Audrey is amazing ???? most hand stone ever!!
My favorite place for self care and relaxation
Audrey is amazing ???? most hand stone ever!!
My favorite place for self care and relaxation
Called for same day appointment which was great, had a very relaxing massage with Chris. Would definitely recommend it to anyone.
I have been 2 times and have left feeling AMAZING.
I have been getting massages for over 20 years & I had one of the best experiences with Natasha! She is also very knowledgeable & professional. I highly recommend her & this Hand & Stone, much better than some more expensive salons in the area.
Pretty awesome first time experience here. Everyone was really nice, polite, and friendly. Explained in great detail the protocols they had in place for COVID-19 and made me feel at ease. Additionally the lady that did the massage explained everything that she'd be doing and was going to leave out minimizing covid exposure. Overall was very happy with my visit and will be returning.
I have had the best experience here with Natashally. I came in for some corrective massage therapy and also some relaxation. She took care of my problems by not only giving me the work I needed but also by giving me tips, and workouts to do at home to help further my healing. Shes not the typical massage therapist. She doesn’t wanna have you coming back for money, she wants to help you get better so if you decided to come back its for a relaxing massage. I tip her big every time and I encourage any and all other customers/guest to book with her. Never had a single bad experience and the best massage, the best therapist I have ever had. Thank you!
Its A Bey T.
Hands down the best hand and stone I’ve been too. At 35 weeks pregnant I was able to comfortably enjoy a prenatal message. Audrey was so sweet, she made me feel comfortable and she listened to my needs. The best anniversary gift my husband has given me. Thank you thank thank you! I will be back !
I have a lot of pain through out most of my body due to a lot of health issues . Finding a good masseuse who actually cares and pays attention to the things I say are bothering me is so hard to find . Yvette (hope I’m spelling her name right) was absolutely amazing ! I will be going back to see her next month !
It was ok nothing to brag about Definitely not returning though left out feeling the same way I felt walking in maybe they should consider closing back down til COVID19 is over!!
I had two massages here with two different people- both mediocre. Not returning. I guess you get what you pay for.
I live closer to the Wayne location, but come to the King of Prussia location because their customer service and therapists are so great. Celeste is the best massage I've had. I've lived with pain in my back and neck for a long time and Celeste really relieves that pain. An amazing therapeutic massage.
Hand and stone in KOP was great! From the time I walked in they were super friendly and the office was very clean. My facial was done by Alexis and she was great! Asked questions about my skin care routine and what she could do to help. I will definitely be going back!
The staff was very courteous and my massage was very comfortable and relaxing. I will be returning!
I went to hand and stone to help with a pinched nerve that has been bugging me for awhile. Cassandra, the massage therapist I had discussed what areas bothered me. She really took the time to target the spots that I didn’t even know were triggering my pinched nerve. Please go see Cassandra! You will not be disappointed!!
My massage therapist was Annette, and she did a hot stone massage for me. It was absolutely wonderful! She worked all the knots and tension out of my back, neck, and shoulders. She was very attentive to what my concerns were and I was very comfortable with her.
Nice relaxing atmosphere. Attentive and responsive to your personal needs.
Whitney is my massage therapist and has been for a very long time. She is terrific. Always asks if the pressure is good, always ask which area/areas I want her to concentrate on and is not pushy about purchasing any extras. I feel great when I leave.
I am rating this place as well as I am due to the therapist, Adriana, who actually cared about where I was hurting and really helped me. I scheduled a second appointment to see her again because I need some work. The establishment itself could be managed better.
Noor is the best when you desire to have a beautiful face, very informative and she made the best suggestions for my dry skin. Tim is your guy for the great Escape from Life, his hands will take you away to Wonderland! He takes his time focusing on your needs and always asks, how you feel afterwards, which means so much!
massage seemed good, but I felt accosted on the way out by the sales pitch which made me tense. An hour later, my arm went numb and has been for 40 hours and counting.
Had a nice facial here!
Not worth the money you spent.
I was given a $100.00 gift certificate for my birthday in August I used 3/4 of it for a swedish massage for 50 minutes as I was headed out to a wedding later the same day. I was hoping to get a facial as well but did not have enough left on my gift card. I know you bill yourself as a massagae and facial business nonetheless I would have liked to have a manicure that was not available.
Drew was really amazing. I felt incredible after the massage and went in with a lot of pain.
Wonderful atmosphere. Professional and great customer service. Will return soon
Jackie was amazing. She listened to what I wanted, and exceeded my expectations. Will definitely go back to her!
Massage was nice, but the manager (cannot recall her name. I believe it begins with an E) is extremely rude and argumentative, even when you're simply inquiring. I'll be transferring to another location
Massage was good but I had a 2:00 massage that ended at 2:45. I was paying at the register at 2:50! I asked for the manager and said I thought my certificate was for a 60 minute massage. She said it was supposed to be 50 minutes with 10 minutes allowed for transition. My certificate said "60 minute massage" - not 50 minute massage and 10 minutes of transition time. In actuality, I got a 45 minute massage. She made no adjustment to my bill - what a ripoff.
Andrew was professional and polite. It was a nice first experience at this location.
Eggy V 3.
First time going there and I'll definitely be going back. Staff very nice and friendly. But I'll be going back because of Jackie. She is very nice and professional. Never felt so relaxed. I'll be going back because of Jackie.
José Alberto S.
They didn't made the effort to book me and my little sister who came from other state just to visit this particular spa. Need improvement...!
Great location and professional staff. I love Noor! She really studies your skin and makes the best recommendations based on what she sees. I have been visiting her for almost a year and have seen a great improvement in my skin.
let me start out with saying that i never had an appointment here but i come to wait until my wife finishes her massage. She loves Tim and the environment at the spa so that's why it's 3 stars. I didn't enjoy what I heard while I waited though. I don't know if the people at the front desk dont like each other but the woman with the brown hair was very rude and curt to the girl who asked her a question for clarity. This isn't the first time me or my wife overheard rude or condescending statements. This woman with black hair (who's very loud) is condescending and didn't let the girl my wife was talking to even finish her statements. Like I said, my wife loves Tim but no one wants to witness disrespect toward another person...
Andrew was great. I have a membership at the Exton location but can never get an appt. unless I book a month or more in advance. The KoP location is my favorite because they almost always have availability including same day which works best with my schedule. LOVE this place!
The facial is so relaxing!!!!
Nice overall massage with Russ, appropriate pressure and technique, will be back for more services in the future
I called in and ordered a massage and facial package for my fiancé’s birthday a week in advance with no problem. However, when she went in they only had her down for the massage, so I called in to explain and see what they could do for us, as I understand mistakes happen. Rather than being greeted with an apology or solution, I was basically told it was my fault and not their problem. I requested a voucher for a facial since they messed up, but was told they couldn’t do that and would only be able to reschedule. As if that wasn’t bad enough, the Nail in the coffin was how the woman bad mouthed me to my fiancé after getting off of the phone with me. If you want a birthday present ruined and to receive the worst of customer service, this is the place for you!
A must for relaxing... they book fast! Great staff, and atmosphere!
I go to Nor monthly for facials and she is absolutely incredible! if she isn't massaging or putting product on my face, she is massing my neck and arms, its amazing. Her technique and skin guidance is something we would get going to a $300 facial salon, so she is beyond worth it!
My husband got me a gift certificate for a massage and a facial for my birthday yesterday. Overall the spa is quite relaxing and clean and the staff is very friendly. My massage was not quite as enjoyable as I had hoped it would be. The therapist asked me if I had any areas that were requiring attention, but she never really addressed the areas that I requested her to. She was also very, very talkative!! So instead of being able to relax, turn my mind off and enjoy the experience, I felt compelled to engage with the conversation throughout the duration of the massage - not very relaxing at all. My facial with Noor on the other hand was absolutely amazing! She assessed my skin, asked me about my skincare routine, made her recommendations and then went right to work. She was attentive, knowledgeable and truly professional. She did such nice work and allowed me to relax and really enjoy the experience. When she finished, I honestly could not believe what a phenomenal job she had done!! I have been living my Jennifer Lopez glowy skin fantasy ever since! I will definitely book my next facial with Noor! She is wonderful!
I got a full body massage it was very relaxing and professional
I went here in need of a massage to deal with some back pain since my normal place was booked. Massage started 15+ minutes late. Therapist barely focused on the area discussed, and attempted to sell me on other therapies (reike, etc) during the massage. Left feeling about the same as when I came in. Was rather disappointed and will not be returning.
Decent massage. I've had issues with massage therapist showing up on time. Sometimes the massage feels rushed.
Reasonable price and everyone is very professional
This was the second time that I've been here. Katie is a miracle worker. Polite, compassionate, informative and best of all she got rid of every bit of my pain.
The Alexis Rose Xperience- Arx F.
I love my facial sessions with Maria. She's informative, professional and her skin is fabulous!
My favorite place to forget my worries????
I usually enjoy going to this location. However I wasn't impressed with the facial or massage I received. The lady who gave me the facial said I would benefit from an additional service that would brighten my complexion and remove the dark spots. The dark spots she was referring to were my freckles. I know freckles on African Americans aren't common but calling them "dark spots"...ridiculous! As for the massage, the guy spent the majority of the time rubbing down my legs. He never asked if there was a particular area that I would like him to focus on and when I said that I was experiencing tightness across my upper back and shoulders, my time was up. Since I have a membership with them, I will try other locations to determine if I can receive better service.
I have a membership from the Haverford location but I use the King of Prussia location for massages and facials. The staff is great at what they do and I always feel comfortable with all treatments.
I love this location of Hand and Stone. Regardless of the service I'm going for, I am always pleased. The front desk staff are friendly and helpful, which I always appreciate.
I've been a member for 3+ years now and have a great experience every time whether I get a massage or a facial!
I booked a couples massage for my boyfriends birthday. I have been to a H & S before but not this one. They were the only ones locally who had a time slot open for couples massage for the day i wanted. They couldn't find me in the system so they offered both of us the intro price for a couples massage, so i accepted it even tho I explained to the person on the phone that I have been to one before just not the King of Prussia location. Anyways so the day of the massage i get a call asking if it was ok to push the appt back for half hour because they were running late. Sure no problem i told them. When i arrive they have us fill out the forms. The first massage therapist comes out and gets me, takes me to the room and I asked if this was a couples massage. He said no they are individual. After discussing with him, he went across the hall to another room and the other massage person was inside. He told her that they had a couple massage and she seemed upset about and made a remark " Are you kidding me?". I work in customer service so i know the struggle, but you should at least be discrete with your comments, especially when there is a client in the other room. So they take both myself and boyfriend to the couples room. They leave, and not even a minute they are back. The receptionist is here now, they are saying that the couples massage is not the same price as the intro price. I let her know that i was told differently on the phone. My boyfriend and I decided to just do individual massage. At this point it seemed like no one had any idea what was going on. So I am walking back to the original room and the guy is blaming the computer system and what not for the mix up. He offers some aromatherapy complimentary as a compensation. So i agree. Well the massage is not like anything I had before at your other location. The therapist is sighing every 15 mins like he did not want to be there. It was primarily a back massage not a full body massage like expected, and a firm one at that. I did make a remark in the middle that it was too much pressure he just lightened up a little. Massages are supposed to be comfortable and relaxing, this one was uncomfortable and I was counting the seconds it was over. As it was over, my boyfriend was still in his session so i went out to pay. Guess what, they finally found my name in the system, didn't tell me before the massage started, so now i am paying full price massage while boyfriend pays the intro price. It would have been nice to know before hand because we would have went elsewhere because we didn't even get a couples massage. The customer service is horrible here and unprofessional, and if i ever decide to get a massage again it will be at your other location in Oaks, PA. Customer service there was amazing and the massage was incredible.
I had an appointment at this location this evening at 5 PM. At 4:10 PM, they called me to say that they didn't have any massage therapists available because "the time was blacked out but not booked." They deny having any responsibility for this, and said that the person who took my call must not have been able to find my account. I pointed out that this is obviously a lie, since they have my phone number and address, which I did not give them when I booked. They refused to address this discrepancy in their story. I asked them if they would give me any sort of compensation for this, as we were supposed to have a couples' massage for my girlfriend's birthday. They refused to answer, and hung up. When I called back, they picked up the phone and placed it on the desk. I could hear them laughing and talking but no one was responding to me. I have been a member of hand and Stone for three years, and today is my absolute last day. Do not go to this location for any reason. EDIT: Today, the day after they claimed to not have properly pulled up my account, I got a welcome email thanking me for signing up for their newsletter. They lied right to my face and then lied again when I confronted them about it.
Great massage for a great price. They even have a couples room!
Marie is a godess. Thank you for making my skin look and feel amazing. Will plan on seeing you whenever I am in town. Xoxoxoxoxo
I had a massage with a female therapist. It was a wasted hour. As a teacher I have to work for a full day to earn the price of a massage and tip. Besides geting me in late, she asks me to sit on a chair to ask some questions. I'm sorry but when I'm paying for a massage, I don't want to talk. After filling out papers stating that I wanted a firm touch, she had a very soft touch. When she asks me about that, I tell her it can be a lot harder. But nothing changed. She was just spreading oil on my body. She didn't use her fingers or hands... Always using her arms and side of the hand. All the ache and tension on my back and neck stayed the same. Then she finished early- so I ended up geting about 40 minutes of massage. Maybe I wasn't lucky with the therapist assigned to me.