Reviews
Karen B.
I have now gone to the spa twice and both times it was exemplary! The staff is kind and courteous. The services are spectacular and fairly priced. Both times I made last minute appointments, and they graciously accommodated me. I felt totally safe with their Pandemic precautions. Everything about the spa has the quality of a fancy big-city salon, without the airs, or price. Thank you for the respite from my Pandemic Fatigue!
Michael S.
Nice and friendly place. Had the couples massage and had a great experience. The therapists were nice, knowledgeable and very accommodating
Karen B.
I have now gone to the spa twice and both times it was exemplary! The staff is kind and courteous. The services are spectacular and fairly priced. Both times I made last minute appointments, and they graciously accommodated me. I felt totally safe with their Pandemic precautions. Everything about the spa has the quality of a fancy big-city salon, without the airs, or price. Thank you for the respite from my Pandemic Fatigue!
Michael S.
Nice and friendly place. Had the couples massage and had a great experience. The therapists were nice, knowledgeable and very accommodating
Maria
They have the perfect treatment after a long and challenging hike. If you are staying at the inn or not, here at this spa you will receive professional service in a very serene environment. From the time of booking to throughout my appointment the new covid protocils were explained and maintained with everyone's best interest in mind. Very clean. Looking forward to coming back for another exfoliation! Thank you ladies!
123 County H.
Annette, Liz P and Seleina made this experience 5 star. All I can say is the best and this from a man who has lots of spa visits under my belt.
Mary Grace E.
Excellent massage in a relaxing environment! Worth the trip!!!
Samuel L.
Excellent staff and massages. Super refreshing and relaxing, would highly recommend.
Anna P.
I always have a fantastic experience at Bear Mountain Spa. I recently received a massage and facial from Lisa that were amazing. She also recommended some skin care products that would work best for me and my skin has never felt better!
Angela P.
The Bear Mountain Spa really made my trial and wedding day wonderful and special - not just for my, but for my bridal party and family as well. Annatte and her team welcomed us all as if the salon were our room away from our room. It felt like the party had started that day the moment we walked into the Spa. With Seleina on nails, Diane on hair and America on make-up, I could not have imagined a better group of artists to create this perfect masterpiece. I am still getting compliments on their work days later. Annatte really runs a great show. A+. Brava. The best pit crew a girl could have.
Holly S.
I booked an 80-minute deep tissue massage after a loooooooooong weekend of running and completing tons of outdoor chores. Liz was my massage therapist and she was fantastic. My muscles feel so much better. The spa is clean and the staff is friendly. I highly recommend this place!
Terita B.
On the day of my massage appointment I had car trouble which caused me to be extremely late. The spa was able to accommodate me and I was able to still get my full session. Awesome customer service. Rachel gave me a great massage.
Jennifer B.
We had a 2 hour couple’s massage for my boyfriend’s birthday. The lodge is spectacular in all of it’s rustic charm. The spa was relaxing and welcoming. The massage was exceptional and customized to the needs of each of us. I highly recommend others to take in this lovely experience.
Lorraine A.
Bear Mountain spa is awesome! I am very happy with the facial I received. Lisa ‘s facial, she was absolutely relaxing. I can’t say enough about how informative Lisa was about my skin. The staff was welcoming and accommodating. I am looking forward to visiting again real soon!
Lisa D.
The Spa at Bear Mountain is by far my favorite place to get away and relax. It is cozy and beautiful. I have had many services and each time I try a new one I am never disappointed. The staff is so welcoming and friendly. My last treatment was a Swedish massage with Kiryl and it was fantastic. I highly recommend the Spa at Bear Mountain and I will be back again soon.
Elizabeth B.
I came in today for a few services and was treated like a queen. I was given a robe and a delicious cup of tea while I waited for my services. It's very relaxing atmosphere and my services were amazing! I'll be back!
Jo D.
This is not a “typical” spa. They do not have a quiet room, no lockers (no sauna, no steam room etc). You are expected to change in the room you are having service in then leave with all the oils on you. You have no access to showers to wash any of the oils off after a massage. The massage therapist was wonderful, the facility needs to detail the lack of accommodations they have at the “Spa”.
Anna
Seleina was an amazing massage therapist and nail technician! She made my spa day an awesome experience!
William Edgardo Hernández H.
Nice place
Ravit V.
We were a group of four girls and came for a spa day. They absolutely took great care of us. During our services we asked if we could take a break and have a glass of wine and they served to us robes and all. Lisa gave a great facial
Orit Y.
By far the best facial I have had. I tried the new Luxx facial and my face looked and felt 5 years better. Thank you Bear mountain Spa!
Esther N.
I just had a anything but the massage today!!!!:)very good quality!!!!?
Loretta B.
Just had the new Hydroluxx facial. OMG talk about seeing a difference. My skin was so tight and glowing. I would highly recommend!
Rebecca B.
I am never disappointed when getting my hair and makeup done at bear mountain spa. The group is efficient and thorough. They are conscientious of my time, ensuring I leave when I need to without needing to rush. The space is clean and relaxing. I only wish we lived closer so I could go more often!
Traci L.
Always enjoy my facials and massages, great staff!
Jamie S.
I arrived at the Spa today thinking I booked online. I had not completed the form..The amazing staff took care of me . I had an amazing massage with Seliena. I'm so glad I found this gem!
Rachel B.
My boyfriend and I recently had a couples massage at Bear Mountain Spa. From the moment we walked off of the elevator of the hotel and into the spa, we were greeted with the upmost professionalism. The staff was not only kind but they really give amazing services. We even purchased som products suggested by the staff and we absolutely love them. We will definitely be back soon!
Luchi G.
Beautiful and relaxing spa at the Bear Mountain. I had a facial done by Lisa. She was amazing and very friendly. Also, I had a swedish massage by Liz. She was fantastic, professional and very friendly. I will definitely will go back soon. Thank you!
Marthina M.
The lodge offer wedding and spa packages. Also on the premises there is a zoo, an outdoor swimming pool, a golf course, and a lake that allow swimming. The gift shop is on the first floor and the restaurant is on the second floor. If you can hop in your ride, rent a ride just don't steal a ride the kids will love it!
Laura S.
I brought my daughter here for make-up, hair, manicure and pedicure for her Junior Ball...everyone was so amazing and my daughter looked stunning! Thank you for an incredible experience. I will definitely be back to treat myself next time!!
Meghan K.
The staff was very professional and the spa was pristine.
Er K.
Nice and clean great service .went twice. highly recommend
Tammy A.
Came with my mother for her birthday. We both had the lavender garden massage. It was incredible. The staff is very professional and courteous. Our therapists were wonderful and we thoroughly enjoyed. Will definitely be returning soon.
Jacqueline O.
What an amazing experience! Such a friendly welcoming, the masseur Kiriel was extremely knowledge. I will definitely be going back!!
Holger L.
I might come back - great experience, friendly staff, tasty cucumber water, very relaxing atmosphere - however, while providing my data incl. payment details online, I had to do it again onsite.
T & E Auto Body R.
Highly recommend! My job can be quiet rough on my mind and body - Your relaxing, rejuvenating services have helped me to carry on:) Its like a mini -get-away. Thank you everyone at The Spa at Bear Mountain!!
Nina B.
Oh was so good massage sessions w my daughter .Gift from my son on our birthdays. Would recommend to everyone who love massages
Sheryl K.
Great massage
Tori B.
Amazing makeup and hair for my moms wedding, highly recommend coming here!
Gabriella W.
Amazing fantastic job absolutely satisfied great service very nice people great company!!!!!!!!!!!!!!!!!!
Anthony V.
Terrific location
Ariel B.
Great spa! Amazing massage and very comfortable environment. Staff was excellent. Will be going again!
Jorge V.
Great spot and closed for a few hours getaway weekend, we visit as much we can. Very good for walking around the lake, zoo and picnic.
Dipak J.
Picnic point with lots of different things to do
Gary L.
Thanks for making me a King for a day! My trip was well worth it.From the start, the staff were friendly and professional. The facility is well organised and clean...a very comforting environment, I didn't feel the time pass! I recommend to all, "Bear Mountain Spa" and their great team! See you soon!
Diane W.
WONDERFUL. The best facial and massage I’ve ever had. Thank you so much. Will be returning very soon
Amber L.
I had a great experience at the spa at bear mountain. My massage was very relaxing and the facial made my skin feel amazing. The therapists were very friendly and answered all my questions. Also the receptionist was very kind and helpful.
Jackie H.
Omg! I just got a 90 minute mayofascial massage from Anthony and it was life changing! I am quite accustomed to getting massages twice a month and I was truly grateful for such an amazing massage! The customer service was also impecable as she worked with me to get the appt and type of massage I wanted day of. I had a fantastic experience and highly recommend!!
Amy-Lynn C.
Yes, after several emails and phone calls, I was eventually refunded.
Annatte B.
Grand Opening was a success!! Beautiful, tranquil and total relaxation. Just what you would expect from a spa. Very clean and professional.
Derek D.
Great service, helpful staff, wonderful massages and atmosphere said the wife
Pam G.
Great massages but no locker room, showers, steam room
Anna H.
I spent a Saturday there recently with a full day of back to back services. I had the most relaxing ,professional fun time. I love the Bears everywhere. I also loved the big silver plush chairs. Kirel gave the best massage of my life. (I was a Massage Therapist myself). He was fantastic! He was knowledgeable on Eastern medicine and Eastern European techniques. His touch and every was sureal. Then I had a fantastic Facial with Seilna. I'm a natural redhead who has dry and red sedative skin. My face is soft and calm now three days later. She is highly educated, and knowledgeable and listened to my expectations. She gave me a fab scrub as well. I had a wonderful pedicure as well. We had a nice lunch delubered to boot. Thanks team Bear Mountain Spa!
Elizabeth S.
As a bride planning a Norse Pagan wedding, it can be difficult finding a makeup artist and hair dresser that can transform your ideas and make them 20 x better than what you envisioned. They were so professional with booking the trial appointment and also the day of the wedding. Lisa, the make up artist, knocked it out the park with the trial and out did herself the day of by adding Pagan like marking on my face to turn up my look several notches. Jackie the hairdresser created this epic thick Viking like braid which made me redo my thought of having a crown- I didn’t want to hide the gorgeous work she did! And by the way, both makeup and hair are industrial strength! I still have my braid intact and it’s been three days and despite all the happy crying my makeup did not come off a bit! If you are a bride getting married at Bear Mountain or just visiting, please don’t miss out on visiting the spa! Love you guys and hope to see you again when we visit!
Kerry D.
We had a great experience at the Spa at Bear Mountain last weekend. Went for a girls day out and our appointments were for facials and massages. I had a Pumpkin Spice Facial with Seleina. Very enjoyable!! Another member of our group had a Swedish massage with Seleina as well and was thoroughly relaxed afterwards. The other members of our group had The Joy of Life which included a Swedish massage and a European Facial - both said the services were among the best they've had! Marianne, Lisa and Michaela were terrific!! Annette, the spa manager, was very accommodating and helpful and very friendly to talk to! Services were reasonably priced as well. We will definitely return to this spa!
Millionairewes
Did a couples massage with my wife. I had the deep tissue 50 minutes and she had the Swedish message 50 minutes. The messages were amazing, the spa is inside the Bear Mountain Inn and you have to pay for parking since it's located on state park property. The spa employees were very friendly and the atmosphere is very serene & tranquil. Will be returning to the spa soon.
Nora H.
My back is really messed up and I've been trying to find someone to tear into it for a while but always leave feeling like nothing really changed. I had an 80 minute deep tissue massage with Emily today and it was amazing! She's very communicative and genuinely interested in tailoring the massage to your body (and your pain tolerance). When I explained that I wanted her to go to town on my back she really did and I feel like a lot of tension was released. If you're a victim of any sort of trauma, or generally feel weird about a stranger touching your body, I would highly recommend her; she really cares about what you're comfortable with. Also if your pain tolerance is through the roof and you need someone to obliterate the knots in your back she's your girl. I'll definitely be back; I'm sure some tension will return, but I'm so glad I've found someone to help alleviate my back pain, and such a kind genuine soul at that.
Sharon P.
Massage was wonderful. My only suggestion, make a lounge area to enjoy the peace and tranquility of the massage longer. You receive your massage and out the door you go.
Anne N.
I had my hair done for my friends' wedding at Bear Mountain. Dawn was fantastic! She didn't rush through it, she responded to my comments respectfully, and she nailed it! My hair held from getting it done at 9:30am until I took it down at 4am!! So, these ladies know what they're doing. The only reason I give one less star for the Spa overall is due to the fact that the woman at the register asked me which hairstylist worked with me (Dawn) and then handed me a gratuity envelope and asked me to write "Jackie" on it... so that was bizarre. I made sure to write "Dawn" and handed it over to her. Not sure what's going on behind the scenes over there, but other than that, I would recommend these ladies for hair!
Thomas F.
My wife and I have been going there for over a year now excellent service very attentive they exceed our expectations.
Arlene D.
My favorite spa, bar none. I've been getting massages, facials, and other spa services since they first opened. I love the tranquil setting and the fact that the service providers are all well-trained and attuned to customers' needs. Prices are very affordable and packages are always available.
Shana M.
Beautifully appointed, relaxing spa at the Bear Mountain Inn! I had a facial done here recently and met a very experienced and knowledgeable esthetician, Shirley. She helped to create a relaxing and enjoyable experience for me. She also gave me great at home advise for how to care for my skin, very kind! I had the Acne Facial done. One complaint was the front desk customer service. I had a gift certificate and was informed that I needed to provide this information upon making an appointment. My first reaction was that I thought I'd need to rebook my appointment..didn't understand why this was an issue. I wish she would have informed me of this after checking me in and in a more pleasant way. Anyhow, she really was fine, nothing bad, just not the best in terms of customer service. Shirley was great! You must book with her for facial services!!!
