpass system to get in first if you opt to purchase it. So, you may be the first person in line, but the 100 speedpass people get to go in before you. The rooms are nice, just like on the website, but you still feel like you're in a hotel. Anyway, we probably won't stay here again as there is another resort right down the road with the same amenities, nicer rooms, comparable rates, but without all the BS. Oh, and why would you have a 3 bedroom suite with a coffee maker that only makes 2 cups of coffee?
I loved it. Plan on going back!
(Translated by Google) My good (Original) My buena
(Translated by Google) Very nice place to vacation and relax. (Original) Muy bonito el lugar para vacacional y relajar.
Incredible place an oasis is the only way to describe it .
(Translated by Google) Very good experience (Original) Muy buena experiencia
Very nice place very family oriented.nice and clean. However the place was like a labyrinth had a hard time finding pools and game room. We were in building 2 and it seemed so far away from everything.
Would suggest complimentary mimosas or champagne
Absolutely wonderful and clean place to just get away from it all! On top of that it was extremely reasonable. Our family has found a new hideaway!
The service is horrible I order food and never got it.
The Best. Planning on going again soon
(Translated by Google) The hotel is wonderful but we stayed for 5 days and they did not clean our room and not so much cleaning because we know that with all this COVID we understand that there are limitations but we went to the reception on 1 occasion to ask for clean towels since we did not have them and they told us that They were not going to take them to the room along with other essential things that we needed such as coffee and coffee cream, but nothing of our things ever arrived, it is not fair to spend 5 days with small children and that they do not change our towels and sheets, only They were going for our garbage, I leave this review to improve these concerns since I believe that we are all the same, thank you. (Original) El hotel está maravilloso pero estuvimos 5 días y no limpiaron nuestra habitación y no tanto la limpieza porque sabemos que con todo esto del COVID entendemos qué hay limitaciones pero fuimos en 1 ocasión a la recepción a pedir toallas limpias ya que no teníamos y nos dijeron que no las iban a llevar a la habitación junto con otras cosas imprescindibles que necesitábamos como café y crema para el café, pero nunca llegó nada de nuestras cosas, no es justos estar 5 días con niños pequeño y que no cambien nuestras toallas y sabanas, solamente iban por nuestra basura, les dejo este review para que mejoren estas inquietudes ya que creo que todos estemos iguales gracias.
Thank you so much for the feed back. We are actually coming back this Sept 3rd through the 7th because your resort is awesome.
Nice place. Very big. Great pool, river and exercise room.
Although aesthetically pleasing, it was and over disappointing stay. Room service is weak. We stay 6 days and not once was our room cleaned. The hallways smelled dingy and of urine. Restaurants were a joke and the food was horrible. During this stay you would think that because of COVID they would clean the room before another guest comes in and when we arrived the dishes were still dirty, the rooms smelled of what the last person before us cooked, and if you call the reception they were slow to respond or wouldn’t do anything about it unless you escalated it to a manager. The pool area from afar looks beautiful, but so many tiles were lose making them a tripping hazard. Wear water shoes because they do pinch the bottom of your foot and cause injury. Would I come back? Umm not really I’d rather take my money elsewhere.
This was our first time taking our son to Orlando and we were super excited to stay at a resort that offered so many amenities. Yet we received one disappointment after another. The bed sheets were dirty, the comforter was not changed and it was just flipped over putting the dirty side down and the " clean side up". The dishes were dirty, the hallway of the floor we were staying at had not been vacuumed as it was super dirty. The hallway floor were the elevator was at was sticky, dirty and slippery. To make things worst my husband fail on that slippery floor. I had to complain to the resort manager ( Isabel) 3 times in order for them to take action on cleaning the room (the hallways were never cleaned). This place is not worth paying the price as there staff is not competent enough to run this resort. All this happened on low season with the resort having less than 50% capacity of guests, I can't imagine how disgusting the rooms must be when the resort is running at full capacity. I'm very disappointed and not worth spending so much money to stay at this place.
Really nice location
The management and staff took every precaution to provide safe and clean environment for my family. The room and waterpark was great. The food was prepared just the way we asked the to prepare it for our kids.
Best resort I've ever stayed at
Considering we are in a Pandemic, this little getaway worked out to the advantage. Not crowded, adults kept their distance and respected others. Kids running around enjoying themselves. (Water Park)Staff everywhere on the outside... Now the hotel itself. In the 3 days I stayed, magnificent room. Clean spacious and cozy. The hallways and elevator do need some maintenance though. I stayed at building 3 on the 5th floor need vacuuming!! However I had a great view.
(Translated by Google) Excellent (Original) Excelente
Gorgeous suites. Great waterpark for the kids along with multiple pools and a lazy river. We stayed for 4 nights and never left the resort. The cabana rental would have been worth the money on a crowded weekend, but not really necessary on a weekday since there is plenty of seating around the pools. Masks were encouraged by signs throughout the property but no one enforced it, even in the crowded arcade. The staff was so friendly and were willing to work with us to solve any issues we had. Overall, great experience.
This place was great. The 2 bedroom apt type place was fantastic, modern and fit all of my kids with room to spare. It felt like home to be honest. I will hold my only grip, if you are a smart....my grip can be neutralized easily. The Grove Resort & Water Park was fantastic and I plan to bring my kids plus some friends for my next visit. I will be back.
Great size rooms. Large Waterpark. Often too many loud kids screaming in the hallways.
Gwen Mercado Arcade City Orlando 310108 - Head C.
The rooms are very modern,but as far as cleanliness goes they are a 0 on my book. My master bathroom had hair on the shampoo and soap bottles, hair on the shower and tub. I dont want to know the DNA of who stayed there before me. Employees were not wearing masks and waited 40 min for pizza.
It was fun. Had the amenities you'd want; drinks, food, convenience store, etc. Not a crazy wild park. 2 slides but only one was on at a time. Lazy river was cool. Lots of pools throughout. You can even fish off the dock or rent a kayak, boat, paddle boat. It's a day well spent. 1 day is enough though.
Very clean big a roomie rooms nice set up and water park and lot to do at the hotel
Yanet Rodríguez O.
(Translated by Google) An excellent place to vacation (Original) Un excelente lugar para vacacionar
(Translated by Google) I did not like it because there was dirt in the corridors, lack of supplies in the rooms such as towels, sheets, hand paper, bath soap, detergent, etc. (Original) No me gusto pq habia suciedad en los pasillos falta de insumos en las habitaciones como toallas,sabanas papel de mano,jabón de baño,detergente,etc.
Room was beautiful! Kids loved the water park. Location was perfect
(Translated by Google) The tranquility your attention from the staff (Original) La tranquilidad su atención por parte del personal
Fantastic breath taking love it food is great
I visited August 14th with a few friends. The property was very nice and very clean. All employees were wearing masks and they had hand sanitizing stations. Our room was beautiful and I could tell it had been cleaned and sanitized. The pool and water park were both busy but everyone did their best to social distance. We visited the spa and everyone had wonderful services. I would recommend this resort and I would definitely stay again, for a girls weekend or a family weekend.
Beautiful property! Very peaceful and not too many people. 3 bedroom room was perfect for our big family. Wawa at end of the road!
My expectations may have been too high. I'm an experienced traveler and I have a large family. As I say, "We are in all seasons of life because of our children age ranges." However, with that said I'm always on the search for a new large place to stay and the amenities they have to offer. This place met all those needs. So I thought. I hate having to write a bad review because I too have my own business and I know how they can impact a business. I have been trying since Monday to reach someone and to no avail. So let me start with the good. The rooms were large. I can't say they were fully clean as food was left in our refrigerator. I was willing to overlook that. Im assuming maybe it was just a bad weekend, on our part to go. Our initial experience was when we decided to go and explore what the resort had to offer, after we checked in. It was around 7pm. Upon exiting that night into the pool area, we witnessed 2 people trying to fight a man, that you could tell was certainly intoxicated. My issue with that was that our 2 toddlers were ahead of us and I was afraid they would get caught in the mix. So I turned a blind eye and kept it moving. Next, we went to the bar. Excellent service there. The bartender was even great with the children. There we noticed that something had happened in the restaurant as security was all around and some lady was stating "she was in fear of her life!" With that I kept it moving. Next we decided to check the market place out because a person in our party wanted chocolate. However, there was NO social distancing!!! Therefore, our decision to order pizza from them on Saturday, was a NO. When we tried to do the online ordering that they offered to bring to the suite, it stated "that service has been disabled." I'm assuming because of COVID. Makes sense. Onto Saturday, we went to the water park, let me start by saying the staff at the check in for the surf experience was EXCELLENT and the surf staff who work with the children EXCELLENT. I mean amazing!!! Especially with our 3 year old, that left such a wonderful impression with us. However, I read somewhere that the water park is at 50% capacity. I can honestly say "if that was 50% capacity, I don't want to know what full capacity is." It was nice but way to crowded. I know I was stupid to travel during COVID. However, our family was going stir crazy and with the rate they were offering and all the precautions places are taken and following guidelines, I had figured it would be worth it. I certainly didn't feel that. I can tell you every time we would walk outside, the smell of weed was crazy. They people next to us on their balcony were smoking. Nothing the hotel could control, so I get that. That night was the best. Someone let their gang of children loose and allowed them around 11pm to run amuck in the halls, screaming and stomping. They went through all the levels of our area. To end our trip was even better. So on Sunday after checkout we figured we would now go and check out the Pier, nice quality. Well, we decided we would check out the kayaks - let me add - they are only SINGLE rider kayaks. So my husband was going to go out with our son. However, that was a no go because he would have to be 16. Okay, so let's rent a boat. Well, apparently one pontoon boat was down, therefore they couldn't rent the other one. At this point I wanted to scream. Now my cherry onto was, it stated on line that the resort fee is $35 per day. Didn't mention that there would also be a parking fee as well. So that resort fee was so ridiculous. However, what prompted me to even write this bad review is that I was charged $45. Why $10 more!!! I would love to answer that but I can't reach anyone to get that answer. So at this point....I would love to make buyer be ware at this point. Im a Florida resident and Im only 1 hour away and we frequent to Orlando A LOT!!! However, I will go back to our original place that we always go to that is 1/2 the price and doesn't offer a waterpark but quality is well worth it. I have new found appreciation for them. So sad :(
The reason why I give 1 star is because the seguirity name Ricky is the most disrespectful person I ever met. My nephew have a high level of autism and we have an incident with my nephews and he was so heartless. I will never in my life will recommend this place to no one and I will never visit this place again as well. We spend a lot of money to have a amazing vacation. To get this disrespectful customers service I will contact the hotel manager to report this as well .
Love it! Excellent and it was really fun. Enjoy with the family.
Look this place, love the spa!!
The Staff was great the room was wonderful the view was awesome the pool was amazing had so much fun with the family can’t wait to go back again
This is not a place of relaxation. The lazy river was so crowded with people. There really needed to be a limit on the number of people in it. There were not enough towels, floats, or chairs. The food was extremely over priced and not that good. Lunch was approx $90 for 4 people. We stayed in building 1 on the 2 floor. It was a nice 2 bedroom unit. But you can hear all of the noise outside. The walls were very thin. PARKING IS HORRENDOUS. There is no room. With how our hotel stay was with being booked at 70% capacity, I cringe at thinking how it would be at 100%.
This is our second time staying here and I have to say the first time was a lot better. Although, the rooms are fantastic and the resort itself is beautiful ..the staff lacks communication. I reserved a cabana for my daughters birthday a month prior to our reservation date. The cabanas are expensive but I figured it would be worth it; it was NOT. When we checked in to receive our cabana they gave us a cabana that was not in the location that was confirmed in the various emails with the staff. I had to show the staff that I was confirmed a cabana near the splash pad in order to watch my children closely...that was not the case. They told me all those cabanas were reserved for the day and they gave me one on the complete opposite side far away from the splash pad; Not what was confirmed in the email from the recreation staff a month prior. Needless to say, I didn’t want to ruin anyone else’s day and have them moved so we stayed in the cabana gave us. I had a hard time walking back and forth with my 3 small children to get from the cabana to the splash pad all day long. However, it doesn’t finish there. The Pool was closed for a short while mid afternoon due to thunder and we were told we could return once they reopen..the cabana was ours for the whole day anyways. We rented a cabana for many reasons..one of the main reasons was to have a waiter/waitress accessible when needed. When the Pool reopened not only did we not have a waiter/waitress anymore..we had no ice in the cooler provided in the cabana which led to my daughters cake pretty much melting (security at the entrance to the Pool also gave my husband a very hard time when he was trying to come in with the cake even though I specially asked the recreation staff via email if it was okay to bring a cake and they said yes). In addition, we had no towels (these are also provided with a cabana). When I went to check if we could get fresh towels..there were none. In conclusion..this experience was far from what I thought it would be and I’m disappointed because I feel that what they say is included with a cabana reservation is far from it. I should have saved my money and gotten regular lounge chairs. As much as I wanted to love this stay..I have to say I didn’t and we will probably not be returning.
Rooms great water park sucked
I enjoyed my time with my family. This is definitely a place for families with little ones. I reason I have it a 2 star is because of cleanliness and customer service. When we arrive to our room there was 2 large garbage one with linen and the next with trash. The light went out in one of the room bathroom. And one of the key cards did not work on the last night. Also, there was a used band aid on the floor in the hallway when we first got to our room and when we check out 3 days later it was still there. But we enjoyed our time but definitely should be more cleaner for cost of money.
Michelle James - Bradley, L.
Great place for family fun. Hallways were a little smelly but rooms were clean and very nice. Maintenance picked up garbage daily however rooms were not replenished with toiletries.
This place is wonderful and beautiful we will come back every chance we get..
The place was nice but during Covid they literally enforce nothing!! Guests will walk around with no mask on and the staff say absolutely nothing to them. No social distancing enforced whatsoever . They do have some marks on the floor but people don’t listen and is not being enforced either by staff . And the water park omg !!!!! Horrible!! If you wanna catch Covid then go in there because it is super crowded and no social distancing at all. They advertise food delivery to your room which would of been nice during this pandemic but when you ask for a menu to be sent to the room they tell you that they don’t deliver ... so ... they don’t deliver which would be a great safety thing for guests. Go somewhere else instead if you want to enjoy yourself but stay safe at the same time .
Felt compelled to write a review here since we are currently staying at another resort in Orlando and wish we would have came here instead. Awesome family water park and honestly the nicest staff. They offer to unload and bring your luggage to your room. Food on site wasn’t bad. Also the room was awesome. Definitely recommend this place.
Had a great time but sadly things went wrong after we checked out. Payed in full at checkout and even gave them a great review on their survey. After saying all good things then they start charging more things to our card. We have been trying to contact them and ask but always get hung up on or no one will answer the phone. Sad to see the poor service after having a great time, definitely put a bad taste in our mouths.
(Translated by Google) I loved everything very nice and clean and my children enjoyed it a lot I recommend them (Original) Me encanto todo muy lindo y limpio y mis hijos lo disfrutaron mucho se los recomiendo
Great place. Would suggest it to any and everybody. Stayed 3 days and only left resort to go to Walmart (2 locations within 10-15 minutes) for food to cook or take out. They have everything available in the kitchen, from blenders for margaritas, to measuring cups for pancakes, to a pizza cutter for pizza. If the door of the fridge doesn't close properly it alarms and the cabinets are soft closing. The couch is a pull out and the TV can be rotated for viewing all the way into the kitchen. The Waterpark was great! Temperature checks before entering. And social distancing was not quite a problem. Bar and restaurant were on site. Across from Waterpark is the arcade. Social distancing was not much of a problem as well. Also has a glow in the dark miniature golf. Deals are not bad at all. And hand sanitizer stations are available around the arcade. Both bedrooms are nice and feature walk in closets in bathroom. Though I do not have pictures, the rooms are very similar to photos on resort website. The only downfalls are during check in there was only 1 employee and the line was growing. And trying to find your room was a daunting task and if you are in building 3, as I was, there is a possibility you room location does not match the map. I would suggest finding your room without luggage first, in case there is closer parking at another door. As I have traveled quite recently, this trip along with my others, are during the week. Less crowds. Easier to social distance. Be safe all!
Hands down one of the best resorts to go to by Disney!!!!
Clean rooms, good service. Waterpark is very nice and clean.
Oh where do I begin! So we booked our stay for the weekend of 8/7-8/9/20. When we checked in they didn't want to allow more than 1 person in your party at the front desk due to Covid(which I didn't understand that because this resort was packed full-no social distancing) I explained that we were splitting the bill and the other person needed to come in to put his half on his bank card. While at the front desk we told the lady how we wanted the payments to go(split) and apparently she didn't divide it so it came out of 1 persons account and not both. Didn't know we would have $19.17 charge per night per car for parking. It would of been nice if the front desk explained where everything was at this resort, only told us how to get to our room. Would of liked to know what times things open instead of having to walk around this big resort not knowing where things were or what time they open. This resort is like a huge maze and you have to find your way out. The 3 pools/hot tube area was nice and I enjoyed that. However, the water park is crazy, you have to stand in this long line which was ridiculous because we walked there at 8:30am to find out it didn't open until 10am. With 3 young kids it was a pain of the walking back and forth, would of been nice to know the times yet again when things opened. I don't understand why they check temperatures to enter the water park but yet they don't check at the other pool area or anywhere else at the resort. Only thing I loved about this place is the room we were in Building 1, Section K, Room 1243, we had a 2 bedroom 2 bath.. the room/condo like was very nice and clean, very big and open, loved the screened in balcony. The hallways are nasty! Those for sure needs a good cleaning and shampooing the carpets, stunk bad!! I didn't like that we had no wash clothes in the 2 bathrooms and when we did noticed it late at night time, it took forever for someone to bring us some nor did they have linens for the pull out couch in the living room. The bar is expensive FYI $15 for a frozen margarita. Plan to pay more $ then what was told to you for your room. It was our first time, and last time coming here.
(Translated by Google) I do not like the distance from rooms 2525 and the following to restaurants and exits for recreation areas such as swimming pools, the hygiene of the rooms is superb (Original) No me gusta la distancia que hay desde las habitaciones 2525 y las siguientes hasta los restaurantes y salidas para las áreas de recreación como las piscinas,la higiene de las habitaciones es magnífica
(Translated by Google) Everything is wonderful .. the only thing that the water park and the pool were far from the room and there is no way to move .. I suggest that they put a means of transfer ... (Original) Todo esta de maravilla.. lo unico que el parque de agua y las piscina me quedaron lejos de la habitación y no hay como trasladarse .. sugiero que pongan un medio de traslado...
Magic Moments Raul Del R.
Spare room ceiling paint peeling, dining table n chairs dirty. Rugs in all hallways dirty. Distance between pool, park n room too far. Master room bed is comfortable. Outside landscaping very nice but will not recommend Resort . No social distancing also...
I have to update my review and say that the manager Kailey heard our complaints, addressed them, and went to great lengths to arrange parking for us and credit our account for the tickets. I still hope they take suggestions to make a more accessible environment and offer the utility elevator for better access to rooms for guests in wheelchairs. Staff is top notch and we hope the resort will upgrade. Kailey did made the remainder of our stay much more pleasant.
We left before getting a room. Arrived at 1:45 in the afternoon and they tried to charge me a $35 early check in fee before 2 pm. Room wasn’t ready so we decided to change and go to the waterpark where there was ZERO social distancing going on. People on top of people everywhere you turned. They were out of clean towels and had no ETA on when towels would be available. It felt completely overcrowded and dirty. We checked out before even seeing the room and went to Gaylord Palms for the same price!
The resort is so great! I couldn't believe it was way more bigger than other hotels. I used to go to a little hotel with just 1 bathroom and 2 beds but only one room. The hotel is incredible with a big fridge and a big stove and a big sink, and more! Thank you very much!
Beautiful place can't wait to go back
Jose Alexis Z.
Great place to stay in Orlando and enjoy their amenities
Beautiful and Quiet, great pool and Waterpark areas.
Just for reference, I stay at many properties all over through my work. I have never seen garbage in the hallways like I saw at this property. Even when it was discarded after numerous calls, it still stunk as if it was still right outside my door. This is a shame because this property is beautiful. Very disappointing...
Very disappointed with this stay. I have stayed multiple times at this property and have been extremely satisfied. This time however, my stay has been a nightmare. In light of the current climate I feel that masks and social distancing should be mandatory. It's not being enforced at all at this property. I reserved for 3 nights and I am considering leaving early. I can not walk outside my room, go to the pool or enjoy any other on-site amenity, which I paid for, because of this. I feel that at the very least there should be signage indicating the recommended use of masks but there are none. Also, the smell of marijuana is prevelant through out the property, including the room hallways and pool area. Never has this been an issue before. Lastly, we found a snake in one of the bathrooms! See attached photo. I don't believe I will be returning ever again.
When I first reached out to the phone number regarding reservations, I was told that all they had available was a 3-bedroom suite. My wife had informed me that she saw online that they had 2-bedroom suite available. The reservation specialist indicated that she didn't see anything other than 3-bedroom suites available. We booked the 2-bedroom suite, online, because that was all we needed. This concerned me that the booking specialist couldn't see what we, as a consumer, could see on their booking site. After we booked our 2-bedroom suite, I reached back out to the specialist (same person) and she said that maybe something changed in the system in the 5 minutes since we last spoke. I felt that we were being pushed towards a room that we didn't need. After inspecting our room, which was meant for 6 people, I realized there were not linens for the pull out sofa that would have accommodated our group. I reached out to the staff, and after a lengthy hold time, we received the linens for our pull out sofa after midnight, and everyone had turned in for the evening. I also had paid an additional cost for breakfast (credit) but was only made aware of this after my wife and child visited the location where this was accepted, only to be told that we didn't have any credit for breakfast. This should have been brought to our attention when we checked in. On a positive note, the individuals at the flow-rider were absolutely amazing and worked very well with our group.
Please steer clear from this hotel. We stayed here the last week of July. Prior to arriving to the hotel I spent 2 days trying to call in order to get some clarifications in the status of the hotel during COVID-19. There was never an answer. I finally got through to someone in the spa who wasn’t able to give me too much info, just stated everything was open and Masks were optional for guests. We checked in at 4pm and our room was not ready. Waiting 15 mins and received a call stating it was ready. When we got to our room there was still party decorations up from the people staying there before us. We had booked a 3 bedroom, 3 bathroom suite. It was not clean. Floor was disgusting. We attempted to call housekeeping and guest services but never got an answer. We then went downstairs and no one was in the lobby except for the guys outside who deal with your luggage. I spoke to him and he dispatched someone and said that was unacceptable. It took 2 hours to get someone to come upstairs. We then asked for extra blankets, they didn’t get there until 11pm. The next day we reserved a cabana at the water park. That was a Friday, it was ok not too packed. We went back on Saturday and it was insanely packed. No social distancing and there was over 500 people there. There was a dirty diaper and a wig in the lazy river. We complained to rodrigo the next day. All he could do was waive our resort fees. When we checked out the resort fees were not waived and it cause a big ordeal because he wasn’t on shift and they didn’t believe us even after the experience we had was explained to them. The hotel was not clean, especially during COVID 19. We spend over $1,000 for 3 nights and it was horrible and not worth it. Please don’t be fooled by the pretty pictures on their website. The bathrooms were gross in our rooms.
The hotel is way to large for the amenities onsite and way under staffed. It took over 2 hours in line just to check in. The water park was shut down because it was at capacity most of the time. Just getting a coffee will take 45 min in line. Horrible experience!!!!!
Giuseppe Francisco Noto M.
(Translated by Google) Excellent (Original) Excelente
This was a great stay. The workers were friendly. Everything was clean. You saw staff cleaning all the time. The price of the stay was a great value. The pool was open all day. Rooms are big. I would have given them a 5 Star...but I have to be honest the food was meh, and a little pricy. The drinks were watered down. But if you get a room with a kitchen you don't need to buy food from the hotel, and next time I will just bring my own bottle. Lol. It IS worth it. You will def enjoy your stay.
It was very nice pleanty of fun good food and the rooms was beautiful
Been going here with the family once or twice a year for the last couple of years and loved it. But at this point it seems as if the place is not taken care of like it was. Dirty stained hallway carpets and the rooms are becoming more and more run down. Broken shades, paint and dust on windows. I will start searching fora new resort for the family trips. Which sucks cause my kids and I love pool and water park areas.
We traveled from Jax, FL July 31-August 2. The room and staff (what interaction I had with them) were great. I loved that it was two bedroom so the kids could go to bed and my husband and I could stay up later and have a drink/watch a movie. The room itself was clean and spacious. Tons of closet space, separate bathrooms, etc. What I was disappointed in his how PACKED it was during COVID. The pools were jammed packed. No one was enforcing social distancing whatsoever. The lines for the slide should have been monitored better so that guests were forced to stay six feet apart. My husband said and son tried to leave space in front of them in line and people would just cut in front of him. They need to have someone monitoring the stairs on the slide and enforcing people distance. I can't imagine that they were only at 50% capacity (another review mentioned that). I get that the Grove was probably just abiding by what the stay of Florida is REQUIRING, but if you're worried about COVID I wouldn't go. We chose to go, and we paid almost $220 per night, so we stayed and chanced it. But I wouldn't go again while COVID numbers are still rising.
Great place to go with the family and especially little ones. They have 4 pools to cater your needs. A private pool for the hotel guests with a small kiddie section called Springs. There is also the Waterpark which has a lazy river, regular pool for every age and a kiddie section for the little ones. They have a surf section at additional fee if interested as well.
It was sooooooooooooooooooooooooooo FUN and the hotel was awesome
Hotel and resort was great a year ago. This was a repeat Family trip and resort is horrible. Floors nasty with carpet cut into pieces , door broke on rooms and hallway access. Rooms not fully clean.. very disappointed.
Michelle Dela C.
The units are big and has updated appliances. Nice kitchen, big rooms. Rooms are pretty clean. Beautiful entrance to the resort. The downside is, no customer service, it took me 3 hours to get what I needed, multiple long hold calls and a personal trip to the lobby. The hallways along the units on building 3 in particular second floor is filthy and smelly like mold. Also, I did not feel safe, the garage and resort grounds seems to have wanderers at night. I had to go to the lobby to request for something because they are not answering phone calls. I walked by myself, dark hallways kind of scary. Even then, I had to wait 45 mins to get my request fullfiled. Also, we can hear noise from outside our room, the windows are dirty, the balcony was also dirty. They gym was great. The water park is great for kids. We had to stand in line, in heat to get in the Waterpark to get temperature taken. I think, that we will not be going back again to this resort, the last time we were at this resort was when it was newly open and everything was near perfect.
Just left this resort today. Our stay was a Sunday-Friday and overall the stay was nice. Pros: *The room (2BR,2 Bath) was VERY spacious and clean with a nice balcony. Didn't feel cramped or claustrophobic. Was updated with nice amenities (washer/dryer, appliances, flooring, etc.) *All staff we encountered were pleasant, friendly, knowledgeable and helpful from front desk to the marketplace, water park and housekeeping. Andy at the water park area had an infectious personality and made the stay fun as well as the servers around the pool area were attentive to guests. *Off a main road/downtown Orlando so it is secluded but still within 15-20 min drive to I-Drive and major attractions. *The water park wasn't too crowded and we never had to fight for chairs, tubes in the lazy river, etc. They took cautionary measures during COVID-19 such as temperature checks, having hand sanitizer available and all staff was wearing masks. *Parking setup is nice with parking garages under your corresponding building so your car isn't in the hot sun and on the same level your room is making it easy for transporting groceries and luggage to your room. *Never had issues with room keys and we requested late check out without any issues. *Free WIFI access. *Arcade was great entertainment. Cons: (Although didn't have many cons) *The hallways in the building were really dated (moldings were falling down, had smells) *Our housekeeping never did a full clean even though they state on the 3rd day they were supposed to do a full clean. All we ever got was trash taken out, new paper towels and coffee the night before check out while staying 5 nights. *Food prices are $14+ throughout resort (but it's a resort so that's the usual) and you have to pay $18/night for parking. *If you want to use the washer/dryer make sure you buy detergent (they don't provide in the rooms) but is available in the store downstairs in the lobby. Overall the stay was 5 stars! Would recommend even though the resort is a little pricey but it provides a great time for the whole family, there's plenty for adults and kids alike.
This was my second time here and it was amazing. You will not regret it, clean rooms and great service!!! Even the wings at the bar near the poor were the BEST wings I've ever had!
We stayed here after a trip to Panama City, wow we were impressed. The suite was clean and HUGE! Pricing was extremely reasonable as well. Super friendly staff. Water park was great for all ages. We had to leave a day early and they were super great about it and didn’t even charge us for the missed day. Will definitely be back.
We spent 4 nights 7/26 - 7/30. If you are looking for a place to social distance do not check in on Fri- Mon. We checked in on Sunday and it was so packed, no one social distancing ppl just walking up to you, next to you etc no one enforcing anything. On Tues-Thurs we had the place all to ourselves and a much better experience. Rooms are spacious but not luxury by any means. Surface level clean but kinda run down to be so new. Overall it's an inexpensive place for a kid friendly getaway. Kids enjoyed themselves loved the water parks and pools etc. Food on property is 3.5 and on the pricier side. They have a decent game room but there were plenty of ppl inside with no masks. I complained and they said they can ask but not enforce which is dumb so we didn't spend a ton of time there.
Halls are filthy, seems like they are under staffed also
This resort does not care about its guests in the slightest. I had an item stolen during my stay and the resort just brushed me off, making it very clear they were waiting for me to check out and leave as to no longer bother them. After eating dinner at one of the restaurants on property I had a nice pair of designer sunglasses stolen (they had been placed down right behind me for a family picture). I saw someone walking away with a pair that looked like mine and when I checked to see if mine were still there, they were gone. I filed an incident report immediately and was told that they would review the tapes and let me know if they found anything. I did not hear back so in the morning I followed up. The person I spoke with in the morning had no clue what I was talking about and I needed to file the report a second time and was told since I was checking out they would get back to me quickly. 3 hours later I followed up again where a 3rd employee came out to talk with me and again had no idea that I had already spoken with 2 other employees. I had to file a third incident report for the same incident! At this point it is passed check out and I had to leave. I get a call later saying they did in fact see the incident on their security cameras just as I described it. They also admitted that had they checked the cameras when I first filed the report they could have confronted the thief prior to them checking out. I was told that an “internal investigation” would take place as to why neither of the first two employees actual filed the incident report. I was also told the manager of security would call me to discuss what happened. No one contacted me, I have since followed up 4 times and each time I call to follow up am told they are not in the office and try back later. I understand that the sunglasses may not be of importance to the employees, but they were important and of value to me. They made no effort to remedy the situation and basically ignored me until it was my time to leave. The rooms are decent, and the water park is nice, but the employees couldn’t care less about the guests. If you’re going to spend the money, just stay at Disney.
Even though there were some bumps upon check in, my issues were addressed and handled in a timely manner. Ricardo, the manager was very kind and front desk staff was friendly and eager to assist. Rooms were clean and spacious. My only disappointment was an encounter with the gentleman who worked the entrance of the waterpark. He stopped and yelled at my 12 girl and her friend that they couldn't enter the waterpark because they weren't being accompanied by someone 18. She then tried to explain that her brother was was above age, was already inside. The girls just left to get something upstairs. They had to call me and I met them at the waterpark where the same thing was explained, her brother was inside. I understand policies are put in place to protect all, however, the gentleman couldve spoken to us in a different manner. He came off very harsh and rude.
This resort is beautiful. PLEASE call ahead to ensure you have accurate rates. Ended up paying $500 more than anticipated at checkout. I was told even with email confirmation there was nothing they could do. Somehow my $191 a night for 2 bdrm was really $249 plus taxes & fees. Sucks because its a great location. Waterpark is perfect for all ages. Fully stocked rooms with Very comfortable beds. When we opened the sleeper sofa we found some leftover snacks from previous guests & the hallways needed a good vaccuum but can't have it all. Restaurants in resort are very expensive $26 for shrimp scampi so it's nice to have the kitchen. Would say we'd be back but I'm not so sure.
(Translated by Google) Very nice place to spend with the family. Very helpful and courteous staff. The pools are very clean, large and beautiful. The room is spacious, large and modern. They attended my claims without problems. (Original) Lugar muy bonito para pasar en familia. El personal muy atento y cortés. Las piscinas bien limpias, grandes y bonitas. El cuarto es espacioso, grande y moderno. Atendieron mis reclamos sin problemas.
Jose Antonio Naya P.
(Translated by Google) Good place to spend a good weekend and impeccable rooms???? (Original) Buen lugar para pasar un buen fin de semana y habitaciones impecables????
Very disappointing. This "resort" will nickel and some you for everything. No food or drinks allowed at the pool, early check in fee if you want to use the pool, additional fee for losing plastic pool wristband, and the list goes on. Also, I called housekeeping at 4pm for sheets for the pull out couch and it took four hours to have them delivered. After following up three times, the girl at the front desk told us that housekeeping must be busy and if we wanted them we should come down to the front desk and "demand" them. Unacceptable
We have stayed at The Grove numerous times since 2017 when the resort opened. After this trip, we will no longer look to The Grove for further accommodations. The pools are PACKED. I mean, so crowded I'm not sure how the pools were not at capacity - especially during Covid! The pools all ran out of towels at 2pm and we swam and hung around until 5pm, still out of towels. Calling for the operator from your phone is a joke for a wake up call, house keeping, front desk. They didn’t answer any of the days or times we called! I was extremely disappointed in the resort this time around. Everything about the place has become run down from what it use to be. Hallways have trash, people out screaming and partying all hours of the night I’m the grass - but operator doesn’t answer phone when calling to address the issue. I expect a lot more from The Grove for what we paid for.
Very nice property. Well maintained and the staff is nice. Fifty percent capacity in July 2020. Had no trouble getting into water park at all. Resort food prices ($14+ up) but hey, that's vacation. Room was spacious and more than adequate. Full kitchen so we were able to bring breakfast and lunch easily. Lots of dinner options nearby within 3 miles. Great stay!
(Translated by Google) Fabulous pool, and pretty comfortable apartments (Original) La piscina fabulosa, y los apartamentos bastante comodos
This is a good hotel with a good aquatic resort. Rooms are roomy clean and professional. Overall it is definitely a premium hotel.
This place is so awesome. You really don't need to leave once you get there. Love it.
The initial impression was of an upscale resort with ample amenities and staff. After a few hours of looking around it is obvious that there's insufficient funds dedicated to maintaining the premises. Our room was missing a lamp shade, a segment of the shower's water barrier was laying on the floor, the sliding glass door floor rail is not properly installed, and the window sill is swelling, because the PARTICLE BOARD beneath the paint has been exposed to moisture. Staff is nice, but overloaded. Several times I felt ignored.
Elite Auto Sales Of Orlando L.
My family and I recently had a family reunion. We decided to have it at The Grove Resort & Water Park. We were not disappointed. The accommodations provided were lovely and very clean. We also enjoyed the water park. The whole experience was fantastic. We already booked ahead for Thanksgiving. Try this place if you want a great experience.
Angela Google U.
Great location, not directly off a major road and a beautiful entrance path. Fantastic family-friendly amenities and beautiful suites. If I had a recommendation it would be to improve communication and customer service accessibility. Prior to our visit I had attempted to call the main line a few times to confirm information for our reservation. I eventually reached them but had to go through their 800 number and reach somebody off-site to transfer me over. We also had trouble contacting the front desk from our room when we needed them. Line continued to trill after several attempts and we eventually did the same thing as before and called the 800 number so we could be patched through. Not what I’d expect with the hospitality industry but if they improve in this area the matter pales in comparison to the beautiful amenities. Didn’t have any trouble when we ordered at the pool. Service was speedy and the food and drinks delicious. What a beautiful resort, I truly hope it always stays as gorgeous as it was when we visited. Looking forward to slight improvements and we will be back!
No toilet paper Called 6 times for them to bring towels not toilet paper, when asking for towels it took 2 days. Hallways are filthy. Numerous issues during stay, was to be credited one night stay. Never received or phone calls returned. 1923.00 and 11 days later. Still waiting. Cleaning is supposedly third party. But very dirty
Beautiful grounds, big pools. Fun for all ages.
Angelo El M.
(Translated by Google) Excellent place to go with the family super clean rooms ????recommended (Original) Excelente lugar para ir con la familia las habitaciones súper limpias ????recomendado
(Translated by Google) good attention. (Original) buena atencion.
Just checked in. I was hoping for a quiet, safe stay. The pool area is a train wreck. No social distancing, which I understand because of families. What I don’t understand is that half the people in the pool area do not even have bracelets! How did they get in if they are not guests. I complained and 30 minutes later, nothing. No security, nothing. Awful first day. I have pictures and videos if needed. This hotel definitely does not take COVID-19 seriously. Will be discussing with management and reporting to public safety. Oliver Ariztoy
We went there for a long weekend. When we arrived the check in was a nightmare. First information on parking was bad they had everyone park in this small garage area while one person checked in the area was small and the person directing traffic seemed lost. I am surprised no one got hurt or their car damaged. They had all the people waiting in this area. The rooms are very spacious. There was some areas in the room where there was some water damage that was not fixed before we arrived. A lot of people wondered around the hotel trying to find there rooms. On one of the hallways there was water dripping from a light. The water park was packed. The staff was not wiping down anything. They did check you temperature when you entered. But later in the day they did not. The food was great. The resort was very dirty with masks,trash in hallways. Some of the trash was there the entire weekend. The gym over run with kids that no one was watching. The resort could be great but it need some serious organizing and better supervision.
This place is great stayed for 5 days rooms really nice has a water park and 3 regular pools that are included great food great staff. Please keep up the good work we will be back if you send us some deals.
I realy enjoy myself . Family vacation 2020 was a hit ,
Very relaxing and comfortable!
Would like to share my experience at this place I stayed a weekend with my wife and my twin boys hopping a nice stay as it shown online but the reality was totally different The place was loaded of low Quality people screaming and yelling all night long even after 4 am at their balconies , Drinking beer at parking lot building and loading Passage hallway And elevator With marijuana Smell On top Of that we had our apartment opened On Friday night and stollen while we are out for dinner the nastiest thing happened that thieve seems to be a hotel crew member And mentally sick for sure Who were looking only to steal my wife bathing suit and underwear Disgusting place no question and definitely low class Good luck to everyone . . .
Had a blast, food by the pool is mad expensive. My room had a kitchen so I cooked the whole weekend, recommend you do the same.
The resort DOES NOT practice social distancing! We checked in to our room and went down to the pool and waterpark which both were extremely over packed. The pool area is way too small for this resort!!! My family was looking forward to a nice getaway but we couldn't even enjoy the pool with as packed as it was. We checked out immediately and will not return. We do a lot of staycations in the Orlando area and we would never stay here.
This us an awesome spot for a family getaway
this place was the best...The staff ,location,the amenities.....absolutely perfect.... Me and my kids had the best time
an amazing place to stay and vacation as well as a venue for special events. Outstanding service.
We loved it here, we had a great time. We had the two bedroom apartment. I loved that we had a washer and dryer. The service here was amazing. My only complaint is there was hair on floor from either the previous people or staff. Our week here was awesome and we absolutely plan on coming back!
This was a last minute trip that I took with my granddaughters to enjoy time at the Waterpark. I was so pleasantly surprised at this beautiful property. The rooms were amazing. Very clean, comfortable, spacious, with a great view. The property is very large and spread out however there are beautiful walkways and views. I love the opportunity for extra steps whereas some may not appreciate this. The Waterpark was great for small children. Very relaxing and not overwhelming. The food and drunks at the poil bar were great!!! The only reason I didn't give 5 stars is because of the early 10 am checkout. I am looking forward to booking my next trip with the whole family and friends in September.
Oh my Wow! This place is an absolute gem! The staff and service, the amenities, the location, the architecture, the rooms, the furnishing, even the soaps and shampoos, absolutely AWESOME! I MISS THAT PLACE ALREADY AND JUST CHECKED OUT TODAY! That bed was so comfy if not for my son pushing me to go to waterpark with him I probably would have stayed in bed for 4 days, haha. If I could give it 10 stars I would. Had to bury 2 frogs tho that were in the lazy river, so sad. RIP lil frogs. :( Awww 2 funerals +1 birthday in a weekend = Whooped! Keep watch out guys and save any animals please. We're in their backyard and not the other way around. Will return, must save frogs & lizards!! (Natural way to keep mosquito population down:)
Excellent resort! Sharon at the front desk was very polite and helpful. Very good value for the price, room was very clean and the water park/pool area was a hit with the kids.
Awesome resort . Great location ,very clean. Modern style . Water park was closed during lunch hours when sunny. No inclement weather. That made many guests upset. They closed slides without reason as well. It is family resort many travel with children because of water park amenities. Other than that great resort. Five stars.
This is my second time staying at The Grove. Its a beautiful resort with spacious contemporary rooms. The perfect family resort, you can find all you need for a family with small children like a water park, pools and arcade. The rooms are comfortable and have all you need as well, washer/dryer modern appliances balcony and sofa bed. Great food and shopping options are near by. Although you are not immediately close to the amusement parks, this beautiful resort is definitely worth you consideration.
Everything was pretty nice the only complaint that I have that everything or in the pool area was very expensive.. way higher than the luxury provided... Example hamburger and chips $17. Pina colada$15, Corona $8.. and you're not allowed to bring any outside items in..
Hallways smelled like piss and mold
(Translated by Google) I recommend it (Original) Lo recomiendo
(Translated by Google) The place is very good, comfort, cleanliness, good service and security. Good price. I only recommend more animation in the pool to avoid people wanting to put on their own music, it is understood that there are people who want to be very quiet, so they rent in a retreat that there are very good ones or that this installation creates a space for calmer people . Example in the Dominican Republic Resort there is something for all tastes and everyone happy. Anyway I recommend it 100%. (Original) El lugar muy bueno, confort, limpieza, buen servicio y seguridad. Buen precio. Solo recomiendo más animación en la piscina para evitar q las personas quieran poner su propia música, se entiende q hayas personas q quieran estar muy tranquilos, entonces q renten en un retiro q los hay muy buenos o q está instalación cree un espacio para personas más tranquilas. Ejemplo en los Resort de Republica Dominicana hay para todos los gustos y todos felices. De todas formas lo recomiendo 100 %.
Cleanliness, masks, attentive staff, reduced occupancy. Waterpark and pools without crowds, food service was good as well.
Check in was quick and easy and the suite was spacious with pretty views but everything else disappointed. My main gripe was how run down it appeared. The hallways, stairwells and common areas had a lot of trash. The pool was super crowded with no room in between loungers. People basically packed in like sardines. I’m assuming this is all due to layoffs and the resort being understaffed but for the price it wasn’t acceptable. We checked out a day early because we just weren’t comfortable. I think The Grove has potential but I wouldn’t waste your money. There are much nicer resorts in the area at the same price point.
Not bad. When we were checked in, our room had not been cleaned yet. There was a spare kid toy and a beer can on the counter. Management took care of it and booked us in another room. They also need to look into buying more floats for the lazy river. They run out so fast so a lot of people are just in it with no floats. Other than these 2 things, we had a great time.
Spent the 4th of July here and my 15 year old daughter and 7 year old son had an absolute blast. Was nice to not have to leave the resort. You have to give flowrider a shot too. Will be back. Thank you for an awesome and memorable time. We will be back soon. Thanks again!!
I wrote a review about a massage I got last year which was 5 star rating. This year my family and I stayed at the resort for fathers day weekend and even with Covid-19, we felt so comfortable. The staff was EXTREMELY attentive to maintaining cleanliness as well as sanitizing on constant basis. They even checked everyone's temperatures at the Safari waterpark entrance. The suite was BEAUTIFUL and modern. I loved every detail and the kitchen had EVERYTHING I needed. Only one recommendation would be to allow smoking on the balcony. There was a $250 fee if you smoked either in room or balcony. I felt it was an inconvenience to leave my suite for a cigarette when there was a balcony.
We had an Amazing time! Everything was super clean and very nice. Just what we needed during this crazy quarantine. Rooms are huge, so many things to do with the kids from the arcade, to water park, to fishing, and all the other pools. We will stay again for sure.
Absolutely amazing. Definitely will be back.
Awesome resort for the kiddos and the big kids
We did a staycation this past week at The Grove, with some other Mom's and their kiddos. While it took us some time to navigate the property, overall, we had a great experience. Since they were not at full capacity, the amount of people there was very manageable. Our 3-bedroom suite was spacious and clean. The water park, splash pad, lazy river and main pools were VERY family friendly. The layout was such that we felt comfortable and safe, allowing the 6 children to roam free. The thing we loved the most about the facility was the staff - I cannot say enough kind things about EVERY SINGLE STAFF member we encountered. They were genuine and kind to all of us, and really worked hard to make the kids have a great time.
Amazing rooms, the staff are nice and friendly. Awesome pools and waterpark. Totally worth it!
Great pool! Clean, spacious rooms.
I absolutely love this place! This was the perfect staycation for my family and I! The rooms are essentially condos with all the luxuries you would expect in a high end home. My children absolutely loved the water park And pool areas! With all that is going on with Covid-19 my family felt safe and I loved that the water park was checking temperatures, whipping everything down, and that all of the staff was wearing masks! I would also like to give a special thank you to the manager, Kailey Smith! When we had an issue with the original room we checked into she was quick to not only understand the issues at hand, but fix them! Kailey you were an absolutely pleasure to deal with and thank you for making our stay that much more enjoyable!! The Filer family will be back soon!!
I love place the rooms were clean very friendly and helpful staff kids had a great time i would defintely go back again
Very clean, bedding was very comfortable,staff was friendly & efficient. Pool was beautiful,slides and lazy rafting was so relaxing .A great time..!! Drinks were maybe a litl over priced ..didn't eat at restaurants located on property so no review on a taste of the Grove.. Overall .. It's a great family resort Would have been easier to locate whereabouts with a better directory..(got lost a few times lol)
El lugar es identico a lo que te muestran en las fotos, muy limpio y la habitación super amplia. Para las familias que deseen cocinar, la cocina tiene todo lo necesario. El unico inconveniente es que hay que caminar mucho para llegar a la pisicina, en dependencia del edificio que este ubicada la habitación. Ideal para ir en familia o grandes grupos.
The room itself was nice. But that’s where it all stops. The place is extremely confusing to navigate just to walk around. The food was absolutely horrible. The lazy river was annoying having water in your face 3 times going around. The kid area has water splashing in the faces of little ones. It’s just the little things that this place seemed to have overlooked. I’m a resident and have been to more than enough resorts. This was not my ideal choice and will definitely not be going back.
Amazing! A Great experience. I will come back for sure!
Enjoyed everything my family had a blast
Come here if you want to catch COVID. Phones don't work. No social distancing in practice like they advertise online. Everything is super crowded. Lounge chairs are not socially distanced, you are not seated at restaurants to accommodate distance, check-in desk isn't socially distanced. Staff are walking around wearing chin straps instead of masks. It's a joke. The signs that they have posted that discuss social distancing are just for show. No real safety measures are actually taking place. There's one staff member at the front desk waiting to wipe down the area but nothing else is sanitized. No sanitizing practices in the pool areas and water resort. When I brought up the concerns, no one cared. "Sorry we didn't meet your expectations." It's not only that you have not met my expectations. It's that you are not putting into place the safety policies and procedures in which you have declared on your website.
The hallways smelled like piss and mold
loved it just dont like how house keeping can just walk in w/o notice
I can't personally speak about the stay. I paid for my adult children to have a two night stay. By all accounts the hotel was very nice. My quarrel is with being overcharged by approximately 200 dollars. I'll spare you the details but I will suggest you be very cautious when you book with this hotel.
The resort is beautiful and relaxing. The staff was very friendly and despite the the pandemic they made safe and okay to be out. All areas were clean and taken care of. Would definitely recommend for a getaway. Will be returning in the future
Really unimpressed with the procedures of safety at this place. Staff claimed that guests had to wear masks but didn't enforce it and some of the staff didn't wear them. One staff member squeezed into the elevator with us and proceeded to not wear his mask and even cough. The valet manager had his mask hanging over his chin and I never once saw it cover his mouth or nose. Very very disappointed because the resort itself is beautiful but they clearly are only caring about money rather than their guests. The water park was overfilled with people with zero procedures being followed. Really wanted to write a positive review but my family did not feel safe at all.
Loved it so much that we came back twice in the same week!! The suites have everything you need, inclusive full kitchenware so that you can cook for your family. Washer & Dryer are included. It felt like we were in our very own luxury home. We Absolutely loved it! The only sad part was when we were rained out of the waterpark on our last night there last week. There was lightning so we all had to clear out. But we went up to the room and turned it into a game night. There was some mold and the rug was wet out in one of the hallways we pass to go in and out of our room, but we tried our best to overlook it and just enjoyed the time we were there.
Resort is BEAUTIFUL! My daughter loves the water park. Kid friendly ! So much to do I wanted to stay longer ! You really don’t even have to go anywhere else. It’s huge like a maze so the walks to the park was long but well worth it ! Close to everything (Walmart/ target/ many choices of restaurants!) I will definitely be back ! I rated a 4 because NO service understanding because COVID 19. But called front desk several times never come up. But other then that nice place washer and dryer which was very useful!
Customer service was the WORST I’ve ever experienced. Tried to book a special weekend for my moms birthday, booked 2 suites. Tried to have the room decorated (for additional money), filled out the form a week prior and sent it to their “recreation team” as noted on their website. Also sent a request for to rent a cabana. Never heard back on either. Called the hotel for 5 days straight, kept transferring us to the recreation center - no one answered, left multiple messages, no calls back. Front desk continued to transfer us there. Never got a response. Called to speak to a manager, left multiple messages over 2 days, never got a response. When we checked in, we brought it up and were told “the recreation area is closed”, even though they continually transferred us to that area. When we asked about the cabana, we were told “they’ve been sold out for months” - not sure how if the area to book it was closed. We were told we would be put on a wait list for the cabana. The next day, we checked with the pool staff and were told they never put us on a waiting list. When we asked about the room decoration, they told us they would take care of it - they tied 5 balloons to a chair. When we asked about the voicemails and manager that went unanswered, we were told “well we’ve been busy due to the corona virus”. Apparently they were too busy to answer repeated calls trying to spend MORE money at their resort when we were spending a lot of money there. And too busy to remember that the recreation area that they kept transferring us to had been closed - apparently for over a week. The key card to of our suites stopped working at 11pm, we called the front desk and were told to bring the key down to have it reprogrammed - I asked why they needed to come all the way down there when they had small children - after getting an attitude from the front desk, they said “well, we can send an engineer up, but it’ll be a long time”. For an expensive resort and especially due to the corona closures, I would think they would want to keep business, but I guess that resort doesn’t care about making guests have a good experience during their first stay.
My family and I LOVE this resort. For a family of 5 it's imperative that we have sufficient space and the fact that we can get a 2 bedroom 2 bath, not to mention beautiful unit, is beyond fantastic. There's a full kitchen which is perfect since we rather cook than buy out but for those times when we're too tired, there is room service with food delivered from the onsite restaurant. There's also a Market in the resort in case you need to pick up groceries. Also the water park is absolutely awesome with a lazy river, double slide and a flow rider ($30 for a 30 min session). The Flip Flop kids center is like a mini Dave & Busters with a mini golf area and virtual reality game, so there were tons of things to keep the kids busy and happy. Will stay here again and again!
We had such an amazing time here. The entire place was clean and fresh. Definitely worth every penny. The pools were absolutely amazing my boys had so much fun I have not one bad complaint about this place. Cannot wait to go back everyone is so friendly and helpful. Staff is outstanding!!! Thank you all so much for a trip we will never forget.
Rooms are great, spacious and modern. I agree that the rest of the resort feels a little tired, not what you’d expect from a top notch resort. The gym is tiny for such a large property, which was disappointing. It is difficult to navigate the property, and it is quite a walk to the elevators, to the pool...I had to search for the lobby and finally found it (we didn’t need to check in and went straight to our room). We had to call maintenance or guest services a few times and were on hold for at least 10 minutes each time, waiting for someone to pick up. I have an issue with my bill and called after I got home, and still no one has called me back. My biggest issue...I have NEVER seen so many people at a pool in my life. We had chairs, that wasn’t an issue for us, but the (water park) pool looked like your local community pool in mid summer, without an empty space to be had. They said they were at 70% capacity...I cannot imagine next weekend when they say they will be at 100% capacity! The lazy river was insane...wall to wall people. Maybe under normal conditions enough people go to the parks so some people who stay behind can simply relax. We could have chosen to go to the other pool, but were afraid to move and lose our chairs, and figured it might be the same. Overall it just didn’t have the luxury feel you would expect of this type of resort at the price point we paid. Would be hesitant to go again. I will say service was good as were the food and drinks (best wings ever by the springs pool).
(Translated by Google) I love this place ... the food is too good, the portions are enough, the cost is reasonable and the attention is excellent (Original) Amo este lugar...la comida es demasiado buena, las porciones son suficientes, el costo es razonable y la atención excelente
Boys On The B.
The halls are very dirty but the rooms are very nice and the bed are really good
A great kids friendly resort. The room was great, big and clean. We loved all the amenities. We got there much earlier than check in time and they check in us with no ptoblems. I already recommended it to some of my friends and I will continue to recommend. A very nice place.
Love love love this resort! Definitely our favorite place to stay in Orlando
We got the 3bed2bath with patio and we weren't disappointed at all !! Very nice and very comfy !!
This is a beautiful resort. The kids love it
This hotel was awesome very family friendly and relaxation wasn't too bad either lol . Highly recommended little bit pricey but all of the amminities was there great get away for the family
I loved this place!! I can't describe enough how awesome it was, don't hesitate to book! The staff was so courteous and helpful! The rooms were beautiful and huge! The place is rather large so you can get lost but once you get the hang of it you'll be good. If you're going to the water park I would suggest renting a cabana (weeks in advance) because it gets full quick and you won't be able to find a seat. We ordered drinks and food poolside and everything was yummy! I would definitely stay here again!
Clifford Wooden, J.
Good clean place for families. Relaxing but plenty to do at the pools and water park. Rooms are clean and the staff has been nice.
Rooms are awesome. Lots of amenities!
The Turtle P.
I stayed here recently to celebrate a birthday. I am local to the area and I can say I will never stay at this resort again. As the saying goes, you get what you pay for. And while the rate is great for a huge room, you should know that is going to bring a completely different clientele. Both nights we dealt with extremely loud neighbors who were screaming on their balcony until 3am. The hotel refused to handle the situation after we complained about it the first night. The pool was overcrowded with loud and inconsiderate people. The second day We had children throw their things onto our stuff and when i moved their shoes to the floor, off of my chair and towel, I was assaulted by their obnoxious mothers. Again, the hotel didnt do anything to diffuse the situation. Additionally, around the pool the hotel allowed people to play their own music using mini speakers. Some people's choice of music was quite vulgar and had to ask several times for management to step in. This is a place for large and loud partying groups. This will not be your relaxing oasis if that is what you are looking for. I think will continue to pay more for a better experience.
Booked a suite here for a much needed getaway with girl friends. Had a blast, the resort and suite was clean, had a beautiful lake view, check in was less than 10 minutes..Everyone that worked there were super nice and helpful. Tip...get a map it was a bit confusing getting around as a first timer. I just booked another suite for next month for our first ever family vacation! Our kids are going to love it! Thanks again Grove Team!
What an incredible choice in resorts. They took COVID very seriously and took all the necessary precautions. Great check in experience Sergio was first class, so professional and informative. The wave instructors were truly incredible you can tell it’s their passion. Amazing experience start to finish. The Manager drenched in sweat was looking for a safety pin for me and helped me. Didn’t catch his name but deserves recognition for his dedication this past Saturday in particular. The room was newly renovated and very clean.
The room is nice and roomy. Everything else is pretty dirty. The lazy river is not clear. Lots of trashes in the pool. Elevator is extremely dirty. Trashes on the floor, hallway, etc. People are drinking inside the pool. The hotel is nice and full of amenities. Besides the dirtiness throughout the hotel, everything else is good.
Room was very nice. Water park nice but, definitely could use a good cleaning in the lazy river which was a little gross. Bar service and restaurants were terrible! They need to consider revamping all drink and food menus. Definitely not 5 star luxury as they claim.
Beautiful resort and great customer service!
Didn't like, very pricey. Fire alarms kept going off.
I come here Alot and no complaints matter of fact it was great,BUT this particular trip was a total disappointment! Lets start i clecked in friday 6/19 to a DIRTY BATHROOM, NO CABLE IN THE MASTER SUITE. I DIDNT RECEIVED NO HOUSEKEEPING THE WHOLE TIME I WAS THERE and front desk where well awared of what was going on. All they said "sorry for the inconvenience. I WONT STAY HERE WITH MY FAMILY AGAIN.
The resort staff was very friendly. All the staff were wearing mask and gloves. The food was good, fast, pretty and the chefs take pride in what they are serving. We stayed in building 5 which is the furthest away from the water park, but great views. The grounds and rooms were clean, and well appointed. Publix is about 5 miles away to stock up on groceries. Bring your own coffee! The coffee provided in the rooms is very weak. Pool towels are located by the entrances to the pools and water park. The water park can get filled to capacity so get down early. Laundry soap and dishwasher soap is not provided.
We checked in June 19th and will be checking out tomorrow on the 21st. I have to say I had high hopes for the Grove resort, especially because it seemed like a family friendly resort. I was so disappointed to learn this is not a resort my family will probably ever come back to. Upon checking in, the receptionist informed me the room we requested and had paid extra for (the superior room) was not available. After going back and forth a bit, I just accepted whatever room they gave me (3611) because I needed to get my 5 month old settled down. I had asked if they received my request for a pack n play, which she confirmed they did. It took them well over 5 hours later to drop off (after 11pm!) While waiting patiently for the pack n play, I had to put my 5 month old down (who by the way crawls) and what did he pick up? A large gumball! Thank goodness I was able to catch him just in time before he put it in his mouth! Upon further inspection of our room, I realized that there was food, cereal, deflated balloons, toys and a whole bunch of other things EVERYWHERE! In the kitchen, we had dirty utensils (obvious food left on and coffee grounds left on the teaspoon measuring cups.. With the whole COVID-19, you would think they would take extra precautions to make sure rooms are well cleaned! Obviously our room was not cleaned whatsoever! And to make matters worse, I decided to make myself a cup of coffee while waiting for the pack n play and what do I find? Broken glass in the coffee pot! Thankful to have seen it before I poured anything into it. After a few more calls, I had to walk down to the lobby to speak with a manager. The next day, housekeeping came to do a thorough cleaning, but we spent our first day (literally from the time we checked until the time I finally went down to speak to a manager close to midnight) awaiting them for anything. This is definitely not something I would ever spend money to endure, especially when it comes down to cleanliness. This has been a big inconvenience for our family. It would be such a beautiful resort if they took the time out to care for their customers and rooms, especially during a pandemic.
Everything was nice and clean I love the room sizes a lot of space and the water park was amazing my son really enjoyed himself it was his birthday weekend he turned 7 years old he had an amazing time will be back soon
Design Develop N.
Great service, good food, good stay despite Covid19. Anette was very helpful in the Alfresco Market
Angela Maria Gonzalez R.
(Translated by Google) I loved it! (Original) Me encantoooo!
Royniel Perez E.
New , quiet relaxing
Very nice looking establishment
Very good place to stay
We enjoyed our stay. We love the pool area. We loved being able to hire Dreams Do Come True to come out and provide princesses since Disney is closed. They’re the best company and very professional.
The Grove has very nice and clean rentals, also very kid friendly.
Good out of the way place
They close all the amenities too early
I would give this place 10 Stars if I could. SO NICE. The room- GREAT The staff- GREAT- the food- Great- (We mostly ate in our room) the little market- great- the little cafe- great- the location-great- the water park- great- the layout -great. The price- GREAT- HIGHLY RECOMMEND !!
Are stay here was very bad. The pool was nice but very crowded. The fire alarm went off, my grandma got stuck in the bathroom, and the toilet papier holder broke off. Also when we left their was only one elevator was working and it was in a different building. We had three suitcases and fifteen Grocery bags grocery bags and toiletries. I do not Suggest a stay here.
It was sooo good go here now
Service excellent, the stay, excellent. Wouldn't change anything. Definitely coming back for another stay. Great costumer service. I can't say anything bad about them, a pleasure to stay there.
I didn't stay went to visit family members who was visiting and it looks beautiful but my family was a little disappointed about how many people try to get in the elevator at once and didn't have mask on. They should have security guards by the elevator making sure the rules are in force.
Rooms are amazing everything you need ! Very clean. Perfect place to go if you have kids . They loved it & so did we .
The rooms were very nice, the water park and pools were nice but the service in the restaurants was terrible. You’re not allowed to bring food or drinks into the water park but it took 2 hours and complaining to management to get the food that was ordered. The drinks were very weak and very expensive and by the time you get one it’s like what’s the use. We had booked a $200 cabana with very poor service. We tried to go to breakfast in the restaurant and sat for 20 minutes at the table with no waitress. The two bar tenders in the evening were so overwhelmed that even when seated at the bar we could not get drinks. Would I stay here again? No probably not. I’d rather pay more per night and have better service.
Our 2 day stay was wonderful. The water park was great for our grandchildren, the restaurant was very good, the room was very clean and the hotel staff were nice and professional. We will definitely go back again.
Horrible experience here. Woke up each morning to a heavy crane beeping past and working right next to us from 8am until 5pm! Was here for 10 days, only 2 days we were able to park in the garage linked to our building as they had it closed off! Waterpark closed at 5 pm each day, you’re threatened with 20$ charges per towel that leaves the pool area on signs everywhere! Hotel hallways are like a warehouse and prison, no character. One elevator per building, lots of waiting time and incredibly difficult to find. Navigating this place is impossible, you’ll spend most of your time trying to figure out where to go and helping other guests with the same. It’s infested with bugs. We spoke to a manager named claire while there because of the numerous issues we encountered, all she wanted to do was refund 1 night resort fee! 40$, we were here for 10 days!! We ended up with a measly 100$ refund, no apology or anything from management. Having worked in the reservations department for a high end Starwood resort in the Caribbean myself, this place and its lack of customer service and respect for their guests is embarrassing to the hospitality industry. Will never return here and will deter all my friends from staying here. Horrible service, lying front desk agent, construction everywhere (never mentioned to us during check in OR after, we just got unpleasant wake ups each morning at 8am by construction) Never again! EDIT to add a reply to "the owner" below: don't hold you breath. We travel often and to many places, this was supposed to be a vacation geared towards our children for a change and your staff and warehouse resort caused nothing but STRESS and frustrations. Thank God we have awesome kids or this entire trip would have been a disaster. WE WILL NEVER COME BACK, even if it were a free stay! Not worth a dime!
Amazing rooms and great property. Lots to do for kids
The rooms are cozy worm and comfortable as if u was in our own home .
Everybody was so friendly and the place was amazing myself and my family had a blast!! Will definitely come back! Just a billing Problem but I’m sure it will work out!!
The staff was very friendly and professional the rooms were clean and beautiful My family and I arrived and Grove Resort a few days ago and arrived at 10:40am and they had our room ready we were very grateful The lazy river is so relaxing the pools were not over crowded Just an overall great experience Thank you ????
The room was nice, however, our dishwasher wouldn't start, our dryer had complications, a simple call to house keeping and guest services couldn't be done because our phone wouldn't call out. It was the things that were supposed to be simple were complicated. Very aggravating.
This place is Amazing. I think us parents enjoyed more than the kids. Plenty of space at the pools & waterpark. We'll be back again soon.
The Grove is a great resort and waterpark that offers their spacious condos for permanent sale. There were many things I enjoyed, one of which was the fact that I wasn't even talked to at all about a sales/timeshare presentation, which often gets pushed on visitors at these types of places. I booked through Expedia and got upgraded to a 2 bedroom suite. The suite was clean and spacious, probably around 1400 square feet, fully furnished with a kitchen and appliances, including a washer and dryer. I enjoyed my stay but a just a couple of things could have made it better - they charge a $20 nightly parking fee, and a daily resort fee of $35. This is something I would expect maybe from a resort on Universal/Disney grounds, but not one at least 15 to 20 minutes away from these attractions. The layout of the buildings and amenities is also very poor and the narrow hallways make this otherwise luxurious resort seem cheap and poorly planned. Overall, I would stay there again, but only if the price was right. Too many extra fees drive the price up to where I could have stayed somewhere closer to all of the local attractions.
The room was very spacious, the kitchen had everything in it besides food. The bathrooms were clean. Next time I go, I do plan on staying longer. It is only 40 mins away from my house but it feels like im far, far away (much needed with what is currently going on in the world) My only hangup is that the TV had only 68 channels, and none of them were worth watching. No option for you to even cast from you devices, I wish that can be improved, other than that we are def planning another trip here before the summer is over.
Miquel and O'Neil at the front desk were awesome...they were always pleasant and friendly and made sure that the entire stay was great...they treated us like family...and five stars is not enough for their above and beyond service..they are the best The room was spacious and comfortable... Had a wonderful stay and would certainly stay again...
Great place for families to spend sometime away. Pools and Waterpark are very nice and clean. The apartments are very nice and priced reasonably
Very clean. Rooms were great. Amenities were awesome!
Very disappointed in our stay. Check in was for 4pm, room was not ready until after 5pm, and had to wait over 45 minutes just to check in, and the waterpark closes at 5! No towels at all at the pool, over a 45 min wait just for a few pool side drinks. Very understaffed. Map we were given said the arcade was open until 10pm, but it was closed at 6pm. It was a nice room but for the rate we paid we did not even get to go to the waterpark, did not open until 10am, of course that is check out time. We really wanted to explore and enjoy but felt rushed out, paid alot of money for about an hour of pool time.
Had a blast... with the Family
This is a beautiful family hotel resort. We did get lost a lot it was funny to us. Nice way to see the whole hotel lol. Everything looked better in person no filters are needed when it is still nice after 3 years of being open. Loved the suit everything you need to eat besides food is right there. Price was definitely worth it.
Very nice ????????
The Palm Beach Wedding E.
We stayed there last weekend. It took us almost two hours to check in, others waited longer. They overbooked the resort. No social distancing when everyones on top of one another in the registration line, in the pools & waterpark you couldn't move because there was so many people. They actually ended up removing their FB review tab because so many people left negative reviews. Absolutely unprofessional staff. You cannot get ahold of anyone in guest services if you need anything. Parties all night from other guests. The police showed up. Not a place I ever want to stay again. And overpriced for what you get!
Great place but was very busy.
Love the inclusive resort vacation with the waterpark. Kids had a blast and never had to leave!
The rooms are a very large for the price. In that sense it's a good value. That's where the positives end. The Grove website promotes their Health and Safety plan but fewer than 10% of the guests wore masks and a number of employees were also on duty without masks. Their pool employees had no control over their water park. There were empty cups and straws floating around in the water, guests were allowed to hoard inner tubes from the lazy river and kids were left unsupervised to sprint around the slides and pool area. The front desk staff is completely unresponsive. After several calls to report an issue went unanswered, I had to walk down to the front desk. The issue was still not addressed.
Nice water park with lazy river. Just a bunch of normal friendly people. The pizza from the market is good. Employees are always very helpful. I've stayed here a couple times and will stay again.
Clean, huge room, great service
This place is Amazing. Great service and excellent place to stay KID FRIENDLY
This place is amazing. The people couldn't be friendlier. It's like a cross between Chick-fil-A and Disneyworld. All the Southern Hospitality from Chick- fil-A combined with the professionalism and attention to detail you get at Disney. Brianna Wilson was the initial face that we met, but from her to the lifeguards to the people who picked up the trash to the people in the restaurant everybody was very friendly and professional. The facility and the rooms were top-notch and the waterpark was really fun!!! Would recommend to everyone!!
Great hotel and amenities
Great value for upscale condo resort and water park.
I thought this was a great hotel and then I found a roach in the kitchen. I recieved a mandatory room change because no one is staying in the same room after that. They considered it a upgrade but gave me a smaller more compact room. I inform front desk about this and they offer to change my room at this point it took us an hour and a half to change rooms from one building to the next. I have 2 small children with me and our morning has been spent dealing with this matter. I informed front desk I was intending on purposing here (showed them the ring) and the best they could do was take off minor fee for park access.
I have not even stayed there yet and I AM SOOO EXCITED! Thank you Geoff for a WONDERFUL tour today! I am sold and booking a reservation for June! Great customer service, answered all my questions, knew EVERYTHING about the property and more! Great job! See you soon!!!!!!!
Beautiful and relaxing
when we got our 1st room it was a mess. mac n cheese on the floor, dirty dishes in the sink, beds not made, and hair in the shower. But when we tried getting a new room the front desk wouldn't awnser the phone. We got our new toom and there was a playpin in there. We went down to the water park the next day. My brother who's 5 got measured at the doctor 2 weeks earlier and was 48 inches. But they wouldn't let him go down the water slide. And the water was not heated.
Wasn’t too pleased with the stay I checked out a day early because of it. The resort is nice but I will never return.
This Is Not Going To Go The Way You T.
This was a horrible experience, and absolutely no safety precautions in regards to Covid or social distancing or wearing of masks were taken at all None of the cdc recommendations were followed. It took 30 minutes to get our car into the parking garage and then another hour and 20 mins to check in, and on top of that we had to move rooms 3 times. Avoid this place at all cost until they know what they are doing. The rooms were dirty and smelled of fish. It was like being at a college spring break party instead of a family friendly resort
So disappointed in this resort. Our family is staying for 7 days and the only competent person is Briana. The staff is rude and unknowledgeable. Food is blah.. especially when paying high prices. When checking in yesterday there was no social distancing. Over 2 hours to wait in line just to check in. Were told we could switch rooms today only for it to not be some simple switch leaving us apart and in different room types after waiting all day. An entire day my family wasted on the check in process. Don’t oversell rooms if you don’t have the staff to maintain your customers. Management failed with covid prep this weekend. Went to the market to order a sandwich they had maybe 2 available for me to order. No hand washing before putting my sandwich on the grill. They didn’t know where I should go to even place my order. The girl kept one glove on the entire time. Gloves don’t work when you touch food, then touch something else, then touch my food again. Extremely disappointed in the customer service here. Will never stay again and will make sure anyone I know never will again. Wish we could just check out now.
The best part of the hotel was the room when we finally got into it. We showed up shortly after 11:30am and was told we would get a call when our room was ready. We enjoyed the pool for a couple of hours and grabbed lunch while we were waiting. At lunch it took over 15mins to get our drinks and almost an hour to get our food. We only saw our server once when she greeted us and had to search for a manager just to pay our tab. It’s roughly 4pm at this point and we headed to the front desk to hopefully get our room. It was nothing but chaos and the management staff was rude and unapologetic. There were roughly 100 people who pre checked in wondering what’s going on with their room. We were made to wait in a long line again to check in while one man was trying to get everyone checked in and management just sat and watched the chaos. People just arriving were getting into their rooms before anyone who has already checked in. We didn’t get into our room until after 5:30 and had an electrician waiting at our door wanting to check all of the lights. At this point we were completely fed up and kindly asked him to wait until we left the next morning because we were exhausted. This resort is poorly managed and I would recommend staying somewhere else where you will get better service and treated nicely.
Way way too crowded!!!!!!
My family and I stayed here over the weekend and it was absolutely amazing. We had a little mishap with our reservation and Brianna the guest services manager was the absolute best so patient and kind. She also had a conversation with my children and we ran into her the next night in the lobby and she remembered all 3 of their names. They had another little conversation and I thought it was amazing out of all the people she talks to in a day that she remembered their names. She definitely went above and beyond. Also Isabella at the front day was amazing sweet and answered every question we had as well. The staff at the water park was amazing and very on top of everything. My family and I were so pleased with our stay here. We will be back with more family!!!
We waited in an hour in line to check in and another hour for 2 nd line to check again. Terrible service
Still sitting in the lobby, waiting for the room. It's only 4 hours late with no end in site. Plus I'm looking at a line 20, people long, and many others sitting in the lobby waiting on their room as well. Glad I decided to get here a day early!
Went yesterday, Saturday, May 23rd. There were at least 500 people in the line to register. Said it would be at least an hour to get in the room. No one wearing a mask and no 6 ft rule. We left and the cars that were down the street for a 1/4 mile waiting to get in. Very disappointed they absolutely did not followw guidelines and shut it down.
Let me tell you what happened yesterday 5/23 Check in nightmare 2 hours, zero social distancing. Rooms are beautiful. Pool bar ran out of alcohol... first major weekend open and it was only noon. Cabana rentals are put on hold until 2pm THEN they call the people on the waiting list to pay full price for the cabana, so you lose 4 hours at the same price. Then at 11pm the entire place erupted in screaming, people banging pots and pans, people jumping into the fountain in the round about. Police show up and leave while people are still screaming. Concierge was not helpful, although I will say under the conditions most likely overwhelmed with no manager on site. This place needs to figure out its staffing issue, checkin procedure, and proper ordering especially in the conditions now.
The room was great! The wait to check in was almost 2 hours which means we didn’t get to our room til after 9pm and they still charged us for the resort fee for that day. The breakfast was $14 but equivalent to a $5 breakfast. The water park was over crowded and when I sat at the bar to get a drink I was told to get up because I had to have a drink to sit there and to go stand in the long line. And there is no daily room service. There where people blocking the hall ways eating. The only reason they get 1 Star is because the room was nice.
Worst customer service ever. The restaurant, the pool and the check in process were horrible
This place is like a private island ???? away from all the stress. Its awesome i had a great time. I definitely will be back.
This was the absolute worst hotel experience I have ever had, and I'm so disappointed. Where do I begin? From the 1.5 hour check in line with zero respect for social distancing during this health crisis, to a line of cars spanning over .5 mile to get into the resort taking over an hour to get through, and noisy obnoxious hotel guests to boot, this hotel stay was nothing close to the luxury it boasts. The only reason I gave it 2 stars is because the room and facilities were pretty nice. I do not recommend it. This 'resort' is clearly not capable of handling large crowds on a busy weekend. Waste of time and money.
Nice clean rooms. And lots of fun.
My family and I absolutely enjoyed this resort! The staff was impeccable. They were extremely helpful in every aspect of the resort from being patient and quoting different room prices, to physically showing us where the water park was located, to offering the ladies of our group a ride on the golf cart to our building on the other side of the complex. Every staff member was helpful and smiling while doing so. Yes, you could see the smiles through their face masks. The water park was immaculate. We enjoyed the lazy river at the water park (note: closes at 6pm, however, the other pool areas closed at 10 pm). There was a nice Jacuzzi area at the pool that stood 3ft6in and could fit numerous individuals. Omg! The landscaping was well manicured. I wished the restaurants were open, but the bar area at the water park was open. There are multiple 'chill' areas about the resort. We stayed 1 night in a 2 bedroom suite/room. It was exceptionally clean and beautiful. We had a beautiful view of the front entrance with a nice- sized balcony. All for $190. We definitely will return!!!! Please note: pay close attention to your map, it is very easy to get lost. I believe there are 3 buildings.
(Translated by Google) The super spacious rooms in good condition, total cleanliness and good attention (Original) Las habitaciones super espaciosas en buen estado limpieza total y buena atencion
My family and my in-laws stayed here last February for a week to celebrate my mother-in-law’s 75th birthday. It was a choice between Hawaii and Florida. Majority voted for Florida since most of the kids in the family haven’t been in Florida. We booked for 2 units with 3 bedroom each. The units were so spacious that it is literally a house. We had fun in staying there specially the kids had enjoyed the water park. They even told me that if we can alternate Florida and Hawaii every time we take a vacation????. I love the place, it was so clean. Close to Disney World and Universal Studio. 1 week seems so short for us.
(Translated by Google) It is an incredible place to spend vacations or any type of stay, it is not just a hotel, it is sleeping in a water park !! I loved. (Original) Es un lugar increíble para pasar las vacaciones o cualquier tipo de estancia, no es solo un hotel , es dormir en un parque acuático !! Me encantó.
Todo Sobre B.
(Translated by Google) Rent one of your apartments to spend a pleasant and quiet time as this resort is promoting itself, the alarms went off and my children were very scared and crying, on the ceiling you could hear the jumps of people and the arlado room did not stay back, I went to the pool and it looked like a lake full of mammoths, more blacks it was impossible ivan in packs of 10 to 15, horrible the truth, if you are like me who like a quiet place this is not recommended. (Original) Rente uno de sus apartamentos para pasar un rato agradable y tranquilo ya que este resort se promociona solo ,las alarmas sonaron y mis hijos quedaron bien asustados y llorando, en el techo se escuchaban los saltos de las personas y el cuarto de arlado no se quedaba atras, me fui a la piscina y parecía un lago lleno de mamuts, más negros era imposible ivan en manadas de 10 a 15, horrible la verdad, si eres como yo que gustas de un lugar tranquilo este no es recomendado.
Lovely place ideal for Disney parks
Overall we had a great time and really enjoyed the resort. It was super disappointing that the kid area and water park was unusable. The water was literally probably 60 degrees and WAY to cold. We were told the water came from the surf area and they had no way to adjust it. That was super disappointing considering we had a 2 year old. We had a great time in the bigger pool however and really enjoyed the rooms.
They are so greedy its not funny. The whole northeast is still in lockdown until atleast may 15th and they expect you to still come there and stay after 4/30? HELLO the parks are closed and the airlines cancelled most flights but don't worry you only lose your deposit. This really shows you what paramount hospitality is all about the $$$$. On another note im glad this pandemic happend so I can see first hand how this management company handles issues. I will no longer considering my purchase of a unit and will look else where for my hotel stays.
The resort is beautiful! It’s a bit confusing to navigate and there was a long line for check-in. My problem is that after being up at 3am to catch a 6am flight, they only allowed check in at 4pm. I traveled from Illinois with a 4yr old, turning 5 the next day for them to tell me to go by the pool. If you’ve ever traveled with a child, it’s already stressful, so to have to wait hrs to check in is very frustrating!. I offered to pay more just to check in early but to no avail. It began storming so they were forced to put people in rooms prior to the 4pm time. Now fast forward to checkout time...I needed a late checkout. I had multiple people call, and someone come to the door which was extremely rude and unsettling considering the extremely late check-in. Now I will mention that my suite was upgraded most likely because they were forced to place everyone because of the storm but when you have such a late check in time there definitely needs to be some understanding and patience when checking out, especially for your out of state customers. It was beautiful but I’ve never had such a stressful experience with a hotel or resort, and I’ve been to a bunch. Please change your policies and make checkin earlier, and smoother for people. I would love to go again but for the price I paid I would have appreciated better service, especially for my daughter’s birthday.
Audrey Aka A Charli F.
I went here for my sisters birthday. It was so nice. The room was clean. The lazy river was relaxing. I highly recommend this place.
Very beautiful family place. Layout is a little complicated but once you get it it’s easy. I’ll come back again. Rooms were beautiful and modern.
I really liked our visit to the Grove but there were just a number of things that were off or need to be addressed. Amenities are great with the water park, pools, workout room, concierge, restaurants and the market. Bell hop staff were awesome and always moving. Hotel was very clean. Room sizes were huge with nice in room amenities. The biggest issue with everything is the wait. Check-in and out lines were wrapped around the lobby. The marketplace while fully stocked, with sandwich shop and bakery always had lines and waits. Have a question for the front desk wait in line. Need to see the concierge, wait in line. The hotel itself wasn't that crowded but everytime in the lobby there was a line early, mid day or late. A resort of this size needs more staff moving more quickly. Everyone kept saying we recently had our systems upgraded. That cannot be an excuse for lines everywhere in the resort. Another issue was 3 of our 5 days the fire alarm went off in the middle of the night. Two of those nights it went off multiple times. The explanation was the fire department was inspecting and set it off. Not sure that was true. One night is understandable but 3 of 5 no way. Finally, not a big deal but the design of this hotel was just awkward. The main hallways were barely wide enough for 2 way traffic. There was so much wasted space in the rooms, with huge closets and large toilet areas that could have gone into the bedroom or kitchen areas (or hallways). There are doors everywhere leading to outside, connecting hallways, to garages, and leading into the same rooms. There is a front gate manned 24 hours but with so many exterior doors and no key access anyone can go anywhere.
The only thing I can say is that the beds were super duper comfy and the pools were the best thing in the world so thanks for that great stay in FL hopefully we can come back soon . Bye
What can I say... first impression is what it takes.. Ricardo at the front desk was absolutely an A+ employee. Very knowledgeable and respectful. Answered all of our questions. Made us feel very comfortable to a point we decided to just book here becouse we weren’t unsure if we wanted to stay. I will also update this throughout the week and will review the rooms and everything else. Ricardo thanks again!! See your shortly
I stayed here from 3/19/20 until 3/22/20 my children’s had a wonderful time! I love this place! Very clean and customer service was very friendly!
Wonderful stay and very clean friendly and fun
Fitness center closed over priced lots of hidden fees
Beautiful place to stay
Don''t need to leave unless you want to.
This place is amazing so much fun with the kids, the staff is super kind and friendly, the facility is very clean, very well run and maintained. You absolutely should visit. We will be back for sure.
the place is brand new and it's nice! The long palmetto lined entrance started our decompression process. Check-in was smooth and we were at the pool within the hour! The happenin pool is awesome..the other pool is more laid back and seemed for toddler age kiddos. I can't say enough about the facilities and staff! The food at the poolside bar and Valencia was great!
We booked 6 nights 5 days the winter escape package. We were to receive a $25 credit a day, that could be used in their restaurants or stores etc. We were to receive a $125 credit at the end. Which at checkout we were told was going to be credited back to us in 3-7 days. Its been 19 days. We left multiple messages with accounting. No call back. This is not the kind of service we expected. We have been here twice for vacation, due to the lack of service and care we will not be coming back. I feel lied too.
(Translated by Google) New facilities, modern (Original) Nuevas instalaciones, moderno
Excellent! Loved it!
We have a suite(we are staying in now as this is our second night). The room are really nice, huge bedrooms,and ine huge master bath. Everything about the room is great, the water park was really great. No shuttle service. The rest of the resort is very lacking. Two of the only meals we ate were awful. We ate at the restaurant this morning and the food was horrible. My sons food was comped but my wife and I got omelets and home fries and have to say dennies etc is much better..buffet 24$ for an adult? Are you mad? Tonight I ordered a cuban and a pizza from the deli. The pizza sort of burnt on the bottom but thw whole crust etc in general was sub par especially for $14. I feel like the general manager etc needs to step it up. Check in take way too long and forget about needing help. Phone rang forever and once I finally was able to find someone to bring us towels(7 people in suite) it took 4 hours to arrive to my room. Even though they provide a washer/dryer (no detergent) they should still swap towels daily. Most hotels I have stayed at do. I woukd love to find good food on property, but honestly a digiorno pizza will be 5 stars compared to any food I have tasted cooked at the resort. We have two more nights, unfortunately we will have to off property for all of our food needs. Overall I would suggest another resort unless they can up service and food quality.
Food was excellant at the wedding we attended there. The staff was very polite and attentive.
While the hotel and room was nice, there were definitely infrastructure issues and planning issues that soured our stay... when we checked in the first time, they gave us keys to an already occupied room. No one was in the room so we had access to all their belongings. Super frightening. We left a note so they could ask the hotel how it happened. Then our reservation had a pack & play. A portable bed for our toddler. Wasn’t in the first room, obviously. The second room, it never came. We had to call twice for it to be brought up. The fire alarm “mysteriously” went off in the middle of the afternoon while our kids were sleeping. Just long enough for us to dress and get out of the room before it stopped. TWICE. It happened twice on the same day! Friday the 13th, March 2020. Go figure. The ice maker on our fridge didn’t dispense. And the fridge is directly against a wall so you can’t open the door fully to take the tray out. So we scraped our hand through the tiny opening to pull out one cube at a time. Hope the next guest enjoys ice our hands touched and likely skin scrapings. The room was almost fully stocked, appliances, dishes, stove, toaster, dishwasher, etc. we bought wine. No wine glasses or cork-screw. We called down and asked for two glasses and a cork-screw. They brought up two glasses and a cookie sheet. Confusing and laughable but still... A mistake. Bit of a language barrier on that one. We said “cork-screw / wine bottle opener” four or five times at least. There is 4 usable pools. I say usable because there is a 5th area, the kids water playground section. However the water was so cold, neither of our kids could bear it for more than a few seconds before they began to cry. As adults, we couldn’t bear it either than more than a minute or so. So that was a pointless feature. The Wave Rider attraction, which was a huge appeal for us being water sport people, was an additional $30 per use, not on the amenities page of the website unless you click each individual feature. A nice bait and charge there. And the water slides had a 48” requirement with no exceptions. Kids can’t ride with parents. Nothing. Our oldest is 47.5”. 48.5” with shoes on. Not even an I’m sorry. Just a brute “No” by the 16 y/o lifeguard at the top. Again, hidden on a sub page on the website for liability and complaints I’m sure. I was clean. The pools were nice. Lots of seating. Easy drive to Disney. The restaurant, Valencia was expectedly overpriced for portion and quality for a hotel. The stay was reasonable in price but for the aforementioned disappointments, I would never recommend this hotel and we will never be going back.
Wanted to stay longer but it was completely booked, everything was amazing, except for the heavy glass table in front of the couch, not kid friendly, and check in took a long time, reception didn't give us our wristbands, but we still got to swim, we liked the water park more than magic kingdom.
Beautiful place. Rooms were spacious and CLEAN
Had an amazing time, wonderful place
Staff were friendly. Didnt like the walk to arcade or pools from our room but we can always choose a different view. The do need a bench or two for the smokers but other than that we will def go back. No complaints.
Fun place for the kids
Alarm went off twice I'm the middle of the night and it freightened my 4 year old daughter. Had a hard time getting her back to sleep. Found hair in my breakfast potatoes. Service was great from our server, place was beautiful with minor hiccups
Check in was painfully slow and very frustrating... Checkout is at 10 a.m. which is really early... I wouldn't say the rooms are the cleanest I've seen.. bed sheet had stains, water does not drain in the showers , water is not consistently hot when you need it... The gym and the swimming pools are excellent ...
Ms Barbara B.
There is lots of room in living area. Staff was eager to help.
The best resort ever great service and great food thank you guys so much I had a great time in Florida
Such a nice hotel. Good layout clean rooms and very accommodating staff. Every floor has a parking garage entrance attached so it just makes everything so much easier. We waited alittle long for our food at the restaurant downstairs but it was so worth it. The breakfast was delicious. Our new place to stay when we are in the area.
BEAUTIFUL PLACE TO SPEND TIME WITH FAMILY OR FRIENDS, THERE IS A WATER PARK AND A LOT OF FUN...????????????????
We stayed in a 3 bedroom 2 bath suite, the suite was really nice but we had to wait a long time just to check in. Everything was ok but the fire alarms kept going off the two nights we stayed there in which caused my youngest son to have anxiety and what’s worst is that I have additional charges on my credit card and have not been able to speak with a live person in their accounting department it takes you straight to voicemail, haven’t heard from anyone and today I have left a message to Ricardo the Manager, let’s see how long it takes him if he decides to call me back.
We stayed 3 nights, and all 3 nights fire alarm went off multiple times during the night. The first night we seen a firetruck outside for a couple hours with no fire, so we figured it was just a false alarm. Obviously they were having issues with system but for the rate we should not have been woken up multiple times during the night scaring the living date's out of us.
Beware check in will take over an hour, closer to two. They only have one person doing check in. The resort fee of $35 does NOT include your parking fee of $18 per vehicle. The nickel and dime you for everything here. The halls are set up like a maize, constantly confusing you. I have it two stars because the pool area is nice and the grounds are clean. For the amount of money you pay to stay here, one would think they would offer a lot more. We will be hard pressed to stay here again in the future.
Got charged an extra night and still waiting to get my money back. Get the run around every time I call. Getting passed back and forth between departments. Customer service is terrible.
Good hotel. Fire alarms were very very annoying..
Check was over an hour wait, staff was friendly. Its a little over priced if your are not going to the water park. First unit we received had a wet dog smell. Then I went back and stood in that long line again to get a nother unit. The second one was 100% better. The gym left more to be desired, I've seen better gyms in hotels. No activities on the weekly calendar except a learn to swim like a mermaid class that cost money. Im a grown man, im not looking to swim like a mermaid. I wasn't impressed, probably will not return. Its definitely not worth the money if you don't have kids. Also the fire alarms kept going off and we couldn't get front desk on the phone to figure out what was going on. The alarm woke me up both nights. This place could be an amazing place if they hire the right people and put in the work.
Way understaffed, fire alarm went off three night of the 4 we were there, staff was zero help amongst the confusion. Absolutely no support they wouldn’t answer the phone, at least 100 people complaining in the lobby Sunday night.
Excellent Resort ???? I will be back!!
Absolute nightmare. Our first week here was fine. I was willing to overlook the unreliable internet (even when paying for premium), the dining phone line never being picked up, and the maze-like hallways because the property was beautiful. However, after three nights of being jolted awake by false fire alarms, I can safely say this place is a massive waste of money. Not once has anyone contacting guests with a reason or apology. The Grove is just ignoring the fact that no one has been able to sleep in their resort for three days. For what we paid, this place falls incredibly flat of expectations. Take your business elsewhere if you hope to have any rest at all.
Nice place. Extremely poor management Check in and info is certainly not working. Long lines. Fire alarms go off suddenly for no reason
The resort itself it beautiful... very large and confusing to find anything but it’s very nice. But our stay however was not so nice. Started off with the hour wait in line to check in or the 15 minute wait on the phone for any type of service. Then the fire alarm going off not once but THREE times in the middle of the night. BOTH NIGHTS!! And I mean the fire alarm for the whole resort ???? not cool. Then to top it off a pipe was busted in our room which we woke up to our stuff being flooded. Then I walk Downstairs to tell maintenance because I cannot get them on the phone and was told I would have to wait in the longgggg line again!!! What? I had it that was enough. NEVER again.
It's very nice very family oriented but I hate the they charge for everything including resort fees plus parking separate. The other horrible thing since I been here the fire alarm went off 3 times at 4am and at 5am they will I stay here again!
Wasn't a good experience at all.they did refund some money but the time was lost
A small mixture of amazing and bad at the same time. I feel like they could use a little bit of work in certain areas. To start, our room had many issues and we were staying in the junior suite. Our toaster was broken, the cover on the ceiling light fell off when the door closed, and the fire alarm went off 3 times in the time we were staying there, once at 4 in the morning. The main attraction, the Flowrider, is 30 dollars per person for 30 minutes in into session of no more than 5 people. I feel like it should be 30 dollars for the bracelet and just an open session, come when you want. The mini golf is a tiny 7 hole inside course that costs $7 per person. I've been to other resorts where it's free and more well designed than that but that's just small complaints Apart from that the facility is clean, really neat and well designed. Its unique and quite fancy for the price. We had a good time, I hope our issues were just one-off unlucky issues for the most part.
Would honestly have loved to give a 5 star review. However, we are currently staying here and for the last 2 nights in a row, the fire alarm has been going off in the middle of the night waking up my kids and myself. Friday night it went off at about 11:30pm and then again at 2 a.m. then last night it went off at about 2:30a.m. and then again at 5:30a.m. When you are staying at a resort and trying to vacation, it makes things really difficult when your sleep is interrupted 2 nights in a row by an extremely loud noise. It scared my children both nights. I also think that if there was really an emergency, everyone would just stay in their room as this seems to be the normal occurrence around here. Saw reviews that the same thing happened last year. There has been no explanation as to why this is happening and obviously no resolution to this problem as it has continued for 2 nights in a row.
Can someone please tell us what is going on with intermittent fire alarms going off at the resort in the middle of the night ? Intermittent fire alarms in the middle of the night !!!! We are current guests and I have repeatedly tried to call the front desk and no one answers. My children are scared and awakened multiple times and now no one can sleep. TERRIBLE GUEST EXPERIENCE!!! The fact that we can't get a hold of anyone makes it so much worse. I'm a current guest staying right now on March 7th and 8th.
Great place to stay for a few days
We had an awesome time in Grove Resort Orlando. Very spacious appartement with a full equipped kitchen. Beds were extremely comfortable. Good internet, except few hours during our stay were it went down. The taccos at the restaurant were great. Pizza was mediocre. The pool and outdoor area were well maintained.
This place is amazing. We loved the multiple rooms, and bathrooms. The washer and dryer and kitchen got a lot of good use. It also was more convenient and a great way to save money on an expensive theme park trip. The kids wanted to go to the water park more than they wanted to go to Disney.. so that was fun.
I was charged $12 for this salad. I got it to go so I could eat where we were sitting. I saw one on the table that was easily 3xs this amount. While the place it’s self is nice their bartenders have no sense of urgency and seem like they have never worked in a bar or resort. With only 1 couple and 1 guy in front of me it took me 30 minutes to order my drink. We went when the Grove first was opening and still under construction and it was amazing. This last experience has shown us the place has gone way down hill with in a short period of time. The rooms are nice and if you order your groceries in you’ll be fine. But don’t expect anything other than overpaying and slow service.
Jk Audio Post P.
FANTASTIC! Visited for our son’s b-day weekend. Check-in was smooth! Amenities were AWESOME! Pool was heated & made it enjoyable for Oct in FL! Great getaway spot for a long weekend or family vacation! Wife booked online via a major booking website. Overall great experience for us! Would recommend to a friend / family member.
(Updated review) (BEAWARE IF YOU HAVE SMALL CHILDREN)(2020 back for our 2nd trip) We are just leaving from our week long stay. This place is home away from home. I love it here because they take good care of the rooms everything is spotless. The pools are great! It was a bit chilly a few days here but there was no issue with swimming because the pools are heated!!! Now while on this stay my 4 year old did get hurt in the hotel room. The coffee table they have in the middle of the room has sharp pointy edges. My daughter was playing with her cars and hit her head on the corner of the table. She got a pretty deep cut/gash above her eye. It wouldn't stop bleeding. We did call the front to ask were the nearest ER was..no answer. We took our daughter to the nearest ER after a Google search while there they cleaned her up and did have to glue her wound shut. We did make a statement to security about her injury. I just wish a manger or someone could have came to see her and check on her the rest of the week while we were still there.. Also maybe put some type of bumper on those tables. Those tables are dangerous for small children. I should also mention the middle part of the table is glass and the wood edges are pointy thats where the problem is if you have toddlers. We didn't get any sort of compensation for her injury or even a phone call. I had to contact them to get info. All they gave me was security's number his name and a copy of our statement. I still love your hotel and it is a beautiful place. Im just disappointed with the way this was handled. A little more care for the guests would be nice. My daughter is in pain and is going to have a scar.
Beautiful place. Fun water park and great suite. Had a little trouble with hot and cold water in master tub, as on no cold water. Not sure if the knob was the problem. But it was great. Would go back again.
Great family fun facility......loads of fun
Clean, lots of entertaining, friendly staff, great pricing point for family, and close to Disney.
Very nice accommodations!
Beautiful nice and clean fun
Restaurant was unacceptable, lodging was superior.
Most of the staff seems miserable, like you are somehow disrupting their lives by being there (both in the spa and restaurant). And a lot of areas could use a good cleaning. If I knew people would be laying face down in a spa setting, I would make sure my baseboards were clean. Spa was small and the lounge area got a little cramped when I was there, people had to stand....and at the same time staff brought bags of garbage through.
(Translated by Google) The best in Resort !!! (Original) Lo mejor en Resort!!!
Puebla Mio P.
Absolutely recommend to stay here but u do need to wake up a little early to get where you need to go ???? their beds are very comfortable very clean all times
Spacious 2 bedroom suites.
(Translated by Google) Top design of the hotel, garage and area. Simple and logical structure. Super standard of the apartment. (Original) Topp utforming av hotellet, garasjen og området. Enkel og logisk oppbygning. Super standard på leiligheten.
The best place ever
Cute little resort...but when walking around the room areas you can getost extremely fast
Pierina Jose M.
Terrible guest service at the front desk ask if they could call a room number and they told me that they were busy and all they were doing was looking at there computer...
Very disappointed, the website and reviews raved about what a great resort this was but we did not experience that. We are a family of 6 so it can be challenging to find a hotel big enough for us all which is what lead us to this resort, I will say the condo was spacious and well kept that part we were happy with. The water park was understaffed, at the pool, the eating area and the water slides. They only had one slide at a time open due to lack of staff which again was disappointing. We went to have dinner our first night at the only restaurant on site only to find out that all they were serving was a buffet not the full menu shown on the website and at the resort. We were hungry and it was getting late so we tried it, we sat and waited quite a bit for someone to come over and wait on us (it was not busy) and finally a waiter noticed and came over to and assist us even though he was not our assigned waiter/waitress. The food was overpriced and fair at best. When I asked if the regular menu would be back tomorrow I was told that they will only be serving the buffet for the next few days due to equipment issues. The next day we went to the hotel market/store and it looked like there was a raid like the apocalypse was coming, so many of the shelves were empty and areas that looked like food wold be there had nothing. On top of that it was not a very hospitable environment, none of the staff seemed to be very friendly through out our stay.
Beautiful very large resort the waterpark is wonderful
Stayed in lovely and spacious 3 bedroom/ 3 bathroom room with kitchenette. Modern. Staff was wonderful with housekeeping meeting any of my needs. Had amazing spa service with Whitney who was beyond amazing! Pool area kept clean and all grounds were nice. All staff was friendly and helpful. I felt safe and comfortable in my week long stay!
Amazing. Beautiful & Phenomenal
Wow to the 2 bedroom family suite! New, clean, nicely finished. Was super surprised at the quality and size of the suite! LOVED it! The layout to the resort is a bit wonky but they have nice pools and a fun water park! Good location, close to shops and restaurants. Enjoyed our time here and recommend to families with children! They will love the water park and pools!!
So overall, would I go back to the grove? Yes probably because the price was right for the amount of space you get but a couple things that really irked my husband and I. Since I would classify this hotel as a "family" hotel, it needs to accommodate family hours. Lets face it, my son is in school so his internal clock wakes him up at 6:30am unfortunately but the only restaurant doesn't open until 8am for breakfast and children activities until 10am. We were having to uber to go get breakfast but then realized this was a good choice as the service/food was mediocre at the Valencia restaurant. They have a little "market" but we picked up 1 item and waited almost 20 minutes to check out. The buildings are a complete maze, I would do everything to be in building one or you are so far away from everything. They need more maps in the hallways as we found ourselves asking other guests for help with directions. One night after the arcade, we went to the restaurant and it was an hour and a half wait so we said okay we'll door dash. The Grove doesn't allow door dash to access the hotel, only drop off at the front desk... that's fine but why can't the concierge or bell man bring it to the room? You have to go through the maze to go pick up your food, this isn't exactly the easiest task with tired children in the room. I had the front desk dial the restaurant when we checked in to pick up to-go food only for them to say "we're too busy", which was really disappointing. We were SO excited for the toddler splash pad. The pictures looked awesome and my 4 year old looked forward to it the most..... only to find out every other pool is heated besides that one. When I say it's ICE, it's ice cold. It was 85deg outside and the splash pad was completely empty.
It is 10:51pm and we still have 4+ “Gators” running outside with loud motors by the hotel staff. I just don’t understand why the noise is considered to be acceptable. I have been hearing them around 8am, but why this late? They are passing again at now. I am staying on the top floor, and I am very happy that I am not on the 1st floor. Wake-up Grove Management! It is bad enough that the water park is only half-open with only 3 rides.
Really nice rooms and grounds! Wasn't so happy with the "hidden fees"..... Resort fee and parking fee. Really? Get a 3 bedroom suite, pay for it and told there are additional fees for the resort and parking?! Parking......really?! It wasn't even valet.
I have never seen a hotel room like this. We have the 3 bedroom 2 bath suite and it’s incredible. This is honestly the best hotel room we’ve ever had. Staff is super friendly , everything is brand new and sparkling clean. The grounds are beautiful. I knew it was going to be a special place when we turned down the road leading up to the resort. We are so happy with everything here!
(Translated by Google) Very nice, very large rooms with really everything you need. Parking directly in front of the apartment door. It's best to make breakfast yourself, that's why a point deduction. (Original) Sehr schöne, sehr grosse Zimmer mit wirklich allem was man braucht. Parkplatz direkt vor der Wohnungstür. Frühstück am besten selber machen, deswegen ein Punkt Abzug.
Pool, Waterpark and room size are good. But worst service ever experienced at a hotel. Bed linens in one bedroom were covered in blood drops. Talked to front desk and was just told 'that's horrible' but did nothing, so changed the sheets with a spare we found in the room. Stayed 5 nights, suppose to getting a full cleaning after 3rd night, didnt get it and not even the basic garbage emptying. Talked to manager got apology and said it would be done next day. Nope no cleaning again. Talked to front desk and again an apology but no action. Save your money and go elsewhere.
Love The View the customer service and the its whole entire Hotel resort experience I don't like the fact that you have to walk 10 miles to get from point A to point B But the rooms are upgraded and very very beautiful thank you for an amazing experience
The rooms are spacious and affordable. Water park and lazy river are great... our kids had a blast. Drawbacks for this property are that it is a maze! Even workers have a hard time giving directions. I would ask for a room that is NOT facing the main entrance courtyard... walls are thin and at 7am we could hear people screaming, gas powered golf carts and rolling carts being pushed across the brick pavers... and we were on the 4th floor!
(Translated by Google) Fully equipped, cozy apartments and very high level. The only problem is they charge extra for everything. (Original) ????? ????????, ?????? ????? ????? ????. ????? ?????? ??? ????? ?????? ?? ?? ???.
Good spot overall. Nice water park. 1- Fishing is not as it seems. They allow bread only as bait off the peer or artificial lures. Only open to guests in limited hours. The boat rentals allow no fishing unless they take you out. Dissatisfied with that. 2- Attention to detail in our room. We had doors not latching, grout missing in shower floor, shower hot/cold water handle very floppy, no batteries in our tv remotes. 3-Dining was a little rough on the service side. Staff did take care of a really tough sirloin I ordered. I like that they tried hard... 4- They advertise great delivery pizza and sandwiches but tried to call at 9pm and was told we could come pick it up.
(Translated by Google) Excellent very modern and very special attention (Original) Excelente muy moderno y la atención muy especial
We stayed three nights at the Grove and were really surprised with how nice the entire property was for the price we paid. Rooms were extremely spacious, spotless clean, and had everything you could possibly need. The staff were all very friendly and made sure to make you feel welcome. The only bad experience we had, which is why I gave three stars, was shockingly bad. The food and beverage service at this resort is without a doubt the poorest run operation I've ever seen. My wife waited 35 minutes at the pool bar and grill to order food and nobody even approached the table. Later that evening we went back for dinner and were told it was a 45 minute wait even though the restaurant was at about 30% occupancy. Other people in our group waited three hours to have their food served. I expressed my displeasure to a staff member and she was extremely apologetic, she said a new management company just took over and about half the staff have quit because they're so awful. If the ownership can fix their horrendous food and beverage operation, it's a 5 star review for sure.
Terrible no weight room
Location is desolate. Nothing in walking distance. Rooms are cheaply put together. Our room had a broken showerhead, a hole in a door and wall pictures hung crooked. Layout is incredibly confusing and getting lost 5 times in a resort is tiresome and unnecessary. If you like vacationing in a compound this is the place for you! Remember to bring earplugs for all the noise due to the acoustics of the building and the faults in the exterior design. Waterpark served the kids well and the lazy river was enjoyable. If you enjoy a strong shower in the AM do not vacation here. No pressure and removing soap from your hair takes 15 minutes! I had to use the tub every night to feel clean. All in all this place is a good example of quantity NOT quality . Go for Sheraton Vistana Villages, sooo much better in many ways. We will definitely be headed back that way next year.
Ideal holidays home
Janet at the Valencia restaurant was an outstanding waitress. Made our first day here absolutely wonderful.
Nice place quiet and clean service is perfect the only issue that you will not have housekeeping daily
I went to front desk I am already a guest the manager help others but not me I was in the restaurant sat down for 10 minutes not offered a drink its ridiculous to ignore people
Such a beautiful place and friendly helpful staff.
10 Star Services .. Little Out Of The Way Make It Quite .. But Ubers Super Cheap ...
I have been to this resort 5 times in the last two years, so I consider myself a veteran here. We were there just a few weeks after it opened and again just a couple weeks ago. While we obviously love this resort for many reasons - the beautiful rooms, cleanliness, location, covered parking, great pools, etc - this will be our last time staying here. Its been mentioned time and time again that the resort is very confusing to navigate with awful signage and needing to walk through dangerous parking garages and musty elevator corridors just to get outside. It’s no joke! This place is a maze even for me and I’ve been here many times! Dragging two kids along in corridors and trying to navigate this place with a double stroller was just awful. I also feel like the resort fee is unwarranted for a place that has very few dining options (Valencia is really your only sit down dining option for dinner), the pier was NEVER opened while I was there, the splash pad was also never ever opened (granted we had bad weather for two weeks and the water is not heated). As well, as many others have mentioned, room cleaning is only done every 3 days. Again, what is my resort fee for? Yes they collect garbage daily but when you’re on vacation and paying a resort fee on top of their prices, I would expect cleaning to be done daily. So while I would recommend this resort to everyone, this will be our last time here for some of the reasons stated above. Primarily, the navigation of this place really got to me this last time as we had our infant and toddler with us. Even my toddler kept saying “wrong way” cuz that’s what we kept saying to each other! It was a joke. When you have to print out on a piece of paper which way Surfari is in multiple places... you know there is an issue with how this resort was designed.
Thanks Grove Resort, we just checked out and had a wonderful time!
Ok this has to do with the front desk everything else was good. Lady was ok attitude wise but never mentioned parking fees or there was a breakfast or really any amenities. I wish me and my family were told there was a breakfast and a parking fee.
Decent water park. There was plenty for us to do the 3 days that we were there.
The Valencia restaurant was outstanding! I got the cuban sandwich & my mom got the margarita flatbread. They were brought out in a timely manner, within ten minutes of ordering. Our waitress was Lindsey & she was delightful; very nice and respectful. Overall a great experience, would certainly recommend for families, couples, or anyone else!
Beautiful place to stay at. Have to visit!!!
Lovely place to stay and loads of things for the kids to do. Short trip to all the Disney Parks and attractions. We will be coming back for sure!
Inge Dahl N.
(Translated by Google) We are here for a week. Nothing to complain about (Original) Vi er her i en uge. Ingenting at klage over
We booked for two weeks but left a week early. Have toddler but could never use kids water park was always closed. That was one reason we booked. Staff was nice. House keeping was lacking, had to keep calling for service. Isolated location. Heated pools were nice. Overall, over rated.
Fantastic. Great room, great pools and swim park, great people, great price!
(Translated by Google) The hotel with the many doors. Throughout a fantastic stay at this hotel. This place deserves more than 5 stars. It is centrally located in relation to the east and west coasts. About 1.5 hours in both directions. And compared to Orlando rides, it is absolutely perfect. Only minus is the road leading to the main road, which may well have some traffic going on in between. The hotel room is more reminiscent of an apartment that has its own kitchen, washing machine and TV with full program package. The place is kid friendly and it is easy to get around the hotel. However, one must be aware that there are many doors, so the place is a bit like a maze. There is free parking and a guard at the entrance to the area. If you are a guest at the hotel, you also get access to their water park, which is just amazing. (Original) Hotellet med de mange døre. Helt igennem et fantastisk ophold, på dette hotel. Dette sted fortjener mere en 5 stjerner. Det ligge dejligt centralt i forhold til øst og vest kysten. Ca 1,5 timer i begge retninger. Og i forhold til Orlando forlystelser ligger den helt perfekt. Eneste minus er den vej som fører ud til hovedvejen, der kan godt være lidt trafik igang imellem. Hotel værelset minder mere om en lejlighed, der er eget køkken, vaskemaskine og tv med fuld program pakke. Stedet er børne venlig og det er let at komme rundt på hotellet. Dog skal man være opmærksom på at der er vildt mange døre, så stedet er lidt som en labyrint. Der er gratis parkering og vagt ved indkørelse til området. Hvis man er gæst på hotellet, få man også adgang til deres vandland, som bare er helt fantastisk.
Awesome and modern. Comfortable to take a large crowd to.
Best resort out there
This place is awesome!
Get to building to building very confusing
Super clean and nice.
Beautiful resort! Rooms are huge and well equipped. Several pools to choose from. We will be back!
Roberto Andres A.
(Translated by Google) Excellent facilities, proximity to the optimal parks, friendly and well-prepared people made these holidays wonderful! (Original) Excelente instalaciones, cercanía a los parques optima, gente amable y bien predispuesta hicieron que estas vacaciones fueran maravillosas!
Absolutely amazing resort. We stayed here while going to Disney, and for the price, it cannot be beat. Be aware however, that in the cooler months, portions of the water park may be closed due to water temperature. Nonetheless, do not hesitate to consider the Grove when staying in the area.
(Translated by Google) comfortable (Original) ????
Great place, close to Disney Parks, clean and comfortable
My family and I recently visited this resort, it's very very nice. Great big rooms, unfortunately it was a bit cloudy while we were there and rained a bit. We spent most of our time at universal though. The deli and restaurants on site are very expensive, $5 for a small red bull ????. My advice, be sure you rent a car nd buy your food elsewhere, they do provide a full kitchen, laundry. Fyi they kept 130 approx or out $300 deposit, mind you we had already booked the room. They'll charge you a cleaning fee. ???????????
I went to the play center to play the LEGO competition. There was only one other boy, so we decided to do something else. The girl working there was amazing. Between seeing her interact with the other guest and how she treated us was amazing. I don’t tip people but she deserved one. I didn’t get her name but she had curly hair and glasses. Feb6
Awesome place for family vacation
We booked this resort for the water slides/pool. The room was great, the washer and dryer option was a great bonus. The resort had the Mermaid Acadamy there on Saturday to do classes. That was the highlight of my daughters week.
Poor communication from the person helping checking us in at the front desk. They wrote the wrong room number down for us. They gave us poor directions to our room. We called to find out where our room is. They put us on hold and then hung up. I went to the front desk to clear it up. They realized their mistake & upgraded our room. The next morning we went to get some breakfast. The front desk said there was a breakfast buffet, the restaurant said the buffet was only on the weekends. More poor communication. I would have given lower stars but they did upgrade our room.
Overall a great place to stay for a family vacation
It's definitely difficult to navigate, but the unit interiors were perfect and so spacious!
I arrived around 10 pm. The set of elevators closest to my room was broken, and the cash registers in the "mini-mart" weren't functioning. Consequently employees were writing down purchases by hand and taking credit card numbers. The restaurant was overpriced and under-quality. The room was very nice but the rest of the place just felt a bit run down. Employees were nice but not overly helpful. Color me unimpressed.
nice place just cant find the elevators...seems they are not in the main lobby but 100 ft down around the corner across the garage entrance and down in the back...really poorly designed property...water park was a plus
Beautiful view, great place to have an event.
(Translated by Google) Its facilities and rooms in excellent condition however totally disappointed with the cleanliness of the rooms and that I only stayed one night! (Original) Sus instalaciones y habitaciones en excelentes condiciones sin embargo totalmente decepcionado con la limpieza de las habitaciones y eso que solo estuve una noche!
It's a good option if you are to Disney parks! 15 minutes driving to get there. The hotel has good installation, swimming pools, gym and amazing apartments 2 and 3 bedrooms, very well furnished and equipped. All convenience that you need!. The restaurants options could be improved, there is only one option to have dinner and to get pizzas and sandwiches at the market that they have inside, during the day there is another option close to the pools.
Other than them not having our reservations and having to wait for them to find it, the staff and facilities were amazing!
Super spacious rooms and fully furnished. The pool and water park was fantastic. Only major drawback would be the paper thin walls.
Stunning place to stay! Very nice accommodation and amenities. Loved the washer and dryer! Clean and well stocked. Staff were friendly and helpful. Housekeeping provided requests quickly and efficiently. Lovely pool and gardens. Water park was fun! Centrally located. Only bad - the aircon units above 7th floor so very noisy. Management needs to have that sealed off or muted so the sound doesnt disturb guests staying on the 7th floor.
Room was nice and spacious. Cameras everywhere, literally from every angle. 3 outside my room and a couple hundred by the pools. Lazy river had one every 10 feet right in your face and 3 mounted high up every 25-30 feet. Why does a resort ever need that many cameras? Pool towels have "microchip" to prevent theft. Fishing on the dock was only open from 10-5; can't wake up early before the kids to do a little fishing. Did get a chance to spend a few hours on the pond. Don't waste your time unless you want to catch bluegills. They won't allow you to fish off rented boats and pontoons so your only spot to fish is off the dock. Very disappointing with the amount of rules this resort has and I won't even touch on how awful it was to navigate this property that even workers tell me they still get lost. Look elsewhere.
Awesome water park right there!
Always and excellent service.
Nice place, very clean and a very reasonable price. Only negative was each guest only got one wrist band for the water park. Would have been nice if a wrist band wasnt needed since nobody wanted to where the wrist band for 10 days. Beautiful sunrise from the pier
We had a wonderful family weekend here. From check in to dinner at the Valencia to the pools & waterpark the staff here has been OUTSTANDING! After our weekend here are our favorite highlights: Beautiful property (extremely well kept) Rooms are huge & kitchen is fully stocked with quality dishes & amenities. Waterpark & heated pools. Exceptional 5 star service. ****Side note: If you are looking for a room with a view, I would highly recommend pre-arranging your room choice. This place is huge & courtyard views can really vary***. We ended up upgrading our room to a superior view & were very happy we did!
Awsome place if you have kids
Good Ambience and attraction. The rooms are good too but service is ok
(Translated by Google) Simply excellent ... A little away, but worth the extra 10 minute drive ... (Original) Sencillamente excelente... Un poco alejado, pero vale la pena los 10 minutos extra de viaje...
Jena The One And O.
Pretty great service!! For a spa it lacks treatments but the ones they do offer are awesome. Definitely recommend there massages
This resort is very close to Disney. You will need a car (or a Lyft/Uber) account to fully enjoy Orlando. The pluses: large spacious accommodation. We rented a two-bedroom condominium. Each bedroom had an ensuite bathroom and generous closet space. The resort is a bit oddly designed and you have to drive/walk through the garage to get to the room and it's a maze to get to the pool/Surfari park. The beds are amazingly comfortable (and we are very fussy). The kitchen is full-size and the Publix and 24-hour Walmart are close by. This was a relatively quiet place. I wouldn't give it 5-stars though -- as it wasn't quite there -- rooms were cleaned every 3 days, the bathroom sink/faucet leaked and didn't get fixed despite 2 calls. The market was convenient, but pricey and a bit 'meh'. The Surfari hours are very restrictive (10 to 5), so it was not useful for chilling after a long day at a theme park. The pool/hot tub is open until 10:00 pm, so a bit better. Nonetheless, I would go back. I like the space and the comfort. Its proximity to Disney was very convenient. The shuttle runs somewhat infrequently -- so just get a Lyft or Uber if the schedule doesn't work for you.
Customer service is a joke. I was billed improperly for my weekend stay. Left multiple messages everyday Mon-Fri trying to fix their error with not one return call. They truly do not care about customer satisfaction. Long walk from the parking garage to the rooms. Amenitites are too spaced out. Extremely long wait times for food in the restaurant's. Food is mediocre at best. I do not recommend this resort. There are plenty of much better resorts in Orlando. Please do not "settle" on this one.
Fernando A Garcia M.
(Translated by Google) It has a water park. They really are apartments with 2 rooms. Great service (Original) Tiene parque de agua. Realmente son apartamentos con 2 habitaciones. Buen servicio
Great .clean happy family fun time . And the management is one of a kind
Only did a delivery from Publix, but it looks nice from the outside
We absolutely loved the grove resort! so much that we are returning this year! The service the food and all the activities were great. We just hope that the splash pad kids area has been adjusted and is a bit warmer as the water was freezing cold and my kids wouldn’t go in :( even on the hottest day, it was ice cold!
Great place to stay ...staff very friendly and helpful love the rooms....stayed twice
Very confusing layout and signage not done well. Rooms are spacious. Parking convenient. Long and confusing walk to the pools. Waterpark was great. Staff all nice. Asked for another blanket and they delivered 4 boxes of tissue...
Hello, I recently stayed at The Grove and i had very one sided feelings about it. although it is very close to disney the hotel itself is overall just ok. The rooms felt empty if you know what i mean. I stayed for 5 days. they don’t clean the rooms while you are there.
Flew from Hawaii to Florida with 4 kids. Affordable room, clean, comfortable, spacious- easy access to Highway and theme parks. Just enough variety of activities at pools/water park for kids of all ages. Staff was friendly. Would stay there again. Good for the budget minded.
The hotel rooms and pool were very nice, big and clean. Restaurant had great food. Would recommend for families big or small.
Why wouldn't you like it?
5-Star Accomodations, Disney Neighborhood Partner Hotel, Amazing amenities, Dining options, tranquil vibes.... Great for Families and Couples
Well...what can I say? The Grove Resort was an amazing holiday for me and my family. The resort is beautiful and well kept, the people are friendly and helpful. The rooms are well laid out and the design of the whole place is quite amazing actually from a functional POV. The whole place screams quality and they charge you for it, understandably so!! There are however a few areas that require improvement: while the outside, first impression, overall quality is absolutely there, there are areas where in my opinion, the quality has been grossly compromised: towel racks easily come off the wall, even in the accessibility washroom (does that mean the bars to get in and out of the shower will come off too? If they won't, why does the towel bar come off?), the coffee for the coffee maker is included, but nasty, the coffee downstairs is $4 per cup which is more expensive than Starbucks and it is not good either (so bring your own coffee and/or coffee maker - thank goodness I brought my Nespresso machine), the dish soap must be cheap or watered down because it couldn't get any grease off and left the plastic cups so gross, the dishwasher pucks also didn't clean the dishes (probably because the water didn't get hot enough) so I was also glad I brought my own, which worked. The dryer took over 2 hours to dry my stuff, and some needed to be wet in my car for the drive home. The kitchen sink water pressure was terrible, thankfully in the shower it was amazing. Oh and the gym was tinier than most cheap hotels, what a disappointment. This was awful!!!! So, overall there is a feeling, a sense of quality and value for money in the whole place, however when you get into the inner little details, there is cost cutting measures evidenced EVERYWHERE!!!! Bring lots of extra cash, your own coffee, soap, dishwasher soap and laundry soap, be ready to make your own food or you will spend a fortune! For a few days, it is worth it though!!
(Translated by Google) It is a very quiet place, well organized, with parking by levels that connects to each apartment floor. It has swimming pools and an aquatic complex with waves for surfing. It has single rooms, even multiple in one. To access the room has a proximity card. It is about 40 minutes by car to Disney and equal to Universal Studio, and 30 minutes to downtown Orlando. It has a vehicle to transfer guests to Disney. The price is at a medium level and depends on the season. (Original) Es un lugar muy tranquilo, bien organizado, con parqueadero por niveles que conecta a cada piso de apartamentos. Cuenta con piscinas y un complejo acuático con olas para surf. Cuenta con habitaciones sencillas, hasta múltiples en una misma. Para acceso a la habitación cuenta con tarjeta de proximidad. Se encuentra a unos 40 minutos en vehículo a Disney e igual a Universal Studio, y 30 minutos al centro de Orlando. Cuenta con vehículo para trasladar invitados a Disney. El precio está en un nivel medio y depende de la temporada.
This place is great for a fun family get away
Nice and clean hotel. Just a little bit cheap for stuff in the room, we were 6 adults but there were just 2 Tea bags and when we asked them, they gave us again just 2. There were just 1 soap in the room and when we asked for another one, they said they dont have. It is a little far from stores and if you need something to drink or eat, you have to drive almost 20 min. Staff were nice.
Don’t stay here!!!!!!!!!!. From the outside the hotel seems to be in ok condition and the surroundings including the pool area is well done. But the rooms is already run downed and the service is horrible. The policy is that the rooms gets cleaned every third day, meaning the trash in the kitchen will of course begin to smell. You then need to call the front desk on a daily basis and ask for the trash to be picked up - and it takes around 10-20 minutes to get through to the front desk. If you are lucky they will then pick it up the same day, otherwise you just need to call them again. When they then finally get to your room do not expect them to knock on your door and wait 10 sec to see if you are in the room - no, they simply walk directly in.
Lulu Ruiz Velasco R.
Magnificents rooms, so spacious.. privacy good restaurants, + water park included its excellent for families with kids... BUT its so crazy the access to the rooms through the parking.. to much!! Other than that very good experience!!
Please put up clear signs for building Letters and numbers. We were all constantly getting lost. No real sign to direct to "E" Otherwise, the resort is beautiful and a pleasant experience to enjoy.
We stayed at The Grove as part of a family Disney trip, we had one of the 3 room, 2 bath suites for family of 5, it was very clean, well appointed, it was very nice, full kitchen with dishwasher, we ordered grocery from near by Publix, delivered groceries right to Hotel for nominal fee, full sized washer/dryer was really nice and allowed us to pack light, beautiful pools and waterpark, staff is friendly, the resort is massive, I literally had to carry a map to get from the lobby back to our room, the hotel is maze of doors and forks in road, the shuttle to Disney is a full sized bus, first trip is 9am (park opens @8), next is 11AM i believe, it takes a good 30 mins to get to the Disney transportation center, not nearly as convenient or frequent shuttles as you get staying on resort, it is what it is, we opted to Uber back from the park for around $30USD a few days because it was easier than waiting for shuttle back to Grove, keep in mind, on top of room fees, each room is charged $35USD per day for resort amenities and shuttle costs, as well as $50 per day for incidentals which will be reimbursed later if not used, overall we were very happy with The Grove, if staying for Disney, there are pros and cons that come with the location but it worked well for us.
Can't Phase M.
Beautiful place hands down
LOVE THIS PLACE!!!! The only change I would make is that they make the breakfast complimentary for persons who are staying there for more than three days. The kitchen is very convenient in the room and the room set up is fantastic but I dont really wanna cook three square meals while on vacation. If they offered us complimentary breakfast I could go ahead and worry about the other two meals. I know that it's not your typical holiday inn or double tree that offers breakfast but the amount of money you spend to stay there including the waterpark... you can offer a continental breakfast, even if it's just baked goods, fruit and coffee/tea. Still... I LOVE this place!!!!
Apartment style suite. Loved it
(Translated by Google) Great hotel, perfect for families and very close to Disney, served by Disney transportation (Original) Ótimo hotel, perfeito para famílias e muito próximo da Disney, sendo servido pelo transporte Disney
We traveled with 6 people, and it was perfect. 3 bedrooms, 3 baths, full kitchen. And you can even see the Disney fireworks from afar.
This place is clean, quiet and secure. We have very good experience during our stay. Plan to come back to stay here as we visit other destinations.
I want to give it 5 stars, but my check-in was awful. They made a mistake and gives my room for another family, and the staff was roud and not nice. I saw people fight with them. Other thing, this resort look like maze, every time, we get lost. However, it was lovely time and all the activities was very good, Don't miss the spa, they have activity for girls under 10, and massage was wonderful. The price for any activities was reasonable like the swan in the lake and drinks in the pool.
This was my wake up call 2 days. I called to Express my concern,No one seem to care . A crane at my patio at 8 am to clean unoccupied rooms windows. Housekeeping came in my third day to clean, Shampoo still on the shower wall so that wasn't cleaned my grandson dropped toast. I didn't notice until we came back from the pool or I would have cleaned it myself. I booked a single king suite back in August checked in late on October 23 confirmed room at check in, went to room and it was a 2 bedroom suite, called t guest services to make sure I had correct room. Was told they didn't have any one bedroom suite available, great upgrade NO was told if I used anything I would be charged for upgrade!
The apartment was very nice and clean. It a lovely and friendly place for family
My family and I decided to stay here for Christmas week and it was such a pleasant experience. All of the staff were incredibly responsive and helpful with all questions we had. Not to mention it’s beautiful!
Great water park. Great rooms
(Translated by Google) It's a new resort, clean, well-equipped, and for families with children who can cook in the kitchen. I loved the kitchen utensils and appliances. Water park in resort was good enough, too It was nice to have a free shuttle to Disney ticket center, but it takes longer than expected to take the shuttle and monorail to Magic Kingdom. In addition, Hollywood Studio seems to have taken more than two hours because there is no direct transportation from the ticket center. (Original) ??????? ???? ????? ????????? ???? ????????? ???? ????,????? ?? ???? ???? ???? ????? ?????????? ??? ?????? ????? ????? ???? ?,???? ?????? ?? ?????? ??????? ???? ??? ?? ????. ??? ???????? ?????? ???? ???? ??? ???? ?? ??? ??????.
(Translated by Google) We went as a family, I was surprised that as promoted, that's right. All comfortable. We feel very satisfied. (Original) Fuimos en familia, me sorprendió que tal como lo promueven, así es. Todo confortable. Nos sentimos muy satisfechos
VERY clean, great pools, restaurants,store.... ONLY negative is rooms/hotel is really spread out. They should have built another 7 stories high, instead of mile wide.... Tough on my old mom that was with me
Nice resort. Great pools and many things to do. Family friendly. Close to Disney's parks
OMG! It was the most awesome staycation, that We’ve ever have. The resort has everything and the 3bd 3 baths it’s perfect for a big family, the water park so much fun, pools and food the BEST. The only bad situation was the girl called Roseangely, she works at the market, never said hello, good afternoon, how was everything?, did you find what you need? NOTHING, I think she hates the job. I asked her for two bags of tea because I didn’t want to buy the complete tea box, she never say the prices. I repeat she didn’t say a word o make a gesture, she decided to charged me $4 for one tea bag. Of course I asked for a refund. But her customer service was BAD. Difference to me. MR Oscar from maintenance team, he was wonderful and so attentive. He helped us more. But we didn’t let her to damage our good vacations. I am reccomending The grove Resort to all my friend and family.
(Translated by Google) Amazing Hotel New!!! Without a negative detail. Spectacular water park and number of pools. The most modern rooms and facilities in Orlando. For demanding! (Original) Increíble Hotel. Nuevo!!! Sin un detalle negativo. Espectacular parque de agua y cantidad de piscinas. Las habitaciones e instalaciones de lo más moderno de Orlando. Para exigentes!
Stayed 1/1-1/3. Room new, spacious, clean. Restaurant service needs improvement. Went there 1/2 at about 7:45p. Sat at table waiting for over 15mins without anyone acknowledging my family. Noticed a party of 12 that got their drink orders taken, but that party was seated after my family. Left and asked for a mgr at front desk. Tonya called me a few hours later. She was very apologetic, saying my server had an issue that took her a long time to fix, which was why she didnt make it to my table before we left. Tonya offered a free drink or appetizer, but I was checking out the next morning, so that didn’t work for me.
(Translated by Google) Very good rooms without quite large and have everything and a plus the water park (Original) Muy bueno los cuartos sin bastante grandes y tienen de todo y un plus el parque de agua
Rooms were large and service was ok. They dont recycle and i just think that every hotel in America should implement recycling policies ASAP.
Cerimonialli Cerimonial E P.
(Translated by Google) Great!!! I went with husband, 3 year old son and my mother. Everyone loved it !!! I recommend!!! (Original) Excelente!!! Fui com esposo, filho de 3 anos e minha mãe. Todos adoraram!!! Recomendo!!!
Unreal!!!! So close to everything, could stay here and never leave
Beautiful place. Clean. Relaxing.
The Grove is a large resort in Orlando well suited for families with small or big kids. It's great for trips to Disney or for just staying on the compound. There's a good size water park for a hotel. The lazy river is a huge plus with two water slides for big kids and grownups. There is an area for little kids with spray showers and small water slides. The Flowrider is a simulated surf ride. It's $30 per half hour for a spot among 5 with excellent instructors. You could easily spend all day at the water park. The rooms are spacious and pretty well-appointed. My only gripes are the location (it's not near any of the shops or restaurants or Universal or the attractions on International Drive) and the compound itself. It's large and confusing. It took a week before I thought I had a handle on navigating it. It's a maze of hallways and doors. The only elevator near my room was broken half of the stay and the pool areas frequently ran out of towels. It's a long miserable 15 minute walk back to the room when your kids are cold wet and cranky. The solution offered by the front desk for the next day was to deliver bath towels to the room. Just what I needed, more stuff to carry to and from the pool on my resort vacation. Between the elevators and towels - it's hard to justify the daily $35 resort fee. This hotel is 2-3 years old and looks nice, but I'm not convinced I'll return.
Absolutely terrible. Mold In the bathroom, bad service, and Minimal house keeping. Only stayed here because everything else was sold out. Will not recommend and will not return. By no means can it be considered a resort, it reminds me more of an apartment complex with a basic water park.
This place has a cool water park and the rooms were excellent!
I will not come back here. The hotel is nice. The rooms are big and clean, feels cozy. The ways around the building are not easy to figure out though.. What I did not like was my expirience at the Escape Spa with the managment. The actual massage was fine, but after it, the receptionist told that the 20% tips are mandatory. THIS IS ABSOLUTLY UNEXACTABLE!!!! I believe that I have to have a choice of how much tips I leave and it is illegal to include it automatically in the bill and make people pay it telling that they cannot change it! It distroyed all the mood I had.. Be ready to pay 20% tips going to that spa dispite your desire. Another surprise we faced cheching out. We booked and paid through expedia, but the hotel charged editional resort fee $35 per day... Very disapointing... Not coming back here
Wonderful resort. Highly recommended. A real oasis is Orlando.
(Translated by Google) Excellent attentive workers very good (Original) Excelente trabajadores atentos bien bueno
(Translated by Google) A top location for visiting all of Orlando's parks The hotel is perfect but it is better to go shopping at the nearby supermarket than at the hotel because the prices are very high (Original) Un emplacement au top pour visiter l ensemble des parcs d Orlando L hôtel est parfait mais il vaut mieux aller faire des courses au supermarché voisin qu à celui de l'hôtel car les prix sont très élevés
Staycation that was on POINT!!! Luxurious accommodations that are fully furnished with state if the art FULL size appliances including washer and dryer , place setting , small appliances cups glasses EVERY kind of utensils and prices competitively with a hotel except SO MUCH BETTER!!! Grounds have a water park which is free with stay multiple bars and restaurants!!! It's absolutely GORGEOUS landscaping surrounding multiple pools. What a fantastic resort in my own backyard.
TV's did not work, WiFi was down 1/2 of the time, key cards worked 1/2 of the time, elevators were out of order, and then when I asked for a late check out because our sons soccer game was 40 minutes away, the staff was rude and unaccomodating. I would never speak to a customer the way this staff spoke to me when I asked for a late check out. Mind you, the check out is 10AM, I was asking for 12PM. 2 hours to give our son time to shower after his game before we fly out. One would think after spending thousands of dollars in this resort, and not complaining about any of the above issues, they would at least accommodate a late check out. However, that was not the case. Very disappointed in this resort and will never be back.
Stay in the second building. It's the newest
Great place to relax!
Excellent rooms, unfortunately went off-season for use of water park. Cleaning crew neglected to turn down our room on the 1 day out of the 5 we stayed that they told us it would be done.
This place has three warm pools to nice place areas to eat a whole water park and the all the water is very warm has a lot more than this going on very very nice people very very nice place
Nice resort good place for families with small children.
Had a great time.. New resort, plenty of room, was able to prepare xmas dinner with kitchen on site. Enjoyed the water park and swimming pool. Very good staff that met all of our needs. Customer service was outstanding.
Very nice and clean
(Translated by Google) New, clean, comfortable, spacious. Great water park and pools. Parking and indoor crossings - a huge advantage in Florida. (Original) ???, ???, ???, ?????. ???? ??? ??????? ??????. ????? ??????? ?????? - ????? ??? ????????.
I love the space. I had a 3 bed 3 bath suite with kitchen, washer and dryer, balcony and living room. The suite was clean the service is great and the food and drinks were great. The resort is expensive but I knew this coming in. The resort is huge but I knew this also. Only problem I had was the heat didn't kick out hot at all. I called the staff they sent someone right away but it never got past 68 degrees. I only needed heat because the weather was a tad windy and chilly after being in a 83 degrees Fahrenheit pool you can tell how chilly it is after you get out.. And yes 83 degrees the lazy river is awesome. The resort us close to all the Disney attractions. I would recommend this property. However, have money in hand this is not for the light pocket.
(Translated by Google) It has everything !! It is very beautiful and totally familiar !! (Original) Tiene todo!! Es muy bonito y totalmente familiar!!
Nice rooms. Limited places to dine on site. The place is huge and not like a resort but more like an apartment compound. Long walks to go from A to B. Pool is heated. Nice water park, but not all are for free.
The staff there are very nice
Danielle in customer service is very unprofessional. She was unhelpful ,rude and hung up the phone while I was asking a question. Unbelievable at a beautiful place....
The room was nice and the staff was very helpful. They did not advertise their daily parking fee of 18 dollars each day when I booked the hotel and they charged me more than the advertised resort fee price. With those costs, my extra fees were double what I expected.
Beautiful resort with buses to Disney
(Translated by Google) Highly recommended for vacation in Orlando. Excellent rooms Exceptional service. Very good entertainment area. Central to Disney parks and for shopping. (Original) Altamente recomendado para vacaciones en Orlando. Excelentes habitaciones. Servicio excepcional. Muy buen área de entretenimiento. Céntrico para parques de Disney y para compras.
Condiminion turned into Hotel. Navigating around this place is a joke. We were in building 3 and had to walk through the parking garage and emergency exit corridors just to get to the front lobby. The resort at this property was an afterthought hence the poor design. Rooms are definitely spacious and well equipped if you want to cook and the property location is well situated to all amusement parks. Property is also very clean. We were here for a 4 day short stay and no house keeping whatsoever in my opinion you should call this place Grove Condos not resort. We ate at the Valencia restaurant for breakfast and the buffet food was cold and poorly cooked. Waiters were really nice but unfortunately overworked and tasked when they should be waiting tables. From someone who has worked in many restaurants get some bus boys your waiters will appreciate the help. I can see how people liked this place but as someone who has stayed at many resorts around the world you have lots to learn. Sorry would not stay at this place again.
Very clean, excellent service
Our 2nd time here in 1 month..Great resort, loved everything, our only complaint is we took kids down to watch movie by the pool with hot coco as advertised, Movie started at 8, we walked up at 8:09 and bartender said they ran out of hot chocolate. Meanwhile there was 14 people watching movie by pool and NO ONE had hot chocolate!! How do you run out if no one got any?
My family and I are currently visiting this resort. Celebrating my daughters 5th bday she fell trying to get out of the bathtub due to ants crawling on the faucet. After no response from guest services. I had to bring my child to security. After I finally speaking to an asst manager (Steven) He showed no remorse. Very unprofessional. My child has a small gash and Large lump in her head! And when I asked What are your procedures for something like this? And received an answer as to (What do you want? Compensation?) I immediately told him no.. As to think??? Really? Do I look like I’m asking this to get a free room. Wow! This was my second stay here and I’ve never been so disappointed. Not to mention every stay we occupy no less than 2 rooms. I don’t like to leave negative reviews however this is my way of warning others to be aware.
Parking garage next to rooms is great design. Never have to wait for elevators to get to car. Water park and pools great to relax. Most pools were heated except the kids area pool: Ice cold. Some of the outside windows were not cleaned of overspray after paint. Being new construction it was just an oversite that did not affect our stay. Great place overall Highly recommended.
Currently staying here right now. Terrible customer service, nobody around to help. All of the staff sits on their phones in the back room, have to pay $18/night for parking which is not described clearly. Customer service has hung up on me twice, grocery store is completely out of all the necessities, we were told the truck comes in on Thursday’s. We paid a LOT OF MONEY to stay here and were told at check in that we won’t be getting any room service due to only staying 4 nights. Supposed to be picking up trash daily for us and have yet to do so on night THREE! The property is hard to navigate and too many people working here that DONT KNOW WHAT THEY ARE DOING/DONT CARE! Really disappointed so far and won’t be coming back.
Very clean and friendly staff. Had a great stay, would come back again.
Staying here with my daughter. Has not been a pleasant experience. Noisy at night. Very little customer service. The facilities are far too spread out. No easy way anywhere. Rooms and parking are long walks and elevator distances. Just isn’t a smooth flow. I definitely would not return. Not a warm place, as far as customer relations.
Great place for big family or lots of friends to stay, Rooms are very roomy and big kitchen, washer dryer ... Only negative is you might get lost looking for hotel amminities, hotel halways are long and bad direction
We had a great experience. The rooms are luxurious and has an awesome water park. Is a great value and close to Disney. The water park has lazy river and a couple nice slides with a large pool. You can get a multi room suite and they were nice enough to put us next to our relatives we were meeting there. Don't hesitate to stay here.
The accomodation was very nice and we would recommed the stay there but there were some things that would need improving: 1. the cleaning service did not always come when supposed 2. there are very few elevators for the amount of rooms and guests so we always had to wait several minutes and even then they were sometimes so packed that we had to wait for another turn 3. I liked that they always closed the pool area when there was a storm coming but sometimes didn't bother to open it again after the storm passed which is a pity because the pools are one of the best features of the hotel 4. they were somewhat reluctant to give us back our 300usd deposit, we had to complain and wait for about 2 months to have it refunded even though it should have been automatic 5. parking should be included in price imho Also, one of the best things was the proximity to the Disney world which was our main reason for staying in Orlando
Adalgisa Neves L.
(Translated by Google) Excellent place !!! (Original) Excelente lugar!!!
Absolutely amazed! My family with 3 kids had a Cruise we were supposed to be on this week. Our flight was delayed by 7 hours causing us to miss our cruise (non refundable). With disappointed kids in Ft Lauderdale with no plans and no place to go we decided let’s head to ORLANDO and make the best of it. We booked with The Grove based off of the positive online reviews. After getting back to our suite from our first day here we found a bouquet of balloons, a fruit basket, 2 hand written notes, and a voucher for a private cabana. They heard of our family’s huge disappointment and went above and beyond for us! Thank you The Grove! We are now lifelong fans!
Great set up, family and kids alike, would visit again easily
(Translated by Google) Very large resort, but facilities require extra care to justify price (Original) Resort bem grande, porém as instalações requerem maiores cuidados para justificar o preço
I booked a suite here for my husbands birthday it was amazing im definitely coming back for my birthday
Great place. Amazing rooms and grounds. The waterpark wasn't super fun but mostly since we didn't have the kids. The pools were fantastic and weren't kid ridden. Very safe and close to lots of things
Thos is our 3rd time staying here and we love this resort. Rooms are spacious & clean and there's always something to do.
Aristides Santiago N.
Roches in the kitchen and master bedroom bathroom ,dirty floors and balcony its dirtiest hotel I ever stayed at ,no thank you never..
Cleanliness of the room was not great. Although it was a newer resort our furniture had damage already. The sofa was quite dirty and overall clean level was not up to par with resorts nearby which surprised us considering it's a new resort. The water park was very nice and the grounds are well maintained.
Not as big as expected, but very nice and clean.
New (er), clean, quiet, comfortable, safe with easy access to Disney as it's on the other side of the Disney resort, so traffic is less. Great place for kids as it has a water park, but not the best if one is interested in a more reserved vacation. The food at the restaurants are not memorable, in my opinion and expensive, but they have an extensive market. One also needs a car as it's not close to other businesses. Be mindful to ask about the other fees such as parking and resort fees, as they don't organically list them. It changes the buying decision considerably. The one bedroom villa's overlook the parking lot and other people's bedrooms. The lights within the units are bright LED's so it's a bit of a harsh light, but the units are well stocked with plates and kitchen utensils, so if you brought your own food or stocked up at a grocery store on the way in, you'd be all set.
Douglas Gavinho F.
(Translated by Google) Excellent resort. Very nice and spacious apartments, pool area and other excellent. Highly recommend. (Original) Excelente resort. Apartamentos muito bons e espaçosos, área de piscina e outras excelente. Recomendo muito.
Wesley Jr Leonard I.
One of the best
This resort is absolutely among Orlando's best !
Nice place to stay
Excellent sums up my experience.
Its very pretty, it just needs more to accommodate the amount of people that visit.
This place is great and so are all the people that work there....
Outstanding resort with friendly staff, gorgeous rooms, and a great water park and pools. We enjoyed every bit of our Thanksgiving here and plan to come back in the near future. Keep up the great work!
Rooms were nice and spacious, friendly staff, and great pools. Our 3 and 5 year old kids loved the heated pools and lazy river. The only downsides were that the kids water playground area was freezing cold - our cold-blooded Minnesota kids wouldn’t even play there when it was 82 and sunny, they charged $18/day for parking on top of a $35/day resort fee, and there was nothing within walking distance other than the expensive resort food. Overall it was great and we would stay again.
Michelle F. D.
Love love love. I can't wait to go back. Service was impeccable. Room was super clean. Resorts is 10 minutes from Disney.
This is an appropriately priced resort that offers big condos and excellent swimming pools/water park. Couple of issues: WiFi is hit or miss. Maintenance is slow Cafe is overpriced and not a whole lot of options Would definitely come back.
Great place and good water. Our microwave was not functional. However they came and resolved the issue. Wi-Fi was strong. New rooms! Our room was completely brand new, never used. Liked the screened balconies.
Me Me Ba B.
Good rooms and friendly staff!!
Beautiful resort with so much to do there! Highly recommended it!
Valencia Restaurant is tops ???? soooo perfect. Tried filet mignon for dinner and for breakfast the Caprese English muffin. All absolutely perfect. The flavours...I'll be talking about that food for awhile. Low price for such excellent quality!
Absolutely amazing holiday would 100% go again
Liked the number of pools and the water park which can be accessed from the resort.. well maintained heated pools. Rooms are also clean tidy with good daily service. The kitchen can have more utensils for people planning to cook.
Nice pool area for kids
The room was great although they put us in the wrong room. There were double sinks in the bathroom which was very handy. The bed was very comfortable. The towel rod flew off the wall when attempting to remove a towel which made all the towels fall into the tub full of water. There was plenty of parking. The staff was nice. The room has full amenities including full kitchen and washer dryer.
Good hotel, rooms are spacious. Pools are ok. Restaurant and bar food are NOT good...more of fast food style or packaged/frozen food. Also beware they DO NOT allow you LATE CHECK-OUT! It unheard of... if hotels/resorts want to keep their customers they at least give an hour... I asked for 30min they said they will charge for the whole night stay. Well looks like another place I’ll cross off my list!
Hidden fees also only clean room if your there more than 7 days if you want it cleaned earlier its 100 dollars ! UNBELIEVABLE
Rooms were nice, sheets were clean. Only issue I had was other guests above me running around at 2 in the morning.
Just checked in and so far, I’ve loved the service and the space in the rooms. Very professional staff and very clean hotel. Thank you!
Amazing resort, great water park and amazing staff
This is a beautiful place from beginning to end. All the rooms are a great size with everything that you need for a wonderful stay. I even won a spa day.
What an incredible complex with easy commute to Disney.
Nice place a little crowded
The property is well maintained and very beautiful. I was previously skeptical about dining at the Valencia Restaurant, but I’m very Glad that I went there for dinner. The staff is exceptional, especially Wayne, he went above and beyond and was very great with my toddler. The manager is there phenomenal as well. The convenience store is a plus, as it has a lot of practical items and groceries. There is plenty for the kids to do and enjoy. What I will say is, it takes a bit of time to navigate through the property, it’s literally a maze. In finale, I am extremely glad I opted to stay here. Thank you for the great service and hospitality.
Regiane Menes A.
(Translated by Google) Complete water park, very comfortable apartments (Original) Parque aquático completo, apartamentos bem confortaveis
Chayce The B.
(Translated by Google) Super nice and quiet (Original) Súper bonito y tranquilo
Everything beautiful sight wow is a super yes ???? ???? ????
Avoid! Too far from Orlando
Windows need cleaning,stains on ceilings.
The suites are huge and very pretty, all sightseeing beautiful and pools with sliders make sure you have fun. Restaurant and bar excellent ! Surfari, Flowrider, Lazy river and more water games are the best attraction here.
Enjoyed our stay ! Excellent room size and facilities were clean.
Was super nice but kinda far from the parks.
Great place to relax
Hello Orlando.......it waa Great
We had a wonderful time at this resort! The staff was amazing, the amenities were spectacular, and it was close to the parks. A wonderful experience!
We had a lovely suite with 3 bedrooms,3 baths, full kitchen, washer and dryer. Outdoors had a water park, 2 pools and hot tub, walking trails and nice restaurants. Our family enjoyed all these features after busy days at Disney World and Universal.
Christy Cioci R.
Nephew's birthday! Lots of fun..
Outstanding resort! 2nd time here. Very friendly and accommodating staff! Only complaint is the couch in the room needs to be steam cleaned!
Oh my God that place is amazing! All room are a fully equipped 3 bedroom 2 bathroom apartments. And the fun amenities are too many to list here.
I premise the following with saying that you should always keep in mind who are the people and level of income who rate these places before taking anything to heart. It's hard to say these things without sounding arrogant but nonetheless... The cons: waterpark closes at 6, location is far from any stores and attractions (expect to pay $20-30 roundtrip each time you leave the grounds), the market for things has disgusting options and double the price. If you had organic, non-GMO bananas and other fruit/veggues, if your wine was $10 like it would be at a regular store, that'd be great. Plastic bags in Florida still blow my mind too as well as toxic sunscreens rather than clean ones like Alba. The rooms are clean to the eye, and simple. If you're into looking at dad bods and children with bad manners, welcome. It's a no frills place that doops you with their lower daily resort fee and seemingly low prices but in reality, you truly get what you pay for.
Service was right on, but dirty tea cups, ruined my experience, and made me think what else is not being properly cleaned? Ugh
A family stayed here and it was very good
We've been to The Grove Resort twice before they opened the Water Park. We loved the place, it wasn't crowded and the pools were almost for ourselves. I can imagine now with the Water Park it would be a little more people there but the property is pretty big. Loved the restaurants although a bit pricey. The rooms are really big and modern and well equipped. I would stay again without hesitation.
Wow. Impressed is not the word for how nice this spot is. I highly recommend
Let me start with saying this resort was beautiful and clean! Staff was super friendly, pools were awesome and food was great! I only took a star away bc the grounds were extremely confusing. We got lost quite a few times do to lack of signs. Other guests agreed. We had to help each other out. Map was confusing as well, you should not have guests running through parking structures to find their rooms. AGAIN, this was a beautiful and fun resort for our family, just need better directions - *the best way too ok navigate was walking around the building on the Grove Path*
Very nice just definitely drive from the parks!
Very beautiful hotel or should I say home away from home. Clean, relaxing, and fun.
(Translated by Google) Everything ....... The best water park. (Original) Todo.......El parque acuático de los mejores.
The resort was amazing. The staff was courteous.
This is a very nice hotel but the fees for it are a bit steep, including an 18 dollar per day parking fee. The water park is only open until 5 or 6. There's a nice but expensive arcade. They don't have it advertised but their bar is closed and a restaurant they advertise on their website is also closed. Clean rooms that are cleaned every 3 days if you stay that long. Within 10 minutes of the disney parks. About 35 from Universal. Very nice walking grounds, nice gym. Friendly staff.
Isolated family resort
The Fpv L.
One if the noisest resorts in the area. Please avoid any and all rooms facing the service road out back. Every evening till 11pm all we heard were motorized vehicles zooming back and forth not allowing for quality rest especially when you've invested a pretty penny to do so. Sad because it's such a beautiful resort. Solution ... Please invest in an electric cart to minimize noise or quit the service road usage by 9 pm.
1st full day and somewhat disappointed. Many basic housekeeping issues are missing. Food in cabinets from previous guests, don’t know how long. Lights out, tv remotes that don’t work. Nickel dime charges. In such a remote location. Trying to get housekeeping to address these issues is a joke. They promise 10 minute response and hours later response. I hope it gets better but not very hopeful. Probably get generic response. Very disappointed so far!
Always great but at checkout they have too many hidden fees we love. I'll check in person at registration her name is Erin she was great continue to Keep Her On
Amazing resort - lots of fun for the family!
This resort has one of the best deals in Orlando I have seen in a long time! We stayed here for my younger brother's 13th birthday weekend vacation. While the resort itself appears to be in the middle of nowhere, it is only a few minutes drive to Disney and right off of US 301. It is also conveniently close to shops and restaurants such as Wawa, Publix, and Denny's. We got the 3 bedroom suite and it. Is. H u g e. I mean, like, HUMONGOUS when compared to a typical hotel room in Orlando. The beds were quite comfy and the room had plenty of supplies for a long term stay. In fact, this is one of those resorts where the stay alone would be a good vacation on its own. Anyone who stays at the resort has complementary access to their water park which, while it isn't nearly as huge as competing water parks such as Aquatica and Volcano Bay, definitely is a good park with two water slides, a lazy river and a private surf machine. If you have a large amount of people when you book your vacation or you just want a bit more legroom in your stay, The Grove is an excellent choice for you!
This place is great affordable and the rooms are beautiful.
Rooms are ok... Nothing special. Towels were thin and fraided. And if you like a cup of $6 coffee or a $6 Jimmy Dean biscuit than you are only a 15 minute wait away.
Luxury room however, with a really very dirty floor in the master bathroom, and a kitchen with ants that the management took 2 days to take care of it. At least 50% of the people at the water park area, were low class: some were listening a very loud Spanish raegeton music; other group (at least 6 adult males) were just hanging at one of the stairs of the main pool, blocking the access to it; in other group, one woman told her family she was not returning the pool towel but taking it in her bag. And it is nothing against Hispanics, because I am Hispanic, it is that I paid an expensive rate for a fancy hotel, however, between the dirtiness, the ants, and the low class people accepted by the resort, for me this place did not deserve more than 2 stars.
Great place and not to crowded.
(Translated by Google) Delighted with this resort, it is clean, spacious. And spectacular (Original) Encantada con este resort, es limpio, espacioso. Y espectacular
Nice relaxing location
Really great. We came into town for a bachelor party over the last weekend and staff were very friendly. Great rooms, decent rates. Kind of nickle and dimed us on things like parking but that's typical for resorts. Highly recommended!
The resort was fantastic. Very clean and well organized. One disappointment was that the main pools close at 5.1
This place is incredible. It seems like it was made with families in mind. The rooms were beautiful, spacious, and sparkling clean. The ceilings were high and the bathrooms were big. The kitchen was incredible and the washer dryer was a total game changer! It was nicer than my apartment back home. Usually when we travel we are hungry and uncomfortable but this time we felt as comfortable as if we were home. There is so much for the kids to do here and we were not bored for a minute. I cannot recommend this hotel enough.
Lovely vacation space
(Translated by Google) EXCELLENT (Original) EXCELLENT
Absolutley love this establishment.
(Translated by Google) Absolutely fantastic, everything you need in one place. (Original) Helt fantastiskt, allt som man behöver på ett ställe.
Great place for relaxing and great vacation spot!
Security guards were jerks
Great place to stay the pool n water park is great
The rooms are nice with high ceilings. Great pools for kids. Staff was friendly and requests were handled quickly. The place is a maze. Annoying to find your way anywhere. I ended up having to just walk outside and see where I was. Which is not ideal when it rains. The parking garages are numbered, but the signs inside refer to them as letter combinations. There’s different buildings and each of them has multiple wings. Finding your way to the lobby or a pool without going outside is carnival mirror house levels of frustrating. You also have to wear a wrist band the entire stay if you want to use the pool. I have no idea why. But if you lose that 1¢ piece of plastic, they’ll charge you $35 for a new one. Seems like a cash grab. Food situation was not good. There was a market that makes sandwiches, but it didn’t open until 5. So quick lunch on the property was out. The restaurant for dinner was empty but I was told it would still take an hour to get food if I sat down. I guess because they are making the room service orders. If you’re looking for multiple bedrooms for a trip to Disney, it gets the job done. If you don’t need the extra space, you can stay on Disney property for less money.
Hotels grounds are really nice. Pool is amazing and fun. Rooms are really dirty though and not laid out well. They're too big.
Is a very nice hotel, we were truly excited with the web pictures and amenities that we could take advantage, plus free breakfast. Unfortunately it was not as promised. The room and facilities are gorgeous but the service was not good at all. Breakfast is not free is buffet and is the price is ridiculous $24/person for eggs and bacon all you can eat ? And $12 for kid age 4 -12 which of course they barely eat anything at a buffet (drinks not included )<br/>No housekeeping service unless you stay for more that 3 nights which is unsealed off, when your paying for a “Resort”. We are traveling with kids and the offer to removed trash only . ????bell man was nice and office clerk was nice but Valencia restaurant crew has a lot more to offer its guest. No from service either we are here for 3 night this is my second night here. Truly unsatisfied .
Overall, our stay was outstanding. The grounds are very nice as you drive up. The grounds are nicely manicured and aesthetically pleasing. Check in was easy and we were able to park in the parking garage right at the level of our room which was very convenient. Our room was amazing. It was huge, nicely outfitted and had everything we needed. We mentioned we could live in a place like this. I can’t imagine better lodging in Orlando. We also though the staff was friendly and helpful. The cleaning staff did a great job with our room. We loved the water park and spent more time here than we thought. It had a lazy river, water slides, a splash pad for young kids and an awesome pool. I do wish the water pressure was a little lower in the splash pad and lazy river but it’s a small complaint. One big complaint is the towel situation. We brought our own towels but the Grove chips their towels and charges if they are not returned. This is a big mistake and isn’t standard with hotels of this caliber. Someone had a really bad lapse of judgement in making that decision. As a summary, overall the Grove exceeded expectations. We would highly recommend and would stay again.
Fab place great rooms great facilities very good 4star resort
Awesome place. Came back a second time and will be back again!
Lot to do if you have kids
Just watch out for the wildlife!
Awesome place, home away from home with amenities on site or nearby. Attentive staff, clean and modern suites
First off we booked this hotel in March 2019 and we paid in full before our stay October 2019. On the first day of arrival we were told two different things 1. If you move in early it is a $40 fee, which we did not mind after getting off the plane and having children with us. 2. We called after we landed and the receptionist who answered the phone said “if your room is ready you may go ahead and check-in, I asked is there a fee and she told me no because your room is currently ready. Next we arrive at TGR (The Grove Resort) and they asked if we were ready to check-in the receptionist said oh I see you have already paid for everything. I explained we like to have everything done before we get to places. She starts chit chatting about all the amenities and how close we are to Disney. She then gives us our Safari Park bracelets, room keys, and then says there a $40 early check-in fee and $80 work of other fees. I said okay and she continues with her spill. She states there is a $200 accidental deposit fee. I said hold on...what was the deposit we already paid to secure the room. From my earlier conversation everything has already been paid in full. It seems like you all are adding fees for everything. I go ahead and pay the extra $320 because we are jet lagged from the flight and are ready to take a nap. <br/>When we arrive at the room it’s is exactly what the pictures show. We are impressed and checkout everything. Room 1 has queen bed, shower, tv and dresser set. Room two has the same thing except the bathroom is across the hall. (only 4 feet away) Now room 3...was amazing ???? king size bed, shower, two sinks, bathtub ???? and two couches. All the kids loved that room. When we were checking out room three the master bedroom we looked in the tub to find two ants ???? crawling around. We thought nothing of it and went along with our day. The next day we started seeing a few more ants and explained to one of the housekeepers in the hallway. Who said she didn’t understand what we were saying. She said she spoke no English, but as the rest of our party came out the room she started a full on conversation with them. We called guest services to report the ants and they sent someone to the room. The next day it’s time for us to checkout and we bring all our concerns to management. Update since review was posted... On October 23, 2019 TGR contacted me about all of my issues and explained that they would educate their staff on these issues and concerns. The representative was very nice and wanted to make sure that they received all the details of our stay. They did inform us that they have a pest company come out routinely to spray for preventative maintenance around the property. Usually you don’t hear from places you review on google, but they did reach out about my concerns. No one is perfect and our family did enjoy the amenities and spacious rooms. I have updated my review and want to thank Katie for contacting us about our concerns. I will probably rent here again because of the customer service after the fact.
Very nice place ?????????
Awesome staff and experience
Lovely hotel. Great rooms, clean. Nice pools. Downsides tho no bars open after 10pm. Drinks are expensive.
This resort is just perfect! The staff are all friendly and helpful! Fun for adults and children!
Except for the food at the restaurant it was a great experience.
Very nice place just 1 issue on the site they do state that a$35.00 resort fee but it doesn't say per day which it miss leading I may say that caught me by surprise which was upsetting to me. But the resort was nice overall and I would go back the water park is cool for the kids.
Hotel lacks service. The rooms are cleaned every three days, yet they never came as the said. We stayed 8 nights, and the room was cleaned one time. Had call to get someone to just take our trash away and provide towels. Also they make you wear these orange bracelets that you cannot take off or they are pretty upset. I couldn’t sleep with it on as I scratched my face and daughter, so instead I get yelled at for cutting it and asking for a new one. The property is very large and instead of providing bracelets at the pool they tell me to walk all the way to the lobby to request. It’s far. It’s a bad policy and their customer service lacks when speaking to guests. Front desk was very friendly but again what a hassle to just sit at the pool. The rooms are nice, just don’t expect much from the staff. We really enjoyed our time on this vacation there were just so many little headaches with what the grove calls “policy”. Not sure if I’d recommend. Torn on the good price, location, and property amenities, but so disappointed in their delivery.
2nd time booking here we love vacationing here the room are always clean and accommodating to our family, the staff is extremely friendly and helpful
Loved the large apartment, clean, easy to get to your car. Lobby was a bit far to walk to but mini grocery was helpful. Will stay again.
Beautiful. Clean and very good for families but no ice or water machines
Great property but you only get 18 hours max. Check in 4pm - check out before 10am!!!!
Alisa Asilis L.
Great staycation place in Orlando????
The resort and rooms are great. The food is horrible. The checkin process leaves something to be desired.
(Translated by Google) Very good place to go as a family at a suitable price (Original) Muy buen lugar para ir en familia a un precio adecuado
Most of the reviews on this place are accurate. This is a massive property with winding dorm-like hallways and its very easy to get lost. They also have very little options for meals given their size. Having said that, they have a gracious and helpful staff with well maintained facilities. You are also minutes away from Magic Kingdom so its a great location off of the end of Western Way. If you are thinking about visiting here- 1. learn how to read a map because you will get lost; they have posted some temporary signs to help you but you can still miss a turn and end up way off course. 2. purchase breakfast food at the store that you can cook in your kitchen; breakfast options are pathetic; our kitchen had a Keurig with supplied k-cups 3. prepare to walk lengthy distances between your room, the lobby, and pool Other observations The market store is very nice and its a bright spot for the property. Google shows something about the hotel having Free Breakfast.This is incorrect. There is no free breakfast. Wifi- they have a great wifi system (Ruckus) in each room
Beautiful and spacious!
Everything right where we need it
They surprise you with mandatory resort fee (whether you use the pool or not) and parking fees. EVERYTHING is an extra charge... Housekeeping, bringing a pool towel to your room, etc
Beautiful place. Everything new. Very courteous staff.
What a lovely resort to stay at. Room was very clean upon arrival and is very spacious with everything you could possibly need including a washing machine and dryer. The water park is so much for for the whole family including a lazy river and splash zone with big slides. So far our stay is going so well. The only critism I have is that we werw told our amenities would be refreshed each day but they have not been.
1- Terrible wi-fi. The place is isolated so no cell phone signal either. 2- Not many elevators in the buildings.
Excellent place to stay while visiting Orlando!
Great hotel just off the beaten path. Very accomodating rooms and spacious suites. Lazy river and pools to cool off and relax. Two water slides that this 60 year old even found fun. The staff and housekeeping were there at your request if ever needed. Our suite came with a complete kitchen fully equipped for breakfast to dinner needs. This will be our go to hotel when we have out of area guests. Keep up the good work!
Great vacation 2 years in a row,I'll will return ,the rooms, their pools are fantastic ! Love this place,higley recomend
(Translated by Google) Fantastic resort, already 1 week here and no negative points can be mentioned. Everything is very spacious, nice bathrooms, nice TVs, nice water park, friendly people who collect garbage every day. Really great (Original) Fantastisch resort, alweer 1 week hier en nog geen negatieve punten kunnen noemen. Alles is heel ruim opgezet, mooie badkamers, mooie tv's leuk waterpark, vriendelijke mensen die iedere dag vuilnis komen ophalen. Echt top
(Translated by Google) In the shower !!!! (Original) Emazing!!!!
My first thought was WOW. the entrance alone was amazing not to mention the fancy and very clean luxury room we stayed in . It was the nicest and most family fun resort I have ever been to. I highly recommend this place. Each and every staff member was friendly and very accommodating. Thank you for the best stay my family and I have ever had during our Disney world adventure .
(Translated by Google) Excellent (Original) Excelente
MY FAMILY LOVES THIS PLACE! We had a great time. Everything was so beautiful.
The waiter forgot to bring us one of the meals and they automatically charged us the $ 30 tip as excellent service when it was not really, half an hour later he brought us the bill. Order the takeaway is good, but it is not worth sitting down to eat at your restaurant tables. avoid bad time
Absolutely terrible “resort”. The Grove must be paying for positive reviews as every single guest we came in contact with was complaining about their stay. My husband and I literally got a refund and left to stay at a nearby hotel the 2nd night. I’ve never asked for a refund for a hotel in my life. First of all, it does not have the amenities of a 4 star resort and they should not be able to advertise it as such. No ice machines, waters, vending machines, etc. There is one market near the lobby which is not close or convenient to most of the rooms. No valet, no poolside service, halls and elevators are run down. Nothing at all upscale which you’d expect from a 4 star resort. The only thing that was nice was our room, but that being said, we had dead love bugs all over the floors and human hairs in the bath tub. GROSS. We took our 4 yr old to the pool area in hopes of a better experience there.... but nope. There was a total lovebug investation. Guests were appalled, left and right swatting flies. Bugs were literally crawling on my legs and arms. We were disgusted. Pay for some pest control!! When we moved to another 4 star resort nearby there was NOT ONE love bug. So don’t give that BS about it being “ lovebug season”. And do not expect to find anything easily or quickly. The design of the place is a total disaster. Even some of the staff didn’t know how to direct us to things. I really feel like we were scammed by the marketing team on this one. There is no way people are giving honest 4 & 5 star reviews of this place... there is something going on behind the scenes. I could go on and on... but I’ll close it out. Be warned.
DO NOT STAY AT THIS HOTEL!!! Just checked out and I am heated to say the least. Stayed 2 nights at this “resort” for my Bachelorette which is actually just a converted condominium. Housekeeping did not come to replace toiletries- toilet paper, new towels, shampoo and conditioner. Master bedroom light was broken. You have to pay $20 per night per CAR when there is literally furniture in the first two levels of the parking garage. The water park is fun but is only open from 10-6 on the weekends and even earlier during the week... not to mention we had to walk through 2 buildings and half a mile to get there. The waver runner and putt putt that is shown on the photos? Yep that’s extra, we are talking $30 for one wave runner session. Drinks at the pool bar are $15 plus. Towels at the pool are apparently microchipped so if you don’t return them you get charged $20 per towel. Want a late checkout from 10 AM? You have to call the morning of from 8-9 and pay $25 per hour, so forget sleeping in. This place RIPS YOI OFF with fees, probably because they need the money to finish converting to a hotel. The worst part? When we went to checkout we spoke to Stephen from Maryland to express our concerns. In the middle of us talking he started interrupting us, justifying everything including housekeeping not coming because we “only stayed for two nights”. I said do people not get fresh towels? Interrupted us, did not apologize or listen, and said he is running a business. WORST SERVICE EVER!!!
great place, parking on same level as room
(Translated by Google) Nice place, great view (Original) Lindo lugar, excelente vista
Property is pretty and staff is okay but compared to other resorts we've stayed at I feel like this resort is over priced from the mini golf to the arcade room and the food at the restaurant is to he desired. Not to mention trying to navigate through this place is ridiculous. My husband and I felt like we were in a maze and the signs were a joke . I feel
Great price, clean and very beautiful room, everyone is so nice and and caring, not one single complaint about this resort , we even book one more day because it was so awesome. Wish I can remember everyone name to thank them and make sure they are appreciated for their hard work. Special thank for Ginny at the Spring , wonderful bartender and the nice gentleman at the longboard bar . Thank you everyone
I have been here 30 minutes and this already the worst hotel experience of my life. I don’t know who they have paid to write good reviews. The hotel is impossible to navigate. The signs are less than helpful. When we finally arrived to our room (after having to open 10 doors with all our luggage and two children) the room was a mess. When moved to a second room, our bellman had to check his phone to find out which way to go. As I sit at the pool (covered in I don’t see a lot of smiling faces. I will make sure I spread the word on my experience.
Suites are phenominal. 3 bed 3 bath was ridiculously large, and fully stocked for guests. Water park included in price. Beautiful grounds and friendly, helpful staff. Everyone seemed to be lost walking inside buildings. Loved the store, on site food was okay. Water park just the right size. Only for guests, no large groups of summer campers here like others...Only Thing I noticed was alot of trash in garages, and a lot of walking.
Perfect place to stay. Really enjoyed the pools!
I booked this hotel for my honeymoon through their website using the "BED & BREAKFAST FOR TWO" offer for two guests which gives you a $50 a day breakfast credit. I called a few days ago to see if I could change my room because I noticed they booked me a two bedroom suite (let me remind you, honeymoon, two people, I don't want to pay for a two bedroom suite). The customer service rep said they gave me the best room and rate available for it, but if I wanted to save some money to drop the breakfast credit because the buffet is only available on Saturdays and the rest of the week it is just a small little cafe with bagels, croissants, and coffee and that I was paying $50 for two bagels and two coffees. The website only says "Daily Breakfast for Two at Alfresco Market or Breakfast Buffet at Valencia on Saturday." and does not go into what the Alfresco Market offers. That experience combined with some of the more recent reviews really rubbed me the wrong way and gave me a bad feeling in my stomach, so I just ended up cancelling my reservation. I instead booked a hotel a few miles down the road with a free breakfast buffet, better reviews, and $700 cheaper. While it does not offer a free shuttle to Disney and have all of the amenities and water parks as the Grove Resort, their free shuttle doesn't even run until 9 (Magic Kingdom and Animal Kingdom open at 8 AM, so their free shuttle is getting you there late) and most of the amenities cost extra and I wouldn't have time to use them for visiting the parks anyways ( the resorts water parks close at 5!!). I'd rather stay elsewhere for $700 cheaper, get free breakfast, and spend $50 extra on Ubers to get to the parks on time. The reason for the two stars and not one is because the customer service rep was very nice, open, and honest about everything and was very courteous when I asked to cancel my reservation and my deposit was refunded.
Outside grounds and pools are nice and well kept, inside the 3 bedroom suite we rented was another story.
Excellent resort. 17 minutes away from Disney parks. Water park is amazing. Rooms are very spacious, clean and equipped with everything you need to spend a “not too expensive and trying to save some money in breakfast in a family vacation”
Food is terrible. Service is awful. The people working here just dont care about pleasing there guest. Dont waste you time requesting a wake up call because it wont come. The walls are thin and you can here your neighbors every move. I will not be back and wouldn't recommend the grove to my worst enemy.
VERY BEAUTIFUL RESORT WILL GO BACK EVERYONE THAT WORKED THERE WAS ESPECIALLY NICE MANAGER WAS AWESOME NICE YOUNG GUY ROOM EXTREMELY BEAUTIFUL 2 BEDROOM SUITE BOTH WITH BATH AND WALK IN CLOSETS FULL KITCHEN AND LAUNDRY HOUSEKEEPING WAS EXCEPTIONAL 5 STARS
The place is very nice and off the beaten path. The only problem that I had was the water park closed way too early and the pools as well. For a resort I think the weekend hours should be later especially for older kids to enjoy
2 stars is all I could muster. For the price you pay you'd expect quality outside of your room, which I admit was nice, but you're paying more and would expect more. You are nickle and dimed for everything from extra fees in the water park to the resort fees to resort prices for subpar food to an extra fee to check out at 11am. Their restaurant, which is about the only one within a 10 minute drive offers a great selection, but unfortunately prepared worse than your average fast food restaurant. And for the prices you pay in the restaurant you'd expect much more. And then how about someone in the coffee shop that was trained to pull an espresso shot that I'm paying $5 for. People in this business have it wrong, customers can still be a priority when focusing on the bottom line. It really can't be that difficult.
Went to a relaxation conference.while there we were waited on for the days of the event 3.after that everything changed the breakfast restaurant was closed every morning.so had to go to shop on site and have flat bread with egg bacon and cheese.the bar was not open after 10pm so we had to make our own fun with things from our room.if you stay 7 days you get your room cleaned and bed made once during the stay.there was a total lack of staff.it was so disopointing.a few people got sick due to chicken not cooked.the year before was great but a year sure changed things.6 of us out of 80 attended from England a long way to go to have this happen.but we will make sure next year we take what we need for our special time at Serenity USA.
Great place to stay near disney. Great pricing on clean condo rooms and wonderful amenities.
My extended family of 7 booked a 3 bdroom suite at the grove for 6 nights. We had an up and down experience. The room was spacious pleasant to look at. However, the couch is bolted to the floor and blocked the entrance to the balcony. We had bugs in the kitchen that returned after spraying. One tV never worked and our dryer was filled with lint from past guests. The garage in our building was under construction so we had to park in another building. Yet we were still charged $30 a night for our car. The pool area was lovely. The water park was great for the kids, but SO over run with bugs we could not stay for more than an hour. There was not a chair that didnt have dozens of bugs on them and water was filled with dead bugs. I felt the $10 charge for a package delivery that we picked up in the lobby was ridiculous. We asked to check out 30 minutes late and they wanted to charge us $25 although the resort was not busy. The staff were pleasant and the overall price was fine.
(Translated by Google) A dream. I have never seen a resort so complete and beautiful too (Original) Um sonho. Nunca vi um Resort tão completo e lindo demaia
Stayed here with my wife and three kids while visiting Universal. Had such a good time that we would have been happy skipping the amusement park and staying at the Groove Resort the entire time!
Because I do
Water park great fun. Staff very helpful and polite.
Ask an attorney was a great class and the food was good. Great venue for meetings and more, I am sure.
The hotel is beautiful and very well decorated. The rooms are spacious and the kitchen is very nice and great appliances. The pool area is great but very confusing to get to. Have to go through several hallways to get there. Same thing with the water park. However there is a huge problem with the love bugs. The bugs were EVERYWHERE in the water park. All over the chairs, towels, personal belongings. It’s disgusting. The hotel needs to manage this and control against them. It’s uncomfortable for the guests and the guests had towels over their bodies when sitting in the lounge chairs to stop the bugs from bothering.
*LONG REVIEW, WORTH THE READ* My husband and I were SO excited to spend a last minute stay here to only be SO disappointed. We had a very late check in, we were exhausted, our baby was cranky; we were ready to relax as soon as we walked into our suite. This was definitely not the case. The first thing we noticed was a stunning, luxuries floor plan and a stained sofa. Not sure if it was food, blood, or a combination of both. We were okay with that, a little grossed out, but what could we do? As my husband is putting our luggage into the rooms, I check the kitchen. What do I find along with beautiful stainless steel appliances and granite countertops? ANTS. Dozens of devious ants crawling everywhere. They were all over the Keurig, the coffee pods/sugar, and the toaster. I quickly called my husband over, and together we saw that the trails of ants went across the counter to the unit phone and down that wall. We then called the front desk and their solution was to send maintenance at 11pm to spray our unit. As we wait, we go into our master bedroom to only find more ants on both of our night stands. Extremely disappointed we call the front desk again and ask for a different room. (I don’t want them to spray the entire unit while my 12m old is going to bed in about 45min) They move us to the unit across the hall. The floor plan, appliances, furniture, decorations are just as beautiful as our room before. We quickly run into the kitchen to check for ants, but there were non to be found. (Thank God!) As Kenneth, the young man helping us move units, goes into our old room to report his finding, my husband and I go into our master bedroom. Once again, this beautiful room had ants crawling around BOTH nightstands. By this point, I’m furious, disgusted, and disappointed with The Grove; horrible first impression. I’m ready to leave. I ask Kenneth for our luggage cart that Michelle helped us unpack upon arrival and he informs me that there are two more units we can see. My husband made the decision to check them out because I was done. I wanted to leave then and there! So we go check out this unit in another building near by. Exact replica of our first room. We quickly inspect the kitchen, no ants. We then check the bedroom nightstands, no ants. We check the other rooms and amenities, and everything was ant free. Still upset from our first (two) impressions, we decided to stay due to the fact that we were already there. Michelle and Kenneth go back to our old unit with my husband and together they bring everything to our new room. They gave me their sincerest apologies (although they have absolutely nothing to do the rooms), and that was it. No one reached out. No one compensated our time and frustration. Not even a courtesy call from whoever was in charge that night. As guest, we felt completely undervalued. The amenities for this resort are amazing, the locations pretty close to Disney, the rooms beautiful, the customer care is definitely lacking.
The resort is pretty amazing. There's plenty to do on the premises. The hall ways for the rooms are a little confusing until you get use to them. Make sure you read about all fees and add ons before booking.
The Resort is only 2 years old and already looks like it needs a remodel. Poor craftsmanship. Whoever designed this resort must have been a rookie fresh out of college and they gave them this as the first project. It is a complete maze to get to anywhere you want, not to mention the hallways make it seem like youre in a prison. It takes forever to get from point A to point B. The elevators seem like they are breaking down despite the fact that they are only 2 years old. The pools are barely warm, the kids water slide area is freezing cold.... why would the Kids area not be heated out of all of the water areas? Are you purposely trying to get the children sick? The restaurant will cost you a arm and a leg for food that tastes worse than McDonald's. A flavorless Burger will cost you $16.... im not even sure it was real beef in it. The main "water park" attraction areas close at 5 or 6pm depending on what day you stay here, meaning you won't get to use it at all if you have plans for the theme parks in the daytime and hotel pool afterwards. They do have a regular pool area that is open until 10pm. The entire "system" of this resort seems as an after thought. My whole family was really looking forward to finally finding our "Favorite" weekend getaway resort and sadly we will keep looking. Not worth the hype.
Platinum Palm L.
The Resort is only 2 years old and already looks like it needs a remodel. Poor craftsmanship. Whoever designed this resort must have been a rookie fresh out of college and they gave them this as the first project. It is a complete maze to get to anywhere you want, not to mention the hallways make it seem like youre in a prison. It takes forever to get from point A to point B. The elevators seem like they are breaking down despite the fact that they are only 2 years old. The pools are barely warm, the kids water slide area is freezing cold.... why would the Kids area not be heated out of all of the water areas? Are you purposely trying to get the children sick? The restaurant will cost you a arm and a leg for food that tastes worse than McDonald's. A flavorless Burger will cost you $16.... im not even sure it was real beef in it. The main "water park" attraction areas close at 5 or 6pm depending on what day you stay here, meaning you won't get to use it at all if you have plans for the theme parks in the daytime and hotel pool afterwards. They do have a regular pool area that is open until 10pm. The entire "system" of this resort seems as an after thought. My whole family was really looking forward to finally finding our "Favorite" weekend getaway resort and sadly we will keep looking. Not worth the hype.
Great place to bring your family
(Translated by Google) Very good service h ambuente (Original) Muy buen servicio h ambuente
Great place for family vacation
(Translated by Google) Super (Original) Súper
(Translated by Google) Excellent attention (Original) Excelente atencion
Great look. Full size arcade room. Hidden parking garage. Luxurious kitchen, living, and sleeping areas. Nice screened in balcony. The soaps are Tommy Bahama brands. A great atmosphere for a relaxing time.So far the best accommodations our family has ever enjoyed and we visit Orlando once every few weeks.
Affordable for 6 days, lots for kids to do, staff helpful, clean!
From the moment you drive in the gate you know you have stumbled upon a great hotel, only opened in the last 2 years. The security at entrance were very friendly , informative and efficient. We were met by a porter (Michelle) who was also very friendly, courteous Etc. She helped us with our cases and escorted us to check in area. Check in also very friendly which is a theme which runs through the entire hotel staff. The rooms are amazing and fantastic value. Don't need to post photos as it is what you see on their website. We are currently still in hotel enjoying our holiday.
Food at the restaurants were not that great and overpriced but resort was beautiful!!!
(Translated by Google) Everything's good! Beautiful! Beautiful park! All new!! Only the cleaning and maintenance of the rooms was horrible, they only came in and changed towels, took the trash ... we who cleaned the floor with vacuum cleaner that had in the room ??????????? but in the most good place, super! (Original) Tudo ótimo! Lindo! Parque lindo! Tudo novo!! Somente a limpeza e manutenção dos quartos era horrível, só entravam e trocavam toalhas, levavam o lixo... nós que limpamos o chão com aspirador que tinha no quarto ??????????? mas no mais muito bom o lugar, super indico!!!
I really liked this hotel. Staff is very friendly, rooms are very nice and spacious. The only problem is that who ever designed this hotel made it very easy to get lost. Access to elevators and rooms are difficult. Water park and pools are fun!
Visited this location with my family this weekend all was well until an actual physical fight broke out in front of my children between two other families which was laced with profanity from both sides, other than that the stay was great. Pros: Very courteous staff, extremely clean suites, and lots of activities for children. Cons: Navigation through halls/suites quite confusing.
(Translated by Google) Beautiful, clean and a careful attention (Original) Hermoso, limpio y una atencion esmerada
If I ever win the lottery I'm getting a vacation home there. ????????????????????????????????
Amazing. Couldn't brag enough about this place. We had to call the front desk twice the first night, remote was missing for the living room tv, and we needed extra pillows and blankets. The staff was prompt and so super friendly. Highly recommended.
Pros and Cons We just stayed at The Grove this weekend and I wanted to share our experiences with everyone. We have been visiting different resorts around downtown Disney area for years and this is one we won’t be returning to. Pros: Nice, well maintained grounds. Florida/Georgia Discount pricing was a plus Staff were friendly Coffee shop was nice and quick Cons: The food was 1 star at best. It’s like they didn’t try! Don’t eat there. Buy groceries from Publix (1 mile away) or 15 minute drive to Disney Springs $30 per day self parking We requested a later checkout and the front desk told us that it would cost $25 per hour after 10 am. This is a first! No ESPN or any other basic channels. We were at the pool bar wanting to watch a college football game and they only had channels that you get with an “Antenna” We also rented a cabana for the day by the pool which came with a TV so we could watch the football games and they naturally had the same channels as the bar. Waste of money. Server came around 3 times over the course of 6 hours. With so many other better options in Orlando we won’t be staying at the Grove again in the foreseeable future.
The place is very clean, most of the staff was nice. Our room was 3 bedrooms and 3 bathrooms. We had a view of the pond. I found it weird that the bed sheets did not fit the bed. As you moved at night you ended up just sleeping on the mattress. The water park is okay much smaller than we thought it would be. But you can drink in the pool ( not the river) so that was cool. Their is also NO pool just for adults. No get away spot, we don't have kids but we're their with people who had them and at nap time we want to hangout somewhere quiet with kids. All the pool bathroom where taken care of all day long and nice. The cafe coffee was good enough to hold you over. All in all it was a nice place still new look.
(Translated by Google) Waoooooo (Original) Waoooooo
Aylin Emir G.
It is a fun place but navigating is challenging. Too many hallways and too few maps. Waterpark is nice especially for younger children. Rooms are nice and specious.
Enjoyed it. Nice rooms, waterpark and arcade room. Great place for a weekend getaway with family or friends Enjoyed the weekend with my family ????
Great rooms and amenities
Even though I had a negative experience getting locked out of my room with my toddler after having walked a mile back from the water park and waiting there for a looong time for them to send someone to help, the overall experience was so great that I will still leave them 5 stars. The rooms are fantastic, pools and water park great, and plenty of dining and bar options throughout the resort. Be prepared to walk a lot, and carry an extra room key in case one stops working and you'll have a great time!
The best resort. Clean, nice service
Love this place.So much to do and the lazy river and pool were outstanding.
Stayed here this past weekend. We booked a 2 bedroom family suite and it was pretty nice. One odd thing though, the toilet wad just out in the open no walls to give some privacy. There was certainly more than enough room to have enclosed the area but they didn't. Also while the kitchen area was nice with decent appliances only had ONE working drawer. Minor things of course. We stayed here because a friend was having a birthday party for his kid and was planning a sleep over. This meant time for their little water park. Pretty nice facility, 2 slides, a lazy river, a kids splash area, and a large pool. The water park area unfortunately closed at 530-6 due to the season changing, guess they dont know it's basically summer here all year round except for a couple days in February. Anyways, this is a pretty solid place to stay especially if you just want to stay locally but not pay the "resort" prices. This is just one exit past the "Harzog" entrance off the 429 for Disney. Pretty darn close.
(Translated by Google) Too good (Original) Bom de mais
Wifi is awful - expect to pay 9.99 a day if you want to use your phone No room service- if you want food in your room you have to call the main line, get transferred to the restaurant, then transferred to the bar (usually have to do this minimum 4 times as they never answer) then finally you can order food and by the time they call you, you wait (forever) to pay for it- it’s cold...
We really enjoyed the Grove Resort. When my wife told me that there was a water park and numerous pools, my expectations were low. I was beyond impressed with the size of the waterpark. We enoyed the lazy river while our little one loved the kids spot which had multiple water slides in a shallow pool.
Excellent hotel for families with little kids. Super clean and modern.
Pricey but for what you get, it's worth it! Beautiful rooms. Kids pool. 2 water slides. Lazy river. Poolside food/ drink service. At time of checkin, they do add on deposit and daily resort fee (which I think may be the amenity fee). They don't accept cash for any payments of these fees.
(Translated by Google) Good place (Original) Buen lugar
Rooms are very nice but all the buildings are to complicated to move within. No signs to know where you’re supposed to go. Architectural is not friendly at all. You move between service hallways. 200$ per pool cabanas are just insane. Food at the pool is normal to bad for the price, but service is good. I ask for late check out including paying before coming and then they don’t recognize it. And after asking to be able to keep the account open after leaving the room to charge pool service the hotel closed the account and I had to paid separately making it uncomfortable. I won’t come back.
Excelent place ....
Always a beautiful place. We have stayed twice since they first opened. The rooms and community are amazing.
(Translated by Google) It was really nice! (Original) Es war superschön!
(Translated by Google) ????? (Original) ?????
Zero stars if that was possible. We were evacuating for Hurricane Dorian, looking at places 5 days prior to evacuating when I called The Grove. Most places waived pet fees and accepted pets all together even though they wouldn't normally but unfortunately were booked. The Grove was only accepting ONE TINY per under 2o pounds and charged a $250 non refundable fee. This is completely unacceptable and one of the reasons families cannot afford to evacuate and are left potentially injured or worse. Will never pay a dime at this place. Thanks for nothing
The spa service dept like NEVER i repeat NEVER answers the phone ive been trying to book something for two days now. I guess i will take my business elsewhere !
I love it slides,pool, good food and overall recommend it
We've been coming here since they opened. We are locals and have literally told hundreds of people about this place. Well, they lost our business unfortunately after not allowing locals to come enjoy their bars and amenities without staying there. We recently brought our kids there and the staff was very rude.
(Translated by Google) Excellent (Original) Exelente
(Translated by Google) I loved the very helpful housekeeping and a very nice place for the family. (Original) Me encantó las housekeeping muy serviciales y un lugar muy lindo para la familia.
(Translated by Google) Super vacation water park for the kids suoer accommodation (Original) Super vakantie waterpretpark voor de kinderen suoer accommodatie
Bad too busy
This hotel its perfect for a big Family ! Very clean and Amazing rooms ... my family and I loved the water Park ! Its awesome
Beautiful place, 3 bedroom was very spacious.
It's Orlando's best kept secret. Secrets are best kept a secret. Rooms with leaking bathrooms and staff promise to move you and totally forget about you. To leaking dishwashers, lifts out of service, TV's that don't work, very poor maintenance of rooms and building. The safari park where only one ride is ever active. The surfing experience that is $20 per person. If you are looking for a luxury experience this hotel isn't for you. I have stayed in better travel lodges. I think the pictures give you a good overview of the poor quality of this hotel. They charge for the car park however if your on the 7th floor you have to drive to floor 5 or 6 depending on which building your in and get in a lift. It's one lift for all 7 floors, it's quite often quicker to walk.
Just home from 12 days at the Grove Resort and I have to say the whole family loved our time there. We opted not to stay on one of the Disney or Universal resorts and are very happy with our decision. We also rented a car and found that at any time or day, during our stay in Orlando, the The Grove Resort was no longer than 40 minutes drive from the theme parks. We visited the Universal parks on 6 of the 12 days and used the Grove Resort for our "rest days", relaxing by the pools or gently drifting in the lazy river. The staff at the Grove Resort were very friendly and helpful. The 3 bedroom apartment we stayed in was perfect for our stay giving us no complaints with regards to facilities/ cleanliness etc. We would highly recommend the Grove Resort as an alternative to staying on the theme parks if visiting Orlando.
The rooms are great but the service and hours not so great for the price you ahould be able to have adult time everything closes at 10pm
The rooms are beautiful however...the power was going out on and off. The room refrigerator stopped working, no air no tv exct. The hallways where pitch black outside of the room, the pools and water park where shut down..which is the only reason we stayed there in the first place. They offered NOTHING to correct our inconvenience. Any time we asked about it we where told "I dont know". Was very disappointed.
One of the most Posh Condo resort in Orlando.Spent 7 days here with my family and had one of the most relaxing,enjoyable times possible, plus resort is only 15 minutes away from Disney World. I'd definitely stay there again !!!
Booked a room for 2 nights. 5th floor Room was nice but woke up to no electricity. Elevators not working. Had to use stairs which was pitch black. No emergency lights we had to use our cell phones to guide us through. Then found out pool and waterpark was closed due to electric problems. This was our purpose for coming here. They didn't want to compensate us at all but finally refunded us and they checked us out. We couldn't even get back in our room to get our things because they deactivated our keys. Needless we left and went to Mystic Dunes Resort . What a waste of a day.
Clean with lots to do.. could add a nice restaurant to make it better
Great apartment! Very nice swimming pool and staff. Good location, awesome prices... will be back
This was our 2nd time here and it was amazing!! My husband and I had dinner and drinks Friday night and our bartender Brooke was on top of everything and very accommodating. Our pool side server Kat at the kids splash zone did wonderful on Sunday. Kat made sure we had everything we needed. Our buzzer was broken and she was still very attentive. The bartenders at Longboards made really good drinks. The concierge were very accommodating and made us feel welcome. We will be choosing this resort from now on
My family and i spent 3 nights at the grove. Every night here was pleasant and easy. The staff were professional and polite! No matter where we went in the grove, our food and drinks were timely and delicious. Furthermore our drinks and food were perfect. Our room was immaculate when we checked in. House keeping does a great job! We also rented a cabana and our server was perfect. Our drinks and food arrived in a timely manner. We received exactly what we ordered. Again i cannot stress this enough, Every staff member my family and i encountered was professional and knowledgeable. Every questioned answered. All our requests delivered. 10 out of 10 would recommend
a lot of love bugs but was ok
Such an amazing place. I would go back again and again.
(Translated by Google) Excellent very good (Original) Exelente muy bueno
Really bad resort!! We are here right now spending time waiting because they don't have lights power and we can use the facility amenities at all.. Not pool!! And Not Waterpark!! We ask in the lobby and they don't know when the light is going back and we ask about some discount refund and they just said if we will do check out they are going to give to us 50.00, that is too much less of the half the full night price. In resume, everyone are disappointed and we are lose time of our vacation time!!. Bad, bad, too bad!!!
I am currently sitting in my room at the Grove Resort and Spa in Orlando Florida. The room is without power and the AC (of course) is not working. I called the front desk and was advised that there is an electrical issue with the site. Last night there were no lights in the pool area as well. Also, I had to call maintenance to disconnect the bathroom fan as it sounded like an old Diesel engine on its last legs. Overall, the room is nice and the bed is comfortbable. Our current experience, plus the fact getting to the Grove Resort is no picnic, I think I, and my family (10 of us) are one time visitors. In addition, when my son was checking in their room encountered AC issues. It was supposedly repaired, but hours later they had to change their room. Note: we have just been advised that the pool area has been closed!!! So the main attraction for coming here is now unavailable to us.
Its beautiful resort. Nice staff, clean and comfortable environment.
We had the best time my family is definitely going back next year
Nice amenities, but there is no daily housekeeping and they don't provide brooms or anything to keep your place tidy. There were no posted signs regarding smoking, so there was always someone smoking in the vicinity. Add that to heat and humidity and the smell was disappointing.
Loved the surf Machine
We stayed in early June 2019. Our rooms were not ready at 4 PM check-in. We never received our resort credit so my bill was $100 higher than expected. The waterpark was cool but only had 2 slides. Our problem was that only ONE slide was operational at a time. The lazy river only had about 30 tubes so we never had one of those while floating. I called about my credit card bill twice and left a message with no returned call. We ate at the restaurant because of the resort credit and the food was god awful. But I didn't complain because the resort credit would wipe it out, I thought. Way to many awesome places in that area to return to a place that can't even call me back.
Wow to say the least! This place is amazing; we stayed 4 nights and I am so glad to have experienced such a place! Very clean and the rooms were amazing with every amenity you could ask for.
It was very nice!!????
A very good resort!
(Translated by Google) Excellent!!! (Original) Excelent!!!
Great resort, it would be nice if the checkin was before 4pm, and checkout after 10am. Also whenever there is lightning the water park closes, but there should be other activities to supplement. Otherwise nice clean pleasant.
Great facilities, close to Disney parks 15 minute drive
Beautiful and pleasant place. You have everything inside.
The facilities, flats and location are outstanding. The only thing negative I can say is check-in and check-out timings. Especially check-out time is 10 am, you can use the facilities after checking out. However, there is no shower and dressing room. In any case, it is very nice place and you can choose it without thinking.
Large accommodation and a great water park
Great place very nice and clean. My 3rd time going there always fun for the kids.
(Translated by Google) Excellent resort with water park. (Original) Excelente resort con parque acuático.
Very Clean .....service is great!!! Family had a great time
The accommodations here a nice but it is very clear that most of the staff are not happy working here. Not only is it difficult to get any helped asked for but the amount of time it takes to get what you even have asked for ....takes forever!! The staff except for the bellmen and guards upon entering the resort actually greet you... no one else even bothers to look at you or even offer a smile. This is very saddening! This place is nice for now but I doubt it will stay very nice for very long. The staff are ultimately what can make or break a business. I like this place but I doubt very highly that we will return. This place has potential but it seems very clear that the staff HATE working here. So to those who read this..... this may not be a big deal but I hope it reaches to those who can make this change. TAKE CARE OF YOUR EMPLOYEES!!!! They can make or break you!!!
The hotel was amazing. The rooms were nice and big and the beds were comfortable. The swimming pool was really big and fun to swim in. I gave it 4 stars for 1 reason, the fire alarms kept on going off for some reason. Maybe 2 times in an hour. If that hadn’t happened then I would have gave them 5 stars.
When we checked in we were to pick up our park passes, which the hotel staff could not find and stated rather rudely they did not have. The next day (after losing a day) we went down to the lobby again and insisted the package was in the lobby according to the ticket agency. Amazingly they found the package containing our park passes, they had been in a drawer in the lobby for several days. This delay caused us to miss a day of fast passes and miss a reservation for breakfast at Cinderella’s castle. When I explained all this to the Manager (Claire) she could have cared less and asked why I did not take it up with Disney. The error had nothing to do with Disney it was due to incompetent staff. Apparently the agent who checked us in at the time of arrival did not know how to check for guest packages and did not ask anyone, she just stared at us and said there was nothing for us. For missing virtually a day at the park and missing our reservation at Disney we were refunded $35.00. I DO NOT recommend this hotel!!!!!
My family and I spend almost 2 weeks here we had amazing time great place to bring your family. The rooms was beautiful and clean and we love the water park. All the staff from check in to the pool area and the house keeping was wonderful we surely will be back again
This place was very nice, the food was delicious and my whole family loved it. One of my favorite parts is the FlowrRider. Its $20 but such a good deal for 30 mins. There is a water park called surfari and a pool named The Springs Pool. Also, the room is very clean and it came with a keurig and all coffee ingredients. It came with a dryer, a washer , a sofa bed , and everything you need to be comfortable.
Loved the pool. Game room is good. Great location. We will go there again.
A nice secluded resort off from all the actions on international drive . Neatly furnished rooms and good customer care. The pool is perfect for young kids.
(Translated by Google) Very clean room! But only the weather is cloudy and the pools close, something somewhat ridiculous because it is not even thundering away. I looked very exaggerated taking into account that many families come to their children to enjoy this attraction in a hurry, I really do not believe that I will invest again in a vacation here! (Original) Muy limpia la habitacion ! Pero solo esta nublado el tiempo y cierran las piscinas , algo un tanto ridiculo pues no esta ni tan siquiera tronando lejos . me parese bien exajerado tomando en cuenta q muchas familias vienen a q sus niños difruten presisamente de esa atraccion la verdad no creo q vuelva a invertir en unas vacacion aqui !
Great customer service! The rooms were large, with a full kitchen--the fridge had an ice maker. The balconies are screened in. Bathrooms are huge! Keurig in the kitchen, with kcups at the ready. We decided to stay here due to the large room size, suite style, and because of the water park and the game room with putt-putt golf. There are three other pools, one with a zero-entrance splash/play area for the littles. On Saturday they inflated a screen at one of those pools and played a movie. We went for a long weekend immediately prior to the beginning of the school year and it wasn't as crowded as I expected. The parking garages have entrances near each hall--sounds a bit weird but but the hotel is built like three hubs. A bit confusing to navigate inside, but a breeze from outside. Our ac stopped working late Saturday afternoon and the front desk immediately radioed for someone to work on it. The ac was running great when we got back that evening. The front desk was incredibly nice and helpful with my questions during our stay, and always had friendly attitudes. Close to Dunkin Donuts, Publix and Aldi grocery stores, Chick-fil-A--probably five to ten minute drive from a bunch of stores. Great place for kids of all ages. We plan to stay there again!
Best place I've been to.
Love Jean L.
The best Resort I have been into. My kids were extremely happy.
Clean rooms and friendly staff.
(Translated by Google) Excellent place, I recommend it, very comfortable rooms, good service and lots of fun for children. We had a small inconvenience with the room however in a very kind way they solved everything and we were very satisfied. They have a full kitchen with everything you need and the quality of the cleaning is spectacular. Is a good place to spend time with the family !!! (Original) Excelente lugar, lo recomiendo, las habitaciones muy cómodas, buen servicio y mucha diversión para los niños. Tuvimos un pequeño inconveniente con la habitación sin embargo de una manera muy amable resolvieron todo y quedamos muy satisfechos. Tienen cocina completa con todo lo necesario y la calidad de la limpieza espectacular. Is a good place to spend time with the family!!!
Finding the restraunt was like endless narrow hallways.
No room cleaning service. When we checked in they told us that our room would be cleaned once during our stay, which surprised us, but since we were already there, we accepted those conditions. Turns out that our room was not cleaned, or beds made even once. When we complained they told us that they would do our room before 6pm, but they never showed up. The day we were supposed to check out, an employee knocked our door at 9:50 am to ask us when were we leaving, because check out was at 10 am. When we checked in the lady at the front desk told us that check out was at 11 am. My husband walked over to the front desk to clarify check out time and the lady told him that the day before they had decided to change check out time to an our earlier, but they didn't have chance to let all their guests know. At the end we were able to cjeck out at 11 am with no pronblem. Water park was fun for children, as well as flip flops.
Beautiful resort with a nice water park and a great lazy river. The rooms were clean and come with about everything you need in them. The rooms are about like a furnished condo. The staff was nice and attentive and the food was surprisingly good (altho at hotel prices). I would definitely stay at the Grove again and have already recommended it to friends.
4.5 stars, really. The resort/water park was amazing. The rooms were clean and spacious. The pool food was great. The drinks were delicious. The staff was friendly and eager to help in all ways. In fact, the day we arrived they had a room ready at 10:00 so we were able to check in and go to our room before heading to the pool /water slides/lazy river. We rented a cabana every day and were extremely happy to have a shady spot large enough that we could all gather for lunch and drinks delivered right to us. The ONLY drawback was that we were given an accessible room without being asked. We had a 3 bedroom/3 bath unit for a party of 9. 6 adults and 3 active children, plenty of room for everyone, but as we were there for a week, the lack of storage and prep space was a little frustrating. I just wish they'd asked us if we minded the accessible room. The resort grounds are quite spacious, as many have mentioned, so much so that once we parked and brought all of our bags/food/beverages in from the parking garage, we didn't feel like walking all the way back to the front desk to switch. In retrospect, we would have, but didn't see all the inconveniences at first blush. Nevertheless, we all had an amazing time and will return soon.
Beautiful gigantic resort located very close to Walt Disney World. Service needs some improvement though. They lost our reservation we we called ahead, and even when we gave them our confirmation number there was mass confusion because they said the computer "gliched" and gave us and old confirmation number. The front desk reception employee sent us to the wrong building after checking in. Extremely difficult to navigate through the resort, most people had their resort maps out when walking about. Very few food options considering the size of the resort. They also shut both their pools down for 3 hours because of 15 minutes of rain.
Clean accommodations friendly staff, water parks on premise have something for everyone.
(Translated by Google) Formidable has a good time (Original) Formidable se pasa bien
We had a quick staycation and the property was very nice and we had everything we needed. My only minor complaint was it was very hard to navigate as there are no signs and it was like a maze. The rooms are very modern and clean and the food at restaurants was also very good.
Never made it to the stay. Called to book a room and the staff was very unfriendly and unwilling to help. This is my first time to Orlando and so I had some questions on local attractions, transportation available for kids, etc. The staff made it seem like I was a bother for asking questions. My wife wanted a room that overlooked the Lake Austin and we were told by the reservation agent to book a superior view room to obtain this view. I was ready to book the superior view room but asked for confirmation that we would indeed have a view of Lake Austin. It was at that time the reservation agent said they could not guarantee anything even though your booking an upgraded room. I asked to be transferred to a manager who was also less than helpful and very anxious to get me off the phone. Lesson learned, do not waste your time booking at the Groove Orlando. There are several resorts that are very close offering the same amenities with the same price range.
They kept on closing the pools and water park due to bad weather. We haven't got in yet, and we're staying for the next 5 days?
**Update - a week later, only contact from management is their reply below, stating that they were happy that they addressed some issues. NOTHING has been addressed. Beware folks ------------------------------ My girlfriend and I rented three suites for a family gathering for 3 nights. The Good - the grounds, lobby area, restaurants, gathering areas, pools and water park are very well kept - perfectly clean and very nice. The Bad - the service is terrible, and the halls and rooms are falling into serious disrepair. - We tried to check in early if our rooms were available. We were told that we would be notified if our rooms were ready early. When normal check in time arrived (4pm) we were told that they were still not ready. After 30 minutes more wait, the manager on duty agreed to comp one night per room due to the inconvenience of the rooms not being ready on time, which we found acceptable. However on checkout, we found that we were charged for ALL nights, and they only removed one night’s resort fee. The manager wasn’t available at checkout, and hasn’t returned our request for a call. - Trash isn’t removed daily, and if you need it more frequently you have to call housekeeping. They had one person working that call center, and after 30 minutes on hold we couldn’t get an answer at one point. The person at the front desk offered no help or apologies, only some additional trash bags. Our only option was to simply leave bags of trash in the hall. - The rooms have a nice layout, but have not been maintained well and have inexpensive fixtures (for condo units that are selling for $300k +). Toilet paper holders and ceiling lights are falling off, chairs are missing feet, windows have air gaps allowing condensation to form internally and blocking nice views, walmart quality ceiling fans are installed, there are no mattress protectors or fitted sheets (only flat sheets), wall fixtures have scrapes and missing paint, kitchen didn’t even have a spatula (but had two toasters), etc. - The halls have scrapes all over the walls, doors stuck open eliminating any benefit of air conditioning, areas where the ceiling and walls are deteriorating and held up by makeshift 2x4 braces, stains on the floors in many places, and corner protectors in terrible need of replacement. - The garages aren’t apparently cleaned regularly - our favorite was the dirty diapers left on the ground by other guests and not removed after 24 hours. - The lazy river at the water park had only about 50% of the floating tubes needed at peak times - everyone else was left to walk or swim. - The overall attitude from half of the staff that we talked to was that we should feel privileged to be there, and be happy with a level of service that I wouldn’t accept at a Motel 8. So yes - look at other options before spending your hard earned money here, and review the pictures.
Let me start by saying its a beautiful hotel . However the people at the front desk /check in could use a refresher on customer service & a few more employees. Even at 4pm ( check-in time) rooms are still not ready!. One morning at 4Am the fire alarm went off 3 times ,no call to our rooms or anything to let us know to Ignore the alarm.
We recently stayed here for 2 nights. The suites are spacious, very clean and upgraded. The beds are huge and extremely comfortable. Very well equipped with everything that you need. The resort is beautiful and the water park is a lot of fun. The surfing class is $20 for 30 min, not bad I thought, however, they book 5 people for the same time, so you really only get maybe 6 -10 min out of it. My 11 year old really enjoyed it though. They have 2 slides but they only keep both open if the park is highly occupied they said. In my opinion, there were enough people and people should have the option regardless. We had lunch at the water park and the Cuban sandwich and nachos were really good. We also had dinner one of the nights at the Restaurant and the food was delicious and the service was great. The second night however we decided to go for something light and order pizzas at the little store/market that they have there. Please do not waste your money. The worse pizzas we have ever eaten in our entire life. They were pretty horrible and if it wasn't because we had a big walk from our room and I was pretty tired I would have returned them and demanded my money back. That was a big disappointment. Also, the ladies working there didn't look too happy and took them a good minute to realize I was standing right in front of them while they were talking to each other. Not the customer service that you expect in a place like this. The rest of the staff was very professional and friendly in the rest of the resort. The next morning before checking out we went back to the restaurant hoping to have a nice breakfast and they have a pricey buffet not worth the money in my opinion. $25 per person for the basics: Scrambled eggs, bacon, some danish & donuts, potatoes, grits, and some fruit. Nothing special for the price. Overall, we had a great experience. We would definitely recommend it and go back again. Just skip the pizzas and the breakfast buffet.
Kids love it. I will go again
I just delivered furniture to the resort but it looked really really nice there are really friendly
To far to walk to the poole area. Especially when your handicap, to far for the restuarant, bar, amusement arcade Just to far for anything. Room was nice but the other stuff was to far to walk.
Dr. Mohammed B.
It was a nice stay. The resort is new. We stayed at a big suite, and it was new. All items were new.
Sheima Al S.
Apartment is great. But housekeeping is just a nightmare. As what we were told that they will change the towels daily but they used to keep the dirty ones on the floor without changing them. We’ve complained to the reception twice and they just apologised. Today we came back to the hotel and found our apartment’s door widely open. We were in Disney land since morning God only knows how many hours that door was left open like this. I am so disappointed
Rooms are spacious, resort is extremely clean, wait staff is awesome! My only complaint is the outside bar and grill is infested with bees everywhere... that’s an easy fix! My kids ran from table to table because the bees were swarming... u walk up to order and literally 7-10 bees r swarming.... do something please... we have been to many outside bar and grills and NEVER had to deal with this??????????? When the wait staff is swatting and dodging, u have a problem!
Very nice place nice rooms but no customer service. Told different story’s everyday on housekeeping. Keeps bringing towels but now have 3 days worth sitting at the door and no one wants to pick them up. Just make sure you know before you check in. Poor service.
Suite was comfortable. Air conditioning was good. View was great. Close to home.
This was difficult to score. Close to a 2. Will try to offer a concise review. We were able to check-in a little early...around 2ish. That was good. Could have used the pool before our room was available but we didn't. Check-in staff was friendly. Had a three bedroom suite in building 1 on the 6th floor. Nice view of the water park. We requested a pack and play but it wasn't waiting in the room. Quick call to guest services and they promptly delivered it. It was gross and it couldn't be disassembled to be washed. Settled for Lysol wiping it down along with our customary Lysol wiping of the room. Glad we did this because it wasn't cleaned very well. The master bathroom had obvious water damage. You could see it on the wall, floor molding, door jam and in the grout on the floor. Half way thru our stay the shower leaked again. They attempted to fix it by recaulking a wet surface. Didn't work. They need to shut down the room then do a permanent fix on the leaky shower plus check for mold. You could tell they had tried quick fixes before. Overall, the place seemed to take the cheap route on everything. Elevator lobby for our floor to the parking garage smelled like the elephant habitat at the zoo. Pool areas are great. Life guards are attentive but not too much of sticklers for the rules. They let you have fun as long as you're safe about it. Water park has awesome amount of sun all day. The other pool gets nice afternoon shade. Pool bartenders have their work cut out for them especially at the water park side. They could have been faster. The bartender on the non water park side was just plain slow and for no reason. It's a short and easy drive to Disney. Drive to universal Studios or Legoland are longer. It was great having the washer and dryer. The dishwasher just plain didn't dry. We used it once then decided to hand wash everything else. Kitchen layout is really awkward. You can barely open the fridge door. The fire alarm or carbon monoxide alarm went off at 4AM then 2 more times in the next 20 minutes. Called guest services and maintenance. Waited 5 minutes for each because no one answered. Eventually called emergency services (911). The operator said they'd received several similar calls. Fire department checked our room and we were back in bed around 5. Multiple folks around the resort had similar experiences that night. The phone people apparently overwhelmed and couldn't answer all the inbound calls. For our troubles the gave us a credit of $150. It is a good price point and the water park is nice. The rooms are disappointing as they were pretty beat up for such a new place. Overall, I doubt we'd go back. From other reviews we've read it seems there is a pattern of cheaping out on fixes and up keep here. It's a shame because it could be an excellent place.
Goncalo Lazzaretti F.
(Translated by Google) Excellent structure, yet far from everything. Resort fees of $ 30 per day plus 15 parking. Fire alarm rang at 4 am waking everyone up. Check in 4pm however room was released only at 5pm (Original) Excelente estrutura, porém longe de tudo. Taxas de resort de 30 dolares por dia mais 15 estacionamento. Alarme de incêndio tocou as 4 da manhã acordando todos. Check in 16:00 porém quarto foi liberado apenas às 17:00
Just completed a 3 night stay and I have to say overall, I am disappointed. Upon check in on Monday, the fire alarm sounded and then at 4 am this morning, it went off 3 more times. Pretty much traumatized my little one. The food on site is very mediocre. The first night we ate at Valencia, the food looked good. But had no taste at all. My daughter’s kids pizza wasn’t even cooked all the way. We ended up leaving the property for dinner after that. The market lines were ridiculous. It took over 20 mins just to get an ice cream and the pizza is only available after 5:00, the deli sandwiches are pre made. On Tuesday, there was lightning in the area so they closed the pools and water park and we were told it would reopen when it cleared. This was around 4:30. Well the sun came back out and no thunder/lightning and they did not reopen which was extremely disappointing. The water park was very fun even though they only operated 1 out of the 2 big slides at a time. We were first told one of the slides was broken and then told by another lifeguard, they only do 1 slide at a time? Really makes no sense. This place has a lot of potential. I loved the room, very spacious and clean but not sure that makes up for the shortcomings on other aspects. Don’t know if I would stay here again!
4am fire alarm goes off and wakes up 4 tired adults and 4 frightened children who refuse to sleep in their own bed now. Tried calling guest services to make sure everything was ok, not working. Called from cell phone, 15 mins waiting, no answer. Very upsetting, very tired and now very cranky.
The Good: - Nice rooms - On-site 'waterpark' - Friendly staff - On-site dining - Pretty surroundings. The Bad: - Very confusing building layout - Lacking in some minor maintenance aspects - Air-conditioner tried to freeze us alive - On-site restaurant's (Valencia) menu is lacking - Very loud A/C units at the east-facing rooms - Firm beds, thin pillows. - Always heavy traffic between resort, airport and other Orlando POI We landed in Orlando mid-week late afternoon and yet it took us hour-and-half to drive to the resort. Taking major highways was insane, traffic was very heavy. It was an unpleasant experience considering we just got off the long flight and were ready to relax. We thought, well, maybe it was evening commute time around Orlando that was the culprit, But no, next two days we spent around 3-4 hours per day in traffic just getting to near-by destinations that supposedly near by. No rime or reason, all hours of the day just traffic in every direction we went - north, south, east west. Morale of the story - if you plan anything else other than lounging at the pool all vacation long, pick a better/closer location to places you plan on going. On our first day there we arrived and checked-in around 7pm and since we were very tired from all the traveling we decided to have a dinner in resort's own Valencia Restaurant. Although restaurant was almost empty it still took around 30 minutes for us to get served. Menu itself is whole another story, you are free to choose from pizza, pasta, rice, burgers and few pathetic sandwiches/wraps mall/food-court quality but on much nicer plates. Prices however made us feel like we are dining at the legit restaurant. I was unhappy with my order of "Ultimate Beef Wrap" that lacked in taste, size and beef. After that disaster of a dinner we decided to cook our own food, which seemed like a breeze since our room came with a kitchen and even a blender. In the morning we discovered that one side of the toaster doesn't work and fridge doesn't make ice. We reported the issue to front desk and they did promptly delivered a brand new working toaster, however ice-maker was never repaired or turned/on. I doubt it was a ploy to get us to come to their bar for overpriced cold drinks, but that thought did cross my mind. Shopping the area for food yielded another surprise - everything at the local supermarket was uber-expensive. Although not resort's fault, but good-t-know if you are on a limited budget. Now to the A/C tha was trying to freeze as dead. Every night it would default to very cold setting, right after we go to sleep and we would wake up freezing. Needless to say not an experience you are looking for traveling to tropical paradise. Now to A/C units themselves. Although we lived on the top floor, restaurant/bar below us in front of the pool area had very loud a/c units on the roof that made nearly impossible to sleep, despite being 6 floors above. Mind you we didn't open windows or balcony doors at all. We had to buy ear-plugs next day just so we could sleep at night. Now to the beds themselves - although not the firmest hotel bed i've ever had to endure sleeping it was right there at the top-5. After first two nights i had to resort sleeping on the couch after sleeping in the bad gave me little rest and backache every morning. I understand this issue isn't relevant to most people but if you have back issues - you must know. Children sized toilets barely foot of the floor. I'm 5'10" and found them to be too low and uncomfortable to use. Went in the bathroom comes on automatically every time you turn lights on, no separate switch for it. It was very loud and woke me up from already not most restful sleep every time someone went to use a bathroom.
Amenities are not as they appear, room need to be maintained better, broken handles, cabinets and such. Room had a terrible smell. My teenagers couldn’t even roam around as the halls are dark and dirty seemingly very unsafe to be alone in for women or children. Very hard to get anywhere this place SUCKS!
Great for families!
Everything it's awesome the apartment and facility the service the food it's ok but I hope in the menu add Latin food.
So much fun
Loved the room. Resort was cool, fun and kid friendly. However, customer service and responsiveness was definitely lacking. We didn’t have A/C for over a day. The fan in one of the rooms was broken. Numerous glass wall arts throughout the hall ways had been broken with sharp edges. To get someone to the room was an absolute mission, wait times with front desk and waited hours and hours for someone to come fix the AC. Their excuse was that they were at full capacity. Full capacity shouldn’t be a reason. If it is a reason, then I’d say they were beyond capacity and that would be a mistake on their part which hindered our experiences.
Great price for the pretty big apartment. The place is new and fresh, swimming pools and the bar are amazing not mention about kids water park, our stay was perfect !! Thank you
This is what was waiting for my kids in their bathroom after returning from the pool. I have no idea what kind of bug but I have been waiting for someone to come remove it. There was also hair in my bathroom from a previous guest as it is not mine. Has so much potential and needs to do a bit better
Great value. Beautiful resort. Kiddies fun place Large space/ rooms for family . Great and friendly staff. Pricey but worth every cent.
Wow, wow and WOW! This place is a little far from disney and other areas. However, it has a very nice waterpark inside the resort which makes up for it. Additionally, the rooms are HUGE! Our room was a 3 bedroom with over 1500 square ft and we loved the modern interior design. Full kitchen, restaurant in the resort and arcades for kids. The prices are not bad either. I would definately come back.
Was a great family vacation atmosphere had plenty of things for every age including tweens and adults. Staff was plentiful, pleasant, and friendly everywhere on the premises. Would have given a 5 star if it wasn't for the fact there was no broom for my tidy wife. Lol Maybe think about brooms in the units, can only help both parties. But would recommend to everyone. Thank you for a great time. Oh yes I wanted to also say very convenient for all attractions Orlando has to offer if you decide to leave the resorts property!!!!!
A beautiful place to stay.
I LOVE this place. It's sooo clean, the staff are really friendly. I can't rave enough about this place. It is absolutely kid friendly. Worth every penny. The grounds area well kept and beautiful.
Our family of 5 take several staycations a year as we live right here in Florida! This was our second time around staying at the Grove and this time was disappointing. The first time was nothing short of amazing which is why we opted to come back. Customer Service needs improvement with friendliness. The gentlemen at the check in counter was a little too obvious with not wanting to work nor accommodate. Cash registers broke when attempting to buy items. No accommodations there either. The bar attached to restaurant was extremely slow, all the adults in our section by the pool were complaining. After experiencing having to make our own beds as housekeeping dropped off sheets, cash registers breaking down and a long wait at the bars. My family and I picked up our belongings and left. Will not come back to this location. I am currently looking up other resorts in this area in hopes of better service.
Huge waterpark for kids, and most importantly its included!!!!
On hold for over 10 minutes, just trying to reach a guest.
(Translated by Google) Excellent stay, pool, waterpark very attractive (Original) Excelente estadia, piscina, waterpark muy atractivo
The rooms and the facilities are fantastic.
(Translated by Google) Guide (Original) Giid
(Translated by Google) very good (Original) muy bueno
Beautiful place with great service. My only issue is them at the signs to get to the rooms were SUPER confusing and my family got lost multiple times.
Not enough elevators at this resort, we had an awesome view of the fireworks, we watched for three hours straight, the pools are awesome but filled up quickly to capacity. I would probably visit again.
Very family friendly. Beautiful facilities. Staff pleasant.
Awesome place to eat!! Great atmosphere! Rain cut it short!
Black Hills Metal B.
Awesome place to stay but if you need to call the front desk for anything don’t bother.....they just leave you on hold! Pool towels have a $20 deposit.....????
It's ok started out moving not getting room I asked for then had to move rooms . If your handicap unable to walk much this isn't the place to stay to much walking to get to pools and to rooms
Great for families full kitchen water park .
I recommend this resort 100%
AMAZING experience.. We stayed in the 3 Br 2 bath suite with a FULL SIZED KITCHEN. Very clean and well kept,water park and arcade was fantastic. Kids had a blast . Staff was extrenely friendly and very helpful.Great price point. I would definitely recommend staying here and will make future arrangement to stay here again. THANK YOU GROVE RESORT FOR THE WONDERFUL EXPERIENCE....
Saleh Al J.
Uncooperative staff And the price is to high really I feel pad
Sterling E S.
Clean, friendly, peaceful, and accommodating.
Marisol Araque F.
The best place to stay in the area.
A good family-run hotel, very close to Disneyland, spacious rooms. There are 3 pools with slides and activities for children. Reasonable room service. Food at the hotel's restaurants at a reasonable level.
Awesome place to live in
We stayed at The Grove for one week in July of 2019. It was a fantastic experience; The professional service, the wonderful accommodations, and the abundance of amenities were all top notch. The rooms are the beautiful and very roomy and the full size kitchens along with the washer/dryer came in very handy. We loved the pools and abundance of beautiful nature. We’ll definitely be staying here again. :)
Beautiful & kids had a blast!
H Noel R.
Nice rooms, huge place you will need a map. Cool pools and decent waterpark. Downsides, parking not free, food in restaurants there eh, you’re better off going to chilis! Not free to do as much as you want. Oh had family come by to visit but sorry family you are not allowed to use the pools or waterpark even if you paid to park you are not welcomed since your nota guest, so defiantly not a fully family friendly place. 1st experience and last. Best kept secret is true please keep it that way feel bad for the owners…
(Translated by Google) Apartment huge, well equipped, clean! Friendly staff at the reception. Safari Waterpark great laid out! (Original) Appartment riesig, super ausgestattet, sauber! Freundliches Personal an der Reception. Safari Waterpark toll angelegt!
This resort had everything you wanted. Polite and helpful staff. Our stay was brilliant. Would be back.
(Translated by Google) Nice resort. Very family friendly. Well equipped apartments. (Original) Schönes Resort. Sehr Familienfreundlich. Gut ausgestattete Apartments.
PROS: The resort itself and rooms are well decorated and clean. Rooms are as pictured on website. The kitchen was fully equipped to cook meals, and suites have a washer/dryer and full size refrigerator. Water park was great for the kids! There are a few other pools in a separate area. There is a small marketplace, ice cream shoppe, and arcade. My family and I had a wonderful and relaxing time. CON: There is no daily housekeeping. They do change the trash daily, however. The most negative aspect about this resort is all the tacked on fees that they don’t necessarily tell you about. The resort fee is stated somewhere deep in their website (I think, but did not know at the time) and is charged per day ($35). Parking is charged daily as well and there is an additional occupancy tax— what is that?? We paid for half of the cost of resort when booking, and on arrival had to put a $100 deposit (for what?) which didn’t make sense to me. The food was not that great, but hey, if you are hungry you will eat it lol. You think you are getting an awesome deal when you see the sales/discount on the website, but truly your stay will be on the pricey side . It may be worth it still to many, I don’t regret going at all- lots of wonderful memories made, but it makes it seem deceiving and you may find yourself disappointed at the end of your stay just because costs were not disclosed up front.
Everything was great, from the parking, to the size of the suite, to the many amenities.
This place is amazing! Me and my mom and my sisters had and amazing experience ????????. Great service . Water park was amazing , me and my family already booked a room there for August 8th ????.
Great accommodations, fantastic water parknot too far from Disney.
Awesome apartments.. super fancy! I enjoyed the lazy river too .. not a huge water park .. but it’ll do
Phenomenal I would recommend definitely!
Great place, clean and beautiful. I will definitely come back.
Woukd give 5 stars as the accommodations, and resort are amazing, the food however does not fit the rest if the awesome resort:/
Very nice place great for kids
Because my kids love it
My wife and 4 kids stayed here the last weekend in June, everything was fine good service and atmosphere. We did not like that in the pool area games start at 3pm, it should have been scheduled for sooner. When we got back to the parking lot and head home since we live in South FL., we saw our car had been hit by another car in the parking lot. The other person was a 21 year old woman with a 4 month old baby, she had apparently lost control of the car because it didn't have any brakes going down the ramp, handed the baby off to someone that was on the outside and she jumped out of the car. The director of security was on the scene and the Florida Highway Patrol had been called, the lady kept stating "dont worry i have full coverage i do, i do". I told my husband wait here i am going with the kids to the Guest Service area and bringing the manager. When i arrive back the FHP and lady had already left. I asked my husband what did they give you and did you get a copy or picture of her insurance card? They had only given my husband a police report. I asked the director of security "do you have cameras?" he stated "no" so i said "if the lady had decided to fled the scene, how would she have been caught?" so he says " our security is tight and she wouldnt have left" so i asked " Well if you don't have any cameras how would you be able to prove in court that, it was her?" he did not answer. My husband called our insurance and proceeded to call hers about 1 hour later. She had not called her insurance so therefore, we were told we could not file a claim or start one unless she called. I searched her record and this lady has several charges of theft, so i knew we were not going anywhere with her insurance or what she said about her "full coverage". We asked the manager and security if they could contact her and let her know she needed to call and they said no it was out of their hands, and did nothing. We were back and fourth with them for hours and hours.. all this time were trying to figure out how we would get back since her insurance would not do anything and rental car agencies were closed. Finally after more than 5 hours or so a gentleman named Steven from the hotel came to us nicely and said because of this incident he was going to provide us with a free hotel room. My husband and i were very humbled and surprised that this man that wasn't even there while we were trying to figure out everything did something nice for all of us. The manager did nothing and the securities did nothing but just wipe their hands clean and leave. We finally ended up paying our deductible through our insurance and paying a rental ourselves the next day. It has now been 2 weeks and the lady still has not called her insurance. I don't believe their staff provided the right customer service or have the security measures they should. But Steve was amazing and he wasn't there and was the only one that did something nice for us.
(Translated by Google) Familiar, Beautiful place (Original) Familiar, Hermoso lugar
Great pool, and amenities. Grounds and rooms were lovely. Tons of fun at flips flops the on site arcade. Elevator wait times were extensive and Hot in crammed hallway. We used the stairs most of the trip and stayed on the 7th floor. This is our second stay and would recommend and stay again.
BEST KEPT SECRETE IN THE AREA! This is one of the most BEAUTIFUL locations we've ever seen! As you drive up the gorgeous entry to the estate, you feel like you're entering an exclusive resort... Which you are. The gated resort offers elegance and seclusion. The exquisite amenities are only available for the guests so there is no feeling of being over crowded in the water park or anywhere else on the grounds. Be sure to visit the game room which is fun for adults as well as kids! The water park is spectacular and fun for everybody. I'm sensitive to the sun, but I just put on a big hat and grabbed an inner tube and relaxed floating around the "lazy river"... This Grandma loved it! It's close to Disney and all the other parks.. There's a FREE ride to the Disney parks and that is an awesome perk to offer! Every step of the way, they treat you like royalty! <br/>Shopping, restaurants, grocery stores and everything else you need or want are just around the corner. <br/>By the way, the prices of this exclusive resort are in the same range of ordinary crowded hotels. You just won't believe that you've actually found such a magnificent, place!<br/>We had the BEST location of all... The unit we were in was unit 2205 and it had ALL the comforts we could ask for. A fully equipped modern kitchen, full size washer and dryer, COMFORTABLE brand new beds, plenty of room for everyone to be able to spread out and enjoy. These units are actually individually owned so you don't feel like you're in a hotel... It feels like you're in your own personal condo, yet the cleaning staff is available every other day if you want them. We were absolutely thrilled with this unit 2205. Everything is BRAND NEW, crisp and clean, fantastic view and so comfortable! We will deffinately be coming back here for our next Disney trip and we'll be sure to stay in our favorite unit 2205!
It is a fairly new place. So everything was beautiful, and immaculate. My only complaints are, long walk to get anywhere. And, I thought the no smoking on the patio or $250.00 fine, is a bit much.
Mold mold mold....safety violation First room put us in had 2*2 foot areas covered in black mold. One leak was from a bathroom tub and the other leak was from the windows. event took us to another room that had mold all over the baseboards from window leaks. I let the manager know and they said they know they have window problems but they still put people in these rooms with mold in them. And it's not a small amount of mold either. all the windows have gaps in them and you can see daylight and water has been pushing in for a long time. The third room they gave us had mold but you could tell they've just painted over it. The balcony door also had no lock and it's on the 6th floor. there's so many safety violations in this place I'm going to call the department of business and professional regulation.
Luxurious and clean accommodations. Waterpark and pools beyond expectations. Will come again!
Great!! I’m beyond impressed
Every time we called the front desk, they were very attentive and prompt at addressing our needs and concerns.
Love it here. Very nice rooms. Love the bathrooms and kitchen. Love the pool and lazy river.
This is the place to be around all the Parks. Good location, very spacious rooms. Friendly staff. As these are appartments you are free to do what YOU want. Great job to the team of the grove resort
Upon arriving to The Grove Resort Orlando we checked in and right away the price was way much higher than we had booked it for. The Representative told us that they had to add on a $50 dollar resort fee plus $15 dollars for parking, yeah that would have been fine if that was told to me before hand, so watch out for that. As matter fact we originally booked for $179 a night(which we stayed 2 nights and 3 days) and it came up to 700 plus dollars. Before leaving the check-in, we asked could we do a late check out request in advance and she told us we would have to ask on the day of check out(I'll address that later on in my review). Once we arrived to the room, it was indeed very clean looking and comfortable. Although we did have one towel that seemed to not be washed or at least not properly so beware before you dry off with one. We expected to have great customer service and love this hotel. The first night we had a problem with the tv and called customer service and waited on them 30 minutes before having to call back. Called back and it took them 15 more minutes to arrive and fix a 30 second problem to solve. Every time we called to ask a question, NO ONE never knew the answer or they directed us to call someone else "who DIDNT" answer the phone, which resulted in us having to call back. They didn't clean our room because they only clean rooms every other day, which I think that sucks. The pool and water park was cool. But wasn't what we expected because of the price. We paid 10 dollars for a hot dog and chips and had to buy the drinks separate. This place had microchips inside their pool towels and if you don't return it, you get charged 20 dollars per towel, yeah micro chips! They shut down the pool early both nights for rain that lasted no more than 10 minutes! Long story short, this place is super expensive and not worth all the hype they claim it to be. We might as well stayed at Walt Disney World Resort for all the money we spent here. The day of check out we asked for later check out and they denied our request but still had rooms available and according to the person we spoke to, they were booked full and that was a lie because I called back to ask. In a few years this place will be run down and no good just like the other popular water park hotel called Coco Key. Its just expensive and shiny because the building was built in 2017. The customer service SUCKS there, no one is helpful and they charge you for every single thing. They claim to want to accommodate you but they really only just want to suck you in and get your money. You'll have a nice time but after spending so much money, you'll surely regret it!
Look at the bright side, I got my steps in for the day. The layout is confusing when trying to get from one wing to another. and it takes forever to get around, the day we were there the main pool was closed, and then our elevator broke, yes we were on the 6th floor so we used a different elevator which put us even further away and we couldn't change rooms because they were booked full. Then we couldn't find any ice maker so we went to the front desk where they charged us for a bag of ice!!
Our 1st trip here. Overall very good! Friendly staff & good amenities. Some criticisms: Pizza here is aweful. I'm not sure they know what pizza crust should be. My wife & I have walked into the corners of the king sized bed at least 4 times each. The base sticks out & doesn't leave much room to get around. Watch your shins! No place in bathroom to hang up towels or wet clothing to dry/ reuse. Glass tables in living room. What were they thinking? Hint kids and glass not compatible. Not enough elevators per building. They run slow & they're not yet fully done construction/full capacity. Could be a future problem. They rent pool towels at $20 each! The return checkin doesnt leave you confident they will reconcile your towels. Will come back when we visit Orlando in the future. Easy to get to Universal and Disney
Beautiful and relaxing
I loved it ?????? see you soon
Amazing. Massage was ok. But ambience is awesome
We were excited for our getaway, when we arrived at first glance it was big and gorgeous. We were greeted by Sergio who informed us check in is at 4 and would probably not have a room.(most places say 4 but usually check you in before that) Luck was on our side because he gave us a brand new room right away. Our room was better than expected and was like a apartment. We noticed walking to the water park that there was not a lot of signs to point you in the right direction. Once at the water park we realized you would be charged for towels so we didn’t take any which had we known we would’ve packed towels. Then the main pool was closed and it took forever for us to see a waiter. While laying by the lazy river we were bit several times by flying ants. The park then shut down due to weather and didn’t reopen after it passed. We realized we had no hot water to shower once we returned from the pool. Maintenance came (Elmer) he was very nice but unfortunately didn’t know what to do to fix it. He informed us they knew about this issue. My spouse was able to walk Elmer through how to fix it. When the water was turned on we were burned because it was set to high. On the way to eat at the restaurant again no signs to get you there, the buffet was cold, not many choices for food, and the wait staff was rude. After leaving the arcade and walking back to room I fell due to slippery tile near the garage/entry way. I was crying my daughter which thank god I was able to keep her from getting hurt. Unfortunately, I did get hurt. The P elevator to get to our room was not working after dinner and we had to climb 6 flights of stairs to our room.(this is after I got hurt, there are no phones around and no other elevator to use) When we called to inform them of the elevator not working and needing a first aid kit we got the run around. 45 minutes later one was brought to us and that gentleman explained the elevator goes down a lot. The next day at the pool there were no chairs available at all. Overall, our room was beautiful but the food is over priced, awful, and not many options, the arcade was just enough to make the kids happy about the pool being closed and no other activities, to far to walk, to many fees, and not enough signs. We have still not received a itemized bill since leaving. We wouldn’t recommend this resort unless we hear back from a manager regarding our issues. Will update soon.
Words can't Express how beautiful and fun this resort is. Staff is excellent!!!!
The Taxis H.
9/10 would recommend rained all week
Great place to stay whilst in Orlando. Fantastic rooms. Great service. Lovely staff. Great pools, especially for children
Very nice resort
This place is beautiful at first sight. Then you see that the pools are filthy and what is advertised is actually not here. The restaurant is a buffet that is subpar. The only thing good about this place is the suites.for 340.00 for one night is a complete rip off.
Nice place... but not completely up to the high standard it could be at... I expected better.
(Translated by Google) Holiday and living area (Original) Tatil ve ya?am alani
Pool area has been closed since we got here because of rain but refuse to give rain check no accommodations or anything I will not be returning
Currently staying here and I don’t understand how this place has so many positive reviews. The only positive is that the rooms are spacious. The food is mediocre at best. Housekeeping was supposed to come yesterday and the room was unoccupied until 2pm until our son had to take a nap. Since they could not come in yesterday they gave us a hard time about coming in today, which is the first time I’ve ever experienced this at a hotel. The grounds are ok, but there is garbage left around the pools. If you’re only planning on sleeping here and spending the rest of your time elsewhere then it may be ok.
(Translated by Google) Excellent (Original) Exelente
Perfect! Spacious, contemporary decor, clean, friendly and helpful staff, good food, good stores, amazing waterpark and pools. Everything you need you have it right here. I loved this place! Next time I go back to visit Orlando this is going to be my place to stay from now on.
Great hotel. Nice and new
The room we were put in was not ready to be used yet. It was brand new construction and it smelled like paint and dust. No cold water in the bathroom faucet and leaking water from the bathroom shower almost got on all my clothes. Room facing main entrance and a bunch of other rooms and no curtains in the bedrooms, like being in a fish bowl.parking floor super loud like being in a wind tunnel,unbearable.
Mariana Anzola G.
(Translated by Google) Beautiful (Original) Bello
Stayed at the resort for a week and everyday the water park was full to capacity .. This was not stated when we book the hotel that once full to capacity we will not be let in .. we came on a vacation with children and we could not even use the water park . So this one one amenity that we could not use . Also we were charge for TOWELS .. I will not recommend this resort to anyone WestGate is MUCH MORE BETTER INCLUDING STAFF .. The staff there are no help and basically just push us away .. Lauren bad manager and Clare no help ..
(Translated by Google) Until July 15th 2019 - Invest and stay in what's yours! Where your money never takes a break. Your opportunity to shop in Orlando - Florida Intermediation with the largest Real Estate Agency in Brazil Without having to leave Brazil. !! * 2 and 3 Bedroom APARTMENTS, Fully Furnished and Decorated! * 5 minutes from Disney! * Complete 5-star Hotel Management! * The best attractions and conveniences near you * Daily transfer to Disney! Talk to me and we will set up a meeting with the Real Estate and Real Estate Manager! Lopes Company Cléia Broker Whatsapp: 011 99199 - 3358 I created: 186,452 (Original) Até dia 15 de Julho 2019 - Invista e se hospede no que é seu! Onde seu dinheiro nunca faz uma pausa. Sua oportunidade de comprar em Orlando - Flórida Intermediação com a maior Imobiliária do Brasil Sem precisar sair do Brasil.!! * APARTAMENTOS DE 2 e 3 Dormitórios, totalmente Mobiliados e Decorados! *Há 5 minutos da Disney! *Gestão Hoteleira completa de 5 estrelas! *As melhores atrações e Conveniências perto de você *Transfer diário para a Disney! Fale comigo e marcamos uma reunião com Gerente da Incorporadora e da Imobiliária! Corretora Cléia da Empresa Lopes Whatsapp: 011 99199 - 3358 Creci: 186.452
Great place lots of amenities, really great staff! We had problems with our rooms on day 1 and they resolved the situation quickly. Awesome place to stay!
Rooms were great, very clean! The water park was fantastic, you dont even have to leave the resort! Food at the restaurant was very good. We will definitely be back!
This place is beautiful. Love the space in the rooms and the water park. Great for families.
A Google U.
Very disappointed and unacceptable for the conditions of our room and the results. Unfortunately all you will receive is an apology and wish that you will visit again. Please check your room not sanitary or worth the money. 5 Star Not!
Everything was great overall. I'm taking a star because housekeeping was just ok. The room had a small leek in the wash room and one of the bathroom fixtures was coming off the wall.
This gated property is simply nestled away from the hustle and bustle of other hotels and resorts in a quite and subtle location in Orlando Florida. However, it is a quick 15 minuet drive to some of the most famous parks and attractions including Animal Kingdom, Downtown Disney, etc. You absolutely cannot go wromg at this location with updated andmenties and decor that will accommodate you and your family. We received free parking and an upgraded room that was more than worth the price. The property is still being built and is still relatively new. I am choosing to revisit this site again in the future!!
The walls are thin the beds are hard House by the water parks are great and they have fireworks but there are miles away
great hotel but not too close to the theme parks/////
The Resort is very nice. Great water park. Its family friendly.
Overall great stay! Rooms were clean spacious (3 bedroom suite w/balcony and pool view) there some downs. Compared to other resorts they lack in having more things to on top of the fact everything closes at 10pm. And some of the pools on certain nights close at 8pm which would be fine if they had more activities to accommodate teens as well as little kids. I really had a problem with the 4pm CHECK-IN (BE AWARE) IF YOU'RE DRIVING DOWN..... I don't think you should be charged for a full day stay if half of the day is already gone, it should be adjusted in the pricing. Everything was about 30 to an hour or more away. They are still under a little bit of construction but beside that I would say good stay. Would like to see it once all the construction is complete and added attractions.
My family and I love the place. From the room to the staff and waterpark, everything is great and friendly. I would recommend it to anyone vacationing.
(Translated by Google) Very nice clean excellent service (Original) Muy lindo limpio excelente servicio
Resort is very nice and clean. I wish some of the amenities were included with the stay.
Took a while to navigate the hotel. Water park and pools were great. Rooms were spacious and clean. Food was awful and very expensive.
So my family and I stayed for 4 days, 3 nights. A total of 9 people, including a baby. At first we were very impressed by how nice and friendly the staff was. The pool areas were great, water park was great, restaurants and bars were just as delicious we expected. By the second night we were all very happy and content with the decision we made to pick The Grove Resort for our birthday mini-vacation, and ready to give them a 5 star review when we returned. However, on night 3, our last night, at about 12 midnight we started seeing COCKROACHES walking up the walls. Trying to celebrate a birthday, we stayed up later than normal on this night....glad we did too. After finding one on top of one of the queen beds, and killing it, we decided to give concierge a call. With no luck on the phone, I walked downstairs and explained to the front desk what we had seen. The front desk staff was shocked and offered to comp our resort fees and sent up a cleaning crew to change our sheets and clean up the dead cockroach, which they did about 15 min later. Cleaning personnel arrived and did a good job, however the longer we stayed up, the more roaches we saw, also finding them in kitchen and bathroom. Killing a total of about 8. So after a night of NO-SLEEP, mostly because the kids were scared to sleep in their beds, and it was very uncomfortable not knowing how many more were crawling around, I was ready to talk to a manager and explain how our night went. The next morning, I walked downstairs to check-out and was able to talk to a manager, I asked that we get our last night comped, due to how uncomfortable we were, and unable to sleep properly. She explained that the resort is owned by a third party and she couldn't make any financial decisions, and that she would have to get the room "professionally inspected" and make a decision based on how many roaches they find........not ok. I would have to pay full price at check out and that she would later contact me with a decision. Well, I predicted that once I paid, it was game over and there was no way the "professional roach inspectors" would side with the guests. I guess the 8 roaches we killed weren't warranted as an actual infestation, which is what the manager told me when she called me a few days later with an apology because nothing else was to be done on their part. Worse thing about the whole experience....the roaches were GERMAN ROACHES, which love to travel in your suitcases. the one star is because we enjoyed most of the trip, except for that last night, which my family will never forget.
This place is beyond wonderful. If possible go to the original page and see location and events. They have an amazing water park and the Grandkids loved it. The staff were all very helpful and courteous. The rooms are expertly filled with any needed supplies. From Shampoos Body wash too a complete full kitchen. From Coffee maker to pots and pan. I will most definitely be coming back. Great place well worth the ride!!
Very clean, organized and well constructed. They obey your privacy and very respectful. I loved our stay. I wouldn't mind coming back next week if I could.
Everything was absolutely amazing. The staff were all pleasant and the rooms were very clean and spacious. The amenities and water park were a great hit for the kids. Well worth the price and my family and I can’t wait to go back .
I was just visiting friends there. The rooms had multiple bedrooms, kitchen, washer and dryer. Atleast the one they were in, and living room.
The walking distance to the pool is way to long. Walking thru the hotel is like an never ending maze. A bedroom door was mistakenly locked and the resort had no key to open it so they had to break the door down!
I stayed with another family. The rooms was amazing. We enjoyed everything. The water park was nice, the arcade was small but just enough to satisfy the need to play games. I agree with another reviewer the grocery store is pricey. The restaurant was great an accommodating. I've a great stay!
It was spectacular. The kids loved the waterpark and the surf simulator was amazing. The service was great and the rooms were lovely.
(Translated by Google) Excellent hotel, good choice, treatment, comfort, security and water resort reception The summit of magnificence live with you in a thousand good (Original) ???? ????? ??????? ???? ????? ????? ???? ???????? ????? ???? ??? ?????? ???? ???? ???? ???
Loved the room but we had to ask for more towels, soap, and coffee.
Great and awesome stayed there for vacation with fam for the last to years
Had so much fun here
Such a great place! We had a blast and the amenities were excellent! Highly recommend!
excellent accommodation, communal facilities require a bit more maintenance, and onsite restaurant needs new chef.
Kids safe an alot of fun
They do not clean the room unless you have stayed in the resort for longer then 5 days. Not a family friendly place if they will not clean room. I do not recommend and it is overpriced considering no cleaning rooms policy.
Best place ever every time in Florida I stay here
Vacation here for a week awesome place.
The rooms was a very nice size. Had small kids and enough room for them and me. Had everything I need in the room, full kitchen, washer and dryer, very close to Disney theme parks. Loved this resort. Nothing negative to stay. My kids and I enjoyed our stay will be returning.
Very nice condo with several pools and water park included. The water park has a lazy river, 2 slides, a huge pool, lazy river, and restaurant. They provide towels at all pools. There is also an arcade, a deli/ convenience/ gift shop, restaurant and bar. They do have a shuttle to the parks as well. There are various layouts. We stayed in a 2 bed, 2 bath, with balcony, living room, full kitchen, and laundry room. It was large, clean, and spacious. The only downside is that the layout is confusing and some elevators are not fully functional.
The hotel rooms were huge kitchen 2 bedrooms an a master bedroom pullout couch the arcade was awesome and the water park was outstanding
One of the best resorts I have stayed in FL. Many pools to chose from. The rooms are big, bright and clean. Service is amazing.
Beautiful place to stay
Nice resort the curtains in the bedroom need to be dusty but the rooms were clean and also be careful there is wildlife out there living near pool area.
I challenge you to find a better place than this in the area at that price point. New road opened up just north of the resort. You'll be in Disney world faster than you can say Mickey Mouse North on Avalon right on Western way
My wife’s Pandora bracelet was stolen from house keeping and our room was very unsanitary. From the reviews we researched before choosing I would say it’s not accurate at all. Front desk did a great job trying to resolve the issues but the rest of the staff are awful.
This place is crazy literally in the middle of nowhere , but so cool and there is a water park like whatttt
Really loves the pools and slides
The resort is amazing... we went to celebrate my friend 60th birthday, from a great water park, an arcade, restaurants and much more, it was a nice place, I did talked to my friend who stayed there and unfortunately her experience wasn't the best one, seems that the rooms where not ready by the time of check in, they were ready 2 hours later and they took all their luggage so her family couldn't even enjoy the water park since all her clothing was in there, also the fridge was broken and even after sending twice technicians they didn't fix it so all her food got rotten, I'm very happy to hear the manager took care by going himself to buy the spoiled groceries for us to celebrate my friends birthday, I thought places like this were more organized, this is why I give it a 4 stars, i hope my next trip there I can say from a top local guide that they have fix and repair all these issues. Overall after all that we did enjoy the water park and the surroundings, beautiful landscaped.
Great for family vacation. Resort is clean and staff are friendly. Spent majority of two days in the water park. Flowrider is lots of fun. Onsite dining is typical resort pricing. Food was good. Check in process is lacking, room was an hour late, waited in line twice. Other minor point, navigation is like a maze. Signage could be improved on campus. And a little lighting on Avalon entrance would be helpful.
Very Pretty Grounds, Great pools & water park fun, Nice rooms, comfy beds & Friendly Staff. I did not like the Parking charges and the garage only parking compared to other local resorts. We had a small leak in our master bathroom closet. It was an easy drive to Disney however & overall a nice stay.
Beautiful and very different. Awesome experience.
Can do better
Staff was very friendly and willing to help. Three small room issues t v went out around 10:30 PM, shower curtain 10 AM and ran out of coffee A M. All three issues were taken care of immediately. Could not have asked for better service. At the water park servers were there to make your visit more enjoyable. We rented a 3/3 room. Room was clean and stocked with most anything you would want plus the room was very comfortable. T V in living room and all bed rooms. I have a BAD back do to injury and mattress and pillow is very important to me. The mattress was very comfortable the pillow was flat and provided no support. Bring your own pillow. I have two complaints that are more specific to my handicap needs than to most people. 1. They seem to have roads all around the property to include a center road that runs around the property all the way to employee parking which is a very long walk for employees if they work near the water park and guest if staying around building C. For me it was a very hard walk to get to the water park with Granddaughter and family. As I said they have road ways and plenty of battery carts. What they don’t have is any type of tram service. They could easily provide one picking up and dropping off guest and employees as they drive around the property. That would be a great feature for handicap people, guests and employees. 2. I grew up in the day when everyone smoked. I know it’s bad but still do it. I DO NOT throw my cig butts on the ground and I respect those who don’t smoke. However I noticed in the back or side door of building C people went there to smoke. There are no trash cans Or dispensers for cig butts. Therefore, people were throwing them on the ground around landscape. That looks bad. This area is out of the way of most people. No reason not to have trash can and cig dispenser in that area along with a couple of chairs and a table like the ones at the entrance to the water park. I hope if the Grove reads my review that they consider both 1 and 2. Number 1 would be a great help to those who are handicapped and a good service to all guests and employees. Number 2 would keep the landscape looking better and provide a better place for smokers. Remember smokers are paying guest also. I know I just payed for five nights in a 3/3.
I’m not sure how the hotel got more than just ok . It looks beautiful on the outside but you must take a closer look. We were highly disappointed that the bed sheets and towels in our room were all stained up when we arrived. It was an instant turn off. I’ve been to Orlando and stayed at many resorts and this was a first for me. Two bathrooms two bedrooms and all soiled . We also found a shoe in one of the rooms so it was not cleaned properly . Ok so we contacted the front desk to ask that the bedding and towels be replaced. The house keeper was a very nice lady with a good personality however as she’s changing the bedding she has to keep changing the sheets because some of the newer ones were also stained. She’s literally showing me the stains and shaking her head in disbelief as well. That was a vibe killer for me, I don’t think that I will enjoy the rest of my stay here.
Amazing accomadaton. Best hotel we've ever had the pleasure of staying in
This resort deserves all 5 stars. I did my homework with pricing the resorts close to the Disney parks as well as other parks. This resort was very reasonably priced compared to most and has a lot to offer. My grandchildren couldn't get enough time in the water park and the pools. I believe they enjoyed the pool time with all the slides, etc. as much as the Disney parks. The restaurant at the resort has amazing food at reasonable prices. The grocery store was too pricey but had most things that you would need. We only made one trip to their grocery store and found a local grocery store just a few miles away. Overall, I would highly recommend this resort if you are traveling with children and/or grandchildren.
Ariel Salvador G.
(Translated by Google) Very good place, pity that a little isolated, but incredible everything! (Original) Muy buen lugar, lástima que un poco aislado, pero increible todo!
We really liked the resort! The water park area was great for younger kids! Water slides, zero entry pools and tons of chairs and umbrellas which is hard to find at a resort. The rooms were fantastic (and at a fantastic rate). And the kids just loves the arcade room. The negatives: We made a reservation at the sit down restaurant at the Grove and it took us an hour and 15 mins to get our food from when sat down. I also got food poisoning from there, so wasn’t a great experience. The people without a reservation waited for over and hour and a half to just be seated. Also There is no signage so most guests seemed to be lost a lot and take a lot of wrong turns. However we would definitely go back again!
I am staying at this hotel from June 17 to June 21st. When I came and check in, the receptionist gave me a scheduled for full cleaning room on Wednesday, June 19th. And in June 19th, we went out whole day and back at 11.30 pm night . Our room still the same, no pick up trash, no towels, nothing clean. I tried to call the receptionist and just let them know about that and want more towels but they transferred my call to someone but no answer. I tried call one more time and after that , nobody pick it up. I walked down and saw the woman at reception and told about it and she said sorry and gave me towels and set up another schedule full cleaning today in June 20th. We went out in the morning and back the room around 1.15pm, and nothing clean. I called to the receptionist and she said schedule around 9 am to 6pm. I know it but I just make sure, they cleaning my room today and said will see, she said nothing and hang off the phone. Never comeback this hotel anymore. I think they are professional but not.
Excellent resort with excellent amenities. I would like to point out this place has a flowrider. Which is the best thing since sliced bread... the instructors are wicked and this thing is so much fun. Highly recommended
Great studio appatrtments. Pool areas were great, could do with more choice of places to eat on site. Overall, good family resort.
A great place for the family. The rooms are big and the kitchen is fully stocked.
The place was nice. I wish at check in they would tell you about events happening and where the restaurants are. I was shocked to find out about parking fee and resort fee when I arrived.
Tutoriales Caseros Y M.
(Translated by Google) The rooms are excellent and the hotel very clean but if you come with the idea of ??spending an afternoon in the water park or in the pool, you should look at the weather before. They completely closed the park just because it was about to rain (which we understood) but when we went to the pool they reopened it because it was closed and they told us we could use it. We changed and the children and we entered. After 2 minutes they started to take us out. My children aged 2 and 3 cried a lot because they started playing. I think they should have better communication between the water park and the pool because it is illogical that one side is open and the other closed. (Original) Las habitaciones son excelentes y el hotel muy limpio pero si vienes con la idea de pasar una tarde en el parque de agua o en la piscina, deberías de mirar el estado del tiempo antes. Cerraron completamente el parque solamente por que estaba a punto de llover ( lo cual entendimos) pero cuando fuimos a la piscina la reabrieron porque estaba cerrada y nos dijeron que podíamos usarla. Nos cambiamos y a los niños y entramos. A los 2 minutos nos empezaron a sacar. Mis niños de 2 años y 3 lloraron mucho porque empezaban a jugar. Pienso que deberían de tener mejor comunicación entre el parque de agua y la piscina porque es ilógico que un lado esté abierto y el otro cerrado.
The place rocks. Fun slides, nice pools, great amenities.
The only reason I can't do a five star is because of the parking. It seems to have been overlooked when designing the building. Too tight, not enough spaces per each floor. No restrictions on where people can park. People from any floor can park anywhere. Other than that this place is awesome. The rooms are nice and clean, the staff is friendly and welcoming. I like the design of the building because it prevents people from other sections of the building running around all hours of the night disturbing you while resting.
Absolutely beautiful. Food prices way too expensive is my only complaint.
Perfect place for the whole family!!
(Translated by Google) Very nice facility, both for relaxing or for fun, highly recommended. Would book again. (Original) Sehr schöne Anlage, sowohl zum Entspannen oder auch zum Spaß haben sehr zu empfehlen. Würde wieder Buchen.
The bed and parking is just okay.
(Translated by Google) Beautiful place to stay ... (Original) Hermoso lugar para hospedarse...
(Translated by Google) Beautiful place (Original) Bello lugar
Awesome beautiful place to vacation!!
(Translated by Google) Great!!! (Original) Excelente!!!
Enjoyed our one night stay. The rooms are modern and clean. The hallways are a bit confusing and finding a way to your room or parking lot could be a little difficult, but the amazing water park makes up for it. One slide was out of service but we still had a lot of fun. Will gladly revisit again.
This place was amazing!!! The kids had a great time and it was awesome for families. The prices are great and the staff are friendly.
Great new water park just wish there was outside access and not have to be staying at the resort to enjoy. Food and drinks are great a little over priced, But overall place is a must see for families.
My family and I have enjoyed this resort to the max.. The staff is so friendly! I can't express enough how much peace and fun we have had for a whole week! I have decided to make this resort our family getaway spot. We will definitely be returning back..
This hotel was stunning, super clean and in a perfect location to travel to Disney and Universal....central for everything but at the same time it felt secluded. Would highly recommend!
Beautiful, roomy suites. Nice pools!
Therealdirtbikekids Wheelie B.
The hotel was very beautiful the staff was Very professional.. The only complaint that I have Is it took them a long time to open the pool After a short scattered thunderstorm besides that the property is very beautiful and updated
The price is reasonable. They location is great. Our main issue was our room was not clean. We have what we hope is chocolate above our door frame. Multiple towels had hair imbedded in them. One of our bedroom lamps was missing the cover. Our floor smelled like paint.
Enjoyed our stay here!
A very beautiful and well kept Resort affordable prices rooms are fantastic the water park three pools
This place is amazing. The rooms are big and comfortable. The pools are so much fun, especially water park and lazy river. There game room is fun and miniature golf. The restaurants site had great food and presentation. The cabanas were very accommodating and Matt our server was great! I truly loved the resort. Prices to be aware of: self parking and daily resort fees. Also, the game room is expensive but kids have a blast. I didn’t give it 5 stars because I was a bit unhappy with my check in. I arrived at 5pm, was told my room was not ready. Check in is at 3pm. The girl at the front Claudia just told me that the room was not ready. We were pretty exhausted from being at the park, and wanted to rest a bit before heading to pool. She said that I could check in but they couldn’t guarantee time room would be ready. That is ridiculous for a 5pm check in. I asked for a manager and if they couldn’t have my room ready, I wanted a discount which she said they wouldn’t do. Luckily as I’m having the conversation she got the call that my room was ready. I still feel that the room should be ready by check in, I would understand if I was earlier than the 3pm check in time but I was actually 2 hours late. Hopefully this does not happen to anyone else. Forgot to mention there is a guided your, paddle boats and fishing but we didn’t get to do those amenities.
A very nice resort that is very accomodating to families. Could use some additional elevators. Indoor parking is tight for full size SUVs. Lots of pools and a water park make staying on site easy. Food services are a bit expensive. Within 30 minutes to most theme parks but construction in the area makes getting around tough at times but that's true just about anywhere in Florida.
The worst experience ever. Never again we will return to this place. First of all the only reason I booked this Hotel instead of a million others from Orlando, FL was because of the pools and the water park it advertises on the website. But that was the one thing we weren't able to enjoy. I paid over $200 a night for 3 nights to basically spent most of the time on the room. I understand that for safety reasons they had to close the pools and water park due to lighting. But honestly there were multiple times during the 4 days we were there that the staff closed it and there was no lighting at all. Then they kept it closed for a very long time (more than 4 hours) even though there was no lighting going on at all, only a clouded day and some light rain. My kids weren't able to enjoy the one thing I took them to do, which was the pools and the water park. Also the entire weekend only one water slide would be open instead of the two there is. Making the waiting line to ride longer and obviously not allowing us to enjoy whichever we prefer better at a time. The worst part is the excuse for this issue. The staff said the reason they had one closed was because they were understaffed. Seriously? I paid $800 to a Hotel so big, with so many guests, on a busy weekend of summer; that doesn't hire enough staff in order that everything would work efficiently to the level of expectative that we highly paid for? I'm sorry that to me is HUGELY unacceptable and quite honestly not my problem. The General manager should make sure every department is fully equipped with staff to give the customer the quality of service they deserve. I basically feel like I over paid for this stay. I will NEVER come back to this Hotel. We arrived on Friday June 7 around 3pm. Right away we went to the water park to enjoy it as much as possible. Now I have a 6 year old who doesn't make the 48" required to ride the slides by less than 1 inch or maybe even less. Then again on Friday, Saturday and most of Sunday morning she was allowed to ride every single time she was measured by multiple staff members including one I remember named Nathan who said she was good to go. It only took one sore individual named Alex as it always tend to happen with these things to tell her that she didn't make the measure and was not allowed to ride. Now if my daughter was measured the very first time she tried to ride and was told she couldn't do it because she didn't make it by less than 1 inch, then by all means I would had talked to her and made her understand why she couldn't do it and that maybe next year she could. But in this case my baby girl was allowed to ride every single time giving her the idea that she was ok to do it and as a child when told not to by just one person 3 days later; she instantly broke down crying and spent the rest of the day crying and upset. Also this young girl named Alex told my other 3 daughters that if they didn't exit the water fast enough after coming off the slide she wasn't going to let them ride ever again. First of all you don't talk to children like that,(but then again she looked like she is also a kid so that figures the level of immaturity and lack of gentle touch). Second she has no right to tell my daughters what they can or cant to on a service I already HIGHLY paid for. Specially when they didn't do anything wrong. It just happens that the slide exits on the current of the lazy river making difficult at times for kids to exit fast enough. Even I as an adult struggled at times. When I confront Ms. Alex about what she had told my children she rapidly denied it in front of my girls trying to making it look like they were liars. But my 15 year old told her not to lie because she knew well that was exactly what she said and obviously she stood quiet like anyone when they know that they are guilty and have no way to prove otherwise. We spent THE WORST TIME EVER in a hotel we picked only I quote "ONLY" because of that water park.
We had a great stay at the Grove! Beautiful resort, spacious rooms, and kids loved the pools and water park!
Safari Water Park closes at 8pm!<br/>They will kick your kids out of the pool at the first WIFF of grey clouds!!<br/>Appx $270 per night!!<br/>My family and I are currently staying here for 3 nights and we were VERY EXCITED about our STAYCATION with The Grove. <br/>We arrived at 2pm early checkin was great. The plan was to quickly get settled and get the kids to the pool.<br/>We noticed while settling into our room the pool was empty and it WAS NOT raining or LIGHTNING!<br/>When we arrived at the pool it was closed and guest were complaining and stating it had been closed for appx. 2 hours.<br/>The staff eventually reopened the pool.<br/>Now its day 2 same & the situation. Rain, no lightning(understand the need for safety born and raised in Fl)<br/>pool was closed for appx. 3 hours 2p-5p<br/>It seems The Grove base their pool hours on STAFFING and NOT SAFETY. When the staff reopened the Safari pool guest were told poolside restaurant was closed, it was 5pm. Seems to be no consistency and no TRUE consideration for guest.<br/>For the cost of this resort a family could have much MORE FUN AT CABANA BAY or other similar resorts. They DO NOT close JUST because of dark clouds poolside restaurants are open when the pool is open. When I asked one of the staff members whats their raduis for lightning was he couldn't answer. <br/>The rooms are large and nice but YOU have that at home. Why would you pay appx. $270 per night to SIT in a NICE ROOM with your KIDS while they look outside at a BEAUTIFUL WATER PARK that is closed!! Lots of other options in O-TOWN!! Sadly disappointed.
Great reasonable place to stay. Clean and new.
A little odd to navigate, and not quite finished yet. The rooms are beautiful, however, and the amenities are great. Everything was clean and fresh and the staff was courteous.
First class stay, didn't, want to leave.
Great amenities, close to parks...
The grounds of the resort are beautiful. However, we do have a few complaints. I'm not one to write bad reviews and I rarely have complaints but I feel these should be addressed because it seems we encountered problems at every turn during our stay. When I booked the room online back in February, I was told that we could request a room that was facing one of the pool areas. The staff even made a note in the record. I was told this would be no problem and having a 7 year old who fixated on the idea, it was quite the annoyance that we denied this request at check in. Also at check in we asked for our package that was sent prior to our arrival. With it being 10pm, we were told that the package was unavailable because the correct staff wasn't there to get into the room that the packages were locked in. The package contained our sandals and important things we needed the next day for our early departure to Discovery Cove. We then called in the morning before we left for DC and we were again told that our items were not yet available. We had no choice but to go an entire day without essential items needed for our day trip, even though we verified several times that our package would be readily available upon our arrival. On the second day of our stay, I went to get ice from the ice machine in the fridge but there was none. I called the front desk and after waiting for 20 minutes on hold, I finally was told by a lady that it was my responsibility when we got to the room to flip the ice maker on. I was never told this upon arrival and therefore didn't even think of it. The lady told me that I could buy some in the store by the lobby. So I went to the store and they were out of ice. Another situation we had was my brother who was accompanying us recently became handicapped due to a knee surgery. At check in, we asked for a wheelchair and were told that we could call security each time we needed to use it (we decided to forego a wheelchair rental because of this). The problem was, each time we called security we waited on the phone for 20+ minutes. We called numerous times. At this point, my brother only ended up leaving the room a few times with our assistance since we could not get a hold of the security. This completely put a damper on our trip. The towel situation at the pool was lacking. We could not get our hands on any towels. We even asked the pool staff and they said they were out of towels and there was nothing they could do for us. When I brought this up to the front desk at check out, I was told that I should have come to the front desk and asked them. This seems unreasonable since its quite the walk to the front desk and we already asked staff at the pool and they never suggested going to the front desk for a towel. One night we needed extra towels and shampoo. We called house keeping around 10 pm. They said they would come with the items. Eventually, after waiting a long while, we decided they may have forgotten and we went to bed. Around midnight there was knocking and we had to get out of bed to retrieve the items. There seems to have been a lack of staff in all locations of the hotel. No one knew where anything was, the coffee lady in the store was rude, the waitresses were stretched thin at breakfast. We went to the arcade one night and spent over $50 and we only got to play 6 games. That seems very unreasonable. These concerns were disappointing to my husband and I as we truly liked the resort and were thinking about buying into a condo there. I also emailed the resort 6 times (have proof) and no one would return my emails OR phone calls.
We had a great time rooms were amazing, food was pretty good, water park was awesome, the arcade “flipflops” was amazing my family of 9 had an amazing time not far from the parks either. Great store too
I just can't give it 5 stars. The grounds are beautiful. It's really cool but my housekeeping just did not do a good job cleaning my room before check in. The room is nicely designed but it ruined my stay when my daughter noticed hair her tub. About an hour into our stay I noticed the same in the other two showers/bathrooms. The kitchen counters were also saturated with coffee cup rings which made me think maybe no one wiped it down. I wasn't even mad yet. What made things worst, I called to see if I could get someone to clean the showers/tubs. The lady said she would send someone up, 1 and half hrs. later- nothing. I called again in good spirits, some thing... No one came up. After another 1 or so in. I went to the lobby. The same nice guy that checked us in wasn't as nice. He also told us that there was no order for a house cleaning in the account. I told him I called twice. He kinda looked at me like I was lieing about it. Then he said to go ahead and go up. Housekeeping will meet me at my room. We went back to the room and waited another hour. Nothing. I again called back after waiting 2 hours. The same lady answered from earlier. I just told her to cancel. I will get some cleaner and gloves and just do it myself. Because this was just ridiculous. She told me that the housekeeping order showed completed in my account! And she would contact them again. I was done. The finally came and cleaned it about 30 mins later. I have just never been so disappointed. Later that night, my son was sitting on the bed and noticed what looked like a dried-up "booger" on his comforter so had to pull it off the bed. The next morning my friend who stayed in another room, knelt down to grab a toy off the floor and noticed another dried-up "booger" on her box spring. I hadn't even told her about the comforter. Additional more of the same color hair was near the drinking cups in the bathroom. I couldn't even go through all the complaining; it was just taking time out of my trip. I just requested a new comforter when housekeeping passed by the next day. The fiasco of dealing with the uncleanliness is the room just has me done. I have never dealt with this. They should clean the room thoroughly even if it appears to look clean. And don't leave me hanging and waiting for housekeeping on my vacation. If I wouldn't have called 4 times, no one would have came.
(Translated by Google) Super comfortable Delicious beds and has everything for children (Original) Super cómodo. Camas deliciosas y tiene de todo para niños
Nice looking kitchen also I,m a kid so anyways nice service just I think the weekly required test interrupts tye disney channnel but great service
(Translated by Google) Excellent place to stay when traveling to Orlando. Many activities for children within the facilities such as water park, surfing, kayaking (Original) Excelente lugar para hospedarse al viajar a Orlando. Muchas actividades para los niños dentro de las instalaciones como parque acuático, surf, Kayak
(Translated by Google) Complete installations (Original) Instalaciones completas
(Translated by Google) Super!!! (Original) ?????!!!
Kai Arne H.
(Translated by Google) Great facility, great service. Nice and clean. (Original) Flott anlegg, god service. Rent og pent.
Awesome time! Went right after the holiday so it was not busy, staff was great, room was amazing, just an overall fancy place for a great price!
(Translated by Google) It brings everything. Very modern and complete. 10/10 (Original) Trae de todo. Muy moderno y completo. 10/10
We checked in on Sunday and sadly we are departing on Thursday. The resort is amazing to bad there is only 5 stars it should be a 10. By far the price is awesome. And the amenities are just exceptional. It is a perfect place for a family.
Really nice room. The pool and water park were nice as well. It was pretty difficult navigating how to get downstairs from our room. Had a fire alarm signal early morning, and was a little panicked on how to get downstairs quickly. The staff was all very friendly and helpful. We had a great vacation and it is close to parks and restaurants
This is now officially one of our favorite place to stay in Orlando. We stay in the 3bd/3bth superior room and it was great. Clean, new, and full kitchen which we took full advantage of. The kids love the pool and the Water park. 1 Thing to note, the main pool area and the water park is a good 10min walk between each other, we requested our room close to the pool, not knowing it was kinda far from the water park. We love the fact that would could park on the same level at the room and a walk from the car to the room is literally 45sec. All and all, we will definitely be back.
Great rooms and views i recommended it gor big families
Excellent rooms, friendly service, nice pools, just need more activities kids can do for free-ping pong etc.
Not the best place for the money unless you have small kids
We had an amazing weekend with the family and kids! This place is a hidden jewel....
Beautiful!!! Will return! My daughter's 12th bday was an absolute blast!
Wonderful and comfortable environment, loved it.
Great super clean place. My family enjoyed everything
Everything is nice, apart from the two different nights we all got woke up by the smoke alarm at 3 am and the next night by an actual fire alarm being a false alarm. I couldve slept better at an motel 6. I guess its great, if you dont like sleeping and enjoy being woke up by loud alarms. Me, i need my good night sleep.
Gorgeous resort. Shame could not book for my return.
Love every minute of my visit
Beautiful resort and people are so amazing and accommodating!!
(Translated by Google) Cool (Original) Chévere
Really such a nice hotel!! We stayed in a three bedroom suite it was so spacious! There is something to do for every age group. I have twin two year olds and the splash pad at the water park was not overwhelming. The water is shallow and floaties weren’t necessary. The only down side is the hotel is a little difficult to navigate through the signs don’t make sense. I got the hang of it right before we left.
Absolutley amazing. The pools, lazy river, kiddie splash area. The kids loved the activities area and we loved the convenience of the bars? very clean and family oriented
Our 2 bedroom suite is clean and really nice. The resort pools are very nice. Close to Disney
(Translated by Google) Good service, good hygiene, away from it all, an excellent hotel, good pools, the restaurant menu is so-so, the apartment is well appointed, well furnished, good lighting, cozy, TB gym is good compared to hotels there, show, recommend. (Original) Bom atendimento, boa higienização, é longe de tudo, um excelente hotel, boas piscinas, o menu do restaurante é regular, o apartamento é bem decorado, bem mobiliado, boa iluminação, aconchegante, a academia TB é boa comparada aos hotéis de lá, show, recomendo.
Beautiful clean resort.
Beautiful place for family with little kids. Love it!
Great atmosphere, service and amenities!
Loved this hotel. The rooms are like apartments. Very luxurious
(Translated by Google) Muibonito place (Original) Muibonito lugar
Beautiful rooms with a full size kitchen. The grounds were gorgeous. My daughter had a great time swimming and on the water slides, and I enjoyed the lazy river. Free tube rental and towels.
Lots of room in the tree bedroom suite! Enjoyed my stay here.
(Translated by Google) A wonderful huge room. Very nice staff. Nice water park. (Original) Ein wunderbares riesiges Zimmer. Sehr nettes Personal. Schöner Wasserpark.
(Translated by Google) Very beautiful has a lot of entertainment (Original) Muy hermoso tiene mucho entretenimiento
Modern facility with great apartment rentals.
They've got anything you want. It's like heaven
Very clean and has so many things available to do.
(Translated by Google) Very nice hotel and very good service from the staff !!!! 100% recommended (Original) Muy lindo hotel y muy buena atención del personal !!!! Recomendable 100%
Cuponeando Con M.
(Translated by Google) Super bien serviciob I loved everything very beautiful (Original) Super bien serviciob me encanto todo muy bello
The staff was very friendly. Check-in was fast and easy. The unit was very large many amenities. It felt like I was home. Check-out was a little crowded but you were given the option to have your receipt emailed if you didn't want to wait in line. Only a 10 minute drive to Magic Kingdom.
Definitely fun for kids
YOU HAVE TO STAY. A brand new Resort a 100 % recommended, Valet Attendants, Bellman, Coffee Shop, Gave Shop, Arcade and more. We need a week to enjoy everything at the Resort. We stay in a beautiful 3 bedroom apartment can sleep 8 family, and friends, a great location, big parking lot and a great service. A lot of places to eat in the Resort, and outside 5 minute away and gas station 3 minutes away. 4 TV, a full kitchen, alarm clock in every room and a the master bedroom have a waking closets. The staff super friendly, the water park was a bless thanks to Nalla our server and Sofia one of the lifeguard. God bless you and your family!!! We will come back. We are competing in a photo contest in the Resort.
(Translated by Google) Beautiful place (Original) Hermoso lugar
Wonderful resort, the rooms are large and accommodating. Both pools are fantastic. The waterpark kept the kids busy all weekend. Were looking at coming back for a birthday weekend in the future.
Stay here in April. Check was a bit long even though there was not too many people. I went with and family. We checked in together so we can get out rooms close to each other. Our rooms were not ready and this was around 4pm. About 30 minutes later my friends got their room with a view of the pool which they booked. It took 2 hrs to get my room. I was told that its take a long time for the housekeeping service to clean the rooms. After i finally got my room and the kids are tired from the traveling, i was expecting a beautiful view of the pool area but it was not. I got a view of a pond. I would have given them a 5 star but because of the room issues and the service in the restaurant i gave them a 4. We eat dinner at Valencia restaurant 3 evening. I felt the service felt short. I have to complain on the 3 day before they step it up. Btw the food was just ok.
We loved staying at The Grove Resort. The property is beautiful, big and the rooms were perfect. Loved the apartment-style setup, with tons of space and everything we needed right there. We enjoyed the water park with our toddler and the restaurants/bars onsite were so convenient for meals. Only a 15 minute drive to Disney and half the price of Disney resorts. I would 100% recommend. Cannot say enough good things about this place. We will be back!!
Beautiful resort, but don’t let that fool you! Customer service is horrendous here, lack of employees and lack of hotel knowledge by their employees. You get what you pay for, I will not be staying at here, nor will I recommend anyone to this location.
Very nice has everything you need and more it's like staying at home but better things to do.
I loved the decor! Very nice modern resort.
Amazing place !!!
Nice new resort with great amenities for guest. I would definitely stay there again.
Really nice place to stay. Room was clean and staff was very friendly. I had very good time with my family in the water park. I will definitely go back in the near future.
(Translated by Google) Very nice big area. Great water park facility. Large room (Original) Sehr schöne grosse Anlage. Tolle Wasserpark anlage. Grosse Zimmer
Jorge Jacob I.
(Translated by Google) Show, wonderful place and spectacular food .... (Original) Show, lugar maravilhoso e uma comida espetacular....
Nice place to stay. Pretty and clean.
The hotel and staff where really good. My only compliant are the elevators. They don't have enough. You can wait a long time for one.
This is a late review from me but I couldnt not review the Grove because they were really great to us. Myself and my wife came to Florida on vacation from Ireland to get married last year, it was just the 2 of us. The staff at The Grove made it really special. We stayed a couple of weeks and everyday the staff were so friendly and helpful. I am a security guard myself and I found that the security guys on the gate were so welcoming and nice I was really impressed. On the day we got married the reception staff left congratulations balloons for us in our apartment , it was really lovely to come back to. All the reception staff were really great. When we come back to Florida we will definitely stay again.
Expected so much more. Room is nice, but if you are staying for 2 days you won’t have your room cleaned ????. Also our room was right by the pool and we were on the 5th floor but could hear everything at night till late lateeeeeee. (playing movie by the pool from 9pm till like 11pm my kids could not fall asleep it was SO LOUD !!!!!) little market downstairs had expired prepared food. low quality. Interior parking garage is dangerous, not wide enough.
Like a mini town, filled with family fun
This place is great for families
Really nice and great hotel, very hygienic and spacious
It's a family friendly place to stay. Employees are great. I will come and stay here again. Great pool, game room and restaurant.
Bellman and bell girl very nice and friendly
Aside from needing a couple days to navigate around the resort, it's a fabulous place with a massive water park area for kids and adults. Great pools. Would definitely return.
Awesome rooms for the price highly recommended
Great relaxing place for families after a long day at Disney. All the amenities are there, nothing forgotten. Very clean and well taken care of condos. Highly reccomend!
I loved it.... willing to return as soon as possible
Loved every minute of it
Ignacio Gomez A.
Rooms are big enough for two families of four each, the resort has a water park inside! Everything was clean, service is awesome and there's even a convenience store inside the hotel. And it's just 15 mins away from Walt Disney World
(Translated by Google) Resort justified his title of 5 stars! There is a lot of everything for children according to any age and parents have a tasty meal and a great rest. The apartments are huge, clean, the mattresses are comfortable, fresh linen, laundry, drying, a full kitchen for self-service, free transport to and from any park, tickets can be bought directly at the resort, a mini store in Labby, staff service ???????????? ...., the resort completely saves you about taking care of where to go and where to look for something if you forgot something at home, in general, only all the positive photos on Google map correspond of reality. With children super fan! Swimming pools, water slides, children's fountains, surfing! Nature, walkways, ease of movement, unlimited towels, umbrellas, sun beds ... have it all! Our family, children 10 and 3 years old, say many thanks to the resort, for our great time !!! (Original) ?????? ???????? ??? ?????? 5 ????? ! ????? ????? ??? ????? ?? ?????? ???????? ? ????????? ???? ??? ?????? ???????? ? ??????? ?????????. ???????? ????????, ??????, ??????? ???????, ????? ????????????, ??????, ?????, ?????? ????? ??? ????????????????, ?????????? ????????? ? ????? ???? ? ?? ?????, ?????? ????? ?????? ????? ? ???????, ???? ??????? ? ????? , ?????? ????????? ????????????????????????????????????????....,?????? ????????? ????????? ??? ? ?????? ,???? ?? ????? ? ??? ?? ?????? ????, ??? ?? ????? ????, ???????, ?????? ??? ?????????????????????????? ?????????? ?? ???? ????? ????????????? ????????????????. ? ?????? ????? ??? ! ????????, ?????? ?????, ??????? ??????????, ???????! ???????, ???????, ???????? ????????????, ??????????? ?????????, ???????, ??????... ???? ???! ???? ?????, ???? 10 ? 3 ??????, ??????? ???????? ??????? ???????, ?? ???? ???????? ????? !!!????????
Really great and beatiful rooms with lots to do.
Really nice! No complaints
I was amazed when I saw the resort it was breathtaking. Some of the staff was super friendly except the female security guard with the blonde hair. She was very rude and have absolutely no customer service skills. She's very unapproachable and mean. The room was beautiful but I gave it two stars because my pillows and sheets had a bad odor with brown spots on all the pillows. It was gross. Overall my experience was okay but could have been better.
The only con in this hotel is the outrageously over priced drinks. Otherwise everything was 5+ stars! Amazing resort, outstanding rooms and amenities. Location was superb to Disney.
Very classy establishment. Really happy with the resort overall. The water park could use a shower area so that you can get ready to leave instead of going back to your room. Good value on expedia as a VIP member
The fact that hotel charges for parking per car, fees for pool, fees for trying the surf wave, fees for staying is beyond ridiculous! Fees are hidden when you buy via other websites. We got hit with over $100 in just fees to be able to check in and use the pool!!! I would never recommend this stay for any one! Room was nice but you dont even get it for 24 hrs! Check in at 4pm and leave by 11am! NOT worth the MONEY! $500 for your 19hr stay. There are other better options in Orlando.
Very luxurious that comes with large living quarters, however it was very pricy
Excellent place for families ???? Been to Florida in 6 places and will go back here. We were there off the season tough so don't know how crowded will be other times. Has it all, big pools, very hot tub, water park inside the hotel area(!), grocery store, big clean rooms, good restaurant (special thanks that they made the kids specifically gluten-free burgers!) ?? Spa was great and my girl had kids manicure as well ???? Some complain it's too far from everything but don't see the problem since you go everywhere by car anyway. It's not That far. For us it is easier not to be near all the fireworks (literally) and noice around Disney area, my kids don't like the parks much because of that (noice, too many ppl) so for us this was great. We still visited yet again many venues with a car but it's good to have stuff at hotel too so you don't have to go somewhere all the time. Eldest is 13 so needs at least a waterpark to have fun, pools are not enough. Ah yes and they had game room, which could have been better though, but it was okay. Cleaning service had problems and front desk not that welcoming or the kids place personnel... but all other personnel just great, especially water park and spa ????
We just left The Grove Resort this morning after a 3 night stay and our 7 person party could not have been more pleased. It was an awesome experience from the moment we opened the door to our spacious 3 bedroom apartment. We had more fun at the pools & game room than we did at Walt Disney World. I have to say I was a little concerned when we were getting close to the resort, as it is far away from the lights and congestion of Kissimmee and international drive. However, that turned out to be a blessing in disguise. The hotel was close enough to anything we needed, Publix and Walmart were less than a 10 min drive away. The full kitchen allowed us to prepare home cooked meals and we were able to coordinate our cleaning day with the hotel staff for the days when we would be out of the room. Getting to the park was no problem as the shuttle picked us up and dropped us off at the ticket area, saving us time and $20+ to park. The water park was truly the highlight of the trip and the we’ll be laughing about our attempts to surf on the artificial wave for a long long time. I’ve stayed in many luxury resorts near Disney in the past 10 years and none held a candle to what The Grove offered to myself and my family. Our only regret is that we didn’t plan a longer trip. We can’t wait to return again next year. Thank you guys so much! We couldn’t have been more pleased!
Good resort... return customer
Above our expectations. The pool, lazy river, water park and flowrider were fantastic. Our kids loved it. The landscaping and palm trees are beautiful. There was a separate splash pad for younger kids. Top notch, high end amenities, super friendly staff. Would recommend to any family without any hesitation.
Just leaving here now after 8 wonderful nights with a family of 5. Amazing and spacious gorgeous hotel room & beautiful grounds. Water park, pools, hot tub, water slides, lazy river, game room, awesome customer service, friendly staff, great food and environment!!! We will be back!!!
Bethzaida De P.
(Translated by Google) I loved this place. The beds are excellent to rest, fortunately it has no carpets so it is all clean and impeccable. It has a washing machine, dryer and full kitchen. They are new, modern and elegant apartments. The parking lot is great, because you are parking on the same floor as your room. The arcade is very expensive, I would recommend adjusting the price because the machines are modern and excellent but you spend too much in a very short time (Original) Me encantó este lugar. Las camas son excelentes para descansar, afortunadamente no tiene alfombras por lo que está todo limpio e impecable. Tiene lavadora, secadora y cocina completa. Son apartamentos nuevos, modernos y elegantes. El estacionamiento está genial, porque estacionas en el mismo piso donde está tu habitación. El arcade es costosisimo, les recomendaría ajustar el precio porque las máquinas son modernas y excelentes pero se gasta demasiado en muy poco tiempo
(Translated by Google) Wonderful (Original) Maravilloso
Resort is under staffed. Sat at pool for 3 hours never had anyone ask me if my family wanted anything to drink or eat as pool waiter serviced people accross from us. But they do not allow you to bring drinks by pool so if you want a drink you can walk a 50 yards and get one at the bar. Shower wouldn't drain water would stand in ankle deep water as we took showers. Front door wouldn't lock and shut properly. Ice maker not making ice and if you want ice you have to go to the first floor to get. Not enough chairs by the pool to lay in the sun you have to wait or search have your time looking for chairs. Resort rooms are big and not priced a lot that is why everyone is booking and staying at resort. Elevator wasn't working had to use stairs from 6th floor to get down. If you want to go to the pool it will take you 15 minute walk from your room to get to the pool. To much of your time is wasted walking and waiting on people to service you. There are way better resorts in Orlando where the service and convenience out way saving a little bit on the rooms.
This hotel does not have a nice hotel feel. It is not easy to navigate around this complex. The hallways and stairwells are dirty and dingy. Our 3 bedroom suite was dirty. I could not believe how dirty our bathrooms were. We called the desk many times to get towels, coffee (basic supply replenish) and hours would go by with no supplies. We would call again and we were told there was no record of us calling. We asked if our room could get cleaned and we were told room cleaning is every other day. On day 3 we called to inquire yet again about getting our room cleaned and we were told we were on the schedule (it was 5pm). We found the service to be severely lacking for a supposedly 4 star resort that is costly. We arrived at the water park at 10:30am and there was not one chair available. My family of 6 walked the entire water park for about 20 minutes until we secured 1 chair. My suggestion is to arrive as early as possible to place your towel on your chair and come back later as that is what I suspect others did. Overall we were not impressed with the service and left a day early.
This is not a hotel its a maze. More like a multi family complex and a poor one at that. Took me over a half hour to find my room after i called security with two wet kids and our gear. If you do stay here make sure you get an escort to your room. You will notice staff is looking at a map to find it. Also the resturant took 45 minutes to bring us a kids pizza, pasta and a salad. My wife was also lost and her phone was with us. Totally relaxing just what I needed. I would leave here right now if i could find my car.
What a beautiful place. Everyone so friendly. Stunning pool and good slides and lazy river. Accommodation was first class
The best place to enjoy with the family...
(Translated by Google) Good (Original) Bien
This hotel and its amenities are wonderful. Pools and lazy river are perfect. Rooms are clean and very comfortable. The only thing we were a little disappointed in was the restaurant was a little slow. And if you plan on having a couple cocktails by the pool be sure to order the bucket drinks(best deal by far) we also loved the flow rider you do pay extra $20 but it is totally worth it.
This place was awesome.
(Translated by Google) Beautiful the Resort (Original) Hermoso el Resort
Absolutely amazing! Definitely a hidden gem!
(Translated by Google) the Hotel is very cool my family and I travel from Peru and my children love the Water Park. Carla saves her life I help a lot with her Spanish and she is very kind. The rooms are clean and large. We love Orlando FL !!! (Original) el Hotel es muy genial mi familia y yo viajamos de peru y mis niños le encantan el Parque de agua. Carla la salva vida ayudo mucho con su español y es muy amable. Los cuartos son limpios y grande. We love Orlando FL!!!
Beautiful inside and delicious breakfast. Haven't had a chance to do the whole time yet but great prices for a condo!
Great facilities and staff.
Fabulous hotel. Very spacious and clean apartment. Large beds. Cleaner came every other day for beds and towels. Bins emptied daily. The grounds were immaculate. The pools were brilliant. Water park opened from 10. You can use your card for the towels once there. Slides and the lazy river great. The gym is good and there's a few restaurants and a shop. The only thing to mention is car parking at 15 dollars a day is added on arrival and there is no shower room to refresh after leaving the apartment. The staff are ever so friendly. A beautiful place to stay.
A relatively new resort, clean and good conference facilities. Helpful staff.
(Translated by Google) Great place to have fun and rest (Original) Excelente lugar para se divertir e descansar
Best Spring Break Ever?It was like having your own 3bdrm apartment, fully equipped with everything you need. They have everything on the property i.e. multiple swimming pools, water park, restaurants, games, lots of activities for kids. Each bldg has parking in garage. Would stay here again and again.
Really gorgeous resort. Huge! But doesn't feel crowded at all. Loved the apartment style room; having a kitchen on trips is so helpful. Also really liked how the garages were hidden inside the building; adds to the beautiful aesthetics of the place. Would only suggest: have a few lighter weight blankets in the apartments for sleeping at night. Otherwise, service was top notch, staff was helpful but not obtrusive. Excellent location to stay at when visiting the area attractions. Daily shuttlebus to Disney is really helpful. Security is good too! Clean pools & well appointed gym. Really enjoyed our stay.
(Translated by Google) Spectacular and very comfortable (Original) Espectacular y muy comodo
Very close to 5 stars. I’ll get to why I dropped a star in a mo. This a very large, new, resort. It’s situated 20 mins from Disney and close to other amenities. There is still some building work going on, as building 3 is not complete yet, but they’ve done well to minimise the impact. The rooms are large, and very well equipped with mod cons. Our rooms AC didn’t work though, and it took nearly 3 days to fix it (minus half a star). But they kept us informed and were willing to move us. We wanted to stay next to my parents though, and they don’t have “upgrades”. I think an offer of free premium WiFi or something would have been great. But other than decent communication, they didn’t offer us anything. However the rooms are lovely, our view was good, and the beds big and comfortable. These would be premium suites at Disney resorts. Hotel facilities are really good. A lovely water park, great spar and pools, kids rooms, shops, arcade, mini golf and more. Bars and restaurants are good value and decent quality. The other reason I deducted half a star if for the noise. At night trolleys are pushed around and you can hear it. One of our kids commented “how comes you can hear the fountain in our room (we were 6th floor!) but you can’t as you drive by?” This makes me think the build quality is not good enough with think walls, doors and windows. The noise woke us on many occasions. I’ve probably been kind only taking half a star for this, but the rest is sooo good that I can’t bring my self to give less than 4 stars!
Super nice and spacious family suite - great customer service and overall value. We will definitely stay here again
Great family location. Water parks and restaurants on site. Shop and pizza / fast food near to reception. Apartments with 3 bedrooms have all necessary equipment. Ideal for curbing your budget. Suggest a rental car to get around and have a degree of freedom. Service sadly lacking. Attempting to get an electric kettle and a light fixed was challenging, otherwise I would strongly recommend. The various ‘blocks ‘ and corridors can be confusing and the signage is rather poor but that should not spoil your holiday.
Great family hotel. Apartments are amazing. Maid service spot on. Children's activities. Pools amazing.
We were targeted Animal Kingdom, so we choiced this resort for the shuttle. Leaving the room at 8H50 we arrived in the park at 10H40 !! The shuttle went north to magic kingdom far away, then we had our bags checked, then the ferry, then a disney bus, and got our bags checked again !! so many queues and schedules... the same for returning !!! Their water park didn't mention the restriction height so that my children couldn't use tubes, surfing seemed closed and water park for babies is so cold !! Appartment is wide and well designed... but watching TV with children sleeping is impossible, the air conditioning is a bit too loudy.
Nice place, solid 4 stars!
Stream Sniping U.
Very clean. Kids loved the water park. Check in took way longer than it should have but the hotel is super nice! Gas, wal mart and publix are within 2 miles.
Amazing rooms and nice water park.
Great location, immaculate suites.
Definitely our experience has gotten off to a very disappointing start! Talked to Miryma at guest services who is completely unhelpful and unsympathetic to the idea that their is extremely loud drilling happening in the next room literally right above the bed head board of my two young kids. Completely robotic uncaring response, even raised her voice like I was inconveniencing *her* morning coffee, while conveniently hiding behind the idea to “pass along this info to security” in addition to providing the notion that “no manager is on duty until 830am” hinting “that’s all I can do” or “not by job”. Simply perfect. No one of any authority or influence is available to support customer needs as she follows religiously “by the front desk response handbook”. Completely livid at this incredibly low bar, sub minimal, sub standard response, a joke to customer service, especially given The Grove touts itself as a “premier resort of Orlando”. So if you are reading this, please be warned that if need any help, your on an island. Hopefully someone will arrive at 830am to help fill the vast void in customer service that front office staff plainly cannot provide. Instead of attaching a picture to this review, I wish I could attach a recording so that everyone can appreciate the frightening noise that my family experienced this morning. BTW - we have stayed here multiple times, with family and friends. But absolutely regret it today with this poison pill of customer service. *** Hayley, the hotel manager, just called. My hope is she will succeed where guest services failed *** ****Just an tardy update, but wanted to circle back to provide credit where credit is due. Haley addressed all our concerns regarding our initial unfortunate experience. She was genuine and transparent throughout. The remainder of our stay was pleasant, executed flawlessly (front help, swimming pool hosts, front desk, etc, and consistent with my expectation of a top resort in Orlando. I can’t give 5 stars because there is what I call a hiccup and anomaly in the customer service experience. But can comfortably give a 4+ stars for the recovery. Thanks Haley and Team Grove! ***
Kids loved the lazy river and the wafter slides!
Cool little resort. Good people. Awesome rooms. Beware to get to places in the resort,it is like going in a maze.
It was amazing
The hotels are really big there is a pool and a lazy river and a spa
Alejandro Busto C.
(Translated by Google) It is a large complex with apartment type rooms with everything (it is the best of the hotel, even washing machine and dryer in the room) maybe something expensive for what it ends up offering. If you are going to spend the day in the parks of Orlando it is not an option just to sleep. The water park is actually two slides and a lazy river. Nice yes but it's not a Walter park. The best thing is the surf simulator, it has a separate cost. 20 dollars / person in groups of half an hour. (Original) Es un gran complejo con habitaciones tipo apartamento con todo (es lo mejor del hotel, hasta lavadora y secadora en la habitación) tal vez algo caro para lo que termina ofreciendo. Si te vas a pasar el día en los parques de Orlando no es una opción solo para dormir. El parque acuático en realidad son dos toboganes y un un río lento. Agradable si pero no es un Walter park. Lo mejor es el simulador de surf, tiene coste aparte. 20 dolares/persona en grupos de media hora.
(Translated by Google) Great place (Original) ???? ?????
Marcio Tadeu De M.
ill keep it short and brief, i was very upset with the service i received at the resort by room service and engineering , to a point i checked out a day before my scheduled depart. Once i spoke to the assistant manager Stephen Knothe about my concerns , It was amazing to see the concern and the promptness to address my needs , I want to thank Stephen Knothe for his help , its comforting to know that people still care about customer service, because of him i will return with my family to this amazing resort and recommend it to everyone
Nice and beautiful ????. Love to be there for vacation
(Translated by Google) Excellent!! Good attention, beautiful place. (Original) Excelente!! Buena atencion, bello lugar.
Had a great time there with the family
Beautiful and lots of activities.
Nice area. Friendly staff
I truly love it here. It is our second day and it just keeps getting better. The activities for the kids are great. The staff is more than wonderful. Having a real vacation with a special needs child has made this momma happy. The have truly taken care of us. Thank you to the water park staff.
The Pool food service was very slooooow!!!!
(Translated by Google) Excellent!!! (Original) Excellent!!!
Excellent place to stay especially with younger children
Awesome time shared with family and friends!
Kids love it
Stayed 4 nights of spring break, wish we had stayed here the whole time. Very nice, clean rooms and the whole family enjoyed the water park and pools. Had an amazing stay. Hope to come back another time.
Awful food, how can you mess up scrambled eggs! At check in they gave us the wrong map to the wrong room, even they can't get it right. Very Confusing to get around the resort.
Rooms are great, the whole facility is well kept, and clean. Only reason that's only 4 stars is that it's so large, finding elevators to take you where you want to go can be confusing. Also the area to kayak is basically a wetland with snakes and gators around. I only saw a 3 foot gator, so it would not kill an adult, but not where I'd like to kayak. Waterpark was very nice, pool are as well is nice. I'm surprised there is no hot tub in the waterpark as well. Still a great resort, my family enjoyed it.
(Translated by Google) Beautiful place to share with family ... it has everything and the service is excellent ... highly recommended (Original) Hermoso lugar para compartir en familia... tiene de todo y el servicio es excelente... muy recomendado
Awesome place to take the family for vacation. The amenities, pools and service are unmatchable. Beautifully appointed rooms and facilities. This is a must, if you are planning an Orlando vacation. #GroveResortOrlando
Craig Van T.
It's a very nice place with incredible food.
Well I am going to Orlando Thursday and my friends and family said it’s was a very VERY nice hotel I can’t wait to go to the water park and 4 POOLS yay I can’t wait p.s. can u give use extra services xD ????
Great experience being here. The water park is fun and the pools are heated. Nice sized room and good views. Worth the trip.
Nice rooms. Food is ok... nothing special. Better places to stay on Orlando.
Resort is ok. Coffeemaker doe not work. Food is not worth the money. My suggestion Drive to Dennys or ihop for breakfast food at least you know what to expect . My all time favorite
The room was extremely nice and very well kept. The resort was clean and the staff was very friendly. We enjoyed all the pools and having a "home" to go back to on our vacation.
Beautiful hotel and apartment's. You will have a fantastic holiday
Luis Antonio Piña C.
(Translated by Google) Excellent place (Original) Excelente lugar
We stayed at The Grove for 2 nights and it was amazing! Rooms were very clean and plenty of space for everyone. Staff was very helpful and friendly too!! There is plenty to do without having to leave the resort - multiple pools, water park, restaurants, arcade. Also, it is a very short drive to Disney. I would highly recommend this resort and will definitely be returning for another family vacation!
Awesome water park room big and nice, great service.
Great service. Excellent quality in everything there. Many activities to do. I’ve had no problems or any complaints. 7/5. Would come again.
The Grove is a beautiful resort, very spacious, clean and comfortable. The staff are friendly and welcoming. I am very picky about where I sleep in hotels, but the bed sheets were very white, crisp and cozy. Updated furniture and appliances, very large bathroom. My toddler had plenty of space to run around in the unit, unlike a small hotel bedroom with a pullout coach. The washer and dryer was very useful after using the pools. The water park is awesome you could stay by the pool all day having fun. The game room is great. I have been to plenty upscale hotels but this is the first review I ever written.
This place was AMAZING!!!! Very nice rooms and amenities... One thing that stood out THE MOST was the superb customer service by each and every one of the team members i encountered. Very great job to each of you at The Grove!! You've made my experience memorable and have gained a guest forever!!
Absolutely loved our stay at The Grove . The pools were heated and the slides were so much fun. This is an amazing place to stay for a family vacation ! 100% reccomend.
Comfortable apartment style rooms. Accommodated our large family of 11 , super close to Disney about 10 mins. Centrally located among restaurants and supermarkets for your extended stay. Grounds were beautiful and the drive in is breathtaking. Onsite water park and arcade for the kids.
Very nice new complex. Room was more than enough for 2 couples and some kids. Wish we would have explored what the water park had to offer and the lake a bit more. The staff was helpful and pleasant to deal with. We would definitely come back and visit again.
Washer and dryer did not work well AC hardly worked
Amazing. Lots of activities for the kids.
(Translated by Google) Beautiful place to enjoy with family and friends. I recommend it. (Original) Hermoso lugar para disfrutar en familia y amigos. Lo recomiendo.
Awesome, I will be coming back.
Awesome place! Staff is great and friendly
My family stayed here 3/20-3/23. Our vacation started at a Disney affiliated property so we could take advantage of early admission and other park perks. We chose The Grove for the second half of our trip because of the value it seemed to offer. The included waterpark was a huge plus, and we knew our 2 year old would love it. Unfortunately, the kids area of the waterpark was closed for maintenance the first two days of our stay. On Friday (our last full day), this area was reopened, but it was virtually unusable because the water was freezing! Our daughter put one foot in the water and ran the opposite direction. We were incredibly disappointed. Our daughter spent three days playing with toys we brought from home. I spoke to someone at the front desk and asked if any type of compensation would be offered. With a little resistance, they offered to comp our resort fees for our stay ($90 total). It's something I guess, but less than I had hoped for and less than what we thought was warranted. The rooms are amazing, and the grounds are very well maintained. The thing this place lacks are non-water related activities. No tennis, basketball, playground, shuffleboard, etc. You'd think a place of this size and quality would offer those amenities. They offer some other arts & crafts type things for kids, but most cost money. Ultimately, The Grove will probably be a place we visit again, but this trip just fell flat due to the aforementioned issues.
Great spot for a get away in Orlando. On site amenities (pools, lazy river, restaurants, gym, parking, market). Located in quiet off beaten path but other activities are 5 - 20 minutes away if you want to do other things.
(Translated by Google) Excellent (Original) Excelente
Great place, pluses - rooms are probably the best I have stayed in, huge rooms, spacious, modern decor, fully functional kitchen etc washing facilities. On suite bathroom was first rate, well done on the design team. Resort was really good, wonderful water park for all ages. Also the pools (outside of the water park) were well laid out and maintained. Great planning for the 3 integrated parking lots. So many positives, really enjoyed this resort, well done to the Grove resort. The only reason it didn't get a 5 star, and it really will be a 5 star resort, Is that the one building is still being built, we were located adjacent to it and it was a little noisy. Not a big problem at all and I understand the being completed is important. Note this is not a reason to stay away, I would give it a 5 star once complete All staff were really friendly loved this place.
Excellent service and place
A very nice resort with large rooms.
(Translated by Google) Wonderful (Original) Maravilhoso
Hands down the best resort ever