Our third summer going here while staying at the Andaz. I can’t recommend Joey for massage enough - she’s really skilled and knows what she’s doing. I get massage regularly, so it stands out when a resort spa can be as therapeutic as my normal therapist. Super friendly and accommodating, and a clean, spacious, and well appointed facility. Highly recommended, but book well in advance - appointments fill up very, very quick especially if you’re here for a weekend.
The spa is lovely as are those who work at the spa. I was able to move my manicure a bit later to accommodate our breakfast over at the Andaz restaurant. I was greeted warmly and taken back into the nail salon area quickly. The woman who did my manicure was very friendly. My husband treated me to a surprise stay at the Andaz for the weekend for my birthday. I mentioned this during the manicure so as I was leaving she offered me a complimentary glass of champagne. I was disappointed they didn’t have gel polish so I settled for the regular polish available. I try to let professionals do their job without critiques assuming small things will eventually be fixed but every issue I noticed was never fixed and I unfortunately wound up with the worst manicure I’ve had. These pictures are taken immediately after leaving the spa. Mind you, this manicure cost $55 plus a required 20% gratuity ???? Unaware of the separation between the Andaz resort and the spa, I had planned to request the charge for the manicure and gratuity be removed from our final bill. Because of the separation, the Andaz was not able to remove the charges for the manicure and gratuity. Unfortunately, I would have to recommend you go elsewhere for nail services. Again, the people are lovely but I’m left with a pretty bad manicure ???? EDIT: The spa responded to my review on the forum where they requested a review and offered a full refund for the manicure!