Spa & Wellness Gift Card FAQ's
Visit the Gift Card Directory to search over 9,000 locations that accept the Spa & Wellness Gift Card.
No, Gift Cards/eGift Cards do not expire or lose value.
No, you do NOT need to activate your Gift Card/eGift Card. Bring it directly to the spa and use it for payment.
No. Please remember to tip based on the full price of your service.
Please let us know right away. You can reach us by phone at: 212.352.8098 or email at: firstname.lastname@example.org.
Gift Card/eGift Cards cannot be returned, refunded or reloaded.
Gift Cards purchased at a retail location are subject to the return/exchange policies of that particular retailer.
Gift Cards/eGift Cards are valid year-round.
All Gift Cards/eGift Cards are valid for full or partial balance usage. Once used, remaining balance, if any, shall remain on card until the full value of the card is depleted.
Please call us at 212.352.8098 between 10:30am – 6:30pm EST and we will do our best to help you.
If the value of a Gift Card is greater than the amount due from you to a participating facility, the facility shall only deduct the amount for the service/ product purchased at that time. Remaining balance (if any) shall remain on card for future use.
Call at 1-888-223-8791 to check your gift card balance.
Unfortunately, since it is a promotion our bonus cards do in fact expire. Please always check for the expiration date at the bottom left-hand side of the promotional eGift card.
Our promotional bonus cards will always state "Promotional eGift Card" on the top right-hand side, if you are uncertain if it is a bonus or not.