I want my 12 mins
Overall the experience was good and my massage therapist was pretty nice. My appt was at 11: 45, so I arrived about eight minutes early. I am a new client so I filled out the necessary paperwork. My massage didn't start until around 11:57 and it ended at 12:45. It was supposed to be a 60-minute massage but I got cheated out of about 12 minutes. I did mention to the massage therapist that we started late but she really didn't say anything she just ended our session at 12:45. This is unacceptable if you're advertising that your massages are 60 minutes then that is what you should deliver. I will not be coming back. Drove all the way from Frankfort to experience your spa as a treat for my 60th birthday and got left hanging.
My experience at LaVida was great! The staff were all so polite and professional! The facility was clean and the therapists were great as far as skill and personality. Will be back soon!