Reviews
Mary H.
The room was very clean and excellent service. The SPA is super, the staff were very helpful and friendly. A big Thank You to AMBER
Alicia G.
Very clean, good experience
Mary H.
The room was very clean and excellent service. The SPA is super, the staff were very helpful and friendly. A big Thank You to AMBER
Alicia G.
Very clean, good experience
Terri E.
Natt was awesome showing me around the place. Very friendly, and I could see the smile in her eyes as we had to wear masks. My masseuse, named Whitley was full of energy. Also very friendly. I booked another appt. For next month. I have many knots in my shoulders and back. Use of the pool and hot tub comes with the massage.
Maureen H.
Customer service less than inviting in the Spa. I specifically called hotels in the area looking for a hot tub. The front desk said "Yes, we have a hot tub". We checked in early afternoon and went to dinner. When we returned we went looking for the hot tub. Only two very late time slots open. Understand the policy. Wish it was posted and or we were told about it. Staff acting like we were a bother was irritating. Please brush up on your Customer Service Skills or don't work in the Hospitality Industry .
Sarah R.
Where do I even begin. DO NOT STAY HERE. Unless you want terrible customer service and a headache. I cancelled my reservation within 24 hours (as it stated on the website there would be no charge if done so within this time frame) and they still fought with me on the charge for weeks! The manager even stated that would issue a refund, so we waited a few days to see if go through. Once we realized it had not, we called again only to have him go back on his word and state that he never said that. Just absolutely terrible!!! In response to the below statement: I was promised a refund by the hotel, by the manager. When I asked where the refund was days later, the manager went back on their word retracting the before promised refund. To sum it all up, the customer service I received was absolutely horrible. The 24 hour cancellation was clearly stated when I booked my stay and should have been honored. Expedia has this all documented, and received confirmation the day of cancellation with promise of no fees. The reason I canceled in the first place was because I was in town visiting a sick friend, and the drive ended up being too far from their home. As soon as I realized this, I canceled within a few hours of booking. I will not be staying at this hotel, nor will I advise my friends that will be staying in the area.
Abigail S.
room was clean, and staff was pleasant, however, no services in spa were available, keys to room kept failing, bag breakfast only offered without plares, salt or pepper. at one point when calling front desk, there was no answer. also, they said there was internet, but would not connect, so for 2 days had to use data. got a reply from manager saying they had plates and flat ware on demand, but when I asked for plates and flatware was told they didn't have any.
Scott L.
This is a great place and a good value.
Scottgfwp L.
What happened to our iconic respite? This is my second post about the night from hell. In 40 years of stays, parties, events, I am surprised to hear "crickets" from management. Plan to be up all night if you stay at the Senator. They do not set standards for guest behavior.
Ariel M.
Good for a stopover
Tom K.
Stayed at the inn, didn't get a chance to use the spa. Incredibly clean rooms, friendly staff, and nice amenities. My only complaint is the confusing layout. They hand you a map when you check in, if that tells you anything. The building, I gather, is incredibly old, which may explain the strange layout. Decently priced. Will stay again.
Alan C.
Nice people. Nice rooms. Convenient location.
Amy M.
Very musty and dated. Didn't seem safe for families. Pool area not properly sanitized. Cigarette container on fire, another customer put it out.
Shannon M.
Room was nice and clean. The staff was really friendly. We really enjoyed our stay.
Chief I.
Beautiful place, extremely helpful and happy staff. We'll be back!
April S.
We Always Love To Stay Here ?
Melissa P.
I had a wonderful massage with Max
Payge F.
I wouldn’t even leave one star please considering giving your business elsewhere! They don’t care about employees inviting them to reapply with out ever informing them they don’t actually have a job to come back to. I’d like everyone to know how business is run at Senator Inn & Spa - featuring the Cloud 9 Restaurant. I had my last shift thinking I was going on vacation and then corona happened. I have heard 0 word from then about literally anything. Not a hey we’re revamping business you may not have a job to come back to etc. Luckily I have been actively seeking employment else where anyways but I saw a post about hiring for positions for things they currently have employees for, whom I have talked to several and they too have had zero communication with. Absolutely so unprofessional and I’m just baffled that they could treat their employees this way...couldn’t pick up the phone to tell us but can reply to a Facebook comment!
Peter D.
Great food.
Chris C.
They have an amazing pool and hot tub. It's the main reason we'll go there. The rooms are good too.
Lisa B.
Second time staying here. Always a great place to stay, and to eat!
Aboutthat L.
The food isnt always fresh. Some of the waitresses are rude and some are drug addicts. I had to use the bathroom one evening and walked in on a young waitress getting her needle ready. She than panicked and dusted her drugs off of the sink counter and onto the floor. I also have heard waitresses complain about their tips. Great pool area/spa and exercise room.
Lisa C.
Hotel was ok pool staff very very rude and the people staying in adjoining room it was very loud them fighting waking up the granddaughter and myself very upsetting
Colleen
Very dated rooms, heater made terrible noise all night.
Bobby E.
Went here for a health insurance seminar in January. It's a huge property that serves very good food for lunch. I'll be happy to recommend to my out of town clients.
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Nice place with a good bar/restaurant seats, but suits can be more comfortable
Guy S.
Stopped for lunch- notified waitress of My wife’s celiac, very carefully ordered everything gluten-free confirming everything first - and the fish in her sandwich came breaded on gluten free bread. If you were going to state gluten-free on the menu you should actually have a staff that has some understanding of what that means.
Kimberly H.
Room was clean and nice. No breakfast menu to order room service in the room. Weird smoking policy. Sorry but I do not smoke or vape and if someone says I am smoking in my room or too close to the building I do not think it is fair that I would get charged $350 because someone says I did something. Their new policy is super weird and I am not a fan. I get it you dont want people to smoke in the rooms or within so many feet, but damn you may want to actually check to see if the person smokes first before charging them $350. I am not sure if I will ever stay there again because of the policy. For that, 3 stars.
Josh P.
My company has been staying here 5-6 days a week for months! Amazing staff, clean rooms, quiet atmosphere I’d give 10 stars if I could
Amity W.
Clean room but a little warn. Needs some updating.
Jen G.
great place to have a spa day or a wedding
Girl From The North C.
I stay here when I'm assigned for work in Maine. I love this place. The spa services are amazing. The restaurant staff makes the place feel like a local place.
Jen W.
A very relaxed atmosphere, staff was friendly and helpful, beautiful layout, layout in the pool area resembles the renaissance.
Christopher M. D.
Cozy and clean, highly recommend
Cindy C.
It was not bad for the price.
The Chocolate Moose The Chocolate M.
Always a great experience!!! Clean & comfy rooms. Excellent service at the front desk, restraunt and the spa.
Dj J.
Decent
Shawn D.
The Room was excellent the pool was very good as well and the hot tub the staff were great but the food from cloud 9 was not as advertised
Ray P.
Love this place. Great food. Great pool and hot tub. Nice spa, recommend hot stone massage.
Ben W.
Very clean rooms, nice facilities, great restaurant, a charming place.
David T.
Never stayed here, but I love the restaurant and bar. Oysters, and the best Sunday brunch buffet ever.
Holly B.
We had a cute, clean room. Had everything we needed. The staff was helpful and kind. The bar makes strong drinks. Would stay again.
Kita H.
After what has been a long few weeks I decided to go have a relaxing evening in a comfortable hotel and utalize the sauna and hot tub facilities. Upon arrival I'm informed something was wrong with my reservation, while frustrating the desk staff were wonderful. They corrected the issue and said they would upgrade my room. I'm thinking "fantastic!" Thanking them. I am then told the spa area will only be operating until 5 pm! Again frustrating but nothing to be particularly upset about, I had wished the website stated this specifically but oh well. So now it's about 5 PM and I am back in my room, so I ordered room service, the kitchen closed at 7 because of the holiday, but it's okay, I have 2 hours, right? Well the first dish the brought lacked the extra burger toppings I am paying more money to get. So I called and they asked if I would like it to be corrected, I told them I would appreciate it and asked if when they brought it back to please being mustard. It's now 6:40 and they call to ask if I ever received the replacement order, to which I reply "no and this is a bit ridiculous, it's been almost 2 hours for a cheeseburger." They tell me something has just come from the kitchen and would be right up. Awesome, thanks! They bring it up, the young lady leaves and I go to dive in to my much anticipated burger, only to find it is most definitely not a cheeseburger they didn't even give me the pickle and still, no mustard! They brought some veggie patty, which could have been good but that's not what I ordered almost 2 hours ago, I really just wanted my cheeseburger! So I call, again! The guy says they will see what they can to but the kitchen is closed now. The young lady then calls me back about 5 after 7, she says she'll get my order into the kitchen that is now "closed" she says they won't be billing me for this cheeseburger I've waited ever so long for. I at this point have very little faith and order Chinese since it is now the ONLY option I have for getting dinner on Christmas Eve. The burger finally shows up, hard as a rock and cold with wet, soggy and cold fries! At this point I eat the bacon and wait for the Chinese food, in case you wondered it showed up about 20 minutes after ordering! Thank you Chen's! So I continue to eat and start on my face and hair masks, as I'm in the bathroom I feel something SHARP underfoot, I look around and found little glass pieces on the floor! At this point I am beyond disappointed with how my "relaxing" night is going. I finish my stuff in the bathroom and go to get into bed, and there are yellow stains on the sheets! Almost as if someone had soiled the bed. (Yuck!) I proceed to have a very poor nights sleep. In the morning I get up thinking, well it can't get worse right? Wrong! They charged me multiple times for the room and for the inedible food they weren't supposed to bill me for! The amount they charged proceeded to overdraft my spending limit! So now I've got extra fees to pay!! I spoke to the manager and he lost his mind when I said "this whole experience has turned my relaxing evening into an entirely s**t experience" yes I was frustrated and could have probably found a better way to express my discontent, but at this point I am on the verge of tears! They proceeded to offer $20 off my nightly room rate and "refund" the extra charges they billed me for. This manager never even offered an expression of apology! It's now two days later and not only does the manager still have a poor attitude but I actually had to have my card company manually remove the hotels holds so I can regain access to my money and account! The card company did explain to me that the hotel still has the ability to pull all of the charges at which point I'll have to CANCEL m card and deal with that hastle! As a friend so wonderfully put it "I'm sorry your night of relaxation effectively turned into a nightmare!" Because that is exactly what it became!
L O.
Over priced. Always disappointed about there massage services. You can get a better message somewhere else with much cheaper price.
Robin S.
We stayed overnight for my wife to enjoy an early morning massage. As always, the breakfast included with our stay was delicious, ample, and loaded with plenty of healthy options. We just got home, and we're already looking forward to our next stay!
Matt T.
Great price for such a good experience. Hot tub, pool, sauna, and the breakfast was good for being all inclusive. The rooms look like they could use a facelift but not bad at all!
Adam A.
Celebrated Thanksgiving with faamily by having dinner at the Cloud 9 at the Senator Inn. I can only speak for the restaurant and it was very good with great staff. Some time I will make reservations to stay at the Inn.
Gary B.
Everyone was friendly, the room was very spacious, the bathroom was clean and I loved the jetted tub and a tv so you can watch while soaking, and there is a nice restaurant attached
Amanda S.
Great experience! Relaxing and I had a great massage!!
Mary D.
Wonderful vacation spot
Frann S.
Clean Hotel, Good food, and Nice Employees
Gary W.
Great place! Try the prime rib on the weekends! I stay often. Puppy gets a spa day, and I get a spa suite
Charles C.
Staff were very friendly. Indoor Pool, Spa, Sauna this place has it all for a Winter getaway.
Caleb D.
Fine if you dont mind a little age on your room. Sort of a time capsule but priced fairly.
Barbara D.
This hotel has everything to offer. A full service dining room with the most delicious food, a full service spa with a delightful staffand an assortment of room varieties everything from spa rooms with jacuzzi tubs two small economical rooms with showers only. Some of the rooms need a little cosmetic work but the rooms and linens are clean and fresh. they offer different packages from everything to a rum with spa services to dinner packages. The packages are a great way to save some money for shopping in the spa gift shop.
Benjamin S.
Wonderful accommodations, convenient, best military discount in the whole city. Best rates as well. Fridge, microwave and stocked Keurig in the room. Nice pool, nice spa, nice employees. I'd go back in a heartbeat
Hervé B.
Nice hotel.
Scott C.
Day's Jewelers held their yearly employees dinner here. It was wonderful! I hope to be back for a stay soon. Thank you!
Deb C.
Very nice
Armand C.
Great amenities
Matt J.
The spa is nice, but the hotel and restaurant could use an update for sure. During the week, this can be a pretty good value stop.
Laureen B.
We were there for a meeting. The meeting room was comfortable and the staff was attentive. The parking was easy. The clam chowder and fruit plate was very good. It was a nice space for a simple meeting. Centrally located for the Augusta Maine area.
David M.
I was here on business, so I didn't have the opportunity to take advantage of the amenities. Next trip, I will stay an extra day to do this. I did get room service for 1 meal. It was delicious. The breakfast buffet was more than adequate. And the entire staff was friendly and very helpful.
Kalee W.
I took away a star because the buffet didn't have bacon. Lol. Otherwise awesome food, spa is beautiful. Big indoor pool. Kinda small, outdated rooms, but definitely nice.
Michael J.
Nice place, really nice people. Room nice. Only drawback was Inn kind of a pain to navigate.
Meg C.
Great little bar, clean rooms. Easy access to highway
Ashley C.
Wonderful visit to Augusta with new friends from the Oyster Bar - Doug, Monica, and Josh, you are some of the kindest hosts I have ever met in my travels. Thank you for your incomparable hospitality and for making my solo trip feel like anything but that. Your warmth and generosity is greatly appreciated.
Jeff S.
Great food!
Big Richard M.
Good food, reasonably priced stays
Marie H.
My daughter and I have been going there for mother/ daughter spa weekends for many years and just love it.....the pool,spa,restaurant and room are all awesome and we hope to go for many more years.....
Steve W.
Good value for the price. Excellent location, and the restaurant service is especially impressive.
Brian Z.
Dated decor but large and clean facility
Bryan S.
The Senator experience was great. The front desk staff was incredibly helpful and attentive. The continental breakfast is something you will want to make time for (not just cereals and dry toast here) its a full buffet dining experience included with your stay. The mineral pool was nice and relaxing. The economy rooms are just that. Good for 1 to 2 people. No frills. But the included ammenteties at this hotel more than make up for room size and honestly a room is just for sleeping anyway, right? That being said the economy room we were in was in need of some tlc (bathroom door wouldnt close, some peeling paint, etc) but all in all a great stay and compared to other hotel options it was spot on.
Nathalie R.
(Translated by Google) We rent an apartment for 4 people ... 2 bedrooms ... 2 bathroom ... very clean ..bon home (Original) On a louer un appartement pour 4 personnes...2 chambres...2 salle de bain...très propre ..bon accueil
Oscar J.
Really great place....!????
Lindley W.
Everything you could want
Erin C.
This is the best place to relax
Copie H.
The Inn was able to take us extremely last minute when another reservation fell through in the middle of a raging thunderstorm. They welcomed us and our two thunder-phobic dogs. The food at Cloud 9 restaurant was quite good, too, and our room service person was a sympathetic dog owner herself. The big plus was the spa. I swim regularly and I was able to do a half mile in the spa's 50 foot pool. The pool is in a lovely space, with a beautiful vaulted ceiling painted with blue sky and wispy white clouds. Everything was clean and the staff were welcoming and helpful. Thank you, Senator Inn (reservation under Cowpland Lilien).
Travelocity R.
I arrived at 1 a.m., tired and travel worn. The desk clerk was gracious, helpful, and friendly. He directed me to a 24 hour store one block away, and i was able to get some soup. When i asked if he could provide me with a bowl and spoon, he went to the (closed) restaurant and came back with a china bowl and flatware, when i expected cardboard and plastic...lovely.
Tom S.
A bit expensive, and I'd skip the food, but all and all good.
Risa L.
Nice place nice room.if you are vegan breakfast is challenging. They had fruit and toast and the potatoes were good but iffy if vegan. Omnivores will find fresh real eggs, sausage, yogurt fruit cereal and of course coffee. Large room with outside parking and inside access too. Great pool fitness room and classes but we were unable to use due to our schedule.
Troy M.
Good place
David C.
Worn carpeting, menu and decor from the seventies, bland, bland, bland food.
Lian O.
Overpriced everything. Anyway disappointed after the massages.
Jeremiah A.
Staff was nice. The place is a bit tired and could use some updating in areas, but overall, we felt comfortable and cared for.
Shawn W.
Always clean and never any problems good food from the restaurant that's in the hotel
J R.
It's a bit dated and the rooms are pretty small, but the bar staff is friendly and nice.
Kristi M.
Nice and friendly service. We stayed in the presidential suite. I do like the suite just wish it was a little bigger. Going to try other rooms here. Definitely
John B.
I Was there for a political fund raiser. Helpful, friendly, smiling staff. The rented hall got VERY warm with the huge crowd of people. The staff was advised of the problem. I asked them to crank up the ac to full. And they did, within 10min it was cooling down. It showed they wanted to please their guests without exception.
Shelley B.
Awesome pizza buffet with salad and soup and dessert need more advertising
Ryan C.
worst hotel I've stayed in around this area . poor customer service and assistance when it was needed. will NEVER stay here again
Jonathan P.
I was charged a cleaning charge on my room because of what they stated was ash left in my room saying i smoked in it . I know for sure i did not i did explain to them i did roll a joint in my room and i did walk very far away from the building to smoke it . I had 2 infant children with me on was suppose to be a fun spontaneous trip and now i am charged double the cost of my room and laughed at when i tell them i did not do so i would not smoke in a room were i will be sleeping with my children . Such a bullying act they even started lying saying the whole hall way smelled like weed when in the notes the only reason i was charged was the ash left on the table . Which i attached to show how ridiculous it is .
Lisa S.
This was the most relaxing day of my life so far the calm atmosphere was so important to me I needed the warmth of the sauna, pool, and jacuzzi it was a wonderful day!
Matthew K.
This hotel was very accommodating and is pet friendly for some rooms. We had to stay here as an emergency because our tire went flat and we were travelling from Canada with our cats to Rhode Island, about midnight ET we had no money to pay for a hotel and the staff was very helpful and friendly. Would recommend to anyone, however it is obviously a bit pricy.
Brendan R.
actual rating on this one is -1. Stay away. Booked this for a business trip with clients. When we arrived to check in, the rooms were dirty. The place is nothing like the marketing photos they provide online. To add to the embarassment, they were very rude and refused to cancel the reservation or refund the cost. Caveat emptor!
Jim F.
Nice place Clean Rooms are nice
Wanda J.
The pool, sauna and hot tub were like going to heaven
Noelle R.
Food for the spa was tasty. Staff was nice. However, my facial left my face feeling tacky instead of refreshed. My manicure started to come off the next day and were painted unevenly. I feel for what I received the prices were high.
Al F.
Comfortable and a great location
Orlando M.
Salt water indoor pool, heated outdoor pool. Pet friendly hotel. excellent food, brunch an service at restaurant.
Holli-Anne H.
Where do I start..... 1. No hot water in our room 2.Bathroom tiles were falling off 3. Very old and not well maintained 4. I didn’t feel like the locks were secure, anyone could just come in your room. I felt like I was on a camping trip and not at a hotel. They talk a big game but, come on, if you are going to talk the talk, walk the walk guys! I will never go to this hotel again!
Ashley M.
Great location. Contential breakfast is one of the best I've had. Rooms are spacious. We had key issues and drain issues with our room but overall a great place to stay.
Hazel G.
Awesome!!!! Except for the gymnastics team throwing a rug in the pool. My pedicure was the most enjoying experience!! I've never had one and my pedicurist was just amazing!!! I will come back again!
Gina S.
The Spa is one of my favorites
Yarrow B.
Sasha at the Front Desk made our stay exceptional. Not only was she helpful via cell call on the way, upon arrival she smoothly, professionally, and graciously handled a line of people in front of us with ease. She was quickly able to answer questions and book us a room with our desired amenities. We travel often for business to Augusta and due to Sasha’s efforts we’ll only be staying at The Senator Inn and Spa in the future. Simply fabulous customer service, rooms and restaurant.
Julie A.
Decent. Rooms aren't super new.
Lauraine S.
Great hotel, nice staff, fantastic food.
Kandra A.
Something for everyone, Swim & Heslth Spa, best therapists, salt water pool, hot tub, saunas, steam room, strength room, Cardio Room, Fitness Classes, Hotel with Spa Suites to Economy, Restaurant with brick oven pizzas, meals freshly prepared and desserts made by their pastry chef, Banquet Facility, Meeting Rooms!!!
Jacob L.
Good hotel, previous review was unfair.
Dawna H.
Relaxing
Jody H.
I've traveled my share throughout many different times of the year and am familiar with what seasons are typically more expensive to stay at a hotel. This is still pre-peak season in my book, and even though I didnt pay for the room I felt my group did for the time of year it is. And totally not impressed for the WiFi for the price of the room.
Justin F.
Clean room. Everything a over nighter or professional would need. Internet was good. TV on bathroom. We'll stocked. Very close to interstate. Very close to down town and stores.
Sasha H.
Amazing service and accomidations! Also a fantastic menu to boot!
Patricia F.
Fun. Quiet bar. Great food. Nice place ' to meet:'.
Martin B.
Good event space and breakfast.
Jasmine W.
Managers are rude here.
Kathy W.
Awesome as always
Jennifer D.
I I was disappointed when it I went to enjoy the spa treatment an I was told I need two weeks advanced notice.. nowhere was that said to me or that I read..
Kerry W.
great inn. beautiful old historic place that has been remolded and i love the historty of old places being new again.
Jayne A.
Second stay, this time in smaller/cheaper room. Very nice. Staff very friendly, food was very good, and pool/hot tub were appreciated. Would definitely recommend.
Heather O.
Great rooms, service and spa.
Ron R.
great place
Nicole D.
Cool place
Paul L.
Very dated restaurant, stuck in the 1980's. Food below average for a place claiming to be upscale.
Kokichi O.
Upon arriving to the senator not only did we wait an hour and a half when check-in was at 3 they didn't have a room ready until 4:30 and we were told that we would get a presidential suite upgrade for the wait... They hand us our cards and tell us the room is down that way it definitely was not a presidential suite the room was small not that clean and either the shower or fridge leaked and it wasn't the first time it had leaked the floor was soaked! So when I told the lady at the front desk she knew exactly what I was talking about and was finishing my sentences for me as to what the problems were with this room not at all impressed after paying $130!
Laurie R.
Went for the Sunday brunch. Thought it was a bit expensive for the limited amount of food serviced. Our table was very wobbly and another couple's table was so crooked that they had to hold on to their beverages so they didn't slide off the table. Service was slow. The restaurant is in need of a renovation make over. I would not go again.
Evonne N.
Sunday brunch is about $20+ per person. I wasn't expecting that kind of price. It was good. Large buffet with fresh omelette station and make your own waffles. Lots of stuff to choose from.
Joe G.
Good food, but the line for food needs to be reduced.
Glen H.
Wait staff was very accommodating food was great.
Joanna S.
Good pool
Spencer H.
Friendly staff and good food. Felt very small town, which was nice. The crab pizza was good.
Denise A.
The restaurant wasn't clear about their menu and buffet.
Jane
Good food.
Dennis A.
Clean meeting room and great service
Autumn M.
Food was great. Pool is great. Love the shower in our room. Beds are comfortable as well
Kelli W.
I attended a professional event. The staff were very friendly and accommodating.
Pat
excellent! nice room, pool is large and well maintained, restaurant has great food and lots of choices.
Jenna L.
We came for Sunday brunch and enjoyed it inmensely! The selection was incredible and very tasty. Our service was super, and our large group (17) really enjoyed our experience. Next time we're in Augusta, we'll definitely return!
Nick P.
Attended a workshop one of their conference rooms. Staff was friendly and attentive. Food was great.
Wayne E.
Not bad
Megan T.
Always have a good relaxing time here. The best, and only spa I go to.
Peter W E.
Sunday Brunch has some of the very best selections ever experienced!
Orie B.
The Augusta location was always clean and we'll kept.
Dan S.
Nice convention rooms. Food was mediocre.
Roberta Humphrey- S.
Really wonderful restaurant! And great prices for amazing food and service.
Hugh E.
We really enjoyed our stay there. The pool is amazing, the other exercise and sauna facilities are first rate, and the staff for the spa were very friendly. The brunch buffet on Sundays is fun, with lots of variety of meals and desserts. Don't go of you don't want to grow! The hotel is well run, and comfortable though the queen bed was more like a double and the furniture is starting to get a little beat up. Minor complaints given all the other goodness. The bathrooms have been nicely renovated. All in all, this is exactly where we would stay when we come back.
Louis D.
very nice place, a nice pool and spa, but a little noisy.
Seth M.
We used the state room and the restroom, I had a usual experience.
Michael S.
Attended a KVCC Business Breakfast. Food was good and the wait staff were prompt and professional.
Matt K.
Didn't stay; only visited with relatives
Santiago O.
The Senator Inn & Spa has a good foundation to become a great place to stay but I came away feeling disappointed. I stayed 2 nights last weekend and ended up in a room that had a humid, musty smell that desperately needed a paint job. It was cramped and noisy. I definitely did not come away feeling that I got a good night's rest. However, the staff is absolutely wonderful. Everyone we dealt with was pleasant and helpful. I don't think this would be enough for me to want to come to stay here, however. A sign of a good place is my willingness to not only return but to also recommend it. In this particular case I cannot do that. If it wasn't for the staff I would have given the place 2 out of 5 stars.
Laura G.
Average hotel. Kind of pricey for what you get. Could use more renovations
Molly H.
We dined at the Cloud Nine restaurant as returning guests. We love the Senator and make a point to dine there whenever we are in the area. The food is delicious, and there is a wide variety of choices to select from, including vegetarian options which are clearly marked on their menu. Salad and bread bar is fresh and fantastic. The desserts are scrumptious and displayed in a dessert cart that makes them hard to turn down. Patty was our server and she was funny and kind - definitely a great experience!
Robert D.
Room nothing special internet not working tub drains slow
Tara C.
The rooms only look nice from afar. And my room had no air conditioning, they suggested I open a window (but they are sealed shut) or my door to try to get a breeze. Even though it was 85 and humid at 9 pm. The hallway was preferable to my heat box.
Ruby F.
Front desk staff was amazing and accommodating, but over heard the manager not know how to do something and then berate the desk clerk in front of other guests to make herself feel better. Jenn on front desk is amazing!
Benjamin W.
I only stayed for a night. The room was clean, the woman who checked me in was nice. No complaints.
Steve S.
Absolute best place to stay in Maine. Luxury without a hint of pretension. Staff has remained consistent for many years--a sure indicator of fine management. In-room jacuzzi is a true pleasure. A destination hotel. Choose it and worry about something else because once you book the Senator, your lodging worries are over. AND...IF you should encounter ANY difficulties, simply talk to them. It will be made right, straight up, no bologna. THE place to stay in Maine, period. (The restaurant serves the finest available fare--wish they were open past 9pm!)
Jack P.
Clean, comfortable room, big shower, abundant warm breakfast, friendly staff.
Joan V.
Has gone down hill looking worn but massage was still great
Wanno O.
The room is outdated, need new carpet badly, small bathroom with dirty floor, feel like hotel is in the 70, I can hear people talking next room all the way until 1:30 am, the scary thing is someone trying to open our room with their key, I have to yelled few time to got them away from out room, this will be my only time there, I don't think I can go back and stay there. I give one stare is for the front desk friendliness.
E M.
Nicer than expected. Whirlpool bathtub!
Dawn D.
Somethings dated and need maintaining, but nothing that would have an effect on your stay. My double full room was larger than expected. They are pet friendly. It is very quaint on the inside. We tried the Cloud 9 restaurant . absolutely wonderful! Servers were friendly helpful accommodating. The food was delicious . My friend had eggplant parmesan and I had the seafood alfredo. We shared chocolate cream pie. Everything was fresh.
Dan B.
The inn has a lot of great things attached to it. There is an event room, a reastaurant, a spa, an excersize room, a beautiful indoor pool, and even an outdoor pool. The Inn is also right near a lot of shopping, and only a couple minutes to downtown. My room I good, it's not a huge room, but there is enough room. Bathroom has a bit of an older style to it, but it is clean and that is nice. Service is good.
Marty M.
Employees were friendly and attentive and the food was great
Shana M.
We attended a wedding reception at the Senator. Food was incredible. Space was clean. Staff was professional.
Marion L.
I had lunch there with a friend. Good food, but found it pricey for lunch.
Chris M.
Great rates but a little dated.
Charles X.
Staff was very polite and friendly. It is getting quite dated though and the food isn't as good as it used to be. Lastly, there is a musky smell that's very pronounced when you leave the spa section heading back into the hotel.
David W.
Very nice, enjoyed the buffet, waitress was excellent.
Michael H.
Great staff!
Aniela D.
Service is top notch!
Anja P.
Had a shower in one of the event rooms. Have never been been there before. Front desk took a call when I approached the desk after I asked where the room was. Took 5 minutes to get off the phone. Was told to go see the hostess at the restaurant. No one came to the desk for a full minute even after seeing me from across the room. Was approached by wait staff for help. Food was good. Had to approach server for getting a beverage more than once.
Frank Norwood N.
Awesome brunch
Savannah F.
So relaxing
Luis A.
Helpful staff however I don't know ow why the business is called a spa. I've seen the rooms and although they aren't trashy they aren't exactly particularly fancy.
Gil H.
Great staff and good yoga program
Geoff
I take my 6yo to the pool at Senator Inn in Augusta on occasion. It's a nice facility, very well kept and maintained. Little on the pricy side for just use of the pool, but whatever
Thomas J.
beautiful place friendly staff, just wish the pool didn't close so early. went to go sit in the hot tub and was told it was locked.
Gary B.
Overall experience of four. When I called and requested a king size bed, but when I arrived they were going to book me into two twin size beds. When I mentioned the error, they picked another room for me. the people were really nice. In the breakfast was wonderful. Still need to reach out to manager to talk to them about the room I slept in. It is still a place though that I would consider staying again in the future. Really eager to find out more about there Spa and other Hotel amenities. I have eaten in the restaurant before and they offer an incredible dining experience. Despite the off experience, I would end up staying there again.
Theresa H.
The tub was so small that only a small child could fit. The room was small, and the beds are hard and uncomfortable. We got told when we booked a room that we could have a party by the pool and then had to fight to have it. The list goes on.
Laura H.
Wonderful spa suites, lovely restaurant and spa
Matthew C.
Little dated
David R.
Went for lunch the other day. The food was excellent and so was the service
Terry R.
Seafood Newburgh is to die for! But brunch is very expensive.
Melissa
Enjoyed my stay....got bit by slide ..but they are anywhere...staff were so nice...and accommodating...loved the pool..will come back
Jessica R.
Food here is delicious!
Jason B.
Very nice staff with very clean rooms and amenities. Would absolutely go back.
Anna P.
Great brunch , fresh and delicious food , great wait staff
Audrey H.
This dog friendly cabin is beautiful!
Laura C.
We were there for breakfast but plan on staying there next time. The breakfast and service were great.
Amit J.
Really Awesome Place.!!
Rachel H.
The spa services and lunch was fantastic
Michael S.
Great room and great dining!
Lizzy C.
The spa and pool was awesome. The suite wasn't exactly what I was expecting but still nice. They lost half a point for triple charging my room service. They were easy to deal with to credit me back what had already been charged to my card.
Nick A.
Beds are comfortable, room was very nice.
Rachel H.
It was perfect. Haven't had a massage in years. This was so nice and reminded me of what I have been missing. Definitely doing it again at the senator.
Julie G.
Awesome place
Dan D.
I stayed here on two occasions back in October. The rooms were very nice in general, and I enjoyed the saltwater pool and hot tub. It would have been better though it had stayed open a little later. The breakfast was very good, and the staff was very polite and generous and courteous for the most part except for one attendant in the lobby. I needed to use a phone to call someone because my cell phone was not working and they refused To let me use the phone at the front desk which was done in not it’s very polite manner. The woman was a little bit defensive and had a bit of an attitude as if she had something against me. That experience really made me disappointed.
Emily S.
Attended a wedding reception that was presented very beautifully and efficiently.
Tamara M.
Was a great time! I'll go back soon!!
Joseph B.
Love it service is outstanding!!! Took my daughter here for her birthday with her friends they had a great time up graded our room for little money people at the desk just a pleasure to deal with!!!
Jo J.
Service was slow. We received the wrong pizza. Then they said we could have both pizza and only pay for one. Halfway through our meal they tried to take away the wrong pizza. The nachos were tasteless with no seasonings.
Dina B.
Room needed a paint job ,small bathroom .pool area in need of repairs,pool woman bathroom shower s need cleaning .. mold,tile and other repairs ..
Lisa M.
Had a great stay. The salt water pool was awesome! Stay was pleasant and we will be going back!
Melissa H.
Bill, Connie and Lisa all bring down the mood in the Oyster Bar... ???? Usually a relaxed, lovely atmosphere. If you hate your job, you shouldn’t work there... because it really shows.
April K.
This place was clean and the service was friendly and accommodating.
Chris H.
Very small room, nice, clean, smelled strong odor of carpet powder cleaner
Lee M.
Awesome staff. Great pool and hot tub. Place is a little outdated but great staff and place
Marci R.
I love the staff,food& the rooms.
Denise O.
Stayed here on a last minute trip. Clean, comfortable room with an above average complimentary breakfast in a lovely dining room. Great service.
Kim R.
Clean and friendly. Beatiful place to stay even with 2 kids.
Victoria G.
Went for "SPA" experience. Hard to get full relaxing experience with kids making a ruckus in the pool and hot tub area. The masseur seemed like he was brand new, as he was all over with no fluid motion from one area to the other. He skipped my left arm and didn't do the same thing on each body part. It was the worst massage I have ever had.
Herbert Warrender J.
Very easy reception and registration, completed in under 5 minutes. The pool, hot tub, along with the spa area were professionally maintained with safety in mind. I really enjoyed myself, and was able to relax. Can't wait for breakfast and massage in the morning Gotta love it!
Anne-Gabrielle M.
(Translated by Google) The pool is super beautiful (Original) La piscine est super belle
Samantha B.
The best hotel I've ever stayed at. Our room had a balcony and jet tub! So fancy I felt like the 1% lol
Kim
Top of the line. Lot's to offer. Pool, gym, spa, banquet facilities etc... Best in that area!
Susan C.
The Senator Inn is an old family favorite! Recently join a new friend Sunday breakfast just prior to the Sunday Buffet reservations. We were seated at table in the bar area to avoid being rush. Very pleasant, only comment wish their coffee mugs were larger.
M G.
We went for just one night to celebrate a birthday. Had a great time. Very nice place, lots of amenities. Bed was a little firmer than i prefer but wasn't bad.
Ink D.
The Senator inn and spa is the best in all of Augusta,and it's surrounding towns at that. Offers complete luxury. Amazing place to stay.
Janelle B.
Great food, lodging, and spa experience.
Nicolas N.
Great food and service
Linda P.
A four day spa trip was the perfect setting to feel pampered and relaxed
Moriah G.
I attended a reception here. The food was good, just too fancy. The bar tender was very polite and everyone was acomodating
Jill S.
My favorite place to eat and drink,many holidays spent there.Miss going since my husband died.
Timothy D.
Great place to stay always clean and friendly
Trevor H.
Place was great all kinds of stuff to do close by. I asked to have a bottle of wine delivered to the room for a surprise for my wife while we were out and they set it up nice. Great customer service. Only thing I didn't like that much was the parking situation and the warm water in the shower.
Diana T.
We've been coming to this hotel for years and it's a perfect little escape from reality. The spa suite rooms are very comfortable and relaxing. The staff is very friendly and helpful. The Cloud 9 restaurant is clean and bright and the food is always delicious and fresh. The spa is also great! It's clean and relaxing. Massages are the best I've ever had from anywhere and the prices are reasonable. We will keep coming back!
Chris W.
Food was great! Would go again!
Stephen B.
Had a wonderful time. Best sleep I've had in awhile. What are those magnificent pillows made from? Small but more than adequate. The meals and waitstaff? Couldn't ask for any nicer and obliging people. Can't wait for the next visit.
Hollie Kunesh, L.
Fantastic meal and wonderful service.
J M.
Sunday brunch was a good food well done though a tad on cool side , price very reasonable at @15$, dining area/ rooms are odd in layout which does make for bothersome foot traffic . On whole we would do it again
Chris R.
Very clean
Kwin M.
Great place to stay!
Bernd K.
Great spa, good food and friendly staff in restaurant, good breakfast. Loud and inconsiderate guests talking late at night in hallway ruined my good sleep
Megan D.
The room we had was a presidential deluxe and very clean. The indoor lap pool and hot tub was very pleasant. The staff was very sweet and readily available to meet our needs. Parking was convenient and the price of our stay was very doable.
Jacob B.
Work meeting and food we're good.
Teresa A.
love the salmon salad
Patricia M.
Surprisingly good food for a hotel. Nice atmosphere. Not rushed.
Derek S.
Great amenities, great potential, but we had nuances at every turn. At check-in our package gift certificates were overlooked. At the spa our 90 minute massage turned into a 60 min (although we were given a few day passes for accommodation). My massage was excellent, hers was okay. King bed had a sag in the middle of the mattress. The soup didn't come at dinner. What we did have for dinner was very good. The tiramisu didn't come after dinner. A highlight was the excellent service recieved during our facials. We still plan on returning to enjoy the pool, steam room and hot tub.
Adele X.
Charming, Great service, hotel, Blueberry coffee, Top notch Spa. Next visit I want to swim in the mineral pool/salt water.
Baylee B.
My husband and I went for a couples massage and then had dinner at the restaurant afterwards. The food and service and the restaurant was amazing. The massage felt great and both therapists we had were friendly and attentive. My only complaint is with how much it costs. I would expect to get a full 60 min massage. We paid over $100 per person and they didn't even come get us until 4pm (when our massage was supposed to start) So we ended up having about a 50 min massage. They even tell you to get there 15 min early to avoid this situation. We were there 20 min early. So that was was the only part that was slightly frustrating. Especially when I can drive 10 min away from my house and get a full 60 min massage for half the price.
Brentley M.
Always cordial, always clean. Never disappointed!
Lianne J.
Went there for New Year's eve supper. Loved the food! It was awesome!
Kandra A.
Best Spa & Health Spa in the State of Maine, with Cloud 9 Restaurant with specially prepared food and desserts and a high service banquet and meeting room facility.
Aaron H.
The pizza buffet was good
Shawnaly T.
Great food and service.
Harold M.
Good breakfast
Bill A.
Room was better than the last I stayed in. The pet friendly rooms feel pretty outdated, but the non-pet room was quite nice. Front desk staff was friendly and helpful. Wish breakfast started a little bit earlier, as sometimes you need to hit the road by 6:30.
William Merriam I.
Amazing place to get a bite to eat and stay. Upscale seafood and modern cuisine. Affordable rates and many amenities. The spa offers amazing offers and rates. Give it a visit if you are looking for a long term place to stay or just an overnight stop.
Forest D.
Excellent buffet
Steven P.
Great staff, great food
Dave M.
The food and atmosphere were adequate
Joe D.
Great food and atmosphere
Andrew M.
Good Thanksgiving buffet
Jeff M.
Room was substandard for the price.
Jessica R.
Thin walls so I was woken up at 7am by a loud child in the next room. Love the spa area and the rooms are comfortable
Joshua W.
A local favorite. Service is great! Try the Sunday brunch buffet.
Diane K.
Good food and the training room wasn't bad
Denise A.
Fun place to spend the night or weekend
Poodledoodle
Great location. Very nice room and hotel has a work out room and SPA. Tried to book appointment with spa but no openings. Parking some what limited. I would recommend and will stay there again.
Antone D.
Great $12.95 pizza lunch special.
Matthew P.
Recently visited for a meeting, food was good, the room was a bit cool. We met in one of the board rooms.
Jim W.
Excellent food, prompt service. Prices a little high for lunch, but very good.
Diane S.
I needed a night away from work stress. And was in direrstraits for a hot tub. Which i used 3 x times. Next time maybe i will see about getting a messarge
Shane B.
This hotel was clean and comfortable. Breakfast was quite good in the morning as well. No complaints. The only issue we had was finding the entrance! It's on the side of the building. Overall a very good experience. Will definitely stay again.
Leland F.
Good rooms and service
Anmol S.
Clean rooms, good breakfast. Stayed for a night on the way back from Quebec to Boston.
Serena R.
Great service, nice room very clean, amazing food, quiet and spacious. Quite the bargain for the price. Hot breakfast included.
Itsdrew2095
The pools and exercise rooms are filthy there is rust, alge, dirt, bugs in the pool the changing rooms are dirty as well and I got a moth rash and the additude of the workers at the desk is outrageous.
Jason D.
Good breakfast menu.
Chris S.
Friendly staff and always great food! Spacious clean rooms.
Rebecca P.
The food wasn't the best but the speaker was wonderful.
Snowgnomey
Dinner was great, but the service was Amazing! We will be back!
Janet D.
I love this location and have used the spa..stayed overnight, gone to the restaurant as well as attended wedding receptions and business meetings.
Lauren M.
Great spa, bar and restaurant.
Ryan A.
Used the pool and hot tub.
Theresa P.
Nice clean room. Friendly and helpful staff
Michael I.
Quaint hotel in New England. Breakfast included and strong coffee. Good accommodation.
Drew H.
Stayed here for 2 nights after our wedding. The pool and hot tub were clean, the room service was fast and tasty. The cloud 9 restaurant was delicious. Scenic surrounding gardens.
Mari The I.
My grandmother and I went there a while ago for the Augusta Maine Quilt Show. It was a really fun experience here and I would tottally recommend staying here. My experience wasn't the best however. We were put into rooms that we didn't reserve because it was way too overcrowded at the time at the Inn. Then the spa workers at the end of the day tend to rush to get your treatment done and don't really complete what they are supposed to do. But other than that it was an enjoyable experience.
Andrew M.
Went for a conference, it was a nice place
Frederic R.
Good Sunday brunch
Ryan T.
It was ok, but nothing special.
Bradley H.
Great
Christopher B.
Good food. We ordered the mozarella sticks and the seafood stew for appatisers and both were great. The coconut macaroons drink was amazing. For entrees we both ordered the lobster rolls which were good. The staff was pleasant and there was no wait. The atmosphere was nice but a little out dated, and for some reason there was lettauce garnish with everything. Overall a good experience.
Dustin L.
OK food, nothing special during my visit. Staff was friendly and service was fast.
Natalie S.
The food was good, the coconut macaroon mixed drink was excellent, dessert was alright.
Anne-Marie D.
Beautiful place to sleep and dine, very clean enviroment
B.
Lovely place, the buffet there is awesome rooms are great and there are in and out door pools
Chris K.
Older rooms but best in the area.
Lars B.
Great place to stay ,enjoyed the spa . And restaurant.
Manuel J.
Stayed here twice. There is something about it that I like. Not sure. I recommend it.
Austin
We had a room rented in preparation for a wedding. Everything was clean and the ammenities we're well kept.
Brad H.
Went for snacks at the restaurant. Everything was just fine.
Deb B.
Amazing food, drinks, and accommodations! The bar staff was wonderful! Cobb salad for me and muscles for my honey and I to share. Delucious!
Mahendra A.
Its iovely and nice food. Good location and excellent service.
Jeremy B.
Amazon family owned hotel and restaurant. Will be returning for another stay. Food was just as amazing.
Glenn L.
Good food good spirits and good times !
Terrance M.
The Sunday Brunch was absolutely fantastic. Amazing breads and hot foods. I loved the desert table as well and you can't go wrong with anything you out on your plate.
Joseph E.
Reasonable rates.
Jimmy Q.
Great Spa
Cm B.
Good food good service
Eric O.
Most Excellent Pizza buffet and salad bar. Wait staff was kind, attentive, and friendly. Can't wait to return!
Jacquelynne R.
Service wasvwxcellen tlocation was perfect
Ellen A.
One of my personal big rewards is to go to the spa at the senator and have dessert at cloud 9. This experience was lovely, my time spent enjoying the gym, the pool, and the dessert was worth all the effort.
Michael S.
The location was close to a starbucks and other restaurants. Very kind staff
Shawn L.
There for a meeting
Jennifer A.
Spa Experience was sub par at best. My husband purchased a package for me for our Anniversary. I was not impressed and will not be returning.
Alexander T.
Went for Father's Day brunch. Great food, great service.
Dennis H.
Best food in Augusta!!!!!
Andrew Thomas P.
Please hotel with good customer service. Restaurant was always busy and pool looked nice.
Jeff L.
Stayed only for a buffet. Great food and service
Ryan C.
We had a birthday party we went to
Holly G.
Really needs an update.
Jean-Marie H.
Just stopped in for a cocktail & a snack while out on the bike. Our bartender was super and treated us well.
Mark L.
Really cool place to stay.
Jen L.
Great place
Justin L.
Very good
Sabrina E.
Excellent service, friendly room service and excellent food.
Ryan L.
Great food
Genareal
It was great
Garrett B.
Not many of the staff knew the location of the event they were holding.
John T.
Sunday buffet brunch is exceptional
Julie J.
Great food and spirits
Robyn B.
It was a very pleasant experience, the food is excellent
Brian S.
The food is alright, for the price and reputation I would expect better than alright. One of the better options in Augusta, but certainly not worth the drive if you're not from the area.
Mindy C.
Great Service
Mr/Mrs Corey V.
Business lunch. Great spot. Greg atmosphere. Great food
Melanie K.
Great rooms, pool and locatin for quick in and out(close to highway). Great breakfast buffet.
Patrick D.
The staff at the counter when we check in are fantastic. The free breakfast in the mornings is great and always hits the spot. I've had the luxury of staying in just about every type of room they offer except for the fireside and governors wing. All rooms are fantastic and well kept. The prices are reasonable to stay and well worth the location and amenities. The gym is great. My other half loves their treadmills. The indoor salt water pool typically has a reasonable amount of people. I've never found it to be too crowded. Same with the hot tub adjacent to the pool. It's typically quiet even with the close location to I-95, Western Ave and the shopping areas. All in all, I always choose The Senator over anywhere else whenever I need a place to stay. Highly recommended.
Makennah P.
Stay at the hotel was great. Ammenities were nice and the brick oven pizza was wonderful! However, I did cross paths with an employee in the pool area who told an extended party of mine that it was 'time to go back to their room' because she let her child in the hottub.
Nate L.
Rooms were dated but clean and in good shape. Front desk and restaurant staff was great. Spa staff were not quite so good.
Mike G.
Easter brunch was really well done. I especially enjoyed the eggs benedict. The food was fresh and no food trays were left empty for very long. The servers were all friendly for the most part as well. I would definitely come back for another meal.
Alec S.
The food was great and the service was good
Andrew P.
I was very satisfied with my stay at the Inn and spa. The customer service is amazing. The spa was so much fun!!! :)
Bradley S.
Catered business meeting. Food was great. Service was great.
Ryan R.
Decent food and a good atmosphere.
Miranda B.
My experience at the Senator Inn in Augusta, Maine was very nice. The beds were very comfortable with plenty of pillows! The complimentary breakfast was beautiful and it was a nice surprise to be waited on. I also liked having access to my room from inside AND outside the inn.
Robert E.
My stay at the senator was excellent. The room was very clean and comfortable. Service was excellent and the food was delicious and prepared well in both room service and the restaurant. I would stay again in a heartbeat.
Matt D.
The Senator Inn and Spa's restaurant, Cloud 9, exceeded my expectations. The food was excellent yet reasonably priced, and the staff was quick and attentive. The breakfast options were varied, and included a great crabmeat and lobster omelette. Highly recommend.
Derek Z.
We come to the hotel primarily for the spa
Elaine C.
Love this place. Atmosphere is great and food is always good.
Justin C.
I had the oysters, french onion soup, and the maple glazed salmon salad. Everything was fantastic.
Jamaal J.
Nice, cozy room with microwave, fridge, and coffee pot. Breakfast buffet is pretty good, with a very helpful wait staff. Aside from self service, it felt more like dining in a restaurant. Will definitely come back when in town.
Richard B.
I only got a spa package but they were great
Tracey G.
Nice clean rooms, great breakfasts. Free WiFi!!
Brad B.
No complaints.
Dirk C.
Day spa was very clean and relaxing
Mike B.
Great place.
S S.
I stayed in the Senator to avoid a storm. The staff was friendly and welcoming. The room was clean although the bed was overly firm for my liking. The breakfast was just what I needed to start my day.
Lisa C.
Staff is great
Heather J.
Great service! Love the pool and spa area, but could use a face-lift, along with the rooms (paint cracking, small holes in the walls of some rooms- just minor repairs).
Paras P.
We stayed for the night and enjoyed our stay. The rooms felt small and old, but other amenities like spa, sauna, pool were awesome. The free breakfast was also nice.
Eloquentfaye
Clean and professional. Not too organized
Ashley T.
Very relaxing.
Michael E.
The Sunday brunch at Cloud 9 is fantastic!
Jenny J.
Rooms were small and kind of cramped. Breakfast and pool were nice
Darlene P.
Pet Friendly!!!!!!! pool area clean and hot tub working, great gym and spa, clean rooms, dinner is wonderful but a little pricey, really delish though. My go to place to stay when i visit maine a few times a year
Marc T.
Fantastic food but spendy. Worth it though.
Jaw 8706
Very friendly. Loved the wait staff.
Ashley C.
We went to the Senator Inn & Spa for a company Christmas party. The staff was fantastic and very friendly. We had steak tips, Salmon, Chicken Pot Pie, and a Roast. The food was good but the vegetables appeared to be overcooked. Overall, it was a good experience.
Ryan E.
Great service and good to with with, but the facility is a little tired. Rough around the edges and not the most elegant place to have a professional event.
Steve C.
Salad bar and desserts but expensive.
Michael S. H.
Great place to work out and prepare for my next marathon over the delightfully long Maine winter.
Brian H.
Freshly remodeled bathroom was wonderful. The test of the room was nice, if a little rundown. The breakfast buffet was very nice!
Norm T.
Hate it. Worse hotel I've walked in to in years. Room is incredibly dated, feels dirty everywhere, beds weren't even level and in November an ant was crawling on the bed next to my wife... Didn't even spend the night, left and went to a new hotel. Only positive feedback i can give is they authorized the online retailer where I booked the room to give me a refund.
Allan M.
Have everything you need. Short walk to shopping area
Benjamin L.
The room was mildly outdated and in need of dusting in some places. Staff is very friendly and helpful. The pool and spa area are top notch.
Gizmo Q.
(Translated by Google) Very nice hotel 3 stars. We loved the salt pool, hot tub and 2 sauna. Large room with 3 tele, division, gas fireplace. Not expensive for all services. It remains a 3 star ..... (Original) Tres belle hotel 3 etoiles. Nous avons adore la piscine salee, hot tub et 2 sauna. Grande chambre avec 3 tele, division, foyer a gas. Pas chere pour tous les services. Ca reste un 3 etoiles.....
Tom L.
The food was great, the service was better.
Gloria P.
Met friends for cocktails.
Scott B.
Quaint place with very good service. Had couples massage and it was fantastic. Place is a little dated and hallways have musty smell. Had a luxury spa site and room was very good and very clean. Room/spa package was very reasonable.
Eric O.
Great food and drinks
Mike C.
We've been coming to the Senator Inn for about 7 years now and we've never been disappointed. We always stay in the King suite and the accommodations have always been clean and professional. The Cloud 9 Restaurant doesn't have a bad dish and the Oyster bar has live entertainment and a great atmosphere. Can't say a bad thing at all.
Steve C.
Went for Sunday brunch. Food was amazing as usual however wait staff needs improvement. Had to ask for the check 3 times then had to wait again to pay. Bloody Mary was mostly cocktail sauce.....
Christopher M.
Old, rundown hotel. The toilet moved, the sink and shower faucets leaked, the shower temp varied throughout the shower, and the door barely shut on the room. I cannot recommend.
Peter N.
Amezing place
Deborah M.
Nice place, affordable. Food is pretty good.
Brean H.
The room setup was odd but not bad. The Cloud 9 restaurant is convenient but not anything special. Service wasn't super hot.
Cheri D.
Super friendly staff, very accommodating and the rooms were decent.
Isaac W.
I love the restaurant! I've never used any off their other amenities but I HIGHLY recommend the restaurant!
Katie G.
We stayed here for a wedding block. The hotel is dated except a few rooms that are the suites with the fireplaces. Anyone who stayed on the first floor had rooms that smelt like a wet dog. Upon check out, one person in our party had her credit card charged to a random room. She had to come back in with the receipt and ask who the person’s name and address on the receipt was! My room was charged incorrectly and the reversed. Then charged correctly and I had a receipt and left. Over 3 weeks later it was charged AGAIN with no notice from the hotel. They said it was inadvertently refunded and then charged to a random person’s room! How does this happen to two people!! It’s now been almost a month and no call back with an explanation. I do not trust this hotel with my credit card on file its very disturbing. I still do not know what happened since no one returns my messages or allows me to talk to a manager. The woman I spoke with at the front desk was very apologetic and promised a phone call the next day. She even said she would call on her day off to make sure this was taken care of. STILL NO PHONE CALL. It’s unacceptable to have someone charge your credit card without notification almost a month later. I do not trust this hotel that it won’t happen again in a month. DO NOT STAY HERE OR IF YOU MUST PAY CASH.
Lonya
Breakfast buffet and restaurant wonderful. Rooms on second floor are better than first.
Alessandro C.
Affordable, comfortable, excellent pool and free breakfast. Perfect for a night stay on a road trip
Luc S.
Helpful staff and great breakfast
Charles M.
Hotel is more of a motel that is showing its age. However, it is clean and the staff friendly.
Erik P.
The buffet that we had for the wedding was amazing. The staff was professional and courteous.
Bethann S.
Great
Rae M.
Had a great time! Wonderful venue and food.
Elyse
Excellent stay. The room was spacious and clean, the air conditioning was lovely. Great breakfast buffet, awesome facilities there is an indoor pool and outdoor heated pool, hot tubs, sauna and steam room. I really liked the shower, the water pressure was a bit low but it was a walk in shower which was great because I have MS.
Michael & Sarah K.
Fantastic hotel. Doors of each room open both to inside and outside. Pool facilities are great, and the complimentary breakfast is fantastic. Bathrooms are also spacious.
Tianyu Z.
The room was clean and comfortable and the people were very nice! My only complaint was that a medical marijuana trade show was taking place so it didn't smell great. Thankfully, it didn't make it into our room.
Dana B.
Very nice rooms. Staff is great. The restaurant is very good for dinner.
Nathan D.
The meeting place was nice and the food was up to par, but sadly the meeting room is rather outdated and should of stayed in the 80s
Daniel L.
They were fantastic in getting us checked in early, but the first room they gave us didn't have a locking exterior door and the bathroom smelled horrible. The second room had a locking door but wasn't terribly clean. There was a streak of something running down one of the walls. As always though we chose the senator inn and spa for the pool and hot tub. Next time I think we may try a different hotel in the area that has a pool and hot tub.
Jason C.
Went to a event, the room was prepared and ready to go.
Ben W.
Friendly staff, nice rooms, and close to the highway
Elizabeth B.
Sunday brunch buffet was excellent as always.
Mr B.
Wonderful weekend getaway. Loved swimming in the saltwater pool. The food is always amazing. Great location. The WiFi worked much better than other hotels. It is an older property but i think they have done well to keep it updated. Didn't really have any major issues with the room. It was quiet and large. Fridge, microwave, coffe, 3 sinks, 3 tvs, fireplace, jetted tub. By far the best amenity this hotel has going for it is the employees. It is obvious that they have had hospitality training. Every encounter with staff was a good one. Friendly, helpful and polite.
Vanessa M.
It is fancy. Lots of mirrors. Good food. Nice staff.
Allison B.
Jet tub was really relaxing
Ricky D.
Was a very nice stay and the people were very friendly.
Ryan R.
The brunch was really good. The price was fair and reasonable. The food was cooked really well and they offered a large amount of food.
Katrina R.
This place is amazing. My fiancee and I are getting married here this year and we are thrilled. Great planning, great venue, great food, and the wedding experts- Holly and Stacey were great too! We can't wait!
Burt B.
Good location, amazing pool.
Nong S.
The staff is really friendly! Easy parking, convenient location (right off the highway and near a variety of familiar stores and restaurants), and plenty of amenities. Decor is a little dated, but overall a pleasant experience.
Pj W.
Needs some updating.
Kenneth G.
Rooms are spacious, comfortable, service great, food EXCELLENT, in fact had anniversary dinner tonight, wonderful, cooked perfectly and creative recipes.
Richard C.
We stay here all the time we just love it friendly staff the pool and spa restaurant cloud 9 is awesome. It's just a nice place to take a day or two to yourselves lots of shopping in the area as well and they're very accommodating
Dave S.
The staff are really well picked.....especially the bar staff including Jake who is an exceptional individual, well spoken friendly knowledgeable and genuine. The food options are not only varied but the spin they put on their pizzas is worth going there based on that. The rooms on the restaurant side are more spacious with kings so request that side is possible. I just stayed on the spa side with a queen and it's quite right and outdated. Nonetheless it was clean and had no funky odors. Parking is ample and the outdoor pool is sweet. Being dog friendly is the icing on the cake, that and the great beer and pizzas. I believe I was charged the same price for the big room with the king and the small cramped one with the queen so that was my only grip I guess... Happy and pleased. Dave
D M.
Rec'd a gift certificate for a massage, which was nice. It kind of ruined the 'gift' when I had to add another $20 to it - for the extra expense - gratuity, which is not part of the published price.
Ted C.
My wife and I have stayed here three or four times over the last three years and this place has really grown on us. If you are looking for a five star luxury resort, this is not that kind of place. It is instead a very clean motel, that is extremely well managed and offers a wide array of amenities at a really affordable price. All of the staff we interacted with (from the front desk, restaurant and bar, and the spa) are extremely friendly and helpful. They offer free breakfast, free wifi, and the services at prices at the spa are extremely reasonable (particularly for the quality of service). If you are looking for great value, you cannot beat this place.
J. W.
Augusta Maine's #1 Hotel Destination
Kim W.
We've only made reservations so far, but the help have all been wonderful! John was great on managing to get our group 4 rooms for 4 nights at a great price & explain (very proudly) all the amenities that the hotel has to offer, thank you so much :) Can't wait to stay there...it looks beautiful!
Paul R.
My wife and I stayed at the Senator Inn & Spa to celebrate our anniversary and thoroughly enjoyed our stay. The room was very nice, clean and large. It was one of the spa luxury suites with sitting area, refrigerator, jacuzzi etc. I did not see any of the lower priced rooms, so I can't comment on them. The staff was all helpful when needed and always pleasant. The pool and spa area was clean and enjoyable. We used the spa services and were impressed with that as well. The service at cloud 9 for dinner was great, our server was well informed on the menu, courteous and attentive to all the diners. For the money, this hotel was an excellent value. We had a great experience and would go back for another stay.
