I have been going to Hand & Stone in Frisco for a couple of times and Maria is your go to person to do your facial! She great at communicating and showing you step by step what your skin needs! My massages have also been great but they have been always changing me to different people to do my massages cause the girls relocate or leave…. Over all I highly recommend Maria
Jennifer is my go to person! Best masseuse i've ever had and highly recommend her! Also the facility is always clean and recently the front desk has been so friendly and helpful.
I have been going to Hand & Stone in Frisco for a couple of times and Maria is your go to person to do your facial! She great at communicating and showing you step by step what your skin needs! My massages have also been great but they have been always changing me to different people to do my massages cause the girls relocate or leave…. Over all I highly recommend Maria
Jennifer is my go to person! Best masseuse i've ever had and highly recommend her! Also the facility is always clean and recently the front desk has been so friendly and helpful.
Maria at hand and stone has transformed my face! I have never had clearer skin! She has such vast knowledge and loves to share that knowledge with her clients! If you are tired of your skin not looking its best go to Hand and Stone in frisco and ask for Maria!
Great service by Maria
Jennifer did a great job at my deep tissue and CBD massage. She focused on everything I requested, and I highly recommend her!
Lanette Dupree M.
Hand and Stone service is always top notch. My husband and I love Jennifer and her Swedish, Deep Tissue Massage and Salt Stone massage. Her professionalism and pressure are perfection!!
I love Sheena! Got a facial here today and it was 10/10 amazing. Very relaxing
I just had the best facial! Sheena was amazing!
I have been coming here for over a year and my experience is always top notch. Jennifer is a miracle worker !!!! Best massage in Frisco!!
Today I would like to leave a review about Jennifer at Hands and Stone Frisco, TX location . Amazing deep tissue massage . I had pain in shoulders, left wrist and low back. I was not able to do some daily routines because of pain . She did some magic, literally! Thank you Jennifer ! Staff young ladies at the desk we’re super friendly and helpful too . I give five and highly recommend this place.
The front desk service was helpful and incredibly kind. I signed up for a membership after my first massage with them today. We did a couples massage with Hot Himalayan Salt Stone enhancement with Leidy -Kelsey and Maria. I also added the deep tissue massage with Maria. AMAZING! We are so happy with the service we received from beginning to end. The masseuse was very attentive asking questions along the way to make sure I was comfortable the entire time.
It was great;!!! LeeAnn & Ali was absolutely great will be returning. Clean and pleasant atmosphere .
My sister gifted me a massage or facial in May for my birthday shes a member in NY. I finally redeemed it on 8/26/21 and I have to say my first impression was very positive from the moment I was greeted by Allie. Maybe it was in the intrancing aroma that hypnotized me but I felt very relaxed from the moment I entered. Nicole was my masseuse and I opted for a full body massage that I didn't want to end. As I was leaving Allie mentioned to me about the membership, flexibility, plus perks and waiving the enrollment fee if I joined that day. There was no pressure and I'm of the age that I've been through a lot of these point of sale endings that I polietly declined offer. In conclusion I spoke with my sister and she had nothing to say but great things about being a member plus if for any reason I decided I was done I was not obligated in anyway with a 30 day noticed. This membership is probably going to be more of an addiction. My appt was 11:00 and by 4:30 I was back speaking with Allie about joining, which I did. I had no idea she was the manager, what an outstanding enthusiastic individual you have working for you. People like this are indeed a great asset to your company and clientele. Happy First Time Client...
CHOOSE ANOTHER MASSAGE PLACE. If I could give Zero stars I would. I had absolutely the worst experience ever. I am pregnant and was really looking forward to getting a massage. At first they wouldn’t accommodate to the pressure or firmness I requested which was already a red flag because I’m asking for a specific service and they already told me I had to stick with who they put me with and the pressure the masseuse does didn’t match what I wanted. Before we could even start the masseuse told me she wasn’t going to give me a massage because she doesn’t do prenatal. I booked this appointment more than A WEEK in advance. It is very unprofessional to attach me with someone who doesn’t even do prenatal massages. To make matters worse they told me because she wouldn’t do it I had to reschedule. This place is not accommodating AT ALL they made a mistake and did NOTHING to fix their error. I came in for a service and due to their mess up I couldn’t get what I wanted and very much needed. I don’t have time in my schedule to just come back whenever it’s convenient for them. For this establishment to make this big of an error and do nothing to fix it is immensely unprofessional. Will not be back.
Great service provided by Kimberly at my visit to Hand and Stone. I was able to see instant results right after my facial. Definitely coming back again!
Vemula Kranthi K.
I had an excellent facial with LeeAnn! She is very knowledgeable and caring. My skin looks great and I feel very relaxed. I would highly recommend!
My one hour full body massage with Jade was AMAZING! Just the prefect amount of pressure! Next, my facial with Kimberly was so relaxing and helpful as she helped me choose better products for my skin. Very nice and helpful staff! Highly recommend!!
LeeAnn was AMAZING! Best facial I’ve had at hand and stone. I will defiantly be coming back to see her she was so sweet!
Jennifer is hands down the most amazing massage therapist I have ever been to.
Jonathan was amazing!!!! Give him a raise
Maria did a fantastic job on my first ever facial. Definitely returning. Thanks!!
Leean did an amazing job with my facial. She was attentive and gentle.
I highly recommend Jade if you are a light pressure person. I prefer light pressure (but not super light), and yet typically still feel some discomfort and tender areas when I ask for light pressure. Jade was the best light pressure I’ve ever received! He listened to my specific area requests and was very respectful!
I got a dermal infusion done by Kimberly and she is the best. I would repeat.
Jade was great!
Sheena gave a great facial!
Pavan Kumar V.
Excellent place to get yourself relaxed. Got the facial, Pamela was well experienced. Happy with the service.
Maria did a wonderful job! I am very pleased.
Jennifer was amazing! Best massage ever!
Lanette Dupree M.
Jennifer L at Hand & Stone in Frisco, TX is wonderful! She listens to your concerns to help alleviate pain and remembers your pressure preference at every visit. ????
Jennifer is the best she gives world class customer service. The new management team is the best!
Amazing experience! Jennifer was incredible, listened to my needs and made me feel so relaxed. Can not recommend her enough! The front desk staff was also incredible, very sweet and personable. Great place!
Hand and Stone is amazing! Today I got a facial from Maria. I got the Dermalinfusion treatment and it felt amazing. I’ve never seen my skin so clean before. I highly recommend this place for facials as well as massages. Great people and and a wonderful time
Had a facial with Maria and she was THE BEST ! She explained everything there was to know about my skin and everything she recommended . I will definitely will be back to see her !
Total 360 this is an amazing place for relaxation
I have been to this H&S location as well as others in different cities. I’ve never had an issue with getting facials here and Leanne was to die for. Best facial I’ve gotten! She was a sweetheart. The negative experience I had included a “massage” that 1. Started VERY late because my masseuse stood there and talked nonstop before I could even get undressed. 2. Once I was laying down, she was rustling towels around and took her time. It had to be at least 20 minutes after my appointment time. 3. She starts “massaging” me, but there was 0 pressure. She was rubbing lotion on my back like someone does when you get sunscreen on your back. No pressure was applied for more than 3 seconds. She did not massage or touch my shoulders. 4. She called me “healthy” which is definitely meant to mean fat, let’s not pretend otherwise. She talked the whole time about how our bodies heal by eating vegetables and she made subliminal messages about not needing man made stuff (probably talking about COVID vaccine) to heal ourselves. Kinda weird. 5. She kept laying towels over my body and gently, very lightly squeezing my skin and then picking them up. This accounted for most of my massage. 6. She again, didn’t touch my shoulders or neck. Barely touched the bottom part of my legs. My massage lasted less than 40 minutes even though it’s paid for an hour. 7. I then get a facial and Leanne gives me more of a massage than I got the previous hour beforehand. Sad. 8. I spoke with the manager and she said I can get some hot stones or something for my next $70-$100 purchase. Refuses refund or credit, won’t reschedule to makeup for the hour of lost time and hour of lost money. She’s responding to all of these reviews saying to give her a call or email, but she won’t actually rectify any situation. How is my experience acceptable? I won’t be coming back ???????????
Jennifer was by far the greatest therapist I ever had. Booking her every single time. Most enjoyable massage experience! Nubia the receptionist was so polite in assisting all of my questions prior to the massage and afterwards. I cannot recommend a better place! 10/10
Pamela did an awesome job. I have my facial with her & she is has done
LEO, you are MAGIC! Few people know therapeutic massage therapy. Leo, you have the hands of a God. Thank you, Sir'!
I came for the first time to Hand & Stone in Frisco (Preston) with very high expectations and in need of relaxation. I was greeted by Jordan who was courteous, profesional and diligent at the front desk. I was taken to my room for a massage session with Jennifer (Chong Juan) a Chinese woman with poor English skills and a horrible attitude. She proceded to explain that her massage was mainly “elbow massage” and when I questioned her about that technique she was bother about my inquiry. The massage lasted 20 minutes of elbow pressure and when I questioned her about this she told me to leave and stormed out of the room. What an unpleasant experience.
Jennifer is an amazing massage therapist. Finds all of the problem areas and fixes them!
My face has felt wonderful. Maria is awesome!! I will be back
Maria did a wonderful job and I like the service that I received.
Maria did a wonderful job on my facial! She told me step by step everything she was doing and why & she even extracted my black heads! It was a wonderful experience. She gave me all the products I would need to use , plus extra tips too! 100% recommend going here !
I was excited to get my facial done here but was disappointed with the experience. Maria did facial for me. She told me that facial would be 50 mins and not 60 as it is advertised. Those 50 mins included me unchanging and changing back , so the facial was just 40 mins in total or less. Which is unlike other places I get my facial where they go an entire hour. Also, my facial did not include neck and shoulder massage which again most places include on their facial. In fact I even have gotten hand and leg massages during facial treatments before. I was only given a scalp massage. Disappointed with my overall experience. I was hoping for much more with the $155 I spent.
Maria was great and provided helpful information for my facial!
I have been visiting this place since long time and very Happy with their services...Especially Kimberly is superb in her job and very professional...????????
I went in for my 1st facial and Maria was my esthetician. She was very professional and has great customer service. She provided great recommendations as well! Thank you Maria.
I had Jennifer do my Himalayan Salt massage, She is my favorite and knows how to work out my muscle tightness. Very professional .
Maria was great! She was very warm and friendly and gave me great information about my skin care needs Will definitely come back again and visit Maria!
Jennifer does an awesome job. She works very hard to give me the customized massage that I need. If you want a deep tissue massage that tackles your trouble spots and makes a big difference in how you feel, Jennifer is the therapist for you.
Jennifer is the BEST, if you have any kinks, stress, aches, or pains, don't hesitate to ask for Jennifer Deep Tissue massage ???? ...and be prepared to be Fixed
Jennifer is amazing! She anticipates my needs and works with the right amount of pressure. Excellent job!
If you were trying to surprise your wife with a massage only to be cancelled by the spa, this is definitely the place for you! Not only that but giving just 3 days advance notice leaves me zero other options for a Saturday morning appointment. Yes, individual circumstances come up, but offering no solutions for a customer is unacceptable. I asked what can be done, answer: “have her come in 8 full hours after the original appointment for an opening”. When told that won’t work, I was met with silence.
I had Maria doing my facial today; she’s a very sweet lady. She always makes sure that you’re doing okay when she applies different products to your face. She was just very professional and great:)
I came in for a Swedish Massage due to pain in my lower back because of WFH in a terrible desk chair. Chongjuan (Jennifer) did such an incredible job! Just the perfect amount of pressure. I came out of there feeling so much lighter. Highly recommend her!
Jennifer was very professional and gave the best deep tissue massage I’ve had in a long time.
Jennifer did an awesome job! She asked if the pressure was good and adjusted
My experience with Maria has been wonderful. She had great recommendations for my skin and I could see results right after my session. She also topped it off with a great head massage. Can’t wait to schedule my next session soon!
I’m very disappointed in the way this location handled my need to reschedule an appt. I called at 2pm to see if I could reschedule my 8pm appt because I found out I had to go out of town unexpectedly. The girl that answered the phone told me I would be charged for half the amount of the service per their company policy since I was cancelling within 24 hours. I explained it was due to circumstances beyond my control and I would reschedule to next week when I returned and would appreciate it if they granted me an exception, She put me on hold to ask her manager, and of course, the manager said no because I wasn’t a club member. Its really a shame because they weren’t more understanding because they have lost a customer for life, I get company policy but sometimes kindness can inspire a very loyal customer. I normally use Sienna Massage but was given a gift certificate here from my kids. Needless to say, I will be back at Sienna massage where they have more empathy for life situations and realize things can and will happen to customers and sometimes with their massage therapists. I have always been very understanding when a massage therapist was sick or had a personal emergency. I certainly did ask for credit for half of the service. UPDATE: I did email the manager per their request and so far they haven’t responded back. Tells me it was a canned response to a bad review and they didn’t really want to make it right.
My Complaint is not with the lady who did my massage but with the management. Caroline was hard to get in touch with for termination of my membership for over a week for the reason she says "was locked out of her email account for most of the April". How can a manager of a spa service not have access o her own email for over a month?????? NEGLIGENCE!!
Jennifer did a great job for my postpartum massage. Definitely recommend her
Maria was great!! She did an amazing job with my blackheads and I will be going back!
Very helpful and educated on products very happy with our service today.
Had a facial today with Maria! She is awesome! She was very honest with me about my skin and what it needs. I have sensitive skin and she respected that. She also took the time to talk with me about my teenage son’s acne issues and gave me some suggestions like washing his pillow slips and towels every night. I will be making an appt with Maria for my son a facial for his acne and I would love to treat myself to another one of her facials ????
I went today and Maria and Ranee was amazing and I will be going back.. The whole staff was amazing
There staff is very rude and have bad attitudes.
My fiancé and I went for facials and it was a great experience. Maria did my facial and she was absolutely fantastic! She knew exactly what my face needed and I am still glowing the day after. She also recommended some great products as well as a routine to follow. They will definitely see me again :)
Nick did amazing job on my massage for the last 2 visits, will deff be back to see him each month!
I went and saw Blair for my first facial ever and it was amazing. She took the time to listen to my skin concerns and explained the best services and after care for me. I will 100% be back to see her. Amazing experience and knowledgeable staff!
Maria did an amazing job! I haven’t done anything like this in quite some time and I was a bit nervous coming into it, but the results speak for themselves! Couldn’t be happier! If your on the fence, don’t be!
Maria is amazing. She made me feel so relaxed!
I had a fantastic experience with Blair- who did my facial in preparation for my wedding- and Camille, an amazing Massage Therapist. They were extremely knowledgeable and know an incredible amount about technique, products, and overall body care, I will certainly be back soon!
Hands down best spa I've been to in awhile! Blair was awesome! Everything from professional, fun and a clean place! Would definitely recommend this spot to friends and family. Blair gave me a facial and I've gotten compliments for week's after! I like to think I look 4-5yrs younger! ???????? Thanks again
Tony K. U.
Great place! Blair is one of the best estheticians - simply wonderful! Thank you Blair!!
My service provider was Maria and she is amazing. She is really knowledgeable and suggested treatments that will help me with my skin. She made me feel comfortable and I already saw a difference in my skin when she completed the treatment. I will definitively be back.
Eric, hands down, gives the best massages ever!!
I had a really good massage with Jennifer L she went above and beyond for me
Maria was awesome! She provided me with excellent service and a daily plan to help me reach my skin care goals. She was very thorough with the facial examination she provided me. I am glowing! ????
If I could give 0 stars I would !! TERRIBLE communication, TERRIBLE professionalism, TERRIBLE management. They clearly do not know what organization is. They just steal your money!!! Be aware!! Please save yourself the trouble and go somewhere else !!
Maria was great! She educated me on her profession and provided and exceptional experience. I now have a better understanding of how to take care of my face! She was awesome!
Jennifer was my massage therapist and she did an amazing job I would definitely recommend going and would definitely recommend seeing jennifer
Blair was so knowledgeable on a couple of my skin needs. She was sensitive to the acts to get rid of and repair my skin issues. I would highly recommend Blair for any skin needs you may have!
This was my first visit to Hand &Stone Spa in Frisco and I had a great experience. Maria was my esthetician and she was so patient and knowledgeable. I booked another session for next week!!!
Do NOT go here!!! These people are so unprofessional and poor communicators. They practically ruined my birthday. If I could leave them 0 stars I would. My husband scheduled a massage and facial for me weeks ago and 15 minutes BEFORE MY SERVICE they called to cancel my massage. No compensation offered, no attempts to make it right, just "oh we can still get you in for your facial". These people are horrible and I do not suggest you go there!!! BEWARE.
Enjoyed the facial and the massage was pleasant. The staff is nice.
Jennifer is the best masseuse I have ever had! Maria is so knowledgeable regarding facials and skincare. This place is the absolute best!
I had a dermalinfusiin facial with Maria. She did an amazing job. My face looked brighter and smoother. Thanks Maria!
Maria did my facial, and she did an excellent job! My skin is very sensitive and reddens easily. She calmed my skin and did such a great job with the extractions.
Maria did my facial and she really took care of my skin. I have sensitive skin and she took the time to tailor what she was doing to my skin and it’s needs and also gave me a routine to do.
Blair did an overtop amazing job! She is so personable and made me feel super comfortable. She went above and beyond on my facial. Will definitely be back soon! Thank you Blair!
Great facilities , friendly staff . Blair is an excellent specialist ! explains the procedure very clearly. very nice and patient with clients. I will gladly recommend it to my friends and acquaintances.
I came in for a facial mostly to get extractions, but Blair was helpful beyond that. I told her what my current skincare routine was and she was able to pinpoint that I was over-exfoliating, and she adjusted my facial a little bit to help soothe my skin! During the facial, Blair was super sweet and definitely made me feel like I was in good hands. At one point, she said “I know how frustrating it is to deal with acne, so don’t worry we’ll get you taken care of,” which was really assuring to hear. She performed extractions on my cheeks and forehead and none of them left any scars! Afterwards, she recommended a new skincare routine for me and emphasized that I need to repair my skin barrier and lock in moisture, so I’ve been using a hyaluronic acid serum and the dermologica moisturizer that she recommended. My skin has been looking much brighter and clearing up very quickly in just 5 days. I’ll be coming in for another facial in a couple weeks :)
I have been going to Hand and Stone for years. Blair is definitely my favorite esthetician there. She is super professional, giving advice when asked, and helps my skin glow!!
Visited Hand & Stone and Maria provided the most amazing Ultra Hydrating Dermal infusion facial. She is just wonderful and has such a beautiful personality. I’ve seen her a couple of times already and every treatment is just wonderful.
Absolutely incredible and so very relaxing. Jennifer was amazing!
Maria is professional in taking care of skin. She has taken care of skin and my brown pigment. She had done a fantastic job and provided me suggestions of products to take good care of my skin
Dinesh Rao K.
Maria is just awesome. She helped me to get rid off acne.
Maria did such an amazing job on my facial! I recommend her 100% so well worth it
Kimberly is the best facial Esthetician, definitely recommend her at the Frisco branch
I used to go to the Hand and Stone in Carrollton off Marsh I think. I started going to Frisco location because of Blair. (ask for her, don't know last name). She asks great questions and gives personal recommendations. Especially as a Man who doesn't know much about that sort of thing. Can't wait for my next appointment!
Ask for Blair. She is the best.
This place is a scam don’t go. Horrible service
Blair was amazing. Excellent service. Felt fully restored and refreshed after my facial. Thank you for all the helpful tips and look forward to my next visit.
I have had a lot of facials and Blair is the best esthetician I’ve had. She has an amazing touch. She is knowledgeable, caring, and smart. You will not be disappointed
The employees were kind and welcoming. However they were overwhelmed by a flood of guests, my appointment started 10 minutes late. I was given a very new therapist, who was not well versed in the therapy I needed. She basically applied lotion on me, and after telling her I had some pain in my neck she kept rubbing my scalp, had me on my side on my shoulder rubbing my shoulder blades. 0 experience. I don't appreciate being anyones guinea pig and paying for it. they push the hot stones so they don't have to do any work. Bought a facial for my friend, and the woman upcharged him 80.00 worth of extra services he didn't want and never told him the costs. Unaccepatable. This place is just money hungry and could care less about servicing you. WILL NEVER RETURN
Blair was really great!
Maria was my LE and she was amazing and super knowledgeable! Highly recommend her to anyone needing a good facial :)
This was my first facial ever and was an amazing experience. Maria took her time to explain the process and the at home care I should be completing. She recommended products for me to use and explained how to use them properly. I will definitely be looking into getting a monthly facial from here on out
Maria was amazing and was able to give me a detailed plan to give the natural glow I’m looking for.
I scheduled a couples massage and when we arrived they told us it was only scheduled for one person then they gave us a million stories on not being able to get us in but I dont think they wanted to schedule black people
Great facial! Everything was so relaxing. 10/10
As a first time visitor, I learned a lot about my skin. My esthetician, Maria, was very professional and knowledgeable, and did a wonderful job!
I saw Maria for a facial at the Frisco location. She did a phenomenal job and I am literally glowing! She was very sweet and it was overall a great experience.
Maria was awesome and a he did an even better job taking care of my skin!
I had Maria and she was amazing! She gave me advice, tips, pointers, and how diet affects my skin as well as how I should maintain my skin. Thank you Maria! Your amazing!!!!
Jennifer at this location is beyond amazing! I have been a customer at this location since opening and have tried many therapist but there has never been anyone that can work the knots out and deep tissue massage like her. Go see her I promise you will beyond pleased.
I did not have any kind of experience at Hand and Stone because of complete lack of communication. Upon arrival, I was told they have bad news for me because my scheduled therapist did not show up. No one bothered to call and notify me. They did offer the next available appointment within 1.5 hours, but I was having really bad back pain and need help at the scheduled time. I wound up going a mile down the road and getting the massage I very much needed. I will not be considering Hand and Stone again as a simple lack in communication, especially as first impression, goes a really long way...
I had a great experience with Maria for my very first facial! She was very knowledgeable and made me feel comfortable. Definitely will be back to see her!
Just had the most amazing facial with Maria. She had so much knowledge and made sure to let me know what she was doing and why. She gave me so much information and tips on how to help my skin issues. I will definitely be booking a follow up appointment with Maria!
excellent service my favorite hand and stone in dfw
Extremely disappointed in my experience with them. Booked a couples massage 24 hours in advance and when we arrived we were told that they wouldn’t be able to get us in due to one of the therapists running late. Would have been nice to receive a call or a text before driving all the way out there. All they were able to do was apologize and give us a $10 coupon for a $200+ service. Definitely will not be returning.
Very poor service and communication skills. I booked a 9 am service 24 hours prior to my appointment date only to be turned away as I arrived on time for my session. Was told that the therapist was not on time and was running very behind. All I was offered was a “sorry” and a $10.00 dollar coupon off of a $200.00 service. TERRIBLE and I will never come back!
I got a massage for my birthday and I LOVE THIS PLACE!! They were so personable and easy to talk to. The rooms were clean and so relaxing. The front fest receptionist was so friendly and My massage therapist was a PRO! She actually listened to what I wanted and did such a great job!! I can’t wait to go back!!
I have been going to Hand and Stone Massage for over a year now, and Jennifer is an amazing therapist! She listens to what you are needing and works the areas you need. I highly recommend Jennifer and Hand and Stone Massage to everyone!
Maria did my facial and she did a awesome job, she really has my face with a beautiful glow. My massage was also done by Renee she really was good with her massage they both were excellent!
Maria was amazing and gave very good feedback . Thank you!
Maria gave me an excellent facial and Camille gave me an amazing massage. Will definitely come back again!! Very clean facilities and great reception staff!
Maria was very professional and did excellent job with my facial. Good communication and very professional.
Kimberly does amazing. I always feel so taken care of and she has the best interest in my skin health. She is incredibly knowledgeable and I always leave feeling more motivated to take more care of my skin. Highly recommend Kimberly.
I am very happy with the location on Preston in Frisco! I have been a member for close to 2 years. Jennifer is my massage therapist. She is extremely talented and effective. She has relieved so much pain and tightness. Try the Himalayan Hot Stone. Beneficial!
I did a Facial today, and Maria did amazing job. 10/10, friendly and professional! If you get a Facial ask for Maria!!
Maria was absolutely amazing !! she did a wonderful job on my facial and gave very helpful tips for my skin !! definitely recommend making an appointment with Maria if you ever need a facial at this location !!
I got a great facial from -Maria. And not only she left me feeling with a glowing skin but also gave me good knowledge of skincare and great tips. I highly recommend booking with her she has amazing facial techniques and knows what she’s doing an also amazing job at following c19 guidelines.
Maria is great she made sure to give me what I needed and was very gentle with me I will definitely come back!
I had my first facial, and Maria took good care of me. She gave me recommendations based on the condition of my skin, and I was impressed with the results.
Maria is really professional! I relaxed and take a snap, when I woke up, my skin is fresh.
Blair is very good and professional, I am really enjoy. Definitely will comeback
Blair was absolutely amazing as my aesthetician! she was super informative and kind - a lot of fun to talk to! I left feeling relaxed and clean! best facial ever!
Jennifer provided the best upper body stretching deep tissue massage I have ever had. I am returning next week!
Jennifer did an amazing job
Maria was amazing. She did a great job or explaining and helping through the facial process. Very friendly and knowledgeable. She is a great person to work with.
I started coming here for monthly facials, it’s been the best thing for my skin! Maria is GREAT and if she’s available, try to see her :) Everyone here is wonderful, and I actually like the Clarity line of products that they sell here. Membership here has definitely been worth it!
Maria was excellent! I did the derma infusion and my skin is glowing! Highly recommended.
The Service Provided and the Provider Maria I give a 5 Star Plus, I got a facial from Maria and it was Fantastic! Maria is very Kind, Knowledgeable and gives a great and relaxing facial. The 3 Stars is for the check out process, it is always a challenge to use “Packages”, because of COVID I was unable to get in as much as I would have liked this year. I have accumulated approximately $800 in “package credits”. It’s real money that I have paid and they have so it’s always disappointing that it is such a challenge to get the money applied to the service. Ultimately it worked out but not without frustration which is what one does not want after such a wonderful relaxing service. That’s the point of this business, so always disappointing to have challenges checking out. Also if I would have simply given a 5 star review they would give me a $10 credit. I would rather share with them what needs to improve to make the entire experience a pleasure.
What an awesome facial experience at this place. Maria is so knowledgeable, kind and takes care of you. I will be back to see her again!!
Kimberly Thomas did a fantastic job. I highly recommend Kimberly! She cares about her clients! Thank you!!
Maria did a wonderful job with my teen daughter’s skin. We will definitely be back.
All around great experience, Jennifer was the best!
Jennifer is the bomb
Amazing massage and facial. Ask for Criselda, best massage ever.
Excellent massage therapists ( and I’ve used a few) and Kimberley gives a wonderful facial. Highly recommended.
Jennifer is the best therapist I`ve ever met. She has cured my leg problem, I definitely will come back regularly, thanks!
Ok facial, not great.
I see Jennifer for massage and it is awesome!! Everything about this place is professional and calming and very clean. I am always relaxed when I come here. Jennifer is the best!
Go see Renee for the most relaxing massage treatment!! She is so kind and sweet. Very professional. She won't let you down
Maria was excellent! I loved my facial with her! Very knowledgeable, and knew exactly what to recommend for me!
I come here all the time for facials and massages. Maria for facials and Jennifer for massages! But everyone has always been amazing!!
Maria was amazing! I came out of my facial glowing! I will definitely be back soon to see her
Kimberly has been doing my facial for several months now. She is very organized in her notes and takes the time to explain what she’s doing. I would recommend her to my friends.
I thoroughly enjoyed my facial with Maria. She was very knowledgeable and skilled and am leaving feeling so pampered. I am looking forward to coming back for future service with her.
Normally I would go to Allen location but they are fully booked today. Decided to try the Frisco location for the first time. Jennifer did a fantastic job with my deep tissue massage. Will definitely coming back!
Went for my first facial today with Maria! She was so knowledgeable, and knew what she was taking about. She was processional and made sure I was comfortable. She recommended some products for me to use and also some tips on how I can stop the acne breakouts. I’ll definitely be back.
Maria did an amazing job on my facial this afternoon, very attentive to care and knew actually what to do to make me feel beautiful! Thank you so much, see you next month!
The management at this location is very poor. She doesn't train her employees which lack professionalism and simple customer skills. I will be reporting them to their corporate office.
Maria did my facial and was amazing!!! She is very professional and wry knowledgeable!! she told me exactly what i needed to do improve the acne on my face! i plan to go back to her consistently, she did amazing!!!
Maira was excellent!! She did a wonderful job.I would definitely recommend her.
Great first facial experience! Clean and calming atmosphere. Maria gives a great facial!
I LOVE coming here. Jennifer is the best deep-tissue masseuse I have ever had. I struggle with tension and knots all throughout my shoulders and back, yet every time I leave my massage, I feel like I am on cloud nine. As of recent, I received an amazing facial from Kimberly, too! She was so thorough - consistently asking if everything was alright and ensuring my preferences and comfort levels were met. If you get a chance before the end of the season, check out the pumpkin facial! Thank you Jennifer & Kimberly: I will be back soon! And thank you Hand and Stone for providing the complete experience.
Thank you Kimberly for an amazing facial and to Jennifer for a lovely massage! The front desk staff were fabulous as well. I will be back soon! :)
Absolutely love this place especially Maria this my second time getting a facial from her she does a fabulous work. She doesn’t treat my face just like any other face but really has concern about how it feels or looks. She does an awesome Facial. I do see the results. Thank you Maria
Marie and Renee and Shenna are all amazing. Shenna does a fantastic job with treatment! Renee listens to where the pain is and treats it so well. Plus, she gives you great advice on tips for when you are at home.
Sheena was absolutely amazing!!i had an express facial i loved every 30 minutes of it -Kadeem Johnson
Maria was amazing, and very helpful with my skin issues. I will definitely come back!
Renee at Hand and Stone is awesome. Recommend her all the time for a massage.
Jesus G. D.
Great service! Maria was a delight. Thank you!
Had a wonderful experience today. Maria was fantastic. Try a facial the next time!
Maria was AMAZING! Had the most incredible facial. Will definitely be back! everyone needs to book with her!
The massage and facial were both outstanding. Maria provided my facial and my skin was so supple and soft afterwards. She even made recommendation in skin care products for continued use. My massage was done by Jennifer and she was outstanding as well. She took care of all of my needs and painful sore muscles.
I have enjoyed coming here and get good service and massages from Camille and Jennifer! Unfortunately, the safety has become quite lax over the past few months, which I feel is a prerequisite for being able to relax. Today was the worst I have seen recently, when 2 of the 2 employees at the front desk were not wearing masks correctly (1 pulled down, 1 not covering nose) and 2 of the 3 guests I saw in the waiting area were not wearing masks at all nor asked to despite a clearly posted sign. The plexiglass barriers have been removed too.
Relaxing and enjoyable facial with Maria. She was very kind and knowledgeable!
I scheduled a hot stone massage and a facial. My massage started 20 mins after my appointment was set. The massage therapist was the nicest lady ever, but my massage was so awkward. It was not relaxing. Very quick and jerky. No pressure. Wasn't a true full body at all. I felt like I was just slathered down with oil and lightly rubbed. It was so noisy between the clanking of lids and stones and cabinets and talking. I had a facial with Blair and she did a great job and explained everything she was doing. Didn't give me any ideas of what products to use for better skincare though. Not sure if they push their own products or recommend outside products. My skin feels great though.
Jennifer is a great therapist. Amazing. Best anywhere. Great customer service from all.
Maria was awesome!!
Got an excellent Swedish and facial massage !!
Kimberly T. was absolutely amazing, gentle and so informative. I definitely learned so much about my skin and what it’s needing more or less of. Highly recommend!
Maria was amazing!! If you want an awesome facial go to the Frisco location!
I’m visiting a friend in the area, thank you Maria for a great facial! I almost fell asleep haha
Kimberly gives the BEST facials! Front desk is so friendly.
I had the best massage from Jennifer at Hand & Stone in Frisco. She is so so good and I recommend her highly.
Jennifer did an amazing job. ????????
I had an excellent facial with Maria! She is very knowledgeable and caring. My skin looks great and I feel very relaxed. I would highly recommend!
You must schedule your facial with Maria!! She is amazing! Robert helped me with scheduling my appointment and was flexible & knowledgeable! I will be back!!
China did a fabulous job with the massage, she recommended stretches to help in between massages and was very knowledgeable.
Kimberly and Jennifer are awesome! My facial and massage were both so relaxing. They both made me feel very comfortable and well taken care of. I definitely recommend this place!
My daughter and I are members but we canceled our membership due to a very bad experience from a girl name Jennifer, I normally go to Pierre but he wasn’t available, it was the worst experience I ever had she was very unprofessional and when I asked to come back and get another massage by the person I normally go to for no charge because I was so unsatisfied I was denied, I will never go back there again
I had a such a great experience at Hand and Stone Frisco! I got a facial by Kimberly and a massage by Renee and I could not have been more relaxed and rejuvenated. Definitely telling my friends and family to come!
Ask for Jennifer if you need a great massage!
Jennifer was amazing! Very polite and professional and I would definitely recommend her ????
Jamie & Kelly are the best therapists there! I live in Frisco but will happily drive further for this location.
Relaxing and Informative!!
Jenny and Camille always provide great service and listen to my needs
Jennifer is the absolute best!! Alway ask for Jennifer!!!
Amazing experience! Yasmin was incredible, listened to my needs and made me feel so relaxed. Can not recommend her enough! The front desk staff was also incredible, very sweet and personable. Great place!
No manager. Bad massage. Will still charge you even though you have complaints.
I just had my second massage with Dominique. He is absolutely amazing! He doesn't just follow a generic routine for every massage. Instead, he listens to you - both what you tell him before the massage and what your muscles tell him as he works - and tailors the massage to exactly what you need. Perfect pressure to be both relaxing and effective. The facilities are great, and the front desk staff are helpful and friendly. Will keep coming back!
It was great to be able to get back in for another massage. I did the Himalayan hot stone massage and it was fantastic! Ferrin was my massage therapist and she was excellent.
I drive way out of my way to come to this location because of Robert- his incredible customer service, and the amazing staff! I have gotten the best massages of my life here at this location! The customer service is outstanding and the massage therapists are the best EVER! Thank you Robert and your AMAZING team!!!!!
I has the best message from Jennifer and the most refreshing facial from sheena ! I am for sure coming back to see them both! That definitely made my weekend complete!
Better customer service. I signed up for a membership, communicated with the manager to cancel it 3 months ago and they convinced me to freeze it until June. Gave them my member number and the last four of the card and they "couldn't find" my membership. Now in June, 3 months later, my nonexistent membership gets billed for, not one, but THREE months when I asked to cancel months ago AND wouldn't have been able to go anyway due to Covid. Manager stopped responding to all communication after telling me they couldn't find my account. I became a member because Hand and Stone is my go to all over the country but, thanks to this, I will NEVER patronize them again. Biggest complaint online about them is exactly what happened to me - memberships that are impossible to cancel. Don't sign up! I'm now fighting with my bank, canceling a card and the location still refuses to answer any communications from me. What a SCAM!
This franchise location stinks. I cancelled my membership on Nov 18, 2019 and am still being charged the monthly fee. Repeated phone calls, all unanswered. Supposedly there is a new manager, Robert, and he does not return calls or emails. I would never use this location.
I have a lot of back issues. Getting a massage sounds great but a lot of times I just end up in more pain. I had a TOTALLY AMAZING massage with Camille. I will never go to anyone else! Camille listened to my concerns. She helped me to stretch without pushing too hard and causing pain. Morning are usually very very hard for me. I woke up the next morning and I actually felt energetic. I was able to go down the stairs with no pain. No way can I explain how amazing this experience has been for me. If you need a massage Camille is the person to go to. Thank you, Camille for taking such wonderful care of me.
She spent like 5 min on my arms and legs. Wanted a hot stone massage and did not get it.
The front desk team was fantastic; however the massage experience left much to be desired. I upgraded to Himalayan stone massage at the suggestion of the front desk employee. The purpose of the massage was for relaxation and stress relief. I had more tension in my back leaving the than I did when I came in. Needless to say the massage didn’t serve its purpose. $90 down the drain...
I am constantly amazed at the GREAT customer service. Allie the manager and Robert the district manager have trained an awesome team!!!!! Renee is an incredible therapist, the experience here is always the BEST and that is why I come back often!!!!!!
Awful awful awful. The front desk chics are rude. You make an appt and they act like you never made one when you come in. Always had bad experience there, even as a member. The place sux!
Nothing spectacular, they have one machine to detox skin? And i was up sold to get the same result? It was confusing, the girl talks a lot too.
I will not be back to visit this location. I know it’s not a good review without details but I don’t want to be flat out rude and offensive. It was not a relaxing experience. They only have one restroom which I waiting in line for 15 minutes for (cutting In to my massage time) only to end up having to use the men’s restroom. I wish I could get my credit back to use at another location.
I suddenly found myself free to do anything I wanted late on a Monday night so I called Hand and Stone to see if they had any last minute availability for a facial. They were able to get me in within 20 minutes. It was exactly what this tired and stressed mama needed! Blair was my aesthetician and she was SO great! She was able to make great recommendations and she has a lot of knowledge about products and skin care in general. It was such a relaxing experience. Everyone was so nice. I’m definitely going to come back here!
Nice place.... but administration is mess.
I called in spoke to Robert, he was so kind, and joy to talk to. He answered all my questions, and got the job done in a timely fashion.
Pros: Facility is clean and massage rooms are comfortable Cons: Seems like good therapists keep leaving as everytime I found a good one, next time she was no longer working with them Cannot use earned credits to pay for 1.5 hr massage. Had to pay for the half hour instead of applying available credit. Prenatal massages advertised on website was never available.
Book a facial with Kimberly- she is amazing!
I have been going to hand and stone for a while now and was going to cancel my membership because I have been less than impressed by the services I have been getting. I took my mom as a birthday gift and was going to cancel that day at the counter, but I had the most friendly, knowledgeable esthetician, Blair Simmons. Just wow. Looks like y’all got me back on the hook, and I will be commuting from Dallas to the Frisco location to continue getting services from Blair. Thank you so much!
Awesome! Jason was great. He really helped get my muscles more limber. It was definitely a more therapeutic massage as opposed to just feel good stress relief. I like that hand and stone can provide all kinds of messages to meet what my needs are each visit. I am a monthly member for 3 years now and it has been worth every penny!
Ariel greeted everyone politely at the front desk, and Andre was my massage therapist. Andre was super professional and I thoroughly enjoyed a deep tissue massage.
I came from out if town and the service was great. Cheaper prices than the east coast!
AMAZING DAY SPA
The massage therapist, Ryan, was very nice and did a pretty good job. This place has changed ownership and the front desk staff is abrupt, indiscreet and lacks customer service skills. Lobby is nice.
Good price good service
Just Bad Experience unpunctual in the reception with the appointments.
Charges randomly people’s card. Protect yourself people!
Great place for a couples massage. Good rates, easy appointment setting.
This place has done a 180 since new management took over. Very professional. Great customer service. Prompt to resolving issues. Customers come first. Highly recommend.
This place is so unprofessional. The management turns over about every 3 weeks due to the owner who has no experience and no concern for her business. The employees are treated horribly and have even had hard earned money taken away from them. I recommend anyone looking for a relaxing experience to look elsewhere. If the spa music is not turned up loud enough, you will hear the managers screaming and cursing at employees. Absolutely a horrible experience and I feel bad for these employees.
I was scheduled for a 10 AM massage on a Sunday. Their website says they open at 10 and the person scheduling me did not mention anything about arriving 15 min early to fill out paperwork. I arrived 5min early and was handed out several papers to fill, fine. When I was taken back for my massage at 10:10, the massager rudely informed me that we are running late and I should have arrived early! She was unfriendly throughout the massage and ended 10 minutes early! When I discuss the timing with the front desk, they simple said: oh, the person who scheduled you should have told you to arrive early. There was no apology and the front desk was pushing for me to purchase a membership! I was dissatisfied with my experience here!
The most highly skilled massage therapist I have seen so far! I would be a lifetime member if I lived nearby.
Two scheduling errors in two days!! Scheduled a massage for 2 members of my family and for myself. When we arrived, my two family members’ appointments we on the books but mine was mysteriously canceled and they were unable to accommodate my massage. The manager got involved and I rescheduled the appointment for the next day. When I arrived for the appointment my appointment was again canceled. The manager attempted to recover the business but she and her incompetent staff dropped the ball and in the end made the situation worse. Until they put someone in place that knows what they are doing...avoid the place at ALL costs.
I have NEVER written a review but felt the need this time. While my massage was amazing unfortunately it was overshadowed by the facial which was the worst I have ever experienced. The woman slapped a bunch of product on my face and that was it...no extractions, no massage, nothing! The front desk receptionist told me that she will add a note to my profile not request her anymore. Needless to say I will be canceling my membership and finding another place
Amazing!! Gilbert and DJ were awesome
This was the worst massage I’ve ever had. I received a gift certificate and was looking forward to my massage. I told the masseuse the areas I wanted focused on and he totally ignored that request. He also used his forearm a lot which felt gross because his arm was very hairy. When I asked not to use his arm so much he did a lot of what felt like poking. I’ve had my fair share of massages and I’ve never been sore after a massage like I was with this one.
I had a membership to Hand and Stone. I signed up with a friend of mine and somehow they got our information crossed. Each time i would try and schedule an appointment they would contact my friend. I tried unsuccessfully twice to have the information updated. Each time they said they could not find where her information was coming from. I finally got fed up and cancelled the membership. I had not used the membership in 4 months because i was not satisfied initially. After i cancelled, I come to find out they charged me again! I called and they said it states in the contract they will schedule you for another month after you cancel. I already have 4 months i haven't used. This is a rip off! The services they provide you are not worth the $49.95 and then they add additional charges so you will end up paying $50 dollars more each month. I wish i had NEVER heard of Hand and Stone. Do NOT do their membership, it is a scam and waste of money!
I personally have the best person there. The staff has its ups and downs so I cancelled my subscription. Management scares me when they never ask why I was unhappy.
Kimberly gives the best facials I have ever had. I fall asleep because I feel so relaxed. Will never go to anyone else! I highly recommend this location and Kimberly. Staff is very kind and very professional.
Awesome location. It is very relaxing on the inside and the staff is professional and friendly.
Just had a massage it started wonderful on my upper back was amazing after that part the rest was pretty much rubbing oil on for a few seconds if the rest of the massage was like the upper back it would me amazing but just went down hill there is definitely room for improvement maybe try new place
Most Relaxing place I been in a while.
I saw a young man named Fitz and he was great.
I really loved my facial service! The products that my esthetician used were plant based and it was the most relaxing facial I've ever received at a spa. I left with glowing skin and I Will be back. It was well worth it!
Very friendly and accommodating staff!
I call at the phone to make a appointment of $30 Dallors of massage and win I went in she told me that it was$69 and he did not like it Me and my husband win one day. And my husband was the one how got the message and he did not like it cuz he hold me that the guy how was doing it was burning his skin with the rocks. I won’t never go agen
Michelle was my massage therapist. She did an awesome job. She did such a great job that my wife and I became members!
My first time ever at Hand & Stone and it was absolutely fabulous! Staff was incredible and Mariah has the best firm massage EVER.
A recent new member. The front office staff is friendly. The massage therapist was also friendly and helpful. She listened to my requests and followed through on those requests (focus on the shoulders and higher pressure). Initial booking online was easy. The only not so positive experience I've had is getting my user name established on the company website so I can continue booking appointments online as a member. I was informed this is an ongoing issue with the website, and it appears it's an issue to be resolved by the corporate office.
I plan to cancel my package. I purchased a package after my 1st visit willing to give it another try. I was explained the packages one way, but when I go to use it, there was a different explanation...problem #1. Problem #2, on my 2nd visit last Saturday, I'd hope since I got a different provider it would be better. The provider asked all of these questions, is there an area I want her to focus on, etc....only to give you the same standard rub down. Oh not to mention, on the 1st visit I did an add-on for a hot towel rub on my feet...lol, literally she wrapped my feet with a hot towel, gave me 3 good rubs on each then took the towel off. Really, that was a $10 add-on?!?! Both times I left feeling like I just had someone rub me down for a long time with lotion. Neither time did I feel like I'd just gotten a massage. I brought someone along both times and needless to say, I don't think they where impressed either. But the facility was nice and clean, friendly employees, decent customer service, just a poor massage. As for the massage...Thanks but no thanks, I can get a better massage for a lower rate somewhere else.
Love this place. Professional people and good cosmetic. Great value to price
Very clean and professional. Polite and well informed staff from front of the house to professional staff. Great facials and hot stone massage.
I have experienced many spa days/spa services at many different locations in DFW. This was one of the most disappointing. Me and my boyfriend we're getting out of the car to go eat at Buffalo Wild Wings on Saturday evening and on our way in saw this location. My boyfriend asked me if I wanted to step inside and ask if they had availability for a couples massage for the next day, Sunday, while he went in to BWW and got us a table. I stepped inside to be greeted by no one. I stood there for five minutes looking around the waiting room and called out "Hello". Still nothing. I could see a door behind the front desk leading to an office or something and the door was slightly cracked to where I could clearly see a person sitting at a computer desk blatantly ignoring me. I decided to call the office from my cell phone (while still standing in the lobby alone). The receptionist answered from somewhere in the store and put me on hold. A young girl finally emerged to greet me from the back. She asked me if I was the person that just called her and apologized. I accepted and went ahead and booked an appointment with her for a couples massage the next day. I had told her I would like to book a 60 min massage and she said that was fine. When we arrived for our 4 o clock appointment at 3:45 on Sunday we were seated in the waiting room, never offered water or any beverage. We finally were taken back to our massage room at 4:13 PM. We then laid in the room waiting for our therapist to enter for about 7-8 minutes. We both had asked for deep tissue massages with deep pressure. I had explained that my upper back and hips were tight and needed extra focus but would still like a full body massage. After we started I asked for more pressure because it was very light and she complied for about five minutes and then went back to light pressure. She spent the entire time on my back and hips then spent about 5 min on legs/feet and arms/hands. The therapists notified us that we were finished and the clock read 4:57. When we walked up front my boyfriend asked about the time and she said we had purchased 50 minute massages. If she would have notified me about this ahead of time I might have purchased 80 min because we actually did want a full hour. The price was what most places charge for 90 min and we actually got about a 34 minute massage. THIS PLACE IS SO UNPROFESSIONAL. I would not waste my money here again. I left with no relief.
Great service and very professional. Prices are reasonable. Would come back again.
Wonderful experience from start to finish! The ladies at the front desk were super sweet & helpful, the room was peaceful & relaxing, and the massage was just heavenly. Looking forward to my next appointment!! It’s rare to find such excellent service these days!
Had my first vist and it was great. The aesthetician was very knowledgeable and took time to understand my skincare goals. The treatment was very relaxing and I left there looking and feeling great!! I definitely recommend this place if you want to get a great facial!!
I've been to this location for several years. They have great ambiance and are attentive to customer needs. I have recommended a number of co-workers and friends that live in the area. They are extremely pleased as well. - Squire
Leon Thomas I.
Friendly courteous staff, professional dacor, affordable prices and amazing service. I absolutely LOVE this place. I can't wait to go back.
I have been to this location several times and have never been disappointed. I highly recommend Hand & Stone! The facility is clean and the service is awesome!!! Great and friendly staff!!!
Had a fantastic time! Felt like a million bucks after my massage!! Staff was awesome! Nice and clean! Would definately go back!
My girlfriend and I went and it was an amazing experience. Friendly and professional staff and the couples massage was exquisite. We will definitely return soon
The staff was so friendly and they were really concerned about what I needed worked on and they did not spend all of the time on one location on my body! I love hand and stone and I look forward to my next visit!
I bought my wife a gift certificate for her birthday. She absolutely loved it. Great service and a very professional atmosphere. We highly recommend this place!!!!
Me and my girlfriends went here to get a massage. None of us were satisfied with the service. We paid for a 60 minute massage and only got 25 mins. The massage wasn't the best either (I've had better by interns) The staff didn't seem to care that we were not happy.
Professional staff and quality services for a great price .
Bharati Nair U.
I got a deep tissue massage here and totally loved it. My masseuse knew exactly how to work on my pressure points and removed the knots gently. She even gave me some tips on how to avoid getting knots in the shoulder. After the massage, my muscles were less tense and more relaxed. I would definitely recommend this spa for their deep tissue massage.
I am really disappointed on how they treat new members at this location. My biggest issue is the way they treated my wife and I on our second visit. I think it's important to mention on our first visit they strongly pressured us into getting memberships and gave us promises of savings and even excited us about there couples massage. On our second visit they offered us the couples massage room since we scheduled our appointments together. I was stunned when they told us it would be an upchange of $10 per person. They gave us the impression that it would be included in the membership. So I asked why there is an up charge for the couples massage. She explained that it was for a nicer room. She said it had a fireplace and the room was slightly larger than the normal rooms. I pushed back slightly and said, so your charging me more for a fireplace? She said, yes it's a facility charge fee. Being the optimistic person I am, I said I would give it a shot. When I got in the room I found that it was really not much larger in size, in fact it felt much more cramped and really didn't have a place to change. It felt cluttered and there was stuff everywhere. The fireplace was shotty at best. It didn't add anything to room and made a very distracting noise the whole time. Looking back on it, I should have just unplugged the noisy thing. The massage over was ok. I have had much better, but my person doing the massage was young and new, but listened to my requests. After the massage I was not even greeted by the receptionist, I approached the desk where she gave my a printout of there online website, saying this is the price for the couples massage. She never once said sorry, never empathized with our situation, and even rolled her eyes at my wife multiple times. When leaving she did not thank us for our business, and never said good bye or have a good day. The couples massage upgrade was not actually an upgrade at all. I actually think they should pay me to do the couples massage because the room was trash. Even worse is the receptionist. She was a rude young woman who clearly doesn't care for the business or the customers. I understand you have additional charges for products and that made me confused and ask additional questions, but that is not a reason to treat my wife and I poorly.
my husband and I bought a monthly membership. They told us the price and even got us excited about the couples massage. When we went to the next appointment they offered the couples room, and then told us that they were going to to charge $10 more a person. I explained to them that they gave is the impression that the couples massage would be included in the price of both of our memberships. The front desk lady rudely arugued with us saying "We cant mention or write everything into the contract." During this entire process she never once apologized for the miss understanding, considering we are newly aquired business. When we came out of the couples massage, she had a printed copy of there online prices, to further instigate the sore issue. My Husband talked to her and was being polite, paid the bill and tipped appropriately. She never once apologized to him, did not say thank you for the business, did not say have a nice day or even good bye. Overall not impressed with this low quality customer service.
Wife and I went here for our 1st time on 4/6/17. Had a great experience, Kat was friendly and very helpful with the check-in process. Corey was amazing and my wife says Johnathan was awesome.
I have been going to Hand and Stone in Frisco for a while now.. I have had a couple massage therapists and they were great but they left.... The last person I had was Angie and she was terrific... I highly recommend Hand and Stone !
I'm a wedding planner and I go to every spa I can to test them out for my clients (tough job but somebody has to do it). Hand and Stone services have all of the luxury without the high prices. I get free services as trials all the time, but I choose to pay the fee for Hand & Stone to treat myself each month! I'm more relaxed and my problem skin is clear from their awesome facials!
I have really enjoyed coming to Hand and Stone. The spa is clean and smells great! I love the facials I have received from Natasha! She knows her stuff! All the massage therapists I have tried I really like. I use different ones depending on what I need the most. There is no pressure to add on services or buy the products.
I love Hand & Stone. Everything I've done there was great! Natasha always did a wonderful job with my facials & all the other services I had done. I'll continue to go to Hand & Stone. I go to their Frisco location.
I switched from another massage membership place because I couldn't get a consistently good masseuse. I love Hand and Stone. They are clean, professional and consistent. I've also used their facial services. They are amazing!
I love getting facials here! Their staff is always helpful and I come away feeling refreshed!
Great place. Very clean and comfortable. I highly recommend Hand and Stone.
I Love Hand & Stone in Frisco! The spa is very clean, and the staff very professional. Massages and facial's both are wonderful and relaxing!
The staff are very professional. The spa is very clean. I've only had facials there, but did the best facials I have ever had. I would highly recommend Hand and Stone Massage and Facial Spa!
Notice the 5 stars, that says it all but I also have to say how awesome the staff is. From beginning to end I love this place. Martha is strong, and Seth can break and fix you in 1 hour, Sarah is very calming and sweet. Depending on what you need they got it. Been going here for 1 year :-)
Wish I could write a review about the massage, but since they called to cancel our appointment for a couples massage 3 hours before the scheduled appointment time, we never had the chance to go. When they called to cancel, I was told that they would email me a coupon for the inconvenience, but we never received that.