I’m only giving a one star rating because there isn’t another option for negative ?? the customer service left much to be desired. Spa manager is rude. They are short staffed over the weekend while they take in plenty of customer reservations for the rooms that are not any thing at all like the website. The refrigerator counter was greatly chipped at the bottom corners the bed was made loosely the made the rug was dingy. The shower was not hot enough and the shower head was rusted and did adjust pressure flow well, so yeah, broken. The terrace was dirty with grimy floors and walls. The safe didn’t work. Ugh. The bedroom scene was trashy compared to the website. The lobby areas were nice enough though a few seating/sofas are barely holding up. But for the most part it was okay. Robert Charlie and Meisha were the best encounters we had. While we waited four hours to check in they were courteous and friendly in a suitable way. They didn’t make us feel like they were having a bad day or that they have an issue with us. This place seems to get a lot of family traffic. As they allow dogs and there were plenty of children with their parents. The better part was that there was a DJ on Saturday and TKA freestyle showed up to perform. There’s complimentary coffee tea in the rooms and lobby that they didn’t tell us about. There were many white people here and after what my boyfriend went through with their poor customer service from the women that seemed to be dishing it out the Spa manager, Denise/ Diane not sure and her side kick Phyllis downstairs. She and Phyllis joined her in that she went out of her way to get involved in our conversation to make the situation worse and left it so that we would be charged for a service that wasn’t provided. Like that one was the worst customer service experience to start the day off there. I wondered if the fact that we we were of color or if it was a power play from these women that played a part into the experience of the service we received. There’s a pool table a large chess/checker floor board to play, indoor and outdoor pool and jacuzzi and an exercise room that I didn’t visit. I wouldn’t recommend staying here. But if you want to take a chance. You may be better off in having a great experience if you look white. For real. It’s a shame however a reality in the world we live in. We colored people aren’t surprised, we deal with it when we want to. But we don’t have to. So I’ll never return to stay here. If I visit it will be to enjoy the beach on a sunny day and eat at one of the various decent food eateries around. I’d bring my own drinks in a tea cup and stay to my self. So that I would avoid attitudes for no reason. #poorcustomerservice. Adiós good bye ?????
This was my 2nd visit to ocean place spa and resort this summer. My first visit was on Father’s Day with my kids. We had a great visit my boys utilized the pools indoor/outdoor and loved playing on the beach. Our visit was fantastic. So good that I scheduled a 2nd visit for my birthday this time with my girlfriend. I called made a reservation and tried to negotiate a discount on the price but was told that wasn’t possible. So I asked if he could throw in a free couples massage and he (Julian) agreed. However when I went to book my massage I was told in a hostile voice that they never give complimentary massages. I explained what I negotiated and asked the manager to check with the front desk. They confirmed it was in the notes. She then stormed off and found the manager (Phyllis) who told me they would not honor the complimentary massage and did not offer any alternative solution to a problem I didn’t create. Phyllis and Diane or Sue were more concern with winning the discussion and denying me what I negotiated then they were in resolving the matter so I the customer felt satisfied. This incident may me feel horrible to the point that I will never stay there again. I also wonder if I a African American male was treated this way because of my race. I’m warning all AA be careful think twice before staying at this hotel.