jeanine c.
3 months ago
I had an excellent facial by Daniel!!highly recommend.. my skin is glowing!
Angelina L.
5 months ago
First off, we were walk ins, and they were able to accommodate three of us for hair services. Dany and Maria were excellent! Maria also did makeup on my sister and my sister ended up buying a product. Maria did a great layering hairstyle for me. She made me comfortable knowing I haven’t had a hair cut in a decade. Would definitely visit again but I live in Florida.
jeanine c.
3 months ago
I had an excellent facial by Daniel!!highly recommend.. my skin is glowing!
Angelina L.
5 months ago
First off, we were walk ins, and they were able to accommodate three of us for hair services. Dany and Maria were excellent! Maria also did makeup on my sister and my sister ended up buying a product. Maria did a great layering hairstyle for me. She made me comfortable knowing I haven’t had a hair cut in a decade. Would definitely visit again but I live in Florida.
Francis W.
6 months ago
Very unpleasant smell in the lounge and surrounding areas. Bathrooms are very run down, tiles are chipped and broken, services was ok, but was not worth the $600+ I spent there.
Claudia B.
7 months ago
I recently got a facial here and did not find it worth its price. I expected more from an almost $200 facial and will definitely be going elsewhere next time.
Aside from that, staff was friendly and inviting, just not worth the money.
Maribeth D.
1 year ago
I am super disappointed in the service of the opus spa. My husband gifted me a massage for Valentine’s Day. Drove there a few weeks ago and on the way, the front desk called to cancel as a therapist called out. Understand this happens, I ended up rescheduling. The woman was so nice on the phone and booked me for 10 am Saturday. I asked about the amenities and use beforehand, etc. I came from a morning workout class and arrived at 9-9:15. According to Google, they open at 9 am. They indeed were not open. Their website says 10. I waited in the lobby of the hotel and around 945 decided to call. To my surprise, they were open and opened at 930. This was not properly communicated. I went up to my appointment and explained the mishap and the front desk woman was noticeably unpleasant arguing that google and the website say 930. Anyhow, that’s wrong. She showed me to my locker and I had about 10 minutes for the sauna and steam room. Neither of them were warm, my hot Pilates class prior was warmer than the sauna. The steam room was not ready and smelled of mold. Rushed through those and sat in the relaxation lounge. About 20 minutes passed and nobody came in. I made my way to the front desk and asked if I was going to be seen for my 10 am. They seemed flustered and said they were working on getting a therapist; mind you three women already were called. They said it wouldn’t be much longer; however, I asked is there no one here? Sure enough, that was it, again. And that was also a sign that for what I’m paying, this place isn’t worth it.
They were apologetic, but seriously, get your service together. Someone should have come and found me and explained this. Very disappointing experience and sad I drove there two Saturdays and have still not received a massage. This is a customer service and management issue. If you’re going to present your spa like a high-end experience, with the same prices to match, you must treat it like one. That is not the case. My suggestion - save your money and find a new place. There’s a reason this happened twice!
Barbara R.
1 year ago
Opus Spa
I was lucky enough during a wonderful four night stay at the Opus Westchester in August of 2022 to be able to visit the Spa and have a Vivace lifting facial. I enjoyed it very much and felt that my skin looked wonderful. It was smooth and radiant and appeared wrinkle free.
This past January I was able to return and experience the organic opulence facial which also felt wonderful and was very relaxing. While there I had my eyebrows shaped and tinted. At 74, I have sparse eyebrows and Courtney was able to shape them so they framed my face beautifully Believe me they haven’t looked this good in years.