Westin Savannah Harbor Golf Resort & Spa

Kevin's Drone A.

My wife and I spent 3 amazing nights at this hotel. The first thing we noticed about the hospitality was the valet service when we pulled up. The gentleman that helped was very courteous and polite. He helped with the bags and he took them to our room. He told us it 100% service. Check in was very easy and we had our dog. The front desk provided us with a doggie bag which contained a dog bowl, waste bags and snacks. The room was very spacious and nice. This was one of the best Westins we have stayed at. All around a beautiful hotel right on the water.

Brandon A.

Was a lovely time! The 12th floor was quite quiet. The ferry across the river was on time like clockwork. The hotel's location being across from river street is perfect for all fancy adult introverts who wish to say, "Im done being around tourists and skallywags, call the Ferry Archibald for I shall retire at the Westin and shall see you drunkards on the morrow'!"

Jennifer A.

I cannot say enough great things about this hotel. It was our first time staying there and we got the Golf Package. They upgraded us, free of charge to a balcony golf view room, the rooms are spacious and very clean. The service is top notch all the way. Everyone was so accommodating and friendly. Taking our bags up to our room for us, to getting whatever we needed. The ferry and free shuttle from the hotel to downtown is so convenient! They have all kinds of activities and snacks thru out the day in the lobby and around the resort. The golf course was fantastic as well. There is construction going on around but it did not interfere or bother us at all. The room service was great and the food was phenomenal! The Burgundy Braised Short Ribs were melt in your mouth delicious. I can't wait to go back!! I always forget to take pictures of the room but I did take ones of the view!

Joy V.

The place is wonderful and the service and people working here, from the valet, porter and front desk are excellent. Fantastic customer service. We stayed here December 19, 2022, just to give credits to all the staff working this day. The view from our room is awesome. Thank you very much to the receptionist (i hope i can remember her name), who upgraded our room for being a Marriott bonvoy gold elite. I just hope we could stay longer, but the weather is getting bad the following days. Ferry is on time to take us to the downtown for a walk and trolley tour ride. We will definitely stay in this hotel again whenever we visit Savannah.

Anita S.

Update The front desk was helpful upon checkin but after that everyone seemed unhappy with the job. Stephanie and mark at aqua star were super nice. The beds are horrible and unfortunately that’s the reason for the 3 stars.

Casie S.

Thank you, thank you, thank you! After a long drive this the was perfect place to rest. The staff was so accommodating, we arrived about 10 minutes before they kitchen closed to the restaurant and they allowed us to get take out and have a cocktail while we waited. The rooms are very clean and we are forever grateful to be upgraded to a room with a wonderful view for our son to enjoy looking out at the boats! From the valet staff, to the check-in receptionist, to the restaurant staff, we thank you for your warm hospitality!

Sidebar With Nke_ M.

Great place to stay with kids.

Edward G.

One of our favorite lay over stops when we travel to and from Disney World.

Michael F.

Here for a wedding on New Year's Eve. Service friendly, timely and outstanding. Had a golf course view room, hotel sponsored its own fireworks at midnight, while those with river view rooms could watch those of the city. Next morning the breakfast buffet was reasonably priced and outstanding! All hotel staff were professional and helpful, and food and beverage people were awesome! Definitely will be back, and we live here in Savannah!

Sarah J.

This will be a lengthy review explaining my horrible stay here. Buckle up. My friends and I wanted to spend new years weekend at the Westin in Savannah to celebrate the incoming 2023. We booked our trip on SuperTravel for 12/29 - 1/1 for approximately $724.39 for 3 people in a room with two queen beds. Additionally, at booking, we paid $234.59 in taxes and fees. Now, some of this may have been for the app, but these taxes/fees were also what Westin was charging. My friends arrived 12/29 (a day earlier than me, as I had to work that Friday) and were shocked to find we had to pay for parking. Picture this, a resort, across the river from downtown Savannah (with nothing nearby and no reason for non-visitors to park there) have to pay for parking?? Absolutely ridiculous. I would understand if this hotel was located downtown to deter non-residents from parking, but nothing is situated anywhere around the Westin to warrant a $25/day fee. This was not something we were aware of prior to booking. We attempted to eat dinner at the very busy restaurant in the hotel. We were told it would be about a 40-minute wait, and we agreed to this and proceeded to sit at the bar during our wait. After an hour, we realized people who were after us in the queue were being seated before us. We went to inquire about our table to the host, only to be told rather rudely we should've known to come to inquire about our table 20 minutes ago. Apparently, this restaurant has no system of texting (despite taking my cell number) or otherwise alerting customers that their table is ready, apparently, we should've just simply known telepathically. We were not the only party to have this issue. There were several angry customers about not having been seated yet. We decided to call this loss and just ordered takeaway instead. After spending the morning in downtown Savannah, we arrived back at the hotel to nap and prepare for the partying later that evening. Around 4pm, we collectively decided it would be a great idea to order room service (fries or some other side) to hold us over until dinner later in the evening. The staff on the express service line told us they do not have room service at the Westin hotel (it says they do as an amenity on their website??) and says if we want something to eat we have to go downstairs to the restaurant. We asked if we can place and order at the restaurant for takeout and bring it back to the room, but we were told "I'm not sure. You'll have to go down to the restaurant to ask and they'll decide if they want to take your order or not." I was understandably annoyed at the fact we were paying for an amenity the hotel wasn't actually offering, and at the prospect of having my order refused by the restaurant "just because." Again, we decided not to order anything because it might be a waste of our time. The next day at check-out, our group was charged 275$ in fees. We were outraged and demanded to know what the extra charges were for, as we didn't order room service or anything. The check-out staff explained it was because we had an extra adult in our room, along with parking and tax fees. I said we would pay for parking, but I don't understand the extra adult or tax charge. We paid the taxes & fees at the time of booking, so we were being double-charged for this. And at booking, it said there were 3 adults in the room. I told the staff we weren't sneaking in any adults so I didn't understand how they could be charging us extra for something we already booked. Apparently, the Westin has a policy if you have more than 2 adults in a room (even with queen beds for 4 people??) they'll charge you an extra $25 per night for the other adult. This is not written on their website. I feel bad for families of 4 checking out that have to pay an extra $50/per night because they weren't told. My friends and I agree all the extra charges are a scam. I would never stay here again.

Carl M.

The hotel is fine. The location and view are certainly amazing. However, the attention to detail and the internet/other services leave a lot to be desired especially for the price point. When we checked in, it was clear house keeping did not have a lot of attention to detail as our fridge had old smelly food in it. Additionally the internet was very spotty and struggled to work with the tv or even at all. At this price point, you’d assume they could have reliable WiFi. Additionally, the bathrooms are very outdated for such an expensive hotel. Overall, it’s not worth the money and you can get more bang for your buck elsewhere.

Elizabeth

beautiful hotel, ferry to get across was really fun, overall amazing experience

Lisa M.

TERRIBLE CUSTOMER SERVICE!! As I arrived to our company summit my room was pre-arranged by our company with a company card. My other colleagues had no issue checking in. Me, they made me pay for my room on top of charging my company. They said it was a HOLD, which I was without my funds from the time I was there until well I have not yet got back my money from them. Very rude lady's at the desk who acted like this was MY fault. The hotel was in a shambles, my TV and some of the lights did not work. The shower had tiles coming out of the wall and leaked into the floor. Overall a very bad experience! I hope they chose another establishment for our future needs!

Jenn M.

The construction made getting around for a conference pretty difficult. I didn't stay there, but stayed across the river. The space was okay, but a little less than what I expected from previous venues.

Cynberry A.

Stayed here when I visited Savannah. Lovely ambience and service. The breakfast is dope!

Shan Y.

Don't like the bridge going to Savannah and going Carolina

Ronald C.

Excellent experience from the moment I arrived. During check-in, I had the pleasure of being assisted by Keria. She greeted me professionally, promptly and with a great smile. Throughout my stay, she had that smile and professionalism at all times. The Westin has an impeccable representative in Keria. I’ll definitely visit again, thank you for the great treatment.

Sarah L.

My stay at the Westin was short but amazing, first time to Savannah, GA. TODD at the front desk gave excellent service and hospitality. We had a small concern with our reservation but he was able to resolve the situation painlessly. He gets 6/5 stars! The room was spacious and clean, the bed a little stiff but manageable. The bathroom was also spacious and had a rain shower head on the ceiling (loved that). Lastly, the hotel had activities for couples and families. Also the city provides a free ferry ride across the water to downtown Savannah, so that was very convenient! Overall I would stay again.

Rita P.

We love our visits to this beautiful property with its lovely view of Savannah. Even if you aren't staying there, it's a nice respite from the walking and visiting of Savannah. You can take the water taxi over, have a drink on the terrace or have dinner at the restaurant. Very nice and even better if you stay there.

Smitty K.

My husband and I went to your property in Savanah to celebrate our anniversary as he is recovering from a stroke suffered in February. We took our blood pressure monitor with us. The monitor was placed on the dresser by the TV. As we were packing to leave, we noticed the monitor was not there. I reported it missing and filled out the form after talking to Mike. A couple of weeks went by and I had not heard anything so I called Mike on September 3, 7, and 8th and left messages. Mike called me back on the 8th and gave me the case # as well as a number to call. I called and spoke to Jennifer on September 12. She gave me Deb Watson's number. I called Deb on September 13, 14, 21, 28 and left messages. I never received a response. I called Jenifer again October 3 and explained my frustration. She gave me Deb's manager Kyle's number. I called Kyle and left a message. Deb called me and told me she the computers were off line and she could not access my case and they would not be on line until the next week on Monday or Tuesday. I did not hear from Deb so I called her October 4, 17, 31 and left messages. We still have the box the monitor came with because it had a female cuff. The blood pressure monitor was Walgreens Ultra Deluxe Inflate Blood Pressure/Pulse Monitor AC adaptor included. Total 120 memory, large display, one touch operation, backlight for easy viewing, regular and large cuff included. The price is $79.99. I am disappointed with the way my claim is being handled. I expect a refund or replacement. Truly, I expected better from the Westin and the Marriott company. As of today, 11/24 , this issue has still not been resolved. I have also not receievd any calls from their General Manager.

Justin K.

Nice hotel but it's across the canal from the rest of the City. If you stay out late you'll have to get an Uber back as the ferries won't be running.

Robbin W.

I went here for a wedding. This is a beautiful place to have a wedding and anything else too. Right on the river makes it perfect!

Wally S.

Westin Hotel, is a nice facility, located in the cool city of Savanna. Lots to do and see off site. The staff was pleasant and very helpful. But the the rooms were nothing special, except the $235 per night price tag. More than double the price of Holiday Inn or a Comfort Inn. Not to mention $160 for a round of golf on a slightly higher than average course.

K L.

Pros- The hotel is decent and the pool is nice. Cons- They charged me for an extra night because the "employee forgot to check me out." I have been getting the run around about a refund and they keep losing my refund record so we have to keep starting over. The location is terrible; you have to use a ferry to get anywhere! The hotel was under renovation when I went, which was super inconvenient and we didn't find out until 2 days before we arrived. Also, I had a room which was next to a crying baby and asked if there is anything they can do or if they could move me and they said no. When a baby cries ALLLLLL night you need to accommodate the guest who is inconvenienced.

Brian S.

My wife and I stayed there four nights and were thoroughly pleased. The staff was extremely helpful and responsive. We called down for a microwave one night and it was delivered within ten minutes. Approximately 20 minutes later the front desk called to confirm that we received it. Any interaction we had with the staff ended with "is there anything else we can do for you". Excellent customer service in my opinion. They will also set up any tours or off-site transportation for you. Upon checking in there was an issue with the bill, which was my fault by not presenting my club discount. The front desk reassured me it would be taken care of and the day after we arrived home the charges reflected the discounted price. The cleaning staff were pleasant, thorough and professional. They left plenty of clean towels, etc. and water bottles daily. I tipped them well and daily because we weren't sure if the same maids came every day and we didn't want to slight any of them for their excellent service. One issue I had was that there were a few noticeable patches in the room. One fiberglass patch in the tub and one on the wall next to the bed that weren't the same colors. It really had no bearing on our stay but I worked in these fields so they were obvious to me. The only other issue was the parking lot. We had no issues finding a spot during our stay but it was also November. I'm not sure how busy it is during peak season but for $20.00 a night it could be a problem and quite a walk from the overflow area. The alternative is $35.00 a day for valet service which I couldn't justify. The water shuttle came frequently but we didn't use it. We've stayed in numerous hotels over the years and most were very good experiences but overall we were extremely satisfied with our stay here and would recommend it to anyone looking to stay in Savannah.

Chrissy S.

This hotel was an incredibly disappointing experience. We arrived to find it was in the middle of massive renovations, which made all public areas far too loud for conversation. You had to literally shout to talk to anyone, including front desk staff. The key to my room didn't work THREE times (up and down from the lobby/15th floor THREE times). They finally let me in with the master key, but didn't bring me a key until 3 hours later, when I called to beg for it. The next day, the key didn't work again. Apparently, the renovations happening were changing out the key lock entry systems! So they had to move my room in the end. On top of this, you couldn't get from the guest elevators to the lobby without going OUTSIDE. We happened to be there during at tropical storm, which made that extra fun. The hotel only had one restaurant open during this time and the gym was about a half mile walk away (in the storm) so we couldn't use that. All in all, it seemed like there were no resort amenities. The prices were extreme for what we had to deal with. They also tried to charge me an extra $20 a night for parking, when I didn't even have a car. Good thing I read my invoice carefully...I would highly advise people to steer clear of this location. The one good thing I can report is a gentleman named Jean Michael at valet. He went over and beyond (many, MANY times) to help in a bad situation. He even helped me move everything to the new room location and drove me and my friends to Whole Foods to get groceries since there was limited food on site and uber was taking 40 minutes to arrive...He deserves a raise and a promotion!!

Drew B.

A beautiful property inside and out with excellent dining and spa options. This hotel can be accessed by the ferry, or by car and is easy to get to. The staff is very friendly and well trained. Prices are above average, so be prepared to spend a decent amount for anything on this property. This hotel works great for those who don’t want to be near the busy chaos of River Street at night, and for highly recognized individuals.

Elliott H.

Nice rooms and friendly staff. Thought it would be a pain getting back and forth from the historic district but Ubers were affordable and prompt. Hotel also provided transportation for our medium sized group which was also very nice. Definitely a nice place to stay while in Savannah but also getting away from the downtown hustle and bustle.

?Kyohi- S.

This is an older hotel that was previously remodeled & currently being renovated. For the prices that are charged the renovations should be up to par. The room we were in the paint was "peeling from the tub as well as the sink". Down comforters are worn and improperly washed yet still in use. Again, under renovation the elevator stopped with several people on it. Apparently I happened more than once. Staff is nice depending on the person like most places. Not the "Publix" or "Chick-fil-A" standard for the price.

Artie T.

Serene

Kara F.

Staff were extremely friendly and helpful. Our first room smelled like mildew, and I broke down a few hours after check in and requested a new room. They were able to accommodate us, and the second room smelled much better. This is an older hotel so there are some signs of that but it’s mostly cosmetic and did not bother us. If you want a pristine, modern room, then I would recommend looking somewhere else.They are also currently doing renovations in the lobby area, and I’m surprised there was no mention of this on their website. I was there for a conference and the conference team themselves notified us of this prior to arriving, so we were aware of not all services being open (Starbucks is closed, etc.) The hotel location is across the river from places to eat and explore which was fine during our visit since weather was decent to wait for the free ferry to take you across, but I imagine it would be a bit unpleasant in poor weather. The hotel restaurant menu is on the smaller side, although my husband did order a burger one of the days and said it was good. I’m not sure if it was because we had a balcony, but we could hear almost everything happening outside even with the door closed. Overall it’s a good hotel; I’m not sure I would come back and pay full price myself, but it was fine for a conference that was paid for.

Kristian Hutt A.

Great staff, beautiful property!

Mike S.

Everything has been great, even with construction going on. We have a Riverfront view that is just beautiful. The food is really good, and the accommodations have been great!!

Joe N.

For $300 a night, here’s what we do NOT expect: We do not expect the hotel to be under construction, particularly since there was no mention of this prior in any communications on the hotel pages or in the booking process. We do not expect to have to walk through said construction zones inside the hotel and have scraped dried wallpaper paste and dust falling on our clothes. We do not expect to have to listen to banging and scraping at 6:30 in the morning while waking up. We do not expect to have to sit in the cold outside at this same time in order to escape this ridiculous noise. We do not expect the furniture inside and outside the hotel to be absolutely filthy — with mold growing freely on all outside chair cushions. We do not expect that coffee will be absolutely unavailable in the morning until 7:30 AM or later. Particularly since we have stayed at plenty of cheaper hotels where coffee was available 24/7. We do not expect the Starbucks — the ONLY source of decent coffee (and that is a stretch because it was absolutely watered down) to be closed for two days of our stay — and be forced to drink what amounts to colored water from the containers set up by the hotel. We do not expect to have to PAY FOR PARKING. We have traveled all over the world and have stayed at hotels of every kind and level. And to date we have never once had to pay for parking, particularly when the room costs $300 a night. We do not expect to pay a “resort fee” when there is and was clearly nothing special about this hotel, its rooms or any of its amenities or services. Yes, we were notified of this in the booking, but the fee is completely unjustified. But here’s what we DO expect: We expect Westin to consider what we paid for our stay and what we received — and rebalance that equation appropriately. As stated earlier, we have traveled all over this world for the last 30 years of our lives…and have never experienced anything like the disrespect shown by all of the above. We've stayed in cheap hotels who worked a hell of a lot harder to make our stay comfortable and deliver excellent, attentive service. For what this hotel charges per night, Westin as a company — along with its Savannah hotel management — should be absolutely ashamed of itself.

Bell M.

When we arrived Max made us extremely welcome! After traveling 4 hours from Charlotte, Max made us feel at home! He brought our stuff to our room and insured we were settled! Max and his fellow valet/attendees provide top notch customer service!

Anita H.

The rooms were very nice and the beds were super comfy. All the people that worked there were outstanding.

Ifocus 1776

Great golf ?? and recommended taking the ferry across the Savannah River for some local food and entertainment!

Timothy M.

Incredibly friendly and professional staff! Prices were very fair for a three-star hotel. Try the breakfast buffet and order a custom omelette for yourself! The pool is excellent and the atmosphere out there is impossible to eat in Savannah

Dustin C.

We have thoroughly enjoyed our stay. Couldn't have been better!

Teri K.

Stayed here for a wedding weekend. The staff and service exceeded expecations!

J H.

Cons- The room was fine. The beds were squeaky and not comfortable. The bathroom was lackluster, the tub looked old and chipped and the whole room could use a paint refresh. The location is awful if you don’t have to go to the convention center. The ferry is never on time and having to take it to go to any meals was a hassle. MAYBE it would have been fine if there wasn’t construction causing you to have to walk farther than expected to get to the ferry. Construction noise in the golf course view rooms was very annoying. We had a golf course view which was mostly a view of the entrance so cars and the construction. Pros- lovely view of Savannah IF you have a river view. The front desk staff, bellmen and bartenders were very friendly and helpful. The pool was beautiful and the Adirondack chairs facing the river on a sunny day were perfection.

Caleb R.

Very clean, always checking and making sure everything is desinfected, very helpful staff.

Blanche G.

Worst service ever all three times we ate at their restaurant. Never ever have we had to go up and get our own coffee at breakfast buffet. What are we tipping for. That is a bad move for sure.

Melissa R.

Absolutely stunning view! Excellent customer service! Will definitely be visiting again!!

Rich H.

Enjoyed my stay!

Phoebe O.

DO NOT RECOMMEND. We were charged after check out for a resort fee (which we were promised/told we did not need to pay as we did not utilize the amenities during our one night stay) and other things not told about. Beds were okay but construction on going and ferry to Savannah wasn't working so location was not convenient. Not worth the price paid, especially after charges placed on card once we checked out that we had no knowledge of

Brian A.

Very nice hotel. The water ferry is a wonderful option and allows you to see Savannah 'proper'. Would definitely stay again. Did not give five stars only because of the breakfast offered. For our conference it was said that breakfast would be from 8-9. However, many people who arrived at 8:45 were told they were no longer serving it.

Dennis S.

For a hotel built on marsh in the 1990s it holds up pretty well

Khulud O.

it's was just okay.

Tanya R.

We were not checked in by 4:00pm as posted. We also requested early check in just to find a line of people waiting to get checked in.. I’m disgusted already. I had planned on a nap and the cross the river.. at this point I just want to get in the room!!

Jenise G.

Fantastic location!!

K B.

Families BEWARE If you’re coming for a convention or to party all night long, this hotel is for you. If you’re here with your family and want to go to sleep before 1am, AVOID THIS NIGHTMARE. They had a group outdoor by the pool, with a band, loud as hell until well after midnight. When I called the front desk to express my frustration they said “well they’re part of a group”. As if that’s any comfort to children trying to sleep. Never again.

Brian C.

Not really what we expected but not bad. Cmon who uses double beds anymore

Tiffany R.

Awesome hotel! Can't wait to go back and spend more time!

Sana K.

Many events from our short stay were unexpected: 1. room was smelly, had to request for air fresheners twice 2. No bins in the bathroom 3. The pool looks much better on the website, it was smaller in reality. To make matters worse, we were greeted by a “ one towel per person” sign….really?! Since when does the Westin golf resort and spa have a diminished towel supply? The “pool staff police” should be trained for courtesy as one of them was quick to admonish guests on taking up room in a reserved area which seemed otherwise quite unoccupied. 4. Note to admin: if you’re planning on doing themes in the hotel, avoid sticking up cheap plastic posters from party city on the lobby walls…it “cheapens” the overall impression and ambiance.

Christy G.

Amazing clean all the convinces rooms were so nice

Janiece T.

they were extremely rude and racially profiled my brother and I as if we weren’t “good enough” for their establishment. really nice place but really terrible workers and management.

Leon S.

We really enjoyed our stay at the Westin. All of the employees are so nice and helping! Beds are amazingly comfortable and rooms are very well kept!

Robert B.

Been coming here for years love it

Peter's S.

The hotel restaurant was fabulous!! The gumbo was so tasty. Our server Trudy was knowledgeable and her recommendations were SPOT ON!! Had a wonderful evening, XOXO??

Khal Ruel (.

The resort was full due to a conference and they only had one ferry going

Mike S.

Coming down in September for a return visit and to play golf. Just called and was told that there are no tee times available. Not happy at all. You would think that since the golf course is associated with the hotel that they would have time’s saved for hotel guests.

Jeff B.

After the check-in it went down hill. The room had a slight odor and the golf view was nearly impossible to see because the outside of the window was extremely dirty. The A/C fan would not stay on and the room would fluctuate between the hot and cold. We even ran into a staff member checking the a/c in the hallway outside of our room telling us a/c was having problems. The first floor was full on temporary walls and the escalator was completely disassembled. We were charged $30 for amenities, but we didn't see many. The golf course was closed (which we knew in advance) but part of the amenity fee. The tennis courts are trashed. Not one of the four courts were playable. Also charged $20 for self parking. Construction is all around the area. The pillows on the bed have zero support were paper thin. There are several other options in Savannah and more convenient. We should have stayed on the Savannah side of the river!

Alexis H.

Staff were not super friendly (outside of our initial check in). Each drink was about $16-$17, and this was not top shelf liquor. Breakfast was additional, and looked about the same quality that you get complimentary at any hotel. The room itself was clean, however, for around $300/ night I would like staff to be more personable and able to answer questions (such as how to catch the ferry) without acting as if you were unintelligent. I approached the front desk at one point and the lady did not even look up from her computer at me, another staff called me to their counter after a few minutes of me standing there waiting. A simple acknowledgment of my presence would have sufficed.

Eve 123

Beautiful hotel, very nice staff. The grounds are beautiful with the swimming pool on the riverfront. Easy access to the city with the ferry constantly running. The staff at the hotel restaurant also were sooooo nice and food was delicious. My only complaint was the bathroom - tub was peeling and moldy ceiling with paint chipping. The front desk staff only said 'sorry' with a smirk and didn't seem to care that I was paying a lot of money to stay in a room with those conditions. Otherwise a great two day stay!

Judith F.

We drove up and noticed construction going on, but the view driving up was absolutely Beautiful. The hotel was clean and customer service was great. Our room was clean and spacious. Our view as nice as well. The beds were comfortable and smelled fresh and clean as well. The property was clean even with the renovations going on. My husband and I were celebrating our 25th anniversary ??. We will definitely stay again.

Edward B.

This place was amazing! Staff was super nice. Never have we been treated as great as we were here when staying in hotel's.

A A.

Front desk staff was friendly & made us feel welcomed, especially Sadie! The bed was comfortable. The bath tub needed some updating . Overall my husband & I had a great stay. Will surely return.

Ebony S.

This was my first time visiting Savannah. I called prior to our stay to obtain information and was greeted with friendly customer service from Roosevelt. Upon arriving and throughout the remainder of my stay, valet staff was extremely helpful by providing information on local spots to eat and hang out. I received nothing less than stellar customer service my entire stay. The hotel was clean, in a great area, and they had plenty of activities scheduled for guests to enjoy.

Lavelle A.

The hotel is amazing! Extremely comfortable beds.

Scott W.

We have stayed here many times in the past this time was no different than before Except this time a young bellman by the name Alex. Ask if he could help us I was so impressed with this young man's services by the time i made it to my room he had unloaded our stuff set the AC. Had the TV on. And he informed me all about the hotel the ferry and across the river if you plan on staying there soon be sure to ask for him. But he will probably be promoted quickly. Now a days you don't run across people that do such a great job

Marco C.

This is our new gem in Savannah. Amazing location, we can take the Ferry to cross the river. Friendly staff, in particular Sadie with a big smile. We had the updated rooms so no complaints. Great view to the river. It is a family place with movie night at the pool, s'mores and popcorn, The Aqua restaurant has a delicious breakfast buffet (get on time) and dinner menu 5 star.

Ernest H.

Great staff, restaurants and location

Susan L.

So easy to take the free ferry.

Mj F.

Unbelievable river views to watch amazing ship traffic but is getting to the time for some serious upgrades to rooms and facilities. Bars and servers were very understaffed. One bartender at the bar that was always 20-30 people deep was nothing but chaos . Elevators were always packed and very slow and again escalators to the upstairs banquet and meeting rooms were not operating. Having to walk through the very poorly lit parking garage to get to the convention center is very concerning and certainly a safety issue in so many ways.

Clay D.

This place is just awesome. I definitely recommend it. I will be back.

Ronald And Christine W.

My family and I spent one night at this hotel. When we get to the room I noticed the wall mounted cover to heat/ac loose and looked as if it was going to fall off. There were stains on the bathroom floor and later in the evening I attempted to turn the lights only to discover 2 of 3 lamps had burned out light bulbs in them. When I get home I discovered a charge on my credit card. After speaking with the hotel I learned it was a resort fee and parking fee. I paid for parking and had to walk a 1/4 of mile to get the hotel from the parking lot. They offered valet parking but no shuttle for others not using valet. The great thing about this hotel is location and nothing else. Very disappointed for what we had to pay.

Dr. Anntoinettemarie W.

Enjoyed the service. Fitness center not in hotel took a golf cart to get there. My bathroom definitely needed some TLC. The shower was unacceptable. My sheets had what looked like blood. I did get many apologies and new sheets. Thank you Manuel. The restaurant was large and the shrimp and grits were excellent. The pool was acceptable. The steam room had no steam however the sauna was just what I needed. The 3 oclock tea and fresh baked cookies ???? were an added surprise. 3.9 stars. front desk attendant Alisha was very professional. I gotta have the fries and pecan pie!

Matthew N.

Great place and our kids had fun too. Pricey which is why I rate it 4/5. My in-laws joined us and we all feel everyone was kind and friendly. We will be back.

Aaron B.

If you go in expecting higher prices then your will not be disappointed! It was pricey but well worth it. The service was top notch in every department. The resort pool area was amazing. The ferry service available to you is awesome. The food was great. If I am ever back in Savannah we will be returning! Great stay!

Richard M.

Charged an extra THOUSAND dollars because “staff is new”. 72 nights in a Marriott this year and this was by far the worst experience ever.

Keith L.

Check-in was a nightmare

Francesca I.

A great experience. We enjoyed it.

Regina K.

My experience here was absolutely exceptional…. Ms Tithia made sure of that. I thought that my boyfriend and I were doing a random drop off of my step daughter in Savannah but then he dropped me off to the heavenly spa. Ms Priscilla gave me an amazing facial. After I was picked up by the shuttle and taken to the hotel. Let’s just say I walked in my room and my mouth was on the floor. Roses and champagne is all a girl truly needs to make her happy in this life. Lol. But seriously, beautiful hotel, courteous staff and amazing views. I’ll definitely be staying again and recommending to all.

Kevin D.

It was a great experience. Everyone was fantastic from the front Dess to the restaurants. We would highly recommend this place. The boat shuttle to Savannah Riverfront is a great option.

Martin T.

Love it!

Tonia Rochell C.

The hallway smells, the bathroom tub paint is peeling ????.

Robert B.

Awesome hotel. The staff was friendly and efficient. The food was great. And a big kudos to Max, the room service food runner. I couldn’t give him a tip because of the way the hotel handles the check, but the restaurant bartender helped me find him in CashApp and he got his tip. Great stay!

Misti B.

This place is amazing. Our room was a King suite with a balcony facing the river. We could ferry back and forth from the resort to River St. It started as a business but ended as a vacation.

Cassie G.

This hotel is very kid friendly! They really cater to them. They give them a bag of treats and crayons and pages of connectvthe dots and glow in the dark things. They teach them about alligators and do smores every night between 7-9

Tay H.

Make this place your “last resort” for staying in Savannah. No valet ($20 to park your own car though), no help with luggage, no room service, room smelled like smoke, dust EVERYWHERE in the room, Walmart grade pool furniture. When I checked into my $700 a night suite they did me the favor of making me come down to get the keys to open up the other room. I called multiple times for some tea since there’s no room service (staff lied and said there was before I booked suite). It’s just an overpriced motel 6 on a river.

William M.

Good stay highly recommended

Haley M.

We just stayed this past weekend the hotel was very clean but we had a large group and so we called back in February booked everything paid for it I have talked to the group sales person several times so we get down there and no one at the front desk knew anything they had to call several mangers finally the found out the info they needed I was very disappointed in that I feel as if the groups person should at least stay until check in time (3 pm) and the ladies at the front did not agree and they were not very friendly they acted as if they were very confused about everything! Very disappointed in the way the group sales peoples lack of communication!

Leron D.

We got an email about our room the day of our arrival saying that the room(a balcony Riverview) was unavailable due to maintenance issues and could we choose another room which we did and then asked to get checked in at 3 which they agreed whenever we got their around 330 we again asked why the room was unavailable at which time that manger told us that they oversold our room but they did upgrade us the room that we were given had just begin to get cleaned whenever we checked up so you guess it we had to wait another 35 sitting in the lobby before we could go up this property is loosing it status as an upscale property

Tyrone C.

Went here to eat! And boy!!! Maam! Wow!! This place was and is amazing! The dining was amazing with great views of the intercoastal waterway where big container ships pass thru and smaller and larger vessels. Private yachts and Ferrys alike. Definitely an experience worth experiencing!!!

Eric K.

Great views and decent location if you don't mind taking the ferry down town. The rooms don't meet the expectations to be a Signature resort style Westin.

Kevin K.

This hotel is older but nice. Across the river from Charleston. Just take the free water ferry across.

John M.

I've stayed at the Westin many times in the past. Earlier this month I booked a week's stay with my family. My grandfather passed away sudden and the funeral was scheduled for that Fri so I tried to reschedule for the following week. I called and explained everything to an employee there at the hotel. She told me not to worry she'd cancel the room but unfortunately they were booked up for the following week. I just reviewed my cc statement and I was charged $442.00 for a cancelation fee. I find this to be ridiculous. I provided a 48 hour notice and tried to reschedule. I've called several times to try and explain the situation but nobody seems to care. I will not be staying at the Westin in the future. Poor customer service!

Brad M.

Honestly, my wife and I stay was great. The room was clean and spacious. The ferry was always on time, the front desk staff was amazing. They were very knowledgeable of everything going on. The ONLY downfall for our stay was the dance competition crowd. The kids were running all through the hotel with no supervision from parents. The pool was overly crowded, always. Couldn't really enjoy the poolside vibe because all the kids. But that didn't bother me to the point where my stay was interrupted.

Sommer D.

This was the WORST hotel stay I have ever experienced. I actually cried leaving the resort. My partner and I are local and were looking for a relaxing vacation at this "spa resort". Instead, what we got was days by the pool with about 100 screaming children, no towels, and no adults supervising their children. The place looked like a complete mess. We struggled to find empty chairs to lay out by the pool but once we did it was impossible to relax anyways. I felt like I was at a Disney hotel. We planned to spend the next day by the pool but waited for hours and were not able to find an empty seat. Moms were saving seats with towels for their kids who were not even using the chairs. Pillows, cushions, and dirty wet towels were everywhere. When you pay $550 a night plus much more in food and drinks, you expect to have a resort-like experience, especially from a place that literally has "resort &spa" in the title. Instead, our trip was a complete nightmare - the opposite of relaxing. We confronted the staff on two different occasions to ask about any kind of compensation for a miserable stay. Both times, the employees were rude and barely looked at or spoke to us. The first employee told us that there was a dance convention, which explained the hundreds of children running around. I mentioned that maybe they should let guests know that the weekend they are hoping to book a room is also when they will be hosting a dance convention for children. In response, the concierge shrugged, did not respond, and looked down at her computer, as if completely dismissing us. Finally, the next day, an employee agreed to refund our parking fee - a measly $50 add-on fee. Not only was the overall hotel experience terrible but the customer service was frustratingly horrid. It's been days since we left, and I still cannot stop thinking about how terrible this trip was - it was nearly laughable. I would not recommend this hotel to anyone and will certainly not be returning. Complete and total rip-off.

Ginny S.

This was a wonderful spot for a vaca.

Dustin P.

Nice rooms bit I was disappointed that the course was under repair.

Venkata Rami Reddy M.

Really nice staff and supportive.I got guest room @15th floor with riverside view as per my request. Very good hotel to stay and bigger swimming pool. Recommend to stay in Westin who are planning to stay in savanna. I enjoyed a lot.

Paul P.

Nice Hotel, great views and next to convention center

Manuel Driggers D.

I had my car vandalized right in front of the hotel and The hotel staff or security weren’t able pull-up the camera footage for the police

Joel W.

Wonderful place right on the river. $20/day parking.

Lc S.

Very nice hotel overlooking downtown savannah River street across the river.

Warren Wattles (.

The hotel is beautiful and the accommodations are what you'd expect. My only negative is that the room thermostat was directly below the AC vent, so it always thought the room was cool, when it was actually 7 degrees warmer.

Stephanie S.

Enjoyed the area and hotel overall. Get to pool early if you’d like a seat and some shade. Trash cans overflowing and not emptied. A/C in room was odd. Worked some times and others not. Room was stuffy at times. Do allow dogs which is great. Activities director for the kids, Hope, is awesome! Bell hops need to do a better job paying attention to detail. A bag was left out of my car and didn’t find out until returned to HHI. Luckily I decided to stop and not drive the full 4 hours home. However it was very frustrating ending to a relaxing weekend.

C. Lorde W.

Although staff was friendly, we were lied to about our check in and check out date. For this to Westin and quite isolated, the lack of food options at night is disappointing. Not even one vending machine on the property.

Tom R.

We have stayed at this fine resort on several occasions, however our recent stay was very disappointing. Our room wasn't ready until 5:30 and the lobby bar was closed. There were a number of people also waiting and just milling about in the lobby area. There is heavy construction on the property in the front of the hotel that continues well into the night. The hotel should post a notice about this situation as the noise is very intrusive. Both with the golf course and the lobby bar closed, the extra resort fee charge seemed egregious.

Latoya R.

I really enjoyed this hotel. I actually stayed Mother’s Day weekend but forgot to do a review and When you receive great service you should definitely leave a review to let the hotel know how their doing. I enjoyed the river view, riding the ferry across the river, the hot tub, comfortable bed the overall hospitality. I also like to give a shout out to the chef. My husband just wanted grilled cheese but it wasn’t on the menu for breakfast. Our waitress said “Thats no problem our chef will make it especially if that’s all it takes to make the guest happy”. Simple accommodations to make the guests happy let you know how much pride they take in giving the guest the best experience down to the simple things.

Anthony M.

Comfortable rooms. Valet parking, room service, free ferryboat ride, shuttle service available, courteous staff, beautiful scenery. Golf, spa children's games, swimming. Savannah!!!!!!

Tonya D.

Beautiful hotel on a great location. Recommend high quality.

David W.

Very clean and friendly hotel. Great for kids our 14 month old loves the pool and water play area. They also had some crafts going on in the afternoon. It’s also super convenient to have a Starbucks in the lobby for the mornings and the free water taxi to take you across the water to the historic section and harbor side of Savanna. Decent price for the breakfast buffet too but needs a bit more variety for a Westin.

Margaret Butlin C.

Nice people

Marissa M.

My fiancé and I booked two nights here for $1150. We are not pleased whatsoever. The walls are so thin we were woken up constantly through out the night. We were woken up by a DJ in the bed of a truck the next morning at 7:45am playing Ushers “Yeah” for a wedding ceremony? Maybe if it was 7:45pm I’d be down. Our bathtub is peeling and gross. Our air conditioning doesn’t work. Our phone doesn’t even work to call the front. The room says “Golf View” but we have a parking lot view. Spend your money elsewhere

Antony G.

The hotel was very nice, beautiful, perfect location. Some of the staff were really great. Some of the staff were not as friendly as you would expect in the hotel industry. Times are probably still hard with covid and employee shortage, but a genuinely kind interaction and a smile can go a long way.

Devinne C.

Across the river from downtown, but a wonderful hotel!

Vj B.

Great views, restaurant and staff. Super convenient ferry ride across the river every 20 to 30 minutes!

Ashley S.

(Translated by Google) It's only been 3 weeks, but my memory is hazy. There was a Starbucks inside, so I drank coffee, had a hamburger and a drink at the restaurant, and went to the Marriott Hotel by boat. Unusually, there is no gym in the hotel, but it is located on the golf course, which is a 5-8 minute walk away. (Original) ?? 3???? ??? ???? ???. ?? ???? ??? ?? ??? ???? ???? ????? ??? ??????? ????. ???? ???? ???? ?? ??? 5~8??? ???? ?? ???.

Lisa

The room was nice and the staff was friendly but they are a little too exaggerated about getting their "resort" fee in and their parking fee. We were charged for parking and didn't park on the premises. When I requested a refund they told me it would take 21 days but when they realized they hadn't charged the resort fee to the correct card it was instantaneous. lol! I now I have 3 resort charges going on. It is a little silly. I don't play golf and most hotels have a pool so it seems like just another way to nickel and dime their clients. They are quickk to charge and slow to refund. Waited a long time for drinks at the hotel bar and it's about $15 for a frozen drink.

Erin M.

The hotel responded, but I only heard from the General Manager one time stating that they were looking in to the matter. I have replied back to the GM twice now since his original e-mail and have heard NOTHING. I was promised back in early April when I was there that they would talk to me while I was staying there. NOTHING since. They promised to remove the resort fees and I have heard no confirmation that ever happened. You all are a mess. This hotel can respond to all other reviews except for mine. They have racist and unprofessional staff and know it. They put a group of young women in a very dangerous situation and are too unprofessional and scared to address any of it. This hotel completely dropped the ball with their late night shuttle service leaving 3 young women stranded near midnight in an unfamiliar place for an extended amount of time and offered no apology after countless promises from staff that someone would get a hold of me. The general manager sent an email over a week ago stating they were talking to the hotel manager and at that time , I wrote more detail about the event that took place and I explained some of the other issues with my overpriced stay. I simply want a real apology and explanation of what took place and why. Nothing more. However this hotel can't manage valid complaints. Edit/Update: as of 5/2 the hotel has yet to respond or apologize for their terrible service and dangerous experience. The General manager has received my complaint and has not offered any form of apology or explanation. I will never step foot or spend another dollar in your hotel. This is how I am treated as a member of your hotel loyalty program. Disgusting.

Matthew K.

Terrible service for what should be the Marriott experience. Waited to check in after I checked in online. The food is absolutely terrible and no cared about the experience. Pass a low end Marriott is much better! Save the money

Reed B.

Me and my boyfriend were extremely dissapointed there was no ice for the drinks. Any time we asked for ice they would laugh at us and start dancing. One employee even said “ooh I bet you wish your drinks were nice and cold but they are warm and not very good!”. Strangest experience I have ever had.

Abbie A.

poor service quality overall… wouldn’t stay again

Sharon R.

Not a good experience

Savannah H.

Wil NOT be returning

Jenna S.

Let me begin by saying that Meaghan Lowe was my wedding matradee and she was absolutely superb ????! This venue was excellent ???????? beautiful and accommodating. Perfect for a vacation, convention, and especially a wedding. If you get the pleasure/opportunity to book your wedding here and have the honor of having Meaghan as your go to or main point person, you have been blessed by the gods ???? ??????! Plus, this venue made sure that my wedding was the best day of my life!

Teri O.

2nd floor restaurant was good, but with a convention there, it was difficult at times to get to the bar and food. Beautiful view in our room, but the shower was horrible, not enough water pressure to even rinse off. We will not choose this hotel again when we travel to Savannah.

Paige C.

they robbed me and then did absolutely nothing to help despite me contacting them constantly. doesnt matter how big ur pool is if ur staff likes to steal. DONT STAY HERE DONT GIVE THEM YOUR MONEY!!!

Sold Sisters S.

Great service from checking in to checking out...thanks to sweet Gigi and Betsy at front desk for upgrade on room!!! Beautiful views, comfy bed, pretty poolside and fire pit to hang out and the s'more station was a neat touch. Easy access to Riverstreet by free shuttle boat. We will be back!

Macl C.

The room was clean. The hotel atmosphere was great. The person parking the cars go through the car to find something to steal. They stole 40 dollars worth of quarters I had in my arm rest compartment . I was there 4/8-10. My parking number was 3552. 308-Name- Mack Carswell.

Jennifer M.

Meaghan Lowe and the Team were Amazing! They did such a great job to make sure the Wedding was beautiful, and they were so on top of things. They were a pleasusre to work with as a fellow vendor.

Laura H.

Marriott Weston reservations agency told me I was getting a suite with a balcony and beautiful view. Well over $500 a night. It's a regular room, a tiny balcony with a muddy river and a construction site view. There was no ice bucket. No ice machine, no laundry services, no laundry facilities, No room service. No anything service Do yourself a favor. Never book this Westin, You will be highly disappointed in everything!

Kala F.

We park here to go on the boat and the service is impeccable!! Jon-Micheal (valet) has the best service I've seen in years

Khash S.

The hotel looks like a great setting online.. few problems: 1) hotel is situated in a marsh lands... (more to come on this) 2) ship yard is around the corner, expect big cargo ships to go by very often 3) the golf is closed till late September 4) if you want to work out, get ready to work out to your work out... the gym is at the golf club and it is a walk/bike ride there... 5) so it is spring and we are here... come here with your anti gnat and anti mosquito sprays (which really don't work) if you get bit a lot or attract the biting kinds. I am actually writing this from urgent care since I am covered head to toe with bites from sand gnats.. (you don't see them and all of sudden you are covered and itching like crazy)... If all of the above is ok for you then head on down.. otherwise, I would suggest staying far from the this part of savanah since it is marsh lands...

Laurence G.

Very nice hotel. Bonus points for cleaning the rooms every day of my stay even with Covid concerns. Bar restaurants and facilities well attended by staff. Close to convention center as that was my reason of coming

Rey U.

Beautiful hotel, very nice and happy staff, the view of the River and Savannah Downtown is breathtaking. We definitely will come back!

Kristina N.

Lots of extra charges after booking and paying thru Travelocity 2 night room was $530 room was not anything fancy standard double. . Resort then charged additional fees on the card I had to leave when I checked in: resort fee 40 a day and parking 20 a day so an additional $120. Breakfast of any sort is NOT INCLUDED. Bacon; eggs cereal and different kinds of bread are $20 a person. NO waffles or pancakes or even donuts. . Planned activities the resort put on for the kids are a bust. Felt like It really overpriced for the accommodations. The bugs outside were in full biting mode. Will not be visiting again. I feel sad and scammed. Ugg.

Brandon O.

Great service, beautiful location, and amazing on-site restaurant! The bed was comfortable with lots of big fluffy pillows. The room had Starbucks coffee and plenty of creamer. I'll definitely be back!

Frederic B.

Excellent dining. Beautiful views. Nice ambience & attentive service. ????

Cony Ming-Shen H.

Just a bit far from downtown. The pool is a bit small, but the s’more activity is fun. Also, gym is a bit far as well…

Rahul G.

Be aware of last minute cancellations. They never even sent a confirmation email on cancellation even though our reservation was made 3 months prior to our vacation. We reached the hotel and they said they had a big booking and cancelled many of their existing reservations to accommodate that.

Oscar F.

Went there for work.

Kelsey S.

I’ve wanted to stay here for years, I used to live in Savannah and visit 1-2 time a year, it was a complete disappointment. The view was great and the staff were all friendly but not worth the price at all. Our bedding was stained, we had it changed and the new bedding was also stained, multiple towels were ripped from wear, beds were very uncomfortable, and generally the rooms were run down. There’s a $20/ day parking fee but the gate was broken and people from the convention center parked there and we couldn’t always find parking. We travel in an oversized van and require a parking lot (not garage) so this was a reason to choose the hotel initially. The resort fee of $30/day we didn’t get to utilize, the pool / hot tub/ s’mores area was full with large family groups the whole weekend (weddings and proms) so it was pointless to try to get a seat… Not a huge deal but that’s $100 for the 3 days we were there that went to nothing. Overall, we’ve stayed in many hotels in Savannah and we won’t be retuning to this one. The Marriott across the river was far superior and comparable in price (maybe even less since there is no resort fee).

Gillian M.

This is the place to be. Relaxing environment with cozy beds

Deluiez T.

Just okay, but perfect for conferences, which is y I was there

Gene W.

Superb restaurant. Quality service. Excellent food. Helpful staff.

Amber A.

I stayed at this hotel for almost a week on a business trip. The room was clean & comfortable. The staff was very helpful and friendly. I enjoyed my stay. The ferry is free to ride and was a fun novelty. It takes you straight to the riverwalk!

Lucas W.

Not worth the money. I booked the trip with the description of a pullout couch but there is no pull out couch. I now have 2 kids and my wife in a room with one bed for me and my wife and a role away for my daughter so that leaves my son on the floor. I would have got a bigger room but this description was it was big enough. There was no solution or care that this happened. I asked in the morning for the manager to call me but nothing. Very bad customer service. Can’t wait to leave!!!!

Big E!!! !.

The view was great and the food was just as good I even enjoyed the ferry ride over there

A Google U.

This was one of the worst stays I have ever had. Lets start with when I checked in. I reserved a room with in the description said pull out couch. There was no pull out couch leaving my son to sleep on the ground. There was no remedy or help to correct this. I did not care if I had to pay more I just wanted adequate room. I know this is a common problem because the gentlemen that was next to me had the same problem. Then I tried to get food there is no room service and so I went to the bar. The service was horrible and took 1.5 hours to get 4 hamburgers that were overpriced. I then wake up in the morning to the small room to get break fast that said in the description was included. It was not, and once again nobody cared or tried to do anything to help the situation. Then I asked for a manager to call me but there was no call. This hotel was a 3 star at best fronting as a 5 star. The rooms are not clean they are small and the customer service was the worst I have ever seen in my life. So I will not be giving another chance as you do not seem to care a bit about your customers.

Brittnee S.

I stayed with this resort this weekend I checked in on Friday and left today. I originally booked a package with Priceline paying for my airfare, rental and room on Feb 14 for March 25th to March 29th stay. I paid over 2k for it so then I got to the resort and they charged me twice on top of what I already paid Priceline for they then told me it would be 2 to 5 days then another lady told me 3 to 7 days. That transaction completely ruined my trip. I ended up paying 5k for a 1200 stay. I still have yet to receive my refund of 2,410!!! Today is the 5th day and my bank states there is nothing showing pending for a refund. Everything else was great but this could have been handled better. I’m hoping to my my refund by tomorrow if not I’ll go to the next step

J H.

A beautiful hotel with great views of the river and river walk. The staff was awesome!

F M.

Stayed there for couple of nights and it was fantastic. Service, location and everything. Place is clean, great rooms and views.

Branden C.

Had an amazing stay. The hotel was extremely clean and the staff was extremely helpful and friendly. The water taxi service was extremely convenient. Would definitely stay here again.

Bart Bj M.

Its a wonderfull.place

Tee T.

Where do I start? The property is situated in a phenomenal location close to everything but just far enough away. Quiet, Clean, Convenient, this place is an absolute jewel. Breathtaking views and plush accommodations. I could go on and on about the property and its amenities, but the heartbeat of the property are its people and their dedication to service and upholding their brand's standard. In particular Marc, who took care of myself and my family well before we ever arrived. Marc was friendly and attentive and took action to ensure that my entire family was thought of. The Valets were knowledgeable about parking as well and the city and all it had to offer. Roosevelt and the other ladies at the front desk also left a positive impression. I will definitely be returning. Keep up the outstanding work !!!

Jeffery P.

Great Stay!! PERIOD!!

Mandy B.

Huge shout out to Hope! Story time was canceled due to some weather and she brought up some goodies for our kids to brighten their evening. She even dropped some goodies for my husband and I. They were soo excited and thrilled to receive the crafts! Thank you soo much Hope!! We will definitely be returning. Hotel was in excellent condition and spotless clean!

Meegan M.

I wrote a review 2 weeks ago and the owner replied and asked that I contact them directly. At this point I have emailed them three times and left a voicemail for the general manager and I have received NO response. This has added insult to injury and has provided further evidence that this hotel is not a 4/5 star hotel.

Robert G.

I have stayed at the Westin before. Beautiful rooms, beautiful bathrooms. Not any more. I cannot believe this hotel carries the Westin brand. While the lobby is beautiful the room left much to be desired. The bathroom is a disaster, it feels like a 50 year old Beach hotel. The tub is peeling and bubbling. When I went to the front desk to complain there was nothing they could do about it. Did I want a bath mat? I was also surprised by the lack of room service. For the price. I expected much more.

Bob C.

Friendly staff. However, they appear to be under staffed.

Sophia W.

Loved our stay. Robin checked us in and was a delight. Dwan gave us suggestions on places to eat and was spot on. The hotel was quiet and comfortable. Highly recommend!

65 Productions (?Joe K.

Not worth the money. I booked the trip with the description of a pullout couch but there is no pull out couch. I now have 2 kids and my wife in a room with one bed for me and my wife and a role away for my daughter so that leaves my son on the floor. I would have got a bigger room but this description was it was big enough. There was no solution or care that this happened. I asked in the morning for the manager to call me but nothing. Very bad customer service. Can’t wait to leave!!!!

Gary H.

Great place to vacation. Was there for a conference. Hotel staff were courteous and conscientious. Be sure you want the ferry ride to the city. Loved watching the cargo ships & city lights on the river front.

Ben C.

Not a bad place to stay. I was there for a conference. Room was clean staff was very nice.

Mick C.

It's a great place river view rooms. Beds are very comfortable compared to select comfort. Only downside is the river taxi can be hard on those with motion sickness.

Rita H.

Every staff person we came in contact with was personable and very pleasant. The valet personnel make it a priority to be accommodating. Check in was quick without issue. The view is nice. The hot water and water pressure were perfect. The bathroom is a little small. They've tried to upgrade it appears with newer shower heads but the bathtub is small. The room is small overall as well but the bed is very comfortable. The price is a little much for the room- I'm sure it's the name that dictates the price.

Marshall M.

Messed up my reservation, but finally got it straightened out after dragging my bell cap around with me. He was more frustrated than me lol. Bathroom need a lot of attention being a 4-5 star hotel and for what I'm paying for the room. You would think $359.00 plus tax and a $30.00 parking/resort fee they can do a better job of updating the property. Oh, And the carpet is badly worn out with rips and desperately needs to be replaced!

Sarah T.

We were greeted at the valet stand by the kindest staff member, John Michael. He was very helpful and considerate. Other than a very moldy shower curtain, we had no major issues and were overall pleased with our stay, until we received daily “Resort Fee” charges that were never mentioned. We were told self parking was $20 a night (which is ridiculous in the first place), but a $33 daily surprise resort fee on top of that was highly annoying. When I asked what this covered, it was all amenities common to any hotel (gym, pool, nightly s’mores which we never knew were available?) It’s unfortunate to be nickeled and dimed by a Westin, especially when they claim to hide this “fee” in an email. If you can’t be up front with your guests about what fees you are charging them, it’s probably not a fee that is justified. Pretty sure s’mores aren’t that expensive.

Atlstreets

Nice

Jeff R.

The hotel has a nice view of the Savannah river walk. It is quite a distance from there with a water ferry to get over to it. Schedules can vary day to day. Hotel needs updating, especially bathrooms. Bathrooms are a closet feel, with toilet, shower, and vanity on top of each other. Bathroom is also very dimly lit, with inconsistent water pressure. Just feels older, even though it’s not. Plastic cups at the main level bar? Not very classy. While waiting for the ferry, the biting bugs were terrible this time of year. Is there a way to treat that area?

Melissa O.

Very mediocre experience for a Westin. No room service, I asked for bottled water and they won’t restock or bring it to you. I also missed a connecting flight and they refused to reimburse me and overall the service was super low for a Westin and what you anticipate from this brand and the cost of the experience there.

Z&W C.

We did not stay , but we visited the location this past weekend it was lovely.

Dic D.

Loved the room and the service!

Robert H.

I recommend staying here away from the the Hustle and Bustle of River Street.They have a Ferry that runs every 30 Minutes to The other side that is Free. Outside Pool with Jacuzzi that is next to the River. Patrice in the Restaurant was a Great Server for breakfast. The view is Great. Priced right also. 2 Bars

Janet C.

The beds were comfortable and the rooms and hallways quiet. Slept well. Beautiful river view. Staff were friendly. Some customer focus is lacking from management. The Starbucks was too small and could not support the demands of long lines of customers. That was frustrating. The hotel should just provide free coffee in the lobby like so many other hotels do. In addition there were no vending machines and only one gift shop to provide drinks and snacks, when it was closed at 10 pm you couldn’t get anything at all to eat or drink, no room service. The main restaurant was only fair it was typical with average quality hotel priced food. We attended an outdoor wedding reception the setting was lovely , the catered food was better than the restaurant. The valet parking/bell staff were excellent. There was no cleaning service for the rooms you had to request maid service and call the desk if you ran out of anything. That was a post covid shocker to me after many years of traveling and having certain minimal / routine expectations of hotels.

Christopher T.

We visit here 2-3 times per year. Heated pool, great views, fantastic hotel. Everything is clean and service is absolutely superb. We bring friends and family every year. Fireworks over the river in July. Kid friendly activities during peak seasons. You cannot go wrong staying here.

Goutham R.

Worst reception and you need pay for a bell boy to use the luggage cart.

Margarita E.

The best hot experience I've had. The hotel was clean and they even upgraded our room to one with a view. The staff was friendly and the downstairs Starbucks was convienenent.

Stacy S.

The staff very friendly and the hotel is always spotless.

Brian

The Westin Savannah Harbor has lost its luster. I've stayed here a few times over the past 15 years. It used to be the best hotel in Savannah...no longer. At my most recent stay in January, 2022, I was sorely disappointed. The rooms are showing their age and the recent coat of pain didn't fix the problems: elevators with loose panels, rust and stains in bathrooms, plugs and outlets that dont work, dirt and dust in the corners and vents, balcony doors that won't slide or lock, drains that are slow. The restaurant is a far cry from the advertised 4 star. Breakfast is on par with the complimentary buffet at a lower level hotel, but costs around $20 per person. It consists of dry cereal, grits, toast, prepackaged muffins, a couple of meats and dry scrambled eggs. Self-parking at $20 a day combined with $30 in "resort fees" (for which I saw NO value) adds another $50 per night to an already over priced hotel bill. Also, there is no room service. The only redeeming factor was that the staff all seemed very friendly and professional.

Mrhummingbirdbassist

Stayed here recently 8 nights...wonderful place Restaurants a bit pricey but the killer was when the ask for credit card for incidentals.... my only incidentals were parking 20 per night. .. and I was on with that but then I get another bill for 30 per day resort fee.... so imagine 50 per day and no one never ever ever ever mentioned a resort fee.... still waiting on management to correct this issue. For this alone I will never stay again

Adam A.

At $500/night there is no mini-bar OR way to get liquid of any sort that you can drink after about 7 o clock at night other than tap water. Daft, incompetent, should have slept in my car.

Tekia

I stayed at the Westin Savannah Harbor for a conference. The location of the hotel is located across a bridge from downtown Savannah. The benefit of this hotel is that you can a use the riverboat shuttle to go to and from River Street. At first presentation the hotel is nice, but I think it could possibly be updated a little in the rooms for the price. The stay was still very comfortable and guest service is very nice. I had a pleasant stay.

Lacey F.

My husband and I were so disappointed with our stay. We paid $750 for 2 nights in an outdated room with an odor, stains on the sheets and walls, and minimal amenities. The view of the river was nice, but it was blocked by a construction barge with a crane. We expected so much better, but you’re really just paying for the location and the brand. On the positive side, the few staff we interacted with were very pleasant and welcoming, and I appreciated that they were all wearing masks. But I definitely would not stay here again.

Griff T.

Its nice but not worth the price.

Natalie W.

Nice place kind staff.

Ryan C.

Very very nice hotel would recommend to anyone going.

Jenen T.

The hotel is great if you are into golf, but otherwise it is an average hotel to stay in if you're visiting Savannah. The hotel staff were friendly in general, but my hotel stay experience was disappointing. The hotel charges $33.90 resort fee which covers the pool, S'mores, fitness center, spa, etc. However, the fitness center is located in the club house, which closes at 9 PM and also takes a bit of walk/shuttle to get to. The hotel also charges $20 parking fee. There are plenty of parking spots and visitors to the hotel don't need to pay, so charging overnight guests an extra $20 is such a rip-off. The room keys also didn't work for various reasons, so I had to go up and down three times to get them fixed. Finally, I specifically asked if the room has the river view and the front desk said yes. But I woke up and found out it had a view of the parking lot and the golf course instead. Finally, we arrived at 10:55AM for breakfast and was told that they will be closing in 5 min and they almost turned me away. I insisted that their breakfast hours is 11AM so guests should be able to get seated before that. They finally let us in and the food was great, but I wished the dining experience was smoother.

Charles G.

An absolutely beautiful resort. The food was amazing. Try the shrimp and grits.

Alexander L.

Great pet friendly hotel, service was exceptional. Rooms were spotless and well appointed. This will become our new overnight stay when driving thru Savannah..

Michi L.

We stayed for a week while visiting Savannah and the surrounding area. Great location, right on the Savannah River and the city. The included ferry wasn’t explained well, unfortunately so we missed out for the majority of our trip. The $20 per day in parking was unnecessary. They didn’t charge non-hotel guests for parking so why am I getting charged? The hotel amenities are nice but need improvement. The 4 elevators for such a large hotel during peak times was quite a wait. Room was clean and minimal problems with noise. A microwave in the room or complimentary breakfast would have made for an even better stay.

Casey H.

We booked a two night stay for a Savannah view room with two queen beds. When we got to our room there was no view of Savannah and only one queen bed. The only effort to accommodate us was to roll in a twin bed. We kept receiving the same response from hotel staff., which was “Sorry to booked through a third party, there is nothing we can do”. We decided to leave and find a new hotel. Not a positive experience or one that met our expectations.

John M.

Had brunch. Wasn't bad .

Peter B.

First day after check-in was great, balcony view of the river and Savanah - priceless! We had dinner at the hotel restaurant Aqua Star, the grilled scallops were tender and beautifully seasoned. They had a bucket of free smores kits which everyone enjoyed, well played Westin! ????????

Dawn L.

We had a great time during our stay. The staff are very nice, friendly, and accommodating, from the valet to the front desk. We are looking forward in coming back.

Rahul M.

I’m a titanium elite member and this property used to be phenomenal when I stayed there six years ago. I was there last night and now it’s no better then a four points except with a resort fee. No room service, no bar, and no real glasses in your room. And best part is they don’t give you a discount and just blame it on Covid. I’m fine with Covid affecting life but Atleast give me a discount if you’re taking away amenities.

Pablo C.

Perfect getaway for me and my family.

Yvonne L.

Went for Christmas brunch. It was lovely and the live music great. Food was excellent and our waitress sara was Awesome. Thanks for great service and hospitality! 5 stars

Ramona H.

This has been a great experience. The hotel is beautiful and everyone has been just so helpful, from check in , valet, restaurant and the view of the river harbor at night is mesmerizing. This will be a go to place for us when coming through Savannah on our way to Florida.

James M.

Booked one night checked out , a couple hours later they went ahead and charged my card for another night no response from management be careful here as it seems they want to charge cards and add on nights once you check out

Joshua F.

Always welcoming even when we aren't staying here! Amazing venue and a great place to disconnect from downtown savannah

Jacqueline B.

Love this place

Trista J.

I expected more for what I paid for this high end hotel. The food was excellent, that was probably the best thing about the stay. I wanted to give five stars for the food alone.The room well, that was three stars as indicated. I'll start by saying I've paid less and received much better. Old food and sodas still in the fridge. Curtains were falling down. Of course, my husband and I always bring our own lysol and lysol wipes every where we go, so clean or not we are prepared. So, would I stay with Westin again? Yes, but not in Savannah. 3 ???? stay but, paid for 5.

Elroy S.

Very nice Resort, I love this Property!!

Brevin J.

Unfortunately they have mice and also the staff members are not friendly. They hold a ridiculous amount of your money for one night.Westin also does not clean rooms nor will they change the trash cans. This place was filthy. I wish I could have received a refund. -2021

Jasper H.

A great hotel

Monica M.

It started off well but they charge you 20 per night for SELF parking (which is ridiculous but gotta make their money I suppose even though the price for the room should do that itself) but then while paying for that they charged what should have been a 80 dollar charge as 300 dollars claiming they hold 220 until you leave...someone make it make sense! I could see maybe holding 20-40 dollars but 220!? Absolutely ridiculous. I really hate complaining and everything but this I couldn't let slide, I cant recommend it at these rates sorry ??????? do better

Megan B.

The hotel was nice, the absurd amount of money they hold for one night was not. The price we paid for the room was $191, when we checked in we were told they need to hold a minimum of $200. Turns out, they charged us $235 - not once but TWICE along with another $100 hold and $53 in resort fees and parking. For a one night hotel stay, they held over $800 in our bank account leaving us inconvenienced for the entire rest of our weekend (especially since our bank is closed on the weekends). Once we realized the charges on our debit card, we tried calling but waited on hold for far too long and decided to go back to the hotel to clear this issue. The front desk did not seem to want to give us the time of day since we were no longer guests. I asked to speak to the manager but they "were not available" to speak with us. They did not want to do anything to accommodate us for the HUGE inconvenience - we would have to wait 5-7 business days to get our $600 hold released. Not impressed with this hotel and especially not the customer service.

Julie B.

Very nice hotel, beautiful view of the water, & I loved Savannah! It was my first time there! Very fun! As for the hotel, overall clean & cozy, but the pillows were uncomfortable; and it was funny, as I looked around at check-in & check-out, I realized I wasn’t the only one trucking along my pillow from home. For the price of the hotel, I’d expect slightly better quality, but overall good experience.

Loren M.

Great location, service and people3

Carlin T.

The location is nice, very close to city but away from the crowds if you want. Great access to ferry that can take you right across to downtown. The staff is very nice and helpful. There are plenty of amenities and food options. The rooms and bathrooms could use some updates with the rates that are being charged.

Colby M.

very friendly staff. Always nice to go into a hotel I’m not staying at and play a grand piano

David T.

I cannot explain, first of all, how beautiful this property is. From the architecture to the pool to the Christmas decorations, everything was beautiful. I commend the girl checking us in, giving us a beautiful room. That's where my positives end, unfortunately. First, we were not told how to operate the elevator which caused my claustrophobic mother to panic. Then, in no where during the reservation or arrival process, nobody mentioned the race the next morning. When we asked nobody had information how we could leave. We ended up having to drive through construction sites and high standing water. We would have never booked there, in the first place, if we had known all that was going to happen.

Shaun B.

Great views, great accessibility to river street without dealing with traffic, friendly staff, great amenities. Only real negative is the price. But read the pluses and understand price. Reason for 4 star rooms felt a little dated, shower on on of the the most expensive rooms was peeling. Nothing terrible. Just felt about 20 years old in age. About the end of the upgrade spectrum. BUT THE VIEWS. OMG. BEST VIEWS OF SAVANNAH

Anjan D.

After 30 years, Savannah looks different for the better. Being a loyal Marriott Bon Voy member since 30 years ago, a Sheraton establishment in Savannah is new to me. Their front office, valet, bells, and housekeeping have been exemplary. I will consider this hotel for future this.

Barasch H.

Almost everything they say they have online was not offered. No room service at all (they said it was 24/7), no tea in the room, no free breakfast, no concierge, very few towels, leaking bathroom, on and on. On top it all the customer service was not good, refusing to bring missing items up to the room, such as tea, asking us to pay for the tea at the restaurant instead of just bringing tea bags that were supposed to be in the room so we could make our own tea, and they put a $1000 hold on the credit card !!

Trevor And Erin P.

If you want your Savannah trip to be the perfect balance of fun and relaxation, staying at the Westin is like a life hack. We were SO close to all the action of River street and downtown historic district, where we went out for brunches and pub crawls all weekend. But we wanted somewhere upscale and relaxing where we could sleep well without being woken up by revelers and car horns all night. And it worked like a charm--we still got to be right on the river and could see the beautiful riverfront from our room, but we could hear none of it and got an amazing sleep every night. We loved waking up to raspberry mochas from Starbucks and watching the breathtaking sunrise over the river from our balcony every morning. It felt like our own private retreat. The valet even fully charged our EV for us ahead of checkout, without us even having to ask. There are on-site restaurants, which we didn't try since the ferry across to River St. was so quick and easy (but apparently they're pretty good, so we'll make sure to next time). The Westin also has a lot of amenities like golf and spa, to add variety to a weekend of bar hopping... so if we had it to do over again, we would have picked this hotel for bachelor/ette parties since it has a little bit of everything. In the past, we've booked rental houses that required a LONG walk at the end of the night, and then still did not sleep well due to noisy streets and thin walls. Staying at the Westin this time was the best of both worlds, and I can't believe we can have it all with just a quick ferry ride in between. We travel a TON, and I can't think of another setup quite as unique where there is a peaceful oasis just a couple hundred yards from a vibrant downtown. From now on, we'll go back to the Westin without a second thought, because it has been our favorite Savannah lodging yet and now we know what's up.

C R.

Dog friendly and the staff is awesome. Everyone I met was nice. Food was good. Great views all around. Thanks for a great trip. We will def be back

Vikram D.

Made a reservation, confirmed it and paid in full. Later I got to know of the hidden resort fee of $30 a night .. and a valet parking of $35 a night. The 'resort fee' should be a part of the overall cost. Very disingenuous.

Aaron H.

Five star prices with motel 6 amenities! At no point should I be paying almost $200 per night and have an $8 can of Pringle’s as my only food option. Don’t get me wrong, the staff is fantastic but this place is a joke. The food sucks, if it’s available. It costs $52 for a bottle of Kim Crawford wine, it retails for under $10. Everyone hates driving across the bridge, the location is miserable. The heated pool is 50 degrees. Seriously the only way to be more disappointed is to try and eat the scrambled eggs again! This place sucks!!!

Abena M.

Oh my God, I waited 45 minutes for the bell hop to come and get the luggage and they never came. I called the front desk twice desk twice who indicated they did not control the list of who was next. My husband went outside and the bell hop did not even have our room #707 on the list for service. My husband had to get angry and raise his voice before someone would help us. Terrible, terrible service! This is not by any means 5-star service!!

Bigmoneypat A.

Needs to be updated. No usb ports. Nothing at all for breakfast. No coffee/water to drink. Nothing but long line at Starbucks. Issues with front desk evening person. Brown stuff in shower. Bar closes at 10pm on a Saturday. Terrible for a convention center hotel.

Richard K.

Quick service, friendly staff.

Victoria B.

Great place to stay. Staff are friendly and service is fantastic. We went to the spa and had a wonderful time. While we were at the spa our room got cleaned and new towels added. I also recommend getting a massage and adding the aromatherapy and hot stone to your treatment as well. It was great. Stopped for lunch at the aqua stat lounge, food was fantastic. Staff was friendly and attentive as well.

Scott D.

Westin is what you would expect except with the labor shortage you have to realize that we live in a new world. Bar closes an hour earlier than posted. Valet for the car stops at 10 PM. As long as you adhere to their new rules you will have an enjoyable experience.

Ray R.

Always a pleasure!

Howard

Overpriced and very annoying that gym is far from the hotel

Dave B.

Very expensive for a mid-grade hotel. $250 dollars a night doesn't include breakfast, and $20 for a mediocre, lukewarm buffet is ridiculous, except there's nowhere else to eat in the area. And they charge $20 a night for parking, with no alternative, then the parking deck gate was busted and wouldn't open with the key card. The front desk was difficult to reach, took about 10 minutes to get someone on the line. Apparently they have trouble handling event traffic, which is a remarkable excuse for bad service at the hotel at a major event center Though they do have full-on black out curtains, which is nice.

Ryan P.

Nice hotel

Bradley “Baysure” Collins J.

Excellent staff and service

Brendan L.

Had my wedding here and very disappointed in how it was handled. Gave my concerns and disappointments to our contact and they did not even try to credit my concerns but instead responded with excuses. Very disappointed on how much money we paid to have our wedding and have so many issues.

Makenzi S.

Nice hotel, Only complaint I have is how dirty the mirrors are in the elevators.

John E.

From Checkin to Checkout my stay was amazing . The Resort team was friendly and accommodating , the pool area was realxation personified , the food at the Aqua Star was 5 star from the buffet style breakfast to the first rate dinner I would recommend this resort to anyone staying in the Savannah area. Also they have a water ferry that takes you right to river street and It runs all day until 10pm.

Jobanny L.

First the outside of the property, the view of the harbor and grounds are beautiful! All of the is taken away by the rest. Room was extremely average, bed sheets and furniture were disgusting. I really expected more from this property especially after paying over $300 a night, when there are other hotels across the river like the Hyatt that are reasonably priced and from experience I can tell you you won’t find what I encountered here.

Josh A.

Stayed here with my wife and son and participated in a group even held here. Very beautiful area and everything was very clean. The staff was helpful and polite. I highly recommend this hotel.

Hidden G.

Nice hotel. It’s BIG. There is a free ferry that runs across the river to all the restaurants and shops. Great restaurant on site for easy relaxing meal with great views of the river.

Dave L.

My opinion very pricey. You can grab a free ferry and go over to town great shops and places to eat

William Austin, J.

My wife and I had a wonderful stay. From the moment we pulled up until the time we got in our SUV to drive home every interaction was friendly and helpful. Our room was clean, comfortable and attractive.

Nicolette B.

Beautiful hotel, great views from the rooms.

Chris S.

Lack of service and charged for parking when I did not have a car. Don’t like leaving these reviews when there are obviously staffing issues across the industry but some are addressing far better than others.

Derek C.

Beautiful hotel and wonderful staff; however a noxious, sewage-like smell from the water present at random and distinct periods throughout the day have me giving this warning to stay away! That and it's all alone, isolated on the opposite side of the river of everything you would want to visit in Savannah.

V C.

Bad musty odor in room. Rude front desk staff would not let us change room for second night.

Fred “Chief” A.

Good place for R&R

Angela G.

The room, hotel and grounds were very clean. The staff were highly professional and very accommodating.

Kirstin P.

Wonderful place

Rick M.

Very nice hotel. Cleanest room I've ever stayed in. Very friendly staff. Fantastic view of Savannah. Reasonably priced. Loved it

Ashley L.

My family and I are regulars here. We absolutely love going when we know that DJ Preciosa will be there. She’s the best DJ they have!!! We ALWAYS make fun memories there, especially when she’s there. The rooms are well kept, great atmosphere, good vibes ALWAYS! ????

Tanya Whitson (Ms. T.

Beautifully designed property!

Frances P.

Very nice place especially the ocean view

Hanna D.

Such a terrible experience from the minute we walked into the hotel. The manager I think his name was garret oliver, is god awful. I can’t honestly believe that a place with so much going for it can operate so poorly. I wouldn’t ever stay here again if they paid me. Stay away at all costs

Kevin L.

Lovely room overlooking the bay. Very nice property.

Janson M.

1. Subpar service 2. Room has an old look to it 3. Lackluster restaurant 4. Inconvenient to downtown compared to much better options across the river We stayed here for a family funeral that was in town. The hotel looks great from the outside, however, the room looks right out of the late 90's with it's popcorn ceiling and brown walls. The room also had a stench. During our last day we had late checkout. We came back and our keys no longer worked properly. We went back down 10 floors (carrying bags) and got them to update our room keys. We went back up and they didn't work again. We called down and they sent the security officer up to let us in. He told us that their system hasn't worked properly for quite some time and that he constantly has to let people in their rooms. Final thoughts.. don't stay at here as there are much better options that are more convenient to downtown Savannah. To the owner who responded to my review: I would highly suggest looking into the issue with the room keys. Its quite disappointing as late checkout is a perk for titanium elite status and there is nothing more frustrating than to make someone (who is carrying multiple bags) go back and forth to the front desk (to and from the 10th floor) multiple times because your system doesn't seem to work properly. The fact that you didn't inquire about the incident tells me that you don't care to fix it or you don't believe it is an issue.

L S.

Beautiful hotel. Nice view on the river. Can take a boat ride across the way.

Patrick M.

The room was appealing, and the views of the river excellent, although the bathroom was a bit small. The cost is a bit high, and there are several food choices although also pricey, bit the accessibility to the convention center and ferry are great.

Julia V.

I wish I could of given a better review but we were a bit frustrated. It was our anniversary and we finally got away. We were trying to book the hotel online for a good few hrs before we made it to savannah but it kept on saying their site was down and we weren't able to book till we got there. When we did by that time there were only rooms with double beds and nothing with a king, which when we were trying to book they had like 8 rooms with kings. The rooms are nice I love the wall paper the thing that was a bit off putting was the cracking ceiling everywhere, and then that the balcony doors were very hard to open. It was great that they have a ferry that take you to the river street strip so that you don't have to find impossible parking on that side and it was fun seeing the busyness from the other side of the river.

R W.

Great Stay! Clean place with Nice rooms and great views. Pros - Beautiful River Views. The Savannah River can be seen from some of the rooms. - Easy River Ferry Access. The River Ferry Landing is right at the hotel making it convenient to go to the Riverwalk in Savannah for food and entertainment. - Great Pool Area. The pool is nice with a kids splash area and fire pitt where you can roast marshmallows in the evening. The Savannah River is viewable from the pool area and you can watch ships as they transit. Also there is a pool bar that offers food and snacks. - Easy Access to the Convention Center. Cons - Food at the restaurants is a little pricey. (Example: Shrimp Cocktail with six shrimp ran $16) Overall my wife and I had a great weekend stay at the Westin Savannah Harbor.

Charnell S.

Was there for a conference. All expectations were met. The icing on the cake was the lavender oil Sometimes it's just the small things. Service was impeccable.

Camilla S.

I had a very pleasant experience. My room was nice. Only thing, housekeeping was only emptying trash and replaced towels, no signs of cleaning. Not sure if that's a new policy. Love the convenience of the ferry to go to the town. Spa and gym were not on the premises but not too far. Hotel was away from the center of attention, but that was perfect for me.

Kijuana Compton M.

I am here at least yearly for a business conference. The rooms are well prepared for your visit and the resort is beautifully kept. The staff is always friendly and helpful. The food is not a disappointment.

Elizabeth D.

You are better off staying at the local motel. This place doesn’t clean your room, won’t bring you a towel, has no room service, and the food in the restaurant made my brother sick, and this just in - the remote for the tv just broke and it’s frozen on some random channel. None of which would be an issue if it was affordable but they charge 550+ a night…. They say they’re short staffed which is understandable but if they have less staff to pay and cannot supply the basic hotel services than they should not be charging guests as much. Thanks for listening to my Ted talk, do not stay here!

Steven L.

Got to the hotel and just wanted to relax...there was a film crew filming a movie, which was disruptive. The team was accommodating, professional, and warm. Thank you for taking care of us and our needs. Solid experience and convenient to downtown Savannah, while being safely outside of downtown (across the river with ferry service).

Reid W. Harris J.

Nice stuff. Beautiful . Clean.

Mullet N.

Always is a pleasurable experience at this property. Attended SEPC Expo next door. Nice supper on River street, took the ferry.

Justin E.

Service has been fine. Quality of the rooms feels a little dated vs the photos you see online. Location is ok. If you plan on going into Savannah I would recommend staying on the side of the river.

M C.

A lobby full of female bodybuilders. Yep. It's true. Nothing says Westin like a juxtaposition of classy, clean, sleek lines and furniture with a room of overly tanned, muscular women. Okay, that's not a fair picture to paint but what a sight it was to see. Spacious. Clean. Cozy. Free shuttle to the other side of the river was convenient. Did not use the workout room or pool.

Davis D. J.

A little over the top for my tastes and I don't play golf but my wife loves to stay in such hotels. Did enjoy the 'ferry' ride across to Savannah. I got a laugh out of paying for parking in the South too (born and raised there but live in NYC where it is ubiquitous). As an environmental activist I was distressed at all the development going on here across the river in what previously looks to have been estuarine marsh land but hey, growth at all costs, eh?

Billy B.

What a wonderful atmosphere! Great people , great employees and the pool was amazing! I definitely recommend you trying them out ! Oh and definitely try the food ! ??????????

Adrianne J.

Would've given a higher review if the music at the pool wasn't so loud. I felt and heard every word very clearly in my room on the 15th floor

K. G.

Beautiful resort with very friendly and accommodating staff. Free ferry rides to and from River Street were very convenient. Loved the views from our room! Large pool, firepits and plenty of outdoor seating for a relaxing stay. Only downside is $20 per day parking. Overall all, we had an amazing anniversary getaway!

Cassandra R.

The staff was amazing, first and foremost. As for the hotel itself, clean, comfortable, beautiful view. The food is pricey but is actually delicious! I have never had the desire to visit savanna, but we stopped on our way home to Florida to break up a very long trip. Now, we are planning a trip back just so we can stay here! What a wonderful "surprise vacation".

Alex N.

You can tell that this hotel has been around for a while but the renovations are adequate. The location is across the river from the main city center but is serviced by a ferry which runs from 6:30am to 10pm and often. The main benefit of this hotel aside from being attached to the co vention center is the pool. It is big enough to where you won't have a problem getting chairs (tho we were here when the hotel wasn't fully occupied). The staff overall are very friendly and helpful but special shoutouts go to: Shawna: at the Starbucks always had a smile and made sure she got it right Hope: pool attendant who works her but off and never stops moving and takes special time out to speak with all the guests to make sure they have what they need....keep that lady!!!!! Mariah: pool bartender....makes a great drink and is the perfect level of friendly which makes you want to drink more

Food Of C.

One of the best hotels I’ve ever stayed in! Somehow we lucked out and managed to get one of the highest in demand rooms on the top floor with a balcony and an amazing view of the river and city. It was so beautiful here and our room was exceptionally clean. The only issue we ran into was that the batteries in our key card reader on the door died, and we had to wait outside of our room for security to come and fix it. They were very pleasant and worked as quickly as they could to get us back in, and we appreciated it. The pool and hot tub were also very clean, and we loved the s’mores by the fire every night! I would absolutely stay here again and I’ll be checking out other Westin’s when I go on vacation from now on.

Duchess B.

Edwin Ortiz was simply WONDERFUL!!! He went above and beyond!!! I would definitely come back!!

Mark H.

Very nice place. Very friendly staff.

Tara

The Hotel is okay and has a free ferry ride across the river.

Matt L.

Nice place, lots of amenities on the campus, the water shuttle runs on schedule. Rooms were clean but dated. Staff is great. When I checked in she noticed I had paid for a river view room and says: This has you on the 4th floor but you paid extra for a river view is it OK with you if I move you to the 13th floor so you can SEE the river?

Tomas Gallardo P.

(Translated by Google) i love it (Original) Me ecanto

Gitanakas

Awesome hotel. Beautiful location but definately worth it to get a river view room.

Andre M.

Awesome place to get away for some R & R !!! Professional and friendly staff !!! Will definitely be back !!! Great food and drink in the restaurant.

Maria T.

Upon arrival my room smelled of mildew. The condition of the room was fair. This resort is very pricey charging $45.00 a night to park. However, despite the high cost. The staff was wonderful. The event planner was fantastic and she was instrumental in planning fruit, cheese and wine for my wedding anniversary.

Edward H.

Had a 3 day, 4 night stay. The staff was EXTREMELY nice and helpful. Only issue I had was how extraordinarily expensive the dining and amenities were. $4.95 a day for fast wifi. $20 breakfast buffet with 6 items total. Enough about the negative stuff though, there were plenty of great things like the view, cleanliness of the rooms, Pool was nice but always crowded. The ease of transporting for free, by ferry, across the river to the downtown Savannah River district. Everything was a little pricey compared to our normal hotel stays, but we enjoyed ourselves nonetheless.

B R.

Beautiful place to visit!

Rachel F.

This isn’t really a resort. Golf and a pool with an overpriced restaurant. Would have much rather stayed at the new JW. While it was clean, there was nothing to do there. You pay a resort fee with little benefit to you as a guest. Golf and parking are an additional cost. Love that the ferry comes right to the backyard so you don’t have to drive to Savannah. That was the only plus. Customer service was also fantastic. Rooms were basic and the construction was obnoxious although what can you do. For the price, not worth it. If you can find a room rate that’s a steal, go for it! But don’t go in expecting a resort atmosphere like an Omni, definitely unimpressed.

Dave S.

Stunning hotel and facility along the Savannah River. Amazing view of the Savannah skyline, as well as the huge ocean freighters when they pass by. There are "Water Taxi's" to ferry you across the river throughout the day. Also attached is a convention center with enormous ballrooms and other rooms for smaller events.

Michael L.

Requested early check in. Was told to call on my way in to confirm. Called and asked about noon, they said “we can’t guarantee it but 1pm might work”. Called at 1 and was told the same thing about 2pm. Showed up at 2pm and they said they would call me when room was ready. No call. No apology. Pathetic front desk service. Get to room at 4pm and TV doesn’t work. Lifetime Platinum Member and simply expect better from Marriott. Have stayed here several times over the years but will not be back.

S.e. V.

Always a pleasure. Upon arrival, the room smelled lightly of bleach which is a GREAT thing these days.

Stephanie W.

We arrived at the Westin after a day of exploring Savannah. It was 6pm, and we were ready to drop off our luggage in the room and eat dinner at the hotel. Immediately upon driving up, we noticed trash EVERYWHERE outside. As we entered the lobby, multiple angry guests were sitting around with their luggage. Soon we found out why - they had no clean rooms available. It took over an hour for our room to become available (our check-in was supposed to be 4pm). No apologies, no solutions from staff on what to do with our luggage in the meantime…nothing. We dropped off our luggage and headed to their restaurant. We were told they had to temporarily “shut down” their dining service to catch up. It took almost thirty minutes to get a table, and nearly 1.5 hours to get 3 $17 burgers. When I went to take a shower that night, the enamel had been rubbed off the bottom of the tub and there was rust and sharp edges everywhere. I understand there are staffing issues everywhere right now, but a simple email or phone call during the day would have helped greatly. Regardless, the service, trash, and condition of the room was NOT a 4 star hotel experience at all. I’m shocked that this is a Marriott hotel.

W.c. D.

Nice hotel however the air in the room never got cool enough it was like the air was turned up at night we had the thermostat set to 62 and it was no where near that temperature we would wake up hot in the middle of the night.

P. F.

A few hiccups in the beginning when we checked in but it ended up being a great stay! Check in starts at 4:00 pm and we got there around 6:30 pm and were told they didn’t have a room ready for us. Apparently, they are short staffed in housekeeping and it’s taking longer than usual to clean and turn around the rooms. I can understand that, especially with COVID and labor shortages. They were able to upgrade our room view for the inconvenience so I was grateful for that. As far as the resort itself, we had a great time. Beautiful pool, fire pits, hot tub, great drinks. They had S’mores in the evenings. The food at Aqua Star was tasty as well. Shout out to Patrice!!! She was the best server we had! Ask for her when you go to Aqua Star. She is amazing and will take care of you. They have a shuttle that will take you across the street to the gym (or you can walk there, it’s not too far). Gym was a little small but manageable. I loved the complimentary ferry that goes to River Street. One note, it now stops running at 10pm instead of midnight, so be mindful of that if you’re planning to go to River Street for dinner/drinks in the evening. All in all, I enjoyed our stay! Would definitely stay here again next time I’m in Savannah.

Dan K.

Walking distance to the convention center so great for those trips. But, it's a drive over the bridge to get downtown. They do have a free ferry that leaves every 20-30mins That is fun for a few times but it gets burdensome to your trip. I recommend staying across the river if you plan to be in the historic district. You will be more in the action. The pool here is pretty good and they have a splash pad also. Rooms are fairly clean and new but not spotless. River views are really nice. Overall a decent place to stay but really better suited for those there for the convention center.

Kristopher R.

Let me tell you some thing that travel agents don't want u to know. When booking stays use ??????????.??? They've got the best deals on rooms! Way better than using orbitz, tripadvisor, hotwire. No doubt about that!!! Very nice and staff is pleasant. The ferry is a fun and convenient way to get to downtown Savannah.

Shawn J.

Was not a fan at first from the dirty rooms. They moved us twice but the manager was very understanding and definitely made it up and took great care of us for the rest of are stay

Debra W.

Beautiful property, friendly atmosphere.

Jesse C.

Very nice and staff is pleasant. The ferry is a fun and convenient way to get to downtown Savannah.

Joey C.

I’m giving this location 1 star due to the lack of cleanliness and staff attention. We stayed the resort for 4 days and on day number 3 we noticed cockroaches right outside the kitchen/dining room. I notified the staff and they said that they would get someone to clean it up. The next day we arrived for breakfast and this time there were two cockroaches. This tells me two things, 1. If it’s dirty outside where the guests are imagine how disgusting the kitchen is, and 2. Their kitchen clearly has a cockroach problem. We were honestly disgusted and wanted to vomit the second say. My suggestion when visiting, don’t eat here. (And maybe don’t stay here).

Amy P.

Really enjoyed our stay,. Staff was nice. Although checkout Line was long... 45 minutes. Need to work on that.

Isabel M.

(Translated by Google) A very nice hotel good attention good cleanliness everything in general (Original) Un hotel muy bonito buena atención buen aseo todo en general

Tommy E. Quick (The Promised Land C.

We requested an early checkin. Upon arrival we were told it would be 2 o’clock. At 2:30 when we enquired we were told that the previous guest had not checked out. We would be checked in at 4:00. 10 minutes later a different clerk told us the previous guest had checked out earlier this morning. At 5 o’clock we are still in the lobby. What was most disturbing was rudeness of and impatience that we experienced through one of the desk clerks.

Bryan M.

Hard to get room in Savanah

Christian E.

Nice place, great view of the river, and very convenient to River St. **Look for a new review from July 2021 by me because this hotel has gone downhill.

John Maynard- Resurrection C.

Wonderful staff! Very helpful! Very clean facility

Avie T.

Customer service doesn't care and the room wasn't clean. My friend needed a handicap room she didn't get one. This is a convention for Georgia Chief's Association and it seems that we get treated as we are not worthy of anything. This is our fourth year. I hope the contract is up soon because I don't want to continue to stay at a hospitality place that doesn't welcome it's guest. Very disappointed.

Chuck S.

Great hotel with helpful staff.

Savannah D.

Absolutely loved our stay here! Beautiful views on both the riverside and the inland side. Had a ferry to carry us across the river to all the restaurants. We had a great view of the golf course. Very clean room with balcony on the higher floors. Be aware of the pay only parking that you can only enter once you checkin! Only downsides were construction going on next door and the Starbucks inside the hotel wasn't the best. Definitely recommend the check in desk snack area for meals and food!

Philistia G.

I had the honor of officiating a wedding ceremony at this beautiful luxurious resort/spa. The staff was very professional and helpful. I know the couple appreciated all of the assistance that they gave.

Ven K.

Excellent service clean environment and good place to stay and enjoy the outdoors.

Bryant W.

When we first arrived, at 4pm, I was very disappointed in finding that the room I reserved wasn't ready yet. So, we had to wait until approximately 5pm to check in. Our room was nice and clean. We had a great view of the river. I enjoyed having access to the ferry, which took us directly to our destination. Overall, it turned out to be a pleasant stay.

Sodiq B.

Nice experience. Free marshmallows and cookies on the fire was a good touch..

R B.

Very good hotel & relaxing environment by the water.

Jamie W.

Perfect location for family getaway

Ginger

Just spent a long weekend here for the 4th. The breakfast bar was way to expensive for what we got however the rooms, the staff, the pool, everything else was absolutely beautiful.

Jasyn J.

One of my favorite resorts to visit .

Padgett F.

wonderful lobby with a very friendly and lovely staff. The gift shop was actually surprisingly affordable and in the bar area there's a large green patio type area and there's lots of space, and it's a Westin so the clientele is nice, and that is also very helpful

Karen H.

I enjoyed the fire pit and s'mores, fireworks,and music at the pool, T the staff that played the music at the pool made it enjoyable by taking song request. The beds were amazing, the thing that was not good, which is a big thing, was the food, and the closing of the pool and restaurants/ bar at 10pm.

Armand W.

My family and I were able to enjoy the fireworks display for the 4th of July, a highly recommended hotel

Mackenzie G.

Great hotel - awesome amenities, great location, friendly staff. Just a short *free* ferry ride over to downtown Savannah that comes about every 30 min. It’s nice being a little secluded away from all of the busyness of downtown, but close enough to go back and forth as you please. Great pool and pool bar serving awesome drinks and food. Also have a great restaurant / bar upstairs for brunch, dinner, and drinks.

Mihir P.

We just went for dinner but the resort is very nice. The people are friendly and helpful. The pool is heated so it can be used anytime. They have paid parking and it not too bad if you are here for a couple of hours or so. 1st hour is free for parking. They have valet as well. It's away from all the busyness of downtown Savannah. It's a nice place. I can't comment on the rooms as we didn't stay there.

Dorian M.

Don't forget to use H?????????.??? when booking your hotel. This site will compare hundreds of hotel sites and typically will have prices much cheaper compared to others! Thank me later! This place is the best rated in this area. I've been coming here for years. If you stay for a few nights you for sure won't be let down. Great hotel. Government rate accepted. Not far from river walk. A lot of historical landmarks are close too. Just a remarkable area. The Staff was excellent. I'd recommend this hotel if you're planning a trip to Savannah.

Virginia D.

Beautiful place

Steve P.

Not a stay-over. Just wanted to check it out and use the ferry to downtown. The place is very nice and the staff is friendly The ferry landing is laid out well.

Jt I.

I have stayed here more than 14 times,The resort has turned into a epic failure to the Brand , Management,leadership and all service should be embarrassed to have Guest walk through the door.and see how terrible this place looks. There were open water bottles left from previous guests our mattress has a area in the mattress that's worn completely out.better off staying at the Days inn.. Everyone who's expects the Westin experience stay at the JW Marriott across the River never come back to the Westin...such a disgrace to th Resort industry.

Breanna S.

Amazing place and staff

Guilford C.

The stay was pleasant.

Mya L.

Don't forget to use ??????????.??? when booking any resort. This web site will compare countless booking websites and normally will have rooms a lot cheaper compared to others! Thank me later on! This hotel is one of my favorites in the area. I've been staying here for years. If you choose this place you definitely won't be disappointed. We celebrated my sister's milestone birthday at the Westin Savannah. It is a beautiful hotel, inviting lobby with wonderful stay. From hospital check in staff, the meal and service at Aqua Star was great. The day ended with smores in a campfire next to the river for kids. I used the fitness gym. Lunch at the golf course was terrific. There's a convenient ferry that's available 30 minutes to hitch a ride to Historic district. Thanks for the great hospitality and wonderful memorable views from balcony!

Phillip B.

Best hotel stay we have ever experienced out of Savannah. This will definitely be our home away from home in Savannah from here fourth.

Alana S.

Perfect in every way! Try the second floor for breakfast. Amazing. Ask for s'mores at night at the pool. Very fun!

Hope P.

Best place 8n Savannah

Lowe A.

Listen up everybody! Remember to check the price of this resort by going to ??????????.??? This web site will compare hundreds of booking websites and normally will have rooms much cheaper than others! Thank me later on! This place is one of the highest rated in this area. I've been coming here for a long time. If you decide to stay here you definitely won't be disappointed. Best rest ever!! Clean comfortable and great staff! The view from the rooms is awesome. A little pricey. Try to find deals like Snap-travel.

Carolyn C.

5/5 We celebrated my sister's milestone birthday at the Westin Savannah. It is a beautiful hotel, inviting lobby with wonderful stay. From hospital check in staff, the meal and service at Aqua Star was great. The day ended with smores in a campfire next to the river for kids. I used the fitness gym. Lunch at the golf course was terrific. There's a convenient ferry that's available 30 minutes to hitch a ride to Historic district. Thanks for the great hospitality and wonderful memorable views from balcony!

Bastien B.

My stay here was great! The beds were super comfortable and the rooms were nice. The tv also came with Netflix which is good because after walking all over Savannah it can be exhausting. The pool was also quite nice because it was really big. The only thing that did make me a little bit upset was the fact that there was only 1 hot tub for such a huge hotel, but I didnt let that stop me from enjoying my wonderful stay here at the Westin resort!

William Glover M.

Best rest ever!! Clean comfortable and great staff! The view from the rooms is awesome. A little pricey. Try to find deals like Snap-travel.

Steve C.

Very nice

Ezra O.

Didn't give it 5 stars because of the mosquitoes last night. They were so bad we couldn't swim. Big and aggressive. But the next day it was just fine. I'm wondering if they sprayed over night. Pool is really great when there are no mosquitoes.

Xiomari C.

It was great. Great service food wa great.

Kyle M.

They have a dock but it sucked. I stole some of their pool towels so we're good.

Olivia G.

It is very rare for me to write a negative review for anything. In fact, I don’t think I ever had, but after my recent experience at the Westin I feel I must. The Westin has always been a favorite of my family and this last trip was actually the 4th time we came. VERY DIFFERENT experience from times past. Nearly every hotel employee we met seemed miserable and honestly fed up with their job. The room was noticeably dirty, dust everywhere. There were water spots all over bathroom ceiling. The curtain in our room was actually ripped off the wall part ways. The drain in the bathtub didn’t work. When I asked about housekeeping I was told that they weren’t cleaning the rooms during stays, but that they would if we “really wanted to”. The wait staff in the restaurant were likewise super rude and short with us, they really made us so uncomfortable that we started eating in town instead. One waitress told my mother that her ice cream request was “strange”, and actually tried to get her to order something else! Another waiter snapped at my brother for asking for coffee in the morning, practically yelling at us in response. We actually felt so uncomfortable and unwelcome that I ended up double booking a night at the mansion because I didn’t want our trip to be ruined by this behavior. The Mansion was lovely, and we all experienced whiplash over the difference in how we were treated. Back at the Westin, the front desk (Meghan in particular) actually told me that she was “done with this conversation” when I asked about applying points towards my stay. She actually breathed heavy enough to fog her glasses and slammed her phone on the desk while speaking to me and my mother. Overall, it was a terrible experience, and they have lost a yearly customer as a result.

Nick G.

What’s west of the Westin? Apparently better hotels across the river. Full disclosure, my family stayed here twice and loved it. However, in a post COVID world, the Westin lost its ability to clean rooms (fair given the circumstances) and it’s excellent customer service. The staff was rude and the reviewers above and below and I agree that the bellman was very nice. The check in staff? Rude and short. The waiters at the hotel’s restaurant, Aqua Star? Mixed bag—with one waitress being super nice—making you question everything about your stay and whether the others were flukes. We stayed a week and experienced only mediocrity. The Parade of terribles: bath drain broke, the curtains were ripped, water stains on the floor and walls and Meghan, the check in/out ‘lady’ whose rudeness at the response of many simple requests made me question whether southern hospitality was dead or rather whether the mainstream hotel industry will never recover from COVID-19? We shall see but guests shouldn’t be questioning whether staff will be rude. *slams phone down just like Meghan*

Tesha M.

It's is a nice hotel. A bit older on the inside than I thought based on the photos. The negative: The room we had, smelled like musty dog a bit and there was dog fur on the couch. We don't have pet allergies so it wasn't the biggest of deal to us per say. We also didn't come to Savannah to stay in our room so it was tolerable and I did not say anything to the staff regarding it. The restaurants, bars, Starbucks, and the little pool shop all had limited hours each day or not open at all... I assume due to COVID and not enough staffing (which is a problem across the entire US right now), but just something to note. The positive: The staff at the front desk and valet staff were always so nice. The pool area was good and even had a little splash pad. There was a ferry to take you to the Riverwalk area that was free.

Jacci C.

Beautiful river/Savannah view. Hotel was beautiful we had a corner room which was perfect. Pool was salt water. Beautiful night views

Rajive J.

Great location. Limited food choices but good quality and good service. Beautiful views and a nice golf course

Layla G.

Oh my great hotel paradisiac location

David J.

We tried to check in at 5 but the rooms weren't available until 7. We booked adjoining rooms but didn't get those. One of the rooms was terribly mouldy and flared up my allergies all night long I could barely sleep. The mold and stench seemed to be coming from the water as we couldn't even use it to brush our teeth. And the ice was very stale.They said they would clean the room but they never did. Very unaccommodating definitely no Southern hospitality here!

A Google U.

Great time great atmosphere beautiful views awesome pool

Jesse C.

Clean, clean and clean. We loved our stay at the Westin. The staff was very friendly and helpful. The grounds are beautiful. Can't say enough. We will be returning when in Savanah. Awesome. Thank you.

Karey Wright C.

Omg beautiful hotel and area bartender by the pool was so nice

Katherine G.

I visited a friend at this hotel and the service i witnessed was absolutely subpar. It took hours for my friend to get checked in, her room was incorrect and it was way more difficult than it should have been. The waitstaff were slow and unmotivated. The staff around the pool were rude. The staff at the beach were barely polite. The rooms were not cleaned well. The only great service came from the bellhop, he was excellent. the food was average. I would definitely not stay here for their prices.

Lysa S.

Clean, professional, and I loved the ferry transportation.

Melanie S.

Loved the firepits and marshmallow roast. The ferry ride from resort to the city was great; didn't have to move your car.

Kristen M.

Honestly this hotel has to be the worst service in the entire Marriott corporation. From check in to check out, I received nothing but disrespect, rudeness and a horrible experience. I am appalled that this hotel cares so little about their guests. I will never in my life recommend or stay at this hotel. Our room was disheveled, other guests that stayed at the hotel had giant brown stains on their beds, and some didn’t even get their bed made. They refused to give us a king size bed and put us in small double beds while upgrading my other friends in the party to king size beds. At the wedding, all of the servers were so rude and honestly looked miserable and didn’t listen to the guests. The check in people and manager were also super rude and unaccommodating through and through. Not one of them cares about the guest experience. Truly the only person that was nice in the entire hotel was the bellman, I believe his name was Matt - he was the only good part about this hotel. Not a great look for a Westin or Marriott. I would quickly reevaluate this hotel to ensure they are following Marriott standards but they 100% just lost a customer for life.

Laurie W.

What a beautiful view of the Savannah River! Very nice hotel! Easy ferry ride over to the river front shops and resturants.

Kyree R.

Terrible dust in vents but great room!

Seth R.

Good hotel, Aqua Star meals were above average and the nightly smores were a nice touch. (W/$30 resort per night) Didn't try out the gold because I left my clubs and found it to be silly that I would have to pay an additional fee on top of the nightly resort fee for a driver. Ferry service was constant but does end a little too early on the weekend. Running until 11pm would be best. (Not sure who's responsible for that) Some issues, couldn't park in covered parking and that's a shame, shaving mirror was falling out of the wall, groaning pipes at night when people above us used water, the refrigerators compressor was making a strange noise when it kicked on, and the glass for the balcony was thin. I could hear every boat engine between 2am-7am and it made it hard to sleep, especially with the other items. I apologize for not posting pictures. I would stay here again and even though I am pointing out a few negatives, overall the experience was still 3.75-4 Stars. I was on the 15th floor facing the city and had a wonderful balcony to enjoy.

Bill D.

We had a very nice stay at the Westin Savannah. It’s a very nice place. The staff was super. There was (at least) three weddings on Saturday and the staff handled them quite well. They are just beginning to relax the COVID-19 restrictions so it was quite nice. Being “across the river “ was way more convenient than I had imagined. The free water ferry was quite convenient. We will be back.

Bhargav A.

Awesome place at the harbor... beautiful place to relax and spend some quality time

Erika S.

Great views from the 15th floor. Love the ferry rides back & forth from River Street to the hotel. Came to celebrate an anniversary and loved being surrounded by all the love with multiple weddings taking place during our stay.

Kashyap V.

One of the best experiences we’ve had post pandemic. Place is safely located on the opposite side of the river and is quite accessible through fun boat rides at all times of the day.

Misty W.

Almost everything has been perfect so far. Matt at valet was especially helpful. Love the grounds, the elevators are very speedy and checkin was seamless. I just wish housekeeping would stop slamming doors and yelling up and down the hallway. That's my only complaint. First world problems, I guess ????

Charles M.

Wonderful hotel with a friendly staff!

Deana M.

Awful front desk staff. Be prepared to be treated with horrible customer service. I was looking forward to staying here and was so disappointed

Ninda H.

A bit pricey just to have access to the river....but location is what you are paying for.

Brian L.

Great hotel. Government rate accepted. Not far from river walk. A lot of historical landmarks are close too. Just a remarkable area. The Staff was excellent. I'd recommend this hotel if you're planning a trip to Savannah.

Marty H.

Very nice river view. Good restaurants and pool area.

Terri S.

Really nice lobby area and grounds.

Zoya S.

Beautiful rooms. Clean. Courteous staff. Clean pool! Riverfront views. Excellent restaurant. Safe parking area.

Vinson S.

Nice

Chris D.

Very nice hotel and views of Savanna from afar.

Cecelia V.

Beautiful panoramic views from an exquisite location! Staff were delightful& helpful. Banquet yeah were exceptional!

Ashley H.

For what we paid it was OK. Property is pretty but parking is terrible. Will not stay again

Jonathan L.

Very pleasant experience

Serge C.

Nice hotel with friendly staff!

Lc S.

Beautiful building

Howard D.

Number one in Savannah !!!

Peter R.

Nice hotel. Ferry across the river was nice, but might consider staying on the Savannah side of the river next time as it would be more convenient. Pool attracted me to the hotel, but it was smaller than anticipated and there were a lot of kids there.

John G.

Beautiful resort on Savannah river.

Sidney M.

Loved it. Family had a blast.

James W.

One of our favorite hotels on the East coast for sure. Simply gorgeous property. Can't wait to go back this year in June for the week. Gorgeous pool!!! Great review amazing service!!!

Kristen H.

I don't have anything good to say about how I was treated when trying to resolve an issue with staff. I had to chase down the problem myself, was promised something that was never given and even had a manager sass me on the phone and hang up on me in a fuss. Rude and easily frustrated staff; will not be giving this Westin location my business ever again. Had higher expectations from such a great brand hotel.

Banks Van P.

Very nice beautiful waterfront views with a free water taxi across the water to downtown, so no having to park which is horrible to find in Savannah

Erin S.

PROS: -8 of the 10 employees we talked to were friendly. We felt bad for them because they were clearly understaffed. -They give you two free water bottles in your room. -There is a fire pit outside with limited seating and it is nice if you are lucky enough to get a seat by it. Get there early in the evening. -They will give you things to make s’mores if you want to wait in the line at the front desk and ask for them. CONS: -Check-in is listed on my reservation at 4pm. We arrived at 6:30pm and waited in a 30 minute line in the lobby (there was only one employee working at the front desk) and then when we got to the desk they said our room wasn’t ready yet. We had to wait in the lobby with a bunch of other travelers and luggage for an hour longer. -There was a long line for the four elevators. There were so many people in the hotel that many times the elevator was too full to pick you up so you had to wait for it to open several more times before you got one with room. Many times your only option was to take the stairs. -The bathroom door knob in our room was broken and the lock didn’t work. -No fan in the bathroom. -We have a family of four staying for 7 nights and they only gave us 4 bath towels in the room and one little thing of soap, shampoo, and conditioner. We tried to call for more, but they never once answered the phone when you called. You had to wait in line for the elevator, wait in line at the front desk, and then when you asked for towels they said they’d bring them up when they could and didn’t give them to you right then. -After 2 hours of waiting and no one coming, we went back down to try again, and they said they must have taken them to the wrong room. We did get them after a few hours. -After noticing large stains on the bedding, we went down to ask for a change of bedding. We were told they would do it that day while we were out. We returned to the room that evening and there were folded bed sheets on the corner of the bed. They didn’t make the beds. We made the beds and noticed they didn’t include any clean pillowcases, so we had to go back down again for those. -Golf is not free after 4pm like it is advertised. It is $30 plus tax if you golf after 4pm. Before 4pm it’s over $100. -There is a shuttle to the golf course and they will take you there, but tell you to call for a ride back. They never answered the phone so we had to walk from the golf course to the resort. Several others did, too, unhappily. -Most days were so crowded you could not get a chair at the pool. Not enough chairs were available. The pool is very shallow so more for kids than adults. One day we were all asked to leave the pool and then we watched them remove poop from the pool. It was closed for two hours after that while they adjusted the chemicals. -The bar at the pool was closed the whole time. -The hot tub was so crowded there was a line to use it and we never had a turn to get in. -Fitness center and other amenities were closed but they still charged $33.90 PER DAY for amenities??? -There is no microwave in the room and everyone in the entire place had to share one microwave on the first floor. -They charged us a random $100 a few days in that we have no idea what it was for. -There is only one restaurant with very limited hours and a limited menu, no allergy accommodations. -If you fly there and don’t have a car, there is no place to walk to for food. No Uber, No Lyft, and no shuttle were available either. Taxis take an hour to arrive and are $30 to just get somewhere for food. Your only free option is to take the ferry across the river and walk everywhere. -Apparently UPS has issues with this place, too, because we tried to ship golf clubs home from the resort and UPS said they had trouble getting to them. They said they don’t want UPS coming inside??? Will NEVER return. Stay away!

Ralph S.

This was our 2nd time staying at the Resort. We travel with our 2 furry friends and so we are subject to the $150 pet fee per stay. Our first stay last year we were on the 15th floor with a balcony and the room was perfect. This time our room was on the 8th floor and the room was seriously in need of new carpet. There were numerous stains on the carpet and it looked like a child had possibly been playing with a marker or crayon. Other than that the Resort is very nice and clean. The staff is friendly and most of the facilities are open at the resort.

Blaxicankenny

This hotel is beautiful. We stayed in a balcony room overlooking the river, and the view is breathtaking. The amenities are great. Heated pool and hot tub, splash pad for the little kiddos, fire pits with access to free s'more making kit, and the free ferry into Savannah historic district and River street are amazing. The restaurant is pricey, but the food was delicious. We will definitely be staying at this hotel whenever we are in Savannah!

Chuck M.

Great family vacation! The hotel is getting closer to being back to normal, just like all of us. We had a great time. Golf with a cart after 4pm is only $30

Reemkl I.

The property is beautiful. We ran into a few obstacles, but Amanda Shelp (manager) was extremely helpful. She is professional and accommodating. The hotel is on the river and Savannah has great restaurants. The golf course is one of the top courses in Georgia. Looking forward to the return of Sunday Brunch. We make it up a few times every year for a long weekend.

Thepowerthatcreatesworlds Vibrating B.

Great place to relax

Jems

Update. I went ahead and cancelled my reservation at the Westin. It seemed the review got worse by the day and still wasn’t able to reach anyone at the hotel. I felt I was having issue before I got there and due to me wanting a great birthday for my fiancé, I didn’t feel it would deliver. Reading these review are terrifying and doesn’t seem like they care either. I hope they understand many people who have the luxury to be able to take a vacation during this time should at least get the basics. I hope the hotel propers in the future. It’s not cheap and cleanliness shouldn’t be a topic of discussion. Also everything being closed at the resort to charge $30 a day is very bold.

Aaron B.

Awful experience after one night. False advertising on Covid-19 safety protocols (absolute zero enforcement from all staff despite multiple requests) and room wasn't ready when we arrived. Strongly recommend against staying here.

Maribeth Chapman L.

Amy at the front desk made our trip worth staying. We had a bad experience at another Marriott and she was welcoming with open arms. We like nice hotels but without great service it’s not worth staying. Amy made this place worth staying. She is top notch hire you should hire more people like Amy she really listened and represented your hotel with class.

Artie S.

Great place to vacation. Lots of restaurants, shopping, and night life across the harbour. The hotel was really nice. I will be going back...!!!

Alex N.

Paid over $400 for one night here. We expected it to be excellent for this price. We had a balcony which was nice--it overlooked the river. We also tried the hot tub and it was nice--not crowded in the afternoon. Now for the downsides. The room was very ordinary--not exceptionally large like the other reviews claim; it reminded me of a normal Marriott. The sliding door to the balcony was broken and hard to open without it coming off the track. The pillows were lumpy and uncomfortable. The TV remote only worked if you held it right up to the TV at the right angle. The TV also had a feature to control it from your phone, but if you lose the tab or refresh the page, there's no way to re-pair your phone. My phone ran out of battery so I could no longer use this feature. There's no room service, and pretty much nowhere around to get food from 3PM to 5PM.

Gabi S.

Pet friendly hotel! The staff was amazing!! I really enjoyed to spend my B-day at Westin Savannah

Mariana R.

The quality of this hotel is not the one of a Westin (Distinctive Premium category from Marriott Bonvoy). The room was dirty, the carpet was not vaccumed (i.e. popcorn, dog food, etc) and the bathroom was not mopped (i.e. hair everywhere, etc.) upon our arrival. We requested to be cleaned, called upon our arrival, left the front desk know in the morning and when we git back to the room, nothing was done. We had to request to be cleaned immediately, and until that time they sent a very polite man who was ashame of the condition of the room. The hotel staff did not even apologize, for the condition nor for not getting someone to clean at the time they agreed to. Furthermore, we had a plumbing issue, the sink pipe got disconnected and the waster came out. The room had a very strong dog smell and the floor was full of dog hair, even after they “vaccumed” after our third request. I checked out 6 hours ago and have not received a bill, all that I have is multiple charges pending on my credit card. In the last few weeks I spent time at a Towne Place Suites and a Residence Inn (lowest quality under Marriott Bonvoy) for work, I also stayed at a Courtyard; the condition of the Westin was by far the worst (i.e. cleanliness, amenities, service), not close to any othe Westin I have stayed at before. Does not merit the Westin category and in urgent need of a PIP!

Jayme Wotring H.

It was not what I expected. Nothing was opened including the gym. No sort of hospitality anywhere.Not a Good Morning,have a nice day or even an explanation on why none of the spy service could be booked.Really disappointing.Nothing luxurious about the lobby or the room. It was ok but probably want stay here again

Peddy L.

The food options were very limited . No place just to get a quick coffee . The hotel is lovely , but covid limited service.

Jes G.

Wonderful service and great place to have a mini vacation. Ferries are okay just have to be smart with the times that they cross the river or you might end up having to take an uber back.

Michaele R.

Worst stay ever never stay here

Keepin’ It R.

Went here on a 5 night stay with golf included. This is a top dollar hotel and one expects the services/experience to coincide. Hotel was not ready for us, nor was it ready for the rest of the guests. Daily room cleaning was non-existent, the bar was open sporadically at best and extremely overpriced. No food menu at the hotel with regards to dinner/apps or breakfast, non-existent as well. There was a Starbucks open with one poor girl trying to serve a line of people about a 100 foot long. The golf course has been let go as well, bad shape. No food service there either (was open one day for about 3 hours) unless you want a burnt up hot dog or disgusting Turkey club, that’s your choices. This is our fourth trip here and will certainly be my last. Don’t want to hear the Covid excuse anymore. I’ve come to expect quality and service from the Marriott/Westin brand and didn’t get it. I will say that the employees were doing their best at hotel and golf course, my hats off to them.

Dorothy G.

I was disappointed when me and my family first arrive at the Westin Savannah hotel, We arrived early then we expected around 11:00 am we requested a early check-in time!! Our check in time was scheduled for 4:00 pm, We was told that we had to do a online check in and that the room was not ready, When we returned for a second time the motel clerk was disrespectful and said that she didn't see the room reservation. I politely pulled out my cell phone and showed her my reservation number. The Westin motel clerk NEVER called and said the room was ready Nor did she ever apologize for her disrespectful behavior. I believe that she purposely was overlooking the reservation that we made. We lost a whole day waiting around for a room to become available. We finally checked in around 5:40 pm, our first day there was very stressful. It should have never happened under those circumstances.

Jamaal J.

Had reservation for about a month, upon arrival we had to wait three hours for a room. Apparently they have cut staff due to covid and now that business is picking back up they don't have the proper staff to clean rooms in time. Few minor issues due to the same issue. Beautiful facility but if you plan to hang out downtown after 10pm, might want to plan accordingly. There is nothing to do outside of the hotel on this side of the river. There is a ferry that will take you across the river. Last ferry runs at 10pm. So unless you drive to downtown, you must uber to get back to hotel. This could be time consuming on a busy night. If you just plan on being at hotel or having an event, this is a great hotel, but if you want to be free of time, and enjoy yourself while not driving, look into one of the many hotels across the river.

Reagan M.

The Westin after under the Marriott brand is not the same, this Westin has a great location in Savannah GA. This Resort is not recommend for Families with kids, the pool is not that great and No amenities for kids, also not recommended for Pets no good green grounds to walk your pets and the hallways are very noises which will cause Fido to bark and will scar your pets for sure. If you are looking to check-in at 4:00pm not going to happen the resort has laid off most of the housekeeping staff so you will check-in around 6:30Pm to 7:30pm. Bless the 1 housekeeper that was on our floor she had 9 dirty rooms and the time was 8:00pm. The valet server is good and they will hold your stuff till room is ready around 7:30pm, so Good Luck making plans to meet Friends and Family on the day of check-in. Parking for $20 a day is very high, it’s better to stay across the river or a Hotel away from the Downtown Historical District, Public parking is $10 all day is a safe parking garage and your close to your car. The resort does have a Ferry I have added a pic on the times this will not working if you plan to stay in the Downtown Historical District pass 10:00pm. The Resort fee is $33.90 a day for what? Still could not under that! The total cost without room charge is $53.90 you are just giving money away. This resort is a good place for business and conventions traffic and the $53.90 is ok to include in your expense report that fine I guess. The Front desk does not pick up the phone in 3 rings and the MOD (Marc) needs updated training and giddiness on the new way of life with COVID, the lack of staff due to lay off this location has done is untestable but this is still business, clean house will be needed.

Michael S.

Nice area and view of downtown however the cafe doesn’t stick to their schedule and we struggled finding food since it’s one of the only places to eat on the island. Also we continually asked for our room to be serviced and restocked with towels but no one ever came. They seem to be lackadaisical during the week when they’re less busy, which caused us more problems than we would’ve liked.

Linda L.

Comfortable. Responsive to problems. Excellent handicapped accomodations.

A.d. E.

Pros: bar (particularly the blonde female bartender-she was awesome), bathroom lighting was amazing, convenient location to food, shops, etc Cons: one large lamp in room wouldn’t work, no microwave, stain on lamp shade, cabinet door that enclosed the mini fridge literally came off the hinges as I simply opened it (couldn’t figure out my phone in the room so a called The Westin from my cell phone and they promptly sent someone up to fix it, who also Indicated to me my room phone was not right either lol) room wasn’t ready when I arrived at 6:30pm!! (Check in said 4 so I killed some time around savannah). $20 parking, because the website I used indicated valet was not available and seeing as there wasn’t a soul at the valet station when I arrived, I thought it was accurate. But it wasn’t.

Teresa D.

Traveled 8 hours to get here at 6pm and all we wanted was take a shower to go meet family for dinner and the room was not ready with long list of other rooms ahead of it waiting for housekeeping.Front desk told us Westin’s check-in policy is “somewhere”after 4pm which is lame. Apparently 2 hours after 4pm is still not enough time for this sub-standard hotel. Bad customer service all around. Would not recommend to anyone.

Masterjaywhy F.

Time machine 90's most Westins we have visited worldwide are awesome. I used to work in one as well. Quaint town thanks for the memories with my family. I'd say 5????

Tony C.

It's awesome I am here for work but I will come here to say again I have been to Savannah plenty but never stayed here catch the ferry across the river to downtown Savannah for free beautiful view from the hotel to downtown

Ron W.

We paid a lot for the golf stay and play package that included unlimited golf. However they will only allow you to book 1 tee time a day. The course was always packed and unable to play more. We also wanted to play Monday, but was told that we could only do late tee times due to a 9:45 am shot gun start at the course. There was a large foreign object in the sheets the first night, no coffee in the room, and the dot system system was not running. Although when I checked on Savannah’s website it said it was.

Ricardo S.

Excepcional confortable bed. Very classy hotel.

Celia K.

There's no Vallet parking even though it says it everywhere. We had to leave our bags on the side walk while we park because limited luggage carts. We were told "A cart would be available shortly". Never happened. Resort was nice and clean. Hand sanitizer stations everywhere including elevator.Masks were worn by staff. Room was nice and neat. Pillow case had a few stains on them which was a bit concerning but other than that everything thing else was good. Over all this is definitely a place to stay. Minutes from river street... Starbucks right down stairs. Ferry within walking distance to get to river street! Until next time Savannah

Erica F.

The hotel is beautiful and has a great location. Our actual room was just ok. The shower was not great. This wasn’t a normal Westin experience to me.

Laura B.

Can’t wait to come back here! We had the most amazing view of the beautiful pool/ fire pit/ jacuzzi and river- watching every cargo ship pass by, our toddler (and us) in awe of the sight. Gorgeous lobby, fantastic restaurant and bar.. room was spotless and spacious. Took a quick ride over the bridge to get to downtown. Everything was perfection and we regret not panning a longer stay here. Book it!!!!

Darryl A.

another great experience. I applaud the exceptional workers that were offering exceptional service.

Thomas G.

My stop here was work related ...

Felipe D.

Good place to stay very quiet

Tech M.

Beautiful location and place.

Mercedes D.

This resort is BEAUTIFUL!! We ended up booking a room last minute on a busy weekend and they were very accommodating to us! The room was clean with super comfy beds and a nice shower. The restaurant on the 2nd floor served us an amazing dinner, cooked and flavored perfectly! The fire pits down by the pool/river walk were beautiful, we enjoyed sitting down there for a while at night with a light breeze. We will be back again, that is for sure!! ????

Paul K.

(Translated by Google) Great location but for the price I expected something else. Unfortunately, the staff was not so helpful for foreign speakers. (Original) Lage super aber für den Preis habe ich etwas anderes erwartet. Leider war das Personal für fremdsprachige nicht so behilflich.

Thomas G.

I was there for something work related ...

Haskell S.

Not what I’m used to from the Westin. Front office staff not kind, arrival team didn’t explain parking or checking in. Lugged my bags to head to spa and the bus driver with no activity had me waiting on the way there and back. Outside of a good massage I was terribly disappointed

Shar K.

Wonderful experience every time. Will definitely return!!

Raj M.

Amazing views of Savannah, watch huge container ships cruise by the river, cross the river on city taxi for free, spa and golf course, Westin amenities.

Byron S.

We were only in town for one night, but the Westin took care of us as if we we high rollers! Fire pit by the river, and the room was prime choice...staff were super friendly and seriously treated us FIRST class. We didn't have time for golf but when we return we will definitely be playing the beautifully manicured course! Our room was sanitized and very clean! Was glad that the security was high on the list as well with keycard elevator access...very nice ferry as well to cross the river conveniently in the center of river street!

Paul Sanford S.

Service was bad and we were charged an extra $75 of fees that we were not made aware of won’t be staying here ever again

William M.

The resort accommodations are immaculate!

Shawna O.

My husband and I attended a wedding and decided to stay here and make it a date night. The hotel is decent, clean and staff was amazing. We did have one hiccup though, the clerk charged me double the price by accident. However, she did upgrade our room and the funds were returned the morning before check out. Accidents do happen and she apologized. I do recommend checking this hotel out, other than that we enjoyed it, the fire pit, pool and jacuzzi was really nice.

Rajeswari U.

Unfriendly staff. For the kind of place it was situated the rooms were not so impressive. Amenities in the room were bad. Staff couldn't even provide a glass of warm water and honey. Never visiting again. Not recommending to anyone. Bathroom was not clean enough. Pillows were horrible. Gave neck pain. No proper room service. Coffee machine was broke.

Mone T.

This is a nice hotel deserving of 3½ to 4 stars. Unfortunately I'm not given that option. I can only give full stars. So why only 3 instead of 4? Mainly, because of the cost. If I were a golfer and I used the course maybe the cost would be worth it. But since I'm not then... No. The room was small and not a lot of amenities. Now there was a nice pool area with a hot tub and a fire pit but again for the cost, meh! Ok so disregard the cost and the hotel was nice. The rooms were clean except that the back of the toilet liked a little stained. The need was comfortable and the shower had a decent flow pressure. The hour water took a long time to get hour but when it did, woah mama, I almost scorched my a$$. The location on the island is nice and there are free ferries across the river to the tourist area. Su like I said 3½ to 4 stars. Oh yeah, the staff was friendly.

N.

Looks nice

J S.

Had my daughter's wedding there. Simply gorgeous property and very accommodating staff. Outstanding!!!

Zipporah C.

Very clean. Great view.

Jessica W.

The rooms were nice and clean and the staff was very friendly. I love the waterside view, it was cool watching the ships pass through.

Tim D.

Sauna and Steam room is closed where they keep open their spa, gym, pool etc...

Felicia D.

Hotel was nice but it's definitely overrated. Super crowded this weekend. Took forever to get on the elevator to leave.

Will J.

Wonderful hotel with very modern amenities. The staff are friendly and fun, especially at the bar at night! Love the view of the Savannah riverfront.

Mister C.

Nice and quiet.

Timothy B.

Beds were to small for the money we paid rooms need to be updated

Anthony M.

Great all around hotel. Great service and very clean/ comfortable.

Jay B.

Very dissatisfied with our stay. I have stayed here before and it was great, this time. It was terrible. I booked the rooms at full price and no where did it state many of the restaurants and amenities were closed. If you are not going to offer a complete line of your amenities, say so before one books a room so they know what to expect. I will be choosing other accommodations my next visit to Savannah.

Dianne B.

I thought for a Westin this would be much nicer. Rooms were clean but bathroom sink was stopped up. They never came in to empty trash. The coffee maker was horrible brewing coffee was disgusting. Creamer had went bad. Just to park was 20.00 per day. My suggestion would be to stay in one of the hotels in town.

Debra D.

Enjoy the cheer event.

Shirlette M.

Extremely clean and excellent amenities.

N G.

Bad customer service this is not a resort you want to saty for a romantic getaway

De C.

They do not disclose at check in there is an additional $33 per day fee and most of the services this fee is for are not available during Covid. In the room when you go to use the internet it states there is an additional charge. It does not disclose that it is apart of the fee they don't tell you at check in you are being charged. You think you are getting a great rate but in the end you must add an additional $50+ per night. The bed was made up very poorly. Looked like a pre teen's room. People are allowed to walk around without mask on.

Laura M.

I’m literally sitting in the lobby of the Westin right now. I have never been more disappointed in a hotel. If you think that spending a lot of money will provide a better experience... you are wrong! The rooms are no nicer than certain MOtels I’ve stayed in... they’re small and the carpet is full of stains. They charge $20 per day for parking and $35 per day for resort fees yet do not even provide the BARE MINIMUM. A continental breakfast is $19.. seriously, you think you’re gonna get an experience here.. you just won’t. I could go on but overall. STAY ANYWHERE ELSE for less money and I guarantee you will receive better customer service and a better experience. This place is the biggest disappointment

Johnny L.

Clean& beatiful!!

Lushon M.

The hotel was nice and the view was great. However, the manager charged our credit card over $1000 and was still sending authorizations to the point the credit card company flagged the charges. Our first night was paid in full and all was great until the manager Mark saw us and for some reason he singled us out and while purchasing a water he asked what room we was in and once we told him we noticed all these ridiculous charges out of nowhere. We noticed the internet wasn’t working and neither was our door key; which he deactivated. The night auditor ended up reactivating everything once he found out they made a mistake. I felt violated and discriminated against. Watch ur charges if u stay here!

Gordon W.

I love Savannah. I am originally from Charleston,SC but find Savannah to have a smaller, less jammed-in feel. So I bought a house in Pooler,GA and got two cats, a boat, and a couple of cars to park there too. Who knows what I’ll add later, but I am gonna go see a man about a horse soon.

Adsn T.

Great location with great views of the city! It's everything you expect in the Westin brand. Our film crew enjoyed it.

Daniel P.

We had a wonderful stay and the river/city view was unreal!

Linda E.

Very nice, comfortable room. Always enjoy staying at the Westin.

Michelle G.

We love staying here.Cozy beds,great staff.

Kaustubh S.

Saw the super yacht limitless here. Good harbour.

Tony C.

Great location and easy access to river street via ferry

Rick M.

Our therapists were amazing! We will definitely be back!

Peter N.

While the location is nice and can have a scenic view of the Savannah River, there were some things I wasn't as pleased with. Arguably the biggest annoyance was the ferry. I don't think the hotel owns the ferry, but on numerous occasions we were there on time but would leave earlier than scheduled. In the hotel itself the towels we're stiff and the pillows caused some neck tension for me. Nice location just had some issues.

Necia M.

It is horrible. Checkin to the room , the bed was not made properly, there was dirty tissue found on the bed, the bathroom had only one wash cloth and TV table stand had sticky spilled drink stains. We ask for the room to be cleaned n the housekeeper said we don’t clean room today 12/31/2020. We took pictures and report the room to the front desk agent and requested it to be clean. We spent the day on river front snd return to the room in the evening and yet again, no body wash replaced and dirty wash cloths was still hanged on the shower rack

Christy C.

Absolutely beautiful!

Jody H.

Covid = let’s fire half our staff and give poor service. Spa treatment was mediocre, shuttle service was poor, and golfing was ok except the cart guy on the morning of 12/28 was talking trash and slow. Good side is we got into our room on time and food was ok. Expect Hampton inn level of service.

Danita E.

Beautiful resort well appointed room. Just a shame that you get nickled and dimed to death on top of a 200.00 hold on my credit (not debit card) heck of a way to appreciate the few guests that choose to stay.

Hector V.

Super cool place

Mary L.

arrival at front desk was not friendly Room was not clean and closet door handle came off upon opening, told the front desk nothing was done .

Tanisha A.

Love

Wendy H.

Here the plus: hotel is beautiful and clean and employees are nice but thats it! Now the truth: we booked a room facing the water and we paid more for it, nope we got the golf side. We called to let them know of their mistake and wanted to charge us again 40.00 more!!! Then we were told Complimentary breakfast on the second floor. Nope again! 12.00 for 2 pieces of toast and the cook in the back which you can see clearly wasn't wearing a mask. And there were signs EVERYWHERE to wear a mask foe everyone's safety....lol... Thats was a joke. Hotel doesn't enforce it. Oh and surprise you will be charged 20.00 to park your car in there parking lot and 33.00 in hotel "fees" So let's recap website said 99. Per night we paid extra for water front 129. And didn't get it the wanted to charge up another 40. On top of that. Free breakfast again nope. Charge to park your car. Extra "fees" and of course the normal high taxes. Would i stay here again? That would be a HELL NO!!!

Jules M.

Love the waterfront and the location is minutes to the marketplace. I had a great weekend in Savannah.

Emily D.

Overall, this hotel is very nice and accommodating, however they do not enforce mask wearing at all and folks shamelessly pack themselves into an elevator with you without wearing masks. There was a large convention here when we stayed and I’d say about 90% of their attendees did not wear masks in the hotel. Again, nice hotel, but if you are expecting this hotel to take this global pandemic that is killing thousands of people a day seriously, think again.

Bernard M.

Loved it

Jefam99

I stayed at the hotel for a business event, I was told there would be fees and was expecting some minor fees in exchange for benefits provided. no valet was offered, the wifi was not free as advertised, the parking for my ecent was not free as advertised l, I recieved an absurd amount of email advertising after selecting not to, and the fees were 52% of my room cost (rounding down decimals) I called to discuss it and was put on hold after hold until I was told a manager would call me. They called me 2 hours later and the person I spoke to said everything was normal and hung up on me. Not the kind of treatment I expected.

Elijah S.

This is one of the BEST hotels I have ever stayed in! This place truly offers you a 5 star hotel experience! The views are million dollar views! I honestly felt like I stepped into a fairytale. My pictures don't even do justice for just how beautiful this place is. Come and experience your own Savannah ooh na na!!????

Augusto C.

The best! We had a wonderful experience. The hotel is beautiful and spacious, the views of the river and the city are great, and the staff is friendly and accommodating. They even give you s'mores kits at checkin. What else could you ask for? Super comfortable beds, golf, a spa, tennis, everything you need to relax and just enjoy your stay.

J W.

This is phenomenal facility!

Owice A.

Decent place.

Jillian A.

My husband and I decided to spend the weekend in Savannah to celebrate our first anniversary. Upon entering our reserved room, I realized there had been an error in booking. While I thought our double (which was the only available room when we booked) would have 2 queen sized beds, it actually ended up having 2 smaller full sized beds. When I called the front desk to ask about this, I was informed that all they offered were a single king size bed or the double full sized, and the king rooms were all booked for the night. Upset that I had ruined our anniversary, I went down to the front desk in person to ask if there was any way we could be switched to a king sized room that appeared available for the night on a booking website. Clarissa was very sweet, even wishing us a happy anniversary, and was able to switch our rooms. She was so helpful and understanding of the situation, and absolutely saved our anniversary trip. Highly recommend, and appreciate the kind staff!

Elizabeth P.

Stayed over thanksgiving and giving 3 stars due to a few issues. Room service doesn't happen unless you ask for service. Picked this hotel because it was dog friendly but was asked to sign a form when we checked in saying we would not leave dog in room unattended. We took our dog to dinner and each time we went out but would have gotten an air b&b if we had known this policy ahead of time. Says they are dog friendly but disagree because this policy. Checked out a day early due to the inconvenience.

Michelle S.

Nice place to stay.

Joey G.

Docks are really slow to respond because of COVID restrictions, but really nice spot close to downtown

Joe M.

Beautiful facility from which to view Savannah

Greg W.

The room was nice. Continental breakfast was advertised but then I found out they had “grab and go” breakfast from Starbucks which was not free and they took more than 5 minutes to serve each person so we ended up with nothing because the wait was more than 30 minutes. The rooms are poorly insulated because I could hear the conversation of the people next door and their screaming baby for 3 hours. I will not stay here again. It also sucks that this hotel actually isn’t in Savannah. It’s across the river.

James L.

Stayed here twice and loved every second of it. It's the most awesome place to be and you get to watch all the ships pass you by. Can't wait to be back!

Paul C.

I really liked this property, I enjoyed the location and the sweeping views of Savannah and the surrounds. The free ferry to the City is also a nice addition. The Good - Elites are pretty well taken care of here, as a Platinum I was upgraded to a balcony room (albeit a Golf Course view), in addition to receiving breakfast vouchers which could be used in the Starbucks - Staff are great here, particular shout out to the lady working the Starbucks and the lady who dropped me off/picked me up at the golf course. One of the front desk agents was a touch surly when I was asking for the golf course shuttle, but we all can have off days! - The amenities are nice, pool & hot tub plus the fire pits with a view of the city are great. Very relaxing. The Not So Good - Resort fees infuriate me, $35/day here. Just roll it into the rate and be done with it. Equally $20 for parking a day is spicy to say the least. I’d encourage everyone to write their AG and register a complaint on quasi bait & switch tactics like resort fees. The Westin isn’t alone in this problem, but they are a part of it. Revenue team - I enjoyed my stay but felt nickel and dimed which is why this is a 4 star review and not a 5 star. I’d suggest you think carefully about the merits of the resort fee. Overall I’d recommend it this hotel if you’re looking to stay in Savannah - just go in with your eyes open & add ~$55/night to whatever rate is displayed, make sure it’s still value for you after that.

Andrea M.

Beautiful hotel just an older property. They have covid policies in place which was great!

Wilkerson N.

If any one is searching for good deals for hotels check ??????????.??? booked a resort on there and they had the absolute best prices just about anywhere! Loved this place. Great clean room. Great view of the river and the city. Easy to get to downtown using the ferry.

Robert P.

Nice hotel but service was bad. Was having a great time in savannah until i interacted with hotel staff. Just rude, and unwilling to help.

R P.

A very nice hotel with a wonderful view of the river and city. We have stayed at our share of Westin properties. We were not impressed with our room on the 15th floor at all! It was just a room. The iron was broken and leaked brown water. The towels were not thick and plush. The pillows were too soft and mushy. The tv was a nice size but temperamental. It would arbitrarily turn off and come back on and changing the channels was a challenge. We checked out and later decided we wanted to stay another day.We opted to stay in the same room. I was surprised that the same comforter was still on the bed. I thought it would have been changed in preparation of new guests. The restaurant options were minimal and understandably so due to the economic strain the pandemic has caused. Overall, the staff was friendly, very helpful, and accommodating. We would return and try a room with a balcony.

Heather G.

Wonderful hotel! Wonderful staff!!

Chico M.

Very nice but their customer service needs lots of improvement. Front desk lady was rude and a long line to ask a simple question.

X X.

No masks. No social distancing. People were packed into the elevators like sardines and the lobby was full of people not wearing masks. If this is your thing, great, but if you are expecting people socially distancing or wearing masks..beware.

Evonne R.

Just know that on top of their advertised price they are going to gouge you for an exorbitant amount. My room was advertised for $168 and I ended up paying $250...for nothing extra.. taxes and fees and then additional resort fees. Im a US Navy Veteran and Nurse...i will never stay at another one of their hotels. I really dislike being deceived.

Alisa W.

One of the best night stays I ever experienced.

Mario G.

My wife and I visited in September for her birthday. After drying off from a shower, my wife had a rash outbreak, from dirty stained dirty towels. After reporting it to management, they switched out the towels (not knowing I kept the 2 dirty towels) just in case they didn’t follow up, at which they didn’t, even after I phoned and left a message. I’m leaving this review before I go viral on social media. Please do not stay at this resort, the towels are nasty and management were rude, and non responsive even after filing a report; little do they know I still have evidence as well as my wife continues to have rash outbreak resulting from this incident.

Victoria G.

Have Miguel make you a fabulous cocktail at the Midnight Sun.

Nickolas B.

Wow beautiful room with view and real features meaning everything felt like it was thought out! I was thoroughly impressed with this westin and me and the front desk guy overnight talked about the other locations!

Alexander B.

This hotel really isn’t in walking distance of Savannah, but there’s a free ferry and ubers are cheap and easily accessible. The hotel is beautiful, and run by Marriott!

Macherrie M.

OMG, it was a beautiful experience. Love it

Hector Conde 0.

Great choice for Savanah! Very well located, you can get the complementary ferry to cross the river for restaurants and historic district. Very clean hotel, COVID-19 measures, great attention, parking for $20 and spectacular view. Clarissa at the reception was very kind, nice, and helpful.

Ryan

Wonderful facility and great food. Highly recommend. Free river taxi to downtown. High resort and parking fee, keep in mind when booking.

Barbara F.

Had an amazing weekend. Must have said somewhere that it was our anniversary. Surprised with champagne when we got back from dinner. So convenient to everything in downtown, but being across river was nice and quiet. We will definitely be back!

Anthony B.

Very very nice

Danny S.

Awesome balcony views of riverfront and Savannah

Lateef O.

Truly a five star ?????

Yaniesh Clarke E.

Bed and room had odor , the customer service from the receptionist when we checked in was not welcoming at all so was the person this morning .I booked a king room and was told I had to take queen beds and my money was non refundable.I’ve never been to a 4 star resort and feel like when you inquire things you are being a bother .COVID or not no one should seem this frustrated about their job .

Layne Laster B.

Super comfy bed, great accommodations.

Barbara M.

Great hotel the person who checked me in was great I didn't get his name but he was very helpful and informative. Thanks for for service!!!

Tarren B.

Loved this place. Great clean room. Great view of the river and the city. Easy to get to downtown using the ferry.

Haley J.

Very nice and comfortable. I did not understand the parking situation. No one ever explained it. I may have paid for parking when I didn't have too. Honestly, I'm not even sure. I was also given one price when I booked it. Had to pay additional money when I got there. By the time I got back home after a one night stay I ended up paying about 60.00 or so more than I thought I had to. I'm not sure what all of that was for. My room key had deactivated and it took a couple trips and new keys to get back in my room.

Jacqueline F.

Mr. Arne M. Sorenson, This was the WORSE place ever to stay! I had to give "1" star in order to post this. I really give them No Stars!!!! We stayed at the Westin Savannah Harbor Golf Resort 1 Resort Drive, Savannah, GA 31421 During a pandemic & Hurricane, the staff should have been much more accommodating. The power went out and there was no back-up generator. So, for 4 hours the guest had to climb steps. The hotel was only 10% occupied and instead of putting new guests checking in during the power outage on a lower floor, they told elderly guests they would have to walk up 13 flights of steps!!! The pool deck furniture was stained, dirty and thrown sloppy the entire time we were there. I was expecting this "5" Star Resort to be clean especially during a pandemic. The room was dusty, furniture damaged and broken. The dresser drawers opened on their own. I have attached photos and videos.

Eric J.

Very helpful front desk

Barbara C.

I didn't stay there I was delivering food it looks like a great place nice and clean very clean

Arnaldo P.

Upscale hotel. Beautiful view. Convenient ferry to the river walk. Quiet setting but close to the action at the river walk.

Angela I.

A great place for a bathroom break after riding the ferry over

Angela T.

Guest was too loud and setting off alarms during the night and had to call security 3 times. Also the battery for the safe had to be replaced. The key for the room had to be replaced 4 different times. No what I expected for first and probably last time visit. I will not easy my money or time again

Antonio M.

Hotel had limited amenities and hours on ferry due to Covid, yet packed the hotel like it was housing an army for an upcoming war. Every elevator call was a 10 minute wait. Staff was rude and unaccommodating, had to call the front desk several times just to get towels, and they wouldn't let me late checkout due a "massive volume of people". No valet available and the hotel offered no additional accommodations for the troubles.

Hany S.

Clean

Kim D.

Their communication to the guest are horrible. Never was it communicated to us that there was a resort fee per day, $40. Why would they charge you to pay $20 per night to park? The communication regarding the fairy was unclear, so $30 later in a cab, we made it back to room. No apologies whatsoever for this inconvenience. Had to pay $44 for three ham sandwiches, chips, and drinks at hotel since we were unable to eat at a restaurant due to the lack of communication on the fairy situation. So, for two nights we paid nearly $700 and we weren’t even on site 90% of the time.

T T.

Stayed here twice with in 3 days because it was a great experience! Once for work and enjoyed it so much I went back with my family. Everyone was so welcoming from the front desk to the bartenders ( Mariah, Miguel, and Christopher ????). There is a mask wearing policy in place. Great location directly across from River Street and a short Fairy ride across the river. The Spa was great; the golf course is beautiful. I recommend the river view rooms/ balcony rooms. I have stayed at all hotels on river street and a few in downtown Savannah and this was my favorite, enjoy!

Al M.

My name is Al Morgan and I am writing this review during my 2nd day at the Resort. We are here with a group of 8 celebrating Labor Day and a Birthday. The property is amazing, staff is very accommodating, which is standard with the Westin Brand. As an owner operator of a 120 bed Health Care Facility in North Carolina for over 15 years I know people and the importance of staff and customer service. If you ever come to this property I pray that you are blessed with the opportunity to encounter Mrs. Anna who works at the front desk. Her warm smile, extensive product knowledge, sharp crisis management skills, and her ability to multitask are all but a few of her qualities that my entire party had the honor of witnessing. Ms Anna possess all of the skills that you would expect from a CEO, CFO, or EXECUTIVE LEVEL TEAM MEMBER. My wife and I have 2 more days to attempt to convince Mrs. Anna to move to North Carolina where we could make her our Director of Operations. If I had employees like Mrs. Anna there is nothing that my company could not achieve. We will be back to stay at The Westin Savannah because Mrs Anna works there.

Katie H.

Love the surrounding city, but the hotel was so dirty ( mainly the bathroom). There was garbage in the drawers, red sludge was coming out of the shower, there was mold on the ground and walls in the bathroom, and hair was on the shower tile.

Shawanna J.

Absolutely love this hotel, The staff and the resort is 5 star. However, I am deeply disappointed that during my stay connecting to WIFI is not possible.

Gregory M.

Lovely and nice place

Orenthal J.

Wonderful view

Crystal I.

Nice hotel. Upon arrival the pillow case was dirty and the shower curtain had mold. We requested new linens, which came promptly. The grounds were well kept and the restaurant food was delicious. Just an FYI - during the week, all of the restaurants are closed. Only the Starbucks is open. The staff was friendly and mostly everyone wore a mask. My family and I would stay here again.

Shante C.

The rooms are nice, but carpet smells. The balcony is wonderful with great views across the river. I was sent an email confirming my reservation with a price, but at checkout and upon checking my bank account, my rate was higher. I was charged to self park, charged resort fees, but wasn't available. I tried to dispute with the front desk to no avail. The experience was nice overall; however, I'd ensure that you'll be charged what your initial email confirms. For this reason, I won't return. There is no sense in overcharging people and not have those amenities available.

Troy B.

Great place

G.a. D.

Covid clean, super service, golf greens are well maintained

Dale R.

Beautiful hotel. I liked it was on the opposite of the river. Resort fees and parking fees a bit much.

Anthony W.

Nice place, but @ 260 or more per night, even with covid, one expects at least one breakfast option on the property, not empty promises, and a nutri grain bar

Charles R.

We're still here and have just begun our stay, but I own a Home Repair and Restoration company and the first thing I saw after the front desk checkin was an employee named Pam. She was repainting the hallway by the elevator and honestly it's the little details someone like me deals with day in and day out so I noticed this right away, the attention to detail she was giving to her job was awesome! Wish I had an employee that dedicated to what they're doing!!! She's doing a professional level job for sure and knocking it out the park! I'll post another review when we've completed our stay but first impressions are everything and these ladies and gentlemen here are doing an incredible job, especially given the current circumstances.

Ryan P.

Came here after having a bad experience at another Marriott branded hotel. Beautiful property, everything seemed updated and new. The rooms were nice, clean, and smelled good. The staff was very very friendly. Amazing views from both sides of the hotel. Like how it was away from the hustle and bustle of the city but still close enough.

Krispy B.

Fabulous resort excellent services, staff and amenities.

Tiffany R.

Nice clean hotel and pool. Let us check out late at no charge. Currently no breakfast but tgey do have a nice bar by the pool and fire pits at night.

Ignatius R.

Other than a dispute with the front desk over a higher rate being charged at checkout than website price...our stay was good. Beautiful grounds, excellent riverfront view and the convenience of the ferry to River Street coming right to hotel.

Kendell C.

Love it here super amazing views and foods

Bradley B.

Great staff love the Bar!

Drellie

This is my 2nd time staying and I am disappointed. There has been food left in the refrigerator both times. This time the shower curtain has stains and I had to request they change it out. I normally would have changed rooms but we had already done our massive clean and after doing the same to a dorm room, I didn't want to clean a 3rd room.

Johnnice D.

Great hotel! Totally worth the experience even during covid the free boat ride was my kids favorite part! Amazing staff super friendly

Dee B.

This is a nice hotel but they are a RIP off. Charged me 2 nights on my credit card, when I only made reservations for one night. Had to dispute it wirh my bank. Make sure u confirm your reservations. I didn't . Bar food and all drinks are on the high end $15.00. They have a complimentary ferry that runs about every 30 minutes to take u across the rive. U can get food, entertainment and souvenirs from River St

Ben S.

This hotel is nice and convenient but they’re doing a pretty poor job of policing safety restrictions during covid. Will not be back until after this all passes. Otherwise, the view and the ferries to and from downtown are great..

Batsheva W.

Nice staff, clean place, beautiful property!

Lashunda W.

Nice older hotel. I would recommend. Really wish Covid-19 wasn't going on I feel things such as restaurants would be better besides the limited menu. Also I wish there was a microwave in there or is that not for the high end hotels just the cheap one's... anywho.. good stay

Shanda H.

I was here for a training, and I LOVED it. I loved it enough just to make a day trip back. I've traveled through Savannah several times, but I never stopped. The Westin is a very nice hotel on the Riverfront. To get to the other side you can drive or catch a ferry boat. I've never been on a boat, and never thought I would. But, I rode the ferry boat and enjoyed it. There's a port right there so these big cargo ships come through. I've never seen ships this big in person. I could not wait to get out of class just to sit by the water, and watch these ships come through. Water is relaxing to me. So, I really enjoyed being right there at it. My last day there, I saw a dolphin swimming in the water. It was a sight to see. Joe's Crab Shack is on the Riverfront, across from my hotel. I sat outside to eat and enjoy my lovely view. I can't wait to go back with my family.

Marco G.

Had dinner so i stayed

John D.

I was disappointed when I encountered people strolling through the lobby with dogs. & on the elevator.

Kimberly S.

Beautiful hotel...

Marcella R.

If you are nervous about being in a hotel setting during COVID do not stay here. They have signs throughout the property reading that mask are required BUT yet many guests completely ignore the signs. It is being required but not enforced. Our room had a bubble gum wrapper on window sill and a bobby-pin on chair. We had a beautiful view but windows were dirty. If you are a Coke lover bring your own. This is a Pepsi property.

Russ W.

Friendly and helpful staff. Great views of the Savannah River.

Trese W.

The room was amazing!!!

Felecia G.

Beautiful waterview, despite Covid-19 restrictions, still a nice stay

Nate H.

We stayed during my wife's birthday and our wedding anniversary. The hotel room had roaches, blood on wall, iron in room was stained and unusable, many resort amenities were closed to include the restaurant, and we were placed in a handicap room. We complained to the hotel shift manager as well as the general manger and opted not to do anything.

Dr G.

no housekeeping during covid and no restaurant during covid either, the hotel is in a harbour away from everything so you have to take a ferry to get out of the hotel, and the golf course and gym are on a completely different harbour so u need to take a ferry there too. not to mention no one wears masks. horrible location!

Judith W.

Absolutely beautiful inside. Pool area is gorgeous with perfect views of the river. Definitely going back soon.

Mel M.

We went there for our Anniversary. Booked a Riverview Balcony Room upon arrival was informed of our 2 double beds Golf view. The check-in clerk was rude and acted as if it was my fault because I had booked through hotels.com instead of booking with the resort. She acted as if she had done is a favor to move us to a room with a King bed. The prices of alcoholic drinks were insane as well as the food prices. The resort itself is absolutely Gorgeous. Very well kept and the room had a nice tv with plenty of outlets for charging stations.

Adam C.

I had a very enjoyable one night stay at this resort. I was traveling down to Florida. The rooms are very clean in the staff pay good attention to social distancing and mask requirements. As you would expect during this time the dining and restaurant options are minimal.I did not choose to enjoy the pool or the jacuzzi but they seem very nice and the outdoor seating was pleasant. The resort offers breathtaking views of big ships coming in the harbor

Rodney Y.

Amazing staff.. the pool is on the river.. Kid friendly.. The rooms are excellent

Michael W.

Such a wonderful experience. Great service. Love this hotel. We loved the accommodations and enjoyed the staff. This is a great place to stay in Savannah.

Michael H.

Was told the rooms were 160 a night. We stayed two nights they placed a hold on our card for $200 it said it was for incidentals which is fine. Understandable. When we checked out and were on our way home they had too a additional 500 out of account. When we called and asked they tried to make us think we were crazy. And was told they didn't see any additional charges.

Sherry B.

This place has the best views of the river! Great pool and hot tub

Emily D.

Shower pressure wasn't good, coffee was not hot, zero room service, messed up on my card charge twice and a bunch of hidden fees. After we got home they still continued to charge my card and zeroed it out after had checked out and came home. This hotel will never happen again and I do not recommend it to anyone else.

Max J.

Relaxing. Clean. Dog friendly. Don't bother checking in online though and thinking it will be touchless. Still have to go through the same check in as usual upon arriving face to face and touch their pens and receive actual cards.

Behrouz F.

Nice place but very crowded

Jesse Z.

While the hotel has a great view, the food was mediocre at best, no room service, restaurant operating hours are not ideal, and our room was not serviced at all even though we stayed 2 nights. Overall, the hotel was understaffed for the number of occupants, and the room charges are exorbitant given these shortcomings.

Maria W.

Check in was a bit rough as we waited almost an hour and a half for our room to be ready after being on the road for 4hrs. They were slammed but def didn't feel like it was handled at all. Plus it was our 8th yesr a anniversary!!! After managing my attitude, from there it was smooth sailing. Loved the pool-especially! The Escape bar attendants were on point! I would love to return as my family and I are frequent Savannah visitors.

Rasheedah

Hotel is nice, but it was my first and prob last time staying at the resort unless some changes are nice. Pool is too small for the amount of people that occupied the hotel for the weekend. You can't social distance and the limit was 160 people for the pool. Kids were in the pool all day until the pool closed at 11pm. They need to have an adult pool or hours for the children. Could not enjoy the pool area because it was crowded and way too many children. Also, it was a lot of dogs in the hotel, and I just kept think of mg about all the germs. Could not eat Sunday brunch at the Aqua necause they were not alone. We have no room services or staff cleaning rooms and replacing towels. There is no point on resort fees if you can't enjoy the amenities. Bar by the pool was awful. Long wait time and the chambord was flat. Waist of money. Very disappointed with Marriott.

Dee F.

Ruined my birthday plans. The room was not ready when we showed up. Anywhere else check in time is 3pm but yours is 4 and when asked do you have any idea when it would be ready... your mangers response is “I don’t know” Then you had my husband pay in full for the room and we riding around wasting time and gas waiting for you to clean a room. It’s almost 5pm you’re cutting into my celebration and the manger you have on duty has no customer service skills what so ever ! Didn’t even offer me anything to drink or eat and heard me mention in conversation I was hungry from the drive. NEVER AGAIN!!!

Ivy S.

Great location. Beautiful scenery...but i was not at all impressed with this hotel. First, there are no microwaves in the rooms, only downstairs in the business area. Second, there was a full size duvet for our king sized bed in a king sized duvet cover. And lastly, there was a pair of dirty socks (not ours) under the bed. Overall, pretty disappointing. I will not go again, nor will i recommend it to others.

Ahteona G.

The Westin is probably the best hotel in Savannah!! Highly recommend. due to covid I don’t think half of the fees should still be applied. Also, get verification and a RECEIPT from your desk clerk , mine told me one price but when I checked my card they charged me twice that amount!

Miro Z.

Nice wonderful location

Brian M.

Amenities not available but resort fee for them was charged

Mog C.

Has adequate parking and it easy to access straight off the highway instead of being buried in the historical district. Located across from river street, so it has great views of river street, especially at night. Water taxi is a fun way to cross the river to the street. Rooms are single room layout with a small bathroom. Nothing special... its okay.

Jeff B.

Great location/room

Colton C.

First and foremost, the hotel itself is stunning. The rooms are immaculate and the views are impeccable. All that should have made for a wonderful experience. It did not. The staff is inept. Before booking, I called to find out what, if anything, was closed due to COVID-19. I was told that the only thing closed were the restaurants. The spa, pool and golfing area were open. This was not true. The pool was open, but the spa wasn’t set to open until July 2nd. This was not a delayed start date. This was the originally scheduled date. Also, during this time, no room service or housekeeping would be provided. I’m not upset that these things are closed, I completely understand, but the fact that this was not communicated before we arrived was frustrating as we were here for my fiancées birthday and the spa was the driving decision. But whatever, stuff happens. But the biggest issue came when we tried to change the card on file. We paid for the room on my card, and then tried to use another card for the incidentals and additional fees. I was told this would be no problem. I confirmed that there would be no additional fees on this card unless we charged something to the room. I was told that was correct. The next morning, however, the room charge ($900) and two charges of $100 holds were put on BOTH cards. We spoke to the same woman at the front who had told me that no additional charges would be applied, and said that these aren’t “charges” they’re holds. Pending charge or not, that’s over $2,000 that is unavailable to us on our trip. We were livid, but still kept it cool. We asked that the holds be released from the card on file, and to remove that card entirely. She agreed. Now, three days later, ANOTHER charge of $100 has been applied to the card we asked to be removed. When we called down to the desk, low and behold, that same incompetent person failed to remove the card but released only the room hold. I don’t know if she’s new or just overworked, but her carelessness has made this trip much less enjoyable and has left a sour taste in our mouth about the resort as whole. I hope when things slow down, that she’s able to take some time for herself, because evidently the stress of her job is too much to bear.

Nicole S.

Amazing hotel! The bed was soooo soft and comfortable! We had a great view in our room! WE WILL BE BACK!!!

Travis A.

$430 in amenities charges!

Emily M.

I have grown up going to this hotel every summer for the GMA conference with my family. As I have gotten older I continue to vacation at this hotel with my husband, family, and friends. Last month I put together a bachelorette trip for my best friend (who also grew up staying at this hotel with me). Understandably, the overall experience of the city was disappointing due to covid-19 as businesses and shops were not fully operational. The hotel specifically seemed promising as we enjoyed most of our trip lounging in the pool. However, one of our nights was a little chaotic due to a fire alarm around 10pm. We opened the door to find an odd smell and a staff member repeatedly talking in to his walkie referencing the room next to ours, not even acknowledging us. We started our trek down SIXTEEN flights of stairs to get all the way down and the lobby tells us it was a false alarm. Annoyed that we walked all the way down, we were relieved our night could continue. However, when we returned to our room we were greeted by inches of water outside of our door. When we told the staff he briefly exclaimed we will need to move your room. I replied “well is our room okay to go in? Is our stuff ruined”, in which he rudely explained he had not even gone inside. Not only were we told this was a false alarm, our room had not been checked to ensure the safety of our items. We were separated from our other friends staying down the hall, had to move ALL of our items (four girls on a bachelorette trip in one room) with no assistance while water seeped in under the door. This was a disappointing experience but I will not discredit all the other wonderful trips I have been able to enjoy at this property. Hopefully we will be able to return soon to reinstate the positive memories I have enjoyed since I was little.

Ricardo M.

Great

Tyler S.

Nice clean hotel. The ferry running every 30 minutes was awesome and convenient. Pool was a little crowded due to reduced seating. Water pressure is terrible!!!!! Really feel like they should reconsider the resort fee if people can't get a seat in the bar or a chair by the pool.

Starry1219 R.

While the hotel was nice, I think we would have had a much better experience if all the amenities were available.

James M.

Awesome view of Riverstreet Ga. Free ferry runs until after dinner hours which crosses the river for a great view of the Talmage Memorial Bridge. You see mega yachts and massive shipping containers. The hotel is really nice, but I was just parking there. Great pool

Marcus G.

Pets where everywhere and i have been sneezing for days. Hallway elevators dining pool area a little to much

Danielle W.

So first off, I would have given this place 1 star had they not attempted to make up for one of the many complaints I have. Also, I want to say we were going to spend $1400 here for 4 nights. But the fact that it had multiple restaurants, a spa, a golf course, a pool and jacuzzi, and a free ferry over to downtown... We figured it was well worth it. When we arrived, we noticed that the guest parking was $20/day. A bit ridiculous when we were spending the amount of money that we were. And then when we were checking in, they decided to tell us that their spa was closed, that they weren't serving breakfast and none of the restaurants were open and Starbuck would only be open for a few hours on Saturday and Sunday morning. Nothing on their website mentioned this. They gave us our key and we went up to our room. We opened the fridge to put our drinks in it, to our surprise, there was left over to-go for from the previous guests. And the room immediately smelled like rotten food. So we went back down stairs and complained. They apologized and sent to service to clean it up. About an hour later, we had sparkling water, cookies and an apology note from hospitality. (The reason I'm giving them 3 stars instead of 1). Now, the other reasons we decided to cancel after 1 night and book a bed and breakfast in the downtown area. 1. The ferry to downtown only ran for a few hours in the morning and a few hours in the evening. So all of our meals would have to be either delivered, or we would have to time the get just right or drive 10 minutes from the resort to downtown, find parking, then a place to eat. 2. The hot tub was NOT hot.. at all. It was luke warm at best. 3. The fire pit only lit half way. 4. All of the cushions on the chairs and canopoy beds were stained. 5. There was no coffee maker in the room... And when Starbucks is only running a couple hours, 2 days a week, it'd be nice to have a coffee maker in the room, at least! DISAPPOINTING!

Theresa K.

Nice hotel. Clean rooms. Free water taxi every 15 min across the river to river street. Starbucks on site. Beautiful views. Quiet. Loved our 1 night stay!!

George B.

No amenities. Had to uber out to eat. Charged $33 a day for resort fees without any open than the patio bar from 12a-8p. I have visited here several times. I will not return. Caveat emptor!!

Y.

Very clean property and customer service was superb the grounds were well kept but the pool was murky. Water taxi to river street was easy and efficient.

Angela H.

Everything was great very safe Was very Safe (covid-19) Very clean

Sue F.

Very clean and have beautiful view outdoor. Excellent customer service!!

Merril M.

Not anywhere near the type of Westin We stayed in at Ft Lauderdale. This is more like Westins cousin. Someone else's dirty wash cloth was left in the ???? and none for us. Then we were only brought 2 . Shower got slow on shower 2 view is breath taking though

James O.

Went to the Westin with my brother to have a family weekend since we don't have the opportunity to see each other often. We decided to golf and relax at a higher end hotel we thought. Long story short we were accused of stealing a bottle of wine from a wedding that was on property as we walked by it. We were scream at and threaten to have the cops called on us, as if we had committed a heinous crime (which we DID NOT take). We have never committed a crime in our lives and to be berated like we were still shocks me to this day. This incident completely destroyed our trip, since that was the only thing we and the staff could talk about since it was so outrageous. I would not recommend this hotel to anyone! The way they handled the situation was subpar at best.

Bruno T.

(Translated by Google) Very comfortable hotel, our room was clean and the staff was smiling. Prices just a little high but frankly the stay was perfect. (Original) Hôtel très confortable, notre chambre était propre et le personel était souriant. Prix juste un peu élevés mais franchement le séjour était parfait.

Mo D.

Stick with this review, it's bad before it gets better. I used the Westin as my wedding venue. That experience was ATROCIOUS. If I could go back and do it again I would not select the Westin. They lost my wedding cake (two whole sheet cakes!), wine we had purchased specially, lost the cake topper, did not save the top tier like we had asked, food was worse than the tasting, and the serving staff bad mouthed us to our guests by saying we didn't purchase enough cake. The food was not worth the cost and the quality did not measure up to the tasting, and lastly the staff started turning on all the lights and cleaning despite having the place reserved for another hour. With all of that said, the staff I interacted with as the bride were extremely professional and courteous. We called the coordinator after we learned of how much went wrong and she tried her best to make it up to us. They reimbursed us, gave us extra accommodation, and provided a few packages for the negative experience. They turned a horrible experience into something I'm not as bitter about. The hotel room itself was very comfortable and fitting a grand wedding night. The spa and golf course were divine and would not hesitate to go back as a guest in this capacity. I truly believe that they cared for the mistakes that were made and did their best to help ease it. Even with that, I can't recommend this a good venue only a good place to have fun in Savannah.

Felix Antonio Carrillo O.

(Translated by Google) Fine (Original) Muy bien

R E.

We decided to escape for a few days and this place is so nice. It's super clean and the staff are very nice. The location is near the free ferry. Gym and club house are very nice. Highly recommend it for a break.

Mark C.

Music at the pool was so loud and obnoxious I had to leave

Tony T.

Excellent champagne brunch with lots to choose from for $49. It's a bargain considering endless champagne/mimosas and several different entree/brunch items. Great friendly service and live jazz music also. Very enjoyable!

Big G.

Beautiful

Katie D.

Beautiful hotel! We went over to see the Gingerbread displays. It was a lot smaller than it's been in previous years. But it was still really neat to see and they hotel's Christmas decorations are lovely!

Danielle P.

I went to a Jazz- Bubbles- Brunch at the Westin Harbor Resort during the Savannah Food & Wine Festival a month ago. Parking wasn't included in the ticket, you will have to self park for $17 or park really far and walk in, its doable. The resort is gorgeous, relaxing and very welcoming. Staff greeted us kindly and gave us info on the brunch location on the 2nd floor. Upon arriving we wandering around a bit, walked outside to view the harbor out back. The weather was perfecto, so we chilled until brunching time. The brunch included all you can eat everything, I mean it was absolutely amazing from the music, waitress staff, bar tenders, and the food was Delishhhhhh!!! Make sure you don't eat breakfast, you need a appetite to really enjoy all the flavors. Savannah is a foodie city indeed, it never disappoints. The price is really reasonable considering the amt of food and service you are receiving. Tip: They do have this brunch on Sundays if you wanna visit, you just wont receive the glass we received. But the wonderful service will be the same. Yes, I would go back just for the brunch!

Steve M.

Outstanding!

Jason D.

Great place to stay and see Savannah, GA!

Donni T.

Cool

Deshon M.

Great place

Maria M.

We went for the Sunday Brunch. The Greeter Charles opened us up with a warm greeting and a little information about our event. This was a very Warm atmosphere the food was outstanding. Service was excellent. I can't wait until I visit this establishment again. I would recommend it to anyone.

Merlin O.

Nice facility.

Guardian Angels Sitting S.

Great Staffing from the time you walk in. Beautiful place and wonderful people.

Nina W.

Spacious rooms great southern hospitality

Derek F.

Right next to the convention center and a regular shuttle ride or boat ride to the action.

Brittany P.

My husband had a work conference on his birthday. Fortunately, Ms. Ana was working and orchestrated the most wonderful night for us. She rallied the entire staff and made the entire night and experience delightful and memorable. We plan to return and ask for her specifically. A special birthday treat in the room, help with reservationtions, and good questions to learn us and make recommendations. The hotel itself is amazing, but SHE is the epitome of quality hospitality service. Furthermore, everything about her and her generosity seemed genuinely generous, FROM THE HEART, and helpful. Bless her and we will stay again in the very near future.

Johanna S.

* Just to update: The pictures I posted are now gone. This place feels shady. Our room was absolutely filthy. It was clear that they did not change the sheets from the previous guest prior to our arrival (See pictures). The bed skirt was stained with coffee and we found a few stains on the sheets. The bottle of water that carries a $7 fee if opened was half gone. The chair at the desk had crumbs all over it and the side table had a ring from a mug. The travel size shower gel in the tub was open and half gone. Shockingly dirty, especially for a four star hotel. Starbucks associate and the gift shop associate were both very friendly.

Dorrace H.

Outstanding service,especially considering the crouds they were dealing with.

Jim B.

Wonderful stay.

Stephanie A.

The best hotel in Savannah!!! The staff is amazing; everyone, from the valet, to guest services, restaurant and room service to golf cart guys. Especially Anne Bone and Amy (front Desk) made our time there the best! Wonderful for kids with lots for them to do daily.. If you are planning on going to Savannah,I highly recommend staying here, you will not be disappointed.

Dave R.

The Legends of Golf play there

Amy L.

I was charged mistakenly for a meal I did not eat. The Westin acknowledged their mistake but refuse to reimburse me in a timely manner. It will take up to 15 days for them to reimburse and provide an accurate receipt which is ridiculous considering they had no trouble charging my card.

Chris H.

Upscale hotel, great location and clean rooms. The bar staff is very professional.

Shun D.

Rough start, but nice staff very helpful and accommodating

Dré T.

Very nice place. The staff is great. Rooms are very nice.

J C.

It is what it is, a place to stay.

Michele Dicus (.

Clean bathrooms

Brandon W.

Excellent customer service by all staff. Tesla charging stations in great location. Get River view and enjoy the occasional cargo ship go by. Rooms clean and well maintained. Free ferry to across the river makes it a great spot. Gym is at club house.

Ramona C.

We really loved our stay at The Westin Savannah Harbor! They a have super easy ferry across the river or a shuttle as well from the lobby area. We had a beautiful room with a view of the river and lots of room to accommodate our suitcases, etc. We were upgraded upon request due to our status. The drinks by the poolside were fabulous, and the staff were all very attentive. We had a slight issue with housekeeping not giving us bath cloths, but they sent some up right away. The valet staff were all especially sweet.

Elizabeth C.

We visited for a wedding and everything was lovely. The setting on the river for the ceremony was gorgeous but they obviously put a lot of effort into all the details of the guests’ stays as well. The front desk helped us with travel and fixing a huge error we had made when booking. We also thoroughly enjoyed the bar downstairs and all their delicious cocktails.

Erica B.

The rooms are nice especially if your facing the river, extremely clean and the front desk staff are very pleasant.

Curt H.

Very nice place to eat ...

Robert S.

I would have given them a zero if it was possible. I was on their golf course in Dec 2019 and stepped into a grass covered sink hole caused by a leaking sprinkler head. I injured my back and after trying to use the button on the golf cart to call for help 5 times (it is not monitored) my son called and I was carted off the course. I spent the next 1.5 days in bed in severe pain and then had to fly home to Denver. I was in bed for another week and missed 5 days of work. I never heard a peep from the golf course or the hotel while I was there and no one even offered to comp the green fee or hotel. I tried calling the hotel manager when I got home but he pointed to the course manager. Finally I reached the Marriott insurance adjusters who were incredibly rude and accusatory. I called Marriott guest services and they were of zero help! Indeed, they actually never got back to me until I sent 2 emails and called them back. This has soured me not only on Westin but all of Marriott International. I normally travel a lot and have sponsored several large meetings at Marriott hotels in the past. However, that is in the PAST. From now on I will try to stay away from Marriott as best I can.

Jerry M.

Would not recommend this hotel it’s definitely not a 4 start hotel as stated I believe the resort is what makes the hotel stand out but the hotel itself especially the rooms is not consider 4 stars I done stayed at other hotels in the Savannah area like the Hyatt & The Marriot I’ll recommend those hotel over this one any day I stay for 3 days and my room was half clean and when I ask for linen change nothing was change but pillowcases I overheard a housekeeper supervisor arguing with housekeeper about how many rooms she had done it was so unprofessional will not be returning this property ever again not worth the price or the suffering

Qiana B.

Great hotel. Clean with spectacular views. I had an issue with my bill and it was resolved immediately. Beds and linen was fresh. I love the lavender sleep oil provided. I'll definitely be back.

Uniquecreationsbyrobyn

Beautiful during the holidays. Decorations was perfect.

M W.

Very helpful staff and comfortable rooms.

Kelly F.

Had an 80 minute couples "massage". The lady that gave me my massage I don't think she actually knew how to do a massage. I felt as though I had a back rub the entire 80 minutes. Felt worse than when I first walked in. Not at all the experience I imagined it to be. Unfortunately for me, there was also no manager on duty that day and therefore I was barely given a discount. Paid over $500 and only got a back rub. Very disappointing experience. By the way, I have had many massages in my life to know what a massage it to feel like.

Greg Q.

Was a Great place to stay in Savana Georgia. Nice place and great night views of old town.

Stev

Ultimate getaway

Boop Badity (.

Everything was great. The only problem was the WiFi. It was like stepping back in time to the early 2000s. Not only are you NOT automatically connected but if you go down to the front desk to get info on how to solve the WiFi connection problems, Dyar (at the front desk) makes you feel like an idiot for even asking a question.

Christine V.

Slept so well, when I got home, I had to buy a new bed.

Ashley Kellar (.

Love the gingerbread houses at Christmas

Timothy M.

Beautiful.

Zion W.

It's the westin....need I say more

Ryan 1214

Ive stayed here multiple times and have to say its a great hotel. Having it right outside of the city is great since its more private and relaxed. The staff here are so helpful and the rooms are very beautiful. The hotel is located right on the water and it's amazing to see the giant container ships pass throughout the day. The golf course is great as well and has some neat holes to play on. I would say I do wish there were more dining options. Overall great hotel for what you pay for. Will definitely be back!

Robert H.

Nice place! Very clean. Beautiful location.

Shawn B.

Great place to stay!!

Kevin M.

Fantastic place for a largish meeting. Friendly staff!

Jim M.

Had a good stay multiple times. This is a Westin so they are similar to all the other Westin hotels. On Savannah River with great view of passing ships.

Sammy D.

We were there for new year's eve! Beautiful property, on the water, a golf course and racetrack. Restaurant inside is great too.

Glenn A.

This property has significantly gone downhill since Marriott purchased it. My wife and I would stop midway to and from Carolina from Florida. Being tired we would order room service. The room service menu was wonderful when Westin, now room service menu is nothing but bar food. We will not be stopping there anymore. The prices are not a value with the changes to the property.

Fidel M.

(Translated by Google) It is very cozy, located in the middle of an island in front of the historic center of Savannah (Original) Es muy acogedor,ubicado en medido de una isla frente al Centro historico de Savannah

Ben T.

Had an amazing time here, beautiful hotel!

Cynthia M.

Xmas dinner was the bomb!

Suzette B.

Quiet, relaxing , beautiful hotel. Convenient to city with ferry service.

Marcie S.

I made a reservation for New Year's eve, & my husband became sick, so we can not make it. I was told I could cancel up to 24 hours before check in. I called two days prior and they refused to cancel and reimburse me, $300 plus. If I could give them zero stars I would.

Mademoiselle O.

$159 room per night. Very reasonable for this hotel. $30 resort fee daily. Also great if you use the amenities associated with it. (Bikes, golf, spa) $18 self park daily. Spaces were tiny and fill up quickly. Ferry runs frequently across the river and runs late at night. The restaurant prices were very high. $49 Sunday brunch. Didn't like that the spa is not on property but down the road. $135 facials was too much for me. All in all if I made more money I would stay here again.

Sharon S.

The Aqua Star has awesome food. So many choices.. Staff is so well trained and attentive. Had the Buffet at Thanksgiving and for Christmas. Loved it !

James K.

Outstanding and has improved tremendously!

Christina L.

Impeccable experience. Truly was a luxury to stay.

Sherry M.

Staff is awesome. Only problem was bathrooms on second floor was in need of supplies and servicing.

Marco N.

Nice hotel. The food options are not the best and they are definitely overpriced. However the staff if friendly, the place looks good, the beds are top, the giant boats outside the window are fun to watch, the pool is very nice. The AC in the big ballrooms downstairs is a bit too much.

April M.

Recently I dined here with my family for the brunch buffet. Ask for Rhonda, she's the best and made my family feel at home. :-) also great food and live music too. 10/10, will return!

Austin J.

Gingerbread houses were impressive, made by students in the local school district.

U.s. Lawns Of Cleveland E.

Beautiful

Roy L.

Great art work!

Kimberly C.

The Westin never disappoints us We thoroughly enjoyed ourselves once again

May W.

Beautiful hotel with friendly, helpful staff. Great amenities and easy access to downtown Savannah.

Michael K.

Love!

Athena D.

Great hotel. I especially loved all the gingerbread houses they had on display & the Christmas decor. I loved taking the ferry back & forth each night to go to a different restaurant. The service at the hotel was very good.

Laurie W.

All of the staff are wonderful here. They Bellman & Valet provide that wonderful southern hospitality greeting and are very accommodating. The Servers, Housekeeping and Front desk round out a great experience. Rooms are comfortable, housekeeping/maintenance could be a bit better on , deep dusting (like under the dresser/TV but they are good.

John S.

Need to a better eye on ypur employes

Heather P.

Lovely and very very comfortable!

Fork U Academy (Bill B.

A Fantastic property. I have stayed here many times and I always love it

Rudhan G.

The hotel should allow Dominos and other food delivery apps to deliver in hotel. The hotel is freakin’ expensive.

Tom Thompson J.

The Boat Lighting Parade was awesome this evening..!! Lots of awesome looking boats this year..!!

Shannon I.

Absolutely beautiful

Edward S.

Best place to stay in Savannah! ...real treat being on the river and taking the river taxi to Old Town Savannah.

Pam J.

The golf resort offered a beautiful glass-enclosed venue, with views of the golf course and the Talmadge Bridge in Savannah. Perfect for casual or formal affairs. Ample parking. The hotel rooms were large, nicely appointed, comfortable and afforded easy access. Many amenities are available. Easy access to downtown Savannah. There is a free shuttle to the golf course.

Gabriela F.

Beds were comfy and the hotel appearance overall is nice. We arrived at 11pm on Friday for check in. Saturday morning, the Aqua Star, breakfast was good but a little steep; $25 per person. At night after a long day in Savannah I noticed a little “toy” on the ground in the corner. Just to realize it was a magic mike miniature, funny and it makes me wonder what happened in that room but shows the lack of attention in the housekeeping department. And the shower is hot where it indicates cold and cold where it shows hot, you just have to sit there and play with the faucet to try and figure a temperature blindly. There’s a $33 resort fee that they charge daily. Which I did ask if there was something that could be done since we didn’t use any of the amenities. To which I was told “The resort fee includes all listed, we don’t charge based upon usage it is just a fee that shows on the web site.”

Suzanne M.

Nice pool and beautiful view across the river. However, our room did not provide any info on spa, restaurants or events. Room was clean and accommodating but overpriced!

Suzanne C.

We used the marina dock. Ideally situated on the sunny side of Savannah river. New repaired dock.

Renee G.

Loved it

Michael P.

We attend a conference here each year, and it is always clean but if your are handicapped, beware, you will have trouble getting across the river. We made the decision to drive to Hardeeville, SC to eat this past year. The rooms are nice and also the meeting rooms.

Gregory L.

Nice views. Friendly service. They did drop the ball on our 3:30 AM ride to the airport, but we still made our flight. The room was just the right size to not feel cramped for an 8 night stay. Be sure to plan a few extra minutes when taking the ferry. But if you request a river view room, you can see when the ferry is coming!

Josie S.

Lovely place. Only stayed 1 night but it was great. The food at the Aqua restaurant was fabulous.

D A.

Nice hotel

Jo W.

Great service beautiful hotel. Staff very friendly free river ferry to town would recommend

Carlos P.

Great place with a nice view.

Sal H.

Be aware hotel Ripped me off. I booked with priceline and the hotel still charged me for my stay. I sent them all my statements now I have to dispute it with my credit card company. Hotel doesn't care . I travel every week for work and I spent a $400 just at the pool bar. They lost my business and my companies employees will no longer stay here

Michael S.

Had a nice time staying here, very convenient and good brunch.

Necole T.

It's just beautiful!

Richard B.

Very happy... Certainly live a return visit

Kana S.

This is the sort of place where every cushy detail is attended to—a luxury experience. In the room: Starbucks coffee, down comforters, rain-showerhead, sleep-well lavender balm, easy-order breakfast brought to your room... And spectacular view across the river.Add in the hotel’s beautiful outdoor pool, spa services, and other amenities, and your stay becomes an oasis of PAMPERING!

Tonia M.

Amazing as Always!

Earl H.

Great every time we stay here

Elizabeth D. S.

Making Everyday count!!! Super Great Team. Thank you all!!!

Bud Johnson P.

Gorgeous venue for a wedding in Savannah!!! Excellent staff, beautiful spaces & delicious food!!

Linda P. L.

Great posh across river from Savannah.

Doug D.

1st rate hotel . A Notch above the others in Savannah

Clayton R.

Pay extra to ger high room facing river street

Dawn B.

The drapes were broken, the furniture was stained (I don’t want to guess with what) and someone on the staff stole my air pods!!!!! The hotel setting is beautiful but, don’t let this deceive you, the setting and lobby is way better than the rooms. Definitely didn’t see $400 a night value...and to employ staff that steals from guest! No one even bothered to pretend to care about the theft, they only wanted to know when I was checking out (it was a marathon going on at the time which wasn’t mentioned when I booked the room) Shame on you Westin, the worst one I’ve ever stayed at

Southernsoul86

Lovely, quiet hotel

Dj Dr Doom The Peoples C.

Beautiful hotel!!! Love to stay here.

Adria C.

The Westin was nice however, upon arrival I was asked to give my credit card for incidentals. I was overcharged approximately $217.00 and a month later I am still waiting for my refund. I don't understand how it takes a minute to take money from your credit card and a month to return it.

Donna Mcstravick W.

Beautifully-appointed, great ambiance and location (easy in/easy out to 17/I-95) delicious breakfast, professional and friendly/helpful staff, and fantastic room and bathroom! Great new shower faucet design. 5 stars all around, EXCEPT for the pillows...love you Marriott hotels, but hate your pillows! One is not enough & 2 is too many! Would love for your hotels to try "My Pillow" or something like it!

Mike F.

I love this place. Well-appointed large rooms. The hotel staff go out of their way to make sure you very pleasant stay. Fantastic Golf Course. If you're in the area I highly recommend you stay at the Westin Savannah Harbor

Ricardo M.

(Translated by Google) Good service and special For a few days (Original) Buen servicio y especial Para pocos dias

Nancy C.