Wife loved every minute!
Amazing people and therapists
Wife loved every minute!
Amazing people and therapists
Ordered a massage online through what I thought was their website but they use a third party site and I was in the area doing military training and unfortunately had to leave early so I was unable to redeem the massage. Both the massage clinic and third party told me to contact the other respective party for a refund and that it is the other parties issue. Basically I am just out the $71.00 dollars. Can not speak to quality of the massage or business itself, only that I would not schedule online.
Friendly staff, and great massage therapist Nikki
Very friendly staff with an extremely comfortable, clean and relaxing environment. Can't wait to come back for my next appointment in a few weeks!
Clean and quiet location. Very relaxing and Dolce gives a wonderful deep tissue massage. Clients are spaced out for arrival and ALL safety protocols are strictly enforced. For that a two thumbs up! The staff are friendly and very professional.
Josh/James (one of those) was very nice and comforting. I don't do this often, so I wasn't sure how to answer the questions he was asking nor understood the services that were offered. He was very patient with my ignorance and explained everything so I could understand. Along with what he was asking for about my troubled areas. It was also a bonus he was a Vet as well. Yeah, he was an Army Vet, but I won’t hold that against him. ;) Thank you, my shoulder has been, feeling good. Yut!
Great, friendly and knowledgeable staff; love going there for my massages!
SO friendly, and never a bad massage! Highly recommend.
The staff are great and therapists are professional.
Everyone is professional and friendly. They answer every question and do so with a willingness to help that I haven't seen before. The store and massage rooms are extremely clean and we'll maintained. Every massage I've had has been fantastic, the therapists take time to understand why you're there for a massage to give you the best experience possible. I've told a lot of my friends about this place and I'll continue to tell more!
Wish we could give them 0 star! My wife had 1 hour massage with them but the therapist didn’t know anything about massage! She ended the session 20 min sooner even! Don’t recommend them at all! Looking for different place!
Makayla presented me with an excellent massage . I described my areas of concern and she took care of me . Thanks again Makayla. I shall be returning.
Been coming for a year. Had many bad experiences. I’m over it. Going to Massage Envy now.
Best place for a massage
I have been visiting this location for a little more than a year. The front staff knows me by name everytime I go in. Justin my message therapist is absolutely amazing. I strongly recommend this location.
Always accommodating and once they know you they have it totally dialed it
I’ve had 2 sports massages with Tommy, and both have been excellent. This time I added the CBD oil to my massage, and found it very helpful. I like the pressure in a massage to be pretty heavy, and Tommy was amazing. I would highly recommend.
Pros -Love their new client special. $69 for a first time client special and you can customize the massage style for the hour- Swedish, deep tissue, etc. -Front desk was quick to get me booked! Very efficient and nice on the phone. Guy working there was nice too and walked over to offer me water too when I arrived. -Justin provided amazing service. He's very down to earth and he found out areas of tension that I was not even aware of. Also, I like that's he's honest. He ran a few minutes late, and he admitted to it and still said he'd give me the few hour. Another thing, is while the website says 10 minutes are for dressing in the beginning and end of the session, I feel like Justin didn't use that full 10 minutes which was nice as that meant more time could be used toward the massage. Cons -The front desk person will be asking questions about your injury/discomfort level, and I get that those help to further customize the massage. However, I wish he didn't have to ask it in front of the other people sitting in the waiting area. -Be prepared to give your card on the phone before they can book you. This is to guarantee you show or else get a cancellation fee! -Lastly, don't feel pressured to buy their membership package. They will pitch it to you at the end, but if you don't go that often, I reccomend not locking yourself in.
Can't say enough GOOD. Terrific experience. One of my best ever; and I've tried them all - The Phoenician, Red Door, Kabuki Spa, Georgette Klinger etc. I came away feeling like a new man. Thanks Elements. I'll visit next time I'm in Phoenix.
Quiet, calming atmosphere. Best massage I’ve ever had! I’m a member now!
Was the best massage that I have had in a long time! I will definitely go back!
Not very good massage
The level of expertise is not high.
This is by far my favorite place to get a massage and I have been to tons. Have chronic migraines and neck pain I have gone to many places looking for relief. The service here is amazing. They recognize me every time I walk in and I am greeted like they actually appreciate my business. I am made to feel at home and comfortable. Every therapist I have seen has customized my massage to meet my needs and I leave feeling refreshed. I couldn't recommend them more.
Nice relaxing massage in a calm, peaceful setting. I love Elements massage and their straightforward approach to massage as a part of practical self-care.
All of the front desk staff are very friendly and accommodating. Every massage I’ve had here has been great, and Nicole is a phenomenal massage therapist.
Thorough, great staff, feel like I get a great service for my money.
This place has great therapists who are very knowledgeable and personable. I like the membership model of month to month at one flat rate. I signed up after my first visit.
Always superb massage and front desk service ?
Professional and unique. Schedule system is firm.
I've been going to this spa for some time now and I love it! I first started with sessions from Deana and she is amazing!! I also see Ashley who is also AMAZING!! You can't go wrong with either of these magnificent ladies! Lastly, but very important, is the front desk and back office...these people are so pleasant, genuine and helpful. I'm sure I will be going to this location for many years to come. I've found perfection in Deanna and Ashley. If it isn't broken there is no need to fix it!
Great service walking in and the front desk is very accommodating! Justin is amazing for a deep tissue or a relaxation massage! Only disappointing thing I have to say about this place is that you never get your full time. Not sure if it’s because of their scheduling or whatnot but I’ve done a massage three times now and none of them have been the full 60 or 90 minutes. I’ve even tried coming in early. :(
STAY AWAY FROM ELEMENTS MASSAGE Scottsdale at all costs! Came in with a groupon and although the massage was decent, the service was AWFUL. The receptionist signed both me and my roommates up for memberships when neither of us had the desire to do so then while signing us up the receptionist made it seem like you could cancel at any time and that was FALSE, you must cancel 30 days before your card is charged or your out of luck. I will be contacting my bank and disputing the charge. Thanks for the dishonesty Elements Massage Scottsdale you will never have my business again.
The cupping add-on was great, especially because they move the cups around on your body the entire time of the massage! Really adds extra pressure/tension release. Dulce gave me a great massage & had a nice personality!
I was extremely disappointed after my massage here. When i booked my appointmet the girl kept changing what times she had available.we finally decided on a time she tried to book it and said she was actually looking at the wrong week. So we went back and set it for another time.the next day. A few hours later I got a text confirmation for my appointment, but it was for a differnt time than i set up. I called them and they said that they couldnt fit me in now for the time I requested. So just booked it for a close spot. said I would like to just cancel the appointment cause of conflict. They said it was going to be a $45 charge for canceling 24 hrs before session. I said that was totally not fair since None of this was my fault. Said they would reschedule same day free. ~so i rearranged my schedule and made it work. When i arrived the front desk were both on the phone but a man from a room behind them came out said hello and went in the back. He came back outd me that my massage time was going to be another 20 min for some reason. The front desk were friendly, but it seemed they were trying too hard. After i completed the packet of forms I just wanted to relax and unwind before the session but the guy at the desk proceeded to ask me kind of intrusive questions. Like my plans for the night , and what interested me in massage. made me uncomfortable.Then the manager guy came out from behind the desk area and asked me questions the other guy did. Must be scripted. The environment and over all vibe was ok, but nothing exceptional. The water was warm and tasted bad and plus my room smelled a little funky. My therapist was good but didn't seem very knowledgeable or connected, Seemed off in her own world most time.I had to address an issue with the table headrest twice before she listened. After massage I felt better but didn't feel like I got much overall value from it. Went to desk for payment and they tried to have me sign up for the membership. I declined and they threw a few freebies at me. I said I would think it over if i came back . They wanted me to join today and said they could even waive a month payment. so I could get out of there I said the massage was great' and would call back to schedule. Found next day they double charged my card. I called to have credited and said manager would get back to me. What a headache. This Elements did exactly the opposite to my stress level!!
Great job well done very professional
I bought a Groupon for a 90 minute massage. My therapist did a great job and was very accommodating and pleasant.
Samantha is really good at her job. Thank you Elements Massage.
Elements of Scottsdale is amazing. The staff is always welcoming, the therapists are fantastic, and the atmosphere is perfect. I always feel welcomed here and my worries are gone by the time I leave.
Amazing!! My therapist was so knowledgeable and found all my triggerpoints! I have received a number of massages and after this one, I immediately joined Elements!
I have been getting massages for 15+ years, going to national chains, resorts, tropical archipelago themed establishments, reflexology places, in-calls and the deep tissue massage that I received from Deana was probably the best massage I have ever received. The facility was clean and nice, the staff was courteous and attentive.
Jay was awesome! Helped a ton in all of my problem areas and I practically feel ten pounds lighter.
The team was welcoming and got me quickly checked in. Facility was clean. My masseuse listened, was professional and provided the massage I needed.
Victor is amazing!
Deana is great. The front desk is friendly and organized. Great experience!
Wonderful staff! Location is convenient and scheduling was easy
Sendia was amazing!! Her deep tissue massage made such a big difference on my neck and shoulders! Will definately be back
From the second we walked in the door till the time we left, the staff was incredibly friendly. They were gracious enough to accommodate a last minute group of four with no issues. It was a wonderful experience.
The Rustic S.
I was having an EXCRUCIATING head ache. My head felt like it was going to explode, my heart felt like it was pounding out of my chest and I was nauseous. Standing or sitting upright was even a challenge This was going on 24 hours of non stop pain. I tried calling 2 other facilities that I normally go to, but no appointments were available. One had recommended Elements because they are opened late. Called them right up and they got me in for a 1.5 hour massage. Not knowing the facility or the therapists, I will admit, I was skeptical if this was going to work. I was even planning on heading over to Urgent Care after. The receptionist (Amber) was so sweet, she saw how much pain I was in and she asked me to sit and she will bring the paperwork to me to explain. My turn was up!!! Therapist walked me into the room and asked what I would like him to focus on and what my problem area was. I was almost in tears as I explained to him how much pain I was in. He assessed the issues and understood quickly what he needed to do. I laid on that table and he started working his magic!!! I literally was feeling the difference as he was completing the quadrants. the side he worked on felt so much looser, lighter, almost limp compared to the tense side he was about to work on. He took ques very well without me having to say a word. He knew when to ease up on the pressure and he knew when he could go deeper. The 1.5 hour massage was up and was so afraid to stand up in fear that my head would start pounding again. IT DIDN'T AND IT WORKED!!! OMG..I was SO happy I gave him a BIG hug :) I will definitely be going back to Elements and booking with Jay!!! Thank you Jay for making me feel great!!!
I was very pleased with the professionalism and environment offered here. I would recommend it to others, especially Dolce who was wonderful.
Everything!! From the moment I stepped into your location I received exceptional service. The lady working the front desk was very attentive to each client she helped. My massage was exactly what I needed and he took the time to understand my problem areas. There was no doubt I was leaving without signing up as a member! I can’t wait to return in 2 weeks!!
Great service and feedback.
My therapist, Jay, was professional and polite. He listened to my needs and even more importantly, he listened to my body! He found areas in my low back that desperately required more attention than my yoga alone was able to mend. I am a Massage Envy convert and am hopeful that Elements continues to be as great as this first visit.
If you are dealing with chronic pain or injuries, ask for Declan. His technique is good and his touch intuitive.
I’m amazed by the entire staff here. The massage therapist was just phenomenal. Thank you guys!!
Great massage! Really nice people.
Definitely the best massage I have ever had, the service is on point from the moment you walk in the door. The therapist I had look a bit hipster-ish but he gave the best massage (he told me he studies in injuries) and I had an immediate relief of my stressed shoulders. My friend who came with me also had wonderful review on his therapist. We will definitely come back when we visit the area!!
Friendly staff. Excellent service. Super helpful! Highly recommended.
Terrible experience - was bruised and expressed my dissatisfaction with my service to the owner, who still took my Groupon for a sub-par massage experience.
Last minute booking, and I'm so happy I did it. Great massage, excellent draping, friendly and helpful staff.
The receptionist was very friendly and informative. The facility was clean and appealing. Lastly my massage therapist was professional and did a fabulous job!
Excellent experience - Declan was awesome! Got all my knots out.
Awesome treatment from the front desk staff to my massage therapist. And had the best massage I've ever had! Would recommend Declan to everyone.
Jen gave an excellent massage, just what I hope for every time I visit a new therapist.
Eh I wasn't super impressed. I heard how great Elements was from many different people and had been wanting to try for a few years. As a former and disappointed member of Massage Envy I really was curious to see what my experience would be here. I was greeted by a nice girl when I arrived - friendly but it all felt a bit over done. So perky and a bit over the top. My therapist was nice and asked why I was there - I wanted an overall relaxing massage but a bit more attention on my shoulders. Right off the bat she began asking me questions about and talking throughout - I answered and was friendly but was surprised because I was clearly there for a relaxing Mother's Day massage. I could have reiterated that to her of course but find that to be awkward. The massage itself was okay - nothing memorable though and definitely didn't feel like there was any extra focus on my upper back. At check out they of course tried to get me to buy into their wellness program even after telling them I wasn't interested. The staff was nice and the place was clean but I feel like Massage Envy has an up on them in regards to a more relaxing environment (relaxed waiting room with dimmed lights and soft music as opposed to sitting in the open by the front desk and being talked to by staff.) Overall I have to say I wasn't all that excited and found myself wanting more. Oh well!
Lisa was AMAZING. I'm usually very picky with my massage therapists however she went Above and Beyond to make my experience Fabulous. I almost don't want to post this as I don't want to share her!!
Elements Massage is fantastic. Such a well run organization, clean, honest and the staff goes the extra mile. Jeff Crenshaw knows how to run a business. I highly recommend
Awesome deep tissue massage, I will definitely come back to Elements!
Friendly staff and Nikole did a great job! I've already booked my next appointment. : o)
The young lady who 'checked me in' was on top of it all. She helped me before I walked in the door and easily managed a full waiting room of people needing her attention. My massage with John was great too. I love the personal attention this location gives every time - the consistency is critical to me.
My Mom and I had a spa day. I had Shae as a therapist she was very good. Mom had Peter and said he was the best Massage therapist she ever had. I recommend Elements Massage in Scottsdale very clean, professional, and all around great experience.
I had a great overall experience at this studio. I highly recommend Elements Massage for all of your massage therapy needs.
The worst massage I've ever had was at this place. I paid for a 90 min, told them I did not feel.ooke I even got a massge. Mind you this was my 3rd massage, the first two with a different masseuse were very good. I was told the next massage was on them, a 90 min session. I show up for a late evening appointment and then was told I was only going to recieved a 60 min massage. I've had just 2 good massages here and I've paid $267. These people are con artist, rude and lack basic customer service skills.
From the moment you walk in the door until the moment you leave, the entire staff makes you feel welcome and appreciated. The rooms are top notch and the whole environment is relaxing. I recommend Deana for her skills and her charm. I seriously enjoy my chats with her on all kinds of subjects while she is taking care of me. I have recommended this location to numerous friends and feel very confident in doing so.
Very clean, tranquil massage rooms, Peter did great job of explaining and educating while performing the massage.