Beautiful location, all the staff was very helpful and courteous, including the parking attendance, I will be back to enjoy a weekend,
Disappointed! Unfortunately ruined my husbands birthday. We booked 2 massage treatments at the Spa, I called a couple of times if access to the pool was included with the massage and they said yes the pool and restaurant access would be included for the whole day after the massages. We were very excited to go. Once we got there and received the massages were really great which is why I am giving it a 2 starts. But after we were done with the massages and we were heading to the pool and restaurant and that is when now they wanted to charge an extra $180 for pool access. We spoke to the manager and concierge, they would offer no resolution or even a discount. When it is clearly misleading, very disappointing in the customer service. They need to let people know this more clearly! The day pass for only the resort pool is on a separate third party website and no where to be found on their website.
Beautiful location, all the staff was very helpful and courteous, including the parking attendance, I will be back to enjoy a weekend,
Disappointed! Unfortunately ruined my husbands birthday. We booked 2 massage treatments at the Spa, I called a couple of times if access to the pool was included with the massage and they said yes the pool and restaurant access would be included for the whole day after the massages. We were very excited to go. Once we got there and received the massages were really great which is why I am giving it a 2 starts. But after we were done with the massages and we were heading to the pool and restaurant and that is when now they wanted to charge an extra $180 for pool access. We spoke to the manager and concierge, they would offer no resolution or even a discount. When it is clearly misleading, very disappointing in the customer service. They need to let people know this more clearly! The day pass for only the resort pool is on a separate third party website and no where to be found on their website.
Went for a spa day and lunch, everything was beyond fantastic. Highly recommend!
The EAU was absolutely amazing. I am going to write a long review because I want to give a shout out to both the facility and to the staff. The facility itself is amazing. I mean AMAZING. Its beautiful, clean and perfect. Every member of the staff from the valet, to room service and front desk attendants were wonderful. My wife and I recently got married at the Eau Palm Beach. The event was absolutely spectacular. From start to finish, we were treated so well and had an excellent time. One of the biggest reason for our special day’s success, was due to our event coordinator Sam Goldberg. I cannot express how amazing Sam is; and I am so honored to write a review for her. Sam is an incredibly kind, awesome, wonderful person. She is not only smart about how the venue and events work, but she is simply a great person. Sam was so kind to my wife and I throughout the entire process. Every. Single. Step. She was there for us, which was much needed because we had to plan a wedding during Covid. Since my wife and I live in Tampa, we spent a lot of time communicating via email and phone. Sam was always quick to respond with clear, simple answers. Any time we would visit the hotel, she was right there to greet us and make us feel like royalty. If we brought up a question or a request, she would work with us to make sure our dream came true. I personally never knew how many steps were involved with a planning a destination wedding (none of our family lives in Florida) but Sam NAILED IT. Each intricate detail was handled so well. We had to plan a million little steps, even more than just the actual wedding day. From hotel transportation and room accommodations to welcome receptions, cocktail hours, welcome gift bags and a post wedding brunch, Sam was on it. She was so flexible along every step and made sure that my wife and I were happy with every final decision. I know I have expressed that Sam is excellent at her job, but you should also know how great of a person she is. Sam is so incredibly kind and thoughtful. She was funny and full of life. She even got me a little extra food during the tasting because she saw that I am a human garbage disposal and she wanted to make sure I got to taste everything!!!! Sam also helped our entire family feel so special at the Eau. She worked with both of our families, and treated them with the utmost respect and professionalism. She was able to clearly communicate the tasks that needed to be done but also allowed the process to be fun. She would laugh and joke with us, helping us to lighten up and have fun with the whole process. Sam’s focus was making sure my wife and I were happy. Sincerely, she was with us for all the events and made sure that everything went perfectly. She paid attention to every idea that we mentioned and made sure that we had the perfect special day. One fun little example is that my wife likes to take spin classes. When we arrived at the hotel, there was a Peleton bike sitting in our room for my wife to use. Simply put, Sam is one of the coolest people to work with. If anyone, is at all, thinking about a wedding, you can rest assured that if you work with Sam Goldberg, you are working with the best. Thank you Sam. You are so awesome!
I gifted the spa perfect day package to my mother and she loved it!! Suggest doing the scrub followed by the massage and then facial. That way there is a nice break and then hair + maní / pedí. We also got the resort pass which was a little over $100 and grants you access to the entire resort rather than just the spa. You’ll have the adult pool and beach access! Highly recommend. You can then do dinner at one of the many restaurants. Food is okay but the views are worth it.
Everyone was very nice and professional. My wife Janice and I had a wonderful time and will be back! We live local so did not stay at the Hotel just used the Spa.
Beautifull southern resort hotel. Has indoor and outdoor dining and an outdoor oceanside bar sitting area. Fronting beach has loungchairs and waiting staff. Nice indoor bar too. On site parking and valet service
Great views beautiful ambience great drinks food eh not memorable
Jacqueline M H.
Great... service... will definitely returning
Four stars pretending to be five stars. And the Guests are less cultured than expected. If you want a high end hotel, the four seasons is the right place
We had some issues with our first room. Not what you would expect from a 5 star hotel. The manager moved us up to a suite without us asking after the issues with our room. The hotel staff is amazing especially the club room staff. The location is great. We look forward to visiting the hotel again in the future.
What an amazing venue for a wedding and reception!
Luxury Palm Beach Spa. A Welcome Glass Of Champagne And Moments Crafted Are Here Just For You "The Start" Eau Spa Has Earned A Forbes Five-Star Rating. A Wonderful Place to Be Yourself. Thanks to All the staff hotel that makes it possible. ??????????????
we ate lunch here and walked on the beach- you cant use amenities unless you pay $150 but its a beautiful south Florida resort-like setting for lunch or a cocktail. the area clears out after 2pm so less crowded and nice at dusk. the drinks are GREAT- fresh ingredients and wonderful margaritas. the menu is good also. nice appetizers, the shrimp tacos were tasty (tortillas were a bit rubbery though) my husband loved his hot dog, and I hear the burger is quite good
Everything especially the food & cooking staff
Beautiful, luxurious, subdued, service is fantastic. Great amenities and friendly staff , right on the beach!
Great hotel/Club on the water! Beautiful and staff is welcoming!
Amazing place with the exception of a very rude employee repeatedly telling me to put on a mask while I had both hands full and also walking in a virtually empty lobby.
Luxury hotel highly recommended
Beautiful resort and beachfront location. The staff across the board was excellent ~ very friendly and always there to help in any way. Club level is worth it the snacks throughout the day were delicious. Thanks for a great stay!
Wanted a nice getaway, Eau delivered. Great few days there.
The staff was excellent! From the moment my husband and I arrived everyone went out of their way to make sure we had everything that we could possibly need. The rooms are spacious and clean. The pool is beautiful with a clear view of the beach. Just to mention a couple of names Suzy, Natalia, John and Stevens really made our stay memorable. Pam Bafumo was instrumental in making my birthday weekend absolutely perfect.
Love it here. Inviting, clean and friendly. Great service and scenery.
Amazing view of the ocean, they also have a spa and a pool, so if you love water, this is the place. The rooms are expensive, especially because the other hotels in town are closed like the Four Seasons, the prices weren't always this high. Over $1500 a night, and that's just facing the parking lot for view. It's over $2000 a night for the ocean view. But they give you great food and a little bag saying "thank you for staying", so I say it's worth the money.
This was an amazing experience. We domed at the Angle resteraunt I retired from the Army today and expressed my celebration to May, our server. She was delighted to be there to attend to our evening. The food was delicious, the service was unparralled and the atmosphere was nothing less than serene. When we were ready to go, she asked us to wait another minute because she had something for the table. I was blown away at what the chef delivered. An artistic and delicious congratulatory desert posted in the photos. We were also given a small gift set and chocolate truffles. I will most definately be back for any other occasion!!
BEST IN PALM BEACH.. MR CATSMAN AND STAFF TOOK EXCELLENT CARE OF ME AND MY FAMILY. WE WILL BE BACK EVERY YEAR, THANK YOU CHRIS
B. Lane H.
Fantastic site, terrible management. $2,500 a night to be constantly ignored. Just not enough staff and half of the staff is great but overworked while the other half is incompetent. This results in hour long waits for food that when it comes is the wrong order. Drinks not coming. The tables aren’t getting cleared, trash on the ground. And this is a resort?
Food was great. Drinks are on the pricer side. Wait time for a split check was an hour
Love the decor here, so much more relaxed then the breakers & that's such an understatement 2 say the very least!!! The swing chairs on the porch was also a nice touch i must say & it made up 4 the ghetto lil bathtub n my room.
I purchased a day pass at 4:58pm on Wednesday accidentally for the same day when I meant to purchase for the following day. The pool closes at 5pm every day so it was clearly an oversight. Not any employees mistake that I accidentally booked the wrong date. Now they asked me to purchase a new pass which I attempted to do and I would deal with company for the error in previous pass. The site was not working and they told me there was nothing they could do. It’s not the fact that I’m now driving an hour back home and had to reschedule my morning meetings that upsets me. It’s the fact that there was no creative thinking applied to at least accommodate me while I sorted the issue out with the company. No extension to enjoy the pool area while I sorted it out. The facts were clear that I purchased a pass accidentally on the wrong day, was showing signs of working to remedy the situation and follow the staffs instructions, but that understanding was never extended to me. Very disappointed especially from a resort with such a great reputation. On a more positive note the valet gentleman was very kind and even tried to help me because he understood the situation. You should have your valet people working the front desk.
Great place to to spend time with friends !
I will give them 10 Stars if i can. Susie and Elite are the best. If you are in town. Happy hour by the pool bar is a must.
It doesn’t get much better for an ocean side resort then the Eau. Always great service, a great property with multiple pools, and a Spa with some very talented masseuses. All the class but none of the bourgeois attitudes you find at the Breakers, with a 25% discount as well. Hotel was previously a Ritz Carlton but then became a private hotel. All Manaalapan residents are offered a special rate at the Hotel. Great place for an ocean side lunch. I live in the area and have enjoyed this property for years. Right next door is a Publix plaza with lots of great restaurants and shops.
The spa never answers the phone. Just NEVER!!!!! I left a request online, but no one called back. Also called through the reception, but nothing changed???? this hotel is quite expensive but the spa services are terrible. If you are doing massage or face treatment , always 10-15 minutes shorter.
Tiara Alena S.
Booked a massage for my mother's birthday and she loved it!
Beautiful resort, exceptional service, and superb atmosphere. Jayne is exceptional, she is responsive and able to address any concerns.
Very good service and nice staff.
Great facility and staff. Unsurpassed service.
I don't post. But it looks great!!!
Very good food and awesome staff
My husband & I are in our early 40's - we LOVE a relaxing, quiet environment were we can get great service, great food and clean well-thought out grounds that allow us to just BE without any need to leave... Eau Palm hit the spot! We had an ocean front room 5th FLR - the sound of the ocean waves crashing in 24/7 was undeniably PERFECT. The food was good, the resort was clean & had a great mix of old school / new decor that fits a quaint vibe. Service was good. The beach was fantastic as were the pools. Quick trip from airport. SPA was good not spectacular but still very good - would definitely go to spa again. Gym was great. Overall if you are low key and love to really relax & enjoy your company Eau Palm is the place to be! We visited the 1st weekend in February and it was quiet not too crowded which was another plus for us. We will be back!
The Eau - pronounced like the vow not in the word. It’s not just a resort, it’s much more. It is an incredible team of talented and detail-oriented professionals that create an experience that is not only 5-star, but one that is personal and customized for their guests. We found the Eau by happenstance. Waltzed in for a cocktail and fell in love with its chic ambience. We came to realize that we had found much more than just a place to celebrate with our wedding, we found a team who would take the extra step to make it truly special for us. We want to give a very special shout-out to Samantha Goldberg. She is an old soul and does everything possible to exceed client expectations. To say she made our wedding festivities simply perfect is an understatement. She curated our intimate wedding weekend from afar and went the extra mile in every way. We are so very thankful to have met her and worked together. To the Eau Team at the resort and spa, we appreciate every single thing you did for us. Your efforts and hospitality did not go unnoticed. That is the most important thing that sets you apart from other luxury resorts, and that’s the reason we chose to have our special weekend with you. Book the Eau, it’s the Eau-nly place.
Great food and an amazing view.
Terrific spot for an outdoor breakfast, brunch or lunch on the ocean
The new dining area on the patio overlooking the ocean is fantastic for a sweet 16 birthday lunch or any other time! Food is delicious. Service and prices are what you would expect for a former Ritz property.
Very plush great people ready to help with whatever you need.
Common Man E.
This is hands down the best spa in Florida. It is ranked for top 10 in the country and it definitely shows. I have now been here twice and can’t speak highly enough about it. If you are looking to be pampered this is the place to go. The service, ambiance, amenities, and overall vibe will definitely blow your mind. Thank you EAU for giving us an amazing time.
My review is about service/food bar in front of the beach. CEVICHE was HORRIBLE. The cheff doesnot know how to make ceviche. Service slow n disorganized. So I was not happy paying for horrible food / service.
Gorgeous place relaxing experience!
Very good hotel. An announced remodel has not occurred. Beautiful lobby area with live music. Located south of Palm Beach so the name is somewhat misleading.
Awesome resort, EVERY staff I've encountered there are so warm and friendly. Celebrated wife bday with perfect day spa and she overwhelmed with joy
For a high-end hotel, their pricing for food and drinks at their Sea Breeze Ocean-Side Restaurant is pretty affordable! Happy hour sunsets there are a must date night idea!
Beautiful property. Went for an early birthday celebration - attentive staff, seated quickly , meals well prepared and presented , live guitarist who played beautifully and skillfully- he enjoyed his music and knew his instrument well. Well staffed , very polite , helpful , knowledgeable and fast. Professionally yet casually and uniformly attired. Excellent valet service. The views from the balcony overlooking the beach are relaxing. Suitable for a weekend getaway or a honeymoon in this age of CO-VID. Not inexpensive but well worth investigating.
Great service. See Christy for a facial
Sunny beautiful day but rip current is kind of strong for a average swimmer or not a swimmer like me lol The hotel is great with fair price for a day spa. Lunch and dinner can be as modest or as fancy as you like. What I learned in my simple life is that if the place looks to fancy try anyway you be surprised by the friendly service, beautiful decor. Or just park next door and pay $1.50 an hour to soak up your vitamin D. Very important to keep your immune system well.
My nine year old daughter and I had the most amazing 8 day stay at the Eau Palm Beach in December. I was happy to see staff and guests complying with social distancing and wearing masks indoors. The staff at this resort is what made our stay extra special. They were always friendly and attentive. James from valet was so kind and truly went above and beyond to help make our stay extra special. Please tell him how much we appreciated him! Also Stevens, our server at pool, was really great! We loved our room and the pools and that the ocean is just steps away. After 8 days in paradise, I cried on the morning we had to leave to go home. Thank you for the memories, I can’t wait to return.
There is a sign at the entrance requiring masks be worn in all public areas. There is also a hand sanitizer there. About half of the guests wore masks. The Eau Palm Beach is a very high end resort. Service and amenities are what you would expect from a place like this. We went for Christmas lunch and were not disappointed.
This place is certainly not a 5-star hotel. Showers are the size of a coffin, scuff marks all over the walls in common areas, ripped couches/pillows in lobby, uncomfortable beds, worn-out pool/beach towels and chairs, tiny rooms, sub-standard room cleanliness, uncleaned fingerprints on every glass door in the lobby and very underwhelming food. Don’t be fooled by their COVID-safe claims - the place is not clean and they do not mandate 48-hour room sanitation periods between guests.
Stunning ocean views from the room! Excellent service, location, food, and sunshine! We stayed for a week and plan on returning very soon. Breakfast on patio was world class!
Staff observed social distancing, wore gloves and masks. Food was decent. Service was friendly. Would definitely recommend this place. Pleasant 4-day stay while we finalized purchase of our new FL home. Thank you.
The best place ever. Clean friendly and hospitality is fabulous. From Brent and Greg at front desk to Almead serving us dinner to Ashley serving us drinks and James and Brad helping with luggage..my daughter and I felt like movie stars
Very nice outdoor restaurant seaside.
For your money, go to 4 Seasons. This is an old Ritz Carlton remodel and it's trying too hard to be hip instead of classy. I was not impressed with their spa or the rooms.
Always amazing experience when I go here, spa or stay is amazing
Loved it!! The Spa is unbelievable and the Angle restaurant is excellent!
That Tim that works there was something else.
This is one of the BEST Resorts we have ever stayed at and we will definitely be back! We are local (Jupiter) and stayed here for our Anniversary (1st time) and this place has it all - the Resort is huge and has so much character and ambiance, with little things to do and surprises everywhere, that we did not even need to leave the property. From the champagne at check in, to the complimentary chocolate strawberries, to the poolside toast at 2pm, to the fireside dinner and s'mores, to the live piano music (some of which was Christmas and was so beautiful), I could go on and on. Their food options are equisite and they also have incredible craft beer options! Our pool attendant was knowledgeable and fun (Brendon) and every staff had a great attitude and was so nice and helpful. We felt important the entire stay, the place was immaculately clean and we cannot wait to return, even if just for dinner and date night. Thank you to all who worked so hard to make this stay perfect!
Couldn’t have asked for a better way to spend my birthday then at the EauSpa! Pure relaxation. I highly recommend. Can’t wait to go back!
I went here for a family getaway a few weeks ago the place was beautiful but the service was absolutely horrendous. We stayed a few days and I was having a great time until I was walked up on by a staff member named tim who I thought was a manager while I was out by the pool he proceeded to talk about this chick in the pool saying she was beautiful and had a nice “Rack” whatever that means and i couldn’t believe what i was hearing he was talking about my wife of which I’ve been married to for 12 years now. This is completely unacceptable and I will never be going back to this disgusting place they call a resort
i was excited to stay here, until i had unfortunately met with someone who i assumed was a manager named Tim(?) he was rude to me while at the same time hitting on me the entire stay which i found wildly inappropriate. I stayed with my fiancé and he did this right in front of him aswell which is just beyond disrespectful. i made sure to try my best to avoid him for the duration of my stay. without encountering this tim dude, i would still only rate this place maybe 3 stars. but tim shot it down to a 1 star. #FireTim2020
Horrible service and the room was terrible, never recommending to family or friends.
I had an issue with my hotel room and I asked a man named Tom and he was nothing but rude and disrespectful. I am never coming back!!!
service and hotel amenities were not satisfactory - as well as the staff - they did not come across helpful or welcoming .
Tim the manager was making inappropriate remarks to my wife the entire time she stayed here. Unacceptable
I’m very very disappointed. Servers were just horrible. Food was ok and the valet guys were ok but the managers and restaurant servers are incompetent. Also if they catch you not wearing a mask, they’ll call the police and have you throw off the property.
Relaxing, great service. Love to spend time here
Outstanding Royal Service!!! and the location is just SUPERB...where the Ocean is your own front yard ????
The place is beautiful!! The staff is amazing! If you stay there, get the club room package which gives you breakfast, lunch, dinner hors d'oeuvres and drinks all day!!
Phenomenal facilities and excellent service. Very nice and not 'stuffy'
Extremely nice accommodations and expect pay for it. Lodging is exquisite, posh, lush, etc. We've only dined on the patio and the pool. The dining is very fancy and ritzy for our budget. We do manage to find our way back to this place time and time again.
Outdoor Villa was is disrepair and dirty - outdoor bathtub unusable. Was supposed to be a surprise, but they emailed me a confirmation spoiling the surprise.
Wow I am so shocked by the treatment I’ve received from this place. I’ve been coming to the Ritz/Eau for over 20 years having spent tens of thousands of dollars there. My fiancée had money stolen from her purse In our room. I went through an investigation giving every benefit of the doubt along the way. This hotel never followed up, disregarded all of my calls, and left me hanging all the way. I begged for a resolution and was consistently given the run around. This post is coming after 3 months of trying to get them to do ANYTHING, even just proof of why they feel no wrong was done. They won’t even tell me what their findings were. Sadly, I can’t go there anymore.
Tenecia Pink Q.
This was my 2nd time staying at this beautiful resort on Friday October 2nd. My son Melvin Sproull is an employee and I must say he is respected and well received by everyone that works there. I was treated with royalty during my entire stay on both visits. The manager also upgraded my room to Oceanview. Stephanie the Spa Therapist was awesome as well. Looking forward to the spa and staying at this beautiful vacation spot again.
Ganja N U.
The food was great. Just wish they had more choices
Elegant...for special occasions. You wont be disappointed.
A beautiful spa with a helpful staff.
The best service on the planet!!!!! Staff and facilities are absolutely incedible.
Beautiful facade but plain, simple, old fashioned rooms. Place needs an upgrade. And not enforcing mask wearing.... didn't feel real safe.
Very friendly and fast service
Having a property near by I was alarmed by the sloppy mean and contrived way the Spa checked us in. We will not return
The best place ever. Clean friendly and hospitality is fabulous. From Brent and Greg at front desk to Almead serving us dinner to Ashley serving us drinks and James and Brad helping with luggage..my daughter and I felt like movie stars. Thank you so much Cant wait to return!!! Dee Turner
We had our wedding here and are currently on our honeymoon here. To say the Eau is a magical place would be an understatement. The staff is amazing in every single way and the location and amenities speak for themselves. This will always be a special place for my family <3
From the moment one is greeted by the valet attendant one knows they've arrived at a special place. Everything about Eau Palm Beach is first class. The check in process is pleasant, enjoyable and professional. We chose to stay at Eau Palm Beach and hold our quarterly business meeting, as well as a luncheon and dinner. The staff went out of their way to ensure every aspect of our visit exceeded our expectations. The food and service at Temple Orange and Breeze Ocean Kitchen was superb. The rooms were immaculate and very well decorated. For those who are questioning whether it is safe to travel I can only say that the staff were all following the appropriate safety guidelines and constantly cleaning and disinfecting all public areas. I highly recommend Eau Palm Beach, a beautiful 5 star oceanfront resort.
Such a fantastic resort!
Amazing service, food was spectacular ????
Beautiful Resort! All around 5 Star! Complimentary champagne and 2pm late check out. All staff were extremely attentive, always smiling, and very polite.
Omg. This place is heaven on earth. Everything about it is perfection.
What an amazing time! We were truly blessed 3 weekends ago when we exchanged our wedding vows at the Eau Resort & Spa Hotel in Manalapan, Florida. We couldn't have chosen a better venue to have our wedding. The views are spectacular, the property itself is all that we could have imagined it would be and more, and the staff catered to our every need as if we were royalty. From the planning to the actual day of the event, we got to know all of the players involved from certainly, the Catering Manager, Samantha Goldberg, to the Reservation and Rooms Specialist, Melissa Monzon to the GSM himself, Tim Nardi, even to the Chef. We not only felt like they were with us throughout, this, what could have been a stressful process to an absolutely memorable and enjoyable event. When ever we had a question and picked up the phone to call, they were always available, not going to any voicemail or staff who was not fully aware of the details regarding our event, when we would give our event name. They welcomed, not only us but our guests as well, the day of the event and addressed us by name and remembered our faces. They were there at our disposal to navigate through the day right before the event and while it was going on to insure it went off without a hitch. Samantha, the Catering Manager is a Godsend. She worked so hard, I felt like I was paying her directly to be my wedding coordinator. She dotted all i's that day and crossed all t's. She came upstairs to get me to escort me down to the area, after the wedding she and the sales manager himself, escorted our guests from one location to the next of the hotel property to insure that the flow was seamless. Not to mention, with a lot of our guests not being able to come due to the COVID Pandemic, the staff was flexible with our menu, our counts and the delicacy of the situation. They even upgraded our room to the Presidential Suite during our stay. We were so humbled. Because of how they treated us we will always remember their kindness and are extremely grateful. We have been talking about it to all of our friends and family, the blessings of the entire weekend, thanks to the Eau Management Team ,as well as general staff members all the way to the front desk and parking attendants. They delivered special bags to our guests rooms, everything was so on point and on schedule as we had planned with them. We have received feedback now from mostly all of our guests who attended and the repeat feedback was that they have never stayed at a more elegant hotel property than the Eau. That the event was classy and top notch, and we owe it all to not just the beautiful and clean property, but to Samantha Goldberg and Tim Nardi, and Melissa Manzon. Wow! You all made our "day", event and year ,2020 despite COVID. Thank you so much and we will be back next year to celebrate our anniversary. The suite was royal, grand and comfortable, we did not want to leave and the food was so good. I loved everything about the Eau Experience, and my friends said they will also be coming back for their vacations and staycations. Love you guys! Until next year
ate at the outdoor bar. lovely atmosphere. great grouper sandwich.
Andreana Marra M.
My husband treated me to a visit at Eau Palm Beach for my birthday in August. What a devine stay we had. The staff is exceedingly gracious and uncommonly kind, and attentive to every detail, committed to ensuring our stay was one of delight and pleasure. The hotel is gorgeous and the view, oh my, the view overlooking the Atlantic is spectacular. The food was delicious, and the beautifully appointed suite so very comfortable. We stayed in the Lanai Terrace Suite. Need I say more....we will be back!
I'm hesitant to leave such a great review because I don't want anyone to know about this hidden gem! The hotel and rooms are very nice, restaurants and food were delicious, friendly staff. Great location right on the water. We will definitely go back.
Had a fabulous massage from Patrick and spent the day enjoying the pool with my friends celebrating a birthday:) lunch was delicious! Beautiful property and they are taking every precaution to keep everyone safe.
Samantha Jo C.
What a wonderful place! Had the perfect view from our balcony... everyone here is top notch! The food is wonderfully prepared and tasty! Service here is amazing- if you want to feel special come here!!
Great beach staff.
Beautiful place, Great location, excellent service and very friendly, polite and professional staff with outstanding and positive attitude. We just attended a wedding reception and we were very pleased and satisfied with the management, food service and quality of the organization and support. Big 5!
Fabulous and worth the money. You do get what you have paid for. Love it.
Spoke w/shanti,and Takare at spa. Awful customer service,took forever,unprofessional, unable to understand them,un-informed of prices, low customer service.
The staff had outstanding customer service! The kids club was also nice while my wife and I rekindled some flames.
Great customer service very nice property excellent staff.
Calming beautiful views
Awesome place! ????
The room are super clean, the setting/decor is to die for. Customer service is exceptional, everyone is so helpful, informative and nice. $200 accidental charge per night hold.
EAU HOTEL - DON'T USE VALET TO PARK CAR Would have given this hotel a 4-star if the car valet service did not STEAL from my car. ---
Amazing beach side dininng
I stayed at this hotel for a 3-day trip. The staff was very friendly and the hotel was convenient, clean and comfortable.
Great place to stay. Very clean and organized. Front desk was extremely helpful and knowledgeable and eager to assist with anything they could!!
The property is well maintained and well kept. Definitely recommend staying here.
They did a great job of making guests comfortable while enjoying the venue. Love the addition of the sushi bar and really enjoyed the live guitar playing. Safe and FUN
We eloped and spent 3 nights at the Eau to celebrate! It was absolutely amazing, the staff has excellent attention to detail and they were always kind and helpful. We felt like a king and queen. The spa was a beautiful, clean and very relaxing. We cannot wait to return!
Very nice hotel right on the water. French-based design/theme. Rooms are spacious and the courtyard/pool leads right to the beach. We chilled and had coffee in the lobby/lounge area. Servers were very responsive and friendly.
My wife and I stayed at this beautiful resort in 2010 for our honeymoon. At that time it was a Ritz-Carlton and although it was very enjoyable, it does not compare to the "wow" experience we had this time! The entire Eau team made us feel like we were the only guests for the entire week. The attention to detail of the property is something I can appreciate as well. There are many beautiful resorts in this world but the team at Eau like Ian, Tim, Patrick, and Rick understand that it's people that make the difference! Well done everyone! We will be back at least once a year and hopefully more.
Amazing experience! Staff were so friendly and so nice.
We are Florida residents and stopped here for a mid day cocktail me a spicy watermelon marg and my husband a craft beer. We felt like we were on vacay in fact it was a DAYCAY. The hotel lobby & pool area are beautiful. Their Covid 19 protocols were great we actually felt safe the nearest people to us while at the bar area was 10-12 feet. Service was friendly and efficient. The restaurant manager came over to to see if everything was ok he was Super friendly. We will definitely go back especially when we have friends or family visiting.
Fabulous dinner and wine pairing at Angle. Great food. Great guests. Friendly and welcoming environment.
A Google U.
Beautiful hotel located right on the beach. This spa and resort offers some of the best luxury services anywhere in florida. The rooms are beautiful and very well decorated and sanitary. The property is well maintained and kept with care. Definitely recommend staying here when you are on vacation.
My favorite resort ! The grounds & rooms are fabulous. All the staff is very kind. helpful & go out of their way to do anything for you to enjoy your stay.
Delicious food, great hospitality and great view of the beach!
Life doesn't get much better when you stay here!!
Great hotel. Friendly and helpful staff. Excellent spa.
Had a great time.
Beautiful hotel with an amazing view. We enjoyed the delicious buffet which included the best meat and seafood. Worth the price and the atmosphere.
Do go. It’s an amazing place
What a beautiful place to stay! The beach is just gorgeous this is an amazing place!
Absolutely loved the atmosphere, the dining, and the service! Very relaxed and elegant. Five stars!
The Eau staff provided great service to our entire family for the duration of our stay! The guys who worked on the beach setting up chairs were on top of everything and very nice! We had an issue with our room keys and the front desk workers, specifically Logan, helped us quick and efficiently! Would definitely stay there again. It is a very clean resort with outstanding food! It is the little things that made it even better - offering free sun screen by the pools, free coffee stands with muffins in the morning, not charging for kayaks or any of the other activities on the beach. When you are paying so much money for a vacation, it is the things like those that make it even better!
Good staff, beautiful rooms, and a great view!
Hotel was awesome, staff great, but the reason they get one star is because they are still holding my CC deposit two weeks after checkout.
Helene Du P.
Amazing spa, spent the whole day, sunday brunch is epic. Will definitely be back
Wonderful place for rest and relaxation. The spa treatment was out of this world and the restaurant and food is delicious. Highly recommend this for a place to stay.
Simply amazing, wonderful resort.
Fast friendly service, excellent food, big portions
Stay elsewhere, but go here for brunch and drinks. Maybe the spa if it is working that day (Spa was broken during my visit) Did not enjoy staying at this hotel because they seemed to care more about the people visiting for the day for the spa or cabana than the paying hotel guests. So if you are looking for a place to stay In Palm Beach look elsewhere.
This is a wonderful place to stay yet and also to have a drink outside while you watch the ocean everybody here is beautiful take time out of your day and come and visit this wonderful place
Very elegant and very roomy for events
Wonderful and beautiful accommodations but they missed my morning room service order when I truly could have used it.
The spa was amazing...outstanding customer service!
Our wedding venue was absolutely perfect!!
Sophicated hotel with high end amenities. Wonderful family retreat.
Really nice hotel. Service was painfullynslownat times, but they tried to make things right.
Service was so incredibly slow. Nice property though.
Eau Palm Beach was a very nice hotel. Great ambiance and food. We were greeted by name and offered champagne. We stayed on the first floor and loved the walk out patio. Kids loved the hanging clam chair. We ate dinner and breakfast at Temple Orange. The service for dinner was spectacular...at breakfast it was just ok. Unfortunately we had cold showers in the morning but it seemed that wasn't normal....hence why I gave 4 stars. Loved the beach bag in our room. The fitness room looked amazing with so many things to use but didn't have time to enjoy. The property was beautiful and staff very friendly. Would definitely recommend a stay here. When we left there was an event arriving so plan ahead as traffic to get our car was about 20 minutes.
My sister and her family always stay at hotel when they visit Florida. They have a youth program that my niece adores. The ambiance and the various restaurants are superb! ????????????????????????
Best spa day ever. Enjoyed with sister and nieces!
Valet parking of my vehicle started off a perfect lunch. The friendly waiters, bartender and the overall atmosphere and of such lovely surroundings was wonderful. I had the Broccoli, it was delicious. Going back again soon.
The room was not ready at 4 for check in. Other than that it was very nice and accommodating.
Staff was friendly, helpful. Beautiful, clean and comfortable
Beautiful hotel with attendant, knowledgeable staff. They met all my expectations in all areas, including cleanliness and quality of food. Yes, I will return.
How dare you discriminate.... what does it take to warrant affable service and true respect for patronage. We will not return until Mr. Johnson finds it in his heart to frequent your establishment again.
Great food, excellent service!
Simply Amazing!! Their services are awesome. Will come again.
Very nice hotel right on the beach.
The best spa experience! Staff are extremely nice and helpful. Facilities immaculate. We will be back!
Highly OVERPRIZED !!!! REGINA MAACK-WEITZ
Love love this hotel! Went for our anniversary and had such a great time at the spa and the beach. The steak house was also great.
Hotel nice, service lacking basics
Property was clean and new. They gave us a room next to the elevators so it was very noisy every morning. Room was clean and pleasant. Staff were mostly very nice and attentive.
Don Carney T.
Attended a fund raiser. This is definitely an outstanding resort hotel.
Visited the Eau with my uncle and sister; great ambience; wonderful service; beautiful property; exquisite decor and 5 star experience. Definitely recommend and look forward to visiting again.
The service (valet & restaurant staff) rendered was professional & courteous.
Great stay with fellow physicians.
Ambiance was amazing staff were there to help the Eau billing practices a bit juvenile and rudimentary impossible to get an e invoice right away.....
Came in for an overnight stay during January 2020. We arrived at the hotel at 12:30 or so and despite the official check in time being 3 or 4 pm, they were very accommodating and rushed our room set up to be ready for check in by 1:15 or so. Rooms were clean and facilities were great. The entire place has a go big or go home sort of vibe. it feels grand, historic or decadent but that's how it's made to look. Like the opposite of minimalism. I'm not criticizing, just observing. The staff were very polite as well.
I spend dinner last night at the Angle ...It was amaizing. The food was DELICIOUS!!!! But the Best was the people very Good service.... Thanks everybody.
Fantastic setting and the most friendliest staff ever. Truly 5 star.
good lunch by the pool
Used to be really nice but has gone down hill. No where near 5 star hotel. Service is horrendous. We were placed next to room blasting music and front desk could not be bothered to return call to room.
Stayed here several times. Nice facilities.
Very nice and a great staff. This hotel does a bit of bait and switch however. Reserve (and pay) for ocean front and you might get a partial view and a fruit plate as compensation. Sorry, but a fruit plate doesn’t really equal the extra $1,000 we paid for the week. It’s not really a 5 star hotel, but would be a solid 4…the bedding isn’t 5 star level. It is a beautiful location, just haven’t had the greatest experience vs what we expected.
Elegant, courteous service, punctual
Simply Amazing!! Staff let us enjoy the outdoor fireplace after the terrace bar closed. Great service. Great drinks.
Came here for the day and was treated with the highest respect. Eau Palm Beach is one of most beautiful resorts in the Palm Beach area and has so much to offer. Whether you're here with family or just to getaway this is the place to be. The staff here are great and are always making sure your getting taken care of. Sat outside for lunch and the food was spectacular. The views over looking the ocean are amazing and make you feel like you're on a private island. The spa is one of the best ones I have ever been to and all of my treatments were handled with care. Well done Eau Palm Beach will definitely be back!!
I took my whole family to the eau for Christmas and New Years vacation. There were nine of us, from 7 to 70. The resort was totally occupied; a tough time to make everyone happy. A resort is only as good as its location, it’s people and their service, and the facility. The first two were excellent. Special kudos go out to Logan at the front desk; Samia at the temple orange restaurant; Tia in the lobby lounge, and Trevor at the pool. These four individuals stood out although there were many others who also shined with all the very demanding guests. The facility takes a beating with those kinds of demand. Our room had a big plumbing issue on the next to the last but the staff was quick to move us to another room. In the new room, the television and safes did not work. I guess a place that big with that many rooms and constant change over in guests is bound to have issues. I still gave the eau five stars. Hope this is helpful to someone.
Their Sunday brunch is awesome! Great (not cheap) champagne. Too many shrimp dishes. Please bring back the sea scallops!
Classy , Great atmosphere
The spa here is amazing.. and the staff is to die for.. love Mason at the front desk..
Beautiful, clean and well maintained. Lacking in good outdoor kids programming and the food services are extremely slow. I wouldn’t recommend this hotel for families with young kids.
Had a lot of ammeneties
Best Brunch ever!
Ok what does do not disturb mean? Someone representing management pounded on my door disturbing my over priced movie volume controlled television . This place is run by master intimidators - the staff is on egg shells, the menu is repetitive. Everything is overpriced and the quality is less then expected. Why would you pay $1000 per night when the front desk is rude, the concierge is useless and the atmosphere is boring and sterile. Do yourself a favor stay at a real 5 star hotel like the Breakers - this place is nothing but a waste of money. If you want a great vacation then stay anywhere but here. I will never waste my money again for this second rate motel. I will never stay here again and I will not be happy untill management makes a change in the hotel policy.
Erin Foster P.
Horrible experience! My husband and I were watching a movie in our room that we paid $20 for at 2:00 am when we were startled by a loud banging at the door. The hotel manager said "come out here i need to talk to you" Of course i did not open the door, any decent hotel would call if there was an issue, never send someone unannounced to the door. The rude manager declared that we need to turn the volume down as we are disturbing other guests. The volume is controlled by the hotel and only goes up to a certain level, totally the fault of the hotel. This is a glorified holiday inn with thin walls for $1000 a night- I would expect an apology from that rude manager who should be fired for offending customers. My husband and I were planning to stay here every year for Christmas, now we will never come back!!!! We would not recommend this overpriced hotel, there is nothing special about it. Overpriced and underserviced. This hotel owes me an apology. I had my do not disturb sign on and was terribly disturbed.
Tatiana at spa, rude and difficult, turns making appointment into nightmare.
Mr. Weinglass said his experience was fine. He did mention that the showers were not clean. My experience however, was not as good. The showers were not clean and ready for me to use. The steam room was not hot and did not get hot while I tried to use it. My massage was ok, but not great. The only massage therapist that I have had at. Your facility for the past 3 year as that is really good is James. He is well trained. We travel a lot and use many facilities, and the Eau Spa does not live up to what it is offering. Last year I actually switched to the Four Seasons even though it is further they offered better service. The staff throughout the hotel does not greet or smile when you pass them in the hallways. The Delray Sands Resort and Four Seasons are much friendlier Resorts. Thank you, Gail Weinglass
From drive up to drive off its a great time. I have stayed many times and i cant think of another place that has been better. Great spa, great food, great service. Want to relax.....this is the place.
Attentive staff and excellent food. Two perfect events!
Mai Wah C.
Beautiful hotel beautiful place. Staff is very friendly and the food is great.
April Noon E.
The best of everything. I was visiting a sick relative during my stay and some of the staff were very sympathetic and sent up a desert.
Went here for lunch. We didnt stay there. Lunch was good a bit pricey but you pay for where you are at. If you valet get your ticket validated by the restaurant to avoid the $30 cost. Great beachfront location.
Very fancy and upscale.
Everything was wonderful except the showers are too small.
Such a beautiful spot, no beach to speak of but don't let that stop you. The terrace, deck and bar are fabulous. Spend the entire day ocean front. Great service, noise level /kid level could be toned down a bit but it was a holiday weekend.
Great place to stay. Beautiful location and rooms. Great decor. Bed was hard and pillows too high. Very filled.
Wonderful experience. Club level is the best!!!
Wonderful location and great overall service. Good choice of food at restaurant and innovative cocktails in a relaxed atmosphere
Domino Arts P.
It was a wonderful time working at this beautiful venue again for Tara & Chris' Wedding!! You all were so accommodating to us and made sure we were provided with anything we needed!! I am impressed by the gorgeousness of the venue and by the outstanding service! Looking forward to working with you all again very soon! - Domino Arts Photography
They make you feel like royalty. Property is gorgeous, staff is amazing, food is delicious! A vacay worth doing! Relax, rejuvenate and rejoice!
Amazing dip in the pool after my spin class. The staff put a couple towels on my chair while I was swimming. The fitness center has a neon lit spin studio with bikes that rock side to side and infinity mirrors—baller. Efficient valet ?? the ocean chills all the vibes ??
Great location excellent staff
We went to Eau Palm Beach for a conference. The property is beautiful and the staff is friendly. Room was clean. Fitness facility was well above average for a hotel/resort. I would certainly recommend for a weekend getaway.
An amazing resort. Very beautiful.
Martha Weiner in the La Coquille club downstairs is wonderful. The hotel is elegant and so nice, but it’s staff members like Martha who make you feel like the most important person in the facility, she remembers your name and is extremely professional. You will feel special here. Highly recommend this hotel and membership here.
Nice resort on the beach with a couple of pools. Rooms are a little tired and could use a freshening up. Strange intermittent whirring noise above our room all night long was irritating. Good place to come if you are part of a large group booking, but you are almost a second class citizen if you come alone. Expensive rooms.
I love going to the resort. They have the beach the best breakfast buffet at temple orange and amazing tacos at the outside bar where you can look out at the ocean. The spa is the best part of the experience too.
Every one is soo nice
Best hotel In The area to stay eat drink and have fun.outdoor bar with the ocean views great bar menu or in the restuarant.classy place to take your guest from out of state !
Personnel and service is great but the food left a lot to be desired
The best hotel in South Palm Beach area
Fabulous staff (except the beach staff), beautiful comfy rooms.
I went to customer service just to ask some simple questions. I was pretty much pushed aside as it seems your service agent was too busy to make time for someone staying there. He seemed preoccupied with his cell phone. When i finally did get his attention, he rolled his eyes and gave me the vaguest, shortest answers to my concerns. Brent Muni was the name of this rude employee, as i made sure to get it before i left without any answers. I figured you'd want to know about an experience like this since this is such an amazing resort and spa and given what we pay, we do expect an ounce of respect.
Great facilities, cool room, staff super friendly, conference facilities spot-on. Highly recommend this resort!
oh wow - or how they'd say, 'EAU wow'! THIS PLACE IS LEGIT MAGIC! Loved every minute of my stay. Great service, food, spa amenities & VIEWS... Got a great massage in the spa and had a wonderful experience with the babysitting team. Room service could have been faster, but not any worse than typical expectations at a boutique hotel. Prefer slower R/S to a gentrified conglomerate stay. Will return - with friends - AND MORE MONEY... This place WAS NOT CHEAP.
Hotel NEEDS to be updated but the service knocks the Four Seasons out of the water which is saying something. Food not that great much like other 5 diamonds in FL. (FL overall is not a culinary epicenter.) Can’t beat the location! I loved the intimacy of the space compared to other larger resorts along the FL coastline. RIGHT on the beach with an adult pool and family pool as well. Unobstructed views!! Keep in mind it is a rocky shoreline b/c there is an old road under the water just off the shore - about 15-20 ft into the water from the beach which is not that far. Will definitely return and recommend! We did club - good for breakfast and lunch, not much else after that.
The experience and the location are amazing! What I loved: The staff, the service, the location, the ocean, and the sushi at Stir Fri-Sat 6-9PM! What can be improved: the decor is old and confusing, the food in the club level was OK, and the hotel needs to be updated. I was lucky to get a deal on their website offering buy two nights get the third night free going on now through 11/22/19. What I didn’t like: The pool and outdoor spa closed as of dusk, so whereas in other hotels you can be outside in the evening, you cannot at Eau. The beach is pitch dark and the only light outside is from the pool light or the lights from Breeze. Pretty much everything seems to close fairly early. Will I return: Absolutely yes, but I wouldn’t spend the extra money on a suite, as all the rooms are essentially the same, save the money and spend it on something else because with views like this you should be outside your room and not in it.
Had a great pedicure with Sandy. Always a great experience at Eau Palm Beach
Live this place, clean,food was great
I had a first class massage and spa day here! Yes men...it is my get away. Guys, give it a try. Women already know this place is the best.
There were some things that were exceptional about this hotel. The rooms are sparkling clean as cleaned twice daily anathema concierge had the best recommendations. My spa facial was also great. Two glaring misses- first service and second the main “Mediterranean” restaurant. First the service- the only spa day o had was my check day since I had a late flight. I booked more than $700 in spa services and yet this hotel insisted.on charging me $100 more to be able to return to my room after I was done in the spa, finish packing, put my spa clothes away and get into travel clothes. My last appointment finished at 2:45. I think this was poor form. I am in the service industry and would have bent over backwards to make sure a high dollar client was relaxed and happy so that they would return. Also the food was terrible. I never tried Angle restaurant but the other ones made nothing fresh and an expensive steak was served with mushrooms they didn’t even bother warming up.
Dr Deepa Verma M.
I thought the hotel was beautiful and the location was amazing. The fitness center was absolutely fantastic. However, I attended a very important conference as a physician and as a lecturing physician. I had to give five lectures over a period of two days and wake up very early in the morning. The room next to me, was adjoined by a door. I could hear every single sound, as it was a family of four. I voiced a complaint that I could hear everything that was going on, as the parents were not aware of how loud they and their little children were talking. At one point, security did call them and the male was very upset and cursed about getting a noise complaint. No options were offered to me, and if I were to change rooms it would be considered an upgrade and I would have to pay for it. I am a mother of three boys, so I do understand as a parent that children can be loud. However no other options were offered, the guest next-door were rude and continue to be loud. I’m very disappointed that nothing else was done, especially as a physician who was attending an important conference and lecturing. I in fact had to check out a day early because I could not relax and unwind since there constant commotion next-door.
It was great
Ashley Cheer M.
Excellent service and beautiful property.
Had a suite with balcony and ocean view. The view was unobstructed, the balcony large. Not a fan of the bathroom decor or layout but otherwise nice hotel.
Beautiful resort and hotel. Very shpanky, clean rooms, wonderful staff.
Incredible service, beautiful setting, spacious clean rooms.
Wow! This place right here ???????? Thankful for the wonderful workers here that actually show appreciation and care for you. I wish I could give this place more than 5 stars
Great hotel and staff who know how to look after you
Excellent property and the service is top notch! They had live music by Arturo Romay on Friday night and it was the most beautiful evening. I highly recommend the resort and Mr. Arturo Romay. Just a perfect birthday trip!
Fantastic resort on palm beach island
Elegant with a lovely beach very professionally operated.
Thee Rich M.
Very good service!
Excellent staff. Top notch. My better half absolutely loved the spa. Views are spectacular
Resort style place that is in an excellent location. They do a great job of protecting you from the pizza delivery people.
My wife and I went for the Sunday brunch and was awesome, the service was above excellent. 100% recommended and valet parking is included.
First class destination.
Great rooms very clean and great staff
I just had an amazing weekend at the Eau Palm Beach Resort & Spa! There were a few unusual mishaps at the beginning of my stay with the rooms. The manager Jason Mudgett is really wonderful. He took care of everything. The Eau is lucky to have him. He is very dedicated to the hotel guest experience! I so appreciate his help with everything. The second day a large group were leaving the hotel from a meeting. Jason in his suit in the rain was valeting the cars for the guest to prevent a long wait time. This was an out of box experience to see. I would like to thank Jason for insuring a wonderful weekend for myself and my Mom. Also John Siefert the Bell Captain was so kind during our stay. This is a great hotel and I highly recommend it to everyone. Thank you again to the Eau!
A Gem !!!! Pure Lux
Lovely hotel and spa
Such a wonderful place to spend the day or weekend.
William Roger C.
Well run, top of the line resort hotel
I enjoyed my time there quite a bit
Stayed for just one night using a gift certificate and was blown away. From champagne served at the front desk to the moment I left in my car was fantastic.
Blessed with a Fabulous birthday lunch on the water! 5 star hotel and 5 star friend .
Absolutely magnificent interior surroundings, rooms are flawlessly designed, and has a historic posh vibe for anyone who thoroughly appreciates extravagant opulence with innovation. This resort accommodates a perfect romantic destination for two or a great place for a family, they have separate adult and kid pools. The restaurants are high-quality dining at its finest. Offers experience of Farm to Fork, unquine menu items that are one of a kind and superb food. The attentiveness of the staff pays very close attention to every single detail and diligently strives to help guests enjoy thier stay no matter how close to the season's end. Its was pure luxury, complete relaxation, total comfort and absolute enjoyment for a birthday celebration stay-cation that will never be forgotten.
Most waitresses at the pools are total betches however if you asked for a manager there much Kinder and the amenities are amazing so definitely worth taking the trip. Just be weary about the employees at the pool
Such a beautiful location. Immaculate. Luxurious.
Top notch service from all staff employees is first class
Beautiful resort in a quiet part of Manalapan (southern part of Palm Beach). The hotels restaurant "Temple Orange" was above par. Guys at the Front desk are very professional and nice. Main pool area is just as nice if not better compared to the Four Seasons down the road. Enjoyed our stay here and would definitely consider returning to the Eau.
Must go back when we have a whole day.
Eau Spa & Resort was an amazing value for the luxury experience. We stayed with the third night free option to celebrate a wedding anniversary and they took extra care of us with our infant by providing a mini fridge, crib, diaper pail, baby toiletries and extra touches. It was a beautiful view, pool and you cannot imagine the spa experience. It is divine. Thanks Eau for a fantastic weekend!
Excellent place to vacation.......
Amazing place for our getaway. We cannot say enough nice things about the property, staff and service! Highly recommend!
We loved everything about this hotel. The place was immaculate and beautiful. Staff was super friendly and attentive. Will definitely be back!
Hotel, pool and service inside was great. Bar was understaffed and food was not the best.
I go next door on the beach to the ocean bar great breakfast lunch and drinks and. you face the ocean ....the best view but bar is very small.
One of the most Beautiful hotels in West Palm Beach
Simply the best in class in this area.
Love this place very clean , staff all courteous, great place to bring kids as well as they have a camp on site , certain things was a bit too pricey but overall nice place and live music weekends
We just got home from an amazing week at Eau Palm Beach. I can't say enough wonderful things about this property and the amazing service. We were there with our family for a week and couldn't have had a better experience. 5 star service all around. Special thanks to the incredible beach and pool staff!! Jahq took care of us in our cabana and he was AMAZING!! He made sure we had a prefect day! Ahmet at the beach restaurant was also wonderful! It was hard to leave but will definitely be back!
FABULOUS PLACE A GOOD TIME FOR FAMILY!
Beautiful resort, great place to relax, have a drink and a business chat.
Only had a drink here, but it has a great outdoor bar above the beach and nice interior!
Best customer service
Gorgeous hotel! I love the renovations
Love this hotel.. very relaxing ,great staff and amenities. Spa is wonderful too !
The staff are amazing. Best hospitality I have ever received. That being said, the food isn't. Undercooked chicken isn't something I'm a huge fan of. It's incredibly dangerous. Also, they charge a 50 dollar fee to remove liquor from the rooms. Insanity. The decor is impressive, but the upstairs and sleeping quarters are entirely out of place. Like, the Brady bunch. The downstairs is extremely posh. I don't know what the designer was on.
Excellent resort! Loved it.
Great resort. Good staff and service. Great atmosphere. Very expensive. Parking prices outrageous
We went to have lunch beachside. So beautiful there. Really great service. Our server was kind of busy and a girl named Ashley from pool area asked if we needed anything. Went out of her way to accommodate us. We will be back because of her. Thank you Ashley. You are a breath of freash air. Eau Palm Beach you got it right. Thank you also.
Amazing place, right on the beach, great customer service, very friendly, helpful and courteous staff. Very clean. Amazing pool area. Swimming in the ocean right outside your door and because of the rocks in the ocean there was a lot of marine life to see while snorkeling. My family thoroughly enjoyed our time there and we hope to go back again.
Excellent location just infront of Atlantic. Private beach and swimming pool good food. Specifically delicious breakfast.
Excellent establishment staff is intensely accommodating and the location is prime
One of the best
Best view ever!
Nice employees, location is amazing, BUT, it needs a face lift!
Beautiful facility, I had dinner and it was delicious. friendly staff.Thanks Monique Moses and Joshua for a great evening. I will definitely be back to check out the spa.
(Translated by Google) Spectacular! (Original) Espectacular!
Yea...I would live here.
An amazing place. Can't recommend it enough.
A beautiful resort on the beach. This resort has a casual elegance and super cool ambiance. I love the restaurants and bar and the spa has these Fantastic swings over meditation ponds. The rooms are over the top gorgeous. You deserve to splurge and treat yourself to a stay at this lovely resort.
Beautiful place. Staff's attention to service is unbelievable.
Perfection. Walker ,our waiter , somehow upgraded perfection making my bff”s birthday fabulous!! Thanks Walker ????????????
A Google U.
A real treasure fir relaxing the mind, body and soul.. Love it.
Excellent place to gather with friends and family. Must go and listen to Arturo guitar music Friday nites and Sunday brunch
We stayed 2 nights at the EAU last May and did couples massages as well. During our stay last year we were told we would have 30 minutes of "alone relaxation" in our couples massage room. During an intimate moment staff barged into our room more than once. Because of this we didn't enjoy our massage because of the embarrassment. We were assured we would not be disturbed and that was not true. Wanting to give this establishment a 2nd try I planned a surprise stay for my wife's 40th birthday. I asked the staff on several occasions to NOT contact my wife as this was a surprise. The week before our arrival someone from the reservations team contacted my wife to confirm our stay. When my wife seemed confused the staff member said she had the wrong number but said my wife's name so when I got home A WEEK BEFORE the surprise...it was blown. I saved up for months to be able to give my wife this gift and the rug was taken out from under me and I'm NOT happy. I'd appreciate a call from a manager to discuss further
(Translated by Google) Simply wonderful !! The good life!! (Original) Simplement merveilleux!! La belle vie!!
Great place to relax, dine, and enjoy the beach/pool. The Temple Orange restaurant has the best breakfast buffet and has a very friendly restaurant staff who is willing to accommodate your needs. 5 stars for Temple Orange!
Class hotel and wonderful ambiance
Use to be a Ritz. Service is still very Ritz like, as are the room rates. Which would be fine except the rooms are dated and the overall experience wasn't up to the overall cost
Many seating niches with waiting staff available and an atmosphere of impeccable refinement. Kitchen chef and staff didn't have Ponzu sauce for sushi appetizer. On second request, the staff made some from scratch. Outstanding!
Stayed here 4 years ago. The venue and service continue to exceed expectations. What a wonderful resort. Can’t wait to get back.
Beautiful hotel and spa @ ideal location.
Service is over the top.
Love the lavender in the garden
J M P.
Ritzy high priced on water
Over priced but beautiful. If you have money you dont know what to do with it's a great place to leave it
Just old school charm
Badea Ana M.
Wow, was just beautiful experience. The place is so peaceful and beautiful. All employs war so nice and helpful. The massage therapist i had was good and definitely relaxed me.
Right on the water, great food.
It was beautiful
Baggage was not in room when we checked in.. Maids on the phone cleaning rooms as late as 530 - 6 pm.. .not acceptable in a 5 star hotel
Tricia gave an awesome massage!
I'll give it a 5 star, I was invited to an event there the foods was tasty and delicious with great services.
Great food and location a must try and see
Wonderful staff, top notch accommodations.
I work there
Ann Marie C.
beautiful resort wonderful caring staff
I've stayed here at least 5 times in the last couple of years. Great place to relax.
Spend a day at their spa!!!
Is this place pricey? Yes. Was it worth it? Every penny. Eau staff, you guys and gals were nothing short of the most gracious, helpful, friendly, patient, and worthy of all stupendous accolades. This was my first stay, and the hotel is beautiful upon entry- the rooms are not big- at all- however, the bathroom is nicely sized. I was a bit surprised at how small the shower was, but it was clean, the water was steaming hot and pressure great- things lacking in some other well appointed hotels. Breakfast was nice and the food good- as was the food by the pool. I cannot complain about the service as others did, because all of our servers were on point. The beach is a little disappointing, but it is symphonic to hear the ocean waves while falling asleep. The main pool is great for families and especially fun if you find people in general - interesting. :) Thanks for a wonderful weekend!
Beautiful atmosphere, delicious food and extraordinary service. Had a wonderful experience.
Can you say black
Nice place to relaxad unwind
(Translated by Google) Without words ... a beautiful and elegant place !! (Original) Sin palabras...un lugar hermoso y elegante!!
Loved the hotel. Service was impeccable. Rriht on the ocean. Beautiful views. Rooms were spacious. Food throughout the trip was great.
Very , very nice hotel!
Beautiful but a bit pricey
We paid 1149 for one night for a queen suite which was simply a regular room with two beds, nothing special. It came with a breakfast package we were unable to use due to a previous engagement. When we made a ‘suggested’ request to the manager (Jason) he flatly refused to exchange it for a lunch voucher later in the day stating that he didn’t have the authority to do that. We also had a $150+ dinner at the hotel the night before. For a nice, but ordinary room and dinner, that was ridiculously overpriced. We thanked Jason and told him nicely that we would not be returning if that was his final decision, at which point he became rather rude and sarcastic replying, “over that?”. We smiled, agreed and left very disappointed. It’s a nice place, the rest of the staff were excellent, Jason could use some more training.
World class service
Think place is idyllic.
Beautiful hotel right on the ocean
High-end hotel...great service.
Top of the line experience, always!
Gorgeous ocean front hotel. Had our 211 gala here and the food, drinks, and staff were amazing!
(Translated by Google) Palm Beach a great place !!!! (Original) Palm Beach un lugar genial !!!!
Spent the weekend for my wife's 40th Birthday because she wanted to go there. I haven't been there since it was the Ritz-Carlton back then. Everything went well until we got there. Booked my reservations through American Express. When I got there I was greeted very kindly by the front desk. During the process I asked if they could upgrade me to a bigger room if there were any available. It was not extra because I booked it through American Express. When I got to the room it was the same one I had before 5 years ago... I then called to ask why that was and they told me that was there upgraded room. During our stay it was pretty good. Spa was amazing and the amenities were great. Though it was hard finding the staff. Food service wasn't that good and neither was the food really. Had to send the food back because the order was wrong and our chicken was very dry and hard. What really irritated us the most is that my wife wanted to have dinner at Angle restaurant in the hotel. We wanted to make a 7:30 reservation but the hostess advised us that they were fully booked until after 8:30. At that point we just decided to have room service but asked if there were any cancellations to please call us and let us know. We ordered room service and around 7:45 decided to go get some drinks at the poll bar. we passed by the restaurant and saw that there were only two tables taken and were very surprised. We then headed back to our room and saw that there the restaurant was half full. I then contacted the management to let them know what happened. He told us that their reservations were full to capacity. after we hung up the manager called me back within a minute and advised me that he just found out that 27 people had cancelled and it was not a big group. He offered his apologies again and offered to send us a bottle of wine which we have declined. But he sent it to us anyways and when we left we did not take the wine. I didn't believe this story for some reason and thought it was just a little bizarre. He was better off not calling me back to give me this story because it's so far fetched in my mind. I called this morning and spoke to another manager and told her my situation and what transpired. She told me that she would look into it and get back to me later this afternoon. So we will see what happens on their end. It's just upsetting that they are not trying to rectify this problem or offer anything in return. It wouldn't of bother me as much but considering it was my wife's 40th birthday just made it more aggravating.
Picture perfect setting, fabulous fare and terrific service...we loved it????
this is how a 5 star hotel should be
Awesome gorgeous spa!
Didnt stay here overnight just came to see some friends. Great kid friendly large main pool, a pirate ship area for children with a sand pit. Good food and free parking. Would come back and stay here anytime.
Great property and service.
Beautiful place for a quick weekend trip.
The Spa is amazing!
(Translated by Google) I only went to work but I thought it was very good (Original) Sólo fui de trabajo pero me pareció muy bueno
Very nice place
Visiting but did not stay. Nice and expensive looking.
Very upscale resort
(Translated by Google) Magnificent! (Original) Magnifique!
$900.00 for what they offer you in a room not Acceptables, The place is dated the sink don't drain well, you take a shower and the steam is around everything, poor ventillation. Yet the staff and service is 1st class the food is above average.
Amazing place, definitely recommend for just about everything! Great valet staff and all around 5 ????
Great location and stay
Great spa and plants!
Angelina De La C.
Excellent solo guitar entertainment. Great vibes, sounds amazing, truly commands the string instrument, fabulous musician!
Always a nice stay at EAU! Friendly staff!
Elegant atmosphere, great service, view of the water. International food selections.
(Translated by Google) Enjoy the terrace near the sea. You will not be the only one but what a serene atmosphere with your cocktail and the deckchairs that stretch out your arms ... To strongly advise ... (Original) Profitez de la terrasse tout près de la mer. Vous ne serez pas le seul mais quelle ambiance sereine avec votre cocktail et les transats qui vous tendent les bras...À conseiller fortement...
(Translated by Google) Beautiful Place A Beach For a Good Rest (Original) Hermoso Lugar Una Playa Para un Buen Decanso
We love their Sunday brunch. It's quite pricey but very special and if you sit outside you are right along the Atlantic Ocean!
It's located in the beach. The rooms are amazing. The service is above and beyond. Would highly recommend.
Loved every minute
It was a nice bruch.. we spent a nice and happy Sunday together
Elegant bar, beautiful ballroom and spectacular outdoor/pool area.
Posh and lavish as one would expect from a former Ritz property. Event was well staffed and well served. Vegetarian dinner option was surprisingly underwhelming.
Beautiful place!! Excellent food and great location!
Beautiful resort yet I expected just a bit more at this price point.
Laura Del V.
Dawn Hollowell C.
Amazing hotel. Right in the ocean and walking distance to shops and food. The rooms are designed by Jonathan Adler and are stunning. Insta worthy! Staff is beyond nice and I can’t wait to go back
nice but pricey
Overpriced for fair to mediocre however service was attentive
Loved it, it's an all day spa. Be ready to get pampered!
Exceptional hotel with amazing service.
Wow. Beautiful and the staff is outstanding.
A Jhesua P.
Very nice hotel which was formerly a Ritz-Carlton hotel. Since I the last time I visited this place, I can say that they have kept the decor and service of the Ritz. The brunch was phenomenal and for an additional $25 dollars you can add bottomless mimosas or bloody Mary's. For the latter, there's a station where you get to customize your own drink. Be mindful that the brunch is only for two hours unlike other places where brunch is usually 4 hours.
One of the best 5 star hotels in PB.
Excellent hotel, great pool and hottub, nice rooms, ellegant lobby, tasty food at the restaurant, an absolutely amazing spa, and overall very helpful nice staff. It's also really close to a lot of great restaurants. The only downside is that the beach is on the skinnier side and there is noticable trash on it.
this place has it all, energy drinks, coffee, pet food, yes pet food a whole room for all your needs, deli , milk, ATM., eggs, meat... almost everything except fresh produce, and how to do when you have a store in farm countryside town. the owners are nice and polite and eager to serve everyone. I was amazed just how much this little store had to offer. by the looks of it from out side seems so small. Once you go in wow. it goes back and back with almost anything you want from a convenient store. very impressed. yes it is a convenient store so no filet or prime rib but almost anything else.
This hotel and resort has steadily declined in overall quality over the past few years we have been coming here. It is a "good" facility but for the room rate, it should be at least a consistent very good to excellent experience. The staff is helpful and friendly but the number of staff personnel has declined causing service to suffer. Specifically, longer wait times for food and food items occasionally running out at the buffet. More timely clean up around the pool during the day would be possible if they had more staff as well. I'm being critical here but in this price range, it's a fair assessment.
Very nice resort.
So classy. Price super high though. Amazing food
Great service, food and drinks . Best view in South Florida
(Translated by Google) Fabulous hotel, very luxury, several pools, excellent breakfast. (Original) hôtel fabuleux, très luxe, plusieurs piscines, pétit déjeuner excellent.
Definitely a five star resort. Service was outstanding. Rooms were nice and we really liked the artwork.
Yemayá - Zu Y.
Always a solid experience at the spa. Huge fan. Another day of pure relaxation.
Nice place but management not so great
Lunch Selection could be better.
Temple Orange is the bomb, the food is outstanding and plated very nice, no small portions here but not overkill, leaves you feeling just right, beautiful views of the Resort and the beach, the staff is very friendly and professional, this place is beautiful and very well maintained, definitely going back and checking out Breeze next.
Staff extremely professional and friendly, location really great, food tastes top notch. However, everything is way overpriced compared to other high end hotels. I would've given it 4 stars because of this but the staff was so great I'm giving 5.
Amazing service, clean rooms with wonderful views and the staff goes above and beyond l.
Impeccable. Cannot wait to return.
Adorable little Cabana bar Beachside, the bartender makes the best dark and stormies.
Great facility with everything you need for a great stay. Very attentive staff.
I cannot say enough good things about this resort! The Staff are incredible, I've never seen customer service this amazing across the board. Thank you for a lovely stay!
Great service. Super accommodating. Big fan of the rooms, the bathrooms, views, amenities, and of course very friendly staff.
(Translated by Google) Very nice place, well professional the anviente (Original) Muy lindo lugar, bien professional el anviente
I stayed at Eau for a business conference in early November. I departed on the 15th to return to Dallas; TX. Mid afternoon the next day I received a phone call from hotel security asking if I left a significant piece of jewelry behind. To be honest; I hadn’t fully unpacked yet and I don’t really know when I would have noticed it was missing. I’m sure a few days later it would have been obvious - then I might have gone over board wondering where I could have possibly misplaced it. Skylar called and could not reveal what the item was, so I had to unpack my jewelry to see what was missing. An honest person in housekeeping turned my diamond ring band in and I was contacted about it being missing. Once I noticed what was missing I was able to accurately identify it and Skylar worked meticulously to get it sent back to me in a secure manner. Kudos in a day where honesty and integrity cannot be taken for granted!!! My friend and I had a fabulous weekend before the work week began. The service and hospitality were exceptional. And, bonus points for Tito & his staff for going out of their way to recommend a great place to watch my football team play and even sent a mascot logo sign to my room. Now, that’s extra classy!!!! Thank you all for the exceptional service. I’ll be back!!!!! Renée
Great level of service. Best breakfast brunch with the freshest and highest quality of ingredients I ever experienced.
Wonderful destination for a couples get away. Food and drinks were amazing and the staff is very attentive. Greeted with champagne upon arrival, and the location with a private beach right below the pools is incredible
This place is amazing! I attended a yoga social and it was a very good experience. The teacher was excellent and my party had an awesome time. The hotel gorgeous, palm beach style . The staff is exceptional!
Beautiful property with amazing views! Perfect welcome gifts in the room when you arrive to let you relax and enjoy. Room service was great as well with a large menu. Staff were all very friendly.
Great place for conferences. AV tech is top teir.
Beautiful place with amazing Pastry chef, perfect access to the water and great service
Beautiful place and exceptional service
Beautiful comfortable lobby you just want to lounge In and listen to soothing live guitarist. Great food. Gorgeous view. 3 stars for super slow service.
Amazing people spectacular view and tasteful food location is very beautiful on the beach rooms are beautifully designers always extra beds available
Beautiful hotel, great service!
Wonderful. This is a review of the hotel, spa, and Temple Orange since I met a friend from out-of-town one day and then came back for a spa day. I was here when it was the Ritz, and this is lovelier. In general, it's beautiful. Nice to see someplace today that's in the tradition of Flagler and traditionally elegant decor with chandeliers, etc rather than the usual modern, grey, sterile that's everywhere. It's the little things that make a hotel. Everyone makes you feel welcome and valued. The restaurant was good and they smartly take your name when you arrive so that your server addresses you as Mr or Ms whoever. A nice touch. The spa is spectacular. Spas are my thing, and I've been to some of the best. I prefer this spa to just about any of them. It's physically beautiful and it makes for a wonderful day. And then, at this hotel, you're overlooking the ocean, can't ask for more. We will definitely be staying at the hotel after this experience.
Racer Supply S.
Nice dinner and ambiance
We have been staying at this resort for over 20 years. The service has always been very good and we have had great experiences until this last stay. Due to a misunderstanding we were forced out of our room for the last night by a very rude and combative manager. It ruined our last day for what had been a wonderful visit.
Superb. We really could not have asked for better accommodations or better staff. It seemed as though everyone went above and beyond to make our stay perfect. The beach has eroded over the years so at high tide you can't really lay on the beach, but the pools are large and the perfect temperature. For us, the view was worth not having a lot of sand to lay on. The restaurant was A+. It's the perfect place for a weekend get away.
We were there for a business conference for 4 days....Absolutely wonderful hotel. All the staff were friendly, helpful, attentive. Sitting by the pool or beach was relaxing and the view of the ocean sets that tone. Thank you Eau Palm Beach Resort
(Translated by Google) Five star service, all perfect spectacular patiserie on the beach! (Original) Servicio cinco estrellas, todo perfecto patiserie espectacular sobre la playa!
Fabulous property where the staff is engaging and focused on exceeding guest expectations. Everytime one employee handed me off to another employee during the arrival process, they used my name and introduced me to the next person. It was a warm welcome! The room was comfortable and the bathroom was quite large. Two pools - one for families and one labeled as the "Adult Tranquility Pool" where guests had to be 18 or older. The conference and function spaces were well thought out and easily accommodated our group of 150+ members.
Great room. Friendly service. Convenient shopping center with a grocery store across the street.
A true resort, ready to put the rest to the test
As a local I enjoy the outdoor deck and bar. Very enjoyable and fantastic service. Always fun to taste one of their special cocktails. And, don't forget the wonderful food.
WOW I like their location! One of the best location in the area! Everything is excellent in this place! Will come back soon.
It is the staff. They go above and beyond. Nothing is a problem. They give extras. Totally impressed.
Customer service is exemplary. Ceiling is dripping with chandeliers. Great romantic getaway weekend! Pricey but well worth it!
Went to an outdoor wedding, which was BEAUTIFUL. The ceremony was outside, so beware of rain and wind.
Lovely, comfortable hotel with gorgeous views. And staff that is exceptional.
Very Nice renovated property. Looks brand new but classic. Great rooms.
A gorgeous 5 star resort with every amenity you can imagine. My family was in town for several days and we treated them to this wonderful place. They did not want to go home!
We are locals and thought we would get away overnight for our anniversary. The staff and service at Eau Palm Beach is outstanding, very friendly and over the top attentive. Our room was so peaceful as soon as we got there I fell asleep in the swing chair on the patio. We had dinner at Temple Orange, Snapper special and Ribeye, both pictured here. The pools are relaxed and set up with everything you could need, really enjoyed our time here and we highly recommend it.
The most AMAZING EXPERIENCE!!!
Beautiful place to stay with great staff and great food.
Awesome place with great staff that are freindly and very helpful
This is a beautiful hotel with several nice pools, great meeting areas for conference, decent restaurants and an amazing view of the ocean.
Amazing Place, wonderful service. You love this place and it is right by the Ocean!!
went here last year? I'm a kid and this was fun
Beautiful and amazing hotel on the beach
food is always fab!
Beautiful resort on the beach, great time, good food, cordial attendants, outdoor water activities.
Awesome resort with wonderful restaurant on the beach. Gracious servers make you feel at home in the lap of luxury.
Quality / Beautiful hotel and spa
Another place outed as a racist establishment, minorities please stay away ????, Google the story
Pretty decent and I do like the location. It's Florida so you expect critters, but they don't respond when you point out bugs in your room. It's a bit overpriced (food especially) for the quality. Service ran the gamut from great to being totally ignored-very inconsistent. Mediocre quality for fairly expensive hotel. You can certainly spend same money for a much nicer hotel.
They’re racist !! Spend your money somewhere else that makes you feel more comfortable and not less of a person
The receptionist is racist, I won’t be bringing my business here.
this is where all the KKK AND RETHUGLIKKKANS STAY, VERY NICE PLACE IF YOUR WHITE
Extremely racist hotel that practices bigotry. If you're not Caucasian the staff will call law enforcement if you attempt to check in. You can have 3 pieces of ID and the doctor that birth you and they'll treat you like a criminal. Go to a resort that is minority owned.
House Music Y.
Racist establishment. Do not patronise.
There where tiny black bugs in the corners of the bed. I could have stayed at a Best Western if I wanted to be treated like some low class citizen .
Would never stay at a hotel that treats guests of color in a demeaning manner. Definitely wouldn't feel welcome there
Brenda Mc N.
guess we won't be patronizing this hotel...
So you refuse to allow a patron check in because he is wearing sunglasses? That man owns several hotels. I think he should buy your hotel and fire all of you. Racism looks ugly on you
I cant wear sunglasses when I check in. Im straight on this tellie!
Dehumanization at the front desk seems to be the norm. I will take my money elsewhere from now on.
Will NEVER be staying here now that I learned it's against their "policy" for black people to wear sunglasses.
Make sure you know about their racial profiling before you stay. I'd never stay there again.
Freedom To F.
(Translated by Google) It is a very luxurious hotel very nice 5 stars super friendly staff has 3 restaurant etc. But the food is expensive But you can go out to eat and get more discount (Original) Es un hotel muy lujoso muy bonito 5 estrellas el personal super amable tiene 3 restaurante etcétera Pero la comida es cara Pero puedes ir a comer afuera y consigues más descuento
Outstanding resort and staff. Highly recommended! Can't wait to see you all again soon!
Mrs. Erica B.
Beautiful hotel. Lovely rooms. Great Service
(Translated by Google) barrel (Original) beairifil
Excellent. Staff are some of the best. Foods Great...
Love the rooms and the beach and the vallet but the price was way too much for what we got didn't even get a breakfast
Wonderful. Great place to get away without having to go too far
Wife loved it there
Great family vacation on the beach
Great place. Excellent service.
This place is amazing . 10 stars
Very trendy place
Wonderful rooms i would stay here again
The most beautiful place to stay in Palm Beach!
Nice quiet, super luxurious and on the beach. Great spa. This is an excellent place for a staycation away from the tourist trap of south beach.
Went for their summer dinner special, 2 tacos and a margarita for $20.18...our waiter, Patrick, was great. The tacos were SMALL and margarita was bland. Disappointing
Marelle O'meara, D.
Great spa services
Pricey...but worth it. Great food...great service!
Gorgeous hotel. Amazing service. We enjoyed our stay.
(Translated by Google) Calm wonderful bathing little tourists (Original) Klid nádherné koupání málo turist?
I give it a 3 star because of the uncontrolled bug problems. I had two bites while sleeping the first night, and by the end of my stay I was covered in red bites all over my body. These bites ranged from 1" to 3" round. When I complained to the front desk, they said someone would contact me and after calling 3 days in a row I gave up. The second complaint was that there was constantly someone knocking on the door asking to come in to check the fridge for leaking water, or the shower or toilet, it was ridiculous what people were asking to come in the room for. I would make sure that you use the safe when you leave the room, too many people in and out of our room. Front desk staff that work the desk need to be a bit more friendly and not treat people that they are not good enough to stay at this hotel. Really not sure how this place got its 5 Diamond and is keeping that status.
An amazing place. Love it here.
An amazing hotel. Great staff (thank you Alica). Great facilities, beach, pools, room. Also a couple of alternative breakfast restaurants nearby and a Publix about to open opposite. Would definitely return.
It's simply marvelous!
(Translated by Google) very good (Original) muy bueno
Beautiful rooms, accommodations are lovely. The lobby smells amazing. Pool and poolside bar/ restaurant are excellent and the beach is quiet. Great place to stay or to come to have a meal. Ambiance and experience are great.
Very nice resort
they let their guests litter their resort-branded plastic cups all over the public beach and reef but will waste no time trying to run local residents off their "private beach." don't stay here.
The place is amazing
My family and I stayed here at the resort for 4 nights. Our stay was great from the very beginning. Our check in went really smoothly with such a warm and welcoming feel from the front desk agent Christine. Throughout our whole visit she made sure everything was going well for us and we were well taken care of. Everyday we enjoyed the pool which is located ocean side and really convenient if you want to alternate your time back and forth from the beach. The service at the pool was great also. Brendon and Sam were so attentive and very patience with us and helped us our entire stay. The food at the lobby restaurant stir was great along with the service from Tia and Lauren. Lauren was so patient with the kids doing s'mores with it being the end of the day and them being restless she made sure they still enjoyed themselves. Also we are sushi lovers so the Friday sushi night was the perfect end to our stay. Our room had a great view of the adult pool and ocean. Our housekeepers were also great coming back to a clean room and Judith greeting us with nothing but smiles everyday was awesome. Even the evening turn down service from Marie was a pleasant end to our busy days. Looking forward to our next visit to this great resort. Highly recommend!
Great place and awesome service
We were treated like royalty
has a huge kids klub...many activities...beautiful facility...pool bar right there...hot tube and adult pool...staff is super
A fav for special occasions.
Beautiful location, excellent food, griendly staff. Truly 5 star!
Everything was perfect! Great calm beach.
Everything is excellent except for the fact that you cannot smoke nor can you use a vaporizer. That might discourage quite a few folks who might otherwise want to light up. Other than that, it is immaculate and I highly recommend it for a vacation
Beautiful Resort. Service was excellent
The staff at this hotel was excellent. Valet, front desk, housekeeping, and bellmen. All we're friendly and helpful. Rooms were clean and decorated in a modern beach theme. Loved the balcony. Minor issues included light switches that make zero sense, and an inability to hook my own Roku up to the TV.
Great resort for families
Always good experience...
Met all expectations and more! Quality service and amazing food and drink at every turn. The spa is not to be out done. It will be hard to vacation anywhere else in the future!
Last week I celebrated my 40 Th birthday at this wonderful and amazing place!! One of My favorite 5 stars hotels in America!! The service is excellent, expect only the best!! We are definitely coming back, for more fun time!!
This place is truly a hidden gem. Driving in from I-95, you'd never expect this place tucked away off A1A. It's a bit pricey to consider on a whim but if you're looking for a highend resort stateside with a bit of botique feel then check this place out. The hotel itself is spotless and trendy. There's a handful of restaurants on site for dinner, brunch, or lunch beachside. Check out Stir at night for cocktails, and then relax in one of the 2 pools while getting pampered the following day.
Great atmosphere and view of the Atlantic Ocean. Very friendly staff.
Services are second to none I've experienced
This is where you want to be!
The service and food were great. A great place for a small intimate dinner or a business dinner, not too loud. You can hold a conversation without shouting.
Gorgeous rooms, amazing brunch
Amazing place and lovely people.
Janet Van P.
Wow! Just awesome!
Beautiful place, great service and good food
Service is great. Staff is amazing. Location is beautiful and all dining on property is done right. The best place to stay in west palm. If your from the area or just happen to be staying on a Sunday brunch is a must.
Truli Halpern S.
Beachfront local beers
Very classy place,good food,expensive.
Classic Florida resort accommodations. They have a great breakfast buffet 7days a week.
Beautiful and elegant used to be the Ritz. I would definitely go back!
(Translated by Google) Too formal a place. It is relatively expensive to receive. The room cleaning policy is until 17:00 (!) And the pool does not always have a seating area. Valet parking is available only at valet, although there is a parking lot in front of the hotel. The gym is very nice, and the food at Orange Restaurant is delicious and varied (but again, relatively expensive). The beach adjacent to the hotel is relatively narrow and full of algae (which creates an unpleasant smell in the vicinity of the beach and pool). In conclusion, we expected much more and were not impressed by the hotel and even shortened our stay at the hotel. (Original) ???? ????? ???? ????. ??? ????? ?????? ???????. ??????? ????? ?????? ??? ?? 17:00 (!) ??????? ?? ???? ?? ???? ?????. ????? ????? ?? ?????? (valet) ????? ???? ????? ?? ???? ???? ?? ???? ?????. ??? ????? ???? ????, ?????? ?????? Orange ???? ?????? (?? ???, ??? ?????). ??? ??? ????? ????? ?? ????? ???? ????? (??? ????? ??? ?? ???? ?????? ???? ???????). ??????, ?????? ????? ???? ??? ??????? ?????? ??? ?????? ?? ??????? ?????.
We had a Blast! Awesome
Sherry Melton W.
Forbes 5 star resort & spa.
Beautiful Resort! Loved it!
Palm beach without being too palm beach..
Eau Palm used to be the Ritz, fantastic place for a casual drink or lunch by the ocean.
Slow valley servoce
(Translated by Google) Great location, relaxed atmosphere (Original) Tolle Lage, entspannte Atmossphäre
We paid 800$ for one Night. Waiting 2 hours for the Room to be ready. Unfriendly Service at the front desk. Had to ask 3 times to get a clean glass at the Restaurant where we had Lunch. First and only time we will visiting this maybe 4 Star Hotel.
Made me feel like a princess. The staff are very nice when you get to know them. I loved my stay here.
Frankly, I am surprised by so many positive reviews. I was not quite as impressed. The food is mediocre at best , poor menu choices and service by the pool, no true beach area nor room to even walk on the beach. Service is far from the Four Seasons standards with the exception of check in . Our room was a few doors down from the elevator which we heard all day and night not to mention being able to hear our neighbors through the paper thin walls . The only plus was the room decor and bathroom decor which is very tasteful . I sat down at the end of the day after someone snatched our chairs by a cabana and a staff member immediately sat down next to me and asked me if I wanted to rent one for the day , found this quite insulting as I was not staying and there was no room on any chairs so was forced to leave For a little extra I would prefer the Four Seasons or Breakers , no comparison .
Went for a work meeting. The staff was pleasant and the grounds we're beautiful.
Awesome outside atmosphere
Magnificent hotel right on the beach.
Service was great. Decor is top notch.
Went for brunch, sat on the terrace overlooking the Ocean. Great food and friendly customer service. A must if you get to Palm Beach.
Luxury at its finest with service far above any place I've been to on thev East coast!
Ladies, stay away
My husband and I stay every year. Perfect place to relax for a couple nights.
This place is awesome. You feel like you're in an island resort. We were just there for the drinks, but the Sunday brunch looked out of control! Will definitely go back.
Very nice and expensive
Beautiful location. The company I woke for has had our holiday party here the past two years. The service, food and drinks are always great.
Very nice, great service, fabulous location...great family or couples spot
Excellent food, kind staff and beautiful site
Right on the beach. Great pool and surrounding sunning and bar. Continuous service for drinks and food. Beautiful view from balcony of the room.
Beautiful resort, visited for a little lunch, delicious food, amazing service, well worth the visit
This is my Favorite Place to visit, you don't have to stay to enjoy some of the amenities such as the great restaurants and outside grill. Great place to enjoy a cool evening next to the beautiful fire pit by the ocean.
The pork chop was exceptional, juicy and tons of flavor. The scallops were cooked to perfection.
Best hotel in South Florida
Fantastic place to stay in Palm Beach. Staff are extremely professional and responsive.
Words can not describe the beautiful views on the beach. Staff is very attentive to your every need. Great hotel, and I highly recommend staying here.
Very enjoyable, guest oriented resort. We found their culture of service to be top notch.
Tony J O.
It's just a beautiful beautiful Resort that must be seen to appreciate.
Anne Margaret Jupiter L.
Had Brunch there this morning. Food was very good; waitstaff was attentive. There was so much on the buffet that it was a bit overwhelming, so I opted for a menu item!
Great staff and services and the new rooms designed by Adler are great.
Really enjoyed our stay here at EAU Palm beach resort. They really know how to take care of their guest.
Place is huge. Staff is fantastic.
(Translated by Google) This place is warm, perfect for aprobechal good bacasiones (Original) Este lugar .es calido hi perfecto para aprobechal una buenas bacasiones
Top of the chain.
Beautiful place. Friendly staff and amazing views.
Beautiful. So much so that we had our wedding there!
Fantastic meal. Beautifully decorated for the Christmas season.
It's a perfect place for romance and some mores by the fire pit on the beach. .
Upscale... excellent for the wealthy
Absolutely Amazing! The Staff is awesome 2..
Beautiful resort with great staff.
Great ambiance, good food and service, spectacular views!!!
Beautiful facility and great service
Beautiful atmosphere, wonderful food, great hospitality!
Heaven has nothing on this Resort. I was there for a company Christmas Party December 12-14. All we spoke about were the beds. They were magnificent! 400 Sales Professionals from around the country can't be wrong. My favorite was when my room attendant Sandra prepped my makeup kits in the bathroom. That was sweet and unexpected. She put little towels under them and organized them for me (see pic below). Thank you Sandra I really appreciate your service! :)
Mallory A. H.
Always love coming to this resort for pure relaxation; service is top notch, food is delicious, but most of all, the staff working here make the trip worthwhile. The relaxing pool is a great way to unwind, the gym is so spacious, the beach view is gorgeous. The family pool is great for kids. If you had a wedding here it would be breathtaking!
I look so nice and beautiful in there but I'm not rich to stay in there.
This is luxury at its finest, with a staff that have been there for years and treat you like family!!
Loved the spa and the breath taking ambiance
We were at a JAFCO gala and stayed the night. Great event and beautiful hotel.
This hotel is home away from home when we're in Florida! The service is amazing and I highly recommend splurging on the club level, between Phillip, Jason, Myrna and the whole crew you will feel so cared for and comfy you'll never want to leave! Also the spa is not to be missed. I ???? this hotel!
Elegant, sophisticated, romantic, cozy is the beautiful Eau Palm Beach Resort and Spa, outstanding customer service with a great view to the ocean from the restaurant, room and pool areas
Excellent service and accomodation
Great hotel will visit again....
Wonderful meal with great service. The view was beautiful
I stayed here with my girlfriend for one night. When we came back to the room at 1am. We found they did not change the sheets. There are sands and dust, even some broken glasses. I called them to change it. It took about half an hour to get the work down. Next time we are gonna choose four seasons.
Excellent service and food. Pool provides towels, suntan lotion and water. Overlooks the beach. Not much beach though.
Horrid Customer Service... if I Could give ZERO, we would!
(Translated by Google) Very good. The interior gives an extra good overall feeling. (Original) Väldigt bra. Inredningen ger en extra bra helhetskänsla.
Fun vacation place even on a work trip, food was pretty consistent but the room we're absolutely lovely. Only negitive is that it's built way too close to the water, the beach was only like 10 ft. Deep.
If I could give this hotel six stars, I would. The service was exceptional. The spa is top notch. The food and drinks were excellent. The rooms were quirky and luxurious.
Great hotel. Been coming for years and we are always pleases. They have kept up the ritz Carlton standards. Great spa and gym as well. Enjoy!
The perfect place to enjoy a lunch with an ocean view, a drink around the pitfire or a relaxing moment at the spa.
Hi falutin. Enjoyed my peace and quiet by the adults only pool.
5 stars service
Exceptional service. Setting outstanding. Peaceful.
Great staff...quite nice facility
Great morning beach
Great hotel just leave your wallet on the bed when you checkout it will be empty anyway.
Nice place but kicking the Ritz Carlton out was stupid AF.
Expensive, but really good. Very comfortable bed. Great pool. Private beach. Very clean. They keep the temperature nice and cool throughout.
So nice here
Really nice view of the beach
Elegant and excellent service. Restaurant, spa, beach.
5 Star Hotel and Conference facility! Nothing else needs to be said!
Excellent staff. Great beach. Loved the club lounge.
The staff here are very nice and the space is sEAU relaxing. The reflection garden is peaceful and different.
Michael’s Awesome T.
EAU is one of a kind! The rooms are as beautiful and as clean as they come. The staff members are nothing short of absolutely amazing people. The food, no matter where you order it from at the resort, is TO DIE FOR! The pool serves free champagne all day long. I recommend a drink in a coconut (ask the bar.. they'll know what you mean). The valet service is great! As you can tell I had a one of a kind experience and I'm coming back as soon as I get a chance!
Beautiful get away
I was there for a conference and I encountered numerous issues. I had to be moved to a different room due to a leaking A/C that soaked the carpet. When the manager came in to put a towel on the carpet, the towel turned black because the carpet was so dirty. When we moved to another room, the A/C nor the iron worked properly. I was given a $200 credit towards another two-night stay. I returned with my family and still had issues. When I requested a beach bag from the cleaning lady, she gave me an old one that smelled like urine. The attendant by the beach ran my daughters down as they were walking back to the room and accused me of not paying, but I was at the bar paying for the meal. I was asked in a suspicious manner by the host if I was staying at the resort, but he did not ask the other guests that question. I hope my annual conference is not held at this resort next summer.
Beautiful place all around ,valet service unlike any other. Breath taking views well worth the price
Had an amazing time at the spa, couldn't be more comfortable with my first spa visit ever.
Great food and atmosphere
Beautiful hotel and great service.
The best, beautiful suites & great employees who love their jobs & it shows. Would definitely go back again.
Last year when I went I would have given this hotel 5 stars. I stayed there again recently and was very disappointed. The woman that seemed to always be at the front desk never had an answer to my simple questions. I had asked if it was possible to get an extra condiment pack for the coffee and she sent me to 2 other places before literally opening the cabinet right beside her and handing me one. Last year I received cute little complimentary sandals and a beach tote. This year I received neither. To my surprise, some of the other ladies received tote bags. So this was to say that the same experience was not being created across the board. I will have to say the food I ordered from room service was very tasty. But of course house keeping decided to take my food before I had even completed my meal. I had only stepped out for a little while. The situation was rectified and they sent up another meal. All I had to do was wait an hour. It was now 11 o'clock at night and I was no longer hungry. As beautiful as the hotel is, the service alone left much to be desired.
Awesome service. Nice people. Great room.
We stayed here for a weekend and we couldn't be any happier. Their service and rooms are top notch. We got upgraded to a beachfront room because we wanted to take our pregnancy pictures in the room and they came out astounding Before leaving we decided to have a drink at Stir Bar and Terrace, sitting outside with ocean view and sipping a caipirinha couldn't have been a better combination. Complimentary snacks gave it a very sophisticated touch to complement the place and the cocktail. Our server, Fatih, was really friendly and professional. We're definitely coming back. Thank you! By @traveling_crew
Day passes are awesome, the food is great, and the view is amazing!
Great service, apps, & atmosphere
Service is top notch! The beach and pool is wonderful. Ideal to get away and just relax. Looking forward to come back again next year.
Amazing place for any event. Staff is top notch.
Because is good
(Translated by Google) I loved. The rooms are beautiful and comfortable. The service is excellent. The only thing that can be better is the beach. (Original) Me encanto. Las habitaciones son bellas y cómodas. El servicio es excelente. Lo único que puede ser mejor es la playa.
Amazing beach views, slightly quirky.
Pricey but amazing.
Very friendly and professional staff. Rooms are beautiful. I stayed to attend professional development conference and was impressed with the banquet halls and conference rooms as well. Restaurant and services are very pricey so be prepared.
Fabulous place with impeccable service!
Great place to go things to do very high class
It was okay
Very high class please. Food was excellent, love music, late bar, heated pool. Everything was just perfect. My wife enjoyed the spa more then anything
Amazing resort with great service. The spa is very relaxing and the rooms are very nice and comfortable. They are pet friendly.
Loved it. Highly recommended. Delicious food.
So beautiful, great customer service
Beautiful hotel, big rooms, wonderful staff, great restaurants. My wife and I went there on our mini moon and the staff made it really special for us. I can't wait to go back!
You must must must visit this wonderful Historic Hotel. Elegant stunning Charming I can't say enough about Eau
Notary Public A.
I'm a mobile notary and performed a wedding art on the back patio overlooking the ocean. The hotel and the grounds were beautiful and impeccably kept. The staff was very pleasant and helpful.
Everything was lovely.
Jason B. B.
With a classic and classy feel, the Eau is a return to the superior service and accommodations of yesteryear without being pretentious. A great, albeit a little cramped, pool area, good bars, and see great restaurants make this a truly wonderful experience. That with a friendly staff makes for an exceptional experience here.
nice walk on beach
Chef Siu is top notch. Local ingredients prepared to show off their true flavors.
Great spot for a good bottle of wine coffee or smores with family and friends around the outdoor fire pit.
Everything is beautiful, I just wished it was a little cheaper.
Very good service, food and views!
Best hotel in Florida! Perfect decor, perfect service, perfect food, perfect everything. If I could, I'd give it 6 stars!
Had my first spa day ever there. The staff was friendly and helpful. Very clean and quiet. Loved it.
(Translated by Google) cleansed (Original) limpio
I have been to the spa for relaxation in their facilities and received a couples massage.
It was okay. Nice views, and decent pools. Seems a bit over priced
Was just there for the SpaTech event and the property is a solid 5 star all away around. This property is actually the Ritz-Carlton once a few years back and as much as I am a RC fan Eau did a great job on the necessary changes to make it their own. The Spa is absolutely gorgeous and has all the amenities you would expect from a full service luxury spa. I am the owner of Luxury Spa Consulting, LLC and know quite a bit on this subject. Just for any of those unfamiliar with Florida, the location is on a beach which has the most clear and blue water anywhere on the east coast. I lived in Florida for 40 years and have been fishing and diving all my life and this is the spot where the gulf stream is the closest to the mainland resulting in crystal clear water and small reef system just a few 100 feet off of the beach. This property is a must if you want a getaway from traffic and the daily grind. I live on South Beach now and although it has lots to offer I would choose the Eau every-time. Food excellent, Customer Service perfect and rooms beautiful.
A beautiful resort in a stunning location. Luxurious by most standards.
Amazing location, superb service, a relaxing place on the beach.
Having an amazing time !! Room service , diner waiters everyone here is just a beautiful soul and so caring ! Definitely? would come back any time !
The best. See Stevie at the bar. Get the watermelon feta salad.
Great property with outstanding guest services. I would recommend this place to anyone. There is also a great sushi restaurant and a homemade ice cream shop across the street.
After visiting the spa for the day and having a great experience with every treatment I received my day ended with a manicure and pedi. While the technician was friendly the manicure was disappointing. The polish was not on the full nail (I pointed out more then once), there are bubbles under the polish and after one day of wear they are already pealing. I did receive a 10% discount on the treatment at checkout but not pleased when I paid extra for a polish that was to last longer.
(Translated by Google) Pretty (Original) ??
Excellent food and service
Hosted a private retreat here and it was fantastic. The staff went above and beyond to accommodate our group. The meeting spaces were great, the guest rooms were bright and airy, and the pool is incredible.
Customer service at the resort is second to none.
Limited menu. My fish was great as was the service.
Ana Rosa C.
Great place to relax! enjoy the resort and be pampered at the spa. They really do good job! I love this place and I will be back.
One of the most beautiful resorts and day spas in America
Fabulous 5 star hotel with direct access to beautiful beach
D. Robert H.
Top notch fresh squeezed Orange Juice.
Right on the Beach....great food
Both beautiful and relaxing, My only complaint is that it had to end.
I went here for the champagne brunch. Endless champagne for $20 on Sundays. Delicious and very good price! Food and location were perfect too. Amazing views of the water and service was great.
Very nice. My family and i enjoyed it very much. The staff members were kind and hospitable.
Classy, old world charm.
The beds and pillows are super comfy. The rooms are quiet and nice. The staff is amazingly attentive and they offer first class service. The ambiance is wonderful, including a fire pit by the pool and live entertainment in the lounge at night.
The beds and pillows are super comfy. The rooms are quiet and nice. The staff is amazingly attentive and they offer first class service. The ambiance is wonderful, including a fire pit by the pool and live entertainment in the lounge at night. The beach is a stone's throw from the pool.
The best service, brunch and sea view in SE Florida.
Decadent hotel, must come and enjoy the luxury
Attended for a wedding event at the Hotel and was very impressed with both the quality of the facilities and the service while there. Food was also exceptional and I was very pleased.
South Florida best place to go you cannot ask for a better team in this 5 star resort all of the people never make you want to leave.(And that is great)
Super nice! Beautiful view on the beach. Great pool and club.
Good, not great. Rooms were nice, shower heads were ridiculously terrible, food was hit or miss and expensive, service was pretty good (but not quite as great as I would expect for the price), hotel was clean, pool was closed for repairs without notifying us when we booked, beach was nice, furniture and lobby were beautiful, bar closed early when we went to get a drink at midnight, valet parking was mandatory and very expensive, rooms were expensive ($300-$800/night), coffee was terrible, location was a bit far from other things. I'd stay again if there was a steep discount. For the price, I don't think it was worth it. This was my first time in the area, so I have nothing else to compare it to.
Beautiful local and outstanding service
Great place for fund raising with great food and service.
William Roger C.
Top of the line Oceanfront resort.
Everyone at this place is so professional and they took care of my Carrera GT
Very classy location.
For the AWESOME wedding
Fun atmosphere! Nice stay cation spot.
I've lived in this area all my life. All I can say about this store is: I had brunch here and was very pleased. Not cheap, but acceptable and served a broad range of foods on 4 tables. The Breakers is slightly better however is FAR more expensive.
Carlos Arturo Echeverri M.
(Translated by Google) Good site (Original) Buen sitio
Absolutely beautiful here! Great place to get away for a bit. Alistair Vigier Investor Relations HART Legal
Upscale Resort and spa. One of the best spas in s. Florida. Services are expensive and worth the price.
Very nice hotel and spa
Very nice place, great service, staff very professional. I had a nice party there for my 11th wedding anniversary.
Best customer service I've ever experienced. Hands down, full stop. Phillip and his crew are incredible on the club level!
Nice accommodations and service. Would attend Xmas party there again
Drinks were pricey
I know i have said that I will always stay at the Hyatt but this was the closest best hotel to my family where i am staying for the rest of the month. nice middle class area. Hotel staff is great, good Mediterranean feeling for sure. good stay.
The staff were super friendly and helpful! The food was very tasty.
My company had their office party in the courtyard. I found the service staff to be courteous and helpful. Beautiful setting.
Sam W. H.
Wonderful staff! Excellent bar service. I highly recommend the cucumber martini.
Beautiful rooms, location, etc. Fantastic drinks and restaurant.
Love this place
Nice resort with kitschy decor. Excellent service and location.
Beautiful hotel right on the beach, all workers were so kind and helpful, 10/10 would recommend to family and friends
Heybar J. Naranjo A.
(Translated by Google) The beach is very beautiful (Original) Muy linda la playa..
(Translated by Google) Good (Original) Bueno
Wow! Better than the Ritz Carlton
Amazing spot for couples or families.
A wonderful local treasure! Far more than a hotel, it is a place to meet and savor the finer things in life!
It at the angle restaurant service was superb food was excellent
Spent weekend with family. Absolutely stunning location. Staff was very attentive. Rooms are so tastefully decorated. Concierge staff was wonderful. Food -delicious!
Awesome view. Perfect in the winter months.
Location is great as well as the staff
It was way to nice for me and my riff raff crew
Had a fabulous stay at EAU. Entire staff was friendly and helpful, from the front desk, the housekeeping, and the restaurant. Exceeded our expectations. Very clean, very efficient. Thank you!
According to Google translate, "eau" means "water" in French. As such, water is a major theme for this business. For example, water can be obtained on demand from the faucet.
Friendly staff great location on beach and convenient
Service was great. Beautiful views of beach while eating
Truly 5 star.
I loved this place. I had the snapper and it was delish! The view was wonderful as well.
Marvelous resort and exceptional service. Staff really goes above and beyond. I mentioned that I wanted to play chess and they offered to drive out and get me a chess board. When I asked for wine glasses to be sent up to the room they asked if it was white or red. Everyone i spoke witg remembered my name and face. Incredibly welcoming and personable. That level of attention to detail is worth a 5 star review.
Beautiful location, customer service 6/10
Beautiful resort, great amenities, spa, gym, kids club. The rooms and bathrooms are spacious. The service was Top Notch!!! Everyone was super nice and helpful. The pool was great. The only issue for some people was the rocks that are placed for beach erosion but that you will find many areas down the coast. It was perfect for our little ones because it creates a little wading area during low tide.
Pretty palm beach style and colour like tiffany blue, white and orkits.
(Translated by Google) Good (Original) Bueno
(Translated by Google) N / a (Original) N/a
it use to be a Ritz-Carlton however the quality of the property has not decreased in luxury. $$$$$$$$$
The best local place to escape to for a day of R & R ~ actually, the best I've ever been to be pampered!
Excellent Resort. Very friendly staff.
Beautiful hotel great service and great food
Very nice outside bar
A fantastic getaway for my wife and I leaving 4 kids behind. Ha ha. Beautiful and relaxing. We will make this an annual visit for our anniversary
Very relaxing atmosphere and excellent amenities. I wanted a view of the ocean and tranquility. The Eau Palm Beach served up the right dosage of each. These days I long for the sound of the ocean in my room while I sip on great wine options!
Outstanding service and a drop dead gorgeous spa hotel.
It was nice
It is very nice and was worth the money
Great service. Spa great. Only negative is double beds too small and too firm
This spa is top of the line, from the service to the facilities. Great massages and facials and luxurious setting indoors and out. Beautiful Jacuzzi lounging area, and complimentary glass of champagne.
Service is amazing. Food is good but overpriced.
It was great experience I just think they could do better.
Steve Sofakingnasty E.
Wonderfull location overlooking the beach. Would recommend to my mother!
Previously The Ritz Carlton in Palm Beach - this beachfront hotel and spa is well valued for the price. There are two pools - rooms are beautifully decorated and service is spot on.
Perfect service! Wow!
Top notch food and service, location and beach/reef is one of Florida's best. Parking seems to be valet only, which I do not prefer.
(Translated by Google) Beautiful hotel, and impeccable service. (Original) Hermoso hotel, y servicio impecable.
Absolutely beautiful property... A+ Service. Everything is really top notch, and I highly recommend the hotel.
Aesthetically beautiful, with amazing views of the beach! Staff is unbelievably courteous. Among the best I have ever encountered Highly recommend.
Great rooms makes you feel super relaxed.
Beautiful hotel. Attentive staff.
Wow, super accommodating. Delicious drinks at the bar. Clean facilities. First time at a 5star resort but if I had the income; I'd be coming here alot more often.
February 23rd, 8.31 pm. Very slow service in salon. As soon as the waitress found out that we were ordering just coffee, she never came back. Very rude.
This review is for Aquanuts kids club located in the Eau Palm Beach Resort. We just had the most unbelievable 5th birthday party for my daughter here on Sunday! Kelly the club coordinator was simply fantastic. She was so organized, professional and sweet. She also has a wonderful group of people working with her, especially Gaby and 'Pirate Brad'. The staff made all of the children feel special and provided non-stop fun. The food was so delicious and the activities such as the scavenger hunt were a huge hit. Everyone had a blast and I'm still getting calls telling me that the day was simply amazing! I was so impressed, I have also provided a more detailed review on TripAdvisor for those parents possibly looking to book a party here. Thank you Aquanuts for making my daughters special day so memorable!
Everything at the resort is beautiful, the facility is top notch
Palm trees gracefully decked this deckadent hotel, preliminarily unrivaled by the salty swept sea schale. On a schale of one to three I give it zero chances of being a one.
This beautiful and inviting establishment provides every amenity you could imagine from multiple pools to a yoga studio to inviting spa treatments. The staff is especially helpful, the rooms charming, well appointed and quiet. I had a less expensive single with a "city view". The only "city" I saw consisted of the upper floors of a few nearby buildings seen thru the tops of the palm trees. And from my balcony, which was the perfect place to enjoy morning coffee, I had a lovely view of the ocean. We arrived VERY late at night (actually very early in the morning) and I dreaded what we would find in the way of service but we were greeted, the desk was fully staffed and we were given exactly the rooms we had requested. The very efficient and solicitous young woman at the desk offered all three in our party a glass of champagne and bell service if needed. Once in my room I was very pleased to find that a reasonably comprehensive late night menu was available from in room service. This was the first of three in room dining experiences and all were perfect from delivery to consumption! The only negative comment I might make would be regarding the two restaurants (out of the three on property) at which we dined. At Temple Orange the service was sub par and the chair I was sitting in collapsed mid meal (no, I'm not heavy at all). At Breeze the food was a disappointment. We did not dine at Angel but wish I had, the menu looked delish! Given the opportunity I would go back for more of this delightful property. I highly recommend!!
Attended an event recently and was impressed from beginning to end with the staff, food, wine and attention to detail in every inch of the resort.
Fancy Hotel! Great Location and restaurants. If you are staying in West Palm Beach I would consider staying here.
My wife and I celebrated an anniversary dinner here last night. We had the cabana dinner for 2 which was an amazing experience. There was a fantastic server that was very attentive with a great personality, did an amazing job on the food and even came out as the meal was finished to meet and greet us and we were presented with a signed cookbook from them which was a treat. I'm not sure of other people's reviews in the past but I can say for sure I would definitely do this again as this was an extremely memorable experience that was done with 125% professionalism from all parties involved: Alejandra did a great job with communicating by email/phone and setting up the event and she greeted us at the door as we arrived, Eric did an awesome job making sure we were very well taken care of from the minute he sat us down, the chefs had such a wonderful presentation and outstanding taste all of their food, the very polite server that we had in the Silk bar which enlightened me to warm up the Grand Marnier under candle light (sorry, I forgot his name) which was a great twist, the valet was welcoming and recommended some photo opportunities before we left for the evening and brought us some cold water for the trip. The limo company they recommended, Pier1 Limo (Alan) also went above and beyond and was always on time and in communication with me throughout the day. We enjoyed this experience so much that I will be bringing my entire family there to celebrate a birthday in December.
Chin Lee S.
I know what my wife tells me: she loves this place. I am going to have to get another job just to cover the once-a-month visits she makes here. She says that everything here is top-shelf and that I should try it myself. That is very tempting. I have walked around a bit when I pick her up and it really is fantastically gorgeous. Maybe we'll get a couples-day when I hit the lottery.
Eau Spa is a refreshing break-away from the typical day spa. It\'s like an adult wonderland with a beautiful garden where you can swing above a reflection pool, and the bath lounges are truly better than any I\'ve ever been to. The staff treats you like royalty, bringing you cupcakes and champagne. The shopping is some of the best in Palm Beach. I had the Imperial Geisha and I was obsessed with the way my skin felt. The facialist used HydroPeptide and Skinceuticals and my skin looked and felt amazing. They make it so you never want to leave!! I can\'t wait to go with friends for my birthday.
Gotta love the decor Jonathan Adler did an amazing job. The mix between the lobby and rooms is s bit off. Stir lobby bar is wonderful, lighting music are perfect and highly recommend the hummus. Service leaves a lot to be desired but since service was good in the rest of the hotel they still get still get a 4 star rating.
(Translated by Google) Excellent and Beautiful place (Original) Excelente y Bellísimo lugar
Trip of a lifetime and Eau made every minute a dream come true! Gabi and Karen P made every day special; service, attention, and forever memories. All the food and drinks at temple orange, breeze, and stir were delicious and reaonably priced. Housekeeping staff is 5 star; everyday in every way. We will save every penny it takes to stay in paradise again.
The cost was greater than value.
Best place we have ever stayed at. Kristopher at the front desk made our stay a hundred times easier and more enjoyable. Overall room were luxury and beautiful with amazing views and the staff was always happy and happy to help with anything. Make sure you check out the sea turtles at night 10 is best and DO NOT TURN ON YOUR FLASHLIGHT OR WALK IN THE NESTS. we saw a group of stupid teenagers walk and jumping on them the hotel's turtle patrol kicked them off the beach.
We stayed here for a weekend in December for our daughters wedding. The place is just amazing. We were lucky enough to have the most beautiful weather, and it made our stay even better. The hotel staff was very helpful and shred their knowledge about the area to help us get the most out of our stay. The wedding was very small and was held on the beach, and the hotel stuff even helped us with the setup and with accommodating the guests. Very recommended. Very classy.
What happened with this hotel? We sent some clients to stay here because we had a great experience several years ago. Bad idea. We also planned on inquiring about holding a large conference at the resort. Not happening anymore after our clients' terrible experience. The staff were not trained to work in a 5-star resort. They were quite an inexperienced and immature bunch. Apparently they are going for a new theme. The theme in the new rooms don't match the theme and decor in the lobby. It almost feels like you are in a different hotel all together. There needs to be some serious rethinking of the changes being done here, or maybe some thinking at that. Some serious thought also needs to go into structuring and designating management positions. Possibly hire managers with some experience? Not like the rude woman running the front desk. Lets not mention any names though. I was extremely displeased with what is going on here and I will think twice before recommending this property to anyone else.
The catering director is very obnoxious, completely snob and arrogant. I was planning my wedding there and decide to just cancel because her attitude and unwillingness to be courteous make it impossible. Advice to the portfolio; Hire people capable no just your inner circle. The location is not even Palm Beach.
It used to be The Ritz - way more cache than "Eau Palm Beach". The owner thought he could do a better job of managing it than The Ritz so he took it over. The service is still good, the rooms are the same - nice, and the food is good. I don't know if much has changed except trying to go for a younger vibe. The lobby has a DJ at times and different lighting so the older people might feel out of place. But this is still a great spot to stay.
Amazing resort! High quality and high class all around. Definitely recommend it to anyone visiting WPB.
Well It was my first time there with my husband Ernesto Pena. That was the best time of my life. The hotel is splendid and the staff especially Leona Martin are awesome. The food is extraordinary . The staff make you feel welcome and very polite. At the end I have nothing bad to say about this hotel. It was a wonderful experience and I want to thanks LEONA MARTIN for her kindness and service that she provide us ............ Thanks to all the staff you guys rock.............
for years we have been enjoying the lobby of the ritz/eau resort. BRIGHT, ELEGANT, WELCOMING, COMFORTABLE. the drinks and food have always pleased. the service staff is always impeccable! on a glaringly bright sunny friday, august 28, at about 6pm, we arrived into the lobby and were jarred with the dimness of the lighting. that along with the low steady beat of the "techno" music made the atmosphere seem almost sleazy. we could visualize a pole dancer in the middle of the lobby! the lights are being dimmed too early and even then, too dim. we enjoy SEEING the place. we ordered some drinks and were ready to order a bite to eat when the 2 guitars started playing low rumbling blurry and loud. perfect for a red-neck road house. would it not be pleasing to have a harp, classical guitar, violin, chamber ensemble, jazz ensemble, etc.? we transferred our drinks to the adjoining restaurant and had dinner with much of the music mercifully muffled in our ears, enabling us to still have a very pleasant experience. the food was wonderful. compliments to the chef(s) and the creators of the menu. do we have to arrive earlier to avoid the brown-out? sincerely, juliana & rafael corey
I have been there two times in the last two years. We were lucky enough to have ocean front room which were wonderful, updated and clean. Staff was overly nice. We felt very welcomed. The pool staff was real nice too and helped at the beach and pools with towels, papers, water, fans, etc. The restaurant was closed, so we went downtown to Delray which was awesome too. It is a great place to stay. Some people complain about the rocks in the ocean, but that is some old concrete road and reefs and it is awesome snorkeling for beginners. One person complained about the pool being too deep...well it is 3.5 and the max is 4.4 fee. Not deep at all for a pool and there are steps on both sides. Definitely a very fancy place to go and well worth the stay.
My older sister had her wedding at the Ritz Palm Beach 3 years ago I went back with hopes to have my wedding reception there as well. What an unprofessional team, they were snobby and un appreciative, no wonder they lost the Ritz name!!!!!!!!! Stay away, Four Seasons appreciated our business and this is where we wound up! Should have been renamed the "Ewwwww"
My wife and I were in Fort Lauderdale for a conference and stayed at the Eau Palm Beach Resort It truly lived up to its reputation. I've stayed at hotels all over the world and I would have to say that this is the best customer service that I've ever experience. Most comfortable hotel beds, amazing room service, the best views on the Florida Coast and great access to the beach. We stayed in the King Ocean Front Suite which was worth the upgrade for the bathroom alone. Loved the rain shower head and the TV hidden in the master bath mirror. We had a couples massage in the spa which was one of our best spa experiences. We've been to great spas in Vegas and there is nothing like the Eau. The 24 hour pool is a great option and don't miss the smores by the fire pit.
We stayed at Eau Palm beach mainly because we could get a room with a outside cabana as well as direct beach access and they had a family pool. Our room was was very nice, but the outdoor cabana had no outdoor lighting because of turtles laying eggs on the beach. The pool was too deep for our 1 1/2 and 3 1/2 year to play and there are rocks sticking out of the ocean so we could not go swimming from the beach. After paying $700 per night you can imagine our frustrations. When we mention the lighting situation on our cabana to the front desk the young lady told us she might be able to find us a flash light. I will leave it there.
I stayed here while trying to find a house in the area. I was completely happy with the service from the staff. They accommodated everything and had no problems or complaints. I was by the beach, so that was a major plus! I do recommend people to stay here if you're on vacation. Everything is walking distance and to wake up at the beach is amazing.
5 star resort, perfect experience. not crowded due to name change
Do not stay here! The location is mediocre, and the staff is subpar. You will be charged for meals you didn't have, receive your vehicle with door dings and be treated as a criminal.
Was very dissapointed at the service, virutally couldn't get a drink at the pool had to chase the waiters down everytime. Then I had the worst Pina ColadaI ever had. The restaurant for breakfast they sat us down and never came with the menu's we had to find the waiters AGAIN! This happened TWICE! In the morning you had to pay for a cup of coffee to bring back to your room and also a buck for an apple. Im paying 900 a nite and have to pay for coffee! seems like they are nickel and diming everyone. many others I spoke to also compained about the same things. In the evening at the bon fire outside you had to chase down the waiters to get a drink. I complained to the Ritz Carlton when I got home and they called me and said sorry. I WILL NEVER STAY AT A RITZ CARLTON AGAIN. 5 Diamonds Hotel my butt! This was the first time I ever stayed at the Ritz Carlton, from now on its back to the Breakers a great hotel.
they spent zillions in renovations and are still spending. the grounds are magnificient, the food is wonderful, do not miss sunday brunch or the friday seafood buffet, also one of the nations best pastry chefs works wonders here. ok so they raised all their prices, but still the best in the area. you get what you pay for and the four seasons charges as much for nothing
fantastic service and attractive rooms. still, this could almost be anywhere if it weren't for the beach.