This wedding venue is incredible !! After filming wedding events here multiple times do you start to appreciate the style and quality customer service this place brings. A side from the hotel and restaurant (which, let me tell you is delicious ... ) is the beautiful property itself. Not to far from any "foresty areas" for wedding portraits and if you decide to have you wedding late Spring or early Fall the weather is perfect ! This venue is just great.
Best place in town, village is very close, walking distance.
This wedding venue is incredible !! After filming wedding events here multiple times do you start to appreciate the style and quality customer service this place brings. A side from the hotel and restaurant (which, let me tell you is delicious ... ) is the beautiful property itself. Not to far from any "foresty areas" for wedding portraits and if you decide to have you wedding late Spring or early Fall the weather is perfect ! This venue is just great.
Best place in town, village is very close, walking distance.
Relaxing place to get a massage, a facial, or a body scrub.
Very nice, my niece's wedding was beautiful, the reception was very nice, staff was great and the food served was the best, my daughter's vegan choice was outstanding and the wedding cake was delicious, had a great time.
Had to wait almost an hour to check in and then to follow up with horrible customer service behind it, once finally got a room IT WAS DIRTY!! Got the new room that reeked of smoke and was supposedly a non smoking room, don’t go here that’s why I saw it was listed on Groupon! Shady business
My husband and I have visited for 3 different anniversaries. Just last year for our anniversary we were surprised with a room upgrade! Beautiful corner balcony, jacuzzi room! We had a great stay. Enjoyed wonderful breakfast and walks around lake arrowhead resort. I enjoyed a relaxing massage while my husband utilized the gym and steam room. After we left my husband realized he left MANY belongings in the room. I called and they mailed everything of his back to us, free of charge! We look forward to visiting again in just a few weekends!Large suites · Romantic atmosphere · Quiet rooms · Thoughtful amenities · Spacious rooms
The staff at Bin 189 are fantastic attentive and welcoming
Great place for the price. Room was clean and neat.
Great Stay, really a hidden gem in the San Bernardino mtns
Breakfast here is awesome. You have to try the chicken and waffles
Tonia Safford- M.
Very disappointed with our stay. Hotel room was dark and dingy but this room did have a nice view. Location is great but this is NOT a four diamond resort. Seems most of the staff was new as I am wondering if this is due to the fact it is no longer (of very recent) a Marriott Autograph collection anymore. Generally the service was also subpar and underwhelming for a resort that is supposedly four diamond rated. No valet in sight for 20 minutes as I believe there was one perso...n doing valet and assisting with luggage (we decided not to bother waiting). Our second night the people above us were very loud. We also had a child with us however he was not running around non-stop and jumping off the future all evening long. Called front desk twice past the actual quiet hours time. Second time when my husband called someone finally (at 11:30 pm) asked them to quiet down (which they did for 10 minutes). Then they proceeded to bang around until 2:15 am!!! In addition, housekeeping never came to our room even though we were out of the room for 6-7 hours. When we returned to our room they were working on the rooms two doors down and informed us they were getting off for the day. At this point we just asked for fresh towels etc as it seemed no one was going to be able to service our room anyways. Clearly the resort did not have enough staff to service the rooms or not willing to pay staff for the hours needed to complete the work. One other compliant is that the In room on demand service did not work during our 48 plus hour stay. Not that big of an issue... the main point being that is was not worth the money we paid and it certainly is not up to par service wise for four diamond rating. They also did not have enough staff to assist with Valentines evening dinner, I felt bad for our waitress who was in fact a bartender with no food service experience. She did a great job especially considering what this “resort” threw her into. Will not stay here again unless something were to drastically change. See MoreNoisy rooms
I wouldn't stay here in the summer. The food was absolutely awful. This might be a good winter getaway but the restaurant food is absolutely horrible. We had a party of 10 and sent back 90% of our food.
Deceptive pricing, and unsafe common areas. There was a noise complaint related to my dog staying with us, and they were very professional about that. But otherwise not a great place.
Beautiful place, Great Atmosphere
Excellent location right by the lake. The room was super well organized and clean. The bar was very nice the food is excellent.
Love, love, love this place!! Always a nice experience.
The Lake Arrowhead Resort & Spa is a welcoming, warm and comfortable place to stay. My girlfriend and I had a romantic getaway staycation during the winter here and it was quite the experience.
Best Hotel in the area. We always stay here every year
My frequent get away. Nice place in the perfect location to spend time with my family.
My daughter and I stayed for 3 nights. I had purchased a groupon for the room. It was a wonderful experience from the moment we got there. Alexis at the front desk went above and beyond to make our stay enjoyable. Upon arrival, she asked me what brought us up to the hotel and I told her it was for a change of scenery and for some much needed r & r. She made sure we had everything we needed to make that happen. I can honestly say, this has been one of the best hotel experiences I have ever had. I know there are a few reviews stating the cutomer service is bad, but we had the complete opposite experience...our experience was above average. The valet was super nice too. The hotel is beautiful and the view is amazing. I suggest getting a lake view room. The hotel is right on the lake and the views are beautiful. Our room was spotlessly clean. The bed was so confortable and the sheets and conforter were clean and new. We enjoyed warm drinks by the fireplace in the restaurant lounge area (which is very nice) shortly after we arrived. The bartender was just as sweet as she could be and made a great suggestion for a hot toddy customized to my liking and my daughter loved her hot chocolate. Over all, the hotel seemed updated, clean and beautiful. The staff was great and we really enjoyed our stay. The location is great too! It's right next to the village which made it so convenient. We will definitely stay here again. I am looking forward to bringing my husband up next time. Our experience was 5 stars, mostly thanks to Alexis.
Staff is Nice
Nice hotel, great customer service.
We are enjoying our stay here very much. I am from the Florida swamp and live in it, but this is a breath of fresh air for sure.
I was torn because overall it was a good experience. However: 1) This was the inside of the bedside lamp; and 2) The sofa bed was a bed from HELL. I had back pain for a week after 1 night of sleep on the sofa "bed", which was more of a torture chamber than a bed. So definitely should be more attentive to cleanliness and the sofa bed is something you would expect in a VERY cheap motel not in a resort and spa that charges what Lake Arrowhead Resort and Spa charges.
Very nice place, the only place near to five star hotel in the area and
Horrible overall. Rooms are outdated, beds are uncomfortable, TV does not get sports channels, and staff is unresponsive to solve issues. Kleenex was near empty, heater didn't work properly, kids running up and down the hallways. Really not a relaxing place to stay you -can hear everything through the walls and ceilings. Please consider somewhere else, you really don't get a good value for how much you are paying for!
Imagine you pay 5000 for a wedding package and you get the presidential suite and they give it to some one else when you had that room reserved horrible
Myself and 3 others stayed at this resort for New Years Eve. The rooms were fantastic, the decor was festive, and the entire staff was helpful. The resort sits lakeside, and there are plenty food options. I would plan another trip with this resort for the summer time.
Great location and great views, nice lobby and restaurant. Rooms are a little outdated with the furniture.
When you visit here make sure to bring your own mattress otherwise you will have a back pain because of old and dusty mattress.I try my best to explain this to the manager but he says we are sold out or we can’t bring you mattress.
Spa services and spa/fitness facilities are definitely 5 stars but you must book early and keep in mind that Winter storms can be a little tough on scheduling. The in-house restaurant is very pricey and was understaffed during our Christmas week visit but the food and drinks were great. The check-in process was below standard as we had to wait until 8pm for our room to be ready. We did receive a gracious $75 voucher for the lounge while we waited for 2 1/2 hours for our room to be readied. Lots of families and pets so if peace & quiet is what you're looking for, don't visit during the holidays! The complimentary valet & Tesla charging stations were very appreciated. Finally, the staff throughout the hotel were VERY friendly and always eager to help with anything at anytime.
If I could give it negative 10 stars I would. I made a reservation like I always do through Hotels.com. We drove 4 hours from San Diego and through the snow, and bought $250 worth of tire chains for the snowy roads for our trip. We go to check in and I open my email to give my confirmation number and see an email that I had already checked in at 6:27pm. I tell the lady I haven’t checked in and proceed to tell her my confirmation number for my reservation. She goes to the back and then comes back to tell me she doesn’t have a reservation for my name or confirmation number. She proceeds to tell me they are booked for the weekend and there’s nothing they can do. She handed me a piece of paper with some places close by and 25 miles away in Big Bear that I could call to see if they had any availability. She claimed she has no idea what happened and I should call Hotels.com. Mind you, I have been a Hotels.com premium customer for many years and have NEVER had this happen! So, I call Hotels.com and went through an hour of back and forth with them trying to find another place to stay as they were very accommodating. All while this is going on, my daughter finds a review on yelp from two hours prior saying the hotel gave their multi room reservation away and then wound up giving them a lesser room for the same exact same price. Then, to top it all off, there were several families that came in after us and the same exact thing happened! They all were told their reservation was not in the system. One lady said she received the same email saying she checked in at the same time I did yet they didn’t have her reservation either. After sitting in the lobby for a couple of hours trying to figure out what we were going to do because everything on the mountain was sold out, we drove down the mountain and found a room and were checked in by midnight. The staff at Lake Arrowhead Resort and spa were not accommodating in the least. It’s as if they knew they cancelled our reservations to upcharge those who were desperate for a room for the night. This didn’t only happen to Hotels.com guests, it happened to Expedia guests as well. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE!!!!! This a very poorly run establishment they are extremely unprofessional!
This place will take your breath away!
I booked this hotel through Priceline, which misled me to believe there would be a bathtub in the room. There was not. And they did move me from a “King” room, to a “queen” room, with the promise of a bathtub. There was not a bathtub. It was a shower. And they would not move me again. There is no free continental breakfast. You have to pay for breakfast at the restaurant. It’s a beautiful hotel, that’s similar to The Overlook Hotel, in The Shining. It’s kind of neat inside. The gym and spa are nice. They keep it clean. There are many exercise machines and free weights. The locker rooms are nice. They have showers and a steam room, and also a hot tub. There’s a nice outdoor pool too. But since severing ties with the Marriott, service is lackluster. They give non-answers and excuses. Although for its beauty, the interior is showing some wear and tear. It’s a little rough around the edges for the prices they charge. You can’t swim in Lake Arrowhead unless you own property. You can look at it, but you can’t go near it. It’s all gated off. You can swim at the nearby, man-made Lake George, that’s about 5 miles away through winding mountain roads. If it snows, you’re trapped.
My family of 6 booked the panoramic suite at $900 a night. When we walked in, the first thing we saw was the two gorgeous stone fireplaces as stated on the website. Unfortunately, neither of them worked. I checked with the desk and they confirmed that they don't work . . . not even fake light-type fire. Then my son-in-law filled up the gorgeous jacuzzi bathtub for two. The jets don't work and the button to turn them on was missing. In the middle of the night, I woke up because the bedroom was freezing. The room temperature was 61 but the thermostat was set to 70. I walked into the living area where 3 family members were sleeping and it was like a blast furnace. The thermostat is located in the bedroom but the room was blowing cold air. I had to turn the heat off so those in the living room wouldn't die of heat but that meant those of us in the bedroom had to freeze. The following morning, we all attended Santa's breakfast. We were told the night before to come anytime between 8:30-11:00 so we headed down at 9:45. When we arrived, we were told we missed the majority of the activities and that those were before 9:00. Lastly, when my son took a bite of scrambled eggs from the buffet, he pulled a long hair out of his mouth that was cooked into the eggs. His hair is not that long so it couldn't have been his. The hotel DID pay for our breakfast. When I complained about everything that didn't work in the suite, they only offered a $50 gift card for a return visit to the hotel. I paid $900 for that room so it was an insult to be offered $50 that could only be used if we return. Such a disappointment.
The food is the best. The grill cook is amazing- and she cooks better than anyone! That's my girlfriend , but she didnt tell me to say that. Ha!
Great service, beautiful views
Great place for a retreat.
Was here in business but would love to bring the family. Great views and and beautiful scenery. Not to mention the hospitality is awesome! Top notch
I can honestly say this is the worst hotel I’ve ever stayed at. I would suggest finding an air bnb. To start, the front desk doesn’t know anything. They will put you on hold, forget about you, and 9 times out of 10 you are going to be lied to. Also, the walls are paper thin. The people above us woke up at 5:30 am, and sound like they have been wrestling all morning. The rooms are old and not very clean. I wouldn’t suggest putting your child in the bathtub, as the water comes out with a tint of green. Please do yourself a favor and find a different place to stay!
Attended a work Christmas party here and it is beautiful inside. Vaulted ceilings and a beautifully modern but cozy look inside gives you all the feels of a mountain cabin. Love this place, and the hot tub in the winter.. ooh baby, aaand the pool is heated pf course.. very nice, looove.
Without a doubt the Lake Arrowhead Resort and Spa is a beautiful venue for a wedding. However, I am extremely disappointed with their customer service. Be careful when making reservations online, as some of their deals/offers are a bit deceiving. I was still charged over $300 for a room that we cancelled well more than 72 hours in advance. When i asked the manager for a refund because apparently I misunderstood the prepayment deal, he refused. When I complained about some other issues we had during our stay, only then did he agree to refund the cancelled room. However, I am still waiting for a reply and a refund two weeks later. For couples looking to wed there, please beware and know that their wedding coordinating and customer service is not great. It was/is very difficult communicating with their wedding/customer services.
Nice people but unfortunately we were there when there was no power, no heat and in our case no way down the mountain. The insult to injury was still being charged for the room.
Beautiful place, great view! Pool table, foosball and tennis table. They had Christmas trees up right before Thanksgiving. Beautiful lobby and many areas to hang out, inside and outside.
Gorgeous scenery with peace and quiet.
I enjoyed the service and faculty. The staff takes great care of you and your needs. The view is outstanding, as is the beautiful sunset/ sunrise! I went in the fall on a beautiful November day! I highly recommend the spa.????
Our weekend was spent in quiet siren accommodations. The time spent here was well worth the price. Staff accommodations lived up to our expectations, as well as the quality of the premises. The valet was quick and friendly, as well as the service from the restaurant . We had breakfast Saturday, morning and everything was delicioys. My spa treatment was outstanding and my husband and I would certainly come again.
The Lake Arrowhead Resort and Spa is truly an experience. It has everything you can dream of for a hotel. The beauty of the hotel is what first captivates you, however once you see the restaurant and spa, you will realize this hotel has everything you can want for a vacation stay. It is located in Lake Arrowhead just next to the village and overlooks the lake. From the moment you enter the hotel, you can tell this is first class luxury. You feel like you are going to be treated like you are important and your stay is going to be great, which it was. We stayed Nov 8th and Nov 9th on the 3rd floor and everything from our room, spa, restaurant, and overall experience was outstanding and we felt like we were living the life of a celebrity. We had dinner at the hotel's restaurant (Bin 189) and this is a very nice restaurant. We got to the meet the chef, and the restaurant has a huge bar, a large dinning area and a great view as well. They have outdoor seating with a big patio area overlooking the lake. The hotel also has a spa and let me begin by saying this spa is located on the first floor and is literally the best spa I have ever seen. We were greeted by the Spa Director and she took us on a tour. The spa has everything you can dream of including a yoga room, a fitness center, a huge area for massages, facials, and its own salon. The room we stayed in has an outdoor balcony which overlooks the lake and you can sit outside and feel the smog-free air and take in the surroundings and escape from everything in your hustle-bustle world. You simply feel like you have left everything behind coming to this hotel. The parking area is huge and there is a lot of handicap spots and valet parking as well. We were always able to find a good spot to park. The hotel has a game room too and small area to buy some snacks. The room was clean and super comfortable with cable tv, free wi-fi, and was spacious. The shower and bathroom areas were big. The view from the room, once again, is killer, and kept us going to window several times :) The one thing that we can say about our stay is that everyone at the hotel was super friendly and treated us very well. The hotel is beautiful and all the amenities make this stay truly a wonderful experience. 5 stars all the way. They are going to make some upgrades (I heard) during the next few months and I am eager to go back in January or February, 2020. I hope you find your way to the Lake Arrowhead Resort and Spa one of these days. It is truly an incredible experience. Both Beth and I loved it and we will be going back for sure.
Nice place had lots to do very chilled
Very nice hotel and customer service
Lovely grounds in a perfect location! Easy walk to town, right around the corner. Disconnect and relax!
We had an excellent stay. The staff was friendly and the room was beautiful. The resort is within walking distance of the village and other attractions are a short drive away.
Is a nice place, beautiful views and the feeling of the forest is great
The hotel canceled 10 rooms and stranded 26 people both the Thursday and Friday before the Saturday wedding. The wedding party, family, guests, etc. Even the bride and groom lost their room. It is a Marriot autograph resort. The resort blamed Marriot for overbooking, and Marriot blamed the resort. Both actually admitted that, yes, they gave our rooms to higher-paying customers since we had booked our rooms several months earlier. Shame on both the resort and Marriot. Marriot also offered a sad excuse to read the fine print. They can cancel your room at any time for no reason. My reservation did not contain this "fine print". The fact that we are Marriot Bonvoy members with many points in our account did not matter either. The fact we booked directly with the resort did not matter. Shame on both Marriot and Lake Arrowhead Resort. AVOID MARRIOT hotels and this resort.
a great place for a little r&r. costs add up fast, so don't be surprised when you get the final bill. within walking distance of the a village and the town!
Love this place, had visited many times
Beauiful place geat staff, Thank you for making my sons wedding perfect
Very nice place! I especially love the lake view rooms and shower. Staff very friendly. Great bar and food.
Great location and excellent service. Daniel at the front desk noticed a group walk in front me while I was waiting in line to check in and he kindly advised them I was already waiting in line. It's the small things that make a difference and this resort should be happy to have good employees. Also Joseph from the restaurant went out of his way to make sure we got what we ordered even thou it was off menu. Would of given a 5 star but noisy upstairs neighbors.
Nice facility, friendly staff..decent bar, great patio. Pool table just off the main lobby ????????????????
Staff is all well trained .
Excellent place to relax
Lake access was nice, kayak tour was great, room is small and old, all in all not worth the money. Just ok overall.
Still here and the staff are welcoming and friendly. The room is nice. Easy access to lake shore. My only observation is the doors slam closed so if someone in a room next to is coming going a lot you will know about it. It didn't disturb me or my baby but it may be helpful for those light sleepers out there.
The hotels beautiful The Kooks are great and the food's even better A+
Suprise, suprise.... lake front, clean beach, and a spa! Had a great time at the resort. Rooms are a little dated and ready for repairs.
Giving just one star because the bartender was beyond exceptional in Bin 186. As a Marriott member for 17 years this was the worst stay at a Marriott property. If you book at a good price and then ask for an upgrade as a gold member. Then you are told this is available and are offered lake view with balcony as long as you are willing to wait. We thought this was a very reasonable thing to ask so we went into the bar and dropped a couple hundred $$ on drinks while waiting. Once the room became available we entered a room that was not the one offered to us. So we asked for what we were offered and waited for. After much arguing (customer service?) that we booked a $99 room (good business on our part) we should be glad we received an upgrade at all. This is how a Marriott member is treated? So we asked to speak with the manager who was already gone and he would speak with us the following day. We did get a room with a balcony minus lake view. Following day no call from manager. I went to the front desk and spoke with him about what had transpired. But then I realized he trained the others I had spoken with as he made me feel as if $99 was my fault also. Booking a room as a Marriott member and finding a deal is a crime? I was not asking for a decrease on the room rate. Just make the situation right some way. Comp breakfast or drinks but nothing was offered just "you paid for a $99 room". Avoid this property especially if you are a Marriot member as it does not have the customer service you would be accustomed.
Worst hotel I’ve ever stayed at! They gave me keys to someone else’s room, their room service never answers their phone and for the price of each room, the room was terrible. I wouldn’t recommend this place to anyone and you are better off staying at an Airbnb
Great place to spend with Family
Location, scenery, food - amazing!
Disgusting. Only 1 of our 2 rooms was ready at check-in time, house keeping was apparently still working on the other. We went into the "clean" rooms to find clearly visible food all over the carpet and ants crawling around. In the e found a large clearly visible patch of black mold over the shower. The fan in the bathroom was also completely inoperable. We were switched to new rooms that had almost identical problems. Not a single fan in four bathrooms was working. The ceilings near every bathroom had visible and unrepaired water damage. This was completely unacceptable. I'm cancelling my reservation and going to have to drive back 3 hours after a wedding tonight because this hotel can't even meet basic health standards.
Absolutely love this beautiful mountain resort and community. It’s so close to LA and you are in another world.
I stay a week at Big Bear and always stop at Lake Arrowhead Lodge for lunch on the way home. I get the mango salad as it is wonderful. Great tradition.
One of the best places to stay in Lake Arrowhead. Very great location. Right on the lake. Good for summer and winter. Nice rooms with views. Bar is also very good with good selection and really good service. Overall its an amazing resort and my number one choice in Arrowhead
I want to love this hotel! We come here often and the resort itself is lovely. But the service we had our last stay was dismal at best. From check in, the restaurant and pool staff, we were left feeling very frustrated. We just waited over an hour to get lukewarm tea and toast at the restaurant. At check in we got several calls that our room was ready only to find out it wasn't ready. The front desk staff didn't know if there was towels at the pool we could use. Hopefully this was just an off visit.
Parking was horrible due to teacher conference
Excellent service and amenities
The resort is very nice. Good sized rooms which are well appointed and clean. On the lake. The lake is private, but hotel guests have some limited access. Great place to go to relax. Not much to do in the area. Water skiing lessons and a boat tour are available in the village.
The staff is awesome. Charles, Louise, Katelyn and Rebecca. Two thumbs up.
Beautiful Venue and great place for a wedding/reception. My daughter AND my niece, both, had their weddings there.
Best place to stay in. Good food, great location. Had pianos to practice if you're a pianist ????
The location is beautiful but for the cost of the rooms they were just not up to standard ( shower curtain for a closet door!) The check in process was awful! Despite numerous calls to verify our reservation and request an early check in the rooms were unavailable when we arrived, some until after 430p. The names on some the rooms were incorrect ..a real headache and the check in staff were not very apologetic. Food was average and over priced
Lovely property next to Villiage area. Popular wedding venue. Lake side beach area. Nice pool area with pool bar. Good restaurant and coffee shop on side. A bit of wear and tear can be seen in rooms.
Always had an awesome experience
Beautifully situated on the lake adjacent to Lake Arrowhead Village...a 5 minute walk. Hotel is very old, built in 1982. While there have been two renovations, the latest in April of 2018, it appears mostly cosmetic. Recently stayed there for a wedding. We had a very nice room with balcony and lake view, but the walls are very thin... really noisy. We heard every move our upstairs neighbors made! Hallway floors are creaky. Food was delicious. Nice bar with friendly staff, but food and drinks are way overpriced. It is part of the Marriott Autograph Collection. Overall, it's a nice hotel but overrated in my opinion.
Very nice hotel with nice staff and amazing views. Make sure to request a lake view room or you may be stuck with a view of the parking lot (still a nice view ????). The beds are decent and the bathrooms are clean and nice. Great hotel for anyone visiting the lake!
Loved the spa and pool.
Make sure you reserve a balcony room - Lakeside view.......Excellent !!!
I have been here for my last two anniversaries. I love the location and the weather here in June. The staff is lovely and accommodating. You even get an email from the front desk staff when you make your reservation, welcoming you before you even get there. Bedding is comfortable and the place is well kept. Plenty of open area places to sit and chat. My only knock on the place is the price for food. It is fine and there are other eating choices close by but sometimes you want to just eat where you are and the choice and price is a bit much. Food is good.
Walked by, didn't go in.
Loved the lake view
It was okay, it wasn’t the best for the price... i woke up every time a neighbor flushed the toilets, walls are very thin, doors slammed very loud to make you think someone is coming in especially if your alone and woke up to probably kids running back and forth at like 6 am from the second floor. And the do not have any robes???? I don’t believe I’ll staying here again.
If this hotel cost closer to $160/ night then my review would be so different. But at $340 the value is sorely lacking. This is an old hotel. The walls are thin, floors are even thinner. Today the elephants above us woke all of us up- again. We checked in and didn’t get the platinum upgrade we were promised. They claimed they didn’t have a suite for us but the hotel was hardly full. Then the housekeeping didn’t come until 5pm after 3 requests. One of the 2 spas is out of order for weeks. The one Spa was crowded and smelled like poop. Rusted banisters, spider webs, thick trees blocking the view, small beach, torn headboard, showers flooded, dead bugs, broken bathroom hardware, small pool and the free continental breakfast was a 2 inch pastry and a nice size and tasty bowl of fruit. They offer residents memberships to the facilities so sometimes the pool/spa fills up with teens/young adults who wear inappropriate bathing suits and non-family friendly language. It’s the best hotel on the lake and so convenient to the market and shops. The views are incredible. The best part of our stay was a boat ride ($145 for 50 minutes) we took with Captain Matthew. He is an amazing asset to the hotel and town. If the price doesn’t bother you then be sure to get a top floor room NOT over the pool. When we come back we will look for a condo rental. I just feel like whoever awarded this hotel a 4 diamond this year has questionable integrity.
I don't know if it's just an old placer it run down or seems like nothing works when we arrived there was no bellhop no valet guy not a very good experience with the Marriott. I had to move us 3 times because the air conditioner didn't work I requested a walk in shower just actually it was a nightmare. Definitely won't be coming back there.
Derrick the bartender is the reason, the food is pretty good too.
Amazing people, staff . Weather was amazing great. I had such a wonder time
This hotel is very nice. It over looks Lake arrowhead and is definitely a romantic place to bring that special someone. Parking is decent and there is some good food places within walking distance. I loved how friendly the staff was and the restaurant. Definitely coming back again.
Beautiful views of the lake. Great bar and friendly customer service.
Ski Lodge feeling. Walk to town. Clean. Good service. Breakfast pretty good. Pretty view of lake. Outdoor spa very pleasant & relaxing. Should have orderedarha
The friendliest place I have seen in many years.
Very nice place
Relaxing, calming and comforting. Plus the village area... Wonderful.
Great location, balcony room overlooking the Lake. Daniel was pleasant and helpful. Suggestions: Inform guests of $75/day additional charges on credit card for amenities, unused to be refunded; Replace one of the two in-room safes with a small refrigerator. Offer an Express Check Out option.
Okay so let me write it all down this may take a while because I have a LOT to say :)... Before I went to this hotel I read all the reveiws (by that I mean all I can read) and was reaaly unimpressed. So I set my expections really lox so I could enjoy myself. When I got to Lake Arrowhead my family and I had trouble finding the hotel. There were no signs to guide you to the hotel. My family and I also went with another family who came hours before. We called them and they told us to go to the village. So we went there and they lead us to the hotel. Turn out we passed it a ton a timed looking for it >:(. I was sooooo frustrated everyone was so tired from the ride we were just dead inside. We entered the hotel and went over to the front desk. The guy there (Daniel) gave us our key card and told us were our room was. So we went over to our room and I have to admit I was unimpressed. The room was so small for what we paid!! I just sighed and placed down my stuff. Now i'm not going to waste my time or your time writing this so let me just to the point. ~Pool is nice ~Game room is amazing ~spa is too expensive ~Food is too expensive ~Heater is too loud ~You could hear EVERYTHING that was going on outside and on the floor above ~I'm a picky person Over all my experince was horrible so yeah. I DO NOT RECOMEND Thank You for your time :), Ohanna
Great view. There was an Easter Service on the beach and it was excellent.
Over priced lousy Bed ,no running trails,and work out room limited with a basement feel ,no windows
Had to recode keys 3 times. Blame myself
Nice hotel and staff....
So far so good. The place is beautiful.
Will come back to this hotel.. Beautiful rooms & suites
Stayed here for 1 night in mid-March. They were nice enough to upgrade me to one of their balcony rooms which was spacious, clean, comfortable and had an amazing view of Lake Arrowhead. It was ab bit chilly during this time, but all worth the getaway. The property facilities are well kept and you feel like your are home away from home. The staff is professional and will go above and beyond to make sure you are enjoying your time. Definitely staying here when I visit Lake Arrowhead again. Hopefully this time during the summer to enjoy some of the summer recreational activities. Kuddos to the entire Team for going that extra mile!!
The only thing better than the spa and view is Regina at the front desk. Thank you for the 5 star service
Gorgeous hotel and lovely setting. A real winter wonderland just an hour from LA. Really liked the swimming pool and hot spa. Room was comfy. And the bar / fireplace was a great place to spend the evening sipping over a warm toddy after a day of skiing.
(Translated by Google) A very good hotel in the mountains as it should be. Every visit is like the first time. Very good address ... (Original) Un hotel très de bon standing en montagne comme il se doit. Chaque visite est comme la premiere fois. Très bonne adresse...
This place is old! Redone lobby, but not the rooms. 2nd floor is loud with people above you stomping around. Overpriced, bad customer service.
I was skeptical in staying a night here because of the reviews. I went to Big Bear with the family for a weekend trip and we needed a place to stay for the night. Well I was proven wrong because our stay was amazing. We arrived after 4pm and the hotel clerk who checked us in was very nice. She went over the hotel’s facilities and what local activities to do in Lake Arrowhead. The room we stayed in was #346 in the West Wing. It had a king bed, a pull-out couch, small writing table, tv, and bathroom. The view from the room was awesome. You could see a portion of the lake and some of the other houses along the shore. The room, bed sheets, and bathroom were clean. There was Starbucks coffee pods and tea. The coffee maker was working fine. The only thing was there was no water in the room. We had extra water bottles to use. I didn’t know where we could get water, but it would’ve been nice if there were water bottles in the first place. The hotel has a parking lot so that’s nice that you can park your car without having to get valet. The hotel has a spa, a pool, and a tiny private shore to the lake. Overall, our stay was nice and it’s a place that will be considered again for the future.
Beautiful lobby and excellent customer service. The game room was a lot of fun for kids. The restaurant was very pricey, but the food was very good (although a bit overpriced). Short walk to the Village was very convenient, and the pool was heated and comfortable even when it was very cold outside. I'm only giving 3 stars because the beds were unbelievably uncomfortable (lumpy and hard) and the floors above us were so squeaky that earplugs couldn't drown out the noise. The beds would have been unacceptable in a Motel 6, let alone a relatively expensive resort property. We slept terribly both nights because of the uncomfortable beds and the loud squeaking floor above us.
Nice hotel with good views of the lake. Personally I found the beds to be a little too soft and not very comfortable. The restaurant is nice and the meal quality is generally pretty good. If you want a quiet meal they do not children in the main dining room, over sitting families in a particular area and smaller adult parties in another so it can get noisey which is a shame.
Could not have asked for a better weekend trip! Will return soon!
Exceptionally Amazing Food we really love the Ahi Tuna salad,great service as well!!!
Great location, well kept and fantastic hospitality. Close to a small village and grocery store is walking distance.
Love this place Hotel awesome pool heated
Nice views. Great food
Saw Torey Spelling...was so cool!!!!
Beautiful place. But we had a bad experienced sleeping. Our bed was SO uncomfortable ???? and lumpy!Floor upstairs sqeeked badly. *We enjoyed going to the Village down below (walking distance) Near by market Stater Brother's Best place to eat was 'The Grill". Resort was all booked up.
I worked there they are cheap with some things but a pretty nice place to stay on vacation.
Always a beautiful resort with lovely staff. Room service is awesome. Food is delivered promptly, hot and actually tastes great. Easy drive to the slopes. Beautiful views anytime of the year. Walking distance to the grocery store and other restaurants. Excellent cocktails, breakfast and appetizers (haven't had dinner) at Bin 159 in the hotel. Its important to mention the the beachfront room upgrade is TOTALLY worth it. Not just for the views, but the space of the room and very romantic jetted tub and shower. Ample space in tub for 2 adults. Not small adults. I'm 5'10" and husband is 6' and bodybuilder. Plenty of space between living and sleeping area to stretch out and enjoy a glass or two (or three) of champagne.
Lake Arrowhead Resort and Spa was surprisingly nice. Loved the lobby and customer service. The room could have been kept up a bit better (a sliding door for the restroom was a bit slanted and didn't close all the way, plus some stained sheets.) It felt fine and comfortable though. We would stay again.
Beautiful resort and great staff Dennis from the front desk was awesome in getting us our room quickly.
Very rude staff in front desk and cafe shop inside the resort. The only staff who had some kind of sense of customer service were the house keepers and valet staff. I’m not expecting to be treated like royalty, but I don’t need the ladies in front desk rolling their eyes and being short when asked simple questions from a first time guest. I guess they don’t appreciate my business here. Will never stay here again.
Aesthetic was ok, not great. The amenities and services were also ok but priced a but high. Restaurant, cafe, and rooms are pricey - expected a lot more for the price.
Very comfortable stay
Armando Jimenez De L.
(Translated by Google) Very nice and nice hotel, according to the environment, good cuisine and variety of drinks .. accessible at check-in (Original) Muy bonito y agradable hotel, acordé al entorno, buena cocina y variedad de bebidas.. accesibles en los checkous
Pros: the views, very clean, great staff, beautiful location. Cons: stayed on the first floor of the west wing, could hear the neighbors conversations and there was a door adjoining the rooms, the child (I hope) in their room kept messing with the door knob which was unsettling. There is no lock on the bathroom door and when it closes, it's a sliding door with gaps, so there's no privacy regarding what's going on in the bathroom.
Excellent staff and facilities, helpful fitness classes, and good equipment. I love every aspect of this gym/spa except that the showers take a little bit too long to heat up. Everything else is great.
There were boogers on the ceiling so we had to move rooms.
Great place to stay right on the lake...they even ordered Christmas morning snow! Highly recommend!
I had a completely unrelaxing and terrible stay at this "resort". This place could really be top notch if they re-hired and re-trained their entire hospitality staff. The grounds and nature surrounding the hotel were beautiful and there were a few nice walking paths throughout, however a lot of work needs to be done to elevate this to luxury level. It was very noisy, the pool seemed like it was only for children, and the staff was overbearing and rude.
Michelle Dudley P.
Such a gorgeous location for a wedding!!
Cozy marriott property four min walk to village
Ever in the area i would highly recommend visiting here. Like a random picnic. Or something. Its gorgeous. And service here is great!!
Robert R V.
The location is right in the heart of everything there is to do in arrowhead. Great service and staff. Full bar and great food
This was a great place to take my family and my pet . I will go back LOVED IT!
We loved it!!...
Loved the snow
Stayed here in 2012(see profile pic). It's been remodeled and redone since then, but it's still very nice.
Nice and cozy place to stay when you visit Lake arrowhead. Kind friend desk prompt housekeeping service but room is little smaller than other Marriott hotel and it was little noise even after 11pm. You can hear everything from next room...
Great location, friendly staff, property is good but could probably do with a remodel.
We had a great time here and were treated like total v.I.ps
Outdated. Staff uncaring, roomservice slow the worst management
(Translated by Google) Chingon the place. (Original) Chingon el lugar.
It was good except the food was gross and a lot of channels didnt work.
It's a really charming and wonderful place. A little cold during the winter though.
This resort is nice the amenities are very modern and luxurious and I highly recommend the spa. It is also very close to the arrowhead village within walking distance. My only complaint was that on site food was lacking and your typical hotel food.
We were there for Santa's Village and found it to be a great location nearby all the winter activities. Inside the hotel had great things going on for kids all the time.
Great place to stay :)
This is a classy place that is sometimes sold out
Wow!! Stunning! Much more than expected!!
Not very clean, the visitors are rude, especially the drunks
I enjoyed my stay
James Earl M.
This was the annual taste event. We had a good time at the event. The food was excellent this year.
Great place to eat, lounge and relax, workout, swim, get facials and massages, go for a walk and whatever you can imagine.
Great food. Just a nice place.
Lived up to expectations.
This is basically the only full service hotel on the mountain. The lobby and restaurant are gorgeous. I've stayed in different rooms the past 4 times I've stayed and they are pretty comfy but could use a facelift. This latest visit was a quick one for us but it was overall a positive time as far as check in, stay and check out goes.
The perfect combination of luxury and excellent customer service. They are offering everything that you need for a perfect getaway.
Beautiful place to stay
Very clean and wonderful amenities
Beautiful place in a very scenic area. Hot tubs, pools, restaurants and bars, and much more to do and all on gorgeous lake Arrowhead.
Nelson B. R.
Nice hotel and staff
This Resort is nothing less than true Marriott Hospitality.
Wonderful place to get married and have a reception. Absolutely beautiful!
The hotel staff service is great and the rooms are comfortable, but the Restaurant is WAY too slow. We were one of two tables (5 people total between the two) and it took over an hour for the food to come out, and it wasn’t hot. I will never eat there again, but I will stay there again. The rest of the place is great.
Gorgeous. Memories will last a lifetime. Plenty of ducks. Quack quack!
This place blows goats
Great place to relax.
The placement of the resort is great. It has access to the lake with a private beach as well as a private dock. Through no fault of the resort, some guest can be a bit loud. Overall, a great place to stay. Bonus points for being near most points of interest.
Great location. Service is great. The renovated gym is welcoming.
Great place, big room, clean, lots of pluses, if there's a negative it's a bit pricey. I would stay here again.
Beautiful venue for a weekend wedding in the mountains
Wonderful deep tissue massage and.a lovely facial. Aweeee
Bed was horrible. Mattress was slanted. hair dryer started smoking and burned my hair. no ice machine. spa was nice but stuff was closed down.
Not worth the price at all. Mattres was lopsided, shower had mold, walls were very thin, and leaf blowers were running outside our room at 8am. On the plus side, staff was very friendly and the spa was nice.
While doing a photoshoot, my client and I decided to have drinks in the bar at Bin 189. What an incredible setting, complimented by friendly staff and a gorgeous Hotel.
Great venue for a wedding
All the outside and they look a little run-down, the inside is very nice. Complete with a bar, restaurant, gym, and pool, the place is nicer than I expected. The location is pretty good, right next to the Arrowhead Village and then walking distance to the lake.
Excellent property, great service and very nice rooms. They should hire more staff in the restaurant/bar area though. Especially on the weekends. Still....a 5 star resort!
Great place to relax. Great service. We went to a wedding and It was very well organised. Be spend alot of money.
Getting married in June so my fiance and I wanted to check out the hotel beforehand as a weekend getaway. The hotel is very beautiful with the nicest staff. The room was decent, although one of the lamps didn't work and we needed to call to get our AC fixed, which was quick and easy. The details are nice, however I think some basics are missing. No mini fridge or microwave. The bed is not facing the TV so we sat on the couch most of our time in the room. The restaurant has wonderful food and tasty drinks. Cannot wait to come back in June for our wedding.
Pricey but nice view and good food. The hotel is pet friendly which can make our difficult at times for those without dogs.
Comfy bed, great location. Had a room next to a wedding reception, so it got a little crazy. Their bar is super nice, and within walking distance of the village.
Very beautiful place!
Very busy hotel.
Great service. Great location, right on the lake with nice beach and walking distance to the village. Nice lobby with good restaurant. Rooms are so so, need to be redone, but otherwise great spot.
It’s a nice hotel.
Beautiful location!! The drive up was a nailbiter for me.
Locale is good. Food ok. DJ was great (DJ Clay). Was expecting more upscale. Little things like chipped pain on outside and some carpet needing cleaning distract from the overall appearance
Great place to stay with exceptional staff
Beautiful location! Service here is amazing, food is very good, and most importantly the beds are SO comfortable!
Very lovely location with very friendly staff. The conference rooms had comfortable chairs and tables as well as trouble free WiFi. Overall very nice facility and the drive from LA was fun.
The Best For Many Years.
Excellent Resort, would definitely go back!
(Translated by Google) Beautiful scenery near the lake, summer must come to a very hot summer. (Original) ????????????????????
Recently stayed a week there with my church. Fabulous. Beautiful view from my room. Wish to personally thank Heidy at the front desk and Jovi my room maid. Viva Quanajuato!
Nice hotel. Rooms were spacious. We had Mexican food and it was good. The dinner at the terrace was great. Though it has a swimming pool, a dip in the lake is recommended.
Pros: Beds are comfy, amenities are good. Food is good, if pricey (but no more pricey than one would expect at a hotel anyway). Nearby activities are good. View to lake from room is lovely. Cons: TV channels to access hotel info/amenities did not work. Phone shortcut labeled to room service connected to the spa instead. No room service info in room since TV info channel wasn't working, so I referred to their website to place an order. Sound insulation between room and hallway is not great. Overall I would stay here again. October is a good time of year for it.
Our room faced the lake and it was gorgeous. Customer service was great as well.
James Wood I.
Great place to relax and have a great time with Family
I was here for a weekend wedding and it was beautiful. The location really can’t be topped. The only downside is there was a lot of construction going on, but I assume that’s only temporary
(Translated by Google) Lovely! (Original) Muy bonita!
Very nice facility.
Stayed two nights at the of September. The property is gorgeous, inside and out. We enjoyed the drinks and dinner at the restaurant, and loved the couple's massage at the spa the next morning. I can't think of any way our stay could've been improved. Gorgeous all around.
Great stay, comfortable and quiet room.
To dusty in the summer and very boring no much to do in my opinion
Had a great time out on the lake
The place itself was okay, but for the price! Never again, I won't pay $300+ a night for a room that has Mold all over in the shower. Unbelievable!
It was good
Overall it was a great experience. I was here for a wedding so I didn't have a lot of time to enjoy all the amenities. Our room has a king bed with a pull-out couch. The bed was comfortable, but the pull-out couch bed was pretty uncomfortable. There was also a brown stain on our comforter. The staff was amazing and so accommodating. Would definitely stay here again
Their food is great and their bar even better. Victoria is a great waitress in the mornings. Ask for Derek at the bar. He makes a great, clean Margarita. Best I've ever had
Very nice staff and beautiful views
Came here to the Beutiful Lake Arrowhead Resort and Spa to celebrate my 60th Birthday. We were greeted by the most wonderful Guest Services person by the name of Daniel he was so welcoming, gracious and went out of his way to make sure we were well taken care of. The most exceptional service he even surprised me with a hand written note and complimentary cheese & crackers plate to wish me a Happy Birthday. Thanks Daniel you are Awesome!!!!
Great room and very friendly staff.
Very nice, clean, and modern. Definitely would come again
Had to cancel our reservations and talked to the hotel and they said they would not charge us but did anyway. Horrible, dishonest service. I’ve read nothing but bad service here so stay away.
Went up to Lake Arrowhead for a little vacation and was really happy with this hotel. When we got there on a Friday night, they had a movie by the pool on a big inflatable screen. The room they gave us had a perfect view for this, so we didn't even have to leave the room. Next day we went and enjoyed the pool for a bit. The pool was heated and they had an outdoor bar and grill right next to the pool that was really convenient. The best part of all was the private beach. They had a lot of lounge and adirondack chairs as well as a couple hammocks. It was very relaxing and fun to watch all the boats go by. They had lots of fun activities and food specials like the movie by the pool, making s'mores by campfire on the beach, and snow cones. I only had a couple things that were kind of annoying. The latch on the door to the room was stiff and took a little force to close. Not a big deal on it's own, but the second issue is that the soundproofing in the room wasn't the best. Hearing everyone slamming doors and someone's rambunctious kids running around above us at 6 am woke me up, but I'm kind of a light sleeper. Despite those minor issues, I really liked the location and amenities here and will definitely be back.
Clearly this hotel has cornered the Lake Arrowhead market and has little competition. We read the reviews, on Trip advisor and Marriott, so we knew we were taking a chance with our points. Well, like others have noted this is not an exceptional property and the management is clearly lacking. Upon checking there was very limited platinum recognition, in fact we were told we could only have free breakfast for one night? This has never happened to us as platinum guests at an SPG or Marriott property. We asked about an upgrade as they placed us a room with a parking lot view and were told there was nothing they could do about it....and we checked in before 4 pm (ie this was not a late night checkin). Rooms are just ok, pretty dated and worn. A curtain for a closet door? In this hotel category? A bit insulting. But the real kicker was when we opened the bedding for the sofa bed there was 6 pillowcases and zero sheets...what am I supposed to do with that? After calling I was assured the sheets would be right up, but I’m writing this review as I continue to wait for those sheets to arrive after my children’s bed time..... Overall, not a great way to spend 35k points a night but I guess they can get away with the terrible service and quality of hotel since there is no competition here.....
It's a wonderful getaway. Full service valet, bar, restaurant. Shhhh it's our secret.
Good place for summer.
This hotel is awful! Their were bedbugs on the sofa couch. Staff was rude. I recommend do not stay at this hotel. Doesn’t even deserve one star!
Melvin Van D.
Not what I expected.
Excelent place to relax! Very family-friendly. Loved the private beach.
Great local getaway. A local hidden gem
Nice facility, but the front desk people could be nice and more willing to help. I booked through Expedia. Maybe if one books direct with the hotel they are more accommodating.
Really nice place to get away and enjoy a peaceful lake and mountain village
Housekeeper only every other day. Restaurant menu lacking.
Amazing views, close to so many fun things to do. Staff was polite and helpfuk
Great staff, comfy beds, awesome views! Such a great vacation!
This is a tough one. I started to write a terrible review when we stayed there in July, but Whitney was absolutely unbelievablly helpful, so I'll try to be nice. The hotel is stunning and the beach and trails are nice. Beware of rooms with non-working AC and be aware that if you request, and pay for, a lake-view room that you'll likely be overlooking the pool and accosted by a lot of noise from the occupants of the pool. Don't expect to enjoy a quiet evening on your balcony. Avoid the restaurant. The hostess is rude and the rest of the restaurant staff is completely incompetent. Also, the breakfast buffet is low quality and insubstantial. If you find yourself at this hotel and have any problems, be sure to talk to Whitney. She was just incredible!
It was nice but expensive.
Resort is great. Rooms are comfortable. Everyone is very friendly. The resort has a private access to the lake. Highly reccomend.
Worst service in dining area. Totally clueless Food was awful. Beautiful place. No idea about rooms or spa. But I wouldn't come for the restaurant ever.
Water Leaking from A/C in room. Dirty stained carpet. Management team seemed like they did not care that we had a major leak in our room. They just put us in a bottom floor room with balcony and offered no type of credit. It seems like half the hotel may be taken care of and the other half may be for people not staying that long. The hotel has potential. We used to visit in the past and the people were so nice, before it was Marriott. Now, not so good. My wife had a bad experience with her girlfriends about a year ago also. I expect a little more out of a 4 star resort..
Beautiful resort hotel on lake Arrowhead. Rooms are spacious and well appointed. Direct access to the Lake is really nice. On the downside is the wait to be seated at the restaurant even when there obviously are tables available. This is especially annoying at breakfast, but buffet is great.
The venue and property are magnificent! Great room and dining options. There is plenty of shops and restaurants near by as well as the lake of course! I look forward to returning for an extended stay.
Definitely a fun place to be
Had a wonderful deep tissue massage. The ambiance is perfect, and the whole experience is very relaxing.
Beautiful area to visit everything close by and great people
The resort is very beautiful and spacious. There is a swimming pool and a private beach on the lake. The staff was very friendly and welcoming. There are fitness classes, like Zumba, free for registered guests. Our room was very clean and had a balcony.
Very nice lounge to hang out and the beach was great with many activities like group guided kayaking. Great for families
Place is garbage.
Great spa experience, lovely access to lake and lots of activities, but with some restrictions as the lake is private. I would recommend staying here to anyone who doesn't live on the lake but wants to experience it.
It's a little pricy but it's nice all and all. The pool was a plus some or was mid 80's...
We're came here for a midweek weekend adventure. The hotel is very nice and all the employees have been wonderful. The only downside was the pool experience. The attendants were great, friendly and really helpful. The drawback was food. We were expecting the grill master to be around. He is available on the weekend but not during the week. So we went out and got some food and had to sneak it in due to the no outside food policy. Which would make sense when the grillmaster is there but not when he is absent.
Horrible. Stay somewhere else.
Lake front hotel & resort. Nice place to stay if u are in San Bernardino CA.
Enjoyed my visit. The only bright spot at the Lake
Nice hotel...recently under new managent and they are sprucing the place up. Still a lot of items to fix to make it what it should be. But they are getting there, would definitely stay again if the price was right. Location was unbeatable!
Great little gem of a town
Perfect wedding venue. Views are unbelievable. Staff are wonderful. This is inside the lake terrace room, where reception was. I highly recommend it.
Some interesting individuals in the spa in the mens changing room when I was in there..
Staff were friendly, helpful and enjoyable. Facility was well maintained. Views were beautiful.
Fewer offerings like poolside bar/grill and daily activities such as movie night and tie dyed shirts. Pool closes 1 hour earlier now. Outs like they dont want you to come back. Seriously reconsidering our annual family weekly stay.
Quite beauty, nestled on tall trees, very nice!!
(Translated by Google) A beautiful place (Original) Un lugar hermoso
Nice rooms, nice beds, the restaurant service is a little slow. I'll come back.
Great hotel in a nice place. The electric car charging is great as well. Will stay here again soon.
Hotel is not up to 4 diamond standards, it used to be nicer, but has not been kept up. My family stayed for 3 nights in July, and had to change rooms twice due to maintenance issues, and were not compensated for the trouble. Beautiful lobby, but overall hotel needs to be freshened up. Beds and pull out bed is very uncomfortable, kids said they felt springs in their backs, no mini-fridge, broken floor tiles, water dripping from ceiling AC, dirty and stained carpet. Went to the spa, it didn't feel clean. Beach was nice, but lake access is minimal. Have to pay to fish, or kayak. Room service advertised a pizza, when I called they said they weren't making pizzas, and I was in a bind for food, considering most village stores close around 8:00 during the week, and other room service is pricey. Nice view, if you get a lake view cabin, but you hear boats pretty early in the summer. I heard there is new management, please fix the deferred maintenance items and clean up the hotel, it used to be so nice, and we enjoyed staying here. Next time we will most likely rent a cabin.
Bar service and Food were great!
Great location. Nice amenities.
Laurence Dean [.
Stayed here, one of the best hotels, pretty good arcade.
(Translated by Google) Wonderful (Original) Maravilloso
(Translated by Google) On (Original) Na
Beautiful hotel. Classy decor and friendly staff. My only complaint was the noise from thin walls. Otherwise, great place.
The views are great and the hotel staff are very friendly.
We just stayed here for our wedding anniversary and not impressed. When we first walked in I was excited and it looked beautiful but now I am disappointed. When we first got here to check in the lady was super nice and said I have a nice room on the third floor with a balcony view for you, you just need to wait. We were very happy. Then when we went to check in we were put on the first floor with our balcony at the pool. So no privacy and lots of noise. We called and asked n...icely if we could be put on the third like we were promised. We get to the third floor there is no balcony but instead a dirty window facing the parking lot. At that point we didn't want to complain again so we just dealt with it. We also had lunch here while we waited and the food and service was not good. It took forever for our food to get out (it was pricey and not good- go to town the foods way better) and then when we were done we waited another 15-20 min just to get the bill. This is our first time in lake arrowhead so I am very disappointed in this experience. I will not be staying here again. See More
Staying here for our wedding anniversary and not impressed. When we first walked in I was excited and it looked beautiful but now I am disappointed. When we first got here to check in the lady was super nice and said I have a nice room on the third floor with a balcony for you. We were very happy. Then when we went to check in we were put on the first floor with our balcony at the pool. So no privacy and lots of noise. We called and asked nicely if we could be put on the third like we were promised. We get to the third floor there is no balcony but instead a dirty window. We also had lunch here while we waited and the food and service was not good. It took forever for our food to get out and then when we were done waited another 15-20 min just to pay the bill. This is our first time in lake arrowhead so I am very disappointed in this experience. Definitely dont feel like I'm staying at a 4 star.
We will stay here for now on!!! Hands down best the Mountain has to offer (been visiting over 30yrs). Now that resort is a Marriott AutographProperty the hotel & rooms r Stellar. Views of lake from my bed and especially on balcony. Just a few of the high level services offered Beach,Lounges,bars,Fine dining, boat or kayak rental, Spa, pool area, & Customer service is 'Out of Site'.
Hotel located at a nice location, lake vote timer have nice views, staff are friendly. However, this building is very old, and lots of features are outdated. Hallways to the rooms are Claustrophobic, low ceiling, and very hot during the summer. There seem to be no HVAC in there. Rooms with their HVAC on all day long can't get any cooler than 78 to 80 degrees. Hotel sent technicians twice to fix the issue. They tried their best, but the problem couldn't get fixed. We also had to wait over 30 min to get extra towels. Considering everything, this hotel is way too expensive and not worth staying there at all.
Our rooms were not really clean and the service was not good. The restaurants was understaffed and very, very slow. Marriott lounge was closed for unknown reasons. However when we decided to leave one day earlier, the manager was kind of accommodating and only charged us 75% of the prepaid rate for the early departure.
We had a room with a balcony facing the lake. Balcony has a table and chairs. Be aware the trees block the view on the lower floors. Nice pool for children. Depth from 2 feet to 6 feet. Not a big fan of the hotel restaurant. Food is too heavy and too many fried choices. Rooms are nice. Mattresses were comfortable, thermostat kept room at comfortable temperature. Dock for catch and release fishing was a nice experience. Small beach down the stairs from the pool is nice.
Friendly and helpful staff & luxurious, accommodations. Excellent protected Beach for children to swim.
Disappointed by the front desk and management service. I did run into a couple of employees that were pleasant and helpful. Definitely not a 3 star hotel. It’s more of a $100-200 a night stay. George (manager) is not a good fit for management. I could see why the service is the way it is and why employees aren’t happy. The place has potential with the right people in charge.
I’ve been here twice and I love it the food at the bar is too expensive though $30 for a burger ???? and it wasn’t even big
The lake is amazing! Such a peaceful getaway.
Very kind staff, and the hotel is beautiful! There is a little Towne village that is walking distance from the hotel with cute little shops, restaurants, a bank of America, and even a McDonald's. Highly recommend it!
My stay was for 2 days. I found the Hotel staff quite accommodating. The dinner meal was cooked correctly but I felt the meakbwas a bit small. I stayed here about a year and a half ago also for a business conference. The bar was well appointed as well.
Very clean resort with professional & friendly staff! We look forward to staying again soon.
We a nice stay here. We had a Lakeview room but really had to look to see the lake. One thing I must say is the service was great. I broke my leg the morning before we came up. They were extremely accommodating from the minute I stepped out of the car. They offered to wheel me to my room each time I got back. They were great to the rest of our party as well. The hotel is very close to the village.
The staff was very nice and respectful and the rooms were roomy clean and guest interaction was at a high level
They were perfect.
We always enjoy our time staying here! The main reason I can't give it 5-stars is due to the spa. In short, it's disgusting. It was disturbing last year and sadly, it also was on this trip. If it were appropriate to take photos inside the locker room I would have, but I can only describe: mystery goo in the steam room, 3 separate shower stalls that were completely out of body wash, every towel return overflowing on to the floor, every trash can overflowing on to the floor, feces on the toilet seat of the bathroom stall ...you get the idea. I still give the hotel 4-stars because it's my understanding the spa is an independently run business that shares the property. Nevertheless, the hotel needs to demand the spa improve their standards or consider canceling their lease and finding a new operator. It does reflect poorly on the resort as a whole and makes it difficult to recommend.
Not much of a restaurant for a Resourt of that price
Very neat and clean exceptional food and very relaxing.
Beautiful hotel. Spa and pool are very relaxing.
Was there for a brunch and the staff was great and the bathrooms were very clean.
This place os Beautiful. Love the Staff
Perfect for relaxing
Everything about the resort was beautiful but i was not informed the lake was private . I went up for just the day and I hopes of going into the water only to find out I couldn't go in. Instead i was directed down the way to Lake Gregory.
Nice view, food was so so
Nice location and would like to go back
John Eric S.
Great place for lunch
One thing I can say to you about this place!!! STAY AWAY!!! Went there for a weekend. First Kristen the receptionist was rude and everytime we asked a question you could tell she is annoyed. The hotel is highway robbery everything is over priced and super expensive. We had roaches in our bathroom and on top of that at the end when we checked out we got double charged and now I'm disputing the second change with American express. We had 3 rooms total, they charged my friend for the 3 rooms and then they charged my card for one room called them and they said they can't see the charge and it's showing on my card $410 WTH. YOU CHARGED ME AND YOU CAN'T SEE IT? Be careful with this place. It's over rated and over priced for a weekend night, Saturday checkin and Sunday checkout we paid $415. It's my mistake we could have gone to way better places for this much money. Will never do it again!!!!!
Love this hotel! Always so accommodating!
Had dinner here with my association. Had the rosemary chicken with carrots and asparagus and mashed potatoes. Not bad. Of all the tummies the mashed potatoes were the best, yumm-ers
This a really good place to take the family during the summer time. It also looks like it would be a beautiful place to visit during winter from snow fall.
Very nice everything .. the people are so polite .. next year I'll go back
I always enjoy eating here.
Beautiful resort, excellent service, but it is in desperate need of upgrades. The AC system is so loud, it's impossible to sleep. The toilets are splashy.
The view on the lake is wonderful.
Beautiful. Nice terraces with good view of the lake. Good service throughout.
A little pricey, but worth it!
Attended a wedding here last weekend and it was so beautiful! Food was delicious and service was excellent!
Had our wedding here, and it was great! Special thanks to Marina and the rest of the staff.
(Translated by Google) BEAUTIFUL. (Original) HERMOSO.
Beautiful place...virws great. Food excellent
Great bar and restaurant service! Extremely friendly and helpful employees along with the beautiful location best on the mountain.
Perfect Bar in the mountains! Great selection for wine/cocktails
I love this place. It is again, pet friendly, pricing is good and it's centrally located. Staff is friendly and rooms are nice.
This hotel is amazing and the staff are so friendly, going above and beyond to make the experience amazing. Whitney helped to make the weekend stay extra special. The location is great, and everything is walking distance. An incredible get away!
The resort is wonderful for recharging your batteries from the grind of every day life. The view from our room gave us a view of the lake through tall pine trees. Listening to the birds and watching squirrels go about their day was enjoyable. The resort has a bartender that welcomes you like a friend and the restaurant staff is attentive and friendly. The interaction we had with the front desk staff and other staff at the resort was A+. I would highly recommend this resort for anyone who wants to enjoy a wonderful mountain resort.
Just picked a friend up at this resort. I did not go in to see their room, but my picky friend gave them 4 out of 5 stars
Ugh this place is beautiful! Definitely good for a mini vacation! ?
Zalo Del S.
I spend a beautiful time here, the view to the lake is awesome.
Great pet friendly hotel.
Order the steak, it is awesome but no military discount ????
Nice place, great views, but you'll pay heavily for the experience. Drinks at the bar are $$$.
Great venue for a wedding! Friendly staff!
Not up to Marriott high standards. Front desk ill informed about local area & unenthusiastic about one's arrival. Felt as though we were imposing. Restaurant food good but service was awful. Bartender was pleasant but a bit chatty. Would not return to this destination.
They have a lovely bar right on Lake Arrowhead. In the off season on the mountain, there's not a lot open at night. So this was a wonderful option in the evening for dessert and coffee. Nice fireplace. Nice wait staff. Nice view.
A great place to get away and relax.
This place is beautiful!
The view and ambiance were amazing. Very nice place, the staff was friendly, the bar was great.
Been here several times and really enjoy the property. It is large enough to stroll with your significant other while enjoying lake views. There is food available at the resort as well as nearby in the mall which is in easy walking distance. On a visit last year I reserved a room with a balcony and when I went to the room that was assigned to me....I opened the sliding door to see a patio, ground level and when I asked the front desk about this, they replied that a patio and a balcony are the same thing.....I let that little gem pass.
Five-star people managing a two-star property. Marriott should be ashamed. Outside of the wonderful people trying to maintain this dilapidated property, nothing qualifies this hotel to be in the Autograph Collection. The carpet flooring is stained and contaminated with gum. The furniture was new when Rick Springfield topped Kasey Kasem's American Top 40 and the lampshades are covered in mildew and water stains. I've stayed in cleaner Super 8's. Shortly before 5pm, housekeeping carts still cluttered the hallways and housekeeping staff walked into my room without so much as a knock on the door. My most disappointing stay at a Marriott property in over 20 years of patronage.
Liv 4 L.
Amazing views and luxurious hotel.
It's a beautiful place for weddings service is wonderful the staff are wonderful
I really wanted to give 5 stars but they have a few things that prevented that. The staff is awesome very very helpful. The facility was going through some maintenance while we were there a lot of unfinished areas. We had the little ones so that also prevented our full enjoyment I would certainly recommend going for a nice parent escape but if not they can still provide a enjoyable experience.
We went there for lunch, there's plenty of parking; even if it looks kind of simple on the outside, it is very cozy on the inside, with mountain lodge decor and several fire places. The food was pretty good, service is fast and friendly. The tomato soup was delicious as well as the mushroom pasta, the Bolognese rigatoni tasty but too oily. Probably the most civilised place in town and the best views.
Lovely clean roomy facilities all around. Great value. Fine restaurant. Friendly attentive staff. Not crowded in March. No bath in our room but excellent shower, bed, view.
Awesome location, great Hotel Lobby and Bar. The staff is super friendly and does a great job. I expected better choices from the restaurant and bar menu. The rooms completely failed my expectation. Very dated, in dire need of repairs and upgrades. Carpet stains, stains on the walls, wallpaper about to peel off, toilet roll hanger about to drop. I was entertained by the cover for the closet, not a door but a shower curtain. The AC/Heat might or might not work but at least it's very noisy. This Hotel is certainly not a Marriott Autograph experience, you might expect.
The View off the hotel was amazing downstairs there was a restaurant, bar and small . Outside there was a pool and also there was a path to walk to the lake the view of the hotel was lovely.
It's a nice hotel.. Not the best Marriott we jade ever stayed with, but a nice stay
Peaceful and warm pool my kids loved it
Nice place to stay
The perfect resort for Lake Arrowhead. Walking in I feel like I'm taking a step into an old mountain lodge, yet it has an updated that feel that puts it right in modern day. The large fireplace is wonderful to enjoy in the cool weather. The hot tub is always bubbling. The rooms are nothing special, but they are a nice size and definitely fit the bill.
I typically do not write reviews/feedback and I can say that this is my first time providing a negative review, as my experience at Lake Arrowhead resort was nothing, but horrible. First of all, if you want to see how a person-who hates his job and everybody around him- looks like, I'll invite you to meet Andrea, "a front desk manager" at this report (according to herself). From the first moments of check in process, she started with a horrible attitude, talking about multiple things ranging from unavailable rooms/upgrades, to making fun of a service dog and expressing knowledge about State/Federal Laws (that service dog is not accepted under any Circumcetances in California!!, as well as lying about 2nd and 3rd floors not having balconies at all to give out the first floor ("the only available option")...She also never mentioned anything about resort fees and at the time of check out, she just gave out the invoice and said that there was a resort fee and I should have been aware of this myself!! In addition, she thought of herself as "The Boss" of the resort, as everybody at the front desk had to go through her to answer any questions to guests which was so funny. Second, the entire resort was and room quality was a mess...Sure, the lobby was nice and the lake view was beautiful, but my room didn't have working Wifi and when I called the front desk, they said that they do not have IT support for Wifi which was interesting...Then I realized that none of the Ice Machines work, and when I say "none" I mean literally "none of them". I actually tried all the floors and all the wings, and at the end ,I called the room service and after waiting for than 45 mins and not receiving ICE, I went to the restaurant and got the bucket of Ice filled myself... The Wifi, and Ice were just beginning of the issues. The Heater system in that resort was so old (according to their engineer), that it was making a loud noise when trying to start each time. Imagine that when you set a temperature and that a loud quirky noise will set off each time the Thermostat is trying to start the motor (Heater)...Someone told me that they are "trying" to replace them, but as of now, you will enjoy the entire night by not sleeping at all. The worst was, when I called them 4 times to send a technical to fix this, and they didn't send it until the day after. Finally, the same night and following early morning, when I went to complain about the situation, guess who I had to deal with? Yes, pretty Andrea. When I asked for her manager, she said, "I am the only manager" of this hotel and that basically there was no other higher ranks!! When I mentioned about the situation, she smiled and said were are an "Autograph Collection" and if I'm not happy I can check out right now, since there was no other rooms avilable ( I was supposed to stay for an additional day) and I actually did check out...Btw, not to mention that the "Complimentary Continental Breakfast" they offer at the hotel only includes Bread and Butter, and if you try their hot food (from buffet) ,they automatically charge you for Breakfast Upgrade ($10/person), which would have been fine if they explained in advance... In Summary, I being a consultant (Platinum Status with Marriott) I travel a lot for work (average 50-60% of my time) and this his was by far one of the worst experiences I have ever had, despite the fact that this was supposed to be a pleasure trip...So if anyone is booming at this hotel, unless Andrea is replaced, good luck...
Beautiful Place.Not alot of options for dinning but great place..Close to the Village.
Very comfortable and classy ..
Planning to go
Good customer service and amenities. I love their amenities.
Lovely rooms and public area. Had some snow the night we stayed and most places we went we're warm and inviting, except for the hallway our conference took place at. A bit chilly... We also were shorted a chair for my husband for our group dinner. Strange that an odd number of chairs were put out for a marriage conference.
Peaceful and Relaxing...Just Awesome
Love everything about this place except the rooms fall short. The hotel is a 5 star experience with rooms that are a little behind the times, a little older and smaller. Service is great and the staff is friendly. The decor of the lobby is very warm and cozy. However, this property has seen better days with the rooms, where my unit sent me down long hallways to a unit that seemed like it was due for an update.
Great place but starting to need more basic maintenance,,, toilet paper holder falling off the wall, showers were not so Clean, carpet was dirty, sliding glass door didn't lock well, staff was very friendly, made me feel special, again over all a great place
My beloved hotel!
S.b. Greene, P.
Absolutely beautiful Resort and Spa... Will definitely return!
Beautiful property, picturesque setting, the perfect escape from hustle and bustle. Plus access to great outdoors, skiing, hiking, boating and so much more!
Great place. . Comfortable. . Good spa. Restaurant is descent. . Reasonably priced
(Translated by Google) The room was clean. (Original) La habitacion estaba limpia.
Exceptional service from the staff. We got snowed in this weekend and didnt know what to expect. The hotel really gave us the mountain experiness but with luxury. Derrick in the lounge was especially fabulous! We will be back.
Long wait for check-in, while no people in line
Very nice place. Beautiful rooms and a nice view
This place more then met my expectations! I want to get married here!!! Now, does my fiancé? Maybe yes ????????????
Nice hotel. Beautiful location and friendly staff. Decent food in the restaurant. Stayed for three nights and will definitely be coming back in the future
The rooms were very nice and the stuff was very accommodating the restaurant inside was a bit slow with service however we had a great staff member named Victoria that really helped us out and took care of us. The snow storm hit on Sunday night and we were stuck without any snow chains. We met some other people in the lobby that were also unable to leave and one of the baggage men named Michael overheard a speaking and he was nice enough to offer us a ride to the local auto supply store for us to buy chains in his 4 by 4 vehicle. Very nice of him and I don't know how we could have done it without him.
We were in the area for work and this was such a great place to stay. Definitely will be coming back to experience for a vacation!
Lake Arrowhead is an amazing getaway within 2 hours of Los Angeles, and this Resort is where we have stayed the last couple of times we've been. It's a solid four star resort, with aspirations to be a 5-star. The rooms are decently appointed, but it's beginning to look like it needs to be refurbished. One of the nicest things about this place is the proximity to the village, and the fact that you can get nice looking views of the lake from throughout the property. To drive to Big Bear is about 45 minutes, so if you're skiing it's actually possible to stay here and ski in Big Bear.
We had never been to lake Arrowhead before and we were looking for a little retreat away from it all and this was where we chose. Never being here before we didn't know what to expect. Once we got here we loved it! Staff was friendly. The spa was amazing with a co Ed lounge, the food was yummy at bin 89. My husband didn't care for it to much, but I liked it. The room we stayed in was nice. We had to call housekeeping for some extra shampoo once and they delivered to us in a very quick manner. If you want snacks, food, or water for your room there is a stater brothers a very short walk away. We were very happy with our friendly relaxing experience.
Way to much fun. My guest and I both gained 10 pounds from their brilliant kitchen and Master Chef.
Nice rooms and property.
Daniel Ely A.
Nice place with a beautiful view of Lake Arrowhead. Staff is friendly and shows great service at all times. My only concern was the carpet from the rooms that is old and I will say not clean. Everything else is great
THIS PLACE SHOWED DISCRIMINATION AND RACISM to me and my husband on the day of 2/2/2018 and 2/3/2018. Unfortunately, it still exist but if your African American DON'T STAY HERE.....My overall experience at Lake Arrowhead Resort and Spa was great with my husband. The staff was nice and pleasant, the weather was great and we had a great time. The reason I gave this Hotel 2 stars is because when we checked our credit card balance I notice Lake Arrowhead Resort and Spa charge an $250 without my husband or my knowledge. I called and left 3 message three different days for accounting and the manager and no one returned my call. I finally demanded to speak with the first desk, she said her manager was in a meeting and she can help me out. She said that we were charge an extra $250 because housekeeping said that we spoke in a non-smoking room. We did not smoke in the room at all, and when my husband did smoke he left the room and went outside the facility of the hotel. The only thing I can think of is that they were watching my husband enter in and out of the hotel and then once we left they stated we smoked in the room. They said they smelled a strong stitch of smoke in the room and assume we were smoking. They did not call to confirm if we did or didn't, they assumed. Remind you we were the only African- American couple there. They told my husband on the phone security came and tried to knock on our room door the night we stayed (that was a lie), my husband bought me a water, and benadryl from the convenient store in the hotel lobby the night we stayed no one said anything to him. I would have rated this hotel a 5, but after this experience and racial discrimination my husband and I experience, I give this hotel a 2 star (and I'm being nice about that).
Spacious warm environment. Beautiful views and decor
This is a great place as a weekend getaway or somewhere to bring the whole family. It is located right on Lake Arrowhead so there is a wonderful view.
Wonderful location to relax
Out standing facility.
Bomb food and the chef Kailee and bar tender brendin treated us so well!
Just there for a drink with friends! It's relaxing!
The heater wasn't working, and the service for the continental breakfast was not good. A server there was very inexperienced and gave us the wrong information. The manager did nothing to help.
An ok Resort. Needs updating. Needed to ask multiple times for towels to be brought to room. Very nice location and views but just lacking that attention to detail.
Wedding reception. Food came late. Steak was meh.
Stayed here for a wedding and was unimpressed with this hotel. They charge a premium price as a Marriott resort but do not provide a premium service. A couple of the issues identified: 1) food at reception was the worst, burnt steak that tasted like charcoal with over done vegetables and a bland salmon dish were the options. 2) paper-thin walls, couple here everything in my neighbors room who had decided to party and play music until past 1am resulting in little sleep for me. There were a few other issues but those were the big ones, once again this would not be a problem if they were half the cost but if you're charging a premium price for a resort, a premium experience is expected.
Beautiful resort, friendly service, clean.
Really nice rooms and fun with grandchildren
Relaxing mountain getaway!
Great location on the lake and right next to the village shops. Attentive staff and classy interior.
Great stay. My wife and I stayed in the Beachfront Suite for a weekend getaway while our children stayed with their grandma. The room was great although a bit over priced. The spa was good and most of the staff was great. We did the spa Ritual for two and fairly enjoyed it, although my wife definitely did more than I. Kimmi made the spa experience, she was amazing. Overall really good stay. The restaurant was good, walking distance to the village was great, and the resort overall was pretty nice.
Beautiful views, wonderful staff, 10/10 would recommend.
Nice hotel, very well maintained, really nice staff super helpful in the restaurant. Front desk staff could use some help in customer service but over all I'm very happy with my stay. I would for sure stay here again
(Translated by Google) On (Original) Na
If you're staying here visit this bar!!! Wonderful bar that stays open late! And amazing bartender. Live jazzy music in the background. Truly the highlight of my trip.
Bar was amazing. Go drink there if your in Lake Arrowhead.
This hotel is amazing! This place has an amazing pool, an arcade, beer and wine selection, and views of the lake. It also has nearby food places and great views at night. I recommend this place for anybody who enjoys staying in hotels that are grand.
I want to think that my room rate was a factor for the type of room we got, I refuse to think that everyone else pays $300+ per night + all the resort fees $8 per a bottle of water etc etc etc. Room 109 needs to go out of order until is decent enough to go back on inventory. You can tell FD agent was not happy because had to work on Christmas day no information about the hotel was provide at time of checking she asked if we wanted a room on the first or second floor so I said second please and she gave me a room on the first floor,what was the Point on asking ?she was not rude but not pleasant. Witnessed how rude the restaurant hostess was to an eldery woman who was trying to get a table for one person like it was a crime to eat by yourself. Duty wine glasses and room service trays were right outside our door when we arrive and were not picked up for several hours. We showered because we had to but we were really disgusted with the bathroom. Got coffee from the coffee shop the next morning,the attendant make us wait until she finish her conversation with her friend ( 5 to 10 minutes) We stopped at the front desk to ask couple of questions I'm sure the agent ( same person from checking) only heard me saying BLA BLA BLA because what I got from her was YES NO YES NO. To top it all off we couldn't sleep until 12 30am due to the noise coming from the guest upstairs walking-jumping dragging you name it. There is no Marriott culture here whatsoever or we just landed on the worst day possible. Views, lobby, bar and restaurant are very nice
Pricey but great location
Worst place had blood on my robe had blood on carpet
Such an amazing place!
Had a lake view room. We had five and they accommodated us with a roll away in addition to the two queens for only $25 a night. Parking easy and free. Lobby was really nice. The service was good. A lovely place to stay.
Awesome place to come for a weekend getaway! The room was beautiful as well as the grounds. Restaurants and shops were well within walking distance and there is also a great restaurant on site. There is a pool, jucuzzi and private beach to enjoy. Also spa and massage services. My husband and I went kayaking and our tour guide was fun and informative. We enjoyed our weekend stay and will definitly be back!
A very helpful staff, an awesome location.
A Google U.
Hotel is old and outdated
Ticks all the boxes..... Two night's stay in a Lakeside room was the perfect end to a difficult week. A wonderful hotel, great atmosphere, fabulous staff, stunning views and comfortable rooms. A delightful find
Attended "Taste of Arrowhead". Event was well thought out, and I make a lot of network connections, and sampled a lot of great food.
We were there for a wedding and it was lovely! Beautiful rooms, gorgeous setting, and delicious breakfast in the morning in the restaurant.
Staff was very friendly and quick to resolve issues, the overall ambiance was woodsy, yet upscale. The lobby was clean, has a nice entrance, plenty of parking, the room was neat, clean, i loved the shampoo/conditioner/lotion scent. A brisk walk to the lake and local shopping, which i advise any time after 9:30 am, as parking at the gift shops/restaurants becomes extremely limited during peak hours.
Nice place, very quiet and picturesque but it seems that the owners want to squeeze a little more profit. First Marriott property I've been to as an elite atatus holder that only offered continental breakfast, the rooms could use a refresh. The people seems nice enough, the wait staff were reasonably good and the food was tasty if not a little over priced even for a hotel. I probably wouldn't visit again because it was a destination for us, but for those local it would offer a nice change of scenery.
It was pretty good
Unfortunately my girlfriend and I were placed in the wrong room. We had reservations for a mountain view room and when we arrived, the front desk staff said we had a great spot with great views and they'd call us when it was ready. Our bags were tagged to room 376 and we waited while the room was readied. When we got the call, we were surprised to see room 371 and when we arrived to the room, we were greeted with a view of the parking lot. So disappointed. Went to ask the front desk if there was a mistake... and they said there was nothing that could be done. So we made a reservation for a mountain view room and were promised nice views but ended up with the parking lot no view room. So let down. So disappointed.
It would be nice if they had a board showing where the events are so you don't have to wander around looking for them.
As one of the only "RESORTS" in Lake Arrowhead. The staff is striving to provide better customer service than in the past. Taking the guests requests and needs first, to make sure the stay and mountain experience are an unforgettable experience!
I would absolutely not recommend coming here. Take the extra couple miles and keep going up to big bear. The room was standard for an overpriced place. The tv barely worked my husband had to Jerry-rig the back for it to work properly. We went to try their restaurant and went to sit outside and there were nats everywhere. They didn't have the heaters on at 7pm and 60 degrees out which would of helped the bugs and they charged $40 for a steak. So we left and went into town. We ended up ordering room service and everything was bad. The guacamole, the tomato bisque the club House all was horrible. My 9 year old son didn't even like it. I get a bill and we only stayed the one night instead of two so when they dropped off the bill they were going to credit us $125. Then I called them and they said no we aren't going to now. For the price of this hotel I wouldn't stay. The town isn't anything special. Just keep going up to big bear. Period.
Friendly staff, beautiful room
Great Hotel with very friendly staff! We loved it. Wanting to book a full week soon!
Really nice lobby. Some of the finishings of the room were either not maintained or cheap. ie the carpets weren't clean and the shower didn't look super clean. The bed was extremely comfortable.
Great place and I don't want to go back home
Beautiful resort, great for weddings. Walkable village of shops and restaurants overlooking the lake.
The room was really nice, just took awhile to get our room.
Front desk fouled up credit card payment. Staff failed to repair plugged up shower drain. Overpriced restaurant served overcooked food along with stale rolls. Very disappointing.
Great place to stay.
Bad management that cannot provide good service. All other employees are top notch and the Spa is Awesome!
Beautiful lake backdrop, well- tended grounds. An idyllic spot for a business conference.
The hotel is great. Room service, always a plus. Food yummy. Spa, Jacuzzi, pool, steam room, all good and clean. Keep in mind, there is not a lot to do up here, but it's scenically fantastic and very relaxing.
Jenesis Villalta M.
Extremely beautiful place to get married. The restaurant has amazing food. I approve. The events employee is very friendly and helpful.
So far great.. they definitely have a lack of parking though. Ate at the restaurant was delicious. Beautiful veiw of the sunset from the balcony of my room.
Great venue. Went to attend a wedding. Wedding took place with great view of the lake. Inside of hotel was immaculate, and Ball room for the reception was tasteful and roomy.
Rooms are ok... Mostly clean. You're really paying for the location on the lake and the proximity to the village. The door on the room and walls are paper thin. I can hear everything in the hallways and neighboring rooms. There was a wedding here the first night we were here and there were a bunch of the drunk wedding guests playing football in the parking lot right outside my room.
So clean and the surounding area is very fun
Clean with great staff. Hector helped make my stay memorable.
Arrived today to re-run our wedding night on our 10th anniversary. After spending an hour on the phone weeks ago to ensure we'd get the same room we had 10 years ago, we arrived to find they didn't honor the request, and their desk manager Ashley basically told us to suck it up and she couldn't be bothered. Huge disappointment!
It was ok. I will go back.
5 star indeed
Very nice experience.staff was very nice.swimming, jacuzzi.
Great location for a quiet lakeside getaway. Close to shopping and dining.
Very impressed with the recent changes at this long running hotel. The building upgrades and Marriott partnership make it a pleasant experience.
Great service, Valet was professional and helped with my bags. I have been here 2 times and enjoyed every moment.
Excellent and very friendly.
Really wonderful and romantic place
(Translated by Google) Here I am enjoying my diacon with my girl (Original) Aqui disfrutando mi diacon mi niña
The interior is great! I stopped by to use the restroom and was pleasantly surprised by how nice the interior was compared to the exterior of the building. The staff that I interacted with were friendly. I would definitely consider staying here if I lived further.
(Translated by Google) Rustic resort hotel of the mariott gruppe.direkt am see. Room a bit dark. Pool and own small beach. A few minutes walk from the village with numerous shops and restaurants. (Original) Rustikales resort hotel der mariott gruppe.direkt am see. Zimmer etwas dunkel. Pool und eigener kleiner strand. Wenige gehminuten vom village entfernt mit zahlreichen läden und restaurants.
Only stayed here for one night bit the experience was terrific. The staff was friendly and helpful, the room was clean and quiet. Views from the restaurant were great as well. I would definitely stay here again.
great hotel, lots to do in the area.
The resort was absolutely beautiful. Friendly staff, gorgeous lobby, spacious pool and a private beach. It is also nearby the village shopping center which is an added bonus. The only complaint I might have is how the hotel has some off putting smell similar to a hospital. It could be the heater, but it's not that noticeable.
Very nice place small pool
No air conditioning in the lobby, hole in the ceiling, cake stand broke when my brother & his bride tried to cut their wedding cake, employees were loudly talking in their back room with the door open so I couldn't hear the speech. Their "Autograph collection" is just a ledger. Bar tender didn't know how to make a long Island ice tea, nor did she have the ingredients. And too expensive.
Staying in the hotel was a thoroughly relaxing experience even though it is pretty crowded on the weekends. I highly suggest taking a hike around the lake on the accompanying trail.
The staff was super friendly and the atmosphere was great! The kayaking is fun :)
Everyone was very nice. The ammenities were great. The smores were awesome.
Great place to stay in Lake Arrowhead
Dennis Chapman S.
Very pleasant staff and welcoming environment.
Visited the restaurant/bar here, and attended a wedding here. Great place, all of the staff were very friendly and eager to help. Very nice facilities, and good food and drinks!
Beautiful resort. Pool is small and gets crowded but the rest of the amenities seem just right. The hotel itself is not too big , not too small. Parking included. Gym / spa area and great although not all of the lockers worked. We'll definitely be going back though.
So far so good. Cool little area right on the lake.
I wanted to book a spa package, but they don't answer the phones. It goes to voicemail, and they don't return calls. What business doesn't answer their phone? Poor showing!!
Although parking can be difficult, this hotel is conveniently located to walk to the lake and has valet included in the fee. The Village is nearby with shops and restaurants. The lobby is beautiful, the staff is friendly and hard-working, and the pool area is lively and serves food and has events for a price. The bottom floor has a spa area, though I did not person ally use this feature.
A little pricey but really wanted to spend the weekend in the mountains and escape the heat of the valley. Only wanted tho reserve one night, but the hotel only makes 2 night reservations on the weekend. Ok, so we'll stay 2 nights. The so called upscale restaurant (Bin189) had a small menu of burgers and sandwiches that was a little pricey. Staff was friendly, but slow. It took a long time to get it food. It's advertised as upscale, but there was karoke in the dining room. Th...ere was a nice outdoor patio with a good view of the lake. It wasn't mentioned on their website, but this hotel is dog friendly. Even in the restaurant, people bring their dogs of all sizes. The coffee shop (Aroma) is understaffed and slow. Large hole in wall and ceiling look troublesome. And large hole in floor by for is just covered with mat. Carefully watched my step as there is no warning of the hole in the floor. The pool are looks nice and inviting under the sun comes up. There are not enough chairs or lounges. There are too many loud and unruly kids. I got hit in the face and head 3 times by a ball. The staff fits nothing to monitor unruly kids, to many kids in hot tub, unsupervised kids in hot tub and kids running on the wet deck. They ran out of towels both days we were there. The beach is not handicapped accessible. They do offer a good deal of ice chest rental with drinks. Oh, there is no air conditioning in the lobby or hallways. The mountain folk may light a warm, stifling atmosphere, but I don't. It was just plain uncomfortable in the common areas. Our room was lathe and comfortable. 2 sinks in the bathroom sand lots of counter space. The room came with coffee maker, mini frig & safe. Surprised and disappointed there was no microwave. The carpet in the room had numerous stains. And the picture on the tv was horrible - fuzzy, grainy & static. We had no tub in our bathroom. The shower was not designed for a woman there was no ledge or step to facilitate shaving your legs. It was very uncomfortable to shave my legs in that shower. The spa area was nice. The locker rooms were large with many amenities. And the punch card system is a great idea. Will more than likely book a place to stay thru AirBNB or HomeAway for our next visit. The Marriott points just aren't with it. See More
This place has amazing staff. I cannot wait for my wedding later this year!
Its nice, but everything costs money, evem the beach chairs -_-
Took photos near by and the place was beautiful
Beautiful venue. So close to restaurants and activities. I'd come back here.
Beautiful atmosphere bartenders very nice
Beautiful place. As a vegan I wasn't crazy about the options provided for the wedding I attended. A grilled plate of vegetables is not a sufficient meal.
Great location away from the LA heat with lots of food near by.
The location is great. The only thing we didn't like was that booking had some problems. We had requested rooms in advance as a company and were given options to request eitger a king size bed or 2 queens. Then we were asked for lake view or Forrest. When we got to our rooms (about 50% of us), were incorrect. And the front desk said they were sold out, overbooked. So they couldnt make changes. That was very annoying. Also, besides the front desk, pool attendants, and one valley parker, most of the staff isn't too friendly. Especially one of the late night parking guys.... He was really rude to us. Screaming about a smoking section to us and multiple other guests.
Super nice views.
Location is close to the village .. good hotel for 2 night stay . . Good view of the lake . Staff is good
Having dinner on the patio of Bin 189 is always a great experience with the backdrop of Lake Arrowhead.
Restaurant was great
Stayed here for a wedding and everything was top notch. The room was beautiful and the balcony looked right out to the wedding! Food was very tasty as well at the restaurant. Parking is included with the resort fee, which is very reasonable as well.
I cannot believe that Marriott would allow this to be designated an Autograph Collection property. It is all out the worst hotel experience I have ever had. Horrible check in process. Filthy run down room. Loud parties in adjacent rooms all night. Awful.
Such a lovely hotel in a beautiful location! I would love to return in winter!
Fabulous hotel. Spa is a little pricey but good.
The good: location. Amazing setting on a beautiful lake. reception area grounds and overall decor awesome. Friendly staff. The not so good? Noisy overall. Pool noise, very loud door slamming all night which cuts right through to the rooms. Underwhelming food by far in the restaurant. bland salmon and overpriced (but good) drinks. I would stay again but would stay midweek off season , bring my own food or eat out and use earplugs.
Beautiful lake, resort very nice
Service and room were tremendous. Was upgraded to eagle suite and it was amazing. Breakfast buffet at 7 was also wonderful. Area around hotel is ok...a little boring. Hot during summer but hotel is still great. Staff even bether but in person. When calling hotel ahead of time hard to get someone on phone with patience.
Friendly and quick service. Comfortable and clean atmosphere.
Nice place but my parking lot view room with no balcony cost just as much as the nicer rooms.
Beautiful place and the kindest staff around!
Great view for a wedding venue. It is towards a lake with a shaded mountain view.
Overrated. Cons: dirty carpets, noisy rooms, Cable not working properly, small pool for the number of rooms. Pros: excellent location, nice views, gym is good.
Great location, great accommodations.
Beautiful resort, very nice staff.
This place is great, an easy walk to the village and many things to do for families and couples alike. I give three stars because the air conditioner in our room sounds louder than a full sized refrigerator.
Spa was pretty nice but showers had temperature fluctuation issues. Food staff by pool was very friendly and nice.
We are attending the wedding. It is a good place to have a wedding.
It was a good time.
people are snobby
I was in room 243 for two nights. There was a group of us staying thru out the lodge. It was wonderful and I look forward to returning
Delightfully quaint resort with surprisingly modern spa amenities, beautiful scenery with a bright blue sky backdrop. Staff was very helpful and friendly.
Beautiful location. Well-maintained and well-rounded hotel. Did not spend any time in the Spa but it seems nice as well.
Staff went out if way to help!
My cousin was married here, my experience with this hotel is limited to the wedding and reception. The facility was beautiful, and I understand they took care of the bride and groom well on the day. The food was great, and reception area was lovely. Overall it was a nice wedding and good experience.
Beautiful grounds and beautiful rooms! They have such a good view of the lake and it's so pretty. Great place to get married
Nice hotel. First time staying here. Room has plenty of room. We stayed in a king room.
(Translated by Google) At first glance proud price, but really worth every penny. Highly recommended (Original) Auf den ersten Blick stolzer Preis ,aber echt jeden Penny wert. Sehr empfehlenswert
(Translated by Google) Beautiful and comfortable hotel. Very cozy. (Original) Lindo e confortável hotel. Muito aconchegante.
Very helpful staff
This was an awesome experience every nice rooms, lobby was updated I wish I could by kids swim suit. Mc donalds was walking distances and also the shopping center. I will be going back soon.
Very beautiful place, big rooms, and great view
The front room to the building looks very nice and well-deserved. I was quite impressed. I only saw the interior of one other room. The decor was nice, but a little outdated, and the chairs were comfortable, but a bit wobbly. The service was excellent.
It was very fun there was many thungs to do
They really took care of us when we got married.
Beautiful resort with a great bar that over looks the lake. Very friendly and helpful staff?. The views from lakeside rooms are great.
It was a comedy of errors but the room key didn't work well half of the gym equipment TV did not work and they smoke alarm going off 4 times between 3 a.m. -5 a.m. The movie we ordered didn't work but they refunded it and it's really beautiful view ????
It was pretty.
This is a restaurant that you go to for the setting. Food was good, but not exceptional. Somewhat expensive ($18 for a burger and fries). Service was exceptionally slow. Our waitress has a bit of an attitude and was not especially friendly or welcoming.
Grace Bagunu [.
The resort is so nice, as soon as you walk in you feel the warmth of the space nested next to the lake and among the trees. The room accommodations are nice and the beds are so comfy! The business area has a computer and printer, the lobby serves delicious lemon and blackberry water, and the lobby had a nice sitting area near the fireplace. It's only a short walk to he lower village where you will find restaurants and shops along the water. Everything you need is on the resort!
Service is fantastic, views are nice, and plenty of places to eat in the immediate area.
Nice place for a wedding
Beautiful resort with clean rooms and great views. Also this resort has lake rights so you can swim and fish off a small dock.
Great place to stay at a great location. Loved it.
Beautiful place with very nice employees they also have a great artist that puts his work up in the coffee shop Aromas *.*
Fantastic destination to get away and enjoy yourself and nature.
It's beautiful up here
Found a good rate and stopped in here on a recent road trip back to Northern California. We came in from Phoenix and were planning to do a full day’s drive up to NorCal the following morning so wanted a comfortable, but reasonably convenient place to stop for the night. This was definitely a detour off the main highways, but we got tired of staying at roadside motels so figured an extra 45 minutes of driving was worth it. Plus, having heard about Lake Arrowhead growing up, I’ve always had a lingering curiosity about what it was like so decided it was finally time to see it in person. Anyhow, the resort is big and seems recently updated. The lobby is grand - though has a bit of a strange layout with the floor numbering and access between floors being less intuitive than one would expect. Rooms were spacious, well-appointed, and clean. We had a view of the lake, which was nice, but probably not able to be fully taken advantage of given that it was low season and the lake (and town) were basically empty. Most impressive was the restaurant (where we had breakfast) - which had a great buffet and nice decor.
I have had nothing but pleasant experiences with the Lake Arrowhead Resort. My mom and I are frequent visitors and always receive excellence service along with impeccable grounds and clean, comfortable rooms. From the bell staff to the housekeeping and front desk staff, even is friendly and approachable. The housekeeping staff greets me every time I pass by, and the bell service wishes me a good day when I leave. While the price fluctuates with the season, I generally find that the room prices are a good value. The resort hosted my 150 person wedding last November. The catering service was available each time I reached out and had prompt answers. They were gracious in the accomodations and generally flexible. We were able to construct a beautiful fall wedding tailored to our wants and needs. Our point of contact was Marina. I can't say enough good things about her. She provided first class service. When we visit the resort now, we often see her, and she never fails to give a warm welcome. She was professional, polite, helpful, and accomodating. The food served at the wedding was delicious, and the wait staff was efficient. The one caveat to my review will my experience with the spa. I didn't want to reduce my rating due to my experience with them, but it's important to share my mostly negative experience. The hair and makeup team was great, but the person coordinating the experience fell short several times. We were misquoted (thankfully they honored the quote they had originally given me, but it's good that I kept that documentation). Additionally, I was told to call back about 10 days out to set up the exact time schedule. I had already sent many months prior my information about number of ladies and services needed, yet when I called 3 weeks in advance, I was told that I might not get my timeslot, as it was so close to the wedding and other resort guests had requested appointments. Considering I had a credit card on file and email correspondence to prove what I had requested 6 months prior, I was baffled by this declaration. When I presented this information, my point of contact did relent and did allow us the appointments I had already scheduled. They were also very difficult to contact. When I tried to clear up the misunderstanding above (being told my appointments would be given away), it took a week, two emails from me and a phone call from me to finally get a live person. At the end of this harrowing experience, they did offer some financial concessions and offered an apology, hence why I don't feel it necessary to reduce my overall rating of the entire resort. It was very frustrating working with them, but they did come through in the end.
Nice place to spend time at lake. Great restaurant.
Beautiful resort and fantastic service. The restaurant is not the greatest but overall really enjoyed staying here.
Beautiful setting close to the village and overlooking the lake. The resort was run down and the room had numerous repair issues.
Definitely enjoyed my time????
attended a wedding here and we are so impressed with the facilty and staff
My family and I had a horrific experience at the resort. The people staying next door were very loud and did not let us sleep all night and the management did very little about it after being called 3 times. We were up until 5AM due to the doors slamming, kids screaming, and adults fighting. After our vacation being completely ruined they only gave us a partial refund. Very unsatisfied customer. Horrible experience!
I loved this resort. In around 2006, I think they re-did the overall style/design of the interior (they made the paint/lighting a bit darker than it had previously been). It's still a lovely place, and I think they were aiming to make it look fancier/more modern. I do miss the old design, as there have been many fond memories for figure skaters in the area. Regardless, I would love to go back and stay in the resort to experience how it is now!
My fiancee and I went there for a tour as a possible wedding venue. It's reasonably priced for everything they offer.
Great staff. Everyone was very friendly and professional.
We only got drinks at the bar/lounge so I can't comment on the rooms (although I'm sure they're great). The atmosphere at the bar was great and our server Angela was perfect. We got a couple of pizza appetizers that were great (and great price)! We also got french fries that were perfect (but way over priced $12 dollars!) Their specialty drinks were ok, I'm not a fan of flavored liquors they always taste fake. They did make a great old fashioned and martini though. Great place to relax and kill time when the weather gets harsh.
Beautiful and well kept.
I love this hotel. Would love to see the gym be updated. The food at the restaurant is amazing. Views for days!
Sits on Lake Arrowhead. Very clean and nicely decorated.
My brother was married here. Very nice resort.
A little over priced and jacuzzi was cold
Pretty spot, but very expensive
Great location, friendly staff, nice rooms and good food! Will return in the future
It seems a little outdated, some things in the Hotel need to be changed. Other than that, the staff is very helpful and we had a wonderful stay!
I love this place, this is my third time coming with our church for our annual Marriage Retreat and I enjoy every moment we're there ????
Great little coffee shop with yummy pastries!
Beautiful location and facilitie. Loved going here and will be coming back
It was beautiful
It's a nice place to relax
I traveled here for a wedding and stayed over night. It's up in the mountains near a lake. What a beautiful view you can get here. Just driving around the resort is amazing. The room I stayed in was a 2 bed room, it was big and cozy. They have cable and a nice window to look outside with a great view. Inside looks amazing. the employees all were very kind and very helpful in every way possible I give them lots appreciation. I really recommend this for an over night stay vacation, or any social event you might need. The price is worth the while.
We have only stayed one night of our two reserved so far. The staff is friendly and helpful, however we would rate the restaurant in the hotel as average. We plan to try out the spa service and pool tomorrow. The view of the lake from our room is awesome!
I came to Lake Arrowhead Resort for a wedding and it was a beautiful place.
Great View and amazing service
Outstanding customer care! Our initial experience was bad, but the manager was far too kind and gave us stay for two additional nights in the year. Then took care of breakfast for following morning. These folks take care of their guests very well and if for any reason anything goes wrong, looks like they would do anything to win them back!
Great food and service.
Just had the apple salad. Beautiful presentation with a tangy honey mustard dressjng. Wonderful waite staff, friendly and ready.
Very good food. All cooked very well. We also ordered a few drinks which were made well.
Great service easy to get settled in and the food is on point
the location is beautiful as well as the hotel. the only complaint I have is the pool boy questioned me and some others legitimancy. other than that it was nice.
Keepitreelcrew Fishing C.
The service was great, the view of the lake from my room was beautiful, overall nice and welcoming experience
Beautiful. Clean. Gorgeous views. Treacherous drive on the 18.
Beautiful hotel with amazing lake view
Beautiful setting. We visited on Thanksgiving weekend and the staff was attentive and courteous but they seemed short staffed. Our room was not cleaned and we had to ask for towels. They also announced the hotel would no longer be dog friendly as of January 2017. There were many lobby conversations about this change.
Beautiful scenery, but the spa constantly needs to repair the sauna. Pricey membership. Has nice amenities. Staff is nice, great event venue and restaurant is decent.
Nice hotel, but starting to show its age. Would be truly part of the Autograph Collection if it went through a update/remodel. Only some rooms have balconies/patios. You'll want to make the special request if you want this. Rooms without are slightly larger.
The rooms in general are clean, tidy, and have a open view. The restraunt is expensive, however.
A great place to relax and get away from the city (LA). MLS
Matthew (Manager) was great and super welcoming. The staff and management may very well be our favorite part of our stay.
The location is great but this is a very old property and needs better upkeep.
Great food, view, and service. Great place for s little get away.
Friendly staff, spacious and well-equipped rooms. Room service was on time and food was delicious. Had a great experience at the spa: no treatments but took advantage of steam room and fitness classes. Out of the way but worth the trip for a great hotel nestled in amazing scenery.
I'm having my wedding at Lake arrowhead resort. The service is amazing. They really take interest in making your experience with them exceptional.
Beautiful place and friendly staff. Take your partner or family.
The resort is basically the only waterfront option for out of town visitors since lake access is restricted to community residents. The resort overall is nice, it's not a modern, contemporary ultra resort... Nor should it be. It fits in well with the environment. It's walking distance to everything Lake Arrowhead Village offers. It's quiet, peaceful, and scenic. The resort staff, from front desk to maintenance crew, were all very friendly and pleasant. The lounge has a full bar and a great view of the lake. A couple areas of improvement would be the HVAC system which didn't want to seem to stay on or set, the TV's which didn't want to display or connect to a third of the roughly 48 channels, and the floors/hallways which are voicing their age. Every footstep in the room above you is significant, and the hallways reverberate with every step. Another thing to keep in mind, Lake Arrowhead is home to plenty of Coyotes. That can be super cool for you when you're awoken by a pack of seven that start a howl right in front of your balcony at 2:30 in the morning the first night of your stay (literally). That can also get pretty annoying by the second night when you haven't strung together anything more than two consecutive hours of sleep through the endless howling sessions (also literally). That in no way reflects on the resort, just something to keep in mind when visiting Arrowhead in general. You are in the middle of the forrest, and sometimes you get what you wish for. Overall, I'd recommend the resort to anyone looking to stay at the lake.
Clean and fun to be around
Gorgeous Resort. Extremely nice concierge (Whitney!) Our room was spacious, clean and came with Starbucks coffee, great smelling C.O. Bigelow bath products and an okay view of the lake. (There were trees in the way, but we didn't mind!) The bed was very cozy and the shower was hot. The location of the resort is near to a couple of places to eat, but the resort offers casual dining. This is a great place to stay! Great for a romantic weekend.
Beautiful location, decent rooms, decent service except at the bar.
Nice and quite place
Great place to spend that special night!
Nice quiet area. Spring for a suite if you want a nice view.
Great place to be, fresh clean air and amazing views
It was great
Very nice wait staff at the restaurant. The bartender made us a custom made drink.
Good accommodations and views of the lake
Nice location right on the lake. I would recommend somewhere else for dinner rather than their place. The bar is good though. Rooms are nice as well.
Super nice place and landscape ! I was here for seminar and I definitly love it
It is a great place, close to the lake. Quiet and relaxing. A great stay away from the city. Food was great and the losing was really nice
I have always experienced GREAT customer service here. Everyone is so helpful and friendly, and very VERY kind. I have been here 3 times, and they never cease to amaze. Super happy with everything! :-)
Meme Master 6.
It was a pleasent stay
Gorgeous but LOTS of unattended dogs in rooms barking.
(Translated by Google) Perfect service (Original) Servicio perfecto
Elizabeth Irena H.
Let people go swimming for free
Rooms were nice but walls are SO THIN! You can hear your neighbors, hallways, etc. Doors to bathroom are sliding doors that don't lock or block any noise out. Kinda awkward. The restaurant at the hotel was not very good. Food served cold, incorrect doneness on meats, etc.
Ate dinner there. Slept on a pull out bed that was pretty uncomfortable.
Natasha San Nicolas L.
Great ambiance, lots of staff members and great restaurant
Great location for a vacation
Service was a bit rude. Nice location and great amenities but lacked a homey feel.
Very nice. Bit too expensive though.
It was very high quality and well oriented. The employees were friendly and helpful.
It was an amazing experience. Everything is kept to a very luxurious standard
Crazy nice. The pool spa gym private little beach everything is perfect
Not as appears lobby is nice the rest is a joke
Beautiful location, lovely spa, awesome views. Loved the private beach!
I went to burnt mill
Great weather, great scenery.
Great restaurants and very helpful and friendly staff.
A great location for a weekend getaway. The facilities are conveniently located next to the lake, and within a short walk to most things that Lake Arrowhead has to offer. I loved having a lake view from the bed.
The restaurant at Lake Arrowhead Resort and Spa was great. Service was fast and the food was also great. Salad and bread was provided without asking which I though was great because most restaurants don't have complimentary salads. The restaurant also had an amazing view of lake arrowhead which was nice to look at while eating. Overall I loved this restaurant and I would recommend going to the restaurant in this establishment.
Just passed by, actually, but didn't look as nice as I remember as a child
Everything is great about this place. Staff, restaurant food, prices on meals,views, atmosphere and did i mention the rooms? The rooms are very clean and modern. The beds are VERY comfortable. The bathroom shower was VERY relaxing. Bathrooms are well stocked with premium amenities. No shortage of towels here,plus there's a shower robe in closet for guests to use. The receiving staff was very swift to check us in and they greeted us with a warm genuine smile.
It was really nice
Clean. Quality upscale experience. Rooms can be quite far away from lobby...
Great massage with Dee! Can't wait to do it again
Very nice hotel, pool area, and arrowhead beach lake access.
The resort is beautiful and my wife and I loved our room, however my in-laws, who we're staying in The Summit (the presidential suite) were displeased with the service they received while staying in the most expensive room in the the resort.
Beautiful property, helpful staff, right on the lake, great onsite restaurant
Great location and very close to the village. Hotel offers rare lake access to its guest and has a pool and hot tub as well. Bin189 restaurant in hotel has quality food and is very pleasant.
It was amazing I loved every minute of it
Very clean, and great staff.
Jane St. J.
What a delightful surprise spending the weekend at the resort! As a 47 year resident of Lake Arrowhead and Spa member , I thought I had fully explored the delights of the resort. But when thrown out of my house to make room for my daughters' bachelorette party, I discovered the attractions which entertain the visitors on the weekend. I loved: swimming in the refreshing lake at twilight then being invited to share S'mores at the beach campfire with the hotel guests' children! The sunset children's movie at the pool on a giant blow-up screen. Dogs being walked on the grounds with happy masters and mistresses appreciating our forest. Waking up early and being able to let my husband sleep in while I went down to the Spa before yoga classes started to have a cup of coffee and read the newspaper. The staff was wonderful, attentive but unobtrusive. Very friendly! The room was wonderful with a comfortable bed and beautiful view.
It's a beautiful resort, with some serious issues. As the bellman opened our door we smelled a strong stench of cigarette smoke. When asked about it the bellman said that he saw our neighbor smoking. I asked that he have housekeeping come and spray air freshener. No one ever came. The room was very warm (hot) and the a/c didn't work. I called the front desk and let her know about that and the smoking. She said she would take care of it. No one ever came. We went on some errands and when we came back the smell and overwhelming heat was still present. I downloaded a thermometer app to my phone and the temperature hit 98 degrees. I called the front desk again and was told they would take care of it (and the smell). No one ever came. After another call they finally came. The A/C guy knew exactly what needed to be reset, because it happens all the time. Next, the toilet backed up. Another guy came and took care of it. He said they had already ordered parts, but they hadn't arrived. We still had the smoke smell. Staff is nice, but it seems they are badly managed.
Great food! Awesome view and great service.
Great experience! Wonderful facilities, great pool, beach access and dock access. Only hiccup was on our checkout with a slightly difficult experience with the staff. Overall a great location and hotel! Very accommodating for the most part.
great family friendly fun and food
Hotel is very nice. Room was comfortable. Check in did not start at 3:00pm. The room was not ready until after 4:00pm. Was offered free appetizers in bar to compensate. Quite a bit of noise carries through room walls. Great location, walking distance to the Village. Overall good stay. Would stay again.
Great lobby. Friendly staff. Clean pool. Awesome beach. Reasonable price drinks
Ben Van G.
Excellent service, amazing views, comfortable rooms. I deduct 1 star for the fact that the property is starting to show its age in that rhe walls are thin. We heard EVERYTHING going on next door. However, I would defiantly make a return trip.
Beautiful views great weather. Everything is walkable distance but bring a sweater gets pretty cold
Cable sucked and frigerator didnt work in the suite. Bad suite room
Great views, nice rooms and a beach to swim at the lake.
Wicked nice place with great service
The location of this boutique hotel on the lake provides incredible views. The staff is friendly and helpful and the decor and room design is top quality. While I would not recommend the restaurant, the spa and pool were surprisingly nice.
Fabulous room, fantastic views, great service, wonderful experience.
Good hotel in a great location. Rooms are good but not great. The staff is generally friendly.
Erick Vasquez P.
Rooms are clean, bed is comfy. We had to be moved to a different room due to noise in the room above us. Pool is nice and there's lots of shopping and eats near the resort.
Lake Arrowhead Resort and Spa is located on Beautiful Lake Arrowhead next too Lake arrowhead Village which has shopping for any needs. Also the Resort has many ammenitties for the whole family.
We went for a boat tour around the lake, the guide was polite and knowledgeable.
The interior was nice and clean. Workers were friendly and nice. We went on a boat tour on the lake. The guide was very knowledgeable while answering our questions and catered to us very well. He helped take photos. It's also kid friendly. We had 3 toddler-ish aged children with us who also enjoyed the boat ride. Outside pool area wasn't large, but there is beach side areas around the lake, so it's not necessary.
Great location, but we had a somewhat noisy experience. Ask for a quiet room specifically if this is a concern of yours, and they will accommodate.
We were there for a wedding as the florists. We stopped in to eat at BIN 189 which was quite fantastic. No complaints at all.
Have worked two weddings for ST Photography. Both times, the venue was amazing.
View and Lake were great. Had good service.
Great place. Excellent views of the lake. Very nice rustic looking and feeling cabins.
If you are getting married and looking for a venue then this is the place to book it! Jill our wedding coordinator is amazing and has made this experience stress and worry free.
Hotel is nice and has a rustic cabin theme. Lake and dock access is close by for fishing. Pool and spar are nice. Yoga is free, and worth it. Bin 189 their restaurant is ok, food is nothing special, but decent.
The gym use to be better when you had a view of the lake.
Went for Mother's Day brunch buffet There was a ton of various breakfast food and a good deal of lunch food as well. Would definitely attend again.
We booked our room, and had to cancel due to my husbands vacation being changed. We called and gave over a months notice to cancel the trip. They gave us our confirmation number to cancel, and never advised us that we were out of luck for a refund of ANY KIND. We waited and waited for this refund, that never came. We then called, and was advised we were &^$# out of luck! My husband's company does his company business trips there, and once again they did not wish to offer ANY type of GOOD CUSTOMER SERVICE skills showing they wish to KEEP the good business. We will NEVER GO THERE based on that premise alone. A company that will not take care of their customers, or try to meet them half way for future business, does NOT DESERVE YOUR BUSINESS!
The resort looked nice but the valet fee was ridiculous
On the phone Patty was very helpful to help us with a better rate and info
Beautiful and peaceful. Fabulous chicken pot pie overlooking the lake. Great service from Derek. What more can you ask for.
It's a gorgeous place to stay.
Attended a wedding. It was beautiful!
(Translated by Google) N / A (Original) N/A
Love the hotel but the restaurant needs upgrading to rise to the level of a 4-diamond resort. A few larger suites for larger families would also be good, and doing more with the tiny beach they have by adding an ice cream stand or burger shack would be genius. So much to improve on, yet still a solid old girl who delivers grace and eloquence at every turn. Just needs a few tune ups and a fresh coat of makeup and she'll be the belle she once was.
Mary Dean S.
Very nice place to visit with family and friends.
Great room. Only problem was that our keyword deactivated three different times and we had to get new cards.
The Lake Arrowhead Resort and Spa is a clean, relaxing hotel with a pleasant atmosphere and great service. Locationally, it his ideal in its close proximity to the lake itself and all of the shops and restaurants in the area. Bin 189, the hotel's main restaurant, is pricey but serves delectable meals and fine wine. If you're planning on staying in the Lake Arrowhead area, I would highly recommend booking a room at the resort, as well as seeing all of the other events and activities that the hotel has to offer.
Place is in the mountains. Very awesome place to have a relaxing vacation with a small town right next door.
Pretty nice rooms, couch was a little beat up. Beautiful spot on the lake and right by the village. Cozy spot, nice lounge.
This hotel is beautiful! The staff is friendly and helpful, the views are stunning, and sitting by the fire in the lobby is so relaxing. I'm so glad we are here!
Wonderful facility and beautiful views. The staff is spectacular as well.
Very nice staff and great accomadations.
Beautiful location and great food!
This place it's a peace of heaven . Love everything
The area is gorgeous and the lake tour was entertaining/informative
It was splendid
Just above mediocre. Dated property with average maintenance. Must have been a great property 10 years back. Run down sofas in the room. Stained futons. Generally average looking. The place is right by the lake but has no charm translated truly. I am a Marriott member and there is nothing "Signature" about this place honestly!!
Nice resort with a friendly staff. The setting was very nice we were lucky to be there right after it snowed. I wish the bar was open later and our room wasn't looking out on the parking lot but the amenities were very nice. We would consider having a wedding there but its a little out of the way.
The rooms and facilities are nice. The wait staff for the event I attended was energetic in clearing away finished plates.
The parking lot was plowed earlier in the day which was helpful, however it meant that about half of the available spaces and walkways had burms. This made navigating diffcult. We ended up parking at arrowhead village and walking up to the resort.
(Translated by Google) Very nice, especially on the occasion we visited because it was extremely snowy. (Original) Muy bonito, especialmente en la ocasión que visitamos por que estaba sumamente nevado.
(Translated by Google) It is recommended to be beautiful, clean and cool. (Original) ???? ???? ?? ?? ?????.
I'm a member at the gym and I take Amie Horton's 6:00am kick boxing class. This class is amazing. This is why I joined the gym. Amie is a fabulous instructor. She pays close attention to your body position and form in class. The class is geared toward overall health and wellness. My flexibility and endurance have improved 100% since joining her class. Thank you Amie for the best class on the mountain.
Kyle Martin G.
This is NOT Marriott standards. I don't write reviews often, but I felt compelled to write one after being here 4 days so far: First, I am a Marriott Silver Member. I stay in Marriotts several times a year. I know what to expect. This was not it. We arrived at the hotel 12pm. Had to wait in the lobby 3 hours while they got our room ready. Fine. Restaurant BIN182 has terrible service. It takes 20 minutes for each course to come out. That includes water, drinks, appetizers, and main course. You're there for at least an hour to just get a "quick bite". We've eaten there 3 times, same every time. Ohh, and none of the service staff has straight teeth. Food is not very good but that's fine actually. It's the service that's a problem here. So after deciding that we can't eat at BIN182, we start to order room service. That is until THEY ALWAYS FORGET TO ASK WHAT ROOM YOU'RE IN and you wait 2 hours for your food. They only realize this when you call to check up on the delay. Nobody cleans this hotel up, at all. There are used dishes in the lobby always. There are a TON of kids here which is fine, but they leave trash and wrappers all over the place. I have, on three separate occasions, watched a staff member look at trash and walk right by. 1AM FIRE ALARM SURPRISE! Fire alarm goes off for 20 seconds. Then goes away. Not a word from the staff or anything. Woke us up. Not even an apology or a note. We've had the Do Not Disturb sign on our door for our whole stay. For the second time, housekeeping has walked in my wife naked. We yelled for her not to come in... they did anyway. You hear EVERYTHING! When you walk down the halls, you can hear men urinating in their rooms even with closed doors. We play this fun game with our room key. We call it "How many times?" You play the game by continuously putting your room key in the lock and counting how many times it takes before the door opens. So far, we're up to 25. Lowest was 5 I think. ALL THE STAFF parks in the guest lot in the spaces closet to the hotel we found out. There is NEVER any parking, ever. My wife and I like to watch movies. We hook a computer up to the HDMI in all our hotel stays and bum out for a bit. Not here. The TV is old and crappy. Not even HDMI. An antique. Incase anyone at the hotel cares, I am Ryan B. I am staying in room 307. I wrote this from your room on January 2nd, 2015. Your hotel is terrible. Shouldn't be associated with Marriott, at all. Do you care?
Nice hotel. Clean with some rooms offering a lake view. Nice bar area
Lots of dogs, kids, noise. Nice and competent staff.
Room was nice but need to replace the soft.
Very beautiful, all the staff is very nice, would definitely go there again.
Very quiet place and cozy. hotel is very good
Beautiful view on lake arrowhead. Walking distance to the village.
Very courteous staff with easy parking. Wonderful crisp mountain air with snow in the morning created an unforgettable ambiance. Ate dinner at BIN189, portions were generous. Will be going again
Be careful with free Wi-Fi - My email was compromised during my stay
The location is beautiful, the rooms are heavenly, the view quite majestic. I have been very pleased with the service, in spite of there being a lack of information offered until the last minute of check in. Everyone is super sweet and helpful here! Food is fantastic and the bartender is one of the best!
Our room has an amazing view of the lake. It's beautiful and very comfortable. The staff is great and have gone out of their way to make our stay a good experience. The food is 5star, and the surrounding area offers a wonderful drive for those who like nature photography. We can't wait to visit again.
Any problems you have with the hotel, Melissa the manager takes care of it quickly. The resort views are great. The beds are very comfortable. The entry looks like California adventure at Disneyland, Anaheim with a burning fireplace. A FEEL GOOD PLACE!! On the bad side, the employees need to be in tune to the customers requests and problems. They need to be quick to solve any problems that arise.
smelly place, old in bad conditions do not believe what their website says this place is awful
Great place, great time. The rooms aren't worth the price but the amenities might be.
The A/C went out during our stay, I went to the front desk at midnight and they were great saying they would not charge us for the nights' stay. The next day and got the same story from the Front Desk Manager. Since I booked through Expedia all I had to do was contact them and everything would be taken care, the hotel would approve the refund. Now suddenly the hotel claims they never said they would refund me, they said they already refunded the $20 daily resort fee and that's all they promised!!! What?? I even spoke with Norm Santos the hotel GM about this, still nothing. HORRIBLE...HORRIBLE...HORRIBLE.
The pool is typically very nice. However, it is frigid in the winter. They should warn customers,
Great lodging and fun at the Lake Arrowhead Resort. Food is excellent and the location is really cool. I like the resort's involvement in the Lake Arrowhead community.
We spent a Thanksgiving holiday at the hotel and found it to be very nice. The Thanksgiving Buffet was wonderful and the staff was friendly and attentive. The pet friendly atmosphere was perfect for us and we liked the access to the village.
Don't waste you money! Run down rooms, horrible service, and don't do the breakfast at the restaurant! We were very disappointed - don't believe the photos either.
Website wasn't very informative and didn't have pictures of the different rooms available. I called to ask 3 questions : When was the earliest date available and what were the rooms that were available like. She was VERY RUDE and hung up on me.
Not up to par at all...bad food...No late night dining option at all
We went for Mother's day weekend and loved this hotel. Lake view room was gorgeous. Spent couple of hours in the pool and spa. Amazing views in the nature and the staff was very friendly.
About 5 years ago this was a great place for a mountain getaway. Unfortunately, the rooms have become a bit worn and the kitchen is lackluster, at best. We used to have great meals up there, now it is hit and miss, so is the service. When we came for New Year's last year, half of the staff had not shown up for work and we were told to go to the village for food! The biggest problem is that we have been placed in the "dog wing" twice in a row after specifically requesting to be in the dog-free wing. We love dogs but owners leave their dogs unattended and the constant barking and howling is difficult to stomach. Last time, a large dog attempted to break free by throwing his entire body against the room door for at least forty minutes - security did not respond, so we fled our room. Also, one dog peed in the hallway and, despite the heavy chemicals sprayed (nice!), the stench of dog pee was still coming through. Our door frame was also chewed on by a previous "guest". Such a gorgeous spot (thus the star) -- so hard to witness its demise - hope they get new management soon!
My wife and I were there a few weeks ago for a wedding and had a great time. Alicia the Asst. Mngr. went out of her way to find outdoor furniture to put on the deck so that about 12 of else could sit outside and enjoy the weather. She also served us drinks and appetizers. ( They put the deck furniture away on 10/1 due to the weather). Matt who works in room service went out of his way to correct a mistake that was made on our dinner order. In no time at it was fixed, and the food was good also. We did have one problem. Friday after the wedding reception was over we went to the bar to have a few drinks. There was about 10 of us and it was 11:00pm. I had one beer then went up to get another one and the bartender said she made last call at 11:30. I have never heard of that before and the 10 of us were still there. I also witnessed 2 people walk up and saw she was putting the bottles away and they walked out. I told this to Alicia and she said that she would bring this up with management as they are supposed to stay open till 12:00pm and can stay later if the crowd warrants it. We will definitely be back again.
Julius Van L.
Worst hotel ever!! Human feces in the hall way ,pubic hairs in bad tub and overcharging room service by editing yo the bill who were not ordered, restaurant extremely rude below bar expect for josh. Worst hotel experience ever!!! Food 3/10 Service 2/10 Horrible!!! Would not recommend this resort yo anybody!!
Under construction. No pool or spa. Noisy by beach
Customer service is a joke. The price suggests a quality destination, and 5-Diamond means stone-cold customer service, because it surely doesn't mean quality. Some housekeeping guy named Keith started sweating profusely while cleaning vomit in the lobby, talked to himself while rolling his eyes around like a crazy gorilla at the zoo, making me feel very uncomfortable. I heard him get on his radio and curse at someone else to get sheets and deliver it right away. I heard someone else come over the radio, and tell this joker to behave himself, then I heard yelling then running in the hallway that reminded me of the time I took a field trip the the psychiatric ward as a psychology undergrad. I felt like a tourist-captive in a hotel that was taken over by the mentally disturbed. Luckily my brother-in-law (retired Sheriff) was ready to take action on him if he got any crazier. I was pretty offended, but what put a smile on my face, was hearing him trip in the hallway after he ran off. He was lying on the floor, broken dishes everywhere, sweaty, moaned two or three times, and undoubtedly soiled himself while staring at the stars he must have been seeing. He came to, got up, then held his pants like a toddler, then started yelling into his radio again, half in English, and half in a language he must have created, screaming about it being someone else's fault he ran down the hall and tripped on the tray of discarded seafood remains. For the rest of our trip, Keith was the butt of all our jokes, and we nicknamed him "queeth." Every time we had gas, we said Keith cleaning vomit. Great location, but change of staff seriously needed. Telling this story is only half as funny as seeing it first-hand. The rest of the staff was very professional.
Well worth the drive. Best band i have seen in a decade. Imagine James Taylor in a lounge. Yeah that's right. With great hors d'oeuvres, fire and happy servers.
Love this place. My husband and I got married here two and a half years ago. Was a bit expensive but all our guests told us it was the best wedding they have been to. They even gave our guests a discounted rate when we got snowed in that night. The food was excellent, super close to shops and the market. The staff was excellent. Love Becky my coordinator! We went back for our one year anniversary and it was just as great.
Not worth $250/night. The fire alarm kept going off, some staff members are rude. The room never got made up between nights and the patio door blows in freezing air all night long, other than that the hotel is in a great spot, walking distance to lake arrowhead village