Reviews
Megan A.
Had a great experience! Very friendly and professional staff. My stylist was great, and knew exactly what I was asking for. Would highly recommend and will definitely be back.
Ela N.
This place is absolutely the most unprofessional, poorly run business I've ever encountered. My fiance got me a very generous GC for the spa before COVID. Obviously understandable that the spa was closed during these months however they have reopened the salon services and have been running business through here yet they have not reopened the spa. (side note- many other spas have opened). Since it seemed as though they would not be reopening any time soon, I asked for a refund for my gift card which they refused to refund. First they told me it would be no problem, and they would mail a refund check in the mail. Then they changed their mind and said no that would not be possible and they are not doing refunds at this time. (pretty sure you cant hold onto someones money illegally) then when I mentioned that we were moving back to california for work the manager said "oh, maybe we can do it under those circumstances" - this place is run by a bunch of people who have no idea what they are talking about... and are doing things that are borderline illegal- will be following up with our lawyer to settle this matter.
Megan A.
Had a great experience! Very friendly and professional staff. My stylist was great, and knew exactly what I was asking for. Would highly recommend and will definitely be back.
Ela N.
This place is absolutely the most unprofessional, poorly run business I've ever encountered. My fiance got me a very generous GC for the spa before COVID. Obviously understandable that the spa was closed during these months however they have reopened the salon services and have been running business through here yet they have not reopened the spa. (side note- many other spas have opened). Since it seemed as though they would not be reopening any time soon, I asked for a refund for my gift card which they refused to refund. First they told me it would be no problem, and they would mail a refund check in the mail. Then they changed their mind and said no that would not be possible and they are not doing refunds at this time. (pretty sure you cant hold onto someones money illegally) then when I mentioned that we were moving back to california for work the manager said "oh, maybe we can do it under those circumstances" - this place is run by a bunch of people who have no idea what they are talking about... and are doing things that are borderline illegal- will be following up with our lawyer to settle this matter.
Elise F.
I love this spa but the way they have communicated during the pandemic and in general over my time here is atrocious. I called about 23 times for an update on my bachelorette party, emailed DM etc and no one said a word. I understand if you are to remain closed, but I’m a patron of more than 5 years and all other spas were opening a few weeks ago so literally just a “sorry we can’t accommodate you” Email would have been lovely. I just wanted to plan elsewhere. I had a 4 person guest list, so nothing over the top. The front desk/general organization and Comms has always been lacking, albeit the staff who perform the actual services are truly lovely, incredibly skilled and Bonnie is magic.
Ettore M.
One of the best salon and spa is in the city excellent service is from hair to Spahr services great for groups weddings you’re like in an oasis when you’re there
Rosalind M.
I attended a meeting at The Rittenhouse Hotel. It was a MDVIP meeting with my primary physician, who is going in the private practice soon. He is trying to get his clientele lined up. I did not attend the Spa or Club.
Karin G.
When i purchase for my husband gift card with everything that they told me its included. When my husband calld to schedule with them thay told him something else! "This not include" this not include" and very bad customer service at the phone! Im so Disappointed not recommend at all! They also give me a date month from now
Nikita M.
The spa was comfortable and felt luxurious. The staff were attentive, respectful, and kind. This was the first time I was changing my hair in two years, so when I saw the finished look and felt it was different from the image I had provided for color inspiration; I thought, 'Give it time. It's the first time in a long time you've had a color change and it has hints of red which always cool down after some washes'. With time however I confirmed my initial feelings, that my color was not what I was hoping for or expected (I was able to go to another salon and they corrected). Also, during the coloring process my shirt was stained and ruined. My stylist was apologetic but a discount should have been included for the loss. I felt like the cut was awesome and my mother who came in for a cut as well loved the quality of the cut she got.
Lynne M.
Ask for Alison Polsky. She'll give you the best cut you've ever had.
Samantha S.
Love this place. My hair looks incredible. I will be returning.
Karla R.
All women, all naked spa, however, most ladies are only naked in the shower room, the rest of the place required a robe.
Aleksandra Z.
Best deep tissue massage experience!!!. I would highly recommend Angela. She did wonders to my back, hands of gold and very knowledgeable. She just had such a warm, comforting friendly personality. I absolutely loved her! I couldn’t be more happy. Thank you!
Fatima I.
I won’t be back that was my first time there the people were nice but the cleanliness wasn’t I’m very unhappy about that
J Emerson M.
nicely appointed. pricing for services not so great
A W.
There was a scheduling error and I was not acknowledged for almost an hour in the relaxation room of the spa before someone looked in to it despite the front desk telling me I had an appointment. After discussing it with an employee an older woman employee walked over and advised me it was traditionally a quiet room and thanked us to stop talking. I was told I may be able to get a later appointment but the time came and went without anyone assisting me. As a guest I was not treated well and can’t recommend this location from my experience.
Katherine R.
I got a curly cut by Tori, she is amazing! I would highly recommend.
Jacquelyne S.
I got a manicure from Kimmie, she did an amazing job! The experience was very relaxing and 8 days later my non-gel manicure still looks amazing (picture is from day 8)!
Anthony
Such a lovely place with super professional staff
Monica M.
Was there last month for my sister's birthday. Massage was good. Customer service was ok. Was a little surprise the gratuity was automatically included in my bill.
Ronni B.
Anna was brilliant, as always.
Brittany R.
I got a manicure from Kimmie, she did an amazing job! The experience was very relaxing and 8 days later my non-gel manicure still looks amazing (picture is from day 8)!
Julie
very luxurious. the massage therapist lilia was very attentive to details and did a great job. clean. great refreshments. you can lounge in the relaxation room and pool all day. lockers are secure with codes--fresh robes and slippers. full showers with everything from loofas to tampons. Alison is great at doing hair as well. Very knowledgeable and inviting. I came to her once and never looked back.
Boss L.
Alex does the best blowouts!
Bob H.
Top 10
Jenifer J.
Good makeup. I wasn’t super wowed, but they did their job
Wayne S.
One of the best barber shops and spas in Philadelphia. Great place for a haircut, shave and manicure!
Maria Q.
Always a great blow out by Roxy Brennan!
Khrys Oros R.
Not my favorite. I attended a couple times and every single time they try to upsell you aggressively. I liked the vitamin C facial but still, I wouldn’t go back ever again because of how uncomfortable it is to say no to purchasing new products. Also, super rude customer service. Told me about the cancelation policy only after I wanted to cancel. Tried to blame me for not reading the rules in the confirmation email. For the money you’d spend, go somewhere else.
Deanna W.
Wonderful experience - great mes age and facial!
Ciara W.
Do yourself a favor and book a facial with Kimmy! Her lovely personality is so warming and trustworthy. I originally went in for an eyebrow shaping and Kimmy did such a fantastic job I booked a facial with her for that same day! Her eyebrow shaping is on point! Thanks to her my brows are the most even they’ve ever been! I have events coming up and wanted to target active blemishes while also healing and hydrating my overall appearance so Kimmy recommended the the Hydra Facial MD! Your face will feel so clean afterwards! Kimmy will have you glowing!
Shelly K.
Just spent an entire morning here and it’s total bliss. I had a facial that is up there with the best I have ever had. My therapist was a total natural with an amazing spiritual vibe. I can’t remeber the ladies name, she was Vietnamese. The complimentary chambers is a nice touch and they are happy for you to hang out by the pool or in the relaxation room and order more booze or food. Perfect for a girls day out. My only small criticism is in relation to pricing, it’s expensive and they automatically add 20% gratuity which I feel is a little presumptious. It just so happens my treatment deserved it, but it does make a rather expensive service that bit more expensive. I will definitely go back for another totally luxurious day spa experience.
Brandon T.
All of the staff are amazing! Danny is brilliant!
Melissa
Had a blow out done here and they did okay. My hair kind of fell flat shortly after so wouldnt go back but nice place.
Jamie N.
First arranged an appointment date for my wife who just delivered our second child. When she arrived on the date and time there was no record and they couldnt get her in. She arranged an appointment for two weeks later. When she arrived her appointment was there, however she was greeted with a male masseuse. I had requested a female and when she re-booked when they couldnt find her first appointment she also requested a female which the staff acknowldged on the booking. The staff offered to cover the "tip" in compensation. I wrote to the hotel to express my disatisfaction of the experience which was supposed to be a luxury experience within a fine residence in Rittenhouse, to this day have never heard back.
Curliegirlie 143
Top quality and excellent customer service! Beautiful locker room and so very clean. Teresa was an amazing attendant!
Amanda R.
Very beautiful but so over priced. I paid over $100 for a mani pedi that didn't even last me a day before chipping and they didn't even take care of my cuticles. Don't waste your money, stick with your usual salon.
Carol T.
One of the best salons/spas you can ever treat yourself to. Do yourself a favor and book a hair treatment with Ettore. He will make you feel and look like a million bucks! He truly is a Master as his craft. You deserve this, trust me, he is the best of the best. Tell him I sent you. Oh, and your welcome ????
Leeds K.
I love this salon and spa. The hotel is so chic
Chelly G.
I had the best massage ever!!! Very upscaled place and I recommend Kimmie she make you feel warm and welcomed. Kimmie is the best masseuse and highly professional.
Arsany “Fucked Up Account” H.
One of the best ever they get all kinds of services.... and if u need a recommendation Danny is the best to work on your hair for males and females, he is very talented Satisfied 1000%
Phillybite M.
Rittenhouse Spa & Club – On the third floor of The Rittenhouse hotel, famed stylist Paul Labrecque leads the hair team, much to the delight of his fiercely loyal patrons. Hot shaves, nature-inspired conditioning treatments, Vitamin C facials and in-suite massages complete the luxury menu.
Christopher D.
Barbershop is great - ask for Phil
Tanya A.
First time here, 5 employees at the front desk laughing and conversating. Was dissatisfied with service given. Call was placed twice, sent to voice mail of manager. No one wantend to rectify my dissatisfaction. Couldn't believe I was sent to manager's voice mail knowing he was not in. Was told once returning to speak with manager he was out and someone else was taking his place. If that wasn't bad enough, was told the wait time to see the acting manager would be 45 minutes because they were in a training session. Such poor customer service. I would not recommend this location to anyone.
Serena S.
Great space. Really pretty. It isn't always that inviting and the clientele can be a little entitled, however, I got matched up with an amazing colorist Danny, who changed my hair! I got a massage once, and the lady talked the entire time and it was a little much. Don't think Id go back for those services. Overall, 4 stars.
Lisia L.
If your in Philly for business or pleasure take a water barre class, followed by a treatment and lunch by the light-filled indoor pool (avocado toast and green juice made my day:). I agree it's not 5-star but a solid well-earned 4.5 star. Staff are attentive but not too intrusive and other patrons are lovely.
Jennifer J.
Absolutely Beautiful!!
Austin L.
Never go here horrible customers service save your money and find another gym
