Such a wonderful experience! It was my first time booking a spa in the Virginia Beach area and I was looking for a establishment that was warm, professional and a beautiful ambiance. I booked a couple's massage for my husband and I, and I received prenatal. The massage therapist were kind, relatable, and they listened! I love when they ask questions before the massage and actual do what you expected. I fell asleep multiple times… that’s how I know it was amazing. Also got the cbd oil treatment, definitely recommended!
My experience was great. Gabriella, was very nice and personable. She did a great job and I will definitely be seeing her again. She made me feel so comfortable, talked to me like I was a part of her family. I felt great afterwards, I wasn't ready to leave lol. I enjoyed the atmosphere of the lounge area and how you offer snacks and drinks for your guest. Thank you.
Such a wonderful experience! It was my first time booking a spa in the Virginia Beach area and I was looking for a establishment that was warm, professional and a beautiful ambiance. I booked a couple's massage for my husband and I, and I received prenatal. The massage therapist were kind, relatable, and they listened! I love when they ask questions before the massage and actual do what you expected. I fell asleep multiple times… that’s how I know it was amazing. Also got the cbd oil treatment, definitely recommended!
My experience was great. Gabriella, was very nice and personable. She did a great job and I will definitely be seeing her again. She made me feel so comfortable, talked to me like I was a part of her family. I felt great afterwards, I wasn't ready to leave lol. I enjoyed the atmosphere of the lounge area and how you offer snacks and drinks for your guest. Thank you.
I never had such an amazing experience. Sheeesh they have hands made by God. This was my first time having a massage and they made me want to come back again and again. Definitely booking another appointment, I’m a loyal customer now. I recommend everyone if you haven’t had a massage plz go here and if you have you’ll never have such and experience like this one. People be capn on these reviews not me go find out for yaself oh an follow me on IG lol at kodakzah
Phenomenal experience. The massage was relaxing and the therapist paid attention to all my problem areas. Very friendly and welcoming staff. The atmosphere is soothing and the beverages and snacks are an added bonus.
Got a massage for my best friends. She enjoyed it. Her massage specialist even noticed tightness in her wrists from working on the computer. She was very happy with her experience
Staff were very friendly and atmosphere was perfect so relaxing!!
This was my second time getting a massage there , once again Amazing experience . Thank you
I loved every moment!! Def will return!
One of the best if not the best experience ive ever had really enjoyed the couples spa package
Amazing! Best massage ever! Thank you
Very beautiful atmosphere! You walk into a relaxed environment. Music is very soothing. There is a lounge are filled with goodies for the customers. It was my first professional massage and it was one of the best!!!! Will be returning and I highly recommend
Briley Macleod M.
Wonderful place to go and relax. Wonderful therapists:)
Had such a wonderful first experience here that I have chosen this spa to be my regular one moving forward. And what goes better with a full body massage like wine? Lol Thanks for the awesome customer service!
Amazing experience. Hubby and I got a couples massage and they did great. Prices are good and they give you a drink afterward. We will definitely be back.
My wife and I had a great experience. Friendly staff. The massage was very relaxing. The place was very clean. We will definitely be back.
Located in a relatively non-descript strip shop on Virginia Beach Blvd you wouldn't have any idea that such an oasis exists just off the busy street. I stepped inside Wine & Unwind to find a wonderfully relaxing studio where I was welcomed by a smiling, friendly face behind the desk. I booked a 90 minute massage experience with Malik using a gift certificate I had received for my birthday. After relaxing for a few minutes in the lounge I was taken back to my room where I was allowed to get comfortable before the massage. Let me tell you something - Malik worked some magic on me over our 90 minute session!! Never too hard or soft with his hands he was able to get me feeling relaxed and refreshed. I would have loved 90 more minutes but I'm sure he had other clients to take care of that day! After the session I was given a glass of pinot grigio and allowed to relax, again, in the lounge with my drink and some snacks. I highly recommend checking out Wine & Unwind. You will be pleased you did. They have a menu of other services too so go online and see what things you like.
Awesome staff, clean and good atmosphere. Would recommend Iva for massages
Great place to unwind. First couples massage and we will be back for more!
It’s always a pleasure to go and get a massage at Wine &!Unwine, The atmosphere is great, And my massage therapist is the best
Absolutely wonderful! Great staff, great masseuse! I was a little disappointed when they cut short one of the songs from the lord of the rings sound track ???? but 10/10 will be going again!
I went to get my facial and massage done for the first time. I really enjoyed it. Therapist were friendly and very professional.... Can’t wait to go back, specifically for the facial.
Wow wow this a must do....couples girls day great service pamper thier guest....Mr.Jermaine was great I'm already ready to go back....
I had a balance of $30 before covid now I want to redeem it to booked my next massage and they sayd that its expired, they never said it will expired, I recently use a gift card for massage envi that I have for more than 6 years and I was good to go and I really enjoyed the service, for sure wine and unwind they lose me as a client
Nice & relaxing, calm music put us right to sleep! Will be returning :)
Had a wonderful and relaxing massage I was greeted by the front desk staff they were very polite and nice I have nothing but good things to say about my experience and I will be back again
Super friendly staff, and my massage was amazing! They listened really well, and paid close attention to any ailments I had to target those specific areas. Room was quiet, calming and dimly lit. Highly recommend!
Not worth the additional charge for the deep tissue massage when my great grandmother has more force in her fingers than these guys. Granted it was one of the last bookings of the day on Mother’s Day so they must’ve been tired out or something.
Absolutely fantastic spa. Very relaxing lounge area while waiting for your therapist. Therapist was very professional and ensured I was comfortable throughout the entire massage. The complimentary beverage at the end was icing on the cake. Will definitely go here again.
Great massage from Jordan and really relaxing environment!
Definitely worth every single penny. Did a couples day spa with wifey (I just did the maasage, she had other services done) and was totally impressed by staff, atmosphere, presentation, care...all of it. Will definitely for sure be back.
It was our first couples massage and it was everything. Great experience.
The best massage ever! My wife booked an appointment for me and her because we were heading down to VA on Saturday to do some house hunting and we needed the much needed R&R. This place was actually not our first choice, but since it had the schedule to open to accommodate us, she booked it. We’ve been to quite a few massage spas throughout Asia and United State, some with even a higher rate, but this place was phenomenal. The spas we' ve been to in the past would do “decent massages” but we'd feel bruised afterwards even after requesting for light-medium pressure & we were not as relaxed as we would’ve expected our bodies to be. But Wine & Unwind Spa went beyond ourexpectations. My wife masseuse ,Sheri/Sherine, listened to what she wanted more attention to her body and she was so delicate with each stroke of her fingers. My wife has never been so relaxed and comfortable to the point where she literally snored her way through the 2nd half of the session . She only knew this because because I told her that I heard her light snoring????. But as much as she loved her massage session, it doesn’t compare to what I experienced. I felt so invigorated afterwards and was raving about it so much! My masseuse, Rochester really worked into my “crevices” (as I liked to refer to joints/hips/inner arms) but didn’t put too much pressure into my muscles. I loved it so much that I tipped higher than I normally would. As my wife would say, "the only reason I know my husband loved the services so much was if he tipped graciously because he’s very frugal." ????. Kudos to the gentleman at the front as well, very accommodating and gracious! After the massage, we were escorted back to the lounge area to enjoy the wine, drinks and snacks they had there. To say it was worth every cent is an understatement. For an experience such as that, i wouldn’t mind paying more. They have a competitive price point and even if I feel like the experience should cost a bit more, I hope they don’t raise the price just yet! Lol????. We plan in living in VA and this place has already left it’s mark on me. My wife and I will surely pay some more visit to this place once we settle in because it’s top notch, in our opinion. Put this place on your books guys, they are worth the visit!
Absolutely an amazing experience!! Jordyn was a wonderful therapist, will be back!
This place is a hidden gem, Najeia is extremely nice and very professional!
Having worked in the salon/spa industry for a long time, I’m always skeptical when I go somewhere new. I was visiting from out of state and while the men golfed, the ladies got massages! My service was the 90 min luxury spa package and all I have to say was Sakoya exceeded my expectations! I told her afterward that if I lived in the area, I’d be seeing her all the time.
Gabby and everything about the spa was awesome! I enjoyed the whole experience from start to finish.
Couples massage was amazing. Only think I’d change is more wine! :-)
Me and 3 friends came here on our bachelorette trip and we loved it! We all got a Swedish massage and it was so relaxing. The staff was very friendly and they had cookies and drinks ready for us to enjoy after our massage. Will definitely be coming back!
Very nice relaxing atmosphere!!!
The massage I got was not satisfying , I asked for for a firm massage and it was not firm at all. Even if I would of gotten deep tissue I doubt I would of gotten a good massage. I was very disappointed on the service I received.
The staff is highly inappropriate and the massage therapist tried to look at my chest numerous times. There are also roaches in the building.
Where to begin... So many great things.. The ambiance of this location was simply amazing. This was my husband and I first couples massage. It very much exceeded our expectations. If you haven't visit wine & unwind day spa, definitely put it on your to do list. You won't be disappointed. :)
Everything was more then what I expected for my first time.
An amazing experience...
Amazing atmosphere, professional and friendly staff. I will 150% come back. There is no incentive to write this review, I just can’t say enough about how relaxing and calming my entire experience was.
Truly professional yet personal interaction between the client and company. Iva a master in her craft as a masseuse and ensures constant awareness of client's needs and concerns. Definitely returning!
My daughter went in for her first facial over the weekend. She really loved her experience and said her esthetician was great!
Allison was GREAT ???????????? best massage I’ve ever had
Relaxing and accommodating in every way
My wife and I went here for her birthday and everything about this place was awesome. From the atmosphere to the actual service was on point. My wife and I will definitely be back for another massage.
Friendly staff and good masseuse do that you can ask. I'll be back.
I will literally never go to another spa in VB. They offer so many different packages and services. It’s always clean and peaceful, and every staff member I’ve interacted with has been kind and communicative. And you get wine and snacks!!! My favorite therapist is Mandy. She is so kind, funny, and knowledgeable. She does a great mix of a relaxing massage mixed with therapies that will help you feel so much better. You will be relaxed but still sore the next day.
Celebrating a birthday for two, I wanted to close out the weekend with a couples trip to Va Beach with a the hopes of all 4 of us getting massages , a great dinner and late night appetizers rooftop in an igloo. The assistant Manager went the extra mile !!! She called in therapist so we could ALL receive services at the same time .... on a Sunday!! We enjoyed our much needed massages and relaxed to the point where 3 of us drifted off to sleep a little ( the 4th one would have as well but his therapist was a little chatty) . All 4 of us had great massage therapists and everything about the environment encouraged relaxation. I am now planning a Girlfriend's trip and this will be a part of our scheduled outings for the weekend . We Will Be Back !
Awesome experience! Shari was my therapist and she was pleasant, professional, and provided me with a great and relaxing service. Actually think I went to sleep.. lol..Definitely will return and share with friends
Relaxing and great concept
Wine and unwind never disappoints !! Very warm and relaxing atmosphere. Derica and Jordan were awesome per usual ! Very attentive and professional. See you ladies soon ????
Very clean and romantic the place is top notch not a single complaint If you need a massage definitely go here
The experience was great. The waiting room was warm and comforting. The wood burning on the TV was a nice touch. The massage was great and the wine afterwards was phenomenal. I just wish the front desk was more welcoming and asked if we would like to tip our massage therapist. There was no option at check out and she kind of seemed uninterested in our experience. I at least expected the front to ask did we want to buy a bottle of wine or did you want little envelopes to leave for your massage therapist. I’m used to a spa in Hunt valley maryland so maybe it’s not the same here but it’s a suggestion.
The women who did my daughters and my Facials and Massages were absolutely Wonderful!!! I would highly recommend this place if you want a Great Facial and Massage.
From start to finish!!! A++++++++ Gabi is amazing. We have a lot in common so we talked the whole time. But her pressure was just right. I will be back again
This was my very first massage every and they did an AMAZING job. The atmosphere was very relaxing and the staff were excellent. Definitely will be returning for more massages
My husband and I came here for a couples massage and we were highly satisfied. This was the first time for both of us receiving a professional massage. Both of our therapists were highly professional and made us feel very comfortable. This pregnant mama left feeling so relaxed. We will be back!
Amazing! The staff is super sweet and knowledgeable, you feel so pampered from the moment you walk in. They also offer a bunch of services! A truly wonderful experience, I can't wait to come back!
Wasn't particularly satisfied with my massage. Although I purchased a Swedish massage, I did ask for the strongest amount of pressure you could receive and it still felt like he was just gliding his hands on my body. I specifically asked for him to focus on my back, shoulders, and neck area and he seemed to focus more so on my legs than anything. I would add more to this review but I think I will leave that part out because it is a little awkward to mention. I wouldn't visit this place again.
Wasn't as good of massage as I been getting from there! Wont book the same person next time!!
Great experience. Took my wife for a couples massage for her birthday and was quite relaxing. All of the people there were very friendly and took great care of us.
Quality level has changed .. soaking wet hot towels and the hot stone are warmed up with a deep fryer tray , right beside your head . An the music cuts off and on
Everything from customer service, ambiance, to quality of service was great. We enjoyed our experience.
The best I’ve ever been to! Jordan and Iva by FAR WERE THE BEST MASSAGE THERAPIST WE’VE EVER HAD! We appreciate your professionalism and the hospitality! We shall be booking here again soon!
First time ever getting a Swedish massage. Did a couples massage with my wife. Super super relaxing. Will be going at least a few times a year. Great experience!
Had a Valentines Day couples massage from Malik and Gabby! The service was again top notch and we are planning our next trip back from Richmond as soon as possible. We may be looking individual services for our next trip and welcome any recommendations from Gabby and Malik!
Perfect every time! Go here. Pro's from booking to reminders to services! ABSOLUTE BEST in Virginia Beach. Soothing music (but not odd) comfy tables and blankets, perfect temperature and products. Relaxing through and through, worth every penny! Plus a nice drink and snack after! Splurge on 90 min you'll love every minute!
I’ve been coming here for over a year never had a issue until 1/31/22 when I tried to surprise my friend with a couples massage. I booked everything ahead of time and then when we got there the first problem we ran into was them not able to find my name and my friend’s name in the system(when I’ve been there several times). Moving on, the massage was fabulous and relaxing ????. We both got our wine after the massage which was delicious. We then went to the front deck to pay . They ended up over charging me and had me waiting for about 20 minutes trying to fix it and wouldn’t tell me what was going on tell after they called about 3 people up to the front to figure out how to solve the issue. Ofcourse, I was refunded my money back but I don’t like the fact that they were being kinda sneaky about not informing me that they had charged me too much money on my card , they kept saying we have a issue that we are trying to solve please give us some time and my friend and I kept asking them what was going on. I’m not sure if I will be coming back to this location anymore because of this! But overall the massage was great, front deck people could be trained better on how to correctly handle different situations.
I love the flexibility of getting in when I needed a massage. I was experiencing neck soreness and shoulder tightness. I had the 90min massage with Gabby and she worked it out! I felt so much better right after leaving and then the next day as well. I highly recommend the spa and Gabby!
Amazing. You are cared for from the time you walk in until the time you walk out. The staff is awesome as well!
Love this place. Kind and professional staff. Clean in every area front the lobby, to the waiting lounge, bathroom and massge room. The massage therapist I go to the most is Iva and she is great as well.
Mannnnn I LOVED Jae’s energy and knowledge as she explained how my candling experience would be prior to getting starting. She kept me at ease with her nurturing spirit throughout my spa experience making sure I was ok every step of the way and providing suggestions for my next visit, which I WILL be back for. I HIGHLY recommend this location as well as Jae for ALL your SPA needs !
This was the best experience!! I booked a couples massage & we got Jordan and Sherrie ( i probably spelt that wrong, my bad girl) ! They were both so nice and professional. The ambience in her room was just right and i was able to just completely relax, so much so i feel asleep! Lol! After, there’s the cutest lounge and they have nice snacks and best of all WINE ! We will most definitely be back for more !
Called for ear candling service on Saturday afternoon and they had a morning Sunday appointment. Sam at front desk was friendly and helpful. Meagan, the therapist. was friendly, kind and professional as well. A nice space with a great vibe. Recommended!
First time visit. Very nice and relaxing setting and great massage therapist! The wine after my session just completed the experience! I will definitely be going back!
This place is classy and sophisticated. The staff was friendly and courteous.. It was my first time getting a Swedish massage and I must say It was wonderful. I will definitely return.
I did a partial wrap and lost 4.5 inches in 90 minutes. I even felt more open with my sinuses.
For the second time my wife has come home with a glow on her face that says it all. She says this is the best she ever had. I always try to do something special for her Birthday ???? and you helped me fulfill that. Thank you for doing what you do best.
Malik was awesome as always. He was prompt, professional and knowledgeable. I would give him 20 stars if I could. Gonna be booking a couples massage soon and hopefully he’s available. Staff are always professional and friendly. Every staff I’ve come across always greet me with a smile. The atmosphere is warm and cozy. Definitely recommend everyone to ask for Malik. You won’t be disappointed. Oh n try the body wrap. My friend is amazing. I believe her name is Amanda???? I just know she’s amazing too. Just ask for the lady that does body wraps???? Go ahead and book your appt now!Chowwwww
Very friendly and helpful salon coordinators! My massage with Iva was fantastic! She was friendly, professional and is very knowledgeable about massage and stretching. I can't wait to go back!
I got a spa finder gift card for my bday and I was soooo happy I found this place. I was having such a bad and decided I needed to treat myself. I was a little nervous arriving because I never treated myself to a spa day but as soon as I stepped in the door all the nerves melted away. From when I stepped in the door the atmosphere was calming and light and then to be happily greeted by staff members was amazing. I got a massage from Jordan and she was excellent. She took her time and always ensured that I was feeling ok. I also got a body wrap by Melissa and she was very professional and always checked in on me to make sure I was ok. Both ladies are awesome and I highly recommend getting a membership if you like treating yourself(not expensive at all)
So I never venture away from my massage therapist that I have had for over a decade. However, Iva was an exception. I'm from out of town and will definitely continue to come back and see her. If you are into a deep tissue massage, she is your girl. You can't go wrong. I will definitely definitely book with her again. Cheers !!!
Body wraps are a disgrace. I would give a zero but the least I could rate was a 1 star. You sit in a hard chair with a space heater, never again. Also, NO ONE told me it was not going to be comfortable. I booked online and the description did not say “ not for relaxing”. I would highly recommend Perfectly Pixeled instead, they have much better quality wraps and very comfortable????
It being my first facial experience was very satisfying. She made me feel comfortable/relaxed. That is very important on 1st time experiences.
Comfortable and relaxing atmosphere. What a great experience just to feel relaxed and not tense and irritable.
This was truthfully one of the worst massage experiences I have ever had. The room had a faint smell of cigarette smoke. My masseuse was kind, but seemed as though it may have been the very first massage he had ever given. It was not relaxing at all and I was counting down the minutes until it was over. It felt as though he was just rubbing his hands in a circular motion. I left the massage feeling like I needed another massage to reverse the one I just experienced. When it came time to check out and pay, I did it quickly because I just wanted to get out of there. I do not recommend going here if you are looking to relax.
Probably the lowest quality massage I have ever received. From beginning to end, it felt as though they showed a random person on the street a 60 second massage instructional video and then hired them. At one point my masseuse was squeezing the back of my skull and almost pulling my hair out while doing it. If you like cold oil, light rubbing, and not even getting a towel to wipe it off afterwards, this is the place for you.
It was such an inviting atmosphere! The staff was so friendly and personable.
Well I guess I won’t be going here anymore for anything when I first moved here this place is awesome they gave me great service but as of like the last year I have been in twice wants to have a manicure which I’ve posted another review about and then today I went in figuring OK well I won’t get a manicure I’ll just get my eyebrows waxed I was me to wait a very long time and then when the lady chat me back she didn’t shape my brows at all she just three strips of wax was it she didn’t call mom she didn’t use the tweezers or anything and then she was very rough several times she literally pressed down into my eyeball like she was in a rush in a hurry and was just trying to get me out of there
Cassandra Keegan gave me an Oxygen Facial and it was wonderful ! She was very professional and friendly.
Megan was absolutely wonderful. The receptionist was also very pleasant & warm. My only complaint is that the receptionist should be allowed to receive tips for her great customer service. Will definitely go back & recommend others.
This place is amazing!!!! I’ve been coming here for a few years now. For me it was the positive vibe, and a VERY CLEAN establishment!!! Gabby is my masseuse. Gabby is very professional and talented. She really knows how to focus on the tissue/muscles. Very knowledgeable and cares very much about her craft… This place is HIGHLY RECOMMENDED….
I went for a massage and paid for ALL of my services in full before leaving. About 15 minutes later the cashier called me and stated she was going to charge an additional $31 because she miscalculated. Well the young lady, her boss, and I all calculated all the services before I left twice to ensure correct. When they called they were rude about adding the $31 to my debit card. I advised them that they were NOT authorized to charge my card again as I had a promotion and the leadership and cashier checked the total before I signed twice. Also, to note I tipped generously even though the massage and facial were subpar. I had to call them several times and leave messages before someone decided to talk after I advised them I would be contacting my bank about fraudulent charges that they placed on my card. The owner has very POOR CUSTOMER SERVICE skills. Who has ever heard of handling customer service issues via text messages and not contacting your customer. I use to go to them prior to COVID. Won't be going back!!!!! Be very careful when dealing with this company. I would think of somewhere else to go..... This place has gown downhill!!!
Great service! I was having shoulder and neck issues, and they listened to what I was having an issue with and targeted exactly what I needed help with. Plus drinks after. Great place.
My lady that massaged me for the second time has the best anointed hands. She’s so professional and her spirit and character is beautiful. I don’t want anyone else but her to massage me. Not saying there’s no one that’s just as good as she is but my massager is the Best for me. She’s good with everything. Your company need to sure give her a bonus to keep her forever. She’s a great asset to the business. I’m coming once a month just for her great massage. ????????
A birthday gift from my husband, worth every penny he spent on me. We had a couples massage and the I had a facial. All 3 of our ladies were professional and courteous. The atmosphere was tranquil and relaxing. Thank you all for a wonderful experience.
I went here for my prenatal massage (39wks) and it was amazing and super relaxing! My masseuse was very attentive to my areas that needed more attention and needless to say I ended up going into labor later on that evening. All is well with Mommy and we now have a healthy baby girl!! I can’t wait to come back for another!
This place is an absolute gem. I drove by this place on a whim and decided to check it out. The staff and customer service was very professional and outgoing. They were able to assist me in a relaxing facial treatment instantly. The waiting lounge was very home like and cozy. They offer wine and a plethora of beverages. My facial specialist was very friendly and simply amazing! She provided amazing education about skin care and went above and beyond for me for my skin care needs! She went the extra mile and absolutely loves and cares for her customers and her job. 10/10 AMAZING PLACE FOR RELAXATION • Mersade Mejia
Miesha and Shari are the best! Hubby and I had a couples massage that by the way I called yesterday evening and we were in today at 2pm. Most professional and clean. Looks day spa in Chesapeake could not even begin to meet these standards.
Had an amazing experience. The massage was phenomenal and the atmosphere was very cozy! I definitely enjoyed the unwind at the end and look forward to doing business again in the future.
I love going toWine & Unwind! Sakoya is the best and anytime I am there, it is such a treat! Highly recommend.
My boyfriend and I enjoyed our massages! Everything was professional and peaceful from the lounge area to the actual rooms. I would definitely recommend
We got a gift certificate for Christmas for a couples massage. We finally used it this week. Wow...beautiful place...fabulous massages by our two ladies. I highly recommend it. We will definitely go back! We will be leaving hints for another gift certificate! Thanks!
This place is amazing. This is the second time my wife and I have gotten a couples massage here. The 2 young ladies (forgive me I’m not good with names but I’ll make my wife leave a review too bc I know she will remember them) have exceptional hands. I’m normally very critical bc my mother is a masseuse however I have no complaints. Great pressure with both deep tissue and Swedish. Great atomosphere! Clean! Modern! We will definitely be back again!
Wonderful day spa! The staff was super friendly & professional. I was running a few minutes late but they didn’t rush me at all & my service was superb! Had a facial with Cassandra & couldn’t be happier with how my skin feels! Thanks ladies! I will definitely be telling my girlfriends :)
My wife and I came here for our anniversary massage my wife's massage that she had gotten from the person she said was great, mine wasn't it hurted while she was doing it it seem like she didn't know what she was doing and it was kinda painful and she didn't the spots I told her about and she was rushing my wife said why didn't you tell her it because I didn't want to embarrass her but I really didn't enjoy my massage as long as my wife was good. But me personally I would never go back
My husband and I had a couples massage. We both said our massages were very good. Things we didn’t really like. Relaxation room was very uncomfortable with limited seating. There wasn’t an area to change before or after massage nor a shower area. The massage therapist hasn’t looked at the forms we filled out before coming in therefore didn’t have any idea what type of massage that we had scheduled.
Excellent experience, will definitely be back!
It was our first time with a couples massage and the whole experience was amazing!! Would definitely recommend this place!!!
The atmosphere is very relaxing, and my masseuse, Malik Williams, was very attentive to my desires! I felt great when the session was over. The glass of wine, after my massage, was an added plus! I went here for my birthday, and I will definitely be going back!!
My husband took me to Wine & Unwind Day Spa for my birthday and we had a wonderful time there. Highly recommended!
Everyone was professional and on time. My masseuse was excellent. It was a wonderful experience.
Great experience everytime I visit
From the moment I called to set up my couples massage I was very happy with the professionalism I was shown. The visit to the business only improved my impression of the business. The front desk staff were friendly and we were shown to a very nice lounge area to wait for our therapists. The therapists were very professional and used our names which makes the service very personalized. After the service, we were shown back to the lounge and given a beverage of our choice. It was a great experience and we intend on returning. The entire staff was excellent and I have already recommended the place to friends and family members.
I had a wonderful experience! I mainly came in for a foot massage (I stand on my feet for 8-9 hrs a day)and the service was excellent. The ambiance helped me relax and my massage therapist was very communicative with me. I will definitely be returning!
I love love love this Day Spa. My husband and I purchased the 60 minute Swedish couples massage. This was our second appointment and it was wonderful. I would recommend this spa to anyone, especially Amber (my massage therapist from the last appointment) and Gabby (my massage therapist from my first appointment). They were both professional and paid attention to my trouble area (neck/upper back). They applied just the right amount amount of pressure. I will definitely be back for another massage, as well as to try a few of the other services.
By far the BEST massage I've ever had. Beautiful place inside, very friendly staff. I will definitely go back.
Very nice and welcoming. I'm looking forward to coming back!
Gabriella was very sweet when I came in for my appointment. She made sure I had everything good to go for my wrap. Very professional and had great communication. Thank you! I will be back for other services.
Gabby NEVER fails me! She is by far THE BEST EVER ????????
This was my first visit to this location and my second massage my entire life. This experience was more than I could’ve anticipated. It was our very first couple’s massage & I must say we left feeling amazing! We will be booking again. Thank you for such a professional and peaceful environment ????
I purchased a Groupon to do a wrap at this place. I scheduled online, then realized I had a conflict so I rescheduled online WELL in advance. The day before my appointment, my husband had to leave town unexpectedly for an emergency, and there was no one to get my son off the bus, so I called and explained this to them and asked to reschedule. The very snotty young lady who answered the phone told me that since I had already rescheduled once, if I reschedule again, I would be responsible for paying them half the price of the service for the appointment I was canceling plus a fee, as well as the service for the new appointment (ie redeeming my Groupon). Needless to say, I canceled all together. They then marked my Groupon as “Redeemed” I guess so that they would still get paid ???????. Lucky for me Groupon actually does believe in good customer service so when I explained the situation to them, they refunded my purchase. I was able to take my business elsewhere, to Emerge Body Sculpting which was WONDERFUL and very accommodating.
My experience was awesome..definitely will be back!!!
It was an amazing anti-aging facial, Cassie was awesome, I will definitely be doing another session!!!
I treated myself to a massage and facial for my birthday. I scheduled my appointments and filled out the required forms through their website. The moment I stepped in the door, the atmosphere & staff exuded quality and high-end. I got the best massage and facial I've ever had. It is a bit pricey but it was completely worth it so please tip! Thank you for the relaxing afternoon & wine. I highly recommend them if you're considering this spa.
This place is terrific! Friendly, caring staff, awesome massages, relaxing atmosphere… Abby and Cherie are wonderful!! Very attentive to specific needs!! ????????
My husband and I enjoyed this place. We got the 90min couples message (deep tissue for him). We loved the complete experience from the time we walked in until the the time we we were done. Every relaxing environment with amazing staff. Definitely a must go to while in VA Beach.
They matched me with a masseuse that isn’t capable of doing deep tissue and I had to cut my massage short because I wasn’t going to waste my time.
It was good but the water was 22 dollars for 3 ppl
This was my first massage ever and was very enjoyable. Place is clean and relaxing.
We showed up 30 minutes prior to our appointment to fill out paperwork for a facial and a couples massage. The pricing was affordable for everything! My girlfriend had the facial and she enjoyed the whole experience. Our masseuses were professional and had our comfort in mind. We will be coming back hopefully once a month!
I don’t remember the lady name, but she was very professional and direct.Her communication with me was on point and the massage was terrific! It was my first one ever so I was very satisfied. Thanks again to her and the staff. I don’t live in the area but I do plan to return soon. Would like to have the same person if possible. Thanks again.
I promise you that there is no other SPA like it in the 757 I would recommend that anyone and everyone dare to challenge me.Book yours now and tell what you think and be Honest !!!!
Great experience! Nice facility, and friendly staff.
Shannon Van A.
From check in to check out the staff was so helpful and pleasant. I'm so glad I finally went. Myesha (forgive spelling) was absolutely perfect. Her spirit touched me in ways her hands could not. Grateful for the experience. I will be back when I can.
Outstanding Experience with my wife, We did the couples Massage and It was Amazing! From scheduling the appointment to Walking in and being greeted with such professionalism they walked us through the whole process since it was our first time. I didn't like how the fan was kinda loud though but It's alright. After the Soothing massage, we were gifted with a glass of our champagne of choice and was led to the Lounge with had a great array of snacks to enjoy. Overall Amazing experience. Would definitely recommend ! They also have a whole menu of services so I would check them out as well as a membership for discounts. Next time we'll be sure to try the hot stone one ????
Wifey and I did the Couples Massage, and from the first time we talk through those doors we were greeted with kindness and professionalism, We waited in this Neat Waiting area with an exquisite Home vibe ambiance with a fire tv Place(calming) The 90 min massage was great, soothing and Relaxing indeed and after the Experience we were given a beverage of our choice and had us enjoy it in the previous waiting area filled with light snacks and Agua. Amazing experience first time Doing this kind of thing and I'm glad we chose the perfect one On google. Would definitely recommend ! They have an assortment of Services fit for anyone's needs.
I was forced to pay SEVENTY percent of the price of service for an appointment I showed up to. I drove over an hour to this spa because of their great ratings, however, I got stuck in Virginia traffic. When I explained this to the staff I was offered to finish my extremely small time slot full price or reschedule the appointment for another day but they would consider the time slot I showed up for to be considered cancelled so they can still profit off of me because of something out of my control. They then continued to rub salt in the wounds by harassing me for days through email and text to leave a review for their service, or lack there of. If you live a life where situations out of your control can cause you to miss or show up late to your appointment, it is easier and cheaper to just find another spa.
I highly recommend this day spa. My visit here was more than an appointment. It was an experience. I was very impressed from the moment I walked into Wine & Unwind Day Spa until the moment I left. The aura is warm and inviting. Very relaxing and calm. The young lady at the front and the massage therapist were both polite and very professional. My massage was amazing and the wine that followed was so good (I chose the sweet watermelon wine.). I will be booking my next massage at this day spa!
I came to VA beach from NC for a solo birthday trip. I researched a place to get a massage and facial. I reached out to other massage parlors and they did not follow up. Wine and Unwind provided quick and efficient communication when scheduling my appointment. When I got there, the staff was really nice and I loved the atmosphere. I plan to go again later this month!
I absolutely enjoyed my experience here best massage I have ever gotten. Very professional they are.
Just had surgery literally week once for massage it was not the lymphatic I was requesting. The lay out and the concept WONDERFUL ON POINT but that massage was trash. I asked him did he understand the massage I was getting which was lymphatic post opt massage he said he did but when he stared massaging my legs and arms I beg to differ. Won’t be going back for a lymphatic massage for sure!!!!
My husband and I scheduled a Swedish couple massage for our anniversary. This was both of our first ever getting a professional massage and they were awesome. We will be returning back.
My husband and I did a couples massage. The mood was perfect from appointment setting over the phone until walk out. The pressure was on point and customer service was exceptional. I look forward to returning to unwind and wine!!!
Gaby is the best!! She does a great job of relieving pain and pressure from all life's problem that wear down your body. She gets your blood flowing and releases all those bad toxins. Thanks Gaby will be back again..
The most blissful experience ever
Had an excellent couples massage. Both of us felt super relaxed and revitalized. Great communication before and during. Had me completely in zen mode. Definitely will return!
My wife said that it was the absolute best massage service she's ever experienced. I'll definitely set up appointment's for her every time she wants.
We came here while on vacation for massages and it was a great experience from start to finish. Booking was easy, the facility was clean and nice and the massage was one of the best I’ve ever had. The relaxation room after the massage was also a nice touch. I’d absolutely go back and would recommend!
Great atmosphere! All the employees are great. The massages where very therapeutic ????????
I had a couples massage in August 2021. Amber and Lola were amazing! We also loved the relaxation lounge. I had a banana, a cookie and some WINE! I will definitely visit again.
Amazing as always!! Definitely my favorite spa
Best message I’ve ever had
Always a great experience. This most recent timeI had Lola, and she was AMAZING!
I had a European facial and it was amazing! Go check them out. Ask for Casey she was so calming and amazing. ??????????
First time visiting- great experience very nice staff. When I visit again I will definitely come to this place for a massage.
Amber was great my first time coming to this place. Mimosa after was sooo good. And the relax room was very nice.
I never booked an appointment here for myself. My card was on file and it was allowed to be used by someone else to book an appointment for me and then charged to me as a no show fee. Ridiculous that someone whose not on your account can call here and book an appointment and authorize your card without your consent.
This place is wonderful! It was my first time there and I will definitely be back.
Tania A. S.
This place is perfect, everything was so professional and the staff was very kind. My husband and I loved the “couples massages”. The before & after beverages were just so relaxing and fresh. Definitely coming back.
July 31 was my birthday and i got treated to this spa by my husband. I got the particle body wrap on the 31 and the staff kindly schedule my other services the next day... On August 1st, where i got the Anti-Aging Facial and Swedish Massage.. OMG First off let me just say that all services was AWESOME! The therapists there know there stuff let me tell ya...and the wine and refreshments there is very mouth watering and satisfying. I had two glasses ????. More about this place: Welcoming, Great Attitude, Wonderful Atmosphere, really felt Homey there throughout my whole visit. The whole staff there showed such consideration for me and took well-good care of all my needs. I've been to plenty other spa places but this one knocked all the others out of the water. It deserves more than 5-star. I will definitely be coming back!!
I was on a business trip and after long travel days and intense training, a massage was just in order! I was able to get booked in the same day, was warmly welcomed, enjoyed some free snacks in their relaxing lounge, and then had the best massage ever with Amber. Her room was dimly lit, the table was heated, and the piano music playing was all I could hear. It was a perfectly relaxing oasis. Afterwards, I enjoyed a refreshing glass of Riesling before hitting the hustle and bustle of the airport. I can’t wait for another business trip so that I can get another exceptionally healing massage from Amber!
Gabriella was amazing! She gave me one of the best massages I have ever had! They had a cold glass of wine and snacks waiting for me after my massage was done. You won't be disappointed in this place. I recommend asking for Gabriella!
My massage was fantastic. I was relaxed and my masseuse applied just the right amount of pressure to the spots that needed it the most. I will definitely be returning for more massages.
This was my very first massage. India made me feel VERY comfortable. I totally respect her professionalism, skill and genuine personality. I will definitely be a repeat client. Thank you so very much.
I felt a sense of calmness as soon as I entered. There was a short wait period before I met my masseuse. During the massage the communication was awesome only asking questions that would benefit my mood. Overall this is the best place hands down for a massage.
This was my 2nd time getting the ear treatment and was surprise to see that there were still things in my ears from the treatment. I was expecting a very different outcome. I won’t be coming back.
I had a 60 minute focused deep tissue massage to help with some major hip and shoulder issues I’ve been having… and Gabby was fantastic!! Her communication throughout the session was spot on and she walked me thru everything she was doing. She also made sure to continuously check with me to ensure the pressure was ok. I left feeling great and can’t wait until I book another session! Thank you Gabby! Also the front staff and setting was great, I felt welcome and relaxed from the moment I walked in they the moment I left.
Professional staff. Great massages. Clean environment. Would definitely recommend!
My experience was awesome ?? Previously I would be serviced by Dominique but she is no longer with the company. This time I was serviced by Malik. I was unsure who to choose but after reading reviews Malik was my choice. So glad I chose him?? Malik was professional and attentive. He gave good advice and will definitely be returning.
Gabby was amazing! I felt very comfortable; she was accommodating to my back pain and kept me informed throughout the appointment. The location is so cute and the wine was a tasty treat!
Rochester did an amazing job with my massage. I will definitely be back
So relaxing. The best massages and atmosphere is wonderful.
Every one is very professional and attentive to my needs. The scheduler is was great to fine a convenient time for me. Rodchester helped me to relax my muscles. Now, my strained back muscles are healing well. Thank you, Rodchester.
Update: I was highly disappointed in how they handle my situation today. We were booked for a couples massage today at 1pm. We get there and tell us they only see one appointment which is my husbands. Now we have always booked couples for every massage we have ever had there. They told us they must have “lost” my apt. Now I have always personally booked them myself at the front desk right after we get done with our massages. This apt was booked May 20th something. The way of them making this right was they could allows us to split the hr and one of us could wait and then the other could get theirs. Then the next time we could do an 1.5 massage. Or we could just reschedule all together. I was assured the manager would call me at 4:45/5 when she got back so she could answer my concerns and questions. Go figure no one called me. I heard a lot of bad reviews but never believed them because we have always had great service but now I see where those other reviews came from. Now keep in mind we live in NC and love this place so much we drive an hr to go here and on top of that we pay a babysitter for us to be able to do it. To see that our loyalty and our hard earn money means absolutely nothing is very disappointing from a customer outlook and will be spending my money with someone who actually cares about their customers. At the very least they could Of kept their promise and called to answers my concerns. Original review: My husband and myself go here for couple massages I always book with GABRIELLA and she is Amazing!!! They are professional and do an amazing job from the time you walk in to the time you walk out! We loved it so much we actually purchased their membership.
I loved everything about my massage experience. Allison was amazing, quite possibly the best massage I’ve ever had (or maybe it was because I am an educator and it was the first day of summer????) Very nice receptionist and just an all around great experience.
Our couples massage was amazing! Our therapists listened to what we needed most and did an awesome job with our troubled areas. One of the best massages I've gotten! Highly recommend
Made me feel comfortable during my first massage! Very relaxing!
No results. The room wasn't very hot at all. I didn't sweat a bit and could notice zero results.
I have been a member for just a little over 2 years. Every visit is great! I have a knee injury and they are always super gentle. They ensure that my knee is properly elevated during the massage and check in frequently to make sure I am still comfortable. I have gone to other places where the quality of service just does not compare. Wine & Unwind Day Spa is truly the best experience I have had.
This was my second visit here and I must say this visit was nothing like my first. When my husband and I arrived we were greeted by the front desk staff and were told to proceed into the next room. This room is where the snacks are located. Well just like I noticed on my first visit, the snacks were expired, so we passed on that. We proceeded into the next area to receive our massage. I noticed the young lady I had this visit wasn’t the same lady I requested. (From the last time), but I figured something may have happened so I would just inquire later. We than proceeded to get our massages and once the session was over, I normally lay there a few minutes to enjoy the relaxation. However this visit I immediately got up, got dressed and was a bit angry! For the entire 60 minutes I did not feel relaxed or feel like I was getting the massage I came there to get. When we arrived at the front desk I asked the receptionist where was the young lady I requested and had the last time. She checked on the information to see who did I have last time, and told me that the young lady is no longer there. I really became upset then because I felt like I should’ve been given this information before I arrived or as soon as I walked into the door. That way, I would’ve had the option to either say I would be okay with someone else or just cancel my services for that day. Well needless to say, she just smiled and checked us out, not once asking me what my concerns were or offer me any type of compensation. Overall I did enjoy my very first visit here and I plan on returning; however I will be requesting a well trained therapist with much more experience than the last therapist! I also feel that communication need to be a key factor in letting the customer know their needs could not be met prior to arrival or as soon as you check in.
My husband and I had a couples massage with India and Shonda, and it was fabulous! India (my masseuse) was so thoughtful in walking me through my prenatal massage; I left feeling the most relaxed I’ve been in months. Would definitely recommend!
Had a great time, very relaxing.
I just love it. The girl in front the desk was amazing and my therapist was very professional. I definitely will be back.
The place itself was beautiful!!! Both my massage and facial were amazing! I also loved the idea of wine after my spa services!!! Definitely booking more services in the future including couples massages!
Perfect, Friendly, Clean, and Relaxing Experience!!
Amazing massage by Sheree (forgive the spelling of got that wrong). Would definitely return.
Always a great experience at Wine & Unwind Spa.
Malik was awesome!
Great massage, me, my wife, sister, and mom went in with pain came out feeling 10 years younger.
I had a wonderful experience at Wine and Unwind. The staff was very professional and knowledgeable. They met all of my expectations and more. Very relaxing atmosphere.
I was gifted a deep tissue massage for my birthday by my husband. This was my first time having a message and it was needed. I will make this part of my self care regimen.
Malik was amazing great atmosphere and ambiance. Definitely coming back as a repeat client.
This spa experience was amazing. They were extremely nice and super accommodating to my friends and I who drove up for a bachelorette weekend. We were late and initially told we would have to cut 2 of the massage times short. Instead they accommodated the party for the full time. It was amazing!! I would definitely go back. They also, serve snacks and wine.
Malik was very kind and professional but his technique and pressure was not my favorite. I asked for medium to firm pressure and it was super light to no pressure. The rest of the experience was as good as usual. The facility is clean and they serve wine after which is always a nice treat.
I had a GREAT massage experience with Malik. The staff is really sweet and we’re accommodating. My friends and I mixed up our massage time and was late. They still gave us the full hour. The lounge is relaxing and the drinks were good to. Best place to go!
Pleasant atmosphere, professional and experienced staff, and the snacks and wine were a nice touch. Great way to relax on vacation.
Herman Johnson, J.
My better half had the most relaxing experience from choice of wine to treats. Ambience was great for her stress level and they were able to reschedule her without question. I will send her again!
We loved it there!! My husband I will be returning very soon. Great atmosphere.
Great price for the service Very relaxing environments with a friendly staff Snacks and your choice of beverages offered to customers. They offer services for couples which is great for a spouse. I will be booking another appointment soon.
My experience on Saturday May 8th was unbelievable. From the moment my daughter and I entered the building, we were greeted and I felt very welcomed. The staff was professional and courteous. The environment was amazing. I would definitely recommend this to my family and friends.
I love this place! It has great ambiance. Always greeted with a smile. Easy check in. Rooms are spotless! Peacefully decorated. I have had wonderful experiences each time we have visited.
Sequoia and Sophia was amazing!! I felt so relaxed. It's a new world for this mom of four!! Definitely returning
My husband and I celebrated our 25th Wedding Anniversary with a couple massage it was spectacular!!! It was my husband's first experience & he definitely is a believer!! Great excellent experience!!!
It was my first time ever getting a massage. It was a awesome experience!!! Malik is fantastic!!
Wifey loved the massage. Very professional and courteous. Took all of her aches and knees pain away. Would definitely recommend.
My first time ever. It was kind of interesting comparing what my masseuse and my BFF’s masseuse did differently. I feel a little cheated because I think mine was more nervous than me. Lol overall it was a good experience and I do plan on going back. Maybe just a different masseuse.
I enjoyed my massage so much! I can’t wait to go again! Gabby is professional, courteous, and she had great communication. I highly recommend seeing her.
I really appreciate the service I received here, 90 minute swedish deep-ish massage, the massage therapist communicated pretty quickly that it may be painful and adjusted her pressure according to my tolerance. This is my second time coming here, and I'll definitely be back in a few weeks.
I had an incredible and relaxing massage! The atmosphere is very calm and welcoming. I felt very spoiled. Thank you!
I had a great experience. My masseuse I believe was Shari. She was professional and the massage felt great! It was a great way to start my birthday! The place smelled good. Very clean.
Me and my friend went for the very first time. The place was beautiful. I loved the decor and ambiance exspecially since my kitchen is decorated with ????. The Masseusse was professional although he spoke very low. He gave me a Swedish massage with the hot stone. I guess I could have used a little deep tissue in some areas. I do love the way he focused on my back because of my back strain. The massage was very relaxing. I enjoyed it although I don't think it was a complete hour and if it wasn't for the other masseusse since this was a couples massage. I heard her tell my friend that concludes the massage because my masseusse walked off dont remember him saying anything about the massage is over because he talks so low.
Five stars! Our experience getting a couple Swedish massage was absolutely perfect. The wine and unwind staff were very professional and experienced. The facility was clean, welcoming, and most importantly, relaxing! Thank you for the experience and we will be returning indefinitely.
Great place to relax.
I surprised my boyfriend with a couples massage and it was amazing. The place is very clean and professional. They offer snacks in a lounge area before and after your massage. We had Kenyetta and Kari as our massage therapists and they were both so wonderful. It’s also so fun to get a drink after your massage. Everything about this place is professional, clean, and amazing. Highly recommend
Very easy apt scheduling,(it was our first time, so I did it over the phone). Creating an account was easy as well, and if you do that first, it makes everything else much simpler. Very friendly staff. I was a little concerned when it was our apt time, and we had arrived 20 minutes early...but, we were greeted and lead back to our rooms on the dot! We were given about 5 minutes to change, and get comfortable, and then they got right to work! They took everything we mentioned into consideration. My husband said it was one of his top best he's ever had...and the only other best one he's had was in France! My husbands masseuse was Shari, and my ladies name was either Ashley or Ashlyn. Very good service...definitely going back!
Masseuse was great and explained variants of services available, their best applications and why some people referred them. Answered a lot of my questions about massage for health. ( I'm a "why"person.)
This has been the best place to go to !!! Every experience has been great !!! We love going and bringing our friends for couples massages. A perfect way to relax at anytime! The Spa is very sanitary. Always relaxing music playing and friendly inviting atmosphere. We love you guys so much Thank you
I went to VA for my birthday and my BFF introduced me to this place. To say I was pleased is an understatement. The atmosphere was very soothing and relaxing. My masseuse, Malik (I believe that's how his name is spelled), was AMAZING!!!! His hands worked wonders and were sent from God. I love the way they top off your amazing time spent with a selection of beverages. It was definitely a massage to remember.
Had a facial done by Thea, I have had massages and facials before, nothing has ever been this relaxing. Her touch is so light ! I knew I would be returning regularly for this and to her, I didn’t even care whether there was any improvement in my facial skin, the relaxation alone was worth coming back for. But, woke up this am, and my face is plumper, smoother and the color is more even.
Everything about my experience was great! They were very professional and made sure I was taken care of! I would definitely recommend this place to anyone
Although this was not my first experience here. I took my significant other for his birthday/Valentine and we did a couples massage. It was wonderful and very relaxing.
An amazing experience from start to finish!!! Very professional, but also friendly! I’ve had awkward massages where ya don’t know what to say but these ladies really did a great job making us so comfortable. Best day ever! Thank you!!
Leaving this spa right now. Had a couples massage with my husband and we both agreed that this was one of the best massages we've had yet. The spa was clean and everyone was very polite. The wine at the end is definitely a wonderful touch. Thank you Kenyetta, Shari and Chelsea!
Amazing deep tissue massage!! I felt legitimately worked on and well worth every penny and minute!
Enjoyed my massage and wine felt very welcoming ?? I also paid for hot stone ( first time experience) just wished it lasted longer lol but everything else was fine
I love this place! Yesterday was my 2nd time coming, 1st time was with Gabby (she was so amazing), and 2nd time with Sheree (also so amazing). Both of my massages were deep tissue severely needed. I'm sore but it was so worth it and expected. They're clean, and so nice and professional. Definitely will recommend them!
My husband booked my first massage here and it was absolutely amazing! Gabie was so friendly and did an amazing job! This will certainly not be my last visit :)
By far the best massage I had ever in my life!! I didn’t have to tell Gabriella what I needed it’s like she already knew!!
Wonderful experience.?We were celebrating my husband's birthday week fro NC and we had such a relaxing, therapeutic visit. Our massage therapists were well trained, caring and understood our needs. Any areas you need the most focus on they were very attentive too. Ask for Kenyatta and Dominique and Thea (esthetician). They were fantastic, knowledgeable, understood our body needs, attentive and accommodated all of our requests. You are in for a treat!! The atmosphere was peaceful and tranquil made you feel like home. From the customer service with front desk staff to the exit after your completed service was fantastic. Keep these employees happy and it will keep the customers happy ???? ? We will be back.
Absolutely amazing! Such a great atmosphere. Staff is friendly and very helpful! 10/10 would come here again!
I booked two weeks in advance and they messed up the reservation. They then corrected it last minute but my massage was mediocre. I had the male massage therapist— Malik. It felt like more of a “rubbing” than a massage. It just seemed like he didn’t know what he was doing. I definitely feel like I wasted money on a deep tissue massage because nothing about it was deep tissue.
Dirty lounge, terrible snacks, exceptionally bad masseuse. Just smoke and mirrors for an experience here, nothing genuinely good to say about it. Edit: Lounge floor was sticky, wine left out from previous guests and crumbs on the floor. What's supposed to happen between sessions for cleaning and what does happen as always, two different things. Also, the "massage therapist" was told to ease up on the throat massage during and was even waved off but didn't do so and continued massaging anyway. We have never even had a place massage that area before. Detailed enough?
All around great experience!
Absolutely loved this spa! Immediately greeted when you arrived And the couples massage was incredible! After your massage you are treated to a beverage of choice and lots of yummy snacks and goodies! I recommend this to anyone!! We Will be returning!
What a fantastic experience! I had Ashley as my massage therapist and she was wonderful. She hit the target areas I was feeling the most with the perfect pressure and she was just an all around pleasant person. The wine is a fabulous delicious addition, and the environment is very clean and covid-precaution friendly. I highly recommend this facility to anyone looking to take a relaxing moment to treat themselves.
Great massage!!! Wish we could have gotten a drink before the massage.
So relaxing and put together. They really make you feel welcome and enjoyed our time.
Booked a last minute couples massage and a few waxes. They were absolutely amazing and very accommodating. I will never pick another spa just based off of how they treated us and how amazing the overall experience was. Would rate 5/5 anyday.
My husband and I booked a couples message with Dominique and Malik and we will return. Thank you for a relaxing experience.
I found this company on Groupon and bought the deal for the couple's massage. We both agree that the massage was so needed and both masseurs' did a GREAT job. I gave it 4 instead of 5 stars because of the time was cut short, we started at 7:06pm and ended at 7:53pm & my boyfriend felt like although he did mention that he had some tension in his shoulder, he felt the masseuse spent a lot more time on that area and he stated she only briefly went over his legs which was another area he wanted time spent. Other than that everyone was so pleasant and patient! Will go again.
I'm a low maintenance man, I don't usually do the massages, and it's been over 10 years since my last. The whole experience was lovely....time flew by and my massusse really knew what she was doing ...Great overall experience that I will be doing again. Charles H.
I was very relax and comfortable, enjoy the massage...
I definitely enjoyed my massage and the ambiance of Wine and Unwine. However, l really enjoyed the fact that they served wine after your massage and had a lounge full of refreshments..???????? l will be back!
I love it
My husband and I did the couples massage here as a Valentine's day gift. It was his first time and we both LOVED it! The staff were very helpful, professional, and considerate. The snack bar that is available to customers while waiting is such a nice touch, the wine was awesome (I highly recommend the pineapple wine--it was so good!! ????????) and the quality of the massage was exactly what we needed. Book a sesh here and you won't be disappointed.
Shaelynn was an excellent esthetician. She made me feel quite relaxed and after my session was noticeable radiant. Excellent service
The actual massage was great, but the before and after were in an awkward wait room with not enough space for everyone. :/
Everyone was friendly and helpful. We went for the couple's massage an Ashley and Dominique were great!
They're all so polite and accomodating. My husband and I have gone there for our anniversary and valentine's day. We love it!
I love the idea of wine after a massage. Whole experience was great but they need some more comfy chairs in their lounge. There are only 2 and the rest just hard chairs so if other people are already there, you can't truly relax comfortably. I also didn't dig the music. Otherwise great staff and ambience.
First time getting a massage and it was great. I had a couple massage and my boyfriend was impressed with his massage as well.
This place was hidden Gem. My friends took me here for my birthday and it was from start to finish the best message experience I've ever had. The Moscato was very tasty and a sweet finish to the experience. Would definitely recommend.
Wonderful job omg I feel so good!!!!!!
From the time we walked in . . . We were taken great care of! ???? We had such an amazing experience ????????
So I was gifted a 50 minute massage by a friend and I have been trying for weeks to set up my appointment. I call one day (Wednesday) to set up the appointment for the very next day (Thursday) and I am told I have to call same day(Thursday). So I called at 9am the same day (Thursday) to set the appointment, like instructed, and the person answering the phone will put me on a blind hold. I was placed on hold without me responding, “can I put you on hold” and on hold I go; not even a yes, no, or if it’s an emergency. Then after calling 17 times to actually speak with someone then she says oh we’re completely booked up without even asking me what I need or anything like that. After I tell her that it is a singles massage, then she has two or three different bookings. So then she is requiring me to give a credit card even though I have a Groupon, as well as read her my Groupon code over the phone. I feel like this is not a good way to do business because you could redeem my Groupon without me even being there. Also taking my credit card information over the phone, this is not a secure line is just a terrible way to do business. I would not recommend this sketchy place to anyone EVER!!! BAD BUSINESS MODEL!!!!
This was my first time there and I had a great experience. Sakoya was great and made sure I was happy with my massage throughout the entire time. I will definitely recommend them to others
Gabriella and Malik was awesome. My boyfriend and I will most definitely go back. The massage was great and the wine and snacks was a plus!!!
High quality experience at a very reasonable price point! Kari made my experience wonderful and gave me one of the best massages I have ever had and has such calming energy. She's also one of very few local Guasha therapists so I will definitely be back to explore that practice further. 10/10
Masseuse was very intuitive. She found my trouble spots and spent the right amount of time to ease the tension. The snacks and refreshments were right on point.
The spa was excellent, courteous staff and excellent massage therapist. Wonderful ambience. Look forward to my visit.
Independent Paranormal Investigators Of V.
Great friendly staff, very professional. Rooms are well kept and clean. Awesome atmosphere. Wine and snacks were excellent. The snack room was very relaxing. Felt so relaxed after the swedish massage. No complaints, looking forward to the next time.
Service is terrible !!! I called to make an appointment for a massage for two, when I said that I had a Groupon, they said to call the same day when we want to come. That is mean, you need to cancel for this day everything, since you do not know when they will record you! the conclusion is that you cannot have the same service if you buy their services on a Groupon. Update. you said you are open to new clients. so I could be your new client! But.... I called twice and they never told me that for the next week everything was busy for the Groupon.
3 stars for ambience 5 stars for my facial I loved my anti-aging facial! My skin looked great, and the effects continue days later! The only negative was the amount of noise in the hallway/room next door? I am not sure if work was being done or what exactly the issue was but it interfered with a truly relaxing experience. My esthetician apologized, but even she did not know the cause & certainly was not the problem!
We came from Delaware and had such a great experience. The staff were friendly and professional. This was my first massage, and I felt like a completely new person. Would definitely go back!
Everything thing was great.. my only complaint is the wine was to warm for my taste.
I have gone three separate times and I loved every experience. I recommend the hot stone. It's definitely one of my favorites. I will continue to go back for sure.
Not the best experience here! Extremely overrated. My wife and I paid for a couples massage. I requested a deep tissue and was given one of the softest massages I've ever experienced where it felt like she just rubbed oil on me for 50min. I also requested majority of the attention to my back but she only did that for the last 10min if that. My wife didn't have the best experience either as she told her therapist that she wanted focus on her neck and upper back and barely had that touched until the end as well. Best part is after it was time to pay I reminded the girl that I had a groupon. Her response was "I'm sorry but we can't accept that because you needed to tell me you were paying with a groupon earlier because we have a different process." However the form you're required to complete before your arrival allows you to check the box that clearly stated groupon. As a customer I'm confused to why it's my job to go out of my way to tell you I'm paying with a Groupon when as an employee it should fall on you to ask every potential customer how they're paying IF you know your booking policy changes. We were forced to pay extra for the added 10min they claimed we received but our actual massage time was 50min with 10min to get dressed as the Groupon stated. I was very disappointed at how this situation was handled and the fact that she seemed to blame me for not reminding her on top of the form we filled out that we had to remind her how we would be paying. If you're the business then simply clearly ask every new customer ahead of time how the will pay. But clearly their form that they make you complete before you arrive is just a formality because she would've seen I selected Groupon. So to recap the massage was bad. Customer service was awful. Communication was awful and accountability seems non existent. Very overrated and if we didn't have a Groupon I would be livid that we paid full price for this kind of service. GO ELSEWHERE! **** EDIT RESPONDING TO THEIR TASTELESS COMMENT BELOW. You can tell a lot about an establishment by how they respond to customer complaints/concerns. We can see how you handle customer reviews by trying to report them and get them removed. Google/Yelp and all other sites don't remove TRUTHFUL reviews. Your potential customers should know what they're getting into. NOTHING was explained while booking. I booked appointment over the phone and never once did she ask if I was paying with Groupon. Again why should I have to clarify how I'm paying IF ITS YOUR POLICY! How dumb is that to think the customer should go out of their way to tell the business something they don't know is an issue yet. How would I know its booked differently if its not stated ANYWHERE! I have the confirmation email I made for the appointment that CLEARLY STATES GROUPON as well! You don't have to believe me just search the reviews and find similar complaints to the one I'm making about Groupon. AN ABSOLUTE SCAM! STAY FAR FAR FAR AWAY!
Bad customer service and bad massages.
Choose somewhere else trust me
Scammers. We filled on the form that we found out about them through Groupon. They charged us an extra $20 claiming that is was because their Groupon is less time than the regular. I took pictures before and after and we were in the beds exactly 45 mins. We paid extra $10 for a deep tissue for 1 and both felt like they were rubbing oil on, I wouldn't call it a massage. Bad on every part, I do not recommend. EDIT TO CLARIFY TO THE RUDE RESPONSE FROM MANAGEMENT -- We paid $10 for deep tissue (horrible, rubbing oil on) and $20 for apparently not stating groupon which we did in the paperwork. We are also NOT returning customers that's a lie. The response confirms what type of establishment this is along with the expired food.
Very relaxing, the ambiance was so nice. Staff is friendly, masseuse Sakoya was amazing!!
Massage and masseuse absolutely amazing! Great atmosphere!
I had a great time at my massage! I’m an accountant and just sit at my desk all day, so I’ve had terrible back pain since I graduated and started working. After my massage yesterday I can tell a huge difference in pressure on my back and overall movement! I’ll definitely be going back for more regular massages to help manage my back pain.
The current body wrapper is incredibly intelligent and kind! If I were you I would take her advise. You could lose weight and detox many things from your body!
Beautiful ambiance for massages. Malik provided a great massage and my moscato was a nice touch! And my snacks were good too!! I will be back!
First time ever getting a massage, the entire staff made me feel comfortable and welcomed from the moment my friend and I walked through the doors! We ran late and the front desk were understanding and polite. After the massages, which were AMAZING, we got our drinks and sat in the wine room and raves about how we can’t wait to come back. Will be recommending this place to all my friends and family!
Super relaxing and very contable. And super friendly super professional
Massage and a glass of wine. A great time
My wife and I enjoyed the couples massage!
Bwsl Tabron 2.
The spa was very clean and the staff was professional at all times. This was my wife and I first visit here and I must say we will be back real soon
I have had 3 massages from this place each one was better than the last would definitely recommend.
All in all, I was not impressed. It was my first massage ever and I did it with my boyfriend on our first year anniversary. When we arrived the workers didn’t seem so excited to have us there and in a way I could understand due to COVID but we have already prepaid and tested negative. What made it worse is that they offer wine and snacks! Warm stall wine and the snacks were expired! I found one expired cookie box over a month past the expiration date! I checked the next snacks the dates were ripped off. I was not there for snacks but I do pay attention to how a business is run and to be that’s not accepted.
I had a great experience here from check-in to check-out. Everything was timely and professional. Small snacks and water were provided during and the wine served after the massage was a very nice sized glass. My massage therapist was excellent and discussed with me prior areas of focus which she followed. Would definitely go back or recommend.
All the staff was wonderful and Allison did a great job I'm looking forward to my next visit ?
It was an amazing experience definitely will be going be attending again
The staff was very attentive and provided excellent service. I look forward to returning soon.
A great local spot. The wine after was great except for the plastic cups it was served in. Great date idea
The massage was great I booked a couple massage and the two people Malik who did mines and his counterpart I forgot her name did a wonderful good for me and mines. Will definitely be doing this again
We had a great relaxing time during our couples massage on Sunday. The place was cozy, the staff was very friendly and professional. We will definitely be back.
I really needed to just relax. I had one of the BEST massage's ever!!
Kenyatta is amazing! Definitely returning soon!
Dreta “Bump” F.
They were prompt, professional and really did nice work! ??
Always have a good experience at Wine and Unwind. Will be returning and would recommend to anyone looking to getting a massage at any range.
I just had a couples massage here 11/8/2020. am very pleased, the building with very clean and it was an relaxing vibe. Management is also very professional and they properly correct any disappointments that may occur. Very pleased! Wonderful birthday memory.
The staff were polite and friendly, the masseuse were professional. The service overall was great! With COVID being present in our society, I would have like for the snacks in the waiting room to be individually wrapped.
My massage at Wine and Unwind Day Spa was so needed!!! It was amazing and Ashley M hands and technique for my Swedish massage were perfect for me and my body. Thanks again!
My wife and I really enjoyed ourselves. Everything was wonderful and peaceful. The young lady that did mine was a true professional! Her name is Kenyetta and she was great! I would definitely suggest to get her again next time. The only thing that caught us off guard was the service animal walking around. However, again everything else was GREAT!
Great Customer service from the time you walk thru the door till you leave. Sakota did my massage and she did an EXCELLENT job, she asked the right questions and my body didn't hurt leaving..I will be back... Thanks again..
Had one of the best massage experiences. The staff was nice and able to get me in for a couples massage last minute. The ambiance was on point along with the music. The masseuse, Puumba was awesome and had great hands. Would definitely come again!
OMG I just enjoyed one of the best massages I've ever had! I've had massages before but never this good. Kari was amazing; I have chills. She asked what my needs were listened very well and paid attention to my body and avoided some sensitive areas I had mentioned. They got us in last minute for a couples massage for my birthday and I am now sipping on champagne. Atmosphere is nice, clean, we like music, the lounge area, also the beds were heated - felt amazing! I would 100% come back!!!
Carrie is absolutely phenomenal! She has the magic. Front desk ladies are always friendly. Nice ambiance
This place was so comfortable and relaxing ???? and the massage was great,this definitely is my new go to place for future massages ???????
My first time experience at wine ???? and unwine was awesome! The treatment was very professionally done. Thank you
I first found out about this place on groupon. Seeing the stars they had made me consider going to them. So I bought a couple's massage package and added on the prenatal massage for myself. This was my boyfriend's and I first official date so I was stoked. The atmosphere and staff was AMAZING! They provided snacks in the waiting area and bottled waters. Also it was very clean. Our masseuses were very nice as well. The reason why I'm giving 3 stars is because I was under the impression a full body swedish massage included chest and stomach. When we filled out our intake forms we also got to pick the pressure of the massage in which we both pick moderate... not knowing it wasn't going to be enough pressure for the kinks. Not really their fault because they allow open communication but still it wasn't what I was used to. I had the prenatal so I understand gentler hands but I left wanting more. That was my boyfriend's first professional massage and he liked it but it could've went better because he even asked about his chest and stomach not being rubbed. Before you book, call to ask questions so you're not like me giving it 3 stars.
Husband & I had a couples massage for the first time ever and it was absolutely amazing and refreshing upon leaving. Everything was great from check in to relaxing in the lounge prior & both of the massage therapists were great! Highly recommend Velvet!
Highly recommend. My masseuse Dominque was amazing. Very gentle but thorough. Definitely will be returning
Gabby and Theresa were awesome!!! Went for a couple's massage & they exceeded our expectations! Service was great from the moment we walked in. The check in process was easy and the attendant was very delightful. We will definitely return!
Kelly did a great job! I purchased the Swedish massage and the pressure was just right. I felt very relaxed afterwards.
Staff made us feel at home, very relaxing atmosphere. All around wonderful experience! My new favorite spot, will definitely be back
It was not a massage....it was more like a rubbing....I asked for firm in the beginning....and after a few minutes had to ask again....Still no difference.....this was my third time here and my last.....my spouse had one good one the first time....this time she reaggrevated his injury in his shoulder and was breathing like she just ran a marathon ....we are in a pandemic people!!!!
Soror Nicolette B.
My boyfriend and I received a couples massage and it was extremely relaxing. Great atmosphere! The therapist who were suppose to complete our massages were not there so we were re-booked with someone else (not a problem just mentioning). They are kind of pricey but for the relaxation and time together we were looking for it was worth it.
Ashlee Thompson (.
This was amazing!!! I felt revived. Literally! The staff has positive spirits, very helpful and are awesome at what they do.
I was skeptical about entering the building, due to me having a bad experience with massages in the past. This was the absolute best experience I've ever had! My body was relaxed and felt safe upon walking in due to Covid. They have handsanitizer and mask upon walking in which is a plus. The massage was everything I dreamed of and I'm look to come back very soon for another great experience.
This establishment was veri inviting and professional. Started on time and my massage was wonderful also my girlfriend fell asleep for about 10 mins, very relaxing. I'll definitely be back in the near future...
Amazing staff and wonderful experience overall!
The environment was amazing! Honestly my overall experience was great! Theresa made sure I felt comfortable from the beginning of my session with her! Highly recommend this place to anyone who wants to feel at home!
It was very relaxing. I will definitely come back again.
Great massage and wine! Husband and I enjoyed our hour massage. We'll definitely come back soon! Thank you for helping us relax!
Nice place to Unwind
I had my very first massage and it was amazing. The staff was superb. They were very attentive and professional. Definitely coming back.
I was ask to fill out a form before appointment indicating any health issues and how I would like the massage done .. well the massage therapist must t have not been inform because they did exactly the opposite .. been before started they ask questions and I said just for relaxation .. I didn’t want to hurt they feelings but I didn’t not enjoy it was rough
The massage was okay. I could have used more pressure in trouble areas which I specified. I think they charge extra for deep pressure, first massage place I have ever been to that charged extra for deep massage. The wine at the end was a nice touch and perhaps why they charge extra for deep massage to recoup cost of refreshments.
everything was so calming love it
I will definitely come back.
Went into "Wine and Unwind" for a 60min Swedish massage and I was very pleased with the entire process. Fast & Friendly service, very Relaxing atmosphere, and most importantly the massage. Velvet transported me to another world ???? I think I had an out of body experience. ????????
I loved this place. The atmosphere was perfect and the massage was great. My husband will definitely be back to do the couples massage.
The atmosphere was great and the staff was very friendly and professional. We did have a late appointment so I would have liked to see a more variety of snacks.
You feel the calming ambiance as soon as you enter the door! The entire process was seem less from start to finish!
Dominique is theeeeeeee best. THE BEST MESSAGE EVER. I went on vacation and at the last minute they put 3 of us on the schedule. Thanks so much. If I'm ever in Va I will definitely go back.
Stacey was EVERYTHING!! This was my first full body massage experience & I wouldn't change anything about it. I now have to have a monthly massage, thanks to Wine & Unwind!! You guys rock "!
What a gift certificate for a friend Extremely friendly and helpful
Got my first massage here using a Groupon. The moment I walked in I was impressed. There were multiple lounge areas, both welcoming, peace inducing and visually pleasing. Offered some snacks, and chose just one out of a nice selection. The massage room was perfect, as was the massage. Afterwards I got to relax with a glass of wine included with my massage and more snacks if I wished. Would definitely go again.
The atmosphere was relaxing from start to finish and very CLEAN. Very aesthetic! The glass of Wine at the end definitely topped off our experience. Everyone was very professional and friendly. It was my husband’s first professional massage and he absolutely LOVED IT. We live in Richmond and he’s talked about making this a monthly mini getaway!
I was looking for a great place for a couples massage for my husband and I anniversary and I came across wine and unwind this place is simply amazing. Everyone is pleasant and professional very friendly we felt comfortable. I wish I could go into detail about the massage WOW is all I can say. I will most definitely be taking this 4 hr drive from DC again
I love this salon!! The staff is always friendly and Malik was wonderful. I will definitely be back for another massage soon.
I loved it there, staff was friendly. The massage experience was fantastic. I left feeling very relaxed. I recommend puumba.
This was the first professional massage I’ve ever had. Truly a wonderful experience. Very relaxing and beneficial as I have had issues with muscle soreness. After my session, I was more flexible. I would recommend Wine & Unwind to anyone.
Used a groupon for “60 minute Swedish massage for one” Loved the idea!! They had a relaxing atmosphere, nice people loved the wine and the snacks and front desk people ???? I’d say the $50 Well Spent!.
Always a great welcoming and relaxing vibe.. Very professional. Very clean. I haven’t had a massage that I didn’t love. Highly recommended!
Relaxed atmosphere with generously well respecting women. Stacey, my masseuse, was F-A-N-T-A-S-T-I-C! Look, all im saying is, you got to give this place a try. If there is even one thing to actually “complain” about, it’s then it was the champagne. It tasted way too good! (I’ve always tasted cheap champagne but definitely not in this place) Definitely unwinded. 10/10 recommend it.
This was my first time coming to this establishment and I must say it will not be my last time. May I add that this was the best massage that I ever had. Most massages that I have had in the past left me in pain for days. No pain her what so ever. Thank you Velvet.
The staff and massage was great!
My hubby and I got a great couple's massage and our therapists Puumba and Sikoya were super chill and sweet! The atmosphere was very relaxing and I really liked the deep tissue/trigger point massage and the hot stones. The lounge is very cozy and it was nice that it allowed us to continue the relaxation together with drinks instead of immediately going back into reality. The price really adds up with 2 people though so I'm wondering if I could've found a deal with Groupon since I read about some people doing that - I would recommend checking it out. But still this was a very professional establishment with nice people!
Great spa day! My oxygen facial was amazing, thank you Sylvia ????, Alison was on point with my massage. I really needed it. I recommend 90 minutes. Thank you for a great birthday!
The place was pretty dusty. The waiting area needed some attention. As I looked around I saw dog hair. Being pet friendly at a spa is not appealing to me but to eaches own. Not impressed with the facility.
My fiancee and I had an hour long massage. It was great. Environment is clean and the staff is very professional. We were able to relax and unwind with a glass of wine and beer.
This was my first time getting a professional massage and it was great. The staff was friendly and I loved the vibe of the place. My husband and I got a couple’s massage and we left feeling relaxed and excited about our experience. We definitely will be returning to try their other services.
Great couple’s massage! Good place for a girl’s spa day too. Very spacious and clean. Friendly staff. Pastries and refreshments are offered prior to the massage & a glass of wine afterwards.. what a great touch! I’ll visit again for sure.
Experience was good overall. I wish I would’ve gotten my full hour. The therapist was nice. The ambiance was nice.
Me and my wife went for my birthday. The place was nice and relaxing. The women who did our couples massages did the most wonderful job omg! Lol
I enjoyed my experience! The staff was communicative and friendly, the atmosphere was comforting, and the rainbow sherbet mimosas are the perfect final touch. I look forward to my next visit!
Luz Minerva G.
My therapist was just awesome! I booked her again for next week!
I really enjoyed my massage very well attic thing the next time I am in Virginia I will be making an appointment thank you so much for the excellent customer service
Definitely recommend to anyone in need of relaxing
They were AMAZING!! So professional and nice and great treats after the massage. Will DEFINITELY be coming back! If you’re thinking about it...DON’T TRUST ME IT WILL BE WORTH IT!!
This was upscale. Wonderful, a beautiful experience, and most relaxing. The amvious was amazing. Wine waiting after to realx even more. I definitely need to go back. Next time more time and a different experience. Meaning I want to pay more for the extras.
This spa gave my husband and I the most relaxing massage for our vacation! It was so nice to have such kind massage therapists and amazing professionalism and communication both between staff members and clients. Very satisfied experienced!
Best massage I’ve ever had by Sylvia, she was professional and great at what she does. Great therapist for deep tissue massages
I could not tell you how it because I can never get an appointment to go because they only allow same day appointments for people with Groupons. If your not ready for people to use Groupon then DO NOT offer them.
The massage was nice overall. My boyfriend and I got here about 20 mins early to fill out the intake forms which were easy enough. The lady at the front counter was nice and friendly. Our massage was scheduled for 7, but we didnt get started until about 7:07, which was understood as we had to get ready. They were nice about asking about pressure and if we were comfortable. However, they ended the massage at 7:50 as I like to see how much "hands on" time we really get. Maybe read the fine print on purchases. Also, I dont know if it was supposed to be full body or not but the masseuses seemed to forget about our arms. Just something little I would have liked done. Wine was served after and we sat in a cute room and left.
nice place and wonderful massage. I will come back for sure!
I enjoyed my massage therapist Kenyatta she did a amazing job. The environment was very inviting and relaxing. The host made me feel at home when I walked through the doors and Kenyatta was the topping to a perfect finish. Thanks so much to you all
Ask for Amanda or Pumah they did a great job with our couples massage. I will definitely be bringing my girls for a massage day????
A wonderful experience! We be returning soon
My masseuse (Amanda) was absolutely amazing she made me feel comfortable and very relaxed and she was very professional I highly recommend her and I will definitely be requesting her again. Shes A definite 10 in my book!!!
I loved the entire place! It's a warm, fun environment. The staff was pleasant. It's different because you got wine and snack as apart of the deal! I would definetly do it again!
The entire experience was super peaceful. The two ladies who massaged us were amazing
Excellent service! Perfect girls day!
We were here on vacation and got a Groupon for a massage. The place is in a shopping plaza and looks are deceiving. It is a VERY nice and clean spa with excellent staff. There were masks available at the door and the place smelled and looked very clean. I had Sequoia and she was EXCELLENT!!! One of the best massages that I have every had. She was wonderful and could tell where you needed the extra pressure. The place smelled wonderful also!
We had a wonderful experience.The massage session was great and quite relaxing. Carmen was quite helpful in taking our reservations as we had coupon from Groupon. I had a glass of chilled moscato and some snacks at the end of the session. Will definitely return.
I changed my review from 1 star to a 5 for the following: this facility contact me to give us the best opportunity possible after a hiccup in scheduling Groupon consumers, and went above and beyond to do so, which includes adding services without additional cost. Communication still needs a bit work, as our needs were not communicated completely to the therapists and we had to re explain everything (i.e. we had to buy 2 single groupon for a couples massage, my husband wanted a female therapist and was originally given a man after this 1st request). However, what compensated is that the people here continued to strive to fix all errors. My massage therapist was very knowledgeable and fixed most of my trigger spots. No other massage therapist as ever fixed my knots the way Keri did! I would fly out here to have Keri again! My husband is soft spoken and mostly quiet, but he voiced that he enjoyed his massage as well. Next time we are in VA, I WILL book Keri again. Thank you guys for going above and beyond to fix all the hiccups and making our vacation enjoyable.
Me and my partner had a couples massage for the first time and it was AMAZING. We came to visit from Minnesota (which was a 21 hour drive) so we were full of tension and the therapists knew exactly how to relax us, especially as the first massage we have ever had. Made us feel super comfortable and when we exited the massage room, the therapists were outside the door with our drinks ready. It was PERFECT. Thank you all so much!
My girlfriend and I heard about this place from another couple and decided to give it a try! Left all my expectations at the door and we ended up having such an unbelievable time. Feels like your on vacation as soon as you walk into the lounge, and our Masseuses were angelic. Can’t wait to return many many times over.
Horrible customer service. The place was filthy & had rat droppings everywhere and when told about it, they said they’ll clean it up. Definitely wouldn’t recommend. Smells horrible
No complaints, a damn good job well done. I'll surely be back.
Gabby was amazing! She was very attentive, very communicative, very concerned, and she has master skills in massage therapy! I’ll definitely be back...soon!!! ??
Great couples massage! Clean environment, friendly staff, great experience.
WOW!!!! Me and my wife went here for our anniversary and absolutely loved it. That 60mins couple massage was not enough lol. WE WILL DEFINITELY BE BACK!! P.S. Did I say they give foot massages too!!!
I definitely recommend Malik! He was great! This place is so wonderful! Definitely will be back! We went for a couples massage honestly it's a perfect start or end to any date night!
I have had plenty of deep tissue massages because I’m an athlete who does not stretch, so those type of massages are needed. When I tell you that this was the best massage I have ever received, I truly mean that. Puumba is a Goddess with her magical fingers. I could literally feel every knot leaving my back. This place is truly recommended. Their customer service skills were amazing and their drinks were proportioned amazingly!
Couples massage was WONDERFUL!!! thank you!
We did a couple's massage and it was great! Can't wait to return.
Takee was excellent ; she really customized the massage therapy based on my needs. I got a Swedish massage, but it was the best Swedish I have received in my life. I would go back again & again for a massage with Takee, the wine and the wonderful atmosphere
I just experienced one of the best hot stone massages! The staff is very knowledgeable!! ????
Booked a couple's massage through groupon. We got along great with the two ladies who worked on us. My husband was a bit anxious and self conscious going in, but they helped put him right at ease. He loved it so much that he wants to go back every 2-4 weeks! I'm not arguing with that! Lol
I really can’t find the words to say just how great my experience was here. Service was simply amazing from the time we stepped through the door until the time we left. This is the perfect place to unwind and relax all I can say is try it for yourself and I promise you will not be disappointed in fact I’m going back in 2 weeks for my birthday. A special thanks to the staff you guys are amazing made us feel right at home.
Best massage I’ve ever had! Malik took his time, applied perfect pressure, and was very professional. The spa was clean, relaxing and provided a beverage and snacks after the massage. Awesome experience. I will be back.
Wish we could move wine and unwind to North Carolina. My lovely wife book a Couples massage for us. Words can’t explain how awesome our experience was. From time we arrived to time we left everything was excellent. The massage was the best ever. We will definitely be back when we visit VA again.
Kaseen A.k.a. Papa Funky S.
Great time. Never felt uncomfortable. Great friendly staff.
Gabby was the bomb! The other workers were amazing. Atmosphere was great. The massage was so good that I turned around and made another appointment!! First time client. Very satisfied
It was wonderful wounderous truths it was also my first massage and my moms but she really enjoyed herself best birthday present ever she's been in pain lately but one visit with kita and she feels better than ever so thank you wine and unwind day spa ? we look forward to our next visit ????
My son took me for my birthday!!!! I’m in need of a shoulder replacement. It’s been a while since I’ve had a good night sleep. When I arrived I wasn’t able to really lift my right arm. After talking with Ms. T, she Focus on my upper body. I left their raising and high five my son. I sleep so good I didn’t want to get out of bed. Jamal and I are already making plans to go back. Again thank you!!!
My first professional massage, and it was wonderful! Puumba was amazing! I will definitely be coming back!
As a Father's Day gift from my wife I received a Swedish Massage at Wine and Unwind Day Spa. The entire experience from start to finish was very efficient and relaxing. Once inside it's very quiet and the therapy areas are extremely well kept. Prior to the treatment I filled out a questionnaire, on which I was able to detail my preferences and choose any add-ons that I found necessary. I had a wonderful experience that I wish had gone longer. My massage therapist had to wake me up to leave. Haha. Afterwards, in the lounge I was provided snacks and a beverage of my choice while I soaked in the ambiance. I highly recommend them and can't wait to go back. I was checking my calendar as I waited for my wife to pick me up. Enjoy.
Absolutely wonderful! My husband and I came and got a couples massage and we had Pumbba and Ronesha (I apologize if I spelled it wrong) but they were great! Hit all the right spots and we felt so relaxed afterwards, the wine and cider was icing on the cake 10/10 will be back again
Very nice. Had a couples massage with my gal and it was wonderful.
I went in for a couples massage. The price is super adorable. The ambience was really nice and I like the Decour. The staff was very friendly and patient. We were asked what complimentary drink we would like to have. They have everything such as teas, wine drink specials and beers. The massage therapist asked questions to make sure we were comfortable at all times. I didn’t like the old linty blankets. They should have replaced them a long time ago. Also my husbands face donut kept falling out of place. However, the massage was excellent my husband suffers from back and neck issues and I suffer from shoulder and lower back issues. Once we were done we felt brand new. Thanks “Wind and Unwind.”
I pulled a muscle on the left side of my mid back and the pain was completely debilitating and would spasm so that I was unable to sit, stand, lay down and made it very hard to breathe. I was on the verge of tears. The pain was definitely a level 10 when it flared up. I was able to get an appointment quickly and I saw Sylvia. Sylvia was very professional and was able to ask the questions needed to ensure she could address my problem. After 60 minutes of my massage I felt great. Muscles that I didn’t know were right and affecting the pulled muscle in my back were worked out and so was the issue with my back. I was able to sleep pain free last night and maneuver around today as I was before with some slight tenderness, but ALL WORTH IT!!! Thank you for allowing me to get back to my daily activities.
Paid for a 60 minute couples massage and we finished 15 minutes early. Also, the wine could be integrated in the experience more. We just had our massages and then we went and sat in a couple of chairs in another room to drink our drinks out of cheap plastic wine cups. The actual massages were not bad though. All in all, Decent experience other than only getting 3 quarters of what you pay for.
Jeanie Marie L.
My husband surprised me with a two hour stone massage. The massage was adequate she was good at firm pressure but she only use the stones for 20 minutes of entire two hours and maybe another 10 when they were on warm towel. Her technique without the stone was very good but with the stones it seemed very uneven she did not use the stones at all on the top side of my left leg or or the bottom side of my right leg. As for the “ wine “ they have a lot good choices of different beverages and I know we’re all dealing with Covid and changes in service but you’re supposed to get your wine after the massage and I waited in the lounge room for almost 30 minutes by myself. I asked the front desk girl at 10 mins or so she said my therapist was bringing it. I don’t understand why they have the therapist bring it when they are probably the one that need to clean the room and change the sheets. I didn’t complain because I didn’t wanna break my husbands heart after he did something very sweet for me. It seems like it would be fun with your girlfriends but I would not do any of the extras they don’t seem like they really know how to perform them.
This was my first ever full body Swedish touch massage and it way beyond expectations. My masseuse was talented and was able get knots and tension out my neck, back, arms, legs, hands and toes that were so relaxed that I barely stayed awake. The wine and snacks completed the wine and I wine experience. I will have to do this again.
I could have had a better massage by renting a cat. Total Waste of time and energy, the two girls were too busy talking about their weekend plans to do what they were paid to do. Definitely the worst couples massage ever. Will never return.
Great massage and great wine selection! Highly recommended, and I’ll be back! Thank you!
This was my husbands 1st message and he really enjoyed it. It was our Anniversary so I chose a couple's message. This enhanced our Celebration.
I really enjoy coming here for a massage. It's so relaxing and well worth the money. The receptionist have been helpful and masseuse are super nice.
My fiancé booked me this appointment yesterday as an early birthday gift and it was such a wonderful experience! From the moment I walked in and was greeted, I felt instantly comfortable. Takie was my massage therapist & she’s so awesome and attentive; she was so careful due and knowledgeable to my rheumatoid arthritis. And the wine is such a plus and nice touch. I’ve already booked my next appointment. I highly recommend this Spa!!
We had a couple's massage and it was a wonderful treat after being quarantined. The atmosphere is very calm and relaxing and the massages were nice. I just had the Swedish massage and my boyfriend had the deep muscle. He was sore for the next couple of days but I think she worked out the tension. The wine at the end was a great way to close the experience.
Before we drove from Colorado, we had couples massages that were cancelled 2 months ago, due to Covid-19. Today, we finally were able to relax and enjoy ourselves thanks to Wine & Unwind Spa / Lounge. The staff was amazing and very professional. Importantly, we felt very safe as they were filling CDC guidelines. Thank you so much for an amazing experience.
My therapist was Puumba. Relaxing and every nodule in my back was focus on. Today I’m so much better and the nodules are mild.
Purchased Couples Groupon and were both surprised with place, very clean, professional, and customer friendly. Gabby used awesome oils and applied pressure with intense sensation that just felt right all over for me. Wife said she felt like she was in a 'Happy Place' with hers.
I booked on Groupon for couples massage back in February. Couldn’t schedule an appointment until March due to their time openings not be available for people that work 9-5. So I had no idea about a cancellation within 24 hours. I just read the Groupon reviews which was excellent and decided to go with them. So when I booked my appointment for March she said she needed my card if I was to call to cancel not that I had to call and cancel before 24 hours of the appointment. So i called to cancel my appointment due to the Pandemic going on and they’re going to try to charge me $70 dollars. I wasn’t going to not go at all but at least reschedule until this whole thing blows over now I don’t want to go at all. I got my bank to stop the funds from being taken out and Groupon to reimburse me. With the things going on now you should be open and should be considering people’s health and well being
Brittany was amazing. She was able to get all my knots out. I will be back.
A Google U.
This was an awesome experience, everyone should try. Makes you feel brand new!
I had an amazing experience at wine & unwind! I a one of their new massage therapists. I can't remember her name but she had a service dog that was in the room the entire time and he behaved the entire massage. He didn't interrupt not once! I will definitely be a returning and highly recommend her! Thank you for the amazing customer service
I enjoyed my massage so much that my boyfriend said i was snoring and mumbling in my sleep during my massage. Poomba said that was a great comment for her. Lol
Very professional, relaxing experience! Everything was on schedule and flowed well. Never had a massage and 1st time experience was good! Pumba, my masseuse was very good, polite, and professional! Thank you
My wife and I had a wonderful experience at Wine & Unwind Day Spa. The relaxing lounge had a perfect eclectic wine decor. The couples room was spacious and comfortable. Both masseuses displayed excellent communication prior to the massages and they were amazing. We definitely will return in the future.
I had a couples massage groupon for this spa which I booked a week out because they are busy and don’t honor groupons on the weekend, understandable. Then an hour before my appointment they called and said that they had an emergency with the masseuse and would not be able to honor my appointment, understandable. Then they asked when I would like to reschedule it for and I let them know that my boyfriend was getting deployed on Sunday. They say they have availability on Saturday but there’s no exceptions, they won’t book a groupon on the weekend. I ask for my money back and they say I have to go through groupon. Groupon wont refund me bc it’s past their 3 day limit, so I call back. They tell me I can use the groupon after it’s expired when he gets back from deployment but it will be an $11 charge per person. So yea, pretty upset.
Syd Koech I.
Did a couples massage via groupon. I came in with sore legs (gym) and my partner a sore back (slept wrong). He loved his massage but I was not originally completely content with mine. However!, that being said after a nap I felt 95% back to normal! Would definitely recommend and revisit!.
It was a nice atmosphere, with plenty of massage options for you to pick from. They do a good job of making sure you’re comfortable and that they’re asking to make sure they’re using the correct pressure... went for a couples massage and we enjoyed it!
Lakeisha R (.
I loved loved loved this place it was a prebirthday gift. It's peaceful and the ambience was like no other. The masseuse Takie was the best.
Took my wife there for a massage and drank some wine while I waited
Fantastic facial and my deep tissue massage by puumba was out of this world. I was so relaxed afterwards I wanted to sleep in the lobby.
My boyfriend and I took advantage of the groupon and this was actually a surprise date night for me. I was so impressed! We had Malik and Cynthia and they were both so wonderful! The icing on the cake was the glasses of wine they had waiting for us after our massages. Everyone was so nice and professional-worth the drive! We will definitely be back!
This place was great and so relaxing! I’m going to be making appointments once a month. My facial by the lady Najia was the best. It was my first facial ever and she made it nice. And Brittany was the woman who did my massage and it was the best massage I’ve ever had. I’m Definitely going to be visiting again and the drinks are the icing on cake! Take advantage of your time here!
Very friendly staff and great service provided. It was an amazing day at Wine & Unwind Day Spa.
My husband and I have been coming here for years and this past weekend we had another wonderful experience! Gabby is always the best at whatever massage I get and my first prenatal was no exception. She explained how it would be different from previous massages and made sure I was comfortable the whole time. She even checked in on me afterwards before her next appointment to be sure I was feeling alright. We plan on coming back at least once more before I'm due and again before I return to work from maternity leave.
Britt and Chelsea were amazing! This was our 1st time trying out the couples massage and it was everything and more! We will definitely be back.
Naajia Geter gave me and my friend a European facial and gave us a list of products to maintain our facials and better our skin. The front desk was very polite and we loved the mimosas. I had a great experience and a much needed self care day.
I had a wonderful experience here my massage therapist was Sacoya she did an AMAZING job!
I loved my massage by Gabby . I really needed it and she did a awesome job . So relaxing and she did it deep tissue as I requested . Just wonderful and so was the ambience. Located at Virginia Beach Blvd and near Independence blvd .
This was probably the best place I’ve been to. My facial was amazing and the girl Najiah that did it was great. She had amazing conversation and was funny and made my very first facial experience the best one. Also the young woman Brittany that did my massage was amazing. I had only had one before my whole life and she made my second experience 100x better than the first. I will definitely be making monthly visits here.
Wife and I visited for a couples massage. I had Puumba and my wife had Gabriella, both of which were amazing. Puumba was great in asking for feedback, and I could tell she was paying attention to how my body was reacting and was really thorough. We frequent places all over Hampton Roads and we can’t wait to come back, the refreshments are a nice addition afterwards to unwind.
My wife and i had an awesome time. Cant wait to go back. Very relaxing
The customer service from the front desk all the way to the masseuses was great. I thoroughly enjoyed myself and will definitely return in the near future!
The experience was ok I felt like asking for a medium Swedish was definitely like getting a deep tissue it was ok but just didn’t get what I expected
Great couples massage. Masseuse was very knowledgeable. Will be going back.
We visited Wine and Unwind and the experience was awesome!!! The massage therapists Ashley and Pumma were teriffic!!! It is a relaxing atmosphere and the staff was friendly. I will definitely be returning! J.Miles Suffolk,Va
Clean, nice location with friendly staff. Massages were alright at best, very disappointing given the great reviews. They asked about problem areas and then those were the areas they didn't address at all. Additionally a lot of the "massage" was just holding pressure points. This was not something we found beneficial and got the impression the masseuses were just tired. Additionally the division of body area was a little odd, they rushed some areas and spent way too long on others.
Went there for the 1st time and loved it! I received the spa package with Gabriella and everything was great! Will definitely be coming back!
The atmosphere is great, and the massage was amazing. Only warning: be there early, as they won't go past the 50-minute limit even if they start late.
The couples massage experience was great! We also enjoyed relaxing afterwards with a glass of wine and mimosa! Great concept!
Maurice Bryant S.
My experience was amazing, Gabby was professional and awesome, the facilities and staff put me at ease and made me feel welcomed and comfortable. It was a truly wonderful experience, recommend 10/10
Really needed this massage. Shatara didn’t disappoint me. She has amazing hands. Thank you for getting those knots out.
Very professional and relaxing atmosphere
My boyfriend got me a gift certificate for The Luxury Spa package for 75 minutes. I was very excited. I went in and the masseuse was nice and did very well. But...... I did not get everything the luxury package promised. I did not get the hot stones, the facial massage or the sugar foot scrub. For these reasons I am very disappointed.
We did a couples massage and it was amazing. Take and Stephanie did an amazing job. We have gotten massages other places and this was by far the best.
One of the beat decisions I’ve made after a hard days work. Great service and even greater people! Will be booking again real soon!! Gabby was AMAZING!!
Malik was amazing!!! Very relaxing and I highly recommend him. Thanks Malik ????
The staff were great, and the massage was ahmazing!...and of course wine!
Have been going to this place for years. Has always been good service but once I met my massage therapist Gabriella, it has been exceptional!! She knows the body and never disappoints!! Love her!
The atmosphere and staff were inviting. The masseuse listen to what I said and I felt brand new once my session was over. They gained a new member.
Best massage ever! Every place asks if you have any target areas and even though you tell them they don't focus on them...well not here! You say it,they listen and they focus! We went as a couple and my husband could not stop talking about how she found every knot and worked them out. We go every few months for massages because of arthritis and other ailments but we always come back to Wine and Unwind as being our favorite place! Hands down! Pun intended????
Great service! Beautiful place! Very nice employees!
Absolutely amazing!! Definitely a place to go for the best massage. Thank you so much!
Massage I had here was mediocre at best and was not the full hour that was paid for. Maybe they should focus less on what drink you'd prefer after your massage and focus more on knowledgeable, competent masseuses and giving people the full hour massages they paid for. Will definitely not be going back!
Ms. Billingsley attended me and as this was my first time EVER massage, I wasn’t certain what to expect. She was professional and made the experience one that has caused me to want to return in the future. The amenities (wine and snacks) following the massage were nice! A+!!!
Really enjoyed my time there. Friendly staff, clean and relaxing atmosphere. Gabby was fantastic and sweet.
Great experience. Allison was awesome!!
Friendly staff, great atmosphere and experience.
Another Great Experience! I surprised a friend for a Christmas gift! She was very pleased with her first spa experience.
This place is absolutely amazing ! I haven’t been so relaxed in such a long time. Shatara was the absolute best. I will definitely be back.
Awesome !!! I highly recommend this establishment
Staff was very friendly, facility clean, and massage therapist skilled!! The Lounge relaxation area with a complementary glass of wine served was a truly added bonus!
My boyfriend and I went in for a couple’s massage and it was OUTSTANDING! We left feeling renewed and relaxed.
My massage experience was ABSOLUTELY AMAZING!!!!
Loved..Will definitely return..
THIS LAST experience was TERRIBLE! I am never going back here. I can see why they were unable to retain there previous masseuses. I have migraines due to tension headaches. And like most people I prefer to deal with it naturally rather than take medication. Lately the pain has been every couple of months. So I booked an appointment to what was my favorite place. Normally the masseuse listens when I specify areas. Unfortunately this did not happen. The pain was worsened and caused a neve to pinch (more so my fault on the pinch since I couldn't get comfortable to sleep because of the nagging pain). I made my complaint. I did pay and tip. 45mins for $80 and $16 tip because people still need to make a living. I received an emailed response. And replied to it via email to set up an appt with another massage therapist. I asked if they could email me to schedule an appt. And I NEVER RECEIVED A RESPONSE SINCE. SO out $$ and the customer service experience just as bad as the massage was...painful and disappointing. Go here at your own risk, and primarly as a desperate last option!
Excellent service, nice place to relax
Massage was great, could have used a little more firmness even though I asked for very firm but overall very well needed and relaxing
Lovely spa! My massage was great and I got to drink a mimosa afterwards! Will be a returning customer.
I brought my 91 year old grandma here for her first massage. She was in heaven and so was I! Our therapists were Sakoya and Jasmine and they made her feel like a queen. My aunt also came and got a massage by TamLisa and said she was awesome too. It sounds like this is the place to be! Thank you for the wine and refreshments afterwards. My grandma will be telling everyone she knows about today! Thank you so much for this gift!
Awesome place and excellent service
By far the best! Let me explain. So me and my wife been coming here for roughly two years. We came for our anniversary and it was amazing. The crew there is very friendly and amazing! I’m not going to do a drawn out review. Overall the place is amazing and worth every penny. Fellas this a great place to send your significant other too for the day.
My boyfriend and I went in for a couples massage on Monday morning and we thoroughly enjoyed our experience! Both therapists were inviting and receptive to where we needed the most work. Rochester was my masseur and I highly recommend him! We will definitely be back!
Excellent! The service, staff, and the facility was worth every penny. Look forward to the next massage
Absolutely wonderful. Went there for the first time yesterday and I was treated fantastic. They were gentle kind and answered every question I had about the process. I lost 8 inches in 24 hours with the body wrap. Definitely will recommend and go again!!!
Just the thing after a long flight. Always the best experience. Great facility and the most talented masseuses. The couples massage is the best.
Only reason for not giving 5 stars is we got 45min massage for 60 min session....we were 5min late. Overall, I would definitely recommend this place. We give 5 stars for Puumba and Jasmine. Puumba did deep tissue for my husband. Jasmine gave me Swedish massage.
Awesome experience! Best in 4 other places in Virginia beach. I'll be back!
Great experience! Spa was clean, quiet and staff was very friendly and professional. The wine post-massage was an added bonus! Wish I lived closer to this place!
The massage therapists that I've had here are incredible. Unfortunately, the management is not. Jaime, the manager, has no customer service skills. There was an issue of my card being charged without my knowledge or consent. It took 6 phone calls and 2 emails to even get a response. And then she wanted to argue about it. This is after I left that day, paying $25 higher than I usually paid, as no one notified me that my "promotional" membership had ended. This is no way to run a business. I would not recommend this place. If you go there, make sure to keep your receipts and check your bank. Shady. I've seen 2 therapists that are amazing, but I can't relax there, knowing how dirty and thieving the manager is.
They were friendly, courteous and concerned with our needs. The experience was very pleasant. We enjoyed the wine and beer afterwards.
Lawrence Llena (.
This was my second deep tissue massage from them. Both times I've had pleasant experiences. A deep tissue isn't meant to be relaxing but after the session I felt more relaxed. I felt more flexible. Would definitely come back for another deep tissue or swedish.
Service was amazing!!!!! The only issue is charging an extra $10 for non members.. Just because we choose not to pay a monthly fee shouldn’t mean we are to pay more. Please reconsider this as I have recommended you all to MANY people but they were turned off by the $10 upcharge if you decide to go back. Especially after Knuckles and Knots was VERY reasonable. ***updated to reply to the owner*** As you can see this review was posted 10 MONTHS AGO. I had Gabby at my most recent visit which was about 2 months ago so It’s evident I did come back. Your comment “$10 is nothing and try Envy or Luxe” was very unnecessary and unprofessional and borders on the line of being rude as the owner of a business. I am a customer and my review was honest and that’s how I felt. I never said It was a punishment to pay extra, I just don’t agree with it.
My neck and shoulders have never felt better. I was extremely relaxed and felt as if I was floating for the remainder of the day after my swedish massage with Rochester! His techniques worked out all of my kinks and tense muscles. Can't wait to go back!
Anna Mae K.
I love this place! Atmosphere is super duper nice and relaxing. I scheduled a body wrap for detox purposes with Ms. Puumba. You can schedule online or call in and I chose the online method. It was very fast and easy. I also called in to ask additional questions. They can send you the required forms online to read over and sign before your appointment. Make sure you read them! Always bring a change of under garments because the wrap goes over your underwear and bra (if you are a girl). Experience: The wrapping process was simple. You are taken to a room with a tv and get undressed so the attendant can measure you and then start wrapping you. They get really close to you so just be aware. I didn’t have a problem with it because Puumba was excellent at telling me exactly what she was doing every minute of it. Once wrapped and put in a suit you are taken to another room that is warmed like a dry sauna with another tv and reclining chair. You either sit there for 60 mins or 90 mins. I recommend purchasing the 90 mins as the results are way more than 60 mins. It was really nice and cozy! I had a water that they gave me to stay hydrated. Half way through they check in on you to make sure you are doing okay and then after your time is up they move you back to the bigger private room to unwrap you and measure again. It is really important to stay hydrated during the process of sitting and waiting because the wraps are tightly bound and your sitting in a hot room. :) Even though I was there for just the detox purposes I did lose three inches according to Puumba’s measurements which are precise as that measuring tape was out everywhere LOL. I definitely recommend this place and the body wraps and Puumba for wraps and/or massages :)
They charge extra foe deep tissue massage, the girl was 7 mins late,walked eight past me. Wouldnt normally be a big deal,but I paid for 50 mins amd there ia a 10 min prep time. Girl had an attitude, I told her I only needed a massage on my left side neck area, and I was in a lot of pain. I have a knot and I limited mobility. She spent most of her time, on my right side. When the 50 mins were up, she asked me how i felt. I said I'm still in pain on my left side. Shw said, well maybe next time you should do a 90 min massage of a pressure point or sports massage. So now I am out $65 and I still feel the same. At least they could have served good wine. I like the mosscato 10.99 from Wal-Mart, it wasnt even that good. Wont make that mistake again. So now I'm laying on a heating pad, just like I was doing BEFORE my massage.
Life changing!! Lisa is so great. She has helped released my back to help with a pinched nerve. I will continue it go back. Great staff. Keep up the great work.
Tara Casanova P.
I can rub lotion on myself. Terrible even for a "fluff and buff". I get monthly massages and thought I would try them out since we had just moved to VB and we were looking for a monthly venue in the area Never again! The therapist didn't listen to me about what I wanted her to work on or even ask how the pressure was. Will not be back.
So peaceful and tranquil. I was very relaxed while getting my massage. I fell asleep halfway through it.
Been going to this place for years. Love this place
I would have selected ZERO if I could!!! I wanted to surprise my "disabled veteran" husband with something awesome. What better than a couples massage, right? I emailed them 1st to ensure I could come in on Monday (Labor day) and received an email advising yes we could and I need only call to schedule. I emailed back that I would make the purchase and call to schedule right away. I paid the $100 just to be told that the email I got was automated and that they won't allow me to use the Groupon on that day. They found the email chain and still would not honor what I was told in writing. I don't know if the massages are any good but their business tactics suck!!!! I even asked if that they would make this one exception since I had already been told yes via email and all I got was " Ohhhhh... Im sorry... no".
Best place ever
I had a wonderful experience. The staff are really friendly, the option for wine or beer is a nice touch and they do mean it when they promise the full time you pay for as hands on time. I will definitely be back.
Rochester is awesome!
The business is centrally locally in the town center area of Virginia Beach, Virginia making it easy to access other business services. The appointment was through and confirmation was made via email and text message which provided the details of the appointment. The ambiance was inviting, clean, spotless with a spa like environment stimulating the mind and mood with calming music, scented humidifier, drinks menu both alcoholic and non and snacks/fruits. The host was welcoming, knew our names, why we were there and informed us about the appointment which was a couples massage. The intake process was completed on a tablet with a stylus provided by the business and an email was sent to confirm the information provided. There was a private waiting room area with a choice of seating styles and tables and a tv playing nature sounds and scenes. The massage therapists were polite, engaging and professional. The 60 minute massage felt like 15 minutes because we didn’t want it to end. The massage therapists waited for us outside at the end of the service with our chosen drinks. And needlessly to say we were ready to book our next service. Therefore from beginning to end the spa experience was seamless and felt like you entered an altered alternative environment enhancing the mind, spirit and body. I highly recommend this Wine and Unwind Day Spa and Lounge. Thank you to all who made this mommy-daughter experience memorable. A. Lynne Sosa
Pricey but amazing. I feel so pampered every time I go here. Everything is quality. I love the beverage selections and the snacks they offer afterward. This is a great place to go by yourself or with a group of friends for a spa day. You can relax and eat snacks after your massages. They are always offering specials.
I love this hidden secret in Town Center! I always look forward to my visit where I can truly relax after a busy week. Their location is great and hours accommodate my schedule. They offer a wide range of services with excellent professionals and great service. A must try if you live in the area or are visiting!
Jasmine is amazing!!
The ambience and tranquility of your spa was amazing. We loved our couples massage and look forward to coming back when we're in the area again. My masseuse was Gabby and her hands/technique are heaven sent!! The drinks and snacks after were a very nice touch. Thank you again for a wonderful experience!
It was absolutely amazing! the environment was so calmly and relaxing, that was just before the massage. The massage its self was wonderful! My first time getting one actually and they therapist made me feel so comfortable.
This message is for the owner: Please employ people who cares about their customers and customer’s kids. We do not need to be reminded that this is spa that serves alcohol therefore we cannot bring our kids. There is a reason why we ask if there is a play area for kids or a waiting area for kids. Today is Sunday, July 7, 2019, 3:00 pm, whoever worked in your front desk (2 females), are very mean and very rude not to mention the sarcasm they have are off the chart. You guys are doing great as a business establishment until you hired these 2 females working in the front desk. They will drag you down if you don’t do something about this.
I received phenomenal customer service from the moment I entered the establishment until the moment I walked out the door.
It's peaceful and relaxing..The therapy was exactly what I needed for me and my husband.
This is the most inviting and relaxing day spa I have been to. The staff was very professional and the massage was amazing! The free drink afterwards to "unwind" was icing on the cake!!! I highly recommend!!!
Loved my massage and the wine afterwards lol never say no to good wine ??
Friendly staff, nice atmosphere, and Gabby was amazing.
I had Alison, and she was amazing. I have so many issues with with neck and back pain, and I actually feel like I can move after going there. I will definitely be going back. The complimentary drink was coo too.
Rustic Oak C.
Very over rated and over priced. I will never waste my money here again for a back rub they call a massage.
This spa is wonderful! The therapists are friendly, caring, helpful and respectful. The receptionists are very nice, informative, patient, and smiley. I always recommend people to come here. They even serve your choice of alcoholic beverage at the end of your massage!
Always a wonderful time.
Definitely worth the time and price.
Were very accommodating while I made reservations for my girlfriend
Got very bad massage. Got there unrelaxed and leaved there even worse.. i arrived 15min late and my massagor left15min earlier than my booked time without a clear explanation! Nor happy!
I love this spa. Everybody is so nice. Especially the office manager. Jaimie she is a darling. So helpful. I will be back again.
It good stuff
Very clean,professional overall it was an awesome experience!!!!
This place had such a nice vibe! I did the spa package with Allison and loved it!
My boyfriend and I were celebrating our 2 year anniversary and we booked Swedish couples massages and he got the extra deep tissue massage as well. I thought this massage place was amazing ! I loved the layout of the place. The front desk agent was really nice and I enjoyed the snacks and water in the waiting lounge before and after our massages. The therapists were very nice, and made us feel comfortable. They did an amazing job with the massages as well. I like the extra perk of choosing wine , beer or Mamossas at the end of your massages. We will definitely be returning.
I loved the servservice that I recieved. I felt so light when I walkes out. I alao suffer drom headaches on a daily basis,but since my visit I have had less headaches than I normally do. Servuce is great and the attendants were super nice. Highly recommend
Great service and staff. Great prices. Will definitely be going back
This was my second experience! I received a swedish massage from Kayla K. It was her first day and you wouldn't have known. She was great!! Helped calm me after being stressed out!! I love the atmosphere and the whole experience is perfect from start to finish!!! The details are amazing!!!
Great place for couples. My wife and went there for Valentine’s Day and had amazing service. Hospitality out of this world. Massage therapist are also great and 10% discount for military on Tuesday. I would 100% recommend this place to anytime. Front desk great as well.
Very professional from the time we walked in the door until we left. Everyone had a smile on their faces and seemed to really want us to have a great experience. The mimosa that was offered after we checked in too was a very enjoyable touch. My boyfriend and I both loved our couples massage and left feeling super relaxed. Would totally recommend.
Gabby was great!
Best massage ever!! Very professional and the environment is relaxing. I recommend getting massages from gabby I believe her name is !! Also, the sherbet mimosas are really good! They also offer snacks at the end.
I have had a lot of massages some great, some ok, some very disappointing. Jasmine Cobb provided me the best massage I’ve ever had I’m talking multiple states and countries! At first I thought it would be decent with her petite frame I had median expectations. Wow was I wrong! I can’t express how happy I was leaving I was on a cloud. Thank you Jasmine!!!!!
My first time here at the spa was on January 12, 2019. The experience was great! The staff was very professional and friendly. I will be returning again soon and have already pass the word to all of my friends to schedule an appointment! Thank you, Wine & Unwind Day Spa for a relaxing day! I really enjoyed the Sangria, keep up the great work!
Gaby was amazing! Can't wait to have my next massage.
This facility has great massage therapist. They set the mood with relaxing music and soft dim lighting that will get you ready for your massage along with providing a lounge area with snacks and drinks after your session.
While it was a great massage at a decent price, we did not get the full hour we paid for. By the time we checked in, waited, then got ready it was about 3:20 and they were done promptly at 4:00. Feel cheated. Wont be going back again.
Friendly staff and the massages were the best I've had!
***extra fee if not a member***** First visit was great. Several months later I bought another groupon, then was told groupons are only for new customers (not in fine print), so had to get a refund thru groupon. New groupon offer came out again allowing return customers (since it had been about a year). Purchased groupon, went to make reservation where I was notified of another $10 fee per person (couples massage) if your not a member. Again this was not in the groupon. While $20 is not all that much and we leave a generous tip for each masseuse, we would rather not proceed with a misconcieving deal so we cancelled. Again the one time (out of 3 attempts) that we did go was a good experience, they just have issues with their delivery and front desk.
My mother highly recommends this spa and suggest you request Rochester. He is amazing!
Always on time, great location, plenty of parking. Oh, and the MT (massage therapist) Gabriella (Gabby), I swear she has healing hands!!
Me and my wife here for a couples massage and really liked the atmosphere of the place and everyone we ran into was really wonderful as well the cookies and wine after your great massage after are a nice feature as well,we plan on going back soon as possible and would recommend this place to friends and family
Oh my goodness, I love this place! Everyone there is so nice and the entire process is relaxing from start to finish. The only thing I wish I could have changed was that my 60-minute massage was done about 15 minutes early. I'm sure that varies each time though (or maybe they factor in wine-drinking time?), but regardless, all 45 minutes were great! Their prices are very reasonable and I just love that you get a glass a wine after to top it all off. This is my new go-to place for massages in Virginia Beach!
I found the atmosphere was very relaxing and the swedish massage was good. I liked the beer or wine after the massage. The waiting room before and after was very nice. I can see where couples would really enjoy visiting together.
Shalanda was great! She listened to my cares n needs. It's like she knew my body. Make sure u tip your massage therapist good! 20% is average follks
Friendly staff, good location, and very nice and relaxing inside. My massage therapist, Alison, was friendly and pleasant to work with. She gave me advice for my back, which was very tense that day, and I intend to follow it. Thanks again!
Will be coming back for all my massage needs.
I got a 90 minute deep tissue massage from Shawndrika and it was the single best massage I've ever had! Yes, it's on the pricey side but worth every single penny. The atmosphere is great, I love the wine bar, the staff is fantastic, and I'm going to be requesting appointments for my birthday, Mother's Day, Christmas, and every other holiday I can get away with. I haven't been this relaxed in years!
The Painters Club H.
They were a little ruff
This place was amazing! First experience ever, I couldn’t have chosen a better place. I walked in stiff, tense and knots in my back. I walked out refreshed, relaxed. I would definitely highly recommend this! I will definitely be going back!
Dan is awesome. Nuff said.
This place is fantastic, the entire crew there were friendly and very understanding of any issues that you may have need of. This time we had Jessica and Allison and they were friendly and have great massages. There mamosa you can get after is well crafted and the beer was brand name. I completely recommend this place. $60 introductory price for a massage for an hour. $70 for an hour after that, still beats Massage Envy.
Awesome and Relaxing experience go see Ms S. Short!!
The only bright spot at this establishment is the office manager Jaime. I am a therapist of over 6 years. My opinion is this.... if you are looking for a nice massage, Shatara, Gabby, or Dan will absolutely Not disappoint you. If you are a therapist looking for a place to work... RRUUUNNNNNNN as far and as fast as you can!!! I only gave a star because i had to.
The moment I walked in I was greeted by friendly people. My facial was amazing and so was the wine. A great place to unwind.
Treated my husband to a massage at Wine & Unwind for Father's Day and he enjoyed it. The glass of wine really made his visit that much more wonderful. The staff is amazingly polite, professional and prompt. He will be back, next time with me :-).
I love this spa! I received great customer service. Everyone is very knowledgeable.The spa was very clean and had the perfect ambience needed to relax. Overall I had a great experience and will be returning soon.
Relaxing and clean place to go!!! Highly recommend!
Wonderful wraps! Lost lots of inches
Amazing service. Strongly recommend Wine and Unwind.
Simply amazing!!!! My boyfriend and I got the couples massage. Shawn did mine and she was sooooo good!!!!! I felt like I had a new body afterwards. She's very good with her hands. I would recommend this place to everyone. It was so relaxing & they gave us wine & snacks afterwards! We will definitely be returning!
This place is amazing. he ambiance is beautiful and serene. I had the privilege and getting a facial and a massage. both were absolutely amazing. I enjoyed this place and will most definately be returnimg
Still trying to figure out how this store got a way with changing names of the business and the website but not honor gift certicates even though you still provide the same service. Is that why you can't leave a comment on you FB page?
The room was cold. His hands and lotion were cold and they only did 30 min out of our hr that we paid for.
My husband and I had a wonderful experience. They were friendly and professional. Thanks massage staff was great. Everyone and everything was exceptional. My husband and I will definitely be going back.
Very romantic evening for me and my husband with getting a wonderful couples massage and having a glass of wine afterwards! Love the decor of the spa!
I love this spa! The staff is friendly & the spa is clean. The massage therapists are very knowledgeable & kind. It has great energy!
snacks were light but deliscious. wine was a great touch but i wish i had gotten it before instead of after my massage. a very relaxing feel to the place. therapists were professional and very in tune with patients. i fell on a mountain and hurt my shoulder but i had a world of relief after leaving this establishment.
Everything was very easy, friendly, and relaxing from the moment I walked in the door. Kayla Comstock was a huge help to my husband when he purchased my gift certificate, she was very friendly and confident in her job. In addition, the facility was clean and my massage was outstanding.. just what this stressed out mama needed!
My first massage experience was amazing! I had Shalonda for my masseuse and she did a wonderful job. Staff was also very friendly the moment I walked in. I'm definitely coming back here again
Got the best massage here ever from Shatara! I think that was her name anyway lol she was like magic ?. Great staff and atmosphere!
Good massage. Good service.
Found Wine & Unwind via Groupon. The staff was friendly, the atmosphere was calming. Massage and drink were good. Was worth the money and made me feel great after a long week
My first experience with getting a massage and I am blown away!! My husband and I did a couples massage. It was nothing short of amazing! I had the pleasure of having Shawn as my masseuse, made me feel very comfortable and was very knowledgeable about everything as far as any questions i had about what else they had to offer. My husband had Allison She gave him "the best massage he ever had in his life" in his own words. I would definitely recommend this place to anyone. We will also be returning. Afterwards we were given a glass of our choice of wine and offered refreshments in the lounge before exiting to pay with the receptionist
Upscale Spa close to Va Beach Town Center. Beautiful spa and very nice services offered.
Please listen to All the Negative reviews! This place is NOT worth your money. THEY WILL TAKE YOUR MONEY ! POOR CUSTOMER SERVICE, POOR STAFF, RUDE, LIARS. Do not walk...RUN!!!
AVOID THIS PLACE!!! I purchased one of each of their Groupons (nearly $280) online after reading all of the fine print to ensure I would be able to use the Groupon. When I attempted to schedule an appointment to redeem the Groupon for Tuesday 2/13/2018. The establishment refused to honor the Groupon or the terms listed. Initially, I was told by the manager that once you have used a Groupon at wine and unwind you can never use ANY other Groupon (This is NOT listed on any of the Groupon listings). I informed the manager, Jaime, that what she was saying is clearly "false advertisement". She told me she would speak with the general manager and then return my call. She never returned my call, so I called back the next day. Jaime said she still did not speak with the general manager and will call me back. One hour later, the manager Jaime, returned my call and in a very rude tone made up a "new clause" stated that I will have to pay an additional $10 per Groupon because I was not a member of wine and unwind. I told Jaime that is NOT listed anywhere in the terms and agreements, and I would report this as false advertisement. She became increasingly rude and hung up the phone on me. I was shocked because I never raised my voice or disrespected her at all. This is not how you treat customers at all. I use to go to knuckles and knots for years and NEVER had any issue with them. This place is NOTHING like knuckles and knots. Different staff, different therapist, and clearly poor business practices. I highly suggest you NOT purchase a Groupon here. You will have to fight to get your money back when they refuse to honor their end of the agreement. I finally had to report them as fraud in hopes to get my money back. I would rather pay triple the price elsewhere than patronize Wine and Unwind.
Really friendly staff!!
Previously knuckles and knots. Nice atmosphere. Enjoyed a massage and a nice grapefruit mimosa afterward. My therapist was very personable. I'll be back. Cheers.
Really nice staff, great environment, plan on being other family members there soon
Kind of disappointed. The place was nice, staff seemed friendly, the main let down was the massage itself. I asked her to focus on my back and she spent maybe ten minutes out of an hour on it. I requested firm pressure and she was barely giving any. I might go back but I'll be requesting a different massuse.
Loved it!!! Alison was great! ????????????
Amazing . Good environment and pleasant staff. Massages were amazing.
Not a very happy customer. This was my second massage and seemed like the masseuse was not happy about her job. The first one wasn't great either. My husband gifted me the massage sessions so I ended up going twice. Else it's not my go to massage place. Sorry but today's massage was definitely not worth $50 bucks.
The masseuse was knowledgeable of her craft.
Outstanding service and atmosphere!!
Long story short, this company basically stole $15 from us. These people do not know how to run a business or treat a customer right at all. As a christmas present I bought a giftcard for a couples massage. We scheduled our appointment for deep tissue massages. There was an extra fee for it, which was expected. $30, no big deal, we paid it. Day of the appointment we find out one therapist did not do deep tissue, and the other basically refused to do it. We both got the standard swedish massage, which was average, but not terrible. Afterwards, the front desk refused to give us the 30 dollars back, and we were told we could only get the money as credit. We weren't happy about it, but we accepted. A few months later another massage was scheduled to use the $30. To our surprise at the appointment, the $30 that was paid extra with CASH was expired even though there was NO EXPIRATION DATE written on the card. The best they said they could do was $15 credit, and we would have to pay the other $15. This company refused to give a cash refund because they hope to scam you out of the money later. They screened our calls and wouldn't answer the phone, and the owner refuses to talk. We wouldn't normally be this petty over $15, but they just totally refuse to listen to reason at all. It's the principal of it and BASIC ETHICS. My wife and I are both Doctors, and we both refer patients to massage therapy. We would not refer to this place if it were the only place in Hampton Roads. You're better off getting a $5 massage in a back alley, as you'll be less likely to have your money stolen for services not rendered.
My husband bought me a couples deep tissue massage and Swedish massage. I scheduled my appointment told them I had a certificate for those specific massages. When we arrived my husband decided to upgrade to a deep tissue and paid the additional $15 for it. When we were taken back both of us were told by our massage therapists that neither one of them did that and that they would tell the front desk to refund us. When we went back to the front after our massages, instead of just giving us our money back they said they would credit us which when I asked why couldn't we just get our money back since we paid for it and they took our money and did not give us that service, the front desk just shrugged and said that I could come back for something $30 or use it for another massage. I just sucked it up and accepted that I would have to come back to use my credit. I came back months later for another scheduled deep tissue massage, told the front desk I had credit going towards the fee, and went back for my massage. The masseuse was surprised she was there for a deep tissue and I asked if she did that; she did. So I had my massage and went to pay and they said that I only had half the amount on my "gift card" because it's expired 6 months after it was purchase but I told them that they had credited my account. I had the written card with the account number; what I didn't know was that it was labeled as a gift card even though no other information was filled out indicating this had an expiration. Long story short, they would not give me my full amount and I asked to speak to the manager and waited. She came and told me there was nothing she could do. I asked to speak with the owner and she said she could not give me that information and did not know when the owner is at either stores. So I paid and said I would like to have them call me in the next day or two to resolve this issue because I do not think this is good business to charge me for a service that I ordered, not give it to me, then not give me my money back. By day three I heard nothing so I called and left a message. No return call. So I call again the next day. No answer after two attempts. So I call with another number and I get an immediate answer. After which I was told that the owner doesn't think they are in the wrong and will not give me my money back. They also accused me of looking hostile on a video surveillance and tossing a pen on the counter. I asked if I could talk to the owner and they said they would tell the owner that I called but most likely wouldn't get called back. The manager, Jaime, then hung up on me. I know this is a long review, but I was livid on how management and customer service treated me. My husband and I refer a lot of patients to massage therapy however I will never send patients to this company due to how poorly they treat customers.
This was my 1st massage... loved it.. A lady named Gabbi was great!!
Katie was great!
This place waa eveything
Great customer service.,i have only been here for the body wraps.
Nice atmosphere. I did the partial body wrap and don't think it's worth as much as they charge. I can do it myself and save $80. I expected the body wrap to be much different than what I experienced. Also, I was not informed to bring a change of underwear. I even explained when scheduling the appointment that doing the body wrap was my first time, and still nothing was mentioned. I'm hoping my husband had a better experience with getting a massage.
Couples Massage Hour hot Stone... AWESOME Billie was amazing.. Love her. Ambiance, Atmosphere just right. Massage fantastic. See you REAL Soon!!
I've had multiple massages at multiple different places. I was just super unimpressed by the quality of service. The massage therapists were not very professional and seemed to lack experience. It didn't even feel like a massage, more like having lotion rubbed all over my back? The overall experience was underwhelming. They were friendly and the facility was clean. Maybe my massage therapist was just lacking in experience?
JC is awesome!! Me and my husband will definitely come back
VA Beach location. Terrible. I'm late reviewing from when my appointment was but here goes. I made a timed APPOINTMENT. I waited for my esthetician 30 minutes before she even came to the front to meet me. -30 min lobby wait -Wax was over heated (burned me) -She used wax strips after I asked which wax they used over the phone(I prefer hard wax) -She used latex gloves (that I'm allergic to) and they stuck to my skin. Never had that happen to me before. -She was SICK and BLEW onto the wax on the stick to cool it (do germs not exist?), you're supposed to wave the wand to cool it. -She waxed over the same areas of my flesh numerous times, causing my skin to become raw, risen, and burned. -The entire procedure took 45 mins. It usually never takes more than 10-15 minutes at EWC, which was my go to in NC. Thankfully we now have a location here in Newport News
Would never go back, not very clean or professional. Dont waste your time or money at this place.
I was visiting from Wisconsin and booked an appointment not really knowing what I was walking into......but This place was perfect! My boyfriend and I did the couples massage and they were both amazing. Our massage therapists were both very good. I was very impressed with how aware both of our therapists were of what areas We needed work on with our occupations in mind. We were both in complete awe at the end. Being in the industry I usually pick places apart due to their service and I can honestly say that there is not one negative thing I can say about this place. Very relaxing. Clean. Professional. Accommodating. If I could give it more stars I would!
We did the couples massage and both of our massage therapists were professional and did a great job. The facility is clean. Prices are very reasonable. I would go back again. Katie was my massage therapist.
My husband and I went for a couple's Swedish massage. It was wonderful. Calming and great pressure.
I am truly disappointed with Knuckles & Knots. My husband was doing a nice thing by surprising me with a massage for Valentine's Day. Well, we were the ones surprised. They doubled the price because of Valentine's Day , however, the prices on their website still reflects the old/original prices (my husband was unaware of this). When I questioned the discrepancy, they said it must be the cookies on my computer. Talking about taking advantage of the customers. It's too late for me to cancel without them keeping half our money, however, this will be the last penny they will get from me. Also, I will no longer recommend them.
I called this morning to get a swedish one hour massage. I was told that the price would be DOUBLE what it normally is for a one hour massage simply because it was valentine's day weekend. I was not requesting a couples massage, just a single person massage. This wasn't some valentine's day present to myself. I just wanted a normal massage. Excuse me if it happens to also be a corporate made up holiday. I can't believe the prices were doubled and valentine's day used as an excuse. This is a ridiculous form of PRICE GOUGING. There are PLENTY of other massage therapy places to go and from now on I will be taking my business to those other places who dont use excuses like valentines day to DOUBLE their prices. Absolutely greedy and ridiculous.
Dr. Jonathan H.
Horrible!!!! I was loyal to this business until today. Call to confirm the appointment. Was told it would be ok to come in for 1.5 hour massage at 630. Arrived and was then told the appointment was scheduled for 615. I stated that she told me 630. The receptionist took no responsibility for her error. They refused to even do a 1 hour session. Now on to post this on yelp and tripadvisor! Save your money!
Excellent massage and customer service!
The worst massage I have ever had, and I get them monthly for over 10 yrs. Just walked out of there extremely disappointed and actually headed to somewhere else to get a massage that actually helps my back. booked an hour deep tissue and this wouldn't even have qualified as a Swedish massage. the girl didn't even rub my muscles just touched my back. I have quite a few knots and not one was even worked. when I went up to pay I let the front desk know that I was disappointed and that I did not receive a deep tissue massage. she went back to speak with the masseuse and came back and told me that the masseuse disagrees and that she did give me a deep tissue massage. she ended up giving me a discount of $3 but didn't remove the extra charge for deep tissue. So so disappointed, in fact this is my very first negative review online about anything. Never ever going back and recommend you try somewhere else.
This was the most horrible experience EVER. I booked a couples massage for me and my fiance a day after Valentines Day. I booked a week in advance. For starters I never received a email conformation as I was promised. The day of my appointment I was running a little behind due to traffic coming across the bridge. Going into the massage Im thinking its a hour as i scheduled. It was only for 30 mins. Im alittle upset at this point and when I go to pay ANGELICA the manager tried to charge me full price instead of for 30 mins which what i was given. Angelica said " Ill charge you 30 mins this time but when you come back their will be an ALERT on your acount that you owe us money" I cannot believe the lack of professionalism from this lady Angelica. Everything that she said to us was snoody and with a stuck up smirk on her face. I WILL NEVER EVER COME TO THIS PLACE AGAIN!!! AND WILL NOT RECOMEND ANYONE TO COME HERE. They will try and scam you in paying for something you didnt receive. I also spoke with the distric manger Mark and the only thing he said was he will talk to Angelica to not put an alert on the account. Very poor service no accomadations NOTHING. PLEASE STAY AWAY!!..
The massage therapists for my husband and I were nice and they knew what they were doing. Found every knot on our back neck and shoulders. I would love to go back and would recommend them to anyone.
Great, friendly environment where the employees get to display their uniqueness while maintaining a professional experience.
The staff was professional and friendly. The buildings and rooms we soothing and the massage was outstanding. I will keep coming back.
This was my very first massage and the experience was awesome! The staff was courteous addressed all my issues and was also extremely accommodating. Can't wait to go again! Katie and Gabrielle were awesome.
My husband and I had a couples hot stone massage at the Virginia Beach location a little while ago. Hands down the best massage I have ever had. The lobby was peaceful and relaxing while we waited, and the front desk staff was professional & inviting. We were guided to our massage room, and given ample time to disrobe and get situated. The dimmed lights and soft music was the perfect thing to get us in the fully relaxed frame of mind. The hour full body massage helped make every muscle feel rejuvenated and refreshed. We left K&K never feeling better. We will definitely return soon!
It really isn't worth the money. We came here to relax and both our therapists weren't that good. We were both unfortunately disappointed, both getting the feeling that they didn't want to massage. They didn't take their time in the areas we specified was in pain. Instead,just light tapping here & there.I really wouldn't recommend this place.
Best body wraps in the world
We thank you and truly my wife and I enjoyed your services. We look forward again to taking advantage of your wonderful etiquette and service in the days to come.
A Google U.
INCREDIBLE!!! Thank you Doreen!!! You saved me (:
My wife and I had a couples session last night in Chesapeake. I came in with a bad neck pain and Iva Abena Mensah did a wonderful job. Today all of the pain is gone. We will be returning. We had a wonderful massage experience. Thank You again Iva.
I have had two similar experiences to "Russ" who posted on here a month ago. My husband purchased me a gift certificate a few weeks before I became pregnant so I was not allowed to use it for a massage until I had finished my first trimester. Long story short, I made a couple of appointments (with approval from the manager) after the certificate was to expire. The receptionist at the Virginia Beach location was very rude to me both on the phone and in person- she should not be in customer service. She had a very "entitled" attitude and appears to enjoy talking to you as if you are ignorant. Even though I enjoyed my massage and pedicure, I will not ever return because of the treatment I received from the receptionist. I just feel bad for everyone else who works there and whose business will suffer as a result of the person at the front desk who is ruining their first impression :(
Awesome place! Call today...get in today of tomorrow
A Google U.
I was so glad to see that you have a location at Greenbrier. Had a wonderful massage from Brittany. I was having some shoulder pain and she worked wonders! Can't wait to go back!
Best place to get a massage in Chesapeake. Definitely going to be a frequent visitor here. From the decor to the professionalism of the staff to the quality of the work. Definitely my go to place!
A Google U.
You guys are awesome. Low prices for amazing work thanks
A Google U.
Im so excited....i found yall on gooogle & i cant wait to go get a hot stone lava massage
I jus left the Virginia Beach location and Shatara is the best.....thanks for such great service
Russ & Charina C.
I see a common theme that is mainly about the SERVICE. I feel bad about this because the massage was great but there lady at front who claimed to be the assistant manager had an "I dont give a ...." attitude. So much so that it was almost mocking. My wife purchased me a gift card for V-day. i callled many many times to get a slot but was never booked or had room when i told them that i had a gift card. So after reading other reviews, i decided to call and just book without saying anything until i got there. It was a bit hot with the front door open, but the massage was good (wish they would go to luxe so i can book). I could never get my full amount of my massage so i had to break up the gift card into two sessions. The prices was changed on deep tissue after my wife purchased the massage. The first part she told me that since it was purchased before the change, she would not apply the fee. When i called to finish the second part of my service she let me know that an additional 15$ deep tissue fee would be applied. I reminded her that she told me that she would not charge me differently then when my wife originally purchased. She told me "No" and she gave me a brake the first time. From there it went down hill. she is rude, and has no desire to resolve issues. It made me so upset that i will not use the other portion at her location. And i will not be returning there and i get 2 massages per month every month for years now. I have never felt a desire to actually log in and give a negative review on something, but this receptionist/assitant manager is the worse...
Great facial, feels wonderful. Dori was great
A Google U.
(Translated by Google) Shatara was excellent! (Original) Shatara was excellent!
A Google U.
Excellent food! Our waitress was very nice. Cannot wait to come back.
Stephen gave me the best massage I have ever had. I will be back.
Benjamin Beltran J.
Went to the crossway location. Got a sports deep tissue massage. The therapist was older and kinda got that vibe that he didn't want to be there. It made things kind of awkward. Didn't really feel the massage. A few times he did that quick tapping/slapping on my back. Which ummm I thought I was there for a deep tissue massage. A lot of rubbing not really massaging. And it felt like he was struggling with the with some of the stretching so much that he farted, Yes ripped one. I just said whatever. Also I could smell cigarette smoke on his breath every time he got close to my face. It was a birthday present so really can't complain. But it was awkward.
I got my son a gift certificate and i was told it's all one price including a deep tissue massage.When he went to get massage he was told he needed a special appt. for that! Also,every time he called for an appt. he mentioned he had a gift cert. and was told they were booked.Needless to say,i called,did not mention he had a gift cert. until After i made appt. and he got an appt. Will not use them again!Paid for something then was denied the service.
Amazing message by Chasity tonight! I will come back, and also bring family & friends
Trish has a gift for the art of massage
Therapist where really nice and did great work. (We will be back!!)
Travs was great! Charlene was excellent.
Marvin was PHENOMENAL. Excellent hands, deep tissue and very relaxing. He did an amazing job. Definitely recommending him and this spot. Thank you so much!
A Google U.
Shatara was great. Very relaxing and attentive to all the right areas. Will be back very soon.
VB Location- Gabriella was a fantastic therapist, very sensitive to the fact that I wasn't interested in chatting much, spent the perfect amount of time on the areas that were most tense. I will definitely be back.
This was awesome. I will be back.
I had bad experiences here with both the reception and a therapist -- very unprofessional. I choose to give my business elsewhere.
Katie was absolutely amazing. She definitely won my heart & I will be back as a regular with her.
Therapist was very good. I enjoyed my first massage here and will be back soon!
I've been to the Chesapeake location twice. It was a very good experience both times. The rooms were very nice, the staff was very professional and receptive to what I had to say. The heated beds are a very nice addition over the Virginia Beach location. We had some input about the service provided at the Blvd location. The owner and staff were very quick to resolve any issues and satisfy our requests and rectify the concerns that we had. I'd recommend K&K to anyone. Hands down the best deal in the tidewater area.
The body wrap helped me pass my weigh-in. That's all I would come here for. A place that can't finish it's re-deco in two years just probably doesn't care about much. The fast food review was preposterous - feel sorry for those folks. I can see the receptionist being easily distracted or inattentive.