Reviews
Robert B.
I had to find a new place since my hairstylist of 15 years closed her business as a casualty of the pandemic. So I chose this place. I was assigned Genesis. She did a wonderful job. In addition, her personality was very pleasant. I am going back next week
Sandra R.
Watch out for specials!!!! I got March special 1 hr. Swedish message and scalp treatment. This was NOT 2 separate services. They took time away from my Swedish message, and used that time, with the same therapist, who just messaged my scalp. AND charged me more.
Robert B.
I had to find a new place since my hairstylist of 15 years closed her business as a casualty of the pandemic. So I chose this place. I was assigned Genesis. She did a wonderful job. In addition, her personality was very pleasant. I am going back next week
Sandra R.
Watch out for specials!!!! I got March special 1 hr. Swedish message and scalp treatment. This was NOT 2 separate services. They took time away from my Swedish message, and used that time, with the same therapist, who just messaged my scalp. AND charged me more.
J
I've been going here for years and love getting my nails done here. It's super super clean and the staff are so so sweet. Absolutely all of the girls that do nails are great but Juanita is my favorite! She's just the best! She gives amazing manicures and she's got a great personality. I'll never stop going to her. You all need to book a service with her, you won't be disappointed.
Lavender S.
I got my hair cut and dyed and I could not be more unhappy with the service. I showed the stylist a few pictures and she let me know some of the photos were unrealistic to achieve in one appointment. That was OK with me. I have natural light brown/dirty dish water blonde hair. I wanted to have a ombre from my natural color to platinum blonde at the ends, and add light pink to the tips. She said she couldn't do the pink. She also told me one of my photos was too blonde through out the hair and we didn't have enough time. We chose a photo of a softer looking ombre. It was still light blonde at the ends. 6 hours later- I DID NOT GET AN OMBRE AT ALL. It ended up being striped blonde highlights though out my hair. I paid $240 plus a tip. I let my stylist know that I appreciated her time and effort but my hair didn't resemble the photo at all and I was unpleased. I hoped she would offer to get it looking like an ombre at least. I also let the receptionist know I did not get the result I liked. Both of them just told me I would need multiple appointments to get the look I would like. They told me "even though its not what you wanted its very pretty".. I think this is crazy because we both discussed what we COULD accomplish in the appointment and it did not happen. I called the next day and the receptionist was very defensive and raised her voice at me. I got a call back the next day from Katie letting me know I should find a different hair stylist in a different salon. Don't waste your money on this establishment! Anywhere is better!
Bob U.
Great place. We haven't been here in years, it was better than expected. Can't wait to go back.
Lynn R.
Love this place service excellent and work even better.
Ryan
Very nice... first time there since Covid happened and they have things set up very nice... very safe. Cut was good, a little wonky with the neck hair but over all very good.
Melanie S.
So I’ve been going to Alexander’s for almost 3 years for haircuts. The first time I loved my hair. The past 2 times I had my haircut by Ashley, she went way shorter than I asked. Than she forgot to do my layers. I’m so disappointed cause it’s $50 for a haircut which I don’t mind paying but it’s gotta be worth it. The last 2 times I went it wasn’t worth it. I won’t be back to Alexander’s.
E N.
So I was really excited to go get a massage. I hurt my back and hadn’t had one in probably 10 years. I assumed everyone would be wearing a mask, but the masseuse had on a face shield. That’s fine for him and people who are comfortable with that, but I wasn’t comfortable. The masseuse didn’t make me feel bad about it, but another masseuse did. I am just really disappointed. I am a physician and I take precautions seriously. I hope in the future they don’t make people feel bad. Not sure if I will be coming back ????
Alita S.
The massage was great ???? I miss the steam room, robes, and slippers ????
Madison D.
I had such a wonderful experience at Alexander's! From when I walked into the front door I was greeted with warmth and a lovely group of people. Sina, my stylist, made me feel comfortable during the entire process and did a wonderful job on my hair. During the entire appointment she was friendly, funny, and incredibly professional. All I had to do was show her a couple pictures and she worked her magic. Sina made me feel like an absolute celebrity and gave me a look that was even better than what I initially imagined. Even on a bad hair day, I still get compliments on my hair color ALL THE TIME! I wish there was a 6 star rating because I absolutely would be giving one.
Sarah M.
Sina is the BEST. She really takes time to make sure everything is perfect for her clients. I showed her a reference photo and she delivered EXACTLY what I wanted! I’m so satisfied with my hair and it has held up so nicely since my appointment.
Hannah P.
I followed my hair stylist, Madelyn, to Alexander’s when she began working there. I have been to the salon a few times now, all during the Covid restrictions. I am impressed with the cleanliness. I appreciate that each worker wipes down all surfaces and supplies after use. As always, I adore Madelyn and her hard work. I am happy she can flourish in this professional and beautiful setting. I cannot wait to visit again for my next appointment. She is truly one of the best and dedicates so much to her craft!
Brian J.
Had my hair done by Madelyn Heisler after not having gotten my hair done for several months she did a great job despite never having cut my hair before and got it perfect on the first try as if she was some sort of natural. Hopefully her book stays open because she's where I'll be going from now on !
Abigail W.
I am a natural brunette who decided that it was time to get started on my journey to blonde. I booked an appointment with Skyler. She was INCREDIBLE. She was so professional and kind. She values the quality of her work. She will take her time to make sure that you leave the salon looking fabulous, while making sure your hair keeps it’s integrity! I walked out of my first lightening session with beautiful Carmel hair that felt just as healthy as it did when I walked in. I can’t wait to go back for the next session. I can tell Skyler is easily going to be their top stylist within a few months if she isn’t already.
Cassie C.
Really nice place and friendly people however we waited awhile for our massages, and there is no where to sit anymore because they removed their locker rooms and waiting rooms because of Covid.
Drew M.
Scheduled apt for wife for spa treatments. Did not tell her specifics due to a surprise. Turns out the spa treatments I had scheduled were not provided.
Theresia J.
Just got my haircut today with Skylar and I am very pleased with the result. She was very attentive and professional despite of her young age. I was a bit nervous about getting a haircut during pandemic. But Alexandre managed to make me feel safe during my visit. There were Covid-19 related protocols which I appreciated. This was my first visit and I will definitely come back.
Linda C.
I would like to thank Alexanders for the precautions they are taking during this trying time. I admit I was a little nervous about going to get my hair done, but after seeing the precautions that are in place to keep both their customers and employees safe, I was able to relax and enjoy my time there.
Katie M.
I booked an appointment. I call and cancel My appointment as I found a senior stylist elsewhere and did not want to chance my hair with a junior stylist and the rep said she couldn’t find my name for a scheduled appointment, I said well, I booked an appointment not sure what else to say- she cancels the appointment. Then I get 2 e-mail reminders about the appointment I canceled- I replied to the e-mail and advised already canceled a week ago and please take me off the e-mail list- no response. Then I get a call from Alexander’s with a voicemail stating I had an appointment today and it’s 15 minutes past my appointment time. At this point, they don’t even deserve a call back. I’m not sure what is going on over there but wow am I ever glad I did not get my hair there with all that unorganized skills. I thought I was doing them a favor the first time by calling and cancelling, but then to e-mail also, and then telling me I’m late for my appointment. Good luck.
Larrisa R.
Don’t ever go here they are the worse
Janet D.
Rose is an excellent . She makes my hair look great.
Heather J.
I cannot say enough great things about Alexander’s Salon and Spa. I have been a client for many years and my experiences get better every time. My stylist, Skylar, listens to all of my thoughts, looks at my inspiration pics, and always gives me a style above and beyond my expectations. My aesthetician, Mia, always makes my skin look amazing and her facials are so incredibly relaxing. I’m always thrilled with any massage and nail services I receive here as well. I’m so glad we have a salon and spa like this in Scranton.
Joe F.
Love Thomas! Class act!
Marie K.
Love this place.. Teresa works magic
Elizabeth F.
I got my wedding hair done here and they did an excellent job! Every time I go here, I feel assured that whoever I get will do a great job. I never worry about my hair turning out badly.
Eva S.
My husband and I had massages tonight! It was fabulous!! Michael and Christine were excellent! I recommend them highly!!! Can’t wait to go again! Thank you!!!
Stacy P.
Absolutely terrible!!! Drop my daughter off to get cut and color , 4 hours later she comes out with the same color hair she had and much shorter than she wanted ???? Sorry the girl taking her$150 said (I was standing right there) you can come back tomorrow we can fix it.... Shouldn't have to be fixed!!! I asked for a customer service card or something I was told i can talk. To manager tomorrow. We were not sataified customers!!!!! So here is our terrible experience on social media!! Rip off!!!
Eva T.
My happy place
Marci W.
Just had the greatest haircut with Carrie. She took her time to listen to what I wanted and was able to give me the cut and color that I wanted. She was attentive and the whole staff at Alexander’s is wonderful. Highly recommend this place to anyone looking for a new hairdressser!
O M.
This place was terrible and ugly cuase I am RDJ
Annie S.
absolutely love my color! Thank You Buddy Miller and Alexander's
Overthemoon S.
Liz gave a great haircut!
Julia A. M.
First I would like to say, that the only reason I visit this place because of Mia, she's great! HOWEVER, Alexanders constantly messes up my appointments. They have a long line of messing up my appointments. They switched my hair appointment for a color a month before my wedding, as I am in the car driving up from DC, they have randomly switched my facial appt to different days or times on weekends, just not booked an appt for me when they said they have and most recently, made an appt for me on a completely different month and then when I tried to have to switched back to what I thought was scheduled, its full. The management is not there. Also, I would like to note, that the manager said she would be in touch with me after my hair mess up back in 2018 and I never received a call or email from her. I am not sure what she gets paid for. The owner should do herself a favor and fire her for lack of customer service. Again, like I mentioned I love Mia and there is basically zero competition in Scranton so one is between a rock and a hard place.
Rebecca P.
Made an appointment to go blonder, my hair is still brown with barely any blonde and they charged me $170. Girls are friendly, but I did not get what I asked for.
Sam S.
Sonja does the best hair!
Annabelle L.
The people are nice, the whole shop smelled wonderful, and everything was perfect. I would totally go back!
Sarah R.
I went in for a hair cut 120 dollars later I walked out in almost tears... Don't waste your money go in to Steamtown Mall see Tiffany she fixed it and made it look so good . Trust me much better place ... Then these people wouldn't even off half the money back ???? don't go take my advice ....... Feeling so Mad...
Mercedes G.
Paid for my moms haircut today and she left literally in tears....she ended up at steamtown mall where a woman who worked at the salon there really worked her magic to fix it and was even able to give my mom the highlights my mom had originally requested...when I had called back to let them know about my moms experience because she was in too much shock to tell the girl she didn’t like it and she also did’t want to be rude the women who picked up the phone rudely suggested she go back to the same girl to fix it for free...as nice as that may have sounded who goes back to the same place and same person that screwed up their hair in the first place?! For the amount of money that was spent they should have tried to make it up some other way considering how disappointed my mom was...they said my mom should have been honest about it but I think some people respond differently when in total shock she more or so just wanted to rush out of there due to how embarrassed she was...I think because of the prices and their reputation as a salon they should have done more to fix the situation...basically the style was incredibly choppy and had zero life in it...it seriously looked as though someone took scissors ?? to it blindfolded it lacked body, style and overall effort definitely not worth the 120 that was paid anyway the lady at steamtown shockingly did an amazing job on my mom hair and she left incredibly happy do not be fooled sometimes the more you spend doesn’t make a difference in certain situations with hair it comes down to overall skill and experience which sadly this girl lacked at alexanders
Larrisa W.
Paid 33$ to do my toes all she did was clean them with nail remover and barely did anything horrible I would never go back
Nina B.
Thomas saved my hair. I never let anyone else get near my hair with scissors. Edit: the receptionists are super nice and helpful :)))
1
Great place
Darthduca G.
Good
Tracy G.
Massage was amazing!!! Had massage and rebooked again before I left! ????
Tiffany C.
Love it that's all I can say!
Lisa M.
I go here for all of my waxing needs. I trust the cleanliness and a thoroughness of the wax. The staff is very professional, friendly, and will cater to your needs to be relaxed and comfortable.
Philip D.
Excellent courteous service always!??
S F.
Good service, very friendly, and very good ambiance. Only detraction is having to park across the street in the mall and get a parking validation at the mall.
Alison C.
Customer service is great. We love our girl days. Laura n jess r the best. We go faithfully every month to get massages. Cant wait to go back.
Real By N.
Loved the deep tissue massage given by Laura, such a peaceful professional & clean Spa love will go again nd recommend!
Jillian C.
Great salon for massages. Only downside is finding a parking spot
J T.
Heather in nails did a GREAT job!
Judy K.
Katie Jennings did an awesome job!
Fari A.
Rude and rushed. Waxing lady was intimidating
Rob M.
Very relaxing. Fealt rejuvenated and peaceful.
The Travel Penny T.
Tonight was my third visit to Alexander's for massage. The first two times were bad. The last was the worst. The massage was absolutely horrible. I did not feel relaxed at all. The therapist strokes were fast and abrupt. I specifically asked for my glutes to be worked on and they weren't touched. My lower back wasn't massaged. I didn't feel appropriately draped. The effleurage portion of the massage felt like just getting slathered with lotion and then having my limbs lifted in the air and awkwardly jostled around. The petrissage was super fast and rough feeling not at all therapeutic. I wanted it over. I didn't feel at all relaxed during or after. My husband's therapist didn't touch his feet. A total and complete waste of $150.
77Chrispy
I haven't been there but the woman loves it .lol
Theresa N.
Rose Flynn is the best. She is such a professional and a master of her craft. The atmosphere is great, calming. Love going there
Melissa S.
Gabby is amazing!!!! Did my hair for my wedding over a year ago and today she fixed my hair after a crappy cheap place botched it up! Definitely a little pricy but in my opinion it highly worth it!!!!
Mallory B.
I am beyond pleased with my experience at Alexander’s! Today I went in with dry, damaged hair and Buddy far surpassed my expectations! Buddy knew exactly what I needed. I told him do whatever he thinks is best and I walked out of there with a fabulous cut and color. My hair is healthier than it has been in ages! I would recommend Alexander’s and Buddy to everyone!
Lisa W.
Liz is a miracle worker! She understood exactly what I wanted without me giving her much valid direction at all. Shes great at keeping up a conversation and frequently checks in to make sure everything is going well. I will definitely be requesting her when I come back!
Sierra F.
If you are looking to use this salon for your wedding, I recommend finding a different salon. As a company they weren't up front with me on the time schedule, they were very unorganized throughout the entire booking process, and rude the morning of my wedding. In trying to get Alexanders to my wedding I was provided with two very different price lists, and two different stylists emailed me two different start times, that took some phone tag and coordination to get correct. Then, when I tried to call and pay for the services, no one knew what I was talking about and I had to call three times to just pay them. The whole process was frustrating and unorganized. To top it all off, after agreeing that 11am was a good start time for seven people's hair and makeup with two stylists, the coordinator then switched it to 9am 'just to be safe.' The stylists came to my venue and we were late for the 9am start time by 10 min because we were finishing breakfast. In those 10 min, I received a passive aggressive phone call from one of the stylists that was on site, and then while we were walking over to them, from the salon telling me we needed to get started right away because they needed to leave at noon. At no point in the booking process did they inform me that they were starting at 9am because they needed to leave at noon. My wedding wasn't until 4:30. If I knew that the reason they switched it to 9am was to accommodate their schedule, and that it wasn't because it was going to take that long to do our hair/makeup, I would have picked a different salon. I got married at a summer camp so while everyone else was enjoying the waterfront and activities, we were sitting in a room with our hair and makeup done at noon and watching our curls go flat. It was a very subpar experience day of, extremely unorganized for the entire booking process, and definitely the worst vendor for my wedding. My intuition was to find a different salon when they sent me two very different price lists at the beginning of this process, but I didn't because I really liked the one stylist, well the stylist I liked no longer works there, and I wish I had found a more organized, up front and pleasant salon to work with instead of this one.
Tracey S.
Best massage...always! With the lovely and talented Laura K!
Sue P.
Great brows by Mia??
Marina K.
Would not recommend for bridal parties unless you want your reservation lost after it was confirmed. With management, unwilling to resolve the problem. Great stylists and makeup artists though :)
Anonymous A Google U.
Alexanders is a one stop shop for beauty. Massage? Norma has magic fingers! Relax and forget the world exists. Thank You
Marlys F.
Great service. Always very happy with the treatments!
Peggy F.
Amazing massage and loved loved loved the Body Scrub! Great promo they are running this month!
Don W.
The staff is very friendly. The place is very clean. I usually go their to get a massage once a month. The staff gives great massages & very professional.
Thomas D.
Great service
Cheryl
Pricey but worth it
Ld C.
Alexander's spa is clean and the people are lovely. I highly recommend them!
Vt W.
A very nice spa, clean and a good atmosphere. Massage and pedicure were amazing and so relaxing. Complimentary wine was nice. Only drawback is off site parking. Overall a wonderful experience.
Shaby T.
Few years back I booked the spa for my wedding, my hairstyle didn't even last an hour! I was so disappointed with it My curls were all falling apart and my bridal updo was not even the shape I asked for! Worst service!
Judy F.
I consider myself very picky and Alexander's has had everything that I could want in one location. The massages and facials are way above standard, my manicurist is fabulous! The hair stylists are capable to suit all age groups. My stylist is very good and most important... up on the latest techniques. Alexanders also has a restaurant located inside named "Vine" serving healthy food and smoothies! That makes for one very happy experience!
Marie M.
Used to go here years ago and loved it, last 3 times i went i was totally disappointed, and only went back because i kept getting gift cards, last time i was overcharged $30 and when i called and emailed for an explanation i never received a reply, Bad management
Betsy C.
Another terrible rip off. Sent my daughters for their proms and they came home and we had to redo everything. They were rushed out and ther is no way you could do hair and makeup under a half hour. Outrageously expensive and yet a terrible, terrible outcome. Run far and fast.
Kaitlin S.
So incredibly disappointed with this place. There is nothing more that I hate than to give a business a bad review over something that could be fixed or even at least given attention to the issue. I understand that not everyone that leaves is 100% happy and has a 5 star review to give. I got my hair cut and colored (painted not foils) on Friday afternoon. This was my first time going to Alexanders for my hair. I’ve been there before for spa packages and I was happy. I’ve been getting my hair colored for 12 years as a blonde, I’m a brunette. I understand the process and up keep as a blonde. Yes, Im not as bright during the winter because I chose not to be but again, I understand things like this happen. I left really upset. I spent a lot of money, I’m not even going to go there, not to mention over three hours at the salon. I went in to brighten up my hair for the summer and that’s not at all what I left with. I have pictures of before and after, it’s the same color. I’m not saying who I went to because I think she’s very talented. But when I asked what it would look like and we both looked at a picture and agreed, that is not what it came out as. Whether it was an a mistake on communication, the color process, or anything else, that’s understandable. It can be fixed. But to not even get a call back from this place? Are you kidding me . I called three times since then to speak to a manager and have not received one call. I called Saturday morning , late Monday morning and then again on Monday night. Again, I am beyond disappointed and still incredibly dissatisfied with the color of my hair. Not to mention I have my best friends wedding in three weeks and I have to make another appointment, obviously somewhere else and spend another few hundred dollars to get what I really wanted.
Denise A.
The management must be awful because they can't seem to hold on to their seniored staff. Had an appointment with my stylist who I've been seeing for years, I even followed them there, and Alexander's had no intention of even telling me they were no longer there until I showed up for my appointment. Completely unprofessional would not recommend this establishment to anyone. No way to do business anytime someone builds up awesome repertoire with their stylist next thing you know their stylist is gone. This has happened multiple times one time okay, but when it's over and over again there's obviously something wrong with the location. I also don't feel that the management or owner cares about the building, they have cabinets falling off their hinges which doesn't give you a good feeling when you're sitting down as to even the quality of products that they're using. Looking for a place to get any type on salon item GO ELSEWHERE!
Grace D.
This is the place to go for any salon needs, be they a simple cut or nail service, or a full spa-day. I see Sonja and Buddy for my hair, and would recommend either highly. It's a relaxing and posh environment without being overpriced. The entire downstairs lobby is also a great shop full of skin and hair-care needs of every variety, including homeopathic! You won't be disappointed.
Anne M.
Pany is the best for waxing needs and massages have been great here too. Staff is always very friendly
Christine L.
It was the most relaxing and friendliness place ever. This is now my Happy Place!
Doni D.
Very calming atmosphere, amazing massages, and relaxing steam room. I loved it.
Iris P.
Tiffany Rose Harris. Best stylist , amazong at coloring. Looking beautiful.
Raymond H.
Kelly did my teeth whitening and I am very happy with the results. My wife attends botox parties offered at Kelly's spa and she is always pleased with the cosmetic results. Kelly offers free consults to any one who requests them concerning any of the procedures she provides. These consults are very reassuring to would be clients. I highly recommend Kelly to others.
Shonna S.
Absolutely Amazing Experience
Michalea C.
This place is great when you can find someone who works for you but is trial and error
Siswithpurpose
Absolutely love this place and will be back! My husband surprised me with a spa day for Valentine’s Day. It was absolutely amazing. I’m 7 months pregnant and was treated like royalty. Maranda is amazing and her technique is fantastic! The staff was very professional, helpful, and kind! The building was absolutely beautiful and very comfortable. Everything was zen and clean. Yvonne worked wonders on my hands and feet and took her time doing so. She was amazing! Thanks for the awesome experience ladies! And keep up the great work!
Angela P.
I had a good massage but aside from the treatment itself, the spa experience was not very relaxing. The changing area is a bit small and the "waiting area" itself isn't relaxing, especially if you are stuck making small-talk with other guests. For the price of the treatments, you should be greeted with something while you wait for your treatment, such as tea or wine, but the only option in the waiting area was lemon water. There is no off-site parking, so your options are to find a street spot, pay at the parking garage, or find a spot at the mall and walk.
Jacquie E.
Love this place. Comfy atmosphere.
Cc B.
This place is horrible and i dont even know how they received 4 stars because thats a joke.. They have a lawsuit for not paying there employees and thats sad.. The 1st time i went there the girl ruined my hair. Since she cut it it grew back so uneven. I used to have nice hair till i went there..????????
Douglas N.
Had a wonderful experience at the spa. And everything was spotlessly clean!!
Carrie G.
Great massage with Heather
Maureen L.
Excellent service! Thanks Jenny and Jess!
Brian M.
Jenny sue with the hook up
Ami J.
Absolutely fabulous!!! Everyone was so nice and accommodating, even though I was 20 minutes late...and still Buddy did a fantastic job with my hair...I feel like a princess :-) will definitely be coming back to Alexander's to experience their other beautification services again!! Thank you guys!!!!
Alejandra M.
I received a massage and a facial. The massage therapist made I was comfortable at all times. I received advice from esthetician about my skincare. Great experience.
Racheal P.
Friendly staff and excellent services!
Mary M.
Booked a 1.5 hour massage on 7/29. One hour into the massage someone knocked on the door to say the fire alarm was going off and the building had to be evacuated. No time to change I had to stand on the corner of Lackawanna and Washington avenue in a robe until the fire trucks arrived, they determined there was no issue and we could return to the building. After that the therapist continued the massage until the end time of 1:30. I didn't take notice of the time but I estimate I lost at least 20 minutes. The massage therapist apologized several times. For all of this I was given a $15 discount on a $115 treatment. I thought this was completely inadequate given the circumstances. I won't be returning.
M B.
Loved the salon and now that Buddy Miller is there, I will keep going back. Buddy is amazing at what he does and has so much experience and his technique is impeccable. Call and make an appointment with Buddy now, he will make you feel and look amazing with whatever you have done!
Sandhya
Jess butchered my hair, told her to cut less than an inch and she cut much more. Lack of technique. And $45! Would have gotten a better haircut at Walmart. Never returning.
Ann B.
I've been going here for awhile. Love this Salon. They are great when I call to get an appointment. They are all very nice too.
Meurcie R.
I have been going to Alexanders for years and I can't say enough about the quality of services here. The hair stylists (I see Teresa) are the best in the area, the spa services are super luxurious and thorough, and the products they sell are fantastic. I live two hours from here now and literally drive that far every time I need a haircut. It's that good.
Jennifer B.
Great service and it's in a great comfy old building.The staff are very friendly
S G.
Horrible service. They screwed up their appointment book 3x. Paid $500 for a gift certificate, that you can't even use because they overbook and are unprofessional when you try to reschedule. Overpriced for a mediocre salon. I would never recommend! Just Google, there are plenty of other options in the area.
Nicole Y.
Great massage
Lola B.
I came in as a first time hair customer for a first time perm. The entire experience went above and beyond my expectations. My stylist was extremely attentive and polite and made me feel comfortable and at ease throughout the four hour experience. Her passion for her craft was obvious and was exemplified by all of her little gestures of concern and snippets of hair care advice which truly were beneficial in nature. The perm itself came out very nice and she spent a wonderful chunk of time with me to ensure that I was satisfied and that my hair achieved the intended effect. (It did! I love it.) I found the price fair particularly when one considers the amount of time that was spent with me and that I was offered refreshments as I relaxed in the ambient environment. I will be returning to Alexander's for all of my future hair care needs, both big and small. I also hope to revisit their nail salon as I had favorable experiences in the past.
Eileen P.
Have gotten many mani/pedis here over the years. Always a very relaxing experience and the staff has always been friendly.
Chelsea H.
I've had all of their services here. The massage was wonderful, relaxing atmosphere. Nail salon is fun with relatable people and great manicures. But the hair salon was uncomfortable. No one was chatty, the hair wash was not relaxing (lots of soap left in my ears), the hair stylist did not even do the one thing I asked for which was simply layers and texture. Will continue to get massages and manicures here but never again for a cut.
Scott J. B.
Im a guy so I cant give you a comprehensive rating but its the only place I'll go for a massage.
Tracy B.
Great service, relaxing, attentive staff.
Brenda Sue S.
Can be overpriced. I love my stylist and nail tech, but they are overpriced. For example, I got a mani/pedi on Thursday. Saturday, my gel nails were chipped and needed a refresher. Never have this problem at the other less pricey nail salon....
Bridget B.
The only reason I'm leaving one star is because I have to in order to leave a review. I was so uncomfortable during my appointment with the esthetician as if an appointment like that wasn't uncomfortable enough she lectured me the entire appointment told me only 70 year old ladies get what I was having done (I'm 24) I will NEVER spend my money there again. They need to get this lady some manners and respect for other people.
Candice P.
Terrible! Worst massage ever and the management would do nothing about it. Customer service please!
Beverly S.
I attended a wedding in Scranton. I stayed at the Hilton and made an appointment at Alexander's to have my hair and make up done. I was lucky enough to have Brea style my hair. Not only did she style my hair, but she showed me how to work with it. It was beautiful and I received compliments all night. Then I had my make up done by Gary. He made me look like I was years younger without overdoing. I highly recommend this salon and especially Brea and Gary. I will be back!
Cheryl S.
Loved the experience, everyone there is so nice! Had manicure, pedicure, and the body scrubs are wonderful. Will definitely go back again!
Elaine K.
I have never been disappointed in any of my visits to Alexander's. The staff is very friendly, accommodating, experienced, and aim to please. The overall feeling is welcoming & relaxed!
Sarah V.
Go see Thomas!!! He's really good at what he does.
Brianna B.
I love my hair every time I walk out of there. Inga is fantastic, I describe what I want but also ask for her opinion and I totally trust her and it comes out fantastic each time. It is pricey, but you pay for what you get. And I think it's a great investment!
Elizabeth C.
Look at the stylist slip...make sure you agree with the charge before you pay. And don't leave your teenager with the stylist to decide what you end up paying for unless you give them permission! For $90 my daughter had a dry hair cut and had 10 minutes with curling iron. She was in the chair for 25 minutes total.....we scheduled her for an hour for a wash, blowout and styling. Rushed job. Very unhappy with results. When I called later to complain I was quickly transferred by first attendant and then a 2nd argued that my daughter got what we paid for. I posted on FB and recieved notification almost immediately that my satisfaction was important and I would be contacted. That was 3 days ago...no contact yet.
Leni K.
Youll find a high level of pampered service here at Alexander's. I've had just a cut, but had a fantastic experience, including many compliments on my cut. The wash was a real treat, the luxirious experience you expect for a paid shampoo. I'll definitely be coming back... when I can afford it. I was in and out fast, definitely musts on my hair styling checkist.
Lauren H.
Go to Adrienne for a mani/pedi. She's the best!
Noelle B.
Frequent client at Alexander's. My stylist is Christian and he is a dream. He always discusses what I'd like with me, a little consultation before my wash and cut, if I don't like what he's done, he's happy to fix it. I love their pedicures, the service is always friendly, and their wax tech is phenomenal.
Melinda R.
I have spent HUNDREDS of dollars at this salon not only in the Scranton location, but also the Wilkes location. I've had cut and dyes, pedicures, waxes but mostly gel manicures. Usually they're consistent and always awesome but I received a gel manicure and it peeled off the day after. I called in and asked for them to re-do it and they said they'll have a manager call me same-day or the following day. It's the third day and I have received no call back. It seems as if now I have to find a company that cares about customers who give them 500+ dollars in business, it's such a shame that they don't care. If anyone knows a nice salon and spa in the Wilkes/Scranton area please e-mail me!
Rachel V.
Started going to Alexanders in 2011, Had a hair weave put in, the woman who did it was very very nice. I get Brazillian waxes there, and it is done wonderfully, it almost doesnt hurt... almost. Massages and facials are also wonderful, overall experience is an A! the only fault i can find is that it is quite expensive, but sometimes, its worth it for the quality!
