Reviews
Ethel H.
I had my first appointment today as a xmas gift from my daughter. It was amazing! She was very professional and I totally enjoyed my experience. I purchased a package and I am looking forward to having them provide facials on me. Thank you!
Albana K.
I had microdermabrasion done at biotin Skin Clinic my skin was glowing I just loved it Second one I had a Groupon I went in the place a sparkling clean and the staff was very professional I bought a package and I'm going back Third one I've been to many spas with Groupon this one is my number one go to place now!
Ethel H.
I had my first appointment today as a xmas gift from my daughter. It was amazing! She was very professional and I totally enjoyed my experience. I purchased a package and I am looking forward to having them provide facials on me. Thank you!
Albana K.
I had microdermabrasion done at biotin Skin Clinic my skin was glowing I just loved it Second one I had a Groupon I went in the place a sparkling clean and the staff was very professional I bought a package and I'm going back Third one I've been to many spas with Groupon this one is my number one go to place now!
Bio S.
The service is great, Biotone Skin Clinic is always responsive and makes changes quickly.
Rajan P.
Grear experience over there. Amazing service friendly staff! Thank you very much! Will visit again.
Nevzat L.
Best skni care clinic all over the world! Recommend for glowing skin and beyond!
Arslan Travel And T.
I had a great experience over there. Amazing service friendly staff! Thank you very much! Will visit again.
Zahra A.
Amazing experience. Very friendly, cooperative and helpful with what they are offering. Loved my waxing. ???? Thankyou so much. I will visit again ????
Crypto S.
I had a great experience at this spa. She was excellent. Outstanding service, amazing people! Thank you!
Mirna D.
Please don't come here. Read not only my review but the other reviews where clients have had the same complaint of terrible communication, unorganized appointment keeping and bad management. I bought a groupon for my husband to get a facial about a year ago. He had a good treatment with the facial for the first time but then he bought a package. Once you call to set up your appointments you hardly ever get someone on the phone. I'm not sure what system they use for their appointments but they always cancel or lose the appointment times. I called for an appointment and had it set up on Saturday. Then Susie the manager (or owner) called my husband to cancel it and re-scheduled for Sunday. At this point I was fed up with the back and forth that always takes place. Susie insulted me via text message saying that I had herpes on my face (she doesn't remember that she had turned me away because I had just gotten a nose piercing) which I understand the risk of infection with them touching your face for a facial. I'm a nurse and this would never be the way I treat my patients. Terrible, terrible please don't come here!! You would expect more from Westport!! Please read the response of the owner below so you can see how she treats her customers. I don't know how she doesn't know who I am but gave me a refund and says I have herpes on my face! Ridiculous! There's nothing unlawful about giving an honest response about a terrible business!
Oswaldo R.
I had a groupon that was gifted to me for Christmas. When I called to try and set up the appointment I never got a call back and it was very hard to contact them. When you do finally make an appointment they will call you from one day to the other to either cancel or reschedule the appointment. Susie (manager or owner) is not courteous or professional at all when dealing with the public. All people who work with the public should show more respect and education. I would rate this business 0 stars if I could.
Yaritza V.
A had an appointment and about 30mins before I left the house she texted me canceling my appointment. I was ok with it because everyone makes mistakes so she reschedule me for this Saturday. This last week I never got a reminder text so I texted the lady to make sure she put me down for today. The lady AGAIN CANCELS me. Very unprofessional. Didn’t make anymore appointment just got my money back. Will NEVER go there
Frenkli P.
I am so happy I found Biotone Clinic in Instagram. I am very pleased with the customer service of the owner. She was kind, understanding and worked with me!!! She was excellent. Loved my facial. So relaxing. Cannot wait to come back again! Thank you!
At F.
Lovely service, Very professional.Treatment was also well explained! Staff were friendly & patient. Once again Thank you!
Rajan F.
I've been getting various treatments at this clinic. I'm very happy with my results.Susie is very knowledgeable and explains all the different procedures in detail. The staff are very friendly and easy to approach. I recommend this place to anyone with aesthetic needs.
Diana N.
I had my FIRST appointment booked for 7 pm last night and confirmed the appointment via email and text. I drove 30 minute my appointment last night only to be told that they were short staffed and my appointment had to be rescheduled. Terrible first impression of this place!
Ervin P.
I tried their facial service as a first-timer. It was a great experience. I was pleased with the overall results. The price was very reasonable as well. Thank you ?
Fatjona D.
Outstanding experience! I high recommend ! Use this services and you will be extremely satisfied!
Ela H.
Biotoneskinclinic is professional and knowledgeable. I recently had a facial and it was a wonderful experience! The product she used did not irritate my sensitive skin at all. I highly recommend Biotoneskinclinic! Thank You ????
Chriss M.
Lovely service! Staff were friendly & patient. Treatment was also well explained!
Shell I.
Treatment is great and effective. The staff is really friendly and cooperative. My experience has been great here. : )
Petro G.
Very professional service! Satisfied. Strongly recommend to everyone. Once again Thank you!
Decora-Event-Rentals
I am very pleased with the customer service of the owner. She was kind, understanding and worked with me!!! She was excellent. You need to come here!!!
Dorina M.
I am very impressed and pleased with the service at this clinic! Highly recommended!
Amis Social Media M.
Can't say enough about how great this place is- the treatments, the people, the products! Love love love!
Entilda B.
When I also go there, they also do a good job and are also very friendly.
Elis L.
I'm really happy with my treatment, after a couple of bad experiences from previous places this has really put my mind at ease.
Rhianna M.
I am so happy I found this place in Westport. I am very pleased with the customer service of the owner. She was kind, understanding and worked with me!!! She was excellent. Loved my facial. So relaxing. Cannot wait to come back! I definitely plan on getting my family gift cards this season:) You need to come here!!!
Valeriya B.
If I could put ZERO I WOULD. Called to make sure I still had credit left under my name and the lady was so rude, hung up on me. Didnt even ask for my number to call me back. Hopefully my money is still there.
Mobile Billing And B.
Great Service, Beautiful place, the lowest prices in area.
Save Money On Energy. U.
I just had the very best Oxygen Mask treatment with Susie at Biotone! It was heavenly.
Nelson C.
my first time here today and I am so impressed! I will definitely be back! thank you x
Xuperbs G.
Wonderful, very friendly and professional, 5 star service ????
Social Media Manager F.
Great services, Amazing people.
Adam D.
Outstanding service, amazing people!
Gosia G.
Biotone Skin Clinic is very professional; Susie the owner and her staff couldn't have treated me any better. I was there for a two hours and was so relaxed. I will certainly be back ,I found the whole experience and atmosphere so nice and i felt very pampered. Excellent value for money.
Humera
Ari is SO Knowledgeable on skin care. She is like a scientist when it comes to skin. I have gotten many facials here, but nothing like ari’s facials. She asks you what your skin care routine is, what are your skin care concerns are and walks you through the steps of how to take care of the problems you have concerning your skin. She is a real pro, And her massages at the end are heavenly. My skin and knowledge on skin is beyond this world thanks to Ari!
Bhavna V.
Today I went 1st time for skin treatment Mircomadermabrasion facial so far is good ????but after two or three sitting than only one can recommend or give any comments or complements ...for me every thing is good ????????
Elizabeth S.
Only worth going to once with a groupon. Zero organization, no one to contact directly, they’ll try to sell you packages under false pretenses and you end up living a nightmare until you’ve used the package up. It’s not worth the hassle and aggravation. The microderm facial is good, the technicians doing them are good & kind (honestly bless them), the facility seems nice and clean but none of that overrides all the problems. Like I said, go there once with a groupon, you won’t be disappointed. Anything there after I strongly do not recommend.
Mary Beth C.
Susie at Biotone Skin Clinic was gentle and caring as she explained microdermabrasion and its benefits for my sensitive skin. The new location is lovely and definitely worth the visit!
Marjan K.
I just had the very best Oxygen Mask treatment with Susie at Biotone! It was heavenly. Susie (the owner) has the magic touch. The location is very accessible off of I-95, and is beautifully decorated. Her staff were very pleasant and professional. Best of all, the prices are affordable. My skin feels fabulous and I intend on visiting there regularly. Loved it!!
Simin R.
I was supposed to have an interview with the owner she told me to meet her at 2pm on Saturday I was there even before 2 and had to wait for 40 minutes and she never showed what does this tell you ? She has no respect for here self so I am glad I left that place which even did not look professional it was her lost NOT TO COME
Sunshine I.
Totally disappointed! Called & made an appointment for Saturday @ 10am when I went I wasn't even in the system. No accommodations nothing just a "sorry about that" DON'T GET YOUR HOPES HIGH!
Magda Z.
Great service, I love the staff that always make sure what treatment your skin needs it. Beautiful place, the lowest prices in area.
Ashley W.
Susie the owner was the absolute worst ! First of all when something goes wrong instead of her taking responsibility , she pushes it off to someone else, and says she is not in management . Why lie? I just don't understand how you could run a business and not have any proper customer service skills. Don't waste your money or time! The turn over of people that come and go is bad , never consistent. says a lot !
Lærke K.
DO NOT GO HERE! I bought my first treatment over Groupon, where i afterwards got recommend another treatment instead. When I came for the other treatment today, they recommend another treatment, witch I off cause asked what was and for what price. I then got asked where I was from, and when I told I was European, she told me that I was irritating her, beacuse I seemed to be "short on money" and that was not very American to ask a questions like that. I told that I only wanted to know beacuse I didn't know what the treatment did (off cause), and after being asked to leave whiteout getting my money back, i asked if the clinic wasn't open for different cultures and economics - and then I was told to the adopt to the American culture. Whiteout being anything than totally calm and nice. So I totally got discriminated for being non-American and also on a guess on my economics, even that I just tried to understand the new Service they wanted to reschedule for. I'm shocked.
Claire W.
Horrible! I bought a groupon for a facial. The treatment was good but then I bought a package on my debit card... they said it "wasn't in their system...." when I went back. Thank god I have my bank. THIEF'S! BE CAREFUL KEEP RECEIPTS!
Brooke C.
Horrible service. My first appt was magically lost, even though I had a confirmation number. I drove an hour for the appt and was turned away. We rescheduled for another day. On the day of the new appt, I called to confirm bc I did not want to waste another 2 hrs of time and gas. I got their answering machine and left a message. And not even a minute later I receive a text from Biotine saying their machine is broken and I will have to reschedule. Really? Needless to say, I am requesting a refund and will not reschedule for the third time.
Gianfranco L.
I had a great experience at this spa. I did some microdermabrasion treatments and the results were great. Also, owner and staff are friendly and knowledgeable. I got some great tips on natural sunscreens and moisturizers which help me prevent acne breakouts.
Midnight V.
rude disrespectful and susie is a crazy freek
Renshaw A.
I have been using this skin clinic every 3 weeks for the past 3 years and I have not had the experiences that I am reading about on these reviews. I get compliments on my skin and am a person who has had the good fortune to have excellent skin care for decades. Biotone has the highest quality, handmade, fresh and effective skin treatments that you can find. I meet clients in the waiting room that travel out from NYC to get these. No idea what these reviewers are talking about. Get past the chaos and look at the results. This business has decades of success and 2 clinical scientists behind the wheel.
Zellionangel
Management is very incompetent, rude and disrespectful. please learn to be a leader/boss before you try to own your own business. you obviously hate your job
Kyle M.
Horrible place needs new management asap
Ms. R.
Susie is brilliant. She formulates her own creams and treatments with professional connections all over the world. She is trained as a scientist and her mother, who founded the clinic is a medical doctor. Best skin care that money can buy. No finer.
