The worst customer service.
I have been going to Etre Belle for services for a little over a year. The last time I was in, a woman who introduced herself as the new owner looked at my debit card receipt and told me that I shouldn't tip her staff so much and all but insisted I change the tip amount while pushing the slip and pen toward me across the counter. I smiled and explained that her staff member takes very good care of me when I visit and also is the only person that I will visit for these services. I was taken aback but dismissed it as a lack of manners and didn't want to become involved further. Two visits ago, Etre Belle sold me a package in which I prepaid for a 3 visit series (in cash) of one type of treatment. After the first of three treatments I decided I did not like the treatment type at all and asked to use the credit for the same treatment type that I have received there frequently in the past. After calling Louis four times, I finally get her on the phone and she told that I would not receive credit for the cash that I paid unless I used it for services that I have never used there or use at all. The excuse was she is the "new" owner was not paid for the cash that I paid earlier before she purchased this company. However, when you purchase a company, there is a line item on the financials for customer credits/pre-payments and it is considered the same as cash in the bank on a financial statement. Louis refuses to allow me to use the service that I have been coming to there for and is willing to lose a faithful client over the ridiculously small amount of $600. What a mistake. I am glad to be handling this is court where she will have to refund me my $600 plus court costs. I cannot believe how this woman treats people, her total lack of business acumen and complete absence of respect for her staff's clientele. Shameful.