Best customer service EVER! Everyone made me feel welcomed! Will return ??
Do not get a membership here! I've been trying to cancel it for several months and they're still charging me. This is the worst business!
Best customer service EVER! Everyone made me feel welcomed! Will return ??
Do not get a membership here! I've been trying to cancel it for several months and they're still charging me. This is the worst business!
Mary Ann A.
I had a very enjoyable visit and the gal who did my facial was wonderful. I would recommend her and should I visit again I will ask for her. Hannah!!!!
I had a facial and a wax done here. The facial was wonderful. However the wax was the second worse I ever had. I had to give her instructions on how to decrease the pain while waxing. Three days later I had stubble and now I have several ingrown hairs and bumps. I've been waxing for 7 years now this is worse than my first experience 5 1/2 year's ago. Really wishing I hadn't had my waxing done here.
Matthew is the bomb dot com!!! I love Hand and Stone!!!
I highly recommend their services. I visited for my birthday, best gift!
Professional and relaxing. Thank you Devorah for massage and therapy ????
My therapist very knowledgeable and excellent customer service!!!!
Hannah is awesome, she listens to all my concerns and offers solutions I feel like she is concerned about the wellness of my skin. I always enjoy my facials with her!
Very clean. Very peaceful and relaxing. Wasn't a huge fan of the pink Himalayan stone massage (didn't feel any didn't than before I went in). Need a REALLY good deep tissue masseuse to work on problem areas and not just "rub me" and I haven't found one yet. Have had several massages here. Maybe my next one here will be the right guy/gal!
Every visit goes off seamlessly! The staff is always very pleasant. I’ll be back for sure!
The place is very clean, but need to increase the time to a full 60 minutes.
My experience with Hand and Stone was awesome! Long story short, after my full body massage with Matthew (New Years day), I waited for two days to shower because I did not want to remove anything from my body. The oils, the warm bed, the strength and pressure on my areas in need, and on and on... was out of this world. I was so relaxed that I did not want to get dressed. I immediately signed up for a membership. I cannot wait for my next massage. Try it! You will love it too!
Great place, Erika is awesome Esthetician and went the same esthetic school at me. Antiona is the best massage therapist in town and can work wonders. Prices are high but still reasonable for the service quality offered. If you are a member you get discounted prices however the monthly membership fee is $60 a month and you get one 1hr massage or 1hr facial each month as no cost other then your membership fee.
Omg!! This was my very 1st time having a full body massage and facial. The environment is clean and well kept. Smells good, looks good, service and staff on point. They are awesome and professional here. Will Definetly be returning soon!!! I felt like I can run a mile after that massage and my face was on fleek.
I went on my birthday and this place was so great! I went for a facial. I had Erica and she was so nice. It felt nice and relaxing. I was very impressed with my facial results ( this was my first facial ever). I will be coming back soon for another facial.
A joy as usual. Carmisha is the absolute best! They also have the best pricing I've ever seen.
Great customer service good massages nice membership package
Very relaxing atmosphere and friendly staff!
I took my gf here to surprise her with a massage. I must say that was the worst massage we have ever had! I walked out feeling worst than I did walking in!!! I will never go back again. Then the young lady at the front desk had the audacity to ask me do I want a membership. I politely told her “NO THANK YOU”. The place is very clean and the staff is friendly. But the massage was horrible.. #SadFace
It was very nice. I'm glad they have special treatments for my past cancer treatments.
This was by far the best massage my husband and I have ever experienced. Very professional receptionist, nice environment and I can’t say enough about the massage therapists, they were both excellent. We will definitely be returning!
Very nice ambiance and friendly, professional staff. It was my and my friend's first time there and we received very relaxing couples massage. I recommend this establishment and will visit again.
Awesome place. Toni was Absolutely Fantastic.
Pierre Cheelton S.
Excellent customer services! My first impression was first and foremost the welcome I received at the time of my appointment.This was a wonderful massage I had with the Therapist Ms Amber, she was very Kind, very professional, the touch of her hands were very robust for a man like me I deserve it , she gave me a real relief full body massage.I was satisfied, I left a tip anyway.
Great service from Erica wonderfull hands she gets 5 stars. But after trying the facial and product and spending$$ purchasing products this did not agreed with my skin lots of irritation... today, I came to the McDonough store to cancel my membership I also explain the reason, I was told per the front agent I still have to pay one more month for a product that is hurting my skin, this is very disaponted and irritating...
I have never been as embarrassed and out down by someone as I did by the massage therapist at hand and stone... Once in the room, the massage therapist asked what kind of work do I do. When I responded with I am a cop, she stated "I hate the po-po!" Feeling extremely awkward at this point, I explained that I'm a good one and have worked at the local department for more than 10 years now. Also that there are bad apples in every profession, not just law enforcement. She responded with, I am going to tell my age but if I only had a cell phone back then. She went on to explain that she grew up near a police station up North where she observed all kinds of things. She then began the massage and applied the medium pressure that I requested on the profile sheet. It changed when she got to the top of my back and neck area... She applied as much pressure as she was physically able to. Her hands were trembling as she forced so much pressure to the back of my neck as I cringed in pain. At the conclusion of the massage I was inclined to leave a tip. I left her $20 even after the way I was treated and degraded. I spent the next few days with severe neck pain and bruising rather than a relaxed feeling. I reached out to the company the next day and never received any contact about this situation. I DO NOT recommend this place and I will not be returning to be treated as wrong as I was.
I was giving a bad facial and had a bad chemical reaction and cancelled my membership and yet was still being charged. I will never advise anyone to go to this business!
basic spa environment ... facial was bday gift to myself, the facialist was very sweet and engaging overall technique and products were a bit lack luster from my previous spa experiences but worth a visit.
Horrible ! Didnt start on time and cut the time short, was a couples massage and the 2 masseuse chatted constantly. Not relaxing at all, not worth the money. Try Honeycomb instead!
I have had two visits with Latosha and she is great. She is punctual and very knowledgeable. My experience with Latosha was fantastic absolutely no complaints. My billing experience was the complete opposite. Please be aware when purchasing the membership. I purchased the membership and according to my membership packet the automatic billing would start in June. On my June visit I was advised that the automatic billing would not take affect until July, but I couldn't get a clear answer to why July and not June. I was charged $59.95 for the service that was performed, and $20 for a hydration upgrade. The very next day I was also charged $59.95 for the June membership which I was told who not take place until July. When I called to dispute the charge, again I could not get a answer. But I was told that nothing could be done about the double billing. The one thing that could have been done wasn't..... an apology. So disappointed.
Absolutely amazing. I called at 5pm and booked a 7pm massage for the same day with Rachel. I had been having bad back pain and after a hot stone massage I was so relaxed, stress free, and most importantly pain free. She focused on my problem areas and did everything she could to make me as comfortable and relaxed as possible. Would recommend to anyone.
Smells heavenly and the couples massage was so relaxing
Omg! I had an excellent first time experience. Rachael at front fest is super awesome and very comforting. She makes you feel very welcome especially when it’s your first time. Even the day before I dropped in however they were all booked up, but just her warm welcome made me schedule to come back today! My masseuse Carmisha, was very experienced and hit all the target areas I needed. I received the Himalaya salt stone massage, and I can definitely say, it’s worth it. She made me feel very comfortable and definitely relaxed. Yes I will be returning. Being a lady trucker, this definitely takes the pressure off to am enjoying, relaxing time. And she also makes sure to utilize the full hour
My wife and i got a couples massage, both women were very good and very professional. Didn’t even know the other therapist was in the room. After our massage we were both very happy with Hand and Stone Spa we signed up for the monthly package.
Environment was soothing, personnel friendly and service was exceptional. The actual massage was stimulating and relaxing.
The first time I came here I had a guy. He was just ok. This time I had Ms. Amber and she was SIMPLY AMAZING! I got a massage and foot scrub. She focused on my problem areas, she had just the right pressure and she truly made me feel relaxed and like a queen when it was over. They offer infused water prior and after your massage and the facility is spotless. Will defiantly be back!
Loved it, very friendly
I tried it for my hands because I lift weights a lot and Matthew was awesome . I purchased a membership and have been going ever since. After lifting weights and working out I look forward to going for my massage every two weeks. I will just keep going to my massage therapist Matthew because once I find a good one I rather not change. Nice place and great service. Thanks Matthew
Always great. Go see Nels.
Christopher And Tiffney J.
I absolutely loved my experience here. My masseuse, Beth, was very knowledgeable. She was a very open communicator both prior to and after my session. She focused on my problem areas as requested, and provided me with advice on how to lessen the tension in these areas moving forward (while serving me essenced water). The service was so great that I was sold on their monthly program, which you can use for either a massage OR facial each month (or save up and do both in one month). Needless to say, I'll be coming back. Definitely worth the money, and a great investment if you're looking for some serious self-care.
I had the hot stone massage and it was WONDERFUL! The staff was so friendly and I will definitely be back.
Jade loved her facial
Purchased a 60 minute massage then added a 15 minute cold stone facial massage , My entire massage was over in 55 minutes including the 15 minute facial, the massage was ok but the gentleman that gave me the massage seemed as if he was rushed.
I have been having massages for over four years. This one ranked at the bottom. This was a rub-down with barely any oil or lotion. I advised of my areas of concentration and these areas were focused on the least. I wasn't even told to drink plenty of water afterwards but I was asked if I would like to join a $59 a month subscription service. I will not return.
(Translated by Google) Ummmmmmm (Original) Ummmmmmm
Was a very pleasant experience !! I will be back for sure...
I have been here twice now. The first time was a guy who gave me the massage and much better. This time I asked for a female. She was extremely nice the front staff is always nice. However if I ask for medium to hard why were you taking the oil and just rubbing my body. I specifically told you my neck and back area was bothering me. She barely spent time there and then I had to lay on my back and she spent a little more time on my neck. I absolutely hated this experience. I did leave her a $5 tip because she was nice but her massage service was just terrible. When someone has a specific issue focus more on that area if they wanted medium to deep why were you rubbing and letting your hands glide on their skin? I woke up feeling the exact same way. My service was on 2/11/19 I’m sorry but I won’t be back.
I went there and the front desk was very nice. Super welcoming. BUT when I went back for my massage it was nice and relaxing but not life changing. The massage therapist told me she was done fifteen minutes before my session ended, which sucks because if you pay for a whole hour YOU WANT A WHOLE HOUR. It’s not all it’s meant out to be.
My first experience was great. I normaly go downtown so having a clean and nice place near my home is a plus. I plan to go back very soon.
Did the message feel good? Yes. Did I receive the full hour? No. (Clothes on/off and massage added up to about 50 minutes.. maybe they included the time to fill out the form) Is it worth $70? No. Are the personnel friendly? Yes! Will I pay to go back? It would have to be much cheaper! The facility is nice and clean.
I'm a regular here. It is so relaxing to know I can get a massage on a regular basis. I highly recommend.
Great establishment and staff for a facial and massage.
I have a membership here. I went for my first massage and it was not good at all. I was about to cancel my membership, but I decided to try them one more time before I cancel. When I called to set up the appointment, I told the receptionist to make Sure not to set me up with the first masseuse I had, she said ok and by the way he doesn’t work here anymore. So she set me up with Matthew. I walked in with very bad pain in my neck and shoulders that comes at least every 3 weeks and it last for about a week, but I walk out with NO pain. That Deep Tissue Massage was Absolutely Wonderful !!! Thanks again Matthew, you made my day. ????
Wife loved her deep tissue massage
This place is great! I have had a membership with them ever since they opened this location. The staff is friendly, wait time is minimal, and it is a clean environment! By the way, I almost never post a review, so I highly recommend them! :)
My massage was awesome....... But the reason why I give three stars is for the horrible customer service when you walk through the door. They girls are unwelcoming and care more about sending their text messages than serving customers.
I was referred by a friend to see Ekrica. I was not disappointed.
The massage was truly a blessing.Hand & Stone keep up the great work!!
Very professional staff, extremely accommodating and flexible with scheduling massages!
Amazing! This was my very first experience with a professional massage and I will definitely be returning as a loyal customer. Amazing customer service! I felt like a new person after it was done and my masseuse was super attentive and pleasant
I came here to have a spa day with some friends and my facial was excellent but my massage was terrible. My esthetician Latoya did an amazing job!! My massage therapist Billy not so great. I'm a bigger girl so she told me that her hands were small and that she couldn't massage me. So basically she just rubbed lotion on my back. Not satisfied at all. Phyllis did give me a 10% discount.
Purchased a special for a good friend's birthday. She was stressed recently so I thought this would help...massage and facial.( $100)I dropped her off and returned 2hrs later. I asked how things went. I was hopeful that she was just a bit more relaxed. She proceeded to tell me that the massage therapist ran her damn mouth the entire time. Talked way too much. (Not her words)The whole time. She told me that the facial was great and relaxing.Two different therapists..I was pissed and felt like calling. I didnt. In my opinion, a massage therapist isnt suppose to talk a client's head off. Especially talking about personal issues. Its tacky and unnecessary. The client should be relaxed. The room should be calm and the mood relaxed. I gues you get what you pay for. Lesson learned.
This has been one of my greatest spa experiences. Thank you Erika my massage therapist and Taylor my esthetician. I will be back to see you ladies soon!
Very relaxing environment, massage was perfect, therapist was very professional (Rodney) and I thoroughly enjoyed my experience. Highly recommend.
I received two gift certificates for my birthday decided to use them for a pampering day. I got a our facial and an hour and a half massage. Everything was fantastic! The atmosphere was very calm and relaxing and the employees were extremely helpful. I will definitely be back!
Best massage ever!
Be careful when signing up for the monthly package! I'd signed the cancellation form to cancel in june and they're still taking $59.95 out of my account! So disappointed in this place as great as the service is. I just want the flexibility to pay as I wish.
Awesome experience!! Short wait time, friendly staff, excellent and professional service!
Taylor did my facial and she was wonderful! She was personable but yet not too chatty...she got right down to business! It was soo relaxing. I will reschedule with her when I visit McDonough again.
Well I’m not too pleased with this hell at first it started off good now I’m sore I was fine before I went in????
Kirshina was fantastic. The BEST massage I've ever had. Clean establishment. Friendly staff.
My boss purchased a 3 hour massage/facial and a 3 month membership for me Iin December and it has been wonderful. I have experienced none of the negative things I am seeing in other reviews. The front desk is kind and passionate and have been very accommodating for me. I have continued my membership and am very pleased. Nels has been working with me and helping the pain from my Thoracic Outlet Syndrome and is very knowledgeable on the condition. He is very professional and truly loves his work. I’ve never had to wait more than a couple of minutes and have been happy with all services and employees. The office is clean, comfortable and welcoming. I have and will continue to recommend Hand and Stone to everyone.
This place is excellent!! Very professional and friendly! Latoyia is the best ask for her on the waxing and facials.... I highly recommend her!!
Love all the staff!! The front desk is super friendly (Tiffany and Cheryl)!! All the massage therapist take time to listen and fit the massage to what you need. Nels and Devorah are phenomenal!! I've also heard good things about Sashta and William!! Will definitely be a regular!!
Had a massage by Neil's and it was awesome. Very professional and knowledgeable about his craft. The front desk was very courteous. Great customer service.
Friendly staff, clean environment, & lovely services! Their products feel great on my skin. Not to heavy, more of a clean feeling if anything. I love it!!
Sent my teenager in for a facial twice in the past three months. Ashley and Kaitlyn were his esteticians. Both times, his face was clear and smooth afterwards without redness. This built up his self-confidence and his skin looked incredible. They were professional and gentle with his fair skin. Impressive! Looking forward to having a facial myself. :)
Too many credible bad reviews for this business. I wouldn't spend money with them until they address concerns.
I massage was awful I’ve never been so disappointed with a massage until today I feel like I didn’t even get a massage I feel like all she did was lotion me down I asked for deep tissue massage and I didn’t even get that I got stretched And some work done but I still feel like I haven’t even gotten a massage I won’t be back
I wanted to surprise my husband for his birthday with something that I knew he wouldn't do for himself. I went in on 4/5/18 to book an appointment for full body massage. I was able to book an appointment for the next day. I requested that it be a female who would provide the services. The young lady agreed and I proceed to pay. Paid for everything in full on the same day b/c I wanted him to experience having a spa day without a wait. We arrived 15 mins early like I was told. When we get there and fill out paper work. Out comes a guy who stated he would be my HUSBAND massage therapist ????. After sharing information about what I booked. Needless to say I had to get a refund. They didn't try to accommodate me at that time. I was told that I can reschedule for a later date (3 days later). I had already paid in full $109.35. Can you say "SPOILED SURPRISE" I left disappointed and so did my husband b/c after he learned what the surprise was. He was excited. Do to the fact that he does construction work. Constantly using all muscle I thought this was a great bday gift. Bottom line..... It was our first experience with them and it was a bad one. Never again. We will travel out of town next time. Oh did I mention we live less than 5 mins away ????
My husband purchased me a gift certificate for a facial for Christmas, and I finally had it this past weekend. 100% satisfaction here. I called on Saturday morning and booked the appointment for later in the afternoon. I arrive 15 minutes early as asked, completed my paperwork, and was in the room within 10 minutes of arriving. The experience was all around wonderful. I never felt pressured to purchase the products after the facial as I have at other spas in the past. I will definitely be returning.
Love having a professional high quality day spa in McDonough!! I go regularly for massages and facials! Lisa is the bomb for facials and Nels and Shasta for massages!! Awesome price! Great location and atmosphere! Highly recommend!
The front staff was awesome, the ambiance was perfect. I had the hot stone service by Shanice. Shanice was the best. This was my first hot stone service so I was a bit apprehensive, but Shanice walked me through the experience and explained each step. 60 minutes was not long enough. Afterwards I felt so relaxed and refreshed. I will be returning. Ask for Shanice!