Reviews
Anastasiia K.
Overcharge and underperform! rip off for tourists. Not coming back! Didnt get the amount and quality of services advertised. Not worth the money. 2people, 2hours in and out - 720$. Poor quality, we were rushed through the services. When i steped out after my 50min facial - my mother was already out of the room - while she was booked for a 75min body contour (we started at the same time). Facial didnt tighten my pores or refreshed my skin - if i pay 140$ plus 20% tip for a facial - i want to see the result and feel refreshed. Was not the case - was NOT even remotely good facial. I do them regularly and know what im talking about. Last minute got suggested to switch from the Rejuvinating body wrap to a massage. I agreed. Got a light massage for about 40-45 min (while asked for stronger pressure) - instead somehow got charged 140$ for 1hour tailored massage. It was not 60minutes - and it was not a massage tailored to my needs. Im very tense i needed lots of pressure to works on my knots. Job wasnt done. In addition to all, after my massage - i had a mark on my forehead and side face from their massage table - for the next 2 hours it wouldnt go away. Dont recommend! It was my moms birthday and i didnt want to ruin our mood - thus i payed the bill. But im never going back and im warning u to never go there either.
Lina C.
To much people, to much waiting food, to much mistake
Anastasiia K.
Overcharge and underperform! rip off for tourists. Not coming back! Didnt get the amount and quality of services advertised. Not worth the money. 2people, 2hours in and out - 720$. Poor quality, we were rushed through the services. When i steped out after my 50min facial - my mother was already out of the room - while she was booked for a 75min body contour (we started at the same time). Facial didnt tighten my pores or refreshed my skin - if i pay 140$ plus 20% tip for a facial - i want to see the result and feel refreshed. Was not the case - was NOT even remotely good facial. I do them regularly and know what im talking about. Last minute got suggested to switch from the Rejuvinating body wrap to a massage. I agreed. Got a light massage for about 40-45 min (while asked for stronger pressure) - instead somehow got charged 140$ for 1hour tailored massage. It was not 60minutes - and it was not a massage tailored to my needs. Im very tense i needed lots of pressure to works on my knots. Job wasnt done. In addition to all, after my massage - i had a mark on my forehead and side face from their massage table - for the next 2 hours it wouldnt go away. Dont recommend! It was my moms birthday and i didnt want to ruin our mood - thus i payed the bill. But im never going back and im warning u to never go there either.
Lina C.
To much people, to much waiting food, to much mistake
Jennifer M.
Life changing rebirth this experience has made me be able to take the next steps to my purpose and healing I highly recommend thank you so much for helping me
Ashly T.
Very welcoming! Got an understanding of chakras and my different areas that I need improvement where my weaknesses are and where my strengths are. It was very calm and relaxing and I fell asleep. I recommend if you want to fix your chakra placements you need to try this massage. Overall the experience was new to me and good for me.
Merandarful
My massage was wonderful. Jorge did a great job. I would go back.
Lynne J.
I had both a facial and a massage here, and both were fantastic. They are lovely here, and very skilled. A great thing to do during your vacation!
Julia V.
Amazing massage with ShiraDhara Ritual as an add on — SO relaxing, I highly recommend getting that with any massage. The oil used was also very relieving for my sunburn. Thank you!
James P.
I was given a buffet of options from simple massage to complex therapeutic massage which I ended up choosing. I was greeted with a comprehensive check in and the entire experience was relaxing, rejuvenating, and healing. The Tibetan chimes at the beginning and end of the massage were wonderful.
Hannah S.
Today I had a 50 minute Swedish massage by Regina during my vacation at the Dream South Beach. To say I was impressed is an understatement! First off, the woman at the front desk was extremely friendly and accommodating. When I was taken back for the massage, Regina was wonderful. You could tell she really had passion for her profession! The massage exceeded every expectation and she truly massaged every muscle on my body - it was great! I left feeling so relaxed and refreshed. I cannot wait for the next time to get a massage here! I highly recommend coming here for a spa service. You won’t be disappointed!!!
Gypsy G.
Celebrated wedding anniversary with hubby here. Had the best massages EVER and the staff/owner are amaziiiiing! Very personal, will tweek treatments to whatever you need. Very flexible and super professional. They know their business - best spa in the area and so much more affordable than those high priced hotel spas! 100% recommend.
Cat R.
I had the Swedish massage at this spa, and it was delightful, I asked for relaxation and it is exactly what I received. The ambience is nice and calming and beautiful. Highly recommend. Thank you ladies !
J Neilsen J.
Fantastic, relaxing massage. Very professional. Highly recommend!
Laura N.
Very easy to book an appointment! Nice relaxing and professional massage
Kristen S.
Loved the tailored massage! I wanted some deep tissue massage but I also wanted to relax (didn't want an hour of deep tissue) & this tailored option was perfect! Loved the sound of the waterfall outside during my massage as well. Staff was lovely & also provided water. It was perfect. Thank you!!
Carlos M.
UNPROFESSIONAL, MISLEADING, DISHONEST, pretending that they are limited in volume and time. I have called 3 different times and they never have an appointment for Groupon but any other package regardless of the day of the week. Now she is saying 3/4 weeks in advance to set the appt and the voucher 24hrs (I did 72hrs) The amount paid was $240.30, It was a gift becoming a mission impossible. Tourist traps with a Kardashian set. Good luck!
Rami M.
Such rude way of answering the call. I was excited to book a massage but quickly changed my mind after the energy switched after speaking with the absurdly rude and arrogant phone operator.
Ashley P.
Shala Spa was amazing. My bridal party threw me a spa day there and it was so relaxing and wonderful. When I received my massage I was so relaxed that I fell asleep! The people there are so professional.
Carolina A.
Book a spa day for 11 people for my cousin bridal shower and couldn't have picked a better place to do so, the staff was amazing very professional, everything ran smoothly, the massage was very relaxing. the food from the restaurant below was delicious and very fast service. would definitely book with them again.
Jeanne R.
Great place. Loved the massage and pool upstairs.
Ilana R.
My best friend and I decided to treat ourselves to a COVID-compliant spa day birthday celebration, and we were thrilled with our day! We got spa packages that included massages, a drink and a pool pass at the pool next door and we had the best day. Judy was our massage therapist, and she knows what she's doing. Give her some time, but she will be able to read your body with her touch. We both walked away feeling pampered and relaxed -- cannot recommend enough!
Angelina M.
We attempted to order off Groupon. We called the facility to confirm Groupon was accepted. The front desk said we will honor the price do not use Groupon. We get there, expecting a spa, and there are only 2 small rooms the size of a closet. I had asked about a sauna and private spa amenities and was informed they were available. The amenities were a roof top pool with no shower available. The comp drink was for a beer or bottom shelf rum and coke. We got a soda so we wouldn’t suffer a head ache for the cheap booze. The woman doing the massage had a grumbling stomach the entire time , it was difficult to enjoy. They charged me normal price for the package. The entire experience was lackluster and a waste of time and money. I would not recommend going. This was supposed to be the last day of relaxation and instead it was disappointment.
Coco C.
Wow. Just wow. This is the first massage I’ve ever gotten and let me tell you, I will genuinely never be the same. I want one of these a week! I don’t usually leave reviews but I got a deep tissue massage, an exfoliation, a hot rock treatment, and a shala ritual. Each one of of them were refectory unique in their own way and made for the most relaxing two hours of my life. In the shala ritual, they pour warm water with oils in it over your head while you’re laying down, and I have never experienced something like that. I sear I felt like I was in the middle of a forest in Japan. It was truly incredible. My masseuse was the nicest and she really seemed excited when the massage started to work on me. I highly recommend this place, not only for the amazing menu of things to do, but for the serene atmosphere and incredible service.
Alex D H.
This place is an old sham. It must of been ok in the 80's but today its just old. Your massage will be in a small closet room. Their service is great to sign you up but awful if you have an issue. Caution they tell you they will accept a groupon without buying through groupon but will make up a price then charge you forcefully 45% gratuity for a service that is worth less that 10%. This practice is shady using groupon to drive traffic but then going around it. The masseuse are ok but it make be time to top-grade as they are limited in knowledge . Get a new place, expand, update something. TO the owner, lower your price your service is not work even mall massage prices. To other consumers DO NOT GO HERE you will definitely find somewhere better, cleaner and safer than this place.
Cordaro J.
It was ok. The service was definitely not worth $150. They didn't even honor my Groupon. The communication just seemed like the receptionist was trying to finesse. Then at last thought when I get ready to leave, she gave me a ticket for a cheap drink at the highbar (like if that was included, you'd mentioned in beginning ... Hmmmm) But, you win some, you lose some, right ? Right.
Jeffrey M.
Great experience, great service, great massage! Got the package with an upgrade to deep tissue and it was SO FABULOUS! Drink tix and all-day access to the pool were an absolute plus.
Shazetta H.
I found the shala spa on Groupon featuring Swedish massage and foot relief plus free drink for 111 with 20 percent added gratuity.. when calling she said they had a better deal with option of foot massage or facial for 157 gratuity included.. upon arrival she said the facial wasnt a option only foot massage or scalp. we just went with foot massage.. the massage was highly underwhelming and when masseuse asked how was it i said u can apply more pressure. she got offended and said i got the Swedish massage.. which i guess just means a body rub your. ive had several massage over the yrs and never had a masseuse refuse to lighten or apply more pressure.. at 11:50 she said you can get dressed which the appt was at 11.. (NOT 60 mins) she knocked on door and basically rushed us out for 12 o'clock appt.. when i got to desk the lady didnt ask how everything was she just rushed us for card i pulled up groupon and told her we dodnt get anything different she quickly told me i got a massage that they offer.. i tried to inquire what was diffrent and she basically just overtalked me and said it was cheaper.. i basically just went ahead and overpaid to end the experience.on groupon it was 111 plus 20 percent bringing it to 130 dollar.. we paid the 157 but will never go again.. im giving this 2 stars bcuz the naked taco where we got the "complimentary drink" was AMAZING.. Its directly across the spa with great drinks wonderful food and awesome staff.!! that truly made up for the horrible experience at shala.. ive spent less at the hardrock.. i wouldn't recommend take ur money else where and truly get what you deserve. classified SCAM
Gypsy S.
THE BEST PART OF MY HONEYMOON! We booked our honeymoon in South Beach and found many of the spas where not open or RIDICULOUSLY over priced. The hotel that we stayed at recommended SHALA SPA, as they had many favorable comments from their hotel guests. When I called, the owner was SUPER accommodating and made special arrangements for us to visit the spa and even created a special package for us. She was very informative and gave me full descriptions of the treatments, as well as the spa policies. She assured us that they where taking serious precautions due to COVID and the safety of each client, as well as her staff. Well, to say that the services where AMAZING does not say enough!! The entire experience from the moment we where greeted until we left was beyond PROFESSIONAL, CURTEOUS and EXEMPLARY. The therapists where obviously talented and knowledgeable about their work/skills. The spa, even though considered boutique, was immaculate and esthetically beautiful. And I can't say enough about the treatments - everything smelled and felt luxurious - because they only use organic products that are hand picked by the owner. When it was all said and done, the cost was 1/2 of what we had planned to spend at some fancy spa down the street - and in our experience WORTH EVERY PENNY!! If you're ever in Miami - do yourself a favor and GO TO SHALA SPA! You and your wallet won't regret it!!
Katria M.
Very Lovely environment, calming, soothing, relaxing, I would recommend this place to anyone. Very progressional and intimate.
Monica C.
A little gem in Souh Beach! Staff was super professional, welcoming, AMAZING massages!! Treatment menu even has CBD treatments and a variety of holistic services. Rooftop pool is the perfect place to chillax with free drinks too!!!
Pearl R.
Amazing place and very relaxing. Love it.
Danielle M.
Excellent! Seemed smaller scale in a good way. I felt like the massage therapist really paid attention to me. I had the spa splash package, which includes access to the pool at the next-door hotel and a complimentary cocktail. The massage itself was wonderful and included aromatherapy and hot towels. They also have boutique items for purchase in the lobby. Overall really nice and exceeded my expectations.
Gabrielle B.
Very relaxing environment! Great massage!
Gabriella De La A.
Very relaxing environment, customer service was great! 1st time ever getting a full body massage and it was an amazing experience, I felt comfortable in the space!
Nick L.
Great experience at Shala Spa. Swedish massage was exactly what we were looking for! Great end to our Miami vacation. Would recommend anyone looking for relaxation and stress relief!
Angel E.
I found this little spot because I have gift cards through “Spa Week” that I have been trying to get rid of for the longest time. I was doing some research on good spas around South Beach and stumbled upon this one. I decided to treat myself to the Valentine’s Bliss package. For what was included I think it was the best value I found anywhere in South Florida. I was skeptical after seeing some of the reviews, but I decided to take the chance… and I am SO GLAD I did. When I arrived, they informed me that they do not accept the Spa Week gift cards, which was kind of disappointing at first, but since I was going to get charged for the services either way I decided to just enjoy it and make the best of it. The staff was very, very pleasant and they were completely transparent about each service offered and the associated charges. I knew exactly what to expect service wise and cost wise prior to arriving to my appointment (2/17/2019). I wish I got her name, but the woman at the front desk was very nice and accommodating. I felt right at home. I didn’t have to wait long in the lobby, but they did offer orange and mint infused water while I waited that was absolutely delicious and refreshing. This little spot is definitely tucked away. It is a small spot nestled inside the Dream hotel. The entrance to the spa is located near the lobby entrance. It was a very small space, yet very home-y. They had a nice selection of essential oils, jewelry, and candles. They had me fill out a basic form to gather more information about me and my “problem areas”. I met with Sonia who went through the entire form with me start to finish. The spa décor was very nice and despite its location (near the lobby and near Collins) it was very quiet and relaxing. The room was also extremely relaxing and quiet. Sonia was absolutely AMAZING. She addressed all the problem areas that I had listed on the form. The pressure was perfect. She found spots in the shoulders and back that I didn’t even know existed! The ambiance also made this such a relaxing experience. The stones used in the massage and foot masque were the perfect temperature. I had an overall amazing experience. When I left I felt completely rejuvenated and was pretty much half asleep! This spa experience was definitely long over due for me, but I am SO happy I took the chance on this place. It was absolutely amazing and I can’t imagine going anywhere else. I would go back here in a heartbeat. I’m already trying to plan my next trip! Once I was finished with my massage, I was given a voucher for a free drink and access to the day pool on the roof. The pool was very beautiful and well maintained. It was very quiet and relaxing. There were only 2 booths that had the best ocean view, but I went to the other side that was facing Collins because it was more secluded. I didn’t mind the noise from the street. It was overall just a wonderful experience. I would recommend this place to anyone that is looking to de-stress! They provided wonderful services for a great value! I will be going back very soon!
Dipti T.
The Spa treatment was perfect for our girls wkbd! Received a wonderful Swedish massage and foot scrub. Felt very rejuvenated after. The staff is so accommodating and friendly. Definitely recommend this spa in Miami Beach.
Samy T.
Fabulous. Great. Place. For. Massages.
Tiffany H.
The Spa is small but clean and cozy. Unfortunately the massage was HORRENDOUS, I wouldn’t even call it a massage it was a RUB . A $285 rub!!!???? The tip was a set price which I don’t mind if it was worth it . We clearly felt duped.
Mike G.
The massage and overall service were excellent. I will definitely go back.
Nopadon W.
Full disclosure, I wasn't the one who received the massage, my girlfriend did. This was a birthday present and she said the massage was average at best. We arrived on time, waiting for a receptionist or someone to attend to us. Finally after sitting in the lobby for 15min, a therapist came out to greet us. When I went to pay the receptionist informed me their was a mandatory $40 tip. I don't mind tipping, I used to wait tables, but pay your therapist a decent wage, and I'll tip at my discretion? Anyway it's Sobe, so it is what it is. I can't recommend.
Thesianni D.
Just had a great facial from Shala spa very kind and professional staff also very clean and affordable ????
Valerie W.
Shala Spa is the only spa I'll visit while in Miami. Small, quaint, amazing service providers, and not ridiculously overpriced because it's in Miami. The access to the Dream Hotel pool is not a bad perk either. Looking forward to my get away in December!
Erin P.
I came to Shala spa on Mother's Day for a 1 hour massage and I saw Aline. She was absolutely amazing. One the best massages I've ever had! I have tension in my neck and shoulders, TMJ, and migraines. Her technique is so healing. I would highly recommend Aline! If I wasn't visiting from out of town, I would see her on a regular basis.
Madison S.
I had a FANTASTIC experience at Shala Spa. Beatrice was so lovely and was kind enough to change my spa package when she saw I was sunburnt from vacation :) She added in a sun restoration treatment and scalp massage based on my preferences! Could not have asked for a better treat while on vacation in Miami. Better yet, because of my treatment package I was able to spend the day on the rooftop at the incredible pool and lounge area. 10/10 experience. I'll definitely be coming back when I'm in Miami next. Thanks to Beatrice and the staff for the wonderful care!!
Sunny “Square” _.
At end of massage the spa manager at front desk ask you to give her the money that is supposely given to the person that does your massage. She probably keeps all of it. ????????
Vanessa E.
I really enjoyed my time as Shala Spa. The massage was wonderful and using the pool at Dream before and after really topped the day off.
Katrina M.
I found Shala with a Groupon and I loved every minute of my massage! The spa was small and comfortable set in a beautiful hotel. It definitely helped to make my vacation great!
