Brianna Brown did an amazing job creating a custom deep tissue massage for me! I walked out feeling so much better without anymore more tightness on my body. 10/10 recommend.
The atmosphere was tranquil and very relaxed. Excellent prices for services, this is now my go to Spa.
Brianna Brown did an amazing job creating a custom deep tissue massage for me! I walked out feeling so much better without anymore more tightness on my body. 10/10 recommend.
The atmosphere was tranquil and very relaxed. Excellent prices for services, this is now my go to Spa.
Was in search of someone who could do a lash lift, which was extremely difficult considering everyone focuses on lash extensions! Came across this business via a google search. Due to a cancellation I was able to get in earlier which was wonderful! My technician, who is also the owner, was very. I’ve and professional. She communicated with me every step of the way to let me know what she was doing. The results of the service were to my satisfaction. I have extremely long lashes, most of which do not curl! I saw an immediate difference in my lashes and will certainly be returning!
I scheduled 2 weeks before time!!! Came to the appointment just to tell me they canceled did I mention I drove 1 hour away. No apologies no discount for my wasted time and gas!! DONT USE THESE LAZY PEOPLE!!!! If I could do a no star that’s what it would be.
My experience with Gina was outstanding!! She was professional and she gave me lots of helpful information on my feet care needs. I am diabetic and needed to find someone that I could trust with my feet. I am so thankful to have found her through my husband who came in for services. Thank you so much Gina.
I scheduled an appointment online for my husband and I for his birthday. I called the day of my scheduled appointment and they tell me I’m not scheduled. The online system even asked for my card info. This was very inconvenient for me and the owner didn’t even try to fix the issue or work us in. So I haven’t been into this facility and probably won’t ever go.
Excellent quality service!
Really enjoyed my facial with Phylliss. She was informative, very professional and gave me a lot of information on taking care of my skin. Super relaxing and definitely a nice break to treat myself!
My massage with Ashley was great, I spoke with her over the phone when I called to book my services, she has amazing customer service skills both over the phone and in person. Catonya gave the best facial I've ever had, including removing some blackheads that my dermatologist was unable to remove. I've visited resorts in and out of the country, I must say this is a hidden Gem in both quality service and price. Thanks to the entire staff for making my visit feel so Good!
We loved it!! We had a sisters day out and it was Amazing!! We will be back
Me and my manz had a great relaxing time and we felt awesome afterwards. We are definitely going back soon!
David did a great job with my deep tissue massage. He has a unique style that I have not experienced before, but was very enjoyable. Everyone is very friendly and professional there every time that I visit.
My 1st professional massage today. I had an awesome experience from the time I walked in the door. Very friendly staff. My Technician was great. She asked all the right questions to make sure I received a wonderful massage.
I received a Swedish Massage by Brianna. She was awesome and attentive my request for more attention to certain areas. I've been a customer since 2017 and never had a bad experience. I highly-qualified recommend this this spa & Brianna.
My services was shorter than I paid for! At first, I thought it was me until my sister mentioned her time was shortened without me mentioning it to her. Rule of thumb ...Watch the clock make sure you are getting all you pay for! So yeah that 20% they offer you went down the drain bc of my concern. F.Y.I I did tip my masseuse $20 bc I'm considered in that way. I gave it to the lady at the receptionist desk and I hope she gave it to her. Idk, I think I'll shop elsewhere. Update: Manager/owner I have a valid CC receipt showing I in fact came there. Your response to my posting was very unprofessional. To call me a fraud is defamation. Clearly you did not research well. Again, this is the very reason I'm going elsewhere. After all, Isn't this what Google reviews are about... " The customers experience not your perception of what happened. Happy Holidays. My review was to make you and further consumers aware not degrade your business.
I have traveled all over the United States visiting spas, and hands down, the massage I received from Catanya is the best I’ve ever had. She was absolutely thorough and my aches and pains melted away. She was also excellent at reminding me to breathe as she worked on particularly difficult areas—something that I definitely needed to remember. The location is also very clean, and I LOVE that they are clear about their mask requirements due to Covid. This is an excellent spa!
Facial was perfect. Was not happy with massage.
Staff are awesome at what they do ! Excellent service.
The website gives one price but they charge your card another price. So be weary of giving a card to put on file. Also I asked for a Swedish massage and got a total beat down. That’s the first time that I’ve never relaxed and went to sleep during a massage. Please train David before someone get a broken back or broken collar bone. No one washed their hands, the linen did not look fresh on the table and it was a lot of people in the small reception area at one time- so much for social distancing. But I was assured they took every measure including temperature. And none of what I was promised took place as a Covid safety measure. Nope not going back.
I had a deep tissue massage given by Brianna and it was one of the best I've had. She was very thorough and detailed, using her own technique. She was also able to take time and explain what she called a "homework assignment "which will assist me in the long run with my body. I can't wait for my next session with her. Even with the loud music calling the ancestors, I was able to concentrate and enjoy every minute of my hour.
The environment was clean, relaxing and staff is very friendly. I will definitely refer and come back for more sessions of infrared sauna!
I got a deep tissue massage from Katherine and it was great! The staff is always so friendly when I call. The atmosphere is so relaxing. I sent my husband for his birthday in July and he really enjoyed his package and his massage with Catonya and he said Ashley was great yesterday. We made an appointment to go back next month. The pain I was having in my neck and hip was so much better when I got home last night. Great Date Day ????.
Wonderful staff the business had a nice ambience definitely will revisit it again
CaTonya is amazing!!! And I greatly appreciate how careful they are being with Covid. They have excellent precautions in place. I will be back!!!
This spa and its staff are AMAZING!!! I’ve been getting massages for well over a decade - including once a week in Thailand - and no one, NO ONE has “fixed me up” like The Upper Hand! My masseuse was extremely knowledgeable, helpful, and truly had gifted hands! I will be going back as often as I’m able!
The young man did a great job at making me feel comfortable and the massage was gentle yet firm. Perfect just what you need !!! I highly recommend
Brianna was great. I was so relaxed.
I surprised my boyfriend with a massage for his birthday and he fully enjoyed his massage. I also enjoyed my massage. I will definitely be returning.
Relaxing experience with attentive staff!
Real Estate, Finance And Marketing Coach Jimmie W.
Customer service is their utmost priority by paying attention to details. Pricing is reasonable with quality service. The environment is warm, friendly, and clean.
Tried a new procedure today. The atmosphere was calming and Phyllis explained each step and answered all my questions. Look forward to my next visit.
I had the mommy-to-be massage, and it was amazing! I’ve been having trouble sleeping in my second trimester and this massage relaxed me completely. I got home and slept 3 hours straight. I can’t wait to come back
Katherine was the lady who gave me a massage and she was awesome. I ask for her every time I come there. The place is nice, clean, and they are taking all safety percussions of the guidelines (COVID19).
More than I expected! Friendly staff and Gina is amazing. I will be returning
Went in for a Yoni V Steam really enjoy it, nice place very clean will come Kim was Awesome
My husband surprised me with a spa day this morning and it was great. I never heard of this business but I am glad we know about it now. My massage was awesome. My masaus listened to my needs and was very nice. Ask for Brianna! Very clean and following the CDC COVID-19 regulations.
I just have been to the Upper Hand at least 6 times in the past couple of years. The service is consistently great. The massage and facial I had with Catonya was AMAZING! I can’t believe I am able to experience such superior service right in Conyers, Georgia!
Fear of Covid19 kept me at home until I couldn't bear it any longer and ventured out for lash and eyebrow tint. Full protocols are in place: no entry without phoning first and wearing a mask. Phyllis asked me to wash my hands as soon as I entered. The staff all wear masks and everything is clean and sanitised. There's never no risk but this is about as low risk as you can get. Please support this wonderful local business and make an appointment - we need this day spa!
Kat did an amazing job. I went in for a muscle melt massage due to some pain I have even after a back surgery. She was great at communicating throughout the massage and the end result was amazing. At the start of the massage I was in so much pain just to lay on the table and when I left I was completely pain free! Definitely recommend and can’t wait to book another !
The Prophetic W.
I booked the spacation package and it was everything I could've hoped for and more! The environment was so relaxing and everyone was very knowledgeable! My next appointment is already booked, I HIGHLY recommend The Upper Hand!
I always have a great and relaxing experience at the Upper Hand. This time I had a pedicure done by Gina and she did a great job and was pleasant to chat with as well. Thank you!
I have enjoyed a number of services that The Upper Hand Day Spa offers, and my body (specifically my troublesome feet) has benefitted greatly. Today I indulged in the Ultimate Body Wellness Ritual, and it was great! My skin looks and feels renewed! The mask that followed was relaxing and helped my skin glow. After that process, I had an hour massage that melted my entire body. Catonya did a great job on each service I had! She's done great in the past, too! Overall wonderful experience, and happy that I chose The Upper Hand to enjoy some much-needed ME time!!
Katherine was awesome. I've never had a better massage here, ever (in GA, I'm from California). I will be back for more. Great hands and presence. I'm scheduled for another in a few weeks.
Katherine is absolutely the best! Exceptional service every time.
Professional and friendly. Clean rooms and a great massage. They aim to please. Nice!!
My first time there and it was amazing! Ms. Kim was wonderful. She answered my questions and also educated me on foot detox. I’ll be going back to see her REAL soon.
Journey Of O.
I had the most amazing massage ever. Catonya Graham is the best!
Love the inside, very calming atmosphere. Both ladies I spoke to were sweet. My tech did good on my brows. The only thing I realized once I got home was my eyebrows were far apart as in my unibrow was cut to far apart and my left eyebrow is cut shorter. But, they are still nice.
Absolutely outstanding service!! Phylliss and Catherine were so respectful, gentle, and caring! When I first called I was helped and given great details about the services the spa offered by Phylliss. When I went in for my massage and facial consult they took their time with each question I had and made sure I was comfortable with every question I was inquiring about and with the services they offered that day. I saw Catherine for my massage and her touch was perfect! We also started on my massage a little late due to the questions I was asking and Catherine made sure I did not loose anytime during my massage. Catherine also took her full time during my massage making sure to get the front and back portions of my body unlike many other spas who do not put in such effort, care, and detail! You can tell Phylliss and Catherine really love what they do! Thank you both so much for the amazing service, reasonable, and were so cautious with all covid - 19 cleaning measures! I will definitely be back! ????
AMAZING EXPERIENCE! I enjoyed every minute of my massage. Very professional and also clean.
This place is super legit and A+. I did a a 30 minute Sauna to warm my old bones up as well as thwart off any virus's and then a 1 hour deep tissue with Katherine. Having been in the workforce for better than 35 years, I've had a few massages in my tie. This ranks right up with the best of them. If I'd done 90 minutes instead of an hour, I'd probably still be sleeping on their table. Highly recommend and I'll be back.
Katie and David have magic hands ???? can’t wait for my next massage
Young Men's Success C.
Phyllis is very knowledgeable, patient and professional. She always does a great job with my individual lashes.
Dr. Toni G. A.
The Upper Hand Day Spa is a Conyers gem. It is one of the most quaint and relaxing spas I've experienced. Catonya Graham gives the best massages and facials!
I had a massage 2 weeks ago with Amber. She was great! I'll go back to her. Today I had my nails done by Phyllis. I had my nails done somewhere else so she had to fix them. She did an awesome job!! I've had my nails done for over 5 years back home in Missouri. I tried places around here with no luck. My nails look better than they ever had. Thank you Phyllis I love them!
I would give this place 10 stars if I could ! Awesome service and B.Brown is the absolute best !!
My wife and I had a couples massage and they did a fantastic job
Soft, gentle hands and a kind spirit helped me relax and feel refreshed after my massage by my masseur. Very special. SCM
Great place Definitely will return
Amazing experience!! Atmosphere was relaxing and the service and people were wonderful. Would definitely recommend!!!
Moore Good E.
I have been going to The Upper Hand Day Spa for about two years! I've had several services, from massages to individual eyelash install! Phyllis and her team has never disappointed me! The energy and ambiance that the shop has is a great bonus to the awsome and professional services they provide! I would definitely recommend The Upper Hand Day Spa!!!!
This place is a treasured gem. It's so quaint and personable, relaxing and inviting. And that's just the ambiance! The service is amazing and will leave you eager to book your next appointment. They are timely and efficient and scheduling is super easy. Can't wait until MY next appointment. Be sure to check out my novels on Amazon (author Kenni York). I tend to feature places I've visited in my books! ?
???? amazing as usual glad to be back
Budget Your Lifestyle P.
Brianna did a wonderful job getting the area's I need it help with. The staff was very nice the area is very clean thanks upper hand.
I was extremely tense when I came in but my therapist, Catonya, did everything in her power to help me. She worked what needed to be worked to help with my tension headaches and stress. When I walked out of the establishment, I felt ten times better when I walked in...thanks to Catonya! I highly recommend booking a treatment with her.
Bought my wife the Himalayan Hot Stone Massage. She got it 10 days ago and still has bruising. She has been in pain since the massage was given. Left a message on the website and didn’t even receive an acknowledgment of the message. I’ve had several deep tissue and sports massages that never resulted in bruising. For the price and and lack of acknowledgement, we won’t return for any service in the future.
A.Copeland is the best! Full body massage ????
Sierra was great. Suggested that I get a cold stone massage due to the inflammation in my body. Will do after my first facial. My coworker was looking for a special place to send his wife for her birthday. I suggested this place. He made the appointment that same day. I will definitely be back. Nice serene atmosphere.
David was great and very helpful in helping with home strategies to improve recent pain developed in hip and leg.
I had a wonderful Thai Yoga massage, medi/pedi. Beautiful facility. Warm & friendly staff. I'm looking forward to my next set of services.
David did an amazing job very professional staff and friendly!
Gina is wonderful, she tried to take care of my mom and I at the same time because they were short on staff. They really need to give her some help, she worked her tail off , it was my birthday and she tried to make it special..
This is a great place to help you feel better! The staff is very friendly, caring and professional! I have great specials too! I highly recommend this place.
Brianna was awesome. Can't wait for my next appointment.
Great staff. Always enjoy services by Gina
Great massage therapist on staff. Nice serene atmosphere. Will return for another massage.
Phyllis has enhanced my lashes off and on for several years. She is always professional and does a great job. She does individual lash enhancements which look more natural. I would recommend Phyllis for lash enhancement.
After hurting my back while on a cruise, Katherine spent the entire allotted time working on those back muscles. I am so glad that I started using upper hand day spa. Katherine gives a wonderful massage.
My wife scheduled my appointment. We have had other massages in the past but none compare to our experience at The Upper Hand Spa. I thoroughly enjoyed my massage. My only complaint was why did we wait so long to visit this place.
Gina does an awesome pedicure, as always! Ready for my trip.
Rebekah is terrific! I always feel SO much better after a massage. I also like that Rebekah takes the time to tailor my massage to my needs instead of just offering a 'cookie cutter/1 size fits all' massage.
My experience today was awesome! Linda Neff had magic hands and I am so happy that I decided to go. I have already booked my next appointment. Thank you to the owner Phyllis you really made me feel comfortable before I even arrived at your beautiful Spa! I definitely feel rejuvenated...
Katherine was excellent. I felt very relaxed and enjoyed my massage. I appreciate the ease of making the appointment and the time she took to review my options before booking. Will be back very soon!
Hi my name is steve and I had a great massage at upperhand by rebekah hatcher she was very nice and very professional and I plan on going back again and take my wife for the experience that I had so she can feel better as well. I know they will get repeat business from me and my wife.
Can I give this place 10 million stars!!! This is the definition of hidden gem!!! I don't even want to tell anybody lol but this was my first massage of my entire life and it was amazing!! I had the 1 hour swedish massage with Breanna and I had a deluxe pedi and basic mani omgggg I am completely relaxed! This was the perfect was to relax before I take a huge exam in three days! I'm DEFINITELY coming back! They are on time and professional and kind! They only do one pedi at a time so please make an appointment. All the attention is on you! I will never get my nails done anywhere else! They do SNS the right way!
Making the appointment was more complicated than I had expected - the receptionist had to ask questions of others. However, I liked the spa itself very much. It was very clean, welcoming and attractively decorated. Phyllis did a beautiful job on my eyebrows and eyelashes.
I got what I asked for... relaxation! Catonya worked wonders on me today!!!
Rebecca was fantastic! I have been having sinus and neck issues and she paid special attention to those areas. She even made suggestions for exercises for me to do during the day to help. I was able to sleep through the entire night! Fantastic Service..
I hand my nails done gel fill-in. The atmosphere is relaxing and the overall experience is awesome. The music is so refreshing. Everyone is friendly. Lisa is great she gives you 100 percent her and the work she does is amazing.. Friendly Staff!
Very nice, relaxing massage. David was professional and courteous, and delivered one of the best massages I’ve ever received. I would highly recommend him.
I had an excellent experience. The staff was very friendly and professional. I had a Swedish Massage with Rebekah and she did an excellent job making me feel comfortable from check in to end.. Excellent Experience..
Reached 5 minutes before the appointment but the masseuse came in 15 minutes after it was supposed to begin and ended the session in 55 minutes. I am not new so did not have paperwork to complete. But Rebekah is absolutely great! I will come back again!
My husband and I had a couple massage, and we both loved it, we can't wait to go back our next one, both therapy were pleasant and professional and caring in there approach with us. This is a hidden secret, kinda don't want to share it with the world!!!????????????
Katrina was one of the best masseuse I've ever encounter . Her technique and ability to focus on my pressure points was just what I needed. I will definitely be back soon thanks
Rebekah Love Hatcher handled my problems with accuracy, gentleness, and firmness. She really helped me today as I was really hurting. The only problem I had was that the session had to end. It was wonderful! Wonderful..
Excellent customer service, as usual I was contacted the morning of my appointment and informed that Rebekah was unavailable, and would I mind if another massage therapist performed the massage. Of course, both Chasity and Katherine are also terrific, so I didn't hesitate to say 'ABSOLUTELY'. My point is that I appreciated the 'heads up' prior to my arrival in case I preferred to wait until Rebekah was available.
Was very nice and very professional will be continuing to do business with them
Tangi Taylor B.
I have had the pleasure of experiencing a few couple's massages and most recently, my first deep tissue massage at this location, and I have loved it all! The staff is extremely professional and knowledgable, the environment is spotless and smells like heaven, and the prices are comparable and even better for "frequent fliers" or those who repeatedly use the spa's services. That said, they've found a satisfied customer in me and I will definitely be returning!
I loved it
Love love love it. Located in a quiet little spot you would never know it was there. Once you enter it's a small place but very well kept, clean, and the ladies are friendly and inviting. They are very professional and make you feel welcomed.
I treated myself to a full spa day so I could feel and look amazing for my graduation. I came in feeling like I had been carrying so much weight and stress around, and I left feeling like a beautiful noodle. I went for the sauna first to sweat things out. Then I went in for a deep tissue massage with Katherine, and boy did she work the knots out of my shoulders. I hurt so good today! Lol. So worth it! Katherine transitioned from that into my jade stone facial, and that was so relaxing. The stones feel great on your face and she does such a good job taking her time. By the time she was finished with me, I felt like every bit of stress had been worked out of me from head to toe. My pedicure with Gina was wonderful. She turned my monster feet into lady feet and now I just want to show off my pretty toes and wear some sandals. My nails are equally gorgeous, and I’ve been getting compliments all day. If you want to treat yourself, I highly recommend racking up some services at the Upper Hand Day Spa. They will make you feel like a superstar.
Excellent, professional service! Very relaxing
Had an amazing 90 minute deep tissue massage with Katrina and I couldn't have been more relaxed afterwards! Definitely recommend this establishment for anyone looking to be pampered.
Highly recommended for great relaxation and serenity!! The staff was very professional and I would like to give a great shout out to Katherine, her hands was amazing with her massaging and she knew how to apply just the right amount of pressure!!! I will be back again in the near future!!
Katherine did a wonderful job on my facial and massage! i'll be back!
Very professional service. Just what the doctor ordered
Gina is wonderful. Takes pride in what she does and always delivers first class service. Her deluxe spa pedicures are amazing. The Spa is undoubtably first rate in delivering services to it’s clientele.
Lisa did my shellac nails perfectly! She is a true professional and keeps it clean. She has an envelope for each client with the disposable tools she uses to work on you so you never have to worry about about contamination.. Very clean...
Great experience.. Catonya is the best. Will definitely be back
S and S service was great. Technician was friendly.
Great service...On time appointments!!
I had three services done. - Lower leg/foot massage and I Loved it! - Ear Candle cleansing still noticed wax the next morning. - Foot Detox - Gave it a shot. Maybe would again. Overall great massage! Should have not gotten the ear candle cleasing. Foot Detox the jury is still out LOL. Great Staff! I'd go again.
I always have such a great experience at Upper Hand Day Spa. Everyone is so nice , the space is clean and very relaxing. Most of all, i always receive top notch service on massages, reflexology, and so forth. Keep up the great work !
I love the quiet personalized atmosphere. Gina is an amazing nail tech. I always feel relaxed and cared for. Thanks guys!!!
I've been a patron of this hidden gem for almost five months. I stumbled across this spa when I received a Christmas gift card from my husband to redeem at any local spa. I decided to try for a location outside of the hustle and bustle of city traffic. The commute didn't disappoint. I've had the pleasure of enjoying both the sauna & an amazing massage by Catonya & Brianna, a mani pedi by Gina & a wax by owner Phyllis. The staff are all personal yet professional. I've already recommended this place to many friends and I plan to remain a client for years to come.
Great service, friendly staff they do it all for detox massage nails I really love this place! Not to mention all the natural stuff they have in the store front.
Very professional and friendly staff. They offer numerous services. Highly recommended.
I chose The Upper Hand Day Spa because I had a spafinder gift card and the reviews were glowing. I received a 60 minute swedish massage from Catonya. The massage itself was very relaxing and left me feeling light as a feather. I especially loved that she focused on my neck and back. However, the check out process was very stressful. I wanted to use up my gift card and put the remaining balance on my credit card. For some reason, the cards got flipped, so I told them to just void the transaction and flip the cards back. They kind of made me feel like I was a burden for wanting to do that, but I understand it was stressful for them. I work in the service industry as well so I know how difficult it can be sometimes, but I would advise against showing how frustrated you are to the customer, especially after they just received a relaxing massage.
So relaxing you will leave feeling rejuvenated after a long week of working
Lisa gives a great pedicure. In fact, it's the best one I've had in a long time. Best part about it - she didn't tickle my feet when she scraped them - and that's highly unusual! My feet are now perfect for summer! Perfect Feet..
I always have a great experience at the Upper Hand Day Spa. I leave feeling so relaxed and ready to come back to be pampered again.
Take my teenage son to get acne facial. He like it.
Could not have been better. Started right away...no waiting. Fell asleep during parts of massage. Very good massage! Had water waiting for me when finished and can process payment with debit card. Very pleasant atmosphere.
Absolutely the best hands down ????. I had the full body massage with hot stones. I felt like I had a new back. Plan on visiting again very soon!
The ladies put me to sleep. Very relax. The atmosphere is always pleasant; it goes with their attitude. Very sweet, informative and smiles on their faces. I come here on Fridays morning after work. I am so relaxed when I leave. I go home and shower and sleep like a baby on clouds. Thank you all so much for the wonderful service that is being provided. I am definitely spreading the word around my job and family members. Thank y'all again I really really appreciate each and everyone Continue too keep up the good work. But most of all continue to be yourselves. Thank you..
First, what a beautiful, boutique style establishment hidden away in Conyers, Ga. In a high level of pain from a very physically demanding job as an Executive Chef, I hastily booked an appointment for a couples massage with The Upper Hand yesterday. They graciously fit us in. Having never been there myself, I took whatever LMT was available. With a locked back and swollen arms, I did so with gratitude. I got Catonya. I’ve been using massage for twenty years to relieve my high level body pain, from coast to coast so yes, I know what I’m looking for and no, didn’t expect to find who I found in little ol’ Conyers, Ga. Catonya immediately knew where I was hurting and she applied the EXACT amount of pressure to do the work without hurting me. She was muscle and pressure point focused and she had me standing upright, with loose arms in 60 mins. That was the best massage I’ve had in a decade. DECADE. I expected to feel a little beat up today. I actually feel ten years younger. THANK YOU, Catonya and David, for two massages that made our date night great and thank you, Catonya, for being a healer and helping me by doing the work others can’t usually even identify. Kudos to Ownership for having this young woman on the team. You’re lucky and I’ll be back in thirteen days - my next day off and I’ll bring my bad back and wallet if Catonya brings her healer’s hands and saint-like patience. THANK YOU.
Phylliss is fantastic! She does lash extensions for me and I’m always very pleased with the results!
I had a Thai yoga massage for the very first time today with Rebekka, it was awesome.ma very pleasant experience. It was so good I have booked for a 2 hour session. I will recommend this massage to my family members and best friends.
2 years of living in GA and finally found my new "Pamper Palace." I was fortunate enough to have the owner do my nails that I love. She advised what shape would work and look best on my hand. Very personble and welcoming staff. So many services to offer. Already made 2nd appointment with my daughter as well. Well worth the 30 min drive from my home. I'll go nowhere else.
Katherine is AMAZING! She does an amazing job on my lashes and the best massage I’ve ever received! She is definitely the best!
I only give this place four stars because I signed up for an introductory massage via the MindBody app, which was not honored at the price I scheduled it for. I ended up spending over $80 for a one-hour massage (though I arrived a few minutes late and that cut into my time - FYI, this place is hard to find). The services were phenomenal. Katherine has super firm hands and makes sure that you're comfortable while she kneads out problem spots. They have an awesome program where you receive discounted services if you come back monthly. Overall, I left feeling pretty relaxed and eventually got my mom a spa package here that she has yet to use. I'll definitely be back!
I visited their establishment for the first time today and it was absolutely perfect. Kat took the time to make sure I was completely comfortable throughout the entire process. Even after the massage, I was greeted with refreshments. The staff is amazing and I am looking forward to my next visit.
I came here in high hopes that this was my new place for all beauty needs. Although they have an wide range of beauty, health and overall body products I didn’t find it all that pleasing. The aroma of the salon when I first walked in hits you like a brick. Even though I completely understand that it takes a while to take off a set of nails- I am displeased. More than a couple of my nails are crooked from to much filing and the lady didn’t quiet understand when I said “pink and white.” Ended up having to pick a color instead of why I had explained to her before the removal of the last nails. I was told their wasn’t gel nail polish even though there was a light for them on the table next to us. I ended up coming home with a few nails in tact and not smudged and had to repolish them myself with my own gel polish as well as reshaping. The lady was very sweet however with trying to make conversation . I feel like their could have been better communication about what was expected of the service. Pics: you can see the leftover acrylic that’s now stick to my finger, theres also acrylic stuck under the nail. You can see the nail shapes being crooked.
I love this place. Gina is the best. I highly recommend you to get a Spa pedicure. Gina does a great job. She is the reason I continue to go there. .
I absolutely LOVED every minute of my time here!! The atmosphere was very welcoming! Brittany was amazing and focused on the problem area that I had!! I was completely comfortable the entire time!! I booked an appointment to go back and I cannot wait!!! If you’re thinking about going stop thinking and just go!! It’s so worth it!
I absolutely love this spa. It’s one of the best in the business I can’t wait to get my next facial, and massage there. Katherine is amazing with her hands
I just had a 90 minute relaxation massage from Chasity and wonderful does not even begin to describe the way I feel. This was a truly pleasant experience. I feel relaxed and revitalized! This spa provides every service a man or woman could want, as well as a full line of spa products, make up, soap, cleansers, etc. Can't wait to schedule my next service. I will never have to wonder what gifts to get my friends and relatives again. A gift certificate from The Upper Hand Day Spa will make everyone happy.
Always enjoy treating myself to a massage from Katherine. She's very kind and does a great massage of all kinds. The experience is relaxing. Soft music, warm table, essential oil, and hot towels. The spa is nice as a whole too. Always looks well maintained and clean.
My visit with Katherine was great. She is great at her job and does a good job. I like the Salon but the menu and prices or confusing. For example you advertise on the phamplet a half and full spa day but don't explain what they consist of nor do you give a cost. I like the fact that you reward repeat customers, it makes you feel valued!!
Very professional atmosphere and service.
Before this visit I had been experiencing back pain and tight muscles almost constantly with some muscle spasms. The day before had increases to include a burning sensation from my neck to mid back. After the session with Chasity, I could feel immediate relief and by the next morning I'm back to normal. This is a consistent experience after 90min with Chasity!
Very professional in services and extremely courteous.
I never knew this gem existed in Conyers! The facilities are great, very relaxing. I have gone numerous times now for massages and come out feeling so relaxed. Katherine is amazing!
Was gifted a one hour deep tissue and had the time of my life! Katherine knew exactly what she was doing took her time and checked in with me at the right times and entertained my conversation!! I’ve had a lot of massages across the country and she my friends is the one!!
I had a bad pain / knot in my upper back. I had a 40 min session with Chasity and my pain is gone and my back feels 100% better.
I get a pedicure every month. I have been doing this for many, many years with Phyllis Shrader. Now Lisa is doing the pedicures. She does a terrific job. My husband has recently started doing the pedicures also. I have also used the massage and facial services. We are very happy with our services.
Well worth every dime I spent.
My husband and I started our weekend off with an AHHMAZING couple's massage with Ms. Melanie and Ms. Katherine. What a great start! Melanie listened to my request and paid attention to my issues. I walked out a new woman. Katherine put my husband to sleep. We had a wonderful time. No need to drive into Atlanta, we found everything we needed right here in Conyers. Will definitely be back.
The check in process was smooth and swift with a healthful explanation of the sauna features. The staff were all very friendly and informed of products and services available. I had no negative issues but a very pleasant experience. Even other clients who were regularly visitors to the spa couldn't stop talking about how much they loved the spa and all the workers.
The Upper Hand is a complete day spa, offering many different services from UV sauna, skincare, makeup, massage, nail-care and much more. All the technicians are licensed and trained extensively in many different types of services. It’s nice knowing that you’re in good hands when you walk through the door. The staff is welcoming and makes certain that you are most satisfied with your treatment. I have personally been a customer of the owner for well over 30 years and have followed her throughout her career in this industry. Yes, I’ve choices of other spas, but I choose to drive past many to receive the quality of service from her and her staff. She and her staff take extreme pride in their spa and it shows when you walk through the door and when you call to make an appointment. They go out of their way to accommodate your needs. Yes, there is something to be said about their wonderful customer service! I highly recommend this team of spa professionals for your health and well-being. Looking forward to their client appreciation week which begins on Black Friday, November 23rd. Can’t wait to get wonderful deals for Christmas presents not only for my husband and myself, but for family. You don’t want to miss out on these specials!
I have enjoyed every spa treatment I have received at Upperhand Day Spa. The technicians are very friendly, professional and competent. I am especially enjoying my sessions with Melanie. She is helping me work through some issues with my left shoulder and arm. After two massages with her, I am feeling much better and confident that she will help me resolve the issue.
Great place to get a massage. Catonya is Awesome. Great atmosphere .
The staff is very friendly, accommodating and knowledgeable of the services they offer. I went for a 30min massage with David and it was heavenly! I booked again along with 2 additional services the following week. The whole experience was addictive and after that initial visit I will continue to go back.
Had a Swedish massage by Katherine. Really relaxing (I fell asleep!!). Great way to start the day. In addition to letting go of stress, my back and neck feel so much better as she worked out the knots in my muscles. A+ experience..
The customer service is horrible here. Our experience has been unforgettable. My husband and I have never been treated so disrespectful by a business that advertise themselves as a professional service. The manager and owner attitudes are just as bad the employee they allow to represent there business. We'll be sure to tell our neighbors and friends in the Conyers area about our bad experience. I wouldn't recommend this Spa to anyone. We now go to another spa in the area that appreciates their customers and understand that without Us( the customer)...they do not have a business.
I received a pedicure from Gina, and she was so helpful, kind, and great at her job. I enjoyed my whole experience with her. My only complaint is that the french pedi isn't completely the same on both feet, specifically the big toes where something like that would be noticeable. Besides that, overall great experience, awesome workers, and wonderful customer service
Gina is very knowledgeable and did not try to upsell me but took time to listen to me and what I wanted. She took her time and was very thorough and made me feel relaxed. Will be back
I brought my mother into the spa for a spa pedicure. What an amazing experience! What an amazing job that Gina performed. We had no idea the care that was needed or that would be required, but, Gina was exceptional. Mother lauded her personal treatment at 91. She was welcomed as Gina might have treated her own mother, even as she made mention of her. Mother even began paraffin treatments and will continue on Gina's suggestion. Her feet underwent an unexpected transformation! Mother is actively contributing to the care of her feet and looking forward to her monthly treatments with Gina! Thanks for such a great experience for Mother and her feet!
Chasity is absolutely the best! If you don't believe me, try booking with her! It may be a few days before you can get an appointment but itâ€™s completely worth the wait. She always takes her time and fixes all my aches and pains! Also, be sure to tell her funny stories, and ask her about her favorite singer Demi Lovato
My daughter gave me a birthday gift certificate to The Upper Hand for a facial. I don't have any major skin issues but needed to exfoliate and find a sun screen that does not break my face out. The facial itself was relaxing, hydrating and informative. The spa is exceptionally clean and well organized. I was given some sun screen samples to try. I look forward to my next appointment.
A great experience. Making the appointment was easy - the person who answered the phone was friendly and efficient. When I arrived at the spa, I received a friendly welcome from Ms Phyllis. Ms Phyllis always remembers me and chats about my family. She is always available to give advice on skin care and skin care products and her advice is consistently sound. Ms Phyllis also does a beautiful job on eyebrows and eyelashes. Her tints last well and her brow shaping is expert. I have sensitive skin and I have never had any reaction or stinging. I don't even have any redness after browshaping. Gym buddies have complimented me enviously on how nice my eyes look even when we are all sweating heavily and ask me if I'm wearing waterproof mascara and if so what kind.
I had a deluxe pedi and regular mani. It was my first visit. Great atmosphere and the service was outstanding! I will continue to use their services and recommend them to others.. Outstanding Service..
Always love coming to the Upper Hand whether it would be for a massage or a facial. The service is always great and the staff is very professions and caring. This morning Katherine was spot on with my facial. She listened to my concerns and then offered suggestions to correct my skin issues. I definitely will be back!
I highly recommend the Upper Hand Day Spa. I have enjoyed a mani/pedi on several occasions and always leave satisfied. Gina is fantastic! The atmosphere is very relaxing and I feel completely pampered.
I had a deluxe mani-pedi on today's visit with Gina. The massage was unbelievable. She was very patient and made sure everything was perfect. She helped me select the perfect colors. I have found mani-pedi person!
I always enjoy coming to The Upper Hand Day Spa, and this time was no exception. Always pleasant and relaxing. I came in with tight shoulders and left feeling relaxed and at ease. Melanie hands are wonderful. Thank you for your such great service.
I was having shooting pain to my head for a few day and after the massage the pain was gone. I was surprised how easily I could move my head. I had forgotten what it was like to have free movement in my neck.
this massage was very much needed. as a waitress who walks for hours, I always have pain on my lower back & the soles of my feet, so being able to get a massage really helped a lot. I will definitely be returning to be able to help loosen the tight areas in my body & be able to experience this amazing sense of relaxation.
I went here today for the first and I had an amazing experience. Katherine was very nice and accommodating. I had a Swedish massage done with her and it was the perfect amount of pressure and I felt great after. My boyfriend and I did a couples massage and we both felt very comfortable and relaxed after. He had a deep massage done by Ellen followed by a spa pedicure from Gina which they both did a great job. Gina was really sweet. I will definitely be returning here soon.
I had an appointment today (7/21/18) at 9am & before I even walked through the door an Asian lady was very rude to me. She slammed the door in my face. I knocked on the door & she never answered the door. Melanie was my technican who did my ear candling & she was very professional & apologized on behalf of the Asian lady. So I spoke with the owner Phyillis & the owner took up for the Asian lady stating that she had to turn off the alarm so that's why she slammed the door in my face. Mind you...the Asian lady argued with me in front of other customers when I got inside of the facility. My first time EXPERIENCE at Upper Hand Day Spa was not pleasant & I will not be back! Please teach your staff how to greet customers & be professional! Kudos to Melanie for showing me excellent customer service today!
Gina did an excellent job on my nails! I have been trying to find a new place since my regular place is closer to work and has just gotten to be too busy after work hours. I believe that I have found it! Thanks for getting me in on the same day that I called for an appointment!
I had a one hour Swedish massage, an ionic footbath, a manicure, and a pedicure. I was greeted very warmly when I entered. All questions were answered. I was promptly escorted to a room. The temperature was very nice, as was the room itself. The bed, blankets, and towels were all very comfortable. The massage itself was heavenly. The perfect amount of pressure and focus on my shoulders and back. The ionic footbath was very interesting, my first time ever. My manicure was very nice. My hands feel amazing! The pedicure in the massage chair was wonderful! All three of the ladies I was with, were extremely friendly and I enjoyed talking with them all. I feel so much more relaxed - less tension and pain in my shoulders, back, and hips. I will definitely be back!!
The staff, the site, the procedures offered are exceptional. The highly trained staff and the owner make you feel you are part of the Upper Hand family. I,, personally, have had pedicures, manicures, facials, back treatments, messages, and eyebrow microblading. I am so pleased with the results of the services in addition to the friendliness of the staff and the services offered, I recommend The Upper Hand to everyone I know. The Upper Hand is now and will remain part of my life. Well done!!!!
Brought my mother here for here birthday, Mani pedi. Preface this review by saying I don't have much experience with this sort of service. I liked their online booking and you get instant email confirmations with a file type you can save to your calendar. Their customer service was top notch and they have a very active social presence. This place is back in the cut! But it kinda aids in the relaxation and tranquility. The technicians are friendly and helpful and the environment is full on relaxation. Phyllis and Gina were awesome and my mother thoroughly enjoyed herself. She was so relaxed she almost fell asleep! Since I don't have a strong comparable for this, I asked her how it rated with her normal place, and she said this was better by far, especially for the pedicure. Oh, and it was $80 for a new set acrylic mani and spa pedi and each took about an hour and they only do 1 pedicure at a time, which stinks. Definitely a boutique day spa but that also adds to their charm.
It was a very positive experience. The masseuse did a great job with explaining the service (Sticks and Stones) and she had a very up-beat attitude. I would, and have, recommend/ed The Upper Hand several times because I have nothing but positive experiences.
Love it here. Great place for massage and I love the online schedule.
Lovely Place! Love this place. Always clean and professional. Make you feel very comfortable..
Just WOW! My WOW facial left my face feeling refreshed and clean. Sooo relaxing...
The staff always greets me and promptly notifies the tech that I'm there........
I have had one visit for massage at the Conyers location. I went on a Saturday morning, and as my day progressed into a busy afternoon I noticed that I felt very relaxed...which is unusual for me. I thought...why am I so relaxed? I carry a lot of tension in the back of my neck at the base of my scull. I remembered I started my day at Upper Hand and wished I could start every day that way.
Courteous staff, and relaxing ambiance.Pleased with the professionalism of the therapists and service rendered. Encountered one minor issue which could be considered a lack of communication which was rectified in a timely manner.
Omg, I didn't know this spa existed. I live here in Conyers(10 yrs) and almost weekly I'm looking for somewhere to get my back rubbed. My fiancee found this spa while searching for my mother's day gift. After speaking to someone there he sent me immediately over. The spa is so lovely and quaint. Melanie greeted me with a smile. I told her everything I had been through in the past 2 years with my body pains. She then told me what I needed to do and that she could do it. All I can say is 20 mins into my massage I knew I had finally found a home for my neck and back. She was so detailed and friendly. She taught me so much about what u was dealing with. She is a true professional. She worked VERY pain out. She didn't rush at all. I've NEVER felt like this after a massage. I've told everybody about how good I feel. My next appt. is scheduled and I'm ready to see my new BFF again.
Gina was absolutely fantastic! This was my first time coming here and the customer service is out of this world! She took her time on my nails and I didn't feel rushed at all.
I was referred to Upper Hand by a friend. I found the staff to be very friendly and professional during this first visit. I received an introductory massage from Melonie. She was very good at detecting my stress points and made sure to work on those. I have recommended Upper Hand to other family members. I will return soon.
Gina was great for my deluxe pedicure. She was kind, professional and very knowledgeable about the healthcare of your feet. She made my skin feel like silk. I will be back for more services from her.. Silky Skin..
Staff was very friendly and helpful. My services were started about 3 minutes after I arrived for my scheduled appointment. The office was very clean and my manicurist was very neat and tidy.
I had a serious shoulder injury that I was told may need surgery. I was given a second option of shoulder therapy. I opted to choice the therapy and coupled it with massages from Melaine at the Upper day spa. She informed me that she could increase my range of motion with this certain massage. Now it's 6 months later and my personal trainer was a little jealous that he had the surgery and had less range of motion than I did. He made an appointment and called to tell me he could move it much better now after just ONE visit! Thanks upper day spa!
Great place to go for a spa with family and friends.
Katherine gave me a deep tissue massage. It was fabulous! None of that sissy light strokes - Katherine worked deep into the muscles, with focus on my neck, shoulders, and back. The knots and tightness were much better after I left. It has been way too long since my last massage. I purchased a package to make sure I return for another one soon.
Love coming here. Always a nice place to come and relax and always feel at home
I loved the peaceful atmosphere, music, and aromatherapy for massage with Chasity! I felt like she got a lot of my knots and tension worked out and felt just amazing afterward! Peaceful Atmosphere..
My experience was the most unprofessional ever. I was ask to leave with 1 eyelash set on because the owners appt arrived and there was no other rooms available. I was ask to come back 4 hours later. This establishment doesn't believe in " the customer comes first"
Everything was great! Melanie asked if I had any particular areas that were bothering me. She focused on my aching back and it was wonderful! She suggested the hot stones for my massage and that was the best! Hot Stones.
The Upper Hand Day Spa is the best ever! Gina was my Tech and she is awesome. The time to take care of you, and do it right and the way it's supposed to be done I can't tell you how great this hidden gem is. You have to try it, please do yourself a favor and go. They do skin care, plus everything. Don't miss it and get in line for a dream come true!!
This was my first experience at The Upper Hand and it was the first massage in over a year. The experience was very good. I had Melanie and she was great! I schedule another appointment with her before I left. The only constructive feedback I have is it would be nice to have a mirror and tissues in the room after the massage because my mascara was smudged and I couldn't see how to fix it until I left.
Gina was great for my deluxe pedicure. She was kind, professional and very knowledgeable about the healthcare of your feet. She made my skin feel like silk. I will be back for more services from her.
The UpperHand is a great therapeutic spa that is relaxing, clean and friendly. They will treat you with kindness, respect and with service. The massages I received from Chasity and Katherine greatly reduced my back pain with sciatica. My daily stretching and exercises is just not enough. Once I get a massage I am completely pain and stress free. I can not say enough about the professional women who work and run the Upper Hand of Atlanta. Thank you!
Middle of the road massage. It's not the deepest tissue massage to get rid of stubborn knots. They are professional here, and masseuses are nice.
I would like to give the upper hand a round of applause in filling my message needs over the past months. I have never been to a spa that has a better atmosphere, staff and owner as this one. Please let them take care of you the way they have taken care of me!!
Everything was very easy. The staff is super attentive, and Chasity is awesome. I've come to the spa with varying needs, from therapeutic to simple stress relief, and they never disappoint.
A customer for life!
check in was great - everyone was polite and attentive. as an athlete who experiences severe muscle soreness, this procedure was conducive and responsive to the current issues I was experiencing. the effects of this procedure was evident immediately both during and after the procedure. therefore, I highly recommended both this establishment and the procedure to my workout group.
Received a gift certificate as a christmas gift. Used it today and already made another appointment. Got my eyebrows waxed and had a facial. Plus a mani/pedi. I am beyond pleased with the services i received. Thanks yall!!
Great service, friendly atmosphere, skilled staff
Chasity is amazing, excellent customer service. The whole staff make it a pleasure to be part of such a fine establishment. Phyllis knows my name, it makes it personal, and skies that they truly care for their customers.. Amazing Chastity.
Best hour massage with Kathrine. Oil was very pleasant smelling and pressure points were great. Felt great after..wish I had more time to do this more often. Will return soon.. Best Hour Massage.
Satisfied Client! I had a good experience with DJ for my first time coming to the spa . She made me feel welcome to come get my nails done. I will be coming back...
Excellent as it was. Room temperature perfect. The background music was relaxing and mellow. Lighting was just right. Nothing to improve to better my experience. Keep doing what works.
Very professional place
I wish I could visit The Upper Hand Day Spa every week. My mother-in-law is visiting with us from Russia and she accompanied me to get my masage. She was so happy that I was feeling so much better after the massage. Chasity Goforth did an awesome job which left me feeling so much better. I was greeted on arrival and immediately taken to the room where Chasity began my massage therapy. My family are happy that I am feeling so much better.
I entered with very tense, tight muscles in my neck and shoulders. Melanie was fantastic. I was amazed with the result. The range of motion in my neck is 100% improved. I slept the best night rest in many months. The staff was very friendly and efficient. I will be back for another massage and will recommend to friends and family.
Had a wonderful deep tissue body message by Chasity, very relaxing and thorough, however when time was up I noticed we had 10 more minutes according to her clock so she accommodated me by finishing up in my arms which I so desperately needed! Overall very good experience!!
This was my first visit and I am thoroughly hooked! The people who work there were friendly and very professional. They take the time to explain their various services and answer any questions you may have. I had four different services and they were all done with their utmost atttention to every detail and to make sure you were comfortable. I am taking my best friend next month for her to enjoy this experience with me (yes, I am going again).
Abby was wonderful and personable. The facial was well excecuted, although some shoulder/ neck and/ or arm massage would have been a plus. Scheduling and check in was a breeze and the overall environment is calm and very pleasing.
Absolutely wonderful! My mom and I went and had Katherine and Melanie. They are perfect! I wish I could go back daily. Their hot stone massage was different than what we’ve had before - they used the stones all over our body instead of simply laying them on our back! It was great!! Definitely will be returning and I recommend these two to everyone!
Absolutely awesome! I cannot say enough good things about the UpperHand Spa. The overall experience is fantastic. I really enjoy the sauna before a massage. Katherine is so great at deep tissue massage - so relaxing and effective. Friendly, clean, accommodating, organized - everything you could want in a Spa! Â
Melanie gives a wonderful massage! Check her out.
Come here they are better then the laritz spa who messed up my eyebrows and didn’t want to refund me
You have the absolute consistently best masseuse in the industry. I have had a good masseuse at other spas; however, when you return on the third time, they are no longer there. It has been great to see the same masseuse at The Upper Hand.
It was wonderful. Easy to fill out information. Super nice staff and informative. Small couples room but still wonderful. The deep tissue was amazing and definitely will be returning. Felt revitalized the next morning and over all had a great experience.
The “mother to be” massage was awesome! She did a really great job!!
The staff is very friendly and professional. I had a much needed deep tissue massage scheduled after a 5k, massage therapist Melanie was great. I informed her that I had just completed a 5k and was a little sore. She did a great job in massaging my legs, which totally alleviated any pain. I found a jewel right here in Conyers. I no longer need to drive more than an hour to Atlanta or Dunwoody.
My first time visiting was on 11/21/2017 with my mom I'm very happy that we found this facility close to home. My mom suffers from chronic pain due to fibromyalgia she got her first massage in a few years with Katherine Sluder. Katherine did amazing she was extremely professional and super nice. I'm glad we found this place we will definitely be coming often. The place is clean and has a very relaxing atmosphere, they worked well into fitting us into the schedule into a time that worked for us. we will be coming back regularly.
I've been going to see Chasity for almost a year now, and she never disappoints! I'm super stressed and super tense most of the time, so it's always a sigh of relief when I get to go in for my monthly massage.. Never a Disappointment.
My mom and I are fairly new to the facility. We have been looking for a massage therapy place for a while now and we are happy to have found one. My mom suffers from chronic pain due to fibromyalgia she received a Swedish massage a week ago and she feels better from it. she was very happy with the experience. Her therapist was so nice and paid attention to my mothers needs. she focused on the areas that were bothering her the most. the whole staff was wonderful.
Great experience and one of the only local spas that offer couples messages.
I couldn't believe what a difference my raiki session with Mellanie had on me. My entire mood and outlook changed. Now I'm happier, more hopeful and more pleasant to be around. My entire family has noticed a difference.. Changed Outlook.
The Staff at Upper Hand are so nice helpful and kind. I have been getting massages at Upper Hand for over 3 years now and love this Spa it is the best I have ever been to.. It is nice quite clean beautiful relaxing spa. My Husband even Loves going to get a relaxing massage.. I totally recommend..
Due to my lower back pain an stress, I have use their sauna and then get a massage at least once a month at The Upper Hand. I have been doing this for last year and it has made a huge difference in my life. The owner, staff and facility is nothing but outstanding. If your in pain, have stress or just want to feel better come to The Upper Hand. Be good to yourself and treat yourself to something good.
I had the most rewarding experience during my most recent visit; and every visit, I must add! I am very pleased with the professionalism of all staff; the unhurried atmosphere, the location of the Spa...just perfect!!! I'm also determined to Chasity Goforth, she has been my Masseuse for the last few months, and I have to say that I've found a gem! Chasity is very pleasant; she understands what I need during my session; and she delivers...every time!! The Upper Hand Day Spa is blessed to have her on staff!!!
Connie Heath H.
If you are a new customer, they expect a credit card up front over the phone even if you have never met THEM. So, if you do not show for whatever reason, good or bad, they charge you for the full price of what you booked. Instead of sharing a cancellation policy politely, they ask for a credit card, and tell you they have the right to charge you full price if you do not show since I am a new customer. I said, no thank you, I will make my appointment with LaVie Spa whom I have been using for over 10 years plus. I will go where I feel welcome !!!! LaVie is located on Royal Drive right around the corner in a nicer facility. Thanks but no thanks, Upper Hand!! Customers do have choices.
Phyliss does an amazing job. She pays attention to detail and gives the best SNS manicure! I am completely happy and will keep coming back.
My massage was given by Katherine. She is excellent. She finds all the trigger points and works them out. She is quiet which allows a more relaxed experience. I've received several massages from her and she is consistently top notch. Results are very beneficial, I deal with neck & back issues and have found massages to be very helpful. The check in experience is lacking a little. My experience has been unless you are the client of the person at the desk, you won't get a greeting. I was surprised as this has happened twice & doesn't reflect on the rest of the experience. I may have walked out my first visit if I hadn't received such a good referral from a friend (glad I didn't).
The check-in process was very smooth. Phyllis is always very friendly and today, I met Melanie & Gina who were also very friendly and at the same time professional. I had a foot detox as well as a facial, reflexology massage of the feet and a spa pedicure. They were all done so seamlessly and efficiently. I would wholeheartedly recommend the Upper Hand Day Spa to anyone who wants an out of this world experience. You will feel like a different person afterwards!!!
I have enjoyed every experience I have had so far, from the time I walk in the door to the time I check out. I think that if I had a request it would be that the relaxing background noise would be beach waves.
Phyllis is great. She makes you very comfortable and offers plenty of knowledge. Experience over all was great. I am not sure I see any actual results yet but I selected a less invasive treatment of cellulite so I am realistic that it can take some time to see better results.
My only suggestion is the background noise. I would like the beach waves. I have enjoyed the services, the staff, the location and I look forward to every other Wednesday. I know that I will get to see Josh and that I will walk out feeling so much better than when I walked in.
I came for a main/pedi and loved it. The establishment is nice and clean and very relaxing. Staff was friendly too. I love how she really looked at my nails and discussed the best options for my nail type. :)
I had one of the most amazing couples massages!! I have been receiving massages for several years and my masseuse had the most amazing warm hands, she made me feel extremely relaxed.. Amazing Warm Hands.
Upper Hand Day Spa is absolutely fantastic!! I received the best massage from Katherine that I have ever had. The spa is professional, intimate and very relaxing. Their prices are extremely reasonable and there are so many treatment options to choose from! I have been looking for a local spa for a long time now (that doesn't require a trip to Atlanta) and I have finally found the place for me! Come try it-you won't be disappointed!
As soon as I walked in the door, I was greeted with a friendly smile and did not have to wait. This was my first time for a wax and was made as comfortable as possible during the process.
Nice staff. Pretty good massage. It never seems to last long enough.
As you enter the spa, the atmosphere is calming by having some delightful scents and music. Check in and out is efficient but friendly. The massage area is very clean, with low lights and again calming music playing.. Calm Atmosphere.
Let me begin by saying that this review is long overdue! I have been a client of Phyllis and the Upper Hand for almost two years now. It's important to mention that I drive from Atlanta to see them, passing up at least 30 other spas along the way. This choice is well worth it for me, as the results and customer service provided at the Upper Hand is unsurpassed. I initially came for the microcurrent facial, always leaving with the toned and radiant complexion that I strived for. My results were cumulative, as they continued to get better and better! About five weeks ago, I asked Phyllis's advice on how to treat the last hyperpigmentation on my cheeks. As they had faded, but not completely disappeared. She recommended a serum and a series of personalized chemical peels. I obliged and all I can say is WOW!! After the first week of using the serum, I noticed a difference in tone and the spots getting lighter. About three days after my first chemical peel, I had brand new skin on my face! People kept asking what I had done to my face! Now I am all clear and get compliments on my skin all the time.. They ask what I use or do to have such a glow. I don't even use bb cream or concealer during the day anymore, only sunscreen. My results are incredible and I'm over the moon! I truly appreciate having a place to go to that takes so much pride in helping their clients reach their goals! The entire staff is knowledgeable and continually learning and researching services and products to best serve their clients! This is paramount as the beauty industry is ever evolving.. I always leave not only with glowing skin, but a wealth of information. Trust is also a huge factor and I trust them!! Not because they told me I should, but because they earned it!! The care and service I receive at this gem of a spa is unparalleled! I am a client for life!!
It is a very pleasant and relaxing spa. The staff is very nice. My massage therapist Ashley is the best she makes you feel beautiful even if you don't feel that way that day. She gives one of the best massages I have ever had. Love this Spa.
I loved it. The people were nice and friendly. The person that did my massage did a fantastic job while keeping some small talk going. It was just a, overall, great and relaxing experience.. I Love it Here.
The experience of the sauna and Swedish massage is outstanding. The customer service, ease of scheduling and visits feels like family.
I thought Ashley did a really good job with my massage. I was hoping to have also gotten a pedicure but when I called, there was no one available to do it. Overall, I enjoyed the experience and do plan on going back.
Wow - very impressed with The Upper Hand and the awesome experience provided. Katherine provides an excellent deep tissue massage. Tried the bamboo stick this time and it was a very good compliment to the standard massage. I really like the opportunity to try different things (like bamboo, cupping, ...) as an add-on to the standard massage - great idea. I plan on returning very soon as I believe there are many health benefits to massage.
I had a amazing expierbce at the upper hand day spa . Everyone was friendly and welcoming my massage therapist Chasity goforth was amazing . The foot detox was something new but fun . Gina the nail tech did exactly what I asked and more . Thank y'all for a wounderul morning .
I had a great experience today at the spa. I had a nail appointment with Gina. As I walked into the room, I was greeted by the staff and the clients. We were talking like old friends. Gina is very professional and courteous. Gina takes her time and explains the process. She makes each customer feel like an individual. Gina did a wonderful job on my nails.
Mrs. Phillis was very nice and took a lot of time to show my daughter how to apply makeup. We did not have an appointment and she still took time to help us. My daughter has very sensitive skin and every product that we have tried still burned her skin. The makeup that Phillis used did not burn my daughter at all. The only negative thin is that the makeup was a bit pricy, but in the long run it will be worth it if my daughter can wear it without pain.
Enjoyable as usual. Love that I can put notes for my massage and that they are read and implemented. My DT massage was nice - it was very deep this last time. The massages make me lazy for the rest of the day - I'm just crazy relaxed. And the hot towels are amazing.
Tried the new spray tan procedure. Chasity did an excellent job. It was very even. This was my first spray tan so I was a bit nervous. Staff explained everything to me - from how to prepare to aftercare. Several staff members were well versed in this although only two staff members are trained to spray.
This was my first time at this spa since moving to the area and I absolutely loved it! Gina was very welcoming and made me feel comfortable. Will definitely be coming back. Only wish is that there are more color selections for sns nails.
Best Experience Ever !! Highly recommend this for anybody who's wanting to know the truth about their nails . I actually have a Nail Tech who is able to tell me everything I never knew for YEARS! I will be coming back from here on out , special thanks to Dj she's awesome !!!!
My first visit with Josh Campbell was awesome! He was on time, courteous and professional. I described my areas of concern and he spent the time needed to address those concerns. He used great techniques and I feel so much better. I will definitely be returning to The Upper Hand Day Spa!
I have been going to The Upper Hand for about a year for lash enhancements done by Phyllis. Phyllis is the absolute best. I love everything about The Upper Hand from the atmosphere to the customer service!
Robert Porch J.
Chasity is very professional and good and friend. I love the environment
Great service. Awesome experience
I've been to The Upper Hand for massages several times and the experience is always excellent! The staff is friendly and accommodating. I walk out feeling like a new person!
Outstanding experience! The staff, experience, and massage has been consistently at a high level of service. I would not go back if this was not the case.
Love this spa. I love all the improvements that were made. Staff are friendly and the services offered are good
This was my first time to the spa and my experience was excellent.. Ashley was my massage therapist and she was fantastic.. I left feeling very relaxed.. Awesome Massage Therapist..
Outstanding Experience! From scheduling, massage w/ sana to payment the entire experience could not get any better! If your looking for a massage this is the place to come to.
Deep Massage....It was my first visit, so I did not know what to expect. Kathryn delivered a great deep tissue massage and helped work out some knotted muscles! I loved the hot towel following the deep massage.
My experience with the spa / heat treatment in combination with a Swedish massage has helped me manage my pain and recovery. I have lower back pain from slipped diskes and sciatica. At 50 years of age the recovery time is longer as we exercise and the massages facilitates a faster recovery. The people make the place and experience. Two words to disscribe them. The Best
My experience at Upper Hand was very pleasant. The staff was professional and all smiles. My massage with Chasity was amazing! I even made my next appointment on the spot.
Over the past year and a 1/2, I've had several services from Katherine and Gina. Their skills are superb! I enjoyed their personalities and their competence on massages and pedicures. My drive to Conyers is well worth the distance as I am in Athens. Over time (I am nearly 52 now, my feet have had issues such as spurs, and callouses and Gina takes many efforts to relieve my feet of the soreness and pains I am now encountering. In January this year, I had a thermal spa treatment by Katherine and felt that the treatment aided my skin and the treatment gave me a sense of being relieved of winter dry skin and overall lag from the winter's bite. It is wonderful that I found this business because I was looking for a place to give me a good feeling and a great experience! Much Appreciation for y'all,
Great experience at this spa. Very quiet and relaxing. The staff are great. Had a deluxe pedicure with Gina and it has been the pedicure I have had in a long time. I am now a repeat customer. Will try their massage on my next visit.
Ashley Clark was the most exceptional, professional & knew exactly how, where & exact pressure points for all my sore muscles! She was very, very knowledgeable about the physical body! While waiting in a Service Station lounge/Quick Lane at a Ford Dealership, there was an add that continue to run about The Upper Hand. It was a Special with a person name of Ashley Clark. I was there for over 30 minutes so I copied down the information & called. Sooo Glad I did!!! I will be returning to see Ashley Clark on a regular basis. I just so happen to be looking for another Massage Professional!
Chasity was wonderful during my yoga massage. This is a very unique spa. All the staff are very personable. Greet you with a smile and treat you with the up most respect. I really enjoy coming to this spa.
I was given a gift card for a 2 hour massage. I had never had one like this before and it was perfect. I had recently done some excessive lifting and walking... felt sore but after this massage didn't have near the soreness. Would recommend to anyone with arthritis. Felt great afterwards and my therapist made me feel comfortable during the massage. Very professional.
My first experience at Upper hand was yesterday on my birthday eve 3/22/17. No one recommended me, I was just googling some places closest to my area and chose the Upper Hand. My experience was awesome from beginning to end. When I called to make the appointment the receptionist was very nice, and even took the time to give my directions. When I arrived everyone was so nice while I waited. Katherine gave me the best massage ever, I literally went to sleep during the massage, and felt totally rejuvenated afterwards. The experience with her was so awesome I told almost everyone I could think of to visit this spa, and ask for her.
I was on the hunt for a LMT that could do lymphatic massage after some recent procedures that I had. Ashley has been phenomenal. My swelling and discomfort have really improved in the last 3 weeks. I have loved the results so much so, that I give my Dr. Ashley's business cards for future patients with in the practice that will be in need of lymphatic massage. I really have enjoyed the environment at Upper Hand Day Spa, everyone gives you a warm welcome and is friendly. Everything is clean and calming. No complaints.
Gina was great in giving me a long-deserved manicure. She made me feel very comfortable and the hand massage was a nice touch. My nails look beautiful! I plan on returning and taking in some other services offered.
I had a wonderful Sweedish massage from Katherine.. It was very relaxing and just the right amount of pressure.. I loved it and referred my friend and she came the next morning!! My Swedish Massage..
I have visited twice within two weeks of each appointment. Both times I saw Ashley. One word for her: FABULOUS! I have a particularly problematic neck and back. She is closely working with me to get my issues resolved. She is professional and is knowledgeable of the necessary anatomy of my back, explaining my issues as we go. She is a Godsend! I will be coming to see her for as long as I need to!
One of the absolute most friendly places I have been to by far. Very clean, calm environment. Took their time with doing my nails and explained everything they were doing step by step. Engaged in conversation throughout the whole process which was nice. Absolutely pleased with my service. Will be coming back!
Katherin was my massage therapist the last time I visited. I received the hour long deep tissue and it was amazing! She does excellent work!
Katherine is EXCELLENT!!! She has the hands of an angel. I always leave feeling so relaxed. She is nice, friendly and caters to your specific massage needs. I keep coming back because she knows what she's doing.
Everything went very smoothly. The star is very sociable and friendly. I had a good experience and my manicure and pedicure look great
The staff (Chastity and Katherine) were INCREDIBLE! They made sure I had an exceptionally relaxing experience with my deep tissue massage and WOW Treatment.. Excellent experience by true professionals!
Last Visit I had was with my best friend. We booked a Swedish Massage with Ashley Clark and she was very nice and thourogh with everything. I like how she made me feel so relaxed and that she pay close attention to your body and work on the areas she feel needs work on
My entire experience at this spa was wonderful. From the moment I walked in to the moment I left, I felt welcomed and well taken care of. My massage by Chastity was fantastic and my back felt great afterwards. I booked another appointment immediately and will be a regular customer!
Fantastic, it was my first visit ever to this Day Spa and I have no complaints. Everybody was very friendly and knowledgeable. Gina did my gel manicure and did a great job. Definitely will be back and will also recommend to others!
I am very pleased with my first visit. The receptionist was kind and professional. The facility was clean and smelled wonderful. I received a Swedish massage from Karen. Every minute was enjoyable. I will be back.
I had an awesome experience with Katherine's wonderful massage followed by Phylliss' fantastic facial! It was two hours of pampering that left my skin glowing and my body relaxed. I would recommend them to everyone.
I was having an extremely tense week and I needed something to help loosen me up. I had a massage and facial which were Wonderful!!!! Katie Sluder took excellent care of me and really helped my tension fade away. The overall effect was even noticed by my husband, who commented how soft my skin was and how much better I was able to sleep that night. I will absolute4ly return to the Conyers, GA location.
I am a new customer of the Upperhand Day Spa, I have been welcomed like I was an old friend. They are very friendly and very knowledgeable. They a wide selection of services with great pricing. Katherine is wonderful, she asks each time if I have any problem areas and then manages to work the problem out. Very relaxing atmosphere. I love this place.
I had a great experience, I love the location and the peacefulness of the environment. The staff was very friendly and knowledgeable. I really felt like they took the time to make sure I had a really good experience.
I just completed my first ear candle session & foot bath detox. It was great! My head feels clearer. I'm so glad to get rid of all those toxins. This was a truly refreshing experience.
I love coming in for my monthly relaxation!!! So clean and comfortable..........
I love how the service is catered to my needs. Before every massage, I am asked about my problem areas so they can get special attention. My experience is always amazing!
All staff is very sweet, professional and always helpful.. Very glad to have them in my life.. They have a wonderful business and hope they will continue to be successful in the community.. Best Wishes
Had an awesome deep tissue massage after suffering with shoulder and back pain. I felt better than I had in weeks.
I had a monthly hour long massage with Rebekah Love Hatcher and it was great as always.
Phyllis continues to do a great job with my lashes! I leave feeling beautiful and love the fact I can wake up everyday with a full set of lashes. Thank you Phyllis :-)
Phyllis did an awesome job with my lashes! Thank you for the great service!!!!!!
I was able to get a same-day appointment. I received a 1 hour massage from Katherine. I went in with knots in my neck and shoulders. I left feeling much more relaxed and in less pain. I'm looking forward to my next appointment. I have already recommended the Upper Hand Day spa to several people and will continue to do so!
This is the best massage day spa I have ever been too!! The staff is GREAT!! Getting an appointment is quick and simple with the mind body app. I love the quality of the service being offered.
I was looking forward to another massage since the week had been so stressful. received a massage that was just as awesome as the first one I had a month earlier. I strongly recommend a skeptic to give the magic hands at The Upper Hand a try.
This was my first visit to The Upper Hand. My experience was terrific from the moment I walked in the door. I was pleasantly greeted. The facility was clean. The ambience was inviting and soothing. Chastity, my massage therapist, was very cordial. I was very specific in what I needed in my massage, and she delivered with high marks. She did an outstanding job! I am definitely returning. Thanks for a great experience, and I look forward to my next massage!
I recently had my first visit and found it to be a very good experience. I was well pleased with the friendliness of the owner and staff. I intend to make it my permanent place for nails and feet.
The massage was excellent..relaxing and I felt much better afterwards, less aches & pains 7 much more relaxed.
Rebekah-Love Hatcher is amazing. She kept me feeling comfortable. The aromatherapy was great! I feel less tense and much more relaxed.
I had a great relaxing time at the Upper Hand. My boyfriend and I booked a couples massage and I plan to go back for a couples facial!
Katherine is always very pleasant and does a great job. I really enjoy coming to your establishment. I also appreciate all the notifications to remind me of my appointment time.
I just went to the upper hand and I loved it. My masseuse was Katherine. She was kind, courtesy, and very respectful. She was knowledgeable and answered my questions. I normally go to a competitor for massages. I will now make the upper hand my place to go for my monthly massages. I will recommend this spa to my friends, family, and Co workers.
Came in for ear Candling met a client in the lobby that really loved her massage. I ended up getting a 30 minutes massage as well and it was wonderful. Catherine was nice enough to stay an extra 30 minutes to give me a massage. Check in was great. It was great to meet Phyllis and was offered water as well.
Good initial experience. I've had a bunch of massages and this was a good one. <y sore neck is no longer sore, I look forward to this being a regular thing.
Rebekah has been a life-saver for me. I am a Labor and Delivery Nurse and work 12-hour night shifts, usually 3 in a row. Before findind The Upper Hand Day Spa, my back was so tense that I struggled with pain most nights at work. I feel so muchbetter and more energized in general. Professional and personable staff who really listen to you-
Nancy Knight .
1 hour Reflexology with Katherine was awesome. I have complained of my feet hurting for years. The Reflexology makes my feet feel wonderful. I have been missing out on this pleasurable experience.
The owner is not professional in the way a new potential customer would expect. With a gift certificate in hand on my first visit I was greeted by a friendly, helpful person who answered my questions. I wanted to think about the services they had to offer in order to use my gc in the best way, at no time was I told what I couldn't use the gc for. After reviewing and still undecided about what exactly services I wanted, I chose to use the gc for some products that have displayed (and for sale as far as I understood) With my second visit I was greeted by a person who told me the gc was not good for "products" which I told them I had the understanding from the other employee it was, they did told me "I'll do it this time" this statement alone was enough for me to decide immediately that I would never use their services and to find out that the person was the owner simply shocked me. I was disappointed that a business has the mindset that they have enough customers that they don't encourage new ones. I have never had such a terrible experience with a business and I am only can assume it was because I had a gift certificate???If this is the case then they shouldn't offer them. I would not refer this place to anyone, ever.
I came in for a hot stone massage with Rebekah and my experience was amazing. Check in process was easy. She was able to explain the details of the massage and asked if I had any questions. Throughout the massage she made sure I was comfortable and her skill level was great. I left feeling refreshed and relaxed.
My initial visit at the Upper Hand Spa was exceptional. I was in constant and severe pain that sent me to the emergency room, where I received a lot of med\'s. I finally found the Upper Hand Spa online and call. I was seen the same day that I call by Rebecca. She is a life saver, I went in pain and left a happy and literally pain free person. I told Rebecca I needed a serious deep tissue massage and she delivered. I was pleasantly surprise to leave the spa happy and pain free. The atmosphere is great, the personnel are great, and the pricing is great, this spa is a \"must try\".
Its very relaxing Rebekah is my masseuse and she also stretches me and it feels amazing. I also come to Rebecca for my athletic stretches and massages and sometimes before track meets so I recommend Rebecca.
My latest massage from Katherine was the best yet! Remarkably, she managed to improve upon perfection. The passion for their craft exhibited by the staff at The Upper Hand is all too rare in most businesses, and is truly a wonderful thing. They absolutely CARE about delivering a superior experience and making sure that you have a relaxing and enjoyable visit!
I visited today after carrying around the remains of a migraine for 48 hours. Rebekah was able to dissolve the annoying residue behind my eye and in the back of my neck within our (all too short) hour session. Everyone and everything about The Upper Hand is absolutely top shelf; I am so glad to have these fine folks here in Conyers.
I received a magnificent massage from Katherine! Her massage skills are exceptional and I can't wait to schedule my next visit. I was welcomed with a friendly smile and a courteous staff. Phyllis called me an hour and a half before my scheduled visit because she noticed I did not receive an email reminder about my appointment. This is exceptional service!
Love the new pedicure chair! It's so comfy I forget to keep pressing the massage button! Lisa does a very good job on pedicures. there is a great selection of colors to paint your nails - something for everyone whether you like pale pink, bright red or teal blue!
Hello my name is Brian. I would like to share my story about my fabulous visit at the Upper Hand Day Spa. I was warmly greeted when I entered the facility by a staff member. Chelsea was my masseuse. She asked me to fill out a form, so she could have a better understanding of my condition. I received a sports massage. Chelsea was FANTASTIC! I felt so relieved and agile after leaving. I will return very soon. Thanks again to the wonderful staff at Upper Hand Day Spa!
A relaxing, warm and friendly spa. Katherine has "magic hands" and gives a phenomenal massage.I can't wait until my next visit.
I tried the 120 min Thai massage and was very happy with the appointment. Normally I do the 120 Swedish, and love it, but Rebekah recommended that I try it so trusting her, I did. The pressing, pulling, and stretching really was beneficial to my legs and hips. You feel taller and loose. I was told I might be a little sore the following day which I was but not for long. It's a different feeling after a Swedish massage, but both are effective and pleasant.
It was incredible! I got a facial from Katherine and she was amazing. I've had probably 7 facials in my life but this was my first one at Upper Hand. It was a truly relaxing, informative experience. Honestly it was one of, if not the best, facials I've ever received. I would definitely come back for another facial at Upper Hand. The experience left my face feeling healthier and cleaner and left me feeling very relaxed and impressed.
My past experience was great, I was able to receive a massage without being in pain, but more of a stress reliever. Like always, I'm greeted not only by my therapist, but whoever is in the building and also by name. My 2 hour massage was so good that I dozed off for a little bit and forgot where I was at when I woke up! The massage itself is always awesome. Great techniques, hot towels and pillows, and overall great feeling.
I was convinced that I had chosen the perfect day spa after my first shellac manicure with Lisa Green looked as good on day 14 as it did on day 1. Phyllis sealed the deal on my second visit when she left the spa to go and purchase the polish that I wanted, but wasn't available at her spa. Now that is customer service on steroids! Not only have my services been extraordinary, but each staff member greets me by name as they come in contact with me!
I received a UV gel refill from the owner. She was very personable and made me feel comfortable. I was greeted as soon as I walk in the door. The atmosphere was relaxing. I was very please with my nails and will definitely go back.
Incredible customer service, my massage therapist was amazing and I left the spa feeling extremely relaxed and happy with my experience. I will definitely be back!
The best facials and massages in Georgia. Phyllis takes care of my skin and provide the appropriate products for my face. Chasity takes her time while giving me the best Swedish massage. I won't go anywhere else.
First time having a manicure and pedicure at Upper Hand. I must say, this is the BEST manicure/pedicure I've ever had. Lisa did an outstanding job. I do wish they had a bigger selection in colors for the gel polish. And yes......I've already made another appointment. I also get my lashes done by Phyllis, and NO ONE does a better job. You are so relaxed and you walk away with lashes that look TOTALLY natural. The Upper Hand is the place to go for being pampered.
I have now had a number of massages at The Upper Hand and I'll surely go back for many more. I'm so delighted that I've found a spa that is nearby and of such quality. On one particular visit I was suffering with a chronic lower-back issue. I really wasn't expecting relief, but happily, following my massage, my back was so much better. This is a great little spa, friendly, exceedingly clean, professional.
It was a wonderful experience, I was given great customer service by Rebecca, I love it and feel better, my body love it, and I plan to say with this spa from now on. I have recommend this spa to family members and they had a great experience. My granddaughter and daughter loved it and are recommending others. Cannot wait to go again.
I'm so thrilled that I found this spa. I'm now scheduling massages every month, something I've never done before. I've been to many, many spas and The Upper Hand ranks among the best. I usually don't have any aches or pain issues when I come in, but I was experiencing lower back stress when I came in last time. My back felt so much better after my massage, and the relief has lasted. I'll also be getting a pedi here in a couple of months and I'm looking forward to that, too.
Received several massages, very good results and a great experience, nothing real fancy but very personable, my go to place for a good massage at a reasonable price.