Hentie Du T.
Thin crispy base pizza, very tasty, quick and friendly service. Our favourite in Pta east.
Hentie Du T.
Thin crispy base pizza, very tasty, quick and friendly service. Our favourite in Pta east.
It was a wonderful experience but I was disappointed that I could not take a voucher for treatments I missed and I wanted to postpone.
Cool place to relax
Bongani Brian S.
You won't be disappointed. Safe parking friendly staff
This was a really good experience. Spent an afternoon there for a friend's birthday, expensive but worth it.
Great experience and massage. Good cocktails.
Huge fan. The staff are extremely knowledgeable when it comes to their retail products.
Alexa Byron F.
I love this place. I have never been disappointed going to thier Pretoria branch. The masseuses are good.
This is a great place to relax... highly recommend if u need a chill day. The servuce is amazing beyond words as well as their massages. Will definitely be coming more often.
Bride package didn't work well! No attention to detail...
Awesome experience, they add so many thoughtful touches which elevate the overall experience making you feel like you're getting VIP treatment!
Dimakatso Mabunatau P.
What a lovely Rejuvenating ,happy vibes ,loved the relaxed treatments...that big jacuzzi hmm
very professional, welcoming staff. great ambience. it was my first spa experience about 2 years ago and nothing has come close to it ever since. One of the highlights for my wife and I was the Rasul chamber.
Pricey, but worth it for a special spoil. Their masseurs are amazing.
Relaxing up market venue. Lovely staff.
Quarantined With R.
I had a great therapist and treatment. Worth every cent
Super friendly staff, lovely spa! A tad expensive but worth it.
The Spa is always amazing. . . Last time I was there had terrible service from the restaurant crew
I always enjoy the Spa, been here a couple of times before. This time however, a certain incident didn't sit well with me. They asked my wife and l to put on our masks while inside the hydrotherapy pool, that didn't make sense at all, we were the only ones in the pool and they previous people who were like 6 in there didn't have their masks on. It felt racially discriminatory. Other than that, it was ok.
I went with my girlfriends for some Relacation. Facilities are good. The ladies who welcomed and massaged us were great. I would not recommend you do your nails. I did mine on Sunday and two nails ate already coming off(chipping). I paid 450 so as you can guess I am very upset and in a different province do I can’t go back to fix it. ????
Glam Pro South A.
Love the venue, facilities and hospitality. Clean, professional stuff. Definitely my favourite spa. Been there twice myself, booked our staff for a spoil and family pumper. Will continue to support them monthly. Don't know who the owner is, but she/he is doing a great job. Highly recommend.
I enjoyed it! Monday was not busy so it was quiet ???? just the way i wanted it to be! ???? Hot Stone Massage was worth everything! Wooow def was rebirthed after my treatment! The showers was really amazing. Hair dryers need to be replaced ??
Antonette Du P.
Had a wonderful experience. Slightly pricy, but definitely worth it!
Bianca Chantel K.
Absolutely a amazing experience and a lovely spa
Enjoyed a blissful and tranquil pamper. Thank you to staff.
I am generally left a bit disappointed with spa's. All well and good, but you are lucky to find a good, attentive therapist. Had a signature pedi that left me unimpressed. Lacklustre effort and application of process and products. Friend had a back, neck and shoulder massage that she absolutely loved. So it is a bit of a hit and miss it seems, depending on your therapist.
What a nightmare my treatment ended in...
Don't book the executive rooms, definitely not worth the price. Masseuse did a great job. But that's pretty much best thing about the experience.
Awesome, friendly service, from front desk to therapists, amazing treatments. Professional in all they do, will definitely visit again!
Excellent service, friendly staff, relaxing atmosphere, and great facilities.
Facilities are amazing but front desk staff need training.
Was a nice experience but expected more when you look at the price tag
Erika Van S.
Service and products was great
Beautiful spa treatments in Pretoria
We booked the option with Floating Therapy and Rasul Chamber and Soy Candle Massage. Unfortunately the service was super bad when we begin with those. Although the Floating Therapy and Rasul Chamber were quite nice, after Floating Therapy we had to go to reception constantly to request of our next session, basically no one was looking after us. Then we were taken to the Rasul Chamber after complaining that no one is looking after us. And after we were done, same story, no one came to say let's go to your next session!!! We waited 20 minutes full for the Soy Candle Massage, and finally when the therapist came she took us to a room with one bed but we were two, so she explained that we going to be treated in different rooms. When we asked why, she said because there were people who came late and are now occupying the room we were supposed to have our Soy Candle Massage, but how was that our problem? So we made an effort to come early but late comers were prioritized over us. What a shame. So it was close to knock of time and we could see the environment changing, therapists were rushing to knock off then we figured it's not a good time to have our massage so we requested a refund for our Soy Candle Massage. I was told the refund payment will be done on the 27th Aug in the morning but the sun has set and I am still waiting, no communication whatsoever from the spa. I'm appalled!!!!!
My experience at the spa was amazing friendly welcome and the staff were very good in their profession. Took my mom for massage therapy as she really needed it for her to have a better sleep and they gave her the best treatment ever. Thank you Mashadi you gave the best treat to Mama. I appreciate
Our experience at Soulstice was good. Do not however give them your email address if you don't want to be spammed! I have now requested in writing, 3 times over 6 months, that they stop sending me marketing emails, and they keep saying they will stop, but the spam keeps coming... :(
What an amazing experience! Staff treated us well and we had an awesome time, especially in the floatation chamber. Would definitely recommend
Great service and products
Pierre De W.
So we had a bad start. Our party had bookings at different times and some of us had to wait more than 15 minutes but therapist was excellent and still fitted in a full treatment time. For the rest of us the sauna and steam room as well pool were not switched on after loadshedding. Management were again called to sort put the problem. The therapists did a great job with the massages. We really enjoyed their take on massages. Everything was then spoilt for us by being billed for fictitious items. We pointed this out and twice enquired if our deposit was deducted from the total. We then later saw the deposit was not taken into account so had to go back the next day to sort this out. Very disappointed.
Unfortunately I did not get to have an experience at this spa. I called to make a booking on a Saturday for Sunday but then when I called on Sunday to confirm my treatments, I was advised that my booking was not on the system. Now I am wondering what did the person that I spoke to do with the personal information asked on the call? I triple checked that I called the correct number.
Lovely services and packages. Friendly staff.
What an amazing day. The staff are really friendly and helpful. The facilities immaculate and clean. If you register with their loyalty program you receive 5% back in vouchers. There was a product recommendation and definitely no product push. The coffee station was worth a stop (or two) with the cookies and truffles. Only suggestion is to cater for milk alternatives and at a time it got really busy at the indoor heated pool and some issues ensued with places to hang/leave your gown. Definitely a little gem in Pretoria!! Initially though it would be a two hour outing but ended into a tranquil day of relaxation of a few hours.
What an amazing experience! Every minute was fantastic
A break away in the city! Wonderful location and very well designed. The service and treatment is extraordinary. Very friendly staff and wonderful massage by Lerato. The use of the hydrotherapy pool and complimentary add on's really make a treatment here that much more special. I will definitely be making trips here a tradition!
I love this place. I always leave feeling relaxed and restored.
State of the art kinda of Day Spa... I am still to see one of it's kind!!!
Such a lovely place, great and friendly service and beautiful ambiance
Very clean and friendly staff. Great services rendered. But... Feels like products being pushed a bit too hard after the massage. Like I need an extra R2000 products because I exercise. And then a comment from the staff that me and my wife look like siblings. Keep that to yourself.
Professional and friendly service
12 months ago this was the best spa. Don’t know what happened but had bad service, not very nice food, facilities need maintenance, unhealthy snacks.
This place is amazing.
Great Spa with good facilities. Staff is very friendly and attentive. I booked a massage which was good. The only thing that irritated me was that after the massage, she told me I had premature againg wrinkles and scars in my face, which both of them I had never noticed (and even if, what’s wrong with getting older, do we all have to look perfect?). She mentioned it just for the sake of selling me a product which would cure this, not minding that I might really believe there’s something wrong with me.
No walk ins. Bookings only. Worth the premium charged. Hydro Spa facilities include heated pool, steam room, sauna and outdoor pool (cold). Variety of treatments on offer. Change rooms with secure lockers, showers, robes and slippers. Massage rooms are spacious and have great ambience including a lighting therapy. Massage therapists are knowledgeable, client centric and offer great treatments. Put a few hours aside for a visit to this spa. Wish it was also a night spa.
Total relaxation in such a serene environment.
The variety of treatments offered and the design
Loved the facial. Thanks Drs Francois & Elmari
5 star service from reservations to reception on arrival to the therapists and treatments. You'll love this spa...they're adaptable and have specific offerings even for preggy moms-to-be and grandparents
From the booking to the actual experience, mind blown!! I don't understand any negative review regarding Soulstice. We were treated like queens and they are very keen on communication. A special thanks to Carol and Lerato. We will forever be your customers!! See you again soon ????
Best facial treatment
Such an awesome Spa, staff is super efficient and friendly, treatments were exceptional.
Nice and relaxing floating pool
Mind blowing!!! Out of this work experience, the staff is friendly and they go an extra mile to assist an epitome of great customer service indeed..
Took my wife for her pregnancy treatment, she absolutely loved it, the staff is very friendly and professional af. i would recommend this place to anyone, it's worth every penny.
Very beautiful,tranquil spa. Very friendly staff from the moment we entered, love the facilities,very private, clean and quiet. A lil hidden gem in Pretoria away from the traffic and noise of the city. Enjoyed all the messages, especially the facial. I only took away one star because of a few reasons: the massause were quite chatty throughout the half the session,asking too many questions,chatting about themselves (I get that they were being friendly, granted but sessions are supposed to be serene & have minimal chatting to be enjoyed to the fullest) and 2.the ladies do too much product pushing, my word they want you to buy the entire spa, great but super pricey products! Oh and they need to improve a bit on the restaurant food and drinks, we didnt enjoy much particularly cocktails. Overall, other than that it was truly an amazing experience, I would most definitely recommed it, it was worth every penny! I will go back whenever I'm in PTA.
Beautiful and relaxing....
I enjoyed being there. I was treated very special not because it was my birthday, that's how they are.
Overpriced. Staff not very friendly. Always trying to sell products afterwards, costing more than the treatment.
Amazing treatment, facial was amazing!
I had the most beautiful experience. professional and friendly staff. Definitely coming back
Beautiful place, therapist tried her best, but pillows and bedding was very dirty.
Wonderfully a relaxing experience
Best spa to be at in Pretoria... they have the best complementary services ...
Loved everything from the warm welcome to a great treatment my mum and I had. Mum was given a warm welcome and mini gift treat to her birthday. Its a definite come back for me.
The pick up service was very quick , stuff was very friendly
Treatment was excellent.
The most useless spa!!!!!!!!!! The service is soooo poor. Never again.
Comfort Paulina L.
Beautiful experience I had.
The front desk service is shocking - good luck with phoning or emailing. After sending four emails with no response I also tried calling and after the third try someone answered but the lady sounded so confused I wondered if I was even at the right place. Really poor service for a five star spa with six star prices.
It was amazing..
The best spa in Pretoria by far!
Enjoyed the experience but there were no towels at the pool and no milk for my tea
Can't beat the service here
A very beautiful location. The treatments were professionally done and very relaxing, however, I had to wait more than forty five minutes after my treatment was scheduled to actually be helped and this only after I brought it to the managers attention. Not the best way to spend my Birthday...
Highly recommended! Flotation therapy is a must do! Generous, relaxing and professional environment. Great coffee and pink shampagne. Delicious menue with a good variety. They also really went an extra mile to make it special for my sister's Bday! We were 3 people and the only down side was that we were not able to have our massages in the same room - had to be split 2 in one room and 1 on her own. Initially this upset me but the experience as a whole was so great that we all just had a lovely time and it did not matter. They will defs see the 3 of us again!
Awesome experience. Felt very welcome. Friendly and professional service????
I sent an email on 2 May '19 giving feedback on the lack of cleanliness in the ladies' change rooms , the noise level of the spa (no tranquility there !) , and some feedback on one of the treatments I had . After I had to follow up on my email , I received this : "I do apologise that you have not received any feedback. Thank you so much for your feedback. We are looking forward to treating you soon." WHAT ??? Did anyone there even bother to read the email with the complaints and feedback ? Will be spending my money elsewhere in the future. Today is 10 May - no response from any Manager or Customer Service consultant, despite my request for the name and number of the Manager .Clearly customer feedback carries no weight at this spa.
Amazing place they will see me again and again and again
Brian Mpho M.
Tranquility at its best
Was very busy. Did not rest completely as I would have liked. The treatment we got was very nice.
what an awesome day, so relaxed, lots of pampering, quite and peaceful spa. go there to experience it all, a day well spent. super friendly staff, beautiful place, very peaceful.
If you want to break away from the histle and bustle of everyday, this is the place! Professional and friendly.
Great massages but I dont like the product pushing.
Thank you for such an amazing service, my partner and I got late for our appointment but you still managed to make us feel special. I'm sure we will be back soon coz he also loved the place
Lovely & clean place!! Had the most relaxing & great spa day :) And therapists are so dilligent & go above & beyond for the client. Thank you very much Soulstice Day Spa :0
Burnadene Van Der M.
We had a wonderful time! Staff is very professional!
Lovely. The staff is friendly and they have great facilities
Professional and friendly service!!
M De C.
HORRIBLE SERVICE, left us feeling UNWELCOME and UNWANTED. The service here is disgusting and would definitely not recommend spending your time and money here!!! Walking in was not a friendly welcome, as the front desk employees would not even smile at you nor look at you while booking in. The treatment was relaxing and the lady giving the massage was friendly but booking together as a couple we thought we would have our massages together, we were instead put in 2 separate rooms, which was a bit disappointing. We then stayed a little while after the massages to enjoy their facilities, about 30 min in, a very unfriendly lady from reception came to ask for our booking name and waited for a long pause in front of us, which made us feel as if she was trying to edge us to leave and as if we were staying there for too long and taking up their space for other bookings. This made me feel very embarrassed and unwelcome. So immediately after we went to get changed. I then couldn't remember my password I had put on my locker in the changing room, so I had to ask for assistance and was still treated badly as I could see the lady was getting irritated and annoyed, she looked at me as if i was stupid. WORST CUSTOMER SERVICE EVER! Upon paying at check out you could see the front office staff were talking about us before the time, which made it very awkward standing there. Again they were very rude and did not smile nor even look at us in the face. Leaving that place was a breath of fresh air as we felt that we were not being watched any longer. The reception staff made us feel very unwelcome and uncomfortable during our stay and had horrible snobbish attitudes that made us feel as if they were doing US a favour. Their attitude and demeanor is appalling, which is a pity as the property is beautiful.
Loved every moment of my expereance there. Very professional, friendly staff. Relaxing atmosphere.
Refilwe Sechaba T.
Thank you for the perfect session. The place was clean and beautiful, the staff were friendly and professional. We enjoyed our hotstone massage and will definitely come again ??
The create a lasting experience
Came here with my Mom and sister, lovely spa and facilities, had a wonderful time.
Unprofessional. Rude staff. Dirty, unkept establishment. Pay in advance and never get what you paid for as they change treatments, or simply just take it away claiming there is no time or they are overbooked. Nothing relaxing about this place. Be cautious. They make you sit for so long in reception, “stealing” time from your expensive treatments. Spend your money somewhere else. Not worth it. Once bitten, twice shy. Never going back!
Nice experience but staff are inexperienced
Annabelle Karen R.
Loved every minute of my day. Staff was excellent treatments were amazing and it was such a peaceful relaxing environment
Definitely 5 star service. Staff has been friendly and professional. They are well trained, dont talk during your session. Super helpful and everything was just perfect from making the booking up to the end. Will definitely go again and reccomend them.
Amazing experience... Amazing service
Good place and very good massage
Lovely place will defineately come back
Professional and friendly staff
Best Day Spa ever
Beautiful relaxing spa great service super clean!!!
Great atmosphere and service
Beautiful spa! Wonderful treatments!
Always professional therapists, never disappointed, excellent service friendly staff, pleasant experience, always consequent. Love this place
Spa officials are very friendly.Everything is clean and well organised.Everything were well organised an on time.Consultants were friendly and efficient.Had a very nice experience
Ill treating their staff, dirty towels. Thieving receptionist. Racist Indian manager
Overpriced, and was so looking forward to relax in the heated pool, it was ice cold and filthy!!!
What a wonderfull day, tagged along with the fiancé and was pleasantly supprised walked out completely relaxed!
Enjoyed a voucher here that I received for my birthday. They were behind schedule but the wait was pleasant
Beautiful amazing must visit if you ever need to relax and pamper your self.
I love this place, I had fun here , the staff were friendly and helpful. Food was great with outstanding presentation. I will surely visit again.
Jeffrey De V.
Great place - clean, great facilities and very friendly.
Nkululeko Wilfred L.
(Translated by Google) Refreashingly relaxing (Original) Refreashingly relaxing
Best place to relax
You need to visit this place for the best body treatment and relaxation.
Relaxing atmosphere and invigorating experience
Sue Van Der M.
Perfect. Clean. Peacefull. Treatments wonderfull. Pedi relaxing. Heated indoor pool blissfull. Tea and coffee table great
I absolutely love this spa! The staff is friendly and very well trained! The setting and scenery is great. Lovely views and ambience, great for relaxing. I have never had a better massage. They are also extremely professional with everything they do. They sure do spoil you here!
Absolutely attractive and welcoming services
Great massage experience and stunning environment
Very nice spa, but body scrubs and other treatments are over priced! The scrub is sugar like granules mixed with oil (that you can make at home) with a body cream afterwards. You can do it all at home for a fraction of the price. All of us that were there together decided we won't ever go there again.
It's heavenly and tranquil
Gerard De J.
Soulstice ruins the whole experience these days by pushing all sorts of products on you when you’re there. No, they’re not genuinely trying to help or recommend something, they’re just trying to milk you, when I thought the profit in a R700 for a basic massage would mean I wouldn’t need to deal with this sort of thing.
This is one of the nicest spas I've been to in Pretoria in terms of aesthetics. The massage was quite average though, the lady didn't put enough pressure and I had asked for medium pressure, and they also don't know how to find knots etc.
My God. Speechless. Completely amazed. I will not go any else for the rest of my life .
Beautiful place, the moment I walked in it was relaxing. The staff are all friendly and knowledgeable. The building, the pool, the treatment rooms, everything was immaculate. Definitely worth it for a day of relaxation and massages.
Patrick K L.
Great experience in this peaceful place, masseuse were very professional and I came out feeling better after my treatment
Awesome place to relax and get away from the busy lives we live. Get there early to enjoy the extra facilities.
Absolutely love Soulstice, so relaxing being out in the middle of the bush. Therapists are truely 5 star
Really disappointed with this place. The hot stone massage was good, the Indian head massage was quite average, I just wish the therapist hadn’t left my hair in a knotted mess. The facilities are not well maintained. The floors are dirty and the carpets aren’t vacuumed. The biggest disappointment however was the private couples suite... what ‘suite’?? It was a dirty repurposed patio. The windows were broken, the floors were dirty and it was claustrophobic and sad. The fizz-less grapetizer and mushy old fruit platter was a testament to the moodless room. I can’t understand how the free spa facilities are so good but this costly extra was so pathetic... we didn’t even bother staying for the whole thing... don’t think i’l visit This place in the future...
Very nice, hospitality is 5 star
Although a great setting and awesome layout. The service was unprofessional in various ways. We made a very specific booking and none of the details was adhered to. It is a shame. The place has so much potential.
Wow! Absolutely amazing clean premises. Friendly stuff. I enjoyed the treatment.????????
It was an experience worthy of a queen
went for their hot stone massage, it was amazing. their warm indoor pool was also a nice experience
Absolutely amazing, world class spa
Love the Spa!! Everyone was so welcoming. . . Beautiful Spa Facilities
(Translated by Google) Wow wow wow (Original) Wow wow wow
Staff and therapists are friendly but be prepared to be bombarded with sales pitches for add-ons and beauty products. The constantly having to say no thank-you to products spoiled what was supposed to be a relaxing spa day. The facilities also did not appear to be well maintained and there were no clean towels available?! Won't be returning.
Wonderful tranquil atmosphere. Pampered at the spa
Terrible experience - would not recommend it. Staff are rude and arrogant and did not apologise when they had made a mistake on a booking. Treatments were rushed and not done properly and overall experience was one of indifference. Spend your money elsewhere
Staff and management mean well but treatments are sub-par, therapists are not adequately trained, premises are nice but not well maintained. Over the years I've experienced consistently bad service here. Will not return.
Ok first the good. The staff was ultra friendly, the place is really nice and the shared facilities like the sauna and pool are great. I only went for the floatation pool, so I have no experience with the other services. The floatation pool is misnamed. It didnt contain enough salt to make me float. I sat on the bottom of it. To counteract this they provided pool noodles. After several attempts at those I gave up. The room also wasn't perfectly dark and a large amount of light came trough the frosted door. No earplugs were provided so this pool is an absolute no no for people with grommets. They did provide me with a face mask, but this only served to get the somewhat salty water into my eyes. I left more stressed than I entered and I was actually very calm when everything started. If you are looking for anything resembling a sensory deprivation chamber, this is not the place at all!