Spa Jolie

Update on the situation that I described earlier. I still didn’t get the refund for my pre-paid visits. As I was sharing, that the fractional I did some time ago wasn’t the same at all, there was no result they are using it on a minimum now for all skin types. It was not my first visit, I did fractional there for 3 years and all of the sudden, they tried to convince me that I have the palest skin possible, which is ridiculous, the skin type doesn’t change overnight. The stuff told me that the management will be on Monday, so I came on Monday, I drove 40 min, I paid for the parking and the management was not there. I lost all that time for nothing and they were arguing with me and telling “sorry we can’t help you”. They couldn’t refund me even my pre-paid visits. So now I also lost 2 hours of my time for nothing and had to pay for parking. After I was ignored for several days I left a bad review on which the manager replied to email her, without leaving the email address... I finally reached Jody by the phone and she told me that SHE was offended by the bad review I left! She wouldn’t even listen what I had to go through to get to the review, how much time I had to loose and to how much of the bad attitude to get. And SHE was so offended. Jody was cutting me off all the time and said that she will only refund the prepaid fractional, but not the other services or the bad service that they provided. How many of you would want to return to such a “great” place? Nobody. She even had a nerve to call me and demand to delete my bad review from the here.

I’ve been going here for many years and am always pleased with the service and results. Efficient, clean, professional and friendly. Wonderful all around.

Good quality services ???? & No Judgement Zone. ! Always walk away feeling good & comfy. I will recommend Spa Jolie to my friends ????

I have been a customer at Spa Jolie for many years,they are my go to place for a Manicure/Pedicure.

Spa Jolie always delivers great service at the best price! Tstiana is wonderful.

Been going here for years! Can't beat the price, service and results.

This place became garbage,the work unprofessional needs more training, they don't have no education about people of color skin, I went there on March 13 2021 I left out very red from a microdermabrasion treatment , people of color don't go there .

Always fast and reliable service! Good deals for waxes too! I always refill before I run out!

I've been coming here since around the time they opened! I was coming there before Jodi ever had kids! I think the oldest is grown now! I was going there when she was carrying him! I never had a bad experience except if my regular manipedi girl left! I always found another that did awesome work on my feet and hands. I've brought so many of my friends and family over the years and they love it there too! My faves are Victoria and Carmen! They've done the best work on me for over 5yrs! I recommend their services all day every day! I'm always treated so well whenever I go! My name is Lanny and I approve this message!

Went there since 2017 for facials and fractional and liked the place, was always buying everything in advance. But the last time they met me with a money question from the first step, though I had everything prepaid. Then when I mentioned that the last fractional was not like all the other ones I did before (didn’t get the same result, wasn’t even peeling last time) and if they could do it as usual, I got the answer that she can’t do it and I can go to another specialist. I was shocked by such a “service”. Then I had to wait for another specialist for another hour and when I got the treatment, there was no result again. So don’t waist your time or money on them any more.

I have never had an issue with staff this far. I always receive great service.

I am really upset. I think this spa is being reckless. Sending me mindless text messages on Christmas. Just very sloppy. My most recent experience was borderline torture. I am doing a fraxel package which has been dragging out due to finances for well over a year now. The previous numbing cream I bought for my laser treatment completely put my face under. Felt like a very unusual and almost pleasant experience. I bought me numbing cream for $45 and could feel everythibg which was extremely painful. These last two visits now. The beautucian must have the laser up way too high. I took a pain killer before hand but nobody should be suffering like this for a procedure. The front desk staff seems clueless. There is a difference between numbing cream with just lidocaine and much higher percentages with benzocaine as well. I love this place for their brazilian waxes which are very professional especially doing thr pain free version which is a must, but I am in genuine fear coming back here to finish my laser treatments. Really appalled at what is going on.

Laser hair removal done well ????

Sofia is the best I've been going to her for years and she's amazing. The other staff are friendly as well

The girls that works on Tuesday for customer service is very rude and talks over you. Doesn’t listen to customers concerns and expects you to pay without listening! She’s also very rude .. I have been coming for 3 years and I was very disappointed. I already paid for a coupon (facial) and she denied that I didn’t pay for the specific facial when it’s the only facial I always get.. rip off! Also, they will only give you the experience tech on your first visit . After the second time they give you untrained /old facial techs. Be aware! SOEND YOUR MONEY ELSEWHERE! Will not return! Very rude Russian staff

Best place for a wax

Their techs are very friendly and listen to your needs. Decent prices as well.

Loved my experience here! Very clean and efficient. Friendly staff. Will definitely be coming back!

Love coming here. Never a disappointing moment when I come here. Great deals and pricing. Love the Brazilian Wax.

I have been coming to this spa for at least two decades and I wouldn't go anywhere else. Jane is my go to person for EVERYTHING.

Pretty killer prices here. Easy to get an appointment.

Carmen is the absolute best. Been going to this spot for 2-3 years now and always get great service.

I've been going to Spa Jolie for over 10 years I believe (back when it was Randee Elaine) mostly for waxing and the occasional mani/pedi. I've had different people attend to my services but my 5 star rating is for Victoria. She is amazing! She's gentle while waxing sensitive areas and is very pleasant and professional. The spa is clean and have great prices.

Spa Jolie is the best place to go for a pampering experience and to get excellent results. The spa is clean and comfortable. I got a massage, facial and mani-pedi. EM sculpt for my stomach was just amazing and I also had Thermage in my inner thighs and buttocks. All the aestheticians are great professionals with experience and good manners. I specially liked Lana. Attendants are very kind, professional and thorough. They offer different options according to your needs and they always have great packages. I highly recommend this place. Andrea S

Main reason I keep coming back is the excellent customer service of Carmen. So friendly and her Mani and Pedi skills are top notch. Been frequenting off and on since they were known as Randee Elaine.

This is the best spa i have been to . The lady that took care of me was very good friendly,and i love everything about it

Very clean and pretty spa that offers many great services. The staff is friendly and helpful particularly Margaret who is phenomenal. She’s very professional, offers great advice and takes good care of her clients. I highly recommend Margaret for your spa services.

I’ve been a client for several years now, and after moving to Hoboken still make the trip on a regular. Tatiana has been my favorite, always friendly and does impeccable work. They have great packages too, make sure to ask.

I returned back to the spa after a few years to get a pedicure on my birthday and loved the design, the comfortable experience and Carmen for taking care of me. Very pleasant and social distancing was practiced appropriately. Can't wait to return!

Excellent place been going there for the past 12 years. Customer service is phenomenal

I have been going here for years. The service is professional, the staff is overwhelmingly superb and they even accommodate walk-ins if you are in the neighborhood and did not have time to make an appointment. You can't ask for more.

I've been going to Spa Jolie for several years for different services as they offer a lot. The people who work there are always nice and professional. The spa is clean, they're on time and they cater to their customers. It's also a one-stop shop for everything - mani/pedis, waxing, electrolysis, hair services, etc....... Linda M.

Relaxing

Very clean and attentive environment. The massages are great

The service I received was horrible. I had a fractional laser procedure done and it ruin my skin. I explained that I really need my scar on my nose bridge to go. Unfortunately i receive a scar face. They do not specialize in African America skin at all. I decided to use the rest of the store credit for a manicure and pedicure. Unfortunately that was done horribly and had to get re done by someone else the same day. Due to the fail manicure, I missed my other appointment that day. The people there are nice but go at your own risk. They did refund me my remain balance but now I will have to go somewhere else to get my face fix and spend more than I had to smfh. To reply to your comment: It has been 3 months after the procedure and my face was still looking crazy... I had no choice to go to Erase spa where they fix what you had done. I reached out multiple time to let you know that but I wasnt taking serious.

I have been coming here since 2014 and every time I’m come the service gets worst then before. Today 2020 I went in to get Microdermabrasion done my appt was 2 pm was called into room at 2:15 at that time when she started to work on my face the machine wasn’t working. I sat in the room 15 min so 2;30 still having issue with the machine finally 2:35 they bring in a new machine and start to work on my facial 2:55 she was done this session is an 1 Long and I got only 15 min this is my last package I will not be renewing

Spa Jolie is a neighborhood gem for all my beauty needs - fantastic team!

Great service

There services are fantastic. They have people with great customer service

Now HERE is where you should go for a full body wax done right. Really great price, too. They use actual wax warmed up in pots.. not the cheap rollers. Reception is polite and accommodating. Ask for Daisy — she was the esthetician who helped me. Very friendly and made the wax painless and quick. I look great, thank you! Definitely coming here again.

After 5 years I come back to this place to continue with my laser hair removal, and I met Tatiana she is so professional, passionate and kind person. And very trans friendly, I really feel so comfortable being there today. I don't care what NEGATIVE people say. Best spa ever.

Spa Jolie is the BEST!! I have been coming here for my back waxing for many, many years! The package prices are amazing and they always get me in and out quickly (even as a walk-in client.)The technicians are always professional and make an otherwise painful process a pleasant experience. I would never go anywhere else in the city for my waxing!! Thank you Spa Jolie!!

Was amazing!!! Ask for Daisy. She did very good with extraction. I booked my next appointment right away... She reminded me of my friend who cleared up my face because I had lots of hormonal acne and bad digestion lol... Hope to get laser scar removal soon :)

I always receive a great service at this place, weather I get a manicure, facial or wax. The staff is very friendly and professional. The spot is super clean and gives a sense of peace. I highly recommend it

I have been faithfully going to Spa Jolie for years and years now (and was a faithful customer of Beauty and Youth Spa before they switched locations). I refuse to get my Brazilian waxes anywhere else; that's how satisfied I constantly am with their services. They are truly professional and do a great job, every time.

Very Nice staff. Clear and brilliant is the best for anti aging

Workers are very nice. The people at the front desk do tell little lies to you about the sales and the prices bit its obviously just a business tactic. They do work with you last minute as far as rescheduling appointments.

I've had several wonderful treatments with Tatiana--she is so sweet and kind! She's also very detail oriented and will address all of your concerns! Love her!

Great overall experience and the price is right! Tatiana is absolutely the best! She is professional, personable and very knowledgeable with years of experience. I would recommend this place.

I get full body laser with Tatiana at spa Jolie in NY. She’s the best laser technique. Very professional always and her work is impecable up to the last detail.

I had a great experience at Spa Jolie, I am currently doing the full body laser treatment and I only went for one appointment so far but I love it already. They are very accommodating and understanding. They also gave me a really good price. The workers there are very considerate and attentive. I really loved coming here and can not wait for my next visit!

The staff is very helpful and easy to deal with. You receive reminder phone calls for your appointments. They have great pricing with package deals that you can call in and ask about. They never rush you out and take there time pampering. I personally go for full body Lazer treatment and see great improvement after 3 sessions, I have come from shaving every other day to once every 2 weeks. Personally I would recommend JANE!!! Her work is excellent and very nice to talk with while your treatment. ~ Elizabeth

I have been coming to Spa Jolie for over 5 years - I mainly get blowouts (very thick, curly hair) once a week and sometimes manicures and am always super happy with both! The spa does offer many other services though. Both the hairdressers and front desk staff are very nice and the salon is spacious which makes for a fantastic experience. I would highly recommend Spa Jolie and look forward to coming here for years to come.

?? Sophia

I have seen Fiena for waxing here for years. I won’t go anywhere else! She is the best and Spa Jolie is clean and not overpriced.

Will certainly be going back. They were able to accommodate me the same day that I called. They offer so many services, they were efficient and pleasant. The prices were outstanding..

I've been a customer at Spa Jolie for around two years now, to remove my facial hair. As a transgender person, I have a lot of sensitivity around my facial hair and they've taken great care of me. I will continue using their services and seek their advice as I pursue full facial hair removal. Tattiana is my technician, and she's an expert at her job.

Good service , made me feel welcomed.

I went to Spa Jolie for skin resurfacing and I am beyond happy with their services. The staff is very friendly and informative. The pricing is very reasonable. If you're shopping around for skin care solutions you'll be beyond happy with their work.

I have been coming to Spa Jolie for a couple years now and their services are AMAZING! Victoria is the best and I highly recommend her for mani/pedis. The staff is very friendly and accommodating, which makes going to the spa very enjoyable. 5 stars for this company!

I have been a customer at Spa Jolie for the past 15 years! I have always received professional, prompt, and reliable service! This is the go to place to go for good grooming! Special shout out to my wax technician there, Sophia! She is the greatest! I love this place! Beats all others! Hands down!

Love this place! Great prices! They always make you feel welcome and they don’t make you wait. They’re open on Sunday’s and late on weekdays but most importantly they have the best prices!

I love this place I have been coming here for almost 5 years and they do anything from hair, nails, facials, waxing and laser you name it they have it. Sophia is the best waxing tech there she is fast and you do not feel the pain. I refuse to go to any other tech to wax me I have look like sascuah just because I am loyal to Sophia. when it comes to waxing she is so attentive but yet makes sure she dose it fast. also I have tried full body laser in this place with Tamara she was awesome as well so many sessions to do and it dose reduce the hair growth however, completely kill the hair follicle just out of my patience. Over all great prices, wonder full staff, amazing location, open convenient hours and they will try to cover all your needs. this place honestly sells it sell once you go in and experience the quality work and service they provide.

Best place around, does everything and has helped me so much. I have lost so much weight here. Tamara did my EMSCULPT , and cool sculpting and has changed the way Iook completely. Highly recommend this place to anyone trying to better themselves!

I gave this day spa 5 stars because it is a hidden treasure for the locals. This gem of a spa is tucked away in the heart of the west village and easy to get to on the 1/2/3 train to 14th Street. Inside you will find many modern conveniences such as mani pedi stations, a hair salon on the second floor along with a full array of laser treatments and helpful facialists at affordable prices. Spa Jolie keeps the locals looking amazing (body, face and hair treatments)! People always compliment me on my skin and I owe it all to Spa Jolie.

Sophia is the best at waxing!!!

I have been going to this place for twenty years. Victoria is the lady I book and she is excellent, hard working and always nice. I really do not understand who are these people who posted bad reviews. It is a very nice and clean place.

Worst experience ever. Totally inexperienced staff that seriously messed my body up.

My place when I am in NY Manhattan side.

I wouldn't recommend anyone to go here unless they want to be burn for their Brazilian wax. I am still healing but, they refused to give me a refund. It is a lot of running around so, I can my money back. The receptionist is not helpful.

Good prices lovely staff wonderful service

I love this spa great prices staff is lovely. Great place to pamper yourself. Looking forward to going back. Corina is the best. Great deep tissue massage.

I had a great experience with Carmen at this salon for a waxing. She made what is normally an uncomfortable experience, enjoyable! I’m definitely returning. I highly recommend this spa, and make sure you ask for Carmen.

The body wrap was relaxing & soothing.

Clean place. Very nice people and service

Customer service very helpful in resolving my issue. Very understanding, my first stop when the weather gets warmer and I'll try Sofia next time.

You can get alot of different things done here, but my friend recommended me for a facial. I feel & look awesome! The lady (Tamera) was very nice & recommended what I need for my next visit. She knows what she's doing so I will definitely be back to see her!

I have been going there for over 7yrs and they never let me down, the service is superb

Always go there to get a Full Body/Brazilian Bikin Wax every year! Decent prices and they make sure to get everything.

I have been coming to Spa Jolie for 10 years. Its the fountain of youth. I've had all types of lasers & my skin is flawless. I also recently had the best deep pore facial by Agatha. She healed my skin & gave me great advice. I will only go to her for facials now. She is very honest & thorough.

Spa Jolie has great deals and services

I have been a customer of Spa Jolie for many years and it is my "go to" place for all types of beautification and wellness. I get mani/pedis, wash and blow outs, massages, waxing, eyebrow tinting, etc. They have always treated me with respect and professionalism. It is clean and over the years they have organized the mani/pedi spaces much better. Some of the other services rooms are small, but you can usually ask for a bigger one.They are open many hours and even holidays and will always try to accommodate you even last minute.

Bad place. Nasty. Dirty. Disorganized, messy. On top of all this they made me wait 2 hours. Said we are a little behind I’m sorry, just wait 10 more min and I heard that for 2 hours. Don’t go there. Look like happy ending place. Gross very dirty. And the stuff doesn’t look clean.

Very good and fast waxing!!

Love the service! Sophia is the BEST! However I feel it is Rude to speak in another language while dealing with clients around. Especially when the client id posing a question are the conversation is a side bar to giving them an answer. They need to work on their customer service skills.

Great Staff, great service, but most importantly, GREAT PRICES. Very affordable. I have been a client for four years and no matter how long my hiatus, when i return it feel like home

Great haircut and style! Gabby is fantastic for spa services, tip her well ????

We are very grateful for Spa Jolie! Alla at Spa Jolie has been cutting our hair for years and we love her!

I was happy with the way I was welcomed and treated.

Have come here for ten years for eyebrows. Jane has expertly taken care of me for most of that time and I can't imagine going elsewhere. She is always on time and I leave when I expect to.

First of all easy access from the subway (1,2,3) trains. Friendly staff quiet environment, special shout out to Gabby she gave me alot of information regarding my treatment. Bought a package from Groupon but was hit with a $40 tax. Overal great place to get your beauty needs met....I will definitely recommend!

This was my first laser experience, lip and chin, and it went very well. The tech that I worked with was very nice, Tamara. It was very fast and painless. She applied cooling gel afterwards and made suggestions to ensure the healing process went well. The prices are great. The place is clean and appointments are flexible.

Spa Jolie is the best! Always professional in rendering services, flexible in their appointment scheduling, and you get 5 star treatment from their courteous and friendly staff at fair prices. What is more, the staff is well trained in all of the various services that they render - making me feel comfortable and confident in going there for all of my health and beauty needs! Try them - you won't be disappointed!!!!

Friendly, quick, and the treatments are quite inexpensive (especially given the West Village address).

Terrific place. Spa Jolie is my 1 go to for everything. Hair, nails, wax, facials. Isabella does the most amazing haircuts & hilites! Alexa does beautiful manicures & pedicures. She also does terrific leg and bikini wax - clean and pain free! Juts about everyone does nice work. Owner Jody is a gem. I can always count on a smile. Jody has a way of making me feel that she genuinely values my business.

It's been about 4 years now, and I refuse to go anywhere else for my Brazilian wax. Although Sophia is my favorite, I've been to a few different women, and everyone is an actual expert/technician! The ladies know what they are doing, and you will absolutely leave satisfied! Definitely recommend the services at Spa Jolie!

A little know hairdressing treasure here. Isabella is a supremely talented hairdresser who cuts hair with great creativity. She will make you look wonderful. Forget 57th street. Come here for cut & blow dry by Isabella. Also Sofia is masterful brow colorist. These ladies are tops.

This is a great place with awesome package prices. Spa is clean, relaxed and all technicians are nice and experienced. Always feel welcome and they respect your appointment times. I love Carmen and Victoria, but all are great!!

Worst manicure and pedicure I’ve ever had ((

Very Clean and welcoming place. They always have availability, even if you call the same day. I had a bad experience with Brazilian wax in another place but The ladies at spa Jolie are very nice and friendly. This is my second time getting a Brazilian and Angie was great! Highly recommended her!

Very poor service. I can't believe it so bad. Staff are rude. Even no benefit with the machine. Out of date equipment.

I've been going to Spa Jolie for YEARS for touchups to my roots. I bring my own haircolor for consistency, and they follow my instructions to the letter. I've become friends with Alla, who has done my roots for a long time - she is very sweet, and thorough with her work. She always makes sure dye is cleaned from my forehead and that I am comfortable. The whole spa is a wonderland of services, and I would get nothing else done if I availed myself of all of them!

I just love this place nice & clean and ever lady I had done a wonderful job... Going back now month for that beautiful wax...

I am so happy I discovered SpaJolie. Just after one visit I had decided this is where I was coming again and I have been visiting regularly thereafter. The Staff are so warm and friendly. I was so touched to see customers who have been regular since more than a decade or longer. The waxing services are thorough. I love the deluxe manicure and pedicure. It's a couple of hours of self indulgence for me almost every month at an affordable price. Totally recommend it!

I paid $15 extra for the ‘strip free’ brazillian wax, yet my beautician used strips & was extremely painful. I also got full body wax and a lot of hair was left at the areas i couldn’t check them. Overall not a good experience.I am definitely not recommending this place.

Everyone their is super friendly

Have been here a few times for the Full Body Wax. They gave me everything I wanted - professional service, clean and hygienic rooms, and very polite staff. The place has two floors, is quite massive compared to normal-sized salons that makes it easy to get appointments. Would like to mention Ester, she was absolutely fabulous and patient in getting all of that hair out of my body with perfection! Thanks Spa Jolie :)

Spa Jolie has been my go-to salon for almost two years now. I live in Washington heights but travel all the way down to Greenwich village just to get my eyebrows done (as well as nails, massage, and more). SOPHIA is amazing, sweet, and very kind. I book her for my eyebrows every appt because she is incredible with shaping your brows. 100% would recommend Spa Jolie to all nyc friends.

Spa Jolie is pretty solid. I used the pain-free wax for a bikini wax and definitely noticed the difference. The rooms leave a bit to be desired, but I've always experienced pretty good customer service.

Such a great experience to get my Brazilian wax done by Sophia. I paid the extra fee for the pain free and honestly it was worth it. Sophia was professional and patient I will definitely be returning ????

Spa Jokie is a find in the West Village! The staff is amazingly friendly organized, and somhelpful! All the services I have had are 5 star!

Great prices and good service. The aestheticians are very knowledgeable and helpful. Love this spa

Best place in the village. 24 year ive been coming here. Great staff and prices..

Been going to spa jolie for over 15 years carmen always take my feet from bad to good ??CARMEN #1

I just had the m first Brazilian Wax at Spa Jolie and Carmen was my technician. She was warm and delicate. I was waiting for the Oooooeee/Ouch moment when she told me that I was all finished. Great experience and great location. This may have been my first time but it will definitely not be my last.

I LOVE this place! Friendly staff. Great mani/ pedi ! & great packages. Wonderful village relaxing location! I go every 2 weeks! ;)

Good location, even better service! Amazing mani/pedi (thanks Carmen, Victoria, Rebecca), great service, super informative consultations (thanks May!), great technicians and very clean, great front desk service. Always friendly and helpful. Have been going for years and wouldn't want to go anywhere else. Thanks All!!!

For the first time it was a great experience I got an African-American young lady named Gabby who was excellent I will return now because of her because my past experiences were not good and I had decided not to go back but she gave me hope and a sense of professionalism I definitely enjoyed my visit today so if you are African American go check her out for electrolysis and other services

I've been going to Spa Jolie for two years and couldn't be more satisifed. Tamara is my "person" but others have been wonderful as well when Tamara wasn't available. I mainly get mani/pedi's and waxing and its just great at reasonable prices. The salon is pretty and very clean. All the staff is very professional and extremely experienced. This is the best place for one's grooming needs!

Nice spa

I am doing Zerona so far my stomach is flat, and my waist is slimmer. My clothes are now going to fit me nicely.

I love this place! Tried them out through a Groupon deal and stuck to them ever since. Location is great and everyone is super friendly! They do the best job when it comes to waxing!!!

All needs can be met here but the Mani/Pedi is simple and perfect! Victoria or Carmen! ?

I would give this place 0 stars, but since i don't have a choice, I'm obligated to give 1 star. I came here for a full body wax. The receptionist over the phone, who fixed my appointment was extremely rude. When i entered the place , no smiles, no greetings, just told me what it would cost me and asked me to wait. The lady who waxed me was extremely rude, and made sure to inform me that tip wasn't included. Of course i knew that, but it was like demanding a tip for being rude and insensitive. Very very painful session. The job was done just for the heck of doing it. I would never go here, or recommend this place to anyone.

Was a pleasant visit, will return!

I love this Spa is so clean & i love how i am in and out from there quick. I did Fractional (laser) & pedicure. Thanks guys i will totally come back every 3 weeks

Came here for a Brazilian wax.. The two receptionists were very nice and informative. From the information they gave me, I ended up upgrading my waxing to hard wax which was a bit less painful than strips and I had Sophie take care of me and she was the sweetest! Made me feel very comfortable and relaxed through the entire process. Highlyyy recommended!

I have been going here for DECADES! Never disappointed and always good deal.

Daisy was awesome. I usually go to Sophia but Daisy was a good replacement for my Brazilian

Carmen is the best for fill in and gel manicure,daughter had an clear and brilliant skin treatment skin looks amazing and my first Brazilian laser hair removal treatment couldn't be more pleased with the discreet and professionalism. .

Place is clean. Very friendly and knowledgeable staff. Marina, hands down will make you feel comfortable showing her any skin condition you have.

Great service. Best prices for lazer hair removal and waxing in new york! Won't leave a hair behind!

MY BBF FAV NAIL SALON LBGT and all welcome

Full-service spot, but needs remodeling.

I always go there for my waxes. Sofia is the best.

Nice clean facility. Staff are very understanding and willing to accommodate even when running late. Will continue to go.

Never get waxing here. Very bad quality wax, super unhygienic, the technician took off my skin with the hair at a lot of places including my arms, underams and back. They sold me a solution that is supposed to prevent in-growns but causes itchiness the moment you apply it.

Ewwwwww I'm to shy to post pictures of my waxed area I have a hudg infection ..........

This place is not luxurious but the girls work hard and you get a lot of bang for your buck! Recommended if you are on a budget. I highly recommend Victoria & Angie.

Always exceptionally clean, Professional staff, great results. Check out package deals.

Been coming here for laser treatments. I find the facility very clean, the staff very friendly, and the deals they offer are reasonable. Always looking forward to my treatments for PCOS, and it helps a little with the facial hair.

the all body was is the best

Clean spa and great staff.

They asked if it was my first time there I said Yes thinking they would be more patient and friendly. I was Wrong. I’ve gotten waxed before but this was by far the most painful experience. Gladies was sarcastic n rude n made sure I knew that her tip was not included in the Groupon. Like yeah obviously I know That. I have Another one but I might Just go somewhere else.

I love Spa Jolie Ive been going to them for years

I always have great experience at Spa Jolie for the past few months.

Easy to find, nice fast and friendly stuff

Love It here all the time..

Very expensive and false advertisements

First place to get every hair during a Brazilian. Only wished they used hard wax

Convenient, walk-in cheap waxing

The experience was horrible the staff was rude and they are very racist. I went for a wax and it was very painful and i didnt even finish i told the boss she didn't even care horrible experience. I will never go back

I went to Spa Jolie to get my legs and bikini area waxed. The service here was... SLOPPY: She missed large patches of hair on my legs and seemed to just haphazardly spread the wax all over me. UNPROFESSIONAL: Her phone rang in the middle of my waxing? session and she answered it and continued to distractedly wax me while talking on her phone. RUDE: She just generally had a rude attitude and was unfriendly. Sha also basically shamed me for waiting too long in between waxes. PAINFUL: I have been waxed several times before and I have never experienced this much pain! She pretty much scooped up the hot wax and slapped it on my body before letting it cool at all. I highly recommend that you pick another place!

The workers don't seem happy and the receptionist/ management is rude

They didn't do anything right. I do better manicure and pedicure then them. I even had to shape my own nails. They didn't charge gor awful manicure dough, but when I got home, I've realized that my pedicure was also bad and I did pay for that one.

The esthetician that waxed me was phenomenal. I explained to her that it was my first time and she talked to me throughout and kept me calm. There was a woman behind the desk though, that was rude to the girl that was servicing me, rushing her to finish up with me. Other than that, great customer service!

I wish I had read the Yelp reviews before purchasing a groupon to this place, but you get what you pay for. I booked a Brazilian when I walked into the waxing room it looked unclean and I didn't trust that they didn't double dip. I literally walked out, because I'd rather loose money than an unsanitary Brazilian experience. Wouldn't give this place a try.

My name is Leocadia Vasquez I did the thermage for my eyes it was a complete money waste, as a new client a got a "offer" for $399.00 + $39.00 numbing cream, They told me that I will see the maximun results in six months, I been calling there severals times, I also spoke with jolie not once . Two times and she told me that she will send a email and she'll call me back. Well, it been 5 months and I still waiting for her call.. Iast week I called again and one of her employee told that she very busy and she will let my message.. my questions is you were too busy when you guys took my money? I also did 6 seccion clear and brillian $125 each I don't see the results eather, I spend almost $1200.00.. I totally regret going to this place. I was scammed! she said they can't make 800 clients happy... but I don't see that it just me who is complain it!!!!

Great facials, great haircuts, amazing staff and beyond reasonable price. I have gone there for years and so has a female friend and we both love the place.

The staff were so professional and friendly during my visit. My manicurist was patient while doing my spa manicure and pedicure last Friday afternoon. She kept me diverted with lovely stories about her family. My nails look beautiful. While there, I noted that the staff treated all of their customers with respect. I look forward to my next visit.

Friendly staff. Reasonable prices. Carmen was great!

Very rude service. I went there for their lipo light treatments, which did help me loose six pounds and four inches, but even with results I wouldn't go back for that kind of treatment. Fair pricing. Rude service.

The woman was too rough , she did not get everything ( Brazilian wax ) . WORST EXPERIENCE EVER .

I've had quite the experience at Spa Jolie. I had a hard time with the receptionist(s) Yelena & Maria. I made an appointment and was running late and was told I needed to reschedule. I made it in time by taking a cab which cost about $45 but unfortunately the address did not state that it was South and I was 11 blocks shy of the Spa. They could not accommodate me. As I approached the place taking yet another cab, it said walk ins were welcome and I basically had to stand my ground and speak up to get someone to work on me. Had I not spoken up, I wouldn't have met Sarah, who was by far the most amazing person there. She made me feel so comfortable and beautiful. My friend had Ella who was also great. Overall experience was hectic but Sarah & Ella made it a bit better.

Great deals to be had

First time here using a group on for a Brazilian. Sophia was amazing. Quick and painless! I definitely will be returning regularly

Decent service for a decent price. Been coming here for the past 10 years because they have some of the best waxing specials in NYC. Sophia is THE BEST waxer there! Ala is pretty good as well

I go here for my Brazilian waxes and only go to Lucy. She is honestly the best and I will only go to here. She is extremely gentle, if you can even say that about a wax. Highly recommend going to her!

I've been getting laser hair removal on bikini and underarms and it has been very effective. Great pricing and while the technicians and staff aren't overly friendly, they are polite and do a good job

I actually love this place I came the first time with a Groupon and it was the best experience for a first in a life time Brazilian I actually came again and it was still a great experience as first. they have so much great treatment I just love it , but as I read the reviews, when you get waxing or laser treatment you must nourish you skin mostly in senetive spots and keep it clean as well .... ALSO IT WAS PAIN FREE!!:D

It was first called Randie Elaine & now Spa Jolie..... They've changed over the years for the worst!!!!! The management is rude & they don't do any services until paid first which is fine, but the owner doesn't like to give you your money back if you longer wish to have a service done ..

So I both a groupon for a Brazilian wax and I must say this has been the most unplseant experience of my life it's been 3 weeks and my skin is severely irritated and full of whiteheads and marks and scars it looks like an std or something I spoke to them and explained and they owner had the nerve to tell me she never had one complaint like this but I see several bad reviews online I told her I am going to see a dermatogist and that they should pay for it because I don't have health insurance she started yelling at me saying your trying to threat me with a law suit i said no I'm not I just do t want to be in pain and deal with the embarrassment of the way my crotch looks my testicles are saw much in pain he that's none of her business and if I want she will give me some oil to fix the problem which I do t want to use anymore of her products because her place is full of $hit

Horrible, poor service and real rude assistants. Never opt for wax services.

Victoria is the best!!

NARGIS THE BEST OF THE BEST AT FACIAL TREATMENT, ALSO MY WIFE CAME FOR WAXING WOW AMAZING I WAS DAZZLED. SHE KNOWS WHAT SHE'S DOING

No design, no style. Wax was horrible and unbearable.

Carmen & Victoria are the best!

alla is the best hair stylist ever!

Always get good service they're quick efficient and keep to their appointments

love miriam

Zerona? Dont waste your time and money! Absolutely worthless and useless! In this place they use toy machine i assume.

consistently good waxes, and the price is a lot lower than most places

I went to this place because they offered an incredible deal for a brazilian wax. When I walked into the room, I had a bad feeling. The way the cart looked was messy, with wax all over the place. The person who was going to wax me came in to change the paper on the bed and the way she handled the paper, made me nervous that was the way she would be handling me. She was rough and insensitive. The whole Brazilian lasted 10 minutes. And was quite painful and unpleasant, on top of the normal expected unpleasantness that comes along with this service. Then she rushed into doing my eyebrows. I asked for the sensitive wax, the same as she used for the Brazilian. Don't think she paid any attention to that because she burned my face. I am red all around my eyebrow area and in so much pain. She didn't do them even at first, so after I pointed that out she fixed it. This place is not recommended if you want good service. If you are looking for cheap and mediocre service then its fine.

I discovered this place on Groupon and despite all the bad reviews i was very pleased with the service. I got a brazilian wax done by Nargiz and I continued to go back to her all the time.

I had one of the best facial ever from this place, my face was super clear and smooth after I left. Everyone keep asking me what I had done and I said just a facial. It was a package deal with a manicure and pedicure, that was okay, not as impressive as the facial.

New place for the bikini waxing. Heard its been here forever but changes so I went. Found a coupon in a nyc mag and its my new spot from now on. Love the girls that work there.

Been to a few spas for facials and massages in New York but what I love about this place is the many different services they offer. Their menu selection is huge. I mean pros: I get more done and cons: I spend more! =] Its ok though, they do very well and are professional.

I've been a customer at Elaine Randee Salon for over 15 years. It was a very well run establishment and I've never had a problem with their services. It is now under new management and most of the former employees are no longer there. " I miss you Elana! " Welcoming the new renovations and staff, one would think that any change would be for the better. Not in this case. I made an appointment for a manicure/pedicure; my usual once a month treat, set for 1 pm. I get there on time and I'm told that its for 1:15, Victoria is running behind. I had to just ask for a manicure and come back the following day for the pedicure as I have an engagement at 2 pm sharp. Fine. Until I was receiving my manicure..,something I've had done for years. I'm feeling that my nails are being done in a hurry. I say nothing and just keep my eyes closed. Until I feel the sharp pain in my fourth digit from the cuticle cutter. Ouch! Blood...I'm upset now...OK...This is defiantly a rush job. I say very little, my nails are done, I tip and I'm on my way. Day 2. I arrive at 1 pm which was my scheduled appointment. I pay in advance as I normally do. I'm told to go upstairs to meet Victoria. Alas! she's painting someones toe nails with polish and it looks like she just started. I'm not familiar with the procedure, but I'm going to assume a second coat would be applied. Someone stops to ask me if they can help me and I tell them I'm here for my scheduled appointment with Victoria...they both look at each other with aw and I hear, that the lady who's toes are being done will also have her manicure done by Victoria. Not one word from me...I just turn around...run downstairs...collect my refund...and leave. New management, new furnishings, new staff...horrible service. Sometimes things should just stay the way they are. Not returning...ever. Ciao.

It's good for what I go there for which is the laser skin tightening. I went 5 yrs. ago to get the same treatment which I saw results in a weeks time, but that's just me. I am fit, but just had some natural sagging concerns on my thighs. There are a handful who are helpful and friendly, but for the most part the customer service I'm use to is lacking and stoic...since most of the women who work there are Russian I think that has something to do with it (that's my honest observation). You can barely get a smile out of 'em. Margaret does my service who I always request, SHE ROCKS! To avoid crowds I make my appointments during non-peak hours. As far as going for any other services...nah!!

I bought 2 one hr massage on Lifebooker and even though I read the reviews, I thought, massage would be okay. An older man, Koba was my masseuse. Even though he told me to take everything off and lie face down under the towel, I kept my undies on. He didn't ask if I had any preference or areas that were stiff, he just dived in. The massage itself started out okay but he began to linger too much on my inner thighs and the sides by my breasts. Then, he told me to flip over. I expected décolleté, face massage and maybe some leg. He started at my neck, moving towards my armpit and slowly crept inward until he was giving me a full mammogram! I thought , okay, although its the first time ever that my breasts were massaged in my experience of getting monthly body massages over past several years, all over Manhattan, I was going to let it go. Maybe that's his style? But he just kept massaging my breasts at which point I told him "I don't really need my breasts massaged." I mean, I don't have kinks on my breats!!! He stopped abruptly and asked if I preferred my neck and shouldered massaged. I said yes. So thats what he did for the last few minutes. After the embarrassing and humiliating ordeal was over, I went to the front desk and told the Manager and the receptionist that the massage was weird and that he massaged my breasts. Did they massage breasts here? The manager said they did massage the upper chest but not the actual breasts. Then they=y both fell silent, so I told them to talk to the masseuse and that I'm not leaving a tip. I called back 10 minutes later, and told them I'm not comfortable making another appointment and asked for a refund to which the receptionist said I could request from Lifebooker and that they wouldn't refuse it but she then recommended making an appt with a female for next time. She said they spoke to him and he was trying to give me a full body massage....Seriously??? I don't know what they are trying to pull! I came in because of my chronic back pain, shoulder and neck pain from being in front of a computer all day. Not to be molested by a creepy man. She did apologize and said she hoped my next experience would be better.... I don't think they realize the depth of wrongness or how serious this is. My conclusion, if you want to be sexually violated, go.

I am going there currently for laser hair removal for my legs. The place is small and can get crowded. I have to say the staff is friendly and have always treated me well. I have gone for 3 of my 6 sessions for my legs and I can honestly state after the 2nd session I saw a big reduction. Some areas still need more treatment but for the most part it has worked well. Linda is my technician and she takes her time and gets the target areas. I recommend this salon. They are not a 5 star and done pretend to be. If you want good treatment at a reasonable price and close to Public transportation, this is your spot.

The reason why I gave it a 1 instead of 0, was because of my first experience. This review is based on my second experience.. I had the most horrible experience with my last brazilian wax.. IT WAS HORRID!! I did it with this older lady, w dark hair, and she was soo rough, and the wax was hot, telling me that it wasn't. Then had the nerve to tell me let her do her job... um miss this is MY vagina.. the first experience was great.. with this other lady, w blonde hair.. she was so nice and pleasant and took her time.. the only way I'll go back is if she does it, and Idk her name.. so yea..