I enjoyed my experience! The staff was communicative and friendly, the atmosphere was comforting, and the rainbow sherbet mimosas are the perfect final touch. I look forward to my next visit!
I enjoyed my experience! The staff was communicative and friendly, the atmosphere was comforting, and the rainbow sherbet mimosas are the perfect final touch. I look forward to my next visit!
My therapist was just awesome! I booked her again for next week!
I really enjoyed my massage very well attic thing the next time I am in Virginia I will be making an appointment thank you so much for the excellent customer service
The place was pretty dusty. The waiting area needed some attention. As I looked around I saw dog hair. Being pet friendly at a spa is not appealing to me but to eaches own. Not impressed with the facility.
Definitely recommend to anyone in need of relaxing
They were AMAZING!! So professional and nice and great treats after the massage. Will DEFINITELY be coming back! If you’re thinking about it...DON’T TRUST ME IT WILL BE WORTH IT!!
This was upscale. Wonderful, a beautiful experience, and most relaxing. The amvious was amazing. Wine waiting after to realx even more. I definitely need to go back. Next time more time and a different experience. Meaning I want to pay more for the extras.
This spa gave my husband and I the most relaxing massage for our vacation! It was so nice to have such kind massage therapists and amazing professionalism and communication both between staff members and clients. Very satisfied experienced!
Best massage I’ve ever had by Sylvia, she was professional and great at what she does. Great therapist for deep tissue massages
I could not tell you how it because I can never get an appointment to go because they only allow same day appointments for people with Groupons. If your not ready for people to use Groupon then DO NOT offer them.
The massage was nice overall. My boyfriend and I got here about 20 mins early to fill out the intake forms which were easy enough. The lady at the front counter was nice and friendly. Our massage was scheduled for 7, but we didnt get started until about 7:07, which was understood as we had to get ready. They were nice about asking about pressure and if we were comfortable. However, they ended the massage at 7:50 as I like to see how much "hands on" time we really get. Maybe read the fine print on purchases. Also, I dont know if it was supposed to be full body or not but the masseuses seemed to forget about our arms. Just something little I would have liked done. Wine was served after and we sat in a cute room and left.
nice place and wonderful massage. I will come back for sure!
I enjoyed my massage therapist Kenyatta she did a amazing job. The environment was very inviting and relaxing. The host made me feel at home when I walked through the doors and Kenyatta was the topping to a perfect finish. Thanks so much to you all
Ask for Amanda or Pumah they did a great job with our couples massage. I will definitely be bringing my girls for a massage day????
A wonderful experience! We be returning soon
My masseuse (Amanda) was absolutely amazing she made me feel comfortable and very relaxed and she was very professional I highly recommend her and I will definitely be requesting her again. Shes A definite 10 in my book!!!
I loved the entire place! It's a warm, fun environment. The staff was pleasant. It's different because you got wine and snack as apart of the deal! I would definetly do it again!
The entire experience was super peaceful. The two ladies who massaged us were amazing
Excellent service! Perfect girls day!
We were here on vacation and got a Groupon for a massage. The place is in a shopping plaza and looks are deceiving. It is a VERY nice and clean spa with excellent staff. There were masks available at the door and the place smelled and looked very clean. I had Sequoia and she was EXCELLENT!!! One of the best massages that I have every had. She was wonderful and could tell where you needed the extra pressure. The place smelled wonderful also!
We had a wonderful experience.The massage session was great and quite relaxing. Carmen was quite helpful in taking our reservations as we had coupon from Groupon. I had a glass of chilled moscato and some snacks at the end of the session. Will definitely return.
I changed my review from 1 star to a 5 for the following: this facility contact me to give us the best opportunity possible after a hiccup in scheduling Groupon consumers, and went above and beyond to do so, which includes adding services without additional cost. Communication still needs a bit work, as our needs were not communicated completely to the therapists and we had to re explain everything (i.e. we had to buy 2 single groupon for a couples massage, my husband wanted a female therapist and was originally given a man after this 1st request). However, what compensated is that the people here continued to strive to fix all errors. My massage therapist was very knowledgeable and fixed most of my trigger spots. No other massage therapist as ever fixed my knots the way Keri did! I would fly out here to have Keri again! My husband is soft spoken and mostly quiet, but he voiced that he enjoyed his massage as well. Next time we are in VA, I WILL book Keri again. Thank you guys for going above and beyond to fix all the hiccups and making our vacation enjoyable.
Me and my partner had a couples massage for the first time and it was AMAZING. We came to visit from Minnesota (which was a 21 hour drive) so we were full of tension and the therapists knew exactly how to relax us, especially as the first massage we have ever had. Made us feel super comfortable and when we exited the massage room, the therapists were outside the door with our drinks ready. It was PERFECT. Thank you all so much!
My girlfriend and I heard about this place from another couple and decided to give it a try! Left all my expectations at the door and we ended up having such an unbelievable time. Feels like your on vacation as soon as you walk into the lounge, and our Masseuses were angelic. Can’t wait to return many many times over.
Horrible customer service. The place was filthy & had rat droppings everywhere and when told about it, they said they’ll clean it up. Definitely wouldn’t recommend. Smells horrible
No complaints, a damn good job well done. I'll surely be back.
Experience was good overall. I wish I would’ve gotten my full hour. The therapist was nice. The ambiance was nice.
Gabby was amazing! She was very attentive, very communicative, very concerned, and she has master skills in massage therapy! I’ll definitely be back...soon!!! ??
Great couples massage! Clean environment, friendly staff, great experience.
WOW!!!! Me and my wife went here for our anniversary and absolutely loved it. That 60mins couple massage was not enough lol. WE WILL DEFINITELY BE BACK!! P.S. Did I say they give foot massages too!!!
I definitely recommend Malik! He was great! This place is so wonderful! Definitely will be back! We went for a couples massage honestly it's a perfect start or end to any date night!
I have had plenty of deep tissue massages because I’m an athlete who does not stretch, so those type of massages are needed. When I tell you that this was the best massage I have ever received, I truly mean that. Puumba is a Goddess with her magical fingers. I could literally feel every knot leaving my back. This place is truly recommended. Their customer service skills were amazing and their drinks were proportioned amazingly!
We did a couple's massage and it was great! Can't wait to return.
Takee was excellent ; she really customized the massage therapy based on my needs. I got a Swedish massage, but it was the best Swedish I have received in my life. I would go back again & again for a massage with Takee, the wine and the wonderful atmosphere
I just experienced one of the best hot stone massages! The staff is very knowledgeable!! ????
Booked a couple's massage through groupon. We got along great with the two ladies who worked on us. My husband was a bit anxious and self conscious going in, but they helped put him right at ease. He loved it so much that he wants to go back every 2-4 weeks! I'm not arguing with that! Lol
I really can’t find the words to say just how great my experience was here. Service was simply amazing from the time we stepped through the door until the time we left. This is the perfect place to unwind and relax all I can say is try it for yourself and I promise you will not be disappointed in fact I’m going back in 2 weeks for my birthday. A special thanks to the staff you guys are amazing made us feel right at home.
Best massage I’ve ever had! Malik took his time, applied perfect pressure, and was very professional. The spa was clean, relaxing and provided a beverage and snacks after the massage. Awesome experience. I will be back.
Wish we could move wine and unwind to North Carolina. My lovely wife book a Couples massage for us. Words can’t explain how awesome our experience was. From time we arrived to time we left everything was excellent. The massage was the best ever. We will definitely be back when we visit VA again.
Kaseen A.k.a. Papa Funky S.
Great time. Never felt uncomfortable. Great friendly staff.
Gabby was the bomb! The other workers were amazing. Atmosphere was great. The massage was so good that I turned around and made another appointment!! First time client. Very satisfied
It was wonderful wounderous truths it was also my first massage and my moms but she really enjoyed herself best birthday present ever she's been in pain lately but one visit with kita and she feels better than ever so thank you wine and unwind day spa ? we look forward to our next visit ????
My son took me for my birthday!!!! I’m in need of a shoulder replacement. It’s been a while since I’ve had a good night sleep. When I arrived I wasn’t able to really lift my right arm. After talking with Ms. T, she Focus on my upper body. I left their raising and high five my son. I sleep so good I didn’t want to get out of bed. Jamal and I are already making plans to go back. Again thank you!!!
My first professional massage, and it was wonderful! Puumba was amazing! I will definitely be coming back!
As a Father's Day gift from my wife I received a Swedish Massage at Wine and Unwind Day Spa. The entire experience from start to finish was very efficient and relaxing. Once inside it's very quiet and the therapy areas are extremely well kept. Prior to the treatment I filled out a questionnaire, on which I was able to detail my preferences and choose any add-ons that I found necessary. I had a wonderful experience that I wish had gone longer. My massage therapist had to wake me up to leave. Haha. Afterwards, in the lounge I was provided snacks and a beverage of my choice while I soaked in the ambiance. I highly recommend them and can't wait to go back. I was checking my calendar as I waited for my wife to pick me up. Enjoy.
Absolutely wonderful! My husband and I came and got a couples massage and we had Pumbba and Ronesha (I apologize if I spelled it wrong) but they were great! Hit all the right spots and we felt so relaxed afterwards, the wine and cider was icing on the cake 10/10 will be back again
Very nice. Had a couples massage with my gal and it was wonderful.
Used a groupon for “60 minute Swedish massage for one” Loved the idea!! They had a relaxing atmosphere, nice people, it felt amazingg, and I had fun! But my masseuse barely said a word to me. This was my first massage, and as a young woman I would hope that a male masseuse (or any masseuse!!) would try to make sure I felt more comfortable. If you’re going to be touching my body, at least ask me how my day was. I’m not even one for a lot of conversation but a little small talk could have gone a long way... Kind of seemed like he didn’t want to be there or like he didn’t want me to be there.. Otherwise, loved the wine and the snacks and front desk people ???? I’d say the $50 I paid was fair.
Great friendly staff, very professional. Rooms are well kept and clean. Awesome atmosphere. Wine and snacks were excellent. The snack room was very relaxing. Felt so relaxed after the swedish massage. No complaints, looking forward to the next time.
I went in for a couples massage. The price is super adorable. The ambience was really nice and I like the Decour. The staff was very friendly and patient. We were asked what complimentary drink we would like to have. They have everything such as teas, wine drink specials and beers. The massage therapist asked questions to make sure we were comfortable at all times. I didn’t like the old linty blankets. They should have replaced them a long time ago. Also my husbands face donut kept falling out of place. However, the massage was excellent my husband suffers from back and neck issues and I suffer from shoulder and lower back issues. Once we were done we felt brand new. Thanks “Wind and Unwind.”
I pulled a muscle on the left side of my mid back and the pain was completely debilitating and would spasm so that I was unable to sit, stand, lay down and made it very hard to breathe. I was on the verge of tears. The pain was definitely a level 10 when it flared up. I was able to get an appointment quickly and I saw Sylvia. Sylvia was very professional and was able to ask the questions needed to ensure she could address my problem. After 60 minutes of my massage I felt great. Muscles that I didn’t know were right and affecting the pulled muscle in my back were worked out and so was the issue with my back. I was able to sleep pain free last night and maneuver around today as I was before with some slight tenderness, but ALL WORTH IT!!! Thank you for allowing me to get back to my daily activities.
Paid for a 60 minute couples massage and we finished 15 minutes early. Also, the wine could be integrated in the experience more. We just had our massages and then we went and sat in a couple of chairs in another room to drink our drinks out of cheap plastic wine cups. The actual massages were not bad though. All in all, Decent experience other than only getting 3 quarters of what you pay for.
Jeanie Marie L.
My husband surprised me with a two hour stone massage. The massage was adequate she was good at firm pressure but she only use the stones for 20 minutes of entire two hours and maybe another 10 when they were on warm towel. Her technique without the stone was very good but with the stones it seemed very uneven she did not use the stones at all on the top side of my left leg or or the bottom side of my right leg. As for the “ wine “ they have a lot good choices of different beverages and I know we’re all dealing with Covid and changes in service but you’re supposed to get your wine after the massage and I waited in the lounge room for almost 30 minutes by myself. I asked the front desk girl at 10 mins or so she said my therapist was bringing it. I don’t understand why they have the therapist bring it when they are probably the one that need to clean the room and change the sheets. I didn’t complain because I didn’t wanna break my husbands heart after he did something very sweet for me. It seems like it would be fun with your girlfriends but I would not do any of the extras they don’t seem like they really know how to perform them.
This was my first ever full body Swedish touch massage and it way beyond expectations. My masseuse was talented and was able get knots and tension out my neck, back, arms, legs, hands and toes that were so relaxed that I barely stayed awake. The wine and snacks completed the wine and I wine experience. I will have to do this again.
I could have had a better massage by renting a cat. Total Waste of time and energy, the two girls were too busy talking about their weekend plans to do what they were paid to do. Definitely the worst couples massage ever. Will never return.
Great massage and great wine selection! Highly recommended, and I’ll be back! Thank you!
This was my husbands 1st message and he really enjoyed it. It was our Anniversary so I chose a couple's message. This enhanced our Celebration.
I really enjoy coming here for a massage. It's so relaxing and well worth the money. The receptionist have been helpful and masseuse are super nice.
My fiancé booked me this appointment yesterday as an early birthday gift and it was such a wonderful experience! From the moment I walked in and was greeted, I felt instantly comfortable. Takie was my massage therapist & she’s so awesome and attentive; she was so careful due and knowledgeable to my rheumatoid arthritis. And the wine is such a plus and nice touch. I’ve already booked my next appointment. I highly recommend this Spa!!
We had a couple's massage and it was a wonderful treat after being quarantined. The atmosphere is very calm and relaxing and the massages were nice. I just had the Swedish massage and my boyfriend had the deep muscle. He was sore for the next couple of days but I think she worked out the tension. The wine at the end was a great way to close the experience.
Before we drove from Colorado, we had couples massages that were cancelled 2 months ago, due to Covid-19. Today, we finally were able to relax and enjoy ourselves thanks to Wine & Unwind Spa / Lounge. The staff was amazing and very professional. Importantly, we felt very safe as they were filling CDC guidelines. Thank you so much for an amazing experience.
My therapist was Puumba. Relaxing and every nodule in my back was focus on. Today I’m so much better and the nodules are mild.
Purchased Couples Groupon and were both surprised with place, very clean, professional, and customer friendly. Gabby used awesome oils and applied pressure with intense sensation that just felt right all over for me. Wife said she felt like she was in a 'Happy Place' with hers.
I booked on Groupon for couples massage back in February. Couldn’t schedule an appointment until March due to their time openings not be available for people that work 9-5. So I had no idea about a cancellation within 24 hours. I just read the Groupon reviews which was excellent and decided to go with them. So when I booked my appointment for March she said she needed my card if I was to call to cancel not that I had to call and cancel before 24 hours of the appointment. So i called to cancel my appointment due to the Pandemic going on and they’re going to try to charge me $70 dollars. I wasn’t going to not go at all but at least reschedule until this whole thing blows over now I don’t want to go at all. I got my bank to stop the funds from being taken out and Groupon to reimburse me. With the things going on now you should be open and should be considering people’s health and well being
Brittany was amazing. She was able to get all my knots out. I will be back.
This was an awesome experience, everyone should try. Makes you feel brand new!
I had an amazing experience at wine & unwind! I a one of their new massage therapists. I can't remember her name but she had a service dog that was in the room the entire time and he behaved the entire massage. He didn't interrupt not once! I will definitely be a returning and highly recommend her! Thank you for the amazing customer service
I enjoyed my massage so much that my boyfriend said i was snoring and mumbling in my sleep during my massage. Poomba said that was a great comment for her. Lol
Very professional, relaxing experience! Everything was on schedule and flowed well. Never had a massage and 1st time experience was good! Pumba, my masseuse was very good, polite, and professional! Thank you
My wife and I had a wonderful experience at Wine & Unwind Day Spa. The relaxing lounge had a perfect eclectic wine decor. The couples room was spacious and comfortable. Both masseuses displayed excellent communication prior to the massages and they were amazing. We definitely will return in the future.
I had a couples massage groupon for this spa which I booked a week out because they are busy and don’t honor groupons on the weekend, understandable. Then an hour before my appointment they called and said that they had an emergency with the masseuse and would not be able to honor my appointment, understandable. Then they asked when I would like to reschedule it for and I let them know that my boyfriend was getting deployed on Sunday. They say they have availability on Saturday but there’s no exceptions, they won’t book a groupon on the weekend. I ask for my money back and they say I have to go through groupon. Groupon wont refund me bc it’s past their 3 day limit, so I call back. They tell me I can use the groupon after it’s expired when he gets back from deployment but it will be an $11 charge per person. So yea, pretty upset.
Syd Koech I.
Did a couples massage via groupon. I came in with sore legs (gym) and my partner a sore back (slept wrong). He loved his massage but I was not originally completely content with mine. However!, that being said after a nap I felt 95% back to normal! Would definitely recommend and revisit!.
It was a nice atmosphere, with plenty of massage options for you to pick from. They do a good job of making sure you’re comfortable and that they’re asking to make sure they’re using the correct pressure... went for a couples massage and we enjoyed it!
I loved loved loved this place it was a prebirthday gift. It's peaceful and the ambience was like no other. The masseuse Takie was the best.
Took my wife there for a massage and drank some wine while I waited
Fantastic facial and my deep tissue massage by puumba was out of this world. I was so relaxed afterwards I wanted to sleep in the lobby.
My boyfriend and I took advantage of the groupon and this was actually a surprise date night for me. I was so impressed! We had Malik and Cynthia and they were both so wonderful! The icing on the cake was the glasses of wine they had waiting for us after our massages. Everyone was so nice and professional-worth the drive! We will definitely be back!
This place was great and so relaxing! I’m going to be making appointments once a month. My facial by the lady Najia was the best. It was my first facial ever and she made it nice. And Brittany was the woman who did my massage and it was the best massage I’ve ever had. I’m Definitely going to be visiting again and the drinks are the icing on cake! Take advantage of your time here!
Very friendly staff and great service provided. It was an amazing day at Wine & Unwind Day Spa.
My husband and I have been coming here for years and this past weekend we had another wonderful experience! Gabby is always the best at whatever massage I get and my first prenatal was no exception. She explained how it would be different from previous massages and made sure I was comfortable the whole time. She even checked in on me afterwards before her next appointment to be sure I was feeling alright. We plan on coming back at least once more before I'm due and again before I return to work from maternity leave.
Britt and Chelsea were amazing! This was our 1st time trying out the couples massage and it was everything and more! We will definitely be back.
Naajia Geter gave me and my friend a European facial and gave us a list of products to maintain our facials and better our skin. The front desk was very polite and we loved the mimosas. I had a great experience and a much needed self care day.
I had a wonderful experience here my massage therapist was Sacoya she did an AMAZING job!
I loved my massage by Gabby . I really needed it and she did a awesome job . So relaxing and she did it deep tissue as I requested . Just wonderful and so was the ambience. Located at Virginia Beach Blvd and near Independence blvd .
This was probably the best place I’ve been to. My facial was amazing and the girl Najiah that did it was great. She had amazing conversation and was funny and made my very first facial experience the best one. Also the young woman Brittany that did my massage was amazing. I had only had one before my whole life and she made my second experience 100x better than the first. I will definitely be making monthly visits here.
Wife and I visited for a couples massage. I had Puumba and my wife had Gabriella, both of which were amazing. Puumba was great in asking for feedback, and I could tell she was paying attention to how my body was reacting and was really thorough. We frequent places all over Hampton Roads and we can’t wait to come back, the refreshments are a nice addition afterwards to unwind.
My wife and i had an awesome time. Cant wait to go back. Very relaxing
The customer service from the front desk all the way to the masseuses was great. I thoroughly enjoyed myself and will definitely return in the near future!
The experience was ok I felt like asking for a medium Swedish was definitely like getting a deep tissue it was ok but just didn’t get what I expected
Great couples massage. Masseuse was very knowledgeable. Will be going back.
We visited Wine and Unwind and the experience was awesome!!! The massage therapists Ashley and Pumma were teriffic!!! It is a relaxing atmosphere and the staff was friendly. I will definitely be returning! J.Miles Suffolk,Va
Clean, nice location with friendly staff. Massages were alright at best, very disappointing given the great reviews. They asked about problem areas and then those were the areas they didn't address at all. Additionally a lot of the "massage" was just holding pressure points. This was not something we found beneficial and got the impression the masseuses were just tired. Additionally the division of body area was a little odd, they rushed some areas and spent way too long on others.
Went there for the 1st time and loved it! I received the spa package with Gabriella and everything was great! Will definitely be coming back!
The atmosphere is great, and the massage was amazing. Only warning: be there early, as they won't go past the 50-minute limit even if they start late.
The couples massage experience was great! We also enjoyed relaxing afterwards with a glass of wine and mimosa! Great concept!
Maurice Bryant S.
My experience was amazing, Gabby was professional and awesome, the facilities and staff put me at ease and made me feel welcomed and comfortable. It was a truly wonderful experience, recommend 10/10
This place was hidden Gem. My friends took me here for my birthday and it was from start to finish the best message experience I've ever had. The Moscato was the very tasty and a sweet finish to the experience. Would definently recommend.
Really needed this massage. Shatara didn’t disappoint me. She has amazing hands. Thank you for getting those knots out.
Very professional and relaxing atmosphere
My boyfriend got me a gift certificate for The Luxury Spa package for 75 minutes. I was very excited. I went in and the masseuse was nice and did very well. But...... I did not get everything the luxury package promised. I did not get the hot stones, the facial massage or the sugar foot scrub. For these reasons I am very disappointed.
We did a couples massage and it was amazing. Take and Stephanie did an amazing job. We have gotten massages other places and this was by far the best.
One of the beat decisions I’ve made after a hard days work. Great service and even greater people! Will be booking again real soon!! Gabby was AMAZING!!
Malik was amazing!!! Very relaxing and I highly recommend him. Thanks Malik ????
The staff were great, and the massage was ahmazing!...and of course wine!
Have been going to this place for years. Has always been good service but once I met my massage therapist Gabriella, it has been exceptional!! She knows the body and never disappoints!! Love her!
The atmosphere and staff were inviting. The masseuse listen to what I said and I felt brand new once my session was over. They gained a new member.
Best massage ever! Every place asks if you have any target areas and even though you tell them they don't focus on them...well not here! You say it,they listen and they focus! We went as a couple and my husband could not stop talking about how she found every knot and worked them out. We go every few months for massages because of arthritis and other ailments but we always come back to Wine and Unwind as being our favorite place! Hands down! Pun intended????
Great service! Beautiful place! Very nice employees!
Absolutely amazing!! Definitely a place to go for the best massage. Thank you so much!
Massage I had here was mediocre at best and was not the full hour that was paid for. Maybe they should focus less on what drink you'd prefer after your massage and focus more on knowledgeable, competent masseuses and giving people the full hour massages they paid for. Will definitely not be going back!
Comfortable and relaxing atmosphere. What a great experience just to feel relaxed and not tense and irritable.
Ms. Billingsley attended me and as this was my first time EVER massage, I wasn’t certain what to expect. She was professional and made the experience one that has caused me to want to return in the future. The amenities (wine and snacks) following the massage were nice! A+!!!
Really enjoyed my time there. Friendly staff, clean and relaxing atmosphere. Gabby was fantastic and sweet.
Great experience. Allison was awesome!!
Friendly staff, great atmosphere and experience.
Another Great Experience! I surprised a friend for a Christmas gift! She was very pleased with her first spa experience.
This place is absolutely amazing ! I haven’t been so relaxed in such a long time. Shatara was the absolute best. I will definitely be back.
Awesome !!! I highly recommend this establishment
Staff was very friendly, facility clean, and massage therapist skilled!! The Lounge relaxation area with a complementary glass of wine served was a truly added bonus!
My boyfriend and I went in for a couple’s massage and it was OUTSTANDING! We left feeling renewed and relaxed.
My massage experience was ABSOLUTELY AMAZING!!!!
Loved..Will definitely return..
THIS LAST experience was TERRIBLE! I am never going back here. I can see why they were unable to retain there previous masseuses. I have migraines due to tension headaches. And like most people I prefer to deal with it naturally rather than take medication. Lately the pain has been every couple of months. So I booked an appointment to what was my favorite place. Normally the masseuse listens when I specify areas. Unfortunately this did not happen. The pain was worsened and caused a neve to pinch (more so my fault on the pinch since I couldn't get comfortable to sleep because of the nagging pain). I made my complaint. I did pay and tip. 45mins for $80 and $16 tip because people still need to make a living. I received an emailed response. And replied to it via email to set up an appt with another massage therapist. I asked if they could email me to schedule an appt. And I NEVER RECEIVED A RESPONSE SINCE. SO out $$ and the customer service experience just as bad as the massage was...painful and disappointing. Go here at your own risk, and primarly as a desperate last option!
Excellent service, nice place to relax
Massage was great, could have used a little more firmness even though I asked for very firm but overall very well needed and relaxing
Lovely spa! My massage was great and I got to drink a mimosa afterwards! Will be a returning customer.
I brought my 91 year old grandma here for her first massage. She was in heaven and so was I! Our therapists were Sakoya and Jasmine and they made her feel like a queen. My aunt also came and got a massage by TamLisa and said she was awesome too. It sounds like this is the place to be! Thank you for the wine and refreshments afterwards. My grandma will be telling everyone she knows about today! Thank you so much for this gift!
Awesome place and excellent service
By far the best! Let me explain. So me and my wife been coming here for roughly two years. We came for our anniversary and it was amazing. The crew there is very friendly and amazing! I’m not going to do a drawn out review. Overall the place is amazing and worth every penny. Fellas this a great place to send your significant other too for the day.
My boyfriend and I went in for a couples massage on Monday morning and we thoroughly enjoyed our experience! Both therapists were inviting and receptive to where we needed the most work. Rochester was my masseur and I highly recommend him! We will definitely be back!
Excellent! The service, staff, and the facility was worth every penny. Look forward to the next massage
Absolutely wonderful. Went there for the first time yesterday and I was treated fantastic. They were gentle kind and answered every question I had about the process. I lost 8 inches in 24 hours with the body wrap. Definitely will recommend and go again!!!
Just the thing after a long flight. Always the best experience. Great facility and the most talented masseuses. The couples massage is the best.
Only reason for not giving 5 stars is we got 45min massage for 60 min session....we were 5min late. Overall, I would definitely recommend this place. We give 5 stars for Puumba and Jasmine. Puumba did deep tissue for my husband. Jasmine gave me Swedish massage.
Awesome experience! Best in 4 other places in Virginia beach. I'll be back!
Great experience! Spa was clean, quiet and staff was very friendly and professional. The wine post-massage was an added bonus! Wish I lived closer to this place!
The massage therapists that I've had here are incredible. Unfortunately, the management is not. Jaime, the manager, has no customer service skills. There was an issue of my card being charged without my knowledge or consent. It took 6 phone calls and 2 emails to even get a response. And then she wanted to argue about it. This is after I left that day, paying $25 higher than I usually paid, as no one notified me that my "promotional" membership had ended. This is no way to run a business. I would not recommend this place. If you go there, make sure to keep your receipts and check your bank. Shady. I've seen 2 therapists that are amazing, but I can't relax there, knowing how dirty and thieving the manager is.
They were friendly, courteous and concerned with our needs. The experience was very pleasant. We enjoyed the wine and beer afterwards.
This was my second deep tissue massage from them. Both times I've had pleasant experiences. A deep tissue isn't meant to be relaxing but after the session I felt more relaxed. I felt more flexible. Would definitely come back for another deep tissue or swedish.
Service was amazing!!!!! The only issue is charging an extra $10 for non members.. Just because we choose not to pay a monthly fee shouldn’t mean we are to pay more. Please reconsider this as I have recommended you all to MANY people but they were turned off by the $10 upcharge if you decide to go back. Especially after Knuckles and Knots was VERY reasonable. ***updated to reply to the owner*** As you can see this review was posted 10 MONTHS AGO. I had Gabby at my most recent visit which was about 2 months ago so It’s evident I did come back. Your comment “$10 is nothing and try Envy or Luxe” was very unnecessary and unprofessional and borders on the line of being rude as the owner of a business. I am a customer and my review was honest and that’s how I felt. I never said It was a punishment to pay extra, I just don’t agree with it.
My neck and shoulders have never felt better. I was extremely relaxed and felt as if I was floating for the remainder of the day after my swedish massage with Rochester! His techniques worked out all of my kinks and tense muscles. Can't wait to go back!
Anna Mae K.
I love this place! Atmosphere is super duper nice and relaxing. I scheduled a body wrap for detox purposes with Ms. Puumba. You can schedule online or call in and I chose the online method. It was very fast and easy. I also called in to ask additional questions. They can send you the required forms online to read over and sign before your appointment. Make sure you read them! Always bring a change of under garments because the wrap goes over your underwear and bra (if you are a girl). Experience: The wrapping process was simple. You are taken to a room with a tv and get undressed so the attendant can measure you and then start wrapping you. They get really close to you so just be aware. I didn’t have a problem with it because Puumba was excellent at telling me exactly what she was doing every minute of it. Once wrapped and put in a suit you are taken to another room that is warmed like a dry sauna with another tv and reclining chair. You either sit there for 60 mins or 90 mins. I recommend purchasing the 90 mins as the results are way more than 60 mins. It was really nice and cozy! I had a water that they gave me to stay hydrated. Half way through they check in on you to make sure you are doing okay and then after your time is up they move you back to the bigger private room to unwrap you and measure again. It is really important to stay hydrated during the process of sitting and waiting because the wraps are tightly bound and your sitting in a hot room. :) Even though I was there for just the detox purposes I did lose three inches according to Puumba’s measurements which are precise as that measuring tape was out everywhere LOL. I definitely recommend this place and the body wraps and Puumba for wraps and/or massages :)
They charge extra foe deep tissue massage, the girl was 7 mins late,walked eight past me. Wouldnt normally be a big deal,but I paid for 50 mins amd there ia a 10 min prep time. Girl had an attitude, I told her I only needed a massage on my left side neck area, and I was in a lot of pain. I have a knot and I limited mobility. She spent most of her time, on my right side. When the 50 mins were up, she asked me how i felt. I said I'm still in pain on my left side. Shw said, well maybe next time you should do a 90 min massage of a pressure point or sports massage. So now I am out $65 and I still feel the same. At least they could have served good wine. I like the mosscato 10.99 from Wal-Mart, it wasnt even that good. Wont make that mistake again. So now I'm laying on a heating pad, just like I was doing BEFORE my massage.
Life changing!! Lisa is so great. She has helped released my back to help with a pinched nerve. I will continue it go back. Great staff. Keep up the great work.
I can rub lotion on myself. Terrible even for a "fluff and buff". I get monthly massages and thought I would try them out since we had just moved to VB and we were looking for a monthly venue in the area Never again! The therapist didn't listen to me about what I wanted her to work on or even ask how the pressure was. Will not be back.
So peaceful and tranquil. I was very relaxed while getting my massage. I fell asleep halfway through it.
Been going to this place for years. Love this place
I would have selected ZERO if I could!!! I wanted to surprise my "disabled veteran" husband with something awesome. What better than a couples massage, right? I emailed them 1st to ensure I could come in on Monday (Labor day) and received an email advising yes we could and I need only call to schedule. I emailed back that I would make the purchase and call to schedule right away. I paid the $100 just to be told that the email I got was automated and that they won't allow me to use the Groupon on that day. They found the email chain and still would not honor what I was told in writing. I don't know if the massages are any good but their business tactics suck!!!! I even asked if that they would make this one exception since I had already been told yes via email and all I got was " Ohhhhh... Im sorry... no".
Best place ever
I had a wonderful experience. The staff are really friendly, the option for wine or beer is a nice touch and they do mean it when they promise the full time you pay for as hands on time. I will definitely be back.
Rochester is awesome!
The business is centrally locally in the town center area of Virginia Beach, Virginia making it easy to access other business services. The appointment was through and confirmation was made via email and text message which provided the details of the appointment. The ambiance was inviting, clean, spotless with a spa like environment stimulating the mind and mood with calming music, scented humidifier, drinks menu both alcoholic and non and snacks/fruits. The host was welcoming, knew our names, why we were there and informed us about the appointment which was a couples massage. The intake process was completed on a tablet with a stylus provided by the business and an email was sent to confirm the information provided. There was a private waiting room area with a choice of seating styles and tables and a tv playing nature sounds and scenes. The massage therapists were polite, engaging and professional. The 60 minute massage felt like 15 minutes because we didn’t want it to end. The massage therapists waited for us outside at the end of the service with our chosen drinks. And needlessly to say we were ready to book our next service. Therefore from beginning to end the spa experience was seamless and felt like you entered an altered alternative environment enhancing the mind, spirit and body. I highly recommend this Wine and Unwind Day Spa and Lounge. Thank you to all who made this mommy-daughter experience memorable. A. Lynne Sosa
Pricey but amazing. I feel so pampered every time I go here. Everything is quality. I love the beverage selections and the snacks they offer afterward. This is a great place to go by yourself or with a group of friends for a spa day. You can relax and eat snacks after your massages. They are always offering specials.
I love this hidden secret in Town Center! I always look forward to my visit where I can truly relax after a busy week. Their location is great and hours accommodate my schedule. They offer a wide range of services with excellent professionals and great service. A must try if you live in the area or are visiting!
Jasmine is amazing!!
The ambience and tranquility of your spa was amazing. We loved our couples massage and look forward to coming back when we're in the area again. My masseuse was Gabby and her hands/technique are heaven sent!! The drinks and snacks after were a very nice touch. Thank you again for a wonderful experience!
It was absolutely amazing! the environment was so calmly and relaxing, that was just before the massage. The massage its self was wonderful! My first time getting one actually and they therapist made me feel so comfortable.
This message is for the owner: Please employ people who cares about their customers and customer’s kids. We do not need to be reminded that this is spa that serves alcohol therefore we cannot bring our kids. There is a reason why we ask if there is a play area for kids or a waiting area for kids. Today is Sunday, July 7, 2019, 3:00 pm, whoever worked in your front desk (2 females), are very mean and very rude not to mention the sarcasm they have are off the chart. You guys are doing great as a business establishment until you hired these 2 females working in the front desk. They will drag you down if you don’t do something about this.
I received phenomenal customer service from the moment I entered the establishment until the moment I walked out the door.
It's peaceful and relaxing..The therapy was exactly what I needed for me and my husband.
This is the most inviting and relaxing day spa I have been to. The staff was very professional and the massage was amazing! The free drink afterwards to "unwind" was icing on the cake!!! I highly recommend!!!
Loved my massage and the wine afterwards lol never say no to good wine ??
Friendly staff, nice atmosphere, and Gabby was amazing.
I had Alison, and she was amazing. I have so many issues with with neck and back pain, and I actually feel like I can move after going there. I will definitely be going back. The complimentary drink was coo too.
Rustic Oak C.
Very over rated and over priced. I will never waste my money here again for a back rub they call a massage.
This spa is wonderful! The therapists are friendly, caring, helpful and respectful. The receptionists are very nice, informative, patient, and smiley. I always recommend people to come here. They even serve your choice of alcoholic beverage at the end of your massage!
Always a wonderful time.
Definitely worth the time and price.
Were very accommodating while I made reservations for my girlfriend
Got very bad massage. Got there unrelaxed and leaved there even worse.. i arrived 15min late and my massagor left15min earlier than my booked time without a clear explanation! Nor happy!
I love this spa. Everybody is so nice. Especially the office manager. Jaimie she is a darling. So helpful. I will be back again.
It good stuff
Very clean,professional overall it was an awesome experience!!!!
This place had such a nice vibe! I did the spa package with Allison and loved it!
My boyfriend and I were celebrating our 2 year anniversary and we booked Swedish couples massages and he got the extra deep tissue massage as well. I thought this massage place was amazing ! I loved the layout of the place. The front desk agent was really nice and I enjoyed the snacks and water in the waiting lounge before and after our massages. The therapists were very nice, and made us feel comfortable. They did an amazing job with the massages as well. I like the extra perk of choosing wine , beer or Mamossas at the end of your massages. We will definitely be returning.
I loved the servservice that I recieved. I felt so light when I walkes out. I alao suffer drom headaches on a daily basis,but since my visit I have had less headaches than I normally do. Servuce is great and the attendants were super nice. Highly recommend
Great service and staff. Great prices. Will definitely be going back
This was my second experience! I received a swedish massage from Kayla K. It was her first day and you wouldn't have known. She was great!! Helped calm me after being stressed out!! I love the atmosphere and the whole experience is perfect from start to finish!!! The details are amazing!!!
Great place for couples. My wife and went there for Valentine’s Day and had amazing service. Hospitality out of this world. Massage therapist are also great and 10% discount for military on Tuesday. I would 100% recommend this place to anytime. Front desk great as well.
Very professional from the time we walked in the door until we left. Everyone had a smile on their faces and seemed to really want us to have a great experience. The mimosa that was offered after we checked in too was a very enjoyable touch. My boyfriend and I both loved our couples massage and left feeling super relaxed. Would totally recommend.
Gabby was great!
Best massage ever!! Very professional and the environment is relaxing. I recommend getting massages from gabby I believe her name is !! Also, the sherbet mimosas are really good! They also offer snacks at the end.
I have had a lot of massages some great, some ok, some very disappointing. Jasmine Cobb provided me the best massage I’ve ever had I’m talking multiple states and countries! At first I thought it would be decent with her petite frame I had median expectations. Wow was I wrong! I can’t express how happy I was leaving I was on a cloud. Thank you Jasmine!!!!!
My first time here at the spa was on January 12, 2019. The experience was great! The staff was very professional and friendly. I will be returning again soon and have already pass the word to all of my friends to schedule an appointment! Thank you, Wine & Unwind Day Spa for a relaxing day! I really enjoyed the Sangria, keep up the great work!
Gaby was amazing! Can't wait to have my next massage.
This facility has great massage therapist. They set the mood with relaxing music and soft dim lighting that will get you ready for your massage along with providing a lounge area with snacks and drinks after your session.
While it was a great massage at a decent price, we did not get the full hour we paid for. By the time we checked in, waited, then got ready it was about 3:20 and they were done promptly at 4:00. Feel cheated. Wont be going back again.
Friendly staff and the massages were the best I've had!
***extra fee if not a member***** First visit was great. Several months later I bought another groupon, then was told groupons are only for new customers (not in fine print), so had to get a refund thru groupon. New groupon offer came out again allowing return customers (since it had been about a year). Purchased groupon, went to make reservation where I was notified of another $10 fee per person (couples massage) if your not a member. Again this was not in the groupon. While $20 is not all that much and we leave a generous tip for each masseuse, we would rather not proceed with a misconcieving deal so we cancelled. Again the one time (out of 3 attempts) that we did go was a good experience, they just have issues with their delivery and front desk.
My mother highly recommends this spa and suggest you request Rochester. He is amazing!
Always on time, great location, plenty of parking. Oh, and the MT (massage therapist) Gabriella (Gabby), I swear she has healing hands!!
Me and my wife here for a couples massage and really liked the atmosphere of the place and everyone we ran into was really wonderful as well the cookies and wine after your great massage after are a nice feature as well,we plan on going back soon as possible and would recommend this place to friends and family
Oh my goodness, I love this place! Everyone there is so nice and the entire process is relaxing from start to finish. The only thing I wish I could have changed was that my 60-minute massage was done about 15 minutes early. I'm sure that varies each time though (or maybe they factor in wine-drinking time?), but regardless, all 45 minutes were great! Their prices are very reasonable and I just love that you get a glass a wine after to top it all off. This is my new go-to place for massages in Virginia Beach!
I found the atmosphere was very relaxing and the swedish massage was good. I liked the beer or wine after the massage. The waiting room before and after was very nice. I can see where couples would really enjoy visiting together.
Shalanda was great! She listened to my cares n needs. It's like she knew my body. Make sure u tip your massage therapist good! 20% is average follks
Friendly staff, good location, and very nice and relaxing inside. My massage therapist, Alison, was friendly and pleasant to work with. She gave me advice for my back, which was very tense that day, and I intend to follow it. Thanks again!
Will be coming back for all my massage needs.
I got a 90 minute deep tissue massage from Shawndrika and it was the single best massage I've ever had! Yes, it's on the pricey side but worth every single penny. The atmosphere is great, I love the wine bar, the staff is fantastic, and I'm going to be requesting appointments for my birthday, Mother's Day, Christmas, and every other holiday I can get away with. I haven't been this relaxed in years!
The Painters Club H.
They were a little ruff
This place was amazing! First experience ever, I couldn’t have chosen a better place. I walked in stiff, tense and knots in my back. I walked out refreshed, relaxed. I would definitely highly recommend this! I will definitely be going back!
Dan is awesome. Nuff said.
This place is fantastic, the entire crew there were friendly and very understanding of any issues that you may have need of. This time we had Jessica and Allison and they were friendly and have great massages. There mamosa you can get after is well crafted and the beer was brand name. I completely recommend this place. $60 introductory price for a massage for an hour. $70 for an hour after that, still beats Massage Envy.
Awesome and Relaxing experience go see Ms S. Short!!
The only bright spot at this establishment is the office manager Jaime. I am a therapist of over 6 years. My opinion is this.... if you are looking for a nice massage, Shatara, Gabby, or Dan will absolutely Not disappoint you. If you are a therapist looking for a place to work... RRUUUNNNNNNN as far and as fast as you can!!! I only gave a star because i had to.
The moment I walked in I was greeted by friendly people. My facial was amazing and so was the wine. A great place to unwind.
Treated my husband to a massage at Wine & Unwind for Father's Day and he enjoyed it. The glass of wine really made his visit that much more wonderful. The staff is amazingly polite, professional and prompt. He will be back, next time with me :-).
I love this spa! I received great customer service. Everyone is very knowledgeable.The spa was very clean and had the perfect ambience needed to relax. Overall I had a great experience and will be returning soon.
Relaxing and clean place to go!!! Highly recommend!
Wonderful wraps! Lost lots of inches
Amazing service. Strongly recommend Wine and Unwind.
Simply amazing!!!! My boyfriend and I got the couples massage. Shawn did mine and she was sooooo good!!!!! I felt like I had a new body afterwards. She's very good with her hands. I would recommend this place to everyone. It was so relaxing & they gave us wine & snacks afterwards! We will definitely be returning!
This place is amazing. he ambiance is beautiful and serene. I had the privilege and getting a facial and a massage. both were absolutely amazing. I enjoyed this place and will most definately be returnimg
Still trying to figure out how this store got a way with changing names of the business and the website but not honor gift certicates even though you still provide the same service. Is that why you can't leave a comment on you FB page?
The room was cold. His hands and lotion were cold and they only did 30 min out of our hr that we paid for.
My husband and I had a wonderful experience. They were friendly and professional. Thanks massage staff was great. Everyone and everything was exceptional. My husband and I will definitely be going back.
Very romantic evening for me and my husband with getting a wonderful couples massage and having a glass of wine afterwards! Love the decor of the spa!
I love this spa! The staff is friendly & the spa is clean. The massage therapists are very knowledgeable & kind. It has great energy!
snacks were light but deliscious. wine was a great touch but i wish i had gotten it before instead of after my massage. a very relaxing feel to the place. therapists were professional and very in tune with patients. i fell on a mountain and hurt my shoulder but i had a world of relief after leaving this establishment.
Everything was very easy, friendly, and relaxing from the moment I walked in the door. Kayla Comstock was a huge help to my husband when he purchased my gift certificate, she was very friendly and confident in her job. In addition, the facility was clean and my massage was outstanding.. just what this stressed out mama needed!
My first massage experience was amazing! I had Shalonda for my masseuse and she did a wonderful job. Staff was also very friendly the moment I walked in. I'm definitely coming back here again
Got the best massage here ever from Shatara! I think that was her name anyway lol she was like magic ?. Great staff and atmosphere!
Good massage. Good service.
Found Wine & Unwind via Groupon. The staff was friendly, the atmosphere was calming. Massage and drink were good. Was worth the money and made me feel great after a long week
My first experience with getting a massage and I am blown away!! My husband and I did a couples massage. It was nothing short of amazing! I had the pleasure of having Shawn as my masseuse, made me feel very comfortable and was very knowledgeable about everything as far as any questions i had about what else they had to offer. My husband had Allison She gave him "the best massage he ever had in his life" in his own words. I would definitely recommend this place to anyone. We will also be returning. Afterwards we were given a glass of our choice of wine and offered refreshments in the lounge before exiting to pay with the receptionist
Upscale Spa close to Va Beach Town Center. Beautiful spa and very nice services offered.
Please listen to All the Negative reviews! This place is NOT worth your money. THEY WILL TAKE YOUR MONEY ! POOR CUSTOMER SERVICE, POOR STAFF, RUDE, LIARS. Do not walk...RUN!!!
AVOID THIS PLACE!!! I purchased one of each of their Groupons (nearly $280) online after reading all of the fine print to ensure I would be able to use the Groupon. When I attempted to schedule an appointment to redeem the Groupon for Tuesday 2/13/2018. The establishment refused to honor the Groupon or the terms listed. Initially, I was told by the manager that once you have used a Groupon at wine and unwind you can never use ANY other Groupon (This is NOT listed on any of the Groupon listings). I informed the manager, Jaime, that what she was saying is clearly "false advertisement". She told me she would speak with the general manager and then return my call. She never returned my call, so I called back the next day. Jaime said she still did not speak with the general manager and will call me back. One hour later, the manager Jaime, returned my call and in a very rude tone made up a "new clause" stated that I will have to pay an additional $10 per Groupon because I was not a member of wine and unwind. I told Jaime that is NOT listed anywhere in the terms and agreements, and I would report this as false advertisement. She became increasingly rude and hung up the phone on me. I was shocked because I never raised my voice or disrespected her at all. This is not how you treat customers at all. I use to go to knuckles and knots for years and NEVER had any issue with them. This place is NOTHING like knuckles and knots. Different staff, different therapist, and clearly poor business practices. I highly suggest you NOT purchase a Groupon here. You will have to fight to get your money back when they refuse to honor their end of the agreement. I finally had to report them as fraud in hopes to get my money back. I would rather pay triple the price elsewhere than patronize Wine and Unwind.
Really friendly staff!!
Previously knuckles and knots. Nice atmosphere. Enjoyed a massage and a nice grapefruit mimosa afterward. My therapist was very personable. I'll be back. Cheers.
Really nice staff, great environment, plan on being other family members there soon
Kind of disappointed. The place was nice, staff seemed friendly, the main let down was the massage itself. I asked her to focus on my back and she spent maybe ten minutes out of an hour on it. I requested firm pressure and she was barely giving any. I might go back but I'll be requesting a different massuse.
Loved it!!! Alison was great! ????????????
Amazing . Good environment and pleasant staff. Massages were amazing.
Not a very happy customer. This was my second massage and seemed like the masseuse was not happy about her job. The first one wasn't great either. My husband gifted me the massage sessions so I ended up going twice. Else it's not my go to massage place. Sorry but today's massage was definitely not worth $50 bucks.
The masseuse was knowledgeable of her craft.
Outstanding service and atmosphere!!
Long story short, this company basically stole $15 from us. These people do not know how to run a business or treat a customer right at all. As a christmas present I bought a giftcard for a couples massage. We scheduled our appointment for deep tissue massages. There was an extra fee for it, which was expected. $30, no big deal, we paid it. Day of the appointment we find out one therapist did not do deep tissue, and the other basically refused to do it. We both got the standard swedish massage, which was average, but not terrible. Afterwards, the front desk refused to give us the 30 dollars back, and we were told we could only get the money as credit. We weren't happy about it, but we accepted. A few months later another massage was scheduled to use the $30. To our surprise at the appointment, the $30 that was paid extra with CASH was expired even though there was NO EXPIRATION DATE written on the card. The best they said they could do was $15 credit, and we would have to pay the other $15. This company refused to give a cash refund because they hope to scam you out of the money later. They screened our calls and wouldn't answer the phone, and the owner refuses to talk. We wouldn't normally be this petty over $15, but they just totally refuse to listen to reason at all. It's the principal of it and BASIC ETHICS. My wife and I are both Doctors, and we both refer patients to massage therapy. We would not refer to this place if it were the only place in Hampton Roads. You're better off getting a $5 massage in a back alley, as you'll be less likely to have your money stolen for services not rendered.
My husband bought me a couples deep tissue massage and Swedish massage. I scheduled my appointment told them I had a certificate for those specific massages. When we arrived my husband decided to upgrade to a deep tissue and paid the additional $15 for it. When we were taken back both of us were told by our massage therapists that neither one of them did that and that they would tell the front desk to refund us. When we went back to the front after our massages, instead of just giving us our money back they said they would credit us which when I asked why couldn't we just get our money back since we paid for it and they took our money and did not give us that service, the front desk just shrugged and said that I could come back for something $30 or use it for another massage. I just sucked it up and accepted that I would have to come back to use my credit. I came back months later for another scheduled deep tissue massage, told the front desk I had credit going towards the fee, and went back for my massage. The masseuse was surprised she was there for a deep tissue and I asked if she did that; she did. So I had my massage and went to pay and they said that I only had half the amount on my "gift card" because it's expired 6 months after it was purchase but I told them that they had credited my account. I had the written card with the account number; what I didn't know was that it was labeled as a gift card even though no other information was filled out indicating this had an expiration. Long story short, they would not give me my full amount and I asked to speak to the manager and waited. She came and told me there was nothing she could do. I asked to speak with the owner and she said she could not give me that information and did not know when the owner is at either stores. So I paid and said I would like to have them call me in the next day or two to resolve this issue because I do not think this is good business to charge me for a service that I ordered, not give it to me, then not give me my money back. By day three I heard nothing so I called and left a message. No return call. So I call again the next day. No answer after two attempts. So I call with another number and I get an immediate answer. After which I was told that the owner doesn't think they are in the wrong and will not give me my money back. They also accused me of looking hostile on a video surveillance and tossing a pen on the counter. I asked if I could talk to the owner and they said they would tell the owner that I called but most likely wouldn't get called back. The manager, Jaime, then hung up on me. I know this is a long review, but I was livid on how management and customer service treated me. My husband and I refer a lot of patients to massage therapy however I will never send patients to this company due to how poorly they treat customers.
This was my 1st massage... loved it.. A lady named Gabbi was great!!
Katie was great!
This place waa eveything
Great customer service.,i have only been here for the body wraps.
Nice atmosphere. I did the partial body wrap and don't think it's worth as much as they charge. I can do it myself and save $80. I expected the body wrap to be much different than what I experienced. Also, I was not informed to bring a change of underwear. I even explained when scheduling the appointment that doing the body wrap was my first time, and still nothing was mentioned. I'm hoping my husband had a better experience with getting a massage.
Couples Massage Hour hot Stone... AWESOME Billie was amazing.. Love her. Ambiance, Atmosphere just right. Massage fantastic. See you REAL Soon!!
I've had multiple massages at multiple different places. I was just super unimpressed by the quality of service. The massage therapists were not very professional and seemed to lack experience. It didn't even feel like a massage, more like having lotion rubbed all over my back? The overall experience was underwhelming. They were friendly and the facility was clean. Maybe my massage therapist was just lacking in experience?
JC is awesome!! Me and my husband will definitely come back
VA Beach location. Terrible. I'm late reviewing from when my appointment was but here goes. I made a timed APPOINTMENT. I waited for my esthetician 30 minutes before she even came to the front to meet me. -30 min lobby wait -Wax was over heated (burned me) -She used wax strips after I asked which wax they used over the phone(I prefer hard wax) -She used latex gloves (that I'm allergic to) and they stuck to my skin. Never had that happen to me before. -She was SICK and BLEW onto the wax on the stick to cool it (do germs not exist?), you're supposed to wave the wand to cool it. -She waxed over the same areas of my flesh numerous times, causing my skin to become raw, risen, and burned. -The entire procedure took 45 mins. It usually never takes more than 10-15 minutes at EWC, which was my go to in NC. Thankfully we now have a location here in Newport News
Would never go back, not very clean or professional. Dont waste your time or money at this place.
I was visiting from Wisconsin and booked an appointment not really knowing what I was walking into......but This place was perfect! My boyfriend and I did the couples massage and they were both amazing. Our massage therapists were both very good. I was very impressed with how aware both of our therapists were of what areas We needed work on with our occupations in mind. We were both in complete awe at the end. Being in the industry I usually pick places apart due to their service and I can honestly say that there is not one negative thing I can say about this place. Very relaxing. Clean. Professional. Accommodating. If I could give it more stars I would!
We did the couples massage and both of our massage therapists were professional and did a great job. The facility is clean. Prices are very reasonable. I would go back again. Katie was my massage therapist.
My husband and I went for a couple's Swedish massage. It was wonderful. Calming and great pressure.
I am truly disappointed with Knuckles & Knots. My husband was doing a nice thing by surprising me with a massage for Valentine's Day. Well, we were the ones surprised. They doubled the price because of Valentine's Day , however, the prices on their website still reflects the old/original prices (my husband was unaware of this). When I questioned the discrepancy, they said it must be the cookies on my computer. Talking about taking advantage of the customers. It's too late for me to cancel without them keeping half our money, however, this will be the last penny they will get from me. Also, I will no longer recommend them.
I called this morning to get a swedish one hour massage. I was told that the price would be DOUBLE what it normally is for a one hour massage simply because it was valentine's day weekend. I was not requesting a couples massage, just a single person massage. This wasn't some valentine's day present to myself. I just wanted a normal massage. Excuse me if it happens to also be a corporate made up holiday. I can't believe the prices were doubled and valentine's day used as an excuse. This is a ridiculous form of PRICE GOUGING. There are PLENTY of other massage therapy places to go and from now on I will be taking my business to those other places who dont use excuses like valentines day to DOUBLE their prices. Absolutely greedy and ridiculous.
Dr. Jonathan H.
Horrible!!!! I was loyal to this business until today. Call to confirm the appointment. Was told it would be ok to come in for 1.5 hour massage at 630. Arrived and was then told the appointment was scheduled for 615. I stated that she told me 630. The receptionist took no responsibility for her error. They refused to even do a 1 hour session. Now on to post this on yelp and tripadvisor! Save your money!
Excellent massage and customer service!
The worst massage I have ever had, and I get them monthly for over 10 yrs. Just walked out of there extremely disappointed and actually headed to somewhere else to get a massage that actually helps my back. booked an hour deep tissue and this wouldn't even have qualified as a Swedish massage. the girl didn't even rub my muscles just touched my back. I have quite a few knots and not one was even worked. when I went up to pay I let the front desk know that I was disappointed and that I did not receive a deep tissue massage. she went back to speak with the masseuse and came back and told me that the masseuse disagrees and that she did give me a deep tissue massage. she ended up giving me a discount of $3 but didn't remove the extra charge for deep tissue. So so disappointed, in fact this is my very first negative review online about anything. Never ever going back and recommend you try somewhere else.
This was the most horrible experience EVER. I booked a couples massage for me and my fiance a day after Valentines Day. I booked a week in advance. For starters I never received a email conformation as I was promised. The day of my appointment I was running a little behind due to traffic coming across the bridge. Going into the massage Im thinking its a hour as i scheduled. It was only for 30 mins. Im alittle upset at this point and when I go to pay ANGELICA the manager tried to charge me full price instead of for 30 mins which what i was given. Angelica said " Ill charge you 30 mins this time but when you come back their will be an ALERT on your acount that you owe us money" I cannot believe the lack of professionalism from this lady Angelica. Everything that she said to us was snoody and with a stuck up smirk on her face. I WILL NEVER EVER COME TO THIS PLACE AGAIN!!! AND WILL NOT RECOMEND ANYONE TO COME HERE. They will try and scam you in paying for something you didnt receive. I also spoke with the distric manger Mark and the only thing he said was he will talk to Angelica to not put an alert on the account. Very poor service no accomadations NOTHING. PLEASE STAY AWAY!!..
The massage therapists for my husband and I were nice and they knew what they were doing. Found every knot on our back neck and shoulders. I would love to go back and would recommend them to anyone.
Great, friendly environment where the employees get to display their uniqueness while maintaining a professional experience.
The staff was professional and friendly. The buildings and rooms we soothing and the massage was outstanding. I will keep coming back.
This was my very first massage and the experience was awesome! The staff was courteous addressed all my issues and was also extremely accommodating. Can't wait to go again! Katie and Gabrielle were awesome.
My husband and I had a couples hot stone massage at the Virginia Beach location a little while ago. Hands down the best massage I have ever had. The lobby was peaceful and relaxing while we waited, and the front desk staff was professional & inviting. We were guided to our massage room, and given ample time to disrobe and get situated. The dimmed lights and soft music was the perfect thing to get us in the fully relaxed frame of mind. The hour full body massage helped make every muscle feel rejuvenated and refreshed. We left K&K never feeling better. We will definitely return soon!
It really isn't worth the money. We came here to relax and both our therapists weren't that good. We were both unfortunately disappointed, both getting the feeling that they didn't want to massage. They didn't take their time in the areas we specified was in pain. Instead,just light tapping here & there.I really wouldn't recommend this place.
Best body wraps in the world
We thank you and truly my wife and I enjoyed your services. We look forward again to taking advantage of your wonderful etiquette and service in the days to come.
A Google U.
INCREDIBLE!!! Thank you Doreen!!! You saved me (:
My wife and I had a couples session last night in Chesapeake. I came in with a bad neck pain and Iva Abena Mensah did a wonderful job. Today all of the pain is gone. We will be returning. We had a wonderful massage experience. Thank You again Iva.
I have had two similar experiences to "Russ" who posted on here a month ago. My husband purchased me a gift certificate a few weeks before I became pregnant so I was not allowed to use it for a massage until I had finished my first trimester. Long story short, I made a couple of appointments (with approval from the manager) after the certificate was to expire. The receptionist at the Virginia Beach location was very rude to me both on the phone and in person- she should not be in customer service. She had a very "entitled" attitude and appears to enjoy talking to you as if you are ignorant. Even though I enjoyed my massage and pedicure, I will not ever return because of the treatment I received from the receptionist. I just feel bad for everyone else who works there and whose business will suffer as a result of the person at the front desk who is ruining their first impression :(
Awesome place! Call today...get in today of tomorrow
A Google U.
I was so glad to see that you have a location at Greenbrier. Had a wonderful massage from Brittany. I was having some shoulder pain and she worked wonders! Can't wait to go back!
Best place to get a massage in Chesapeake. Definitely going to be a frequent visitor here. From the decor to the professionalism of the staff to the quality of the work. Definitely my go to place!
A Google U.
You guys are awesome. Low prices for amazing work thanks
A Google U.
Im so excited....i found yall on gooogle & i cant wait to go get a hot stone lava massage
I jus left the Virginia Beach location and Shatara is the best.....thanks for such great service
Russ & Cha C.
I see a common theme that is mainly about the SERVICE. I feel bad about this because the massage was great but there lady at front who claimed to be the assistant manager had an "I dont give a ...." attitude. So much so that it was almost mocking. My wife purchased me a gift card for V-day. i callled many many times to get a slot but was never booked or had room when i told them that i had a gift card. So after reading other reviews, i decided to call and just book without saying anything until i got there. It was a bit hot with the front door open, but the massage was good (wish they would go to luxe so i can book). I could never get my full amount of my massage so i had to break up the gift card into two sessions. The prices was changed on deep tissue after my wife purchased the massage. The first part she told me that since it was purchased before the change, she would not apply the fee. When i called to finish the second part of my service she let me know that an additional 15$ deep tissue fee would be applied. I reminded her that she told me that she would not charge me differently then when my wife originally purchased. She told me "No" and she gave me a brake the first time. From there it went down hill. she is rude, and has no desire to resolve issues. It made me so upset that i will not use the other portion at her location. And i will not be returning there and i get 2 massages per month every month for years now. I have never felt a desire to actually log in and give a negative review on something, but this receptionist/assitant manager is the worse...
Great facial, feels wonderful. Dori was great
A Google U.
Shatara was excellent!
A Google U.
Excellent food! Our waitress was very nice. Cannot wait to come back.
Stephen gave me the best massage I have ever had. I will be back.
Benjamin Beltran J.
Went to the crossway location. Got a sports deep tissue massage. The therapist was older and kinda got that vibe that he didn't want to be there. It made things kind of awkward. Didn't really feel the massage. A few times he did that quick tapping/slapping on my back. Which ummm I thought I was there for a deep tissue massage. A lot of rubbing not really massaging. And it felt like he was struggling with the with some of the stretching so much that he farted, Yes ripped one. I just said whatever. Also I could smell cigarette smoke on his breath every time he got close to my face. It was a birthday present so really can't complain. But it was awkward.
I got my son a gift certificate and i was told it's all one price including a deep tissue massage.When he went to get massage he was told he needed a special appt. for that! Also,every time he called for an appt. he mentioned he had a gift cert. and was told they were booked.Needless to say,i called,did not mention he had a gift cert. until After i made appt. and he got an appt. Will not use them again!Paid for something then was denied the service.
Amazing message by Chasity tonight! I will come back, and also bring family & friends
Trish has a gift for the art of massage
Therapist where really nice and did great work. (We will be back!!)
Travs was great! Charlene was excellent.
Marvin was PHENOMENAL. Excellent hands, deep tissue and very relaxing. He did an amazing job. Definitely recommending him and this spot. Thank you so much!
A Google U.
Shatara was great. Very relaxing and attentive to all the right areas. Will be back very soon.
VB Location- Gabriella was a fantastic therapist, very sensitive to the fact that I wasn't interested in chatting much, spent the perfect amount of time on the areas that were most tense. I will definitely be back.
This was awesome. I will be back.
I had bad experiences here with both the reception and a therapist -- very unprofessional. I choose to give my business elsewhere.
Katie was absolutely amazing. She definitely won my heart & I will be back as a regular with her.
Therapist was very good. I enjoyed my first massage here and will be back soon!
I've been to the Chesapeake location twice. It was a very good experience both times. The rooms were very nice, the staff was very professional and receptive to what I had to say. The heated beds are a very nice addition over the Virginia Beach location. We had some input about the service provided at the Blvd location. The owner and staff were very quick to resolve any issues and satisfy our requests and rectify the concerns that we had. I'd recommend K&K to anyone. Hands down the best deal in the tidewater area.
The body wrap helped me pass my weigh-in. That's all I would come here for. A place that can't finish it's re-deco in two years just probably doesn't care about much. The fast food review was preposterous - feel sorry for those folks. I can see the receptionist being easily distracted or inattentive.