Skin Spa New York - Midtown

I've been a loyal customers at fashion district location since 2018, unfortunately they closed. I just recently booked my appointment at this location, received an email and answered the covid and membership form. I called and speak with Johann and explained to him that I am not planning to renew my membership but I'm using my previous membership from march 2020 because I wasn't able to use it due to covid. (The last time I got an update about my packages and membership, the representative/receptionist from skin spa fashion district told me it won't expire and I can still use my packages and membership for my next appointment, that was October 2020). Johann checked my account and told me that my membership has expired and they just changed the policy last December 2020, for me to able to use and avail the massage I need to renew my membership which I already told him I am not planning to renew because of covid and I still have alot of packages that I need to use first. Unfortunately, we have a misunderstanding and I felt like he doesn't want to listen and doesn't want to help me at all. He keep on telling me that they informed me thru email but I did not receive any email, text or phone call, no update at all!! I was planning to send this concern to the management because I feel he doesn't want to help me anymore but I think it's just a waste of time and It's just a simple problem! So I called other locations instead. They told me I need to call soho location to help me with my concern. Thankfully I got better answer, they provided more information and helped me with my problem. It's just unfair for me not to be able to use a service that I have already paid and was not informed about my membership expiring/change of policy. I don't want to make things complicated! I just need a good customer representative that will help me accomodate and understand my concern. I just really need a good massage and facial that's all.

3-20-21 UPDATE: Johann and Kyedi were super helpful with my appointment this time around. I really appreciate both of you for going above and beyond for customer satisfaction, which is very rare nowadays. Thank you!! It made me a bit uncomfortable when Brianna asked if my ethnicity was only black due to my acne skin. Definitely won't be seeing her again. To top it off, I paid for full laser face treatment and she felt that doing the forehead wasn't necessary.

I received LDM on March and the service was great. The lady i received it from was extremely nice and made me feel special. The LDM worked really well for me after just one try. I'm definitely going to come back again!

I’ve been getting facials for 10yrs and this was by far the worst with lazy esthetician’s and rude manger. I don’t recommend.

First time being at this location. The employees of Skin Spa always give amazing customer service.

Ever since my first visit from a Groupon I bought for my birthday, I have been coming here. I've gotten facials, microdermbrasion and microneedling. I've even purchased their face wash, and exfoliator that has lasted a very long time, as well as a jade roller. My skin has never looked this good at age 30. Highly recommend Kyedi! Johan is especially sweet at the front and helps you with any questions before or after your services. I'm so glad I found a home for my skincare needs !!

What a relaxing place! You definitely feel as though you have been transported to a special place when you come to this beautiful spa. I only wish it had a pool and hot tub. The therapists here are amazing as well as the service. I love the fireplace waiting room with the cozy blankets.

Love this spa. Really like the new layout inside. Took my wife here for a "spa" afternoon for our 10th anniversary and the staff was extra sweet, even gave us a glass of champagne. massage and body treatments do not disappoint. We will be back, again.

wonderful experience, great service

The spa was very clean and everyone was very welcoming . Jenn was awesome she made me feel right at home. She was very honest about what I need and didn't need. She explained my procedure and I was very satisfied with the process. I will be going back for more services . I would recommend anyone who is looking for a honest clean recetiable spa that offer a variety of services. Jenn was great and I look forward to her treating my skin with nothing but the best. They also have products for your skin. I purchased the sunscreen .

Love the Skin Spa. They are so professional and courteous and the aestheticians are excellent. Highly recommend!

I discovered this spa through Groupon and i decided to give it a try. Such a nice experience! The environment is very relaxing and everyone was very welcoming. Paulina, my esthetician was very professional and knowledgeable, she answered all my questions and gave me great advices for my skin. The microdermabrasion was great and felt good. The manager also offered me a great deal package which i couldn’t refuse! I will be back soon!

Always a great experience and both massage therapists as well as the people manning the front desk are professional. They always ensure you feel comfortable and you are in control. Devin was great for my deep tissue massage. I had a lot of pain and he helped and even gave me good advice to lessen the pain day to day. It’s clean and always a pleasant experience.

I have been having terrible shoulder and calf muscle pain from gym injuries and stress tension so I went in for a deep tissue massage. Ernesto really helped ease the pain. I was finally able to sleep solidly and continue my workouts. The front desk staff is lovely and very helpful. I'll definitely be back.

Love Paulina also Love Sylvia, always great service and great prices

Love this place and shout outs to Devine and paulina love you guys

I have been a patron of Skin Spa's services for the better part of 3 years and can only give them my highest and glowing praise. Since the begining, I have had various treatments by several of the well-trained and skilled staff members across a few Skin Spa locations. While every experence has been very positive, I most qualified to speak about their effectiveness and skill for Laser Hair Removal in Midtown. I find the Midtown Spa is worth traveling across the city to get there. The staff goes out of their way to help to make the zapp's of the laser mundane, and shaving a thing of the past. I could call out my 'favorite' laser technican, but its senseless- their roster is stacked with skilled people.

Excellent service. Had a facial and you leave with your face feeling lighter.

This Thursday was my second 5 star experience at Skin Spa Midtown on East 44th St. I walked in and was blessed to be fit in for a facial cancellation. Soria was my esthetician and I am overjoyed about my treatment. My face was completely pampered and my mind was soothed. Her technique is amazing and I felt like we were old friends. She is an inspiration! I am already following her advice in other areas to further improve my skin and overall health. She listened to what I needed and helped guide me to the right mindset and results. I already do so much to help my skin but Soria's advice will help me take it to a higher level. She also recommended a new skin and sleep supplement duo that I am impressed with so far. She picked up on my trouble sleeping and made this suggestion to help. In just 3 days I am happy to report I have slept longer and better than most nights of my adult life. Imagine if that was the missing link for me. Thank you Soria! Skin Spa should know I am totally satisfied with my experiences there and it is a haven from my busy life. Kudos to Emma and Johan at the front desk as they are delightful as well. I will be back soon.

I recently joined the monthly membership and so far have been very pleased with it. Specifically Marina and Kristin L. have been great with facials and power peels / microdermabrasion. Li gives the best massages! Convenient location, close to Grand Central.

Silvia is so wonderful! She’s knowledgeable and did my laser excellently. My skin is so soft. She also does excellent facials and peels. She’s done wonders for my skin.

Li was amazing from the first moment I met her in the reception area. She was so helpful and considerate of my comfort level during the entire experience. I was able to relax and really turn my mind off to enjoy the soft warm ambiance that Skin Spa provides. The best part about the massage was at the end Li went over the locations that had the most tension so I was aware and know where to focus on in my next massage to receive the best results. Li was a true professional but also so warm and friendly! I definitely plan to come back and see her for another massage at Skin Spa New York- Midtown.

7 pm custom facial with Paulina, she's very kind and gives a great massage. My face is clean and feels very smooth! I love going to the skin spa, it's a beautiful clean space. Always leave feeling relaxed and refreshed!

I have been a customer of the Skin Spa salon for many years. I would recommend this place to everyone who seeks a high quality service for a reasonable price.

I have been going to Skin Spa for the past 5 years. Can not beat the price they charge for the level of service that they provide.

Never fails to leave you feeling relaxed and refreshed! Highly recommend this place!

I like this spa because they always find a way to squeeze me in even when it’s last minute. They usual have great packages - I bought a facial package of six visits for $300. I also like that it’s next to Grand Central Station.

Very disappointed!! 1st off l was offered the wrong treatment which l paid for then was referred to the location in midtown. 2nd the consultant recommend the wrong treatment again then another consultant came in and recommended fractora which ended up costing double however, l was happy to pay to get the results l was looking for. Finally on the day of the treatment numbing was not effective and everything was rushed as they were double booked and l feel like the treatment did not cover all the areas needed.

I have been coming to Skin Spa for years, for various treatments. I love this place!

I found this place on Groupon and I bought a package of 3 choice of facials, microdermabrasions or power peels for 117$. When I booked my appointment I was asked my credit card info in case I wouldn't show up. The location in pretty convenient and easy to get to, it's near Bryant Park. The place is nice and clean. Once arrived I waited few minutes and I was welcomed by my technician, Paulina. She was really nice and I enjoyed my facial with her, she was very accurate and made me feel at my ease. She has a soft touch..not only I enjoyed the facial, but also the small massage she gave on my shoulder/neck. I would ask for her if you come here for a facial. At the end of the facial I paid the taxes for the all package (8-7$) and left a tip. I'll try their other services next time and update my review, but for now...this place is a great deal :)

Always a great experience and awesome service when I visit this location. Have been taken care of by Kelly for years now and I always leave satisfied. Will recommend anyone to visit this location!

I love this place! I’ve been coming here regularly for more than a year and come specifically from Houston for their service

I had 6 laser treatments on my full legs with Silviya and she was absolutely wonderful! I have noticed tremendous results with a probable hair loss of about 70% of hair! I have always struggled with extra hair and these treatments have helped so much! Very thankful to Silviya and the whole team at Skin Spa Midtown!

I've been coming to Skin Spa Midtown for a little over a year now. The massage services (Swedish & Deep Tissue) are absolutely amazing. Incredibly relaxing and the Massage Therapists really tailor their focus to exactly what you are looking for - whether it be relaxation or working out some extra tension in muscles. I always leave feeling refreshed and can not recommend this Spa more to anyone looking for services in Manhattan.

Professional services and kind receptionists

My experience with Skin spa New York is great! I am a customer there from 2015. Year ago I found a new convenient location and there I met amazing therapist Paulina. She is my favorite! She is doing perfect job and I enjoy to “be in her hands”. 100% recommended

I love Skin Spa! I have been getting massages from Devin for at least 2 yrs now. He is a wonderfully skilled therapist with a personality to match! The staff has always been helpful and pleasant as well.

Love this Skin Spa location, and especially the laser genesis facial with Kelly D!

I just finished a series of 6 sessions of the Forma Plus on my knees. Looking at my before/after photos I can definitely see a marked improvement in the skin tone. I Am so pleased with the result!

Been visiting several of their locations for over 10 years. Always a very soothing experience. Calming atmosphere. Professional and courteous staff and talented practitioners. Good value when you purchase a package, which I always do.

Five stars! Always on time and great customer service. Kyedi is the best! I'll never go anywhere else!

I had the best Experience- With Lina. First time there and i enjoyed the experience. Very kind manager and desk staff.

I’ve been coming to skin spa midtown for over 5 years. Candice is an incredible professional, is very thorough with problematic skin and is extremely personable. Im a Director in Corporate America and have extremely high standards for professional services. Candice is incredible!!

I had a wonderful deep tissue massage with Omar in a pristine, serene setting. The staff are courteous and efficient.

Convenient to Grand Central, great aestheticians and packages that make good skincare actually affordable. I’ve been coming for years now and highly recommend!

I love the service, atmosphere and the cleanliness. Skin Spa midtown is awesome.

After reading some of the reviews on Google I was sceptical about using my Groupon but I am so so happy that I experienced this for myself...my therapists was amazing. Thank you D.

Amazing massage!

I had a great experience, the place is clean and well kept. The staff is friendly, professional and respond promptly. Definitely going back.

Alex was awesome, I got a deep tissue massage from him and left feeling so amazing and de-stressed. Will definitely be booking with him each month.

First time getting a Microdermabrasion and Tina made it fantastic. Definitely will be coming back for more service! Thank you for the great customer service! It’s appreciated.

Skin Spa is wonderful. I have been very impressed with the laser hair services they did for me and found all the technicians to be excellent. Highly recommend them for their cleanliness and professionalism.

I always participate in spa week in April and October. It's great to get spa deals for $50 especially for massages and facials. On this day, I went to Skin Spa. The location was big and spacious. There was plenty of refreshments at the entrance. I recieved a Himalayan Salt Hot Stone Massage by Li. It was phenomenal !!! The mood and atmosphere was perfect. The massage was great. At the end she stretch out my thigh muscles which was a great personal touch !!! :) Next, I was supposed to receive a oxytrio facial. In the past, my facials have lasted 50 minutes with the spa week treatment. This facial lasted 20 minutes. I was very disappointed that the service costed $50 for 20 minute service. The aesthetician was nice and personable but it just seem too quick for $50 and seemed like she wanted to go get her lunch. The check out service was abysmal. The guy was rude and didn't seem like he wanted to serve me at all and seem like he didnt know prices of treatments or barely wanted to provide me envelopes to tip the ladies. The whole check out process was annoying. Overall it wasn't the best spa week experience I had.

The women who did my peel this time seemed a little timid. She didn't apply enough product I felt she could of used a little more product. This is not my first peel so I know what to expect. I'm not too happy with this peel I felt my money was wasted. ????

Always great Excellent staff Always on time when I have my appointment. I don’t have to wait

I have been doing LHR in this place with Sylvia for more than 5 months and the results have been great!

I love this place, have been going for years, cannot say I have a bad experience. The skin regime purchased, has transformed my skin and beyond happy with the results.

I did a power peel with Kristen and it was great! She was friendly, knowledgeable and sweet. She took great care of my skin. I will definitely be back!

Comforting and effevctive. Remarkably different in this 5th of 6th visit

Had a great experience last time I was in. The people at the desk and the lady who worked on me were just so kind and helpful. I'm ready for the new year and to better skin!!!

I had a wonderful facial at Skin Spa - Midtown. My aesthetician, Paulina, was very knowledgable and ensured I had a relaxing experience

Great environment, very professional and helpful staff

Birthday gift for my friend ..loved this place

Horrible. I had a groupon for three services in which I paid 120 dollars for, and I had my first service, my second service I called to make my appointment I was told I would have to “pay the difference” that I had to pay out of my pocket for the service, so what’s the point of paying more than 100 dollars on Groupon? Of course I didn’t make my second appointment, and they called me saying they would charge my card... 50 dollars. Horrible service. They are not getting any money from me.

Fantastic massage by Alexander

Great experience, brand new machine, clean office. Erika is amazing so nice and attentive, answers all my questions. Makes the process so quick and easy.

My friend had given me a gift certificate for my birthday to the spa. My experience was truly wonderful. Like a spa should, it had a calm and relaxing environment. I cannot remember her name, but the lady who did my peel was really sweet and pleasant to talk to. I definitely plan on going there again.

Ask for Jamie. He's great.

I weight-train regularly and I notoriously had tight knots in my back and legs. Li understood where my problems were and worked the kinks out! One of the best message experiences I've gotten in a while.

I come here for the Swedish massages and they're always amazing. My therapist always asks particulars to make my experience unique and I really appreciate that. Everyone is very professional and it definitely feels like a well rounded experience.

Great service, good price, will definitely be returning!

Found this spa on Groupon for a 50-minute Swedish massage. Jaime was my masseuse and he was wonderful! I get Swedish massages often, and I always opt for the lightest pressure, for a more relaxing experience rather than a hard pressure, full body work out. Almost every time I ask for light pressure, I am given medium/hard. Jaime actually understood what I meant by light pressure which was refreshing and exactly what I wanted out of the experience. Front desk is great, waiting room vibe is nice and modern, rooms are clean! Will 100% be going back. And the massage oil smells amazing, I went out and bought a bottle for myself right after. Thank you SkinSpa!

I had the deep-tissue massage and it was absolutely fantastic. The knots in my back were worked through and I felt very relaxed afterwards. The music is very calming and the oils used are soothing and relax your muscles. Definitely going back!

Friendly staff and great service! I will definately recommend.

In our experience, this place comes off as a scam, they won't honor your Groupon purchase, they will treat you like garbage and charge your credit card without permission. We will definitely STAY AWAY!! To the owner: You did not leave your name or any method to contact you, what was the purpose of your response?

Every time I call they are “fully booked”, regardless of the day or time. They make no effort to see if I would like to come in for another day or offer to call if someone cancels. They use to have a great esthetician named Anna but since she has left the service has not been the same. The other staff members put in little to no effort to show great customer service. In addition, the manager is extremely rude to the point that I don’t bother speaking with him. I use to come in every three weeks but now I would suggest anyone thinking of going to this location to go elsewhere.

Good service...great message

Love Skin Spa!

I have been coming to Skin spa for the past two years and since I’ve been seeing Kyedi for all of my laser hair treatments it has been amazing with excellent results. I would recommend when you come ask for Kyedi she’s a miracle worker for unwanted hairs.

Shirin gave me an excellent deep tissue massage. I have been exoeriencing severe lower back pain, and she did the trick! Spa very clean and staff were all personable and professional!

Skin spa was amazing. Silviya was my esthetician, she was amazing. Very sweet, made sure I was comfortable and was very through with my wax. I then purchased laser hair removal package moving forward. Can’t wait to go back and get more treatments done at the skin spa.

Great facility and staff - everyone is friendly easy to work with! I was treated by Kelly, who is amazing! Highly recommended for any service you could need.

Amazing facial! The staff was friendly and professional, the spa was clean and it was the treatment was great. Usually extraction is super painful, but I didn't feel a thing! Can't wait to go back for another treatment.

Staff was great, environment was very soothing and calm I love it. Will come back again. My facial was awesome. Jewel was great very attentative and professional. Thank for the great service.

One of the best spa experiences I've had!

I had a great experience at Skin Spa New York, Midtown location! I went because I had purchased a Groupon for three facial treatments and left super happy and ready to come back for more. My esthetician Silviya was very knowledgeable about skin care and was able to point out where my face needed some help for anti-aging and what I could to prevent further aging. There was no strong push to upsell, but her experience and skills during the facial promoted me to inquire about and purchase additional treatments. I hope to be like Benjamin Button as I continue to see her!

I’ve been to Skin Spa for laser hair removal treatments, and was very happy with each experience. Both Rachel and more recently, Silviya, were very good and made it as quick and pain free as possible. I just went in for the first time for a facial with Silviya and had a great experience with that as well. My skin already feels so much better and is looking better as well. I’m looking forward to going back in for another treatment soon. The facilities are clean, modern and very well maintained. Everyone who works there is always a pleasure, and I’ve always been seen right at my appointment time, without any delays. I highly recommend Skin Spa and Silviya for any hair removal or facial treatment.

Marina is great, courteous, and thorough. I've been going to her for facials for over a year. She checks in to make sure I'm comfortable and answers questions I have.

Greta is a seasoned technician - who is well trained in all the modalities offered at skin spa. I would highly recommend her for any type of treatment.

Place is very clean and service technicians are very nice. If I could only deal with them that would be great. There is a gentleman who sits at the front desk who always has a terrible attitude. I’ve never caught his name because I can’t stand to talk to him for more than two seconds. He’s hung up on me repeatedly when I’ve called. Called me a terrible client but swears he “takes his service very seriously.” I enjoyed coming to this location because it was very convenient for me. But I’m more than happy to “use my package at another location” as suggested by the staff there and you should too.

I had a wonderful experience with Daniele. I arrived a few minutes early and she was already at the front desk waiting for me and ready to go with a great big wonderful smile and greeting. The entire experience was great from beginning to end. The facial itself was very relaxing and painless. I ended up signing up for the membership as a result. Looking forward to many more treatments at this locations.

I have been coming to Skin Spa for 2 years the services and staff are wonderful, I work in the retail industry so I know what exceptional client services looks like and Skin Spa airways rise to the occasion...Thank You Skin Spa !!!

Absolutely love this place! packages are amazing. staff is great! I'm excited to go monthly. beyond relaxing and great results

I've now gone twice and can't wait to return. Everyone is very friendly and helpful and, most importantly, the next day co-workers said I had a glow about me. The lobby has a clean and calming vibe which contrasts nicely with the chaos of Midtown just outside. So happy I found this place.

I was initially skeptical about LHR treatments being that I had a very bad reaction many years ago, but thanks to Kelly and the team at Skin Spa, all my fears have vanished and now I’m left with silky smooth, hair free legs and arms. Kelly has been so amazing in her approach, knowledge and expertise that I felt instantly at ease as she gently cared for my treatment areas. I would (and have) highly recommended her to anyone wishing to try LHR or any of the other services this wonderful spa offers!

HORRIBLE MANAGER!! First and last time comin here. Had a groupon, when i got to the spa had to pay for taxes $8, which i wasnt planning i had to pay but i did. Then the manager was so rude pushing me to pay tip $18. I was going to schedule another appointment for 2 wks i told him i will pay both tips in 2 weeks bc i did not have cash; but he didnt care he talked over me, and said if i dont pay now i wont be able to schedule appt with the same person, very rude and unprofessional, some managers should know that by being rude to the clients it wont get their business anywhere, but they wanna treat us like trash when we are the ones paying our money, if it wasnt for us they dont eat,. And plus, i told him it was okay because i wont be arguing with unprofessional managers that when i tried explaining to him i did not have more cash,he did not even let me speak; Dont waste you money for this type of treatment they only care about the money not about your experience you won't feel welcomed. I won't recommend this to anyone not even my worst enemy.

This is my second time seeing Kelly for LHR and it was a great experience! Kelly is incredibly knowledgeable, professional, and also a really nice person! She takes the time to answer questions and explain the process- making you feel like you're in great hands! I highly recommend Kelly for any procedure- thanks Skin Spa!!

The staff is super friendly and nice and the services are great! I definitely reccomend getting the membership for amazing deals and services every month- it's totally worth it!

I had the pleasure of having my first laser genesis treatment at Skin Spa Midtown with Kelly. From the moment I walked in, I got a great vibe from her. She was very warm, friendly and easy to talk to. She was very knowledgeable about the process and answered all of my questions. I felt completely at ease in her hands. I ended up buying a package of treatments and look forward to returning to Kelly for my future skin care needs.

Kelly @Skin Spa at E44th !!

I've been a client of Skin Spa for approximately 5 years and I look forward to my monthly services with Kyedi! I've recommended this location to other friends of mine and they've also been pleased.

This Skin Spa is the best! The staff are amazing and accommodating, all of the services and products are top notch, literally, and I have never had a bad reaction after a treatment. I have no complaints and I am really, really, really picky about my spa/dermatology institution. I highly recommend!!!

Terrible. Don't book with a voucher or prepay for an appointment. They will come up with every excuse to not let you book a time. At first their "system was down" and then "they don't allow vouchers on weekends". Tried all scenarios. Nothing worked. Scheme artists at its finest. Don't recommend.

The service at Midtown Skin Spa is excellent. The staff are courteous and professional. I was made to feel comfortable from my first visit.Greta and Kyedi are excellent and I highly recommend both of them. I was very apprehensive about doing laser because of my dark complexion but I decided to step out on faith and I'm happy I did my hair takes longer to grow back and I highly recommend Skin Spa to any woman of color who is considering laser hair removal. Thank you Kyedi and Greta! Thank You Skin Spa!

I've been going to Skin Spa at 44th Street and seeing Greta for years. She's amazing and I always walk out feeling great. They also have great package deals.

Office was lovely and clean with an overall mellow vibe. Front desk staff was friendly and greta (who did my laser treatment) was warm and professional. I’ll be back!

Had a great facial with Silviya She wasn’t rushed, she was very calm and thorough & answered all my questions. Very relaxing!

I look forward to my monthly facials with Kydie, she’s amazing, so professional, knows my face and where my issues are. The staff is professional and the entire facility is spotless, if you need to relax and treat yourself - I recommend you give Skin Spa a go!

I have had massages only three places till date. This place has been the best experience. I do not recall who did my massages but the person was awesome. I told him about my right shoulder issue and he attended to to with care and right pressure. The pressure was about right for all the parts. He also made great small talk. I changed my job and apartment else I was very tempted to buy pacakage of massages for this location. I would recommend the place for massages.

Very happy with my experience here. I normally go to the Murray Hill location, which is also lovely, however they could not get me in for a late appointment this week. I? was able to book last minute in this location and it ended up being even more convenient to get to from work! Yay! I? tried Greta, she was wonderful, funny and informative and andrew was really helpful getting an appointment scheduled for me. I? love my tech at Murray Hill but I? will probably go between both locations now, dependent on availability.

I've been going to the midtown location for 5 years , however their service sucks !!! They will always put you on hold and the receptionist are kinda rude. I don't think I will go back

I was very disappointed this time at Skin Spa the room that they put me in a room very harsh lighting. when I asked about the lighting. What could be done the masseuse put a towel over my eyes music was not very relaxing the masseuse hands was cold it was not a very relaxing massage at all and be when I asked about the aromatherapy the masseuse took put oil on her hands and then just put it up to my nose and telling me to inhale when I went to the 57th Street location the whole room was just so comfortable and the whole room smelled of lavender this was not the case at this place . Also when massaging my arms and hands she left them hanging off the side of the table I was very disappointed

1- Glasses was broken that they gave me. 2- My appoinment was for laser but when i arrived to place they said it's waxing and the girl who is doing laser is not available. 3- They use old technic for laser. 4- I took 3 session and nothing changed . Still i have hairs.

Apparently now under new management who have changed all the pricing without any notice to long standing customers. Even if you booked your service under the old pricing structure. It's now a ripoff. Go see a dermo or plastic - they have better services. You'll go once for something these guys take 6 sessions to deliver.

The facial was very nice but the front desk hostess was beyond rude. Wouldn't even look up to acknowledge me. Not sure I'd go back based on that

I have been a Skin Spa customer from the very beginning and I would not go anywhere else. The front desk staff members are charming and efficient and the aestheticians are professional and outcome oriented. I am a woman of a certain age and my skin is clear and taut with no fine lines. I owe it to the Forma (formerly Titan) treatments, the Laser Genesis, and a lactic/ glucolic peel. Skin Spa is the most important part of my "beauty regimen" and I cannot recommend it highly enough.

I bought a set of 2 facials on Groupon. My first appointment was a customized facial with Amanda. She did a great job! I booked a second appointment with her just to get a call the night before informing me that the company fired her and I was booked to have my Powerpeel with Elizabeth, a senior beautician. After I was greeted by her she went on to do my Powerpeel. Her English was so bad I could bearly understand her. She kept on telling me to get the facial and the Powerpeel next time for at least 5 months every two weeks ($130 per session). What a joke! After she was done I walked up to the front desk just to be informed that I could not purchase anymore facials through Groupon and from now needed to buy them in store for the full price. The lady at the front desk was being rude for no reason. I personally wouldn't recommend them to any of my friends. I haven't tried the other beauticians but I hope other people have better experiences!

Courteous staff, relaxing atmosphere

I tried to book an appointment by phone but received such poor service that I gave up. I wish I had asked the name of the young woman who answered my call. She so obviously did not want to be there. She must've asked my name six times (forgetful? disinterested?). **I ended up booking at European Wax Center instead and had a flawless experience.

Great staffing.

Top notch massage, accommodating staff and lunch time availability. Very good find, will be back.

Great facial. I felt clean and refreshed; it helped clear-up my break-out; and it was relaxing too. Staff was very friendly and accommodating. Booked my next appointment on the way out.

I like all the Skin Spa locations. I really recommend their Sunless Spray Tans (the. best.), Microdermabrasion (I was hesitant but my esthetician told me "it feels just like a cats tongue" and it completely does! the results are incredible), laser hair removal (sessions are so quick, you can be in and out in 15 minutes!) and, of course, massages. The staff will really work with you with scheduling and have great deals!

I had the Angie! It was the best. being on vacation from LA i thought NYC was a 3rd world country when it came to skin care. I stand corrected. the angie was the best facial I have ever had. service was impeccable, the place was clean! and I can't wait to go back. bravo...

I came here for the first time and i had the best experience. My appointment was with Lisette and she was very informative and extremely friendly. I had the microdermabrasion done. I left feeling amazing. I will definitely be returning and recommending skin spa

Love my experience at Skin Spa. I have been going to see Kyedi for laser genesis and limelight treatments and have been extremely happy with the results I have seen. I am definitely seeing improvement in the skin tone and reduction of sun spots and freckles on my face after only a few treatments. Always had a great experience at Skin Spa. Appointments are always on time and everyone there has been extremely friendly!

Pleasant person on the phone until we couldn't find a time to suit my schedule. Then they abruptly hung the phone up in my face without closing out with a goodbye, or I'm sorry we couldn't fit you in. Bad customer service in NY is like global warming. We know it's there but few want to do anything about it.

In short - after having a facial with Diana 2 weeks ago, my face has been bright red, raw feeling, dry, and itchy in the time since. Worse part of the experience has been the customer service I receive post my procedure. Managers in both Flatiron (Alia) and UES (Iman) locations are extremely rude and condescending. The front desk staff is not helpful. There are plenty of salons in the city where you're treated like a human being, unfortunately Skin Spa is not one of them. ------- A more detailed version - I purchased a Groupon for a customized facial, but added on microdermabrasion per Diana's suggestion (I also purchased a package for 3 future facials post procedure). I explained to Diana that it was my first facial, that my skin does not have any major problems, and that I was going on a trip (my best friend's wedding) in 4 days. The procedure felt rough but this was my first facial, so I trusted the technician. My face started burning later that evening and I woke up the next day with my skin raw, bright red, and burning. My symptoms resembled a chemical burn. I called the salon and explained this to the front desk girl and later to Diana. Neither one was concerned; they didn't ask me to come in or to at least see a picture of my face. In fact, Diana told me to "keep moisturizing, wear makeup, and call her in a week". Not what you want or need to hear when you tell someone you may have a chemical burn on your face days before you're in a wedding. However, I followed her suggestion and moisturized as much as I could. I called back the following day to request a refund for future facials I purchased. The manager, Iman, was extremely rude and said that the only way the salon is able to issue a refund is for me to come in for a consultation. I asked her why wasn't this option explained to me when I called the first day. She reply was that "she wasn't there when I called the first time". After the unpleasant and rather useless conversation with Iman, I called the Flatiron location to speak to a GM. Instead I got another rude and very condescending manager, Alia. After 30 mins of arguing, Alia agreed to schedule a consultation for a refund at her location. In short, the new technician that examined me confirmed that "the microdermabrasion setting was set way too high". She also suggested that I go back to the Upper East Side location for a calming mask (this option was never given to me by Diana or the 2 managers). In the end, Alia issued a refund for a fraction of what I actually paid. My skin was bright red and raw for about a week. 2 weeks later, my skin is rough, itchy, and extremely dry (which I've never experienced before). Again, the most disappointing part of my experience is the customer service, if you can even call it that, which I received from 2 Skin Spa locations.

I purchased a discounted package for two 50 min massages. This is the first time I ever had a massage and Zena made me feel comfortable and well relaxed. I liked it so much I bought another package. I'm not sure why everyone complains about the receptionist I never witnessed them being rude to anyone.

Went in for laser hair removal. Scheduling was simple, and the technician is fabulous. Results are great as well

I gave 2 stars because the person actually do the hair removal was great. Scheduling an appointment is a *ucking nightmare and they even charge me when I told them my train coming home from westchester was running 25min late. They argued that I could go later that evening as a "compromise." This is after I told them I had dinner plans with friends from out of town. The scheduling staff are complete jerks.

Beware of ghost-like, platinum haired secretary guy (didn't get his name but i will and i'll post it up)!! I bought my laser treatment through Lifebooker for my underarms and was excited immediately because of the deal that i got it for but to my surprise, the treatment is totally different then if your were to buy it directly through them. I went for my first session, everything was good, the person who assisted me was nice, did i mention in the beginning only and then it turned ugly. The girls name, get ready.... Is Laura, she is so sweet when she greets you but just do one little thing that she doesn't like and thats it.. So i went to my second session and she told me before hand to shave which i did. I get to the spa she greets me and proceeds to complain because she miraculously saw a hair under my arm and decided to say that i was lying and that in fact i didn't shave.. I was appalled by this! Why would i even waste my time?! This is stuff i've already paid for, i want to get my moneys worth and i will do whatever is in my power to do that.. So for my third session, i had to keep on rescheduling because i was constantly going away on mini vacations. Well i guess that got to a few of the secretaries that had called me being that i was constantly rescheduling. So a young lady called me on a Tue because my appointment was on Wed. So they only give you 24hrs to reschedule or they charge you $50. So i called them back Wed and decided to reschedule for Thur. The guy who i had spoken to before on the phone, "rescheduled" my appt but only until after he asked me if i just wanted to cancel. Why would i want to cancel if this package is already paid for. These people are very sneaky! I go in for my appt, oh guess what, i was never written down for an appt. I went to the east side, an hr away from my home to just argue with the same guy that i was on the phone with. He lied the whole time and then after i told him that i had to see someone because it was not my fault that he didnt do his job, he went to the back to tell all the girls not to see me. Whoa seriously!! I then try to speak to the girl that i have seen before and i try to plead with her to please just see right away because it only takes 5 min and she tells me NO! She said she had clients, there was no one in the waiting room, she didn't have clients, and on top of that she was in the break room playing some game.. This has been the worse experience ever.. Honestly, maybe the spa in soho is actually nice but the one in midtown is Pure Crap!! Will never go there again!!

I visited Skin Spa after receieving a Groupon gift certificate for a massage. I can't remember the name of my masseuse but he was excellent. I am ticklish and tend to think men are better at giving a firm massage. I felt completely comfortable with the technician, temperature, music and vibe of the place. It can be a tiny bit tricky to find, so leave a little early. Cash tips are preferred.

I just booked my appointment for waxing services with the receptionist, Eve. She was amazing. I even gave her a little bit of attitude in the beginning because of the poor reviews I've read about their front desk service, but she was still polite and trying to figure out how she could help me. If you're reading this Eve, thank you very much. I look forward to my appointment next week. Did I mention...Eve even booked my appointment with an esthetician she thought would be better for my hair type. I hope her choice is right. :) I'll be back to update my review after my appointment.

The space is nice and clean, but it's very hard to schedule an appointment and the staff is a little cold and aloof. The services provided are not bad, but do not feel at all customized to the individual guests.

I came here with my mom for their facial deal of $39. The spa is very clean and minimalist. My girl is Monica and she is very gentle and my treatment is painless and really relaxing. The only con is that the noise cancellation between walls are pretty bad so I could tell other people's conversation. Other than that, I am very happy with the treatment and service. I am going to book another one soon!