Great place, friendly staff, reasonable prices.
Great massage therapists, loved Louisa and Julisa for deep tissue, but have had to make the front desk refund me twice for charging me extra - cancelled membership. Still waiting on refund.
Great place, friendly staff, reasonable prices.
Great massage therapists, loved Louisa and Julisa for deep tissue, but have had to make the front desk refund me twice for charging me extra - cancelled membership. Still waiting on refund.
I've been calling and emailing this business for a year trying to cancel my membership. I have sent them the form multiple times and my calls have been entirely ignored. I've had to start flagging the charges with my credit card company because it's the only way to stop them from charging me short of cancelling my credit card.
An Update: the regional manager as it is stated below have never contacted me, and my card was charged today even though I submitted a signed requiest to terminate my membership and was promised that there will be no charge in March. No one cares. Just got off the phone with a manager: 1. They opend today due to snow at 12 PM. My appointment was at 11 am. I was not informed, and had to call twice in the morning to see if they are open. I finally received an email at 12 PM to call them to reschedule. My masues cant see me today because she is booked. Oh, no!!!! Im avalible on Tuesday after work at 6 Pm and want 90 minutes, but its not possible because they close at 7 PM. Why I need 90 minutes? Because 60 minutes is really 50 minutes. 10 to chat about your needs and 15 minutes to undress, so in 25 minutes they wont be able to do a whole body massage. I pay membership, and have to always bend for their schedule. 2. I requested to cancel my next month auto payment. They cant do it because they need 30 days notice. They charge me on the 1st of every month and today is 7th. What do we do if I dont want to come back I've asked? The lady on the phone tells me yet another "NO" she cant do anything because of the contract. I've asked to talk to the superior, she tells me she was the one, but her hands are tied????? 3. At this point I paid them for February and will be charged for March, but dont want to go there anymore. Apparently, the manager cant do anything about it. Great experience! *She just called me back. I can cancel my membership for the next month, but for this month, if I dont want to come back, there is NOTHING she can DO! I will take my last massage even though it will be apriori unpleasant, but I am trapped and CAN'T DO anything abot it.
This was a wonderful massage. The facility was very welcoming and clean. The whole company was courteous and amazing to work with. I had an amazing time here and will certainly be coming back to get another massage soon. Brandon was excellent and found tons of knots that I didn't even know I had. He was great for a deep tissue massage and getting all of my muscles loose and felling great. I highly recommend this place to anyone considering getting a massage. If you want a deep tissue then Brandon is your way to go. He was wonderful. I have no complaints about anything here.
So great.. the place was clean and can tell they are taking COVID very serious. The moment I walked into the door I was greeted and been helped . Great service and treatment. Rachael Was so knowledgeable and professional. Highly recommended.
What’s not to love about a Elements at Vienna? The entire staff is friendly and helpful, the faculty is clean (with ample parking), and the massage therapists are brilliant (they listen to what you are looking for and adjust as needed), lots of add-on options if you are looking for them, but never a hard sell. I signed up for the monthly program, so the already reasonable prices are even better!
O. Kemi L.
Jen is AMAZING!! 1000% recommend her!
Julisa was so awesome in meeting me right where I needed the most massaging! A definite win and I will return again and again!!!
Jen was amazing! She knew exactly where my knots were and relieved so much of my pain. The best massage I have ever had for shoulder and neck pain.
This was a great experience. Julisa listened to everything I said, addressed those areas in depth and then gave me some feedback to help with pain later on. I had a prenatal massage but she did not treat me like I was fragile which is EXACTLY what I needed. I left feeling better and I even purchased some gift cards for other pregnant women I know. I will definitely be back soon.
I've been getting massages here for a little over a year but lately the service has been horrible. My appointments constantly get canceled at the last minute. The last 1 hr appointment I was able to actually get only lasted about 45 mins for dressing and the massage.
Extremely professional and personalized to meet my immediate needs.
Great place to relax salt stone massage. Ruth awesome job ????
I used to live with pain, and I had finally normalized that. The most dangerous thing was that I was not able to focus on mental activities in the evenings because my back and my other joints were producing so much pain. And fortunately I randomly went at Elements Massage; the therapist, AC ( her name ), introduced and explained to me what Massage was. And gave me some options. Right after my first session, I slept like a baby, and no more pain again. I can’t wait for my next session. The customer service and the whole team are friendly and professional. I suggest you to stop by. Thank you
The people giving the massages there are top notch. However, I called last week to schedule a massage for this week. They offered me an appointment for today, Tuesday (the 6th) at 4. I was then sent an email that said Tuesday (the 13th) at 3. I immediately called back and was told the email was a mistake and the appointment was for the 6th. I decided to check today before I drove over and was told it was scheduled for the 13th. Of course I was upset. The person answering the phone, Iris, then rudely said "it's next week" and hung up on me. I had to call back to reschedule since I was working that day. If one is looking to get your muscles relaxed, Iris does not help
Great place and really good people. Always enjoy going to Elements in Vienna. Brent is the best!
First time at elements in Vienna. An hour and a half of pure bliss. Rebecca was fantastic. Her skills in deep tissue massage, relaxation massage, and cupping were one of the best I've had in NoVA. Delightful to talk to and walking out with a lot less stress. I definitely recommend her.
Best place in town! Spoil yourself with the best massage from the best therapists!! Ruth is the best ever. She is simply AMAZING!!
The massage therapists are experienced, professional and super nice!!
Great service! Felt safe. All precautionary measures were taken (temperature check, masks, cleanliness, comprehensive questionnaire etc). Felt so relaxed after the service!
Absolutely the best massage experience you can have!
Elements is clean and inviting. The therapist are all great!
This is a great place the therapist Julisa was wonderful, she is attentive and open to suggestions, has a great energy and I have finally found my new massage therapist. The facilities were clean and the massage table was first class. Highly recommend this place!
Friendly staff and quality massages.
You have excellent Massage Therapists and Customer Staff. The add-on services are good offerings and NOT pushed but benefits explained well. Thanks for that
Amazing experience. Really helped work through some lower back pain I was experiencing. Going back in a week and would recommend to anyone!
Massages are wonderful, masseuse listens to you and "fixes" what ails me. The front desk is always cheerful, polite and attentive to customer needs.
It was okay at best. I don't like how you pay for 60 minutes, but you lose 10-12 minutes bc they think you need that amount of time to undress and then get dressed at the end. It doesn't really take that much time. I would appreciate it to get the full 60 minutes.
Good experiences here with two different male masseuses. They listen to my needs, where I need work done. Very professional. Worked out my knots. Always friendly. Always ask about signing up for membership but aren’t pushy. In general I choose small businesses over chains, but in this case, it’s favorable to have something predictable, corporate and industry standards, and competitive prices.
Scheduled a much needed massage and it was awesome. The therapist worked to loosen my tension though I wish I had extended my session. Will return. Fyi, entrance is by parking lot.
Elements provides a warm welcome, a peaceful space, and talented massage therapists who listen to your needs to give you the best possible experience.
I really enjoyed my 90-minute massage. Although my massage therapist was petite, she gave an amazing deep tissue massage! The spa was quiet and calm which helped with relaxation.
There are a couple of things I appreciated about my experience at Elements: - The friendliness of the staff - Everyone was nice, and the person who worked on me even gave me advice on stretches I could use to alleviate pressure on my knees. Since I was a first-timer, there was no guarantee that I would be a return customer. Some places only reserve their best treatment for people they know will come back. I appreciate that I was not viewed as just a dollar sign. - Going in, I knew there was a membership program available. I really appreciated that, once my session was done, there wasn't a hard-sell of that program. I have a personality where, even if I want something, if there is a hard sell involved I will immediately not want it anymore. That I was given the ability to decide for myself if I wanted to find out more about membership made me feel really good about giving my business to Elements.
I love this place! Very welcoming and clean. Hope to continue to visit for years to come.
Dee Dee P.
The therapists are all highly trained and skilled at working on specific problem areas. It is always a relaxing and therapeutic experience.
Cozy and relaxing place, front desk staff Mikaela was very accommodating and offered me a bottled water when i checked in. I made a last minute booking for prenatal massage and they accommodated me on the same day. Massage was okay, but not to the level I was expecting for a prenatal massage I had before. I was asked to which area I would love to focus on, which I wrote, back and foot, and I thought it will still be the whole body including head and entire legs, neck etc. I felt like it was just mostly rubbing me, not really getting into a pressure point I was expecting. And I wasn’t ask which oil I prefer to use for my massage, or not sure if that’s something they normally offer for prenatal or not. I asked for 1hr and was done 5-10min early. But regardless of that, I’m still looking forward to come back, I love the staff the ambiance and how clean the place is. Still done a good job, thanks elements massage.
Great experience, and I’m a seasoned customer of massages. Brett is especially good!
Kelly is awesome. Very Respectful and listens. Well rounded awesome experience
Friendly staff and the massage was amazing!
(Not Brad posting this-his mom). I have had a variety of different therapist ALL Exceptional!!! This place is low key, relaxing, and more professional in both skill level and in business. Very reasonably priced! Can’t say enough positive praise. I am a PA-C who believes massage therapy is very real and this place is 5 stars!!
Very professional. Knowledgeable and very good at providing comfort while working on the problem areas.
I have loved every session I have received from here.
From the greeting to the moment I left, my experience at Elements Massage was exceptional. Thank you to Vince, Curtis and the entire team for creating a space of health and healing. With life being non stop, I would highly recommend seeking out massages here to allow your body to relax and heal so you can live a better today! Thank you again, looking forward to my next appointment!
I went to Elements Massage for deep tissue massage, James was really good and very professional, I would definitely recommend him.
James was great! Very professional massage session that included stretching which was very helpful
The level of sustained work on various trouble spots is great during my regular sessions with Julisa, I've seen notable progress on tight muscles in my calves as well as reducing my regular back aches. The staff is very friendly and greets me by name when I come in for my monthly, which also conveys a sense of familiarity and comfort with the facility on a whole. And the pricing is great to boot!
I like that there is a variety of therapists that cater to your needs and desires. I've been happy with the massages I've gotten to deal with exercise-related and stress-related muscle tightness, for prenatal discomfort, and post-natal massage to deal with accumulated muscle tension. 5 years of happy service for this client!
James was absolutely fantastic. As a runner and soccer player, my leg muscles get extremely tight. James helped me work through the tension in my calves and IT bands even helped me with some stretches and encouraged me to stretch before runs. He was also very cognizant of which pressure I preferred on certain muscles and was great about checking in with me. I would absolutely come back to Elements! The atmosphere and check-in experience were also wonderful.
I had an amazing experience! My therapist; Brent was excellent. He asked me about the temperature of the table, lights and checked in with me frequently to gauge the pressure. Brent suggested some exercises for my stiff neck. I highly recommend Elements in Vienna.
Great first visit. Little over my budget.
Great Service! I was able to make a last minute appointment over Labor day weekend. My message therapist Brandon was great and the owner John was very welcoming and pleasant. I will be back very soon! :)
Therapists are knowledgeable and attentive to your needs. After searching around for a long time, this is the one place i allow therapists to work on my neck. They know the muscles, and have proven they know trigger point therapy.
James was absolutely fantastic. As a runner and soccer player, my leg muscles get extremely tight. James helped me work through the tension in my calves and IT bands even helped me with some stretches and encouraged me to stretch before runs. He was also very cognizant of which pressure I preferred on certain muscles and was great about checking in with me. I would absolutely come back to Elements! The atmosphere and check-in experience were also wonderful. Thank you guys!
front desk area and staff were amazing! Quality of the service I received was better than anywhere else I’d been. Kelly asked very helpful and specific questions before, during, and after the massage to make sure I was comfortable and enjoying the massage. I went in with debilitating back pain that was causing so much jaw tension that I couldn’t stop grinding my teeth. By the time I walked out of there and even more so on the next day, I felt completely pain free and had more range of motion than I’d had in a while. Kelly also provided me with a write up after the massage to take back to my current massage therapist (I was visiting from out of town) but I can’t wait to come back when I’m in town again! Seriously amazing!
Professional, always on time. I go monthly and am always satisfied with the service.
There's a nice group of people here. The staff is friendly. The therapists are really good. I've not ever had a disappointing massage. They do offer a membership package to compete with Massage Envy.
My second time here was exceptional. They did everything they could to make sure I had a great experience. And the massage itself was great as well.
I had a wonderful massage from Brent! The pressure was perfect and stress melted away! It was easy to make an appointment online.
One of the most relaxing massages I've ever had!
I was pleasantly surprised by my recent visit to Elements in Vienna, after a sub-par experience a couple years ago that kept me weary of returning. Though I was a few minutes late (traffic on 123 at rush hour is the worst), I called to let them know and they were very receptive & kind when I finally arrived! Danielle was thorough, focusing mostly on my neck & shoulders as I requested in our brief intro, and made sure to check with me throughout on the pressure/warmth/etc. Needless to say, my attitude has completely changed and I will certainly be going back to see Danielle in the near future!!
Great massage. Wonderful staff.
Nicole did an excellent therapeutic massage! All my problem areas were taken care of and I left relaxed, pain freein neck, shoulder and lower back areas... and stayed pain free despite travel the next day & hauling heavy luggage. Excellent!
Amazing service throughout my experience with Elements Massage!
I took the 1 hour massage and it is awesome
The staff was great, and Matthew was a wonderful masseuse, and very knowledgeable. He made a point of treating my injuries and offering a range of solutions that i could work with.
The process, people & session were great.
All the massages here have been nice and high quality. I finally found a masseuse that had the right mix of strength - and both my wife and I will be back for more. Nice atmosphere, friendly staff.
I had the best massage here. I recommend scheduling an appointment in advance so you don't have to wait.
Nicole got all the kinks out. Really felt great!
Wonderful place! I sought out a massage therapist who I had been hunting down for a while. She used to work with my chiropractor and I got my massages there. Amanda is highly skilled and has been doing excellent massages for years. She is trained in deep tissue, reflexology, swedish, as well as other techniques and has great pressure -- very deep, if that is what you need for your muscles to relax. Amanda is super nice and makes sure the experience is good for you. Whether its your first massage or you've been getting them for 50 years. Elements is super clean and the receptionist at the front was extremely helpful. They have a monthly program, but its not forced on you and they are very low key and laid back about it. Much different experience than when I signed on to a similar program with Massage Envy several years ago. I very likely will do it because it saves me money through Elements and there is no contract to be a part of or money coming out each month like Envy. Had a wonderful massage with Amanda. She is a senior massage therapist, which means you pay an extra $10 for her to massage you -- but it is so worth it because she is that good and will take that good care of you. I'm sure the other therapists at Elements are also very good, but I'll stick with Amanda. Highly recommend giving this place a shot for your massages. I'm sure the front desk team members can help you select an appropriate therapist for your massage needs. I'm already anticipating my 90 minute massage scheduled in August!!!!
Nicole was great. She hit all my hotspots and made me feel relaxed. She was concerned while applying the pressure I requested. Go see Nicole she will definitely serve your needs
Awesome service from front desk to massage. Ariana was fantastic.
Everyone was very professional. The rooms were warm and relaxing. The massage was also very nice
The staff was very friendly. My massage was excellent and Michael was wonderful!
My wife and I recently decided to find a new massage therapy place to call our own and I felt at home the very first time I walked in. The staff is all very nice and extremely helpful in all areas of massage whether that means during a session or using epsom salts at home, etc. Each visit can be tailored to your needs and they are always very understanding. I especially like the optional text message confirmations with your appointment time and therapist's name. This place really treats you special, like you're their only clients. Another huge plus is their very competitive pricing. I never feel ripped off nor have I ever questioned whether I got my money's worth from a session. I highly recommend it!
This place is a wonderful location and the staff treats every customer as if they are the only customer!
I like that every session can be tailor made to address particular issues. I was also impressed by how Nicole suggested I try Michael for my particular neck and shoulder problems, staff working closely together like this is a great thing. I think they are both excellent and will continue to see both of them in the future. The front desk staff are very friendly and efficient.
Great experience so far! Skilled therapist and nice owner. Do recommend.
Kathy Keyes W.
Personalized, attentive, relieving! Looking forward to my next massage at Elements in Vienna!
K. Pearson B.
Terrific service, Heidi is knowledgeable and caring, she gave me a very customized massage based on my needs, I left feeling fantastic.
I have had a wonderful massage with Katya the other day! She was friendly and warm, and asked all the right questions. I had a relaxing 1 1/2 hours with her, as she melted my worries away and dug out the stress spots from my back and arms. I cannot wait to have a massage with her again!
Amanda is a wonderful massage therapist. She uses different techniques to suit your type of injury . She's very kind and helpful.
The staff is friendly and professional. The calm, quiet atmosphere is soothing; I feel relaxed as soon as I walk in. My Massage Therapist, Matthew, listens to my concerns, answers questions, and provides feedback and suggestions. I run and power lift, a monthly massage keeps me going strong.
Therapists provide a fluid, relaxing massage, and are attuned to patients' pain needs. I'd recommend Amanda particularly to anyone.
From the front desk to the treatment room, you are treated with professionalism but also laid back. Very sincere and promt service. Val truly is amazing, met her after Phyllis left due to commuting issues with Metro. I admit I was apprehensive to try a new therapist but I was blown away!!! She asked oil or lotion? Pressure? Problem areas? Music? Temperature? Please let me know at any time if you need more or less. She recommended I come back at 2 week intervals to work out more kinks. She was so knowledgable and sincere. She talked just enough but not about her it was about me. And I would recommend her or any one of the therapists. This is just commercial enough. Ask about their wellness specials you won't regret it! They were even willing to honor a misquote on one of their adds giving my mom the introductory rate!!! Going back? DEFINITELY!!! ????????????????
Michael was awesome.... my back felt so much better after my deep tissue massage. I highly recommend him.
I had a one hour massage with Matthew, and it was great. He did an entire 60 minutes rather than the 50-minute hour most places do, and he really listened to and worked on my individual needs. At the end, he also gave me some simple tips to help with stress. In the interest of full disclosure, I initially came to Elements because I know the owners (that was my incentive to drive out to Vienna). However, I can truthfully say that this experience stacks up to other massages I've had, and Matthew is worth going back to for sure.
Was not impressed with the massage I received back in April of 2014. The masseuse was ignorant of the needs of a distance runner. I just completed the Boston marathon and was understandably sore, as it is a very challenging course. He made rude and judgmental comments until the last 5 minutes of the massage until he was obviously concerned about me coming back again.
I have been going to massage therapists for many years. I've never really had that 'perfect' session though. I did some research in my area because I was looking for therapists who were able to do Craniosacral therapy. I called Elements and John at the front desk made my day by telling me that yes they do offer that service. I booked right away. I was their last appointment for the night and unfortunately got a little lost trying to find their location. (GPS will fail you due to the design of the building) When I walked through the doors though John was very understanding and got things started right away. Kelly was superb. He made sure to ask me what I liked and didn't like. He also did a great job in making sure I understood what the Craniosacral portion included. It was my first time after all! I was very upfront about what I liked and didn't like for the rest of my session. He also made sure to ask me questions during the massage when he noticed that I might not be comfortable. I usually chat with my therapist during the session but was not able to because I was so comfortable and relaxed! The only 'downside' I could see if that the building is having a 'face lift'. There are construction materials in front of the building and things blocked off. I am not the type of person to mind that sort of thing though. Overall great staff, clean location, and very good prices for the level of service that you receive. I will be using Elements Massage for many years!
Did not have a massage, Tried 3 different times to set up an appointment but receptionist is unfriendly.
On a business trip and I recently visited Elements Therapeutic Massage in Vienna, Virginia. This was the #BestMassage ever! This team of professional massage therapist paid attention to every detail and made me feel welcome when I was a guest in there town. Great prices and quality massage, you really can't beat it.
Elements does a great job of making you feel comfortable. The facility is very nice and the staff is welcoming. The therapists really know their stuff and are willing to answer questions.
I joined Elements Vienna about 6 months ago and can't say enough about the place. I've had 4 different massage therapist now and they were all extremely good and knew what they were doing. Each always ask what type of pressure that I prefer and then checks again during the massage to make sure the pressure is ok. The rooms have always been very clean and well kept. I would highly recommend them.
I went to Elements Massage twice and I had a wonderful experience both times. The staff at the front desk were very friendly, even recommended the right type of massage for my back pain. My therapist Riley was just amazing! Very professional and he really was able to relieve the tension in my lower back. Both times I totally enjoyed the session thanks to the quiet ambience and the tranquil design setting. Plus they give you candy after your massage :) that was the icing on the cake...
After getting off on the wrong foot (someone didn't show up to open, so I couldn't get in for my first appointment), Elements lived up to the other reviews I'd seen. The owner personally called me, apologized, and comped my massage, which we rescheduled for 2 days later. Once I got there, I was also upgraded to an 80-minute massage (from 55-minute). Being 41 weeks pregnant, this was great. My masseuse, Mac, did a great job making me feel comfortable and working out the knots. I left feeling great, and will return to Elements in the future. Thanks to Renee (the owner) for making what could've been a bad situation right quickly!
Due to past experiences I am a bit reluctant when it comes to massage therapy. My experience at Elements in Vienna, VA has turned me around. From the moment I walked in to the moment I walked out, the staff put me at ease, helped me relax, and helped me get the most out of the massage. And the massage itself was excellent -- the level and intensity were at the exact levels that I had requested. I live in DC -- but the drive to Elements was so worth it. I certainly will make the drive again (and again).
The staff was very professional and accommodating so it was a great experience. The ambiance was very nice, quiet and certainly did not make you feel like you were in the middle of Northern Virginia. Highly recommend!
I have had MANY massages, but this was my first therapeutic experience. After multiple auto accidents over the past 5 months, I thought I would never have anyone touch my back again. But in need of relaxation and relief, I decided to try the therapeutic route. My therapist, Tina, really listened to what my concerns were and customized a massage that incorporated all of the areas that required attention, while providing the relaxation I very much needed. Afterwards, I felt totally invigorated and alert, and ready to tackle the day. I wish every day could start that way!