####UPDATED #### 3/18/2021 I have been to Spa many times after I wrote my previous review. They have been very kind to me. Their facials have done wonders on my skin. Visiting the spa in general makes me happy. It smells so good in there and music is very relaxing. I am curious to try their body wrap in the future. Their shop has really great products which you may not be able to find else where. Do check it out if you ever plan to visit it. Don't forget to taste their apple cider , it's yummm :) Overall, Its a very clean place. They are taking all the required precautions. I highly highly recommend this Spa especially for facials and massages. ----------------------------------------------------------------- I have been to this spa several times and it has always been a good experience. But TODAY wasn't. Last time, I had a facial and their esthetician ( Jessica ) did really great job with extracting my pimples and cleaning out the gunk. However, when I visited the spa after reopening my experience wasn't the same. I booked a facial as always and esthetician (a new one ) asked which kind of facial I would like to go for and I told her to do usual one (acne facial) and she did it. There was NO EXTRACTION in the process which was very very weird. I had a few breakouts when I went there and she dint even touch them and facial was for 110$ so I kind of felt like it was waste go money. Also, I DO NOT like the way they try to forcefully sell the MURAD products in the end. I already have a skincare routine and I know my skin needs and everybody does ;so making a suggestion is okay but forcing it is weird. Maybe just next time I will tell them before hand to include extraction in the acne facial. On a side note, I do not like the person who takes appointments on the phone (Stacy, if I remember it correctly). She called me before reopening as I was on their wait list and told me about their availability schedule. I asked for anytime after 5 PM and she told me that they are open for limited time at the moment and she tried to book me for a random time and when I told her that I am not available until 5 pm as I work, she said then I am sorry we do have limited operation hours. She NEVER mentioned that they are open on the weekends until I asked. Also, next morning on their instagram page I read they are open from 9 AM to 7 PM and when I inquired on Instagram they said that they were unsure about their opening hours earlier. THEN WHY TO REACH OUT TO PEOPLE WHEN YOU ARE UNSURE ABOUT THE HOURS. I just did not like the behavior of people over there this time. I don't know what changed because I never felt the same way before.
This business is the absolute worst ever!!! The service providers do not care at all about the time of your appointment and if you ask ( after sitting for 15 minutes) when your service will start the front desk doesn’t even know what you are there for ( after checking in) then when your service provider is finally ready to take you back is Incredibly rude and unprofessional and doesn’t even introduce herself to you then abruptly ask you if you have any chemicals on your face.. then proceeds to put a blistering hot towel on her face burning you!!!!!!