Renee at Hand and Stone is awesome. Recommend her all the time for a massage.
Jesus G. D.
Great service! Maria was a delight. Thank you!
Renee at Hand and Stone is awesome. Recommend her all the time for a massage.
Jesus G. D.
Great service! Maria was a delight. Thank you!
Had a wonderful experience today. Maria was fantastic. Try a facial the next time!
Maria was AMAZING! Had the most incredible facial. Will definitely be back! everyone needs to book with her!
The massage and facial were both outstanding. Maria provided my facial and my skin was so supple and soft afterwards. She even made recommendation in skin care products for continued use. My massage was done by Jennifer and she was outstanding as well. She took care of all of my needs and painful sore muscles.
I have enjoyed coming here and get good service and massages from Camille and Jennifer! Unfortunately, the safety has become quite lax over the past few months, which I feel is a prerequisite for being able to relax. Today was the worst I have seen recently, when 2 of the 2 employees at the front desk were not wearing masks correctly (1 pulled down, 1 not covering nose) and 2 of the 3 guests I saw in the waiting area were not wearing masks at all nor asked to despite a clearly posted sign. The plexiglass barriers have been removed too.
Relaxing and enjoyable facial with Maria. She was very kind and knowledgeable!
I scheduled a hot stone massage and a facial. My massage started 20 mins after my appointment was set. The massage therapist was the nicest lady ever, but my massage was so awkward. It was not relaxing. Very quick and jerky. No pressure. Wasn't a true full body at all. I felt like I was just slathered down with oil and lightly rubbed. It was so noisy between the clanking of lids and stones and cabinets and talking. I had a facial with Blair and she did a great job and explained everything she was doing. Didn't give me any ideas of what products to use for better skincare though. Not sure if they push their own products or recommend outside products. My skin feels great though.
Jennifer is a great therapist. Amazing. Best anywhere. Great customer service from all.
Maria was awesome!!
Got an excellent Swedish and facial massage !!
Kimberly T. was absolutely amazing, gentle and so informative. I definitely learned so much about my skin and what it’s needing more or less of. Highly recommend!
Maria was amazing!! If you want an awesome facial go to the Frisco location!
Need an amazing Facial? Go see Maria! She will leave you feeling relaxed and refreshed ???? ..
I’m visiting a friend in the area, thank you Maria for a great facial! I almost fell asleep haha
Kimberly gives the BEST facials! Front desk is so friendly.
I had the best massage from Jennifer at Hand & Stone in Frisco. She is so so good and I recommend her highly.
Jennifer did an amazing job. ????????
I had an excellent facial with Maria! She is very knowledgeable and caring. My skin looks great and I feel very relaxed. I would highly recommend!
You must schedule your facial with Maria!! She is amazing! Robert helped me with scheduling my appointment and was flexible & knowledgeable! I will be back!!
China did a fabulous job with the massage, she recommended stretches to help in between massages and was very knowledgeable.
Kimberly and Jennifer are awesome! My facial and massage were both so relaxing. They both made me feel very comfortable and well taken care of. I definitely recommend this place!
My daughter and I are members but we canceled our membership due to a very bad experience from a girl name Jennifer, I normally go to Pierre but he wasn’t available, it was the worst experience I ever had she was very unprofessional and when I asked to come back and get another massage by the person I normally go to for no charge because I was so unsatisfied I was denied, I will never go back there again
I had a such a great experience at Hand and Stone Frisco! I got a facial by Kimberly and a massage by Renee and I could not have been more relaxed and rejuvenated. Definitely telling my friends and family to come!
Ask for Jennifer if you need a great massage!
Jennifer was amazing! Very polite and professional and I would definitely recommend her ????
Jamie & Kelly are the best therapists there! I live in Frisco but will happily drive further for this location.
Relaxing and Informative!!
Jenny and Camille always provide great service and listen to my needs
Jennifer is the absolute best!! Alway ask for Jennifer!!!
Amazing experience! Yasmin was incredible, listened to my needs and made me feel so relaxed. Can not recommend her enough! The front desk staff was also incredible, very sweet and personable. Great place!
No manager. Bad massage. Will still charge you even though you have complaints.
I just had my second massage with Dominique. He is absolutely amazing! He doesn't just follow a generic routine for every massage. Instead, he listens to you - both what you tell him before the massage and what your muscles tell him as he works - and tailors the massage to exactly what you need. Perfect pressure to be both relaxing and effective. The facilities are great, and the front desk staff are helpful and friendly. Will keep coming back!
It was great to be able to get back in for another massage. I did the Himalayan hot stone massage and it was fantastic! Ferrin was my massage therapist and she was excellent.
I drive way out of my way to come to this location because of Robert- his incredible customer service, and the amazing staff! I have gotten the best massages of my life here at this location! The customer service is outstanding and the massage therapists are the best EVER! Thank you Robert and your AMAZING team!!!!!
I has the best message from Jennifer and the most refreshing facial from sheena ! I am for sure coming back to see them both! That definitely made my weekend complete!
Better customer service. I signed up for a membership, communicated with the manager to cancel it 3 months ago and they convinced me to freeze it until June. Gave them my member number and the last four of the card and they "couldn't find" my membership. Now in June, 3 months later, my nonexistent membership gets billed for, not one, but THREE months when I asked to cancel months ago AND wouldn't have been able to go anyway due to Covid. Manager stopped responding to all communication after telling me they couldn't find my account. I became a member because Hand and Stone is my go to all over the country but, thanks to this, I will NEVER patronize them again. Biggest complaint online about them is exactly what happened to me - memberships that are impossible to cancel. Don't sign up! I'm now fighting with my bank, canceling a card and the location still refuses to answer any communications from me. What a SCAM!
This franchise location stinks. I cancelled my membership on Nov 18, 2019 and am still being charged the monthly fee. Repeated phone calls, all unanswered. Supposedly there is a new manager, Robert, and he does not return calls or emails. I would never use this location.
I have a lot of back issues. Getting a massage sounds great but a lot of times I just end up in more pain. I had a TOTALLY AMAZING massage with Camille. I will never go to anyone else! Camille listened to my concerns. She helped me to stretch without pushing too hard and causing pain. Morning are usually very very hard for me. I woke up the next morning and I actually felt energetic. I was able to go down the stairs with no pain. No way can I explain how amazing this experience has been for me. If you need a massage Camille is the person to go to. Thank you, Camille for taking such wonderful care of me.
She spent like 5 min on my arms and legs. Wanted a hot stone massage and did not get it.
The front desk team was fantastic; however the massage experience left much to be desired. I upgraded to Himalayan stone massage at the suggestion of the front desk employee. The purpose of the massage was for relaxation and stress relief. I had more tension in my back leaving the than I did when I came in. Needless to say the massage didn’t serve its purpose. $90 down the drain...
R K C.
I am constantly amazed at the GREAT customer service. Allie the manager and Robert the district manager have trained an awesome team!!!!! Renee is an incredible therapist, the experience here is always the BEST and that is why I come back often!!!!!!
Awful awful awful. The front desk chics are rude. You make an appt and they act like you never made one when you come in. Always had bad experience there, even as a member. The place sux!
Nothing spectacular, they have one machine to detox skin? And i was up sold to get the same result? It was confusing, the girl talks a lot too.
I will not be back to visit this location. I know it’s not a good review without details but I don’t want to be flat out rude and offensive. It was not a relaxing experience. They only have one restroom which I waiting in line for 15 minutes for (cutting In to my massage time) only to end up having to use the men’s restroom. I wish I could get my credit back to use at another location.
I suddenly found myself free to do anything I wanted late on a Monday night so I called Hand and Stone to see if they had any last minute availability for a facial. They were able to get me in within 20 minutes. It was exactly what this tired and stressed mama needed! Blair was my aesthetician and she was SO great! She was able to make great recommendations and she has a lot of knowledge about products and skin care in general. It was such a relaxing experience. Everyone was so nice. I’m definitely going to come back here!
Nice place.... but administration is mess.
I called in spoke to Robert, he was so kind, and joy to talk to. He answered all my questions, and got the job done in a timely fashion.
Pros: Facility is clean and massage rooms are comfortable Cons: Seems like good therapists keep leaving as everytime I found a good one, next time she was no longer working with them Cannot use earned credits to pay for 1.5 hr massage. Had to pay for the half hour instead of applying available credit. Prenatal massages advertised on website was never available.
Book a facial with Kimberly- she is amazing!
Have scheduled 3 times and for my Husbands Father’s Day massage. Each time it’s been cancelled due to the therapist cancelling appointments because of an emergency or just didn’t come to work. This last cancellation was the final straw! I had just stopped by less than an hour just to make sure all was good since this has been a horrible experience! I called just to make sure I had the time right 5pm or 5:30p to be told they needed to cancel my appointment! Now mind you, I stopped by around 2:30p called at 4pm and nobody had the decency to call to me anything about cancelling my appointment! I’ve been a member for over 6 years and will be cancelling my membership ASAP! This new management has not been a good experience for me. I’ve tried on other occasions to visit this location and each time since this new management it’s always something ! You look under the beds the place is filthy need. Deep cleaning. The only reason I am going is because of my packages. I’m really sad I enjoyed going there in the past under the pervious owners!
I have been going to hand and stone for a while now and was going to cancel my membership because I have been less than impressed by the services I have been getting. I took my mom as a birthday gift and was going to cancel that day at the counter, but I had the most friendly, knowledgeable esthetician, Blair Simmons. Just wow. Looks like y’all got me back on the hook, and I will be commuting from Dallas to the Frisco location to continue getting services from Blair. Thank you so much!
Awesome! Jason was great. He really helped get my muscles more limber. It was definitely a more therapeutic massage as opposed to just feel good stress relief. I like that hand and stone can provide all kinds of messages to meet what my needs are each visit. I am a monthly member for 3 years now and it has been worth every penny!
Ariel greeted everyone politely at the front desk, and Andre was my massage therapist. Andre was super professional and I thoroughly enjoyed a deep tissue massage.
I came from out if town and the service was great. Cheaper prices than the east coast!
AMAZING DAY SPA
The massage therapist, Ryan, was very nice and did a pretty good job. This place has changed ownership and the front desk staff is abrupt, indiscreet and lacks customer service skills. Lobby is nice.
Good price good service
Just Bad Experience unpunctual in the reception with the appointments.
Charges randomly people’s card. Protect yourself people!
Great place for a couples massage. Good rates, easy appointment setting.
This place has done a 180 since new management took over. Very professional. Great customer service. Prompt to resolving issues. Customers come first. Highly recommend.
This place is so unprofessional. The management turns over about every 3 weeks due to the owner who has no experience and no concern for her business. The employees are treated horribly and have even had hard earned money taken away from them. I recommend anyone looking for a relaxing experience to look elsewhere. If the spa music is not turned up loud enough, you will hear the managers screaming and cursing at employees. Absolutely a horrible experience and I feel bad for these employees.
I was scheduled for a 10 AM massage on a Sunday. Their website says they open at 10 and the person scheduling me did not mention anything about arriving 15 min early to fill out paperwork. I arrived 5min early and was handed out several papers to fill, fine. When I was taken back for my massage at 10:10, the massager rudely informed me that we are running late and I should have arrived early! She was unfriendly throughout the massage and ended 10 minutes early! When I discuss the timing with the front desk, they simple said: oh, the person who scheduled you should have told you to arrive early. There was no apology and the front desk was pushing for me to purchase a membership! I was dissatisfied with my experience here!
The most highly skilled massage therapist I have seen so far! I would be a lifetime member if I lived nearby.
Two scheduling errors in two days!! Scheduled a massage for 2 members of my family and for myself. When we arrived, my two family members’ appointments we on the books but mine was mysteriously canceled and they were unable to accommodate my massage. The manager got involved and I rescheduled the appointment for the next day. When I arrived for the appointment my appointment was again canceled. The manager attempted to recover the business but she and her incompetent staff dropped the ball and in the end made the situation worse. Until they put someone in place that knows what they are doing...avoid the place at ALL costs.
I have NEVER written a review but felt the need this time. While my massage was amazing unfortunately it was overshadowed by the facial which was the worst I have ever experienced. The woman slapped a bunch of product on my face and that was it...no extractions, no massage, nothing! The front desk receptionist told me that she will add a note to my profile not request her anymore. Needless to say I will be canceling my membership and finding another place
Amazing!! Gilbert and DJ were awesome
This was the worst massage I’ve ever had. I received a gift certificate and was looking forward to my massage. I told the masseuse the areas I wanted focused on and he totally ignored that request. He also used his forearm a lot which felt gross because his arm was very hairy. When I asked not to use his arm so much he did a lot of what felt like poking. I’ve had my fair share of massages and I’ve never been sore after a massage like I was with this one.
I had a membership to Hand and Stone. I signed up with a friend of mine and somehow they got our information crossed. Each time i would try and schedule an appointment they would contact my friend. I tried unsuccessfully twice to have the information updated. Each time they said they could not find where her information was coming from. I finally got fed up and cancelled the membership. I had not used the membership in 4 months because i was not satisfied initially. After i cancelled, I come to find out they charged me again! I called and they said it states in the contract they will schedule you for another month after you cancel. I already have 4 months i haven't used. This is a rip off! The services they provide you are not worth the $49.95 and then they add additional charges so you will end up paying $50 dollars more each month. I wish i had NEVER heard of Hand and Stone. Do NOT do their membership, it is a scam and waste of money!
I personally have the best person there. The staff has its ups and downs so I cancelled my subscription. Management scares me when they never ask why I was unhappy.
Kimberly gives the best facials I have ever had. I fall asleep because I feel so relaxed. Will never go to anyone else! I highly recommend this location and Kimberly. Staff is very kind and very professional.
Awesome location. It is very relaxing on the inside and the staff is professional and friendly.
Just had a massage it started wonderful on my upper back was amazing after that part the rest was pretty much rubbing oil on for a few seconds if the rest of the massage was like the upper back it would me amazing but just went down hill there is definitely room for improvement maybe try new place
Most Relaxing place I been in a while.
I saw a young man named Fitz and he was great.
I really loved my facial service! The products that my esthetician used were plant based and it was the most relaxing facial I've ever received at a spa. I left with glowing skin and I Will be back. It was well worth it!
Very friendly and accommodating staff!
I call at the phone to make a appointment of $30 Dallors of massage and win I went in she told me that it was$69 and he did not like it Me and my husband win one day. And my husband was the one how got the message and he did not like it cuz he hold me that the guy how was doing it was burning his skin with the rocks. I won’t never go agen
Michelle was my massage therapist. She did an awesome job. She did such a great job that my wife and I became members!
My first time ever at Hand & Stone and it was absolutely fabulous! Staff was incredible and Mariah has the best firm massage EVER.
A recent new member. The front office staff is friendly. The massage therapist was also friendly and helpful. She listened to my requests and followed through on those requests (focus on the shoulders and higher pressure). Initial booking online was easy. The only not so positive experience I've had is getting my user name established on the company website so I can continue booking appointments online as a member. I was informed this is an ongoing issue with the website, and it appears it's an issue to be resolved by the corporate office.
I plan to cancel my package. I purchased a package after my 1st visit willing to give it another try. I was explained the packages one way, but when I go to use it, there was a different explanation...problem #1. Problem #2, on my 2nd visit last Saturday, I'd hope since I got a different provider it would be better. The provider asked all of these questions, is there an area I want her to focus on, etc....only to give you the same standard rub down. Oh not to mention, on the 1st visit I did an add-on for a hot towel rub on my feet...lol, literally she wrapped my feet with a hot towel, gave me 3 good rubs on each then took the towel off. Really, that was a $10 add-on?!?! Both times I left feeling like I just had someone rub me down for a long time with lotion. Neither time did I feel like I'd just gotten a massage. I brought someone along both times and needless to say, I don't think they where impressed either. But the facility was nice and clean, friendly employees, decent customer service, just a poor massage. As for the massage...Thanks but no thanks, I can get a better massage for a lower rate somewhere else.
Love this place. Professional people and good cosmetic. Great value to price
Very clean and professional. Polite and well informed staff from front of the house to professional staff. Great facials and hot stone massage.
I have experienced many spa days/spa services at many different locations in DFW. This was one of the most disappointing. Me and my boyfriend we're getting out of the car to go eat at Buffalo Wild Wings on Saturday evening and on our way in saw this location. My boyfriend asked me if I wanted to step inside and ask if they had availability for a couples massage for the next day, Sunday, while he went in to BWW and got us a table. I stepped inside to be greeted by no one. I stood there for five minutes looking around the waiting room and called out "Hello". Still nothing. I could see a door behind the front desk leading to an office or something and the door was slightly cracked to where I could clearly see a person sitting at a computer desk blatantly ignoring me. I decided to call the office from my cell phone (while still standing in the lobby alone). The receptionist answered from somewhere in the store and put me on hold. A young girl finally emerged to greet me from the back. She asked me if I was the person that just called her and apologized. I accepted and went ahead and booked an appointment with her for a couples massage the next day. I had told her I would like to book a 60 min massage and she said that was fine. When we arrived for our 4 o clock appointment at 3:45 on Sunday we were seated in the waiting room, never offered water or any beverage. We finally were taken back to our massage room at 4:13 PM. We then laid in the room waiting for our therapist to enter for about 7-8 minutes. We both had asked for deep tissue massages with deep pressure. I had explained that my upper back and hips were tight and needed extra focus but would still like a full body massage. After we started I asked for more pressure because it was very light and she complied for about five minutes and then went back to light pressure. She spent the entire time on my back and hips then spent about 5 min on legs/feet and arms/hands. The therapists notified us that we were finished and the clock read 4:57. When we walked up front my boyfriend asked about the time and she said we had purchased 50 minute massages. If she would have notified me about this ahead of time I might have purchased 80 min because we actually did want a full hour. The price was what most places charge for 90 min and we actually got about a 34 minute massage. THIS PLACE IS SO UNPROFESSIONAL. I would not waste my money here again. I left with no relief.
Great service and very professional. Prices are reasonable. Would come back again.
Wonderful experience from start to finish! The ladies at the front desk were super sweet & helpful, the room was peaceful & relaxing, and the massage was just heavenly. Looking forward to my next appointment!! It’s rare to find such excellent service these days!
Had my first vist and it was great. The aesthetician was very knowledgeable and took time to understand my skincare goals. The treatment was very relaxing and I left there looking and feeling great!! I definitely recommend this place if you want to get a great facial!!
I've been to this location for several years. They have great ambiance and are attentive to customer needs. I have recommended a number of co-workers and friends that live in the area. They are extremely pleased as well. - Squire
Leon Thomas I.
Friendly courteous staff, professional dacor, affordable prices and amazing service. I absolutely LOVE this place. I can't wait to go back.
I have been to this location several times and have never been disappointed. I highly recommend Hand & Stone! The facility is clean and the service is awesome!!! Great and friendly staff!!!
Had a fantastic time! Felt like a million bucks after my massage!! Staff was awesome! Nice and clean! Would definately go back!
My girlfriend and I went and it was an amazing experience. Friendly and professional staff and the couples massage was exquisite. We will definitely return soon
The staff was so friendly and they were really concerned about what I needed worked on and they did not spend all of the time on one location on my body! I love hand and stone and I look forward to my next visit!
I bought my wife a gift certificate for her birthday. She absolutely loved it. Great service and a very professional atmosphere. We highly recommend this place!!!!
Me and my girlfriends went here to get a massage. None of us were satisfied with the service. We paid for a 60 minute massage and only got 25 mins. The massage wasn't the best either (I've had better by interns) The staff didn't seem to care that we were not happy.
Professional staff and quality services for a great price .
Bharati Nair U.
I got a deep tissue massage here and totally loved it. My masseuse knew exactly how to work on my pressure points and removed the knots gently. She even gave me some tips on how to avoid getting knots in the shoulder. After the massage, my muscles were less tense and more relaxed. I would definitely recommend this spa for their deep tissue massage.
I am really disappointed on how they treat new members at this location. My biggest issue is the way they treated my wife and I on our second visit. I think it's important to mention on our first visit they strongly pressured us into getting memberships and gave us promises of savings and even excited us about there couples massage. On our second visit they offered us the couples massage room since we scheduled our appointments together. I was stunned when they told us it would be an upchange of $10 per person. They gave us the impression that it would be included in the membership. So I asked why there is an up charge for the couples massage. She explained that it was for a nicer room. She said it had a fireplace and the room was slightly larger than the normal rooms. I pushed back slightly and said, so your charging me more for a fireplace? She said, yes it's a facility charge fee. Being the optimistic person I am, I said I would give it a shot. When I got in the room I found that it was really not much larger in size, in fact it felt much more cramped and really didn't have a place to change. It felt cluttered and there was stuff everywhere. The fireplace was shotty at best. It didn't add anything to room and made a very distracting noise the whole time. Looking back on it, I should have just unplugged the noisy thing. The massage over was ok. I have had much better, but my person doing the massage was young and new, but listened to my requests. After the massage I was not even greeted by the receptionist, I approached the desk where she gave my a printout of there online website, saying this is the price for the couples massage. She never once said sorry, never empathized with our situation, and even rolled her eyes at my wife multiple times. When leaving she did not thank us for our business, and never said good bye or have a good day. The couples massage upgrade was not actually an upgrade at all. I actually think they should pay me to do the couples massage because the room was trash. Even worse is the receptionist. She was a rude young woman who clearly doesn't care for the business or the customers. I understand you have additional charges for products and that made me confused and ask additional questions, but that is not a reason to treat my wife and I poorly.
my husband and I bought a monthly membership. They told us the price and even got us excited about the couples massage. When we went to the next appointment they offered the couples room, and then told us that they were going to to charge $10 more a person. I explained to them that they gave is the impression that the couples massage would be included in the price of both of our memberships. The front desk lady rudely arugued with us saying "We cant mention or write everything into the contract." During this entire process she never once apologized for the miss understanding, considering we are newly aquired business. When we came out of the couples massage, she had a printed copy of there online prices, to further instigate the sore issue. My Husband talked to her and was being polite, paid the bill and tipped appropriately. She never once apologized to him, did not say thank you for the business, did not say have a nice day or even good bye. Overall not impressed with this low quality customer service.
Wife and I went here for our 1st time on 4/6/17. Had a great experience, Kat was friendly and very helpful with the check-in process. Corey was amazing and my wife says Johnathan was awesome.
I have been going to Hand and Stone in Frisco for a while now.. I have had a couple massage therapists and they were great but they left.... The last person I had was Angie and she was terrific... I highly recommend Hand and Stone !
I'm a wedding planner and I go to every spa I can to test them out for my clients (tough job but somebody has to do it). Hand and Stone services have all of the luxury without the high prices. I get free services as trials all the time, but I choose to pay the fee for Hand & Stone to treat myself each month! I'm more relaxed and my problem skin is clear from their awesome facials!
I have really enjoyed coming to Hand and Stone. The spa is clean and smells great! I love the facials I have received from Natasha! She knows her stuff! All the massage therapists I have tried I really like. I use different ones depending on what I need the most. There is no pressure to add on services or buy the products.
I love Hand & Stone. Everything I've done there was great! Natasha always did a wonderful job with my facials & all the other services I had done. I'll continue to go to Hand & Stone. I go to their Frisco location.
I switched from another massage membership place because I couldn't get a consistently good masseuse. I love Hand and Stone. They are clean, professional and consistent. I've also used their facial services. They are amazing!
I love getting facials here! Their staff is always helpful and I come away feeling refreshed!
Great place. Very clean and comfortable. I highly recommend Hand and Stone.
I Love Hand & Stone in Frisco! The spa is very clean, and the staff very professional. Massages and facial's both are wonderful and relaxing!
The staff are very professional. The spa is very clean. I've only had facials there, but did the best facials I have ever had. I would highly recommend Hand and Stone Massage and Facial Spa!
Notice the 5 stars, that says it all but I also have to say how awesome the staff is. From beginning to end I love this place. Martha is strong, and Seth can break and fix you in 1 hour, Sarah is very calming and sweet. Depending on what you need they got it. Been going here for 1 year :-)
Wish I could write a review about the massage, but since they called to cancel our appointment for a couples massage 3 hours before the scheduled appointment time, we never had the chance to go. When they called to cancel, I was told that they would email me a coupon for the inconvenience, but we never received that.