Reviews
Milton A.
Very clean. Close to many restaurants and attractions
Brittany G.
We had high hopes for a wonderful time. It was an overnight trip for our 1 year anniversary. We arrived and checked in. The person checking us in was Lori and she was not friendly. Upon entering our room there was peeling wall paper, damage to the doors, old holes in the wall from something that had been removed, the curtains were outdated, the carpet was faded and the bed was uncomfortable. Outside of our room the hallways had large water stains on the ceilings, the doors leading into the hotel were unsecured. The outside pool closed at 7p which seems very early for summer and for a resort. The indoor pool was freezing cold. We ended up checking out the same night. Going up to the desk we were dismayed to see Lori again. She was very unhelpful and made no effort to get us a better room. No offer of a refund or anything. As we were leaving we said goodbye and to have a goodnight and she didn't even respond. The next day I called to speak to someone about our experience and was told I could talk to the guest service manager. It turned out to be Lori. I once again expressed our experience and even pointed out that she was unfriendly and unhelpful. She tried to convince me that she had said goodbye and that we were "adamant about checking out and going home" as her reasoning for not offering a different room.
Milton A.
Very clean. Close to many restaurants and attractions
Brittany G.
We had high hopes for a wonderful time. It was an overnight trip for our 1 year anniversary. We arrived and checked in. The person checking us in was Lori and she was not friendly. Upon entering our room there was peeling wall paper, damage to the doors, old holes in the wall from something that had been removed, the curtains were outdated, the carpet was faded and the bed was uncomfortable. Outside of our room the hallways had large water stains on the ceilings, the doors leading into the hotel were unsecured. The outside pool closed at 7p which seems very early for summer and for a resort. The indoor pool was freezing cold. We ended up checking out the same night. Going up to the desk we were dismayed to see Lori again. She was very unhelpful and made no effort to get us a better room. No offer of a refund or anything. As we were leaving we said goodbye and to have a goodnight and she didn't even respond. The next day I called to speak to someone about our experience and was told I could talk to the guest service manager. It turned out to be Lori. I once again expressed our experience and even pointed out that she was unfriendly and unhelpful. She tried to convince me that she had said goodbye and that we were "adamant about checking out and going home" as her reasoning for not offering a different room.
Sophia W.
Very nice spa
Glen B.
Outside needs some work, restaurant didn't look inviting. A couple good places to eat across the street.
Eugene
We’ll situated, large property. Nice outdoor pool. We had a large room with fireplace. Easy, friendly check in. I’d come back
Alberto B.
Very clean, comfortable and quiet. Indoor pool, outdoor pool and hot tub.
Marie-Pierre D.
Very big room (2 queen size beds) with an electric fireplace. The staff is very friendly and helpful.
Martin S.
Great Staff- specially LORI in the front desk. Very pleasant and so accommodating!! Excellent gym and the resort has a lot to offer
Karen K.
The room was clean and comfortable.
Malky F.
I made reservations through a third party app for one night and here is my experience: I come up to the front desk around 11 PM, I tell the young lady that I have a reservation, she apologizes saying she is new and that the system is not working so she will just give me a walk in. No verification or name checked just asked me what kind of room I was looking for and hands me the keys. I have a baby with me and Im pretty exhausted, I find my way around the building to the rooms only for my key to not work. I then wait 20 minutes for someone to come up with new keys. They come up, open the door, only to find out that the room is not made. I then wait another 10 minutes for the guy to come up with new keys and am finally settled with a room. The room was nice the bed was decent and after checking to make sure everything is good I get ready for a bath excited for the jacuzzi, which is very much why I chose this place. I get into the bathtub and the jacuzzi wont turn on. I call the front desk thinking perhaps I don't know how to turn it on, and apparently its broken. the front desk tells me He will send maintenance to fix it so I tell him not to because I'm in the bathtub so he says ok. 5 minutes later somebody tries opening my door. I yell over asking "can I help you?" he says he came to check the jacuzzi. Feeling bad that someone came I quickly get out of the bath and get dressed and let him in. He then proceeds to take the whole bathtub apart trying to fix it but it was broken and wouldn't work. fast forward the next morning, as mentioned I have a baby and was up most of the night so I was trying to sleep in. 9 Am the phones in my room start ringing, the front desk is calling me saying they cant find my reservation and I must come down immediately to verify my stay. I asked them to let me sleep and that Ill verify everything at 11 when I check it, so they tell me that they don't see a payment and therefore I can not stay. ( I did pay close to $200) Overall, Jacuzzi was broken, my privacy was interrupted, and my sleep was interrupted. As well, the driveway was full of potholes. The rooms were nice though and the maintenance guy was really nice and trying to be helpful which is why I give it two stars. I do have plans to return to Vermont in a month not sure if Id stay there again though.
Ryan G.
Your associate rudely cut me and my girlfriend off every time we tried to speak and did NOT explain anything. She was the most rude associate I have ever dealt with in my life. Yes I lost my cool and yelled, after i specifically said "I do NOT have all that extra money in my account, i do not authorize that charge as that adds up to $1100 to pay a $750 bill. If your associate let me speak i would have explained that the way we were told this hold works is when we leave we have to pay the remainder after the hold which would have been 214. She charged the account anyways so I went outside, got my girlfriend who can easily deal with this situation with a straight mind and the lady could not explain anything if her life depended on it, I'm sure your cameras if you even have working ones have it all. She should be fired for the way she treated us. And after she ruined our day we look at the account to see oh wow we were right and your associate is just incompetent. Not to mention your whole parking lot is completely caved in.
Debra H.
We paid close to $200 a night with pretty low expectations, since we really only wanted a massage. Let's start with the room; The lights constantly flickered in the bathroom. The jacuzzi tub not only was half taken apart with screws sticking out, but it didn't work. It would turn on and make a horrible screeching noise. We overlooked that. The window handle was broken sitting on the sill next to it. So we couldn't open to get a better view of the "mountain view" we paid for. Oh! Did I mention the view was blocked by the roof? We still overlooked this dispite the price clearly not being worth the room.. The worst part is when we went out at midnight to grab something from our car we realized we didnt have the key to our room. We walked in one of the unlocked exterior doors on the side, went to the front dest where a man we have never seen was unloading. Explained our situation where he happily printed us a new key, without any verification of who we were or that we were even guests at the hotel. Didn't even ask us for our names. We checked out and will now be calling cooperate about the $300 or so extra charged to my account without any explanation. Needless to say, I won't be going back. And I caution others if looking for a decent place to stay. This isn't it. ????
Jenn B.
Horrible service front front desk and managers. Dingy, tattered, weary rooms. Great service from housekeepers and servers.
Jennifer S.
I chose this hotel due to the location and amenities. Was willing to pay a bit more to have something to do during the off-season. Unfortunately, none of the amenities that they advertised being open, actually were. No pool, no golf, no cafe, and the meditation area was nothing more than brown plants. A little bit of a bait and switch. When I asked for a refund I was told “sorry, no.” Not the best customer service. The pictures on the website are clearly from many years ago since everything is extremely worn out. I’m glad to hear that a major renovation is underway. The hotel has potential to be great.
J L.
Went to the spa. It was pretty dated and a bit dingy. Staff were nice. Cost more than it was really worth.
Kathy J.
My massage with Stephanie was unbelievable!! I still feel fabulous!! ??
Cake
Really great place for a spa day.
Bryan E.
I've very much enjoyed my short stay!
Brittany B.
A very clean and well-maintained facility. I got a manicure and the woman doing my nails was so awesome (wish I remembered her name)! I loved relaxing in the indoor whirlpool and the aqua solarium. It's $50 for a day pass or you can get a treatment (the manicure for $50) and also get the day pass included which I found was the way to go. I will definitely be back in the future for sure! ??
Fernando L.
A must see place. excellent staff and a beautiful resort.
Gladimir S.
Like most of the reviews say, this resort is in a prime location but the rooms are a bit run down and dated. My biggest annoyances with the room was the lack of outlets for our phones, a small (low resolution) TV that wasn't a smart TV, and the brownish water that came out of the faucet when I tried to take a bath. The spa area is highlight. It has most things expect, except they are split up by gender, so don't expect to share the sauna or steam room if you are a male/female couple. One other issue is the state of their drives ways. They are riddled with huge potholes. Overall, if your just looking for a place to lay your head while staying busy in stowe, this place is fine. If you expecting to be impressed by modern admontites, the Stoweflake is not it. The staff were nice though, and I'm sure it will improve after the renovation
Kimberly D.
I’ll start with this hotel isn’t cheap. I picked a 4 star on purpose as a gift for my husband for a getaway . The other 4 star hotels seemed just as pricy but didn’t offer the amenities as stoweflake did and that’s why I picked it. Pros- spa is lovely. Staff is amazing. You we greeted with a smile and they answer any questions you have. The waterfall pool is by far my favorite. If you get a massage see Stephanie. I asked her to move to my state so she can become my regular therapist. Cons to the spa was my treatment room was basically a storage room. Gross. I couldn’t open my eyes because of the giant water stain above me. Clearly it’s outdated and needs tlc. The bistro that’s advertised to get some lunch was never opened. Gift shop closed for 4 days. Seriously? When I arrived At the hotel for check in we were 3 hours early. The crotchety women at the desk was rude and frazzled and told me to leave my bags in the car because “basically , I’ll just put your bags in a locked room soooooo”. Check in is at 3 I was free to roam the resort and use the faculties however MY check in time was 4:30 due to being understaffed and behind. “Sorry”. Tea and cookies was great. That’s at 3 each day. I quite enjoyed that room. Peaceful and beautiful. My room was nice. Old and outdated but it’s ok. Fireplace was a nice addition. Beautiful view and for the most part clean. The toilet cover was dusty. The tub had hairs in it. Other than that the room was comfortable. The hallways and common areas all need an upgrade but that didn’t bother us. Things become outdated over time. Clearly they are either headed to an upgrade or close the facility. Big drawback was the outside pool was never opened. Advertised to be opened. Not once. Closed the entire time. It was not too cold. They are clearly understaffed. The activity room looks like my parents basement in the 80s. Pool table old as me. But it passed the time waiting four hours to check in. Asked the front desk for info on snowshoeing. She could have cared less to even wait on me. I hated that. I compared prices to other surrounding resorts that are 4 star and this hotel clearly maybe in the 80s was a 4 star but I would give this hotel maybe a 2.5 star. It has so much potential. Wish it delivered. The restaurant and staff were kind and welcoming. Coffee each day was delicious. Good food. Another takeaway to this experience was after two days I finally went to the desk and asked for housekeeping and why haven’t they come to my room and she abruptly told me I need to give them 24 hours notice for housekeeping ? Hmmmm never was told this and I have Never heard of this. Ok please just bring me towels ! “How many please “. 4 please ? She looked at me , shook her head and said “ok”. The location was incredible. I will stay here again. I think we will wait to see if improvements are made before we do so. I’ll keep looking at reviews to see if they do so. It’s sad. ! It was family run and they had to sell. Clearly the new owners aren’t as passionate !
Jason L.
Excellent service and clean rooms. The customer service at the front desk and everyone we interacted with was top notch.
Ada P.
The resort had water stains on the ceiling; rugs were very worn and in places ripped and buckled. Charlie B's staff were not very competent. We ordered food for pick up and arrived as advised onlt to wait an additional 40 minutes because the employee didn't know how to read the orders and our order had been ready . Needless to say the food was cold and with no microwave was not very savory.. the hot tub was barely warmer than the indoor pool; the game room was very dirty. I will say that the room was clean though very dated. Paying $270.00 per night...not again.
Loella W.
Disappointed, outdoor pool closed, didngt know anything. About ski slope. Beautiful and clean
Dena S.
Comfortable and great location. Inside definitely needs updating! All the rugs, floors, wallpaper, leaked stained ceiling and furniture!! Especially lobby
Tuck
Nice place, emphasis on nice. This is AAA four diamond resort. Fit and finish just wasn't there. The hotel has wifi B (aka wifi 3, while the newest standard is 6e) The keys stopped working on us multiple times, the TV was something from the early 2000s. The toilet was cramped in very large bathroom. The make up mirror was missing a nut on the mount. You could SMELL the piping every time every time you used hot water. The spa area was lovely, aside from the steam room see above comment as for why. Massage was great, beds were fine. But I didn't get stabbed so I'd probably come back but not for $500 for two nights.
Aundrea D.
I was a bit nervous to stay at the Stoweflake after reading the reviews on here, but our stay ended up being wonderful! All of the staff members we interacted with were very kind and accommodating. Our room was very clean and everything worked fine. The fireplace was such a treat to have. I guess the only feedback I would have for the hotel is that I tried to call the front desk a couple of times for some needed items, and no one answered, but I assumed staffing shortages and the new Covid variant had something to do with that. Overall we had an excellent stay and will plan to come back during our next visit to Stowe!
Marcos S.
Will at the front desk was incredible. We had an accident on the slopes that cut our trip short but ultimately stoweflake did refund us for the days we did not stay. We really appreciated stoweflake’s understanding and helping us during a difficult time. We wish we could have stayed longer.
Famil E.
The hotel is old but well equipped. Wifi is good. Hot tub is good. It has a good gym and a racketball court. The rooms are spacious but the furniture is old looking. The fireplace is really nice.
Michael S.
Great premiere king room with jetted tub, fireplace, large bathroom. Plus everything you need in the hotel without leaving. It's just all connected to a great spa and restaurant. No need to go out in the cold. Loved it.
Parys F.
I didn't stay here but that's because I couldn't get them to answer the dang phone! Booking online isn't an option for us because we have our dog so we have to call to make a reservation which would be fine but no matter when I called (yes, it was during business hours) I would get put on hold and then sent to voicemail EVERY. SINGLE. TIME.
Lisa G.
Very disappointed. Run down, staff seemed angry all the time, many issues with our room. Heard they are selling. We won't be back. We used to love coming here. So sad.
Sheila C.
Don't stay here! There are several other good options in the area. The place is outdated and not very clean. Some of the staff was helpful but most of them acted put out to answer a question. We changed rooms after one night because nothing worked in the first room. We had to do light maintenance in the second room to get things operational. (This place was recommended by a friend who stayed here many years ago.)
Bob B.
Wait staff was extremely attentive to food allergies.
Doug St J.
I love this place!!!!!! Me and friends of mine run the "heady trotter " 4 mile road race thru the town,,,it is so much fun and such a cool town!!! The scenery is great and if you can go during foliage season you will love it even more!!!!! We always rent a townhouse and they are always clean and have had no issues!!!! Will definitely go back!!!!!!!!!!
Tom
Nice facility, good location. Many amenities in house.
Nancy W.
Loved the electric fireplace in the room. It is a beautiful place.
Tess S.
The hotel advertised "poolside rooms" which when I have visited other places in the US there would actually be a sliding glass door leading to a pool. Nope. Our room with several others were on the same side of the hotel with the pool. The breakfast was advertised as complimentary but it was for the folks who were members of the hotel's Spa Club. The food was a mediocre buffet and the rugs were dirty in the breakfast room. The rooms themselves were very nice, with a spa like bathroom, pillowtop mattress and lots of fluffy pillows. There was a walking path and a restaurant across the street called the Idletime brewery where they had wonderful burgers and beer. It's a safe, comfortable hotel for a fair price.
Rohan A.
I am a former employee of stoweflake hoping that I could come back and enjoy that beautiful hotel and amenities they did have in the pass 14 years I left, I paused for a minute, You know that welcome feeling you get from the front desk peronel, I didn't get that, I did booked a room for 2 nights and ended up staying only 1 night, I was so disappointed because we all believe in upkeeping in our time of employment, I really don't want to put anything negative out there but I wasn't happy at all.
Marie G.
Accommodations were nice and roomy. Bathtubs were dangerous....no rubber footing or mat and no handrail . Looks like an accident waiting to happen. Forget about the on-site restaurant Charlie B'S. You are charged $60 per day if you chose to eat there but they don't take reservations. Last night we went there for dinner and were turned away. Seems a large bus had reserved the restaurant.....we stayed in their hotel but we couldn't get in for a meal. Not nice to their renting patrons. Oh and the bedroom and bathroom doors didn't work properly...you had to slam them shut and forcibly pull them open. ???? Some door adjusting desperately needed!!
Michael P.
Lovely setting, clean and comfortable. Was really nice
Joan M.
The rooms are well decorated and very comfortable. The spa is really wonderful. The staff was very helpful
Pretty location but, all of the amenities they offer are either broken or missing. We had a wedding there, the food is terrible, absolutely disgusting. Only reason why I gave it 2 instead of 1 star is because the location is great to hike and is close enough to the little towns in the area to shop and eat.
Tim M.
Rooms were great even had a fireplace
Dan T.
Great place? Great location, great restaurant and service! Front desk lady is somthing... Didn’t print out our receipt and pretty much yelled to the lobby what we owed at checkout. Very short with us and not helpful. Gentlemen who checked us in was nice and gave us great area recommendations but checkout left a bad taste in our mouths
Jacob W.
Had a beautiful honeymoon at stoweflake. The staff was so happy and welcoming despite the covid regulations. The spa was calming and soothing, I wish it never ended. If you're in Stowe, you must stop stop here.
Serena G.
visited Stoweflake with a friend this past weekend for a girls get away after a long summer. I used to be a frequent visitor of the spa up until 2.5 years ago when staying for my bachelorette party we had a terrible experience at the spa. I hadn’t returned after that due to the lack of compensation and apologies we had received from management. Looking into a girls getaway in the Stowe area I reluctantly visited the website. We discovered a package involving a stay and spa treatments with breakfast and tea time at a VERY affordable rate. We decided to give it another go since the deal was so good. In the reservation is says we would be contacted 14 days prior to our visit to schedule spa services. We where never contacted; so I reached out. Having to leave a message getting a call the next day. The women at the spa said she had no available services for the arrival day (Sunday) and had one massage for Monday nothing else expect saloon services such as mani/pedi. I stated that we bought this package over a month ago and it clearly reads spa services. My idea of a “spa service” is a massage, facial, body scrub etc. Not nails. I can got my nails done 15 mins down the road and receive shellac polish for $30 and have a great time. (the polish is already chipping a day later) I didn’t want to drive 2.5 hours to get my nails done. However, that was all that was available so I took the mani/pedi and gave the massage to my friend; since at this time it was to late to cancel. Upon arrival; the young man at the desk had no clue that we bought a package and what it included. But informed us if it said breakfast included that it would be a hot breakfast in the restaurant and that he would contact Lori the manager to inform her of the misinformation regarding the spa services and she would contact us in the morning while we where still there. The next morning we heard nothing from Lori and proceeded to breakfast where we where informed they changed plans and there was coffee, toast, muffins and cereal available and they could not accommodate a hot breakfast. We said thats not what was included in our package and the front desk said we would receive hot breakfast. We decided to leave the hotel and go into Stowe to get hot breakfast paying $60 for something we thought we already purchased. Still nothing from Lori we went to the front desk to check out before we went to the spa. Thinking Lori would say something once we told her who we where she looked at us like we had two heads. I proceed to inform her of the items included in the package and that we did not receive them and would appreciate some compensation back. She proceeded to inform us that she did not have time for us. She had 30 fire marshels about to check in and she was the only one at the desk so could not take the time to handle the situation. Proceeded to be rude and dismissive at one point took a phone call by holding up her pointer finger to me and answering the call rather then saying; “excuse me I need to take the call I will put them on hold.” She had no regard for the situation nor do I feel like she cared that we where dissatisfied. Not once did she apologize. She said she would look into my reservation and call me back on (9/14). I have yet to hear from her and unfortunately feel I won’t. We arrived at the spa. The ladies at the spa where incredibly kind and very embarrassed for the spa and they way we where dismissed by a manager. They offered me a hair service in addition to my nails which was very kind and WAY more then what the manager had offered. They also had no idea what this package was. We where also to get “tea time” which we also never received and at that point I felt so frustrated and exhausted by the situation I didn’t say anything to the poor saloon girls who where trying to do what they could to make up for the miscommunications that had already occurred. I have tried reaching out to the owner. Still no response from anyone.
Remi M.
Hardly a 4 stars hotel aside from its price. Rooms were outdated, with holes in curtains and stains on carpets, amenities would close before their actual closing time just because the employees would feel like it. That said the room was clean, and if I had expected a motel it would have been a good one.
D C.
Awesome resort within walking distance of tons of great restaurants, breweries and coffee shops. I will absolutely be back
Katie A.
My husband and I came up to Stowe over Labor Day weekend for 3 nights. I wish we had better things to say about this resort, but in general it was a disappointment for us. To start, the hotel on the outside looks tired and in need of a good weeding. When we checked into our room, a luxury king, we found it dirty (like housekeeping hadn’t even cleaned at all). There was dark hair all over the tub and the carpet hadn’t been vacuumed, just to name a few things. The rooms in general are old and worn and could use a renovation. I called guest services who said they would send up someone to clean. We went out for dinner and were gone for 3+ hours. Upon our return, nothing had been cleaned. We went to the front desk and requested a new room. The man working the front desk was very apologetic and worked quickly to make it right. We were moved into a new room which was cleaner than the first but still not up to the standards we’d expect. We did visit the spa one afternoon and had great massages so that was the highlight of the resort for us. Location is great - walking distance to a handful of restaurants, shops and the rec path. During check out, I spoke with another guest who said they had the same issues with room cleanliness so this was certainly a theme. For the money we paid to stay here it wasn’t worth it. There are many wonderful places to stay in Stowe so we will try somewhere else next time.
Al H.
We stayed at Stoweflake for 5 nights at the suite. Checking in was cold by a weird person who almost had written sign on her forehead: "What do you want here?" Checkin out was pretty similar: after spending few thousands dollars, no enthusiasm no grateful appreciation. However, in between even it was problematic situation with the key card, there was the warm and professional person to deal with it. Also, the Malaysian waiter was exceptionally friendly and professional. Overall the hotel needs serious renovation, or at least some face lifting. We didn't request any room cleaning, just I changed towels myself. The suite was spacious, comfortable, so we could overlook many other things...(like dirty dishes with remnant of food sitting for 2 days in the hall). The location is great, right on the crossroads of the recreation path, close to Moscow road to avoid village center heavy traffic. For sure we would return to the hotel, if we will be greeted warmly by a professional staff....
Kenneth G.
Says it's a luxury hotel. Not luxury at all but it's just Ok. The town is nice. However many of the restaurants and businesses are closed Monday, Tuesday, Wednesday. The restaurants that are open you can't get in as they are all over booked. 3 hour wait time without reservations If your lucky. If you call for reservations they don't answer the phone. Plan on $25 and up for a meal.
Derek B.
The girls were able to get their nails painted while my husband and I got targeted deep tissue massages. My masseuse was very good and got into the knots to work them out. I would definitely go back. I hear they have a nice pool area too!
Briana D.
Our stay was sub-par at best. We booked this trip for my birthday weekend and was very disappointed. When we checked in we were handed a map and our key and that was all. We received no information about when or where breakfast was, what time checkout was, where any of the amenities could be found or how we could book treatments at the spa. Our room was outdated and parts of the walls were peeling and outlets were falling out of the wall. The shower curtain wasn't actually large enough so the bathroom floor was soaked every time we showered. During the three days we visited there were room service trays with food left out in the hallway for the entire time. After we checked out we noticed we left some items in the room. We called the front desk right away to get our items back. Two weeks later and I am still calling trying to find my items. Had the resort not been in such a central location to the things we wanted to do, we would have left the first night. I work at a resort and the level of service we received here was the worst I have ever experienced. I will not stay here again and would not recommend this resort to anyone.
Sy F.
The premium king room with the in-room jacuzzi was great. The spa was excellent. The hotel and surrounding businesses were short staffed while we were there in August 2021 due to COVID-19 related service industry staffing shortage. The on site restaurant (Charlie Bs) was not open. Be aware that many stores and restaurants in the Stowe area are not open on Tuesdays and Wednesdays.
Melissa C.
Amazing service, amazing location, amazing hospitality. We booked our wedding hotel block here and so glad we did. We essentially got kicked out of our budget hotel after they double booked us and told us while we were 1.5 miles up Mt Mansfield and informed us they were putting our belongings into trash bags and leaving them at the front desk. We called Stoweflake and they booked us right away. When we walked in with trash bags and disheveled from our hike, we told them what happened and they felt awful for us and hoping to turn our day around, they upgraded us to a king suite. They were all very helpful, compassionate, and overall well adjusted and organized. 10/10 recommend for your future Stowe travels.
Sighclops
Clean and rooms were very comfortable with in room digital entertainment and coffee goods inside room. Continental breakfast was average
Jonathan N.
Un lucky for us we didn't get a confirmation letter since we booked from a third party all we have is the confirmation email with our dates and confirmation and I really think it's not too much to ask for the receptionist to brief visitors about such important details as I spent over 15minutes waiting at the reception while they looked for my reservation it can't be too much to throw in that small detail as changes with Covid have affected us all but we still choose to support businesses as yours and it's Un fair if we can't get a clean towel in 3days. that detail
Verified Hotel G.
Negative: really dated rooms. Was not told that rooms aren't cleaned unless requested.
Stephen N.
Fun place
Dan B.
Beautiful property, incredible location on the Mountain Road. Rooms are dated, but well appointed. Sold as “luxury” but it’s just a normal hotel room with a gas fireplace. Ours has a busted shower curtain, and other little things you would not expect at such a highly rated and regarded resort. Staff very nice. Included continental breakfast a huge letdown, you’ll find a better one at any budget hotel like Holiday Inn or similar. Great coffee shop “Girakofi” in walking distance. Pools, hot tub all decent. Stunning courtyard. Overall for what it cost, I expected a lot more, but you’re really paying for location it seems.
Yazmin V.
Good experience! Enjoyed it a lot!!
Michael F.
Great spa
Kristen W.
Cute older ski lodge, not much to say it wasn't bad but it wasn't great either. I didn't use the spa so not sure how that was. In the middle of town so you can walk to resturants and shopping. Also close to the bike trial. We walked the bike trail to get food its a nice paved trail. Close to mini-golf and a bowling alley of you have kids. We had a fridge in our room, there was a heat lamp in the bathroom, TV was small but ok, extra half sink outside of the bathroom is always nice so 2 ppl can get ready at once, and of course a coffee machine.
Dan M.
High end hotel experience. Will at the front desk was a pleasure and was extremely knowledgeable regarding the area. More amenities than I could ever hope to use in one stay, just an excuse to come back again and again to try new things each time.
Michael K.
Excellent massage therapist
Cristian V.
Cute old classic looking resort in Stowe Vt. Friendly staff, great amenities and great location. Walking distance to downtown Stowe and gorgeous views.
Sara R.
The service was wonderful! Scot and the staff were repeatedly generous. Food was great and the location can’t be beat.
F K.
Older than it appears in the pictures. The room was clean and functional. Without major chain options, it was a nice place to stay in the heart of Stowe. Many amenities available but we did not use. I would recommend.
Lisa S.
A true resort - and wonderful location for family vacations or good-sized events I’ve been to many conferences and many resorts across the USA and Stoweflake is in my top 5 - well above top-end resorts I've visited in the Catskills, Michigan, and San Diego. I stayed a few days at Stoweflake as part of a team that is planning an event for later in the year. I was immediately impressed by the grounds - lovely gardens with unique art/sculptures and water features. The resort is unassumingly large, a series of building connected with gardens and a meditation labyrinth in its center. The rest of the grounds holds lawn games, volleyball, racketball, tennis, and a horseshoe pit, as well as a par 3 executive golf course, and villas/townhomes. There is an extensive indoor gym, as well as a racketball/squash court and a yoga room. There is even a private women’s only gym for those who wish to work out in quiet. This resort is family owned and run and it feels personal, not the cold, sterile, one-size-fits-all of corporate-run resorts. The food is exceptional -so much so that I had to order the simple greens salad with perfectly seasoned and cooked moist chicken breast two lunches in a row! Local blueberries, local herbs, local goat cheese. The spa is lovely, with mineral baths, a soothing massaging waterfall, and a large outdoor pool - all very clean and inviting. The women’s sanctuary is a true spa experience with lockers, showers, and a resting area with lounge chairs. Plenty of towels and robes are available at all times, as is the lemon or cucumber water. The sauna’s (dry and moist) were not open due to Covid restrictions, but they looked clean, bright, and welcoming. Unfortunately, I did not take part in any treatment due to my own time constraints, but the Spa management were friendly and I’m confident that my next visit will include a treatment. The Spa shop also had beautiful items. And finally the hotel staff - all of whom were friendly, kind, and informative. I am very very much looking forward to returning to the Stoweflake later this year. I recommend this resort not just for events, but for my own family trips.
Hotels.com R.
Really appreciated EV battery charge located on property. Staff pleasant despite challenges due to covid restart. Continental Breakfast was very sparse... we got only coffee. Restaurant closed Sunday & Monday during our stay so we struggled to use hotel credit provided. Location is great
Sam W.
Con: The exterior needs some work. The gardens needed tending, the roof needs replacing, and the driveway/parking lots need maintenance. Pro: The room was beautiful and clean. Pools/hot tub were well maintained. Staff was extremely friendly and helpful. Overall a great stay.
Devin “Devdev” C.
Stayed a night w my girlfriend and her bestie. Loved the experience. Quiet as a ghost :)
Huguens A.
Love our stay there, close to everything Stowe has to offer. A friendly staff as well.
Janice M.
So extremely beautiful... had the most amazing fun time... such a gorgeous room with a fire place. It was over looking a beautiful view... and the hospitality of staff was extremely pleasant... we as well enjoyed beverages at Charlie B"s by the fire in the restaurant... just an overall extremely memorable get away vacation...Thank-You
April
We were first put in a room that was not cleaned( very dusty Bobbie pin on the floor , not vacuumed...)I call the front desk and when I asked they said it had been inspected. The celling in the bathroom had a patch that was coming down.. They did move us that room was better. By the sounds of the reviews the King with a fireplace was the way to go. I’m not sure we will stay here again.
Dew M.
A nice place for the price. It could use some updating.
Gail L.
Booked a 4 day birthday weekend here on a whim, and could not have had a better experience. The service was top notch, the staff were wonderful and there's a real family feel to the whole place. The food was delicious, the spa was heavenly, and everything was clean and cared for. The bed was too firm for me, but I have a very soft mattress at home. The room was spacious and well equipped, bathroom as well. We loved the really short drive to the mountain for snowboarding, and having tons of room to put our gear, snacks, etc in the room. It's easy to see that this is a cherished establishment and the employees are dedicated. I really appreciated the service over all 4 days of my stay, and I can't wait to come back.
Angela P.
Decent place, needs some updating of worn furniture and carpet cleaning in rooms. Beds are comfy. Good location.
Jr S.
The people at the front desk, restaurant and Bar and spa were all wonderful and the spa was so relaxing and beautiful! Drinks were slamming using natural herbs and food delicious!
Rob D.
Beautiful place would definitely go again
Jessica B.
My husband and I decided to treat ourselves to a quick little getaway and we chose Stoweflake Mountain Resort and Spa! Well we were beyond pleased with our choice! The room was very clean and sanitized with a sanitized sticker on the door! The room was beautiful, we stayed in a king bed with a fire place! In the morning we enjoyed the beautiful solarium sanctuary right before getting called in to the salon to relax and get pedicures together! The ladies that did them were very kind and the services were great! Every staff member we spoke with was happy and completely willing to help serve us with anything we needed. My husband and I decided that we most definitely will be enjoying another little getaway there again very soon! The only thing we had a problem with was our key cards (both) to our room worked once and then we got locked out and had to get new ones. Even those ones only worked after trying a few times but, it wasn’t a huge problem for us. Beautiful resort and just an overall great place !
Alexandra F.
I have given them a few opportunities to fix my HUGE concerns and disappointments regarding my wedding and they have not fixed or cared about anything. I'm writing this review in hopes that this will get them to respond and fix my sour taste of this facility before I explain to everyone in detail what is really going on with this place!
Emily L.
Love Stoweflake. Beautiful facilities and accommodating, friendly staff. Hair stylist Danielle does incredible hair at the Spa. Five Stars!
Jeff D.
We had an overall nice time at the spa and hotel. However, we were disappointed that the steam room, sauna, hot tubs and *all* of the dining & Cafe options in the hotel were shut down. Also, despite the hotel's 100 or so rooms being almost completely empty, there were other guests placed on either side of our room who had children and even a barking dog. Totally insensitive and illogical room booking on the part of the front desk.
Alex J.
Nice, clean and comfortable hotel right off of Mt road. Near popular breweries and restaurants. Close drive to downtown Stowe, and Stowe Resort. Right off recreational path and resort has its own walking "path". Took full advantage of outdoor jacuzzi and the fireplace in our room. Room was very cleaner and sanitized. Had sanitized sticker over key insert on door, and room was left empty prior to arrival. Wish jacuzzi was open later than 6pm to until later at night and after dinner
David W.
Bad experiences all around and over priced. Rude front desk and unknowledgeable .Better places out there, keep looking.
Emma B.
very bad overall. wouldn’t recommend this place and definitely will not stay here again. only thing good was the staff.
Mimi G.
Fabulous spa, and extra large accommodation
Khemraj M.
Checked in like 2 AM woke up the next morning Only for my wife to be asking me what is this It was bloodstains because they never change the sheets My two kids have rashes all over their skin not sure what it’s from The food was not great it was OK
Kate O.
First of all, getting a hold of anyone who works at the spa was incredibly difficult. I tried calling many times to first even book an appointment. It always went straight to voicemail. The switchboard staff could have cared less. Then I tried to call a few days before my appointment just to confirm my time as I didn't get a confirmation email, but again straight to voicemail and no one called back! Finally on the day of my appointment someone finally answered. The hotel and facilities were much more run down than I was expecting. I thought it would be fancier and feel more luxurious. The man working the front desk was friendly and my massage from Rachel was amazing.
Barry E.
Food was great and "on spot" with drinks. Professional and stuff was getting done! Kind Regards, Barry and Karen
Pascual C.
Very friendly place to go to lovely people ery respectful and knowledgeable of the area and when they recommend you go somewhere or eat something trust me don't hesitate these people know their food, their fun ,their go to's did I mention their food yeah that's a farm to table kind of place everything fresh and mouth watering, and the resort amazing comfortable pleasing and the view is breath-taking take it from me I love to travel and stay places and if you're tired of the city smog and stress go here I would guarantee that you would want to stay and never go back to where you live i stayed one night and regretted not staying longer.
Allen V.
Great and attentive staff
Megan B.
Staff at the front desk was very friendly and helpful during check in/check out. We came a little early (thought check in was 3pm...but it was 4pm for townhouses). Townhouse was nice, but definitely in need of a new showerhead and bathrobes. The bed had long black hair on it... not from my family. Besides that the place was pretty clean and it was a nice stay.
Megan M.
Amazing facilities! Welcoming staff! A beautiful respite for getting away from Business.
Pat C.
This was a staycation so happy to see signs to wear masks. Check in was fast and easy. Outdoor pool was great. Drinks from pool bar very very expensive no need to be so high. Met other Vermonters on their staycation too. Our room was neat and very clean. Sanitized sticker showed proof of sanitized room. We will come back again.
F G.
They have a great outdoor pool and bar. The spa is pretty unique.
Roger P.
What's not to like!!
Angela M.
Great lodging options. Perfect skiing. Relaxing atmosphere.
Tom H.
Clean, good food, nice people.
Elizabeth D.
Wonderful place to relax!
Anne B.
The accommodations were great. The food in the restaurant was good. The service was horrible. We indicated there was a birthday and no mention of it. The server seemed to be disheveled and was either really new or was impaired.
Wes E.
Came in for a massage. It was the most awkward moment of my life. Very uncomfortable. Other spa places around are much better. Outdated, robes and sandals have seen better days. I suggest you simply look elsewhere.
Cloey C.
I love it because you can sleep there play games and swim
Charles B.
Beautiful spot, nice room with a fireplace and great staff.
Steven M.
Wonderful place to stay, loved the whirlpool.
Kathy T R.
Spa was fantastic !
John P.
I would give this place 5 stars but the sight of 2 men laying on the couch in the lobby in their socks really ruined it for me
Ann J.
Excellent food and service
Chris R.
Stayed in the Meadows condos. 3 bed 4 bathroom home was very nice. 10 min ride to mountain and tons of places to eat. Definitely coming back
Corey H.
Have you tried the Gym package? Pools, weights, golf, tracks and without all the chaos and over population of regular gyms
Roger B.
Great staff.. comfortable rooms.. Steve at the bar makes a great drink... Tasty menu and close to the ski slopes.
Dov C.
Nice place to hold a conference. Next to everything Stowe. Right across from bowling, and a nice jogging trail by a river. Right down the street from the center of town.
Kris M.
Very clean relaxing and cloae to everything cool in Stowe
Eric P.
(Translated by Google) Very good experience (Original) Très bonne expérience
Charles Rosoff, Asa, M.
One would think that this large sprawling resort is at the mercy of both the economy and the cyclical fickle ski business, however when we inquired at the front desk on 11/7/19 the time the next morning we had to check out, we were very rudely told 11 am, and that there are no late check outs permitted because another large business conference of was taking over the entire hotel. Yes the Rug Hookers Guild was taking over 100 of the 104 rooms in the main complex. While the hotel does have fresh paint everywhere, so many things are broken and/or worn out, that it became . Curtains, ice machine, phones, 30 year old painfully collapsed beds, hot tub light, old carpeting and broken gym equipment just to name some. Service was bazaarly inconsistent starting with a rough front desk at check in. The cart with my 8am breakfast dishes was still there at 9pm, together with my lunch dishes from 1:30. Bar service at a reception was tended by strangely incompetent staff. Housekeeping failed to restock the room with several things. In summation, the hotel might be a solid 2 stars. If everything were fixed, and the staff changed with qualified hospitality professionals, then the hotel could be great. The spa is a joy, though, and made my stay. Check out the most amazing plush bathrobes I have ever worn. Our room does have a fireplace.
Roserah M.
Had a wonder stay.. clean and neat town homes with beautiful outdoor views...
Martha G.
Friendly staff. Quiet, beautiful setting
James P.
Hotel is okay. A little old and outdated. Layout of the hotel is quite confusing. All in all, an okay place to stay.
Zach S.
Nice hotel. No frills. Just what we needed for our work trip.
Adam L.
Lovely spot, comfortable accommodations. Be sure to check out the farmers market across the street on Sundays!
Adi K.
Great!! We had a huge unit. Lower floor with a living room with a fire place and even some board games for the kids, a fully equipt kitchen a dining room and an exit to enormous wonderfull lawn streced to the horizon. The upper floor with comfortable bedrooms and a big bathroom. A washing machin and a drayer. We didn't expect a lot since we had a last minute order and were surprised to find a wonderfull placw, unfortunatelly they didn't have vacancy for the next night. The pic didn't reflect how good the unit was.
Gloria D.
(Translated by Google) Super nice. It is a complete Resort. Modern rooms and relaxing view from the rooms. Excellent location. (Original) Super agradable. Es un Resort completo. Modernas habitaciones y relajante vista desde las habitaciones. Excelente ubicación.
Tamara A.
Great place for families
Own2Feet I.
Great new England resort, friendly concierge with super local knowledge. Only complaint us they did not turn over the beds 2 of the nights we were there... must be wonderful during the winter !
Steve M.
First time at the balloon festival was awesome
Mark O.
Went a conference as vendor and spend the night. I did have to work with event planner and her staff on a project, and they were awesome. Willing to to step up to make the event run smooth!
Mike M.
Stayed there for a Family reunion, staff was very accommodating. Clean and we'll kept establishment.
Pat B.
Adjoining condos allowed us to all stay together, walking distance to our favorite brewery, the Alchemist! Would definitely stay again.
Ian A.
Very fun trip, and the hotel made it a definite comfortable stay. Think of it as a home away from home. Skip the chain hotels, this one offers more for all kinds of travelers (especially athletes)
Jeff M.
Had false postings for events online. When we came for the balloon festival, we learned that the festival ended that morning, and was not running all day (as advertised.) The concierge told us to go to a lake 45 minutes away because it is "in the area," as an alternative.
Scott I.
Very nice place. Good service for the most part. There's a bit of a long wait for food at the pool bar at lunch time, as they have to bring the food over from a kitchen in another part of the hotel. But it was good even though it could have been warmer.
Holly B.
Over all nice place, friendly staff told us some good places to eat at and to visit. Great pools and hot tub area. Although the times of the pool closing are not posted anywhere, was a little disappointed outside pool closed at 9p. Place was a bit dated, and some things were a bit dusty. Then disappointed that room service hadn't come all day while we were out, and then when we came back to take a nap around 2:15 had a note signed for 2:35 that we missed housekeeping and to call if we wanted it done, we found the note at 4:30 when we got up. We called front desk to let them know that housekeeping could now come and they said they leave at 3p. So that was frustrating dont understand why that wouldn't be done before noon time. They did offer to bring us fresh towels if we wanted though. Then just the outside look of the place made it look a little rough, a big landscaping job needed to be done, lots plants over grown, lots of big weeds needed to be taken care of just made it look like it wasn't up kept very good. Air condtioner also needed a good cleaning could see some dust build up and not as cold as it should of been getting.
Michael R.
Friendly staff. Pleasant environment. Nice pool. Had to go to the front desk to find a wine opener. Access to the spa costs extra.
Jonathan Z.
This is not a review on the resort but on the hot air balloon festival hosted by the resort. I took my kids to see hot air balloons. Instead we got into a hot and humid overpriced State Fair. First they charged $10 each to enter. Once we were in we discovered that every small activity or food (i.e. bouncing house, mini train etc) was extremely overpriced. But the most disappointing of all was the event itself. I think there were 5 small balloons in total which were not even inflated when we got in. The scenery was not as impressive as you can imagine from the pictures, imagine expecting a golf resort and getting into a minigolf. Anyway, I am not sure I am able to convey the experience, the bottom line is - save your money, take your kids to eat burgers across the street and watch the balloons from afar. You'll get the same experience half price.
Barry R.
We were there for the 33rb annual Hot Air Balloon festival, an excellent take. Food, drink and live music. 22 hot air ballons launched.
Greg N.
C Quiet, clean, with a fireplace!
Julie S.
This place was quite amazing. It has everything u would want to relax and enjoy your self mountain views and so many things to do. Julianna in the spa was fantastic so sweet recommend a great place to eat my guy and I will most definitely be back. Thank u for a great stay
Johnny H.
I stayed in the middle of June. And this is a quiet and beautiful place to stay. Bring some extra money and enjoy the fabulous spa they have.
Sal
Quiet and beautiful. Was here for a conference, one night. Great room with King sized bed and fireplace. Really enjoyed my stay and hope to go back again to enjoy more of the amenities.
Lexy T.
My husband and I went here for our 1 year wedding anniversary and we had such a fantastic experience the staff there is incredibly nice we would definitely go here again
Ivan S.
Host a conference, see that rooms are ready at 1 pm. Service was ok.
Tyesha T.
I love stowe vt. Thanks to Bob from bmc!
Cindy F.
Clean rooms, nice friendly staff. Good food in the restaurant. ????
Tracey P.
Awesome convention space. Phenomenal staff. Beautiful setting. Can't wait for the balloon festival!
Mary S.
Friendly people, nice and clean room. I enjoyed the fireplace we had in the room
Adrian P.
Yes. Just yes. All I can say is yes.
Susan S.
Another conference day. Great space and meals. A bit cold today especially in the morning.
Penny C.
Our favorite place!!
Paul M.
Had a great stay, good pools (indoor and outdoor) and facilities. The spa is a nice treat. Location is excellent for downtown options and a short drive to the hill.
Ryan A.
Was recently a vendor here and the entire banquet staff was very friendly and helpful. They are the definition of what hospitality and customer service should be! Thanks so much!!!!
Madhu A.
Treat yo self at the spa
Stig W.
Excellent lodge in centrall Stowe. Very good food
Pamela C.
Top Notch service and accommodations. Spa services make the trip!
Doug B.
Rooms are nice but small if trying to store gear for 4. Pool is nice indoor and outside. Game room and exercise room very nice.
Michael M.
Beautiful setting with all the amenities. Shuttle to the mountain is nice. Close to a few breweries. Expensive.
S T.
Super cool and cozy area. Amenities work for snowboarding trips.
Matt L.
Nice but dated
Paul A.
Great facilities, but in need of cosmetic updating.
Thomas B.
Not far from the mountain. The restaurants that are part of the resort are very good.
Jusjoi A.
Great space
Stephen M.
Great place for the Sysco food show
Jeremy M.
Respectable wait times, value, and quality for a trendy resort town restaurant bar that's also a hit with locals.
April J.
I received a roses all over treatment it was great, facilities were nice. Ceiling in need of maitence. Overall good experience.
Matthew C.
Great place. Needs more parking for conference guest that are not staying at the hotel.
N Weasels (Lakon Tango Yankee R.
Hotel is great, rooms are great. Townhouse lodging may have laundry in house. Bar and connected restraint is a little pricy (in my opinion).
Brad L.
Pretty nice for the price point
Andrea M.
Great place
Trevor D.
Very clean facility. Great space and a friendly helpful staff
Bagel D.
Good
Kathy R.
Beautiful and convenient location to Stowe Mtn and town. Full service facility. Wish I could have stayed longer though missed the peak leaf season
Brian F.
Great service and large, clean rooms. Conference space was a little tight at times, but still worked well.
Alex S.
Very beautiful place. Plenty of things to do around Stowe and the resort has many amenities. I went for a conference and it went without a hitch.
Sam M.
Best place in Stowe!
Larissa C.
Such a helpful and friendly staff from Lauren at the front desk to Monique, our server, at Charlie B’s. My friend and I felt very safe here after checking out a few motel like options in the area. We rolled into town around 7, and didn’t realize so much closed around 7pm. Beautiful clean rooms and comfy beds. Steaks and wine at Charlie B’s were served perfect to our order and we are planning to come back for a long weekend stay in future to check out the spa. Def recommend for friends or romantic getaway.
Christian K.
A+
Leah I.
Really cute hotel with beautiful gardens, an outdoor pool, a large spa and workout area, conference rooms and two restaurants. In the room in which I stayed, I had a whirlpool tub and a gas fireplace. It was delightful! The one improvement that would be nice is that the staff for dinner service in the bar/grill seemed understaffed and subsequently service was quite slow and forgetful.
Filipe F.
Expensive for what it is.
Jennifer B.
Beautiful resort to visit!
Samantha G.
Good to go up when it's snowing the stairs are not that safe they're not built for safety I actually fell down them but as long as you're on the first floor you should have a good stay and the mountains are beautiful and the air is clean up there it's a great place to stay it's just the old Motel that needs some updating
David B.
Nice conference and meeting rooms.
Blake M.
Be sure to read because this story is like a sitcom script. Let's just say, unless you're going for that Bates Motel vibe stay somewhere else. Arrived around 1145 pm and valet was about 5 cars deep so I parked and went inside. After 16 minutes of waiting for him to check out a very frustrated guest it took me 13 minutes to just grab keys left right on the desk for me. All good no worries just tired. Now walking through this what I can imagine was a beautiful resort in 1980 I start to feel like I'm in Hot Tub Time Machine. After coping with the very musky damp air I see a very dirty air filter just laying in the hallway. Now on to the room... It's an efficiency lodge glorified as a resort. I've stayed in econo lodges that we're twice as nice for $78 a night (not proud of that). Now day one passes making the best of it enjoying the area. Upon laying in my bed that night and enjoying some television (the only thing in the hot updated in the past 20+ years) ..upon watching some television I feel something crawling on my forehead. Yes a giant spider (~3" in diameter) crawls across my forehead I get up and freak out obviously. After the best round of search and destroy I final defeat said terror bug. I go to the desk only to be informed that it's common in Vermont to have spiders and welcome to the country. I live in the North Georgia mountains... Never in my life had a spider crawl on my face while in bed. She made no attempt to find me a new room just said we're booked and that in order to cancel my room for tomorrow she'd need to talk with the manager. All for $250 a night... I know it's not much but in all honesty this hotel is worth $68-$83 a night depending on season. If you want to have your nightmares come true enjoy a nice stay at the Stoweflake Hostel from Hell aka "Resort"
Gwen W.
Our room is nicely appointed but other areas of the resort need repairs. We are here for a seminar and I don't think the place is laid out well for such. Other attendees are not happy with their rooms.
Nathan D.
Booked a king jacuzzi suite and was totally disappointed Thankfully the area has plenty to offer outdoors so did not spend much time in room Toilet and jacuzzi had scum and hairs everywhere The microwave was gross and not cleaned The TVs looked like they had been smeared with a dirty dish rag There are way nicer places to stay in Stowe area and this resort doesn’t seem to care about updating or cleaning anything To top it off when checking out was asked how our stay was and my wife mentioned the room conditions and the guy rudely told her well hope your next stay with us is nicer while snickering at her
Francis R.
Great place for venues
Jhoao R.
Very friendly staff. And great location resort.
Leota A.
Friendly knowledgeable employees
Nicole C.
Absolute worse experience of my life! I explained and wrote down on the form that I have a serious peanut allergy. When I went in for my massage I told the tech again about my peanut allergy. she told me that they didn't have any peanut products at all. So shortly after my massage I'm skin is irritated and ichy. I didn't think anything of it until I got home. About an hour later I'm breaking out in hives and have golf ball size welts all over. I was rushed to the hospital in anaphylactic shock. My girlfriend called to and spoke to the woman who did my massage. Come to find out the woman had been eating trail mix with PEANUTS! And didn't wash her hands before my treatment. Thanks to her I could have died. But the worse thing, no one apologized! Nothing at all, they didn't care in the least bit. DONT GO HERE!
Joy L.
Large comfortable room and lovely grounds with lots to do
Robert G.
Just "engh". Dated, worn out furniture, dirty worn carpets, sheets had stains on them. At one point in 1990 this was probably a great property, but now it's in need of a major update. The place also needs strong managment to train staff on service. Though all the staff we encountered were nice and friendly, they all said it that they had just started, and it was evident the there is a lack of training by management. The restaurant also was ok at best. Very slow service and the food was just on the border of ok. We will not be coming back. It was just a disappointing experience overall. In my opinion this property is resting on it's history and location and it's obvious that someone in the past put alot into this place and the next generation has not put back into the property to keep it a gem that it once was.
Edward Martinez J.
Kinda hard to find but very nice
Michele W.
I came here with my family to celebrate Christmas one year. I would like to say I had a lovely time at the spa, doing yoga and receiving world class treatment. But then I read an article about how adopted children of color and their parents were treated by the staff and guests of this establishment during a recent summer family camp. Racist, vile, nasty words were said to children. The staff was rude, and that owner Scot Baraw insisted there were no problems even as counselors and children were being harassed by neighbors screaming racial epithets is apalling. It's bad enough when children get harassed by adults. It's worse when a business owner watches it happen and denies it exists. We are all responsible for hour our community reacts when guests come in. Stoweflake resort could have done something to create safety and respect for these families, and instead they denied their role.
Brittany F.
This entire experience was wonderful. From the moment we arrived at the spa to the massage to the aqautics, it was amazing!
David K.
Love the place
T
Luxury, fantastic service, always feel welcome
Adrian A.
Can't get much nicer than this
Jeffrey G.
Excellent service! Above and beyond!
Jonathan V.
Excellent service
Ben S.
Spa is fantastic.
Joe D.
The resort itself was awesome, however the balloon festival was very disappointing. Drove all the way from Keene, NH for them to cancel it and offer us no refund or raincheck.
Eric G.
Just, WOW!!!
Ashley D.
High quality spa and great service
Bryant H.
Comfortable accommodation, pool was refreshing. Excellent service courteous, and polite.
Randy A.
Great massage, overall good facilities (though a little dated), mediocre lunch food - a good value for a single day escape with a meal, not too far from tow.
Brandon B.
Spa at the stoweflake is clean and has good amenities. Due to it being rather expensive, but similar to other resort spas. I'd recommend making a day of it as you can use the sauna, steam room, and hot tub in the men's and women's private sections as well as the coed solarium with it's mineral bath and waterfall pool all day long.
Shirley A.
Yes my visit and stay were very nice. I went to the New Enland Swuare Dance Convention at Snowflake Inn.
Nicholas L.
Always so relaxing.... Would live here if possible
Brendan L.
Went for a 5k race. Very happy
Carly P.
Ran a 5k race here. Beautiful area!
Dave Z.
Another great year at the Craft Brew Race!
Jane H.
Perfect
Jj M.
Nice staff, well cared for facility, decent WiFi.
Michael T.
Plenty to do, close access to many activities.
Donna Kimbrue (.
Wonderful scenery and fabulous facility. Clean and comfy. Loved the pub as well!
M-M B (.
It was OK for the event we went to.
Kara B.
Been here numerous times with my boyfriend and never had a bad experience. The people working here are kind and welcoming.
Dan E.
Stay was great. The front staff was nice and the room is big and comfortable. The included amenities are great too, with a heated pool and hot tub, gym, sauna, and more. Always love coming here.
John K.
Great location the staff are very friendly and just a nice facility.
Ross S.
Great. Super hot in the hallway outside our room 533
João Paulo O.
Great place for meetings/events. Excellent staff
Danielle H.
Didnt get the massage package I had originally scheduled and the masseuse whispered the whole time
Angela K.
Love love love this place!
Hemant G.
Amazing stay. Loved the experience. Highly recommend.
Diana W.
It was a really nice place. They have a lot of extras to borrow like snowshoes! Breakfast was fine but could of had better hours to go in.
Ahmad A.
Stoweflake is a unique privately owned gem in Stowe. The management runs a tight ship with high standards and consistent service delivery. Love it
Ivy F.
Staff was wonderful. They were friendly, helpful, & accommodating. Dog friendly, good location to mountain, shuttle service. Rooms comfortable.
Amanda G.
Very nice rooms with fireplaces and jacuzzi tubs!
Orlando S.
Place is beautiful. I'm rating the Spa 3 stars because the massage was...acceptable.
Dan M.
Firendly staff, good beer at the bar, nice stay at the spa. Though room could really use updating, mattress was worn, and ventilation would make noise from time to time.
Mitchell O.
Place seemed nice and clean. I was there with my wife and disliked that the saunas and steam rooms were not coed.
Krzysztof R.
out of date
Robert M.
Very nice hotel/resort with plenty of restaurants and bars in the area. A shorr distance from stowe mountain. Friendly service. I have stayed at stowe a few times over the past hand full of years and always had a good experience.
Peter M.
It was so relaxing, everyone was friendly, I felt like I was in heaven!
Charles W.
Nice
Danny W.
Good service, employees were very nice. Massage and spa we're great
Bruno K.
An incredible place close to all tourist attractions in Stowe, Vermont. The staff is amazing and filled all of our ridiculous requests!!! Thanks so much
Jennifer S.
My time at the Stoweflake was so lovely. The staff was extremely kind and friendly, the atmosphere was warm and inviting, and the rooms were comfortable. I hope I get to visit again, it was such a treat.
Shmaye L.
Great experience. Spa was awesome. Staff were very helpful
Thalia R.
Great service. Awesome spa area!!
Itay Z.
Amazing place, we had the best time in stowe because of this place
Mieneke M.
It must once have been a gem in the accommodation realm in Stowe but it is tired and needs some updating and a bunch of TLC. They have lost track of the medium to small details that make a hotel like this shine instead of flicker dully. We stayed for a discounted rate which made it worth it but I would not be happy if I was paying the going rate in high season.
Nathan
Very nice. Old school Vermont feel
Nancy C.
This a very popular Inn and Spa. Reservations are highly recommended. Ask for Suzy very helpful and resourceful (Inn Conncieg). My only disappointment was the linen in the spa. Any torn or falling apart towels face clothes bath mats should not be put out guest. People pay alot to go away and come from all over the globe.
Matthew M.
Great spa, medium hotel, poor restaurant.
Maureen M.
The spa was excellent. The massages we got were great and the facilities seemed very nice. The rooms were very dated though with peeling wallpaper in the bathroom and a plug pulling out of the wall. The restaurant was not good either. We ate there for four meals as part of our package. The tables were always sticky and the food seemed poorly prepared and dated, such as a lobster roll that was nothing but mayo and a poached eggs that had solid yolks. I might visit the spa again, but not stay at the hotel.
Wendy S.
Friendly and helpful staff the only real plus at this hotel. Spa the only clean part of the hotel. Pools and hot tub are run down as are carpet and furniture in common areas of hotel. Our room was not vacuumed, hair found in bathroom, bed was never made properly. Windows and mirrors throughout the hotel were full of fingerprints. Food at Charlie B's was fine, however, restaurant was dirty. We will not stay here again.
Wendy C.
Absolutely loved this place!!! We had reservations for the Innsbruck Inn but they lied about being wheelchair accessible. Stoweflake had an empty wheelchair accessible room available so that's where we ended up. Beautiful place, gorgeous accommodations. Super friendly staff. We can't wait to go back!
Lorette S.
Overpriced and overrated. The room had very few outlets for charging electronics. The one outlet behind the bed had an older style outlet that kept falling out. We attended a function, and had to go looking for the location as there was no central board with information. Apparently at one event, there was a food shortage which upset attendees. We were a captive audience in that the organizers chose the location, and it wad my husband's reunion. The most accommodating employee was the bellboy, William. He was pleasant and helpful. The staff at the restaurant, Charlie Bs was very friendly and efficient. I would not choose to stay there again.
Grover S.
The event was misleading, it was very small and disappointing
Tim C.
Attended the pumpkin chunkin' festival and it was underwhelming. It would have been better if there were more contestants and if more pumpkins were launched. I doubt any of this has to do with the hotel/resort.
Alesia Selby F.
Stowflake is a luxurious hotel with a fabulous spa and sports facility. Very nice gym (for a hotel) including cardio and weight machines plus free weights. Yoga & Pilates classes. Spa offers more treatments than I can describe and all of the service providers I had were amazing. Hotel also has volleyball, croquet, badmitton, indoor and outdoor pools, hot tub, sauna, steam room and a game room with pool table and ping pong. Restaurant wasn't very good on this last visit but was better on previous visits.
Bruno R.
American-styled, effective without much singularity
Abhishek C.
Attended a conference here. Nice hotel, friendly staff, has an old-time feel to it. Close to a lot of tourist-y things in Stowe.
Adam S.
Spacious, good facilities, excellent staff. Not really walkable to anything you might want to do so have a car, and it's a bit pricey. The concierge is very helpful. Enjoyed staying.
Samantha W.
Stoweflake is one of my favorite places to stay. The rooms are spacious and I love the fireplace. There's so much to do in the area and the spa is top notch!
P G.
I am not so sure I made the greatest decision about purchasing a multi month membership here. I have visited the location 3 or 4 times since my purchase and every time there seems to be another sight "issue" that really shouldn't be when you're kind of over paying for such a "wonderful" membership. My 1st visit, the outdoor pool was pretty disgusting with a layer of dead bugs across the surface of the water, shouldn't it be cleaned prior to opening for the day? ???? Also, some of the overheard language coming from the bar/restaurant was clearly inappropriate and a bit disappointing especially with a few little ones at the pool. And I was sitting on the opposite side of the pool!! My 2nd visit which was actually my Birthday, I decided to go relax for a few hours before a busy cpl days of 4th of July and B-day events. This time the same pool was pretty dirty with multiple areas of sand on the bottom of the pool. What happened to filtering and maybe vacuuming pools properly or even at all so the paying guests can enjoy what they "assumed" they were paying for!? Then yesterday, my 3rd visit. The pool was better and more or less clean but, the hot tub wasn't working too well. The water was a good six inches low and the jets were like on some kind of automatic dimmer switch since they would be fully on then slow down to almost being off and then right back on to running as they should! The walkway out of the pool area was covered in pebbles where it made it tough walking from the pool to the hot tub. To go inside the floors were dirty with wet grass from people going in and out and the steps down to the locker rooms were soaked, an easy slip waiting to happen! I'm guessing that my purchase for three months for almost $1000 wasn't a very good purchase due to the "resort" lacking on proper maintenance and appropriate upkeep! Myself, I can say I am slightly disappointed!! If you're considering a visit or even a membership you may want to do a walk through first!
Lisa B.
Balloon ride that never happened so many balloons left my guy said nope not flying it was beautiful no wind calm day. I think he was hung over. Wife told me it was to late to fly? 7 am really bad excuse. Still no refund. They said come back next year yeah like that'll happen. Not interested in wasting precious vacation time.
D O.
Great spa and hotel. The co-ed steam room needed some serious cleaning. On the other hand the spa's steam room was spotless.
Hannah S.
Excellent
Lisa M.
Was at the Stoweflake for a conference. The facilities are very nice. The grounds are beautiful. Very good location. The staff was very friendly and accommodating.
John-David R.
Beautifully quiet and quaint resort!
Julie R.
Stoweflake is a nice resort. Very dated appearance. This was not important to my husband and I so we were fine with it... The resort looked and smelled like 'Grandma's house." The room itself was spacious, clean and had all that we needed. Made some weird noises, the toilet seemed to be a pump. So the noises were weird, but we ignored it. We enjoyed the fitness center and pool. Did not attend the spa, but that seemed to be a nice feature (pricey). Worst complaint is Charlie B's the restaurant attached- don't waste your time there, food is not good and service is poor. Stoweflake is in a good location, 20 min from a few hiking/waterfall spots. Most affordable price we could find compared to other resorts. Perfect for a family/couple who is staying for a few days and will be busy enjoying Stowe. Overall we enjoyed our stay.
Zach S.
Nice place, but staff is a bit rude at times.
George K.
Great location and facilities! Susi is the best concierge and planner!!!
Bob D.
We love Stoweflake. Exceptional rooms. Great food.
Patti P.
Love the spa! Wonderful massages and excellent organic products are used.
Shannon R.
We had a great stay. Very clean, staff were nice. Beautiful building
Katie S.
Love, love, love Stoweflake! Great location and convenient to all the mountains. Within walking distance to many bars and restaurants. Would definitely go again and recommend to friends and family! The snow is phenomenal and the staff (everywhere!) are so nice and helpful!
Raz
It boasts a quaint village feel with amenities of a country club. It can be a great place to lodge as a family with kids.
Jyotin G.
This place is a fraud and should be investigated by the State of Vermont. We booked two rooms for presidents day and needed to cancel in less that 24 hours. The policy stated by the manager was the loss of 100% of the amount. This is an absolutely unacceptable policy for a resort in 2017
Lin Z.
definitely could use an upgrade. good location but very dated 1980s feel
Daniela V.
Everybody is incredibly friendly, rooms are bigs and clean. Excellent for a SPA get away, the facility is gorgeous. Therapists great and staff friendly and available any time. We really enjoyed the time we spent there!
Jc D.
Poor policies ensure I will tell all I know to avoid this place. Price gauging and taking advantage of people with a 14 day cancellation policy. I can't make Friday night, gave few days notice, and I'm still getting charged 600 dollars. Unbelievable. Wrecked my entire weekend.
Tyler J.
Great facilities, beautiful grounds and rooms. Plenty of fun to be had from the par 3 golf course to relaxing at the premiere stoweflake spa.
Chris L.
Nice relaxing place to stay in the mountains. The staff are all very nice and accommodating!
Olivia M.
Got a manicure & pedicure at the spa here. Nice facilities and staff. But, crummy selection of polish. They do not use OPI and only use Essie for french manicures. The nail polish they used on me was something I never heard of and it began chipping off of my finger nails after one day. Definitely have had better experiences.
Kimberly B.
The hot air balloon festival is awesome!!
Fuad-Al Kabir (.
Went to the spa area, they have a beautiful facility and I loved everything except the massages. My wife and I got a couples massage, we Both left in pain!!! Oh and staff took my wife's robe left on the hook while she was in the steam room... Her glasses were in there, 20 min later they did the same to another client, she never found hers. If your going to the spa (not as a couple) and not getting massages its good and clean. The sauna and steam room are separated by gender, there is no co-ed steam and sauna rooms.
Cassandra W.
Perfection.
Gail S.
It might be a nice place to stay but trying to book a room is a nightmare when using the recommended Stowe Association. The prices and availability provided by the Association does not match with what is stated by the actual hotels. ALWAYS book directly yourself. You will get a better rate and correct information and available days.
Barry R.
The spa is modern. The overall facilities are ok but dated. The staff are very friendly and helpful. We came here because the owners offered free rooms for people who suffered from the recent Storm Sammy. Outstanding public service.
