My appointment was made weeks ago and I got a call two days prior saying They had to cancel it and move it to earlier in the day original appointment was at 5pm I left work early to accommodate them I was running 5-10mins late I called and they said they would only be able to do half of the service because I was gonna be 5-10mins late!!! When I agreed to be there hrs before my original appointment!!! They should’ve accommodated me!!! I’m very disappointed I turned around and told them I will find a new spa
I have been to this spa several times and it has always been a good experience. But TODAY wasn't. Last time, I had a facial and their esthetician ( Jessica ) did really great job with extracting my pimples and cleaning out the gunk. However, when I visited the spa after reopening my experience wasn't the same. I booked a facial as always and esthetician (a new one ) asked which kind of facial I would like to go for and I told her to do usual one (acne facial) and she did it. There was NO EXTRACTION in the process which was very very weird. I had a few breakouts when I went there and she dint even touch them and facial was for 110$ so I kind of felt like it was waste go money. Also, I DO NOT like the way they try to forcefully sell the MURAD products in the end. I already have a skincare routine and I know my skin needs and everybody does ;so making a suggestion is okay but forcing it is weird. Maybe just next time I will tell them before hand to include extraction in the acne facial. On a side note, I do not like the person who takes appointments on the phone (Stacy, if I remember it correctly). She called me before reopening as I was on their wait list and told me about their availability schedule. I asked for anytime after 5 PM and she told me that they are open for limited time at the moment and she tried to book me for a random time and when I told her that I am not available until 5 pm as I work, she said then I am sorry we do have limited operation hours. She NEVER mentioned that they are open on the weekends until I asked. Also, next morning on their instagram page I read they are open from 9 AM to 7 PM and when I inquired on Instagram they said that they were unsure about their opening hours earlier. THEN WHY TO REACH OUT TO PEOPLE WHEN YOU ARE UNSURE ABOUT THE HOURS. I just did not like the behavior of people over there this time. I don't know what changed because I never felt the same way before.