Reviews
April L.
I really love this place. It is easy to make an appointment and everyone who does my nails always takes great care in doing them and they always come out looking great. This place has a large service menu and you can even get a glass of wine while getting your nails done. The first time I came in it seemed like everyone who walked through the door was known on a first name basis, and that everyone was a repeat customer. When I broke a couple of my nails and went back in to pay for them to be fixed, they did it for free. This place is awesome, and I'm really glad that I found it.
Jan N.
Love Pauline and her ladies valued customer since 2007!!
April L.
I really love this place. It is easy to make an appointment and everyone who does my nails always takes great care in doing them and they always come out looking great. This place has a large service menu and you can even get a glass of wine while getting your nails done. The first time I came in it seemed like everyone who walked through the door was known on a first name basis, and that everyone was a repeat customer. When I broke a couple of my nails and went back in to pay for them to be fixed, they did it for free. This place is awesome, and I'm really glad that I found it.
Jan N.
Love Pauline and her ladies valued customer since 2007!!
Daniela V.
PLEASE!!!! DON’T COME HERE IF IT’S LASHES RELATED!!! They were very kind to take me on a last minute appointment but the result was TERRIFIC! I went for a lift & Tint that lasted very long and at the end of the day only left me with dark and painful eyes cuz my lashes look EXACTLY THE SAME!!! I did lift & tint before twice, and my lashes used to look incredible after the treatment (so I know it works on me). This time I decided to give this place a try and I regret it so much! I hope nothing bad happens to my eyes or eyelashes. Please, make yourself a favor and don’t come here if it’s related to a lashes procedure. I just feel like crying…
Shannon S.
Always a fantastic experience!
Daisy V.
Atmosphere is very quiet and relaxing. Always have great service and very good work. Just brought my two year old in and the ladies were very sweet to her ??
Cara M.
Pauline and her staff are amazing! The atmosphere is relaxing and the service is superb. I will never go anywhere else for mani, pedi or wax needs.
Angela J.
Great place, wonderful people, definitely will go back!!
Carole M S.
Pauline has done my silk nails for years. Wherever I go, I always get compliments on the beauty of my nails. Pauline keeps her spa sparkly clean; her girls are always friendly, professional, and careful in their work. Silk is a healthy choice for your nail bed. No harsh drilling/sanding, all work is gently done by hand. You will be pampered!
Alyssa L.
Clean and professional. The quality of work is good and the staff are great. Prices are very fair. Would recommend.
Robin W.
Perfect.
Cynforever
BEST NAIL SALON IN WASHINGTON STATE I KID U NOT! Everything and I mean every single thing goes beyond expectations! Do yourself a favor and come here!! I am now a forever customer I love this place!!!!!
Stella L.
Best place for ever to get your nails done.
Robyn G.
They always do a fabulous job!!
Jennifer P.
My pedicure was marvelous
Sarah A.
Scheduled a mommy and daughter mani/pedi in advance. When we arrived it was an hour before they could "squeeze" my daughter in. Didnt have time for my appointment but I was at least pleased my daughter could have her nails done. They hastily took her back and painted her fingernails and toenails. Once she was done low and behold they had not even used the color polish we had requested/picked out. All and all an absolutely disappointing experience.
Karla D.
I love Paulines!! I always leave satisfied, and the prices are decent.. The process is long because they do everything by hand, but it's ok because the atmosphere is relaxing. Paulines Nail Spa is my go to every 3 weeks.
Alexis M.
Ms. Pauline is the best at nails and eye brows. Always come out looking cute.
Nalini J.
I love this place! Pauline is super accommodating and pretty funny. They have wine, tea, coffee, and snacks. It's obvious that Pauline gives her business her all by providing the best quality with all their services. I definitely recommend :D
Loretha And Abraham D.
Extra nice 40 dollars
Ricky C.
Enjoyable!!????????
Tisha R.
Today was my second visit to Pauline's and sadly my last. The first time I had a wonderful experience and great services. Today my nail tech was not good. I left with a manicure that was terrible, it was as if she did nothing. After $70 you'd expect better quality.
Christina C.
Sadly have to give 1 star due to a toe infection after my pedicure and when I reached out to the business, I got no response. I wanted to treat my mom to a pedicure so we made appointments for 4 pm. I told them I had to leave by 5 to get my kiddo from daycare. At 4:20 we were finally called back. The pedicure was rushed and both my mom and I had our nails cut improperly. We both have naturally square ends of our toenails and the technicians cut down the sides very far to round our nails. Later that evening I already had swelling on my toes and got an infection. My mom did too. When I reached out to the salon, I never got a response. I love to support local, but this was awful.
Julia M.
Nice salon. Very dim lightening.following covid rules so thats a +. Not impressed with anything about this place. For my first manicure since living abroad a few years I was not excited about what i received. Very basic. No convo until it was time to pay of course
Tanisha F.
Very nice and welcoming!
Roxanne C.
Excellent service ran by an amazing woman! Definitely will be back and im bringing friends!
Theodore H.
Very professional
Debbie K.
The staff was very friendly and Pauline was nice enough to let me change my appointment time. The clipping, shaping, filing, and cutting part of my mani-pedi was fine. But the polish work was not great. My tech did not take the time to make sure that my nail was fully covered with the polish. I have streaks on my nails.... I don't know if I'll be going back to Pauline's.
Jayme W.
Pauline is amazing!
Felicia M.
Very nice staff and very relaxing
Iman E.
I've been going here for many years. Always great service and Pauline is a wizard with eyebrows. Such a relaxing spa atmosphere. With Covid it's pretty quiet, but clean and lots of precautions taking place.
Chelsea P.
Absolutely beautiful work, very clean, elegant space.
Cathy J.
Always the best service
Cheryl J.
I love this place! Will be visiting again in the near future, they did a wonderful job on my nails. They had exceptional customer service, and a very clean shop. Reasonable prices as well. I would recommend many people to come here
Mekina G.
This place is my Oasis...
Breanna H.
Very clean, neat place! The people there are always nice! Best nail salon!
Lynda K.
Paulines is the best, I love that she does everything by hand and drill use is limited. The fills are so good, you can usually go 3 weeks between fills. The staff is also fabulous....I just wish they would open a spa in Olympia!!
Jessica N.
Coffee and wine, calming music, and beautiful interior is what I walked into and enjoyed as I waited for my shellac manicure appointment. I got bright cherry red (me of polish is burlesque ????) and the lady I had did a fantastic job of making my rough hands and nails look beautiful! Thanks so much! Will return soon!
Kelly L.
Some of the best customer service ever received. I've been going to Pauline's for over 10yrs and she is just a fantastic businesswoman with a very devoted staff.
Joel R.
Have a glass of wine while getting a pedicure
Rachelle V.
These ladies are amazing! Hands down the best pedicure I've ever had. The silk full set is the most natural full set I've ever had! AND she guarantees her nails. One broke after a week, I went back in and they fixed it for free with no questions!
Andria S.
Really attentive work. Not an in and out kinda place so go with no time restrictions. Nice staff. And clean. Will go back 4 sure
Lowell W.
Very professional very clean place very good customer service did a great job
Meagan S.
I 100% have a new nail salon! I went in last night slightly panicked because I'm leaving for a trip today and I needed a full set. I didn't have an appointment, but I saw online that they did silk nails and so I thought I would give them a shot. Everyone was super welcoming and the place was beautiful. I showed the girls a Pinterest pic of what I was looking for and they went to work! I was given a glass of wine and some of the most delicious homemade egg rolls while they worked. My nails turned out gorgeous, I had a lovely time, and will definitely be going back!
S. C.
The ladies here are fabulous! That was the most relaxing mani pedi I've ever had! Would highly recommend Pauline's to anyone who needs some pampering! Thank you for making me feel like royalty!
Gl H.
Pauline's nail spa is relaxing and beautiful. The people that are employed by Pauline are professional and pay explicit attention to your needs. I have always been offered beverages including wine and even a cookie to go with coffee or tea . I have short paper thin nails and regardless of what color I choose they are always beautiful and clean when I leave. I had a manicure and pedicure there and also had waxing. All of these have been done with care and precision. I started going because of my son and daughter-in-law recommending them, I was able to use a groupon so it made it very affordable. Now I'm just gonna go because they are great. You will not be disappointed. If there are any problems they will fix them even after you have left. I have not had that be my experience and have even introduced my sister to them. They're not close to my house, however it is worth the trip.
Kimberly S.
Eyebrows by Me Pauline and toes by her wonderful crew. Loved everything about this salon will be back again. Such a beautiful relaxing experience
Julie C.
Make sure you are fully aware of prices prior to having services done here . i had a coupon but they charged way differently than what my coupon said it would cost. Most expensive visit to salon ive ever had and all i did was shellac manicure.
Hannah B.
Rushed job yet took forever. Could have done better myself at home
Missi B.
Beautiful artistry! Relaxing and well worth it.
Lori D.
The best in Des Moines!!!
Rayna M.
Recieved a birthday gift, Groupon. When we checked out additional $2 fee was charged plus $5 more for French tips. Never told of these fees while we were there. We were expecting to leave a tip, but not additional charges. That's the point of the Groupon. The Groupon didn't state service fee and additional charges. Less than 24 hours later 3 nails have lost 90% of the white French tip. 3 others are small chipping. Equipment is not sterilized between customers and that's just unsanitary. Not worth the money, Groupon or no Groupon.
Alisa B.
Very nice, I wish I discovered this place sooner. Had a Mani Pedi.
Louise M.
Everyone is so friendly and Rose does an excellent mani-pedi!
Amber P.
We both got gel nail polish and it had all chipped off within days of leaving the salon. We will not be returning
Erva H.
Been going there for 3 years now. No one does it like Pauline's!
Deb L.
Nice atmosphere, caring, friendly staff. Couldn't be happier with the service and the results! Thank you Pauline and Tammy and staff!
D
Dirty
Lonnie B.
Every time I walk in, they act surprised to see me even though I have an appointment
Hannah M.
Will not be going back. Poorly maintained building, smelled bad and nothing seemed very clean
Gretel P.
The people that work here doesn't have a word of honor. I walk in to get a manicure and pedicure and they said we can take you now . Only to learn I have to wait 30 minutes because I didn't have a appointment. They should have told me sooner I could have gone somewhere else. So after waiting finally I got the pedicure but it means I have to wait another 30-40 minutes longer. Do not recommend these place.
Josephine R.
Girls are very willing to please especially when you've had a trying week and just need a little TLC. I have had consistent excellent service at this salon and will continue to use their service. I did my normal shellac manicure and pedicure. Thank you Pauline again for making me feel very special, Jo :-)
P_A M.
Meh, not a 4.1 salon. Not for $45 bucks for a half-a** pedicure. I'll go back to K & Y Nail Salon in Tukwila. Had to try our local places since I live in Des Moines, and this was not worth my time or money.
Amanda L.
Amazing job with Shellac. They offer wine, tea, coffee, water. My new nail place.
Inna K.
Finally found the nail salon that I love, they really take care of your nail. They were able to accommodate my broken acrylics. Love love love! They took their time too
Jasmine-Rean B.
Went here for my birthday and it was great. Great Mani with wine. Thanks Pauline I'll be back.
Navneet K.
Nice work and service ????????????????
Ruby A.
Did a great job. First time I've had silk nails we shall see how they hold up!
S T.
Had a pedicure and a fill. Everyone is great here and kind the day before Christmas. Really fun experience.
Jamie L.
I love this place. My nails look so natural and they serve a glass of wine . I even got sparkles in my hair. The salon is beautiful and restful.
Kerri S.
Pauline and get staff are extremely welcoming, friendly, and do quality work! My mom and I go here frequently.
Evonne M.
Atmasphere is nice and they do good work
Kara L.
My husband had a great experience and they serve wine.
Harika A.
Very bad service and quality. Worst experience I ever had with manicure and pedicure.
Anita K.
Pedicure was great, lasted longer than normal. And they serve you wine while getting your pedicure!
Kim C.
My nails popped off and she waxed my eyebrows off
Shay G.
I’ve come here several times and am always disappointed with the quality. I’ve been getting my nails done for years and at many different locations to test the quality and find my “home.” Every time I’ve been in they spend more time talking to each other and getting new clients to stay rather than actually making sure the quality of the service is good and understanding what I want. They’ve hurt me multiple times due to looking off in the distance and not paying attention to my nails that they are using an electric grinder on. When I point out flaws in the mani or pedi they just brush me off and say no no it’s fine when I said that I’m not happy with it they didn’t care. I received a silk manicure that was sloppy and painful, and when I got the pedicure they left multiple times through to start other clients and left me just sitting there with no water in the basin and a bunch of lotion sloppily applied to my legs. When I finally asked if they could finish me first before taking new clients as I had already been there for over 2 hours they said fine. Since it seemed to be a burden to them I said please just leave off the polish and let me go home. I asked if they would charge me a little less since I wasn’t getting polish they refused. They charged me 75$ for a sloppy manicure and an unfinished, uncomfortable pedicure. I will not come back, which I’m sure they do not care about in the slightest since they obviously get tons of people everyday. I just wanted to feel pampered and special for the ONE thing I spend money on for myself, but I learned my lesson. This is the fast food of the nail industry IMO. I highly recommend Lovely Nails in Normandy park on 1st ave. They have been my favorite out of the many I have tried and I will be returning to them. If you like this place I am glad for you, but I was left feeling uncared for and uglier than I came in.
Amanda R.
JC did my gel manicure and regular pedicure. She took her time, strived for perfection, and did! Love that they have CND products!!
L L.
Outstanding quality facials!
Aarti V.
I used to be a regular at Pauline's a couple of years ago. I moved out of the neighborhood but always missed the great atmosphere and good work Pauline did. Well, I guess this place has changed a lot in a couple of years. I went for a waxing appointment last week only to find patches of hair that were missed on my legs the next day. Why couldn't I see it when I was there? Because the room is so poorly lit. I thought alright, one bad experience, it happens. I booked my mani-pedi for today. I showed up on time but they seated two ladies ahead of me who had entered after me. The pedicure was poorly done and I had to ask her not to bother with the message because she obviously had no idea what she was doing. The manicure was SO poorly done I had to ask the manicurist to look at the nails in the sunshine (again, another poorly lit room) to see how bumpy, layered and messy they were. She said some customers were fine with it that way and that some people's nails were just that way...... I've attached pictures to show you. I don't have weird bumpy nails, it's just a terrible terrible paint job - not to mention the filing isn't even and the cleaning around the cuticles is terrible. She didn't apologize. She didn't try to get a more experienced manicurist to correct it - just threw on another blob of paint and carried on. I tried to show her repeatedly and she just shrugged her shoulders. SUCH a shame. Pauline used to run a great place. Now the staff double book (my waxing appointment was double booked, the poor lady who showed up at the same time as me had to wait an hour for my waxing to be completed), the staff are doing a shoddy job and the rooms are DIRTY. The waxing room literally had wax all over the walls and the nail clippers she used today were not clean. It was disgusting. I'm so sad that this salon has fallen in quality. Pauline is a lovely lady and I hope she turns this place around.
Melinda C.
Great pedicure!!! Super clean and true spa like feel and even have a two person pedicure room for more privacy if you wanna do a couples pedi.... however, they are busy!!! Definitely shpuld book an appointment
Jackie L.
Always do a great job and the gals that work here are super nice.
Galen G.
If you have ingrown toenails ask for Rose. She is very gentle and gives the best pedicures!
Karen M.
Total awesome customer service always! You feel like you're actually in a spa not a nail salon ????
Anya P.
Always top service and helps that silk nails are guaranteed so they don't charge if a nail breaks and needs to get fixed.
Kari S.
Great service. Could be a little cleaner.
Alaina C.
Nice atmosphere HOWEVER the service and quality of the manicures and pedicures is beyond poor!! I received “SHELLAC MANICURE” and what was considered a “PEDICURE” probably the worst if any I’ve ever experienced... The pedi was short and not thorough and by the way it was $35 bucks! You better be making sure my toes are on cloud 9 for that price. As for the manicure the paint was thrown on the nail very sloppy and the sides weren’t even coated... Trust me it looked WAY WORSE in person! And when I decided to turn back around and have them fix it, I was told to wait 10 minutes and looked at crazy smh. When I sat down, a different lady from the first time painted them and she was laughing at the other lady’s terrible work. I can’t tell you how pissed I was... Never again!! Don’t go here, Im telling you!!
Thekpalexander78
Pauline is Awesome
Kylah I.
great customer service and my nails look SO GOOD
Lr B.
Excellent location and outstanding service
Donna
Pauline is the best at silk nails and Shellac
Sabrina V.
My first time here today and definitely left with a great experience! Everything by hand, makes your nails lighter and look more natural and super healthy! The staff is amazing! I'm definitely going to be a regular here!!!!
Rhyan G.
Tammy was amazing!!! I always love my experiences here, and they do the best work with the best products!!!
Sasha C.
Called for a walk in for me and my sister in law and was able they were able to do our nails right away with no wait time. Pauline offered us wine, cookies, really gave us a wonderful experience and pampered us. Professional but also friendly and funny. She didn't rush, took her time and we loved our manicures! Loved the atmosphere, very clean and each area had privacy.
Cecy Valdez V.
Best nail spa in the area ?????????????
Tiffany T.
Best experience you guys did an amazing job.
Lori S.
Very nice place to get nail care done...and complimentary wine is a nice touch.
Tifanie B.
This was the BEST nail salon I've been too!!! Pauline is so sweet and the salon is beautiful just like an upscale spa! I would recommend this salon to everyone I know!!! They special in silk wrap, no acrylics and I'm very impressed!
Nancy S.
Very good job! Thank you!!
Karin W.
Nice atmosphere, very relaxing service.
Velvet S.
We came to Pauline's for a pre-wedding girls spa day. Everyone was so lovely! They accomodated our large party flawlessly, and treated us like VIPs. Great service and wonderful atmosphere. I would definitely come to Pauline's and highly recommend Pauline's!
Judie S.
Extremely professional service along with personal attention. What more could you ask for?!?
Angela Y.
Pauline's Nail Spa is the place to go if you want a clean environment. The staff is friendly and professional. Pauline, herself--simply amazing and always on site guiding her shop.
Tanya H.
I was able to get a last-min appointment for a shellac manicure. She did a wonderful job and took her time getting the shape and length just right! I love the complimentary wine and the positive atmosphere!
Lea B.
I love coming here because it's so relaxing. The atmosphere, the music, even the waiting area makes the experience relieving and tranquil. They even offer a glass of wine, mimosa, and/or other beverages whether you're waiting or getting your nails done. No other Nail Spa I've gone to has had their level of service. It's definitely not a place you go to if you're in a rush though, and the price is normal-high depending on what service you get. Over all, I think it's an experience every person should have at least once...but will get addicted!
B K.
I take my 87 year old grandma here all the time for her pedicure, she loves it. She feels she is treated with great attention, care and the lady is super gentle to her feet. She does the work with a smile!
Michele R.
No one can do nails like Pauline's
Anela M.
Came in here to get a pedicure for my Birthday with my niece last Saturday. The lady who did our nails seemed like she was in a hurry and rushed us out. Pedicure turned out horrible.Definitely won't be going back.
Kayla M.
The staff is friendly. Pauline speaks perfect English, but it was a little difficult to explain what I wanted to the other women, and when I asked about shellac I got incorrect answers. That said, it was overall a good experience.
Manda K.
Perfect. Plus wine. 20x perfect.
Stephanie
I LOVE this place! I will absolutely NEVER go anywhere else (especially in Des Moines) to get my eyebrows waxed.
Olivia H.
It was nice as far as atmosphere. But I went to get a full (first time I've been there) and Pauline didn't tell me that they didn't do acrylic there until after she'd started. So I ended up spending a lot more time and money there than I planned. Good quality, not the best experience.
Natalie G.
The shellac they did on my nails messed my nails up and made them paper thin. I would love recommend this place if you are needing or looking to do Silk Wraps.
Lee
The good: They kept to our appointment. The bad: They didn't speak enough English to represent themselves, so that either of us could understand them. They talked (to each other) the whole time making them forget what they were doing pretty constantly. Now, as a man, that pays close attention, this isn't a place I'm going to return to if I want all my nails to look the same. Different lengths, different buffs (completely skipped my right hand), just overall poorly executed because of not paying attention to detail. When I have to go home to finish the job of clipping my fingernails AND toenails, because they did such an amazingly poor job of paying attention, made me almost not want to pay... I would recommend to someone that bought a Groupon, be mindful that they will most definitely give you a discounted experience.
Kelsea G.
I went to Pauline's on Wednesday afternoon with my mom and grandma. We arrived around 5 and were not finished until 8 pm. I'm all for a leisurely experience, but three hours is excessive. When we first arrived, I asked Pauline herself if they could fit us in because we needed to be worked on all at the same time since we had other plans later in the evening. She assured us that they could. All we wanted were pedicures and shellac manicures. I have never had this treatment take more than an hour and a half at every place I've been to. We mentioned a few times that we needed to speed things up, but they would still leave us for 20+ minutes at a time to go work on other customers. When we finally left (after feeling like we were held hostage for hours on end) I complained and was told that 3 hours is standard (this was our second visit so I know that is not the case). Pauline never did apologize - she said she was sorry we felt that way, but offered no apology for ignoring us for so long. My grandma is 87 years old and was left alone in a back room when we were assured that someone would be going in to do her nails promptly. On top of that, they spilled nail polish down her pants and both my mom's and my manicures (shellac) are peeling off after only a few days. Pauline told me that she was giving us the paraffin wax treatment free of charge for our troubles, and I told her that we had never asked for the service so to charge us would be illegal. She got indignant and as a result of this whole mess, we ended up having to cancel the rest of our plans for the evening. I really question the ethics of this business. When we used them before they had assured us we could use a gift card (over the phone) and then when we went to use it, Pauline denied us. I will never again return to this place and I would advise others to steer clear unless you have an eternity to sacrifice and don't care about quality. $55 for such horrible service and quality is not worth it when I can get better service at a quicker pace elsewhere. Seriously, 3 hours???
Georgia D.
Wonderful staff (nice and a bit snarky). But the best parts are the clean and welcoming rooms. They have a little fireplace, it is well decorated, and they serve non-alcoholic refreshments out of champagne flutes. I had a great mani-pedi at one visit and had my eye brows done on another visit. Highly recommend!
