This review really should have been updated a while back...the manager actually reached out to us and offered us a $50 gift certificate. My hubby and I decided to give it another try and it was THE best massage we have ever had. Although the facility is a bit dated and small, the hot stone room is very cool. Most importantly, the two masseuses really know what they are doing and trust me we are such massage enthusiasts and we have tried almost every place in our neighborhood. I will definitely recommend You to go get a massage there.