The Rittenhouse Spa & Club - Hair by Paul Labrecque

Miriam C.

Didn’t have high hopes for this spa because I consistently get the voicemail box every time I call. But I figured I’d give it go, and so glad that I did. We celebrated my moms bday this week there and the aestheticians and masseuses were phenomenal. The front desk was so sweet and on point! We ordered a charcuterie plate, shrimp Cocktail and champagne from the downstairs restaurant and it came promptly and professionally. I would def come back here again!

Eylonah Mae S.

Love this place! Had a great time with my girl friends ,

Justin Shelley (Massage T.

My frequent visits to this spa should serve as proof of how great it is. It's somewhere I've visited multiple times. The receptionists and therapists are warm and helpful. If you're in need of a peaceful and exquisite spa experience, you owe it to yourself to check them out.

Nicole F.

Booked services and when they call - receptionist doesn't state where they are calling from. The salon canceled at 7:20pm the night before my appointment (I booked for my staff to get massages as a gift) claiming the credit card machine was down. Frustrating.

Emily A.

I hired the Rittenhouse Salon for my wedding hair and makeup and they did an outstanding job! I had Dylan for my 3 different wedding hair looks and Nikki for my 2 different wedding makeup looks. I cannot say how amazing of a job both of them did in giving me exactly what I wanted for both looks. Dylan even came to my bridal suit to secure my veil in the morning in addition to coming back to the salon after his full work day for my third wedding hair look around 8:30PM! A truly exceptional team! Highly recommend!

Anna S.

I made 3 appointments for gel manicures months in advance for my sisters wedding with two appointments at 11:00 AM and one at 12 PM. At 11:05, the first nail tech came in late and at 11:10, we still had not gone back so we asked the front desk if we would be soon. At this point, it was clear the other nail tech was not there for our 2nd appointment and the 1st was still trying to unpack and running very late. We were shocked how unprofessional such a nice spa was that people were showing up late or not showing up at all, and that no one seemed to initially care to help us when I told them we had other appointments to get to. I thought we could trust a nice spa with such a big day, and clearly this place is unreliable.

Victor S.

This was the 4th massage my wife and I have had at Rittenhouse. Each time we have had a great experience. The staff is great and the facilities are very clean. We will continue to make this a once or twice a year tradition to enjoy a relaxing massage!

Roxy

I had an unfortunate experience with a hair dresser, where she caught my hair in her blow-dryer... On my birthday.

Amber D.

I went for a deep tissue massage and facial- definitely the best massage I have had in a very long time! Beatrice is the absolute best. Kin was so sweet and was great as well, she recommended an add on for my treatment but did not try to oversell me on products. I was really happy with my experience! I was able to enjoy the pool as well and ordered lunch while I was there. The only thing that was kind of annoying was trying to find someone to place an order for food with. I went to the front desk and the girl (who was very flustered and short with me) told me to use a QR code and do it online. The QR code only takes you to the main website and is not easy to get to the menu. The girl seemed irritated but finally took out a clipboard and took my order- and let me tell you, it is very limited. I heard there are four different restaurants in the hotel, and in hindsight I should have just gone there in person instead because not all food items are delivered to the spa. Plus, it is expensive for what it is. Also, be aware that some of the clientele that come to this spa act very entitled and were inconsiderate to staff and others around. One couple were sitting outside on a long outdoor chair (there are only three, in a row) and were actually sharing the middle chair, and put all of their stuff on the other two. I came outside and they did nothing to allow me to use one and I ended up sitting in the blazing sun at the single bistro table they have out there. On top of it the couple left their trash there and one of the employees had to clean it up. Then when I sat in the waiting area which is called a “relaxation room” three women that came together were having an unreasonably loud conversation when the area is supposed to be quiet. None of these things reflect my general experience at the spa- all in all I had a great time.

Romanwarriorstyle

I received a gift card for Rittenhouse a year ago.and due to covid wasn't able redeem it until recently. From walking into the spa until left I felt welcomed and luxurious. Jaleel the representative was amazing and very helpful. I ended up going from just coming for a pedicure and reflexology to staying the entire day with lunch and pool excess. I definitely recommend this spa as a vacation without even leaving your city. Thank you Rittenhouse Spa! Needed this!

S S.

Great when you need an afternoon/day to yourself. For years I have been looking for a good place to get my first massage, then stumbled upon this gem upon a co-worker recommendation. I scheduled a 60 Minute Hot stone massage and it was excellent! The best part is the full day access to the pool, steam room, and swimming pool. There is also a lounge and nice gym if you like to work out.

Leo C.

Great place just way too expensive sorry :(

Gabi G.

The facilities are nice...I should have left myself more time to use the pool. My therapeutic massage (deep tissue) with Martin was amazing. I think it's the best deep tissue massage I've ever had. I felt very comfortable with him and he really found and helped all of my sore muscles (even ones I didn't know were sore). This was also the most expensive massage I've ever gotten so this will be more of a "treat myself" place and not a regular spa for me (that's the only reason I rated it 4 stars and not 5).

Anne A. L.

I live around the corner and am looking for a new salon for haircuts. When I called here, Frances was incredibly rude to me! She had an attitude the moment she answered and interrupted me repeatedly. No way will I be giving this salon a chance after being treated like that from someone on the front lines. I wonder if there is any accountability for the employees in place here.

Jennifer N.

Always great service and caring atmosphere.

Justin G.

One of a kind experience. This level of care is hard to find. Everything went so smoothly even tho I was late but what was most impressive was all the amenities you received along with your service. Grateful to Rox who took care of me and also the front desk who remembered my name as often as he saw me. Would recommend it.

Melanie G.

I went to the spa and salon for my birthday and made an appointment with Dillon for a hair color. And he tried to double the price we originally discussed saying he did something extra highlights in my hair… you be the judge do you see any change in color? My hair looks exactly the same color! When I asked how do I get my color to be like the picture I showed you he said make another appointment so we can get it to pop. So you didn’t give me what I asked for but want me to come back ? No thank you! If you do use the salon, don’t come for a color and if you do don’t ask for Dillon! So disappointed! He tried to convince me it’s similar in color… ha! What I asked for: vs what I got.

Teresa K.

I've been an employee for 6 years.I ???? working there,The guest are amazing

Malaysia T.

Definitely rated as the best spa in Philadelphia for a reason! Very cleanly and beautiful waiting room Ambience. I always get a massage & body scrub with Renee she is extremely knowledgeable and can GENTLY work out knots .

Abigail B.

Amazing spa - best in the city - effective services, super clean, great management

Amy

Great staff, great service! Katrina was so patient with me and she gave me an amazing haircut!

Keith C.

Having an incredible time!!??????????

Brooke S.

I do not recommend going to this spa if you have a large party such as a bachelorette. I reached out back in March to discuss a spa day for my sisters bachelorette in June. I spoke to manager JM who said it would be no problem and that this day could certainly happen. The issue here is communication. To get right to the point - my sisters bachelorette weekend is this weekend, and manager JM has still not contacted me after countless times of contact. If I did not move forward with another spa place, my sisters bridal weekend would have been ruined. Times of contact - After being told this weekend would 100% work. Manager told me that he would get back to me right away with payment info back in May. After a few weeks of waiting for this manager to call me. I contacted the spa directly. After asking for this specific manager, they would send me to his phone line. Every time it was sent back to voicemail. This manger would not communicate through phone. Every time that I asked to speak with him he would only email back, not call. Now again, this whole experience could have been ruined by just this specific manager. This spa could be great, but because of this horrible experience - I do not recommend that you go here for larger parties nor go through the manager that I did.

Helen M.

I really enjoyed myself at the Rittenhouse Spa. The staff members are so welcoming and helpful. The massage was the best I ever had. I am planning to get a membership.

Ma

Had a great experience! Very friendly and professional staff. My stylist was great, and knew exactly what I was asking for. Would highly recommend and will definitely be back.

Elise F.

I love this spa but the way they have communicated during the pandemic and in general over my time here is atrocious. I called about 23 times for an update on my bachelorette party, emailed DM etc and no one said a word. I understand if you are to remain closed, but I’m a patron of more than 5 years and all other spas were opening a few weeks ago so literally just a “sorry we can’t accommodate you” Email would have been lovely. I just wanted to plan elsewhere. I had a 4 person guest list, so nothing over the top. The front desk/general organization and Comms has always been lacking, albeit the staff who perform the actual services are truly lovely, incredibly skilled and Bonnie is magic.

One of the best salon and spa is in the city excellent service is from hair to Spahr services great for groups weddings you’re like in an oasis when you’re there

Rosalind M.

I attended a meeting at The Rittenhouse Hotel. It was a MDVIP meeting with my primary physician, who is going in the private practice soon. He is trying to get his clientele lined up. I did not attend the Spa or Club.

Karin G.

When i purchase for my husband gift card with everything that they told me its included. When my husband calld to schedule with them thay told him something else! "This not include" this not include" and very bad customer service at the phone! Im so Disappointed not recommend at all! They also give me a date month from now

Nikita M.

The spa was comfortable and felt luxurious. The staff were attentive, respectful, and kind. This was the first time I was changing my hair in two years, so when I saw the finished look and felt it was different from the image I had provided for color inspiration; I thought, 'Give it time. It's the first time in a long time you've had a color change and it has hints of red which always cool down after some washes'. With time however I confirmed my initial feelings, that my color was not what I was hoping for or expected (I was able to go to another salon and they corrected). Also, during the coloring process my shirt was stained and ruined. My stylist was apologetic but a discount should have been included for the loss. I felt like the cut was awesome and my mother who came in for a cut as well loved the quality of the cut she got.

Lynne M.

Ask for Alison Polsky. She'll give you the best cut you've ever had.

Samantha S.

Love this place. My hair looks incredible. I will be returning.

Karla R.

All women, all naked spa, however, most ladies are only naked in the shower room, the rest of the place required a robe.

Aleksandra Z.

Best deep tissue massage experience!!!. I would highly recommend Angela. She did wonders to my back, hands of gold and very knowledgeable. She just had such a warm, comforting friendly personality. I absolutely loved her! I couldn’t be more happy. Thank you!

Fatima I.

I won’t be back that was my first time there the people were nice but the cleanliness wasn’t I’m very unhappy about that

J Emerson M.

nicely appointed. pricing for services not so great

A W.

There was a scheduling error and I was not acknowledged for almost an hour in the relaxation room of the spa before someone looked in to it despite the front desk telling me I had an appointment. After discussing it with an employee an older woman employee walked over and advised me it was traditionally a quiet room and thanked us to stop talking. I was told I may be able to get a later appointment but the time came and went without anyone assisting me. As a guest I was not treated well and can’t recommend this location from my experience.

Katherine R.

I got a curly cut by Tori, she is amazing! I would highly recommend.

Anthony

Such a lovely place with super professional staff

Monica M.

Was there last month for my sister's birthday. Massage was good. Customer service was ok. Was a little surprise the gratuity was automatically included in my bill.

Ronni B.

Anna was brilliant, as always.

Brittany R.

I got a manicure from Kimmie, she did an amazing job! The experience was very relaxing and 8 days later my non-gel manicure still looks amazing (picture is from day 8)!

Julie

very luxurious. the massage therapist lilia was very attentive to details and did a great job. clean. great refreshments. you can lounge in the relaxation room and pool all day. lockers are secure with codes--fresh robes and slippers. full showers with everything from loofas to tampons. Alison is great at doing hair as well. Very knowledgeable and inviting. I came to her once and never looked back.

Boss L.

Alex does the best blowouts!

Bob H.

Top 10

Jenifer J.

Good makeup. I wasn’t super wowed, but they did their job

Wayne S.

One of the best barber shops and spas in Philadelphia. Great place for a haircut, shave and manicure!

Maria Q.

Always a great blow out by Roxy Brennan!

Khrys Oros R.

Not my favorite. I attended a couple times and every single time they try to upsell you aggressively. I liked the vitamin C facial but still, I wouldn’t go back ever again because of how uncomfortable it is to say no to purchasing new products. Also, super rude customer service. Told me about the cancelation policy only after I wanted to cancel. Tried to blame me for not reading the rules in the confirmation email. For the money you’d spend, go somewhere else.

Deanna W.

Wonderful experience - great mes age and facial!

Ciara W.

Do yourself a favor and book a facial with Kimmy! Her lovely personality is so warming and trustworthy. I originally went in for an eyebrow shaping and Kimmy did such a fantastic job I booked a facial with her for that same day! Her eyebrow shaping is on point! Thanks to her my brows are the most even they’ve ever been! I have events coming up and wanted to target active blemishes while also healing and hydrating my overall appearance so Kimmy recommended the the Hydra Facial MD! Your face will feel so clean afterwards! Kimmy will have you glowing!

Shelly K.

Just spent an entire morning here and it’s total bliss. I had a facial that is up there with the best I have ever had. My therapist was a total natural with an amazing spiritual vibe. I can’t remeber the ladies name, she was Vietnamese. The complimentary chambers is a nice touch and they are happy for you to hang out by the pool or in the relaxation room and order more booze or food. Perfect for a girls day out. My only small criticism is in relation to pricing, it’s expensive and they automatically add 20% gratuity which I feel is a little presumptious. It just so happens my treatment deserved it, but it does make a rather expensive service that bit more expensive. I will definitely go back for another totally luxurious day spa experience.

Brandon T.

All of the staff are amazing! Danny is brilliant!

Melissa

Had a blow out done here and they did okay. My hair kind of fell flat shortly after so wouldnt go back but nice place.

Jamie N.

First arranged an appointment date for my wife who just delivered our second child. When she arrived on the date and time there was no record and they couldnt get her in. She arranged an appointment for two weeks later. When she arrived her appointment was there, however she was greeted with a male masseuse. I had requested a female and when she re-booked when they couldnt find her first appointment she also requested a female which the staff acknowldged on the booking. The staff offered to cover the "tip" in compensation. I wrote to the hotel to express my disatisfaction of the experience which was supposed to be a luxury experience within a fine residence in Rittenhouse, to this day have never heard back.

Curliegirlie 143

Top quality and excellent customer service! Beautiful locker room and so very clean. Teresa was an amazing attendant!

Amanda M.

Very beautiful but so over priced. I paid over $100 for a mani pedi that didn't even last me a day before chipping and they didn't even take care of my cuticles. Don't waste your money, stick with your usual salon.

Carol T.

One of the best salons/spas you can ever treat yourself to. Do yourself a favor and book a hair treatment with Ettore. He will make you feel and look like a million bucks! He truly is a Master as his craft. You deserve this, trust me, he is the best of the best. Tell him I sent you. Oh, and your welcome ????

Leeds K.

I love this salon and spa. The hotel is so chic

Sharron G.

I had the best massage ever!!! Very upscaled place and I recommend Kimmie she make you feel warm and welcomed. Kimmie is the best masseuse and highly professional.

Arsany “Fucked Up Account” H.

One of the best ever they get all kinds of services.... and if u need a recommendation Danny is the best to work on your hair for males and females, he is very talented Satisfied 1000%

Phillybite M.

Rittenhouse Spa & Club – On the third floor of The Rittenhouse hotel, famed stylist Paul Labrecque leads the hair team, much to the delight of his fiercely loyal patrons. Hot shaves, nature-inspired conditioning treatments, Vitamin C facials and in-suite massages complete the luxury menu.

Christopher D.

Barbershop is great - ask for Phil

Tanya A.

First time here, 5 employees at the front desk laughing and conversating. Was dissatisfied with service given. Call was placed twice, sent to voice mail of manager. No one wantend to rectify my dissatisfaction. Couldn't believe I was sent to manager's voice mail knowing he was not in. Was told once returning to speak with manager he was out and someone else was taking his place. If that wasn't bad enough, was told the wait time to see the acting manager would be 45 minutes because they were in a training session. Such poor customer service. I would not recommend this location to anyone.

Serena S.

Great space. Really pretty. It isn't always that inviting and the clientele can be a little entitled, however, I got matched up with an amazing colorist Danny, who changed my hair! I got a massage once, and the lady talked the entire time and it was a little much. Don't think Id go back for those services. Overall, 4 stars.

Lisia L.

If your in Philly for business or pleasure take a water barre class, followed by a treatment and lunch by the light-filled indoor pool (avocado toast and green juice made my day:). I agree it's not 5-star but a solid well-earned 4.5 star. Staff are attentive but not too intrusive and other patrons are lovely.

Jennifer J.

Absolutely Beautiful!!

Austin L.

Never go here horrible customers service save your money and find another gym