Je suis actuellement dans cet hôtel. Il y’a insuffisamment de personnel . L’hôtel est vide et on refuse de me changer de chambre .
Ambot Lng S.
This hotel is one of a kind. The people works here are awesome they treated us with utmost respect and service is top notch. I would love to go back and stay here for sure
Je suis actuellement dans cet hôtel. Il y’a insuffisamment de personnel . L’hôtel est vide et on refuse de me changer de chambre .
Ambot Lng S.
This hotel is one of a kind. The people works here are awesome they treated us with utmost respect and service is top notch. I would love to go back and stay here for sure
I just had the best massage ever!! Perfect pressure, music, temperature and essential oils. LOVED IT
Had a weekend staycation here and this place is excellent! If you are looking for mental and physical wellbeing and a peaceful and healthy stay, this is the place to be. Excellent staff and excellent facilities.
Definitely not a luxurious spa, came for a spa day but left extremely disappointed. Locker rooms and amenities are dirty, smells like a gym locker room, loud not relaxing at all, extremely busy, just seems like a pool locker room at an outdoor theme park…. Definitely not what you expect when booking at one of “Miami’s best spas” much better off spending your money at an actual luxurious spa that is relaxing.
Place is was pathetic, hot rooms- AC broken, rooms were dingy and old, valet lost my keys, ran out of towels, and AMEX had this place listed as "Fine Hotel" LOL. STAY SOMEWHERE ELSE!!
Booked a spa day pass, my mom and I come every month and it is usually fabulous! However we were unfortunately greeted today by Shelby and Natalie, two very rude and snobby ladies at the wellness front desk. I hope they learn to better themselves as they are part of the Carillon experience and are the faces we first see as we walk in. Maybe get better trained…..
My wife and I had a wonderful experience during our stay here. The staff were extremely nice and accommodating, they let us check in early and leave late. The suite itself was beautiful, the view of the ocean was amazing and the overall ambiance of the resort itself made our vacation that much better. If we're ever in Miami again, we'll be coming back here.
Trish Hans (Hans On B.
I brought my friend to the spa to celebrate her birthday and we had a wonderful day. We had aromatherapy massages that were great. Everyone was helpful and pleasant and the amenities were fantastic.
Adjusting review: I stayed here in 2018 and loved the experience. I am on a trip with family/friends but came back to the Carillion for the daycation pass. I booked a premium package for 4 which we were under the impression was 2 cabanas. The name of the pool here is “cabana” so we thought we paid for an actual cabana. The price $500 is also the exact cost of two cabanas at this hotel. The staff set up two cabanas for us, we ordered food and drinks $500 then told us if we want to stay it’ll be another $400 when we said no they lowered to $100. We said no so they said we had to move to beach chairs instead of the covered day bed. It’s absurd nobody at checkin in the spa or at the beach itself was sure what we booked or able to clearly explain to us until 2 hours later.
The Carillon had excellent service from start to finish. I visited the resort for a spa day and left feeling relaxed and refreshed. The ladies at the spa were extremely helpful and professional. Christina and Shelby explained all the services in detail to me, their customer service was exceptional. Highly recommend and will be visiting again very soon.
Great location and accommodation
Great food, great views
The spa is very underwhelming. The only spa I have ever been to without a single flower, tea offering, and where you have to go to a locker room to get a cup of water. Deep tissue massage was swedish with 4 points trigger more or less. Instead of tea I was offered a vodka drink - ghetto (and not in ghetto fabulous reference).
I order ocean views they give me tree view, when I request for what I paid just said its not available and said "the ocean its behind the tree", the price for the room not I wha you gate. Air conditioner very old and noise. I just give 3 stars for the spa and the pool very nice. for the service its rude when you call said send you somebody for fix the air never arrive somebody.
Do not consider this Hotel if you want a 5 star experiment. Upon check in my air conditioning didn’t work, TV and internet in room didn’t work, and sink didn’t work. It took a full day to have the AC fixed after I grabbed a random maintenance person in the hallway to come in. The TVs didn’t work for 3 days of my trip. My sink was clogged the entire trip. I had to go down to reception 5-6 times the first two days to check in on all requests. Each time they said they don’t see any ticket for the asks above. They gave me a $250 credit after making us move rooms on our last day of our vacation because nothing could get resolved. When moving to the new room the door handle broke and we had to have maintenance come again to fix it. If you consider any of the above to be a relaxing wellness experience please let me know why.
Really poor customer service. Not a good experience here
NOT a 5 star resort. Dated and tired furniture. Even the sofa had some big green stains and other smaller ones. MOS DEF not worth the money they charge per night. Great private beach and awesome view from the beach front suite. The main reason I didn’t give 2 stars is the staff. Very friendly and always ready to help.
This place was incredible!! From that moment we walked in Crystal was amazing at the desk helping us with our room! We booked a room that we thought had a balcony (my fault) and she found us one with a balcony ocean view. Pay the extra!! It’s so worth it! All of the staff was extremely friendly and helpful! The resort and our room were both super clean! My husband and I love south Florida but don’t love the club scene. We come to relax and decompress… with that being said this is the perfect hotel to stay at!! The beach is absolutely beautiful with food/drink service. The pool is beautiful as well and has food/drink service. The spa is gorgeous and has so many amenities to use for free including the adult pool filled with salt water overlooking the ocean. It’s truly a dream!! Lots of little shops and restaurants to walk to. And about a half hour from downtown Brickell if you want to grab dinner. We did one night :) We rented the bikes from the hotel ($24 for 6hours) and biked the path all along the beach to the end of south beach (2nd street) to eat at Pure Vida (so good and healthy:) and then biked back (took about 45min each way :) I highly recommend The Carillon!! We loved our stay so much and will be back soon!
Carillon was a disappointment. I live in Miami and Carillion Spa is advertised as one of the best spas/hotels in Miami Beach. On April 23, my Mom and I booked a room and made massage reservations at the spa. Following the massage (Lora was her therapist) my Mom realized that she left her diamond necklace in the jewelry tray in her massage room. She was asked to take it off for her massage. This necklace disappeared and when I tried calling the spa, I was informed that it was never found. Keep your eye on your valuable in this place. Another note, when we ordered drinks are the restaurant called "The Stand", we didn't like them and sent them back, we ordered a 52 dollar bottle of wine instead. After this, the restaurant manager came up to us and informed us that will be charged for the drinks anyways because "bartender made it according to the description". Carillon advertises itself as a 5 star hotel, but this is definitely not 5 star service. I have never been nickel and dimed like this anywhere. I will not be coming back to this place.
Maria the attendant in the Spa is always more than attentive and helpful. She constantly made sure we were comfortable and made the experience a 10. We loved the facility. Massage with Dino was a WOW. All Spa circuit equipment was working. Valet parking perfect. Stephania in the front reception and booking went out of her way and made everything simple. Beautiful and welcoming personality.
I was blown away by the Carillion Resort day pass. I have been to many spa resorts throughout the world and here in Miami Beach in particular, because I am a local and sometimes, there is no place I'd rather be than a home; here in Miami! I have experienced the Four Seasons/Surf Club in Surfside, Ritz Carlton's EXHALE Spa in Bal Harbour, Fountaine Bleu's Spa, Eden Roc's spa, and the Carillion resort spa is by far bigger and has more therapeutic experiences within its spa area. I booked a resort day pass when one of my girlfriends came to visit me and we felt like superstars on vacation for the day. Kiki greeted us at the front spa desk when we checked in and Bonnie at the Cabana pool made us delicious top-shelf margaritas and since it was Taco Tuesday we had the Mahi-Mahi tacos by the pool; but FYI, mahi-Mahi was THE ONLY taco option, still it was yummy. 2 drinks and 2 taco plates with a side of fries cost us about $120. I think this is expensive but it is quite comparable to the rest of Miami Beach's poolside lunches. The spa features heated, crystal lounge chairs alongside its whirlpool-this was SO relaxing and cozy. I will go here again on a rare, rare cold Miami day when my next friend or sister comes to visit. The resort/day pass at Carillion is worth the $100. The service was kind and friendly, the Cabana pool is ideally situated along the beach path and the Spa is really top-notch. If I had to make an adjustment, it's that the Carillion spa is dark; dark stone, dim lighting-the Four Seasons is beautifully lit with white marble but it's small. I would suggest bringing your own hair care products, soap and oils, I did find that their product line was not of good quality.
How in God's name did yhis place become a member of Leading Hotels of the World? Few words, outdated, dirty, Room a/c didn't work (77 in the room), beach does not open till 10, you have to walk through ankle deep seaweed to get to the water. LHW should be ashamed.
Front desk lady is very rude and disrespectful
What an amazing way to spend the day ????, I was impressed by the quality of customer service provided by the staff. The space was very clean and the aroma throughout the spa was tranquil. The stand restaurant was also amazing everything was amazingly fresh and served smoking hot to the table. I will plan another day on the beach at this location
Terribly rude staff and poor service all round. Every single guest or resident you speak to agrees and is extremely disappointed by the poor service. The boys working at the beach have disgusting attitudes - how they are allowed anywhere near a “5 star resort” is beyond me but don’t be fooled - it’s not a 5 star resort. It’s -2 stars. Front desk has some aggressive and rude ladies too, unfathomable that they are allowed to work in a hotel. They also look extremely unhappy and depressed to be here. Spa staff were also abysmal (and so was the spa - very dirty with poor service. This is not a spa!!!)
For the price, this is probably one of the best high end hotels to stay at in the North Miami/ North Beach/ Surfside/ Bal Harbour area. The proximity and views are amazing, the beach walk is great, plus 2 pools and an incredible fitness center with a rock climbing wall that overlooks the beach. The spa is wonderful as well. The rooms are among the best I've stayed in with top end appliances and bathroom decor (see pics). All of the service is top notch most of the time (everboday has a bad day, but rare here) from the valets to the bellmen to the housekeeping and even the maintenence people - our AC wasn't working right and they were there immediately to fix it. This is now our 4th stay and for the money, location and ammenities, I can't imagine staying anywhere else. For more about the restaurants in and around the hotel, see my other reviews in the area.
Shocking service - staff that have no clue how to behave in a 5 star hotel. Appalling - if you’ve been here when it was Canyon Ranch - run a mile!!!! The ladies at front desk look miserable and one of them admitted to being very loud. She practically screeched when we want with a complaint; very argumentative lady with a bad attitude and overall in this hotel, they just don’t know how to behave. One of the other ladies at front desk looks like she’s half asleep most of the time and looks very bored / unhappy to be here (they all do; everywhere in this hotel). At the pool, they gave me a dirty towel. Didn’t offer to replace it when I pointed it out - they said no it’s clean. They don’t have anyone working at the 5th floor pool and when we told the spa reception , they didn’t even apologise, and the front desk lady argued, “no we don’t have anyone working there it’s an adult pool”. Ok, but then how do we get fresh towels and set up?! The service at this hotel is below 1 star - the staff should not be working here. God knows who hired them and where they found such people. They must have come from 1 star hotels. If you’re looking to book in Miami - run a mile from this hotel. It’s awful and you won’t imagine anyone in their right mind could give it anywhere near 5 stars. The people working here all look stressed, unhappy or angry. Argumentative, with bad attitudes and don’t know how to behave (or smile). Try St Regis Bal Harbour instead - just down the road. Much better. Staff know how to behave and are classier.
THIS PLACE IS AWFUL!! I am here to say how disappointed I am that I chose this hotel to spend my weekend. I looked for a 'spa hotel', only because my husband and I were expecting a relaxing place with all the massage and treatment options. When I arrived, I was already frustrated with the initial service, because for the price we paid for two nights, we usually get much better service at other hotels. We pay a high price for our stay because we expect a superior level of spa care and treatments. To my total disappointment, we arrived at the spa to see the services and we didn't get a good reception or explanation of the treatments. The spa was full and there was no possibility to book a massage or any other treatment. In other words, we came from Orlando to Miami, just to enjoy the spa, and we didn't get any massages. If it was just to stay in a normal hotel, I would not have chosen this one, nor would I have paid that amount, for a hotel where the room is not good, and the towels in the rooms are not soft. this is an ordinary hotel, nothing special. And even when I arrived at night, there wasn't even a bottle of water in the room, in a hotel that claims to be 'wellness'. If you say it's a 'spa hotel', you should give priority to guests, because we're paying for this differential. Now, I would like to go back and choose the other accommodation option that my travel agent recommended, the Mandarin hotel, which would certainly offer me a complete relaxation experience. The expectation you create on your site does not match what is offered here. I talked to the manager about what happened, and he said there was nothing he could do. Please!! Don’t spend your money and your time here!!
This place is clean and one of the best Spa in Miami. I would love to thank Maria Noriega for her excellent care to all the ladys in the Spa. She is a hard worker woman with a beautiful heart. Thanks again.
A Healing Haven I spent a few days at the Carillon Miami Wellness Resort a little over a month ago. My father had just died and I needed a place to land and grieve and process before returning to New York. I'm late to write this review, but I wanted to say that I couldn't have had a better stay. The actual property and amenities are all 5 star amazingness, that's obvious - but the other aspect that you can't put a price on, no matter how nice or expensive or fancy a hotel is, are the PEOPLE who work there. I was astonished by the care and concern and personal service I received from all of the incredible staff members at Carillon. The overnight manager, Carlos, who greeted me upon arrival, was so kind and made sure I had absolutely everything I needed during my stay, even checking in on me the next day to see how I was doing. Thank you, Carlos!! Then there was Kiki, Chris, Hugo, Krystalene, Hero, and Renee, all of whom went out of their way -- even when they were handling other guests' requests, to provide top notch service. There were the lovely attendants at the spa, the two Marias, not to mention the unbelievably healing massage I received from Alexx. In short, my time at the Carillon was beyond special and healing - as I moved through one of life's most painful passages, I was taken care of, made to feel special, and again, just treated with so much kindness and compassion. I'm sorry I don't have all staff members names, but thanks to EVERYONE. I will never forget my time at Carillon-- and I also can't wait to return!!!!
If you’re expecting the Miami Beach version of a Canyon Ranch or a Miraval, you’re going to be very disappointed (as I was). This is not a “wellness resort”… it’s an ok hotel with poor service that happens to have a nice spa and salon at the same address. The hotel food is terrible… and when I ordered “room service” it came in a paper bag with plastic utensils. The front desk encouraged ordering Uber Eats as an alternate when all the dining options were closed. The spa and treatments are pretty decent (the facials and massages I got were great - and the therapists were awesome) but the “wellness concierge” is not helpful in doing anything besides reading their website to you, and definitely cannot suggest best treatments based on your health goals. I couldn’t get any good responses to my questions about their fancy/high-tech touchless wellness options. I was mostly disappointed because I would have liked to have taken advantage of their options in a holistic way - but never found that anyone was interested enough to walk me through those options in a knowledgeable way. Overall, it was a pretty location with good amenities…. but this is Chipotle (enjoyable enough) posing as Fine Dining.
I have tried contacting the spa at this resort for over 2 weeks now. I have tried calling at different times, different days of the week, even from a different phone number. NO ONE has ever picked up the phone. EVER! I’m trying to book several services and I have never been able to reach them! It’s ridiculous. The voicemail says to leave a message but I do not answer calls from unknown numbers, which would leave us in a perpetual phone tag.
Great location great building!
The entire staff was very pleasant and the room was very clean. Spotless! Made me feel like at home. The manager Felix went out of his way to talk to us and answer questions. We also loved the dining experience. The executive chef Rosarrio came to greet us and was very warm and welcoming. Overall a great experience. Will look forward to booking a wellness vacation soon.
Jacqueline Del F.
Arrived at the spa only to learn that there was a mistake made and my appointment (along with my friends') was never created in the system. Unfortunately, this meant that we couldn't get our massages as the therapist was fully booked. Then came Betsabe, the spa director. She took a difficult situation and made it great. She still allowed us to have a spa day and booked us for another spa day down the line with our therapist. She was thoughtful, helpful and just overall great. The spa was also amazing. Overall 10/10.
This place does not not match the pictures AT ALL. The rooms were outdated and the furniture was stained. Looked NOTHING like the pics on the website. The restaurant had VERY limited selection and the pool at the cabana wasn’t opened. A $600 hold was added to our card without our knowledge as well. When I called the front desk and asked why, I was told its held by the hotel just in case we made any purchases at the resort, it would be charged to our room and deducted from the $600. They do this without telling you and say that it’s returned back to you upon your departure if you don’t purchase anything during your stay. The spa had no openings for a massage reservation during our stay as well so that part of our trip or reason for staying was pointless since we couldn’t use the service we came there for. The only part we enjoyed about this hotel was the private beach. The service on the beach was nice and we enjoyed lounging on the beach in the sun. Other than that, don’t waste your money staying here. You can get better for your money some where else in Miami.
Pia Josefa Marisol Vidal C.
Hello, I am staying with you from Sunday January 9 to Sunday January 16. CONFIRMATION NUMBER: 6973SC064594 I want to mention how unpleasant my stay in this supposed resort has been, I have spent two nights among garbage and filth because my reservation does not include cleaning service in any other hotel I had seen this happen to me that this category I do not offer cleaning service for try to clean the garbage bags a bit by doing the toilet myself under the reception where I ask where I can vote the garbage and they tell me outside that I had to leave the hotel to vote and garbage includes toilet papers. I had to buy chlorine to clean the bathrooms. Also to mention that the receptionist did not give me a solution to the problem, making my stay even more unpleasant. the receptionist was not friendly when I asked her Mention that the room assigned to me 801 the sink is clogged and the bathroom has low power, the dishwasher does not work properly, it does not look like a hotel, it does not look like a 5 star hotel, I give it 3 stars . even a hostel is better than this resort I request a solution to my problem since the only thing I want is to leave after this uncomfortable place.
Great hotel! Beautiful amenities! Beautiful water! Super clean! Great spa!
Beautiful views, great spa and pools. Love coming here.
Everything you could desire in a beachfront resort - several beautiful and warm pools, amazing beachfront location, kind and friendly staff, easy access to beach chairs and food/beverage service there as well. Definitely will be back!
Very nice resort
Was really disappointed this time at the Carillon. I've stayed before and had good experiences, but the service has gone so downhill. It would be fine for a 2-3 start hotel, but when you are paying close to $1K per night, you expect to at least have wifi. Esp in today's world, where everyone works remotely. So, that was frustrating. The Strand restaurant food quality was terrible and it took min an hour to get anything even though there was no one else there. The one waiter would disappear for 30 mins at a time then be very rude when we asked for anything such as water refills which we'd been waiting on. Then the power surged and our room keys stopped working, so we had to be escorted whenever we went to our room. When we left we lost something in the baggage room, and couldn't get in touch with the hotel despite calling multiple times for it (no one answers the phone when you call!) Overall, for what we paid, I was pretty annoyed.
I visited the spa and had a wonderful massage with Andrea. The Himalayan Salt Stone massage was very relaxing and soothing, just what I needed to destress. The rest of the amenities of the spa were also nice.
My sister and I spent a weekend here to indulge in some self-care. The staff was just amazing, no judgmental attitudes here. Everyone including the guy who came up to fix our tv remote was so nice. The guys who set up the beach chairs and restaurant staff remembered our names even though we were only there for a long weekend. Staff like this make a place like this one we will return to every year.
I honestly NEVER leave reviews, but since I just called the Hotel Front Desk to inquire about the type of mattresses they use, I thought it might be nice to let others know how wonderful and restful our experience was. We are very picky and accustomed to the nicer things in life, and the Carrillon did not disappoint in any way. The full size high end apartments, and the grounds, common areas, gym, and pool areas were wonderful, as well as the food at the onsite restaurant. A+. We will stay there again when we return. The staff was superb as well!
I booked my wife and niece a day here for a birthday celebration, and they couldn't stop raving about it. A pool pass gets you access to two pools (one with a restaurant and bar), chaises in the sand on the beach, and the "hydrotherapy circuit" inside the spa. My wife said they could have spent all day on the thermal loungers. And after a day in the hot Florida sun, what could be better than a herbal rain showers and igloo room? I'm definitely booking this place again to win more points with the wife.
I purchased a Resort Pass day pass to celebrate my husband's birthday. While the spa amenities were great, when we went to beach and got our chairs they were severely understaffed and we had to speak to someone on 3 occasions to place an order. After waiting at least 35 mins we were able to order. We have now been waited for over an hour and a half and did not receive any food so we cancelled the order! To add to this problem, when I tried to order a drink I was told the blender was broken so I could not get that drink I wanted? They only have 1 blender to make drinks when you have a full drink menu? We came expecting 5 star accommodations all around and that is definitely not what we received. We will not be coming back to this hotel. Very disappointing!
Very unpleasant experience I finally got a chance to go to the spa and was forced to wear a mask. I could not breath I later had to go to the hospital when I had a panic attack and was told it was caused by severe oxygen deprivation. I will not return to this hotel ever again
Pros: location to the beach and spa. Cons: I am having issues with my billing. During my stay, (2) separate staff confirmed how much breakfast credit I had. However, after receiving my bill, I was still charged! Plus, there were other issues with my bill. After multiple attempts to call the desk and several left messages over the course of 1 week, no one returned my calls. I reached out to the billing department regarding this issue and other billing problems, and they forwarded the emails to the front desk. Again, after over 1 week of calls and email, no one from the front desk has even replied! Their customer service and support is a joke and scam!
I was at the spa today and had the Himalayan salt and stone massage. It was such an incredible experience. Believe me it was worth the money I paid for. My massage therapist name is Andrea. If you happen to be there and want a good massage please ask for Andrea and u will not be disappointed. She really knows her job
Quiet hotel with beautiful rooms and views, great beach and rooftop pool, and the entire staff, from valet to management, was warm and professional. The spa was also lovely, I had a massage with Curtis and it was extremely relaxing. Overall a great place to stay if you are looking for a more laidback trip to Miami.
Spent a lot of money a night and was very disappointed. The bathroom was broken and they did not fix it. This was extremely frustrating. When asking for a different room or a discount, there was no one to talk to.
Not impressed. On a weekend, they were out of bottled water, mint for mojitos, restaurant was closed from 11-12pm, etc. Mind you, we were offered the bottle water and mojitos by the staff, and then they were out ???? The guest services told us no restaurants were open past 1030pm in the area - well, we found at least 4 within 2 blocks. The room is clean-ish and nice but nothing special. We waited for more than 1 hour for food at lunch, other people were served before us when we arrived at least 30 min before them. This is not a 5 star hotel. I’ve been to a 5 star... this is far far from it.
This place is special! Definitely recommend.Spacious rooms · Quiet rooms · Great hotel bar · Thoughtful amenities
Terrible service no one responsible for the damages made. They lost our car keys and make us loss two days of our vacations and didn’t do anything about it. We even had to pay our uber rides. Do not go to this hotel terrible service
Clean! Attentive staff! Beach and Pool staff excellent! Every dining experience included great food and selections. The long, tall windows displayed a beautiful view of the ocean. The spa staff was knowledgeable and my first experience with Touchless Technology was amazing. The Prism Light Pod was perfect to renew my mind from the stresses of life!
Let's start with doors that didn't work in my bathroom, toilets that were not appropriately cleaned, the first breakfast that had only one server and took almost 2 hours to get completed, a valet service that took 30 minutes to bring my car, a waitress that forgot we were there and we left and she was horrified that she forgot us outside to the best part of the horrible weekend - we got pushed around and into a fight with the restaurant staff the second evening. I travel a lot and as I said, this was one of my favorite properties. Even though the first day everything had gone wrong, the second evening we decided to meet my sister and some friends at the bar. My wife and I ordered some drinks, and we were enjoying them when my sister and friends showed up. The bar tender was attentive and made us amazing drinks. The fellow working the front told us that we were crowding the bar (even though nobody was there) and asked us to move to some small tables by the entrance. BTW - total attitude during the request, but we complied given COVID rules and concerns. We moved all our drinks ourselves, and I even took a list of additional drinks from my guests to the bar tender who made them and brought them to our little tables. A few minutes later the same guy that moved us to the small tables told us that we had to go sit outside to which I replied - NO!. You sat us here, made us move everything and now you want us to go out in the heat, I said I refused to put my guest in the heat. He got more belligerent and started raising his voice to me. As you can imagine this escalated quickly and I asked him to leave us alone or things would get ugly. Finally he left stomping away and by now we were horrified and decided to leave. To finish our experience the next morning decided to have breakfast in the same restaurant, the hostess sat us down, the waitress took our drink orders and then FORGOT ABOUT US outside. We decided to take out bags and leave this horrible hotel so we went to the Valet where even though nobody was waiting they took half an hour to bring our car. Thanks Carillon for ruining my weekend visit with my sister - I urge everyone not to go to this property - Miami Beach offers some amazing lodging - this is no longer an option for us.
Awesome facilities, a great team, and an experience I'll remember forever.
If you think this hotel is a 5 stars hotel (as i thought) you failed to the trap,this hotel do False and misleading advertising, because the spa here (which is closed because COVID)is rated 5 star and all websites show this hotel as a 5 stars hotel as well, When you arrive here and you realize after few minutes that the front desk not functioning, and the front desk never ever answer the phone (with the excuse that they are serving other people) , than you go to the pool and the beach and than you realize that they aren’t any chairs available not in the pool and not in beach you starting to ask yourself if this is really a 5 star hotel, so I called the hotel and asked them how come a 5 stars hotel is functioning like this ? they are telling me that this hotel is only 4 stars hotel if you check the forbs website and they are not responsible for what other website(like google,Booking.com,hotels.com star rating and the misunderstanding happened because the spa is rated 5 starts(a class action lawsuit should be files against this hotel for False advertising ,publishing, transmitting, publicly circulating an advertisement containing a false, misleading, or deceptive made intentionally or recklessly to promote the sale of property, goods, or services to the public)
I had a Himalayan salt stone massage with Curtis, and it was excellent! I would definitely recommend!
(Translated by Google) I was looking for something closer to the beach, to the ocean. Cool hotel, everything is clean and comfortable. The staff are friendly and helpful. The prices are also lower than in neighboring hotels, although there is not much difference. (Original) ?????? ???-?? ??????? ? ?????, ? ??????. ???????? ?????, ??? ????? ? ?????. ???????? ???????????????? ? ??????????. ??? ? ???? ????, ??? ? ???????? ??????, ???? ?????? ??????? ???.
The quality of the hotel did not warrant the lofty price per night. If you are not a resident of the property you are treated like a second class citizen. Pools are off limits if you are not an owner. The food at the only restaurant was bland and lacked creativity. I had An aggressive encounter with an employee and I am still waiting for a general manager to reach out to me to rectify the situation. The hotel is not within walking distance to any decent restaurants/shops. Nearly the entire staff seemed bothered and preoccupied. Extremely disappointing for a “5 star” hotel. I would Not recommend staying at this below average hotel.
Chloe Li Q.
Not our favorite anymore! Without taking to us directly to find out the whole story, without knowing how much stress we had to deal with, and without wanting to learn what can be done to improve the service, the “executive managing director” of Carillon Miami sent us this letter accusing my husband’s “behavior” shaken his front desk employee. When you are paying over $1,500 a night at a hotel, you would expect the professionalism of the staff to be at a higher level and the golden rule of hospitality “the customer is always right” be applied. Not the case here. Instead of training the staff to be more efficient, caring and professional, and also find out what really happened, this so called “executive managing director” Mr. Fernandez just went ahead sent us this letter. I don’t know what can I call his “behavior” as someone in charge of the hotel. That says a lot about this place. Carillon used to be our go-to place, among all the beautiful hotels we could stay at in Miami Beach. We spent numerous birthdays, holidays, vacations here. We loved this place to the bone. We recommended it to many family and friends. We knew everyone that worked in the restaurant. Unfortunately, it apparently changed the management since March 2020. This trip left a terrible taste in our mouth.
We have visited the Carillon before, and I was surprised to read some of the negative reviews, enough to consider re-booking my trip to another hotel. Glad I relied on my own past experience and kept my reservation. We arrived early and were quickly checked in by the wonderful Simone W. at the front desk (who was helpful and on point each time we had to go to the front desk). The hotel follows Covid protocols and limits the number of people in the elevator, mask mandates and hand sanitizer throughout the hotel (including the elevator). The room was clean and had everything that we needed, and when or if we needed extra towels etc, you can simply put in your order on the room tablet and they bring your items up shortly. Beach set up also followed social distancing protocols with chairs spaced out. A big round of applause to Markison and Jamal who were attentive and kept cool even on the busy hectic days. Geri E. on beach service, even eith a mask and sunglasses, you can hear her smile as she serves, even on the hottest of days. It does take time to get orders, but considering the bar is up by the pool and there are only 2-3 servers, taking a the orders, I suggest putting your order in early as by the time you get them, you'll be ready to eat or drink. The beach staff is slightly understaffed, however even with the limited assets available, the do work hard and do a phenomenal job. Thank you to Simone, Markison, Jamal and Geri for a wonderful week long stay, we will certainly be coming back!
Fantastic place, always recommendationFamily-friendly · Great hotel bar · Historic building
Relaxing experience. Spa was amazingFamily-friendly
So all of the reviews are true, both the good and poor ones in all honesty. Pros: location, room, building and grounds all well-maintained and beautiful. Cons: Registration/front desk was awful. We didn't the room we were supposed to have, they were argumentative, didn't follow up, asked if they could move us but didn't, etc. The restaurant was overpriced and served fries with most meals so not sure about the "wellness" part of their marketing. Fitness classes were "in-suite" meaning, you did yoga on your carpet (eww) in your room. Not really as advertised. I asked for a schedule prior to arrival and wasn't given one since it was "subject to change". But! We loved the location being mid-beach and it was quiet for the most part. If you are NOT a dog person this place is not for you. Many, many dogs there with some noise but we didnt mind as dog owners.
Buyer beware!! This resort is also a residential property!! From the moment you arrive you will know something is wrong with this property from no lobby to no service!! Wish we had never come!! I hate writing reviews but guests need to know that they will not be welcome here!! The staff will lie to your face!! You will be told that you are not allowed in really any area from the guest pools to the public work out programs!! You will have no service! If something is broken in your room it will not get fixed!! There is no management! No one will return your calls!! The inmates are running the show here! Obviously the staff has been paid off by the residents to make your stay as miserable as possible!! As a doctor from a safety standpoint, no cleaning is done here. Hand sanitizers all empty! We brought along our own spray and had to continually clean everything! Nothing was sanitized. Even beach chairs and tables were not cleaned between guests!! We never ate here because of that, and we cancelled all of our spa treatments because it just is not safe here in Covid! As a doctor I really just needed a vacation! However this was not that!! So sad to have wasted a vacation on being aggravated all the time!! I have traveled the world and only stay in 5 star resorts, but this is not that!! Do yourself a favor and avoid this place!!
Front desk staff were excellent, from there, not so good. Everywhere you go they ask if you are a resident/owner, if you’re not they treat you not so well and put all kinds of restrictions on you, from where you can sit on “ their “beach to when you can use the pool on the 4 th floor. We had a 2 bedroom suite on the 10th floor, the sinks in both bathrooms were clogged, calls for maintenance went unanswered.... You don’t get what you pay for here
I want to mention lack of non promotional real experience reviews, I was looking for before staying there. My first question was if it is family friendly and if I can bring my kids there. Turns out Carillon is really family friendly resort, where everyone in the family can find something fun to do. private beach ??????, pools, hot tubs, activities. Publix next door, and tons of dining options. Place feels very safe with visible security guards. Do not forget to tip beach attendant and be respectful to staff working there. They work hard to make everyone happy..
This is very nice smaller hotel. It was not crowded at the pool or beach which was nice, and didn’t have to wake up at 7AM to reserve a chair. All of the employees were nice and friendly and would defiantly would stay here again. There are many places to dine by the hotel and there is a Publix across the street with a liquor store. Well done Carillon you are a top choice pick for us.Spacious rooms
Nicole Shelley Greenidge P.
I tried two of the Touchless experiences and they were just as amazing as a traditional spa service. If you are skeptical about getting spa treatments because it is traditionally a “contact sport” then think again. The Carillon is anything but provincial. Being a spa fanatic, Safely say that the office services that I have never seen anywhere else. I had infrared treatment and sound light therapy which was all touchless. My cells were completely rejuvenated, my mind completel...y clear and my body felt lightweight and just completely recharged in the most indescribable way. I was in such a deep state of relaxation that all my physical stress and anxiety were non existent. I couldn’t even try to be stressed or anxious. It was bliss. I went in stressed and out completely stress free in under two hours and I had minimal contact with a therapist. It was all done with state of the art equipment designed and programmed to give you a customized service for you. Additionally, because I was restoring my body at the cellular level, my immune system was also fortified leaving me free of the anxiety of getting ill from COVID19 . I asked a bit more about what else they were doing yo keep me safe they told me that they even apply sanitizing systems to the air as well as surfaces at the resort and spa which kill bacteria upon contact so you’re constantly in contact only with purified air and sanitized surfaces. This is a safest I have felt in a long time. I can’t wait to go back. See More
This is our second time staying at Carillon. The property is beautiful and the pools are very nice. The gym is spacious with 24/7 access. The spa is one of the nicer ones we’ve visited although some features are not available with COVID restrictions. When we arrived, we had to wait about 3 hours for our room to be available to check in which really messed up our dinner reservations. We went down to get a chair on the beach while we waited, big mistake! There was a waiting list for a beach chair with over 15 parties ahead of us. Needless to say, we never got a chair on the beach. That is completely unacceptable. If the chairs are in such high demand, more should be added. The room itself was very nice as usual. There is a kitchen with fridge and living room area with couch. The bathroom has a large tub and nice tile shower. Dropping off and getting your vehicle from the valet is very hit or miss. More times than not there was no one readily available or present. The one improvement is that you can request your vehicle using your electronic valet ticket via your phone instead of having to call.
Carillon is top-notch! From the extremely kind and professional service, to the beautiful beach and views, to the elegant interiors and amenities, this is the luxury wellness experience you've always wanted. And of course, the spa is unparalleled. I had two wonderful massages during my stay that were divine from start to finish. What is unique for such a high-caliber, luxury experience is that there is an incredibly peaceful, unpretentious, carefree vibe about the entire premises, including among the staff and guests, so that you feel completely at ease and grounded. Would give more than 5 stars if I could! While the thermal hydrotherapy spa was closed due to CDC restrictions during the pandemic, now I have only more reason to go back :) I should add that the location is also very convenient: There's a supermarket right across the street from the resort, which makes home-cooking or eating healthy while traveling very easy (the suites have kitchens). You can make your stay as high- or low-key as you like!
Great wellness Spa and red light therapyThoughtful amenities
Love this hotel. Nice size rooms, very clean and the staff was great. Andre went above and beyond for us.. Thanks Andre, see you again soon!!!
Isabel Rezende Da Silva C.
(Translated by Google) The hotel is excellent. Super well located, clean, brand new, the room is excellent and has a great kitchen. Ideal for staying with young children. There is a publix right in front, a Brazilian restaurant 1 block away and 1 wallgreens too. Loved it (Original) O hotel é excelente. Super bem localizado, limpo, novinho, o quarto é excelente e tem uma ótima cozinha. Ideal para ficar com crianças pequenas. Tem um publix bem na frente, restaurante brasileiro a 1 quarteirão e 1 wallgreens também. Amei
It’s a lovely place. Relaxing, with nice view and many offers. I’d like to stay 4everNice swimming pool
(Translated by Google) I've been here with my girlfriend and friends. A luxurious and relaxing place. Clean, well organized and very nice rooms. Definitely a fantastic holiday. I hope to return there soon. Recommended for everyone! (Original) Sono stato qui con la mia ragazza e degli amici. Un luogo lussuoso e rilassante. Camere pulite, ben organizzate e molto belle. Una vacanza sicuramente fantastica. Spero di ritornarci presto. Consigliato a tutti!
I had a delicious smoothie from their "corner store" to relax on the beach before my massage. The staff was very attentive and kind. Carlos recommended the deep tissue sports massage ???? after asking about my concerns. Curtis gave me the best massage I've ever had! I headed up to the rooftop pool to relax after. Wonderful experience.
I did the 50 minute well this massage and it was life-changing. I also did the infrared bed treatment and it was so amazing. Jack is so nice and knowledgeable. Ask for Lydia S when you get a massage she is amazing! So worth the money and experience!!
Came here to celebrate my wedding anniversary and we enjoyed it. Wonderful staff, and beautiful hotel.
Great course without having to travel too far
Usa Horse Ranch (Usa Horse R.
2020 C19 Do not go One Star Rat Hotel no good staff ????????????????????????????????????????????????
Love the place in terms of activities, but they do not honor their promotions which is very misleading to customers and do not offer free breakfast even for ocean front rooms. Not a lively place but definitely great to come and relax.
Read before you stay at this place. They are a total mess with their guest service/ reservations! We stayed for a romantic getaway as a couple only to be wakened up by the night manager Brenda at 6.30 am!!!! We have two young children and due to the work schedules, we don’t get much sleep. Based on good reviews we decided to stay at this place to regenerate and finally get enough sleep. At 6.37 am sharp Brenda was ringing and ringing on our landline until we finally answered letting us know that we requested a wake-up call and so here it is!!! But we did not!! Never!! We use our cell phones as alarms! That Sunday morning, we wanted to so sleep longer to finally get some good morning sleep! They have a mess in their papers/reservations and they had a note on their system that we did request a wake-up call at 6.00 am! Which we never did! Now, hypothetically speaking, even if we would have requested it (although we did not) they would fail that request too because they called 40 minutes later than their imaginary wake-up call time. Causing us to miss a flight or meeting or whatever. It turned out someone else who stayed in the same room a night or two before requested the wake-up call, they put down a wrong date and then didn't bother to check that we (entirely new guests) indeed asked to wake up so early on Sunday morning. I would expect a better service from a 5-star hotel with a price tag of over $1,000 per night. Brenda offered a 2 hour extended check out which we have declined but no one can give us back the time for morning sleep. Once up, we can't go back to sleep. The food at the hotel was mediocre, to say the least. The European inspired spa was very dated! One shower out of three was out of order. Foot massage pool was broken and they did not even bother to drain it so you could see the soap from a previous person. I have been to many European-style spas (in England and Austria) and New Zealand but this is the worst by far. I do not recommend this place.
My daughter and i got lucky booking a place at the last minute on Presidents day and they even gave us $100 credit for checking us in a little late so our expensive $99 late lunch was free! We loved the free amenities like the spa we took full advantage of and loved our suite with very comfortable bed and extra room with kitchen for just the 2 of us! I enjoyed the lower body blast class in the morning while my daughter was sleeping. This is my 2nd time there and will make sure to be there again!
I haven't had a chance to stay yet because of a personal tragedy that occurred right before my stay. Shontay and her team were so nice to work with and went out of their way to help me out at such a bad time. I WILL definitely be staying with them this summer. If their personal service is any representation of how awesome the resort is...I know I'll love my stay here.
great spa, great massages.
(Translated by Google) The hotel was very clean but when I left my Uber they didn't help me lift any bags and they charged me a tip (Original) Muy limpio el hotel pero cuando me retiro mi Uber no me ayudaron a alzar ninguna maleta y me cobraron propina
Maria Fiallo M.
Amazing experience. Great staff and one of the best spa I've been to!
There's a reason that big celebrities stay here. None of them want to stay in South beach because of the tourism nature. The neighborhood of north miami beach is the place to be now an the Carillon is the number one resort hotel in Miami Beach these days!
Snack was good..but with wine and drink as displayed was$84
Professional staff, great service, amazing amenities, delicious food!
For the most part I had an enjoyable stay. I had an unfortunate experience in the Spa that was originally brought to managements attention. I hope the issue is resolved!
(Translated by Google) Excellent in every way. I loved. Everything (Original) Exelente en todos los sentidos. Me encanto. Todo
Angel Juan Martinez V.
(Translated by Google) I loved it. Extraordinary swimming pools, perfect attention of the employees and especially the unsurpassed spa area, where María del Pilar Noriega stands out for her diligence and professionalism, aspects that we highlight. (Original) Me ha encantado. Extraordinarias piscinas, perfecta atención de los empleados y en especial la zona del spa, insuperable, donde sobresale María del Pilar Noriega por su diligencia y profesionalidad, aspectos que destacamos.
Luis Marcelo G.
Beautiful apartment, excellence in services in the complex, attentive and friendly staff at all times
If I give it a 5, they might stop being an awesome place even though they deserve it
(Translated by Google) Excellent hotel. The rooms are large suite type. It has a supermarket in front and a Walgreens very close. (Original) Excelente hotel. Las habitaciones son grandes tipo suite. Tiene un supermercado al frente y un Walgreens muy cerca.
Enjoyed 1 hr Floatation at the spa, helped with muscle soreness a lot. I chose to turn light and sound off. The tank is modern and big, I am 6'4" and fit comfortably.
Very relaxing massage & scrub! 5 Star Service. Excellent Spa and pool facilities! Must return for longer stay next time. My wife and I thoroughly enjoyed it. Great Overall!Thoughtful amenities · Family-friendly · Romantic atmosphere
An amazing resort with great amenities. Overall a very pleasant stay. The reason for three stars was two separate horrible experiences in the cafe. A young man working there was incredibly rude. When I told him that the item he had made me was made wrong, he began to argue with me that he made it right. That kind of customer service does NOT match every other part of this resort. He also pre-makes juices when the whole point of a FRESH juice is to get the nutrients in the first 10 minutes. He definitely needs to treat his customers better. I did not return to the cafe after that experience and would not recommend it while he is working.
Here for girls spa day. Wonderful spa with knowledgeable staff. Pool staff very attentive and take extra care to ensure your comfort. Food at pool was great (as were the drinks) and delivered to our lounge chairs in hotel gift bags. Found this gem on www.resortpass.com and will be back next time I’m in Miami!Thoughtful amenities · Luxury bath products
Still the best.. this is a great place to spend the day full of relaxation by the fantastic features the carillon is known for. Get a massage and you get to hang out all day!
Cleo Rodrigues R.
(Translated by Google) I loved (Original) Amei
Love this place!! The attention to detail and amenities are incredible. I Am obsessed with Claudio’s Zumba class and Paul’s ballet class. Leah, Alicia and Sarah are also top notch professional instructors who make the classes so fun and perfectly challenging. Spending the mornings exercising and the afternoons at the pool, beach and/or spa make this place such a perfectly balanced time away from the hustle and bustle.
Best Day Spa every
Always an amazing experience Meets was amazing in technique and professionalism. I've enjoyed this property entirely with different events and definitely will return.
Beautiful and convenient location, right across the street from Publix and Starbucks, and a beautiful room (we stayed in a suite with a kitchenette because we have a baby and knew we would want to cook in room). Terrible service. Rude, unhelpful staff who acted indifferent at best when we made simple requests, like asking for a sharp knife to eat our steak with, or when we had to wait nearly an hour late at night to receive a sheet to go on the stained pack n play mattress. Go to Acqualina up the road for a much better customer service experience (we stayed there a few months ago and were wowed by their team). Carillon gets a 5 for location, but 1-2 for customer service.
Service, rooms, restaurant location..they have it all!
The spa is very old school and the manager on site was wearing basketball shorts in the office. So unprofessional.
We had a two day stay here and it was wonderful very clean, wonderful staff and the bed was so comfortable. Great location too!
Michael Anthony A.
I liked it better when it was Canyon Ranch. However, their spa is one of the best in Miami Beach. Rivaling that of The Standard and Russian and Turkish Bath.
(Translated by Google) clean friendly staff a little expensive (Original) pulito personale cordiale un po caro
The beach team was amazing. Adriano did everything in his power to make us feel at home. I will definitely be coming back!
Psicologa Cristina M C O M.
(Translated by Google) Kkkkkkkk a funny memory .... I'm staying there .... ???? but they are great to help people kkkk (Original) Kkkkkkkk uma lembrança engraçada .... vou me hospedar lá.... ???? mas eles são ótimos para socorrer as pessoas kkkk
Rachael Marie H.
(Translated by Google) Totally recommended !!!! All the services. The ideal place to vacation. Restaurant with varieties of healthy meals, two large pools, meeting rooms etc etc. Very complete! (Original) Totalmente recomendado !!!! Todos los servicios. El lugar ideal para vacacionar. Restaurante con variedades de comidas sanas,gim dos piletas amplias, salas de reuniones etc etc .muy completo !!!
So relaxing and I had a great massage
(Translated by Google) Excellent place for relaxation and health (Original) Excelente lugar para el relax y la salud
Great spa and fitness options in a nice hotel
(Translated by Google) We are staying in this hotel, qualifies very good with other regulars, for example, after 13 ha it is not possible to sunbathe the neighboring building hides it from that time (Original) Estamos alojados en este hotel,matiza muy buenas con otras regulares por ejemplo,después de las 13 ha no es posible tomar sol el edifico vecino lo oculta s partir esa hora
Best food ever chef came to the table himself made sure everything was great and it was definitely coming back again and again...
Julio Erick Moreno M.
(Translated by Google) Beautiful everything clean excellent location. (Original) Bello todo limpio excelente ubicación.
Renzo A. G.
Great concept. Lovely hotel and Spa. The Strand is fantastic.
Nice facilities, spent a better part of the day having services, and enjoyed every minute of it.
(Translated by Google) Perfect!!!! (Original) Parfait!!!!
Luxurious great staff
(Translated by Google) Top level indulgence, crazy suites, stunning facilities (spa included in price), 4 color pools and private beach. And all for a much cheaper price than similar hotels in the area, because the hotel is near the North Shore, 20 minutes by free shuttle from all attractions and nightlife on the South Shore. (Original) ????? ???? ??? ?????, ??????? ???????, ?????? ?????? (??? ???? ?????), 4 ?????? ???? ???? ????. ??? ?? ????? ???? ???? ??? ??????? ????? ?????, ???? ?????? ???? ??? ???? ??????, 20 ???? ????? ????? ??? ????????? ???? ????? ???? ??????.
Loved it! Beautiful
Second time visiting this hotel, and both times have been brilliant experiences. The amenities and rooms really are excellent with a big focus on healthy living. The hotel is located in the quieter area of Miami Beach where it is ideal to relax in the day, and then just a short 5-10 minute taxi ride to the busier South Beach.
(Translated by Google) Comfortable very clean a very good experience and excellent service (Original) Confortable muy limpio una muy buena experiencia y servicio excelente
LOVE THIS PLACE!!!! staff are amazing very polite and caring to their guest. This resort has so much to offer for a great price and is well taken care of. PERFECT PLACE TO RELAX if you are alone, honeymoon, or with family and children. I am so coming back here!
(Translated by Google) Pleasant place unforgettable memories (Original) Agradable lugar recuerdos imborrables
Great condo hotel. Excellent choice for IPP investment. Beach property, nicely designed, well maintained.
(Translated by Google) Very exclusive site (Original) Sitio muy exclusivo
So beautiful very nice place
Jorge Enrique Ulloa N.
Very Nice staff
The room was immaculate. The staff was friendly.
Great staff..relaxing atmosphere
Very good ????!!
(Translated by Google) A very cozy place. Hair and well located (Original) Un lugar muy acogedor.bello y bien ubicado
Jose Luis L.
(Translated by Google) To be USA, a great hotel, clean and quiet, towel service and beach club very good (Original) Para ser USA , un gran hotel ,limpio y tranquilo, el servicio de toallas y beach club muy bueno
Rafy Rosa - Mud E.
A beautiful Hotel All Around
Good price and very relaxing. I wish i could go more often but im very busy. When ever i have the time this is my to go to place. Staff are very helpful and there are many options
(Translated by Google) Attentive staff. Large rooms. Clean and pleasant place. Wonderful beach and pools. (Original) Pessoal atencioso. Quartos amplos. Local limpo e aprazível. Praia e piscinas maravilhosas.
Awesome place to relax and enjoy the beauties of Miami Beach
Luxurious wellness spa
Luis A. C.
Great massage.and amenities in the Spa, unfortunately the men's Jacuzzi and Herbal Steam were both broken
Fantastic service, food that is geared for health and a beautiful location.
The service at this hotel is Insanely good, views and rooms are out of this world in a Miami sense, and the pool is very relaxing. Also got to meet the staff here the director of finance Tyler and the general manager both amazing, will keep on booking staycations here
Claudia Novaes R.
(Translated by Google) Amoooo best location in Miami Beach! (Original) Amoooo melhor localização em Miami Beach!
(Translated by Google) It is a nice place but it would be nice to finish removing the chairs from the beach, clean the place they used, the guests leave a lot of trash on the beach, and break down such a nice place (Original) Es un lindo lugar pero sería bueno que al terminar de quitar las sillas de la playa, limpien el sitio que usaron, los huéspedes dejan mucha basura en la playa, y descomponen tan lindo lugar
Very high end, no crowds on days we went there. They are focused on serving the guests. The spa is really nice, and there are a LOT of amenities there (multiple times of saunas, steam room, igloo room, different reason shower rooms, aromatherapy room, etc. Well worth the price.
Room air conditioning was not working even I call 3 times too look into it
(Translated by Google) increíble (Original) ??????
The entire experience was everything I wanted! Wonderful spa, delightful staff, delicious food, even a special treat to celebrate my boyfriend's birthday! Money well spent, don't think twice!!
(Translated by Google) First class hotel A modern and cozy lobby, invites you to stay and get to know it up close. Your exquisite restaurant and in its spa, will have at your disposal a full range of services to enjoy and not lack at all. A spin on the Carrillon will make him come back again. Thanks to Miguel Fleites for all his good attention and good energy. Greetings to the team in general. Until next time. (Original) Hotel de primera. Un lobby moderno y acogedor, te invita a quedarte y conocerlo de cerca. Su restaurante exquisito y en su spa, tendrá a su disposición toda una gama completa de servicios para disfrutar y no carecer de nada. Una vueltecilla por el Carrillon lo hará regresar nuevamente. Gracias a Miguel Fleites por toda su buena atención y buena energía. Saludos al equipo en general. Hasta la próxima.
Great experience....must go
Dayani Rovira S.
(Translated by Google) I'm lovin 'it (Original) Me encanta
Great place for lunch. Maria , our server, was excellent!! Food and drink menu short but very interesting
I thoroughly enjoyed my visit to this place. Me and 4 other people visited on a resort pass. This place is so beautiful! The campus is huge and the amenities are amazing (for lack of a better word). The food was delicious and the people were courteous and accommodating. The pool boy/server was awesome and Maria at the spa was a sweetheart. I would love to visit again and I recommend the resort pass to anyone who wants to spend a day in luxury.
Nice hotel. Good customer service
Creative-X Annick D.
The Carillon is a great place, especially for people into fitness.They have alot of classes from Yoga to Zumba and everything in between. It's a beach front hotel and you'll also have access to great food.
Awesome spa!! Went for the swedish massage with Caroline! After the massage, tried the steam room and then went for a swim!!!
Great wellness resort. Got the spa day pass and was great. The spa has a great vibe in it. Very calming and soothing. The foot soaker broke and wouldn't drain or even restart the bubbles. It just randomly happened but was great all the way through. The crystal steam room was amazing and the herbal sauna was perfect it had a lavender and I believe echinacea. The cool off shower was perfect temp and Finnish sauna was great
(Translated by Google) Excellent hotel, excellent facilities ... (Original) Excelente hotel, excelentes instalaciones...
Best wellness resort in Miami
The best spa hands down in Florida my massage therapist sabrina is the most professional, skilled and caring massage therapist I have ever experienced the entire spa staff provided the best customer service you will find anywhere in South Florida I'm looking forward to my next visit
Paellas Maikel H.
(Translated by Google) Excellent hotel.. (Original) Excelente hotel..
(Translated by Google) Very expensive and very little. (Original) Muito caro e pouca coisa.
I came only to the spa, very nice, I believe you could get more for the money in other places, I didn't like the idea that they don't let you use the phone, you have to try that shower with the 3 options, Its good to try it ones
Lots of hidden charges, very expensive.
Good service, lovely views of the beach.
(Translated by Google) Very nice building and apartment. Large and comfortable. With everything necessary. It would have to fix some maintenance details (Original) Muy lindo edificio y departamento. Grande y cómodo. Con todo lo necesario. Habría que arreglar algunos detalles de mantenimiento
Amazing spa!!! Literally the best spa I have ever been too!!! With so many options to relax from the spa, to the sauna, crystal steam room, igloo and experiential rains. Also experience the heated pool and awesome on site restaurant. It is a day well spent. Perfect for a Floridians staycation!!
Jane Yi D.
Nice hotel room with kitchen. It has a wide selection of fitness classes. The private beach is clean and well-managed.
Good service, great food, love the view
Juan Carlos M.
(Translated by Google) It is a place with great attention. And very good quality (Original) Es un lugar con una atención magnífica. Y muy buena calidad
(Translated by Google) The ideal place to rest and enjoy Miami (Original) El lugar ideal para descansar y disfrutar de Miami
Absolute luxury. This hotel is amazing, we couldn't have had a better stay.
Amazing spa day... Very relaxing with great amenities!
Love that place
Jose Ernesto Molina L.
(Translated by Google) Luxury hotel and apartments on the edge of the beach, away from the hustle and bustle of Miami Beach. The price is high compared to other hotels that are in the area. There is no free parking for guests. Although it does include breakfast in the price. (Original) Hotel y apartamentos de lujo a la orilla de la playa, lejos del bullicio de Miami Beach. El precio es elevado en comparación a otros hoteles que están en la zona. No hay parqueo gratuito para huéspedes. Aunque si incluye el desayuno en el precio.
Romeo Jones (Miami P.
Had an ABSOLUTE awesome time @Carillon in Miami. From the front door to the front desk staff to the bartender & restaurant staff. Everything was on POINT. With the selection of beautiful pools, access to the best PART of the beach, the Spa package, the Lunch at Grille and the atmosphere were just absolutely THE BEST! Thank you....Anita Reid & Marlene Evans
Great place. Friendly staff and wonderful service
Such a beautiful space! The spa is amazing,even the bath and locker areas are beautiful & well appointed! Richard can be counted on for an as amazing message experience!
Attentive SPA main desk. Friendly staff.
Definitely will come Here again. It’s a super peaceful getaway. Perfect for an anniversary trip.
Ana L. R.
This is a truly state of art and top of the line hotel. We tried the Spa for the day. It was everything and much more than we ever expected. Sonia was massage therapist and performed a lovely sports massage for 50 min. In the spa, we were given a personalized tour, we were offered organic fruits and juice and Elizabeth made sure our experience was unforgettable. Highly recommended!!
Very nice aparments
Beautiful spa amenities that they have here. Staff is super friendly and helpful
Had a pleasant experience. Best around
Penthouse is nice, can't beat the view of the ocean.
This is a stunning hotel and residence. It includes; upscale restaurant and bar. There is a full gym and exercise classes and world class spa as well. Brilliant!
IF I COULD LEAVE NO STAR FOR THIS RATING I WOULD. I DON'T LIKE TO TALK OR WRITE MUCH ALL I WILL SAY IS THIS IS THE WORST PLACE OF ALL PLACES...... RUDE AND SHADY EMPLOYEES, SHEETS IN THE BEDS WERE BEYOND DISGUSTING AS IF THEY DO NOT GET WASHED AFTER THE PREVIOUS QUEST CHECK OUT... IF I VISIT FLORIDA AGAIN AND THIS IS THE ONLY PLACE AVAILABLE FOR STAY I RATHER FLY BACK HOME THEN TO GIVE THIS PLACE ANY BUSINESS.
Beautiful location and rooms, helpful and kind staff, and a very relaxing and serene atmosphere and spa. Priced accordingly of course but very worth it.
Great massage, good pricing! The spa was very relaxing and the thermal experience was very unique! Loved the crystal steam room and the igloo.
Excellent service and facilities. Will be returning soon!
Amazing property, spa and service. A real gem!
Anthony Cottone (.
Very nice resort there every Wednesday services excellent appearances excellent everything is in working order nothing bad to say love it!
My husband and I stayed at the Carillon for one night last month. We arrived at 4 pm and were checked into a room with "city view", the room faced a wall of a parking lot. We went back down to reception and asked to get a different room. No help, the person who was at the desk was new and didn't know what to do, no manager on site to help us or her. The person managing the other desk, was on the phone for a while and kept doing her own stuff while we patiently waited for a long time. Finally my husband went up to the other person and asked her to help. She looked and told us there was only one room available with 2 queen beds. It was 6 pm and we were exhausted, so we said fine. As if this wasn't enough of a torture, I woke up with a huge rash the next morning. I called the manager and made her aware of the situation. She apologized and said she will get back to us. We checked out of the hotel. Being a physician by profession, I was concerned if the room was infested, the pest control report came negative. No idea what it was, may be an allergic reaction to detergent they use. In any case in spite of us having such an unpleasant experience Carillon being in the hospitality business didn't give a penny back. Worse customer service that I have seen.
Dari Simoza B.
(Translated by Google) Beautiful and with excellent attention 100% recommended (Original) Hermoso y con excelente atención 100% recomendado
(Translated by Google) Beautiful hotel. Very good treatment and attention and everything impeccable (Original) Hermoso Hotel. Muy buen trato y atención y todo impecable
Always wonderful! Beautiful location, incredible spa, gym, daily exercise classes. Excellent food poolside and in restaurant. Used to be a Canyon Ranch resort and is therefore equipped with the most wonderful gym, spa, massage and beauty Sertrvices, and exercise classes. Truly unique and special. Oh, and if you decide to venture out for food, Fifis (seafood restaurant) and Nuevo Campo (Argentine restaurant) are 2 minutes away. Both are great.
Nice hotel, 2 pools with ocean view.
This place was far from being a stress free and healing Vacation! The staff rushed you as soon as you pull in taking your luggage out of your car, and the staff walks in your room whenever they want ( NO DO NOT DISTURB TAG FOR YOUR DOOR), and the rush you out the day you leave.Extremely overpriced, they charge you 40 a day for valet parking (no other choice) even if you dont take your car while your there), uneducated staff, went look for a meditation class, they had me running all around the resort looking) finally found someone that knew just to be told it was cancelled)!! We spent most of our Vacation away from the resort!! But this is the place for you if you want to experience your Vacation follow an enormous amount of RULES. NOT TO MENTION THAT A LOT OF WHAT YOU READ AND SEE ON THEIR WEBSITE BEFORE GOING IS FABRICATED. We won't go here again!!
Very expensive but nice place
Went here for a week get away from Atlanta. Fantastic hotel! Staff was very nice. The rooms were absolutely massive, clean and well cared for. The spa here was fantastic and relaxing. The private beach was great! Over all an amazing. Experience in Miami away from all the over the top stuff that comes with being further down town.
I absolutely loved this place, from check-in to check-out!! If your looking for some real relaxation, this is the place to be!!!
We had a lovely time on a girls weekend and the Carillon offered exactly what we wanted in terms of location, rooms, wellness and spa. The reason it did not get 5-stars as the service was a bummer. We often had odd encounters with bartenders for instance not caring about getting our orders until we had to wave them down (once for a menu, and again to order). Then the women's locker room needs more attendants as there was not a single time anyone was there to help check us in, provide robes/locker/slippers. Then the lockers themselves had a lot of issues with locking us out and keys deciding not to work. The spa services were lovely. Fatima rocked a deep tissue massage and Emma was my girl for facials! Wonderful trip to Miami!
Staff needs to be more friendlier . Our room wasn’t ready so they made us go to the bar and sit and wait . It’s was almost 5 pm before we got our room . When people travel they would like to settle in their room not at the bar with drunks getting loud and obnoxious.
this place takes up the entire beach with chairs and leaves garbage all over the beach. enjoy
I purchased a resort pass for my husband and myself. Once we got there we found out that the spas are separated into genders because (CLOTHING IS OPTIONAL). Which lead to more uncomfortable situations. Not only were we not able to enjoy the spa amenities together, we had to do them alone and along side nude strangers. ***But what made this situation WAYYY worse was the fact that there was children ages 12 and up NUDE in hot tubs with adults.*** Is this even legal? The Spa itself is amazing. Wonderful amenities and attentive staff. But given the circumstances I do not recommend it and most definitely will not be returning.
I thought this spa was quite decent. If you do a daypass you will access to a steam room, sauna, igloo room and a indoor hot tub. All of the above was good. The downside to my experience was there was not enough day beds in the spa area- only three to be exact which is not enough. Overall the area is limited in space. The highlight was the adults only pool- very nice and secluded. If you come, do more than the daypass get a spa service you will probably like it better.
Very nice service very good room great gym one think it's a little expansive but it's worth!!!!!!!!
(Translated by Google) Very good service Excellent service, very nice facilities and impeccable cleanliness (Original) El servicio muy bueno. La atención excelente, instalaciones muy bonitas y el aseo impecable
(Translated by Google) Excellent attention!!! I loved this place. I recommend it!!! (Original) Excelente atención!!! Me encantó este lugar. Lo recomiendo!!!
Nice escape in miami. Good spa.
(Translated by Google) Very good service and very quiet the hotel (Original) Muy buen servicio y muy tranquilo el hotel
(Translated by Google) Cute, comfortable place (Original) Lindo, confortable lugar
(Translated by Google) Excellent place (Original) Excelente lugar
Amazing breakfast. If you want to make it top of the line. Let Alberto the server take care of you outstanding service. He just took my breakfast to another level. Highly recommend this beautiful Hotel.
A terrific spa experience from beginning to end. Opted for a deep tissue massage to start and then spent the rest of the afternoon enjoying the different experiences within the spa. It was hard to leave!
Place is beautiful! Staff is fantastic! ????
The Carillon is a resort offering a human-sized hotel experience, an excellent table, a good location in the MiMo area and a well appreciated spa. They offer very good variety of fitness classes with excellent teachers. Very good service at the beach and great employees in every department of the hotel. However, residents and visitors are not always very human. We have to endure it occasionally with "VIPs" and rude people. The hotel administration should take an environmental shift. Finally, we have all enjoyed our stays and we plan to return.
We are having a great stay here! The room is large and beautiful. The property and grounds are immaculate, and we love that there are 4 pools! Highly recommend
This was a much better resort when it was operated by Canyon Ranch. The services and offerings have worsened considerably. The spa is crowded and dirty owing to innumerable cut rate specials and staffing reductions, the property is poorly maintained and the selection of fitness classes, once the central attraction, has been cut dramatically. The food in the restaurant is far below what would be expected at an all-you-can-eat buffet but paradoxically at very high a la carte prices. It is a sad waste of what is structurally a very nice property.
Hortensias En Casa F.
(Translated by Google) The spa is spectacular (Original) El spa es espectacular
Spent the afternoon at the spa - massage was great and saunas and amenities were great for a day of relaxation!! After ate at the grill and all of the food was delicious.
Fantastic spa and facilities
Great valet service!
Options, Options, Options! So much is offered that the only feeling is like "Home"!
(Translated by Google) Of first class (Original) De primera clase
(Translated by Google) Excellent condo hotel (Original) Excelente condo hotel
Richard M B.
Beautiful property with excellent clean rooms. Worth the price, previously canyon ranch. New owner is doing a great job with awesome fitness schedule.
I had dinner with a resident and friend at the Carillon. The service is outstanding and quick. And, the view from the restaurant is lovely, on the ocean.
Very good place and hotel. Easy and fast access to Miami Beach. Highly recommended for families long and short stay. Awesome and professional experience Massage and SPA centre, medicated massage services available.
Relaxing hotel away from crazy south beach, food at the bar and their restaurants is awesome, better than any other popular places nearby!
Beautiful property and amazing rooms. I will say the only negative is that the pillows are to soft.
Expensive, use to be canyon ranch spa
spa very very good ??????pool gooooood and restaurant gooooooood ~~!!
(Translated by Google) Very beautiful, good service (Original) Muy bello, buen servicio
(Translated by Google) Excellent attention. (Original) Excelente atención.
Went last weekend for a much needed relaxation. The amenities are great with the different saunas, cold showers, etc! Staff was polite and helpful. The massage was ok nothing special but I was a little surprised when I kept waiting and looking for the cold towels from the sauna and they were never refilled or the foot soak. When I asked the locker room staff appeared slightly overwhelmed. It was busy in there but overall clean place with great staff .
My girlfriend got us a Groupon for a spa day with a 50 minute massage. Don’t know how much she paid, but we spent all day (8 hours) there and had so much fun and such a relaxing time. Highly recommended
Beautiful and comfortable facility. Great beach!
Vincent J. Sanzone, Jr. E.
4 swimming pools to do my laps. Pure Heaven.
On the beach, great bath circuit with one of the best SPA in South Florida. I have been exercising and hurt myself, my shoulder and leg were hurting, my wife booked me a session with Monica, she was fantastic, and I feel like new ready to exercise again. Our experience in the hotel was fantastic, food, staff, SPA, facilities, and every morning with a great weak up call, the SUNRISE.
Great spa and exercise facility, tasty restaurant, great service at the beach, beautiful pools.
Very clean. Staff were pleasant and attentive. Lots of amenities. Valet process quick and professional.
Got a couples massage and hit the steam/ sauna/ hot tub/ temperature treatment setup. My skin looks the best it has in a while. Great experience
Great Condo/Hotel. Fantastic rooms and view. You need a car.
(Translated by Google) Nice hotel (Original) Belle hôtel
Omar Morera M.
(Translated by Google) Excellent place (Original) Excelente lugar
(Translated by Google) Excellent place. Very good attention. I recommend it. The architecture of the fantastic hotel. (Original) Excelente lugar. Muy buena atención. Lo recomiendo. La arquitectura del hotel fantástica.
Ana Maria B.
Excellent spa! Went for a spa day and had access to the beach and pool. Staff was excellent. Will definitely be visiting the spa again.
Stayed there with my wife and our 6 month old baby for our honeymoon for 5 nights. Spend $2000. The last morning, at 8:30am, one of the housekeeping staff rang thr door bell three times. My wife, our baby and me woke up. I went to open the door and the lady was rude and asked me when are we going to checkout. I told her around 11:30am. But why would she ask anyway. Then later around 11am the same lady rang the door bell again. I opened, she didnt say anything but „oh, okay“ like she was bothered that we are still there . So rude. At checkout i complained about it but all we got was a sorry. We paid a lot of money and at the end we felt like being kicked out. It’s supposed to be a 5 star hotel...we have another 4 nights in miami and wanted to stay at the carillon again but decided not to. Shame.
Paradise. The apartments are incredibly comfortable and luxurious; the fitness classes are of the highest quality - my personal favorites were all of the yoga classes, (especially the classes with Ivana and Sarah), and I absolutely love the spa and private beach. The perfect place for wellness and relaxation.
You can't smoke outside but you can have a dog outside while you eat very strange I don't recommend.
(Translated by Google) Excellent beach club (Original) Excelente club de playa
Ana Maria B.
The Spa is amazing...with pool and beach access!
Fabio Rodriguez G.
(Translated by Google) We ate there twice very nicely and even got the drinks as a gift. The service is great. The ambiance is very pleasant. We regretted that we did not choose this hotel for our honeymoon. (Original) Wir haben da zwei mal sehr schön gegessen und sogar die Getränke geschenkt gekriegt. Die Bedienung ist da super. Die Ambiente ist sehr angenehm. Wir haben es bereut dass wir nicht dieses Hotel für unser Honeymoon ausgewählt haben.
Great amenities and spa. Great staff as well.
Pauline Kammeraat Z.
Lovely spa great massage but don't loose your gift card!!!
Desire Bravo D.
great service. love the ambiance and quality of food highly recommended
Wow, I should have known they could hit it out of the park!
(Translated by Google) Very large spa facility room with kitchen (Original) Sehr große spa Anlage Zimmer mit Küche
Renata Ayrosa J.
Great spa services, absolutely recommend! Keep in mind spa areas are not coed.
Gio Traveling The W.
It's ok but it has potential. The food was standard and the service can definitely be improved. I went and spent the day for Spa month and since I am a Spa enthusiast I had big expectations for this Wellness Resort. The Spa front desk explained the offers but she seem confused her self. The spa amenities are nice. They have a big locker room and the spa area had several saunas with different temperatures, a steam room and even an Igloo Room (that was cool). A big jacuzzi in need of some repairs and several rain showers. In order to have access to the outdoor pools we had to pay an extra $40 pp. which in my opinion is not worth it. The outdoor pool was just...ok. I felt like I was at a condo complex pool more than at a resort. The beach pool was the nicest with a bar near by and an outdoor jacuzzi. But again not impressed. The spa treatment was nice and the therapist was very professional. I will be back enjoy the 40% discount on my next treatment. But I will skip the pool charge this time.
Super careful! Wonderfully well conditioned and designed !!! We can not wait to go back next month!
Great venue, am an owner of a unit.... Fantastic amenities.
Hotel Review E.
Horrible hotel , dirty , rude customer service, don't look like photos. We paid $500 a nite for a room that looks like a motel. Go to jw marrMarr Miami 20 min away much better.
Wow! To the best resort for wellness, rejuvenation and relaxation, visit the Carillon!
Lovely amenities and spa service packages. My only wish is that they have a proper lounge to hang out and chill. There is a 2-room waiting area as we wait for the therapists get us, but the room is stuffy and I bet those cushions have not been washed in quite some time - my nose was immediately running because of the dust mice.
Friendly staff and great pools!
Very nice place
(Translated by Google) highly recommended (Original) Muy recomendable
Was good , loved it
Amazing place to spend your vacations. Excellent service.
Iván Martínez H.
(Translated by Google) From the pool you can go to the beach by just going through a walk. They also have a small sauna next to the pool. (Original) De la piscina se puede pasar a la playa con solo atravesar un paseo. Tienen también una pequeña sauna próxima a la piscina.
The room is amazing. It's large and includes a kitchen with an island and washer and dryer. The living room is spacious and has a balcony. The room is nice and the bed is so comfortable. The bathroom is really big and has a bathtub and shower. We had two balconies both with an ocean view. Included in the price is access to 4 awesome pools, fitness classes, and part of the spa. The 4 pools are incredible. One is for adults only and has a view of the ocean. Another one has a bar and food service area. And the other 2 pools are a sunrise and sunset pool so you have a fantastic view. The fitness classes are awesome as well. They have a class at least once an hour. From yoga to boxing. The gym is also nice and the equipment is all new. The thermal part of the spa is free to use and is insane. It has a nice shower area and multiple spa rooms. The heated chair, herbal room, and rainforest rooms are so comfortable. You also have beach access with plenty of umbrellas and chairs to relax on the beach. Incredible hotel. The restaurant downstairs is also delicious.
I love this place. A perfect place to relax and reenergize.
Great spa and classes, big rooms. A great hotel if you prefer an active lifestyle.
Real beutiful nice and clean hotel a lot of amenities it was worth it our stay there
(Translated by Google) Dirty, bad. (Original) Sucio , mala.atención
Elegant, cozy ,concierge very attentive, nice program for fitness and the way to stay healthy, beautiful pools with a great view to the ocean,price moderate, great amenities and Facilities, very nice restaurant too ..The Strand. ...this Hotel is good for family with kids ,many attractions and place to visit around, if you need a Supermarket you have one infront
Really great hotel, the service is very nice. The rooms are clean and the beach is very well maintained.
Fabulous. Time .
If you want to stay at a luxurious, picturesque place, with intricate fitness and healthy food options, this is the place for you. I stayed in this hotel for a birthday party and it was an unforgettable experience! My favorite unique features of this Hotel were the gym & pool area. Not only was I able to run on a treadmill and use the available weights, I was also able to enjoy some yoga and dancing in the room conveniently located right next to the gym! I loved how private the little lounge rooms at the pool area were. Me and the girls had a private chat and took a nap peacefully with no worries. We ordered some healthy meals that included fresh fruits, veggies, and ingredients which didn't jeopardize our healthy lifestyles. In terms of cleanliness, the hotel was sparkling! Every step we took was like a dream! From the service, to the views, and the beach. It was all worth the spend! I want to stay many times more!! ;D
Sir Clean Corp. Janitorial S.
Really nice environment
(Translated by Google) excellent, delighted (Original) Excelente, encantada
Excellent resort. Well maintained and not crowded while we were there. And the staff are amazing.
The beach rental/service staff were amazing. The food was fantastic and fairly reasonably priced in my opinion. Would definitely visit again!
Very friendly staff, well appointed facility
(Translated by Google) Carillon Hotel is undoubtedly this north side of Miami Beach one of the most recommended hotels: friendly, friendly staff and always in a good mood ... it does not matter if you are not staying at the hotel you can make use of its facilities at very very low prices. reasonable ... the beach is beautiful and quiet ... the Strand and the bar with excellent service ... I have to treat myself to a spa afternoon because I have also been told that it is EXCELLENT! Carillon Hotel is undoubtedly this north side of Miami Beach one of the most recommended hotels: friendly, friendly staff and always in a good mood ... it does not matter if you are not staying at the hotel you can make use of its facilities at very very low prices. reasonable ... the beach is beautiful and quiet ... the Strand and the bar with excellent service ... I have to treat myself to a spa afternoon because I have also been told that it is EXCELLENT! (Original) Carillon Hotel es sin duda es esté lado norte de Miami Beach uno de los hoteles más recomendables: personal simpático, amigable y siempre de buen humor... no importa si no estás hospedado en el hotel puedes hacer uso de sus instalaciones a precios muy muy razonables... la playa es preciosa y tranquila... the Strand y el bar con un servicio excelente... tengo que regalarme una tarde de spa porque también me han comentado que es EXCELENTE! Carillon Hotel es sin duda es esté lado norte de Miami Beach uno de los hoteles más recomendables: personal simpático, amigable y siempre de buen humor... no importa si no estás hospedado en el hotel puedes hacer uso de sus instalaciones a precios muy muy razonables... la playa es preciosa y tranquila... the Strand y el bar con un servicio excelente... tengo que regalarme una tarde de spa porque también me han comentado que es EXCELENTE!
Breakfast, good, view, pleasant staff, omelette very good however, sauage. potatoes, and coffee were not warm not hot.
The door service guy (for the apartments...) was a little snobby... The service at the restaurant was good...
Have stayed here many times. Property has gone down hill since Canyon Ranch was in charge. New management seems focused on profits not its guests. Very disappointing. There are much better options now for the money.
Beautiful and relaxing hotel. Reminds me of being in a resort.
(Translated by Google) Unforgettable experience, wonderful luxury will come back for sure. It has cheaper life but it is not worth it !! (Original) Experiência inesquecível, maravilhoso luxo voltarei com certeza. Tem vida mais barata mas não presta não!!
Delicious food, excellent with allergies. Fitness center has amazing view of the ocean. Cultivated an atmosphere of wellness in a non-oppressive way. Wish there was a strict no smoking policy on the beach and outdoor grounds. That said there was minimal smoking. Importantly, the hotel is far from downtown (30min plus in traffic), so recommend mostly staying at the hotel and enjoying the grounds and restaurant if you choose to stay here.
The Carillon is an amazing wellness resort. Very clean and modern. Beautiful rooms with fantastic views. Top notch staff, spa, fitness center, rockwall, excersice classes, pools, restaurant & juice/smoothie bar. Located right off of Miami Beach you'll barely need to leave the property. Absolutely loved my time there!
We did not stay at the hotel but we did lounge in the beach across the hotel and rent the beach chairs from the hotel. The staff is absolutely amazing and so accommodating. Amanda and Fredo went above and beyond to make sure we were accommodated well at all times. next time we come to Miami we will stay at the Carillon simply due to the fact of their excellent customer service.
I had the best experience here. If you enjoy being able to stay healthy or workout while on vacation this place is definitely for you. The class list is one I haven't found anywhere else and features a variety of experiences from spinning, yoga, TRX, pilates, boxing, rock climbing, bootcamps, meditation and more. The staff is very friendly. Each room has a nice kitchenette. Beach front access and 5 pools I believe. Would love to come back.
They don't care about hotel guests, just the residents.
Extremely attentive, friendly and helpful staff
(Translated by Google) Excellent (Original) Excelente
We are currently staying at this hotel and there is absolutely no Managment. They don’t work at night, haven’t arrived by 10am, we have a dangerous sliding door off its hinges in the bathroom that is unfixed for 2 days, a broken washing machine, etc etc etc. Staff don’t follow up, don’t fix problems and are not efficient with no supervision. Ruins what should be an amazing property and experience
A nice resort property in North Beach Miami. Very comfortable, well appointed suites, great pools and spa. Management could do with some maruring--we arrived early on an uncrowded day and still were made to wait until 4 to check in. (No fun.) Also, they rotate front desk staff every 30 min it seems--so you will never be helped by the same person twice (ie: no relationship-building here!) Lastly, our stay incl buffet breakfast which was plentiful but the items never changed in 5 days and it doesn't include fresh eggs just the powdered kind that get scrambled-- which they always served in a wet, wet glop : ( All told, we paid $5K for 5 nights. (Watch out for the hospitality and room taxes!
Peaceful, contemporary restaurant with beautiful view of the water
Rate per night $899. 1 bedroom sweet is the size of a closet. Everything in the room is outdated. Property is advertised with four restaurants. In reality, only one restaurant. So called “health resort” does NOT offer freshly squeezed juices. Included in your stay breakfast is the smallest “sorry” station. No omelette station. “Assorted bagels” consists on one kind of bagel that is in no way was baked this week. Food is stale. Lunch menu is very limited. Dinner a bit better but service is sub par. Not worth the money.
Amazing spa! Amazing service. Beautiful beach and views. It's a more luxurious, calm and quiet spot compared to other hotels in Miami Beach. Will definately return.
Stayed here with my family and had the best time of my life. Recommend this place to everyone that wants to have a blast.
They got a spa and massage parlor To kill for
(Translated by Google) We have a spectacular wedding (Original) Efectuamos una boda espectacular
What a beautiful resort! My room (1017) had a breath taking view of the ocean. The room was large, clean, comfortable, and well equipped. The property was beautiful and sparklingly clean, which is huge in my book. The spa was wonderful and the private yoga instructors were awesome! Their group yoga studio by the sunrise pool was picture perfect!! House keeping and room service were grade a! I have no complaints! My only constructive criticism is that their healthy menu seemed limited, which shocked me considering it’s a “wellness resort”. I asked for fruit in the evening and they couldn’t provide. Since their juice/smoothie bar closes at 3, if you’re looking for a fruit based dessert option or late night snack, I suggest bringing your own.
Its a very good hotel with friendly and hard working staff but I think it is abit overpriced.
A fancy place to stay overnight
Not worth it. Don't waste your money. Basic food. Shadey staff. Can get better rooms for less near this location.
Maria .A. N.
(Translated by Google) Exelenete place, one of the best spa in Miami, attention A1 ..... beautiful and divine ... (Original) Exelenete lugar , uno de los mejores spa en miami , atención A1 ..... bellísimo y divino ...
Great staff, very friendly and attentive. On the pool staff isn't the quickest, often not coming back after orders or simply never stopping by to take orders. Health club staff very nice. Beach beautiful, hotel is very clean and rooms are spacious and well equipped. Still a bit pricey overall.
Beautiful facility, quite new. Very friendly staff who were willing to help when we lost a phone during our stay. Would recommend the restaurant, the rooms, or the beach. All were top notch.
Everything was awesome! Amazing spa, pools, classes and more!
(Translated by Google) Excellent place (Original) Excelente lugar
(Translated by Google) Excellent service and excellent food in the new restaurant (Original) Excelente atención y excelente comida en el nuevo restaurante
Great spa for hydro therapy
Marianela Prendes G.
(Translated by Google) It was a super nice experience Good place with beautiful scenery Good treatment of the staff and very welcoming (Original) Fue una experiencia super agradable Buen lugar con un paisaje hermoso Buen trato del personal y muy acogedor
Amazing relaxation experience in Miami beach
Rebeca Aguilar P.
(Translated by Google) Excellent place to relax and start a change of healthy habits as they offer several classes for exercise and healthy foods. (Original) Excelente lugar para relajarte e iniciar un cambio de habitos saludables ya que ofrecen varias clases para hacer ejercicio y alimentos saludables.
Staff was Great but i got lost
(Translated by Google) I liked the experience, I will return (Original) Me gusto la experiencia, voy a regresar
The staff is very welcoming Great massage therapists Nice amenities
Nice spa. Big. Lots of wet area. Would go back
(Translated by Google) I loved the hotel, spectacular, just something away from miami beach (15mins) (Original) Me encanto el hotel, espectacular, solo algo alejado de miami beach (15mins)
(Translated by Google) Excellent in everything. Only the most accessible toilets would be missing from the beach. (Original) Excelente en todo. Sólo faltaría baños más accesibles desde la playa.
Price incl. spa access. Invigorating experience...
Major Geek (.
Wonderful staff, a location that can't be beat. It's a slice of heaven on earth. Construction still going so noise etc. is the only reason this is a 4.
Beautiful place. Nice people. Amazing service!
(Translated by Google) The hotel is very good with great service and the room I stayed in was very nice too. Only had problems with the room safe ... The location is great for those who want to get further away from the mess, but still get there with certain ease. It has several great places to dine in the area and parking spaces on the street (not parking in the hotel, costs $ 40), and a market (Publix) directly in front. (Original) O hotel é muito bom, com ótimo atendimento e o quarto que eu fiquei era muito bom também. Só tive problemas com o cofre do quarto... A localização é ótima para quem quer ficar mais distante da bagunça, mas ainda que chegar lá com certa facilidade. Tem diversos lugares ótimos para jantar na região e vagas para estacionar na rua (não estacione no hotel, custa $40), além de um mercado (Publix) bem na frente.
Annual trip for my birthday. Beautiful hotel, great facilities and amenities. Wellness classes and spa are incredible.
Excellent accommodation,Great beach with excellent service.
Quiet and in a Great location
Amazing Amazing Amazing! Great healthy getaway! The customer service was out of this world and the resort felt very remote and like I traveled abroad when I actually live in the area! Would recommend to anyone looking for a relaxing getaway
Best place to really energize yourself. Amazing staff! always available, they have really done their best in order to meet all our expectations with courtesy and professionalism! Terrific experience! Highly recommend
Very attentive to needs but spa amentities closed first day and unable to use as wanted.
Ocean view is a plus to this hotel. I liked the comfortable bed and the clean bathroom.
(Translated by Google) Good alternative to staying in South Beach in a well located and quieter area. (Original) Boa alternativa para ficar em South Beach numa zona bem localizada e mais tranquila.
Too pricey for the food but the hotel is beautiful
Awesome service beautiful beach and pools
(Translated by Google) Beautiful resort with a focus on wellness (Original) Splendido resort con attenzione al wellness
(Translated by Google) Great service, lots of deals, a beautiful beach and well appointed rooms. What more do you want (Original) Super Service, viele Angebote, ein wunderschöner Strand und gut ausgestattete Zimmer. Was will man mehr
Excellent service and beautiful hotel
I came here to spend my birthday on the beach and in the spa all day!! This day has been by far the best birthday I've ever had from the world class treatment to the world class Spa!! And a very Special Thank you to Marcus, Carly and Sabastion for not only the top notch service but for also making this day feel so special!!
(Translated by Google) It is wonderful !!!! And very good the attention of the people (Original) Es maravilloso !!!! Y muy buena la atención de la gente
The absolute best wellness resort in South Florida. The staff was attentive, friendly and experts in their respective fields. The sheer number of spa amenities was mind boggling. If you are looking for a true wellness experience and not just another hotel with a spa, the Carillon is the best place to stay.
Great massage and acupuncture was amazing..Dr.Ahavi was amazing helpful and gentle and caring... can't wait to go back
(Translated by Google) Many interesting activities, even for families. Prices a bit high even when compared with similar offers (Original) Molte attività interessanti, anche per famiglie. Prezzi un po' alti anche se confrontati con offerte analoghe
(Translated by Google) A very good hotel. Not noisy location, next to a shop. Excellent beach service. (Original) ????? ??????? ?????. ?? ?????? ????????????, ????? ???????. ???????? ???????????? ?? ?????.
Superb experience! Everything is so awesome. SPA must go!
This is one of the biggest SPA in Miami Beach, and the attention is a great experience
Top notch luxury resort in Miami for the wellness minded.
(Translated by Google) Excellent (Original) Otimo
Great location. Public parking is 2 block away. Wonderful room with partial ocean view. Facilities are great.. Great experience..
Amazing place! I felt transported at the spa lifted to a complete level of relaxation. The massage and oil treatment was heavenly. I will be back for sure.
(Translated by Google) Nice location-top service (Original) Schön gelegen - top Service
This is a wonderful hotel-condo building for many reasons not least of which is that it’s located on a quieter stretch of Miami beach for those who want to get away from the business of South Beach – yet it’s a short bus or cab ride away. The staff is wonderful, particularly those working on the beach and the hotel boasts some excellent security features. Did not try the spa but it looked well attended and the Sunday brunch is a must. Stayed in a suite with a kitchen for one month rented from the owner. Important to note that renters should get security access to the entire compound which is more expensive or you will be forced to walk around the block to enter the compound from the front entrance which makes beach access troublesome. If you rent, there is an excellent grocery store right across the road but not much else in the way of shopping. It’s expensive, but competitive with other hotels/condos of this quality.
Ryan “Raeta” R.
(Translated by Google) It was very good. (Original) Era muy bueno.
Really nice hotel, great pools but a kid pooped in the water and they closed it off to disinfect. Relaxing place and not too crowded.
Sweet beach service!
Had a great time here, stayed 2 nights in Palm Coast and while I didn't have any certain expectations it surely did exceed what I had thought of (or heard of). Staff was awesome and rooms were nice.
The Carillon was everything we had heard it would be and and hoped for, for a quick getaway.
From valet to convention meeting services and support this place packs a bigger punch than most big name brand hotel in South Beach, love it
(Translated by Google) Good hotel and beach (Original) Buen hotel y playa
Because is my work place ????
Tiny Toe P.
Best hotel and spa
Nice resort with beautiful facility, fantastic staff and service.
Have loved everything about it! The rooms are amazing and the service is great!
Nice but expensive.
“Calmer and pleasant” Away from all the Sobe fuss, very convenient and good option im Miami. Calm and nice beach, supermarket and restaurants within walking distance, top spa and gym. Rooms are well equipped and spacious. Food is just ok, no big deal.
“Amazing views for the room!” Had a room near the top which had amazing wall to wall glass overlooking the open sea from so high up. Amazing to wake up to such a view! Lovely hotel, great staff, and amazing beach too! Beach staff were fabulous too! Highly recommended!
So great pleace
We're residents here and the Carillon is pretty awesome overall. They have a gym, restaurant, and spa. The beach is right there also. The only downside is there is really less benefits of being a resident ever since Canyon Ranch sold and was renamed the Carillon a couple of years ago.
Lovely facility. Great staff. Awesome spa services.
The property is very nice and the staff is friendly.
Extremely nice place with very curious staff
Fabulous place to stay. Lots of things to do and very relaxing.
Diana Sofía Ramírez V.
(Translated by Google) Minus (Original) Tru
Very expensive, but very tasty
Oscar Ulpiz (.
Everyone was super nice and the pool was excellent
Douglas W. Bush, M.a. (.
I recently visited the Spa for a massage at the Carillion Hotel. It was the best massage experience ever. Being greeted and scheduling a massage was made easy. Being introduced to Richard, the masseuse, and his experience of massage was an amazing experience. This is what a massage is supposed to be about. Thank you again for a truly memorable experience. I highly recommend this spa to anyone.
I went to a networking function at Carillion they had a great vibe at the bar restaurant, great customer service, live music, and a cool vibe. As an event you can bring your own bartender which is great.
It was nice
I had a great stay. Beach and pool were great. Food was pretty good but, little pricey.
We were there for a party. The deck is beautiful
Only went to the restaurant thyme. Food was mediocre and over priced. Steaks had to be sent back. Had better from publix. Tried to pass off regular white rice as jasmine. Cocktails were bad. Service was slow. Would not go again. Did have a nice wine list though
Normally I never post any reviews, but when something/someone is so terrible I feel it is important to educate future consumers. *This review is strictly towards the carillon spa* To start we were charged before any service which included gratuity and tax. i noted it was unfortunate they had a standard 18% because being a regular at spas my wife/and I leave much more than that to our therapists.... My tour of the facility was great and the only good thing about the entire day (I think the gentlemens name was Emilio and I apologize if that is incorrect, he was an older gentlemen) he explained every single treatment room, sauna, steam room, shower rooms etc wonderfully! He took me to the pool showed me where my wife and I could spend time together before our treatment. When my wife made her way out I was gloating how good Emilio was and she received no tour! No explanation nothing! Emilio apologized, said someone dropped the ball on the women's side and he ushered someone to go explain to my wife what everything was about. We had booked 3 services each for our spa day. Massage, scrub and facial. The massage was great if I had asked for strictly a Head and leg massage...each were massaged for a total of 70 out of 80 minutes. My back was massaged for maybe! 10 minutes (which is strange and must be there protocol because my wife's massage was almost identical)....overall the massage was GARBAGE! My massage chair at home offers better back relief! . The "scrub" was not the scrub we were accustomed to, however based on their description of it, it "sufficed". I told my therapist that my wife was a licensed esthetician, hoping she would really put in the extra effort to ensure the facial was "high end" but that did not happen. Zero extractions were performed. Overall the facial was something I could have done in the bathroom of my own house. Overall the treatments we received I would rate a 2/10 and that is being generous. Being a frequent visitor to "high end" spas I can 100% state this is not one of them. The showers/sauna/steam room were beautiful. The actual treatments performed were extremely subpar. If you are a frequent flyer to spas and know what quality is, DO NOT VISIT THIS LOCATION or you will be disappointed.
My husband and I went for a full "spa day" at the carillon. Booking the appointment was very easy which was great. As soon as we got to the spa, they charged us automatically which I now understand why. The spa itself is beautiful, the workers are just terrible. It was our first time there and no welcome, no tour, nothing. Luckily my husband had asked to speak to me and someone had to come get me from the spa and he was on a grand tour from Emilio who was showing him the ropes. Emilio had explained what to do so I could benefit the most from our $1300+ spa services. He was the only positive in our stay. So we are informed that the same therapist will be with us throughout which I don't find appealing because what about if you are not happy with your therapist, you are stuck with them - and that's exactly what happened. The fact that the therapist can perform 35+ treatments is excellent, but when done so poorly it really is unfortunate. Maybe they should focus their trainings so the therapist can be masters at a few things rather than have many treatments in which they cannot perform effectively. My massage was fair - my chief complaint was my back and she spent a whole 3 minutes on my back for an 80 minute massage. The scrub that I had thought I was getting turned out to be something completely different than explained and my facial - let's not even go there. Being an aesthetician myself and knowing what a spa experience is suppose to be - this definitely was not it. The price is very high end and to have to spend 1300+ on services and the quality to be less than average is disheartening. So overall, the facility is beautiful but the actual services were not. I would not recommend anyone to this spa for treatments.
THANKS TO THE ENTRE BEACH CREW Dominik, Giovanny, Marcus, Paolo, Falundo, Brandon, Kenly, Neyla, Arnel, Paola, Jasmin, Chavez..Jennifer !!! ************** $$$$$$$$$$$
Awesome place to relax
(Translated by Google) Booked through secret escapes. So far everything has been excellent here. Large room. More information will follow (Original) Über secret escapes gebucht . Bislang alles excellent hier. Grosse zimmer. Mehr Informationen folgen
This place is perfect
Great rooms and wonderful staff. Enjoyed filming it
Great food and views!
DON'T STAY HERE IF YOU WANT TO ENJOY YOU VACATION. Well furnished, well equipped... but unfortunately the worst management I have ever seen. BE AWARE OF UNAUTHORIZED CHARGES... when I asked for late checkout at 1 pm instead of 12pm they declined the request and send security to escort us out of the room in very rude way to guarantee no overstay. I stayed there 6 days, every time I come back to my suite I found someone inside from the hotel personnel when I ask what is she or he doing in my room they say housekeeping while the room was cleaned by the housekeeping earlier the someday. HOW CAN THEY GO IN & WHAT ARE THEY LOOKING FOR INSIDE WITHOUT MY PERMISSION. After leaving the hotel I was shocked of how many charges I have on my credit card all of them were false and unauthorized but the one that really pissed me off is the smoking in the room ($650) and when I called to ask about it they said that one of the guest in the same floor complained about smoking smell and they figured out it was my room because i'm the only new guest there even though they didn't found any evidence to backup the story. Finally I don't recommend this hotel to anyone who would like to enjoy Miami Beach and appreciate customer service. Furniture: 8 of 10 Clean Room: 8 of 10 Gym, Fitness and SPA: 9 of 10 Hotel Location: 5 of 10 far from all hotspots Checkin Process: 9 of 10 Checkout Process: 1 of 10 CUSTOMER SATISFACTION: 0 of 10 Overall Rating: 3 of 10
I've had a great experience because of Dominik. Professional, cordial and extremely helpful. He's gone the extra mile to provide amazing service. Highly recommend this hotel.
An amazing hotel!!!!!
The Spa at The Carillon is absolutely out of this world. They have several different types of hot and cold rooms, aromatherapy rooms, and special rainforest showers, all of which are free to use before and after your scheduled treatments. And the treatments themselves are top notch, with a wide variety of options that are all executed perfectly. Staff is also extremely friendly and attentive to your every need
The hotels was beautiful and the people so nice but one person M.Blanco form the Boutique love her I give her 10 star
(Translated by Google) I went to a work function. (Original) Fui a una funcion de trabajo.
(Translated by Google) I have never seen it inside but outside if I love it. (Original) Nunca lo he visto por dentro pero por fuera si me encanta.aaaa por fuera
(Translated by Google) Kindness, courtesy, attention. Beautiful hotel, it fascinates me. Qualified staff, excellent service in all hotel facilities. Very nice pool area with beautiful scenery in the background. Thanks to the young Paola Q. who attended us, you are very kind, making us feel in VIP service. (Original) Amabilidad, cortesia, atenciones. Hotel hermoso, me fascina. Personal calificado, excelente servicio en todas las instalaciones del hotel. Zona de piscina muy linda y con bello paisaje al fondo. Gracias a la joven Paola Q. que nos atendio, eres muy amable, haciéndonos sentir en servicio VIP.
Amazing service, clean rooms, unlimited classes available and one of the best places we have stayed!!!! I highly recommend this place if you want to feel like a celebrity. The staff made you feel like you BELONG there!!! The breakfast buffet was extremely delicious. The pools were immaculate. The valet staff was top notch. The gym had amazing and new equipment available to use. Loved our stay there!
Great Rooms with direct access to the beach , we loved our stay until the last night I could not wait to get out of there! Their service team remembered us every time we came down to the pool. But the security did not. Can you imagine the embarrassing feeling we have when security walks up to our family with guest in the pool and ask tell us that this pool is only for guest and residents! Wait we are a guest we have been there for 3 days already. He radio's in our name and finds out we are guest but still he goes on hard. I have never been so embarrassed. My children were crying and my husband was very upset. We told the front and she was not conforting she did not even speak to me as we checked out. We Visit Flordia often but will not return here.
Bespoke Real E.
The Carillon has one of the best spa's in South Beach. The hotel is quite and very relaxing. Its the perfect retreat. The food is great as well.
Slightly overpriced but a wonderful experience in the Carillon. Its right on the strip making it convenient to access the beach. Enjoyed the roof top atmosphere.
This our third year in a row. It's so relaxing and so beautiful. There are lots of things to do and lots of places to sit and relax if you don't want to do anything! The rooms are lovely and spacious and quiet. It's also in a great part of town... there are lots of restaurants and shops very close by. I can't wait to come back.
Wonderfully hotel and spa and personal beach loved it
Cláudia Figueredo Nascimento Salomão S.
Spend a few days in this place with my family was the best thing I've done in my life!
If you are a real estate agent, and taking your client to their building for a property showing, be very careful. Their residential sales team will try to contact your client directly without your authorization. Do not trust their sales team!
Of the top ten hotels of the world, I've had the pleasure of staying at all but one, with Villa Deste being my favorite. When a close friend put me up for a couple nights at Canyon Ranch in Miami, knowing my proclivities for luxury and impecable service, I knew my visit was either going to be a bust or fondly memorable. As my five stars would indicate, it was the latter, and then some. First of all, the view was spectacular, and beautifully framed by the simplicity of widow panes. My room was meticulously appointed with every amenity I could desire, and the beds were Lunesta on steroids - simply the most somnolent I can recall. As to the other facets of my stay, no detail was overlooked and I was thoroughly delighted with every aspect of their service (friendly, if not doting), exsquitely prepared meals (at more than reasonable prices), and ample hotel amenities. The spa was first rate (check out Canyon Ranch Royale), and their fitness facility (of which I used one of their top notch personal trainers, and took a few classes [yogo, agility/balance, and ropes] were superior in every degree. The grounds are flawlessly maintained and the private beach with complimentary cabanas all go together to create a relaxing, carefree experience which have spent ten times as much to enjoy. Last week, when I had to be in Miami for the christening of Oceania's new ship Marina, I chose to once again stay Canyon Ranch.