Reliable is key! My wife and I have been to several spots that were never the same experience and some were downright dirty or unprofessional. This is what therapy should be like. We have now even signed up for a membership to freak ourself more often.
Reliable is key! My wife and I have been to several spots that were never the same experience and some were downright dirty or unprofessional. This is what therapy should be like. We have now even signed up for a membership to freak ourself more often.
Super wonderful customer service! Everyone was really nice and helpful setting up my appointment and adjusting to a different time when needed.
Kind and courtesy staff. Tell them your problem areas and they work on them. Always leave there more relaxed and less stressed than when I came in.
Received one of the best deep tissue massages ever today by Uriel. Will definitely return and would definitely recommend! Thx Uriel!!!
Astrid Echegoyen C.
Great massages and great service! I recommend looking at the Groupon service you want and then calling the location. If you enjoy the service a lot (like I do) it’s more affordable to become a member and receive said service at a bi monthly time.
I’ve had a lot of massages and I don’t think this place is worth it for the price. It was an okay experience. I also brought my boyfriend here for the first time and he said it was okay too. I was disappointed because I was so excited about getting a 90 min massage.
Always a great massage.
Have been going to Laura P. for Therapeutic Facials for these past couple of months. She is amazing and knew was my skin needed every time HIGHLY RECOMMEND. Also for massages I recommend Alexa T. she had did a great job!
I have a membership and I usually request Andres. He is exceptional. All my massages have been uniquely amazing. The linens are so comfy and the whole place is clean, quiet and relaxing. The staff are all very pleasant.
Susie the masseuse was the best! Then, I had my very first facial the next day with Janet. I've been missing out in facials my whole life!
Just had a session with Carlos, his service was AMAZING! He checked in frequently to make sure I was comfortable and I think this was truly one of the best massages I ever had. The entire staff was friendly and very welcoming! Thanks you all for making my day fabulous ????
An amazing professional staff. From the time you walk in to when you leave they are personable and professional. Uriel, I hope I'm spelling his name right. Was amazing and took great care in order to assure that my most problematic spots were taken care of. He was deliberate and really took his time address my problems. Unfortunately I live in Arizona so cannoy visit more regularly but if I did I would highly recommend this place and highly recommend Uriel. As a Soldier of 12 years, having scoliosis, and lifting consistently Uriel definitely took care of my tight back, legs, and overall body today. Thanks so much
Massage Heights is very relaxing and therapeutic. They offer many services and communicate well. I highly recommend them. Excellent service at a reasonable price!
My therapist was on his phone the whole time. Had to cut the session short by half. Still got charged full.
This place has excellent customer service and great masseuses. Love this location!
Currently pregnant and after a few days of carrying all my stress in my low back I came in, and I'm so grateful! Immediately relieved the pain after my session, and the next day I felt back to "normal". Massage therapists are miracle workers!
Jackie Smith (Juggling With J.
Alamo Height front desk customer service was awesome!! I’m a mama to two toddlers and a 10 month old. I’ve been holding on to a gift certificate for over a year because finding time for myself is rare. I finally scheduled my one hour massage but my babysitter was late and I ended up being 30mins late. The front desk made my week by giving me the next available massage therapist and I got my full hour! It was totally unexpected and I’ve been to many places that charge for not showing up or rescheduling in short notice. My massage was wonderful and greatly needed! The facility is very clean and relaxing environment. Everyone was so professional and friendly!! Excellent customer service is rare to find now a days!
Well this experience was just rude. I booked an appointment for my wife for Mother's day. I was given the price, and thought it was a bit high for the services that I selected, but went about my day. I looked into some other places for massage when I got back to my office. Massage Heights prices are DOUBLE that of the other local massage chains in town. When I called back to cancel, Devin then stated that their prices were higher because we are non-members and then she just hung up the phone before I had a chance to say anything. Maybe I would have become a member, but you will never know because you hung up on me. Terrible customer service. Good luck staying in business long as consumers have many choices in this area.
I work too hard not to treat and pamper myself. Janet (facials) and Carlos (massages) are my Go To people! From the time you walk in to the time you leave the atmosphere is phenomenal. Ms. D at the front desk is always amazing to come see every month!
I officially hit my one year with my massage therapist Viv! My job is very physical so I've had bad pain for a decade. I had a curve in my spine from poor posture from work. My second session the curve was gone and I could sleep on my back without pain. I go monthly and it is worth every penny. Viv is hilarious and really knows what she is doing. She also explains everything which I love. The facility is also clean with friendly staff. If I could give more than 5 stars I would! ??
I didn't want to leave a review previously because my masseuse is so awesome and I didn't want to share her. Her name is Valerie and she is amazing. She's always very polite and really works the knots in my shoulders. I won't be able to see her as much, since I'm moving, but I will get a massage from her when I'm passing through the city. The staff is also very nice and accommodating. Highly recommend this place.
Horrible service. They go by taking care of employees before customers. Ridiculous. So unhappy with this franchise.
Replying to the owner! My neck pain is not done as u said and I don’t have any neck pain and I have not been to the place yet! It was just a call because I had some questions. I did not go there so stop lying. My friend who has been there it’s still having pain. But that’s fine that doesn’t mean you’re bad or good. I was just appreciating the way that Ashley responded back on my questions. But don’t say that my neck pain is gone and don’t wish that I have neck pain. My rate one star.
Love this place! I go once a month, worth the $.
I had the most amazing massage today with Skye, my favorite massage therapist! Skye applied her magic to work out two big knots in my back I did'n't even know I had. She always seems to know how to best address all my trouble spots and I leave feeling like a new person. She's a fabulous massage therapist!
Great massage. Super nice people that worked there. Loved my experience
Mary made me a member and Pam worked out soreness I didn't know I had. Definitely recovering and hydrating from experiencing both ends of the spectrum. Both session flew by as I melted away in the hands of two satisfying technicians. See you soon.
I love having a membership at massage heights. Everyone is always so helpful and know who I am before I get to the counter. My massage therapist is amazing.
Millisent Fury H.
Staff are always friendly and helpful. Susie gives an amazing firm massage!
I did not catch my massage therapist's name (all I caught is she is tall and blonde). Absolutely amazing and the best experience of my life especially for my first ever massage. She was super gentle, professional and communicative. 10/10 would HIGHLY recommend this place.
Vanessa and Emily helped make my first massage experience excellent! I had an hour session with hot stones and peppermint foot scrub by Vanessa. Emily was perfectly informative and friendly. Vanessa was awesome with making me feel comfortable and relaxed, while working out some of my larger knots. Felt reasonably priced for the quality I received. Looking forward to going back soon!
Customer service was definitely lacking here.
I’ve been a member at Massage Heights for almost a year, and it’s definitely been my favorite act of self care. While I’ve primarily gone in Austin, I just moved back to San Antonio and came in to the Lincoln Heights location. I had a massage with Joy for the first time and it was by far the greatest massage I’ve ever had. The pressure she used was perfect. I normally do a 60 minute massage, but this time I did the 90 minute, and let me tell you, that extra time is 100% worth it! I will be continuing to do the 90 minute massage from here on out. I highly recommend coming here, especially to see Joy!
I made my appt to help alleviate neck pain and had the most effective targeted massage I’ve ever had.
I had a great experience with Wanda! I’m not a frequent massage goer, but she was attentive and patient. I’d recommend visiting this location.
I’m so excited to become a member at massage heights at Alamo Heights. The place is so nice and clean, the services offered are amazing and the staff is professional AND friendly.
Both massage therapist and facial tech were amazing! Not only did they make me feel at ease for my first visit, but I left so relaxed and relieved.
I Love MassageHeights . I always leave very happy . I never want to leave. I really appreciate how awesome my tech is (Carlos). They have quality , and they are qualified the best you’ll get. Too top all that off they make you feel comfortable are. I am shy but here I am a long way from being shy. So do what I did, “ go see Carlos. Let him work on your body and see how awesome he is.
it was so good my skin felt better and body has never felt so relaxed!
Here is my complaint: I booked an appointment for my husband to receive a massage. They texted, emailed and called the same day I booked the appointment. The next day, which was my husbands appointment, Massage Heights texted, emailed and called my husband again even tho he had already confirmed the appointment the day before. We arrived 15min before his appt. as requested. My husband went in, received his massage, and came out 50min later. We were told we would pay $69.99 for an hour(60min) massage. When my husband asked why he only received a 50min massage, he was told a 5min pre and post consult is within his 60min massage. But, not once were we told about the 5min pre and 5min post consult time being a part of the so called “60min” massage. We were never told that we are actually paying 69.99 for a 50min massage. It’s the principle about this. This is being dishonest and it is false advertising. Not once when Massage heights texted, emailed, or called my husband did the specify it is actually a 50min massage for 69.99.
First time at MH yesterday and the experience was a good one. I had Susie for a massage therapist, she was able to get the knots out of my neck and shoulders. I was completely relaxed …. I scheduled another appointment with her in two weeks! I highly recommend this place and I highly recommend booking their membership program- best bang for your buck.
I have had my second facial with Alexa who is a licensed aesthetician, she is amazing!! She listens and understands sensitive skin!! If you are looking for an amazing facial with an amazing aesthetician, see Alexa at Massage Heights on E. Basse Rd!!
I have had a great experience with Massage Heights! Amber is very sweet and great at being attentive to my needs.
I had a prenatal massage with Sky and it was absolutely wonderful! She was very knowledgeable about all the areas where aches and pains are common during pregnancy and made sure to spend some time on my legs for the fluid retention. My only regret is not going to her sooner during pregnancy so I could get in multiple messages before delivery!
Great staff and very tranquil environment
Excellent staff. Excellent service! ????????????
Absolutely love it here at the Lincoln Heights location!
Chris Robin C.
First time coming to this facility and I have to say the service was fantastic! My massage therapist helped alleviate the stress I was carrying throughout my body and he was very professional and friendly! Definitely will consider the membership ??
I was referred here but a friend and the prices are high unless you get a membership. I’m active duty so having a membership and being able to come all the time wasn’t likely. So they told me I could roll the time over and get longer sessions. However when they called me to tell me the price was going to go up for the membership I told them I wanted to just cancel. Then they told me because I didn’t give a 30 day notice I had to pay for another month. This makes no since because I still have 9 hours I haven’t used. Yet now I can’t use the hours or get my money back for them or use the service until I pay another fee. I wouldn’t recommend just go somewhere and pay for your massage as you get it this place is a ripoff.
James S Johnson J.
Fantastic services received from this team at Alamo Heights! Valerie was superb!
Kate did a fabulous job
My therapist just knew the areas that where really needed to be loosen. She was very gentle and put the right amount of pressure. Thank you Crystal M.!
Everyone was extremely friendly. Loved my facial!
From the moment you call to book your appointment, to when you leave Everyone is so welcoming & Very Nice . I got a facial & She walked me thru every step . Belinda was Amazing.
This place was great. Professional, clean, and relaxing. I got a deep tissue massage and I usually need a very firm touch. I was worried it wouldn't be hard enough but Joy was amazing and perfect amount of pressure. They were able to book me in for the next day when I made my appointment with no problems at all.
I would visit Sky again and again. All the staff was friendly and helpful. The place was very clean and comforting.
Janet is wonderful! Could not be happier with the progress of my skin.
Positives: Clean and nicely decorated Cons: Communication
I work as a medical scribe and stand on my feet a lot at work. I had been having muscle spasm in my lower back and tightness in my shoulders. During my visit I had a deep tissue massage and let me tell you IT WAS FABULOUS! I fell asleep during my massage because it was just that relaxing. Most importantly when I left I had so much relief in my lower back and shoulders. I felt like a new person. Very good first impression and I highly recommend!
First time I've ever gotten a massage, Janet performed an awesome service! very gentle and strong and the same time, I totally recommend this place
Excellent place to get a massage. Love deep tissue and stone work
Professional, clean, and just amazing customer service
I’ve been going to massage heights for several years and have always received excellent service. Staff has always been professional and personable
I wanted a massage, but they were booked so I got a facial instead. Janet P. was wonderful and I left feeling like a different person!
Everyone was very professional and informative. Was my first time for a massage anywhere. The ladies at the front desk were friendly and helpful. I will return for another soon.
Best birthday present my mom received
This is the best place to get messages especially rob is so good he knows exactly what he is doing
Had the best experience, highly recommended
Fantastic place for massages. I love how knowledgable their licensed professionals are. In particular - AJ - is a master of his craft. It is obvious that he is a complete expert and open & kind to share all his knowledge with his clients. Wish that were enough to be as good as him but with the amount of care & practice he has it's hard to beat him! ;) Highly recommended. You won't regret it & if you've never used hot stone - give them a shot, you won't regret it!
Massage heights was a surreal experience. I cannot pretend that I know too much about differing qualities of massaging, as I have only had a few, but the price for the quality I got was outstanding. Especially if you take advantage of their first time pricing, it is truly a great experience. I’ll be returning again.
The table was the bread. I was a stick of butter melting into it. Wanda was fabulous. I decided to get a membership because my experience was priceless! Love this location and staff.
We get frequent massages throughout town depending on our work location. I decided to try this fast-food type chain massage place. TERRIBLE experience. I booked one hour online, then was called the next day saying the online booking books one-hour sessions, but they are only doing an hour and a half sessions. . . okay. I was quoted a price. I informed the massage wasn't for me. The next day, the charge was $209. Second review I have ever posted on Google, but I figured it was important enough to post. STRONGLY DO NOT RECOMMEND.
Scammy membership practices. Beware of joining. When you tell them to cancel they will call you, text you, and email you within the same minute (how is that not harassment?). Threatening to send you to 'profit recovery', which is a BS way of saying collections. Paid over $700 for membership benefits I never used and they demand more money to cancel.
Wanda!!! Is perfection ????
Love this place!!
This place was extremely clean! The front desk receptionist did a COVID-19 screening and escorted me to my massage room “14”. My massage therapist was Dahlia and she was literally heaven sent! She worked out all the knots in my shoulder area and the massage table was extremely adjustable, I appreciated the drop down at the chest area and the heated setting. Unfortunately, I would have to rate this massage experience a 3/5 because I couldn’t fully enjoy the experience due to the room next to us practically screaming while communicating to the point Dahlia had to turn the music in the room up. It was very hard to relax and the walls appear very thin so I’d recommend NOT scheduling a 7:30pm Appointment.
My therapist was Wanda and she was amazing! I was having a severe pain on my shoulder and after her massaging me with focus ton the pain, I left feeling ???? % better!! Thank you Ms Wanda!!
Amazing first experience! I couldn’t of learned more about my body and how to stay relaxed even after my massage! Serene atmosphere!
The therapist Delila was awesome, highly reccomend her! We went on a Groupon and felt pressured to join. Reminded me of the old days when timeshares won invite you for cheap and once you got there you spent 5 hrs being bullied into buying into that company. Bad feeling. If it was not for that I would reccomend going as the environment and the room was clean.
Everything about this place was great
Living Free With D.
I loved Kim she was really kind it my 1st massage and it went amazing
Awesome massages here. Every massage I be gotten has been Grat! Good price and professional staff!
A Google U.
Safe routine for covid relaxing environment. Great massage
The staff was friendly and attentive. My therapist Suzie was amazing!! They will try and sell you a membership, and it is worth every penny!
Love the facial by Ms Libby.
1 hour massage was so good it felt like 5 mins ????????????
People are nice and caring.
I've tried other Massage Heights in Texas, nevertheless I like this one the best overall an for me the afternoon crew is the friendliest
Janet Alexis was amazing. She gave me an amazing facial. Makalai was the front desk was sweet super professional and explained everything in detail. Place is very clean and taking all COVID 19 measures.
My favorite place in the world. Joy is the most talented therapist.
Alex is great! He takes the pain right out of my sciatic area in my lower back!
My back was hurting and now it doesn’t! I feel great!
Dahlia did an amazing job for my 60min massage with hot stones. Will definitely be back!
They aren’t understanding to the fact that life happens. Instead they charge a cancellation fee of $37 if you need to reschedule (that’s on top of my monthly membership of $59.99). What’s the point of being a member if you get treated that way?? The therapist are great but the front desk staff has been rude on several occasions. They don’t have customer service training and it shows. I would rather take my business elsewhere.
I've been going to this location for a couple of years now and don't regret it one bit. The massages have been fantastic, the service great, and after reopening from COVID closures have good policies in place to make you feel safe.
Professional, convenient locations. Same day appointment on most occasions.
Josh at the front desk is hands down the best! So patient and kind, it was really easy to schedule an appointment and knock out the paperwork prior to my service. Robin was my masseuse and she works magic! Professional and easy to talk to, I got an amazing massage, I can't wait to come back.????
Me and my fiance signed up for the monthly massage program, such a great investment for your health and well being. Everyone is always welcoming even with covid they are taking precautions.
Andres is the best if you love deep tissue massage, but he's good at so many other types as well. Definitely made for the every day person to relax and get away for a little bit!
Got a massage as a birthday gift. Experience was great, from check in/ check out to massage! With current covid situation they sent plenty of info on what to expect. Would definitely recommend ????
We had good experience with all workers!
So far every massage and facial has been great!
So I used to love coming here. The masseuses and Facialist are all very nice. However, we have had multiple problems with times. They block off one hour for your massage but that includes check in, getting to the room, talking to your massager and undressing before they begin and then they typically stop 5-10 minutes before to clean and get ready for their next appointment. The 60 min massage is actually only 45 min. It’s expensive for only one massage a month so we decided to cancel which brings me to my next complaint. I called to cancel right after they opened back up from Covid (which they charged us the entire two- three months even though they were closed) fine because I can use them later. But when I called to cancel they informed me I was on a 6 month agreement so I had to wait until the 6 months is over, once again frustrating but my fault, I must have forgotten. So I finally wait until after my 6th payment came out for them to tell me I have to give a 30 days notice so I will be billed one more time!! This is completely unacceptable! The lady said I was told, but I specifically asked “ so I need to wait until after the 6 months to call back and cancel” I was told yes. End of discussion. I was NEVER told call back BEFORE your final payment to cancel, because why would they be candid to someone canceling?? And now I find out there’s a time limit on how long I can use my credits that were accumulated during the Covid shutdown that they charged me for when they were closed!! They clearly only care about money and getting people in and out, which is why I wanted to Cancel in the first place. They steal our time that we pay for and now stealing our money. I’m going to find my own private masseur!
This being my first message, SKY, was very professional, she was very knowledgeable, and communicated, very well with me. I would recommend Message Heights to anyone needing expert help.
I love coming here. My little slice of paradise. Josh is always super sweet and readily available for any questions I have. But the real star of the show for me is Dahlia. I needed a FIRM massage and she has never disappointed. I’ve gone to a few people but she has been everything I ever needed and then some. Today I got an hour and a half massage and Josh was right, I’ll never go back to just an hour. I’m writing this while relaxing in bed with soreness from some much needed neck and back work and it’s seriously the “hurts so good” because I know I’ll be feeling great soon since she worked the tenseness out.
BEWARE OF THE MEMBERSHIP!!! I told them I was moving out of the area and they continued to charge OVER $700 to my account despite not being in for over a year. Everyone was nice at all of my appointments but their membership is nothing short of predatory.
Staff is amazing to work with and so efficient!
Had a great massage with Jimmy today! He was kind and very professional- literally the best massage I have had. Highly recommended Jimmy you won’t be disappointed!
Had the best massage that I’ve ever head. Highly recommend Andres for head and neck pain. Staff are always friendly and professional and I appreciate their commitment to protecting the community through temperature checking and mandatory masking for clients and staff.
I had an amazing experience. They were extremely accommodating and professional.
Great customer service, and always happy receptions. Great place to relax.
Best massage I’ve had. Deidra was sweet and very attentive to my problem areas. Pressure was perfect, recommending her to my friends!
I had a great experience! Loved it!
All for Johnny if you like a sports massage. You won't regret it. They can accommodate any type of massage, always friendly staff.
First impression means everything to me. Not only was the location clean and relaxing but the customer service was excellent. Desiree and Josh at the front desk were pleasant. My masseuse was Erica. She was amazing and experienced. I'll be back for sure ????
Great massages and facials. Front desk staff awesome customer service! I had kind of shied away from massages (low tolerance to pain). I let therapist Holly know this and have had some amazing massages with no pain and feel great afterwards.
Great experience and massages and the staff was very informative!
Very friendly staff and affordable prices
The moment I spoke to Jon to book our massages I knew we would be in good hands. We came from Dallas to S.A. for a girls trip & this was by far the highlight of the trip. Everyone from the front desk to the therapists were Excellent. Thank you for making our trip even more wonderful!
James Vaughn J.
Marissa and Stephanie are top notch massage therapists. Wish I could go weekly
Service, decor, everything was excellent.
Everyone here that we’ve been in contact with be a massage therapist or receptionist has been extremely friendly and helpful.
Wonderful! So calming and relaxing and didnt make me feel awkward at all, can't wait till my next trip! Also the lady at the front was so helpful and nice, I would definitely recommend this location.
I logged in to my account, booked the price listed then got a call stating that it would not be that price. So why did the website book my appt if that was not the price? How is it good business to offer one price then not honor that? It wasn't like I wasn't logged in to my account. Extremely disappointing.
This place has amazing prices for the quality of treatments and customer service they offer. I was impressed by the front desk staff’s helpful attitude. my esthetician was able to produce a noticeable difference in my skin, and was quite knowledgeable and non-judgmental. I was able to get upgrades like microdermabrasion for a third of the price paid elsewhere. My massage was wonderful too, she used both cupping and hot stones in the session. The time of service was not an issue, as it’s the quality that matters.
I've been coming here for three years and have always had good service. AJ is especially good.
The whole experience was great! Taylor, the receptionist, was fabulous. Walked me through everything and was super friendly. Tara, the therapist, was amazing! Thorough and got all the spots worked out! Highly recommend!
Lynn H is the best! I’ve been going to her for a year and massage is always fantastic!
I love this place! All of the staff there are wonderful. The front desk staff are always so friendly and helpful. They take the time to answer all of my questions, help me schedule/reschedule easily, and always make me feel welcome. Lynn is an amazing massage therapist and always caters my massage to my current needs. She’s attentive to my comfort and adjusts pressure depending on area being worked according to my preferences. She’s fantastic with deep pressure and always gets my back loosened up. This location is always clean and inviting and I look forward to each of my visits.
I went a week ago and I had a very good experience. It was my very first massage and I was a little nervous. Viv was my massage therapist and was very professional and attentive to that I was nervous but as soon as she started all the nervousness and stress and aches all disappeared. I enjoyed it so much. My first visit was from a gift card I received but I ended up signing up for membership. Oh man. I can’t remember her name but the lady at front counter was so friendly and explained everything from beginning to end. I really appreciate it. I highly recommend this location.
Great therapist here
We hosted a Mommy to be Spa Day at Massage Heights, and could not be more thrilled with the services and ambiance of the spa. We each had 90 min massages with hot stones; was a perfect match to combat poor posture and muscle soreness. The front office was very helpful communicating our appointments in the days leading up to our party. All in all the staff, massages, and ambiance was exactly what we had hoped for a nice R&R day. Highly recommend this spa for anyone looking to relax with talented masseurs and a helpful staff. Thank you!
I love this place! Amy Lynn is amazing!! She is very good for deep tissue massages
Great place to get a massage. If you are not a member become one.
I went in this morning with a hurt back and walked out feeling so much better. The staff were super friendly and accommodating. The price was reasonable and they weren't pushy at all. Shanika was my massage therapist and she did a fabulous job. Thank you guys!
Awesome therapists, very skilled great price point.
Good massage - clean premises. However, I have had many massage experiences in my time and I found this experience below par. It was rather rushed at the end - no time to relax before I was bombarded with financial information to sign up for membership - this ended my relaxed massage feeling very quickly! time wise, I was disappointed a 1 hour massage plus a 15 minute add on of a foot scrub booked and I was all done in 55 mins!!!!! As far as the massage, I asked for a sports massage and asked to concentrate on my injuries quad and Achilles - the massage to me just seemed just general massage, although good, the areas I asked to be worked on were not given any extra attention. So ok for someone just looking for a general massage that can be all done during your lunch hour.
Best experience ever, have had a membership for a little over a year. Front desk reps are very professional and great customer service. I have been going to Ms. Lynn she’s awesome! Best service all the way around.
Service is wonderful, professional staff. Clean rooms and friendly front desk staff. Facials and massages are top notch.
The massage and facials were excellent! However, the pricing was confusing. We were told we would receive on elevation for free on both our massages and facials. We were told we could pick anything but the bottom 2 choices for our massage and our esthetician would pick the free elevation for our facial. My esthetician chose microdermabrasion for me. At checkout I was charged $30 for this service and told it was not included in the free add ons. If I would have known this I would have told the esthetician no and asked for one of the free ones instead. So I was charged $30 and not given any free add on. For the massage a few of the people in our party asked if we could pick the hot stone ($20) for our free add on and pick another add on to pay for. We were told yes and picked a foot scrub that is listed at $12. In the end, we were charged for the more expensive one and given the cheaper one for free. I feel I was over charged $38 but overall I would recommend the therapist. If you decide to use this facility, be very clear on the pricing. *UPDATE * I was contacted by the manager and we discussed the miscommunication. She was very professional and took care of the situation. Again, the the estheticians and therapists were amazing and I would recommend this retreat!
Alex is the BEST! He's been taking care of me for a year and half and I'm very happy. The receptionists are always friendly and do their best to remember every guest
Amazing massage, very tranquil Place.Nice and quiet, friendly staff.
Went in for my first massage ever and had a great experience. The staff was knowledgeable & explained everything thoroughly. Will definitely recommend!
Had a really great massage with Aj. The receptionist was very friendly as well. Will definitely be trying to return for a membership.
Nina was the best and I honestly will ALWAYS come back to her. She's the reason I got my membership here, and also, the young lady at the register. She was flawlessly good at customer service and sales. UPDATE 2 months after: At my second visit with Nina: She did not let me sleep during my massage, all she wanted was to be talking. So, after being so annoyed the first five minutes of the conversation, I finally decided to be nice and continue chatting with her and forgot about my nap... However, when I thought it would be okay to bring up the topic of the children being separated from their families at the southern boarder she proceeded to support not only the actions that were taken and are still being taken but also the President, Donald Trump. I felt extremely disgusted and uncomfortable with some of the words she said but I am not rude enough to get up and leave so I let her finish, I even gave her a tip. She did a very good job on my massage but her political views and the way she was expressing that to me, with no empathy made me have a very bad experience with Her not Massage Heights. I respect her opinion but will never come back to obtain her services. I cannot support people that support hate and segregation. This is MY way of contributing to a future change. Even small gestures of empathy go a long way.
They sell dermalogica products! The receptionists were great and very knowledgable about the services AND the products. Facial with Libby was great!
To new massage appointments you’re supposed to be 15 mins early to fill out paperwork. I was slightly late because of where it’s located within the buildings. It’s actually next to the frozen yogurt place a few spots away from Torchy’s Tacos. The staff ensured that I still got to my massage on time and were extremely professional. I left happy and so incredibly relaxed! Thank you so much for a wonderful massage!
Beware of signing a yearly contract with them. They will bill your credit card for additional fees without your consent.
Everyone was very nice and professional. My husband and I both had a one hour massage and felted relaxed and stress free all day.
Ariel De J.
My massage was amazing. The reason for 2 stars is that I arrived ten minutes early as instructed. The receptionist said the therapist was running late but I would still get my full hour. The massage started at 11:40 and ended at 12:25. So I paid for an hour and got 45 Minutes.
My appointments at this location have always been wonderful. I even got a call to remind me that I had leftover massages to use when I started getting busier. I always go to Alex, who is wonderful. The facilities are always clean and the office staff pleasant. No complaints!
Front dest girls are nice, place is clean, only thing that ruined my experience there was expecting to go and relax for a hour, but got a massage therapist who talked the WHOLE time. I'm not a rude person so I couldn't tell her to stop, but basically I left there very disappointed and not feeling relaxed. Will not go back to this location
I've had my membership going on two and a half years. I've only had ONE "bad" experience & I still walked out feeling great. Lol. The BEST therapists at Massage Heights (Alamo Heights) are Margeaux & Dalia! Use either one of these girls and you WON'T be disappointed. I've used both for pre-natal, too.
Love all my experiences at this Alamo Heights Branch!! The Concierge at the front desk are so expedient and professional~ Gosha is my therapist and he is fabulous!! I've booked him for the next 6 months....Been a member for 5 yrs. Do it for YOU~It's a life pleasure that keeps on giving....try the peppermint foot scrub...It's HEAVEN!!!
Rude! Other locations for this business are great, but I was very disappointed with the rude phone service I received from this branch. Canceled my appointment (that they had already mis-scheduled).
I've had my membership for over 5 years with this company. I have had several different masseuses at this location and have always left relaxed and more than pleased with their services. I cannot say that about some of the other branch locations. I definitely recommend coming here for an hour of indulgence!