Reviews
Nargee 123
I was a member of Spa Botanica for many years. I always purchased my membership and paid in full UP FRONT. To date I have not had a resolution on my membership refund. I have contact Embassy Suites MANY times. This is a horrible way to run a business.
Lindsay P.
Best massage I’ve ever had, we will definitely be back! We chose the couples hot stone massage and It was amazing!
Nargee 123
I was a member of Spa Botanica for many years. I always purchased my membership and paid in full UP FRONT. To date I have not had a resolution on my membership refund. I have contact Embassy Suites MANY times. This is a horrible way to run a business.
Lindsay P.
Best massage I’ve ever had, we will definitely be back! We chose the couples hot stone massage and It was amazing!
Demeka G.
Michael Clarke has healing hands you walk out on clouds
Malikka Karteron G.
A wonderful place....to have a spa day!!
John R.
Lee and Sarah are amazing. The best place to get a massage.
Krisha H.
Got a Botanica Signature Massage with hot stones by Hector! He was wonderful. I would love to come back and ask for him again! Highly recommend.
Tabitha C.
Amazing and worth every penny. I will go back.
Wendy H.
First ever massage for both me and my daughter. Ladies were very calming and made the experience great. Left not only totally relaxed, but with the sinus congestion I have been suffering gone.Professional masseuses · Luxurious experience · Clean changing rooms · Nice changing rooms · Amazing results
Keeley C.
I just got the Botanica escape massage and it is worth every penny and every second! I feel like a whole new person, so light and stress free! I highly recommend spa Botanica and the Botanica escape service! I will definitely be back for another!Amazing results · Luxurious experience · Professional masseuses · Hot stone massages
T J.
Best massage every.
Denada J.
Incredible service and awesome signature packages. Everyone should experience the Botanical Escape. The scrub combined with the massage is a dream ????Professional masseuses · Nice changing rooms
Terricia G.
Absolutely love this spa. The body glow scrub. Sarah is amazing!!! Kayla and Adrienne are welcoming and pleasant. See you ladies in 2 weeks!!!
Lexi B.
What an amazing experience. Everyone was friendly and my massage therapist was just awesome. She was kind and very gifted with her hands. I’m coming back !
Jacquelyne S.
The wife and I went in for our anniversary. The ladies that did our massages were excellent! The atmosphere was relaxing also! The young lady at the receptionist desk even went out of here way to HAND make a small goodie bag for us!! We will definitely be coming back next time we are in town! Thank you ladies!!
Dorothea Y.
Best spa in Charlotte
Ash
Michael was great! I really enjoyed my experience here.
Rachel P.
Kisha and Leigh were absolutely amazing!!!
Kim N.
Sheneke and McKenzie did an amazing job!
Mr Dawg's F.
The wife and I went in for our anniversary. The ladies that did our massages were excellent! The atmosphere was relaxing also! The young lady at the receptionist desk even went out of here way to HAND make a small goodie bag for us!! We will definitely be coming back next time we are in town! Thank you ladies!!
Robyn T.
Always great service!!!
Wendy C.
Great staff and products
Joshua W.
My wife and I did the 80 minute Couples Deep Tissue massage and it was phenomenal. Mackenzie and Shanik were great, I actually couldn’t stay awake it so relaxing. Any spots where I had tension or knots my wife and I both thought they worked them out without just grinding their knuckles into our backs. I would definitely recommend the experience. I’ve had massages and at many places and this was by far the best!
Tia H.
I just love this spa! Everyone is so nice and great to talk to. The deals are excellent too! I want to go back many more times ?
Rick A.
Great service and great staff. She sure to ask for Leigh or Sarah.
Elizabeth B.
Great atmosphere, very clean and relaxing. The massage and facial were amazing. The delux manicure and 50 min pedicure were not worth the money though. Nail salons do a much better job with the nails and exfoliating. I will definitely return for massage services. Added note, the day after the facial my entire face was covered in bumps and peeling. My skin was a mess for over a week. The massage was great wouldn't do any of the rest again!
Tamara D.
Great staff,all the therapist are amazing..
Brenda C.
This place is amazing. Great gem in Embassy Suites. Love all my girls there!!!
Blakely S.
Wish they had a steam room etc.
Lisa M.
They never answer the phone. Who has time to leave a message and wait for a call back at a time convenient for them.
Kristy A.
Had a wonderful spa visit. Donna and Micheal we're great. Received a couples bliss with strawberries and champagne after. Staff were friendly and the massage was so relaxing.
Yvonne G.
I thought I'd treat myself to my first pedicure in a long while. I've regretted it since the moment I sat in the chair. I probably should have just walked out, but I thought I'd give it a try. Let me outline what went wrong - starting first with our appointment and moving on to my conclusion that Spa Botanica does not hire experienced staff - at least for their salon. My tech's name was Emily. To start, their foot bath is mobile, so it sort of sloshed until Emily remembered to put the brake on. Then, much to my surprise, Emily informed me that she "couldn't" cut my toenails at all because they'd get ingrown and she just couldn't risk it. Now, I have very short nail beds and I've been getting ingrown nails my whole life; it's not a big deal to me because I know how to manage them. So she just didn't cut them. Then she jabbed at my cuticles with all the force of the great typhoon (there's a little chunk of skin missing from just below my left big toenail). She was very apologetic that massage and callus filing caused me to laugh a bit, as it tickled - so she just didn't do it much, though I assured her I didn't mind and wanted it done well. The final part of the spa pedicure treatment involved a scrub, a mask, and a lotion. She barely scrubbed - again because she knew I was ticklish. The mask barely went on before it was washed off. And she was very nervous about lotions of any kind because I noted on the form that I'm allergic to a lot of florals. Finally, came "the fun part." I'd been forced to pick a color the moment I walked into the room; no relaxation, no suggestions, nothing. Just "There are the colors." "Oh, do you want me to pick one now?" "Yeah." Now, as a person who takes ten minutes to pick out lunch at a diner and who hasn't gotten a professional pedicure in five years and was really excited, this was the beginning of my discomfort. But again, I gave it a shot. Anyway, she THEN asked if I had any other shoes than the ones I'd walked in wearing. I looked at my wristlet purse and answered in the negative. "Oh, do those sandals hit your pinky toe?" They, in fact, do. "Well, that's okay, I'm going to use a quick dry base and top coat, so it should only take fifteen minutes or so to dry." Then she painted them. I hated the color, but at this point, I just wanted to get out as fast as I could. She ASKED if I wanted a second coat of color. After she'd done it, she got the bright idea to use a long-lasting top coat with hardening agents in it. Five minutes later, she decided I was done drying and went to put my sandal on my foot. "Are you sure it's dry? They usually take a lot longer." "Oh, no, with shimmer in it, they dry fast." She smudged my big toenail ALL to heck. We had to redo. Then she realized that maybe they weren't dry and the epic search for pedicure flip flops ensued over. I kid you not, she wanted me to walk out of there up the hill to MY hotel five minutes later. No freakin' way. After all that, I was going to have dry toenails. So the point of this is that I'm definitely not an expert, but I dabble in nail art and do my own mani/pedis at home most of the time. I knew that my polish wasn't dry - she should have, too. If I can "take the risk" of cutting my nails - she could have, too. If someone tells you you're hurting them, don't keep doing things the way you're doing them - ask what you're doing wrong and take some direction. Although Emily, is leaving within the next two weeks, I believe this lack of professionalism and expertise shows a fundamental problem with Spa Botanica's hiring salon staff. She was a nice enough person, but I don't go for a pedicure to chat. Anyway, I have to get going so I can cut my toenails, thus ruining the only thing that turned out halfway decently from the whole experience - the polish job. I now have a few toenails that are LITERALLY half white growth.
Sandra J.
My husband and I started our anniversary here with the Couple's Bliss Package. The staff and the experience was awesome. One of the best massages I have ever had. I will definitely return.
Jacquelyne S.
Great massage & express pedi!!! The staff from the front to the back is marvelous!!!! Come here every year for a conference & always schedule something at the Spa. Ask for Michael when you get a massage & catelyn for a mani pedi. Great job!!!
